Pulse November-December 2012
Transcription
Pulse November-December 2012
NEWS FOR NHS LANARKSHIRE STAFF • NOVEMBER/DECEMBER 2012 Pages 10-11 Page 14 Get vaccinated for winter Help towards those First Steps PATIENTS’ 12-WEEK PROMISE Special pride in Clyde CHRISTINE Gilmour has a special reason to be proud of Clyde, the 2014 Commonwealth Games mascot. The Chief Pharmacist’s 12-year-old daughter, Beth, beat 4000 entries with her design. Clyde, the patriotic and adventurous thistle, will be the friendly face of the Games. Beth said: “I still can’t believe that my entry is now the Glasgow 2014 mascot – it’s amazing!” Treatment time guarantee now in place PATIENTS in Lanarkshire are now guaranteed to receive treatment within 12 weeks. The Treatment Time Guarantee (TTG) was introduced on 1 October 2012 and places a legal responsibility on NHS Boards to deliver treatment to all inpatients and day case patients within 12 weeks of the patient agreeing to treatment. The new guarantee was part of the Patient Rights (Scotland) Act. It means that patients who agree to treatment on 1 October will have to begin that treatment by 24 December 2012. Alan Lawrie, interim director of acute services, said: “We are now expected to ensure that no patient waits more than 12 weeks once they have agreed to their treatment. “This is a challenging target and all staff have a role to play in ensuring that waiting lists are managed effectively to achieve it. ALSO INSIDE “Managers and clinicians need to work together to improve theatre scheduling and prioritisation.” He added: “It is also about clear communications with patients and knowing what to do when patients are or become unavailable, as this will affect their waiting times.” The Act also places responsibility on patients to ensure they attend their appointment This is a challenging target and all staff have a role to play in ensuring that waiting lists are managed effectively to achieve it and explains what happens if they refuse two offers of an appointment. NHS Lanarkshire has a new Local Access Policy that sets out how patients will receive treatment and appointments in accordance with the new Act. Alan Lawrie added: “We are committed to improving the patient journey and patient experience through improved process, effective use of new technology and through maximising available capacity. “Effective communication with patients is essential to achieving that and we will use all available options, including letters, emails and texts to keep in contact with patients.” An operation manual for clinicians and managers is being developed to support the new access policy and will be available on FirstPort by the end of December 2012. MASCOT: Beth Gilmour (left) and Olympian Rebecca Adlington give Clyde a warm welcome NEWS ACROSS THE DIVISIONS • TRAINING UPDATE • YOUR STORIES • YOUR GREAT ACHIEVEMENTS 2 thePulse GENERAL NEWS NOVEMBER/DECEMBER 2012 Contents MODEL LOOKS: the public had a chance to see how the new centre in Wishaw will appear HAND HYGIENE: staff uncover the hidden germs. See page 4 2-9 GENERAL NEWS Public health report shows an improving picture; screening to be launched for aortic aneurysms; staff member shows grit in giving up smoking; patient satisfaction is gauged through surveys; and events help promote World Aids Day, as well as the support on offer for chronic obstructive pulmonary disorder. 10-11 WINTER PLANNING People urged to get ready for winter by planning ahead and knowing what services to access if they become ill. 12-14 LOCAL, DISTRICT, PARTNERSHIP NEWS Pledge launched for shops, services and businesses to be dementia friendly; further support for older people; baby help for new families. 17 STAFF BENEFITS Win a meal and catch the latest big deals. 20 ACHIEVEMENTS Staff pay tribute to athletes on a road trip, nurse to complete 50 5ks and river challenge raises funds. Editorial policy As the staff newspaper of NHS Lanarkshire, The Pulse aims to celebrate the work and achievements of staff and services. It also shares information about the changes and issues that affect staff at work. We would like to hear your thoughts and suggestions about the kind of stories you would like to see in The Pulse. Contact the team (below) with your stories, comments and ideas. Got a story? If you have any ideas, stories or features you would like to see included, or would just like to tell us what you think of The Pulse, please get in touch with a member of the editorial team... Marysia Waters 01698 858105 Michelle Nobes (Hairmyres) 01355 585325 Christine McNeill (Monklands) 01236 713065 Yvonne Ross (Wishaw General) 01698 366558 The deadline for contributions to the next issue of The Pulse is Friday 23 November. AT FIRST SITE Public consulted on three new health centres THE engagement process on the proposals to build three new community health centres in Lanarkshire is well under way. Following a two-day event which took place in Hunter Health Centre in August, events were held in Wishaw and Kilsyth in October to give members of the public and staff the chance to see a model of both new health centres and ask officials from NHS Lanarkshire and the architect questions on the development. The Wishaw and Kilsyth community health centre developments are two of three new health centres which NHS Lanarkshire wishes to build after submitting funding bids to the Scottish Government. If all bids are successful, it will see a 7800m2 centre in Wishaw and a 2100m2 centre in Kilsyth, along with a centre in East Kilbride. The facilities will be delivered through the Scottish Future Trusts Hub initiative as part of the Scottish Government’s strategy for the provision of public facilities through a revenue-funded model. NHS Lanarkshire’s head of Those who attended the events were able to get an idea of the scale of the developments management services Graham Johnston said: “Those who attended the events were able to get an idea of the scale of the developments, how the buildings will look, and where they will sit in the landscape. “They also had a chance to ask any questions they may have had on the new developments.” If all goes to plan, the three new community health centres will be built at a total cost of almost £60 million with the work due to be completed by the end of 2015. All three will house a variety of primary care services, including GPs, general dental practitioners and a range of community facilities. The proposed new five-storey Wishaw Centre will be built on the site of Wishaw Library and will also incorporate North Lanarkshire Council’s library, first-stop shop and housing office. The proposed new Kilsyth community health centre will be built on a site adjacent to the swimming pool in Kilsyth town centre. Work begins on Monklands car park WORK to improve the Monklands Hospital car park has begun. This work will create disabled parking bays outside the front entrance as well as better drop-off areas with more space for ambulances. Colin Lauder, head of modernisation, said: “The new car park will significantly improve parking for patients, visitors and staff at Monklands Hospital. “We have already recently increased car parking spaces on site and the closure of Airdrie Health Centre has also freed up more public spaces. However, further work is required to ensure we have safe drop-off areas for patients and appropriate disabled parking bays near the front entrance of the hospital. “There may be some impact on availability of spaces while the work is going on. The work will take place in phases to ensure there is minimum disruption, however, anyone travelling to the hospital should be aware there may be times when spaces are limited. “We apologise in advance for any inconvenience this may cause.” People will still be able to use the drop-off area outside the main entrance while the work is carried out. Improvements to lighting in the main car park and to the path between the David Matthews Centre and the hospital will also be made during this time. An additional 50 temporary spaces have now been created at the hospital. The spaces will be available for the duration of the works in the car park. NOVEMBER/DECEMBER 2012 GENERAL NEWS thePulse 3 Roadshows highlight breast cancer signs A SERIES of roadshows have made women in Lanarkshire more aware of the different signs and symptoms of breast cancer. The roadshow visited seven locations across Lanarkshire as part of the Scottish Government’s £30 million Detect Cancer Early programme to improve cancer survival rates in Scotland. The new groundbreaking campaign featured actress and comedienne Elaine C Smith, whose mother died from breast cancer, fronting striking television adverts. They featured her holding up a series of placards showing breasts displaying signs of the disease. The campaign carries the message that lumps are not the only sign of breast cancer and stresses the importance of going to your GP as soon as you notice changes to your breasts, as the earlier cancer is detected and treated, the better the chances are of survival. Dr Jennifer Darnborough, consultant in public health medicine, NHS Lanarkshire, said: “One in nine women in Scotland will be diagnosed with breast cancer at some point in their lifetime, so it is vital that we make people aware of all the signs and symptoms to look out for – as it’s not just lumps. “Early detection is key to improving cancer survival and our GPs are keen to hear from anyone who is worried or concerned that they may have a symptom of breast cancer.” Attendees were offered help and advice on how to spot the signs and symptoms of breast cancer. Roadshow staff were available to provide passers-by with information on breast cancer and the national breast screening programme. An interactive presentation also helped to bring the different signs of breast cancer to life visually. Early detection is key to improving cancer survival and our GPs are keen to hear from anyone who is worried Survival story A CANCER survivor has stepped forward to tell her story in a bid to encourage women over 50 to take up the offer of a free mammogram, which she says saved her life. Elaine Dillon, from Coatbridge, discovered she had breast cancer after attending a routine mammogram. Breast cancer affects one in 10 Scottish women at some time in their lives. If cancer is found at an early stage, treatment has the best chance of being successful. To detect early changes in breast tissue, breast screening is offered to women aged between 50 and 70 every three years. This was Elaine’s second brush with cancer, having had a mastectomy at the age of 38 after precancerous cells were found in one of her breasts. Speaking of her diagnosis, Elaine said: “When you find out you have cancer, you feel like the bottom has fallen out of your life. At that point I didn’t know the cancer type. I thought that since it was a tiny growth that it would be fine. “When I went back for my biopsy results I discovered that it was a One woman explains how a free mammogram saved her life grade three cancer, which was of rapid growth and that I would need chemotherapy and radiotherapy. I went out to the car and I was hysterical. All I could think is ‘I’m losing my hair’, ‘I’m going to be ill’ and ‘How am I going to keep my job?’ But I had decided that this wasn’t going to beat me.” The head teacher at Wester Overton Primary School in Strathaven decided to tackle her cancer in a positive way and decided it was not going to rule her life. Elaine said: “I have hundreds of parents, children and staff who see me every day. I wanted to show them all that this can be a positive experience. There are so many families going through this and I wanted people to look at me and see that I was handling it well. I had to be in control of my future in a positive way.” After having chemotherapy and radiotherapy at Monklands Hospital, Elaine is full of praise for the breast care nurses, whom Elaine describes as “treasures”. Elaine tried to take control of every aspect of her cancer: “I had long hair at the time. I went to my hairdresser and told her what was going to happen. She cut my hair really short and made it a lot lighter in colour. It was to avoid the immediate shock of finding handfuls of hair on my pillow. “As I went through the chemotherapy, I started to notice my hair coming out, so I just shaved it all off to get control. This wasn’t going to get me down. “I got through the whole thing still being a head teacher. It was good to come to work to take my mind off things. I wasn’t sitting at home thinking things over. I was at work keeping busy. I worked right through all my chemotherapy. “I would recommend that everyone takes up the offer of a mammogram. My cancer was so small that it would have been impossible to be felt by hand. Look at me now – I have been well looked after and I feel fantastic.” q To find out more about the breast screening programme, visit www.healthscotland.com/uploads/ documents/19267-BreastScreening.pdf We’re catching the cancers IN Scotland, all women aged between 50 and 70 are routinely offered free breast screening every two years. Breast screening detects breast cancer at a very early stage. The first step involves an X-ray of each breast – a mammogram. The mammogram can detect small changes in breast tissue that may indicate cancers which are too small to be felt either by the woman herself or by a doctor. Between January 2007 and March 2010, 73,509 Lanarkshire women were eligible for breast screening, and 71.5 per cent took up the invitation to receive a mammogram. This screening detected 307 cancers in this three-year period. 