KC_LC0004_Customer Care-Warranty_Form_2015-6
Transcription
KC_LC0004_Customer Care-Warranty_Form_2015-6
HANDLE & KNOB Replacements Discontinued Items Items listed on this page have been discontinued. If you find the part that you need on this page, please reference the replacement part number and find it on the inside of this brochure or you may have to return your unit for replacement handle installation. For quick and hassle-free ordering, please visit our website at LustreCraftCookware.com to view the parts you need and contact our office today at 800-800-2850. DISCONTINUED • NONE IN STOCK DISCONTINUED 110V REPLACE WITH: Thermo-Plug KA30PC007GN For Helpful hints and tips on Care and Use of your cookware please visit our website at LustreCraftCookware.com/care-use Handle Part #: P198-19 If you have another brand of cookware and would like information about how to reach the manufacturer, contact the Cookware Manufacturers of America (CMA) at 205-592-0389 or visit them online at Cookware. org. While we may not be able to assist you with other brand names, we’ll do our best to point you in the right direction. The original purchase will be registered as proof of purchase in the corporate database. Any heir to the cookware must provide a copy of the original purchase for replacement. Knob Part #: P161-19 If cookware is damaged or destroyed by abuse, accident, fire, natural disaster, or theft, all original purchases may be replaced at 50% of the retail price at the time of replacement. A police and/or fire report as well as a letter of explanation must be submitted. DISCONTINUED REPLACE WITH: P456 DISCONTINUED Lustre Craft Cookware Parts Division 4129 United Avenue Mount Dora, FL 32757 The cookware you have invested in is warranted against defects in workmanship and materials for the lifetime of the cookware. All electrical components and the Kitchen Kutter are warranted for a period of 1 year from the date of purchase. P116-19K REPLACE WITH: STH004 Aluminum cookware with this handle cannot be repaired or replaced. Aluminum can no longer be welded. If you have questions concerning your cookware and its warranty coverage, please contact our Customer Service Department at (352) 483-7600 or email us at [email protected] for a preliminary consultation. If it is determined that your cookware needs to be returned for further evaluation, our representatives will provide you with an authorization code as well as the address for our Review Division. Any cookware sent without the proper code will be returned to the sender. Lifetime Warranty DISCONTINUED REPLACE WITH: Handle Part #: P1074-20 Customer Care is our first priority, which is why we honor your Lifetime Warranty. We appreciate your business. Your trust and loyalty is very important to us. Should you decide to purchase a new set and give your set to a friend or family member, your warranty is transferrable and they’ll thank you for it every time they prepare a meal! They must provide a copy of the original purchase for replacement. If you need parts such as handles and/or knobs, and the name on your cookware reads Lustre Craft, match the needed item to the correct piece listed in this brochure and SUBMIT THIS FORM TO: Return entire pan for replacement handle installation Call Customer Service for instructions. DISCONTINUED REPLACE WITH: P116-19K CUSTOMER CARE FORM THE MANUFACTURER’S LIABILITY UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS AT THE MANUFACTURER’S SOLE DESCRETION. THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER DIRECT OR INDIRECT. THIS WARRANTY IS EXPRESSLY GRANTED IN LIEU OF ALL OTHER WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE. Handle Part #: P507-20 Part #: 388-20 Part #: P940-20 Part #: P1006-20K All warranty issues should be directed to: 4129 United Avenue • Mount Dora, FL 32757 Phone: 352-483-7600 LustreCraftCookware.com Consumer Service 4129 United Avenue | Mount Dora, FL 32757 Phone: (352) 483-7600 LustreCraftCookware.com LC011 0715 HANDLE & KNOB Replacements IF THE HANDLES REQUIRED ARE NOT LISTED BELOW, PLEASE CHECK THE BACK PAGE FOR DISCONTINUED ITEMS Stick Handle with Hang Hole, Protector, Screw & Washer