Wiltshire - Care Choices

Transcription

Wiltshire
Care Services Directory 2013/14
Avebury Manor
The comprehensive guide
to choosing and paying for care
• Home support • Care homes • Specialist care • Useful contacts
In association with
The Old Vicarage Care Home
“Small enough to be a home, large enough to make friends”
A beautiful 17th century building, set in a conservation
area. Tastefully furnished and decorated in keeping with
the area. Set in half an acre of garden which backs on to
the river Avon and Monkton Park. Conveniently located
in a quiet cul-de-sac in the centre of Chippenham.
Offering a friendly, relaxed, homely atmosphere.
• Full 24-hour care
• Established June 1968 with
experienced resident proprietors
• Large en-suite rooms
• Lifts to all floors
• Varied interesting menus
• Activities arranged
Wiltshire Care Association
• Fully trained staff
For a friendly and informal chat please
ring Cheryl on 01249 653838
or email [email protected]
or visit www.oldvicwilliams.co.uk
54 St Mary Street • Chippenham • Wiltshire • SN15 3JW
The Old Vicarage v2.indd 1
16/05/2013 16:29
Country Care Homes is a family run business with two homes
in Wiltshire offering superb nursing and residential care.
Firlawn nursing home
Set in the village of Holt near Bradford-on-Avon which benefits
from beautiful National Trust gardens (The Courts), Firlawn
offers quality nursing care in a homely, comfortable setting.
‘The nursing care given to all residents is
of an exceptionally high standard and is
given with respect and understanding’
A local community nurse
For more information or to arrange a visit telephone
Julie-Ann Laws on 01225 783333 or email [email protected]
Hill House residential home
Little Somerford, Malmesbury
Recently acquired by Country Care Homes, this former
home of the Chamberlain family offers all the grace and
charm of old style country living. Plans to develop Hill House
into a first class care home with top quality nursing facilities
are well under way making this an ideal place to live.
For more information or to arrange a visit telephone
Anita Keegan on 01666 822363 or email
[email protected]
The philosophy of Country Care Homes is to offer a country
house hotel experience where gardens and old style charm go
hand in hand.
www.countrycarehomes.co.uk
Contents
6
Seeking financial advice and help
37
Regions covered by this Directory 7
How Wiltshire Council can help
38
First steps
9
Other sources of information and advice 39
39
Welcome
Assessment 9
Essential information Care and support planning
9
Keeping people safe 39
People in greatest need are our priority
9
Complaints, compliments and feedback 40
Out of county care 40
Independent helpline
40
How solicitors can help 41
Community living
11
Care in your own home
11
Equipment for independent living
11
Telecare and response service – keeping you safe 11
Care Associations in Wiltshire
Adapting your home 11
The Wiltshire Care Partnership
42
Care at home agency checklist
13
The Registered Nursing Home Association
42
Home care provider listings
15
The Wiltshire Care Association
43
Home improvement agency
25
The Wiltshire Domiciliary Care Providers Association 43
Handyperson service
25
Occupational therapy
25
Community resources
27
Listings
Other help that is available 27
Home care providers Specialist care
28
Care homes / care homes with nursing (See the map on page 7)
Useful contacts 42
44
15–23
47–67
People with a learning disability 28
People with a physical impairment 28
People with a sensory impairment
28
People with mental health problems 29
Residential dementia care checklist
29
Dementia care 30
Care homes
Care homes with nursing
Accommodation 30
Wiltshire Council’s Adult Placement Service 30
South Wiltshire
Sheltered housing
30
Care homes
Extra care housing 31
Residential care including care homes that
provide nursing West Wiltshire
31
My Home Life
34
Care homes
63
67
Inspecting care services and checking quality
34
Index 68
Care homes checklist 35
Paying for care 36
Personal budgets
36
Direct payments
36
Personal finances
36
Alternative formats
East Wiltshire
Care homes
47
49
North Wiltshire
51
55
57
61
Wiltshire Council’s distribution of this publication does not constitute
their support or recommendation of any of the products or services
advertised or listed within. All the listings in this publication are
supplied by the Care Quality Commission (CQC) and neither Wiltshire
Council nor Care Choices
can be held responsible for
any errors or omissions.
This Directory is available electronically at www.carechoices.co.uk.
There is also a Browsealoud option for those requiring the information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care
5
Welcome
Welcome to the 2013/14 Wiltshire Care Services
Directory which provides information about the
range of social care services available in Wiltshire.
At Wiltshire Council we’re committed to
supporting vulnerable adults and older people. This
is why we’re investing in care services which help
you live independently in your own homes and
communities for as long as possible.
Supporting you to live independently in your
own homes underpins our Help to Live at Home
(HTLAH) programme. Since it was introduced in
2011, it has resulted in a number of new services
which have been developed by local people, care
providers and front-line staff. This has ensured the
services we provide are focused on what you need
and want.
We understand that for some of you living in your
own homes is simply not an option and living in
supported accommodation or a care home is your
preferred choice. Therefore, this Directory contains
useful information about care homes which will
help you choose the right home for your needs.
It also provides details of services that support
those of you who care for others.
If you need any more information, please do
not hesitate to contact us. Our Customer Advisors
are dedicated to supporting you whether you are
a customer, a carer, or someone who is looking
for more information about adult care services in
Wiltshire and can be contacted on 0300 456 0111.
The Council has appointed/identified a number
of partners to deliver a range of services to you in
your home. These companies are: Wiltshire Medical
Services who provide a response service linked to
telecare (assistive technology); Telecare provided
by Aster Living; Community equipment and
practical help in the home provided by Medequip,
independent support planning and brokerage
services provided by the Wiltshire Centre for
Independent Living and specialist financial advice
provided by Care Fees Investment and Ashcourt
Rowan. Details of these organisations and the
services they provide can be found in the Directory.
In addition four companies have been chosen by
the council and NHS to provide care and support
services to older people and others who need some
extra assistance to ensure they can continue to live
the lives they want as independently as possible.
Each company works in a different part of the
county, see map below:
SN6
NORTH 1
SN16
Maggie Rae,
Corporate Director,
Wiltshire Council
■
SN15
SN14
WOOTON
BASSETT
NORTH 2
SN4
■ CHIPPENHAM
SN11
■ MARLBOROUGH
SN8
SN12
EAST 2
■ MELKSHAM
BA11
■ BRADFORD
WEST 1
SN10
■ PEWSEY
EAST 1
BA14
SP11
SN9
■ WESTBURY
SP9
■ TIDWORTH
■ WARMINSTER
BA12
SP7
SP3
SOUTH 1
WEST 2
SP2
SP3
■ AMESBURY
SP4
SP1
■ SALISBURY
SOUTH 2
Leonard Cheshire
Disability
North and East Wiltshire
Tel: 01225 781129
Aster Care Services
East and South Wiltshire
Tel: 01380 735439
6
RG7
■ CALNE
■ CORSHAM
SN13
■ TROWBRIDGE
Councillor Keith Humphries,
Cabinet Member, Wiltshire Council
SN5
■ MALMESBURY
SP5
Somerset Care at Home
West and North Wiltshire
Tel: 01225 702141
Enara Complete Care
Services
West Wiltshire
Tel: 01225 791015
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Regions covered by this Directory
15
Home care providers Care homes
East Wiltshire 47
East Wiltshire 49
North Wiltshire 51
North Wiltshire 55
South Wiltshire 57
South Wiltshire 61
West Wiltshire 63
West Wiltshire 67
OXFORDSHIRE
GLOUCESTERSHIRE
■ FARINGDON
■ ASHTON
A429
■ CRICKLADE
KEYNES
A419
BERKSHIRE
PURTON ■
■ MALMESBURY
■ SHERSTON
M4
■ BRINKWORTH
■ LUCKINGTON
■ SWINDON
■
■ BURTON
■ DRAYCOT CERNE
WOOTON
BASSETT
■ LYNEHAM
■
ALDBOURNE
■ CHIPPENHAM
■ CALNE
■ CORSHAM
A350
A4
■ MARLBOROUGH
■ BECKHAMPTON
■ FROXFIELD
■ MONKTON FARKEIGH
■
A346
■ MELKSHAM
BATH
■ DEVIZES
■ BRADFORD-ON-AVON
BATH AND
NORTH EAST
SOMERSET
■ TROWBRIDGE
■ WEDHAMPTON
■ WINGFIELD
A36
■ HAWKERIDGE
■ WEST GRAFTON
■ PEWSEY
■ UPAVON
■ MARKET LAVINGTON
■ COULSTON
■ COLLINGBOURNE DUCIS
■ WESTBURY
FROME
■ WARMINSTER
■ SHREWTON
■ HINDON
■ MERE
A303
■ AMESBURY
■ CODFORD ST PETER
■ STAPLEFORD
■ KINGSTON DEVERILL
■ TELFONT MAGNA
■ SWALLOWCLIFFE
A338
■ MIDDLE WINTERSLOW
■ WILTON
■ EAST KNOYLE
■ SALISBURY
A350
DORSET
HAMPSHIRE
■
HOMINGTON
■ LUDWELL
■ ANDOVER
A303
■ LARKHILL
■ CROCKERTON
SOMERSET
■ TIDWORTH
■ NETHERAVON
■
■ WHITEPARISH
■ BOWERCHALKE
■ DOWNTON
■ ROMSEY
A36
■ NOMANSLAND
7
Throughout Wiltshire, Celtic Care Services will provide you
with a high quality personalised care and support service to help you
to retain or regain your independence and
enable you to stay in the comfort of your own home.
Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the
domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages.
This is borne out by our customer base predominantly being made up of individuals who fund their
own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to
include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new
branch in Chiseldon.
Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible
services including all aspects of personal care including help getting up in the morning or accessing a
bath or shower, social care including
assisting you to go shopping or
accompanying you to groups or social
activities, and also complex care for
people with more individual health care
needs. These services are available to
children, adults and the more elderly
members of our community and can be
long term or for short periods; to help
during holidays or just to enable you
to regain your independence. All our
services are individually tailored to your
preferences and are continually adapted
to meet your changing needs.
Chippenham Branch
01249 651908
07866 464363
[email protected]
Chiseldon Branch
01793 741153
07891 933327
[email protected]
www.celticcare.co.uk
First steps
Wiltshire Council’s aim is to support people so they
can live independently for as long as possible. We
will work with customers, carers and care providers
to make this happen.
This guide outlines what support the council will
put in place to help you. We also have staff on hand
to discuss any long-term support you may require.
This will help ensure you have all the information so
you can make the right decisions for your care needs.
For information on care or support options your
first step is to contact our customer advisors on
0300 456 0111.
Assessment
If you want to take the next step and need to
access services you can ask for a community care
assessment. Everyone is entitled to receive an
assessment regardless of their financial situation.
You can be referred for an assessment by:
• yourself or a relative, friend or neighbour
• a social worker or health professional such as a
doctor or health visitor
• any other agency.
You can have a carer, friend, relative or advocate
with you to help put your views and wishes
forward. Your doctor, district nurse or other health
professional who knows you well can also be
involved if you wish. If you do not speak English, or
if you use British Sign Language, we can arrange for
an interpreter to be present.
We will meet with you so that you can tell us
what your needs are. Our assessments focus on
what you want to achieve. We will encourage and
assist you to contribute as much as possible to your
assessment, which means we will talk through with
you how best to meet your needs and choices.
Care and support planning
Following your individual assessment, we will
look at whether you are eligible for services paid
for by the council (see below). Everyone who is
eligible for support will be offered a choice of staff
arranging care, or the transfer of funds which they
can use to purchase their own care. This is called
a direct payment. You will be offered support and
assistance throughout this process either from the
council or from the Centre for Independent Living –
see advertisement on page 23.
We can help those who are not eligible for
financial support from the council with information
and advice and with assistance in finding services.
Alternatively, you may wish to contact one of the
local agencies listed on pages 15–23.
People in greatest need are our priority
Regardless of your financial situation, you are
entitled to information and advice from us about any
care and support needs you may have.
We follow central government guidance set out in
a document called ‘Prioritising of Needs Guidance’,
which has been issued to local councils across the
country. The aim is to make sure all decisions on
who receives financial help with care and support
are made fairly, openly and consistently. This means
each council has to set criteria to make sure support
is allocated fairly and to those in greatest need.
Eligibility criteria is divided into four bands
representing the seriousness of the risk to your
independence: ‘critical’, ‘substantial’, ‘moderate’ and
‘low’.
Currently in Wiltshire you are eligible for funded
care and support services if your needs are assessed
as ‘critical’ or ‘substantial’. This ensures that people in
the greatest need will get most help.
There are many council services which are not
means tested, including bus passes and Blue Badges.
For more information about this call our customer
advisors on 0300 456 0111 and ask for a copy of the
‘Fair Access to Care Services’ leaflet, or download the
leaflet from our website:
www.wiltshire.gov.uk
9
Wiltshire’s award
winning care at
home service.
Winners of ‘putting
people first’ in the
south west region.
Providing a highly skilled care staff team and qualified nurses,
to individuals within their own homes.
Using a person centred approach, First City provide outcome focused
care / support packages, which meets the needs, aspirations and
wishes of those receiving the service.
Through the life time of the support plan, the service is
provided in a flexible manner and continually reviewed to
ensure diversity and that the aims and goals of the service user
are always being met.
We pride ourselves in being able to
offer you a service which is fourfold:1. Professional Our aim is to recruit only the most
professional staff.
2. Reliable We endeavour to never let you down.
3. Flexible We will adapt to your individual needs.
4. Accessible We can be contacted 24 hours a day,
365 days a year.
Care and Support 24 hours 7 days a week
Services:- Personal Care, Community Nursing, Respite Care,
Palliative Care, Day Centre Support, Companionship,
Waking Nights, Sleep-ins, Live-in Care, Activities Support,
Shopping, Domestic Support
Malmesbury
Your local branches:
Chippenham Tel: 01249 444900
Industry Park, Cricketts Lane, Chippenham SN15 3EQ
Swindon Tel: 01793 434222
Chippenham
Calne
Swindon
Marlborough
Devizes
Rochester House, Victoria Road, Swindon SN1 3AW
Salisbury Tel: 01722 320000
Boathouse Meadow Business Park,
Cherry Orchard Lane, Salisbury SP2 7LD
Email: [email protected]
www.firstcitynursing.co.uk
Amesbury
Wilton
Salisbury
Community living
Care in your own home
We know that lots of people want to stay in their
own homes and we want to help you to do this.
However, if you are finding it difficult to manage,
you could consider using the services of a care
and support or domiciliary care provider. These
companies employ staff who can help you with
bathing, washing and dressing, as well as practical
support with shopping, laundry and cooking
meals.
Staff will be trained in personal care and safety
procedures, moving and handling, hygiene and
infection control and first aid. If you need nursing
care at home, many of these care providers employ
registered nurses.
These companies can also help after a stay in
hospital with shopping, cleaning and preparing
your house for your return and so on.
Agencies providing care at home are monitored
by the Care Quality Commission (CQC) which
regularly inspects agencies and produces reports
on their findings which can be found on the CQC’s
website: www.cqc.org.uk
Equipment for independent living
If you are struggling to manage everyday tasks such
as bathing, climbing the stairs, or getting up from
your chair, it may be that an item of equipment could
make the task easier. If you would like an assessment,
contact our customer advisors on 0300 456 0111,
or you can contact Medequip on 01249 815052.
Medequip has assessors available to advise you and
provide you with the equipment you need.
Your request may be dealt with immediately by the
person you talk to on the telephone, but if not they
will arrange for someone to visit you and assess how
best to resolve your difficulties. They may be able to
suggest alternative ways of doing something which
could mean there’s no need for any equipment.
Telecare and response service – keeping you safe
Telecare is sometimes called ‘assistive technology’. It
aims to promote your independence, improve your
safety at home and provide reassurance for you and
your carers. It usually consists of a base unit linked to
a telephone and a personal pendant which is worn
around the neck, on the wrist or attached to a belt.
Sensors automatically monitor the home
environment. These are linked to the base unit
without the need for wiring and can detect potential
dangers such as gas, smoke or overflowing water.
When the alarm is activated, trained staff at a
monitoring centre will respond and, if necessary,
arrange for someone to visit you at any time of the
day or night. They may also contact the emergency
services if necessary.
This call centre monitoring and response service is
provided to us through Wiltshire Medical Services.
If you are interested in Telecare, we can discuss
the options with you so that you can decide which
sensors will assist you. If you want more information,
you can telephone our Customer Advisors on 0300
456 0111, Medequip which provide this service
under contract to us can be contacted directly on
01249 815052.
Both Telecare and the response service can be
purchased for a small weekly charge.
Adapting your home
If you have mobility problems, you might benefit
from adaptations to your home. This is another
service we can provide.
A case co-ordinator will be allocated to you to
make an initial assessment of what you need. Major
changes will involve occupational therapists and
referral for a means-tested Disabled Facilities Grant
to help with some or all of the costs. If you are on a
low income, you may qualify for a full grant.
11
Stay independent
with home care
from Allied
We understand how important it is to remain living
at home, no matter what age you or your loved
ones are. Our flexible service can provide care to
suit almost any situation – from a couple of hours
a week to live-in care. You can rely on us to deliver
exactly what you or your relative needs to remain
living at home. And our well-trained and friendly
carers will always perform their duties with warmth
and kindness, and provide companionship and
emotional support whenever it’s needed.
Call us on:
0800 542 3401
quoting code: ALL022
alliedhealthcare.com
Do you have concerns for a friend, neighbour or family member?
Are they in need of, or approaching a time when they will need,
A sAfe pAir of hAnDs?
Live-in Care
Giving 24/7 care in your home, long or short-term.
• A Carer to live with you,
someone to be on-hand
whenever needed
• Help with all aspects of
Care
• Companionship
• Personal hygiene –
washing, showering,
bathing
• Cooking
• Washing & Ironing
• Prompt/administer
medication
• Housework
• Shopping
• Respite
• Accompanying to
appointments
Our Carers are:
• Enhanced CRB & ISA checked
• Reference checked
• Local and on hand, in your area
• Fully trained
with appropriate
specialist training
Registered with the
Care Quality Commission
www.cqc.org.uk
Whatever your needs please call or e-mail Catherine, Jenny or Ron
Tel: 01452 526150 or 0845 1550024 (local rate) email: [email protected] www.rojene.co.uk
12
Care at home agency checklist
These questions may be useful when considering
using the services of a domiciliary (care at home)
provider to help you build up a picture of how your
care needs will be met in your own home.
For care packages which have been arranged
by us, contracts and care plans will have been
completed by your care manager and the agencies
used will be accredited by the Care Quality
Commission.
People arranging and funding their own care,
either privately or through a direct payment, can
© 2013 Care Choices Ltd
choose their own worker or care agency.
It is important that people have choice and
control about how they are supported. Before
deciding on which agency will support you, ask
them to discuss and agree a support plan with you.
This should cover the aspects to your care that are
important to you.
There are a wide range of activities or resources
in your community and your agency should be able
to discuss how you can access these so you can
meet people with common interests.
Agency 1 ....................................................................................................................................................
