Greetings!

Transcription

Greetings!

Greetings!
In this packet you will you will find a Volunteer Handbook, Dog Handling 101
information, Cat Handling 101 information, and some other helpful information. The
purpose of this handbook is primarily for new volunteers, but also for regular volunteers
to use as a reference when necessary. The Lobby Greeter Manual is also included, but
intended for use with Lobby Greeter Training which isn’t part of the orientation.
After the orientation and handling classes we will return to the shelter for a quick tour.
Afterwards you may begin entering your information and logging your time into the
volunteer computer. This is separate from the application and is used solely for the
purpose of tracking volunteer hours and monitoring who is at the shelter at any given
time.
Thanks again for choosing to spend your day with us and we look forward to having you
as a MaxFund Volunteer!
Last updated
12/22/2012 KS
A “RUFF” Timeline for Orientation

MaxFund Volunteering 101 – “Ruff”ly 1 1/2 hours. We will go through the
handbook and touch on the main points. We won’t cover everything in the
handbook, so we ask that you read the entire handbook on your own time.

Dog Handling 101 – “Ruff”ly 1 ½ hours. We will go over the procedures for
checking dogs in and out properly, getting the dogs out of their kennels, safety
procedures to use while handling dogs, where you can take dogs around the
neighborhood, and certain things to watch out for when walking dogs. This portion
of the class will certify you to walk dogs at the shelter whenever you’d like, during
normal MaxFund volunteer hours.

Cat Handling 101 – “Ruff”ly 1 ½ hours. Since cats outnumber dogs at the shelter
2-to-1 or more, there’s a lot of cat information about behaviors, caring for the cats,
and helping them to get adopted!

Shelter familiarization – After all the “classroom” information is taken care of,
we will head back to the shelter for a quick tour, and introduce you to some of our
staff, and some of our guests (dogs and cats). You can enter your info into the
volunteer computer and you are on your own!

Follow up/additional training – We will discuss additional training classes you
may attend if you’d like as well as information on getting in touch with one of the
many volunteer mentors for some hands on experience.
Last updated
12/22/2012 KS
This Volunteer Handbook, and the information contained herein and in other volunteer
reference documents provided to Volunteers, are intended strictly for use by authorized
MaxFund Volunteers in the course of their volunteer duties with MaxFund. Authorized
MaxFund Volunteers are limited to those persons who have completed the Volunteer
Orientation Training and signed the Volunteer Application, Volunteer Contract, and
other applicable documents, and who are volunteers in good standing with MaxFund.
Any other use of this Volunteer Handbook or other documents provided is strictly
forbidden.
Last updated
12/22/2012 KS
MaxFund Animal Adoption Center
1025 Galapago St. (dogs)
720 W. 10th Ave. (cats)
Denver, CO 80204
MaxFund Wellness Clinic
1000 Inca St.
Denver, CO 80204
Last updated
12/22/2012 KS
MaxFund No-Kill Animal Adoption Center – www.maxfund.org
VOLUNTEER HANDBOOK – FOR AUTHORIZED MAXFUND VOLUNTEER USE ONLY!
Volunteering 101
A Quick Introduction
Think of the volunteer orientation as Driver’s Education. You’ll get some rules of
the road (shelter rules, procedures, regulations, requirements, etc.) and some of the
basics of how your vehicle works (how to do some specific volunteering aspects at the
shelter), but until you actually get behind the wheel (start volunteering at the shelter), it
may not all make sense. Just like a driver’s manual, you might read phrases that don’t
really make sense, but until you actually start volunteering they are just words. The
process of volunteering is very much the same as driving – start out as careful as you
can, paying close attention to everything you can. Once you get used to it you won’t even
have to think about it, it will be second nature and just one of those things you do on a
regular basis. Just like driving, you might make some mistakes in the beginning and
that is fine! How else would we learn? You’ll be working with a mentor who will help you
get comfortable with the process and get some good hands-on experience. You aren’t
expected to start volunteering and instantly know how to handle every situation. It
comes with patience and practice, and learning from those who have more experience
than you. If you give up after your first lesson and think it’s too hard or it’s not worth
learning, imagine what you could be missing out on!
Some handbook icons you may see:
Note indicates a point needing your attention!
.com sign icon indicates a link is provided for additional information to a
website (typically on maxfund.org)
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Last Updated 12/22/2012 KS
Welcome to MaxFund!
Welcome to the MaxFund Volunteer Program! Thank you for donating your time,
energy and compassion to help improve the quality of life for the animals during their
stay at MaxFund.
MaxFund is a non-profit organization consisting of a Board of Directors, an Executive
Director, staff members and volunteers, all of whom have one common goal in mind: the
welfare of animals. Volunteers are critical to the successful operation of the Adoption
Center. Enthusiastic, caring, friendly people are always needed to help with daily
routine tasks as well as many other special projects. MaxFund volunteers come from
many different backgrounds and vocations. No experience is necessary to become a
volunteer; all you need is a warm heart for a cold nose!
By becoming a MaxFund volunteer, you will not only be making a difference in the lives
of the many cats and dogs who pass through the Adoption Center, but you will also learn
more about animal welfare, make new friends and have fun! Hopefully your experience
will be as rewarding for you as it is for the animals in your care.
While we do our best to keep volunteers informed and trained, the volunteer process is
an informal, self-starting and self-motivated program. You do not have a supervisor, or
anyone to call you and schedule shifts for you to come in to the shelter or to keep you
motivated. There is not always a volunteer coordinator at the shelter on a daily basis so
you will need to be able to find your own tasks to do while at the shelter, and use other
volunteers and staff, for guidance.
This handbook has been designed for use with volunteer orientations but can be used as
a reference guide by volunteers at any time. This handbook contains information
regarding MaxFund’s history, mission, policies and procedures, as well as tips on how to
safely handle the Adoption Center animals and some specific instructions on how to do
things while volunteering at the shelter. Please read the information carefully so you
will be well equipped to provide quality care to the animals and answer questions
knowledgably. The MaxFund staff understands the vital role volunteers play in the lives
of the animals and would like to help enhance their experience. Feel free to contact the
volunteer coordinator or staff members at anytime with questions, concerns or
suggestions. You can be certain your contribution is truly appreciated by the staff and
animals you work with!
When you signed up for orientation, we should have placed you on the MaxFund
volunteer newsletter mailing list. We communicate periodically with volunteers on
upcoming events, news, policy changes, etc., through this electronic newsletter. If you
haven’t received the newsletter, please email the Volunteer Coordinator at
[email protected] so we can place you on the mailing list! This is an important
communications tool, and we don’t want you to miss out on important MaxFund news!
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The History of MaxFund
In May of 1988, a dog was hit by a car and left on the side of the road. A young woman
passing by took pity on him and transported him to a local veterinary hospital owned by
Dr. William Suro and his wife, Nanci Suro. Upon initial examination of “Max”, Dr. Suro
determined he had two broken legs and would need extensive, expensive orthopedic
surgery in order to return to health. Dr. Suro’s kind heart led him to treat Max even
though Max had no known owner who could pay for his expenses. Despite all the pain
and discomfort of five surgeries, eight weeks of hospitalization and extensive physical
therapy and rehabilitation, Max never lost his amazing attitude. He quickly became a
favorite of staff and clients alike and was eventually adopted by one of the veterinarians
who cared for him. During Max’s treatment at the hospital, a fish bowl with a sign “The
Max Fund” was placed on the front desk to collect donations to help cover some of his
medical expenses. Max was so well liked, the donations far exceeded his expenses! The
money left over from the generous donations was used as the initial capital for
MaxFund, an organization dedicated to treating injured animals with no known owners.
MaxFund is a TRUE no-kill shelter for abused, abandoned and stray animals. There is
no pre-sorting of animals into "adoptable" and "non-adoptable" categories; ALL
MaxFund animals are adoptable! MaxFund animals are cared for until their owners are
found or they are placed in new homes. No animal is discarded to municipal shelters for
euthanasia when a prescribed number of days have run out! The only reason euthanasia
is considered is when it is in the humane interest of the animal.
No-kill shelter is a phrase often used by many shelters in the country, but not many can
honestly say they are a true no-kill such as MaxFund. Any shelter accepting government
funding cannot be no-kill without substantial additional funding, because they are
required to accept all animals brought to them, which means putting down other
animals when necessary or accepting the animals only to put them down soon after if
they are deemed unadoptable. Since MaxFund is not government funded, we are not
required to take in more animals and only take as many as we have room for.
MaxFund has adopted out approximately 18,000 animals since 1988, and roughly
1,000-1,500 adoptions per year. We typically have around 75 dogs and 150-200 cats at
the shelter at any given time, as well as more in foster care.
MaxFund is a small shelter, making a big difference in the local community. The
MaxFund Wellness Center offers low cost spay/neuter services as well as other general
veterinarian services. Because of the special services MaxFund offers, the operating
costs are much higher than other shelters. This makes volunteers even more important
to the successful achievement of MaxFund’s stated mission and goals. This doesn’t
make us better or worse than other shelters, just different.
MaxFund employees and volunteers are expected to be dedicated to the prevention of
cruelty to animals and to the teaching of kindness towards all living beings, as well as
advocating and educating on spaying and neutering.
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Mission and Goals
Mission
MaxFund is a non-profit organization established to provide medical care for injured,
abused and abandoned animals with no known owners and to find them new homes
once they have recovered.
Goals
Develop and implement educational programs pertaining to animal care, with an
emphasis on the importance of spaying and neutering.
Disseminate information on spaying and neutering and conduct regularly scheduled
spay and neuter clinics for pets of low-income families.
Be a voice for animals on issues of animal welfare.
Work closely with other animal care facilities and shelters to accomplish the goals of
MaxFund.
Long Term Resources and Strategies
MaxFund is unlike many non-profit agencies - it does not solicit donations through
telemarketing, large corporate employee membership drives or through government
funding. MaxFund relies on the generous donations of caring individuals, corporate
partners and foundation grants. Because of the outstanding financial management of
these donations by the Board and Executive Director, MaxFund has been ranked among
the best non-profits in Colorado by Charity Navigator for how we spend the money we
take in. We have been ranked four stars (highest ranking possibly) for Charity
Navigator’s entire existence (a claim only 2-3% of non-profits can make!).
Through a constant and ongoing effort by staff and volunteers, MaxFund has been
successful in securing the funding necessary to not only aid the animals coming to the
Adoption Center in need of medical assistance or spaying/neutering but to also find
them homes once they have recovered. With the continued support from wonderful
volunteers, compassionate donators and generous corporate sponsors, MaxFund will be
able to continue offering these services for years to come.
Organizational Structure
Board of Directors
Director
Adoption Coordinator
Facility Manager
Maintenance Staff
Volunteer Coordinator
Volunteers
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General Shelter Information
Adoptions
The adoption fees are posted in the Adoption Center. Adoptions are (subject to change)
$125 for dogs ($200 for two dogs) and $70 for cats ($100 for two cats). The adoption
fees include spaying/neutering (always takes place BEFORE we will release the animal
to their new guardians), all current shots, and micro-chipping. Rabies shots are not
included as they are the responsibility of the new guardian and their veterinarians.
