Solutions and Service Offerings for Manufacturing Industry

Solutions and Service Offerings
for Manufacturing Industry
www.hexaware.com
Solutions and Service Offerings
for Manufacturing Industry
Introduction
To maintain its track record of continuously increasing productivity, developing the ability to do more with less, adopting lean and
agile technologies to increase operational efficiency and ensuring product availability are imperatives for the manufacturing
sector. Manufacturers must meet ever-changing customer demand, satisfy evolving regulatory requirements and initiate
proactive measures to handle the impact of disruptive technologies such as the Internet of Things, Big Data and Augmented
Reality. Manufacturers are responding to these changes by re-designing their processes, operations, and IT systems. In many
parts of the sector, the lines separating manufacturing and services are getting blurred as more and more manufacturers venture
into providing complete solutions and thereby help run their customers’ operations.
As an innovation partner, Hexaware operates a Manufacturing Center of Excellence that currently focuses its research on
disruptive technologies. Our sizeable repository of propriety accelerators, tools, methodologies and customized approach
guarantee a substantial reduction in time and cost. Hexa Lab, our innovation center, continuously invests and enhances these
accelerators to ensure that clients continue to benefit from advances in technology and evolution of business best practices.
Sectors we Serve
Automotive
Our solutions help you improve the
efficiency of your systems through
connected technology.
Chemical
Our technology can help you safely
optimize asset performance, drive
profitable order fulfilment, and gain greater
return on product innovation.
Construction &&Materials
Construction
Materials
We provide integrated end-to-end
solutions, right from strategic consulting
to delivery.
Engineering & Procurement
Our services help achieve global and
integrated project execution with increased
efficiencies and higher visibility across
projects which enable faster time-to-market
by minimizing coding and faster configuration.
Food & Beverages
Our services help food and grocery
retailers gain advantage over their
competitors by optimizing costs and
improving productivity.
Industrial & Machinery
Our services deliver sustainable value and
transform the way companies conduct
business.
© Hexaware Technologies. All rights reserved.
High Tech
Our innovative solutions help you manage
uncertainty and exploit emerging
opportunities.
Metals & Mining
We apply technology and utilize our rich
domain expertise to deliver beyond best
practice solutions.
www.
www.hexaware.com
hexaware.com
Solutions and Service Offerings
for Manufacturing Industry
Portfolio of Services for Manufacturing Companies
Hexaware has a complete set of offerings to help clients in
Engineering,
Manufacturing,
High
Tech
and
Consumer
Packaged Goods industries. Our services help our clients
strengthen their competitive position through innovative use of
technology and service delivery models.
Customer
Relationship
Management
End-to-end sales
process design
Territory
management
Pricing and
quotation process
Collaborative bid
management
solutions
Compensation and
incentive
management
Integrated sales
and service selling
Service contracts
Customer
satisfaction scoring
Marketing campaign
management
Promotions
Sales and
marketing analytics
Supply Chain
Management
Complex order
management across
multiple back-end
applications
Demand forecasting
and supply planning
Outbound and
inbound logistics
Materials
management and
MRP
Warehouse
management
Technology solutions
for various types of
production
processes e.g.,
make to stock, make
to order, assemble to
order, engineer to
order etc.
IT for Shopfloor
Implementation of
new shopfloor
systems
Modernization of
diverse set of
legacy
applications
Integration of shop
floor applications
with ERP and
other commercial
systems
Project Based
Manufacturing
Implementation of
state-of-the art ERP
and CRM solutions
Collaborative
knowledge
management
Bid management
Project costing
Project MRP
Variance analysis
Specialized project
management
applications
Integration of
project management applications
with ERP and other
commercial systems
Enterprise Asset
Management
Systematic installed
base management
Supporting various
types of asset
maintenance e.g.,
preventive,
predictive
conditional,
technician
scheduling
End-to-end service
order management
Distributed asset
management
Analytics – asset
utilization,
component failure,
warranty
Procurement and
Supplier Relationship
Management
Direct and indirect
procurement
Catalogue based
purchasing
Technology
solutions for
centralised
procurement
operations
Spend analytics
Implementation of
SaaS based
procurement
solution
Supplier and product
master data
management
BPO for direct and
indirect procurement
Next Generation
HR Management
Both on-premise and
on-demand HR
solutions
implementation
Integrated IT and
BPO platform for HR
operations
Global talent
management
E-recruiting
Organization
development
Incentive and
compensation
management
Time and attendance
Benefits
management
Pensions
Workforce planning
and management
Employee
self-service portals
HR Helpdesk
Financial
Management
ERP enabled
Financials
Management
solutions
Solutions for
controlling and
reporting
Statutory
requirements
Collections and
receivable
management
Payables
management
Asset
management
Financial
consolidations
Finance and
Accounting BPO
Enterprise Solutions (Oracle, SAP, Peoplesoft, Microsoft Dynamics, Workday and Salesforce)
End-to-End Business Intelligence & Analytics solutions
End-to-End Enterprise Mobility Capabilities
Full suite of IT Application & Infrastructure Management Services
© Hexaware Technologies. All rights reserved.
www.hexaware.com
Solutions and Service Offerings
for Manufacturing Industry
Solutions Approach:
To retain a competitive edge in the current global economic environment characterized by market volatility, increasing customer
expectations, and contracting margins, manufacturers must proactively anticipate and create products to meet the emerging needs
of their customers. Hexaware’s solutions incorporate best-in-class processes and KPI repository, business case templates,
reference architecture, software products and innovative technologies for better IT optimization and helps improve performance of
manufacturing processes.