£ ............... p/h
Agency 2 ....................................................................................................................................................
£ ............... p/h
Agency 3 ....................................................................................................................................................
£ ............... p/h
Domiciliary care agencies – some things to consider:
• What experience does the agency have in your
particular field of need? Can they supply references
for you to check?
• What is the agency charging per hour? What is
included in that price?
• How long has the agency been operating?
• How can you contact the agency in an emergency
or outside office hours?
• How many carers would the agency assign to
care for you and would you see the same one
every day? If not, how does the staff rota operate
and what happens if your carer goes on holiday
or is sick? Will you be notified in advance that a
different carer will be attending?
• If you’re not happy, how easy is it to make a
complaint?
• Home care agencies providing personal care, must
be registered and inspected by the Care Quality
Commission. Ask to see a copy of their registration
certificate.
• If this is a private contract, ask for a copy of the
agency’s contract terms and read these carefully
with someone you trust. Get as much help as you
can going over it and ask any questions you may
have before signing anything. The Citizens Advice
Bureau or Age UK could help with this. Contact
details can be found on page 44.
13
Achieving better independence...
With guaranteed peace of mind
Homecare enables anyone who needs some extra
day-to-day support to live independently in their own
home. If you would like some assistance with personal or
domestic tasks from Carers who are both friendly and
professional, Abi can help. Please call us for an
informal chat.
Live-In care is the perfect choice for anyone that wishes
to remain at home but have the reassurance of a full-time
live-in Carer on hand 24/7. If you need long or short respite
care then Abi’s fully trained, friendly and professional Live-In
Carers can help. Please call us for more information.
Abilink is an innovative and proactive care support service.
Delivered either through your television or through our
touch screen solution Abilink allows you to have 24 hour
access to a Carer, friends and family. Please call us for more
information and a demonstration.
If you need a helping hand around the home, whether it’s
a weekly clean or a major blitz, Abi provide an excellent
service, competitive prices and peace of mind. For cleaners
that are fully CRB checked, reliable and efficient please call
us for a quote.
To find out more information and see if we can help you or your relative please call
01722 343981
Quoting reference 007
Abi is the Number choice for a career in Care in Wiltshire, please visit our website for more information.
www.abicare.co.uk
Home care listings
A & T (Salisbury) Ltd
Salisbury
Tel: 0772 146 0075
OP D PD LDA MH SI
Abicare Services Ltd
Bradford on Avon Tel: 01722 343981
Advert page 14
OP D PD LDA MH SI YA
Abicare Services Ltd WDCPA
Salisbury Advert page 14
Tel: 01722 343981
Agincare UK Ltd
Salisbury
Tel: 01722 398688
Advert page 16
Alzheimer’s Society
Chippenham
Tel: 01249 443469
Salisbury
Tel: 01722 326236
D
D
Alzheimer’s Support
Trowbridge
Tel: 01225 776481
Aster Living
Salisbury
Tel: 01722 820910
D
Advert page 26
OP D PD LDA MH SI YA AD
Audley Care White Horse WDCPA
Marlborough
Tel: 01672 870747 AlabarÉ Christian Care and Support
Salisbury
LDA MH AD
Tel: 01722 322882
Autonomy Care Ltd WDCPA
Devizes Tel: 01380 739295
Allied Healthcare Group WDCPA
Devizes
Advert page 12
Tel: 01380 738820
Salisbury
Tel: 01722 416446
Swindon
Tel: 01793 849800
Avonpark Retirement Centre
Limpley Stoke
Tel: 01225 721461
Castle Care Wessex Ltd
Castle Care Wessex
Because your home is your castle
Unit 4, The Business Courtyard, Pyle Farm,
Trudoxhill, Frome BA11 5DL
E-mail - [email protected]
Tel 01373 836767 • www.castlecarewessex.com
We are a small family run care company providing 24-hour live-in care to
the South West. Live-in care enables people to remain in their own homes
with the reassurance that someone is there for them. This also works well for
respite care when clients need a little assistance to get back on their feet.
We offer domiciliary care (shorter drop in visits) in Warminster, Westbury,
Frome and the surrounding villages.
We also provide a variety of training courses.
Registered with The Care Quality Commission
and United Kingdom Homecare Association
Kim & Becky
Bailey Care WDCPA
Melksham
Tel: 01225 709494
OP D PD YA
Advert below
OP PD LDA MH YA
OP
PROVIDING SPECIALIST DOMICILIARY
CARE SERVICES
s Care & Support 24/7 s
s Personal Care & Safety Checks s
s Domestic Chores s Shopping s Laundry s
s Accessing The Community s Appointments s
s Meal Preparation s Assistance with Medication s
s Waking Night/Sleep-In Service s
Office Opening Hours:
Specialising In
Monday - Friday
8am - 5pm
Learning Disabilities, Mental Health, Elderly,
Out Of Office Hours
Palliative Care, Parent Enabling &
On-Call System
Children’s Services
Autonomy Care Limited, Unit 5, Bath Road
Tel: 01380 739295
Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686
www.exalonautonomycare.net
Registered In United Kingdom No: 06500134
Personal Care • Shopping • Cleaning • Food preparation • Mobility issues • Social visits
OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
Service
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
WDCPA Member of the WIltshire Domiciliary Care Providers Association – page 43
Advertisers are highlighted
15
Live-in Care
from £675 per week
Our qualified team of professional carers
help you or your family and friends,
live independently at home without upheaval
or change to your lives.
We take the time to understand your needs,
treating you as if you were part of our family...
The alternative to Care Home admission.
Live-in Care enables anyone with care needs to
continue living in their own home with a
round-the-clock care worker.
Call 01373 825951
for more information
Butterfly
Professional Care
Family Values
An affordable alternative to residential care.
Home help and personal care services for Westbury and surrounding areas.
www.butterflyhomehelp.com
08000 121 247 | www.liveincare.info
Salisbury - 01722 398 688
RegisteRed WitH tHe CARe QuAlity Commission
Care Visits at Home
We care passionately
our service
What we offer
our staff
alternative
For many people the questions
about care do not arise until,
suddenly, there is a need.
Bluebird Care allows our
customers to live full,
interesting lives and still stay
within the comfort of their
own home.
We provide specialist and
professional care for
everyone; people who have
learning or physical
disabilities, short-term respite,
postoperative support and,
older people. Your care plan
will be tailor-made for you.
We provide excellent quality
care for our customers. All our
staff are fully trained to provide
a safe, efficient and friendly
service. We continually train
and develop our staff to make
sure that they are fully up to
date on modern methods.
Bluebird Care offers a
realistic cost-effective
alternative to residential care.
With familiar friends,
relatives and possessions
around, Bluebird Care ‘just
happens’.
Call and talk to one of our friendly professional team
www.bluebirdcare.co.uk/wiltshire_north
Regulated by the Care Quality Commission and member of UKHCA
16
Tel: 01225 863565
Green Tree House, 11 St Margarets Street,
Bradford on Avon, Wiltshire BA15 1DA
Home care listings continued
Beckford Lodge
Warminster
Tel: 01985 847755
Care Matters (Wiltshire) Ltd
Warminster Tel: 01985 218055
Beeches Homecare
Corsham Tel: 01249 700285
Care On Call (UK) Ltd
Cricklade
Tel: 0870 606 0609
Advert page 18
OP D PD MH SI
Beeches Homecare WDCPA
Malmesbury
Tel: 01666 825496 OP D PD MH
Carewatch North West Wiltshire WDCPA
Trowbridge Advert page 24
Tel: 01225 719333 Swindon
Tel: 01793 432666 Advert page 18
OP D PD MH SI
Blue Sky Enabling (West Region)
Bath
Tel: 0844 225 1337
Carons Care Line
Warminster
Tel: 01985 850124
Bluebird Care (Wiltshire North)
Bradford on Avon
Advert page 16
OP D PD SI YA
Tel: 01225 863565
Butterfly Home Help
Bath
Tel: 01373 825951
Advert page 18
OP D SI
Cathedral Gate Domiciliary Care Services
Salisbury
Tel: 01722 340640
Advert page 16
OP D PD MH YA
Candlelight Homecare WDCPA
Trowbridge
Tel: 01225 776000
Celtic Care Services Ltd
Care Bureau, The
Salisbury
Tel: 01722 414788
Chantry House
Westbury
Tel: 01373 828800
OP D PD SI YA
OP PD LDA MH SI YA
Advert page 8
OP
Services Provided by Key Staff:
• Home Care, covering all aspects of
Key Staff Nursing & Domiciliary Care
Agency offers a bespoke service to those
wishing to stay in their own homes.
A tailor-made package of care is created
by a Registered Nurse in partnership
with each client taking into account their
personal requirements, thus achieving
and maintaining independence.
Key Staff pride themselves on a stringent
recruitment process including all
government and CQC requirements.
CARELINE COMMUNITY CARE
personal care and domestic duties.
• One to One Care
• Palliative Care
• Specialist Care and Nursing Services,
for example but not limited to;
Peg Feeds, Tracheotomy Care, Infusions,
Stoma Care, BiPap / CPAP.
• Respite Care
• Companionship
• Escort Services
• Live In Care
Do you need help and support in your own home? We can help!
From 30min visits to 24hr live-in care, our team of trusted and
experienced staff are on hand to care for you 7 days a week.
Personal
care  Dementia care  Companionship & Support 

 Household chores - Laundry & cleaning 
E:
E: [email protected]
[email protected] T:
T: 01531
01531 637481
637481 W:
W:www.key-staff.com
www.key-staff.com
1st
Floor,
Unit 1,side,
LittleLittle
MarcleMarcle
Estate, Road,
Little Marcle
Road,Herefordshire
Ledbury, Herefordshire,
HR82DR
Unit
4, Bank
Ledbury,
HR8 2DR
Contact us today on: 01747 854 064
www.carelineccltd.co.uk
Service
23/07/2012 14:02
KS_90x63_ADVERT.indd 1
17
We are a family run company dedicated to providing the best
solution for support in your own home, working across South
Gloucestershire & North Wiltshire since 1994.
Bespoke home support plans adapt with your needs and will
ensure you receive the right level of care - enabling you to
maintain your independence within familiar surroundings.
We can accommodate anything from popping in to help for
30 minutes to overnight care. Our services include:
Personal care including morning wake up/evening
tuck in, bathing, toileting and dressing
Shopping, help with meal preparation/feeding
Companionship/sitting services
Escorted leisure activities/appointments
Domestic support such as laundry/light housework
Home from hospital services
 Respite, palliative and dementia care
We can also give guidance on funding & Direct Payments.
Call your local office today for your free,
no obligation home support plan consultation
Cirencester 01285 657327
Malmesbury 01666 825496
Corsham
01249 700285
Registered with the
Care Quality
Home.
There’s no place like it.
With our absolute focus on
quality of service, why are
we different ?

Services include:
 Companionship
 Light housekeeping
 Local transportation
& errands
 Meal Preparation
 Respite Support
 Convalescence support
 Shopping
 Personal care
 Specialist dementia and
Alzheimer’s care
and much more ...



We turn up at the agreed
time … every time
We send the same person so
you always know who will call
We do not provide ‘care’ in
fifteen minute slots; with us
it’s minimum of an hour
Our staff do not wear
uniforms, so to everyone else
it looks like family or friends
are visiting
We are very proud of our
reputation for providing an
outstanding service
From just a couple of hours a week, our service is available up to
24 hours a day, 7 days a week.
Being able to continue living at home can be one of the most important
comforts in an older person’s life. That’s why Home Instead Senior Care
are here to help.
Winner: National
Care Provider of
the Year Award
18
Call us on 01249 847 594 or 01225 808 273
email [email protected]
www.homeinstead.co.uk/bathwestwilts
T: 01985 218055
Do you need help?
We can assist you with:
• Personal care • Wellbeing visits • Domestic duties
• Helping with getting up and getting ready for bed
• Companionship • Shopping • Cooking • Bathing
• Outings • Sitting service • Escorted trips
Care Matters is a small private care agency providing
home support services to people who wish to remain
independently in their own homes.
Areas covered are Mere, Warminster, Westbury and all
surrounding villages.
www.carematters-wilts.co.uk
[email protected]
Commission
www.beecheshomecare.co.uk

Providing Quality
Community Care Services
Est. 2003
Approved by
the Care Quality
Commission
Delivering Quality
Care and Support
across Wiltshire
If you need care and support to live independently
at home, we can assist you. Our dedicated team
offers you a range of support services including:
• Advice, information and free needs assessment
• Home care, personal care, medication assistance
and welfare checks
• Companionship and respite
• PETALS - dementia care at home
• Specialist reablement and rehabilitation
• Palliative care
• Supported living and care for adults with
learning disabilities
• Direct payments
Nationally accredited, and an approved partner for
Wiltshire Council, Somerset Care is a winner of the
Ceretas National Home Care Awards.
Contact us on (01225) 702141, email us at
[email protected] or visit our website
www.somersetcare.co.uk
Unit 3, Ground Floor, Challymead Business Park,
Bradford Road, Melksham, Wiltshire SN12 8BU
www.somersetcare.co.uk
CheritonLink
Swindon
Tel: 01793 522149
Advert page 4
Complete Care Services Wiltshire Ltd WDCPA
Melksham
Tel: 01225 791015 Devizes
Devizes
Tel: 01380 739295
OP PD LDA MH YA
Dunraven House and Lodge
Salisbury
OP D PD LDA MH SI AD
Tel: 01722 321055
Elite Care WDCPA
Salisbury
Tel: 01722 323223
Enterprise Care
Salisbury
Tel: 01725 510166
OP D PD MH SI
First City Nursing WDCPA
Chippenham Advert page 10
Tel: 01249 444900
Salisbury
Tel: 01722 320000
Swindon
Tel: 01793 434222
Freedom Social Care Ltd WDCPA
Swindon
Tel: 01249 463334
Home Instead Senior Care
Bath and West Wiltshire
Corsham Advert page 18
Tel: 01249 847594
Independent Living Solutions Ltd Salisbury
OP PD LDA MH SI YA AD
Tel: 01722 742442
Innovations Wiltshire Ltd
Marlborough Tel: 01672 514339 Advert page 20
OP D PD LDA MH
Insitu Care Limited Amesbury
Advert below
Amesbury
Tel: 01980 626697
Insitu Care Ltd WDCPA
Salisbury Advert below
Tel: 01722 335435
Keiron Starns Care Agency
Warminster
Tel: 01985 844752
OP D LDA MH SI YA
Lifeline Homecare WDCPA
Westbury Advert page 20
Tel: 0845 00 93 123
Forget Me Not Care Agency WDCPA
Westbury
OP D PD SI
Tel: 01373 858333
Insitu Care
Committed to providing high quality
care in the community
• Personal care
• Emergency on-call
• Relief or holiday respite
• Washing/bathing
• Assistance getting up/
going to bed
• Meal preparation
• Shopping and housework
Call for information about all our services:
Salisbury office – 01722 335435 or 07921 312119
Amesbury office – 01980 626697 or 07725 830980
www.insitucare.co.uk
Service
19
At Innovations we are a local company with a
commitment to the East Wiltshire area. Established in
1997 we now offer a Domiciliary Care service to help
people to live in their own homes and to access their
community.
Our service is available to older people, people with a
learning or physical disability and people with mental
health support needs.
We can offer care or support which is tailored to your
personal needs. This could be on a long term or short
term basis. We will talk to you about what it is you need
but it could include things like getting up and going
to bed, washing, support to prepare meals, with your
medication and housework.
If you need to get out we can help you with shopping,
hospital appointments and accessing community facilities.
If you live in Pewsey
or Marlborough or the
surrounding area and need
care or support, please feel
free to contact us.
Contact our Marlborough
office on 01672 514339
or email us on
[email protected]
to discuss your service
requirements.
We provide personalised care packages
to suit your needs
•Dedicated,welltrainedstaffdelivercareinyourownhome
fromhalfanhourto24hours,sevendaysaweek.
•Familyrunbusinesswithover25yearsexperienceinprovidinghomecare
•Wecanhelpwithanythingfromcookingmeals,helpwithbathingand
dressingandotherduties.
Glastonbury Office: 01458 832692
Westbury Office: 0845 00 93 123
www.lifelinehomecare.co.uk
[email protected]
Just a call away
night or day
20
Magnaset LTd
Trowbridge
Tel: 01225 767571
My Little Angels
Trowbridge
Tel: 01225 767806
OP D PD
Princess Homecare WDCPA
Lyneham
Tel: 01793 852473
Rojene Live-in Care Ltd
Gloucester Tel: 01452 526150
OP D PD MH SI
Advert page 12
OP D PD SI
Nurse Plus and Carer Plus
Salisbury Advert page 22
Tel: 01722 439810
Safe Care WDCPA
Trowbridge Tel: 01225 350612
Advert below
OP D PD MH SI YA
OSJCT Florence Court
Trowbridge Advert outside back cover
OP D PD LDA
Tel: 01225 764400
Saga Homecare Lechlade
Swindon
Tel: 01793 849800
OP D PD MH SI AD
Othen Care Ltd Tidworth
Tel: 01980 846929
Sarsen Court WDCPA
Devizes
Tel: 01380 735439
Oxley Care Ltd
Tidworth
Tel: 01980 846690
OP D PD
Saxon Care Solutions Ltd WDCPA
Chippenham Advert page 22
Tel: 01249 705050
OP D PD LDA SI YA
Somerset Care at Home WDCPA
Melksham Advert page 18
Tel: 01225 702141
Prime Care Agency Ltd WDCPA
Salisbury
Tel: 01980 652526 Spire Homecare Ltd WDCPA
Salisbury
Tel: 01722 327319
PA Care Agency Chippenham
Tel: 0772 008 3194
Safe Care
Providing care in the comfort of your own home
Providing care in the comfort
We operate 7 days a week, 365 days a year
we are registered
with the CQC. The areas
of yourandown
home
◆ Personal Care
We can assist With:
we cover are Bradford on Avon, Melksham,
Trowbridge, surrounding villages.
◆ Lunches
◆ Shopping
◆ Laundry
If you would like anymore information
We can assist
pleasewith:
don’t hesitate to contact us
◆ Domestic duties
on any of the contact details.
Personal
◆ Medication prompting
Care: Washing, bathing,
Phone number: 01225 350612
Showering
[email protected]
dressing
e-mail:
sitting service
Website: www.safecare-wiltshire.co.uk
Lunches: Fresh or frozen meals
◆ Escort to appointments
◆ Safety visits /
Domestic: General cleaning
Laundry: Washing, drying and ironing
Service
Shopping:
can go
with the
carer
or
User Bands MH Mental health SI Sensory impairment YA Younger adults AD People
whoYou
misuse
alcohol
and
drugs
Contact Details:
Phone Number:
01225 350612
we can do it for you
Medication prompting
Safetysearch
visits/ Sitting
Visit www.carechoices.co.uk for further assistance with your
forservice
care
E-mail: safe-care
@blueyonder.
Escort to appointments
21
I need support
at home
We have been providing care in Wiltshire
for over 10 years.
From a short weekly visit to enhanced daily care,
you can be sure of our full attention to your
specific needs. We pride ourselves on excellent
communication skills and friendly service.
