2010 Annual Update on John Labatt Centre.

Agenda Item #
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TO:
CHAIR AND MEMBERS
FINANCE AND ADMINISTRATION COMMITTEE
.MEETING ON FEBRUARY 16,2011
FROM:
MIKE TURNER
DEPUTY CITY TREASURER
SUBJECT:
2010 ANNUAL UPDATE ON JOHN LABATT CENTRE
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RECOMMENDATION
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That on the recommendation of the Deputy City Treasurer, this report BE RECEIVED for
information.
PREVIOUS REPORTS PERTINENT TO THIS MATTER
Board of Control, March 23,2005 - 2004 Annual Update on John Labatt Centre
Board of Control, December 15, 2005 2005 Annual Update on John Labatt Centre
Board of Control, April 28, 2010 2009 Annual Update on John Labatt Centre
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BACKGROUND
The John Labatt Centre operates as a public private partnership and is designated as a
municipal capital facility under the Municipal Act. The Centre completed its eighth year
of operation in June 2010.
The Centre is managed by Global Spectrum on behalf of the partnership London Civic
Centre (LP). Global is responsible for the sale of naming rights, advertising, attractions,
sale of suites and club seats and the operation of the Centre.
The City's original contribution to the John Labatt Centre was based upon an anticipated
conservative pro forma produced by London Civic Centre (LP). The pro forma
anticipated that paid attendance would average between 350,000 and 400,000, the
gross revenue from the Centre would average $5.5 million over the first eight years and
that net proceeds to the City would average $143,059. Global Spectrum has been able
to produce higher gross revenues in the facility than anticipated and generally higher net
incomes than budgeted, The net proceeds to the City averaged $258,868 for the first
eight years, exclusive of ticket surcharge revenue. In 2010 we received $441,097 on the
net proceeds and an additional $152,950 on ticket surcharges.
It should be noted that the net proceeds are after the Centre's debt servicing costs,
taxes and contributions to the capital reserve fund.
The City's share of the net proceeds varies over the life of the lease. In years one to five
the City's share was 20%; years six to ten, 45%; and years eleven to fifty, 70%.
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The John Labatt Centre continues to outperform pre-build expectations. Almost 700,000
people attended events last year at the John Labatt Centre, more than 50% higher than
pre-build expectations. The John Labatt Centre has ascended to world ranking amongst
event centres. The Centre is consistently ranked in the top ten in the world by Venues
Today in their annual ranking of .venues of similar size. Pollstar, the industry leader in
entertainment news, rated the John Labatt Centre 56th in their top 100 facilities in the
world regardless of size.
In March 2010, the Centre was named Canada's 2009 Major Facility of the Year during
ceremonies at the Canada's Music Festival. The Centre topped the Bell Centre in
Montreal; GM Place in Vancouver; MTS Centre in Winnipeg; Northlands Rexall Place in
Edmonton; Pengrowth Saddledome in Calgary; ScotiaBank Place in Ottawa and the
Molson Amphitheatre in Toronto.
The John Labatt Centre hosted a wide range of shows and events in 2010, living up to
the multi-purposefunction that the City invested in when it built the facility including:
Both NHL and NBA exhibition games;
World class entertainers such as Keith Urban, Alicia Keys and Norah Jones;
Classic rock artists such as KISS, Don Henley, Guns N' Roses and Motley Crue;
Comedians Bill Cosby and Jerry Seinfeld;
Broadway plays such as Cabaret, Stomp and Beauty and the Beast also
performed at the Centre;
Family shows have been abundant, including The Wiggles, Sesame Street Live,
Playhouse Disney Live and the Harlem Globetrotters:
The London Knights hockey team continues to play to sell out crowds;
The Centre also hosted the Canadian Figure Skating Championships, the EuroCan Cup; the Jack Frost Cup and the Inspiring a Dream: Olympic Celebration.
Performance Summary
Appendix A (attached) provides a performance summary for the John Labatt Centre for
the first eight years including events, paid attendance, incomes, expenses, net income
and the City's net proceeds for both ticket fees and share of net operational income.
Appendix B (attached) is the John Labatt Centre 2010 Annual Report.
RECOMMENDED BY:
---MIKE TURNER
DEPUTY CITY TREASURER
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Statement of Purpose
TheJohn Labatt Centre is a multi-purpose entertainment and
sports facility.The facility strives to perform a significant role in
meeting the needs of the community in its overall programming.
Table of Contents
The John Labatt Centre shall also be a landmark of city civic
pride and communityaccessibility, promotinga senseofvibrancy
and culture while also providing a wide range of public sports
and entertainment.
