Solutions, Summer 2012

Summer 2012
SOLUTIONS
Xanitos Welcomes
Our New Partners
Find Out Why Xanitos
Scores High in the
HCAHPS Challenge
Xanitos and Metro
Join the “Green”
Movement
PA R T N E R S I N I N F E C T I O N P R E V E N T I O N
2
Message
FROM OUR CEO
I believe Xanitos could be entering into a “perfect storm” in which the winds are behind us! One
“wind” filling our sails continues to be the huge differentiation we gain from our XRO system,
with its proprietary vacuum carts. No one else has this. A second “wind” is the pressure from all
hospitals to reduce costs. Xanitos does this. A third “wind” is the increasing focus by hospitals on
the reduction of Hospital Associated Infections. Xanitos is the leader amongst EVS companies in
reducing the risk of HAIs. A final “wind” is the growth and maturing of systems of hospitals and
their focus on a single provider system-wide for support services such as EVS. Xanitos, with its
cost savings, its state-of-the-art EVS systems and focus on HAIs, coupled with a new insourcing
approach, is very attractive to systems.
While a lot of our sales focus has been with systems, we have added six individual hospital clients
this year; Kaiser Permanente Santa Clara Medical Center; Kaiser Permanente Richmond Medical
Center; St. Mary’s Hospital, Athens, GA; Cortland Medical Center, NY; Albert Einstein Medical Center
Montgomery, East Norriton, PA; and St. Josephs Hospital, Chicago. This brings our tally of clients
up to 41 and our managed volume to in excess of $180 Million. A key factor to achieving growth
is account retention. This year six of our earlier clients have renewed for additional terms ranging
from 2-5 years, all without competition……. “First give quality service and the profits will follow”……
“...we continue to forge
ahead in improving our XRO
system — a brand new
In anticipation of the increased growth we expect, we have strengthened our operations organization
by adding a Regional Vice President level, with Sebastian Mitchell (RVP East), Sean Shapert
(RVP Central), Tom McCullough (to be appointed RVP for a new major system), and Jose Feliciano
and Clyde Patterson each Senior Regional Managers covering our Kaiser Permanente business.
XRO-3 vacuum cart has been
tested and will be available
We are also investing heavily in recruitment and in enhanced management training programs in
anticipation of the many new managers we will need.
for use in October.”
A final update is that we continue to forge ahead in improving our XRO system — a brand new
XRO-3 vacuum cart has been tested and will be available for use in October. It is smaller, yet
has more storage space, a vacuum hose that retracts into the cart, microbiostatic coating on the
hose, and a drawer fitted with a UVC device to sterilize vacuum attachments. We may be small
compared to our competitors — but we move quickly — we are indeed dancing between the
feet of elephants!
Sincerely,
Graeme Crothall
3
LETTER FROM OUR PRESIDENT
Our passion and drive to improve the patient experience in the many
hospitals we serve never ceases to amaze me.
On a recent visit to a facility we serve in the Midwest, I was stunned
(and so proud) as each XRO Team shared with me the most recent Top
Box Always HCAHPS score for the unit(s) they clean. If that was not
enough, they walked me through the past 6 months trend and shared
with me their specific plans to improve upon the high Top Box scores
they were already achieving. One of the Teams even took the time to
explain to me the purpose and function of the HCAHPS Survey.
The level of staff engagement I witnessed was awe-inspiring. Without
“Without question, the high
quality and outstanding
service results these
question, the high quality and outstanding service results these Teams
were achieving was linked to their knowledge and understanding of the
“bigger picture”. It is the achievement of this level of engagement that
sets us apart.
Teams were achieving was
linked to their knowledge
and understanding of
the ‘bigger picture’.”
“The HCAHPS Challenge: Making a Difference in the Patient Experience”
is one of the many articles in this newsletter I encourage you to read.
It highlights several of the strategies we have hardwired into our
operations to ensure we deliver high quality service each and every day.
Thank you for helping to save lives,
Mike Bailey
4
THE HCAHPS
CHALLENGE:
Making a
Difference in the
Patient Experience
With HCAHPS scores being a key part for Medicare’s Hospital Value Based Purchasing Program,
HCAHPS scores are now even more important to our clients. One of the questions in the HCAHPS
questionnaire to patients is, “was your room and bathroom always clean?”
What Does a Patient Think When
They Hear “Clean”?
We have analyzed this, and believe that there are four key factors that make up a patient’s view
of “clean.” They are cleanliness, visibility, communication, and neatness.
Our XRO system itself goes a long way to affect these four influences of a patient’s view of
“clean.” Its proprietary team cleaning process and vacuum-cart help as follows:
CLEANLINESS:
The use of an ULPA filtered vacuum in place of the traditional dust control tool significantly
reduces the air particle count and improves the air quality, so much so that our vacuum has been
informally named an “air scrubber” by a third party research firm. Correct use of microfiber cloths
and mops further remove dirt, particles, and pathogens from patient room surfaces. The patient
room is indeed cleaned much more thoroughly than by using traditional cleaning methods.