We provide support for those customers who
are in receipt of a Direct Payment.
“Iamonmyownwithnocloserelationsandreallyappreciate
theexcellentcarefromeveryoneatSureCare”MrS
You’re in good hands, talk to us:
t: 01225 760 100
Tel: 01249 70 50 50
www.saxoncare.com
NEED EXTRA HELP?
Saxon Care is a home care agency
providing quality private care in your
own home. We enable individuals to
maintain their independence and offer
a real alternative to a residential or
nursing home. Whether you require
a short visit, or every hour of every
day we are there to help. Our team of
dedicated, experienced carers ensure
you receive the very best levels of care.
Our customers really benefit from
the support they receive. In our latest
Care Quality Commission (CQC)
report, this is what they had to say
about Saxon Care:
“The carers treat me very nicely
and are always very polite”
“I am very happy with this agency
and all the staff are kind and
thoughtful”
We offer:
• Personal daily care
• Help with getting up and
getting ready for bed
• Waking nights/Sleep-In
Service
• Companionship/Sitting
Service
• Help with shopping and
meal preparation
• Live-in care
• Accompanied visits to
appointments and social
outings
• Domestic support such as
laundry and light cleaning
w: surecarewessex.co.uk
Our experienced Care Workers are on hand to offer
assistance to the elderly, people with a learning, physical
disability or extra help following a stay in hospital.
+ Fully trained and DBS checked staff
+ Registered with the CQC - Care Quality Commission
+ Times to suit you, 24 hours a day, 7 days a week
+ Complex and continuous care packages
+ Out of Hours on call service - no call centres
+ Offering assistance with personal care, domestic work,
getting in/out of bed, bathing, day trips, assistance dressing,
social inclusion, companionship, life skills & much more..
Saxon Care also utilises an electronic call monitoring system, providing extra
reassurance and the peace of mind you or your loved ones are being cared for.
22
Spittleborough Farm
Wootton Bassett
Tel: 01793 841204
PD LDA SI YA
United Response DCA
Chippenham
Tel: 01249 765504
LDA
Surecare Services (Wessex) WDCPA
Trowbridge Advert page 22
OP D PD MH SI YA
Tel: 01225 760100
VIP Homecare
Westbury
Tel: 01373 800008
True Care WDCPA
Trowbridge
Tel: 01225 767848
Wessex Care Community Services
Salisbury
Advert page 59
OP D PD LDA SI YA
Tel: 01722 336933
Turning Point – Wiltshire Salisbury
Tel: 01722 820950
Tydeman’s Homecare WDCPA
Wootton Bassett
Tel: 01793 851015
OP LDA YA
OP D
OP D PD LDA SI YA
Willow House DCA
Amesbury
Tel: 01980 622220 LDA YA
Wiltshire Care at Home Service WDCPA
Trowbridge
OP D PD LDA SI YA
Tel: 01225 781129 Wiltshire Domiciliary Agency
Salisbury
Tel: 01722 427287
LDA
Wiltshire Supported Living Service
Devizes
Tel: 01380 720471
LDA
Wiltshire Supported Living Service (South)
Salisbury
LDA
Tel: 01722 432460
Supporting people in Wiltshire to
Supporting people in
set up and manage a
Wiltshire to set up and
Direct Payment
manage a Direct Payment
Offering advice and information
information
and and
OurOffering
aim is advice,
to provide
relevant
payroll services for people employing
easily accessible information that
their own PA’s. We provide relevant
enables
you
to make
informed
and easily
accessible
information
choices
on
your
journey
towards
that enables you to make informed
01380 725400
725400
independent
livingtowards
01380
choices
on your journey
independent living.
Unit 1 11 Couch Lane Devizes Wiltshire SN10 1EB
Unit 1 • 11 Couch Lane • Devizes • Wiltshire • SN10 1EB
www.wiltshirecil.org.uk
www.wiltshirecil.org.uk
Registered Charity No: 1120611 Company No: 5480761
Registered charity no.
1120611 Company no. 5480761
Service
23
Providing quality care in your own home
Carewatch North West Wiltshire has been helping
people remain independent at home for over 12 years.
We pride ourselves on the quality of our service which
is driven by our expert skills in recruiting the right care
workers.
Our care workers receive exemplary training and ongoing development leading to recognised qualifications.
We have won awards for the training that we provide
and we support and encourage all of our staff to excel
in their career.
Our clients tell us that continuity of care is a very
important part of the service we provide so when you
choose Carewatch to support you, or a loved one at
home, you will have peace of mind that the same care
worker will be there for each visit, and at the same
agreed time.
Carewatch can provide you or a loved one with, personal
support, complex care, palliative and respite care, light
domestic duties such as shopping and cleaning, and
administration of a Direct Payment or Individual Budget.
Carewatch home care is a flexible service, adapting and
changing to meet your requirements, this could involve
for example, increasing your care when a family carer is
on holiday, has other commitments or is ill.
In the UK there are nearly two million people receiving
care from family and friends, we recognise the need
for these carers to be supported to retain a degree of
independence for themselves. In response to this need,
Carewatch have teamed up with Carer Support Wiltshire
to provide free training to unpaid carers, and can assist
with providing carer cover if required.
This is an excellent opportunity for your carers to meet us
and experience the high quality training our care workers
receive. All our free training is carried out alongside new
and existing staff, so you will get a real feel of what
Carewatch is all about.
Carewatch can provide a complete package of care,
or can work with your existing care and support team;
we provide a totally flexible service. For a short video
introduction to Carewatch, please scan the QR code
below.
We take a person centred and integrated approach to
the care we provide, listening to the needs and wishes
of the client, their family, and working alongside other
medical professionals as necessary.
For more information please call:
01225 719333
or visit our website:
www.carewatch-wiltshire.co.uk
Home improvement agency
This agency will work with you if you are receiving a
Disabled Facilities Grant (DFG) for a major adaptation
to your home such as installing a stair lift or a level
access shower.
However, should you wish to carry out adaptations
privately or are not eligible for a grant but would like
some support managing it for example someone to
source builders/oversee the work, they can do this
for you, but they will charge a fee.
Contact Aster Living on 01380 735343.
Handyperson service
As finding someone to do small jobs can be
difficult, we commission a handyperson service.
The service can help with small jobs such as
replacing a tap washer, tacking down loose
carpeting to prevent trips, installing a grab rail to
assist you up a step. You can access this service
whether you live in your own home or in rented
accommodation.
There is a charge for this service, but if you
receive low income benefits you may be entitled
to the labour costs free of charge up to a certain
amount, but, there is always a charge for materials.
For more information or to request the service
contact Aster Living 01380 735343.
Westbury, Wiltshire
Occupational therapists can help you lead a more
productive, active and independent life using a
variety of methods, including the use of adaptive
equipment. They can assess your home for hazards
and point out things that contribute to falls.
The reason you need occupational therapy can
determine how you access the service. Shortterm conditions, for example if you need support
following an operation, will mean you will access
services through the NHS. Speak to one of the
healthcare professionals treating you. They will
discuss your needs with you and decide if you
would benefit from occupational therapy. They
can arrange an assessment with an Occupational
Therapist (OT) as part of your care.
For long-term conditions, such as a permanent
physical disability, occupational therapy is usually
accessed through your local council. You should
contact us to arrange an assessment with an OT, or
you can be referred for an assessment by:
• your GP or consultant (specialist doctor)
• a nurse
• another healthcare professional;
• a social care professional.
If you do not want to access occupational therapy
through the NHS or Wiltshire Council, you could
contact an occupational therapist directly. If you
decide to see a private occupational therapist,
make sure they are fully qualified and are a member
of a recognised body, such as the British Association
of Occupational Therapists (visit: www.cot.co.uk).
Only healthcare professionals who are registered
with the Health Professions Council (HPC) are
allowed to use the title of Occupational Therapist.
You can check that your OT is registered by
checking the Health Professions Council online
register at: www.hpcheck.org.
An OT can carry out a health and social
assessment to identify what areas of your everyday
life are causing problems. They will discuss your
needs with you and explain what help is available.
An assessment and any advice or information they
give you should be free.
For further advice and information,
call this Directory’s independent helpline:
0800 389 2077.
25
Assistive Living
Our friendly, professional and multi-skilled team provides
telecare alarms and sensors with 24 hour emergency back-up.
We also offer repairs, maintenance and handyperson services.
Our aim is to help you keep your independence
and live in a warm, safe home.
We helped Mark by fitting grab rails, making his
outside steps easier to manage and giving him an
alarm to call for help 24 hours a day.
Mark said: “I thought I’d have to go into
a home, but I’m still here!”
Our 24 hour home alarm and monitoring service
gives you round-the-clock help and support for
complete peace of mind. A personal telecare alarm
or sensors in your home can help you keep your
independence.
We do things like electrical work, plumbing and
drainage, home security, clearing rooms and
organising home moves. We
This is
can also help with other small
n’t
everyt
hi
jobs like putting up curtains,
If there ng we do.
’s
shelves and pictures or
need d a job you
oing a
round
re-hanging doors or
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ome,
give u
tiling small areas.
s a ca
ll.
Contact us
Tel: 01380 735555
Web: www.asterliving.co.uk
Please quote DR981 when you contact us.
Community resources
There are many different resources in the various
communities in Wiltshire ranging from day centres
providing a hot meal, some company and activities
to keep fit, to walking groups, reading groups and
so on.
Further information and details on what activities
are available in your area can be obtained from Age
UK Wiltshire and Age UK Salisbury District. These
organisations are funded by us to provide support
and advice to the majority of lunch clubs and day
centres across the county. Please see page 44 for
Age UK’s local contact details.
Other help that is available Support for carers
A carer is someone who provides unpaid support to
a family member, partner, friend or neighbour. This
could be because they are ill, frail, or disabled, or
have mental health or substance misuse problems.
Anyone can become a carer. Carers can be any
age and may or may not live with you. If there is
someone who helps and cares for you on a regular
basis, they will be a carer.
We understand that the caring role can be both
satisfying and exhausting. Carers are entitled to an
assessment and may be able a range of services.
More information is available on the website:
www.wiltshire.gov.uk/adultcare/carers
To find out more about support for carers contact
your local carers’ support agency listed on page 44.
Respite care and short stays
Carers sometimes need a break and this can be
provided in several ways.
1. You can go into a care home yourself for a week or
two to give the person who looks after you a break
2. Home-based respite care can be arranged when a
care worker moves into your home
Support from the NHS
NHS Continuing Healthcare is ongoing care arranged
and funded by the NHS, when it has been assessed
that an individual’s primary need is a health need.
It can be provided in any setting. In a person’s own
home, it means that the NHS funds all the care that
is required to meet the assessed health needs. In
care homes, it means that the NHS also makes a
contract with the care home and pays the full fees
for the person’s accommodation as well as their
care. For further information contact the Continuing
Healthcare Team, Wiltshire Primary Care Trust on
01380 733919.
A national policy has been drawn up by central
government that sets out the types of conditions that
will meet the eligibility criteria for continuing care.
Currently these are:
• NHS Continuing Healthcare which is provided if
you have extensive healthcare needs. This is free
of charge.
• Continuing Care is a package of care that involves
services and funding from both the NHS and
ourselves.
3. Family-based respite care may be arranged when
you move into another family’s home for a period.
The best option for you and your carer will depend
on your needs, the urgency of the situation and
personal choice and cost. There are a number of
different schemes in Wiltshire; contact our customer
advisors on 0300 456 0111 for advice.
If you are thinking about long-term care, but have
had no experience of living in a care home, you may
wish to book in for a short stay to see what it’s like.
This will help you make an informed decision. If you
have nursing needs, you can get additional help with
fees. See ‘Care homes with nursing’ on page 31.
Sunset, Wiltshire
27
Other help that is available continued You can ask for an assessment by health and social
care professionals if you think you may be eligible for
either NHS Continuing Healthcare or Continuing Care.
They will visit you to identify and prioritise your needs
and the assessment will be used to decide what
services will be provided, where and who funds them.
If your needs change, regular reviews will be carried
out and your care and/or funding arrangements will
change to meet them. You can pick up a leaflet about
Continuing Care from your GP or hospital.
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Specialist care
People with a learning disability
The community team for people with a learning disability can be contacted on 0300 456 0111.
People with a physical impairment
Our adult care teams provide services for adults with a physical impairment.
They can be contacted on 0300 456 0111.
People with a sensory impairment
We have a specialist ‘Hearing and Vision’ team
which covers Wiltshire. This team takes referrals
directly from:
• the public, including carers, relatives, friends and
neighbours
• other professionals such as health, education,
environmental health and other social services
staff
• voluntary agencies.
28
Everyone can get information and advice. The team
also assesses an individual’s situation and helps
decide how best to meet their needs. This may be
through our services or from other sources.
Contact: telephone 01380 725201 (voice/text)
Minicom: telephone 01380 732126
SMS (Text): 07899 067466
People with mental health problems
There are two locality based specialist mental
health social work teams in adult care which
provide support for adults with mental health social
work needs. The team is responsible for completing
assessments and reviews and for arranging
specialist placements or services including shortterm supported housing or vocational support.
The initial point of contact to access mental
health services is usually your GP and assessments
are carried out in conjunction with your GP and the
Avon & Wiltshire Mental Health Partnership NHS
Trust, the NHS mental health provider in Wiltshire.
The mental health social work team is also
responsible for co-ordinating assessments under
the Mental Health Act 1983.
For information on care or support options your
first step is to contact our customer advisors
on 0300 456 0111.
The Avon and Wiltshire Mental Health Partnership
NHS Trust (AWP) provides specialist mental health
services based on individual need which help
people to find the best way to recover and stay
well. The initial point of contact to access mental
health services is your GP. They will discuss with you
whether help and treatment is best provided from
primary health services, or whether a referral to
AWP for specialist services is needed.
AWP offers a Patient Advice and Liaison Service
(PALS) which is a free, confidential and impartial
service available to everyone who uses AWP
services, their families, carers or anyone who needs
advice, information, support or guidance with a
particular issue.
PALS can help if you:
• are worried and not sure what to do or where
to go
• need clarity about a situation
• want someone to listen to your experience
of services
• need information and help.
Telephone: 01249 468261
Freephone: 0800 073 1778
Residential dementia care checklist
This offers a list of things to look for in care homes
specialising in dementia. Please use it in conjunction
with the care homes checklist on page 35.
Residents
The best indication of a good home is that the
residents appear happy and responsive.
 Are there rummage boxes around the home to
stimulate residents?
 Are residents taking part in activities?
 Are residents talking to each other, staff and visitors?
 Do residents look well dressed and groomed?
 Do residents get to choose their clothes every day?
 Are people supported to stay independent and do
things for themselves e.g. getting dressed, making
food etc.?
Access
If the person with dementia needs, or is likely to need,
equipment or adaptations you may want to check that:
 there are adequate signs and cues for different parts
of the home such as dining room and bathroom
 the home has a policy about locking external doors.
Bedrooms
You may want to find out whether the person with
dementia can have a single room and whether
residents are encouraged to bring in some of their
own furniture and possessions to increase familiarity.
Activities
Residents should be stimulated without feeling stressed.
 Are reminiscence activities available?
 Are residents able to compile memory boxes?
 Do staff compile life story books, including
photographs and mementoes?
Staff
It is important to note whether staff seem friendly
and caring towards residents and whether they treat
residents with respect.
 Do they have any training and experience in
dementia care?
 Will the person with dementia have a member
of staff particularly responsible for their care?
 Is there a member of staff you can talk to about
your own worries about the person with dementia?
Manager/head of home
A manager who is caring as well as efficient can make
all the difference to a home.
 Does the manager have a knowledge of dementia
and can they deal with difficulties that may arise in
an understanding way?
 Is there a full assessment at home before a
resident is admitted?
29
Dementia care
If you are worried that you or someone you know may
have dementia, it is important that you talk to your
GP as soon as possible. They will be able to rule out
any other illnesses or conditions that may have similar
symptoms to dementia, including depression and
infections.
Once your GP has checked for any easily treatable
causes, then they will be able to talk to you about
having an assessment. They may refer you to
the memory service, which is for people who are
concerned about their memory and think it is
affecting their day to day life. Here an assessor will talk
with you about your memory difficulties, complete
some further checks and discuss the impact of any
problems or issues.
Sometimes getting a diagnosis can take time, but
this should not put you off.
If you do not feel confident about talking to your
GP, there are local charities you can talk to. Alzheimer’s
Support and Alzheimer’s Society also have a dementia
adviser service that offers personalised information
and signposting for people with dementia and their
carers – see page 44 for contact details.
For information about dementia care services,
such as care and support in your home or
residential and nursing care homes, contact
Wiltshire Council on 0300 456 0111.
Support in the community
As it can be best for the person with dementia to stay
in their own home for as long as possible, a range of
community care services is available to facilitate this.
We can help you to access care in your home; sitting
services, which provide a break for any carer you may
have; advice on equipment and adaptations; day care
centres and respite care.
These services can be provided directly by
registered providers to those who do not require
financial help. However, we will still be willing to offer
an assessment of need. You may have a choice of
which agency you receive your services from, whether
or not we assist with the funding of your service.
Listings of home care providers start on page 15;
those offering dementia care services are marked
with D
Accommodation
Wiltshire Council’s Adult Placement Service
This service provides long-term accommodation,
short-term stays, respite and day activities to:
• people with a learning disability
• people with a mental health difficulty
• older people
• people with physical disabilities, head injury or
sensory impairment
• people requiring ‘Home from Hospital’ services.
Our service is provided in the households of approved
‘adult placement carers’ who offer support or care as
required by the person placed with them.
Once a person has been referred to us, usually by
their care management team, we match them with an
adult placement carer who has a vacancy. A series of
introductions are arranged to help them get to know
each other before deciding whether or not to set up
an adult placement. Our team then monitors each
placement to help ensure that the arrangement is an
enjoyable and fulfilling experience for all concerned.
For further information about adult placement,
which is also known as ‘Shared Lives’, please
contact us at: Wiltshire Adult Placement Service
Wiltshire Council, PO Box 2281, Salisbury,
Wiltshire SP2 2HX Tel: 01722 438196
Sheltered housing
For some people sheltered or supported housing
can offer an alternative to a care home.
There is a diverse range of sheltered housing
30
schemes in Wiltshire. Some are bungalows; some
are flats with communal facilities. All of the stock
is managed by different registered providers
Sheltered housing continued
(landlords). The landlord is responsible for the
upkeep and maintenance of the building and
grounds and housing services such as communal
lighting and heating. You pay rent to your landlord
for your home and service charges to your landlord
for utilities and maintenance of the scheme in which
you live. Your service charge includes the provision
of an alarm service to access help 24 hours a day,
seven days a week.
Sheltered housing can be rented or owner-
occupied accommodation.
To apply for sheltered housing, you can download
the application form from the Homes 4 Wiltshire
website and return it to the Homes 4 Wiltshire team.
Alternatively, there is an easy read form available
with pictures to download, or you can contact the
office for a copy to be sent to you.