Statement of Purpose
Message from Brian
Message from the Ma
Message from MikeTurner ...............................
Summaryof Events ...............................................
Facility Overview.....................................................
Our People
HowYou Doin'?.............................
Partners ............................................
Financial Performance .........................................
Market Segment Results .....................................
Highlights
Community.............................
Future Outlook ........................................................
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The John Labatt Centre is proud to be a part of the
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www.johnlabattcentre.com
Dear Mike,
As in years past,the 2009-2010 season at the John Labatt Centre has been a very successful one for Global
Spectrum Facility Management and I feel it is important t o highlight a number ofthe accomplishments
that we haveexperienced.Throughout the 2009-2010fiscal yeacthe John Labatt Centre was honoured t o
host 155 events and welcomed 672,985 people through the doors.
The 2009-2010 season a t the John Labatt Centre was highlighted bya number of incredible shows, including
a diverse concert series and a wide array of events that served t o showcase the versatility of this tremendous
venue. Performers such as Keith Urban, Nickelback.Jerry Seinfeld, Rascal Flatts and Gordon Lightfoot
performed before sell out crowds while Jay-2, KISS, Kings of Leon and Norah Jones also helped t o make
up this amazing season.The 2009-2010 season also featured the"biggest act London has ever seen"
when thearena spectacularwalking with Dinosaurs cametothe John Labatt Centreforeight unbelievable
shows! Fanswerealso treated tofourdaysofworld classfigureskatingduringtheBMOCanadian Figure
Skating Championships.
Since the building opened 8 years ago, the John Labatt Centre has played host t o world-class Broadway
shows and the 2009-2010 season was no exception.Audieoces were treated t o performances of CATS,
Camelot and Beautyand the Beast.The highlight ofthe Broadway in London season was the pure, raw
energy that STOMP brought t o London for eight shows qerformed before close t o 5,500 patrons.
Global Spectrum Facility management was also proud t o host its"hometown"Philadelphia Flyers and
Philadelphia 76ers a t the John Labatt Centre.This season, the Flyers faced off against rivals theToronto Maple
Leafs in what became a battle of hometown heroes, pitting Jeff Carter of the Flyers against Nazim Kadri of
theLeafs beforeaselloutcrowdofover8.000.Aftera 5yearabsence,thePhiladelphia76ersonceagain
returned t o the John Labatt Centre t o take on the Toronto Raptors. Fans were treated t o a high-flying,
sharp-shooting display by the 76ers,featuring the dynamic Andre Iguodala.
As theJohn Labatt Centre begins the 2010-2011 season,management and staff of Global Spectrum Facility
Management are thrilled t o open the doors and welcome residents of London and Southwestern Ontario
t o another great season a t the John Labatt Centre.
Regards,
Brian E.Ohl
GeneralManager
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Dear Friends:
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On behalf of the City of London, I am delighted to extend warm congratulations to Global Spectrum
and its innovative team, a s we celebrate the John Lahatt Centre's 8th anniversary. Since launching in the
heart of our community in 2002, the JLC has proven to be a tremendous investment for our community
and continues to win accolades across the country and beyond.
Recently, the Centre was recognized by the Canadian Music and Broadcast Industry as the 2010
Canadian 'Major Facility of the Year'. In earning this award, the JLC topped the Molson Amphitheatre
in Toronto, ScotiaBank Place in Ottawa, the Bell Centre in Montreal, GM Place in Vancouver, Rexall
Place in Edmonton and the Saddledome in Calgary. What a terrific achievement!
On stage this past year, fans were treated to many amazing performers, including Don Henley,
Alicia Keys, Hedley and John Mayer, and the JLC proudly hosted the 2010 Canadian Figure Skating
Championships, as a prelude to the exciting Winter Olympics in Vancouver. Other entertainment
included the unique 'Walking with Dinosaurs' exhibition and the musical production of 'Stomp'.
Congratulations and thanks also go out to the John Labatt Centre for demonstrating strong corporate
social responsibility, through its work with Habitat for Humanity and support of the Children's Health
Foundation and the Heart & Stroke Foundation,
As London's Mayor, I commend Global Spectrum for its continued innovation and collaboration and
wish the JLC much success in its future endeavours!