MaxFund’s wellness center can provide rabies shots for a nominal fee.
Clients interested in adopting a MaxFund animal are required to complete an adoption
application and meet with an Adoption Coordinator for an interview. The MaxFund
Adoptions Coordinator reviews the application, checks the client’s references then
makes a determination as to whether the client’s home is the best fit for the animals
temperament, history, and special needs.
For an example adoption application, please visit
http://www.maxfund.org/pdfs/MaxFundApplication.pdf
Note: no emailed or faxed applications are accepted.
MaxFund allows the acceptance of two applications per animal, with the second
application being a “backup” in case the first is disqualified. The second applicant is
informed of this upfront.
The approved client must sign a contract agreeing to all conditions stated, the most
important being the animal must be returned to MaxFund if any of their
circumstances change or they can no longer care for the animal.
MaxFund provides a nametag (as well as a microchip) with each animal adopted. These
don’t identify the new owner’s information, instead they have the shelter location
information. We require the new guardian leave the MaxFund tags on the animal in the
event they get lost, so they can be returned to MaxFund for proper care. This nametag
helps ensure animals will not be put down at other shelters and will be returned to
MaxFund if owners cannot be contacted.
MaxFund reserves the right to refuse service to ANYONE for ANY REASON! This can
include adopting or even allowing animal visitations. If we feel our animals would not be
a good fit in an adopter’s home, we have the right to recommend another dog or refuse
service altogether.
State law requires we hold strays for seven days, we hold them for ten days before they
are available for adoption. Applications may not be accepted until the 11th day. Owners
must prove ownership before their pet will be returned (photo, medical records, etc.)
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MaxFund accepts animals whose owners have passed away or are moving into a nursing
home. We take in strays or owner surrenders when we have room. Our priority will
always be injured & sick animals.
MaxFund occasionally boards animals on a temporary basis for homeless people
working through social services until they get back on their feet; there is no charge for
this service but is generally limited to two weeks, a month maximum, depending on
circumstances. If needed, MaxFund spays or neuters, vaccinates and provides medical
care to these animals. Proper identification tags and food are provided when the
animals are returned to their owners.
Wellness Center & Outreach Programs
The MaxFund Wellness Center is a veterinary clinic located across the alley from
MaxFund at 1000 Inca St. This is a low cost clinic that is open to the public.
The Wellness Center offers veterinarian and vet technician managed spay and neuter
procedures, both of which are very low cost! Other veterinarian services are also offered
at the Wellness Center; please see their literature for more information.
The MaxFund Outreach Program offers mobile spay and neuter clinics to rural
communities and animal agencies throughout Colorado. The local agency requesting
MaxFund spay and neuter services must provide housing, breakfast and lunch for one
veterinarian and two technicians in addition to the spay and neuter fees. Please check
with the Wellness Center to obtain the most up to date information on the mobile
spay/neuter policies and fees.
We firmly believe in Spay & Neuter as the ONLY way to control the pet overpopulation
problem and make every effort possible to ensure that animals are spayed and neutered,
even if the owner can’t afford the surgery.
Spay and Neuter Information
Spaying and neutering is the absolute best way to prevent animal overpopulation, which
is why we are advocates for it, and why we insist on it for all our animals. By offering
low-cost spay and neuters before animals become pregnant, it reduces the cost of caring
for these unwanted animals later. Spaying and neutering can be done as early as eight
weeks old, and can be performed until the animal is well past their reproducing years. In
addition to controlling pet population, spaying and neutering also has health and
behavioral advantages to the animal, including lower cancer rates and improved
behavior.
Below are some statistics, provided by the Humane Society of America.
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A dog can have as many as two litters each year, with an average of 6 to 8 puppies
per litter, and as many as 12.
One pregnant dog and her offspring can produce 67,000 dogs in six years.
A cat can have as many as three litters each year, with an average of 4 to 6 kittens
per litter.
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One pregnant cat and her offspring can produce 420,000 kittens in seven years.
An estimated 8-12 million pets enter shelters across America each year. Roughly
65% of these animals will never be adopted and are unfortunately euthanized.
Some shelters’ volunteer handbooks and orientations devote entire chapters or sections
to the subject of euthanasia. Some shelters even require volunteers to witness a
euthanasia as part of the orientation to get them accustomed to the frequency and
prepared emotionally for the possibility. Because we are a no-kill, we don’t have any of
these issues.
Donations/Fund-raising
The following are different ways volunteers can help raise funds for MaxFund, even
without donating money on their own. There are always other fund-raising activities
going on throughout the year that you can assist with in addition to these suggestions.
Aluminum Recycling
MaxFund utilizes every opportunity to raise funds to support the Adoption Center,
including recycling. One of the primary things we recycle is aluminum cans.
Aluminum cans should be stored in suitable, sealed garbage bags. Crushed is
preferred, but either is acceptable. Try to have cans as clean as possible before dropping
off. Cans are stored in a bin behind the shelter near the dumpsters. Volunteers are also
encouraged to recycle cans on their own and bring in the donations to save time/storage
space, and set up office aluminum recycling at their workplaces. We do not accept
steel, tin, plastic, or glass for recycling – only aluminum please!
Office/Electronic Equipment Recycling
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You can participate by bringing in used printer/copier toner cartridges, inkjet
cartridges, cell phones, PDA’s, video games, IPOD’s, and laptop computers. Cell phones
and PDA’s can be placed in the bin near the Nursery (near the hallway to the laundry
room). Make sure any information like phone numbers, etc. is removed from the system
prior to bring it in, just to be safe.
EBay Auctions (auction off your stuff for MaxFund!)
Anyone is able to sell items on ebay and donate a percentage (from 10%-100%) to
MaxFund. You must register with MissionFish (ebay’s giving program) and when listing
an item, you can select MaxFund to receive proceeds, and the percentage MaxFund will
receive. Items specified as going to non-profits often receive much higher bids than
those that don’t. You can sell almost anything on ebay with a global audience.
Goodsearch.org
Most folks do searches on the internet from a few times a month to several times per
day. If you do your search through goodsearch.org (which uses yahoo’s search engine), a
penny is donated for each search. This may sound insignificant but add up everyone that
could use it and it could make a difference!
Spare Change
A jar is set up in the lobby of the shelter and is labeled “Pennies for Paws”. We
encourage volunteers to bring in change jars, search their couches and seat cushions for
any extra change and bring it in. Remember, a little change can change a lot, so bring in
a lot of change!
Wish List
These are items you can bring in anytime we use frequently! If we don’t have to buy
these items it saves money, which can be used for other purposes at the shelter. Items
may also be purchased through amazon.com’s charity wish list (find it on Amazon.com
by entering MaxFund in the “find someone’s wish list” search) and delivered directly to
the shelter.
Whiskas Cat Milk & KMR (Milk Replacement for nursing Kittens and Puppies)
Large Blankets – hotel/motel bedspreads are the best
Durable Can Openers, electric and non-electric
Cat Litter, Litter Scoopers, Pooper Scoopers
Pedigree Canned Dog Food
Pupperoni Treats/Snausages Treats/Jerky Treats/Pedigree “Marrowbones” (please NO
“Greenies” or rawhide bones – dogs can choke on them or not properly digest them,
which can lead to intestinal blockages, bloat, etc.)
Homestyle Select Dog Meat Rolls (purchased at Wal-Mart) for our special diet dogs
Small Dog Collars, Long Choke Chains, 1” wide dog leashes
Toys for Dogs and Cats, Rubber Tug Toys for Dogs
Packages of Raw Hot Dogs (dogs are given medication with them)
Ground beef, turkey, or chicken (frozen tubes or pre-cooked) for some of our pickier
eaters
Cleaning supplies such as Bleach, Paper Towels, Toilet Paper, Windex, OdoBan (the
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only cleaning solution we use), Dish Soap, Hand Sanitizer, Rakes, Brooms, Dust Pans
Copy Paper, Band-aids, Office Supplies, Message Books, Stamps
Donations of any kind are always appreciated!
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Volunteer Policies and Guidelines
In order to provide the highest quality care possible for the animals and effectively
manage the Animal Adoption Center, MaxFund relies greatly on the volunteers to not be
only dependable but also efficient. Every volunteer’s commitment is very much
appreciated and plays a large role in the continued success of MaxFund. Therefore,
once volunteers sign up for an event, MaxFund and all the MaxFund animals are relying
on these volunteer’s to show up, actively participate and properly represent the
Adoption Center. Please look at the Volunteer Information Board located just outside of
the office as well as the volunteer website for up-to-date volunteer information and
upcoming special events.
Please wear your Volunteer Identification Badge at all
times!
The Identification Badge informs staff members you are a
volunteer in case you are in areas the general public should not
be. It also gives potential adopters a person to direct their
questions to. Even if you don’t know the answer you can find
someone who can!
You should receive your badge at the orientation. If not, contact
the Volunteer Coordinator to get a badge. These badges are your
responsibility to keep track of. In the event of a lost or destroyed
volunteer badge, replacement badges can be ordered for $2.50
each.
Time Commitment & Attendance
MaxFund asks volunteers to commit to a minimum of 4 hours per month, with several
months to make up those hours (if you aren’t able to volunteer for two consecutive
months, in the third you could volunteer 12 hours and meet the minimum). You are
encouraged to volunteer more than the 4 hours per month. Time volunteered is not only
time at the shelter but can also include time spent at mobile adoptions, fundraising
events, writing bios, or other activities away from the shelter.
Important!
Be sure to sign in and out when volunteering at the shelter. Computers are located
in each shelter, and you can enter your time online at www.maxfund.org as well.
You can log hours spent doing the orientation as time volunteered. MaxFund
tracks in-kind contributions of your valuable time so we may recognize your efforts
as well as apply for grants based on the number of volunteer hours contributed.
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General Rules and Guidelines
When you can be at the shelter… Volunteers are welcome at the dog shelter seven
days a week, 365 days a year, from 8:00 am to 5:00 pm. At the cat shelter, volunteers
may come in only during the same hours the cat shelter is open. Please do not bring
friends or family to volunteer who have not attended the orientation. Their interest is
appreciated, but they must first attend the orientation and sign the Volunteer
Agreement before they can volunteer at the Adoption Center.
Notify a staff member immediately if you notice suspicious behavior from
any Adoption Center client! It is everyone’s responsibility to keep the
animals safe and secure!
Presenting MaxFund in the best light… It is everyone’s responsibility, staff and
volunteers alike, to help care for the MaxFund animals and find them loving homes. To
achieve this, we must all present MaxFund in the most organized, professional manner
possible. Client perception is everything! If the Adoption Center is unkempt, smells
bad, has un-groomed animals, inhospitable volunteers and staff, clients will think
MaxFund will not have friendly, healthy cared-for animals. However, if the Adoption
Center is clean, organized, smells good, has friendly helpful volunteers and staff, clients
will know MaxFund animals are happy, healthy and ready for a new loving home!
Read the signs before you enter any room or kennel! Do not enter any room
with a sign indicating “Staff Only” or “Isolation Room”, ESPECIALLY the Nurses station
unless specifically requested by the managing staff member.