Website: www.homes4wiltshire.co.uk
Extra care housing
Extra care housing is a growing part of the housing
market. It can be owned, rented, part owned/
rented (shared ownership) or leasehold. Extra care
housing can broadly be described as housing into
which a range of care and support services can be
delivered on-site 24 hours a day.
Extra care is gaining a reputation for offering
accommodation and care to people who would
otherwise be frequent users of acute services,
largely because they cannot look after themselves
in unsuitable housing. Models of extra care are
various, because it is a concept rather than a
housing type.
Generally, an extra care scheme is a development
of flats and/or bungalows with a manager and
the availability of care and support for tenants/
leaseholders 24 hours a day, usually supported by a
lifeline and other technological assistance. There is
normally a café or meal provision available and an
additional range of services and activities which are
open to tenants/leaseholders and others living in
the surrounding area.
For further information, please contact customer
advisors on 0300 456 0111.
Residential care including care homes that provide nursing
What is a registered home?
There are two types of residential home:
• Care homes (personal care only)
If you are reasonably active but would like greater
security and care, a care home offering only
personal care may be the best option. Personal
care includes bathing, feeding, dressing and help
with moving but it must be paid for if your capital/
savings exceed £23,250. See page 38 for more
information.
• Care homes with nursing
If you think you may need nursing care in a home,
you will need to be visited by a social worker
or a care manager to determine what care you
will need. This might be in your own home, or
in hospital, or in a care home. You will be fully
involved in planning your care needs.
If a care home providing nursing care is the best
solution for you, your care manager will give you
information to help you find a home that meets your
care requirements. The cost of the nursing care part
of your fees is paid by the NHS to the home. The
current amount is £109.79 per week.
It is important that you get your nursing
determination done before you go into the care
home. Personal care is not paid for by the NHS
and must be paid for if your capital/savings exceed
£23,250. See page 38 for further information.
When looking for appropriate care:
• remember that it could be your home for life
• check that the home is properly registered
• remember the care available must suit your needs
• a careful and honest assessment by the care
provider should establish whether the home
matches all your needs, but bear in mind that your
requirements may change
• consider if the home environment is sufficiently
safe/secure
• ask what activities and facilities are offered
• ask if the care home normally does business with
us at fee levels we accept and, if not, should >>
31
The Fairways - extra care apartments
52 Page 1
...total peace of mind
d new care home
The Fairways retirement village is home to 75 high-quality one, two, and three-bedroom
apartments in a variety of different styles including duplexes. We want you to live a full and
independent retirement, free from many of the worries associated with getting older. The
heart of the apartments is the communal atrium, which is light and airy and home to a variety
of facilities that you will share with like-minded people. Apartment prices from £195,000.
use we care
Facilities include: Residents’ lounge areas, restaurant café, swimming pool, jacuzzi, hair
and beauty salon, library and IT suite, gym, snooker room, mini golf, outdoor seating areas,
bowls, giant chess, laundry, car parking, guest suite, activity room, lifts, cinema room, shop.
– individual. We understand
nd, having been caring for older
they deserve the quality of
offers. Now we have brought
in Chippenham,
ers and highly trained staff in a
of a quality service meeting all
To find out more please contact us:
0800 072 5709
utiful 1, 2, 3 bedroom apartments
r emergency response from an
ional flexible care
[email protected] or contact:
in partnership
www.freemanretirementliving.co.uk
Chippenham SN15 5LJ
The Fairways, Malmesbury Road, Chippenham SN15 5LJ
The Fairways - our brand new care home
... because we care
At MHA, we can sum up our care in one word – individual. We understand
and respect the uniqueness of each person and, having been caring for
older people for 70 years, we feel passionately that they deserve the
quality of support, care and accommodation that MHA offers. Now we
have brought our experience and expertise to The Fairways in
Chippenham, offering residential and dementia care.
With individual care plans, personal key workers and highly trained staff
in a friendly home environment, you can be sure of a quality service
meeting all our residents’ needs – because we care.
Also at The Fairways Retirement Village - beautiful 1, 2, 3 bedroom
apartments and duplexes to purchase, offering 24 hour emergency
response from an on-site support team and optional flexible care
To find out more please email [email protected] or contact:
01249 461239
or visit www.mha.org.uk
we care passionately
The Fairways, Malmesbury Road, Chippenham SN15 5LJ
Residential care including care homes that provide nursing continued
>> your funds reduce and you seek financial
support from us, if you would have to move or
find someone else (known as a third party) to help
pay your care home fees.
See page 36 for more information about paying
for care.
Comprehensive lists of care homes and care
homes with nursing in Wiltshire start on page 47.
My Home Life
‘My Home Life’ is a UK-wide initiative, sponsored by
Age UK, City University and Dementia UK, aimed at
promoting quality of life for those who are living, dying,
visiting or working in care homes for older people. Its
focus is on “what makes life good in care homes now,
what could make them better and how might we
get there”. ‘My Home Life’ has a website which gives
information and examples of good practice.
www.myhomelife.org.uk
Wiltshire Council as part of its commitment to
working with care homes to improve quality of life has
invested in the My Home Life programme. Over the
past four years the council has supported more than 30
care home managers to participate in the Leadership
Support Programme which gives the skills to integrate
the best practice themes detailed below into the dayto-day culture of their care home.
‘My Home Life’ identifies 8 key themes that focus on
what best practice in care homes for older people looks
like in the 21st century.
1. Maintaining Identity – by staff learning more about
residents’ lives it enables them to adopt a more
person-centred approach to tailor care and support
to each individual’s needs.
2. Sharing decision-making – everyone’s contribution
being valued to help the care home function as a true
community.
3. Creating Community – through the relationship
between residents, their family, friends, staff and the
wider community.
4. Managing Transitions – moving to a care home is a
major transition in life which may involve considerable
losses, but with appropriate planning and support can
bring benefits and improved quality of life for older
people and their families.
5. Improving Health and Healthcare – recognition that
health is fundamental to quality of life.
6. Supporting Good End of Life – an emphasis on
personal need and dignity through which the resident,
their relatives, friends and staff are supported.
7. Keeping Workforce ‘Fit for Purpose’ – using research and
sharing good practice to identify and meet the education
and training needs of the care home workforce.
8. Promoting a Positive Culture – promoting a positive
perception of life in care homes for all those involved
and highlighting good practice.
These eight themes provide a good starting point for
conversations with care homes when making decisions.
Inspecting care services and checking quality
The Care Quality Commission (CQC) registers,
inspects and reviews all adult social care and
healthcare services in England in the public, private
and voluntary sectors. This includes care homes,
care homes with nursing, home care agencies and
NHS services, amongst others.
Since October 2010, all care providers have been
registered under a system introduced by the Health
and Social Care Act 2008, which brings adult social
care, independent healthcare and the NHS under
a single set of essential standards of quality and
safety for the first time.
Following an inspection, each care home and
home care agency is given a report of how it rates
against national essential standards of quality and
safety. Each service’s report can be seen on the CQC
website: www.cqc.org.uk
34
The focus of an inspection is on the standards of
care that people who use the service receive and
whether they are happy with their care. Virtually all
inspections are unannounced.
For any enquiries or to register a concern or
a complaint, contact CQC by telephone: 03000
616161 or by email: [email protected]
The Care Quality Commission Citygate , Gallowgate
Newcastle upon Tyne NE1 4PA
When considering care services, it’s always a good
idea to check a service’s inspection report on the
Care Quality Commission’s comprehensive website:
www.cqc.org.uk
Care homes checklist
Home 1 ......................................................................................................................................................
£ ............... p/w
Home 2 ......................................................................................................................................................
£ ............... p/w
Home 3 ......................................................................................................................................................
£ ............... p/w
First impressions
•
•
•
•
•
1 2 3
• Are there smoking and non-smoking areas?
• Are there arrangements for religious observance?
• Can you handle your own money?
If not, what arrangements are in place?
• Does a hairdresser/chiropodist visit?
• Are residents accompanied on visits to the GP or
hospital?
1 2 3
Staff
Were you met when you first arrived?
Do staff seem warm, friendly and polite?
Do the residents seem happy, active and sociable?
Does the home feel homely and welcoming?
Is the home fresh, clean and comfortably furnished?
Fees
• How much are the fees?
• Do the fees cover all the services available?
• Under what circumstances will the fees alter – e.g.
annually or according to increasing needs?
• Is the notice to terminate reasonable?
Transport
• Do the staff appear clean, cheerful and respectful?
• Do the staff talk to residents and how do they talk
to them?
• Are the staff formally trained?
• Is there an adequate number of staff on day and night?
1 2 3
• Is the home easy to get to for relatives and friends?
• Does the home provide its own transport?
Accommodation
1 2 3
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and re-arrange your room
to suit yourself?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Are there enough sockets in your room?
• Can you control the heating in your room?
• Can you lock your room and is there a secure
place for valuables?
• Is there a separate dining room? Bar?
• Are there toilet facilities within easy reach of the
communal facilities?
• Are there both showers and baths?
• Are bathrooms adapted to help people in and out
of the bath?
Accessibility
• Are there any rules and restrictions
(e.g. going out, time of return etc)?
• Can you choose when to get up and retire every day?
• How are residents involved in decisions about life in
the home?
• Is there a telephone where you can make and
take calls in private and comfort?
• Is alcohol served or permitted?
Visitors
•
•
•
•
1 2 3
Are visitors welcome at all times?
Is there somewhere to see them in private?
May your visitors join you at meals?
Can your visitors stay overnight?
Catering
1 2 3
• Do you have a choice about meals?
• Is the food varied and interesting?
• Can the home cater for your dietary needs?
• Can you have snacks or drinks any time
of the day or night?
• Can you eat in your room?
Activities
1 2 3
• Does the home have the right adaptations and
equipment to meet your needs?
• Are all areas accessible for wheelchair users?
• Does the home have extra wheelchairs and
walking aids?
• Is there adequate provision for people with sight or
hearing difficulties?
Life within the home
1 2 3
• Can you continue to pursue your hobbies
and interests?
• Are there organised activities and entertainment?
• Are outings and holidays arranged?
How much do they cost? £............... £............... £...............
• Are escorts available if necessary?
• Is a library service available?
• Can you have your own flower bed or help
in the garden?
• Can you stay in your own room if you want to?
Gardens
1 2 3
1 2 3
•
•
•
•
Are the grounds/gardens attractive?
Are all areas safe and accessible?
Is there somewhere to sit?
Are they quiet?
Contract terms
•
•
•
•
1 2 3
1 2 3
Can you retain your own room if away?
Can you have a short-stay or trial period?
Will you be given a statement of terms on admission?
Are all procedures, such as complaints,
clearly spelt-out?
35
Paying for care
The information here has been developed by a
group of public organisations and charities to help
people make better and more informed decisions
about paying for care and to encourage people to
get information and advice about the use of their
money in this regard.
Personal budgets
Personal budgets are an amount of money councils
can allocate to help people get the support they
want due to disability, frailty or vulnerability.
Everyone who is eligible for funded social care will
be allocated a personal budget once their needs are
agreed.
There is no obligation for people to manage
their budgets themselves, and different options
are available to help plan and arrange suitable care
for each individual. People will be able to use their
budget through a cash payment, services arranged
by us, or a mixture of both.
Direct payments
If you have been assessed as needing community
care services and are capable of managing a direct
payment, with assistance, if necessary, you can
receive a payment and organise and buy services
yourself.
Direct payments can be used to arrange support
designed to meet your individual needs. We will
agree these needs with you and write them in your
care plan.
A direct payment is sometimes given so that
you can arrange a short break (respite) or buy any
equipment that you need to stay independent.
They can also be used to pay for help with:
• personal tasks such as getting up, washing,
dressing, going to bed etc
• practical tasks such as food preparation, cooking,
shopping and other related tasks to help you to
live in your own home.
You can choose to buy care from an agency or
employ your own personal assistant.
If you are a carer, you can get a direct payment
to pay for support or services which will help you
to carry on caring, although you cannot use the
payment to support the person you care for.
Direct payments cannot be used for:
• health services
• permanent care in a care home or care home
with nursing
• services which are managed by us – such as our
in-house home care service.
The amount of money you receive depends on the
level of your needs and the support you require to
live in your own home. We take into account what
it would cost if we provided the services instead.
Unless you are a carer, you will usually have to
pay a contribution to the cost of your services.
If you are interested in learning more about
having a direct payment or wish to access
support with an existing direct payment, we have
commissioned the Wiltshire Centre for Independent
Living to provide this service. They can be
contacted on 01380 725400. You can also contact
our customer advisors on 0300 456 0111.
Personal finances One in four of us may need long-term care or
support, but few of us like to think about it until it
happens. Care can involve help in your own home
as well as care homes or care homes with nursing.
If you, or a member of your family, need care and
support now or in the future there are a number of
important things you need to consider.
36
The following is intended to help you get
information and advice in relation to your personal
finances and how to pay for care if you:
• are planning for retirement
• are an older person considering getting help with
care and support for yourself
Personal finances continued
• have a need to fund care immediately
• are a family member, a carer or have Power
of Attorney (PoA) or deputyship of somebody
needing to fund their care
• have a child with disabilities and want to ensure
they have financial security after you die
• are disabled and want to plan your financial
future to make the best use of compensation
payments, or if you think your ability to work and
support yourself financially may lessen over time.
Seeking financial advice and help
Later-life advisors
Advisors specialise in the financial needs of older
people. Those advisors who have taken steps to
become independently accredited can offer added
reassurance that they offer the practical help and
guidance needed to make the right decisions at the
right time.
The later life advisor accreditation scheme has been
developed by the standard-setting body, the Financial
Services Skills Council (FSSC) in collaboration with the
specialist financial services consultancy.
There are three main ways of paying for advice.
• Fees – by paying the advisor a fee, either at an
hourly rate or a set fee.
• Commission – by paying indirectly through
commission, which is deducted by the product
provider from the product(s) you invest in. As
well as the initial commission charged when
the product is taken out, there may be annual
commissions, known as ‘trail commissions’.
• Fees and commission – by paying a combination
of fees and commission.
Not all advisors offer all three payment options.
Make sure the advisor offers the payment option
that you want. Ask the advisor to explain what you’re
paying for, how much it will cost and how you will
pay for it. If you want to pay by commission, ask your
advisor how this will be calculated and whether this
has any effect on the advice you will be given. Make
sure you understand and are comfortable with the
payment arrangements before proceeding. If you’re
getting investment advice, ask your advisor if the
costs include a review of your investments from time
to time or if you must pay for that service separately.
You can access both general information about
paying for care and information about accredited
financial advisers in your area through the Society of
Later Life Advisers (SOLLA):
www.societyoflaterlifeadvisers.co.uk.
The MoneymadeclearTM service also gives
information about finding independent financial
advisors.
We have identified two such companies
accredited by SOLLA to provide these services to the
people of Wiltshire. These are:
Ashcourt Rowan
2 Queen Square, Bath BA1 2HD
Telephone: 01225 475359
Web: www.ashcourtrowan.com/financial-planning
Local specialist based in Bath
Care Fees Investment Limited
Hope House, 15a Godstone Road, Caterham,
Surrey CR3 6RE
Telephone: 0845 077 5655
Web: www.carefeesinvestment.co.uk
Local specialist based in Dursley, Gloucestershire
There are other companies that also offer this
service, but it is important to ensure they are
accredited by the Society of Later Life Advisers.
Before you think about the likely costs of any care
and support, it is important that you get information
and advice about the options open to you, both
regarding the type of services that might suit you,
and also whether we might contribute to the costs. If
you don’t you may make poor decisions about either
the care you organise, or about how you pay for it, or
both.
If you need ‘nursing care’ you may be entitled
to funding from the NHS for all or part of the cost;
you should ask us, your hospital or GP whether you
would be entitled to this.
There are different ways to pay for long-term care.
If you need care and support immediately or in the
near future first check with us about any support we
give. We assess your care needs and those of your
carers.
37
Seeking financial advice and help continued
If your circumstances meet the conditions for
support and you wish us to pay towards the cost of
services, we will then assess your income and capital
such as savings. If your capital and income are below
certain levels (locally set if you continue living in your
own home, but nationally set if you decide to move
into residential care) then we will pay some or all of
your long-term care costs.
We will also be able to help you with information
about the choices you have for meeting your care
needs and how to arrange care. Many people wrongly
assume that they will need residential care, whereas
there may be options available to stay at home.
We, your GP or other NHS services can also offer
some people help to try to regain their ability to
manage more independently through the use of
equipment or adaptations to your home, or through
programmes of rehabilitation. You should ask about
this.
Also check what benefits you are entitled to. Not
all benefits are means tested and you may qualify for
Disability Living Allowance (DLA) if you are under 65
or Attendance Allowance (AA) if you are over 65. AA/
DLA (care component) cannot normally be paid if we
are funding your care in a care home, or the NHS is.
If you don’t qualify for financial help from us, you
will normally have to pay the cost of care out of your
own income and savings.
If you move into residential care, the value of your
home, if you own one, will be taken into account and
if you seek a loan from us a charge may be placed
against the property pending its sale, athough this
doesn’t necessarily have to take place immediately if
you don’t wish it.
It is important to make sure you find out as much
as possible before making care funding decisions.
For further information, please contact
customer advisors on 0300 456 0111.
How Wiltshire Council can help
Regardless of your financial situation, our staff are
happy to offer you an assessment, and information
and advice about your care options, including
moving into a care home or care home with nursing.
If you have capital or savings of more than
£23,250 you will have to pay for any care services
you require, but you are still entitled to discuss
your needs with someone at Wiltshire Council who
is trained to advise you. For further information
about options please look on our website for ‘Your
Financial Contribution towards Your Social Care’.
If you have capital or savings of less than £23,250
you may be entitled to funding from us. A financial
assessment will be undertaken to determine what
we consider you can afford to pay towards your care.
Classic cottage, Wiltshire
38
If you need to move into a care home, you may be
entitled to some of the following financial assistance
and support:
Twelve-week property disregard If your former home is included in your financial
assessment, but your other capital/savings is less
than £23,250, and your income is not enough to
meet your care home fees, we may assist with the
cost during the first twelve weeks of permanent care
if we agree that care is needed.
Deferred payment agreements
After the 12-week property disregard period, any
financial help from us will be in the form of a loan
and a charge will be placed against the value of your
home and recovered once your house has been sold.
However, we may limit how much we will pay and
it may affect your entitlement to pension credit or
income support if your property is not seen to be
on the market as it will be treated as capital by the
Department of Work and Pensions (DWP).
Attendance Allowance/Disability Living Allowance
(care component)
These are a non-means tested, non-taxable benefits
from the Department of Work and Pensions paid at
How Wiltshire Council can help continued
the lower rate of £53 per week for those needing
care by day or night, and at the higher rate of £79.15
per week for those needing care both during the day
and night. Everyone in these circumstances can, and
should, claim this benefit. This benefit will not be
paid if your care home is funded by us, but can be if
the financial help provided by us is a ‘loan’ pending
the sale of a property.