4 thePulse GENERAL NEWS NOVEMBER/DECEMBER 2012 BETTER WELLBEING Local public health improving, says report INCREASING life expectancy, fewer deaths from coronary heart disease and a birth rate above the Scottish average are just some of the highlights from Lanarkshire’s latest public health report. The 2011-12 Annual Report of the Director of Public Health, by Dr Harpreet Kohli, was published on 24 October. The report looks at the health of Lanarkshire’s population, important trends and the work being done to improve our wellbeing. Harpreet said: “I hope that the report will be of interest to the people of Lanarkshire as it not only shows areas where health is improving, but also where action is needed. “There have been some key achievements in public health since the 2010-11 report, including raising awareness of the importance of early booking in pregnancy. The gender-based violence action plan is now being implemented with routine enquiries being carried out in sexual health services. “The Mouth Matters Programme was also established in many care homes to improve the oral health of older people.” Harpreet highlighted some of the key findings of this year’s report, including the impact of alcohol in Lanarkshire. There have been some key achievements in public health since the 2010-11 report He said: “Alcohol misuse can lead to relationship breakdown, unemployment, poverty, mental ill health, physical health problems and social isolation. In 2011, there were 281 alcohol-related deaths in Lanarkshire and there were 3,695 episodes of people treated for an alcohol-related condition.” The report also looks at oral health in homeless people. Harpreet said: “Many homeless people are coping with a variety of very urgent and immediate issues. Dental care can slip down their list of priorities. Dental examinations carried out on the homeless population in Lanarkshire indicated that they have poor oral health, with more than 45 per cent not having visited a dentist for more than two years.” The report also highlights tobacco, which is a significant cause of ill health, disability and early death in Scotland. Harpreet said: “The multi-agency Lanarkshire Tobacco Control Strategy and Action plan aims to reduce tobacco-related morbidity and mortality and reduce health inequalities. Progress to date includes: an online tobacco learning resource for primary and secondary school, training for youth workers and dentists and the development of a smoke-free home programme.” DR HARPREET KOHLI: ‘Report shows improvements delivered and action needed’ q Get the report at www.nhs lanarkshire.org.uk/Services/ PublicHealth/Pages/PublicHealth.aspx We’re cleaning up on the scoreboard NHS Lanarkshire is among the top-performing health boards in Health Facilities Scotland’s latest national cleaning compliance quarterly report. It scored above the Scottish average of 95 per cent for both the cleaning services and estates fabric monitoring tools. The national report covers the cleaning functions carried out by domestic staff and estates staff. For April to June 2012, NHS Lanarkshire demonstrated 97 per cent compliance for cleaning services and 97.8 per cent for estates fabric. Each quarterly report covers monitoring of a proportion of healthcare premises within NHS Lanarkshire. The monitoring regime includes audits carried out on a routine basis by domestic services managers and additional audits carried out by peer review teams, which include a member of the public. David Browning, general manager of NHS Lanarkshire’s Property and Support Services Department, said: “Staff work hard to ensure our HIDDEN GERMS: staff at Kirklands check the true cleanliness of their hands Hygiene gets a hand hospitals and other facilities have a high level of cleanliness. The peer review audits are helpful in bringing a degree of independent scrutiny to our own rigorous monitoring. Credit to all our staff for maintaining the high level of performance shown by these latest figures.” INFECTION control and hand hygiene staff organised a series of events as part of Infection Control and Prevention Week which ran from 22-28 October. The message for this Olympic year event was ‘going for gold standard’ which aimed to promote standard infection control precautions and infection control and prevention issues to staff, public and patients. Over the course of the week, staff and public stands appeared at a host of acute and primary care locations, including all three acute hospitals, as well as Airdrie Health Centre, Newmains Health Centre, Blantyre Health Centre, Wishaw Health Centre and Strathaven Health Centre. Lisa Roy, primary care infection control nurse, said: “All our staff, and increasingly more of the public, are well aware of the importance of infection control and hand hygiene issues and while NHS Lanarkshire rates for both these are among the best, there is no room for complacency. “That’s why stands like this are important to remind everyone of their responsibilities and to encourage them to keep up the good work. “We also want to continually remind the public that hand-washing in all settings – not just in hospitals – is so important to help reduce infections.” q For more information, contact Lisa Roy at elizabeth.roy@ lanarkshire.scot.nhs.uk NOVEMBER/DECEMBER 2012 GENERAL NEWS thePulse 5 Credit Union milestone IDENTIFIED: if George Casey didn’t have other conditions, which prompted checks, his aortic aneurysm may not have been detected NHS Credit Union (Scotland and North England) is celebrating with savings by members having topped £10 million. The achievement follows the Credit Union winning a prestigious national award this year – while watching its membership soar. Credit Union vice-chair Hugh Sweeney said: “It’s testament to the loyalty of our members that at a time when money is tight, they are joining in growing numbers.” The NHS Credit Union has given out more than £35 million in loans, with new products being added to the range. These include a mortgage partnership scheme which resulted in the credit union being named joint winners in the Innovation Category at the Unity Trust Credit Union Awards. The mortgage scheme has helped members take their first step on the property ladder. q For more information, call 0141 445 0022 or visit www.nhscreditunion.com Screening to detect life-threatening aortic aneurysms ‘It’s a ticking time bomb’ MEN aged 65 from Lanarkshire are to benefit from a new screening test, which could add years to their life. Abdominal Aortic Aneurysm screening is a national programme which will be introduced in Lanarkshire in April 2013. The test involves a 10-minute ultrasound which checks for a condition that can affect the main artery in your abdomen, which runs from your heart and through your chest. As some people get older, the wall of the aorta can become weak and balloon out to form an aneurysm. If a large aneurysm ruptures, it can lead to lifethreatening internal bleeding. Aneurysms are unlikely to cause any symptoms until they rupture, which can be too late for many people. The screening allows aneurysms to be detected early, allowing them to be monitored and treated, reducing the chance of the aneurysm rupturing. It is estimated that one in 20 men aged 65 in Scotland have an abdominal aortic aneurysm. One man who appreciates how Untreated, aneurysms are dangerous... older men can really benefit from this test important it is to diagnose and treat the condition is George Casey from Uddingston. George has a history of ill health. A diabetic, he also suffers from lung, thyroid and blood pressure problems. George said: “In January 2012, I went to see my GP, who referred me to hospital. “They told me that I had obstructive jaundice. But because of my health problems, they did lots of tests to see if I could survive an operation. While they were doing that I had an echo cardiogram and a CT scan. By doing these tests they found I also had an aneurysm. “Discovering I had an aneurysm was a shock. If I hadn’t had my other health problems, they wouldn’t have found the aneurysm. “It was 5.8cm and was a ticking time bomb. It could have killed me.” Public health consultant Brian O’Suilleabhain said: “George’s story highlights the importance of the screening programme. It was only when being tested for another condition that the aneurysm was discovered. “Left untreated, an aneurysm is very dangerous so we would encourage men to make sure they come along to their screening appointment. “Abdominal aneurysms are very rare in women and younger men. But older men can really benefit from this screening test, which is quick and easy to do.” Get the stats ARE you working on a report that requires statistics on the health of Lanarkshire’s population? Perhaps you are working on an audit, evaluation or business case for a service or new development and need evidence. The Public Health Information Source site on FirstPort collates this information in one place. The topics within the site are: • Cancer • Cancer Screening • CHD (Coronary Heart Disease) • COPD (Chronic Obstructive Pulmonary Disease) • Deaths • Demography • Deprivation • Diabetes • Health of children • Immunisation • Mental health • National Data Sources • Older people • Oral health • Sexual Health • Women’s health. Under each topic are contact details for the key Public Health lead for that area and links to relevant information. q Access this site by visiting FirstPort> Clinical Services> Public Health Department>Public Health Information Services. 6 thePulse GENERAL NEWS NOVEMBER/DECEMBER 2012 In brief… SMOKE FREE: Coin McLean has ditched the habit e AS an NHS Lanarkshire employee, you have the chance to join a scheme which allows you to buy a new computer or smart phone using a tax-efficient salary sacrifice arrangement. The scheme order window will be open for a limited time period from 1 November until 26 November 2012. During this period, roadshows are being held at: • Kirklands Hospital, coffee shop: 9.30-11am, 13 November • Beckford Street, Meeting Room 3: noon-2pm, 13 November • Douglas Street Community Health Clinic, Health Education Room: 3.30pm-5pm, 13 November • Coathill Hospital, former staff canteen: 9.30-11am, 14 November • Monklands Hospital, restaurant: noon-2pm, 14 November • Buchanan Centre, Coatbridge: 3.30pm-5pm, 14 November • Hairmyres Hospital, main atrium: 9.30-11am, 15 November • Wishaw General Hospital, restaurant: noon-2pm, 15 November • Law House, Meeting Room 1: 3.30pm-5pm, 15 November. Members of the Home Computing team will be on hand to answer questions. For further information, call 08444 821 860 or visit www.letsconnect.com/nhslanarkshire e PEER support within mental health was on the agenda when support workers Kristen Neilson and Donna Barrowman presented to Lanarkshire Links. Kristen and Donna work as acute inpatient forum (AIF) mental health support workers. Their work is overseen by Lanarkshire Links – a service user and carer organisation to support people to be involved in the design, implementation and monitoring of mental health and social care services. Kristen, AIF worker for Hairmyres, and Donna, AIF worker for Wishaw General, explained their role in providing peer support to patients within acute adult inpatient facilities. The AIF worker for Monklands is Anne Mathie. To find out more, contact Liz on 01698 265232, email admin@ lanarkshirelinks.org.uk or visit www.lanarkshirelinks.org.uk Stores worker Colin McLean quit smoking – you can too STUB IT OUT! TO most people, 18 June 2012, was just another random day that came and went. However, Hairmyres Hospital central stores worker Colin McLean, is determined to make it the day he had his last cigarette. Colin said: “It was 10.30pm, to be precise, and I vowed to myself that I wasn’t going to smoke the next day.” A combination of will power and a nicotine mouth spray helped Colin fight his early morning cigarette urge when he woke the next day. Five months on, it’s a battle he continues to win – very impressive for a man who, by his own admission, was a hardened 50-cigarettes-a-day smoker. The 47-year-old continued: “I can’t lie, it’s been tough at times, but I made it through these and I now feel pretty confident that I’ll never smoke another cigarette in my life. “I’ve really felt the benefits of a smoke-free life over these months and I really don’t want to go back. “As a smoker, I would often stop to catch my breath walking up the hill to Hairmyres. “Now I do it in no time and my whole body just feels so much healthier and I’m happier. “I also recently had my carbon monoxide reading which had been 45 when I smoked – a very high figure. “I felt so pleased with myself when I discovered it was now two.” Colin from The Murray in East Kilbride started smoking at 15 and after a serious illness he decided he wanted to try and give up. When a work colleague who e STAFF are being asked to be aware of human trafficking, which is the illegal trade of human beings for the purpose of commercial exploitation. Operated by criminal gangs and independent opportunists, it can take many forms including sexual exploitation, forced labour and domestic slavery. As a health worker you are in a unique position to respond to victims of trafficking and a short-life working group is