Aftermarkets solution - Our solution is an end-to-end offering in the areas of aftermarket comprising of warranty management, Spare parts
management, Field support, Customer relations, business support with combined use of BPO and IT to enabled better aftermarkets offering
and use of innovative technologies such as Internet of Things and Mobility.
Hexaware’ s aftermarket solution helps you drive repeat business and build a positive brand image by enabling you to
deliver a differentiated customer experience
Enabling efficient and
agile IT operations
Shop
Applic floor
Mode ation
rnizat
ion
r’s
anage
Site M bench
Work
d
ure s
fig tion
on olu ain
e-c s ch
Pr ustry lue- ents
a
ind nd v pon
a com
Enabling best-in-class
business operations
Afterm
ark
solutio ets
n
Pre-configured industry solutions and value-chain components - Hexaware offers a range of
pre-configured industry solutions for multiple verticals including tools and machinery
manufacturing, cables, construction material, auto suppliers, consumer packaged goods,
engineering and construction. They include reference customizations required for industry
standard packages such as Oracle, SAP, Microsoft, Salesforce.Com, test case
repository and product fitment assessment to help accelerate implementation, ensure
higher quality blue-print and process design and better testing.
y
Qualit e
c
n
a
r
u
Ass ing for
t
es
and T acturing
f
u
n
a
M
xt n
Ne ratio ion or
ne at t f
Ge pplic men ring
A age ctu es
n fa ni
Ma anu mpa
M Co
Site Manager’s Workbench - With this solution, project based manufacturing
and engineering and construction companies can effectively monitor and
manage complex and administration intensive site management processes
such as employee health and safety, regulatory compliance, quality and
completion inspection, asset inspection and maintenance, employee training,
attendance management, issues management etc. Our solution is mobile
device agnostic and can also be interfaced with local IT infrastructure at the
site.
Shopfloor Application Modernization - Hexaware’s modernization
methodology rationalizes and modernizes applications and infrastructure used
to support client’s shopfloor thereby delivering agility and flexibility where it
matters most. The methodology is comprehensive tool based and focuses on
the manufacturing operation enabled by the application landscape.
Next Generation Application Management for Manufacturing Companies Manufacturing companies often have a fragmented IT landscape with a complex mix
of applications including real time business critical, ERP, sales and CRM, web, channel
management, legacy and so on. These applications are expensive to maintain and time
consuming to change. Hexaware Next Generation Application Management addresses
these issues by enabling adherence to SLAs, continuous improvement based on Kaizen
principles, ongoing innovations and inside-out application rationalization. The net benefit is
stronger business alignment and reduced cost.
Quality Assurance and Testing for Manufacturing - Standardization and simplification of IT landscape using
packages such as Oracle, Microsoft, SAP etc. is a key trend in manufacturing companies globally. One of the key issues in
such programs is ensuring good quality of the application as lower quality leads to end user frustration and can stall large transformation
programs. Hexaware’s tool based quality assurance methodology helps manufacturers get more out of their testing spends. Elements such
as hub-and-spoke testing, data migration testing accelerators, EDDF, automation accelerators go a long way in ensuring good quality
application delivery.
© Hexaware Technologies. All rights reserved.
www.hexaware.com
Solutions and Service Offerings
for Manufacturing Industry
Manufacturing Center of Excellence
As
an
innovation
partner,
Hexaware
operates
a
Manufacturing Center of Excellence that currently focuses on
the following three disruptive technologies:
Internet of Things
It has multiple applications – smart machines that
self-diagnose and maintain themselves, energy efficient
appliances, machines communicating with each other for
efficient operations and so on. Hexaware’s expertise and
Big Data
research focus is in the area of developing business
applications
and
technology
solutions
that
will
help
manufacturers to maximize this technology. The CoE is
specifically focusing on using IoT for deeper shop floor-to-top
floor integration, more efficient asset management and
intelligent appliances. With IoT, manufacturing organizations
While Big Data technologies are rapidly maturing,
however, many manufacturing companies are still at an
early stage of utilizing its potential. There are multiple
issues to consider, possibly the most important being
choosing the right application. Hexaware is currently
working at the forefront of Big Data technology to
develop aindustry specific use case repository that will
benefit from this new technology and help companies
make the right decision. Areas of expertise include
supply chain management, component failure analysis,
better defect prevention, warranty analytics, product
profitability analytics, project costing and variance
analytics. Processing and analyzing the Big Data related
to sales trends will help manufacturing organizations
improve operational efficiency by facilitating adoption of
lean practices and increase profitability by identifying
processes and products that can be eliminated. Also, an
analysis of repeat customer behavior can help deliver
the right product in a timely manner.