Sincerely,
m
Anne Marie DeCicco-Best
Mayor
The Corporation of the City of London
300 Dufferin Avenue
KO. Box 5035
London ON
Office 519.661.2500 X4920
Fax 519.661.5308
adeciccoOlondon.ca
www.london.ca
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Summary of Events (FY‘09/10)
Broadway in London
“STOMP’
Keith Urban
Cirque Du Soleil:Alegria
October 1st
November 12th to 15th
NBA:
Philadelphia 76ers vs
Toronto Raptors
Don Henley
November 18th
Canadian Figure Skating
Championships
October 6th
StoneTemple Pilots
January 14th to 17th
July 7th t o 12th
Walking with Dinosaurs
August 12th to 16th
Euro-Can Cup
August 25th to 31st
NHL: Philadelphia Flyers
vs
Toronto Maple Leafs
September 19th
Kings o f Leon
September 20th
lanuary 10th & 11th
November 19th
Lord o f the Dance
October 19th
The Wiggles Go Bananas
Broadway in London
“Avenue 0”
Jann
Arden
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January 2Gth
November 28th
Jack Frost Cup
Lamb of God
So You Think You Can
Dance Canada
January 23nl
October 25th
December9th
Guns N’ Roses
Jay2
Three Days Grace
October29th
December 15th
October 22nd
September 17th
Marilyn Manson
Broadwa in London
“Camelo&
KISS
Broadway in London
“Bill Cosby”
Sesame Street live:
Elmo’s GreenThumb
September 29th
November8th
December 16th & 17th
uwo
January25th
Rascal1Flatts
January28th
Playhouse Disney live!
January30th
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Motley Crue
Norah Jones
February 1st
March 22nd
April 25th
Broadway in London
Blue Rodeo
Stars on Ice
March 25th
May 2nd
"Cats"
February2nd & 3rd
John Mayei
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February 13th
Oldtimers Hockey
Challenge
Billy Talent
March 27th
Hediey
Apri/4th
Nickelback
Charley Pride
Broadwa): in London
"Cabaret
May3rd&4th
Superdogs
May8th
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Qisney On ice
Princess Classics
Hariem Globetrotters
kbruory25th to 28th
April 9th
Broadway in London
"Beauty and the Beast"
May28th to 3Mh
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April 6th
Monster Jam
Gordon Lightfoot
March 6th & 7th
April 15th
Alicia Keys
Barenaked Ladies
March 8th
Apri/ 17th
WWE RAW Live
Mow
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Sugarland
June 3rd
Inspiring a Dream:
Olympic Celebration
June 21st
Jerry Seinfeld
June 25th
Facility Overview
TheJohn Labatt Centre is the premiere entertainment
and sports facility for London and Southwestern Ontario.
The facility, considered one of the key catalysts in the
redevelopment of London's downtown core, hosts numerous
shows each year spanning all genres from rock to country,
hockey t o family shows.
The facility seats 9,090 for hockey and ice events and up
to 10,500 for concerts, family shows and other events.The
facility has 1,100 premium club seats, 38 private luxury suites
and five Group Sales Suites.
The John Labatt Centre incorporates modern and traditional
architecture, combining a replica of the fagade of the old
Talbot 1nn.a 19th century inn which stood on the spot of the
current facility. along with state-of-the-art architecture for
the best o f both worlds.
was also designed with the arts patron in mind, thanks
t o the 3,199-guest RBCTheatre, which was designed to
accommodatetouring Broadway shows and smaller concerts.
The RBCTheatre is alsocomplete with a 30-line fly grid
which allows for ease in movement for stage productions,
setting the theatre apart from othervenues.
TheJohn Labatttentre
isalsothehometothe
Ontario Hockey League's
London Knights, the
2005 Memorial Cup
Our People
Our people are what make us great.This is
certainly true of the staff of Global Spectrum
Facility Management at the John Labatt Centre.
Global Spectrum Facility Management has
continued t o exceed expectations and our
people are the reason why.
Kelly Austin
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PaulBrock
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Whether it was cleaning up the block with our
colleagues,participatihg in our annual Christmas
toy drive, or simply smiling with a "HOWyou
Doin'?"to our loyal customers, our management
and staff are proud t o give back t o the community
and know what the facility means t o the people
o f London and Southwestern Ontario.
The Global Spectrum Facility Management staff
has also contributed t o the community of London
through various charity and environmental
initiatives, becoming valuable members of
the community and not just the staff of an
entertainment and sports facility. These efforts
by our dedicated staff only underlinethe success
that we are proud t o enjoy.
Bob Burrv
Chris Campbell
4ssista:'t J p r a t i a n s Manager
Dire l o r of Marketing
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Cathy Dudzik
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This success is a resuit of the dedication and
pride that the entire Global Spectrum Facility
Management staff have for the John Labatt Centre.