Poor cosmetic maintenance including walls that need painting, torn wall coverings, chipped door
jambs, stained ceiling tiles, and aging base tiles all combine to make a clean room look dirty.
Thus cooperation with the maintenance department or, as is happening frequently now, having
Xanitos being responsible for cosmetic maintenance, is important to ensure a “clean look.”
VISIBILITY:
By daily vacuuming of the floors, soft furniture, air vents, and high ledges, the room is not only
clean but also makes the patient aware that it has been cleaned thoroughly. The patient knows
their room is clean. Further, the three separate visits by a housekeeper under our XRO team
cleaning makes it highly probable that the patient will be aware that their room was cleaned.
Use of “while you were out we cleaned your room” tent cards also helps.
5
“You can’t do it all in a day’s time, so choose wisely what your
priorities are. Know the difference between what’s urgent and
what’s important. Don’t let others determine how to use your time.”
— R. C. Slocum
COMMUNICATION:
Under the XRO team cleaning approach, each staff member is trained (scripted) on what to say
to the patient to describe how the tasks they are performing are part of the total clean. We
select team members who are not awkward in talking to a patient, and have a pleasant manner.
NEATNESS:
Xanitos has a “Picture Perfect” program in which each housekeeper has on their cleaning cart
a set of pictures of the different types of patient rooms they clean, showing exactly how the
furniture, over bed table, side table, etc. are to be arranged. An over bed table that is not at right
angles to the bed; a side table that is not aligned exactly with the wall and side of the bed;
a visitors chair that is placed in an inappropriate position all combine for a lack of “neatness.”
A further factor in neatness is establishing a partnership with Nursing in which they agree to bear
some responsibility, along with EVS and maintenance, for the appearance of the patient room.
For example, picking up debris from the patient floor (a la Disneyland) and being tidy themselves,
such as not leaving spare linen on window sills, etc.
In every hospital where we
have implemented the XRO
system the HCAHPS scores
have increased significantly
from an average of 61.2%
“Top Box” in early 2008
to an average of 74.1%
today, four years later.
These averages are pulled
down by new accounts
where it takes time for
our improved cleaning and
systems to affect HCAHPS
scores. Of the accounts we
have held 18 months or
longer our average HCAHPS
score is 76.8%.
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THE XANITOS DUCK
Maintaining and improving
hospital cleaning standards is like
the progress of a duck paddling
up a fast flowing stream. The
duck moves serenely upstream,
but underneath it is paddling
hard and efficiently. Should the
duck ease up on its paddling, it
will stop moving forward and be
Further Xanitos Enhancements
To further increase HCAHPS scores we have designed and are implementing
four enhancements: Evening Freshen Up Clean, Afternoon Patient Restroom
Clean, Management Rounding, and Increased Burnishing.
Evening Freshen Up Clean
An EVS staff member visits every patient room
during the afternoon hours for a “Freshen-Up”
clean. This includes policing the room, removing any trash, trays, or soiled linen that is cluttering
up the room; a second clean of high touch points; and provides the housekeeper with a chance
to address any patient concerns or questions.
swept downstream. EVS is like
that duck — our EVS staff and
management are calm and
collected on the surface but
underneath they are “paddling”
Afternoon Patient Restroom Clean
For the Afternoon Patient
Restroom Clean, a housekeeper
makes an additional visit to the patient’s restroom in the early afternoon, wiping down surfaces,
removing trash, restocking paper supplies, and leaving the restroom with “V” tipped toilet paper,
blue toilet water, and a sanitation seat strip.
hard and efficiently to ensure
further improvements. Should
their efforts lessen, the
improvements will stop and
cleaning standards drop. Thus
Management Rounding
We ensure that our EVS Director or an EVS
Supervisor visits with each patient, soon after
their being admitted, to explain the XRO process and let them know who to call if they need
housekeeping assistance. In addition, we like to visit with the patient at least one further time to
determine their satisfaction with the service and that all their housekeeping needs are being met.
to increase our HCAHPS scores
we must be like that duck,
paddle hard, paddle smart, and
keep paddling!
Increased Burnishing
The frequency of burnishing of the walkway areas of
the patient room is increased to twice a week, using
a newly available high speed burnisher with a built in HEPA filtered vacuum to minimize
ccreation
ea o of dust. If the patient is not present during the process a note card is left to
info
inform them that the housekeeping staff visited their room.
Effect of Enhancements
Xanitos has implemented these enhancements at several hospitals
where our XRO system was in place and the HCAHPS scores were
already high. The enhancements further increased the HCAHPS
scores at these hospitals by an average of 6.5 percentage points.
7
Going Green at Metro
With a plant covered roof and a variety of environmentally friendly technologies,
Metro Health Hospital is at the forefront of the Healthcare Industry’s “green” movement.
