Bringing it All Together 2015

BRINGING IT ALL TOGETHER
C O M M U N I T Y
R E P O R T
2 0 1 5
TABLE OF CONTENTS
BRINGING IT ALL TOGETHER
Bringing it all Together . . . . . . . . . . . . . . . . . . . . . . . . . . 1
With so many pieces coming together, this has been a transformative year.
Celebrating Community Impact . . . . . . . . . . . . . . . . . . . . . 2
Last year, when our Board and senior leadership team identified service access and
improving client experience and outcomes as Lutherwood’s most important priorities, we
knew we were looking for fundamental changes that reached beyond our agency. A year
later, we are seeing impressive results as you will discover in this Community Report.
Stories of Impact
Feeling Good About Herself . . . . . . . . . . . . . . . . . . . . . . 6
Benefiting From International Experience . . . . . . . . . . . . . . . . 8
A Safe Haven From Trouble . . . . . . . . . . . . . . . . . . . . . . 10
Proudly Supporting the Community. . . . . . . . . . . . . . . . . . 12
A System You Can Rely On . . . . . . . . . . . . . . . . . . . . . . . 14
Staff Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Your Donations Are Helping Change Lives . . . . . . . . . . . . . . . . 18
Our Boards & Senior Leadership . . . . . . . . . . . . . . . . . . . . . 19
Financials & Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
For example, by more closely integrating our children’s mental health, employment and
housing services, we are offering a more holistic approach that better serves those who
turn to us for help. Also, our “Just About Kids” client information platform is helping
clients more easily transition between programs and agencies. And our shelter diversion
program is making it easier for families at risk of being homeless to find more appropriate
accommodations.
Bill Allen
In our new “lead agency” role, we are responsible to plan and implement changes
to Waterloo Region’s children’s mental health system. This role moves us beyond being
a service provider, to being a system administrator delivering wide-ranging services
through multiple providers. Encouragingly, other agency leaders have similar
transformational views and are very willing to join us as we develop a more visible,
accessible and effective system.
Lutherwood is all about people. So the most inspiring aspects of our Community Report
are the amazing stories of clients such as Toria, Syed and Mackenna who overcame
tremendous obstacles to achieve their goals, the people behind the scenes like the
Strassburger family whose long-term generosity has helped so many youth, and the
wonderful staff with which it is a privilege to serve.
John Colangeli
It is wonderful to see so many community partners, funders, donors and staff willing
to work together. Because, we are the pieces that need to come together, and together
we will continue to strengthen the lives of people living and working in our community.
Lutherwood is a not-for-profit health and social service organization that supports youth with mental health issues, individuals looking
for employment, people at risk of being homeless and people in need of counselling. Its services are accessed by more than 15,000
clients annually in Waterloo Region and Wellington County.
Bill Allen
Chair, Board of Governors
John Colangeli, PhD
Chief Executive Officer
www.lutherwood.ca
CELEBRATING COMMUNITY IMPACT
Rethinking the Housing System
After the province downloaded community homelessness prevention funding, the Region of
Waterloo redesigned its housing stability system presenting Lutherwood with an opportunity
to significantly expand its housing programs and services. Lutherwood’s Kitchener and
Cambridge resource centers are now hubs for housing services providing an amalgamated
Housing Counselling and Rent Fund service. The Families in Transition program – redesigned
and expanded as the point of access for families seeking to enter a shelter in Waterloo
Region – diverted more than 200 families from emergency shelters and rapidly re-housed
over 100 families. Lutherwood implemented a Tenant Transition Program to support tenants
impacted by the Region’s redesign and evaluation of supportive housing units, to access other
appropriate housing and supports as needed. Finally, Lutherwood hired a Housing Specialist
to work with private market landlords and make additional rental units available to individuals
who experience persistent homelessness.
Easing Transitions Through Partnership
A big frustration for families accessing children’s mental health services is the need to restate
their child’s issues and circumstances when they transition into another program or agency.
In response, Lutherwood launched a client information system that enables multiple agencies
to access and add information about clients and together with Carizon, Just About Kids
(JAKs) now contains key information for clients who have received service from any of our
joint children’s mental health programs. We are now adding the balance of Carizon’s children’s
mental health programs so that as clients transition into Lutherwood’s youth-focused
programs, their transition will be more seamless. JAKs is already improving data quality and
collection efficiency while streamlining access to and transition between services for children
and youth in our community.