Brian Oh1
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JustineTilema'ns
Box Office Supervisor
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Natasha Fritzley
Mark Hannam
MarLcting Coordinator
Corpil~?t-.S d l e i Mananger
Shanna Pinnell
Anita SchiDDer
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Rich Trella
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Deborah Kime
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Judy Sullivan
ir,,utive Assistant
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Brian Brown
BCIZ(ifficeManager
Lee Bryar
Sr.Ass6t
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i l p t r a t l o n s Managei
measuring the satisfaction of our
guests during each event at the John
Labatt Centre. Every one of our staff members,from concession staff
to security,make sure that our guests are greeted at everyturn with
a welcoming smile and ask the question"HowY0U Doin'?"
The success of this program is magnified with the adoption of
its standards by our partners,the London Knights,Ovations Food
Services, Bee Clean and I.A.T.S.E.
e Stephanie Ehgoetz
Event Manager
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Chrystal Ferguson
Premium Seating Mananger
The philosophy is simple yet effective. It i s based on 10 common-sense
practices which are easy to follow and show strong returns.
Customer First1
Use all resources available t o serve internal and external
customer interactions
Golden Rule
Treat co-workers and customers with complete respect,fairness
and courtesy
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Listen
Ask open-ended questions, be attentive and clarify understanding to
improve accuracy of responses
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Karl Loeb
Brent McNarnee
Think "YES"
Bu,,nrii Manager
Sr Bo" Office Manager
Consistentlydemonstrate a can-do approach in thoughts and actions
Be hofessional
Represent Global Spectrum Facility Management in an ethical and
positive manner with all interactions
Positive Attitude
Solve problems creatively by making decisions that positively impact
the entire organization
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Jeff Theriault
Operations Manager
Lauren Thompson
S r Event Manager
24-HOUr Rule
Act with an appropriate sense of urgency when responding to any
and all requests
Everybody Sells
Suggest and implement new ways t o drive and improve our business
Enthusiasm
Work with a passion towards achieving individua1,team and
organizational growth and success and encourage others to do the same
Do It Now1
Deliver on thethingsyou havecommitted todoing andlorare
accountable for producing
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Denny Vervaet
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Crystal Young
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Global Spectrum
Partnerships
Toensurethe successoftheJohn LabattCentre,Global
Spectrum Facility Management utilizes several partnerships
which support and assist staff to maximize the care,
control and safe and efficient operation of the facility.These
partnerships are made u p o f both long-term and short-term
commitments which are governed by collective agreements
or service agreements.
vationse
Catering to the Highest Acclaim
In keeping with their adage"Performances not Promises,''
Ovations Food Services continues to deliver quality service
t o the thousands of annual patrons visitingthe John Labatt
Centre. Ovations is committed to providing an enjoyable
dining experience for all involved in the many areas of
service, from the guests attending that event.to the crew
running the ope!atlon, t o the performers and athletqs
providing the entertainment.
Ovations has several initiatives that we are dedicated t o
achieving, which include
Quality Products andServlcer - there are always new trends
and requestsfrom our clientele,so it's important that we
stay focussed on providing new and exciting options each
year. Staying fresh with our products and way of thinking is
key t o success.
Maximize the Customer Experience- we strive t o ensure
that each and every guest leaves with a great experience.
We aim t o provide innovative and creative options, incredible
service that goes above and beyond expectations and
making sure that we listen t o the needs of our guests t o
adjust where necessary.
b r t e r a Positive Work Environment - we are begun phases
of enhancing the work environment t o modernize our look,
while maximizing our potential to provide more efficient
service t o our guests. Examples of this would be the
successful renovation o f Club Cambria, renovating our Talbot
Bar & Grille kitchen to expand i t s capacity t o provide the
best product possible, working with Labatt t o provide more
points of sale and increasing our number of beer taps.The
Giving back to the Community that Supports us - Ovations at
the John Labatt Centre has been providing opportunities for
Not For Profit organizations since Day 1. Our groups raised
a total of over $40,000 in the last 12 months, which is very
important t o their needs during what have been tough
economical times for all. We have made efforts t o reach
out to the community by contributing hands on to Habitat
for Humanity, as well as providing charitable donations for
silent auctions of over $1,000 in tickets.food and beverages
throughout the courseoftheyear.
From dining in The Talbot Bar & Grille t o booking a private
function in Thelalbot Loungeor Club Cambria,Ovations
offers you the opportunity t o dine where the action is.
Johnson
Controls
Johnson Controls Incorporated provides an extensive Service
Plan Agreement which is currently in the seventh year of
a 25-year term.The agreement is founded on an extensive
and comprehensive service plan which provides a full-time
operator to the John Labatt Centre.
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BUILDING MAINTENANCE
Janitorial Services throughout theJohn Labatt Centre are
provided by Bee Clean Janitorial Services.
