Autumn

Autumn 2013
AgustaWestland at Helitech 2013
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gustaWestland has participated in the largest helicopter trade exhibition in Europe for the first time, showcasing at
Helitech 2013 a number of products from its comprehensive range of state-of-the-art commercial helicopters.
Held in London this year, the main focus at Helitech 2013 for AgustaWestland was its Family of new generation helicopters.
The Family concept, developed by AgustaWestland, continues to grow interest and acceptance within the global market.
Prime large fleet operators as well as various additional customers intend to benefit from the unparalleled advantages
stemming from commonalities in design, certification and safety standards, mission capabilities as well as support and
training approach allowing outstanding flexibility and cost-effectiveness.
Another key message delivered during this exhibition is our attention to our customers, with a specific area dedicated to
Customer Support and Training where the comprehensive range of support and training solutions offered by the company
further underlines AgustaWestland’s commitment to offer tailored solutions to meet the largest variety of customer
expectations and requirements.
With the aim of implementing AgustaWestland’s “Think Customer” approach, CS&T are planning an increased presence to
the major exhibitions with a dedicated area within the AgustaWestland area, to be close to our customers where they have
their operations.
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SERVICE CENTRE NETWORK
The AgustaWestland worldwide Service Centre network aims to support the AW helicopter fleet by providing the appropriate
maintenance and spare parts. The authorised Service Centres are also trained to respond to customers’ commercial requests
in order to support helicopter sales.
In 2013 AgustaWestland announced the opening of two new AgustaWestland Service Centres: HELI AIR SERVICE in Bulgaria
and UT AIR in Russia.
Heli Air Service is the first AgustaWestland Service Centre in Bulgaria and its modern facility is located at Sofia Airport –
North. An official opening ceremony was held on June 4th, 2013.
Heli Air Services will provide maintenance and support services for AgustaWestland commercial customers, carrying out
the support activities to the AW109 Series. UTair, based at Plekhanovo Airport in Tyumen region, is acting as an authorized
Service Center since September 2013, providing a comprehensive range of support and maintenance services. It will also
carry an extensive spare parts inventory for AW139 twin engine helicopters in Russia. The opening of these two new Service
Centres complements AgustaWestland’s strategy to provide
customers with a greater range of services close to their
operating locations and to reinforce the company’s presence
worldwide. Currently AgustaWestland has 77 Service Centres
and 5 Blade Repair Centres around the world. The worldwide
coverage includes Service Centres in Europe (34) and America
(26), India & Far East (11), Middle East (5), Africa (3) and
Oceania (3).
Since 2009 approximately 20 new authorized Service Centers
have been added to AgustaWestland network with the aim of
Service Centre Network Management Team
continuing the expansion in order to allow a more capillary
From left : Luciano Stoppa-Daniela Tosi-Simona Rizzotto-Maurizio Casati
support to our Customers.
What’s new within AgustaWestland Training
AW189 Training Solution in place
AgustaWestland is pleased to announce the qualification of a new AW189 Flight Training Device (FTD) at the A. Marchetti
Training Academy in Sesto Calende, Italy. The device has been qualified by an EASA/ENAC joint team to FTD Level 2 as per
CS-FSTD(H) and is installed in the new simulation building. This building will further expand the Training Academy capabilities
including up to nine Full Flight Simulators (FFS) and five Flight Training Devices (FTD) as well as Virtual Interactive Procedure
Trainers (VIPT) ().
The FTD has been produced by AgustaWestland and is operated by Rotorsim, a joint venture between CAE and AgustaWestland. The FTD is being introduced to support training to its rapidly expanding number of AW189 operators.
The AW189 FTD features the AgustaWestland developed flight dynamic model, avionics and aircraft software modeling, combined with CAE core simulation technologies. The FTD features a high performance visual system with a 12 foot dome display
system delivering a 150 degree by 60 degree field-of-view. The FTD will soon provide effective training for pilots in the use of
automated flight data, systems integration and other procedures including situational awareness and decision making under
normal, abnormal and emergency conditions. This device will therefore allow for credits for IFR Training and for the majority
of malfunctions and emergency scenarios.
This achievement marks a significant milestone in the deployment of a wide range of training solutions for the AW 189.
The Training Solution is complemented by a full scale Maintenance Training Simulator (MTS) and VIPT which are already
available as part of the AW 189 Training curriculum in Italy.