2
www.lutherwood.ca
CELEBRATING COMMUNITY IMPACT
“Kids in Emerg” Improves Service
When children and youth experience a mental health crisis, they cannot wait to receive
support. Grand River Hospital’s (GRH) Child and Adolescent Inpatient Psychiatric Unit
(CAIP) provides intensive treatment to support these children and youth, but cannot
efficiently provide this service when beds are occupied by patients that are stabilized and
not completed their treatment, yet not ready to go home. Lutherwood partnered with
Carizon and GRH to launch “Kids in Emerg,” an initiative to streamline the service pathway
so that CAIP can move children and youth to Carizon and Lutherwood to continue the
treatment while freeing up spaces to serve more patients and reduce CAIP’s wait list.
Helping Young Entrepreneurs
Innovation and entrepreneurship are critical to survive in today’s business world.
Lutherwood partnered with the YMCA and Wilfrid Laurier University’s Schlegel Centre
for Entrepreneurship to deliver a program that draws on the strengths of all three partners
to help young entrepreneurs who experience barriers to finding work. Funded by Ontario’s
Ministry of Economic Development, Trade and Employment, BizU offers small business
workshops on market research, marketing, rules and regulations, sales and business
planning. It also offers individual coaching sessions with people who have launched their
own businesses. Out of the first twelve graduates, nine young entrepreneurs successfully
launched a business.
Improving the Learning Environment
The classroom environment at Lutherwood’s Children’s Mental Health Centre is an
important aspect of supporting the mental health treatment program. However, over the
years the classrooms had become cramped, tired looking and offered limited natural light.
After consulting with teachers and staff, it became clear that the centre needed significant
changes. Over the summer months, Lutherwood relocated its administrative staff and
renovated the vacated area to transform it into a school wing that now boasts larger,
4
brighter and more comfortable classrooms. The move has given the youth an improved
learning environment, convenient access to psychology and clinical staff and a better
more supportive overall experience at Lutherwood.
Operation: Implementation
Lutherwood’s Institute for Children and Youth Mental Health partnered with the Ontario
Centre of Excellence for Child and Youth Mental Health to deliver a provincial learning
symposium called Operation: Implementation. Seventy-five people from agencies across
Ontario learned how to use implementation frameworks to increase the probability of
success when implementing programs and large-scale changes. The symposium included
internationally recognized researcher and keynote speaker Dr. Michelle Duda, six peer
agencies that freely shared their program implementation struggles and successes,
and facilitated workshops where participants shared their challenges and brainstormed
solutions. The symposium was of particular interest to lead agencies.
New Training Opportunities for Clients with Disabilities
People with disabilities face multiple obstacles searching for employment. Last fall,
through their Ontario Disability Support Program (ODSP) the Ministry of Community &
Social Services launched a pilot program to help clients with disabilities access funding
to improve their employability. Lutherwood’s ACE employment program, which helps
clients with disabilities and employers willing to hire people with disabilities, was selected
for this initiative. Staff helped clients identify suitable training opportunities that would
enable them to secure meaningful employment and after just six months, 24 clients
received training such as college courses, specialized training, computer courses,
first aid and food safety courses that they felt would enable them to achieve, maintain
or advance in their employment. These clients expressed that their confidence,
self-esteem and overall ability to contribute to the workforce had increased
considerably due to this opportunity.
www.lutherwood.ca
FEELING GOOD ABOUT HERSELF
Toria Groves’ first day at Lutherwood’s Children’s Mental Health Centre was nervewracking. “I was so nervous,” she recalled. “Would the students like me, or would they
bully me and gossip like all the others did?”
At previous schools, Toria had constantly battled rumours and innuendos from her
peers. While some teachers openly supported her, she suspected others were judging
her. Graduating into high school offered no relief as her tormentors followed. Her
confidence and self-worth eroded and the once talkative teen became shyer and more
withdrawn. She started skipping school to avoid the relentless torment and resorted
to cutting herself to escape life’s pain.
Then Adam’s phone rang with the news that his daughter would be transferred to
Lutherwood. “It was such a relief,” he remembered. “After two years on a waiting list
we finally had hope.”
