Colorado Ski Country USA

Colorado
Ski Country
y
USA
Triple
Crown
Leadership
June 6, 2012
Challenges!
S
Surprises
i
Sometimes
SelfSelf
Inflicted
Strategy Whiplash
Audacious
You Might Think
Impossible
Nothing
ot
g is
s
Impossible
Commit to build an
excellent, ethical,
and enduring
organization
Excellent =
E
ti
l Performance
P f
Exceptional
Ethical =
Do the Right Thing
X
Return on Ethics
Source: Ethisphere Institute
Enduring =
Sustainable
-Internally
- Externally
y
Triple Crown Organizations
C lt
t
Culture
off Ch
Character
“Culture is the legacy
g y of leadership.
p
A culture of character
is the legacy
of triple
p crown leadership.”
p
Quest
Breakthrough
Results
Triple Crown Leadership
Transforms
Five Practices
Head & Heart
Colors
Steel & Velvet
Stewards
Alignment
-Character
Character
-Fit
-EI
EI
-Competence
-Knowledge
-Skills
“I want to make sure they
y fit the organization
g
and have fitness for what we want them to do.
I want them to fit with our values and culture.”
–Ursula Burns, CEO, Xerox
Firsters
Less structure
Skill
Development
Flexibility
Mobility
y
Fun
Define
Their
Work
Younger
g Generation Wants
$$$$?
Five Practices
Head & Heart
Colors
Steel & Velvet
Stewards
Alignment
What Empowers?
Boss?
Ð
P li i ?Î
Policies?Î
The Colorss
P
Purpose
Vi i
Vision
Values
V l
2a Purpose
2a.
“Organize & access world’s information”
“To make
people happy
happy”
--Walt Disney
Vision
2b.Vision
Bold
Vivid
Inspiring
“There will be a personal computer
on every desk
running Microsoft software.”
-Bill
Bill Gates
“Insanely
great
products”
“Put a small ding
in the universe”
2c. Shared
Values
Values
y Core beliefs
y Guide behavior
-Needs of Patient 1st
-Collaborative Medicine
49
Five Practices
Head & Heart
Colors
Steel & Velvet
Stewards
Alignment
“Both steel and velvet,,
hard as rock
and soft as fog,
holding fast
both the terrible storm
and perfect peace”
Velvet
Not This
Velvet
Velvet
-Protects
P t t
-Coaches
Mutterers
Passives
Whiners
N
ti
Negatives
Crazy-Makers
Steel Not This
Results
Power
Decisive
Authority
Change
Switch
Flex
“Sometimes, you have to be a wartime general.
Sometimes, a peacetime general.”
Lorrie Norrington, eBay
Steel Takes Casualties (if necessary)
Unguided
Missiles
Dictators
Non-Aligned
Non-aligned
Malicious
Compliers
Destructive Achievers
Toxic
How do you handle people
who violate the values?
“We fire them”
External Casualties
H
Fl
i t t?
How
Flex & B
Be C
Consistent?
Shared
Values
Five Practices
Head & Heart
Colors
Steel & Velvet
Stewards
Alignment
Stewards
Leaders as Stewards
(Step Out of Their “Function”)
• Board
• CEO
• Officers
• Leaders
without
ith t
Authority
Culture of Character
Needs To Be Protected
Tyco’s New Board
Tyco Value
Behavior
Champions Integrity and Trust
•Is widely trusted
•Demands integrity on the team
•Honors Code of conduct
Managerial Courage
•Lets people know where they stand
•Provides direct, complete and actionable feedback to others
•Faces up to people problems quickly and directly
Customer Focus
•Dedicated to meeting the expectations of internal/external customers
•Works to improve products and services
•Gains
Gains customers’
customers trust and respect
Learning/Change Agility
•A relentless learner; seeks out feedback
•A change leader; understands the need for change before being told
•Creates effective plans to promote change
Builds Effective Teams
•Blends people into teams; shares wins and successes
•Creates strong morale and spirit, a feeling of belonging in the team
Manages Vision and Purpose
•Communicates a compelling and inspired vision or sense of core purpose
•Can inspire and motivate entire units or organization
•Creates mileposts and symbols to rally support
Champions Diversity
•Hire and manages all kinds of classes and people equitably
•Deals effectively with all races, nationalities, cultures, disabilities, ages,
genders
•Supports
S
t equall and
d fair
f i treatment
t t
t and
d opportunity
t it for
f all
ll
Drives For Results
•Very bottom-line oriented; can be counted on to exceed goals
successfully
•Is constantly and consistently one of the top performers
•Steadfastly pushes self and others for results
Business Acumen
•Knows how businesses work; knows the competition
•Is aware of how strategies and tactics work in the marketplace
Integrity
Excellence
Teamwork
Accountability
Description
Make the 9 behaviors our Gold Standard
Leader
Voice of 1
Five Practices
Head & Heart
Colors
Steel & Velvet
Stewards
Alignment
Alignment
Five TCL Practices
Head & Heart
Colors
Steel & Velvet
Stewards
Alignment
Rocky Flats
86
87
“We created a culture of respect where average
people
p
p produced
p
extraordinary
y results.
We grew and changed into different people.
It was not about me. It was about them.
It was the job of a lifetime.”
Benefits of
Triple
Crown
Leadership
> People
P
l Connect
C
t
> People Become
Committed
> Instills
Discipline
>Creates a
Culture of
Character
> People
Collaborate
> Clarifies Focus
>Facilitates
Constructive Conflict
Fosters
Teamwork
Provides Feedback
> Unleashes
Talent
How See
Yourself?
“I always wondered
why somebody didn’t
do something.
something
Then I remembered.
I was somebody.”
Change Your View
d
hi
off L
Leadership
P
Power
Rangers
R
M
Morph
h
Courage
“Triple crown leadership
rejects the easy way out
and
d finds
fi d another
th way forward.”
f
d”
“Find another way”
Be
Bodacious
Be Excellent
Ethical, And
Enduring