Coastal Horizons Center, Inc.

Transcription

2011
2012
Annual Report
Promoting Choices for Healthier Lives and Safer Communities
Our Mission...
Coastal Horizons Center, Inc. promotes choices for healthier lives
and safer communities by providing a continuum of professional
services for prevention, crisis intervention, sexual assault victims,
criminal justice alternatives, and treatment of substance use and
mental health disorders.
Inside This Report
Board Chair’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
President’s Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Financial Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Program Operations & Service Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
External Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Human Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Criminal Justice Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Regions I & II Regional Coordinating Entities (RCEs). . . . . . . . . . . . . . . . . 9
NC TASC Training Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Substance Abuse & Mental Health Services. . . . . . . . . . . . . . . . . . . . . . 11
Outpatient Treatment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13
Health & Integrated Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Prevention & Outdoor Adventure . . . . . . . . . . . . . . . . . . . . . . . . . . . 15-16
Medical Services & Corporate Compliance . . . . . . . . . . . . . . . . . . . . . . 17
Hotline Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Rape Crisis Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-21
Open House Emergency Youth Shelter . . . . . . . . . . . . . . . . . . . . . . . 22-23
Contributors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25
A. Farah Boyce, Editor-In-Chief
2
Board Chair’s Message
2011-2012
Board of Trustees
Howard Loving
Chair
Beth Quinn
Vice Chair
Clyde Stunson
Secretary
William L. Ginna, Jr.
Treasurer
Margaret Weller-Stargell
President & CEO
Virginia Adams, PhD
Mary Brown
Tom Brown
Benjamin David
Jon David
L.S. “Bo” Dean, Jr.
Margee Herring
Hal Kitchin
Steve Krasnipol
Richard McGraw
Craig Michael
Haskell Rhett
Jeff Simmons
Gaines Townsend
Jonathan Weiss
I have previously said in my
And, we learned that we can multitask! We
Board Chairman’s message that we never experience
conducted a successful annual fundraiser and
a typical year at Coastal Horizons Center. There
engaged new members in the community. Margee
never is a “steaming as before” atmosphere or
Herring produced an outstanding brochure for us
mentality. This past year is no exception. We clearly
which we can use in multiple ways. We sought and
understood direction from the Department of
received numerous grants from new sources with
Health and Human Services to consider stronger
whom we can collaborate. Most important of all, in
collaboration and possible organization acquisition
the midst of providing a really considerable amount
or merger. Knowing this, we devoted a significant
of data in the due diligence review we continued
effort towards a possible merger with PORT Human
to provide superior client services. I speak for the
Services in Greenville, NC.
entire Board of Trustees when I say we continue
Both the Staff and Board of Trustees spent a great
deal of time on an exhaustive due diligence process
and an ensuing potential merger review. Any
to be amazed at the resilience and sustained
professionalism of the Coastal Staff and dedicated
leadership provided by Margaret Stargell.
merger process requires dedicated fact finding and
It is an honor to serve as Chairman of the Board of
examination. That was reinforced for us in short
Trustees.
order. We participated in the merger process with an
open mind and high expectations. In the end both
organizations mutually agreed that it was not in our
best interests to proceed with the merger at this
time. However, we found out there were positive
aspects in the exercise. We learned more about our
self and came away reassured of our core strength
capabilities. We came away with ideas where we
can enhance our client services and potentially grow
our geographical footprint. That is our challenge for
next year and the coming years. We will succeed.
Howard Loving
2011-2012 Board Chair
3
President’s Message
Coastal Horizons Center
exceedingly important for us to do an internal
was not the time to merge the two agencies, yet we
celebrates 42 years in operation. I truly cannot
organizational assessment and evaluation of
remain fully committed to working collaboratively
imagine there being any other period in the history
who we are and where we need to be, now
and cooperatively in the future.
of this organization that we should highlight
and in the future.
or magnify the importance of this longevity
Defining our core competencies which is central
Setting the strategic framework which allows
to the way we work and function is essential to a
Coastal Horizons Center to remain fundamentally
sustainable strategy for success. The strength of our
and uniquely the outstanding agency that it is,
organization comes from its people and their vision,
comes with significant challenges. Managing risks
drive, qualifications, loyalty, and commitment. These
and opportunities with a balanced and tactical
qualities are necessary to achieving our agency’s
approach is essential to our continued success and
goals and strategic direction. I am enormously proud
was paramount in all of our strategic efforts this
to work with such a fine organization and feel very
As our nation has entered into an era of fiscal
past fiscal year. Ensuring clients had access to a
fortunate to work with an amazingly dedicated
constraint and austerity that is unlikely to change
continuum of quality care while containing our costs
board of trustees and staff.
in the foreseeable future, and as the mental
was a challenging yet overriding priority. Undergoing
health transformation in North Carolina continues
a rigorous merger due diligence process with PORT
to proceed with a steadfast trajectory, including
Human Services was an invaluable experience for
the Medicaid Waiver Expansion, it has become
both our organizations. Ultimately, we decided this
milestone as much as we should now. The ability
to persevere, stay true to our mission, and remain
firmly committed to addressing the ongoing needs
of our clients amidst a continued stressed economy
is worthy of an extraordinary acknowledgement of
achievement.