in the process of developing guidance for front-line workers. If you suspect an incident of human trafficking you can seek advice from EVA Services on 01236 707767. I’ve felt the benefits of a smoke-free life over these months and I really don’t want to go back also smoked told Colin he had arranged an appointment with Hairmyres Hospital’s smoking cessation group, Colin decided to join him. Colin said: “We both went to the group and the help and support from the Hairmyres stop smoking nurse specialist Jackie McDonald was fantastic. She gave me a spray to help quell my cravings and I just decided that I was going to quit that weekend. “Over the months Jackie’s support has been crucial in preventing me from lighting up.” However, Jackie McDonald was quick to deflect the credit back to Colin. She said: “I really can’t praise him enough. He’s been so committed and it’s been a fantastic achievement by him. You can really see the difference his efforts have made as he looks so much healthier and fitter.” Asked if he had any advice to would be quitters, Colin said: “Go for it. There will be tough times, but with help and support it can be done and you’ll never look back. I’m determined not to.” q For information on the employee smoking cessation service, call Hairmyres: 01355585502, Wishaw: 01698366466, Monklands: 01236712779. Better snacks for patients TEA AND TOAST: Catrina Laughlin and Maureen Lochran, both clinical support workers, help out at meal times NHS Lanarkshire has made further improvements to the provision of patient catering. Inpatients across the three acute hospitals are now offered an evening snack of tea and toast with a choice of jam or marmalade so that they are able to have something to eat between dinner and breakfast. Joan James, divisional nurse director for the Acute Division, said: “As part of the Older People’s Inspection, it was identified that there was a long gap between dinner and breakfast. The Food, Fluid and Nutrition group was determined to address this and prioritised the introduction of an evening snack.” The toast is made by catering staff outwith the ward area to prevent any accidental fire alarms. The introduction of tea and toast was piloted in a number of wards and was widely appreciated by patients. Catrina Laughlin, clinical support worker and mealtime co-ordinator, said: “The patients in my ward love it. Food is so important to aid recovery. As part of my role, I encourage them to eat. If the patient doesn’t feel like eating I find out why and see what can be done to remedy this.” NOVEMBER/DECEMBER 2012 GENERAL NEWS Electronic transfers save time MORE than 90 per cent of Lanarkshire GP practices are now live with a system called Electronic Document Transfer (EDT). EDT enables GP practices to receive documents directly from hospitals electronically without the need for manual attachment, mailing or scanning. Ranald Swanson, project manager for EDT implementation, said: “Processing documents via EDT saves considerable time compared with manual handling of documents, resulting in quicker communications between the hospitals and GPs. “This is convenient in practical terms for the clinician and from a clinical governance point of view, but it is the faster delivery of information to clinicians that will really make a difference to patient care.” More than 10,000 letters are typed TRANSFER-TASTIC: Susan Burke, workflow co-ordinator (left), with Rena Hall, assistant practice manager at Lincluden Surgery each week in acute hospitals and the majority of these will go to GPs. Letters are now being sent typed from a digital recording and, as soon as the consultant verifies the letter, it is sent electronically to the GP practice. This means information is getting to GPs a lot faster. The previous paper method of sending documents could take up to a week to reach the GP practice. Now documents are there within 24 hours. Rena Hall, assistant practice manager at Lincluden Surgery in Uddingston, said: “It is the time savings and streamlining of processes that is really making the difference for us. “In terms of staff time, secretaries don’t have to fold letters and put them in envelopes. Staff used to have to open all the letters and scan them individually into the system Docman. They are now arriving straight into Docman so the staff love the new EDT system.” thePulse 7 There are new steps to follow to prevents falls... A NEW set of procedures will help staff further prevent avoidable falls in NHS Lanarkshire. The ‘Inpatient Falls Standard Operating Procedure’ guides and enhances clinical practice in the management of inpatient falls. It contains a mixture of policies, guidelines and resources. Every year, 294,000 falls occur across Scotland, with a large number resulting in moderate or severe injury. A proportion of these occur in hospital settings. A fall can cause pain, distress and loss of confidence as well as upset and anxiety for relatives, carers and staff. The procedure outlines the steps to follow when an inpatient is identified as being at risk of a fall and also highlights the assessments and treatments that should be carried out if a patient does have a fall. It also highlights guidance on appropriate footwear and policies on bedrails and walking aids. The procedures can be found on FirstPort. Survey gauges patients’ satisfaction with services Patient opinions count! PATIENTS have given their opinions of the care they have received across NHS Lanarkshire. The Better Together surveys asked people to rate their experiences at their GP practice and as an inpatient. Out of the 68,969 people registered with a GP practice in the Lanarkshire area, 14,805 people returned the survey. Patients were asked about their experience of making an appointment, visiting the GP surgery, seeing staff, being prescribed medicines, out-of-hours healthcare and the outcome from their NHS treatment. The survey indicated that 90.3 per cent of patients can access services within 48 hours. However, only 70.5 per cent of patients said that they could book an appointment more than two days in advance. Colin Sloey, executive director for Primary Care in NHS Lanarkshire, said: “The survey shows that while there are some high-performing practices in terms of patient access, there are some areas where patients in Lanarkshire are having problems accessing GP services. However, once they are able to access services, the overall care provided by the practices is rated as good or excellent. There was also a 4 per cent increase in the number of patients who felt that they had enough time with their doctor. “As a result of the survey, work is being carried out through the practice managers forum to identify opportunities to share best practice to improve patient satisfaction. The Public Partnership Forums will also be involved in giving ideas on how the results can be improved.” A survey was also carried out among a sample of patients who had an TAKING THE PULSE: patients are asked about their experiences of NHS Lanarkshire’s services inpatient stay between October 2010 and September 2011. The survey in Lanarkshire was given to 2843 inpatients in the three acute hospitals and those in Lady Home, Lockhart, Kilsyth Victoria, Kello and Parksprings. Of these patients, 46 per cent completed the survey. The number of patients who were happy with the food and drink that they received increased by 7 per cent, and those who understood what their medicines were for increased by 3 per cent. However, the number of patients who said that they understood their doctor when they explained the risks and benefits of their treatment fell by 3 per cent. Rosemary Lyness, executive director for nurses, midwives and allied health professionals, said: “The survey showed some improvements since the 2011 survey. For example, at Hairmyres, an increase of 8 per cent of patients said that they had help going to the bathroom or toilet when needed. At Wishaw, there was an increase of 9 per cent of patients who said that they knew who was in charge of the ward. The survey showed some improvements since the 2011 survey “However, there were also disappointing results. For example, only 48 per cent of patients reported that they had been told how long they would have to wait in A&E.” In addition to the national Better Together Survey, a local patient experience survey is also in place. This has been in place now for two years and involves teams of local staff surveying five patients in each ward every month. This survey covers areas including eating and drinking, sleeping, personal hygiene, general care and discharge. The results from this can be found on the NHS Lanarkshire public website. This is also used to improve the experiences of acute inpatients. 8 thePulse GENERAL NEWS In brief… Homeopathy views needed NHS Lanarkshire is to ask patients, the public and staff for their views on the effectiveness of the homoeopathy service. The NHS Lanarkshire board agreed at its September meeting that a core group should be set up to oversee an engagement process that will start by identifying all the stakeholders in the homoeopathy service, including relevant staff, members of the public and patients. Once this is complete, stakeholders will be contacted and asked for their views on the homeopathy service. NHS Lanarkshire’s director of public health Dr Harpreet Kohli, who will chair the core group, said: “We are only just at the start of this process, however, we aim to get the views and experiences of all the identified stakeholders to help us measure the effectiveness of the homeopathy service. “This feedback – along with an analysis of all the available evidence in relation to homeopathy – will be included in the preparation of any recommendations we make with regards to the service.” The engagement process is expected to begin soon. NOVEMBER/DECEMBER 2012 Laughter’s the best medicine for patients, staff and public A NEW musical which promises to deliver an amusing look at 21st century health will be performed at Wishaw General Hospital on 15 November. Health Scare – The Musical is a one-hour show produced and performed by Scotland’s top stand-up talent and presents a sideways look at 21st century health. The musical, which also visited Hairmyres Hospital in October, is free and is targeted at patients, staff, people living in the community with health problems and the public. TIME TO CHUCKLE: performers take a sideways look at modern healthcare Patsy Morrison, director and founder of Universal Comedy, said: “I want people with long-term ill health to improve their quality of life. I hope that people have a laugh and take life less seriously for an hour, as well as find out more about the services Universal Comedy can offer.” The show features improvisational comedy, magic and five minutes of stand up from recent comedy course graduates with long-term ill health. q To reserve a seat, call Universal Comedy on 0141 564 1200 or email [email protected] RED RIBBON DAY View your payslips online STAFF in Lanarkshire will be able to view their pay details online. A new ePayroll system will replace the current Scottish Standard Payroll System from 30 October 2012. The new system will be rolled out in phases. Phase 1 will mean that staff can view their personal details, current and historic payslips, statement of earnings and P11D information online via FirstPort. Phase 2 will see the introduction of electronic payslips, which will reduce stationery costs, manual handling and distribution effort within the payroll department. Staff, however, will still have the option to receive a paper pay slip if they do not have access to the intranet. From November, staff who already access eExpenses SSTS or SWISS will have the additional option of ePayroll when they log on to these applications. All other staff will be issued with a security envelope with their username and password early next year. By summer 2013 it is hoped that 80 per cent of staff will receive an electronic payslip rather than the conventional paper payslip. Head of payroll Roseann Nelson said: “This new system will release £1.5m in savings which will be invested in front line services.” Chris Kimber, Terrence Higgins Trust; Betty Mhiripiri,Terrence Higgins Trust; Alison Buesnel, BBV networks co-ordinator, NHS Lanarkshire; Chloe Mulvey, LANDED Peer Education; Tracy-Ann Kidd, health promotion officer, NHS Lanarkshire; and Nathan Mwesigwa, Waverley Care THE Blood Borne Virus (BBV) and Sexual Health Promotion Team has helped organise a number of events to promote World AIDS Day on Saturday 1 December. Partner organisations such as both Lanarkshire local authorities, the Terrence Higgins Trust, LANDED Peer Education and Waverley Care – which promotes sexual health within the African community – will also be involved in the promotion of the day. As well as encouraging staff to wear red ribbons to promote HIV/ AIDS awareness, red ribbon flags will be flown above Monklands Team promotes World AIDS Day with events to tackle the stigma of the disease Hospital, North and South Lanarkshire Council Headquarters and the University of the West of Scotland. Information stalls will also be set up within the three acute hospitals to allow staff and the public to get more information. Tracy-Ann Kidd, health promotion officer, said: “The red ribbon is the international symbol of AIDS Awareness and has been in existence for over 20 years now. “It’s a simple