Read the kennel cards and know the animals’ history before socializing with them.
People will ask you questions, so… If patrons have medical or behavioral
questions (i.e. does this dog like cats, does this cat like other cats, etc.), refer them to a
MaxFund staff member. MaxFund staff members have access to the animals’ medical
records and can more accurately address questions or concerns a client may have about
a specific animal. Please leave communicating medical advice to MaxFund staff!
Dress code- Dress sensibly and do not wear open toed shoes. (We suggest jeans or
casual pants and non-skid rubber-soled shoes.) A neat, clean appearance, which
reflects positively on MaxFund, is required. Personal hygiene and cleanliness must be
maintained at all times.
Parking- Free parking for volunteers is available on the outlying streets around the
Adoption Center, 10th & 11th avenue, Galapago, Inca, etc. Do not park in front of the
surrounding businesses (except street parking), as these parking spaces are for their
patrons only! On weekends/summer vacation you may park at West High School, but
these spots are permit-only during the school week and your car may (WILL!) be towed.
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Your belongings –Bring a minimum of belongings with you, because there may be no
place to stow them. DO NOT leave purses, backpacks, or other belongings in your car.
Consider using a waist pack or light backpack so that you can keep your items with you.
Staff and Volunteer Interaction - Staff members are always at the shelter, 365 days
a year. They will typically be wearing a t-shirt and/or nametag indicating they are
MaxFund staff.
There are approximately 30 staff members at MaxFund. Some staff members specialize
in the adoption process, office management, etc. but most are there to keep the shelter
clean and presentable. With over 200 cats and dogs, plus volunteers and adopters
coming through the shelters, you can imagine cleaning is a never-ending job!
Ultimately, volunteers are there to do some of the things the staff isn’t able to or doesn’t
have the time to do, which is spend a lot of one-on-one time with the animals and assist
with other shelter duties when possible. We are at the shelter to help the staff, but not to
do their jobs. There may be things the staff does and volunteers aren’t allowed to do, for
example bookkeeping, filing, and cleaning the dog kennels (except for spot poop and pee
cleaning).
REMEMBER – The staff has the final OK on what volunteers should and shouldn’t be
doing. If staff asks you not to be somewhere or not to do something, there is a good
reason for it. Please follow their instructions and recommendations.
The staff at the shelter is underpaid and overworked. Be sure to thank them and
hopefully they will thank you in return! If you notice them having a bad day, try not to
take anything personally. Many of these staff members have to put up with things on a
daily basis that the rest of us would have trouble with, such as unruly demanding
customers, dog bites, etc. so try not to bother them with unnecessary things. You should
still feel comfortable seeking help from staff, asking for guidance or reporting things to
staff when necessary.
If you happen to notice a particularly uncooperative or impolite staff situation, please
report it to the volunteer coordinator, Karen Sessions email is
[email protected]) so we can work on a solution together.
The MaxFund Rehab Range
What the Rehab Range IS:
The Rehab Range has been long awaited, and was created by the
MaxFund Wellness Center to benefit all MaxFund canines while
the MaxFund is their home.
The Rehab Range is a rehabilitation center for the body, mind
and spirit of these great creatures.
What the Rehab Range IS NOT:

This is not a dog park.
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This is not a break area for humans (staff, volunteers, public, etc.). You are not to
be in this area unless you are working with an animal.
The Range is not to be substituted for the very important walk time that should
still take place outside The Range.
Who is/is not allowed on the Rehab Range:
This space is for MAXFUND DOGS ONLY . This is not a space for personal animals
no matter how socialized they are. Our personal dogs can go to dog parks and go off
leash all over the state. MaxFund kids don't have that luxury, so please keep this yard for
MaxFund dogs only.
For the time being, ONLY AUTHORIZED VOLUNTEERS ALLOWED. This means
ONLY volunteers who have gone through CHAMPS training, or have been a consistent
dog walker for 8 MONTHS, or have received permission from Heidi in the clinic or the
director of the shelter.
Unattended dogs are NOT allowed. (no dropping dogs off for "yard time")
Meet and greets are allowed in this area. It is vital that an employee or volunteer is with
a possible new adopter when this is taking place, and should still take place on leash.
Certain times are reserved for rehabilitation activities conducted by the Wellness
Center. Do not enter the Rehab Range when those activities are going on.
Established playgroups only. This is not the time to see who likes whom.
Some basic Rehab Range Rules:
These rules will also be posted at the gate as a reminder, and are in addition to the rules
posted above:
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HELP PRESERVE YARD
o Limit of 4 dogs at one time (Champs program will have one person per
dog, so this does not apply)
o Immediately clean up waste before leaving
o Pick up toys and agility items
REPORT and RETURN DOG to SHELTER if SIGNS OF ILLNESS:
(coughing, sneezing, vomiting, or diarrhea)
KEEP ALL GATES CLOSED
NO HUMAN FOOD
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Volunteer Opportunities
These are some of the things we are looking for volunteers to do while at the shelter.
These are recommendations - what you actually contribute is up to you. If you have
questions on how to get started, ask the volunteer coordinator or the staff at the shelter!
Animal Care
o Walking dogs (after completion of the volunteer orientation) Great exercise for
you and the dogs! Great opportunity for training and socialization as well.
o Bathing/grooming animals (when conditions allow). Dogs can be bathed at
the shelter or (with permission) taken to remote dog wash stations/groomers (so
long as you are paying for it). Cats tend to not like baths, but can always use some
brushing, petting, and occasionally removing mats, etc! ALWAYS ask staff first!
Animals recovering from surgery can’t get wet for at least two weeks!
o Socializing with the cats and puppies inside the shelter. The more social
a pet is, the better its chances of being adopted. Petting, talking, loving all help
the animals well-being and help get them adopted that much easier!
o Feeding and watering animals – Providing water for the dogs and cats can
be done anytime (unless a sign is posted otherwise), but because most diets and
eating amounts are monitored, feeding should only be done with assistance of
staff.
o Providing temporary foster homes. Temporarily taking an adoptable pet
into your home until it is adopted. Often used for newborns and elderly pets in
our care. We also are always looking for families with no cats interested in
fostering any of our fiv/felv positive cats.
For more information on the foster process and to see some of the
animals in need of foster homes go to www.maxfund.org and
click on “Animals Needing Foster”
o Dog Training – CHAMPS Program. A drop-in training program focused on
correcting some of the issues of our longer-term residents. If interested, contact
Diane at [email protected]
o Nursing home pet visitation program. Taking your own dog/cat (not a
MaxFund pet) into nursing homes, hospitals, etc. as therapy pets!
Housekeeping
o Cleaning cages, kennels, and litter boxes. If you wish to assist
with cleaning dog kennels, please ask for assistance your first time.
There are specific guidelines that must be met for a kennel to be
considered “clean” which the staff can instruct you on. The exception
to this is “spot cleaning” of poop and urine in kennels and in kennel
areas.
o Sweeping and mopping floors – especially those that staff
doesn’t get to as often such as hallways and the lobby.
o Cleaning offices (of course with permission of the staff that occupy
those offices)
o Cleaning food and water bowls. Always plenty of dishes to be done!
o Washing, drying, and folding laundry Folding is always a neverending pile!
o Organizing shelves, cabinets, and storage bins
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Marketing and Publicity
Developing and assisting with fundraisers
Soliciting donors for silent auction items
Notifying press about upcoming events
Organizing volunteer appreciation activities
Staffing information tables at community events
o Working with Marketing Committee – contact
[email protected]
o
o
o
o
o
o Adoptions
o Assisting Adoption Counselors as a Lobby Greeter
o Assisting in showing animals
o Conducting reference phone calls on potential adopters & foster parents
Office/Clerical
o
o
o
o
Light typing
Improving MaxFund’s computer system
Word processing and other computer needs
Receiving animals brought to the Adoption Center
Special Events & Mobile Adoptions
o Puttin' on the Max, Lucky Mutt Strut, Taste of Colorado, etc.
o Mobile Adoptions. These take place at local businesses (PetsMart, PETCO, etc.)
with the goal of getting exposure and getting them adopted! These aren’t always
on the website, contact Karen at [email protected]
o Events are scheduled nearly every weekend during the summer and quite often
other times of the year. All events needing volunteer assistance are posted on
www.maxfund.org
o
For upcoming special events and mobile adoptions, visit
www.maxfund.org, click on “Volunteers”, and “Special Events &
Mobile Adoptions”.
Maintenance
o Any particular maintenance skill you may have saves us from having to hire a
professional to do the same work!
o Carpentry
o Plumbing
o Electrical repairs
o Painting
o Yard work
o Snow shoveling
Receptionist and Lobby Greeter
o Answering phones and questions
o Greeting people as they enter the shelter
o Informing potential adopters about animals and adoption process
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o Contact Tami Tanoue at [email protected] or visit the front office staff,
preferably on a weekday, to get the training needed to help with this position.
Journalism
o Writing articles for “Paw Prints”
o Helping write the pet’s letters for our “Pet Pals” fundraiser
o Writing pets bios for the website and cage cards
o Cat Bio help, contact Kim at [email protected]
o Dog bio help, contact Tami Tanoue at [email protected]
o Creating press releases
o Designing marketing materials – advertisements, brochures, etc.
o Composing donation and volunteer acknowledgements
Injury and Incident Reporting
Do not put yourself in a compromising situation! Practice safe animal handling and
disease control at all times.
If you are bitten while working with any MaxFund animal, immediately report to a staff
member.
Please take the following steps if you are bitten:
1. Report the incident to a staff member and complete the Volunteer/Visitor Report
of Injury form.
2. Clean and flush the wound immediately with Betadine soap and water. Wash for
a full five minutes.
3. If injury requires, MaxFund staff can provide you with medical contacts for their
physician who can provide you with:
o Tetanus prophylaxis and antibacterial treatment when required.
o No sutures or wound closure advised unless unavoidable.
o Rabies immune globulin and/or vaccine as indicated.
MaxFund recognizes the emotional difficulty of sharing information about an animal
that may lead to further consequences. Please understand MaxFund has a responsibility
to the community to promote public safety and therefore we expect staff and volunteers
will bring fourth all information in regards to injury and incident. In most cases, there
will be no consequences for the animal, except working with them to ensure it won’t
happen again and we know what triggered it.
When a bite is not reported:
1. It creates a hazard for others handling that animal. An animal with a bite history
is usually less inhibited in biting a second time.
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2. If the animal is rabid, it may mean the death of the bitten individual and the post
exposure treatment of those who have close contact with the victim. This
includes parents, spouses, children, neighbors and pets.
Disease Control
Because we are a no-kill, occasionally we will have animals at the shelter infected with
contagious diseases or infections. Similar animals are euthanized at other shelters. We
take every precaution to make sure contagious diseases are contained, for the health of
our other animals as well as our pets at home. It is important for volunteers to take a
serious approach to disease control and prevention. The following steps will insure
MaxFund animals have the best chance of optimum health during their stay.