“I have good
memories of
Lutherwood. They
didn’t judge me;
they accepted me
for who I am. It was
hard to leave.”
– Toria Groves
Her first day was “…really weird. I walked into a nine-desk classroom with big windows
and lots of light,” Toria said starting to smile. “Our teacher was different; she really talked
to us. I even knew one of the students.” Toria met other youth who were dealing with
really difficult circumstances. Over time she learned to accept herself, value her strengths
and appreciate what she had. In music therapy she had “a lot of fun expressing emotions
through music” and in shop class she made a skateboard and pajama bottoms that
she still wears. Most importantly, she believed in herself again. At the year-end show
her confidence shone through as she sang a song about herself in front of her peers
and their families.
After two semesters at Lutherwood, Toria started at a different high school. “I was nervous
but it was a new start, I felt good about myself and I knew I could do it. I was happy and
made a friend on the first day.” As for the future, “I want to do something with animals
or be a mechanic because I like Auto class. I am getting honour roll marks in math.”
“Toria has come a long way,” observed Adam. “She is more mature, controls her
emotions and deals with conflict now. She knows how to reframe and steer back to a
more appropriate response. She fits in with her peers and we have a better relationship.”
A beaming Toria responded “Not everyone is lucky enough to have a dad like you.”
6
www.lutherwood.ca
BENEFITING FROM INTERNATIONAL EXPERIENCE
Syed Quli’s steely determination, strong work ethic, positive attitude and friendly
personality have served him well throughout his adventurous career.
A civil engineer by training, Syed spent more than ten years working on design, build
and civil construction projects in India. While he could have comfortably (if you call working
in 50°C heat comfortable) stayed for many more years, Syed moved to United Arab
Emirates where he worked for six years including as an Operations Manager for an oilfield
infrastructure project in Abu Dhabi. In July 2013, he and his wife Rubina decided to start
their next adventure in Canada.
Settling in Guelph, Ontario, he faced the challenges many immigrants face. “It is very
challenging finding work in your field when you first come to a country,” recalled Syed.
“There can be issues with languages and workplace cultures, and you do not have
a network of people to connect to. In my case, my engineering qualifications are not
recognized here, so I took some courses and joined groups and business associations
to meet professionals and get their advice.”
“Local employers
should consider
hiring recent
immigrants. We
have so much
to offer and are
looking for a chance
to earn Canadian
work experience.”
– Syed Quli
Despite a discouraging lack of response to almost 200 applications, Syed remained
determined to find a relevant job. “Canada welcomed me and I can only truly contribute
if I find work in the same field as my education and experience.”
Motivated to find even a small job in his field from which he can grow, Syed came to
Lutherwood’s Guelph office. “The people at Lutherwood offered me a truly positive
experience. They listened to me and offered great advice.” Through the Job Search
Workshop and Employment Ontario programs, he learned more about the Canadian
workplace, how to look for work and gained access to financial support to further his
professional development. In the Mentorship program he met a local professional engineer
who connected him into the local network. Extremely excited by a Construction Supervisor
posting in Toronto, Syed asked Lutherwood to help him prepare for a rigorous four-part
hiring process. Months later, he was selected out of 400 applicants.
Today, with his career on track, Syed volunteers at OACETT (Ontario Association of
Certified Engineering Technicians and Technologists) helping students and immigrants get
relevant, technical credentials. He is also working on his Project Management Professional
(PMP) and Certified Engineering Technologist credentials. “I would not be successful if not
for my wife, my mentor and the exceptional Lutherwood team,” he concluded.
8
www.lutherwood.ca
A SAFE HAVEN FROM TROUBLE
Amy (not her real name) was a troubled teenager. Her relationship with her divorced
parents was strained, she didn’t bother much with school, hung out with the wrong crowd
and abused alcohol and drugs.
A Lutherwood community worker told Amy about Safe Haven Shelter, an alternative to
living on the street for vulnerable youth, where she could take some time to consider her
situation and get the support she needed to turn her life around.
“I was terrified when I arrived at Safe Haven,” the articulate teen recalled. “It was late at
night and going home was not an option. There are negative connotations to the word
“shelter” so I was freaking out. But that night, the staff and other youth welcomed me.
I had a warm shower, was given new PJs and my own bedroom, and then I went to
bed exhausted.”