Of Metro’s “Green” alternatives, one of its greatest accomplishments is its 48,500 square foot
garden roof that includes a variety of plants that bloom into burgundy, pink, amber, and purple
flowers. These plant beds provide a natural and effective insulation for the hospital building, nearly
doubles the life of the roof, and provides the patients with a beautiful view of the roof-top garden.
In addition to its green roof, Metro has introduced water conserving fixtures; rain gardens to filter off
pollutants from storm water; motion sensitive lights to conserve energy; uses both paints and
furnishing that improve indoor air quality; and has implemented an aggressive recycling plan that
both has a positive effect on the environment and has resulted in a 45% waste cost savings this past
This beautiful hospital campus,
located in Grand Rapids,
Michigan, has taken an
innovative approach to hospital
design and incorporated several
green features, becoming the
first hospital with over 200
year at Metro. Parts of the new building have even been constructed using recycled building materials.
Xanitos too has joined in the “Green” movement at Metro Health. In cleaning every room with
its proprietary ULPA filtered vacuum, Xanitos significantly improves the environment’s air quality.
Additionally, the standard microfiber mop system uses drastically less water than the bucket and
mop cleaning method, cutting annual water use by 43,000 gallons and providing savings to the
hospital by reducing the chemical use by 90%. At Metro, Xanitos also uses all Green Seal Certified
cleaning products instead of the standard disinfecting chemicals that are harmful to people and
the environment.
Metro’s green program goes beyond just benefiting the hospital; they have a lasting effect on the
beds to earn LEED certification
environment as a whole. By using less energy, Metro reduces the contaminants entering the soil
(Leadership in Energy and
from drilling, and the amount of pollutants that enter the air from transporting and burning those
Environmental Design), and
providing an environmentally
sound alternative to traditional
building methods.
fuels. In recycling and using recycled materials, Metro sizably lowers the amount of waste that
the hospital would be sending to landfills, and reuses materials made from finite resources.
With these programs Metro is taking its step towards creating a healthier environment for the
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8
New Xanitos
Partners
Xanitos continues to grow rapidly. We welcome the
following hospitals who have recently selected Xanitos
to provide their EVS service.
St. Joseph Hospital, Chicago
Tracing its roots all the way back to 1868, this 360 bed facility is an award winning educational
hospital that has served the Chicago area for nearly 150 years. A member of the Presence
Health Care System, St. Josephs joins as Xanitos’ second Resurrection Health Care client.
“There’s no one grand
stroke that does it. It’s a
lot of little steps.”
— Peter A. Cohen
Xanitos completed the startup process with all XRO teams fully implemented on February 10th.
The EVS department at St. Joseph’s has been handed over to the permanent management team
led by Philip Griffith.
Cortland Regional Medical Center
This acute care hospital in Cortland, New
York has been serving the area for over
120 years. Cortland houses 166 beds
and has over 5,600 inpatient visits each
year. Xanitos was awarded the Cortland
contract in March of this year, with the
implementation of the XRO system
following immediately.
When Cortland toured Xanitos’ Olean
hospital during the decision process it
was so clean they couldn’t believe it and requested a tour of another Xanitos hospital that was
not so clean! After seeing Wilkes Barre Medical Center, almost as clean as Olean, but where we
had served for only 12 months, they made the decision to award the contract to Xanitos to
manage their EVS Department.
9
Einstein Medical Center
Montgomery
Opening in September, 2012, this full service 146 bed acute
care facility is tranquilly located within 30 acres of open
green space near Philadelphia. The new building is LEED
certified, reducing water usage by 30%, energy by 25%, and
using ‘green’ housekeeping materials.
Xanitos has been selected to provide EVS management services
to the facility and will both be involved in the pre-opening
cleaning and providing Xanitos’ high standard of cleaning
once the facility opens. Our manager will be Sarah Maisey,
our former Training Director. We anticipate that Einstein
Medical Center Montgomery will become a training hospital.
St. Mary’s Hospital, Athens
Ranked as both #1 in Georgia for Stroke Care, and rated in the top ten hospitals in Georgia,
St. Mary’s Hospital has provided top quality service to the Athens region since 1906. This hospital
is part of the Catholic Healthcare East system and houses 196 beds.
Xanitos started at the hospital on August 1st, with the start up being led by Evan Sirlin and Geoff
Robinson. Our manager, Renzo Medrano, who has many years experience and was recommended
to us by the hospital’s CEO.
Kaiser Permanente – Santa Clara Medical Center
The Proof of
the Pudding is
in the Eating
After several years of Xanitos’
services, many of Xanitos’
partners are coming back for
more! The following hospitals
have signed multiyear
extensions to continue Xanitos’
EVS services at their facilities:
In August we commenced our housekeeping management services at this 330 bed, 1.3 Million
square foot medical center and medical office buildings. Our management team, led by Bill
McKenzie, is managing over 200 housekeeping employees. Santa Clara is Kaiser’s flagship in
Northern California, and we are proud to be associated with it.