1. Wash your hands with antibacterial soap and water or Purell between handling
each animal; please encourage clients to do the same. Speak up and educate
individuals who are uninformed or are remise about cleanliness. There are
bottles of Purell instant hand sanitizer available throughout the shelter. A quick
squirt in your hands, rub them together and bacteria is killed without towels or
water. It is still recommended to wash your hands when possible.
2. Keep feces and urine cleaned up in kennels, outdoor runs and cat rooms.
3. Use appropriate detergents when cleaning kennels, dishes and laundry. Ask a
staff member to show you which detergent is appropriate for the area you need to
clean.
4. Obey signs within the Adoption Center marked “Staff Members Only” as these
areas confine sick or diseased animals. The foot traffic in these areas must be
minimized to prevent the spread of sickness and/or disease to healthy MaxFund
animals.
5. Limit contact between animals, unless unavoidable. Two dogs should never come
nose to nose.
6. Avoid toy, laundry and grooming tools sharing between animals without proper
cleansing and disinfection.
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7. To keep your companion animals safe at home, keep them vaccinated; wash your
hands before leaving the shelter and again when you return home. Changing
your clothes and shoes is also suggested but not required.
8. Write a note on the main hallway medical white board if a MaxFund animal
shows any of the following symptoms (in an emergency or severe problem,
contact medical staff, otherwise writing in the medical issues notebook will be
sufficient):
Abnormal walk or muscle control
Lethargy (lack of energy)
Anorexia (loss of appetite)
Nasal discharge
Bloody stools
Ocular (eye) discharge
Dehydration
Sneezing or coughing
Diarrhea
Vomiting
Excessive salivation
Any abnormal behavior
Your First Time Volunteering
We understand the first time you come in to volunteer on your own it may be an
overwhelming experience, but we’ve tried to do everything we can to make the transition
a smooth one. Every volunteer had to deal with his or her first trip back to the shelter.
Know that the staff, the mentors, and other volunteers are here to assist you and point
you in the right direction to make sure you are comfortable and happy, doing what you
want to make MaxFund a better place!
Volunteer Mentors
MaxFund has many volunteers who have chosen to be volunteer mentors. These
volunteers will be happy to show you around your first time (or times, if necessary) at
the shelter. You can shadow them, get a feel for where things are and hopefully get more
comfortable with the volunteering process. It is highly recommended that you work
with a mentor within a week of the orientation to receive hands-on training at the
shelter, either individually or as part of the group live classes, listed below.
LIVE Training Classes
MaxFund offers Dog Handling LIVE and Cat Handling LIVE classes. These classes are
optional, but highly recommended. These classes are taught by volunteer mentors in a
group setting on a recurring schedule, to help you get comfortable with the procedures
of the shelter.
If you would like to learn some of the ropes directly from the staff, coming in earlier in
the day when the staff is making their first cleaning round may help you become more
comfortable with the process.
Also know that whether or not you are told every single time you come in, you are
appreciated as a volunteer. Whether it is with an actual thank you, or with a chorus of
wagging tails, the animals appreciate you and so does everyone else involved.
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Communication
There are a number of avenues MaxFund utilizes to communicate with volunteers. A
monthly email is sent to all active volunteers (assuming an email address is specified on
your application) highlighting upcoming fundraisers, special events, volunteering
opportunities and training classes.
If you have a change of address, phone number or email address or have decided you
can no longer participate as a MaxFund volunteer, please contact the Volunteer
Coordinator so your information can be updated or removed.
Conclusion
We realize volunteering at MaxFund might not be for everyone, but we hope it is right
for you. If you ever have any ideas, questions, complaints please don’t hesitate to contact
the volunteer coordinator at [email protected]. We want to make the shelter a
place you WANT to volunteer. You are only there because you want to be. We know you
have thousands of other choices on how to spend your time, much less where to
volunteer, we hope you spend it with us. Many of the great programs and ideas we’ve
had were from our own volunteers like you; so don’t hesitate to speak up!
Volunteers are the heart of MaxFund
Thank you!
We would like to thank Whole Foods Cherry Creek for allowing us the use
of their community room for our volunteer orientations and meetings. This
community room really allows us to conduct orientations in a way we
wouldn’t be able to otherwise. In addition, Whole Foods is a regular
sponsor of MaxFund, along with many other individuals and businesses.
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Some contact information you will likely find helpful
Dog Shelter
303-595-4917
Fax: 303-595-0192
1025 Galapago St
Denver, CO 80204
Cat Shelter
720-266-6081
720 W. 10th Avenue
Denver,CO 80204
Wellness Clinic (vet clinic open to the public) Address:
303-595-0532
1000 Inca St.
Denver, CO 80204
Business hours
Typically 11-4 every day but Tuesday. Dog shelter is open to volunteers 8-5 365 days a
year; cat shelter is open to volunteers during regular business hours
MaxFund Website: www.maxfund.org
Main MaxFund email: [email protected]
MaxFund Executive Director, Nanci Suro: [email protected]
Volunteer questions, comments, ideas, problems, etc. can all be directed to
Karen Sessions, Volunteer Coordinator
[email protected]
Dog bios, photos and updates can be directed to Tami at [email protected]
Anything specifically relating to cats, cat care, cat bios, etc. can be directed to Kim at
[email protected]
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Dog Handling 101
Working with the dogs is one of the wonderful rewards of volunteering at the MaxFund
Animal Adoption Center. However, it can also be one of the most challenging jobs as
many of our dogs have a history of neglect, abuse and abandonment and one never
knows how they might react in certain situations. Because we are a no-kill we do
occasionally have dogs that need behavioral training as well as general training. The Dog
Handling 101 class is designed to provide volunteers with guidelines and instructions for
handling MaxFund animals. Make sure you understand the contents of this document
and if you have any questions or concerns, contact a staff member or dog-handling
trainer BEFORE you work with MaxFund dogs.
General Rules for Walking Dogs
HOURS
MaxFund is open to dog volunteers 365 days a year – even when the shelter is closed to
the public. Please consider volunteering at MaxFund whenever possible.
Dogs always need to be walked, and kennels need to be cleaned every day.
Volunteers may arrive as early as 8:00 AM but need to get dogs back in their
kennels by 4:00 PM unless other arrangements are made. Volunteers should
make sure their hours are logged in the Volunteer Computer.
WEATHER
Whether or not the weather is nice, depends on the weather! Always be aware of the
weather outside before coming to the shelter to walk dogs.
Remember, many of the shelter dogs don’t have the stamina of
your dogs at home, so the weather may affect them more. If it
is above 85˚, don’t walk dogs. If it is between 80-85˚, keep the
walks short. If it is below 32˚, dogs cannot be walked. If it is
between 32-45˚ please keep walks short. There is a
thermometer near the volunteer computer so there should be
no question about this. On hot days, you are encouraged to
come early before it heats up and on colder days, come at the warmest time of the day.
SAFETY
ALWAYS, ALWAYS, ALWAYS read kennel cards before entering cages. This
helps you determine if the dog has issues you should be aware of prior to entering the
kennel and taking the dog for a walk. If a sign on the kennel says a dog shouldn’t be
walked, for any reason, this includes volunteers. Even if you have walked the dog before,
please obey the signs!
Prevention is the key! Practice safe handling techniques at all times!
o Do not interact with a dog that is uncomfortable with you!
o Never play tug of war.
All bites must be reported to a MaxFund staff member immediately!
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BODY/VERBAL LANGUAGE
When working with a dog, be aware you are always communicating to the dog with your
body, expressions and voice. Following are a few examples of human/dog
communication:
Friendly human posture (GOOD)
Threatening human posture (BAD)
Looking to the side of the dog
Directly staring into the dogs eyes
Keeping your arms at your side or
Raised arms
extended slightly towards the dog,
Rapid movement toward the dog
palm opened.
Shouting, growling commands
Moving slowly and confidently
Standing over the dog
Getting down to the dogs level and
Touching the dog’s hind end, feet,
approaching them from under the
or tail
dog’s head level.
High pitched, reassuring tones
Do not wear sunglasses while meeting a dog. Dogs rely on eye contact to communicate
and some become frightened if this method of communication is not possible. Many
dogs are also spooked by billcaps and baseball hats.
When speaking to a dog, use his/her name, using a calm, soothing voice. Since many
dogs get names once they enter the shelter, they may not know their names but it does
help to use it so they can begin to learn it.
NEVER hit or use a loud voice with any dog. If the dog is being mischievous, try to
distract them from the undesirable behavior with a treat. Always try to turn the
situation into a positive - ask the dog to do something you want him/her to do instead of
telling them “No” for what you do not want them to do. A dog that is especially hard to
handle may not be in your comfort range and you may want to select one more
appropriate for your experience level.
PUPPY CARE
Puppies under four months of age should not be taken on walks, but do need
socialization time. Puppies between 4-6 months can be walked, but use their regular
collar instead of a choke chain. Ensure the collar is tight enough it won’t slip over the
dogs head. If a puppy (who is four months or older), will not walk with a collar/leash,
carry it to an exercise/play area. Never drag a puppy or any dog!
FIELD TRIPS
Dogs may be taken on field trips (such as a hike or an extended walk) ONLY if approved
in advance by a member of staff. Volunteers MUST place a sign on the cage and note
the anticipated return time in the Dog Walking Sign Out Book.
Never run or jog with a dog unless you have checked with the kennel staff first.
THE PUBLIC & THE DOGS
If you notice someone from the public opening a cage, please say something or find
someone who can. Offer your help rather than being confrontational, as most people
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just aren’t aware the public should NOT be opening cages for any reason! Adopters
should let the staff (or a lobby greeter) know which dogs they are interested in, and they
will get them from their kennels. Adopters must leave keys and ID with the front desk
prior to walking a dog, and are required to pick up after the dogs as well!
MEDICAL CONCERNS
Remember to ALWAYS check with MaxFund staff before walking dogs on
Medical Hold (indicated by signs on the kennels). There may be specific
reasons for not exercising these dogs. Dogs with giardia or kennel cough
must NOT be walked, touched or removed from their cages without special
precautions as these illnesses are extremely contagious and can be easily
transmitted to other dogs. Volunteers must thoroughly wash their hands
after touching these dogs and before touching ANY other animal. Also, volunteers
should ensure members of the public do not touch these dogs.
NOTE: Quite often, there are dogs that cannot be walked due to medical concerns.
Volunteers are encouraged to spend time socializing with these dogs in their kennels.
Love and kindness are always appreciated!
KEEPING SPREAD OF DISEASE/ILLNESS DOWN
Obviously we don’t want our dogs getting sick for any reason. If dogs wouldn’t normally
come in contact with each other (for example they aren’t sharing a kennel or outdoor
run) please keep them from coming in contact with each other.
Do not let the dogs eat grass, food items, or garbage. If the dog does manage to pick
something up, do not attempt to pull the item out of the dog’s mouth as you may receive
a bite. Instead, toss a few tasty treats on the ground to see if you can get the dog to drop
whatever they may have picked up. Treats are better than trash!
Dog Walking Procedures
These are the specific procedures you will use for walking dogs with a few notes on each
step. It might sound like a lot, but as you walk dogs more and more these will become
second nature.