The FTD will be followed by a Level D FFS at the beginning of 2014 in Italy in an offshore configuration and an additional Level
D FFS configured for Search and Rescue (SAR) in Aberdeen in 2015.
The Training Solution is completed by a full scale Maintenance Training Simulator and Virtual Interactive Procedure Trainer.
Both already available as part of the AW 189 Training Curriculum in Italy.
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4TH AGUSTAWESTLAND HUMS CONFERENCE
The 4th AgustaWestland HUMS Conference was held on
October 17-18 at AgustaWestland’s premises in Vergiate,
Italy, hosted by the HUMS Support Group in Product Support
Engineering.
More than 60 participants from all over the world attended the
Conference to share in-service experience on Vibration Health
Monitoring (VHM) analysis of the AW139 fleet.
The programme of the two-day conference developed as
follows:
- the first day was dedicated to the AW139 system, support
initiatives and the future of helicopter design and was targeted
to maximize operational safety and minimize unscheduled
maintenance costs.
- the second day was dedicated to the new AgustaWestland
Family HUMS design, which has been developed for theAW189
and the AW169 as a system fully integrated into the avionic
suite of the helicopter.
“It has been a great success” said Moreno Saporiti,
responsible for the HUMS Support team at AgustaWestland
Product Support Engineering.
th
AgustaW estland
HUMS conference
”This proves how the HUMS is becoming more and more important in helicopter operations as one of the key
safety initiatives promoted by the Oil companies. The offshore market has a focus on the HUMS and on the system
put in place by helicopter manufacturers to support the Operators to maximise safety; we work with the HUMS
Operators on a daily basis analyzing and interpreting data, it is really a driving example of teamwork.”
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Currently, AgustaWestland has more than 350 AW139 helicopters flying worldwide with more than 400,000 flight
hours recorded by HUMS. A large majority of the aircraft are flying for offshore and inshore passenger transport
(66%) and, thanks to its multirole capability, Operators are installing HUMS also on law enforcement helicopters
(12%), for SAR/EMS operations (15%) and for VIP transport (7%).
After the success of the 4th HUMS Conference AgustaWestland plans to continue with a yearly schedule, and to
involve the AgustaWestland Family products in the coming years.
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Latest Approvals: Training Academy
“A. Marchetti” transition to EASA ATO Approval
The transition to EASA regulation introduced by the regulation EU 216/2008 has brought new Implementing Rules for
Aircrew, covering pilot training and checking, medical, initial training for cabin crew and requirements for authorities
and organisations since 8 April 2012.
The implementing rule known as Part FCL defines the new standards for all Flight Crew Licensing requirements and
as of 8 April 2013 it has been fully implemented in all Member States.
AgustaWestland Training Academy “A. Marchetti” has successfully completed the changes required to maintain its
approval as a Pilot Training Organization under the new Approved Training Organization (ATO) definition .
Stefano Biagini (left) - Head of AgustaWestland Training Operations
Benedetto Marasà-Deputy General Manager ENAC
GrandNew Simulator Training Services Go Live in Switzerland
A comprehensive range of training services dedicated to the AgustaWestland GrandNew light twin helicopter model
is available for global customers and supplied by AgustaWestland at the Swiss Aviation Training facility located in
Zurich, Switzerland.
These training services are provided through a cooperation agreement with Swiss Aviation Training (SAT) for the
supply of synthetic training services through the use of Swiss Helicopter Emergency Medical Services (HEMS)
provider REGA’s Full Flight Simulator (FFS).
The GrandNew Full Flight Simulator/Flight Training Device (FFS) was designed and produced by AgustaWestland
in Sesto Calende, Italy and certified by the Swiss National Aviation Authority (SFOCA). The FFS delivered to HEMS
operator REGA started operations in the Spring of 2013. This advanced training device meets both Rega’s training
requirements for its new fleet of Da Vinci and its GrandNew light twin helicopters. AgustaWestland provides technical
support and assistance to maintain the simulator.
The dual certified Level 3 Flight Training Device / Level B FFS features a GrandNew light twin helicopter with IFR
cockpit to offer VFR/IFR single and dual pilot flight and mission specific training. The FFS helps familiarise pilots
with the latest technology in the GrandNew cockpit, which features Flight-Logic Synthetic Vision EFIS (Electronic
Flight Instrument System) with a FMS (Flight Management System), HTAWS (Helicopter Terrain Awareness Warning
System), HITS (Highway In The Sky) and embedded flight recording functions.