• Froedtert Memorial
Lutheran Hospital
• South Bend Memorial Hospital
• South Shore Medical Center
Kaiser Permanente – Richmond Medical Center
This Kaiser Permanente 50 bed Hospital is located in the East Bay Area for Northern California.
Xanitos started serving this facility in January 2012, and things have gotten off to a great start.
Richmond has a reporting relationship with Kaiser’s Oakland Medical Center, which Xanitos
already serves, and our performance there has led to this opportunity at Richmond.
After a successful startup, Richmond continues to improve under Chris Swinton’s management,
with HCAHPS just recently hitting 80% top box score.
• Altoona Regional Hospital
• Adventist LaGrange
Memorial Hospital
Thank you to those hospitals for
their continued confidence in
Xanitos. We look forward to
providing each with many more
years of high quality service.
10
Xanitos Awarded 3 Year Extension & Patient Transport
Contract at:
Altoona Regional
Medical Center
In March 2010 Xanitos was
Improved Performance
awarded the contract to
manage the Environmental
Services Department at
Altoona Regional Medical
In the year and a half since we started, Xanitos, with the support of our client Gary Zuckerman,
VP of Supply Chain/Facilities Operations, has improved employee morale, raised customer
satisfaction, and increased HCAHPS scores at Altoona Regional Medical Center. This significant
improvement has led the Hospital to extend Xanitos’ contract by three further years and engage
Xanitos’ to manage their Patient Transport Department.
Center; a 400 bed Level 2
Trauma Hospital and Primary
Patient Satisfaction
Stroke Center located in
Since the implementation of the XRO system, the HCAHPS “Top Box” score on ‘Was your room
western Pennsylvania that
always clean?’ has risen from 71.3% to 79.2%.
provides services to over 20
surrounding counties.
Nurse Satisfaction
Over this same period the Customer Satisfaction score, a survey that measures the Nurse Manager
and Department Head’s satisfaction with the service provided by the EVS Department, has risen
from 78.7% to 95%! As Nurse Manager of LDRP, Julie Vitko describes, “Our unit always appears
“I really like the new
cleaning system with
microfiber products and
love the vacuum because
neat and clean, our EVS staff really understand our unique needs… Our patient satisfaction scores
are above goal, our HCAHPS scores have shown improvement and our patients are identifying
many of our staff members, including our EVS staff, on follow up phone calls as having provided
them with excellent care.”
Supervisor Satisfaction
In the words of EVS supervisor Brenda Smith, “We as a team have made great strides, our HAI
I can remove the dust
(Hospital Acquired Infections) have significantly reduced with the help of the XRO process… it
from the hospital which
employee production, our engaged employees are even more engaged, and our low performers
helps improve our
I am proud to say I am a supervisor for Xanitos here at ARMC.”
environment for the
Employee Satisfaction
patient and staff of ARMC.”
Instrumental in achieving these successes are the housekeeping associates that are doing the
— Lynn Colasante
provided. It is no surprise then that the increase in HCAHPS scores and Customer Satisfaction is
Housekeeper
has improved safety for our patients, visitors and the staff. The team concept has also improved
have excelled to a higher level, they now take pride and ownership of their responsibilities…
cleaning, interacting with the patients, and ensuring the highest cleanliness standards are
accompanied by an increase in employee satisfaction. In 2011, the employee satisfaction survey
conducted showed the largest increase in four years.
11
“Things may come to
The Next Three Years
those who wait. But only
It is a result of this hard work and dedication provided by Altoona’s EVS Department’s hourly
the things left by those
associates, supervisors, and management, under Jim Kimble’s leadership, that HCAHPS scores and
Nurse Manager and Department Heads’ satisfaction have shown such sizable improvements;
who hustle.”
leading to Altoona Regional Medical center awarding Xanitos a three year extension and
increased responsibility to manage Patient Transport. Thank you to the EVS team at Altoona for
— Abraham Lincoln
your continued commitment to providing exceptional cleaning standards!
“We as a team have made great strides, our HAI (Hospital
Acquired Infections) have significantly reduced with the help of
the XRO process… it has improved safety for our patients, visitors
and the staff. The team concept has also improved employee
production, our engaged employees are even more engaged, and
our low performers have excelled to a higher level, they now take
pride and ownership of their responsibilities… I am proud to say
I am a supervisor for Xanitos here at ARMC.”
— Brenda Smith, EVS Supervisor
12
AN INTERVIEW WITH…
Bruno Giacomuzzi
1
Xanitos has headed up Resurrection’s EVS department for nearly a year now,
could you summarize some of the outcomes you have seen resulting from
Xanitos’ programs?