Set your comfort level – This should be done before you even consider walking
dogs. Know your limits in relation to the dog’s size, energy level, temperament and
behavioral history. Don’t try to walk a dog you feel even the slightest bit uncomfortable
with. If you prefer not to walk big dogs, we have plenty of small dogs that love walks too.
If you’d rather not walk more aggressive dogs that is fine! We have other volunteers who
specifically prefer to walk those dogs, so don’t put yourself in a dangerous situation!
For some of our “behaviorally challenged” dogs, only approved dog walkers may walk
them. That is because of the likelihood of a bite if an inexperienced volunteer attempts
to walk them. These dogs are clearly labeled on their kennel “certain walkers only”.
Select which dog to walk - Be sure to select a dog you feel comfortable with. That
may mean selecting a small dog instead of a large dog. Familiarize yourself with the dogs
and always read the cage cards and notes in the Dog Walking Sign-out Book as the
information can change regularly. Check to see if the dog is medically cleared to walk or
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for any other concerns. It is best to walk a dog that hasn’t already been walked to ensure
all animals get walked regularly!
It is good idea to pick a dog that you could carry back in an emergency or in a sticky
situation. There have been numerous occasions a dog will go for a walk, get a few blocks
away, and decide they no longer wish to walk.
Walk only one dog at a time, unless the Dog Walking Sign Out Book or white board
specifies otherwise.
Making sure it’s the right dog - Once you have selected a dog you think you want to
walk, be sure to always read and interpret all information on the kennel card before
entering. The kennel card will help you understand the history and any special
limitations/restrictions the dog may have you need to be aware of. If for some reason
you are still unsure, select another dog.
Approach the dog from outside the kennel first, and talk in a baby voice as this is the
least aggressive to the dogs. Let the dog sniff your hand, and
approach sideways rather than straight on. Use the dog’s name, and
carefully observe body language signs. If the dog appears to be
comfortable with you, proceed in opening the kennel door, cautiously
but confidently. If at any time, the dog shows signs of aggression or if
you are the slightest bit uncomfortable, DO NOT OPEN THE
KENNEL DOOR OR ENTER THE KENNEL. Inform a staff member immediately of any
negative behavior so we can keep MaxFund clients, staff and volunteers safe.
Sign out the dog - It is much easier to sign a dog out before you remove it
from its kennel! – In each of the dog rooms you will see a binder with a series of
pages. Each page is one day and lists almost all the dogs’ names. It will look something
like below:
Dog Name
Chips
Cha Cha
Volunteer Name
Volunteer Phone #
Time Out
Rebel
Time In
Notes
Likes to bite!
Watch your
nose!
Sweetheart!
Write your name, phone number, and “time out” next to the dog’s name. Cell phones are
great because shelter staff can reach you if they need to find the dog or if an adopter
shows up. We may also use this if the dog exhibits medical issues if we need to see if the
dog ate anything, drank anything, or exhibited the same behaviors when you had them
out. If your dog’s name is not on the list, just add it at the end. Pay special attention to
comments written by staff and other volunteers.
Prepare your leash/choke chain/harness – You will find it easier to get the leash
and choke chain ready prior to entering the kennel, by attaching the choke chain (or
harness, if indicated) to the leash and preparing choke chain. Choose a collar and leash
that are appropriate for the dog.
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Unless otherwise noted on the dog’s kennel, MaxFund requires a
choke chain or properly fitted harness to be used when walking all
dogs except puppies, or if a gentle leader is outside the dog’s cage with required
instructions. If a dog is wearing a harness or has a Gentle Leader attached to the
kennel, use that instead of a choke chain. Ask a mentor or kennel staff member
for help with a Gentle Leader; you need to use a secondary means to secure the
dog if you are using a Gentle Leader. With small dogs, DO NOT use a choke chain.
Find a well-fitting harness.
A few notes on Leashes/choke chains/harnesses/collars
Dogs must be on a leash at ALL TIMES. This includes if you take the animal away from
the shelter to a dog park, the mountains, etc. If you want to play off-leash, you may go to
the play areas behind the shelter or the clinic rehab range (see Rehab Range section for
further information on the Rehab Range)
Quite often, there is a shortage of quality leashes/choke chains/harnesses at the shelter.
To remedy this problem, we recommend dog handlers bring their own personal leashes
with them, and take them with when leaving. We also encourage folks to donate old but
good leashes they no longer need, so we have some on hand!
All dogs in the Adoption Center should be wearing a collar with a MaxFund
identification tag. If you find a dog without a collar, locate one in the dog supply room
and properly fit it snugly around the dog’s neck. Notify the front desk so they can make
a proper name tag.
Holding the Leash
Put your hand through the wrist loop at the end of the leash and then grab hold of
the leash itself. Dogs may bolt when they see squirrels, cats, bicycles, etc., and
unless your hand is through the leash, they may escape. Simply holding on to the
loop is not secure enough in case of an emergency.
MaxFund’s policy is that the use of choke chains or harnesses is required
whenever walking dogs. Proper choke chain usage is shown in the diagram below
(get assistance with a harness, because each harness is different):
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NEVER use a Flexi or other retractable leash when walking dogs. Many MaxFund dogs
are unpredictable and can rip a leash out of your hands no matter how cautious you are,
and there is no guarantee they will lock in place properly.
Retrieve the dog from its kennel - Most dog rooms have two doors – it is best to
close all doors before retrieving a dog from its kennel. This ensures if the dog does sneak
out of its kennel it can’t go much further than that. Make sure the dog doesn’t get out of
its cage/kennel without having a leash hooked up. If a dog does get out of a kennel
unintentionally, inform others of the loose dog so they can secure the dog before it has a
chance to go very far. Shouting “LOOSE DOG!” may help.
If you will be walking a large dog, go into the cage and latch the gate behind you. Keep
yourself between the dog and the kennel door and open doors inward to prevent an
escape. If you will be walking a small dog, open their cage just enough for you to get
your hands in and hook up the leash. Try to get the dog to sit prior to putting on the
choke chain. Place the chain over the dog’s neck as demonstrated by the trainers. Be
sure the choke chain is big enough to easily slide over and off the dog’s head.
Do not enter any of the outdoor run areas to attain a dog for a walk. Wait
until the dog has been returned to his/her kennel before meeting the dog
and preparing for a walk. Kennel staff keeps track of which dogs are on their
runs and if it is not there, may think it has escaped.
Getting out of the shelter – With the dog securely on leash you are now ready to
head out for your walk!
When working with dogs inside the shelter, keep the leash short and the dog close to
you. Always be aware of other dogs or cats in the area and keep the animals apart to
minimize potential problems. If the dog is easily excited when walking from his/her
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kennel to the door, distract them with small pieces of treats, which should keep their
attention on you instead of everything else on the way to the door.
Occasionally you will find some dogs are nervous about leaving the shelter. NEVER
DRAG A DOG! If the dog doesn’t want to walk you may be able to carry the dog out, or
try to coax with treats, but if the dog doesn’t want to walk, return them to their kennels
and try another dog. You can ask other volunteers or staff for advice on working with
specific dogs – for many dogs, getting out of the shelter is traumatic but once they are
out, they are happy and walk well.
Where you can and can’t go - West High School, across the street from the shelter,
does not allow dogs on their property. You may be cited if dogs are found on school
property. Also, when school is in session, it’s best to stay away from the West High area
in order to avoid unwanted interactions with the dog. Aside from West High, there are
no restrictions on where you can and can’t go. There is a park just one block east of
MaxFund past the school that is a good distance/location to take dogs. If you and your
dog are up for a longer walk, the Cherry Creek trail is a few blocks east of the shelter.
Generally, volunteers have stated the walking dogs East and North of the shelter is
better and safer (and less chance of stray dogs) than South and West of the shelter.
Cleaning up after your dogs (a “poopy” situation) - Dog walkers are required
to “clean up” after the dog. You may bring plastic bags with you, or there are always
plenty at various spots throughout the shelter. Please dispose of the plastic bags in any
dumpster or trash can you find on your walk, or the dumpsters behind MaxFund. If you
don’t like picking up poop, you can walk dogs with someone who doesn’t mind, or don’t
walk dogs. Dog waste spreads disease, becomes an obstacle for others in the
neighborhood, and also gives MaxFund a bad reputation if it gets to be a problem. You
may also be fined by the city if you don’t pick up after your dog.
Training - While not required, walks are a good opportunity to help make our dogs
more adoptable by training them.
 “Look at me!” – paying attention is the key building block for all other training.
You can bring a treat up to your eye!
 If the dog jumps on you, do a quick swivel away (No “kneeing” the dog!!)
 Try keeping treats during walk at dog-level
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




If the dog pulls on the leash – stop and wait until he stops pulling; yanking just
encourages pulling
Try to stop at the intersection before proceeding – “sit” or “wait, wait,” then
“OK!”
If he stares or wants to go after something – use his forward movement to do the
“circle dance” to go in the other direction
“Jolly up” the dog through anxious moments
“Name” things causing anxiety – “Oh, it’s just a ___!!”
Proper treat usage – NOTE: Because of over-treating, there is a “no treats” rule that
is often in effect at the shelter. This means NO TREATS ALLOWED. This rule will be in
effect until and unless we can ensure that volunteers don’t over-treat. We have too many
dogs getting sick or getting fat as a result of over-treating.
WHEN treats are allowed, you can carry a handful of treats – small pieces (rule of
thumb – size of a regular M&M)!! Always read kennel cards before giving any treats!
Dogs may not be allowed treats due to medical issues, special dietary requirements or
they may be getting ready for surgery. If the kennel card says no treats, NO
TREATS!
Because you will encounter the public and other dogs on walks - Avoid other
dogs while on walks, loose or leashed. Also, avoid bicycles, skateboarders and groups of
people as they can frighten dogs, which may cause them to lunge.
Do not allow the public to come in contact with dogs when we are out on walks,
ESPECIALLY CHILDREN. If the dog bites, you may be ticketed. In addition, the dog
may be sent to the city pound. Politely inform people the dog is a MaxFund dog and you
are uncertain how the dog will react to strangers. You may also explain the dog is in
training and shouldn’t be interrupted.
If your dog gets in a fight - Though they are rare, dog fights are one of the most
unpleasant experiences you might experience as a volunteer. While we can tell you how
a dog fight “should” be handled, when you are actually put in the situation it will be
tough, so prepare yourself as best you can!
There are a variety of techniques we have heard of volunteers using to help handle a dog
fight. Their effectiveness may depend on the dogs involved and the situation. Below are
some ideas:
 Distract the dogs by tossing treats on the ground.
 Speaking to them in happy voices, try to keep the stress level as low as possible by
using happy voices and not shouting.
 If water is available, try throwing water at the dogs.
 Some volunteers have carried air horns, citronella spray, or pepper spray with
them. This can be used for attacking dogs, or humans for that matter!
 If all attempts to break up the fight are futile, and you are still in the shelter,
quickly find a staff member for assistance. If out on a walk, try to get away as best
you can or call for help.
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These ideas sound good in theory, but in reality, you may have to try to find another
solution. Ultimately, preventing the fight in the first place is the most effective method.