President and CEO
4
Financial Audit Report
Year End June 2011
Sources of Revenue – 2011-2012
Foundations
& Donations
5%
Local Management
Entities Funding
66%
Alan Waller
Chief Financial Officer
Program Other
Service Fees 1%
6%
Government
Contracts & Grants
22%
5
Program Operations and Service Area
Substance Abuse & Mental Health Services / Crisis Intervention Services / Eastern
Center for Prevention Resources / TASC Region 1 / NC TASC Training Institute
Substance Abuse & Mental Health Services / Crisis Intervention Services / Eastern
Center for Prevention Resources / TASC Region 2 / NC TASC Training Institute
Eastern Center for Prevention Resources / TASC Region 1 / NC TASC Training
Institute
Eastern Center for Prevention Resources / NC TASC Training Institute
TASC Region 2 / NC TASC Training Institute
NC TASC Training Institute Only
Board of Trustees
President & CEO
Administration
Substance Abuse &
Mental Health Services
Prevention
Eastern Center for Prevention Resources (CPR)
Outdoor Adventure
Best Practice Community & School Based Programs
Drug Free Communities – Public Policy, Advocacy &
Coalition Initiatives
Outpatient Treatment
Substance Abuse Intensive Outpatient Program (SAIOP)
DWI Assessments & Services
Clinica Latina – Spanish Speaking Services
Child Mental Health Therapy
Adolescent Treatment
Intensive In-Home
DJJ Youth Services
Psychiatric Services
Adult Therapy – Individual, Group, & Family
Horizons Adult Regional Residential Treatment Services
(HARRTS) Program
HUD Horizons Housing
Adult Treatment for Opioid Dependence
Medication Assisted Treatment (Methadone, Suboxone)
Research & Clinical Trials
Health & Integrated Care Services
HIV & Early Intervention
Primary Care Clinic
Crisis Intervention Services
Hotlines (Crisis Line and NC 2-1-1 Database Management)
Open House Emergency Youth Shelter & Residential Services
Rape Crisis Center
Criminal Justice Services
TASC (Treatment Accountability for Safer Communities)
Drug Testing
CIC (Community Intervention Center)
TECS (Treatment for Effective Community Supervision)
TASC Statewide Training
Institute
Training & Curriculum Development
Creative & Technical Development
Credentialing Department
6
External Operations
Coastal Horizons Center continues
to be a leader in the provision of
The North Carolina Legislature continued to have
evidence based practices in criminal justice,
conditions both nationally and locally. As a result,
substance abuse, crisis intervention and mental
the budget included a nonrecurring $20 million
health services within an ever evolving behavioral
reduction to MH/DD/SA state service dollars and
health system. Systemically the changes within the
a reduction of $8 million in substance abuse
mental health and justice systems are dramatic.
block grant funding. These cuts have impacted all
The creation of the Managed Care Organizations
a difficult budget session due to the economic
substance abuse services and providers in the state.
(MCO) to oversee service delivery for mental health
On the regional level, expansion of services
and substance abuse has created massive changes
continued to be the key to success during this fiscal
for both the Local Management Entities (LME)
year. Coastal Horizons’ Criminal Justice Services
selected as MCOs and providers. East Carolina
is implementing one of the first Community
Behavioral Health (ECBH) began operations as
Intervention Centers in New Hanover County and
an MCO in April, 2012. CoastalCare, formerly
Treatment for Effective Supervision (TECS) programs
Southeastern Center, will begin operations as an
in three counties within eastern North Carolina.
MCO in January, 2013.
TASC Region 2 also divested three contracted TASC
The passage and implementation of the Justice
Reinvestment Act has revamped the provision of
probation and parole in the state. The Criminal
Justice Partnership Program ended statewide in
June. It is being replaced by Community Intervention
programs during this fiscal year which include ten
counties. Coastal Horizons Center’s TASC services
now span 53 counties in North Carolina. Only one
of these counties, Pitt, is not directly managed by
Coastal Horizons.
Centers (CIC), Residential Services and Treatment for
On a local level, Coastal Horizons’ Crisis Intervention
Effective Community Supervision (TECS) programs.
Services has also expanded their services by its
The emphasis of these programs is on cognitive
provision of long term care within the Open House
behavioral interventions and limited substance abuse
Shelter for children and further enhancing the
treatment.
clinical services offered by the Rape Crisis Center in
To maintain our leadership position staff have
both New Hanover and Brunswick counties.
attended multiple meetings on a local, state
As we enter the new fiscal year it is my hope that
and national level. These include North Carolina
Coastal Horizons Center will continue to be a leader
Legislative Committee meetings, the National TASC
locally, statewide and nationally to enable us to
Board, the American Association for the Treatment
enhance our mission.
of Opioid Dependence Board, the North Carolina
Division’s External Advisory Team and Waiver
Advisory Committee, the North Carolina Community
Corrections Advisory Board, The North Carolina
Substance Abuse Professional Practice Board, the
Statewide TASC Leadership Team meetings, plus
multiple other boards with state and national scopes.