Running out of money
If your capital/savings are likely to reduce to £23,250,
you must let us know at least two months in advance
as we will step in to help with your care fees. We
must conduct an assessment of your situation and
will normally make a contribution towards your care
costs. If the home you have chosen charges more
than we consider is appropriate, you will need to
find someone to help pay the difference – a ‘top-up’
payment. Whoever does this, whether family or a
benevolent charity, they should realise that they may
have to pay this for some time. Alternatively, you
would have to find a cheaper home, although before
this happens we will undertake a risk assessment to
confirm that you are fit enough to move.
Understanding your rights before moving into
care is essential. There are a number of financial
products and specialist companies who may be
able to help. It is important to seek advice before
committing yourself. Citizens Advice or Age UK can
advise you further.
Other sources of information and advice
Besides ourselves, you can get hold of information
and advice from the following organisation:
Age UK provides independent information and
advice on finding and paying for care – ring
Age UK Advice on 0800 169 65 65 or visit
www.ageuk.org.uk
Essential information
Keeping people safe
Wiltshire Council and its partner agencies expect
health and social care services to work in a way that
respects people’s dignity, independence, choice and
safety and to have a zero tolerance of abuse.
The council and its partner agencies recognise that
people can be abused physically, psychologically,
financially, sexually, be discriminated against or
neglected. This abuse can take place where a person
lives, within a care home or day service, in hospital,
in custodial situations, in a place where support
services are being provided, or in a public place.
It can be carried out by partners, relatives, friends,
volunteers or someone employed to provide a
health, housing or social care service.
All organisations providing health, housing and
social care services in Wiltshire should follow the
Policy and Procedures for Safeguarding Vulnerable
Adults in Swindon and Wiltshire (2007) and report
any allegations or suspicions that a vulnerable
person is being abused.
Your concern will always be taken seriously. If
you would like more information about the abuse
of vulnerable people please contact our customer
service advisors and ask them to send you a free
copy of ‘Keeping People Safe in Wiltshire’.
If you have any concerns about a vulnerable
person being harmed or neglected you should
contact our customer service advisors:
Tel: 0300 456 0111
Text phone: 01225 712501
Fax: 01225 713355
There is also information about forms of abuse on the
Wiltshire Council’s website: www.wiltshire.gov.uk
The Independent Safeguarding Authority (ISA)
A new scheme for registering all staff and volunteers
who work with children or vulnerable adults came
into force in October 2009. For further information
please see the ISA website: www.isa-gov.org.uk
39
Complaints, compliments and feedback
If you receive care at home or in a care home you
should feel able to complain about any aspect
of your life there which affects your happiness or
comfort. This might be anything from the way
you are treated by the staff to the quality of the
food you are served. You should also feel free to
make comments and suggestions about possible
improvements to your surroundings and the
services provided and compliment staff when
things go well.
Making a complaint should not be made difficult
for you and should not affect the standard of care
that you receive. Care homes are required under
government regulations to have a simple and easy
to use complaints procedure.
If you are concerned about the care that you,
a friend or a relative are receiving in a residential
home, it makes sense to speak to the manager of
the home about your concerns before you take any
further action. The problem may be resolved quite
easily once they are made aware of it. However, if you
need to make a formal complaint, you should initially
contact the registered owners of the home. They
have a duty to respond to any complaints made.
If your complaint is about a breach of regulations,
contact the Care Quality Commission:
Phone: 03000 616161
Website: www.cqc.org.uk
If we have arranged and funded a place for you
in a care home, another option is to complain to
your social worker/care manager or our customer
complaints team.
Wiltshire Council
County Hall, Trowbridge, Wiltshire BA14 8LE
Tel: 0300 456 0111
Complaints about care that you pay for yourself
You are able to ask the Local Government
Ombudsman to take up your case if you are not
happy about how a care home or service dealt with
your complaint about care that you pay for yourself.
The Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Phone: 0300 061 0614 or 0845 602 1983.
Out of county care
Did you know you can choose a care home outside
your home county? You may want to be closer to
friends and family members, or you may want to
relocate to another part of the country.
If your care home place is state-funded, your home
county local authority is still responsible for your
care fees, even if you choose a care home in another
region. The home you choose must be suitable for
your assessed needs and comply with the terms and
conditions set by the authority. The fees that your local
authority will pay may vary. They may offer you the fees
you would receive if you remained within the county,
or they may offer you the fees that the local authority
would pay in your chosen region. You must seek
further advice before making your decision. If you’re
self-funded, obviously you have freedom of choice.
For information on care provision in other
regions, contact this Directory’s independent
helpline on freephone 0800 389 2077
with details of your requirements.
Independent helpline
This Directory’s free helpline provides an
independent advice and information service
encompassing care, accommodation, funding and
rights. A personalised report can be generated for
customers providing details of all care homes or
housing with care schemes that meet their criteria
40
with supplementary information about choosing
and funding.
One call to the freephone number 0800 389 2077
will enable the service to build a profile of exactly
what type of care you’re looking for, while taking
into account your personal needs and interests.
How solicitors can help
A solicitor can give you impartial advice about wills,
making gifts, estate planning and Powers of Attorney
(PoA). Some can also offer guidance on immediate
and long-term care plans, ensuring (if applicable) the
NHS has made the correct contribution to your fees.
Lasting Powers of Attorney (LPoA) allow you to
appoint someone you trust to make decisions about
your personal welfare, including healthcare and
consent to medical treatment, and/ or your property
and financial affairs. An LPoA is only valid once
registered with the Office of the Public Guardian. It
allows for a person of your choice to make decisions
on your behalf at a time when you may be unable.
The Court of Protection can issue Orders
directing the management of a person’s property and
financial affairs if they are incapable of managing
their own affairs should they not have a LPoA. The
Court procedure is presently very slow and the fees
are quite expensive so preparing a LPoA is always
advisable, providing you have somebody sufficiently
trustworthy to appoint as your attorney.
An ‘advance directive’ allows you to communicate
your wishes in respect of future medical treatment,
but it is not legally binding. You may instead wish
to make a living will, properly known as an ‘advance
advertorial
decision’ setting out treatment that you do not want
to receive in specified circumstances, which would
legally have to be followed, even if you die as a result.
Any proposed ‘Gift’ out of your estate needs
careful consideration of the benefits, risks and
implications, particularly on any future liability for
care costs or tax liability.
Long-term care: whether you remain in your own
home or move into sheltered or residential care, you
may qualify for financial assistance in the form of
social care and NHS-funded care and welfare benefits.
If you don’t have your own solicitor, ask family or
friends for their recommendations. Contact several
firms, explain your situation and ask for an estimate
of cost and an idea of time scales involved. Many
firms will make home visits if necessary and will
adapt their communications to meet your needs. It’s
important to find a solicitor who specialises in this
area of the law. The Citizen’s Advice Bureau offers
an advice service and will be able to recommend
solicitors in your area.
With thanks to Awdry Bailey & Douglas
Solicitors and their specialist team, ABD Care.
For further advice and information please call
01672 518620 or email [email protected].
Cepen Lodge
Residential & Dementia Care Home | Chippenham Wiltshire
• Offeringresidential,dementiaandrespitecare
• Spaciousroomsequippedwithen-suitewalk-inshower,toiletandflatscreenTV/DVDplayers
• Hotelstandardsupportservicesandrestaurantqualitydining
• Severallounges,diningandquietareasforsocialisingandrelaxation
• Dailyandvariedprogrammeofleisureandrecreationalactivitieswithdedicatedorganiser
• Charmingprivategardenswithpatiosandseatingforresidentstoenjoy
• Hairsalonattendedbyqualifiedstaffandfreewi-fiinternetaccessforresidentsandguests
www.cepenlodgecarehome.co.uk | Call today on 01249 707 280
The Cedars
Residential, Nursing & Dementia Care | Landford Salisbury
• Grade2listedcountryhouse,setinparkland
• Spaciousperiodroomswithen-suitewalk-inshower,toiletandflatscreenTV/DVDplayers
• Hotelstandardsupportservicesandrestaurantqualitydining
• Severallounges,diningandquietareasforsocialisingandrelaxation
• Dailyandvariedprogrammeofleisureandrecreationalactivitieswithdedicatedorganiser
• ClosetotheNewForestandcommandingstunningviewsofthesurroundingcountryside
• Hairsalon&aromatherapysuiteandfreewi-fiinternetaccessforresidentsandguests
www.thecedarscarehome.co.uk | Call today on 01794 399 040
Avery Healthcare is one of the UK’s leading providers of elder care,
with a fast expanding national portfolio of homes and a reputation
earned through the leading edge design of its homes, its family
support programmes and the thriving communities that typify
all our homes. Why not pop in and see for yourself how we
are setting the standards in modern care home provision?
41
Care Associations in Wiltshire
The Wiltshire Care Partnership
The Wiltshire Care Partnership is an umbrella
group that represents the interests of independent
providers of residential and nursing care and
works to drive up the quality and safety of services
available for older people in the county. It is a
new independent, member-led organisation
that has been established through the combined
efforts of independent providers of care for older
people in Wiltshire and the Council. Almost 50%
of independent providers have joined WCP so
far making it the largest single representative
organisation of its kind ever in Wiltshire.
WCP represents a coming-together of
commissioners and providers of care and
means that there can be much better sharing of
information and greater understanding of what
kind of care is needed now and in the future. We
will be better able to identify best practice and
make sure that we use what we learn to improve
services for everyone.
WCP is developing services that will assist and
strengthen independent care businesses as well
as offering mentoring and guidance to them. A
website is under construction and will be a valuable
source of information for members and the public
who want to know more about residential and
nursing care for older people in Wiltshire.
Later in 2013, there will be elections to the Board
of WCP and dedicated staff engaged to provide
further support to members.
For further information please contact:
Gillian Leake
Interim Chief Executive
Tel: 07813204835
Website: www.wiltshirecarepartnership.org.uk
The Registered Nursing Home Association
The Registered Nursing
Home Association (RNHA),
established in 1968, is
the authoritative voice of
nursing homes throughout
the United Kingdom.
The fundamental aims of
care homes that belong to
the Wiltshire branch of the association are:
• to ensure that the client comes first in the
provision of high quality nursing care designed
to meet individual needs
• to ensure that the client is always treated in a
dignified manner which respects the individual’s
right to make decisions regarding their care
• by constant endeavour, to review and improve
professional standards in order to provide a high
quality of life for vulnerable people
• to ensure that the professional status of care
homes is further developed
42
• to develop a forum that encourages the
exchange of expertise and practical experience in
order to secure high professional standards.
Care homes are subject to statutory inspection by
the Care Quality Commission. All members must,
in addition to this, fulfil the stringent criteria of the
Registered Nursing Home Association.
By fulfilling the exacting standards of the CQC
and the RNHA, the public can be assured that
members achieve the highest quality of care.
Members are denoted by RNHA.
For further information or advice, please contact:
Matthew Airey, Managing Director
Wessex Care Ltd Tel: 01722 336933
Wiltshire and Swindon Regional Chair and
National Director
Registered Nursing Home Association.
The Wiltshire Care Association
The Wiltshire
Care Association
(WCA) was formed
in 1984 by care
home owners who
were determined to set and maintain standards of
care and accommodation in their homes, well above
the standards set by legislation in force at that time.
Its members are now drawn from all sectors that
provide all levels of care mainly for elderly persons
from Wiltshire and other counties.
WCA is the only care association specific to
Wiltshire and gives active support to its members,
advising them on statutory matters such as
government regulations, Criminal Records Bureau
(CRB) and Vetting and Barring Scheme (VBS) checks
and assisting in staff training and other activities to
promote the provision of quality services.
Association members through their elected
committee nominees liaise, meet and discuss
care related matters with the CQC, social services
care managers, Local Authority officers, Wiltshire
Council, Primary Care Trust officers, vulnerable adults
units and other caring agencies within the county,
talking to them about their first-hand experience
of the frailties of some procedures and legislative
interpretations. Committee members regularly sit
on committees and meetings that plan, monitor,
contract and pay for care.
WCA is affiliated to the National Care Association
(NCA) which enables members to have their opinions
and experiences discussed and brought to the notice
of central governmental agencies and committees;
it also keeps all members fully up-to-date on a wide
variety of care topics through six weekly newsletters.
The last few years have brought an incredible
number of changes to our routines, legislation,
training requirements, standards and trading
conditions and the administration of our homes.
Undoubtedly, there are more changes on the
horizon.
Membership keeps members informed, up-to-date
and prepared for the changes ahead.
Within the home listings, members are indicated as
WCA.
For membership application and an information
pack please contact Leslie Williams (chair) on
01249 653838.
The Wiltshire Domiciliary Care Providers Association
w w w. w d c p a . c o . u k
The Wiltshire Domiciliary Care Providers Association
(WDCPA) was formed in 2004 to bring together
registered domiciliary care providers in Wiltshire.
All member organisations, which between them
cover the whole of Wiltshire, account for thousands
of hours of care every week. Members are made up
of both small and large providers, all providing high
quality care and support to individuals in their own
homes.
The introduction of direct payment means
that individuals now have total choice in who
provides their care and support. All WDCPA member
organisations can assist in planning to make the
best use of funds available. Services on offer range
from a short visit of 15-minutes, to 24 hour live-incare.
To make it easier for people to find a provider,
the WDCPA has created a ‘Find a Provider’ search
on the website. By entering a postcode, member
organisations which provide care in the area will be
shown, along with contact numbers and a link to
their own mini page on the WDCPA website.
All members are registered with the CQC
Commission and many are members of the United
Kingdom Home Care Association. All member
organisations in this Directory are denoted by
WDCPA next to their listings.
If you require any information about care in
your home, please contact any one of the WDCPA
members who will be more than happy to discuss
your requirements. If you need to contact the
WDCPA directly, please email [email protected]
or telephone 01225 719333.
43
Useful contacts
Advocacy
Carers’ support
SWAN Advocacy Network
Independent Advocacy and Independent
Mental Capacity Advocacy
26 Milford Street, Salisbury SP1 2AP
Tel: 01722 341851
Carers’ Support Wiltshire
Independent Living Centre, St George’s Road,
Semington BA14 6JQ
Freephone: 0800 181 4118
Tel: 01380 871690 Fax: 01380 871758
Web: www.carersinwiltshire.co.uk
Salisbury Independent Self Advocacy Group
c/o Chamber of Commerce
7 Scots Lane, Salisbury SP1 3TR
Tel: 01722 413213
Citizens Advice Wiltshire
Wiltshire Citizens Advice has 13 outreach offices
across the county. The main offices are in
Trowbridge, Devizes, Chippenham, and Salisbury.
Call 0844 375 2775 (from a landline) or 0300 456
8375 (from a mobile).
Web: www.cabwiltshire.org.uk
Wiltshire People First
Independent Living Centre
Semington, Wiltshire BA13 6JQ
Tel: 01380 871900
Age UK
• Age UK (Wiltshire)
31 Market Place, Devizes SN10 1HT
Tel: 01380 727767
• Age UK Salisbury District
21 Brown Street, Salisbury SP1 2AS
Tel: 01722 335425
Support for people with dementia and their carers
Alzheimer’s Support (West Wiltshire)
Park House, 1 Park Road, Trowbridge BA14 8AQ
Tel: 01225 776481
Alzheimer’s Support (East Wiltshire)
5 Sidmouth St, Devizes, SN10 1LD
Tel: 01380 739055
• Trowbridge office
1 Mill Street, Trowbridge, Wiltshire BA14 8BE
Tel: 0844 375 2775
• Chippenham office
3 Avon Reach, Monkton Hill, Chippenham SN15 1EE
Tel: 0844 375 2775
• Devizes office
New Park Street, Devizes, Wiltshire SN10 1DY
Tel: 01380 722242
• Salisbury office
18 College Street, Salisbury, Wiltshire SP1 3AL
Tel: 0844 375 2775
Equalities and inclusion
Equal Chances Better Lives
C/O DEVELOP Enhancing Community Support
3-4 New Road, Chippenham SN15 1EJ
Tel: 0845 8725641 Email: [email protected]
Wiltshire Racial Equality Council
Bridge House, Stallard Street, Trowbridge BA14 9AE
Tel: 01225 766439
Patient & Liaison Services (PALS)
Alzheimer’s Society (South Wiltshire)
29a Brown Street, Salisbury SP1 2AS
Tel: 01722 326236
RUH Bath NHS Trust
Combe Park, Bath BA1 3NG
Alzheimer’s Society (North Wiltshire) Unit 2, The Works, The Butts, Chippenham SN15 3JT
Tel: 01249 443469
Salisbury NHS Foundation Trust
Salisbury District Hospital, Salisbury, Wiltshire SP2 8BJ
Tel: 01722 336262 Ext 2960
44
Useful contacts continued
Great Western Hospitals NHS Foundation Trust
Great Western Hospital, Marlborough Road,
Swindon SN3 6BB
Tel: 01793 604031 (24 hr confidential answerphone available)
Support for older and vulnerable people
The Link Project
Community First, Wyndhams, St Joseph’s Place,
Devizes SN10 1DD Tel: 01380 722241
Web: www.wiltslink.org.uk
Good Neighbours Scheme
Community First, Wyndhams, St Joseph’s Place,
Devizes SN10 1DD Tel: 01380 732828
Support for people with mental health issues
AWP PALS
AWP NHS Trust, Jenner House, Langley Park,
Chippenham SN15 1GG
Tel: 01249 468261 Freephone: 0800 073 1773
Wiltshire Information & Advice Service in
partnership with Alabaré
Office C, Unit 1A, Bath Road Business Centre,
Devizes, SN10 1XA
Webpage: www.alabareinclude.com
Time to change
15–19 Broadway, London, E15 4BQ
Tel: 020 8215 2356
Webpage: www.time-to-change.org.uk
Wiltshire MIND
107 Newtown, Trowbridge BA14 0BB
User-led organisations
Wiltshire & Swindon Users’ Network
Semington BA14 6JQ
Tel: 01380 871800
Wiltshire Involvement Network (WIN)
for health and social care
c/o Independent Living Centre, St George’s Road,
Semington BA14 6JQ
Tel: 01380 871800
Wiltshire Centre for Independent Living
Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB
Tel: 01380 725400
Wiltshire People First
Semington BA14 6JQ
Tel: 01380 871900
Volunteering
Volunteer Centre Wiltshire
GROW DEVELOP
Enhancing Community Support
3-4 New Road, Chippenham SN15 1EJ
Tel: 01249 654089
Wessex Community Action Greencroft House, 42-46 Salt Lane,
Salisbury SP1 1EG
Tel: 01722 421747
Search online for the right care
Publications
Care Choices has a comprehensive website of care, searchable by county, postcode or
region. Whether you’re looking for care in the home, housing with care, a care home
or nursing home, you can search online to find what’s available in your given location.
Visit www.carechoices.co.uk and start your search today.
45
WHY BUPA IS THE
RIGHT CHOICE IN
WILTSHIRE
Bupa’s Wiltshire care homes offer the highest standards
of residential, nursing, dementia, palliative, respite
and convalescence care. We use our knowledge and
experience to ensure that residents, their families and
friends are all treated as individuals.