and powerful way to challenge the stigma and prejudice around HIV and show support for people living with HIV. “Our team feel it is important to use World AIDS Day to raise awareness among all NHS staff and members of the public, about HIV and AIDS. As such, we’d encourage all our staff to wear a red ribbon and show their support for World AIDS Day.” In Scotland, it is estimated that there are 4,254 diagnosed HIV infected people and more than 90,000 across the UK. These numbers have trebled in the last 10 years and it is estimated that over a quarter of people with HIV are undiagnosed. Tracy-Ann continued: “These statistics demonstrate how important it is that we attempt to keep HIV and AIDS awareness at the top of the health agenda.” q For information, call Tracy-Ann Kidd on 01698 377623 or email [email protected] NOVEMBER/DECEMBER 2012 Get better access to the interpreters FROM January 2013, NHS Lanarkshire will be changing how staff access faceto-face interpreting services. All face-to-face and British Sign Language (BSL) interpreters will be provided by NHS Greater Glasgow and Clyde in-house interpreting service. Under the new arrangements, staff will complete an online form that will be emailed through to NHS Greater Glasgow and Clyde’s interpreting service or, in the case of emergencies, requests will be phoned through. Hina Sheikh, equality and diversity manager, said: “Demand for access to interpreters has grown considerably and to ensure that all our patients are able to access an inclusive, professional and informed service, NHS Lanarkshire undertook a review of existing services. “Following this, a number of options were considered and NHS Greater Glasgow and Clyde was considered to be the best option, as it has been running successfully for more than a year. “The new service will make it simpler, more efficient and offer a wider pool of interpreters.” The new service is currently being piloted within the maternity unit at Wishaw General Hospital. An awareness campaign will be launched in December with guidance on how to use the service distributed across the organisation in December. Further information will be available for staff on the new Firstport interpreting page. This will include the new procedure, protocol and leaflets for patients on the role of interpreters during appointments. All requests for written patient information materials to be translated should be sent to Rick Edwards, patient information manager, who can be contacted on 01698 366627. Information on the new arrangements will also be promoted to service users. q For more information contact Hina Sheikh 01698 377816 or [email protected] GENERAL NEWS Dignity and respect is vital New policy outlines how each patient should be treated as an individual OLDER people across the NHS Lanarkshire area are benefiting from a policy that ensures they continue to be treated with dignity and respect. The policy emphasises the importance of understanding that being treated with dignity and respect will be different for each individual. It aims to ensure that older patients are treated as individuals and bond with healthcare staff. Joan James, divisional nurse director for acute care in NHS Lanarkshire, said: “Treating a patient with dignity and respect can be something as simple as asking them what they would like to be addressed as. No two people are the same.” The policy will also remind staff to ensure their patients understand all the options open to them regarding their care and they have the right to accept or refuse any treatment that is offered. The policy emphasises the importance of allowing all patients to make their own d e c is io n s r egar ding their clothing, what time they want to go to sleep at and how they want to be spoken to. It will also guarantee that staff understand what their patients goals are for their physical or mental health and how they can help them achieve this. q The policy can be downloaded from FirstPort. Events give the lowdown on chronic condition INFORMATIVE: Jimmy Smith with Karon Carson THE Respiratory Managed Clinical Network has held a number of Chronic Obstructive Pulmonary Disorder (COPD) information events across Lanarkshire. The informal patient education sessions, which lasted up to two hours, were held in Airdrie, Bellshill, Cumbernauld, Hamilton and Lanark, They allowed people affected by COPD to pop along to find out more about their condition and get advice on how to manage it. Those who attended were able to pick up some tips on how to control their breathlessness as well as ask a specialist healthcare professional questions. Lead respiratory nurse specialist, Karon Carson, who took the sessions, said: “We were able to explain to people about the symptoms and causes of COPD as well as tell them how to manage their condition. The events were very informal and relaxed and will hopefully help people stay healthy and have an improved quality of life.” Jimmy Smith, who attended a pilot in East Kilbride, said: “I found the session really informative and helpful and the staff were very supportive.” Following on from the success, there are plans to hold a patient information afternoon on 28 November, in the Church Hall, Village Centre, East Kilbride, in partnership with the East Kilbride Breathe Easy group. q For more information, contact Andrea Harrison on 01355 585186. thePulse 9 In brief… Support for money matters NHS Lanarkshire has teamed up with North Lanarkshire Council to launch a campaign to highlight changes to the benefits system. The changes are expected to have an impact on the finances of many families across Lanarkshire and the organisations want to remind families that there are a range of local services available to help them through tough financial times. The ‘Feeling the Pinch… don’t let it cost you your health’ campaign aims to encourage people to remember to look after their health when money is tight. It will do this by signposting people to the Council’s ‘Your Money’ telephone support line and website which contain information on how to access local health improvement services. The campaign is one of many that will take place following the introduction of the UK Welfare Reform Act (2012), which will see a change in the number of welfare benefits offered as well as changes to the entitlement and assessment process. Postcards promoting the ‘Feeling the Pinch’ campaign have been sent to a host of NHS Lanarkshire services and locations to make them available the public. Staff are asked to be aware of this campaign and promote the postcards and contact numbers as widely as possible. If you would like a supply of the postcards, contact Well Informed on 0800 073 0918. Treatment room roll out on track THE roll out of the new treatment room model is well under way in Lanarkshire, a year on from its launch. The NHS Lanarkshire Board approved proposals in September 2011 following an extensive review of the Treatment Room Service. Anne Armstrong, divisional nurse director – community and primary care, said: “We set ourselves the target of implementing the review over two years. We are delighted at the progress that has already been made to introduce the new model and the benefits it brings to patients.” Among the improvements already in place is the Treatment Room Service based at the new Airdrie Community Health Centre which opened in July this year. New treatment rooms have also successfully opened in Larkhall and Stonehouse with more new services due to be introduced in the coming months at Douglas Street Health Clinic, Hamilton, and Central Health Centre, Cumbernauld. 10 thePulse WINTER PREPARATIONS Guard against Norovirus Hygiene is a key defence EARLY action can help prevent outbreaks of Norovirus spreading through wards this winter. Staff are asked to be on the lookout for possible outbreaks, especially as Norovirus can quickly be passed between patients, staff and visitors, disrupting hospital services during the busy winter months. Heather Gourlay, healthcare associated infection manager, NHS Lanarkshire, said: “Outbreaks of Norovirus can start abruptly and spread rapidly. Staff can make a real difference by recognising signs of the virus early, isolating patients and reporting potential outbreaks to their infection control teams.” Norovirus infection is also known as winter vomiting virus. It can occur at any time of year, although it tends to be more common during winter. It typically causes sickness and/or diarrhoea and usually lasts for 24 to 48 hours, but the individual is considered infectious for two days after the symptoms stop. Sometimes people may acquire the infection in the community before being admitted to hospital for other reasons. Jan Clarkson, NHS Lanarkshire’s nurse consultant – healthcare associated infection, said: “Section E of the Control of Infection Manual on the Management of Inpatients with Loose Stools includes a Norovirus outbreak decision tree, which staff can use to help decide if there is an NOVEMBER/DECEMBER 2012 WINTER PREPARATIONS LET’S GET PREPARED NHS Be Ready for Winter campaign kicks off outbreak in their ward. It also includes an aide memoire for staff to help deal with an outbreak. A Norovirus LearnPro module is currently being developed for staff to complete and infection control nurses are implementing site-based Norovirus preparedness plans to raise awareness among staff. Thorough hand washing and compliance with standard infection control precautions, particularly the maintenance of a clean environment, are essential elements to better manage Norovirus in this winter. Heather said: “Visitors and relatives can help patients and staff by limiting visits during a Norovirus outbreak to avoid spreading the infection.” q The Norovirus Self Directed Learning Unit and Section E of the Control of Infection Manual are available at http://firstport/sites/hai thePulse 11 A NATIONAL and local Be Ready For Winter public information campaign is being launched to encourage people to plan ahead and know what services to access if they become ill. This festive season there will be two two-day periods of public holidays with GP surgeries closed 25-26 December and 1-2 January. The Be Ready For Winter campaign will remind people to check in advance that they have enough of their regular medicines to see them through the holiday period. The public will also be advised to stock up their home medicine cabinet with over-the-counter remedies for coughs and colds. Be Ready For Winter leaflets are being distributed to NHS Lanarkshire premises during November and December. Staff In brief… are asked to look out for these leaflets and pass copies to family and friends. What if you can’t make it to work? q The NHS Lanarkshire website will also have a winter health section at www.nhslanarkshire.org.uk and there will be other winter health advice, including pharmacy festive opening times, at www.nhsinform.co.uk NHS Lanarkshire staff are being warned not to be complacent after last year’s mild winter weather. Kenny Small, director of human resources, said: “We are responsible for providing care for patients, whatever the conditions. We can make sure we’re ready to do that by being prepared for the winter weather. Staff should start by reading the Adverse Conditions Policy, which advises on what to do if you are unable to travel to your usual place of work.” The Adverse Conditions Policy is on the policies section of FirstPort. It states that staff must personally contact their line manager at the beginning of their shift/working day if they cannot travel to work. Stephan steps up to have the jab DR STEPHAN Dalchow will be making it a hat trick of flu jabs with NHS Lanarkshire. The consultant anaesthetist, who is based at Wishaw General Hospital, has been vaccinated in each of the two years he has worked in Lanarkshire. He said: “I’ll be getting it again this year. The main thing for me is wanting to make sure I’m protecting myself and my patients. I would encourage colleagues to do the same. I know some people can have a small minor local reaction from the jab although I’ve never had any discomfort.” Any minor reaction is put into perspective by the full effects of the flu. Dr Dalchow had the flu or a flu-like illness about six years ago. He said: “It floored me for a week. Working in the intensive care unit with patients whose immune systems are suppressed, I’m aware how serious the flu can be for some people.” Dr Dalchow has an extra incentive to be vaccinated. He said: “Obviously I want to protect my family as well. I have four daughters and I don’t want to pass the flu on to them.” Things to do now KNOW your options for getting to work during severe weather. Can you lift share with a colleague? Which bus would you take? Could you take the train? Could you walk? Know how you’d get to an alternative NHS Lanarkshire site if you couldn’t get to your usual workplace. Plan alternative childcare arrangements in case the schools and nurseries are closed. Keep a winter weather kit in your car with items such as an ice scraper, shovel, blanket and something to eat and drink. Flu vaccinations will help protect colleagues, patients and families BE a barrier, not a carrier, this winter. That’s the message going out to all staff as the NHS Lanarkshire flu vaccination campaign gets under way. Staff vaccination clinics are now available in Lanarkshire’s acute hospitals and a number of community locations. Check the weekly