Karen V. Chapple,
Executive Vice President of Operations
7
Human Resources
The Human Resources function
within the Agency is primarily
Programs offered include nutrition education, yoga,
responsible for recruitment and selection of
techniques and practices, and the Wellness Team
employees, partnering with Management Team
will continue their efforts going forward for the
members on business issues concerning the Agency,
Agency and our staff.
walking events, as well as stress management
maintaining compliance on employment laws and
Supporting the direction and growth of the Agency
requirements for the Agency (FMLA, FLSA, ADA,
falls on those in Agency leadership, as well as on
COBRA, AFLAC, Workers Comp, etc.), managing
those who’s continued years of dedication and
employee development and performance, benefit
service to the Agency set the measure and standards
administration, relationship management with
for our newer employees. Coastal Horizons Center
third party service providers, and as a consultative
benefits from both the ability to attract highly
resource for employee relations management.
qualified candidates, as well as sustain leadership
Through the course of any given year, the emphasis
offered by those tenured staff members. The
on any one human resource focus to another can
employee tenure chart reflects the commitment and
shift, and importance can be provided to the human
dedication our staff members bring to the Agency
resources service area which best supports the
over the years.
Agency at the time of need.
As Coastal Horizons Center continues forward on
During the past fiscal year, the Agency experienced
its mission to promote choices for healthier lives
continued growth in terms of our overall employee
and safer communities, the new, as well as tenured
population. These Coastal Horizons Center
employees who support that mission, remain key to
employees are providing services throughout central,
the success of all we can accomplish.
eastern and southeastern North Carolina. The chart
Employee Tenure Totals
below continues to show the consistent growth of
our overall staff members over the past few years.
Bob Jalbert
With the ever changing healthcare environment
Human Resources Director
in which we provide our services, combined with
the economic challenges we live in today, Coastal
Employee Totals • 2011-2012
Horizons Center, like other employers,
2012-2013
opportunities for our dedicated staff. Along
2011-2012
with maintaining a strong employee benefit
2010-2011
plan, and a generous retirement savings plan,
Coastal Horizons Center is doing more in the
area of employee wellness, and has an
2009-2010
2008-2009
2007-2008
2006-2007
employee driven Wellness Team to advance
2005-2006
our Agency in helping our employees live, eat,
2004-2005
and exercise better for their own well being.
Total
Full-Time
Part-Time
0
20
40
60
80
100
120
140
160
138
6 – 10 years
28
11 – 15 years
21
15 – 25 years
4
25+ years
5
continues to embrace the ongoing challenge
of providing rewarding professional
0 – 5 years
180
200
220
8
Correctional
Alternative Programs
Region 1
Active Cases at Month End – 2011-2012
3,500
3,000
2,500
The Criminal Justice Services (CJS)
component of Coastal Horizons
North Carolina TASC Training Institute
The NC TASC Training Institute provides evidence
Center provides a continuum of services to people
based training to TASC staff statewide via regional
involved in the criminal justice system in fifty-three
and virtual learning environments in order to
counties of North Carolina and training statewide
improve the delivery of services to the offender
2,000
for staff providing similar services. The primary goals
population across North Carolina.
1,500
of CJS are:
1,000
n To assist the individual in accessing the
New Hanover County
Community Intervention Center (CIC)
500
July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June
2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 2012
Region 2
Active Cases at Month End – 2011-2012
treatment and community support services
needed in their local community to ultimately
reduce recidivism
n To provide advocacy within the criminal justice
system
2,500
n To provide state of the art training to staff
2,000
involved in Treatment Accountability for Safer
1,500
Communities (TASC) programs and their partner
1,000
agencies.
500
2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 2012
Region 1
Admissions & Discharges – 2011-2012
600
Admissions
Discharges
500
0
2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 2012
Region 2
Admissions & Discharges – 2011-2012
Admissions
Discharges
n Referral and linkages to treatment services
to get back on track to be successful on probation.
needed;
Drug Diversion
A 12 month voluntary program for first time felony
offenders in need of substance abuse services.
Drug Education School (DES)
DES is a state certified course designed for first
North Carolina.
time offenders who have been charged with
TASC RCE (Regional Coordinating Entities)
The TASC RCEs serve as the management
infrastructure for the effective delivery of substance
services are available throughout the 53 counties
served. The RCE’s received 10,158 referrals in this
past fiscal year. Additionally, of the 6,682 individuals
that completed TASC services this year 55.4% or
2011 2011 2011 2011 2011 2011 2012 2012 2012 2012 2012 2012
in pro-social activities to address the criminogenic
These services are provided in 53 counties in
responsible for ensuring that standardized TASC
0
provide structured evidence based programming to
program provides the opportunity for the offenders
offender population in North Carolina. The RCE is
100
and Job Development classes. The goal is to
n Screening and assessment for those referred;
400
200
Behavioral Intervention, Substance Abuse Treatment
situations and promote a positive lifestyle. The
500
300
attend daily group sessions including: Cognitive
system and treatment services. TASC provides:
abuse and other treatment interventions to the
600
program requires the offender to simultaneously
needs, develop their skill sets for handling risky
the referring agent.