© Hexaware Technologies. All rights reserved.
can manufacture smarter by enabling a network that allows
communication and autonomous control of machines without
manual intervention.
Augmented Reality
Advances in computing have now made it possible to
augment and enhance the physical world by
superimposing information and data from the digital
world. Hexaware’s Manufacturing CoE is currently
developing applications and use cases on using
Augmented Reality technologies in a manufacturing
setup. Examples of use cases include office and plant
workforce management, machine maintenance, spare
parts information visibility. Reduced decision making
time, increased productivity and improved product quality
are some of the benefits that manufacturers can realize
from Augmented Reality technologies.
www.
www.hexaware.com
Solutions and Service Offerings
for Manufacturing Industry
End-to-end SAP implementation and rollout
for a worldwide leader in solar panel manufacturing
Hexaware supported the client in evaluation and
selection of the product. Subsequently, Hexaware
was chosen to be the implementation partner for
their business across the globe. Hexaware also
supported implementation of SAP APO (Advance
Planning and Optimization), SAP SRM (Supplier
Relationship Management) and SAP EH&S
(Environment, Health and Safety).Hexaware is
now responsible for supporting the customer’s
core enterprise business application in the US,
Malaysia, Germany, Mexico and India. Benefits
included 50% cost reduction in supply chain,
better procurement processes and 20% increase
in sales.
Application environment modernization for
a construction and building material manufacturer
Success Stories
Hexaware started off as a consulting partner for the
client and found that the existing system landscape
needed a change. Considering the client’s future
application landscape and business growth,
Hexaware’s strong ERP consulting taskforce
suggested a revamp of the existing Oracle suite and
recommended an upgrade of the SAP applications.
Benefits included improved customer experience,
scalable infrastructure at a fraction of the incremental
cost, reduced maintenance costs and functionalities
to meet mission-critical needs.
Streamlining business processes for a leading
construction machinery manufacturing company
Customization and Development of end-to-end sales
process in SFDC for a leading air conditioner manufacturer.
Hexaware partnered with the client in this transformation
drive providing end-to-end consulting, implementing and
testing to unify and integrate all the existing operational
business processes from diverse legacy applications to
one single and unified solution by implementing SAP
Business All-in-One ERP application suite. With
Hexaware’s solution, the client achieved a higher customer
satisfaction index, improved operational efficiency and
delivered better return on investment to its customers.
Hexaware customized a common system in Salesforce to help the
client fulfil country specific sales processes and recommended the
deployment of the Salesforce Touch platform to enhance the digital
experience. Hexaware delivered an optimum solution that could be
rolled out in multiple geographies. The solution also helped the client
provide multi-currency, multi-lingual support, improve business
planning and forecasting and minimize loss of business information
flow.
About Hexaware
Hexaware is a leading global provider of IT and BPO services. Also listed among the Top 20 Indian global IT services organizations, Hexaware is a USD
388 Million (FY 2013) Company with global workforce of around 8800+ consultants. The company has achieved leadership position in domains such as
Banking, Financial Services, Insurance, Travel, Transportation and HR-IT solutions. Hexaware focuses on delivering business results leveraging
technology solutions and specializes in Business Intelligence & Analytics, Enterprise Applications, Independent Testing and Legacy Modernization.
Hexaware has been providing business technology solutions for over 23 years and offers world class service delivery, technology leadership and skilled
human capital
NA Headquarters
1095 Cranbury South River Road
Suite 10, Jamesburg, NJ 08831
Tel: 609-409-6950
Fax: 609-409-6910
India Headquarters
152, Sector – 3
Millennium Business Park
‘A’ Block, TTC Industrial Area
Mahape, Navi Mumbai – 400 710
Tel: +91-22-67919595
Fax: +91-22-67919500
EU Headquarters
4th Floor, Cornwall House
55-57 High Street, Slough
Berkshire SL1 1DZ, UK
Tel: +44 (0)1753 217160
Fax: +44 (0)1753 217161
APAC Headquarters
180 Cecil Street,
#11-02, Bangkok Bank Building,
Singapore 069546
Tel: +65-63253020
Fax: +65-6222728
For all Hexaware office locations, visit: http://www.hexaware.com/worldwide.htm
Safe Harbor
[email protected]
Certain statements on this brochure concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could
cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to,
risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost
advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client
concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in
telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the
companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring
companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.
© Hexaware Technologies. All rights reserved.
www.hexaware.com