Replace part #’s: P338-20 & P507-20 See back page for details Handle w/ Hang Hole STH004 Protector for Straight - sided pans STH004-01 Protector for Square Griddle - STH004-03 Protector for Sauté Pans STH004-02 Protector for 1-Quart - STH004-04 Screw - SCR001 Washer - WSH002 Knob Kit KNB 001 LC KIT PRICE Kit Includes: Handle & Screw $10.00 $10.00 Kit Includes: Knob & Washer Kit Includes: Side Handle, Screw & Washer Kit Includes: Handle, Screw, Washer & Protector Kit Includes: Handle, Screw, Protector & Washer Kit Includes: Screw & Washer Kit Includes: Knob, Disc, Washer & Whistle Side Handle Kit P511-20K Side Handle P511-20 Screw P787-127 Washer P123-47 Straight Sided Pans SIH001-01 Sauté pans SIH001-02 Screw P174-127 Washer P230-47 Protector P240-26 Helper Handle Kit P724-20K Helper Handle P724-20 Screw P150-127 Protector P162-26 Washer P230-47 Old Style Handle Kit P722-20K Handle P722-20 Screw P787-127 Vapor Valve III Kit P540-19K Knob P540-19 Disc P340-79 Washer P396-47 Whistle P97-21D SUBTOTAL PRICES SUBJECT TO CHANGE WITHOUT NOTICE ALL PRICES LISTED IN U.S. DOLLARS $7.00 FOR USE WITH: 4 qt. Slo-Cooker 8 qt., 12 qt. & 20 qt. P262-81 STRAIGHT weld-nut connection Kit Includes: Handle, Screw & Washer P245-81 FOR USE WITH: STRAIGHT 12” Liquid Core® weld-nut connection Kit Includes: Handle, Screw & Washer Replaces parts #: P198-19 See back page for details. Kit Includes: Knob & Washer $6.00 Kit Includes: Knob, Disc, Washer & Whistle Kit Includes: Knob, Disc, Washer & Whistle $10.00 $10.00 Kit Includes: Knob, Disc, Washer & Whistle PLEASE PRINT LEGIBLY $10.00 Side Handle Kit P830-20K Side Handle P830-20 Screw P263-127 Handle Kit P1144-20K Handle P1144-20 Screw P908-127 Washer P230-47 Handle Kit P1145-20K Handle P1145-20 Screw P908-127 Washer P230-47 Handle Kit P116-19K Knob P116-19 Washer P57-47 Whistle Valve Knob Kit P539-16K Knob P539-19 Disc P340-79 Washer P396-47 Whistle P97-21D Whistle Valve Knob Kit P542-19K Knob P542-19 Disc P340-79 Washer P396-47 Whistle P97-21 Vapor Valve II Kit P456-19K Knob P456-19 Disc P246-79 Washer P386-47 Whistle P97-21D SUBTOTAL PRICE HANDLE & KNOB Replacements IF THE HANDLES REQUIRED ARE NOT LISTED BELOW, PLEASE CHECK THE BACK PAGE FOR DISCONTINUED ITEMS Kit Includes: Knob & Washer $5.00 $6.00 N Kit Includes: Knob & Washer $6.00 VE ‚ OR VAL ‚ VAP For pieces older than 1970 use washer P164-47 - $4.00 $7.00 Valve WITHOUT THERMO-PLUG OPENING $9.00 Kit Includes: Handle/Leg, Washer & Screw 10” Liquid Core® Washer P164-47 WITH THERMO-PLUG OPENING Knob P456-19 $8.00 Retainer Cap $10.00 $10.00 Retainer P58-96D Gourmet Cooker Cord P193-74 $5.00 Cap P73-89 Gour. Cooker Knob KNB002 $5.00 TOTAL FROM BOTH PAGES $ $10.00 PLEASE ALLOW 2-3 WEEKS FOR DELIVERY. FOR OFFICE USE ONLY $3.00 Washer P125-47 Payment must be enclosed to process your order. DO NOT SEND CASH Gasket P89-72 Make check or money order payable to LUSTRE CRAFT. Leg Kit P41-77K Screw P682-127 $10.00 Washer P230-47 Canadian Cord P59-74 Spring P51-134 Leg KP09BF017 Kit Includes: Leg, Screw & Gasket $10.00 $45.00 Screw P682-127 FOR USE WITH: 12” Liquid Core® Handle/Leg Unit Kit P1156-20K For Use In Canada 92010-78Z Replaces part #: 7501-78 See back page for details. Old Style Leg Kit P67-77K Kit Includes: Leg, Screw, Washer & Gasket $10.00 $40.00 Leg P67-77 $10.00 Handle/Leg Unit P1157-20 Screw P908-127 Washer P230-47 110V Skillets KA30PC007GN Valve P27-16 Spring Handle/Leg Unit Kit P1157-20K Kit Includes: Handle/Leg, Washer & Screw THERMO-PLUG Small Washer P238-47 PRICE Handle/Leg Unit P1156-20 Screw P908-127 Knob Kit P456-19M Vapor Valve I Kit P27-16K Kit Includes: PRICES SUBJECT TO CHANGE WITHOUT NOTICE ALL PRICES LISTED IN U.S. DOLLARS 10” Liquid Core® Knob Kit P456-19L Knob P456-19 VALVE O VAPOR PRICE $3.50 To charge your order, complete the credit card information below. $ $ SALES TAX FOR YOUR STATE ______% $ SHIPPING & HANDLING $8.00 $ TOTAL WE APPRECIATE YOUR BUSINESS! Washer P89-72 ORDER #: __________________ Name Address FOR ORDERING PARTS ONLY: MAIL TO: Lustre Craft Cookware, Parts Division 4129 United Avenue, Mount Dora, FL 32757 City State Zip Phone Credit Card Type Visa Card # Signature MasterCard AmEx Discover Exp. Date