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Latest addition to the Maintenance Simulators
Maintenance Training Simulators (MTS) offer practical, safe and efficient alternative to the real aircraft for mechanical
and avionics technicians and embody features to enhance learning.
AW119, AW109, GrandNew and AW189 Maintenance Training Simulators have been recently added to enhance the
range of Engineers practical courses.
The AW Training Maintenance Simulators family is provided for the full range of products; AW139 in Italy and USA,
AW109E and AW109SP in Italy, AW119Ke in Italy and USA, AW189 in Italy.
Practical maintenance activities are performed in accordance with EASA standards. The MTS will support all normal,
and degraded, modes of operation for the installed systems to teach the required level of competence and support
the Type endorsement on the Engineers licenses upon successful course completion.
AW Philadelphia Corporation Training Academy enhancements
The lessons learned from the development of the AgustaWestland Training Academy “A. Marchetti” are being applied to
enhance the training facilities and courseware at AW Philadelphia.
AW Philadelphia Training Academy has started upgrading the training classrooms to embody state of the art technology as
well as renewing the reception area to welcome our customers & students.
Recent certification of the AW119Kx has created a demand for the AW Philadelphia Training Academy to support aircraft
production deliveries and meet this increased customer interest. In addition, AW Philadelphia Training Academy is working
with partners to develop new state of the art courseware to ensure AW’s ability to “feed” students utilising modern, effective
training aids .
A new Virtual Interactive Procedural Trainer (VIPT) has been installed in order to support the increasing demand for
the AW109SP and an AW119 maintenance simulator has been introduced to further broaden the students’ classroom
experience by adding hands-on training. The introduction of the AW169 by AW Philadelphia Corporation starting in 2014 will
require introduction of a full spectrum of training media; new courses, new instructors and new material.
The training manuals and procedures are continuously updated to meet Authority requirements.
To support all these enhancements and growth, the quantity of instructors has increased significantly. New Avionic
instructors will transition from the production/flight line to the Training Academy as the best training is to share with
students the skills and knowledge of personnel who actually built the helicopter.
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Additional Engineers courses
AW Training has developed a variety of courses to enhance Engineers skills and operational effectiveness, including;
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Structural Repair Courses;
Main Rotor and Tail Rotor Blade Repair Courses;
Health and Usage Monitoring System Courses;
Floats and Rafts Inspection Courses;
Component Repair and Overhaul Courses;
Optional Equipment Training Courses.
Customer Training News:
2014 Course Calendars for Training Academy “A. Marchetti”, Italy available on line:
http://www.agustawestland.com/content/course-calendar-italy
AgustaWestland Training Academy “A. Marchetti” obtains Part 147 Certification from the Chinese Aviation Authority
of China (CAAC)
For further information and to schedule your next training event at the AgustaWestland Philadelphia Training Academy,
please contact your Training Customer Care Manager or e-mail [email protected]
All qualification and approval certificates held by the AgustaWestland Training Academy “A. Marchetti” are available
on the website for download:
http://www.agustawestland.com/content/awta-certifications
AW109LUH, N and Power Simulator Schedule available on line:
http://www.agustawestland.com/content/simulator-training-slots-availability-italy
To schedule 2014 courses and talk about your recurrent options and fees, please contact Training Customer Care
Manager or e-mail [email protected]
The AW139 Level D Full Flight Simulator in Kuala Lumpur, Malaysia operated by PWN Excellence, an AgustaWestland
Synthetic Authorised Training Centre, has reached more than 750 Flight Hours in the first three months of operation.
To schedule your training in Kuala Lumpur, please contact Training Customer Care Manager or e-mail
[email protected]
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Customer Focus
LIFEFLIGHT
LifeFlight of Maine was established in 1998 and specializes in emergency medical helicopter transport services
for critically injured and ill patients, while providing the highest quality care in tune with rigorous safety standards.
LifeFlight is an independent nonprofit service operated by Eastern Maine Healthcare Systems and Central Maine
Healthcare Corporation.
After selection of two AW109 Power helicopters, LifeFlight of Maine worked with AgustaWestland Philadelphia
(AWPC) to develop and design the Emergency Medical Services (EMS) interior configuration. The AW109 Power
cabin layout with the EMS interior provides for full body access to the patient, with the additional capacity to carry
up to three medical attendants and specialized medical equipment including transport isolettes and intra-aortic
balloon pumps. This AW109 Power EMS configuration is the successful result of a collaborative effort that delivers
performance fully aligned to LifeFlight’s operational needs.