The single most significant outcome we have seen relates directly to patient satisfaction scores
that are attributed to our hospital. Frequent visitors to our hospital have made comments about
the hospital being notably cleaner. Another outcome has been the consistency of the services
provided. We still put out fires but so much less frequently than before. Systems are now in
place to ensure efficiency of operations.
2
How was the initial transition?
The original transition actually went much better than I anticipated. The Xanitos team came
aboard several weeks before conversion date to ensure a successful transition. I give a lot of
credit specifically to the team leader Jose Feleciano who engaged not only the EVS team but the
Nursing Leadership as well. His professionalism and drive to make this a successful startup was
so appreciated by our Executive Team as well as our entire leadership team.
A nationally ranked
leader in quality care,
3
Resurrection Medical
What effect has Xanitos’ programs had on the morale of the hourly EVS staff?
The change in leadership and in the EVS workflow was significant for our staff and should not be
Center is dedicated
minimized. They have seen a significant change in their specific workflow and daily assignments.
to providing quality,
later that staff morale is much better. The staff sees the impact they have made not only to the
compassionate care to
other department leaders. Our EVS Director Carlos Gilyard and his team do a great job sharing
The change from individual schedules to team cleaning impacted everyone. I would say a year
PRC scores but also see it through positive comments from physicians and nurse managers and
comments with staff.
all they serve. Heading
up these efforts, is
Bruno Giacomuzzi,
4
What has been the impact of the XRO System at Resurrection Medical Center?
No doubt I believe the XRO system has been key to our early success. I have spent many years
Vice President of
in this business before taking an Executive leadership role and the launch of XRO and its impact
Support & Cardiac
or four EVS team members servicing their rooms in some role or another. This is most definitely
Services for Resurrection
Patients have always traditionally felt closer to their housekeepers than most other professions
Medical Center.
has been exciting to witness. I think our patients feel safer, on a daily basis they see up to three
“patient centered” and has greatly contributed to the positive perceptions on the hospital.
but the implementation of the XRO system and what it allows them to do I believe has also
contributed to their perceptions of safety.
13
5
How have other departments, such as nurse management, teamed up
with Xanitos?
Our Nurse Management team has been extremely supportive of the change and worked with our
new leadership to support the initiative. Many of them also saw changes in how their specific
units were being serviced but worked through it, believing in the changes they were seeing.
Their support allowed the Xanitos team to continue to implement the new XRO system as it rolled
“You can either be
out to other units and parts of the hospital. They allowed leadership to participate at several of
their leaders meetings to announce the changes and explain the new workflows as well. This
squirrel food or the seed
is especially important now as we ready ourselves for the impact of Value Based Purchasing
where the hospital will be reimbursed based on quality of the services they provide as rated by
of a mighty tree.”
the patients that consume services. An important part of this initiative is the cleanliness of the
environment. The nurse leaders in our organiza
organization really work hard to make the EVS team part
— Paul Richey
of the overall patient care team.
6
In what way do you see the XRO
System making the greatest impact
at Resurrection hospital?
In my mind, the XRO system has changed the
way our patients, staff, physicians and visitors
see Resurrection Medical Center. I had a
visitor recently comment to me that she knew
something had changed because the hospital
is so much cleaner that it has been. She says
she knows this because she has been coming
to RMC for many years so she “knows.” I am
excited about the changes I have seen, have
been impressed with the flexibility of Xanitos
to adapt to some of our specific needs and
appreciate their willingness to find a leadership
team that function well with our staff and
hospital leaders.
14
EMPLOYEE SPOTLIGHT
Sean
Shapert
In 1991 Sean Shapert had a choice, environmental
services in the healthcare industry or laundry services
management. After a brief visit to a hospital in Atlantic
City, New Jersey, the choice was clear – Sean began
his career in environmental services.
While at Marriott, Sean developed strong customer relations skills and learned the value the front
line associates bring to an EVS department and to the company as whole. “You need to treat
people with respect, empower them to make good decisions, let them know you value their
input,” Sean states, “I could not have asked for a better organization to learn the basics.”
Following several years at Marriott, Sean joined Crothall Services. They were a specialist company
at that time, focused solely on EVS management – something that appealed to Sean. By March
of 2001 Sean was overseeing six clients and the Cleanroom Division as one of Crothall Services’
“Sean leads from the front.
Regional Managers. “The biggest difference,” Sean describes, “in managing multiple accounts
versus a single account is that the personality of every account is different. Different people,
The coaching and mentoring
cultures, goals and objectives, and challenges, and they all come at you with a fury. You have to
learn to adapt at a rapid pace.” But Sean had a passion for it, and has loved serving in his various
he provides his team is
roles at the Regional Manager level for the past several years.
unmatched. Sean’s passion
In 2008, Sean made the decision to join Xanitos. It wasn’t easy for him to leave his job at
Compass, which had, at the time, been the best job he’d had in the 22 years of his professional
and drive inspires all of us.”
career, but Xanitos had too much to offer and he couldn’t pass up the opportunity. Heading up the
list was Graeme Crothall’s track record, giving Sean the chance to join Graeme in adding to his
— Michael Bailey
President and COO
already unmatched legacy in the industry. Then there was the XRO system, one of the first major
innovations in the hospital housekeeping industry for years. Finally, the challenges and growth
opportunities provided by a startup company. With all these in mind, Sean felt confident in his
decision to join Xanitos.