Bee Clean provides four major components which comprise
the cleaning requirements for thefacility.
Non-Event Cleaning iscomprised oftwo full-time weekday
cleaners whoaddress theday-to-day and preparatory
cleaning requirements ofthevenue.
Event Cleaning involvesan event cleaningcrew which,
number dependent on the size.type and demographic of the
event, addresses all ongoing cleaning requirements during
an event to ensure a clean and safe event environment.
Post-Event Cleaning involves a crew which, number
dependent on the size,typeanddemographicofthe event,
cleans the venue in i t s entirety upon the completion of
an event.
The final component is Periodic Cleaning which, number
dependent on tasks at hand.wili clean specific item(s) in
need of attention due to ongoing use andlor as a result of an
event (i.e. cup holders in premium seating; bowl seats after
a dirt event).
Johnson Controls Incorporated is charged with many tasks
crucial t o the day-to-day building operations, including a
comprehensiveoperation and maintenance program for all.
Heating Ventilation and Air Conditioning (HVAC) equipment
I.A.T.S.E. Local 105
I.A.T.S.E. Local 105 provides skilled labour necessary to
undertake thosefunctions associated with the arrival,
performance and departure o f concerts, speaking
engagements andlor theatrical performances.
Such skilled labour includes the movement and set up
of lightingand sound equipment,set up of props,sets,
wardrobe,and rigging of all show-related material1
equipment. Labour force requirements are governed by the
size and/or specifications associated with the event.
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SECURITY
Innovative Security Management (1998) Inc. provides
licensed uniformed contracted security for the venue and
its events.Security needs will vary dependingon the nature
of the event and may include a presence in the following
positions; barricade, wings, dressing roomslback of house,
parking lot, moat, mix, roamer, gates for pat down, smoking
areasandlor other static positions in thevenue.
The cost of this service i s dependent on the staffing
requirements for each event and the number of hours
employed.Global Spectrum Facility Management is
extremeiv pleased with the relationshiaeffort and
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Financial Performance
Year Ending June 30,2010
Actual
Events
Budget
155
Paid Attendance
Variance
157
672,985
(2)
668,349
4,636
$ (102,089)
Direct Event Income
$1,073,974
$1,176,063
Ancillary Income
$2,184,654
$1,887,318
$297,336
Total Event Income
$3,258,628
$3,063,381
$195,247
Other Income
$2,831,396
$2,821,863
$9,533
Total Income
$6,090,024
$5,885,244
$204,780
Indirect Expenses
$5,642,793
$5,673,329
$30,536
Net Income
$447,231
$211,915
$235,316
Market Segment Results
--
The John Labatt Centre hosted a total of 155 events in the 2009-2010 fiscal year.
Other events accounting for 3.8% of
the total events at the John Labatt
Centre included Guts on Ice. French
stock and theThamesValley District
School 8oard”Variety 1s”concert.
.
Miscellaneous Sporting Events
accounted for 11.6% of the total
events reported in the last fiscal
year including the NHLand NBA
preseasorI games, The EUIroSan
Cup,The (:anadiar 1 Figure Skating
Championships,The U.W.0 Jack
Frost Cup and the Oldtimers
Hockey Challenge.
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Broadway shows also comprised
15.5% with 24 performances
during the past fiscal year.
Family shows held 38 events during the fiscal
year or 24.5%. Family shoes typically occupy
the facility for multiple days with anywhere
from one t o eight shows during that time. If
there were t
mancesofthesame
hisfigureCbuntedas
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The London Knights appeared
in 43 event dates accounting for
21.1% of the results.
There were 26 concerts held a t the
venue or 16.8%.
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Eve,nts not represented in the total numberqfeve~tsinclu?ed
oveI360 hours.ofice.
d:s.Also not Inclui$$:inthis
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sssevents.
Pollstar Ranking
Industry leader Pollstar Magazine once again rated the John Labatt Centre among the top-100 arenasfor worldwide ticket sales,
placing the facility at number 56 in the world.
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2 0 0 S Y e a r E n d TICKET SALES
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fa%FRANCE
511,828
~ ~ m m t I L
495.625
~.
.
434,037
4~1.812
448.081
440,061
u1.753
423,BBS
419.7BB
413.788
411,440
106.453
403,834
389,211
581,752,
374,275
372.846
370,490
359,924
355,081
349.217
337,043
aOyaklYIMiA&(Yi
unlom~.m
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185.094
3z9.w
z9.m
157.878
327.491
157,191
327.057
185.278
328,589
324,441
154,853
318,888
151.349
300,867
151,764
San Antonio. p1
3w.640
151.457
MIICOUI~I,
CANAOA
309,015
150,728
303.817
150.190
341.300
147.084
Phiiaaeiptda. PL
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YcW,UEWILUANO
Auburn HIUS. MI
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md4". NEMERLAMIS !