Whatever you do, NEVER try to grab the dog with your bare hands. The majority of dog
bites occur when a person tries to grab a dog’s collar.
In the event of a dog fight, always report the incident to a staff member so the dogs can
be examined for injuries.
If a dog bites you, notify a MaxFund staff member immediately so they can provide
medical treatment to you. Normally you should wash the wound with Betadine soap for
a full five minutes. You are then required to fill out a Volunteer/Visitor Report of Injury
form that can be obtained from the Front Desk in the lobby.
If you encounter a loose dog, or if your dog gets loose - If the dog escapes
while you are on your walk, do not run after the dog as he may think you are initiating a
game of chase. Try turning in the opposite direction or wave treats in the air. If the dog
will not come back to you, return to the shelter and immediately inform a staff member.
You can also use the makeshift lasso with a spare leash (many volunteers carry an extra
with them just in case) by hooking the clasp end through the loop end whenever you see
a loose dog running through the shelter.
There are occasionally stray or loose dogs in the neighborhood. Be alert for them, and
try to avoid them if possible. If they are friendly, feel free to try to bring them back to the
shelter, but if they are not, try to get away and call for help if necessary. Some volunteers
carry pepper spray with them in case they encounter a less than friendly stray dog.
Be on the lookout for medical issues - Is he getting too hot? Too tired? Does he
seem to be limping? Are his poops runny? If the dog has diarrhea, the only way the vet
techs can find what might be causing it is a sample so return the sample instead of
discarding it, if you can.
Returning to the shelter - Come in the same door you went out. Take the dog inside
the kennel and latch the gate behind you. Try to have the dog sit when removing the
choke collar and leash.
Important!
Make sure the choke chain is removed when the dog is returned to the kennel.
Leaving this on can be a choking hazard if the collar gets stuck on something. If
you can’t get it off for whatever reason, TELL STAFF!
While in the kennel, check the dog’s water bowl and fill with water if necessary. Fresh
water should be available for the dogs at all times. The only exception to this is dogs
with upcoming surgeries; remember to read the kennel signs! DO NOT feed the dogs.
Their diet is monitored by the staff and they may have special requirements. Clean any
urine/feces in the kennel and replace bedding, if necessary.
Remember to sign the dog back in the Dog Walking Sign-Out Book.
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It is very important to thoroughly wash your hands with antibacterial soap/Purell
between handling each dog, and be sure all clients do the same!
Return leashes and choke chains to the hangers when you are finished walking. (It is
very time consuming for staff to have to do this.)
If a dog exhibited a medical issue, write the date, dog’s name and issue in the medical
issues notebook – check with the Volunteer Coordinator about the location of the bok.
The medical staff reviews the book often and will follow up on the concern. If the
animal needs immediate medical attention, notify a staff member right
away.
Note for Dog Walkers under 18 years old:
While your interest is appreciated, in order to be in control of the dog leash at any
time, volunteers must be 18 years old! You are still welcome and encouraged to
work with dogs within the shelter, such as loving, grooming, bathing, or utilizing
the rehab range when appropriate.
For those 16 and 17 years old, a parental release form may be signed to allow you to
walk dogs – see the volunteer coordinator for details.
Additional opportunities for dog handlers
CHAMPS - MaxFund CHAMPS attend a weekly class with their volunteer who has
committed to spending a specified number of hours per week with them. The class
concentrates on improving the CHAMPS’ socialization and basic obedience skills as well
as helping improve their overall outlook on humans.
CHAMPS have special identification cards on their kennels, which, with the additional
training, help give them a better chance of being adopted quicker. Volunteers interested
in participating in the CHAMPS program should contact Diane at
[email protected]. The dates and times of classes can vary based on the
season, so for more information, contact Diane.
Mobile Adoptions & Special Events - We occasionally set up dates at
Denver area PetsMarts and Petcos. This allows some of our dogs to get a day out, as well
as some great exposure for MaxFund. Especially in the summer, we always have events
going which we take dogs to when possible.
For a list of upcoming Special Events & Mobile Adoptions, visit
www.maxfund.org.
Lobby Greeter- This is an opportunity for volunteers to meet potential adopters in
the lobby (or elsewhere in the shelter) and helping them find a good match and
informing them of adoption procedures. This helps take burden off staff, especially on
Saturdays. If interested, contact the Volunteer Coordinator or visit the office staff
(preferably on a weekday) and let them know your interest!
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Additional Training - MaxFund periodically offers free training with certified
animal behaviorists. During this training, the instructor selects a dog with an
undesirable behavior. Then, volunteers are given suggestions, examples and hands-on
exercises to help improve the behavior. This training addresses a different topic each
time it is offered, and volunteers should try to attend as often as possible. Talk with the
Volunteer Coordinator to stay updated on training opportunities.
Grooming/Bathing - Please help the dogs put their best “paw” forward for
potential adopters by keeping them groomed! Brushes and combs are available around
the shelter.. Be sure to always pick up and dispose of the hair so as not to create an
unclean appearance in or around the Adoption Center.
Ask staff prior to bathing dogs, as health conditions may be worsened for some dogs if
they become wet. While kennel cards may not say so, if a dog has been spayed/neutered
within two weeks, getting wet is off limits.
Additional Resources for Dog Handling
There are a multitude of books and videos you might be interested in reading regarding
dog behavior. These are just a few of the beneficial ones we have found.



On Talking Terms With Dogs: Calming Signals by Turid Rugaas (book and
video are both good)
How to be the Leader of the Pack...And have Your Dog Love You For It
by Patricia McConnell
Canine Body Language: A Photographic Guide Interpreting the Native
Language of the Domestic Dog by Brenda Aloff
When looking for information, you want to look for any books instructing in POSITIVE
enforcement, not punitive or damaging instructional methods. For example, you want to
avoid any books by Cesar Milan, as he teaches negative methods the Humane Society of
America and many other groups (including MaxFund) consider inappropriate and
inhumane. If the book talks about hurting your dog in any way, yelling at your dogs, or
any other punitive training techniques, those are clues they won’t be a good
instructional guide.
Don’t forget MaxFund mentors offer Dog Handling LIVE classes, available at the shelter
on a regular basis to ensure you are comfortable working with the dogs at the shelter. In
addition, CHAMPS classes are available if you are interested in helping train the dogs.
For a schedule of Dog Handling LIVE classes, visit www.maxfund.org.
For CHAMPS class availability, please contact Diane at
[email protected]
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Cat Handling 101
Why be a cat volunteer?
1) Cats need socialization – they get sad, depressed and feel hopeless too
2) Grooming – mats hurt cats. They need brushing and clean up (ie diarrhea)
3) Socialize unadoptable ones (well, no animal is unadoptable, but less adoptable)
a. Volunteers can make the life better for a cat with no hopes for adoption
b. Volunteers can socialize the cats, so they become adoptable
4) Be knowledgeable about cats, so you can answer questions for potential adopters.
When people come to MF, they have questions about cats. Volunteers can
answer them.
5) Help with their bios
6) Play with them with toys, so they get activity and better health
7) Give cats a chance to come out of their cages – at least temporarily
Health Issues:
If a cat has a health problem, alert the staff via the health issues notebook in the shelter.
Below are a few things to look out for:
Runny eyes
Heavy breathing
Multiple throw up – not hair ball
Cats living in the litter box
Cat losing weight
Ear mites
Drooling
Bad bites
Third eyelid exposed
Dehydration
Jaundice – yellowing of skin, especially in a cat losing weight
What to do with Cats:
 Check to make sure they have food and water. If they are having surgery, there will be
a sign, so no food. Otherwise, all cats should have food and water.
 Love them -> don’t force them. Some need to build trust. Let them smell your hand
first.
 Sit with them, Brush them – especially DLH (Domestic Long-hair) cats. Be sure to
clean out bushes when done using them. Throw the hair in the trash. Take hair out of
rooms (both from brushing and shedding), so we don’t increase the chances of cats
getting fur balls.
 Clean up their tails – sometimes they get poop on them, which makes them feel bad
and look unadoptable.
 Change towel or scoop box if necessary
 Add litter if necessary
 Give extra attention to new cats – they are scared and a little affection goes a long way.
 Do NOT give them cat nip.
Do not give any medical information out to a potential adopter and do not answer any
questions to which you do not know the answer. Ask a vet technician or front office
staff for assistance if one is available.
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Caring for the cats will help them settle into the stressful environment of the Adoption
Center. Cats have a difficult time adjusting to the Adoption Center as many of them
have had few experiences outside of their previous homes. Many are unaccustomed to
or are insecure around other cats, children or unfamiliar people.
Read and interpret all information on the kennel card before entering. The kennel card
will help you understand their history and any special limitations/restrictions the
animal may have that you need to be aware of.
Please help the cats put their best “paw” forward for potential adopters by keeping them
groomed! Due to a cat’s tendency to become depressed, many of the cats abandon their
grooming habits. By regularly grooming the cats, the animal’s positive attitude, health
and adoptability are maintained. Brushes and combs are available in marked cabinets
in the respective supply areas. Please be sure to always pick up and dispose of the hair
so as not to create an unclean appearance in or around the Adoption Center.
A note on cat “grooming” and nail trimming
You are welcome to help brush the cats, but if you find any mats that can’t be
brushed out, DO NOT use scissors to remove the clumps. Also if you notice nails
needing trimmed, please let the staff know via the medical issues notebook located
near the volunteer computer. Though well-intentioned, cats can be injured during
both of these procedures so please leave this to the staff.
When working with or showing cats, be sure to wash your hands
or use the hand sanitizer after leaving each free-roaming room
or between cats in caged rooms! Be sure visitors do the same!
Please refrain from handling kittens under the age of 4 months. Young animals receive
an abundance of client attention and interaction and therefore are deprived of much
needed rest. As a result, a kitten’s immature immune system can be compromised,
making them more susceptible to disease.
When socializing with the cats, slow, calm and relaxed movements are necessary. Be
patient and give the cats a chance to stand up, stretch and come to you. Do not force a
cat to interact with you. Cats are finicky and tolerate interaction on their own terms.
The positive experience the cats spend with you will help build their confidence and help
them become more receptive to unfamiliar people. Do not wake a sleeping cat!
Cats are social eaters. If the cat you are visiting begins to eat in your company, continue
to pet him/her until eating ceases. Due to the stressful environment of the Adoption
Center and an irregular diet, many cats will go on a hunger strike while staying. The
objective is to do whatever it takes to entice a cat to eat!
It is safe to socialize with and pet the FIV/FeLV cats. However, we ask you make the
these your last interaction of the day.
Cat food, treats, cat litter, bedding, food cups and toys are located in various locations
throughout the shelter; please ask a staff member if you need any supplies.
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If a cat fight breaks out while you are visiting, try to distract them immediately – knock
on the glass, open and close the door, make noise! Never use your hands to break up a
fight. If all attempts to break up the fight are futile, quickly find a staff member for
assistance.
Always report any cat fight to a staff member immediately so the cats can be examined
for injuries and re-housed separately.