“Safe Haven helped
me get my life on
track, appreciate
what I have and
be responsible
for my life.”
– Amy
The staff help each individual develop life and social skills, attend school, access
community-based services and reintegrate with their family as appropriate. “It wasn’t
a holiday,” Amy added. “There are rules and a routine: wake up, breakfast, school, dinner
and evening activities. We did everything together – we all pitched in. Some nights we just
talked about whatever was on our minds which was very helpful as we could relate to each
other knowing that we are not alone. There were some younger kids who had a much
tougher time than I did. While at Safe Haven I got control of my life, figured things out,
and stopped using drugs.”
“I loved being there. They have the most amazing staff; younger staff I could relate to and
older ones who are almost motherly figures. This is more than just their jobs, they really
care. They were my family for six months and I am welcome to visit anytime.”
Now an avid reader, Amy is free from drugs and alcohol, graduating high school, and
looking forward to university and a career in health care. “I have a much better relationship
with my family and love our family dinners. I have a job, plans for the future and I am
happy. I am so very thankful that I ended up at Safe Haven instead of on the street.”
10
www.lutherwood.ca
PROUDLY SUPPORTING THE COMMUNITY
Being proud of who you are and what you do is the hallmark of success – a lesson not lost
on the Strassburgers.
In 1949, Morgan Strassburger Sr. started a roofing business out of a three bedroom home
with a pickup truck, one employee and eventually twelve children. The family business
quickly outgrew the home as it expanded to offer additional products and services including
insulation, siding, awnings and hardware. In 1984, the Strassburgers made their first vinyl
window and since then have focused on building world-class windows and doors.
Today, Morgan’s son Bob is the President, and his daughters Kim and Lori, nephew Dana,
son-in-law Alex, sister Debbie and many nieces and nephews are part of the leadership
team at Strassburger Windows and Doors. When you enter the office area, their strong
sense of pride and community is evident through the photos of family and company history
along with the countless acknowledgments, awards and plaques they have received in
appreciation for their charitable giving in Waterloo Region.
Yet their philanthropy, like their President, is quiet, humble and gracious. “Despite having a
large family and a growing business, Dad always helped when and how he could,” recalls
Bob. “He taught us that as a family and business, we must help our community get better
and stronger.”
The Strassburgers’ first major community donation helped build a residence for troubled
boys in 1967 – the start of Lutherwood. “The Strassburger family’s support has been
unfailing over our 45 year history,” added Donna Buchan, Executive Director of Lutherwood
Child and Family Foundation. “Their continuing support has helped countless children.”
“The Strassburger
family exemplifies
the pride and
commitment that
makes people,
businesses and
communities strong.”
– Donna Buchan
Tragically in 2010, Bob’s brother and company Co-President Dennis died too young of a
heart attack. “Dennis was a special man whose joyful personality and humour raised the
spirits of people around him,” recalled Donna. “He, along with Bob, held a special place
in his heart for the children with serious mental health challenges who live, learn and heal
at Lutherwood. So to honour Dennis, we created Denny’s Café as a special gathering
place for children, families, staff and guests, where the youth learn some basic food
preparation and serving skills. To most it is their first job experience.”
Each fall, Strassburger Windows and Doors hosts their annual Dennis Strassburger
Memorial Golf Tournament in support of Denny’s Café and Lutherwood’s youth. In just
four years, their tournament has raised more than $120,000.
12
www.lutherwood.ca
A SYSTEM YOU CAN RELY ON
Recently, the mother of a youth struggling with his mental health shared her stressful
journey into Waterloo Region’s children’s mental health system. Having gone to her son’s
school, physician, a hospital and a community agency, she finally turned to the police
in her desperate plea for help. She didn’t know what was wrong with her son, what
community services were available or how to access those services. Sadly, this is not
an uncommon experience for parents in Ontario. Fortunately, it is one that Lutherwood
is changing in Waterloo Region.
Last summer, as part of its province-wide “Moving on Mental Health” initiative, the
Ministry of Children and Youth Services (MCYS) identified Lutherwood as a “lead agency”
responsible for making children’s mental health services in Waterloo Region better and
more accessible for children and families.