100
positive for drugs or alcohol during supervision. The
TASC is a critical link between the criminal justice
n Monitoring and reporting treatment progress to
200
conditions of probation, are unemployed and testing
offenders and occupy 40-70% of their time involved
community;
300
offenders who have continued problems abiding to
TASC (Treatment Accountability for Safer
Communities)
n Access to wrap around services in the local
400
The CIC is a 90 day highly structured program for
3,700 completed the programs successfully.
misdemeanor possession of Schedule I through VI
and/or drug paraphernalia or Felony Possession of
Cocaine (less than one gram).
9
Regions I and II – Regional
Coordinating Entities (RCEs)
The Treatment Accountability for
Safer Communities (TASC)
Regional Coordinating Entities (RCEs) of Coastal
Horizons Center provide an objective and effective
bridge between two separate institutions: justice
and treatment. The justice system’s legal sanctions
reflect the community’s concern for public safety,
while the treatment community emphasizes
therapeutic relationships as a means for changing
behavior and reducing the personal suffering
associated with substance abuse and mental
illness. Under TASC supervision, community-based
treatment is accessed for drug-involved and/or
mentally ill offenders. The TASC RCE staff provides
clinical substance abuse assessments and mental
health screening and access quality services for
drug-involved and/or mentally ill offenders.
The TASC RCE’s continue to provide administrative
and managerial supervision within Region 1 and
Region II. The RCE’s are responsible for quality
improvement and quality assurance throughout
the Region with several key goals that include:
Standardized clinically sound practice; Standardized
protocols for treatment access and tracking;
Utilization management and review; Quality
and outcomes management; and Information
Management.
Accomplishments in Client Services for
Region I:
n 4,647 clients were referred to Regional TASC
services in fiscal year 2011-2012
n 52%, or 1,864, of clients completed TASC
services successfully.
n The Addiction Severity Index Multimedia Version
(ASI-MV) continues with positive results.
n The RCE purchased and implemented an
automated client appointment reminder system.
Accomplishments in Professional
Development for Region I
Accomplishments in Professional
Development for Region II:
n All of Region I TASC’s staff are registered either
with the NC Substance Abuse Licensure Board
or have already received their LCAS, CCS, CSAC
or CCJP certification.
n Care Management staff from the Region have
completed the TASC on-line Clinical Series
Training.
n The majority of Care Management staff have
attended all trainings within the Region offered
by the TASC Training Institute.
n All Region II TASC staff are either registered with
the NC Substance Abuse Licensure Board or
have already received their LCAS, CCS or CCJP
certification.
n Care Management staff from the Region have
completed the TASC on-line Clinical Series
Training.
n The majority of Case Management staff have
attended all trainings within the Region offered
by the TASC Training Institute.
Accomplishments in Regional Development
for Region I:
Accomplishments in Regional Development
for Region II:
n Quality assurance procedures were implemented
statewide with quality assurance review
performed by the RCE Director and the TASC
Training Institute Director.
n Criminal Justice Services was awarded a
Community Intervention Center (CIC) contract
for New Hanover County from the NC
Department of Public Safety. This is one of eight
programs across the state.
n Quality assurance procedures have been
implemented statewide with quality assurance
review performed by the RCE Director and the
TASC Training Institute Director.
n Region II is now providing direct services in all
twenty one counties in the region.
Regional Statistical Information for Region I:
n 80% of clients referred were supervised at
the Level 1 (highest), Level 2 (high) or Level 3
(moderate) levels of supervision.
n 81.5% of clients referred by Community
Corrections scored in the Level 1 (extreme),
Level 2 (high) or Level 3 (moderate) need level at
the time of intake.
Accomplishments in Client Services for
Region II:
n 3,987 clients were referred to Regional TASC
services in fiscal year 2011-2012.
n 59.9% or 1,836, of clients completed TASC
services successfully.
n The Addiction Severity Index Multimedia Version
(ASI-MV) utilization continues with positive
results.
Regional Statistical Information for Region II:
n 81.7% of clients referred were supervised at
the Level 1 (highest), Level 2 (high) or Level 3
(moderate) levels of supervision.
n 79.8% of clients referred by Community
Corrections scored in the Level 1 (extreme),
Level 2 (high) or Level 3 (moderate) need level at
intake.
Wes Stewart
Andy Miller
TASC RCE Director
TASC RCE Director
Region I
Region II
10
NC TASC Training Institute
Treatment Accountability for Safer
Communities - North Carolina TASC
Training Institute
n The TASC Training Institute provides evidence-
North Carolina TASC Training Institute
Accomplishments During FY 2011-2012
n The NC TASC Clinical Training Series is certified
by the National Association of Alcoholism and
based training to TASC staff statewide, via
Drug Addiction Counselors (NAADAC) as an
regional and virtual learning environments in
on-line training series. TASC staff completed
order to improve the delivery of services to the
1,644 online courses for a total of 4,665 credit
offender population across the state of North
Carolina.
n The Institute provides TASC Clinical Series Online
hours awarded.
n Continuing education in NC TASC Standard
Operating Procedures, Mental Health First Aid,
Training for new staff, NC Drug Education
Understanding Post Traumatic Stress Disorder
School (DES) Instructor training, DWI Services
and Targeting Dispositions for Drug Involved
technical and continuing education training
Offenders by Risk and Need was provided to
via regional and state conferences, and other
322 TASC and Criminal Justice partner agency
Institute sponsored events.
staff awarding 2,632 credit hours.
n The Institute continues to develop distance
n North Carolina Drug Education School Instructor
learning modules including, “TASC Clinical
Pre-Certification Trainings were held, training 92
Series Online”, and “TASC Continuing
participants and awarding 506 credit hours.