email staff briefing and the Salus section of FirstPort for details. Flu viruses change every year, and your immunity can reduce over time. It is important to be vaccinated each year to make sure you’re fully protected against this year’s flu strain. Craig Graham, senior occupational health advisor, Salus, said: “Flu is not just a bad cold. Healthy individuals can become quite unwell for a week or more, even though they usually make a full recovery. But for those with chronic health problems – a disproportionate number of the patients we treat – the consequences can be much worse. “These people are 18 times more likely to die from flu infections. In particular, for patients who are immune compromised or who have chronic liver problems, this risk rises to 50 and 80 times that of those who are otherwise well.” The flu vaccine does not contain live viruses, so it cannot give you the flu. If you are vaccinated, your body’s immune system can recognise the virus and will be able to fight it if you are infected over the winter. The vaccine lasts for around a year, yet it only takes a few minutes to get. Craig said: “All healthcare staff directly involved in patient care should get the jab. It will significantly reduce the risk of outbreaks within our hospitals and community facilities as well as protecting you, your family, your patients and your colleagues by limiting the spread of the virus. The vaccine is normally just one jab administered by a doctor or nurse and takes around ten days to work. It will protect you from three strains of seasonal flu, including swine flu. q For specific locations, dates and times check the schedule on FirstPort at http://firstport/sites/salus/ Forms/2012%20FLU%20Staff%20 Vaccination%20Schedule.doc When severe weather hits… MAKE every reasonable effort to get to your usual workplace. NHS Lanarkshire considers all of its staff essential – especially in the event of severe weather. Only heads of department can decide that staff need not attempt to get to work due to the conditions. If you can’t make it to your usual workplace, you should contact your manager as soon as possible. You might agree with your manager that you could go to an alternative NHS Lanarkshire site. If so, contact the relevant manager and ask if you can go there. Managers should consider: q How many and which staff live nearby and are most likely to make it to work? q What would you do with staff from other sites/areas if they come to your site? 12 thePulse LOCAL/DISTRICT/PARTNERSHIP NOVEMBER/DECEMBER 2012 In brief… Surgical equipment location? Just click! A NEW website is enabling theatre staff to locate surgical equipment while they are in the cleaning process. The website is being provided by Synergy Health who provide decontamination services for NHS Lanarkshire’s equipment. Trevor Watson, General Manager for Hospital Sterilisation Services at Synergy Health, said: “Synergy customer.com is a web based portal which allows theatre staff access to our trackstar system. “Trackstar is a track and trace system which allows us to follow the progress of the instruments through our process. Individual instruments and trays of instruments are uniquely bar-coded. As soon as the instrument is received, the Top advice on patient rights EASY ACCESS: Synergy staff scan surgical equipment so it can be tracked person who receives it scans their badge and then scans the instrument. This happens at each stage of the cleaning and delivery process. “The web portal enables theatre staff to check where their instruments are at any given moment. If there is a fault in the packaging, the staff can log in online. This means that we immediately get an alert so that we are waiting for it when it comes in and can deal with it straight away.” The system provides an audit trail to see who was involved in the cleaning. The site is now being used at Wishaw General Hospital and will be introduced at Hairmyres and Monklands hospitals. Quality of life secured Dementia-friendly initiative embraced by community DEMENTIA patients in Motherwell will have more confidence to maintain their quality of life. The dementia friendly community initiative will see shops, services and businesses in Motherwell town centre being asked to sign up to support people with dementia, their families and their carers. The first 15 businesses pledged their support at the launch of the ‘Dementia Friendly Community’ initiative. The move marked World Alzheimer’s Day which raises awareness and reduces the stigma of Alzheimer’s and Dementia. Sandra Shafii, AHP Consultant in FRIENDLY: shops and services sign up to the initiative Dementia for NHS Lanarkshire, said: “People living with dementia tell us that getting out and keeping their social connections is important for them to maintain their quality of life. “Most say they want to keep using local shops and services but worry Change to visiting times benefits mums at Wishaw MUMS at Wishaw General’s maternity unit will benefit from new arrangements for visiting times from October. The new arrangements began on Wednesday 3 October and follow a recent patient audit which asked women what they thought of the existing visiting hours. Midwife Rosemary Murphy said: “We recently asked mums how they felt about the way visiting times were organised. Because there was only general visiting it often meant that about how they will manage. “We are asking shops, services and businesses to do some very simple things such as learning about dementia and how they can offer that little bit of extra assistance that can make all the difference to their customer. mums could be overwhelmed by visitors all arriving at the same time. “These new arrangements mean that we now have a dedicated timeslot for grandparents and siblings, which means mums and babies can have time with them before general visiting begins. “We are grateful for all the input we have had from our mums in completing the audit and we hope visitors will support these new arrangements.” The new visiting times will be as follows: “Health and social services have an important role to play in supporting people with dementia to stay as well as possible, but they are no substitute for friendship and for the everyday life and social contact we all enjoy in shops, cafes, recreational activities and hobbies.” Approximately 4,400 people are currently living with dementia in North Lanarkshire and over two thirds of people with dementia live in the community. Among the first to sign up to the initiative are: ASDA Motherwell, Boots Motherwell, Strathclyde Fire and Rescue, Motherwell Football Club, Princess Royal Trust for Carers, North Lanarkshire Carers Together, Lanarkshire Links, Aquatec, Motherwell Library, North Lanarkshire Council’s First Stop Shop, Funtastica Homestyle and Woodcutter Bar. q For partners: 9am to 9pm q General visiting: 1.30pm to 3pm and 7pm to 8pm q For parents and siblings: 6.30pm to 7pm. Grandparents and other children may also visit following delivery. However, relatives are asked to refrain from visiting when the mother is in recovery following theatre. The maximum number of visitors will also be limited to three per bed with the option of rotating if the number of visitors exceeds this. PATIENTS can benefit from a new independent Patient Advice and Support Service (PASS) from October. The independent service is run by the Citizens Advice Bureau to provide free information and advice to anyone who uses the NHS in Scotland. Patients, their carers and families can use PASS if they want to give feedback or make a complaint. PASS can also help you to understand your rights and responsibilities as a patient, help you access your medical records or support you if you are attending a meeting with your local NHS healthcare provider. They can also help you make telephone calls or write letters to the NHS. The NHS can also benefit from PASS in many ways. PASS gives help to people who want to give feedback and the NHS can benefit from this. Shona Welton, head of patient affairs at NHS Lanarkshire, said: “We want people to be able to feel they know how to make a complaint and people may benefit from support from an independent organisation to help them do that. “This is positive for the NHS as all feedback is important in helping us to identify how to improve our services.” Share your car journeys and save YOU can save thousands of pounds each year by sharing your car journey to work. And finding other people in NHS Lanarkshire to share with couldn’t be easier with the Liftshare website. The Liftshare website has a dedicated site for NHS Lanarkshire employees and matches people who drive the same journey to work. You don’t have to share every day, but by sharing your journey to work with other colleagues you can halve or even quarter your costs, depending on how many people you share your car with. For example, if you live in East Kilbride and drive to work in Lanark every day and shared your car with one person, you would save £1600 every year. If you took another person, this would increase to £2135. Take another person and you could potentially be saving £2400! q For more informtaion, visit www.westscotnhs carshare.com NOVEMBER/DECEMBER 2012 LOCAL/DISTRICT/PARTNERSHIP MORE CHOICE We’re reshaping care for older people so it better suits their needs CARE for older people is changing across Scotland as part of the Reshaping Care for Older Programme (RCOP). The aim of the programme is to improve independence for older people, providing more care at home or in homely settings and preventing lengthy, unnecessary stays in hospital. Older people tell us that, wherever possible, they would prefer to remain in their own homes with support if they are unable to look after themselves. Staying at home with the right support lets people enjoy longer, healthier, more independent and happier lives. When the time comes, most people also wish to die at home or in a homely setting. The RCOP programme brings together local councils, NHS Lanarkshire and the voluntary and independent sectors – together with representatives of the public and older people – to plan how services can be improved. RCOP will look at a range of issues including: q preventing older people going into hospital if they don’t need to q helping people get out of hospital and back into their own homes as quickly as possible q improving the level of care and support available for older people in their own homes q developing better community services such as social groups q increasing the information and support available for carers. Jack Ferguson is chair of South Lanarkshire’s Public Partnership Forum and also a member of Seniors Together. He has been involved in the work that is being done to improve services. He said: “This is such an important project which will make a huge difference to the lives of older people. “This isn’t about taking services away – this is about us making sure that older people can choose the care they receive and that it reflects their own needs and wishes. “Nobody wants to be stuck in hospital because they need some handrails fitted at home or they need help cooking for a few weeks until they are better. “And nobody wants to be stuck in their house because they don’t know anyone to take them out for lunch or to the shops. “Reshaping care is about improving these services so they fit together better to help older people help themselves.” local community capacity.” Four key themes have already been identified: the need for more volunteers, community transport, befriending and digital inclusion. They have emerged from direct engagement with community groups through local consultation events. This work is being co-ordinated across Lanarkshire by VANL, with each locality being led by a local voluntary sector organisation: q CACE for North Locality q Glenboig Neighbourhood House for Coatbridge q Getting Better Together Healthy New faces THREE new Locality Development Officers have been employed by Voluntary Action South Lanarkshire. Teeda Boyd East Kilbride & Strathaven Teeda took on this role after working as a Dementia Adviser for Alzheimer Scotland. Prior to this, she spent seven years working as a Community Learning Worker with South Lanarkshire Council and she has more than 20 years’ nursing experience. Teeda said: “My role helps to highlight the organisations currently providing support to older people and will help to build on the good examples already out there.” q Teeda can be contacted at Voluntary Action South Lanarkshire, 115 Montrose Crescent Hamilton ML3 6LQ. Call her on 01698 300396 or 07834 336590, or email [email protected] Angela Lavery Clydesdale Angela took on the job having held a similar role working with voluntary sector providers of children’s services in South Lanarkshire. She also has experience in local-led community planning. Angela said: “I cover the rural area, which is where I live. The area has particular issues regarding transport and accessibility and that is a massive area of development for older people and carers.” q Angela can be contacted at Voluntary Action South Lanarkshire (see above). Call her on 01698 300390 or 07764 896339, or email [email protected] Service mapping identifies areas of greatest need NEW opportunities to support older people within their own communities are emerging in North Lanarkshire. The Locality Partnership Development Programme, which started in April 2012, has begun mapping out