As a lead agency, Lutherwood becomes responsible for identifying local children’s
mental health needs, planning service delivery, funding agencies to deliver services, and
building stronger connections with the education and healthcare sectors. To accomplish
this, Lutherwood formed a Lead Agency Advisory Council - a team of decision-makers
representing seven local agencies with MCYS-funded children’s mental health programs,
MCYS, two school boards, the police and the Local Health Integration Network.
“We are taking a
very collaborative
approach to develop
a children’s mental
health system that
serves children and
families in their time
of greatest need. ”
– John Colangeli
“The Lead Agency Advisory Council is an excellent opportunity for local service providers
to work together to transform the system from the inside out,” said Leslie Josling,
Executive Director of KW Counselling Services. “We have a unique opportunity to create
an interconnected system that better meets the mental health needs of children, youth
and families living in Waterloo Region.”
After creating a Vision for the system “Children, youth and families get compassionate,
quality mental health supports when and where they need them,” the Council developed
a Core Services Delivery Plan and a Community Mental Health Delivery Plan that reaches
beyond the children’s mental health system to include the interconnections with other
services that support children and youth. The Council is now engaging other health and
social service providers to help improve access to and the quality of the children’s mental
health system, as well as ease the transition in, through and out of the system.
14
www.lutherwood.ca
STAFF PERSPECTIVES
“When I started at Lutherwood’s Employment Services five years ago, I realized that
careers play a vital role in shaping people’s lives. Today’s rapidly changing workplace
impacts the quality of people’s lives and their sense of worth. By helping clients regain
a strong sense of self and align their skills and talents to meaningful employment
opportunities, I have not only helped the clients I serve but also found great satisfaction
in my own life. I am very grateful to work at Lutherwood and to be a part of a caring
and empathic team that shares my values and passion for helping others.”
“As part of the Foundation team, I am fortunate to interact with very special people. My
colleagues are committed to bringing the best of themselves and to delivering wonderful
support to the people we serve. I am also inspired by the youth who live and learn at our
Children’s Mental Health Centre and the members of the community who want to make
a difference in their lives. I am grateful to be part of the Lutherwood family.”
– Sandra Villarraga
– David Miotto
“As a community mental health coordinator, working primarily out of Cambridge, I help
families find the right pathways to supporting their youth here in our community. This
region has a tremendous network of supportive and resourceful professionals and I am
privileged to represent Lutherwood and the contribution we make in delivering exceptional
service to the community.”
– Jenni Smith
“My job as a child and youth counsellor is a privilege. Being able to work with youth
everyday is a pleasure. The opportunity to listen to what each youth has to say gives me
new perspectives on life each day. Simply put: my job inspires me.”
– Nick Brown
16
“Working at Betty Thompson Youth Center has provided me with new experiences and
strengths which will help me become a better Child and Youth Counsellor. I have wanted
to work with youth and at Lutherwood since I started my schooling. I look forward to going
into work because of the positive atmosphere and because the team that I work with
values my talents and respects who I am. We all care about and support each other
which makes it easier to help the youth we serve to the best of our abilities.”
– Shelby Gale
“My time at Lutherwood can only be described as amazing. In the year and half that I have
worked here, I have had incredible opportunities to grow my skills and advance my career.
These transitions have opened my eyes to what a positive impact Lutherwood has on the
community. I am truly blessed to work for such a wonderful organization.”
– Kristine Kohut
www.lutherwood.ca
OUR BOARDS & SENIOR LEADERSHIP
YOUR DONATIONS ARE HELPING CHANGE LIVES
Gifts for Today
Lutherwood Board of Governors
We are grateful to the 1,888 donors who provided 4,212 donations this year, making it
possible for the Lutherwood Child and Family Foundation to grant over $1.2 million to
Lutherwood to support valuable programs for children and families. Here are some areas
where your donations made a difference:
W.R.(Bill) Allen (Chair)
Deputy Minister of Tourism (retired), Guelph
Children’s Mental Health Residential Treatment Services
$783,567
While government funding supports basic residential treatment service, it is never enough
for the depth of excellent services the children who live and learn at Lutherwood need and
deserve. This year, your donations supported the specialized care from a nurse, chaplain,
recreation therapist and music therapist as well as special learning and activity resources
along with some core work done by our staff on a daily basis.