Education” online presentations.
n The Institute’s websites provide information,
n “E 508” DWI Certificate of Completion Web
Application Trainings were held, training 195
online training, training event information and
participants and awarding 1072.5 credit hours.
registrations for the NC TASC Network and the
n NC DWI New Provider Orientation Training was
NC DWI treatment provider community.
n The Institute administers the Instructor
Certification programs for the NC DES and
provided to 180 participants and awarding 990
credit hours.
n Phase 1 of the NC TASC Motivational
NC Alcohol and Drug Education Traffic School
Interviewing (MI) Practice Implementation
ADETS programs.
Initiative was completed, with 128 TASC Care
n The Institute provides administrative and
Managers statewide receiving two days of MI
technical support, training and consultation for
training. 53 received another two day advanced
NC Division of Mental Health, Developmental
training and 10 NC TASC staff continued to
Disabilities and Substance Abuse Services DWI
complete Wyoming Protocol Motivational
Programs Office, including DWI New Provider
Interviewing Instructor training.
Orientation, E508 Certificate Of Completion
training and administration, and quality
improvement consultation for DWI treatment
providers. The Institute’s online DWI Training
and Support Center provides a portal for
information and training for the State’s nearly
500 DWI Treatment Providers.
Dale Willetts
Director, NC TASC Training Institute
11
Substance Abuse
and Mental Health Services
The Substance Abuse and Mental
Health Services of Coastal Horizons
provides a continuum of prevention, outpatient
treatment, and health-related services to individuals
in the eastern region of North Carolina – with
primary emphasis being in New Hanover, Pender, &
Brunswick counties. The purpose of our services is
threefold, to:
n Engage with professional services individuals
with substance use and mental health disorders
(and those individuals and communities at high
risk);
n Equip them with skills and resources needed for
healthier living; and
n Encourage those individuals and their families in
the recovery process.
n Services for those with Substance Use and
Mental Health Disorders
n Individual, Group, & Family Counseling
• With Auxiliary Medical & Supportive
Services
n Mental Health Counseling
n Substance Abuse Intensive Outpatient
Program (SAIOP) – structured group,
individual and family addiction treatment
activities (New Hanover and Brunswick)
n DWI Assessments & a full array of DWI
Services
n Clinica Latina – Specialized Outpatient
Services in Spanish
n Child Mental Health Therapy Services
n Other Supportive Services
n Adult Drug-Free Treatment
n Adult Treatment for Opioid Dependence
n Medication Assisted Treatment
• Methadone Therapy (New Hanover)
• Office Based Suboxone (New Hanover
and Brunswick)
n HUD Horizons Housing Program
n Research & Internship Partnerships:
n Clinical Trials Network (CTN) of the National
Institute on Drug Abuse (NIDA)
n UNCW – Psychology Department and School
of Social Work
n Webster University – Mental Health
Counseling Program
n Adolescent Services (for Teens & their Parents)
n Program for Adjudicated Youth & their
Families – utilizing Seven Challenges and
other evidence based treatment approaches
n Intensive In-Home services
n Adolescent specific treatment
n Horizons Adult Regional Residential Treatment
Services (HARRTS) Program
n Integrated model of efficient delivery of
coordinated and collaborative services to
address the problems of homelessness,
substance use disorders, and co-occurring
mental illness
Health & Integrated Care Services
n HIV & Early Intervention
n Education, Medical Diagnostic Testing &
Referrals in eastern North Carolina
n Rapid & Standard HIV Testing
n HIV & Early Intervention Support Group
n Primary Care Clinic
n “Medical Home” services provided by a
Nurse Practitioner to our Outpatient clients
n Services ranging from physical exams to
treatment of acute and chronic illnesses,
health education, and referrals
Prevention & Outdoor Adventure
n Mobilizing communities to prevent, reduce, or
delay use of alcohol, tobacco, and other drugs
n Serving as the Eastern Center for Prevention
Resources (CPR)
n Utilizing Best Practice Community & SchoolBased Programs
n Outdoor Adventure/Adventure Learning
n Juvenile Detention Center Services
n Drug-Free Communities – Public Policy,
Advocacy & Coalition Services
n Training & Technical Assistance
n Serving New Hanover, Pender & Brunswick
Counties
New Outpatient Treatment Initiatives:
n We will continue to pursue opportunities to
offer comprehensive services to Veterans and
their families and obtain training on the special
needs of this population.
n We will continue to expand the provision of
child & youth services in all 3 counties – such as
evidence based Child Mental Health services and
Intensive In Home services. Intensive In-Home
services utilize specialized family therapy to
prevent out of home placement and support
family reintegration for young consumers.
n We will continue to provide trauma-focused
counseling services – including integrated
treatment of trauma-related issues and
substance use disorders - in partnership with the
Rape Crisis Center of CHC and the Cape Fear
Area United Way. Services are being provided
in a co-location model at various Domestic
Violence and Rape Crisis locations.
n We will continue to expand integrated care
– delivering primary health care services in
a context that allows for behavioral health
outcomes to improve.