the greatest areas of need. Kenny Moffat, chief executive officer of Voluntary Action North Lanarkshire, said: “The aim is to map out what services are already in our localities, see what the gaps are, and identify how we can address these by increasing thePulse 13 Living Centre for Wishaw q North Lanarkshire Carers Together for Motherwell q Voice of Experience Forum for Airdrie q Orbitson Neighbourhood Centre for Bellshill. Local consortiums – including representatives from NHS Lanarkshire, social work and community learning and development – are being set up in each locality. The consortiums are now using the information from the engagement and mapping work to develop bids for new voluntary sector services and projects to support older people. Kenny said: “By investing in engagement through the development programme we are able to ensure we are developing the right services that will make a real difference to older people in North Lanarkshire.” q For more about the Locality Partnership Development Programme in your area, contact the relevant voluntary organisation or contact Kenny on 01236 748011. Brian Duffy Rutherglen & Cambuslang Before taking up this role, Brian was a fundraiser for St Andrews Hospice. He also worked for six years with Scottish Business in the Community building capacity. Brian said: “I would like to take the community’s views and help them to decide what services are needed the most. ” q Brian can be contacted at Voluntary Action South Lanarkshire (see above). Call him on 01698 300390 or 07921 995056, or email [email protected] 14 thePulse LOCAL/DISTRICT/PARTNERSHIP NOVEMBER/DECEMBER 2012 A new umbrella programme aims to improve the health of mothers and babies The best start A series of initiatives are being rolled out across Lanarkshire… EVERY child deserves the Best Possible Start in life and support to reach their full potential. Best Possible Start is the overarching programme for early years intervention services which will be implemented in Lanarkshire over the coming months. It is a joint collaborative programme by NHS Lanarkshire and University of West of Scotland to implement a suite of policy documents aimed at improving maternal, infant and child health outcomes in the early years to ensure Lanarkshire’s children have the best start in life. Evidence demonstrates that social and emotional wellbeing is the f o unda t i on o f yo u n g children’s healthy development. Children living in disadvantaged circumstances are more likely to experience social, emotional and behavioural difficulties, and as a result, poor health, education and employment outcomes. Lottery funds help us take more First Steps The suite of policy documents focuses on the importance of well co-ordinated early years services, which include universal service provision by midwives and public health nurses, additional support to vulnerable families and early nursery education and childcare to ensure the right support to families and children. Sandra MacInnes, programme manager, Best Possible Start, said: “A series of effective evidencebased interventions designed to identify vulnerable children and provide additional support to the family already exist. “We aim to complement universal service provision by our midwives and public health nurses with further programmes, particularly the Family Nurse Partnership and through specifically targeted additional support services such as First Steps’.’ VULNERABLE first-time mothers are to benefit from lottery funding which will help them prepare for the arrival of their child. NHS Lanarkshire’s First Steps programme has received £500,071, which has been used to employ and train more First Steps workers. The funding has increased the number of workers from seven to 14 and has allowed the service to be extended to areas of South Lanarkshire which are not currently supported by the programme. Shirley Mitchell, First Steps Programme Manager, said: “The First Steps programme is for vulnerable families, but vulnerable in its broadest sense. Being a first-time mum can make you vulnerable. “Some mothers we work with are young 14-year-old girls; some have learning difficulties or are socially isolated. Others can be vulnerable due to their housing situation. We have worked with nearly 450 families and each one is different. “We try to work with families and prevent them getting to the stage where compulsory intervention is required. The funding from the Big Lottery Fund will enable us to help more of these families.” Women are referred to the service by their midwife, who lets the First Steps worker know the kind of assistance they believe will help the client. First Steps workers help a maximum of 20 families, so they can spend quality time with each family. Shirley said: “A First Steps worker builds up a relationship with the family. They look at the positive things in their life that can be built on.” HAPPY FAMILY: Kayleigh says the First Steps programme has helped her to be a good mum to her daughter, Cassie Pioneering support for young first-time mums A PIONEERING programme which provides support to vulnerable first-time young mothers is to be introduced to Lanarkshire. The Family Nurse Partnership (FNP) programme aims to give children a healthier start in life. Geraldine Queen, associate nurse director – public health nursing and FNP lead said: “Through FNP, specially trained nurses visit teenage mothers to encourage and support them to adopt healthier lifestyles, provide good care for their babies and plan their futures.” Family nurses visit expectant mums every one or two weeks during pregnancy and throughout the first two years of their baby’s life, offering guidance and supporting mothers to make positive choices on areas such as child development, preventative health measures, parenting skills, breastfeeding, better diet information and on education and employment. Sandra MacInnes, who will oversee the implementation of FNP in her role as Best Possible Start Programme Manager, said: “The programme’s main aims are to improve maternal health and pregnancy outcomes, child health and development, and family economic self-sufficiency. The programme was developed in the US. Children in families assisted by the programme are more likely to perform well at school, less likely to get involved in youth crime, enjoy better health, and are less likely to suffer abuse or neglect. Mothers are less likely to have subsequent unplanned pregnancies, typically wait longer between pregnancies than mothers without such support, and are more likely to find paid employment. ‘Anne has made being a mum a lot easier’ KAYLEIGH Mckenna discovered that she was pregnant at 17 and was referred to the First Steps programme by her midwife after her first scan. The Cambuslang teenager was introduced to First Steps worker Anne Watson, who helped prepare her for the birth of her child. Kayleigh now lives in a flat with her ten-month-old daughter Cassie and her partner, Jordan. Kayleigh said: “When we first met Anne, my partner asked her lots of questions about the programme. But Anne was really patient with us and answered everything. “I was addicted to food when I was pregnant and I had a craving for cakes. Anne would come round and make smoothies and show me other healthy alternatives. She also encouraged me to exercise by taking me swimming.” Anne talked to Kayleigh about the benefits of a balanced healthy diet, helped her bond with her bump and taught her about the risks of passive smoking. Kayleigh said: “Anne introduced me to breastfeeding, which is something I wouldn’t have tried. And, with her encouragement, I stopped smoking while I was pregnant.” After her daughter was born, Anne taught Kayleigh how to wean Cassie on to solid foods: “After Cassie was born, Anne helped me to cook lots of fruit and vegetables and told me what meals I could freeze. She taught me how to make pasta meals for babies, which Cassie loved. “She taught me what foods Cassie could be introduced to and at what times.” Ann is working with Kayleigh to teach her the benefits of stimulating toys for Cassie. She is helping her to make a ‘Treasure Chest’ with different textured objects, such as paintbrushes and shells, for her to play with. As their time together is coming to an end, Kayleigh is full of gratitude for the woman who helped her in the first months of motherhood. “I love being a mum,” she said. “Anne has made it a lot easier.” NOVEMBER/DECEMBER 2012 FUND RAISING thePulse 15 Media Watch EXTRA MILE Grateful dad Brian O’Hara took up running and did a half marathon to raise funds for Paediatric Rheumatology KILSYTH man Brian O’Hara raced to Wishaw General Hospital to hand over a cheque for £500. The funds were raised from sponsorship he received from colleagues after completing the Great Glasgow Run. Brian, who donated the money to the Paediatric Rheumatology Team, said: “I wanted to thank the staff who helped my son Josh so much over the past year. “The care and treatment they have given Josh has been nothing short tremendous. They are always prepared to go the extra mile, so I decided to run 13 miles in support of them. “My work mates at Link Logistics gave me the biggest backing by sponsoring me and I’m very grateful for their support.” Brian completed the gruelling half-marathon challenge to support kids like his son Josh who lives with juvenile idiopathic arthritis (JIA). Ten-year-old Josh was diagnosed with the condition last year. Katrina Bonner, paediatric rheumatology nurse specialist, said: “JIA is a condition that causes pain and swelling in the Thanks Evy! Close shave for cancer A MAN fighting lung cancer has roped in 17 of his friends to join in him shaving their heads to raise money for the lung oncology department at Hairmyres Hospital. Sam Wood from Hamilton (pictured right) helped raise £1100 for the unit after finding out he had lung cancer 12 weeks earlier. Lung cancer is the second most common cancer in the UK, with more than 38,000 people diagnosed each year. Sam said: “I had not been to the doctor for 25 years until I started to feel unwell. I was shocked when I was told it was cancer. “I am currently undergoing chemotherapy and decided that I wanted to give something back.” The group was sponsored by friends, family and local businesses, who all dug deep for the cause. joints. It is a form of arthritis that affects children under 16. “With treatment and regular health checks, most children with JIA are able to live a normal, active life. “It was a fantastic achievement by Brian and I would like to thank him on behalf of the team. His efforts have been a real inspiration for Josh.” Josh said: “I am so proud of my dad. First he stops smoking and then he starts running. And because of Dr Lees, Katrina and Laura, I can run about just like my dad.” John McPhelim, Lead Lung Cancer Nurse for NHS Lanarkshire, said: “I would like to thank Mr Wood for fundraising for the lung oncology unit. “The money he has raised will go towards nurse education and new equipment for patients.” The symptoms of lung cancer may include a continuing cough, a chest infection that doesn’t get better, increasing breathlessness and wheezing and excessive tiredness. If you have any of these symptoms, it’s important to have them checked by your GP. All of these symptoms may also be caused by illnesses other than cancer. THE Dalziel Unit Day Hospice has been presented with a cheque for £2720. Evy Martin (pictured below), who worked for Serco at Wishaw General Hospital, raises funds for numerous charities. The latest is Friends of Dalziel, a registered charity that raises funds for the benefit of the cancer patients in the unit. Evy’s husband visits the unit most Fridays to spend some time with other people who share the symptoms of multiple sclerosis. The funds were raised through coffee mornings, sponsored walks and bingo nights. Prizes were donated by Serco. The money raised will be used by the centre to help make visits for patients more enjoyable and comfortable. Award given for Just in Case bo xes Rose is star on buses Carluke and Lanark Gazette Evening Times Tasty new menu gets thumbs up Mot herwell Times e The Hamilton Advertiser reported that community nurses from NHS Lanarkshire had received an award for the ‘Just in Case’ boxes scheme. The boxes contain an agreed set of medicines that are often needed to manage symptoms at the end of someone’s life. e Lanarkshire tot Rose Kelly is featuring on posters on Lanarkshire buses to raise awareness of the benefits of breastfeeding as part of Lanarkshire Breastfeeding Initiative and an NHS Lanarkshire campaign. The story was reported in the Hamilton Advertiser and the East Kilbride News. e The Airdrie and Coatbridge Advertiser reported that a road show to make women aware of different signs and symptoms of breast cancer was touring Lanarkshire as part of the Scottish Government’s £30 million Detect Cancer Early programme to improve cancer survival rates in Scotland. e The East Kilbride News reported that NHS Lanarkshire’s First Steps Programme had received lottery funding of £500,071. The funding will help the programme to be rolled out to more families to help vulnerable first time mothers and families in financial hardship. e TheWishaw Press and the Hamilton Advertiser reported on the launch of the ‘Remember well’ football memories programme at Fir Park Stadium, which aims to use strong football heritage to improve the