Since joining, Sean has been instrumental in starting and overseeing several new accounts
and has recently been promoted to Regional Vice President covering Xanitos’ Central and
Southern business.
15
“Don’t let life discourage
Sean’s drive isn’t just something he acquired through his professional career, but rather was
developed much earlier during his time playing competitive soccer. After 4 years playing for
you; everyone who got
Indiana University, surviving five knee injuries, Sean was recently inducted into the Pennsylvania
Sports Hall of Fame for his accomplishments. His greatest moment? In 1988, scoring the winning
where he is had to begin
goal against Howard University to give Indiana University its 3rd National Championship.
where he was.”
Today he passes his love for soccer down to his youngest, Jared, and plays in the back yard with
his son Jared and his friends in Oswego, Illinois, where he and his wife Debra live. Sean’s eldest
— Richard Lewis Evans
daughter, Amanda, has recently married and is now living with her husband in North Dakota, and
his other son, Joseph, has just left the nest and is currently attending Lewis University. “To be
successful in this business, family sometimes has to make a lot of sacrifices. I am fortunate to
have an understanding wife and children. They are the best!”
At Xanitos, Sean continues to drive towards success in his role as Regional Vice President. “Sean
leads from the front,” shares Michael Bailey, President and COO. “The coaching and mentoring he
provides his team is unmatched. Sean’s passion and drive inspires all of us.”
16
AROUND TOWN
Going from Good to Great at Cortland Regional Medical Center
Every quarter Cortland Regional Medical
Center awards one of its departments the
Good to Great in Patient Satisfaction award to
recognize the department that achieved the
greatest improvements in HCAHPS scores.
For the first time ever the Environmental
Services Department at Cortland has received
this award by increasing HCAHPS from 60%
to 79%. Congratulations to the Cortland
Regional Medical Center’s Housekeeping team
for all your hard work and dedication in
providing excellent service to your patients!
Safety Moment:
Push, Don’t Pull
The XRO cart is constructed such
that it only needs 8 lb. of push
force to move it along corridors,
well within the 33 lb. max
acceptable limit, making it an
ergonomically low risk work
activity.
The cart is designed to be pushed,
not pulled. If you pull a cart while
walking backwards, you risk
running into things or people. If
you pull a cart while walking
forward, you can catch your heel
on the wheels or bottom of the
cart. Additionally, if you have to
push a tall cart or object, stand
slightly to the side to see around
it, or have a co-worker walk in
front to be your guide.
Employee Satisfaction an All Time High
Froedtert Lutheran Memorial Hospital gauges its employee satisfaction using Morehead’s survey
that ranks employee satisfaction in tiers, with
Tier 3 being overworked and disengaged and
Tier 1 representing the most engaged and
functional work units. When Xanitos arrived
at Froedtert the EVS employee satisfaction
ranked at a very low Tier 3. Within 18 months
that ranking rose to Tier 2.
Now, after another year and a half of
rounding, staff meetings, and huddles every day, every shift, the Froedtert EVS team has finally
reached Tier 1. This, despite the fact that Alan Ferris, V.P. of Moorhead, stated that attempting to
reach Tier 1 required a three to five year culture change. Xanitos did it in 18 months!
Gary Colpaert, Vice President Perioperative Services at Froedtert, stated that without EVS scoring
as well as they did, the improvements that the hospital as a whole has reached would not have
been possible.
Congratulations to Debbie Biller and the EVS team for this significant achievement and for your
hard work in making the Froedtert EVS Department such a great place to work.
17
Looking Great at
Kaiser Permanente!
Practice makes perfect. Over the past five
months, seven of the Kaiser Permanente
facilities we serve had Joint Commission
Surveys. There were no recommendations at
any of them, and the Joint Commission had
positive comments on the cleanliness of the
hospitals. Of course this is what our clients
expect of Xanitos, but with so many surveys
in such a short time at hospitals where our
program has only been established for a few
months makes it noteworthy. Congratulations
and “hats off” to our management team
and the EVS associates they lead!