Sin 0lapo.CA
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148,100
273,322
271.872
d ~ . W m O K f f l G M M l 284,911
Mian!.fL
281,140
~
153.891
Tamma. WA
Amw, MY
143,843
'
138,156
MerXIlm BELGIUM
138.553
Helsldl, FINLAND
138.077
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Canadian Facility of the Year
The John Labatt Centre was named Canada‘s 2010 Major
Facilityof theyear duringceremonies held as part of Canadian
MusicWeek.The John Labatt Centre topped the Bell Centre
in Montreal;GM Place in Vancouver;MTS Centre in Winnipeg;
Northlands Rexall Place in Edmonton; Pengrowth Saddiedome
in Calgary; ScotiaBank Place in Ottawa and the Molson
Amphitheatre in Toronto. Although the John Labatt Centre has
been nominated in this prestigious category in the past.this is
the first time that London has been recognized as the home o f
Canada‘s number one sport and entertainment venue.
We are very proud t o be the recipient of this celebrated award
and grateful to everyone who has supported our venue since
we opened in 2002. Winning this award is a tremendous
honour for Global Spectrum team a t the John b b a t t Centre.
The Major Facility of the year award is voted on by registered
Canadian music industry professionals. including; artists,
agents, managers and promoters and all eligible facilities must
have a capacity that exceeds 8,000 seats.
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Winter Olympic and Paralymic Games
The 2009-2010 season a t the John Labatt Centre included
two spectacular events tied to the 2010 Winter Olympic &
Paralympic Games held in Vancouver and onevery special
experiencefor Art Johnson,a Global Spectrum employee.
From Januaryl4th tol7th.theJohn Labatt Centre
proudly hosted the 2010 BMO Canadian Figure Skating
Championships. During this event, more than 32,500 patrons
came through the building t o witness Canada’s top figure
skaters vie for their opportunity to compete at the 2010
Winter,Olympic Games in Vancouver as results from this
event largelydetermined who would represent Canada at
the Games.
Top Canadianskaters including; Scott Moir and Tessa Virtue,
Joannie Rochette. Patrick Chan and Cynthia Phaneuf all wowed
the crowds with their powerful and passionate performances
as they fought toearn a place on Canada’sOlympicTeam.
The 2010 Winter Olympic and Paralypic Games proved to
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successful eight weeksfor participating athletes
from London and surroundingareas.On June 2lst.the John
Labatt Centre in conjunction with the City of London hosted
“Inspiringa Dream”,a free community event to honour and
celebrate the achievements of these athletes.
Nineteen athletes participated in the festivities including gold
medalists Scott Moir & Tessa Virtue (Ice Dancing), Christine
Nesbitt (Speed Skating), Drew Doughty and Corey Perry (Men’s
Hockey). In addition t o the athletes,fans were also treated
to performances by Orchestra London, singerlsongwriter
Alan Frew and numerous local skating clubs.
ChiefOperatoroftheJohn Labatt Centre,ArtJohnston,got the
experience of a lifetime when his application was accepted
and he was named as an Olympia ice resurfacer operator at
Canada Hockey Place for the 2010 Winter OiympicGames
and a supervisor of ice maintenance for the Paraiympics.For
Johnston this opportunity was special because it meant”being
part of something so big, not only for Canada but worldwide.”
It was also a chance to show off his abilities to not only the
18,800 plus that packed every game but alsff to the millions
viewing on television worldwide.
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Club Cambria Grand Opening
In keeping with the tradition of offering fans a first-rate
experience,The John Labatt Centre,The London Knights and
Ovations Food Services were excited t o unveil Club Cambria.
a new high-end arena lounge in August 2009. Club Cambria
features Cambria stone surfaces on the bar tops.table tops,
wall coverings, custom logos and flooring and is open to the
public during all sporting events,concerts, theatre and other
majorevents.ClubCambria alsofeatures live music for one
hour following each London Knight home game.Additionally,
ClubCambria alsooffers a uniquealternative for corporate
events and private parties.
On August 24th. 2009, a ribbon-cutting ceremony and VIP
event was held t o officially open Club Cambria.The event
featured Canadian rock legend Ronnie Hawkins as well as
various NHL players and was attended by local dignitaries
and members ofthe business community.
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Since the grand opening in August.Club Cambria has hosted
over 30 special events including:Vic Cote‘s retirement party,
John Labatt Centre Sponsor’s Gala, London Hall of Fame press
conference,Cambria’s corporate gala, Blue RodeoVIP dinner,
Stars on Ice-Scotia Bank Private Client reception and several
business lunch meetings.