Our Outpatient Treatment facilities are now
in three (3) locations:
New Hanover County
615 Shipyard Blvd
Wilmington, NC 28412
(910) 343-0145
Pender County
803 S Walker St
Burgaw, NC 28425
(910) 259-0668
Brunswick County
120 Coastal Horizons Dr
Shallotte, NC 28470
(910) 754-4515
Kenny House, LCAS, CCS
Vice-President of Clinical Services
12
Substance Abuse and Mental Health Services (continued)
What Has Outpatient Treatment Services
Accomplished In The Past Year?
We are a comprehensive, affordable outpatient
treatment program for adults, children and youth
– fully operational in the counties of New Hanover,
Pender and Brunswick!
New Hanover County...
Services & Accomplishments:
n Our Opioid Treatment Program maintained an
average client population of 165 throughout the
year receiving methadone therapy.
n We provided assessment and treatment services
by contract with Federal Probation and Parole,
with an ongoing caseload of 40 of clients.
n We continued providing Office-Based Suboxone
services in both New Hanover and Brunswick
Counties program, with an ongoing caseload of
95 clients.
n Our Substance Abuse Intensive Outpatient
Treatment Program (SAIOP) has continued to
serve up to 72 clients at any given time, with
five separate sections of SAIOP. SAIOP is offered
each Monday, Wednesday and Friday without
exception (holidays included).
n Through our Child and Adolescent services, we
continued to provide evidence-based treatment
interventions. Staff utilize the Seven Challenges
Model of therapy for treatment of adolescents
with substance use disorders and Parent-Child
Interaction Therapy for treatment of young
children with emotional and behavioral needs.
n We maintained a full census in the 5 apartments
of permanent housing as part of our HUD
Horizons Housing (HHH) Program for homeless
clients from the Opioid Treatment Program. The
renewal grant for the 2011-2012 fiscal year
will allow us to maintain a census of up to 6
individuals or families, in a total of 5 apartments.
n We continued our relationship with various
graduate school programs, with graduate
Interns serving as a valuable resource for the
Agency.
n With a grant from the Cape Fear Memorial
Foundation, we were able to continue to
support leadership positions in New Hanover,
Brunswick and Pender counties.
n We increased access to psychiatric services
in New Hanover by hiring three additional
psychiatric service providers: two Medical
Doctors and one Nurse Practitioner. We now
have the ability to provide psychiatric services
four days per week and to serve both adults and
children.
n We expanded services in New Hanover to
include treatment for people who have only
mental health disorders – and we continue
to serve clients with substance use and cooccurring mental health disorders.
n With a grant from the Kate B Reynolds
Charitable Trust, we have had our 4th successful
year of “Clinica Latina” services – providing
professional mental health and substance use
disorder treatment services in Spanish and in a
culturally comfortable setting for Latinos and
their families. Some of the highlights of these
services include:
n We served 92 new Spanish-speaking clients
in this past year, bringing our total to 295
Spanish-speaking clients since Clinica Latina
opened in May 2009
n Bilingual-Bicultural staff to serve clients
n Liaised with NHRMC as well as Rape Crisis in
order to provide services to trauma victims
n Established partnerships with other agencies
in need of Latino Services
n We continue to serve over 575 active substance
use and/or mental health disorder clients from
our Wilmington office.
HARRTS…
The HARRTS program was developed as an
innovative treatment approach to engage clients
who otherwise do not follow-up with outpatient
services after either acute hospitalizations or
inpatient treatment. We serve clients with primary
substance use disorders as well as co-occurring
mental health and medical issues.
HARRTS services include:
n Substance Abuse Intensive Outpatient Treatment
n Individual Counseling
n Residential placements through local recovery
houses in the Wilmington area.
n Case Management for coordinated access
to community services such as DSS for food
stamps, Medicaid, Services for the Blind,
medical care through the new Primary Care
Clinic located at Coastal Horizons Center,
clothing, Vocational Rehabilitation, prescription
assistance, transition planning, and Employment
Security Commission classes.
n Psychiatric Services
n Purchase of some psychotropic and other
medications, and connection to prescription
assistance programs to assure medical and
mental health stability.
n Provide transportation to and from treatment
and bus tickets to assist in accessing community
resources.
Accomplishments:
n We maintained Memorandums of
Understanding and Business Associates
Agreements with 7 Recovery and Halfway
Houses in the community to provide the
residential beds - Hope House of Wilmington,
PORT Human Services – Stepping Stone Manor,
Full Circle Ministries, LINC, Launch Pad, Tree of
Life, and All Family Recovery.
n We have continued to work closely with
agencies throughout the Eastern Region for
referrals; Wilmington Treatment Center, Walter B
Jones ADATC, RHA/ Harbor Facility Based Crisis,
PORT Human Services Detox and Outpatient,
local outpatient providers, Pitt Memorial Hospital
(Vident), Department of Corrections, and other
referral agencies across the state. Through out
the fiscal year, we have received referrals from
30 counties.
n We received 417 referrals from numerous
sources this year with a total of 159 admissions.