Avon Court Nursing and Residential Home
St Francis Avenue, Rowden Hill, Chippenham SN15 2SE
• Dementia care • Residential • Respite • Palliative
• Convalescence • Nursing
Harnham Croft Nursing Home
76 Harnham Road, Salisbury SP2 8JN
• Nursing • Respite • Palliative • Convalescence
Market Lavington Nursing and Residential Centre
39 High Street, Market Lavington, Devizes SN10 4AG
• Dementia care • Residential • Respite • Palliative
• Parkinson’s
• Nursing
• Convalescence
Trowbridge Oaks Residential and Nursing Home
West Ashton Road, Trowbridge, BA14 6DW
• Residential • Respite • Palliative • Parkinson’s
• Nursing
• Convalescence
The Westbury Residential and Nursing Home
Warminster Road, Westbury, BA13 3PR
• Residential • Respite • Palliative • Convalescence
• Parkinson’s • Nursing • Young physically disabled
For further information on Bupa care homes in Wiltshire,
please call
0800 012 1508 quoting CH2758
search ‘Bupa Care Homes’
East Wiltshire
Baydon
Woodsend
Broad Hinton
Berwick
Bassett
Ogbourne
St Andrew
Avebury
FROXFIELD ■
A346
Bishops
Cannings
Roundway
Coate
Alton Priors
■ DEVIZES
Seend
Wilcot
■ WEDHAMPTON
Urchfont
South
p57
Rushall
■ MARKET LAVINGTON
Erlestoke
Oare
Easton
Royal
■ PEWSEY
Great Bedwyn
Burbage
Tidcombe
Manningford
Bruce
■ UPAVON
Collingbourne
Kingston
Fittleton
DUCIS
Ludgershall
Enford
Netheravon
Fosbury
■
Everleigh
East
Chisenbury
COLLINGBOURNE
West Lavington
Shalbourne
■ WEST GRAFTON
Milton
Libourne
Potterne
Worton
Chilton
Foliat
■ MARLBOROUGH
Bromham
East
p47
West
p63
Ramsbury
BECKHAMPTON
Rowde
M4
Mildenhall
■
North
p51
■
ALDBOURNE
TIDWORTH
■
East Wiltshire care homes
Addington Close, 12
Devizes, Wiltshire SN10 5BE
Tel: 01380 720001
Anzac House (OSJCT) Advert outside back cover
Moonrakers, London Road, Devizes,
Wiltshire SN10 2DY
OP D MH
Tel: 01380 722623 Bartlett House (OSJCT) Advert outside back cover
Old Common Road, Ludgershall, Andover,
Hampshire SP11 9SA
OP D
Tel: 01264 790766 Bradbury Manor
Nursteed Road, Devizes, Wiltshire SN10 3AF
PD LDA
Tel: 01380 732620 Callisto
35a Wilcot Road, Pewsey, Wiltshire SN9 5HJ
LDA MH
Tel: 01672 514339
Cashel Cottage
39 Raffin Lane, Pewsey, Wiltshire SN9 5HJ
Tel: 01672 562002 LDA
Coombe End Court (OSJCT) Advert outside back cover
London Road, Marlborough, Wiltshire SN8 2AP
OP D
Tel: 01672 512075 Crescent, The 10
Pewsey, Wiltshire SN9 5DP
Tel: 01672 562266 OP LDA MH YA
Dauntsey House
9 Church Street, West Lavington, Devizes,
Wiltshire SN10 4LB Tel: 01380 812340 OP D
Dramsdon
Rivar Road, Shalbourne, Marlborough,
Wiltshire SN8 3QE
LDA YA
Elcot Close, 5
Marlborough, Wiltshire SN8 2BB
LDA YA
ForestView
60 Cherry Orchard, Marlborough, Wiltshire SN8 4AS
Tel: 01672 512464 Advert page 48 OP PD LDA YA
Haven, The
High Street, Littleton Panell, Devizes,
Wiltshire SN10 4ES
Tel: 01380 812304 Heads Meadow
41 Ball Road, Pewsey, Wiltshire SN9 5BL
Tel: 01672 562022 OP D
LDA
Service
WCA Wiltshire Care Association member – see page 43 RNHA Registered Nursing Home Association – page 42
47
East Wiltshire care homes continued
Highfield Residential Home
The Common, Marlborough, Wiltshire SN8 1DL
Tel: 01672 512671 OP
Marlborough Lodge
83/84 London Road, Marlborough
Wiltshire SN8 2AN / Phone: 01672 512288
Marlborough Lodge is a small family run care
home, specialising in dementia care, for up
to 18 older people. There is a very homely
atmosphere and residents are well supported
by a high level of experienced and well trained
staff. It is situated in a residential area, with
views of Savernake forest, close to a bus stop
and local shop. The sheltered patio and garden
are ideal for enjoying fresh air and sunshine; and
there is a car park at the rear of the property.
Keepence Homes
19 Wilcot Road, Pewsey,
Wiltshire SN9 5EH
Tel: 01672 562746 LDA
Marlborough Lodge WCA
83/84 London Road, Marlborough,
Wiltshire SN8 2AN
Tel: 01672 512288 Advert adjacent OP D
Mayfield Residential Home
99 Nursteed Road, Devizes,
Wiltshire SN10 3DU
Tel: 01380 723720 OP D
WHITE HORSE CARE TRUST
CQC “It has been a pleasure getting
to know you and your staff ”
Call
01793 846000
www.whct.co.uk
email: staff@whc t .co.uk
Residential, nursing care, respite and community
services for people with learning disabilities in
Swindon and across Wiltshire.
Person centred
services
Preferred Provider
Supported by a fully
qualified workforce
Outreach services
caring
Contact one of our homes directly using the
number below, or visit www.fshc.co.uk
Avonmead Care Home
11 Canal Way, Devizes, Wiltshire SN10 2UB
T: 01380 729188/728262
Kingsmead Care Home
65 Prospect Place, Old Town, Swindon SN1 3LJ
T: 01793 422 333
Westbury Court Care Home
Station Road, Westbury, Wiltshire BA13 3JH
T: 01373 825002
That’s why we’re one of the
UK’s leading healthcare providers
Ladymead Care Home
Moormead Road, Wroughton,
Swindon SN4 9BY
T: 01793 8450632
Our care homes are unique and we’re proud to offer consistently high standards of service
and care. In a Four Seasons Health Care home, we consider the individual and ensure that the
care they receive has been designed with them in mind, with the emphasis on enhancing their well
being. We are able to provide a range of care options including residential, nursing and dementia
care services for both long stay and short stay respite service users.
Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
OP
Service
48
East Wiltshire care homes continued
Merlin’s Barrow
10 George Lane, Marlborough,
Wiltshire SN8 4BT
Tel: 01672 515747 Old Dairy, The
11 High Street, West Lavington,
Wiltshire SN10 4HQ
Tel: 01380 813988 LDA
Self Unlimited – Devizes
1 Sheppard Close, Devizes,
Wiltshire SN10 2BT
Tel: 01380 725133 LDA
Shalom
1 Pen Close, Manor Lane, Baydon,
Marlborough, Wiltshire SN8 2JD
Renwick
Dragon Lane, Manningford, Pewsey,
Wiltshire SN9 5JE
Tel: 01672 562022 LDA
Roman Court, 1
Broadfields, Pewsey, Wiltshire SN9 5DS
Tel: 01672 562022 LDA
Roseland Avenue, 9
Devizes, Wiltshire SN10 3AR
Tel: 01380 728507 LDA
Rowde
Furlong Close, Rowde, Devizes, Wiltshire SN10 2TQ
D PD LDA SI
Tel: 01380 725455 Rushall Road, 6
North Newnton, Pewsey, Wiltshire SN9 6JY
Tel: 01672 562022 Samarie
Dunkirk Hill, Devizes, Wiltshire SN10 2BD
Tel: 01380 739064 LDA
LDA YA
Southfield (OSJCT)
Advert outside back cover
Victoria Road, Devizes, Wiltshire SN10 1EY
OP D PD MH
Tel: 01380 723583 Stratton Road, 20
Pewsey, Wiltshire SN9 5DY
Tel: 01672 564957 LDA
Stratton Road, 27
Pewsey, Wiltshire SN9 5DY
Tel: 01672 562691 LDA
Tullyboy
2 Inlands Close, Pewsey, Wiltshire SN9 5HD
Tel: 01672 562124 LDA
LDA
West Farm House
Sunton, Collingbourne Ducis,
Marlborough, Wiltshire SN8 3DZ
Tel: 01264 850224 LDA
Whistley Dene
Whistley Road, Potterne, Devizes SN10 5TD
LDA SI YA
Tel: 01380 721913 Advert page 48 Sarsen House
West Overton, Marlborough, Wiltshire SN8 4ER
LDA
Tel: 01672 861139 Wilcot Road, 92
Pewsey, Wiltshire SN9 5NL
Tel: 01672 563914 Advert page 48 OP
LDA YA
East Wiltshire care homes with nursing
Aldbourne Nursing Home
South Street, Aldbourne, Marlborough,
Wiltshire SN8 2DW
Tel: 01672 540919 OP D
Avonmead Care Home
11 Canal Way, Devizes, Wiltshire SN10 2UB
OP PD YA
Tel: 01380 729188 Advert page 48 Brendoncare Froxfield
Littlecote Road, Froxfield, Nr Marlborough,
Wiltshire SN8 3JY
Tel: 01488 684916 Advert page 50 OP D
Holly Lodge
Old Hospital Road, Pewsey, Wiltshire SN9 5HY
Tel: 01672 569950 Advert page 48 OP D PD LDA YA
Service
49
East Wiltshire care homes with nursing continued
Market Lavington Nursing & Residential Centre
39 High Street, Market Lavington, Devizes,
Wiltshire SN10 4AG
Tel: 01380 812282 Advert page 46 OP D PD MH SI YA
Merlin Court
The Common, Marlborough,
Wiltshire SN8 1JR
Tel: 01672 512454 OP D
We care. For life
Choosing a care home for your loved one is
hard. But it helps if the centre that you choose
can be their home for the rest of their life.
Brendoncare Froxfield is a purpose-built residential and nursing home,
with a specialist dementia wing. Our residents and their families know that,
no matter what challenges lie ahead, Froxfield can remain their home.
In addition, our Care for Life promise means that, should a
resident encounter financial difficulty, our charitable funding
will step in to ensure that they can stay at Froxfield.
Why not visit Brendoncare Froxfield and
see our For Life care in action for yourself?
01488 684916
[email protected]
www.brendoncare.org.uk
Registered charity number: 326508
J1550 Advertising (Froxfield)_185x108_AW.indd 1
24/04/2013 09:34
AWARD WINNING CARING HOMES FOR OLDER PEOPLE
Ferfoot is a purpose-built dementia care home
enjoying an enviable position down a quiet, leafy lane
within the historic town of Chippenham, Wiltshire.
The home provides residential care of the highest
standard. Fun and engaging activities are central to
life at Ferfoot, lead by our award winning
Activities Coordinator.
Freephone 0808 137 1470
FERFOOT • Chippenham
SN14 6HH
•
•
•
•
•
Highly Trained 24hr Staff
Gracious Day Rooms
Attractive Mature Gardens
Respite Breaks Available
Dementia Care Home
Specialising in Dementia
En Suite Bedrooms
Rich & Engaging Activities
High Standards in Catering
Personalised Care Plans
•
•
•
•
www.caringhomes.org
OP
Service
50
North Wiltshire
Latton
Oaksey
■ ASHTON
Crudwell
■ CRICKLADE
KEYNES
A429
Minety
Easton
Grey
North
p51
■ MALMESBURY
Cleverton
■ LUCKINGTON
South
p57
North
Wraxhall Ford
Colerne
■ CHIPPENHAM
Gastard
A350
Compton
Bassett
■ CALNE
Derry Hill
Lacock
Thornhill
Goatacre
Spirithill
■ CORSHAM
Box
■ LYNEHAM
Sutton
Benger
M4
WOOTON
BASSETT
Bradenstoke
Biddlestone
Hook
■
■ DRAYCOT CERNE
Kington
St Michael
Yatton
Keynell
Castle
Combe
BRINKWORTH
Dauntsey
■ BURTON
■
Lydiard
Millicent
■
Rodbourne
Hullavington
Nettleton
PURTON
Braydon
Lea
■ SHERSTON
East
p47
West
p63
Charlton
Sandy
Lane
Stockley
Heddington
North Wiltshire care homes
Arundel Close, 1
Chippenham, Wiltshire SN14 0PR
Tel: 01249 651112 LDA
Ballards Ash
Brinkworth Road, Wootton Bassett, Wiltshire SN4 8DS
LDA
Tel: 01793 840807 Boundary Road, 18
Chippenham, Wiltshire SN15 3NN
Tel: 01249 656255 Brockleaze, 27
Neston, Corsham, Wiltshire SN13 9TJ
Tel: 01225 811902 LDA
Cocklebury Farmhouse
Cocklebury Lane, Off Darcy Close, Chippenham,
Wiltshire SN15 3QW
LDA YA
Tel: 01249 658670 Derriads
70 Derriads Lane, Chippenham,
Wiltshire SN14 0QL
Tel: 01249 652814 PD LDA YA
Fairways Retirement Village, The
Malmesbury Road, Chippenham,
Wiltshire SN15 5LJ
Adverts pages 32 & 33
OP D PD MH SI
Tel: 01249 461239 Cedars, The (OSJCT)
High Street, Purton, Wiltshire SN5 4AF
OP D MH
Tel: 01793 772036 Ferfoot Care Home
Old and New House, Old Hardenhuish Lane,
Chippenham, Wiltshire SN14 6HH
OP D MH
Cepen Lodge
West Cepen Way, Chippenham, Wiltshire SN14 6UZ
OP D PD
Tel: 01249 707280 Advert page 41 Gables, The WCA
Oak Lodge Close, Chippenham, Wiltshire SN15 1NG
PD LDA MH YA
Tel: 01249 658498 Claremont Residential Home WCA
The Linleys, Gastard Road, Corsham, Wiltshire SN13 9PD
Tel: 01249 713084 OP
Glanmor
Bath Road, Chippenham, Wiltshire SN15 2AD
Tel: 01249 651336
MH
OP
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Bassett House
care home
Caring for our elderly
Bassett House is a new luxury care home
providing accommodation for frail older
people together with a specialist unit for older
people with dementia.
We are committed to achieving the highest
standards of care for your loved ones, as we
understand their needs for choice, dignity,
independence and quality of life.
We think of ourselves as a “Second family” for all our
Residents as we share a common interest in providing the
special attention and care that only a family can give.
We are there to share our Residents’ joys and
accomplishments and to offer that extra encouragement
during difficult times. We know the importance of a kind
word, a gentle touch and the warmth of a smile. We match
the love and concern with our skills and compassion.
Bassett House is a home for sixty three older people. It
is set off the main road amid landscaped gardens.
If you would like more information about the services
we provide, would like to arrange a visit to the
home or just want advice
about your individual
circumstances please
contact Julie Beale, the
Home Manager, on
01793 855415 or
our head office on
020 8861 6000 or
by email at:
[email protected]
or [email protected]
Cloatley Crescent, Off Station Road, Wootton Bassett, Wiltshire SN4 7FJ
North Wiltshire care homes continued
Goldenley Care Home WCA
Forest Lane, Chippenham, Wiltshire SN15 3QU
Tel: 01249 443501 Greenway Park, 13
Chippenham, Wiltshire SN15 1QG
Tel: 01249 443965 OP
LDA YA
Hill House Residential Home
Little Somerford, Chippenham, Wiltshire SN15 5BH
OP
Hungerford House (OSJCT) Advert outside back
Beechfield Road, Corsham, Wiltshire SN13 9DR cover
OP D MH
Tel: 01249 712107 Hunters Moon
Grittleton Road, Yatton Keynall, Chippenham,
Wiltshire SN14 7BH
OP LDA YA
Tel: 01249 783111 Kingsley Road, 29–33
Chippenham, Wiltshire SN14 0BF
Tel: 01249 445763
LDA
Kingston House WCA
Lansdowne Crescent East, Derry Hill, Calne,
Wiltshire SN11 9NT
OP D PD
Tel: 01249 815555 Advert page 56 Maltings, The
Brewers Lane, Shelbourne Road, Calne,
Wiltshire SN11 8EZ
PD LDA SI YA
Tel: 01249 815377 Marden Court (OSJCT) Advert outside back cover
Quarr Barton, Calne, Wiltshire SN11 0EE
OP D MH
Tel: 01249 813494 Meadow Lodge
Sadlers Mead, Monkton Park,
Chippenham, Wiltshire SN15 3PE
Tel: 01249 656136 PD LDA YA
Mossmead, 15
Chippenham, Wiltshire SN14 0TN
Tel: 01249 461587 Oaklands, 74
Chippenham, Wiltshire SN15 1RQ
Tel: 01249 654293 LDA
Old Vicarage, The WCA
54 St Mary Street, Chippenham, Wiltshire SN15 3JW
OP
Tel: 01249 653838 Advert inside front cover Orchards Residential Home, The
1 Perrys Lane, Wroughton, Swindon,
Wiltshire SN4 9AX
Tel: 01793 812242 OP D MH
Kington St Michael Residential Care Home
81 Kington St Michael, Chippenham,
Wiltshire SN14 6JB
OP D MH
Tel: 01249 750737 Pavenhill, 89
Purton, Wiltshire SN5 4DA
Tel: 01793 771373 Advert page 48 Laurieston House
78 Bristol Road, Chippenham, Wiltshire SN15 1NS
OP D
Tel: 01249 444722 Priory Care Home, The WCA
Greenway Lane, Chippenham, Wiltshire SN15 1AA
OP D
Tel: 01249 652153 Leonora Home
Wood Lane, Chippenham, Wiltshire SN15 3DY
OP D
Tel: 0300 303 1445 Quarrydene
Pavenhill, Purton, Wiltshire SN5 4DA
Tel: 01793 773736 Lilacs, The
2a Lickhill Road, Calne, Wiltshire SN11 9DD
Tel: 01249 821422 Ridgeway House (OSJCT) Advert outside back cover
The Lawns, Wootton Bassett, Wiltshire SN4 7AN
OP D
Tel: 01793 852521 Malmesbury Road, 79
Chippenham, Wiltshire SN15 1PX
Tel: 01249 651992 OP
LDA YA
OP LDA YA
OP PD LDA YA
Self Unlimited – Horsebrook, 45
Calne, Wiltshire SN11 8HG
Tel: 01249 811222 LDA
OP
Service
53
North Wiltshire care homes continued
Seymour House (OSJCT) Advert outside back cover
Monkton Park, Chippenham, Wiltshire SN15 3PE
OP MH
Tel: 01249 653564 Tranquility Care Ltd
26 Ladyfield Road, Chippenham, Wiltshire SN14 0AL
OP
Tel: 01249 443082
Sheldon Lodge WCA
150 Sheldon Road, Chippenham, Wiltshire SN14 0BZ
OP D MH
Tel: 01249 660001 Warrington Lodge
The Linleys, Gastard Road, Corsham,
Wiltshire SN13 9PD
Tel: 01249 280050
Stainsbridge House
101 Gloucester Road, Malmesbury,
Wiltshire SN16 0AJ
Tel: 01666 823757 Advert page 56 OP D MH
OP D
William Street, 2
Calne, Wiltshire SN11 9BD
Tel: 01249 817215 LDA
Studley Bethesda Home
Church Road, Derry Hill, Calne, Wiltshire SN11 9NN
OP
Tel: 01249 816666 North Wiltshire care homes with nursing
Ashgrove House Nursing Home RNHA
63 Station Road, Purton, Wiltshire SN5 4AJ
OP D PD YA
Tel: 01793 771449 Cote House
24 Rowden Hill, Chippenham, Wiltshire SN15 2AG
OP PD LDA YA
Tel: 01249 653760 Athelstan House (OSJCT) Advert outside back cover
Priory Way, Burton Hill, Malmesbury,
Wiltshire SN16 0FB
OP D MH YA
Tel: 01666 848000 Firs Care Home, The WCA
2 Lickhill Road, Calne, Wiltshire SN11 9DD
Tel: 01249 812440 OP D
Goatacre Manor Care Centre RNHA
Goatacre Lane, Goatacre, Calne,
Wiltshire SN11 9HY
Tel: 01249 760464 OP PD
Avon Court Nursing and Residential Home St Francis Avenue, Rowden Hill, Chippenham,
Wiltshire SN15 2SE
Tel: 01249 660055 Advert page 46 OP D PD MH SI
Bassett House Care Home RNHA
Cloatley Crescent, Off Station Road, Wootton
Bassett, Wiltshire SN4 7FJ
OP D PD SI
Tel: 01793 855415 Advert page 52 Bybrook House Nursing Home
Middle Hill, Box, Corsham, Wiltshire SN13 8QP
Tel: 01225 743672 OP
Greathouse
Swindon Road, Kington Langley, Chippenham,
Wiltshire SN15 5NA
PD YA
Tel: 01249 750235 Miranda House Nursing Home
High Street, Wootton Bassett, Swindon,
Wiltshire SN4 7AH
Caring Hands (Wiltshire)
Battle Lake Farm, Braydon, Swindon, Wiltshire SN5 0AA
OP PD SI
Tel: 01793 772777
West Park Road, 63
Corsham, Wiltshire SN13 9LW
Tel: 01249 712425 Cheriton Nursing Home, The RNHA
41–51 Westlecot Road, Swindon, Wiltshire SN1 4EZ
OP D
Tel: 01793 522149 Advert page 54 White Lodge, The
Braydon, Swindon, Wiltshire SN5 0AD
OP D
LDA YA
OP D PD YA
OP
Service
55
Miranda House is a modern purpose-built care home in
the historic Wiltshire town of Wootton Bassett. It has
been carefully designed to provide a safe and supportive
environment for the care of elderly people with
Alzheimer’s disease and other forms of dementia.