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Walking with Dinosaurs
For eight incredible performances between August 12th
t o the 16th.the John Labatt Centre was host t o Walking
with Dinosaurs-the Arena Spectacular1 This larger-thanlife theatrical arena show i s based on the award-winning
BBCTelwision series in which fifteen roaring,snariing"live"
dinosaurs mesmerize the audience-and are as
awe-inspiring as when they first walked on earth.
Over the course of the performances, more than 25,000
patrons witnessed a show unlike any other ever seen a t
the John Labatt Centre, while hundreds more were able t o
get up close and personal with a baby T-Rexat Masonviiie
Place. Bringing a show o f this magnitude to the London
was a great way for the John Labatt Centre t o start the
2009-2010fiscal year.
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NHL PRESEASON
NBA PRESEASON
Flyers vs. Maple Leafs
September 17th, 2009
76ers vs. Raptors
October 6th, 2009
The Philadelphia Flyers returned to their home awayfrom
home in London toface theToronto MapleLeafs. During the
game, LondonersJeff Carter o f the Philadelphia Flyers and
Nazem Kadri of theToronto Maple Leafs took the ceremonial
face off to the roar of London fans.The puck was dropped by
former London Knight, Philadelphia Flyer and Toronto Maple
Leaf Brad Marsh who dawned a London Knights Jersey.
Five years after their original meeting.the Philadelphia
76ers once again returned to the John Labatt Centre to take
on theToronto Rapt0rs.A high-energycrowd of basketball
fansfrom alloverSouthwestern Ontario packed the John
Labatt Centre to see 76ers star Andre lguodala go headto-head against the Raptors. In addition to the game,fans
were also treated t o multiple performances by the Raptors
Dance Pak and their mascot The Raptor.This game also gave
a group of luckychildren from the Sunshine Foundation
the opportunity to high-five the teams as they ran onto the
court for introductions.
The game, presented once again by Scotia Bank,was sold out
well before the puck dropped and fans enjoyed a great night
of hockeyin London.Thedayincluded a Block Partythat
featured autograph signing5 from the London Knights,an
outdoor beer garden featuring great live entertainment and
many interactive displays.This year the official charity of the
game,was the United Waywho benefited,from a number of
fundraising initiatives.
Earth Hour/Earth Day
On March 27th.thelohn Labatt Centre hosted a fantastic
rock show that included headliner, Billy Talent and opening
bands; Alexisonfire,AgainstMe! and Cancer Bats.This show
coincided with Earth Hour 2010 and t o help participate in this
global sustainability movement thelohn Labatt Centre was
powered by 100% green electricity.
To help celebrate Earth Day,Global Spectrum employees took
t o the streets around the building on April 16th and cleaned
up litter and other trash from the parking lot, sidewalks and
gardens as part of a city-wide effort t o keep London clean.
Ben Kowalewicz of Billy Talent comrnented,"We are so happy
to hear that the John Labatt Centre is participating in the
Earth 0aycelebrationforourshow.Wewould like toexpress
our thanks to them and also to say that they inspired us
t o make a donation t o a Clean Air Fund to help offset our
carbon footprint for this tour1 If everyone chips in a iittie it
can make a huge difference."
Thelohn Labatt Centre purchased alternative power through
the Bullfrog Power Company Bullfrog's electricitycomes
exclusivelyfrom wind and hydro facilities that have been
certified as low impact by Environment Canada under i t s
EcoLogomprogram instead offrom.polluting sources like
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coal, oil, natural'gas, and nuclear.
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John Labatt Centre/Global @
Spectrum Facility Management!
Your suppod in 2009 has a lasting impact on t h e y
special health care needs of sick and injured
children, their families and the staff at Childrenka
Hospital, London Health Sciences Centre and@
breakthrough research into the causes, cures
and prevention of chilcihooij diseases at the Y
Children's Health Research Institute.
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Thanks to your generosity and kindness,
together, we are raising hope! Thank you!
Michael Lemer
Chalr. Board of Direclon
Dabbie Canuni
Presldenl and CEO
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Global Spectrum in the Community
The Global Spectrum and Ovations staff at the John Labatt
Centre wereveryinvolved in thecommunitythisyear in
donations o f time and fundraising efforts.
raising money for the United Way of London. Initiatives
such as the 50-50 draw, battle of the sections and charitable
auctions resulted in a donation of Over $11,000 in cash.