lives of people with dementia in North Lanarkshire. e The Wishaw Press reported that students starting Motherwell College were being given advice on alcohol and sexual awareness at freshers’ week when Strathclyde Police and NHS Lanarkshire attended to promote the Play Safe, Home Safe message to hundreds of teens starting courses. SHARE YOUR STORIES q Has a patient or visitor gone out of their way to praise you? q Is there a new service in your department you are proud of? Contact the communications department on 01698 858108 and help us share the good news stories told about NHS Lanarkshire every day. 16 thePulse PEOPLE NOVEMBER/DECEMBER 2012 When it comes to unlocking the secret to a good life… Stuart has the Code AFTER a busy day at work, Stuart Mackay could usually be found at his computer, completing an online course in life coaching. But the Medical Laboratory Assistant at Monklands Hospital has now taken this a step further and has written a book of ‘life tips’ to help people reach their life goals. Life coaching helps people identify and achieve their personal goals, drawing inspiration from sociology, psychology, positive adult development and career counseling. Stuart said: “Life coaching is a positive experience as it focuses on the positive side of life. It doesn’t dwell on the past, it focuses on the future. “One part of life coaching is breaking down large challenges into smaller ones. “For example, if someone wants to do a marathon, they should break this down into smaller goals. They can start walking first and then build this up.” His book, The Wisdom Codes, features 50 general life tips aimed at helping readers with life’s challenges. Stuart added: “I spent two months writing the book, which was really enjoyable. However, it took a further five months to edit it. My wife edited the book for me.” Stuart’s top five life tips featured in the book are: q Momentum – If you have a large goal that seems daunting, break it down into easier and smaller challenges. q Attend one ‘mad’ event a year that will push you out of your comfort zone e.g. go to a music festival. q Relationships – If something has been a problem long-term, understand that it’s ok to have endings. Don’t allow yourself to feel trapped. q Career – talk to your boss about any problems that you have or about any development opportunities. q Have interests and hobbies outside your commitments. Have something positive that is just for you. q The Wisdom Codes can be bought from blurb.co.uk and costs £4.95. Now that’s what we call a challenge! WHEN Brian McMillan went to Barcelona, he lost toe nails, suffered from blood blisters and friction marks and experienced bad sunburn. And if that wasn’t enough, it took five days to regain feeling in his legs. He also completed the Challenge Barcelona Triathlon. Brian completed the triathlon in 11 hours, 32 minutes and 46 seconds – though he was concerned that he wouldn’t be able to take part at all. Brian said: “I didn’t get any sleep the night before because there was really bad rain. It was the end of hurricane Nadine and we didn’t know whether the event would go ahead. I was really worried about the conditions, but thankfully the weather calmed down.” Brian completed the 3.8km swim in one hour, 11 minutes: “Half way through my swim I heard someone shout out. I thought they had cramp, so I just kept swimming. Then I heard the shout again. There was a man who had been knocked unconscious with an elbow. I knew it could have easily have been me, so I swam back to help him.” He completed the 180km cycle in five hours, 38 minutes: “It was really windy and hot, so I had sunburn on my shoulders. You could hear the professionals come up behind and fly past you.” The 42.3km run was completed in four hours and 35 minutes. Brian said: “The running takes place in four laps. All the Spaniards came out to see us and were cheering us on. “When I could hear the music at the finishing line I started to spring, which really got the crowd going as most people were hobbling at this point. I ran past everyone.” While most athletes would have collapsed with tiredness, Brian crossed the finishing line and dropped to his knee to propose to his girlfriend. Brain said: “She was delighted and said yes. However, I couldn’t get back up – her dad had to help me!” Brain has raised £3150 for Lukemia and Lymphoma Research. q If you would like to make a donation, you can visit. www. justgiving.com/ brian-mcmillanironman Farewell Mary, we’ll miss you COLLEAGUES have bid a fond farewell to Mary Renicks, who retired after more than 30 years’ service in NHS Lanarkshire. Mary started her career in 1978 and worked in many different areas across NHS Lanarkshire before joining the Glenaffric Day Unit at Coathill Hospital. Mary lives in Coatbridge with her husband Stevie. She has one son, a daughter-in-law and two beautiful grandchildren. Now that Mary is retiring, she is looking forward to visiting her brother and sister-in-law in Puerto Rico. Anne McWilliams, Day Hospital Manager, said: “Mary will be sadly missed by all the staff and patients. Her warm smile and caring manner was always welcoming to everyone at the Day Unit. Mary’s wealth of experience and local knowledge was invaluable to the team. We all wish her a long, healthy and happy retirement.” NOVEMBER/DECEMBER 2012 STAFF BENEFITS DINE IN STYLE Win a meal at Kama Sutra restaurant KAMA Sutra is a growing family chain of Indian restaurants based in Glasgow, Stirling and Edinburgh specialising in aut he nt i c re g i o n al cu i s i n es of India. Kama Sutra literally means aphorisms of love, the science of love and pleasure. Aromatic foods, seductive music, sensuous aromas and sultry surroundings all come within the kama sphere. The chain has all of these ingredients in their restaurants. Kama Sutra is offering three fantastic prizes: a meal for two worth £40, one at each restaurant. Kama Sutra Glasgow is centrally based on Sauchiehall Street. Kama Sutra’s Edinburgh restaurant is based in the heart of the city centre on Lothian Road. The newest member of the Kama Sutra Restaurants family is now open in Upper Craigs, Stirling. This page is brought to you by NHS STAFF BENEFITS thePulse 17 Don’t miss the Megadeal! VISIT www.nhsstaffbenefits.co.uk and register for FREE to have full access to all the fantastic offers available in your area. The Christmas 2012 offers have been launched – so, if you are arranging this year’s festivities, have a look at some of the great deals available for group bookings. On the home page, you will find the Monthly Megadeal link. Click here for some extra special offers available for a limited time only. Make sure you don’t miss out – check the Monthly Megadeal now. q For information on the Staff Lottery, Mortgage and Financial Advice, online loyalty shopping and, of course, all the fantastic local discounts available throughout Central Scotland, visit www.nhsstaffbenefits.co.uk Well done! To enter the competition to win a meal, just answer the following simple question: Where are the three Kama Sutra restaurants located? ? Please send your competition answers – including your name, location and a contact phone number – to Alison McCutcheon, based in Communications, NHS Lanarkshire Headquarters, Kirklands, Fallside Road, Bothwell G71 8BB. Or email alison.mccutcheon@ lankarkshire.scot.nhs.uk with ‘Kama Sutra Competition’ in the subject line. The deadline for competition entries is 22 November 2012. q For more information about Kama Sutra restaurants, including special offers or to use the online booking service, visit www.kamasutrarestaurants.com CONGRATULATIONS to our winner from the last issue. Lorraine Ferguson won an overnight bed and breakfast stay at the Macdonald Holyrood House Hotel and a £100 Macdonald gift voucher. Lorraine, who is the Patient Affairs Manager for primary care, correctly answered that the Macdonald Holyrood Hotel is located in Edinburgh. From mortgages to wills, we can help Pulse Sudoku DID you know that there is a range of financial services available as part of the NHS Staff Benefits programme? Enter digits from 1 to 9 into the blank spaces. Every row must contain one of each digit. So must every column, and every 3x3 square. Get the solution on FirstPort. The Mortgage Advice Clinic The Mortgage Advice Clinic is authorised and regulated by the Financial Services Authority and is not restricted to any one company – that means it can search the market for the most suitable product for your needs, whether you are a first-time buyer, moving home or simply looking for a new mortgage deal. Have you ever considered what it would mean to you and your family if you no longer had an income to support your everyday living needs? The advisers at The Mortgage Advice Clinic have a wealth of experience providing advice to NHS staff and a great deal of knowledge regarding the benefits already available to NHS employees. They can to guide you through the relevant products that can provide you and your family with financial security, should the unthinkable happen. The Will Writing Clinic Making and updating your will when your life circumstances change can easily slip down on your “to do” list. Need estate agency services? As part of a special promotion for readers of The Pulse, Austin Lafferty is offering four members of staff a fantastic opportunity. The first member of staff to engage Austin Lafferty in Estate Agency Services will be offered the service FREE. The next three staff members to engage Austin Lafferty in Estate NHS Staff Benefits have put together a directory of local solicitors that offer discounts on will writing to NHS staff and family members. To find a local solicitor offering a discount on will writing, go to www.nhsstaffbenefits. co.uk and click on the “Financial Advice” tab, where you will see the link to the Will Writing Clinic. The Debt Management Clinic In order to free yourself from a debt problem, you need expert advice. We have carried out a review of the debt solutions market and are pleased to recommend The Mortgage Advice Clinic for debt consolidation and Win! Agency Services will be offered half price estate agency services. q If you are looking to engage an estate agent in the near future, please contact Anne at NHS Staff Benefits on 0141 314 4016, to find out if you are one of the lucky ones to secure this special promotion. Campbell Dallas Debt Solutions for all other aspects of debt management. Both companies are based in Glasgow, but they can offer advice wherever you are in Scotland. The initial consultation and any recommendations will be free. If you go ahead with a debt solution, there may be some costs, depending on which solution you decide suits you best. Our experts will advise if your preferred option has associated costs and will only proceed if you are happy. q To arrange an appointment for any of the above services at NHS Staff Benefits, contact Donna on 0141 211 5885, or Anne on 0141 314 4016. 18 thePulse AWARDS NOVEMBER/DECEMBER 2012 Dementia café takes top award AN NHS Lanarkshire dementia café has won a national dementia award. The monthly café at Motherwell Football Club won in the ‘Best dementia-friendly community initiative’ category at the recent Scottish Dementia Awards. Three members of NHS Lanarkshire’s Motherwell Community Mental Health Team for Older Adults, pictured below, collected the award. Community nurse Hazel Boyle (below right), said: “Everyone in the team is absolutely delighted that the dementia café has been recognised in this way. “We were always confident it would be a success and that it would be well received by those with dementia and their families. “I’d like to thank our partners who helped us get the café off the ground and all the dedicated BEST PRACTICE: (from left) midwife Julie Guest with son Matthew, midwife Anne Marie Bruce, Theresa McElhone of the Baby-Friendly Initiative, service manager Evelyn Frame and infant feeding development midwife Wendy Drysdale Baby friendly! UNICEF accreditation for Wishaw General maternity services and fabulous staff who make themselves available every month to offer help and advice.” The Dementia Café is for those who are worried about their memory or have a diagnosis of dementia. Among those present to offer help and advice are specialist doctors, memory service nurses, an advocacy worker, and an occupational therapist, as well as representatives from Alzheimer Scotland and Carers Together. NHS Lanarkshire North Community Health Partnership (CHP) executive director, Colin Sloey paid tribute to staff saying: “I’m sure I speak for all the patients and their families who have accessed the service when I extend my thanks and congratulations to the team for this fantastic achievement. “The café was their own idea and the feedback we’ve had from those with dementia, and the families who regularly attend it, has shown it’s been a tremendous innovation. “It’s fitting the café has received this national recognition.” q For more information on the café, contact 01698 269649. WISHAW General Hospital has been awarded for the support it gives to breastfeeding mums. The UNICEF Baby-Friendly Initiative presented the hospital with a prestigious ‘full accreditation’ award after assessing the care it provides to pregnant women and new mothers. The Baby-Friendly Initiative accredits maternity services that adopt internationally recognised standards of best practice in the care of