The secure gardens provide a tranquil haven and there is
a dedicated Activities Coordinator ensuring residents are
able to participate in a wide range of pursuits.
MIRANDA HOUSE • Wootton Bassett SN4 7AH
Residential & Nursing Care
• Single En Suite Bedrooms
• Short & Long Term
Care Breaks
• Personalised Care Plans
• High Standards in Catering
Freephone 0808 137 1476
Registered
Charity
No 1060478
Rooms with En Suite facilities
Specialist Dementia Care Unit
Tel: 01249 815555
Fax: 01249 818928
For further details, please contact the
Manager at the above address
Fees start at £546 per week
Caring, Professional Staff and a
lively environment
Visitors always welcome
www.greensleeves.org.uk/kingston
Caring For Complex Needs
Large Grounds
Purpose Built
Engaging Activities
www.caringhomes.org
Residential Care Home
for the Older Person
Lansdowne Crescent East,
Derry Hill, Calne, Wiltshire SN11 9NT
•
•
•
•
Looking
for care or support?
For independent, impartial advice
on your care options, call this
Directory’s advice line on
freephone 0800 38 92 077
Advice for older people
Stainsbridge House
Specialist dementia and Alzheimers care
Day Care
Respite Care
Permanent Care
If you care for someone who experiences dementia we can help.
Our day care service provides a day of stimulating and meaningful
activity for people with dementia whilst giving thier family carers a
break. Our respite service is ideal for those seeking longer breaks,
perhaps a week or two, and our permanent care service provides a
safe and caring environment for those who are no longer able to live
in their own home. So, whatever your need, why not call us and see
how we can help?
*24 hour specialist care
*En-suite rooms
*Large, safe garden
Tel: (01666) 823757
101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ
www.treasurehomes.co.uk
56
South Wiltshire
Tilshead
Figheldean
Durrington
■ LARKHILL
■
SHREWTON
■ AMESBURY
Winterbourne
Stoke
Norton
Ferris
Wylye
Stourton
■ HINDON
■ MERE
A303
■ EAST KNOYLE
Steeple ■ STAPLEFORD
Langford
Stoford
South
Newton
■ TELFONT MAGNA
Tisbury
■ LUDWELL
Charlton
East
p47
West
p63
A350
Alvediston
A338
Winterbourne
■
MIDDLE
WINTERSLOW
■ SALISBURY
Britford
Bishopstone
Broad
Chalke
Donhead
St Mary
North
p51
Newton
Tony
Boscombe
Great
Durnford
Idmiston
■ WILTON
Fovant
■ SWALLOWCLIFFE
A303
Bulford
Camp
■
Nunton
HOMINGTON
■ BOWERCHALKE
Donhead
St Andrew
Farley
Whaddon
CharltonAll-Saints
WHITEPARISH
■
■ DOWNTON
Redlynch
NOMANSLAND
■
A36
South
p57
South Wiltshire care homes
Albany House
The Square, Tisbury, Salisbury,
Wiltshire SP3 6JP
Tel: 01747 870313 OP
Bramley House
Castle Street, Mere, Wiltshire BA12 6JN
Tel: 01747 860192 OP D PD
Alderbury
40 Spiders Island, Salisbury, Wiltshire SP5 3BG
PD LDA
Tel: 01722 710072 Buckland Court (OSJCT) Advert outside back cover
South Mill Road, Amesbury, Salisbury,
Wiltshire SP4 7HR
OP D
Tel: 01980 623506 Avondale
62 Stratford Road, Salisbury, Wiltshire SP1 3JN
PD LDA YA
Tel: 01722 331312 Cleveland Lodge WCA
Church Lane, Figheldean, Salisbury, Wiltshire SP4 8JL
OP D YA
Tel: 01980 670584 Beamont Way, 32
Amesbury, Wiltshire SP4 7UA
Tel: 01980 676788 LDA YA
Dalwood Farmhouse
Hindin Road, Dinton, Salisbury, Wiltshire SP3 5EY
LDA
Tel: 01722 717922 Bemerton Lodge (OSJCT)Advert outside back cover
Christie Miller Road, Salisbury, Wiltshire SP2 7EN
OP D
Tel: 01722 324085 Dennett’s Support
20 Woodstock Road, Salisbury, Wiltshire SP1 3TJ
LDA MH SI YA AD
Tel: 0782 447 9190
Bradbury House
The Portway, Salisbury, Wiltshire SP4 6BT
Tel: 01722 349144 Douglas Arter Centre
Odstock Road, Salisbury, Wiltshire SP5 4JL
OP PD LDA SI YA
Tel: 01722 320318 PD LDA
OP
Service
57
South Wiltshire care homes continued
12 Bourne Avenue, Salisbury, Wiltshire SP1 1LP
Tel: 01722 321055 Shapland Close
Wilton Road, Salisbury, Wiltshire SP2 7EJ
Tel: 01722 419777 Fairfax House WCA
85 Castle Road, Salisbury, Wiltshire SP1 3RW
OP D PD MH SI
Tel: 01722 332846 St Patrick’s House
1a Porton Road, Amesbury, Salisbury,
Wiltshire SP4 7LL
Tel: 01980 626434 Fives Court (OSJCT)
Angel Lane, Mere, Warminster, Wiltshire BA12 6DH
OP D
Tel: 01747 860707 Herbert House
39 Christie Miller Road, Salisbury, Wiltshire SP2 7EN
MH
Tel: 01722 324432 Hollygrove
49 Roman Road, Salisbury, Wiltshire SP2 9BJ
OP LDA YA
Tel: 01722 415578 Holmwood Care Home WCA
30 Fowlers Road, Salisbury, Wiltshire SP1 2QU
Hulse Road, 15
Salisbury, Wiltshire SP1 3LU
Tel: 01722 326490
LDA
PD LDA
LDA
Stratford Court (OSJCT) Advert outside back cover
Stratford Road, Salisbury, Wiltshire SP1 3JH
OP D MH
Tel: 01722 328855 Stratford Lodge
4 Park Lane, Castle Road, Salisbury,
Wiltshire SP1 3NP
Tel: 01722 421504 LDA
Tower House Residential Home
43 Manor Road, Salisbury,
Wiltshire SP1 1JT
OP D PD LDA MH SI AD
Tel: 01722 412422 Tower View Residential Home
34 Manor Road, Salisbury, Wiltshire SP1 1JS
D PD LDA MH SI YA AD
Tel: 01722 321055 Inwood House WCA
10 Bellamy Lane, Salisbury, Wiltshire SP1 2SP
OP D PD MH SI
Tel: 01722 331980 Willow House WCA
101 Countess Road, Amesbury, Salisbury,
Wiltshire SP4 7AT
Tel: 01980 622220 Luma Care Ltd
42 Rollestone Street, Salisbury, Wiltshire SP1 1ED
LDA YA
Tel: 01722 341031 Willowcroft (OSJCT) Advert outside back cover
Odstock Road, Salisbury, Wiltshire SP2 8BG
OP D LDA MH
Tel: 01722 323477
Milford Manor Care Home WCA
Milford Manor Gardens, Salisbury,
Wiltshire SP1 2RN
Wilton Road, 44
Salisbury, Wiltshire SP2 7EG
Tel: 01722 410724 MH
Pennings View
Porton Road, Amesbury, Salisbury, Wiltshire SP4 7LL
LDA
Tel: 01980 624370 Woodfalls Care Home
Vale Road, Woodfalls, Salisbury,
Wiltshire SP5 2LT
Tel: 01725 511226 Sarum House
The Portway, Old Sarum, Salisbury,
Wiltshire SP4 6BT
Tel: 01722 335283 Wylye House
27 Wyndham Road, Salisbury,
Wiltshire SP1 3AB
Tel: 01722 338987
LDA
LDA YA
D
LDA
OP
Service
58
Supporting lives, supporting choice
Nursing, residential and community care services.
High-quality care at an affordable price.
Our customers and their individual needs are at the heart of everything we do. We are passionate about
providing the best quality of individual care possible and promoting independence, comfort, security,
companionship, fun and laughter. We are locally accountable, family focused, professionally qualified, very
experienced, award winning, hands on, approachable, visible and always contactable.
We offer specialist nursing, dementia and frail older person residential care in five boutique homes full of
character and individuality. We also offer tailored day-to-day support to adults (18+) living in the community.
To see real homely quality care, visit us first.
Little Manor, Kimberly House, Milford Manor, Holmwood and Castle View.
www.wessexcare.com
Wessex Care Ltd,
11 Tollgate Road,
Salisbury,
Wiltshire, SP1 2JA
Contact us on:
01722 336933
e: [email protected]
Personal dignity and freedom
of choice are paramount in
our daily care
At Ashley Grange our quality nursing and residential care includes:
❚ 24-hour trained nursing & experienced care staff
❚ Person-centered care, individuals’ needs
assessed, encourage family participation
❚ Residents with physical disabilities, physical
frailty, dementia / mental health issues
❚ Short-term and long-term respite care also
available
❚ Nurse call system throughout
❚ Nourishing, varied and tasty menus
Comfortable, user-friendly en-suite rooms
Hairdressing & chiropody by appointment
Activities, hobbies, entertainment & outings
Residents’ care supported by Private, Health
Service, Mental Health Professionals, GP’s,
Specialists and Consultants
❚ Open at any time for visitors
❚ Many heartfelt testimonials
❚
❚
❚
❚
❚
For more information please contact the Matron
/ Manager, Directors or Managing Director
Matron Manager: 01725 512811
Residents: 01725 512731
Directors: Mr and Mrs Ashley
Managing Director: Mrs De La Haye
Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP
w w w. a s h l eyg ra n ge . co . u k
South Wiltshire care homes with nursing
Amesbury Abbey Care Home
Church Street, Amesbury, Salisbury,
Wiltshire SP4 7EX
Tel: 01980 622957 OP PD
Laverstock Care Centre
London Road, Salisbury,
Wiltshire SP1 3HP
OP D
Ashley Grange Nursing Home RNHA
Lode Hill, Downton, Salisbury,
Advert page 60
Wiltshire SP5 3PP OP D PD LDA MH SI YA
Tel: 01725 512811 Little Manor Nursing Home WCA
Manor Farm Road, Salisbury,
Wiltshire SP1 2RS
Braemar Lodge RNHA
18–20 Stratford Road, Salisbury,
Wiltshire SP1 3JH
Tel: 01722 439700 Maristow Nursing Home RNHA
16 Bourne Avenue, Salisbury,
Wiltshire SP1 1LT
Tel: 01722 322970 Camelot Care Homes Ltd
1 Countess Road, Amesbury, Salisbury,
Wiltshire SP4 7DW Tel: 01980 625498 OP
OP PD
Castle View Nursing Home WCA
8 Old Castle Road, Salisbury, Wiltshire SP1 3SF
OP D PD YA
Milford House
Milford Mill Road, Milford, Salisbury,
Wiltshire SP1 1NJ
Tel: 01722 622082 Advert page 62 OP PD YA
Cedars Nursing Home, The
Northlands, Landford, Salisbury, Wiltshire SP5 2EJ
OP D PD
Clouds House
East Knoyle, Salisbury, Wiltshire SP3 6BE
Tel: 01747 830733 AD
Glenside Hospital
for Neuro Rehabilitation, The
Glenside Manor Healthcare Services Limited,
South Newton, Salisbury, Wiltshire SP2 0QD
OP D PD MH SI YA
Tel: 01722 742066
Harnham Croft Nursing Home
76 Harnham Road, Salisbury,
Wiltshire SP2 8JN
Tel: 01722 327623 Advert page 46 Hays House Nursing Home RNHA
Sedgehill, Shaftesbury, Dorset SP7 9JR
Tel: 01747 830282 OP PD SI
OP
Kimberly House Nursing Home WCA
1 Fowlers Hill, Salisbury, Wiltshire SP1 2JF
Flower baskets, Wiltshire
OP
Service
61
Laverstock Care Centre provides first class residential,
nursing and dementia care, superbly situated in the
historic cathedral city of Salisbury.
The home has been purposely designed incorporating
specialist features to assist the care of elderly people with
dementia, offering them a stimulating and individualised
approach to care. Laverstock Care Centre is ideally
located close to the centre of Salisbury.
LAVERSTOCK CARE CENTRE • SP1 3HP
Residential, Nursing & Specialist Dementia Care
• Modern Nursing Care
Facilities & Services
• Specialist Dementia Care
Design & Layout
• Personalised Care Plans
Freephone 0808 166 9045
RH
www.caringhomes.org
Romney House
Quality Care
◆
S ituatedinaquietresidentialareaourhomehas
20rooms,with24hourcare.Ourlargeloungeand
conservatorylookoutoverthehalfacregarden.
Lifttofirstfloor Homecooking
Regularvisitsbychiropodist,optician&Vicar
◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings
◆
◆
◆
Please call Nicky on 01225 753952
for further information
Looking
for care or support?
11WestwoodRoad Trowbridge WiltshireBA149BR
◆
• En Suite Bedrooms
• Highly Trained 24hr
Nursing Staff
• Rich Engaging Activities
• Central Location
Web: www.romney-house.co.uk
For independent, impartial advice
on your care options, call this
Directory’s advice line on
freephone 0800 38 92 077
Advice for older people
Choosing the right care home for Mum was made easier.
• Nursing Care
• Residential Care
• Dementia Care
• Respite Care
From the moment my mother and I first visited her Barchester
care home, we knew we had found somewhere pretty special.
Elegant surroundings, delicious food and beautiful gardens
were made even more appealing by the presence of
like-minded residents with whom she can socialise and
enjoy activities. For my part, knowing that she’s safe in the
care of such a dedicated and compassionate team gives me
great peace of mind. And for that I’m extremely grateful.
T hank you, Barchester!
Why not call us or drop in for a chat over a cup of tea?
www.barchester.com
Henford House Care Home | Tel: 01985 881 730
62
White Lodge Care Home | Tel: 01666 718 761
Lower Marsh Road, Warminster, Wiltshire, BA12 9PB
Braydon, Swindon, Wiltshire, SN5 0AD
Milford House Care Home | Tel: 01722 622 082
Wingfield Care Home | Tel: 01225 560 035
Milford Mill Road, Salisbury, Wiltshire, SP1 1NJ
70A Wingfield Road, Trowbridge, Wiltshire, BA14 9EN
West Wiltshire
A350
Whitley
■ MONKTON FARKEIGH
Broughton
Gifford
Lower
Wraxall
Winsley
■ BRADFORD
-ON-AVON
■ TROWBRIDGE Bulkington
Westwood
■ WINGFIELD
North
p51
A36
■
MELKSHAM
Bradford
Leigh
Southwick
North
Bradley
West
Ashton
Steeple
Aston
COULSTON
■ HAWKERIDGE
East
p47
Dilton
Marsh
■
Edington
Bratton
■ WESTBURY
Upton Scudmore
West
p63
Chapmanslade
Corsley
Heath
South
p57
■ WARMINSTER
Boreham Bishopstrow
Horningsham
■ CROCKERTON
Longbridge
Deverill
Chitterne
Heytesbury
Sutton Veny Knook
Tytherington
■
CODFORD
ST PETER
Sherrington
Corton
Brixton Deverill
Monkton Deverill
■ KINGSTON DEVERILL
Stockton
A303
West Wiltshire care homes
ABLE (Action for a Better Life)
57 King Street, Melksham, Wiltshire SN12 6HE
Tel: 01225 707669 Alexander Heights Care Home
Avonpark, Winsley Hill, Limpley Stoke,
Bath, Avon BA2 7FF
Tel: 01225 721301 MH
OP
Brampton Court, 10
Melksham, Wiltshire SN12 6TH
Tel: 01225 707233 OP D PD LDA MH SI
Brookside (OSJCT)
Ruskin Avenue, Melksham, Wiltshire SN12 7NG
OP D MH
Tel: 01225 706695 Alpine Villa Residential Care Home
70 Lowbourne, Melksham, Wiltshire SN12 7ED
OP D MH
Tel: 01225 706073 Chantry Gardens
69 Chantry Gardens, Southwick, Trowbridge,
Wiltshire BA14 9QT
PD LDA SI YA
Tel: 01225 766381 Bath Road, 4
Bradford-on-Avon, Wiltshire BA15 1SP
Tel: 01225 864280 PD LDA MH
Conifers
48 Avenue Road, Trowbridge, Wiltshire BA14 0AQ
LDA
Tel: 01225 776855 Berryfield Road, 17
Bradford-on-Avon, Wiltshire BA15 1SU
Tel: 01225 864397 Durlston Lodge
115c Hilperton Road, Trowbridge, Wiltshire BA14 7JJ
PD LDA MH SI YA
Tel: 01934 429448
Berryfield Road, 19
Bradford-on-Avon, Wiltshire BA15 1SU
Tel: 01225 868058 Greengates
9 Redland Lane, Westbury, Wiltshire BA13 3QA
OP D
Tel: 01373 822727 Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
OP
Service
63
specialist care homes for the elderly
www.equalitycare.co.uk
Email:[email protected]
Weareafamilyrunbusinessestablishedsince1985.Allthedirectorsareactivelyinvolvedinthe
dailyrunningoftheCareHomes.
a period home with fine gardens catering for up to 24 older people. larger
than average, en-suite rooms, some with private patios. pets welcome.