I wante
d to tak
e this o
pportun
Team w
ity to le
as with
t you kn
our rece
Bryan D
ow how
nt Joint
yer and
impress
C
t
h
ed
o
e
mmissio
entire X
regard t
n
a
n
Survey.
o enviro
itos team
There w
nmenta
during
times o
l issues,
ere no fi
n the cle
n
a
n
d
d
in
t
g
h
s
e survey
anliness
with
queried
ors com
of the h
several
m
o
s
e
p
n
it
t
al. In a
ed seve
housek
ral
ddition
and eve
eeping
the surv
staff wit
ry Xanit
h
e
o
y
s
t
ors
he typic
employ
our sinc
ee prese
al barra
ere than
g
n
e
t
e
o
d
f
ks to Br
extreme
questio
fortuna
yan and
ns
ly well.
te to ha
X
P
a
le
n
a
it
s
ve Brya
o
e
s
a
f
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o
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r a job w
ept
n on yo
Bryan o
ell done
ur team
n our te
. You a
, and w
am as w
re
e are fo
ell.
rtunate
to have
Regards
,
our Sr.
Joan M.
Chief Q
Raising the Bar
on HCAHPS
Letter from a Client…
Evan,
Kies, RN
, MHA,
uality O
Wilkes
Ba
fficer
rre Gen
CIC
eral Ho
spital
Congratulations to
Congratulations to Bryan Dyer and the whole EVS Department for providing
Xanitos’ EVS team, led by
such a high level of cleanliness at Wilkes Barre General Hospital!
Trevis Baker, EVS Director,
and the EVS staff, at Kaiser
Permanente’s Oakland
Medical Center for
Bill Unger and His
Team Hit One Out of the Ball Park!
improving the HCAHPS
scores so significantly the
Xanitos would like to recognize Bill Unger and his team for going above and beyond in preparing
Hospital received Avatar
long hours on little to no sleep to ensure the building was spotless, and all while keeping a smile
International’s HCAHPS
on his face. In the words of Karen Fohl, VP for Institutional Advancement & Foundation President
Most Improved Award for
opening event…to assure everything was perfect – AND IT WAS.”
the Clean Composite for
the year 2011. Great job!
for the grand opening of the Outpatient Surgery Center at Olean General Hospital. He put in many
at Olean General Hospital, “He did absolutely INCREDIBLE work in preparation for the grand
Congratulations Bill Unger and the EVS team over at Olean for such a successful grand
opening event!
18
OUR PEOPLE
Xanitos continues its track of rapid growth, leading to many strong additions to our management team.
Take some time to familiarize yourself with our new management and what they do at Xanitos.
Sebastian Mitchell
Ray Hastings
Regional Vice President and
Director of Strategic Planning
Project Manager
Sebastian has extensive experience in
industry, serving in multiple roles including
Healthcare, including the directing of operation
Director of Food Service and Director of EVS
Ray has over 24 years in the contract services
management of nearly 80 healthcare accounts.
for both outsourcing and in-house programs.
Seb holds an M.B.A. from the University of Chicago Booth School of
Before coming to Xanitos, Ray was with HHS for 3 1/2 years as the
Business and a B.A. in Economics from Emory University. He joins Xanitos
Director of Environmental Services. He presently serves as one of Xanitos’
as Regional Vice President and Director of Strategic Planning.
Project Managers.
Kevin Sizelove
Tom Allport
Regional Manager
Director of Environmental Services
Cortland Regional Medical Center, Cortland, NY
Kevin Sizelove brings more than 25 years
of diverse experience to Xanitos, having led
A native to Buffalo, New York, Tom has
management teams in multiple service lines
experience in laundry and long term care,
in hospitals of all sizes. Beginning his career
in addition to spending many years in
as a supervisor at United Health Services, Kevin served as EVS Director,
Custodial Management at Thomas Jefferson University in Philadelphia.
Senior Area Manager, and Regional Manager before joining Xanitos in
Tom has joined Xanitos as the Director of Environmental Services at
his current role as Regional Manager.
Cortland Regional medical Center.
Tushar Somani
Kyle Naessig
Regional Manager
Director of Environmental Services
Memorial Hospital, Chattanooga, TN
Tushar has over 9 years management
experience holding several positions in
Kyle Naessig brings more than 16 years
the healthcare industry including Systems
of experience to Xanitos, having led
management teams in hospitals of all sizes.
Director and District Manager. He has his
BA in Hospitality Management and is currently pursuing his MBA from
Beginning his career as a supervisor at the Medical College of Virginia,
Northeastern University. He serves as Regional Manager for Xanitos’
Kyle served as EVS Director, Patient Transportation Director, and Project
Eastern region.
Manager before joining Xanitos as Director of EVS at Chattanooga
Memorial Hospital.
Richard LaChance
Project Manager
Carlos Gilyard
Rick has over 30 years of experience in
Director of Environmental Services
Resurrection Medical Center
Healthcare EVS, serving primarily in the
Northeast region in several roles including
With seven years experience in hospital
as a Director, Regional Manager, and Project
housekeeping, primarily at the University
Manager. He joined Xanitos in March as a Project Manager and is
currently supporting Kaiser Permanente in California.
of Chicago Comer Children’s hospital,
serving as Supervisor and then being promoted up to Building Manager.
At Xanitos, Carols has joined to serve as Resurrection Medical Center’s
Director of Environmental Services.