In addition to the EMS interior design, LifeFlight and AWPC
worked together to incorporate state of the art systems to
provide the highest levels of operational safety. These include
a GPS approach system, fully integrated IFR operations and
night vision goggles.
The highly capable AW109 Power provides for both rapid
emergency responses in tight landing zones as well as long
distance hospital transfers.
These examples demonstrate the results achievable through
close co-operation between AgustaWestland and our
customers and highlight the commitment of AgustaWestland
to provide our customers with complete helicopter solutions to
meet their operational requirements.
KAIZEN 2 - Repair and Overhaul process improvement
In 2012 AgustaWestland Customer Support and Service Italy embarked on a new and challenging experience related to the
development of several Kaizen projects. Kaizen is a Japanese word meaning improvement, and it represents a technique
allowing a clear view of possible process innovations, through the direct involvement of a range of employees from staff
employees to top management.
One of the Kaizen projects we implemented is the Repair and Overhaul (R&O) Customer Property Repair Process, developed
thanks to the close collaboration with customers. The first step of this programme has been the review of the inbound
phase (management of unserviceable items between Goods Receipt from Customers and Goods Issue to Suppliers) and
outbound phase (management of repaired, serviceable items between Goods Receipt from Suppliers and Goods Issuance to
Customers), improving the efficiency of items and documents flow.
The starting point was to identify the major blocking points and time wastes, to understand how and which of these could be
eliminated. Analysing the whole cycle step by step, all improvements were identified and introduced in the daily activities,
therefore developing an optimized process tested by the operational team together with selected Customers. After an initial
observation phase, a significant, measureable improvement in the new process-time has been achieved , when compared
to the standard process-time.
AgustaWestland was able to achieve a challenging reduction of non-value added activities and turn-around time. The
benefits for the customers involved in this project are clear: the inbound flow average delay has halved compared to the
estimated baseline measured at the beginning of the project; the same is happening with the outbound flow.
Mr. Graeme Mcintosh, Executive Director at Sky Shuttle Helicopters
says: “Improved turn round times achieved by AgustaWestland
have assisted in our operational readiness and reduction in costs
by avoiding the duplication of expensive spare parts holding.”
Moreover, Jörgen Johansson, Programme Manager A109LUHS/
HKP15, at Saab’s Support and Services Business Area says:
“Saab is very positive about AgustaWestland’s Kaizen efforts and
goals regarding continuous improvement. As a subcontractor,
it is extremely important to increase delivery precision, lower
administrative costs and reduce turnaround times. A successful
outcome will also reduce our capital costs for stock and the work
in general will result in greater operational availability for the
helicopter system. Saab is pleased to assist in this development
by evaluating Kaizen procedures and envisions the development of
common goals for logistics services.”
Customer Support and Services Kaizen Team
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EXTENDED Time Between Overhaul FOR THE AW139
As a result of the Overhaul Extension Program for AW139 transmissions, the Time Between Overhaul (TBO) for the AW139
Main Gearbox has extended from 5000 flight hours to 6000 flight hours, while for the Tail and Intermediate Gearboxes it has
extended from 5000 flight hours to 7500 flight hours. This great result in TBO improvement proves AgustaWestland’s continuous effort to reduce AW139 Direct Operating Costs (DOC) and it also represents a significant benefit to Operators, making the
aircraft even more competitive on the market.
This result has been achieved also thanks to proven capabilities and
safety features demonstrated in over nine years of operations, with now
approximately 600 helicopters in service facing demanding scenarios and
environmental conditions for a wide range of missions with over 800,000
flight hours logged.
The MGB overhaul extension can be reached by embodying the modifications published with BT 139-344. Such modifications can be applied on in
service MGB’s at the first shop visit by AgustaWestland approved Repair
and Overhaul Centers, while new Main Gearbox production units embody
such modifications.
IGB and TGB overhaul intervals extension has been approved without
need for any internal additional modification.
Marco Tamborini
For any further information, please contact us at the following mail adTransmissions and mechanicals parts centre of excellence
dress: [email protected].