If a cat you are handling becomes aggressive, do everything to avoid a bite. Often cats
will demonstrate subtle or not so subtle behaviors indicating they are reaching their
threshold of tolerance. If one or combinations of the following behaviors are observed,
leave the cat alone or return it to its kennel immediately:
Ears flat against head
Striking out
Rapid tail twitching
Hissing, growling
Please report antagonistic behavior or elevated stress levels to a staff member. It is
important the behavior of MaxFund animals is monitored to protect them, clients, staff,
volunteers and other animals.
If a cat bites you, exit the room immediately and inform a MaxFund staff member.
Wash the wound with Betadine soap for a full five minutes. You are then required to fill
out a Volunteer/Visitor Report of Injury form (can be obtained from the Front Desk).
All bites must be reported to a MaxFund staff member immediately!
Prevention is the key! Practice safe handling techniques at all times!
o Never give catnip to Adoption Center cats.
o Do not allow a cat to escape from his/her kennel or room and run freely.
The risk of being bitten while capturing the cat is high in this situation. If
a cat does escape, remain calm. Discourage clients from trying to help
restrain the animal. If needed, ask for assistance from a staff member.
While socializing with the cats, please participate in the following daily tasks to support
the staff and provide a clean, safe environment for the cats:
o Spot clean litter pans. This reduces odor and promotes use of litter pans.
o Refresh water bowls.
o Distribute toys and clean bedding.
o Keep the floors clean and clear of debris, including cat hair if possible.
o Clean windows on the doors. Little wet noses and occasional urine spray
cause windows to look cloudy, diminishing visibility of the cats.
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FIV & FELV
MaxFund has areas in the shelter devoted to cats that have tested positive for FIV(Feline
Immunodeficiency Virus) or FeLV (Feline Leukemia Virus). Because of the contagious
nature of these diseases, almost all other shelters euthanize these animals immediately,
but MaxFund believes and studies show that these cats can live long and productive
lives. These cats can live years without developing the symptoms of their weaker
immune systems, and many can live numerous years after the show of symptoms.
The cats living in these areas are some of the most lovable and affectionate cats at
MaxFund. They will truly fill your life and home with love. FIV and FeLV cats are
available for both foster and adoption. We simply require a non-smoking household
without other cats. Below are short summaries of each virus.
FIV(Feline Immunodeficiency Virus).
FIV was first noticed at a California cattery in 1987. The cats were displaying signs
similar to patients with HIV. Since then 4 types of FIV have been isolated and no cure
has been found. FIV is a retrovirus, meaning that the virus's DNA is incorporated into
healthy cells, and thus more unhealthy cells are created until the body recognizes the
unhealthy cells as normal.
What does this mean to the cat? They have an impaired immune system. Similar to
people with HIV/AIDS the virus itself is not the issue, it's the other infections they get
that cause problems. Cats with FIV can live normal happy lives. They cannot be outside,
around chronically ill animals, or around smokers. They need to live in a stable
environment. They require a high quality diet without raw foods (which can carry
bacteria), and they need a person who can recognize when they may warrant some extra
help. “Extra help” usually means treatment for an infection. Infections in FIV cats
typically need longer time with antibiotics due to their weaker immune systems. Good
dental care is also a must to reduce sources of infection. What does this mean for
people? FIV cannot transmit to humans or dogs.
It is transmitted through bites and only to other cats, since it requires a feline blood cell
in order to cause damage. Many cats can live long lives and never develop symptoms;
however, those that do have an active infection will need someone who can make them
happy in their last few years.
FeLV (Feline leukemia).
FeLV is a retrovirus discovered in the 1960's. Unlike its counterpart FIV which is
transmitted by bites, FeLV is transmitted in saliva, urine, and feces. Cats cleaning one
another, sharing bowls, and sharing litter boxes will often spread the infection much
more quickly and more easily than FIV. There is a vaccine that is 70% effective, but cats
with FeLV should be kept away from kittens and older cats as their immune systems are
already weak.
What does this disease mean to cats? They have an impaired immune system. Cats may
become infected with other illnesses quite easily; and thus, they have to live in a stable
environment with lots of good commercially made food and owners who recognize
symptoms of underlying problems. Underlying problems will usually mean infections
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that require treatment. In a cat with FeLV, it typically requires more antibiotics and
longer treatment time. Good dental care is also a must to reduce possible sources of
infection.
What does this mean to humans? FeLV cannot transmit to humans or dogs. These cats
normally don't live as long as FIV cats once symptoms develop. The average age of
survival after developing symptoms is 2-3 years, but it can extend as long as a decade.
However long they have, the years they live can be very productive and happy. These
cats are just waiting for a person who can give them quality time and love whatever the
lengths of their lives.
Again, the cats with FIV and FeLV are some of the most affectionate cats at the
MaxFund. Many of them have lived at the shelter for years, because a lack of
information has made people nervous about taking them home. Testing positive for
these diseases is not an immediate death sentence. These cats can live long, productive
lives, and they will fill your house with love. If you still find yourself in doubt about
these guys, please read the following articles. Thanks to the Best Friends Animal Society,
a no kill shelter in Utah, for allowing us to link to their website. Their pet care section is
filled with wonderful information on a variety of topics.
For more info please visit:
FIV - bestfriends.org/theanimals/petcare/cats_fiv.cfm
FeLV - bestfriends.org/allthegoodnews/specialfeatures/leukemia1.cfm
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Lobby Greeter Manual
This manual is a work in progress, and revisions may be made periodically. In case of any conflict
between this manual and an instruction given by a staff member, the staff instruction always controls.
Lobby Greeter is a very important position because lobby greeters act as liaisons
between potential adopters and shelter staff. You will be helping to encourage adoption
of MaxFund dogs and cats and facilitate the adoption process. Remember, you are
essential to help getting the dogs and cats adopted! More people will adopt our dogs
and cats if they have a great experience at MaxFund.
There are three main roles you play:
1
Customer service representative.
 You will probably be the first person a visitor will meet at MaxFund, so be
courteous, helpful and professional.
 Welcome everyone, be friendly, and display a positive attitude. Offer to help,
and indicate your interest in any questions or concerns they may have.
2 Promoter/facilitator of the adoption process.
 Don’t hesitate to talk about the many successful adoptions that MaxFund has
made possible.
 Let the visitor know that adopting a pet from MaxFund helps us continue the
MaxFund mission—saving the lives of dogs and cats, and finding loving
homes for them.
 Have a basic knowledge about the shelter and the adoption process.
3 Assistant to the front office staff.
 Staff members are usually very busy and may ask for your assistance on
different tasks, such as helping with sign-in, taking/retrieving keys and IDs
for visitors, escorting visitors, etc.
 Visitors may have to wait to meet with staff because of the many people
looking to adopt pets. Help where you can by answering questions, obtaining
and assisting with filling out forms, etc.
 Staff member instructions must ALWAYS be followed. If you have questions
or concerns about any particular direction given to you, talk with the
Volunteer Coordinator.
 Whenever in doubt, ask the staff for guidance, direction, and
help. If you’re not sure whether it’s okay for you to do
something, ask first.
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 Things can get stressful, especially on weekends. Stay cool and remember,
it’s all about the animals!
At the Start of Your “Shift”:
 Introduce yourself to the front office staff and let them know that you are here to
help as a lobby greeter. If two or more lobby greeters are present on a weekend,
consider dividing up responsibilities.
 Try to spend some time reviewing the boards in the front office – they list which dogs
and cats have been adopted recently or have applications on them.
 Find out which dogs or cats may have appeared recently on TV. Media appearances
can generate huge interest in a particular dog or cat, and it’s helpful to obtain some
staff direction about how to handle that interest.
 Review the volunteer board for latest information.
 Try to spend time to get acquainted with the dogs and cats. Read their web pages
and cage cards (or bulletin boards in the cat rooms) so you know a little bit about
them. That way you can “recommend” dogs or cats if a visitor asks about specific
issues or needs.
Lobby Greeter Duties:
1. Greet and welcome visitors as they enter the shelter.
 Position yourself in view of the front door, and open it when you see someone at
the door – cuts down on noise and the need for staff to “buzz” the visitor in.
2. Advise visitors of the process for viewing cats and dogs.
 Ask them to stand in line at the front window to sign in.
 If someone is at the front window talking to adoption staff but not using the signin board, you can pick up the board so the visitor can sign in.
 Let visitors know that they’ll be asked to leave their car keys AND driver’s
license at the front desk. Visitors will not be able to see any dogs or cats if they
do not relinquish their keys and IDs. This is a security precaution and we
require it for everyone; unfortunately, we have had some thefts.
 If there’s no one in the front office to accept the keys and ID, you can accept
them and hang them on the key/ID hooks in the front office.
 If the visitor is carrying a backpack or large bag of any kind, ask them
to let you store it.
 Ask what type of animal they are interested in (kitten, cat, small/medium dog, or
large dog).
 Find out if they are here to view a specific dog or cat they are interested in.
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 Look at the adoption boards in the office to see if that dog or cat has been
adopted or has an application already. If there’s already an application on the
dog or cat, ask a member of the adoption staff, if available, if another
application would be accepted. They may accept another application if the
first one doesn’t appear viable. If there already is a viable application, inform
the visitor that we are no longer accepting applications on that dog or cat but
we have many other wonderful ones that need loving homes. Suggest that
they view similar dogs or cats in the shelter. Inform the visitor that they can
come back in a few days to see if the application fell through and the dog or
cat has become available for adoption. MaxFund cannot call the visitor to
update them on the status of a particular dog or cat.
 Let the visitor know that the website is not always up-to-date. Small dogs,
in particular, often never appear on the website at all.
 Don’t go into the front office without permission of the adoption staff. For the
most part, there’s no need for you to be in there. It’s a very small space, so too
many people in there can make it very difficult for the staff to work.
 If the cat or dog is available for adoption, ask the front office staff where the
cat or dog is located and escort the visitor to that room. Encourage interest in
another cat or dog if the visitor becomes uninterested in the one they came in
to see.
 Please follow the signs, and don’t allow access to a room if the
signs indicate a quarantine or other limited access.
3. Escort the visitor around the shelter and help the visitor find a great cat
or dog to adopt.
 Cats
 Remember: MaxFund has so many cats that everyone should be able to find one
who is a perfect match! Cat bios are posted for most cats on cage doors or on
bulletin boards.
 Ask visitors if they have a cat at home or are looking for more than one cat. If
they have no other cats, let them know we have a room of FIV and FeLV cats.
FeLV should be the last place visited, but you can go to the FIV room (Petunia’s)
first. FIV cannot be transmitted to humans or dogs. It is transmitted to other
cats through scratches and bites. These are great cats who need loving homes
and often get overlooked.
 Everyone (volunteers and visitors) must apply hand sanitizer before and after
touching each cat in the incoming room, and between rooms when going to
and from other rooms. Remind the visitor to use the hand sanitizer often! And
don’t forget to use it frequently yourself!
 Assist the visitors by opening cat cages if they ask to pet or hold cats (a staff
member or volunteer must be present when cat cages are opened). Don’t let
minors (under 18) hold cats, but they may pet them. Check the cage card, because
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some cats, such as those who may have a medical issue, may not be removed from
cages. Make sure the door to the room remains closed.