Community Mental Health Services
$322,478
Your donations made sure that any child needing safety and support to avoid homelessness
would find it at Safe Haven Shelter. As well, you helped families access counselling through
Lutherwood Family Counselling Services, youth at risk of going to jail receive specialized
crisis support and children and families coping with the effects of Fetal Alcohol Syndrome
Disorder.
Steps for Kids
This year, 680 friends all in
one place, all for one cause,
stepped and stood up against
the stigma of children’s mental
health at Lutherwood’s annual
Steps for Kids event. We
couldn’t have asked for a more
beautiful day or a better result
with a record $121,000 raised
to support children with mental
health issues.
18
Housing and Employment Services
$44,916
Families at risk of homelessness received help from you to find and maintain safe and
secure housing. In addition, individuals received guidance, coaching and support to find
employment and at-risk youth learned skills to start their own business.
Sharing Knowledge about Children’s Mental Health $112,474
Through your support, the Lutherwood Institute for Children and Youth Mental Health
continued to share applied research and best practices across the country in a variety
of ways including a symposium, speakers series and UMIND.ca.
Gifts for Tomorrow
Several gifts came to us this year through the estates of long-time friends of Lutherwood, for
which we are grateful. Thank you to all of you who have included Lutherwood in your will for
your commitment to helping us serve tomorrow’s generations of troubled children, ensuring
hope and care will always be there.
Dr. Thomas F. Cawsey
Professor of Business, Wilfrid Laurier University
Waterloo
Simon Chan
Assistant Vice President, Strategic Initiatives,
Retail Markets, Manulife, Waterloo
James Chmiel
President, Erb & Erb Insurance Brokers Ltd.
Kitchener
Sunny Field
Wealth Advisor, Senior Pension Consultant
BMO Nesbitt Burns Inc., Waterloo
Carolyn Graham
Principal, Clemens Mill Public School, Cambridge
Rev. Robert Krestick
Pastor (retired), Lutheran Church-Canada, Waterloo
Michelle Lantink
Assistant Vice President, Retail Markets Product
Support Office and Integration, Manulife Financial,
Kitchener
Paul Rhodes
Business Consultant, Rhodes Consulting Inc.
Puslinch, Kitchener-Waterloo
Trent Robinson
Businessperson (retired), Kitchener
Cynthia Sundberg
Vice President, Operations & Administration, Virtual
Causeway Waterloo; President, School of Rock,
Kitchener-Waterloo
Ann Van Norman
School Teacher (retired), Cambridge
Lutherwood Child & Family
Foundation, Board of Directors
Ann Van Norman (Chair), School Teacher (retired),
Cambridge
Simon Chan, Assistant Vice President, Strategic
Initiatives, Retail Markets, Manulife, Waterloo
Ian Cook, President, Cook Homes, Waterloo
Trent Robinson, Businessperson (retired), Kitchener
Dietmar Sommerfeld, Senior Vice President & Broker,
CBRE Limited, Kitchener
Scott Uffelman, President, Ontario Seed Co. Limited,
Waterloo
Senior Leadership
John Colangeli, Chief Executive Officer
Jennifer Hesson, Director of Operations
Mental Health Services
Tricia Burbidge, Chief Administrative Officer
Heather Fedy, Director, Human Resources
Kathy Payette, Director, Mental Health Services
Randal Penney, Director, Lead Agency
Chris Sellers, Director, Communications, Marketing
& Strategy
Sherri McDermid, Assistant Director, Employment
& Housing Stability Services
Sherrie Hyde, Risk Manager
Lutherwood Child and Family Foundation
Donna Buchan, Executive Director
Luther Village on the Park
Rebecca Roy, Director
“Relationships are so
important in everything
we do. Through
meaningful relationships,
our leaders can inspire,
motivate and support
our staff to achieve our
vision. As we continue
to embrace a responsive
leadership approach, we
are seeing a lasting change
in employee engagement,
our workplace culture and
our ability to provide the
best possible service to
our clients.”
– Heather Fedy
Margo Blayney, Director of Operations
www.lutherwood.ca
FINANCIALS & STATISTICS
• 1,753 youth and families
served through Front Door
A guiding objective of our financial program for more than a decade has been to ensure
Lutherwood is here to serve both current and future generations. Using long established
principals from the business sector, we have diversified our revenue sources, diligently
contained costs and embraced the social enterprise concept. While this did not make
us immune to the current economic uncertainty, we are fortunate to be relatively well
positioned financially so we may continue to focus our attention on helping those who
turn to Lutherwood for support with mental health concerns, job loss, housing needs
and other challenges in life.