19
David Mueller
Renzo Medrano
Director of Environmental Services
Director of Environmental Services
St. Mary’s Hospital, Athens
David Mueller brings 27 years of
management experience to Xanitos. Prior
Renzo brings more than 20 years of
to Xanitos he led teams in multiple service
experience in the healthcare industry to
Xanitos, having served as Director and
lines of all sizes in such roles as an Account
Manager, Regional Manager and National Operations Manager. He is
Management at several hospitals. He is currently training at Olean and
currently being utilized as a Support Management.
will be serving as Xanitos’ Director of Environmental Services at
St. Mary’s Hospital in Athens.
Philip Griffith Jr.
Lucas Migneault
Director of Environmental Services
Saint Joseph Hospital, Chicago, IL
Director of Environmental Services
Kaiser Permanente
West Los Angeles Medical Center
Philip has 12 years of experience in hospital
EVS, primarily working for one of Graeme
Lucas has over seven years of experience
Crothall’s former companies. He has served
in hospital EVS, serving first as supervisor,
in many roles within EVS management in addition to serving as a Project
Manager in start-ups. He also has experience managing patient transport
then later Assistant Director, and Director of EVS prior to joining Xanitos.
and laundry/linen distribution. Presented with the opportunity to join
He currently serves as a Director of Environmental Services at Kaiser
another one of Mr. Crothall’s companies, Philip readily joined Xanitos.
Permanente’s West LA Medical Center.
Rick Merritt
William McKenzie
Resident Regional Director
Kaiser Permanente San Diego Medical Center
Director of Environmental Services
Kaiser Permanente
Santa Clara Medical Center
Entering into the EVS industry while serving
Bill has more than 27 years experience
in the military, Rick has over 14 years of
healthcare experience, including serving as
supervisor, operations manager, training manager, and EVS Director. At
Xanitos, he serves as Resident Regional Director at Kaiser Permanente’s
San Diego Medical Center.
in Healthcare Environmental Services
management. He has lead EVS teams from Philadelphia , PA to
Honolulu, HI. He joins Xanitos as Director of Environmental Services at
Kaiser Permanente’s Santa Clara Medical Center, CA.
Sarah Maisey
David Kisner
Director of Environmental Services
Albert Einstein’s Montgomery Hospital
Director of Environmental Services
Dave brings over 20 years experience in
Sarah, who served formerly as Xanitos’
Healthcare to Xanitos. He has held several
Director of training and has over 12 years
EVS management positions, including
General Manager and Operations Director for
hospitals. He is currently being utilized in a key support management
role at Froedtert Lutheran Memorial Hospital.
of experience in our industry, is returning
to Xanitos to serve as the Director of Environmental Services at Albert
Einstein’s Montgomery Hospital. We look forward to having her back
on the Xanitos team!
Resident Doctors
Vote EVS #1
Every year the graduating residents at
Resurrection Medical Center, Chicago, select
a department to receive the “Extra Smile
Award” granted to the department most
noted for going above and beyond in helping
the residents. This year this award has been
presented to the EVS Department managed
by Xanitos. In June our Director of EVS, Carlos
Gilyard, attended the Resident Graduating
Dinner Ceremony and received the Extra
Smile Award Plaque and Certificate on behalf
of the EVS team from Matthew Brown, MD,
Chair & Executive Director of the Department
of Graduate Medical Education.
HAI PREVENTION CORNER
“You don’t get harmony
when everybody sings
the same note.”
In the Pipelines
— Doug Floyd
At Xanitos we not only strive for continuous improvement in our Xanitos Room Optimization (XRO)
process designed to help reduce HAI’s, but also to provide staff with the best available tools. This
year Xanitos will be introducing a new state of the art ULPA filtered XRO vacuum cart, the XRO-3
cart. This new generation vacuum cart will come standard with antimicrobial coatings on the
vacuum hose and vacuum attachments, an even quieter vacuum, and an automatically retractable
hose and power cord. The tool storage will have integrated UVC disinfection, and a smart XRO-3
design offers increased storage space while using an overall smaller cart. Staff during the testing
phase loved the new features and smaller size!
Xanitos will also integrate a new cleaning cloth line by PerfectCLEAN® to more effectively capture
and contain pathogens on high-touch surfaces. PerfectCLEAN®’s all-Purpose Wiper is made from
the highest grade micro-denier fiber and it’s highest concentration of fiber results in unrivalled
performance. These microscopic triangular fibers are capable of trapping and removing 99.99%
of bacteria from hard surfaces. The All-Purpose Wiper has a patented ‘Built-in Antimicrobial
Protection’. Durable and chlorine stable this wiper is designed to meet the CDC guidelines for
Blood Borne Pathogens and withstands the rigors of the health care commercial laundry.
3809 West Chester Pike
Newtown Square, PA 19073
484.654.2300
http://www.xanitos.com