NEW DYNAMIC COMPONENTS FACILITY OPENED IN BELGIUM
Agusta Aerospace Services S.A. (AAS) has been a subsidiary of AW for nearly 30 years, now operating from two sites in
Belgium, one in Zaventem while its headquarters are near Liège Airport. AAS serves customers predominantly in Northern &
Eastern Europe but also some AW fleets in the Middle East and Africa. It is fully embedded within the extensive AW Customer
Support & Training network. AAS delivers material services (e.g. spare parts and AOG deliveries), helicopter maintenance
and dynamic component repair & overhaul (R&O) services.
AAS has had an established EASA Part 145 dynamic component R&O facility in Zaventem, Brussels, for almost 20 years.
EASA Part 145 Approval from the Belgian CAA enables AAS to undertake work across the A / AW109 family, B204/205/206 and
AB212/412 helicopter range. The facility achieved further FAA approvals in 2007.
As the introduction of new AW helicopter models continues, from the AW139 to the AW169 and AW189 helicopters, R&O
capacity must expand accordingly. This led to the decision to increase AAS’s R&O capacity further and to become the ‘Centre
of Excellence’ for the AW109 family transmissions. The new AAS Dynamic Component R&O facility was officially opened on
19th September 2013, still located in Zaventem, close to Brussels airport. UK and Italian ambassadors, AW’s CEO, CS&T senior
management team, the local Mayor, key
customers and service providers, joined
AAS to mark the occasion. The 2,000m²
facility includes NDI test capability,
transmission test benches, a paint
facility, inspection room and offices.
Further provisions have already been
laid for an additional multi-purpose test
bench, due for installation in 2015.
At the official opening, Rupert Dix,
Managing Director of AAS, stated
that “this new facility provides the
opportunity for AAS to deliver enhanced
service levels to our customers whilst
enabling us to serve new customers
through undertaking further AW109
transmissions work. This, in turn, will
enable AgustaWestland to efficiently
manage our global R&O facilities across
our complete helicopter range.”
We appreciate your feedback and comments and we are pleased to provide you any further information.
Please, don’t hesitate to contact us, at the following e-mail address: myfl[email protected]
“The information and the images contained in this document are for reference only and can be amended any time without notice. They cannot be reproduced
without the written approval of AgustaWestland and do not constitute and/or cannot be interpreted as a commitment for AgustaWestland. The applicability,
compliance and compatibility of the information and the images contained, have to be verified directly with AgustaWestland”.
The International Helicopter Safety Team
Announces its
Seventh International Helicopter Safety Symposium – 2014
February 27-28, 2014
Anaheim Convention Center – Anaheim, California, USA
The IHST, which promotes safety and works to reduce civil helicopter accidents worldwide, was formed in
2005 to lead a government and industry cooperative effort to address factors that were affecting an
unacceptable helicopter accident rate. The group’s vision is an international civil helicopter community with
zero accidents with a goal to reduce the international civil helicopter accident rate by 80 percent by 2016.
The Seventh International Helicopter Safety Symposium (IHSS 2014) will review the international helicopter
community’s progress toward this goal and encourage an industry discussion about pilot self-discipline and
personal responsibility. In addition, keynote speakers at the event will be U.S. National Transportation Safety
Board member Robert L. Sumwalt and Robinson Helicopter Company CEO Kurt Robinson.
During the 1 ½-day session, attendees will participate in a wide range of activities:

Banquet event with keynote speaker Robert L. Sumwalt, NTSB.

Morning session with keynote speaker Kurt Robinson, Robinson Helicopter Co.

Safety briefing on accident trends and industry developments from the U.S. Helicopter Safety Team,
the European Helicopter Safety Team, and from the Brazilian Helicopter Safety Team.

The story of a miraculous landing – Julia Link, Mauna Loa Helicopters.

Interactive dialog with safety experts, small operators and NEMPSA on adopting a safety culture and
on the safety initiatives aimed at achieving the IHST vision.
Symposium attendees also will have the opportunity to:
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Help determine the next steps in enhancing civil helicopter safety;
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Broaden awareness of the best safety practices and new safety technologies;
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Familiarize themselves with new safety tools and training aids available from the IHST.
Schedule:
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Thursday, February 27 - Opening Banquet, 7:00 pm - 10:00 pm, Anaheim Marriott Ballroom

Friday, February 28 – Interactive Sessions, 8:00 am - 5:30 pm, Anaheim Convention Center
Register for the banquet ($25 per seat) and the full-day session (no fee) at the IHST web site (www.IHST.org)
or directly at https://www.ihst.org/Default.aspx?tabid=3163&language=en-US.
For questions and additional information, email [email protected].