During the last quarter of this fiscal year, we
have tracked completion percentages as well as
overall length of stay in the program. HARRTS
overall completion rate for the 4th quarter of
fiscal year 2011-2012 was 66%, or 24 of 36
individuals (56.9% for the fiscal year). For that
population, the average length of stay was
95 days. For the clients that did not complete
the program, the average across the quarter
13
was 35 days length of stay. Coastal Horizons
Center provided 12,628 hours of services across
the year including SAIOP, intake, counseling,
psychiatric, and residential services. We continue
to track graduates from the program through
recovery houses, ongoing treatment services,
and direct contact with graduates. To date, 9
clients serviced over the last 2 years are full time
recovery house staff.
Brunswick County...
Services & Accomplishments:
n Substance Abuse Intensive Outpatient Program
(SAIOP) has two sections - with one section
focused on co-occurring disorders;
n An Office Based Suboxone Treatment Program
for opioid dependent clients;
n Outpatient therapy – individual and group - to
treat both mental health and addictive disorders;
n Adolescent programming included contractual
services with the Department of Juvenile Justice
and Delinquency Prevention to operate the
Life Skills Coaching Program for 25 youth, and
later to operate the new Coastal Challenges
Program offering assessment and counseling for
adolescents at the office of Brunswick County
Juvenile Probation, and to initiate them into our
“7 Challenges” groups;
n Classes offered included Anger Management,
Recovery 101, Parenting, and a group called
Life Launch. Life Launch is supported by a grant
from the Good Shepherd Foundation, for the
second year, and is a wellness program targeting
individuals new in recovery, and assisting them
in discovering positive life directions, and in
uncovering hidden strengths;
n The full array of DWI services are available assessments, ADETS classes, and all levels of
treatment;
n Staff participates in the Brunswick County
Drug Court, Mental Health Court and Alcohol
Intervention Court staff meetings, and are
actively involved in providing treatment services
to these clients;
n We are paneled with two Employee Assistance
Programs. CIGNA EAP is the program offered to
County employees, Lowes Foods, and employees
n
n
n
n
n
n
n
of Verizon. Novant EAP covers employees of
Brunswick Community Hospital, and medical
office affiliates;
We participate, along with Prevention services,
as a member of the Alcohol Fatality Grant
committee to bring Alcohol / DWI education to
the community;
We engage interns from UNCW, Capella, and
Webster University;
We are paneled with Medicaid, Medicare,
Tricare, Blue Cross, and CIGNA and Medcost;
We were supported by grants from Department
of Juvenile Justice, Good Shepherd and
Brunswick County.
Our Multipurpose Room has served as the site
for several community events, including several
meetings of the Chiefs of Police of Brunswick
County, a Zumba-thon , the annual Chamber
of Commerce luncheon, and twice weekly NA
meetings;
The lobby and waiting area has been modified
to be more child friendly with the addition of a
TV, children’s movies, and toys; and,
Art and books for the lobby were purchased
with a donation from the children at Virginia
Williamson Elementary School and Evelyn Smith
Wray Village School.
Brunswick County services continue to grow as
we utilize our 7,000 sq. ft. outpatient treatment
facility in Shallotte – we served 550 active clients (an
increase of 220%), and served 703 unique clients
(140% increase) this past year.
Outpatient Treatment Clinic –
Treatment of Clients by County
2011-2012
Brunswick
(341)
23.3%
Pender
(466)
32.0%
New Hanover
(652)
44.7%
Pender County…
Pender County services have been operated by
Coastal Horizons Center for 6 full years!
Pender Services & Accomplishments
n In Pender County there are over 500 active
clients who receive treatment for mental health
and/or substance use disorders. We continue
to provide individual, group, family and couples
counseling for all ages, a women’s support
group, an adolescent substance use disorder
group specializing in the evidence-based Seven
Challenges, and two (2) dual diagnosis groups.
n We continue to provide Recovery 101 and Anger
Management classes to the community.
n We continue to provide DWI services including
Assessments, Short Term and Long Term
Treatment, making several groups available per
week.
n We provide the community with walk in crisis
counseling, court assessments and drug screens.
n We provide an ongoing adolescent anger
and behavior management program entitled
“Solving Conflicts” for youth referred by the
Department of Juvenile Justice.
n We provide Hospital Discharge appointments
for consumers leaving hospital placements and
assist them in obtaining continued medications,
treatment and referrals.
n We continue to offer internships and practicums
to graduate and undergraduate students of
various disciplines and colleges, ensuring quality
supervision and a variety of experiences/training.
• We assist consumers in connecting to housing,
food, transportation, and employment services.
• We continue to participate in the Pender
Community - coordinating with other agencies
to assess the needs of the community and
provide for these needs.