Over $100,000 worth of donations, goods and services
went to a large number of local charities and community
campaigns. This amount had a tremendous impact in the
London Community as in many cases premium tickets
t o events including luxury suite donations were able to
generate significantly more dollars than the actual value.
Other charitable and community events supported included
Guts on Ice a fundraising initiative for the Crohn's & Colitis
Foundation of Canada and multiple community clean ups.
We take great pleasure in working with wonderful charity
organizationsfrom the Ronald McDonald House,Make
a Wish Foundation to the Canadian Cancer Society and
countless other important causes.
Ourcharitable focus andcommunity involvement in
2009-2010 included thousands of ticket donations and
Over $45,000 paid out by Ovations to local not-for-profit
organizations who worked concession stands and through
giving gift certificates.
We were also very proud t o continue our tradition of
fundraising efforts duringthe NHL preseason gameon
~September17th.2009.Thisyearwehad the pleasureof
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London Health Sciences Foundation
Nwemba28.2009
Open House Skate and Toy Drive
0
In December 2009 the Premium Seating Department at
the John Labatt Centre held its annual Open House Skate
in support of the Children's Aid Society.Thisyear we raised
over $10,000 worth of toys.The Children's Aid Society was
verygrateful t o receive this largedonation and the John
Labatt Centre was thrilled to make the holiday season
better for so manychildren. In addition to this,thousands
of dollars in food donations were collected and donated
t o the London Food Bank.This annual event organized by
Premium Seating included the support of Ovations Food
Service and Global Spectrum employees from every area of
the building who donated theirtime.Agreat time was had
by all and important local charities benefited during the
holiday season.
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Masonville Place
Ticket Outlet
On May 29th. 2010, Masonville Place hosted the grand
opening o f a remote John Labatt Centre Ticket Outlet.
Tickets for shows and events will be available for purchase
at Guest Services in Masonville Place. (excluding London
Knights tickets)
"We are very happy with this partnership," commented
Daryl Clemance,General Manager of Masonviile Place.
"It's a terrific compliment t o our shopper experience. We
strive t o provide the best quality of services t o meet our
customers' high expectations."
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"In addition t o offering shoppers the convenience of
purchasing tickets t o the best shows in town, we look
forward t o offering many unique promotional and
contesting opportunities in the future."said Chris
Campbell, Director of Marketing for Global Spectrum
Facility Management at the John Labatt Centre.
"We are thrilled t o be a part of Masonvilie Place."
Grou Salesin
the ommunity
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Thelohn Labatt Centre Group Sales Department had a very
successfulyear and continues to work closely with nonprofit,charitable,youth and school groups t o help raise
much needed funds for their organizations. Fundraising
tickets were offered for the Philadelphia 7 6 ~ vsToronto
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Raptors, Disney on Ice, Harlem Globetrotters and Super
Dogs.These programs allowed local and area children and
youth groups t o enjoy a day out to an event and generated
over $6,000 in funds for their organizations. In addition
t o developing new opportunities t o utilize our hospitality
rooms and maximizing sales through dinner packages and
pre-parties, new customized special events were developed.
One highlight this year was organizing a Royal Ball during
the 2010 Disney on Ice production of Princess Classics for our
younger patrons and families. A memorable time was had by
everyone
in
attendance and the event was a bigsutcess.
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Future Outlook
The 2010/2011 season at the John Labatt Centre looks to be
one of the best yet! In addition to having already booked
several exciting new events, concerts and shows as well as
some of the traditional favourltes,the John Labatt Centre is
looking forward t o hosting yet another national event with
the 2011 Tim Hortons Brier presented by Monsanto. For nine
days in March, theJohn Labatt Centreand the City of London
will welcome curiingfansfrom across the nation to what
promises t o be a fantastic event.TheJohn Labatt Centre
is also looking forward t o another very exciting Broadway
Series which will include Monty Python’s Spamalot. Mamma
Mia, Grease and the always popular Blue Man Group.
In the spring of 2010 it was also announced that London,
Ontario and the John Labatt Centre were chosen t o host
the 2013 World Figure Skating Championships.We are
tremendously thrilled a t the opportunity to showcase
our city,our company and our venue to the world.Global
Spectrum WiU. s.eize.this.opportunityto exceed.expectations
andshowcase Londdn;O&aario and the Jotin Latiatt Centre t o
media and fansfrom around the world.
In 20lOlZOll London Knightsfans and otherJohn Labatt
Centre patrons will also have a new scoreboard t o enhance
their experience. OES Scoreboards and Global Spectrum
Facility Management have teamed up and will be bringing in
a new state-of-the-art scoreboard that will feature advanced
technology that is sure to have a positive impact on every
fans game experience.