 Remind visitors to offer their hand to the cat first to see if the cat is friendly, as
some cats will bite. Most visitors know how to approach cats, but if you see that
they may be unfamiliar with cats, don’t hesitate to show them. Tell them to
approach slowly, offer a hand to sniff, and let the cat come to them. Most (but not
all) cats will indicate their comfort level by their body language.
 Talk to an experienced volunteer about the various cats, especially long-term
shelter residents, to learn about any special quirks, or any cages that should not
be opened.
 In case of a scratch, immediately apply a generous amount of hand sanitizer, then
wash thoroughly with soap and warm water for five minutes. If the scratch is
more than superficial, or if a bite occurs, first aid materials are available at the
shelter’s treatment station.
 If you’re comfortable doing so, discreetly ask if they plan on letting the cat
outside—MaxFund does not adopt to people who let their cats outside. (Don’t
“prompt” or suggest the “correct” answer to the visitor, though.) A good way to
ask the question, if the visitor already has a cat, is “Is your cat an inside cat?”
 You may notice that some visitors are not seeking to adopt a cat, but are just here
to visit the cats. If you see a “repeat” visitor of this kind, let them know that we
have a volunteer program. If you think the visitor might be a good volunteer,
encourage the visitor to consider going through the program to become a
volunteer.
 Dogs
 Currently, visitors must view dogs on the website, and then ask for a
specific dog to be brought out by kennel staff. If a visitor wants to walk a
dog, go to the front desk and find out whether there are already any
applications to adopt the dog. If not, ask the front office staff to page a
kennel staff member to bring the dog out. Note: Dogs on stray hold
MAY NOT be walked by visitors.
 You do not have to go out on the walk with a visitor unless you wish to, or
unless there are safety or other concerns. Hand the visitor a couple of poop
bags and inform them of good places to walk (not on West High School
property). Make sure the dog walker is at least 18 years old and has a hand
through the loop of the leash.
 Inform the visitor that they must not allow any other dogs near the
MaxFund dog, and must keep the MaxFund dog away from other people
who may be walking by. The rule is NO CONTACT with other
animals or people while on a walk.
 Make sure any family members under 18 do not take the leash.
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 If you think the visitor may be inexperienced, or may allow a family
member under 18 to take the leash, or if you have other concerns, you may
walk with the visitor.
 Puppies are not to be walked. You may look for an available outdoor kennel or
indoor play area. Supervise meetings with puppies, especially if the visitor has
children.
 You may help set up a “meet and greet” if the visitor has brought their current
dog(s) to the shelter. A “meet and greet” is required in connection with an
application in order to help gauge whether the MaxFund dog will get along
with a prospective adopter’s current dog(s).
 Don’t let the dogs meet at first. Walk the dogs, but keep them a safe
distance apart. Only after they’ve walked for a period this way should any
attempt to let them “meet” be made. Stay relaxed (keep leashes slack), but
watch CAREFULLY for any signs of reactivity – don’t let them get close to
each other if you see ANY warning signs (freezing, staring, growling,
fearfulness, etc.)
 The rehab yard is available for meet and greets. Make sure no other dogs
are present and that the yard is not being used for rehab activities by the
Wellness Center. Observe the same procedures as you would on a walk.
 After the dog comes back from the walk, you may return the dog to the correct
cage/kennel, or ask the front office staff to page for a kennel staff member to
take the dog back.
 If you have the opportunity and wish to, you can discreetly draw visitors out
about their experience with particular types of dogs they may be interested in,
prior experience raising puppies or kittens, experience with particular breeds,
whether they work during the day, working with separation anxiety, height of
fence if any, circumstances regarding prior pets in their household, age and
experience level of any children in the household, other pets in the household,
etc.
 General Info
 If you’re comfortable doing so, encourage conversation so you can get an
impression of them. Discreetly write down any notes (positive and negative)
about the visitor and attach them to the application should they fill one out.
This will help the staff make a decision on the application.
 If you ask questions of the visitor, make sure you don’t “suggest”
any answers that relate to MaxFund’s criteria for evaluating
adoptions, and don’t react to any undesirable traits or habits that
you may learn about. We need to make sure that the visitor doesn’t
“conform” their answers to what they think the adoption staff
members want to hear!
 Most of the information that MaxFund has about a dog or cat is stated on the
cage card (posted on the cage for the dogs and on a bulletin board in the room
43
for the cats). Do not speculate about any dog or cat. Ask a staff member for
more information if visitors have a question that you can’t answer.
 Volunteers are not allowed to remove or review any dog’s or cat's
file unless an adoption staff member has specifically authorized
them to do so. The adoption staff’s single biggest problem is
missing or misplaced files!
 If you are permitted to take a file out to discuss file information with a visitor,
make certain you hold the file AWAY from the visitor so that confidential
information (such as name and address of a relinquishing party) is kept
confidential.
 Do not enter the vet techs’ station, nursery, or any sick room without specific
permission from the adoption staff and/or vet tech staff. Do not divert the
vet techs’ (or veterinarian’s) time away from their animal care
responsibilities. Consult the adoption staff if there is any question
you think may require a vet tech’s or vet’s assistance.
 Do not take visitors to any other area of the shelter without getting specific
permission from the adoption staff.
 It is preferable to stay with the visitor on their way around the shelter, but if it
is busy, you can work with more than one visitor.
 Do not give any medical information out to a visitor and do not
answer any questions to which you do not know the answer. Ask
an adoption staff member for assistance if one is available.
4. Advise and assist the prospective adopter with the adoption process.
 Seat the prospective adopter in the lobby and give them the application form and a
pen. Don’t let them use a RED pen. Let them know they need to answer all the
questions and sign the form. Incomplete or unsigned applications will not be
considered.
 Let the prospective adopter know that MaxFund requires three non-familial
references, plus contact information for their vet, if they currently have one, plus
contact information for their landlord, if applicable. Incorrect or incomplete
information will disqualify the application.
 With some breeds, such as purebred Rottweilers, the prospective adopter may be
asked to agree to a criminal background check.
 The process usually takes a few days because MaxFund adoption staff must review
each application and check every reference. Same-day approvals are generally not
done. The prospective adopter is informed, on the application form, that if they do
not hear from MaxFund within 72 hours, someone else’s application has been
approved.
 All MaxFund dogs and cats must be returned to MaxFund if the adopter
ever desires to relinquish the dog or cat, no matter how long ago
44
adopted. This is part of the adoption contract. MaxFund does not charge a
relinquishment fee to take back a MaxFund dog or cat.
 After the application is completed, the prospective adopter will need to meet with an
adoption staff member to go over the application. Give the application, along with
your notes if any, to the adoption staff member and inform him/her that the
prospective adopter is ready for an interview.
 You may not give any information about the likelihood of an application being
approved, the status of an application, or any other adoption-related information.
 Talk to visitors about next steps if they do not find a dog or cat they want
to adopt.
 The best way to find the perfect match is to visit the shelter often to
meet dogs and cats. MaxFund gets new dogs and cats in frequently, and
many great dogs and cats never appear on the website!
 Also, give the visitor a list of other local shelters if they request one. An adoption
from any shelter is a dog’s or cat’s life saved! Petfinder.com has a comprehensive list
of shelters and rescues.
 Advise them that because MaxFund gets so many phone calls on a daily basis, it is
not always possible for staff to answer questions about specific dogs or cats over the
phone or by email. A personal visit is always best.
General Information:
 Adoption Information:
 A dog or cat has to be 8 weeks old and weigh at least 2 pounds before being
available for adoption. MaxFund does not let a dog or cat go home without
being spayed or neutered, which will be done at the clinic as soon as possible
if the dog or cat isn't already altered.
 Fees (Subject to change, include spaying/neutering, all shots except rabies,
and microchip):
 Dogs & Puppies = $125 (2 dogs adopted together = $200)
 Cats & Kittens = $75 (2 cats adopted together = $100)
 Relinquishments:
 You may encounter a visitor who wishes to relinquish a dog or cat. Contact an
adoption staff member immediately, because only the adoption staff can accept a
relinquished dog or cat. The shelter is often full with a waiting list, especially for
large dogs.
 Shelter Information:
45
 Hours: 11:00 am – 4:00 pm every day, except Tuesday. (Closed holidays
typically)
 The Wellness Clinic, not the shelter, provides low cost medical care. Address:
1000 Inca Street (right behind the shelter), Denver, CO 80204. Phone: 303595-0532. The clinic next door to MaxFund is NOT affiliated with MaxFund.
 Donations
 People often come in to make donations of goods or money. You can assist
merchandise donators, and ask if they need a receipt (available from the front
office staff); donators of money (cash, checks, credit cards) should be assisted by
the office staff.
 Incidents
 If a visitor becomes rude or upset, calmly tell him or her that you are a
volunteer and cannot resolve their problems. Apologize for any
inconvenience and ask them if they would like to give you their contact
information so a staff member can get back to them later.
 Ask a staff member for assistance if the person insists on speaking to someone
immediately and a staff member is available.
 Ask a staff member for assistance if someone is not complying with your
directions (insisting on putting their hands in a cage, taking a dog out of a
cage, etc.)
 If a visitor is bitten or otherwise hurt by a dog or cat, notify the staff
immediately. An incident report will need to be completed. First aid materials
can be obtained at the treatment station. If you can’t find immediate help at
the treatment station, have the visitor use a generous quantity of hand
sanitizer immediately, followed by 5 minutes of washing the wound with soap
and warm water, while you locate help in getting first aid materials (e.g.,
gauze, disinfectant, bandage).
 For additional help:
 Identify and develop working relationships with staff/volunteers who can be
your go-to resources for questions and help!
 Adoption staff, kennel staff
 “Super” volunteers, volunteer mentors
Lobby Greeter Shifts:
We are not currently asking lobby greeters to sign up for specific shifts. However, here are
some suggested times:
Sat. & Sun.: 11:00 am – 1:30 pm 1:30 pm – 4:00 pm
46
Weekdays:
any time
Weekends are when lobby greeters are particularly needed and appreciated! Even if you can
help for just an hour or two, you will be doing a great service for MaxFund. As far as
numbers of lobby greeters go, we’ve never had an instance when the lobby was crowded
with TOO MANY lobby greeters – but if that ever happens, wonderful!
In case of any “down” time or “too many” lobby greeters, you can always find other things to
do if you wish, like walking dogs, loving and playing with cats, brushing dogs and cats,
washing dishes, folding laundry, tidying up the front lobby area, asking adoption staff if they
need anything done, etc.! There is never a shortage of things to do at MaxFund! (The
volunteer white board lists priority tasks.) However, at least one lobby greeter should
always stay in the lobby area, especially on weekends. There is never more than
a moment’s lull between visitors on weekends!
And Remember:
 Log in on and out on the volunteer computer to keep track of your hours.
 Wash your hands or sanitize frequently – between touching each dog or cat.
 Wear a “MaxFund Volunteer” badge so visitors will be able to know they can ask you
for help.
 MaxFund T-shirts are a great way to identify yourself as a volunteer, too!
 Have fun!
47

Greetings!

Transcription

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