• 939 individuals and
families served by Lutherwood
Family Counselling Service
Sources of Funding
Services
• 15,100 clients
• 2,800 people helped
with mental health concerns
• 1,571 children helped with
mental health concerns
• 6,968 people assisted with their
employment needs
• 2,189 clients found employment
through our programs
• 24,151 visits to our self-directed
resource centres
• 5,021 people assisted with their
housing needs
• 3,327 people accessed housing
resources
• 1,584 individuals and families
accessed the Rent Bank
Provincial Government (52%)
Regional Municipality of Waterloo (7%)
Seniors’ Services (26%)
Fee for Service (7%)
• 544 youth used Safe Haven
shelter
Other (2%)
Federal Government (2%)
• 134 volunteers offering
29,201 hours
• 4,212 gifts by 1,888 donors
Luther Village on the Park
(managed by Lutherwood)
Total Revenue
Luther Village on the Park
(managed by Lutherwood)
Total Expenses
$3,171,241
*
$31,728,296
$ 3,259,974*
$31,827,374
*Balances for year-end December 31, 2014 including Capital Reserve Fund
Agency Growth - Annual Operating Revenue**
35,000,000
30,000,000
Spending by Program
25,000,000
Mental Health Services (36%)
20,000,000
Other (10%)
15,000,000
Resources
• 418 employees
Expenditures:
Salaries & Benefits
$17,011,368
Cost of goods/services 496,693
Participant Costs 2,686,823
Travel171,253
Staff Development 182,269
Building Occupancy Costs 2,136,028
Purchased Services 1,687,937
Program Expenses 1,199,027
Professional Services 157,087
Advertising & Promotion 164,850
Office Expenses 539,380
Interest867,138
Amortization of Capital Assets 1,267,547
28,567,400
Lutherwood Child and Family Foundation (4%)
• 1,525 individuals and families
found suitable housing
• 150 families served at Child
and Parent Place
Revenue:
Ministry of Community & Social Services
& Ministry of Children & Youth Services $ 5,137,344
Ministry of Children & Youth Services 2,013,783
Ministry of Training, Colleges & Universities 6,008,098
Service Canada 379,642
Regional Municipality of Waterloo 2,001,445
Ministry of Health & Long Term Care 1,195,299
Ministry of the Attorney General 337,755
Seniors’ Services 7,304,726
Lutherwood Child & Family Foundation 1,182,359
Fee for Service 1,872,282
Amortization of Deferred Contributions 571,880
Miscellaneous552,442
28,557,055
10,000,000
Seniors’ Services (24%)
Employment Services (30%)
5,000,000
0
2005
2006
2007
2008
2009
2010
2011 2012
2013
2014
2015
**Includes revenues from management of Luther Village on the Park
20
www.lutherwood.ca
HERE WHEN YOU NEED US
Home Office
Children’s Mental Health Centre
Lutherwood Child & Family Foundation
285 Benjamin Rd., Waterloo, N2J 3Z4
519-884-1470
Front Door; Access to Child & Youth
Mental Health Services
1770 King St. E., Kitchener, N2G 2P1
519-749-2932
Employment Services
35 Dickson St., Cambridge, N1R 7A6
519-623-9380
165 King St E., Kitchener, N2G 2K8
519-743-2460
30 Wyndham St. N., Guelph, N1H 4E5
519-822-4141
Housing Services
35 Dickson St., Cambridge, N1R 7A6
519-622-1670
Betty Thompson Youth Centre
41 Weber St. W., Kitchener, N2H 3Z1
519-749-2450
twitter.com/lutherwood
facebook.com/lutherwoodcmh
facebook.com/lutherwoodjobs
linkedin.com/company/lutherwood
youtube.com/lutherwoodcanada
[email protected]
www.lutherwood.ca
Lutherwood Family Counselling Services
35 Dickson St., Cambridge, N1R 7A6
519-622-1670
Safe Haven Shelter
41 Weber St. W., Kitchener, N2H 3Z1
519-749-1450
Luther Village on the Park
139 Father David Bauer Dr., Waterloo, N2L 6L1
519-783-3710
© 2015 AR