LongbridgeDeverillHouse,ChurchStreet,Longbridge
Deverill,Warminster,WiltshireBA127DJ
Tel:01985214040
a specialist designed luxury care home for people with dementia and related
illnesses. it is a secure unit for 20 residents from the age of 55. pets welcome.
StavertonHouse,51aStaverton,Trowbridge,
WiltshireBA146NX
Tel:01225782019
Providingcarefor21olderpeopleincludingsomewithmildconfusionor
mentalhealthneeds.Single,ground-floor,en-suiterooms.Petswelcome.
TheOldVicarage,Staverton,Trowbridge,
WiltshireBA146NX
Tel:01225782019
AluxuryCareHomewithNursingandaspecialistsecureDementiaunit
withthelatestdesignfeatures.Stunningviews,leisuresuitewithpool,
terracerestaurant,bar,cinemascreen,hairdressingsalon,Doctor’ssurgery.
LongbridgeDeverillNursingHome,ChurchStreet,
LongbridgeDeverill,Warminster,Wiltshire,BA127DJ
Tel.01985211511
Foravisitorabrochurepleaselookonwww.equality-care.co.ukorcontact:
GrettaMackenzie,The old Vicarage and staverton house on01225782019
LauraSmith,longbridge deverill Nursing home on01985211511
TheManager,longbridge deverill house on01985214040
West Wiltshire care homes continued
Hawthorne Grove, 39
Trowbridge, Wiltshire BA14 0JF
Tel: 01225 767441 PD LDA SI
High Street, 10
Semington, Trowbridge, Wiltshire BA14 6JR
Tel: 01380 870061 LDA
Hillcrest House Care Home
Avonpark, Winsley Hill,
Limpley Stoke, Bath, Avon BA2 7FF
Tel: 01225 723939
D
ILP Residential
32 Shire Way, Westbury, Wiltshire BA13 3GF
Tel: 01373 864945 LDA
Lavender House & Primrose Lodge
62 The Down, Trowbridge, Wiltshire BA14 7NQ
LDA YA
Tel: 01225 753485
Lilac Grove, 6
Trowbridge, Wiltshire BA14 0HB
Tel: 01225 766200 PD LDA SI
Longbridge Deverill House RNHA WCA
Church Street, Longbridge Deverill,
Warminster, Wiltshire BA12 7DJ
OP D PD LDA
Tel: 01985 214040 Advert page 64 Mallard Close, 3
Melksham, Wiltshire SN12 6TQ
Mead, The 7–8
Portway Lane, Warminster, Wiltshire BA12 8RB
Tel: 01985 215800 Newtown, 65a
Trowbridge, Wiltshire BA14 9AA
Tel: 01225 777728 Old Rectory, The
27 Stallard Street, Trowbridge,
Wiltshire BA14 9AA
Tel: 01225 777728 Park Street, 82
Trowbridge, Wiltshire BA14 0AT
Tel: 01225 777728
LDA YA
Peel House
398, The Spa, Melksham, Wiltshire SN12 6QL
PD LDA YA
01225 702037
Phoenix House
318 Station Road, Holt, Trowbridge,
Wiltshire BA14 6RD
Tel: 01225 783127 OP PD LDA YA
Romney House WCA
11 Westwood Road, Trowbridge,
Wiltshire BA14 9BR
Tel: 01225 753952 Advert page 62 OP D PD SI
Sandmar
18 Wingfield Road, Trowbridge,
Wiltshire BA14 9EB
Tel: 01225 775060 OP MH YA
Shaftesbury Court
Manor Close, Trowbridge, Wiltshire BA14 9HN
PD LDA
Tel: 01225 760228 Springhead, 1
Sutton Veny, Warminster, Wiltshire BA12 7AG
PD LDA
Tel: 01985 840990 St George’s Road, 67a
Semington, Wiltshire BA14 6JQ
MH
St Margaret’s Gardens, 5
Melksham, Wiltshire SN12 7BT
Tel: 01225 709691 LDA YA
Starbrook
35a Dursley Road, Heywood, Wiltshire BA13 4LG
LDA
Tel: 01934 429448
LDA YA
Old Vicarage, The RNHA WCA
51 Staverton, Trowbridge, Wiltshire BA14 6NX
OP D MH
Tel: 01225 782019 Advert page 64 Staverton House RNHA WCA
51a Staverton, Trowbridge, Wiltshire BA14 6NX
D MH
Tel: 01225 782019 Advert page 64 Street, 77 The
Kilmington, Warminster, Wiltshire BA12 6RW
Tel: 01985 844800 LDA
OP
Service
65
West Wiltshire care homes continued
Sycamore Grove, 56
Trowbridge, Wiltshire BA14 0JD
Tel: 01225 763056 D PD LDA SI
Willows, The WCA
72 Boreham Road, Warminster,
Wiltshire BA12 9JN
Tel: 01985 215757 LDA
Watersmead (OSJCT) Advert outside back cover
White Horse Way, Westbury,
Wiltshire BA13 3AH
OP D PD
Tel: 01373 826503 Wingfield Road, 22
Trowbridge, Wiltshire BA14 9ED
Tel: 01225 762043 Westbury Lodge
130 Station Road, Westbury, Wiltshire BA13 4HT
D LDA MH SI YA
Tel: 01373 859999 Woodmead (OSJCT)
Portway, Warminster, Wiltshire BA12 8QR
OP D
Tel: 01985 213477 Willow View
63b Boreham Road, Warminster,
Wiltshire BA12 9JX
Tel: 01985 219377
Wren House Residence
for the Retired & Elderly
32 Vicarage Street, Warminster, Wiltshire BA12 8JF
OP
Tel: 01985 212578 PD LDA YA
PD LDA MH SI YA
West Wiltshire care homes with nursing
Firlawn Nursing Home RNHA
The Street, Holt, Trowbridge,
Wiltshire BA14 6QH
Tel: 01225 783333 Advert page 3 Fountain Place Nursing Home
Avonpark, Winsley Road, Limpley Stoke,
Bath, Avon BA2 7FF
Tel: 01225 723919 Henford House Nursing Home
Lower Marsh Road, Warminster,
Wiltshire BA12 9PB
Tel: 01985 881730 Advert page 62 Mavern House Nursing Home RNHA
Corsham Road, Shaw, Melksham,
Wiltshire SN12 8EH
Tel: 01225 708168 Advert page 66 Old Parsonage, The
The Street, Broughton Gifford, Melksham,
Wiltshire SN12 8PR
Tel: 01225 782167 OP D PD
OP
OP PD
OP
OP D MH
Ravenscroft
Hilperton Road, Trowbridge, Wiltshire BA14 7JQ
OP PD YA
Tel: 01225 752087 Sampford Care Home
27 Shurnhold, Bath Road, Melksham,
Wiltshire SN12 8DD
Tel: 01225 709271 OP PD MH
Sutton Veny House Nursing Home
Sutton Veny, Warminster, Wiltshire BA12 7BJ
Tel: 01985 840224 OP
Trowbridge Oaks
Residential and Nursing Home
West Ashton Road, Trowbridge,
Advert page 46
Wiltshire BA14 6DW OP D PD LDA MH SI YA
Tel: 01225 774492 Westbury Court
Station Road, Westbury, Wiltshire BA13 3JH
Westbury Residential
and Nursing Home, The
86 Warminster Road, Westbury,
Wiltshire BA13 3PR
OP D
OP PD
Wingfield Care Home, The WCA
70a Wingfield Road, Trowbridge, Wiltshire BA14 9EN
OP D
Tel: 01225 560035 Advert page 62 Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
OP
Service
67
Index
Advertisers are in bold
A
A & T (Salisbury) Ltd
ABD Care
15
Inside back cover
Abi Group
14
Abicare Services Ltd
(Bradford-on-Avon)
15
Abicare Services Ltd (Salisbury) 15
ABLE (Action for a Better Life)
63
Addington Close, 12
47
Agincare UK Ltd
15
Alabaré
Christian Care and Support
15
Albany House
57
Aldbourne Nursing Home
49
Alderbury
57
Alexander Heights Care Home
63
Allied Healthcare Group 15
Alpine Villa Residential Care Home 63
Beamont Way, 32
57
Chantry House
17
Beckford Lodge
17
Cheriton Nursing Home, The
55
Beeches Homecare (Corsham)
17
CheritonLink
19
Beeches Homecare (Malmesbury)17
Claremont Residential Home
51
Bemerton Lodge (OSJCT)
57
Cleveland Lodge
57
Berryfield Road, 17
63
Clouds House
61
Berryfield Road, 19
63
Cocklebury Farmhouse
51
Blue Sky Enabling (West Region) 17
Complete Care Services
Wiltshire Ltd
19
Conifers
63
Coombe End Court (OSJCT)
47
Cote House
55
Bluebird Care (Wiltshire North) 17
Boundary Road, 18
51
Bradbury House
57
Bradbury Manor
47
Braemar Lodge
61
Bramley House
57
Brampton Court, 10
63
Brendoncare Froxfield
49
Brockleaze, 27
51
Brookside (OSJCT)
63
Buckland Court (OSJCT)
57
Bupa Care Homes
46
Butterfly Home Help
17
55
Alzheimer’s Society
15
Alzheimer’s Support
15
Amesbury Abbey Care Home
61
AMS Care
52
Bybrook House Nursing Home
Anzac House (OSJCT)
47
Arundel Close, 1
51
Ashgrove House Nursing Home
55
C
Ashley Grange Nursing Home
47
61
Camelot Care Homes Ltd
61
Aster Living
15
Candlelight Homecare 17
Athelstan House (OSJCT)
55
Care Bureau, The
17
Audley Care White Horse
15
Care Choices Autonomy Care Ltd
15
17
Avery Healthcare
41
Care On Call (UK) Ltd
17
Avondale
57
Avonmead Care Home
49
Avonpark Retirement Centre
15
45, 56, 62
Careline Community Care Limited17
Carewatch North West Wiltshire 17
Caring Hands (Wiltshire)
Caring Homes
Crescent, The 10
D
55
50, 56, 62
3
47
Dalwood Farmhouse
57
Dauntsey House
47
Dennett’s Support
57
Derriads
51
Devizes
19
Douglas Arter Centre
57
Dramsdon
47
Callisto
Avon Court
Nursing and Residential Home55
Country Care Homes Durlston Lodge
E
19, 58
63
Elcot Close, 5
47
Elite Care 19
Enterprise Care
19
Equality Care Limited
64
F
Fairfax House
58
Fairways Retirement Villiage, The 51
Ferfoot Care Home
51
Firlawn Nursing Home
67
Firs Care Home, The
55
First City Nursing
19
Fives Court (OSJCT)
58
17
Forestview
47
Awdry Bailey and Douglas Solicitors
Inside back cover
Carons Care Line
17
Cashel Cottage
47
B
Castle Care Wessex Ltd
15
Castle View Nursing Home
61
Bailey Care
15
Cathedral Gate
Domiciliary Care Services
Ballards Ash
51
Cedars Nursing Home, The
61
Forget Me Not Care Agency
19
Barchester
62
Cedars, The (OSJCT)
51
Fountain Place Nursing Home
67
Bartlett House (OSJCT)
47
Celtic Care Services Ltd
17
Four Seasons Health Care
48
Bassett House Care Home
55
Cepen Lodge
51
Freedom Social Care Ltd
19
Bath Road, 4
63
Chantry Gardens
63
Freeman Retirement Living
32
68
Index continued
G
Gables, The
51
Glanmor
51
Glenside Hospital for Neuro
Rehabilitation, The
61
Goatacre Manor Care Centre
55
Goldenley Care Home
53
Greathouse
55
Greengates
63
Greensleeves Homes Trust
56
Greenway Park, 13
53
H
Kimberly House Nursing Home
61
Kingsmead Care Home
48
Kingsley Road, 29–33
53
Kingston House
Kington St Michael
Residential Care Home
Oaklands, 74
53
53
Old Dairy, The
49
Old Parsonage, The
67
53
Old Rectory, The
65
Old Vicarage, The (Chippenham) 53
L
Old Vicarage, The (Trowbridge) 65
Ladymead Care Home
48
Orchards Residential Home, The 53
Laurieston House
53
Orders Of St John Care Trust, The
Outside back cover
Lavender House & Primrose Lodge 65
OSJCT Florence Court
21
Othen Care Ltd
21
19
Oxley Care Ltd
21
Lilac Grove, 6
65
Lilacs, The
53
Little Manor Nursing Home
61
P
Longbridge Deverill House
65
Longbridge Deverill
Nursing Home
64
Luma Care Ltd
58
Laverstock Care Centre
61
Leonora Home
53
Lifeline Homecare Harnham Croft Nursing Home
61
Haven, The
47
Hawthorne Grove, 39
65
Hays House Nursing Home
61
Heads Meadow
47
Henford House Nursing Home
67
Herbert House
58
High Street, 10
65
Highfield Residential Home 48
M
Hill House Residential Home
53
Magnaset Ltd
21
Hillcrest House Care Home
65
Mallard Close, 3
65
Holly Lodge
49
Malmesbury Road, 79
53
Hollygrove
58
Maltings, The
53
Holmwood Care Home
58
Marden Court (OSJCT)
53
Maristow Nursing Home
61
Home Instead Senior Care
Bath and West Wiltshire
19
Market Lavington Nursing &
Residential Centre 50
Hulse Road, 15
58
Marlborough Lodge
48
Hungerford House (OSJCT)
53
Mavern House Nursing Home
67
Hunters Moon
53
Mayfield Residential Home
48
Mead, The 7–8
65
Meadow Lodge
53
Merlin Court 50
Merlin’s Barrow
49
I
ILP Residential
65
Independent Living Solutions Ltd 19
Innovations Wiltshire Ltd 19
Insitu Care Limited Amesbury
19
Insitu Care Ltd
19
Inwood House
58
K
Keepence Homes
48
Keiron Starns Care Agency
19
Key Staff
17
O
MHA
32, 33
PA Care Agency 21
Park Street, 82
65
Pavenhill, 89
53
Peel House
65
Pennings View
58
Phoenix House
65
Prime Care Agency Ltd
21
Princess Homecare 21
Priory Care Home, The
53
Q
Quarrydene
R
Ravenscroft
67
Renwick
49
Ridgeway House (OSJCT)
53
Rojene Live-in Care Ltd 21
Roman Court, 1 49
Romney House
65
Roseland Avenue, 9
49
Rowde
49
49
Milford House
61
Milford Manor Care Home
58
Rushall Road, 6
Miranda House Nursing Home
55
Mossmead, 15
53
My Little Angels
21
S
N
53
Safe Care
21
Saga Homecare Lechlade
21
Samarie
49
Newtown, 65a
65
Sampford Care Home
67
Nurse Plus and Carer Plus 21
Sandmar
65
69
Index continued
Sarsen Court
21
Sutton Veny House Nursing Home 67
Westbury Lodge
67
Sarsen House
49
Sycamore Grove, 56
Sarum House
58
Westbury Residential
and Nursing Home, The
67
Saxon Care Solutions Ltd 21
Whistley Dene
49
Self Unlimited – Devizes
49
White Lodge, The
55
Self Unlimited – Horsebrook, 45
53
White Horse Care Trust
48
Seymour House (OSJCT)
55
Wilcot Road, 92
49
Shaftesbury Court
65
William Street, 2
55
Shalom
49
Trowbridge Oaks
Residential and Nursing Home67
Willow House DCA 23
Shapland Close
58
True Care 23
Willow House
58
Sheldon Lodge
55
Tullyboy
49
Willow View
67
Somerset Care at Home 21
Turning Point – Wiltshire
23
Willowcroft (OSJCT)
58
Southfield (OSJCT)
49
Tydeman’s Homecare
23
Willows, The
67
Spire Homecare Ltd 21
Wilton Road, 44
58
Spittleborough Farm
23
Wiltshire Care at Home Service
23
Springhead, 1
65
St George’s Road, 67a
65
St Margaret’s Gardens, 5
65
St Patrick’s House
58
Stainsbridge House
55
Starbrook
65
Staverton House
65
Stratford Court (OSJCT)
58
Stratford Lodge
T
67
Tower House Residential Home
58
Tower View Residential Home
58
Tranquility Care Ltd
55
U
United Response DCA
V
VIP Homecare
W
23
23
Wiltshire
Centre for Independent Living 23
Wiltshire Domiciliary Agency 23
Wiltshire Farm Foods
28
Wiltshire Supported Living
Service
23
Wiltshire Supported Living
Service (South)
23
Wingfield Care Home, The
67
Wingfield Road, 22
67
Woodfalls Care Home
58
Woodmead (OSJCT)
67
Warrington Lodge
55
58
Watersmead (OSJCT)
67
Stratton Road, 20
49
Wessex Care
59
Stratton Road, 27
49
Wessex Care Community Services 23
Street, 77 The
65
West Farm House
49
Studley Bethesda Home
55
West Park Road, 63
55
Wren House Residence
for the Retired & Elderly
67
Surecare Services (Wessex) 23
Westbury Court
67
Wylye House
58
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept
responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited
does not endorse or support any particular institution included in the Directory. © 2013 Care Choices Limited. Care Choices Limited reserves all rights
in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-909048-58-4 Printed in England.
Ref. No: 4001/Wiltshire5/0513. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is
prohibited. This publication is available free of charge from Wiltshire Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Associate Publisher: Matthew Tingey.
Editor: Alistair Robertson. Group Sales Manager: David Werthmann.
Regional Team Manager: Russell Marsh. Business Development Manager: Paul Leahy.
Senior Sales Executives: Elaine Bartlett, Debbie Feetham, Emeka Johnson, Kim Keefe. Sales Executive: Simon Wheeler.
Production Manager: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Production Designer: Nick Cade. Creative Artworker: Holly Cornell. Junior Creative Artworker: Thomas Holder.
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High quality care
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Independence & dignity
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Homely environment
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Stimulating lifestyle
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Activities programme and social events
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Respite and day care available
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Qualified and experienced care teams
The Orders of St John Care Trust Operations Centre,
1 Des Roches Square, Witney, OX28 4BE
Tel: 01993 323232; email: [email protected]
Prospective Resident Enquiry Line: 0800 988 8133

Wiltshire - Care Choices

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