mothers and babies. The award was presented to staff by Theresa McElhone, professional officer for Scotland for the Baby Friendly Initiative, who said: “I am delighted that NHS Lanarkshire has achieved the full Baby-Friendly status. Surveys show us that most mothers want to breastfeed but don’t always get the support they need. Women in Lanarkshire can be confident that their midwives will provide the highest standard of care.” Babies who are breastfed are less likely to suffer many childhood illnesses including gastroenteritis, juvenile diabetes and allergies. Wendy Drysdale, infant feeding development midwife from NHS Lanarkshire, said: “This award recognises NHS Lanarkshire’s commitment to make sure every baby born at Wishaw General has the best nutritional start in life. “Breastfeeding doesn’t only benefit babies, it also benefits mums. It is free, burns up to 500 calories a day and can lower your risk of getting breast and ovarian cancer.” q For more on the Baby Friendly Initiative, visit www.unicef. org.uk/babyfriendly Prize for Just in Case poster NHS Lanarkshire staff have won the top prize for ‘Best Poster Award 2012’ at the Institute of Healthcare Managers Scotland conference. The poster described the successful roll-out of Just in Case boxes across Lanarkshire and how these have improved end-of-life care. The award is the second prize that the palliative care team has won, having recently scooped a prize in the patient-centred category at the NHSScotland event. Just in Case boxes contain an agreed set of medicines that are often needed to manage symptoms at the end of someone’s life. Since the roll-out, a detailed audit has shown that they have prevented Graduates honoured FROM LEFT: Jon Campbell, Rosalie Dunn, Jan Smith, Fiona Young, Helen Alexander, Rhona Campbell 84 hospital admissions and 114 calls to the out-of-hours service. More importantly, they have offered relief of suffering and reassurance to families. Dr Rosalie Dunn, palliative care MCN lead clinician said: “It is vital that people have immediate access to these medicines, and we are delighted to have been able to roll them out across Lanarkshire.” Dr Helen Alexander, MCN manager, said: “While the focus has been on ensuring timely access to essential medicines, we have demonstrated that people’s wishes to stay at home can be met. Avoiding these hospital admissions and calls to out of hours is estimated to save at least £350,000 each year.” Interim head of the South CHP Craig Cunningham said: “Both awards are very well deserved. It’s great news that the team has been recognised.” MORE than 130 members of NHS Lanarkshire staff have been honoured at an award ceremony celebrating their new qualifications. The Nursing, Midwifery and Allied Health Professionals (NMAHP) awards ceremony took place at the University of the West of Scotland’s Hamilton Campus and saw candidates being presented with an NHS Lanarkshire certificate by acting chair Neena Mahal. The candidates also heard how learning and development is making a difference in emergency and older people’s care. NOVEMBER/DECEMBER 2012 TRAINING 16 NEW CHAMPS thePulse 19 LOOK, LISTEN, FEEL: clinical support worker Vivienne McGuigan and hospital emergency care team charge Nurse Paul Lumsden take part in the training Specialist care for dementia patients SIXTEEN members of healthcare staff in Lanarkshire have completed the National Dementia Champions programme and are now helping to support improvements to the standards of care for people with a diagnosis of dementia in acute hospitals across Lanarkshire. NHS Lanarkshire’s ‘Dementia Champions’, who include nursing and occupational therapy staff, Dementia Champions look at the patient as a whole, including carers and relatives have been trained by the University of the West of Scotland and Alzheimer Scotland. The Dementia Champions will play an important role in improving dementia care within the acute hospitals and will help ensure all older people with a diagnosis of dementia receive the right care and support when they are in hospital. Joan James, divisional nurse director for acute care in NHS Lanarkshire, said: “Dementia Champions provide specialist advice to staff on patients who have a diagnosis of dementia or have cognitive impairment. They can provide support in relation to assessment of eating and drinking needs, the patient’s environment and indentifying whether the patient is in pain. “Dementia Champions look at the patient as a whole, including carers and relatives. They know it is important to hear about what the carers can tell them about the patient. This can make the difference to the approach clinical teams take to the care of these vulnerable patients.” Currently, up to one in four general hospital beds in the UK is occupied by people over the age of 65 who have symptoms or a diagnosis of dementia. Each ward that has a champion has a sign outside which identifies to staff, patients and visitors that there is someone in the ward with specialist expertise in dementia. The Dementia Champions programme is supported by the establishment of an Alzheimer Scotland Nurse Specialist across all NHS Boards in Scotland. Together, these roles will support NHS Boards to bring about improvements in the experiences and outcomes of care and treatment for older people with dementia in acute hospital settings. CRASH course takes a ‘hands-on’ approach to diagnosing sepsis AN interactive new course is teaching clinical support workers across NHS Lanarkshire to identify and assess sick patients in acute hospital wards. The CRASH (Clinical support worker Recognition Assessment Support and Help) course was developed by the Hospital Emergency Care Team and employs a “hands-on” approach – using look, listen and feel skills to assess patients. The course is aimed at clinical areas piloting the Scottish Patient Safety Programme’s ‘improving survival from sepsis’ work stream. Martin Carberry, consultant nurse in critical care for NHS Lanarkshire, said: “The course runs over a morning session with short lectures and workshops followed by hands-on, scenario-based learning. “Following completion of the course, support workers are provided with follow-up mentoring from me and the Hospital Emergency Care Team.” Clinical areas that are currently working with the sepsis work stream will be given the opportunity to gain places on the course. Other areas will be able to access the course as the sepsis work progresses through all acute wards and departments. The course will run on a monthly basis until the end of 2013. Training Planner ORGANISATIONAL DEVELOPMENT q Training schedules, nomination forms and more information is available on the Training and Development homepage on FirstPort or at http://firstport/sites/ odandtraining/trainingand development/default.aspx If you have any other enquires, please contact the training co-ordinators: Sue Devine (Law House) 01698 377807 sue.devine@lanarkshire. scot.nhs.uk Lorna Galloway (Wishaw General) 01698 366765 lorna.galloway@ lanarkshire.scot.nhs.uk MEDICAL EDUCATION q For queries, contact training co-ordinators on 01698 855510 or [email protected]. nhs.uk Training co-ordinators will contact new consultants direct regarding the Consultant Induction and Professional Development programme. To book any other senior courses, use the booking system which is available on the MEDED website www.medednhsl.com PRACTICE DEVELOPMENT Contacts: Rita Cloughley 01698 201413 Morag Mulhall 01698 201412 Natalie Snodgrass 01698 201414 For more information, visit www.lanpdc.scot.nhs.uk EDUCATION PROGRAMME q Courses for nurses, midwives and AHPs Courses for all NHS Lanarkshire nurses, midwives, AHPs and their support workers are available. For more information on the different courses and dates available, log on to the PDC website. Visit www.lanpdc.scot.nhs.uk HEALTH & SAFETY q For training schedules and nomination forms, access as follows: Firstport/Staff Support Services/Occ Health SALUS/ Downloads For more information, contact: Sandra Sweeney 01236 707721 or email sandra.sweeney@ lanarkshire.scot.nhs.uk LIBRARIES Contacts: Amanda Minns (Hairmyres) 01355 585488/7 Lisa McLaren (Wishaw General) 01698 366316 Paul Herbert (Monklands) 01236 712005 Carol Hallesy (Law House) 01698 377600/01 Grant Donaghy (Law House) 01698 377602 q Classes are available in: The Knowledge Network RefWorks Ovid Medline Ebsco CINAHL Cochrane Library MOVING & HANDLING or email sandra.sweeney@ lanarkshire.scot.nhs.uk q For training schedules and nomination forms, access as follows: Firstport/Staff Support Services/Occ Health SALUS/ Downloads For more information, contact: Sandra Sweeney 01236 707721 PaMOVa (Prevention and Management of Violence and Aggression) q It is essential for all staff to take care of their personal Contact your local library for dates and availability. safety and be aware of the safety of others. To reduce the risk of being a victim of aggression or violent behaviour, NHS Lanarkshire provides PaMoVA training for all staff. Contact PaMoVA advisors on 01236 707198. 20 thePulse ACHIEVEMENTS NOVEMBER/DECEMBER 2012 GALS GO FOR GOLD Epic road trip sees pair race around the country to visit all of Scotland’s Olympic gold pillar boxes in a single day TWO members of NHS Lanarkshire staff embarked on a road trip with a difference, by driving round the country paying tribute to our top athletes. Eileen McMillan, health improvement practitioner, and Shirley Mitchell, programme manager, undertook a 400-mile round trip to visit all of Scotland’s Olympic gold pillar boxes. The 13-hour trip began at the Olympic rings in Glasgow’s George Square and ended in Peebles – taking in Lossiemouth, Westhill, Aberdeen, Dunblane, Edinburgh and Kirkton Manor on route. In Lossiemouth they paid tribute to Heather Stanning for her gold in rowing. The pair then headed to Westhill, which had two post boxes for Tim Baillie. Eileen and Shirley could not quite believe it when they arrived at the second post box and the man himself was there, looking well groomed and ready for a photo shoot. Shirley said: “Tim was a great sport and was delighted to have his photograph taken with us. He even remarked at how great an effort he thought our attempt was to get round all the post boxes in Scotland in one day. “Tim was attracting lots of attention at his post box, but he made time for everyone – especially the kids! This post box was only painted a few days before they arrived. But we had phoned ahead to the Royal Mail press office to check it was definitely finished.” Next stop in their Challenge Tim was attracting lots of attention at his post box, but he made time for everyone – especially the kids! Anneka-style adventure was Aberdeen to visit Katherine Grainger’s post box, before heading to Dunblane. Shirley said: “We got stuck in a traffic jam on the way to Dunblane. But being true blondes, we sang and danced our way through the jam. “We arrived in Dunblane a couple of hours later to visit Andy Murray’s box at the top of the picturesque Dunblane high street. “We then headed to Edinburgh to visit Chris Hoy’s boxes on both Hanover Street and Hunter Square. But we couldn’t take much time here as we parked up on double yellows!” Next stop was Kirkton Manor, where Eileen and Shirley dressed up as a horse and a jockey to celebrate the success of Scott Brash, before visiting his second post box on Peebles high street. They made the Tontine Hotel bar their finishing line. In brief… Julie’s 50-day mission for Alfie JULIE Paterson is halfway through the challenge of her life. The Associate Public Health Nurse at Airdrie Community Health Centre has set herself the mission of completing a 5k, every day, for 50 days. Her outstanding efforts are helping her raise money for the Alfie Sharpe Appeal. Five-year-old Alife Sharpe has stage four neuroblastoma and has had little response to more than 12 rounds of chemotherapy. Julie said: “Alfie has a brain tumour and has exhausted all the treatment options available in this country. Alfie may have to travel to Germany to receive treatment. “The therapy Alfie requires is likely to cost in excess of £80,000. There are lots of people now trying their best to raise money.” Julie is now walking, running or cycling 5k every day, including through torrential wind and rain. Julie said: “I am usually quite active. Every Saturday morning I take part in the 5k parkrun in Strathclyde Park. I am also a member of jogscotland, so I run a couple of times a week. “My challenge has started a health kick for my husband and I. He has started doing the 5ks with me and has lost over three stone.” Julie is an ice hockey fan and her favourite team, the Braehead Clan, has donated a signed shirt to be auctioned in aid of the appeal. q To sponsor Julie, visit www.justgiving.com/ JuliePaterson2012 River challenge raises raft of funds OLYMPIAN HONOUR: (from left) Eileen McMillan, Tim Baillie and Shirley Mitchell FIVE Blantyre district nurses took to the water to raise money for Sense Scotland. Christie Smith, Carole Cowan, Louise Drury, Anne Mckechnie, Gillian McGlone and Joanne Mcgregor raised £1037 after coming second in a white water rafting challenge on the River Tummel. Joanne, a District Nurse, said: “We often visit patients within the Blantyre Sense Scotland respite home, and we appreciate the essential work the charity does. The service users love visiting and this allows their families to have much-needed respite.”