14
Substance Abuse and Mental Health Services (continued)
Health & Integrated Care
We continue to work with
individuals who are already in
n This year ACES (AIDS Care and Educational
Services, Inc.) was officially dissolved and all
services have transitioned to Partners In Caring
treatment – in our Tri-County area. Our focus has
(Duke University Medical Center- Pastoral
been on individuals at high risk for HIV/AIDS and
Services). Partners In Caring will now provide
communicable diseases, and to provide free HIV
regional coordination for the distribution of
related testing and counseling services.
federal funds made via Part B of the Ryan White
HIV Early Intervention services include:
n Medical Diagnostic Testing and Counseling for
Act.
n Our HIV Early Intervention program was
HIV, TB, and Syphilis
recognized this year with an Excellence Award,
n Risk Reduction Counseling and Education
along with our Prevention services, from the NC
n Referrals for other medical services
Council of Community Programs.
n Early Intervention HIV support group
n Regional testing and counseling in various other
SA treatment centers located in eastern North
Primary Care Clinic:
n With funding from the Kate B Reynolds
Charitable Trust, we have continued our medical
Carolina.
home services via our Primary Care Clinic to
Accomplishments:
address the physical health needs of our clients.
n We have reached 579 individuals in the Tri-
This is often referred to as “integrated care”,

County area with HIV testing along with pre and
and since we have a Nurse Practitioner providing
post test counseling. Also, we have reached
these services at our treatment location, this is
440 individuals through our regional testing
also sometimes referred to as “reverse co-
which totals 1,019 individuals reached this year.
location.” Some of the highlights from our
Our HIV Early Intervention support group
continues to meet weekly and has grown with
second year include:
n 347 patients were seen throughout the
several referrals from local case managers and
year, with the majority of issues being
with the help of group members that reach out
hypertension, diabetes, and hyperlipidemia
to people they know who are also affected by
the HIV virus. We also continue to assist our
(elevated cholesterol).
n 160 flu vaccines were administered over a
group participants with accessing various HIV/
4-day flu clinic period – most of the patients
AIDS workshops, trainings, community events,
had never before received a flu vaccine.
etc.
n We continue to use the OraQuick Rapid HIV
Antibody Test.
n This year an OraQuick Rapid HCV (Hepatitis C)
Antibody Test was CLIA waived and we hope to
offer rapid Hepatitis C testing in the near future.
15
Prevention and
Outdoor Adventure
Best Practice Strategies and Programs Proven Effective
n 2% of students chose Other Options (noncompliance, own provider network, etc.)
Prevention Services provide a wide range of age
appropriate, culturally relevant, and research-based
programs and strategies designed to promote
healthy choices and prevent problems associated
with alcohol, tobacco, and other drug use. There are
six types of service: 1) information, 2) education,
3) alternatives, 4) problem identification and referral,
5) community based processes, and
6) environmental changes.
Adults
n 75 families were served with Parent Skill Building
Programs such as Strengthening Families,
Guiding Good Choices or Staying Connected
with Your Teen.
There are five “best practice” steps to providing
services: 1) needs assessment, 2) capacity
development, 3) planning, 4) implementation, and
5) evaluation.
Outdoor Adventure programs offer an opportunity
for participants to experience a dynamic learning
environment that reinforces communication, trust,
teamwork, and decision-making skills. Best practice
models and industry standards are followed for
these programs.
Accomplishments:
Prevention Best Practice Programs
Youth
n 114 youth were served with Protecting You,
Protecting Me (3rd grade Skill Building Program)
or I’m Special (4th grade Skill Building Program).
n 27 youth were served with Project Venture (Year
Long Skill Building Program for Middle School
Youth).
nOver 398 youth were served at the Juvenile
Detention Center through assessments or during
education and skill-building sessions.
n 119 students were referred from New Hanover,
Pender, and Brunswick County Schools through
the School Policy Violation Program; youth
referred for Prevention Services receive Toward
No Drug Abuse (TND).
n 41% of students received Prevention Services
n 57% of students were referred for Additional
Services or Treatment
Prevention Best Practice Strategies
Environmental and Policy Change: Changes to laws,
norms, policies, and practices help communities
address the root causes of problems such as teen
tobacco use, underage drinking, impaired driving,
and other drug use.
n Staff worked with the Cape Fear Coalition for a
Drug Free Tomorrow to identify youth access to
alcohol challenges and survey area merchants
using Alcohol Purchase Surveys to determine the
rate of merchant compliance with Pre-Purchase
Identification Checks (ID Checks); after surveying
161 stores, 89% of stores were compliant with
the law (a 25% increase in compliance from
last year) and 11% of stores surveyed were
non-compliant; compliant merchants were
thanked for their efforts to reduce youth access
to alcohol; Coalition members and staff will
continue to work with non-compliant stores to
improve compliance rates.
n A Safe Homes Pledge Campaign is underway
in partnership with the Cape Fear Coalition for
a Drug Free Tomorrow; to date 91 homes have
signed the Safe Homes Pledge stating alcohol
will not be provided to minors in their home.
n A campaign is underway with the Coalition to
prevent youth prescription drug abuse; to date
approximately 31 home medication lock boxes
have been distributed to help prevent access to
prescription medications in the home.
n The staff partnered with the Coalition and
UNCW to host SAMHA’s Town Hall Meeting on
Underage Drinking.
16
How Prevention Makes a Difference in our Community
Brunswick County
Community Coalition Building
Community Awareness
I’m Special
No Fumo Tobacco Prevention
Outdoor Adventure Programs
Reach Out Now (Underage Alcohol Prevention)
State Incentive Grant (Impaired Driving Initiative)
Staying Connected with Your Teen
Toward No Tobacco Use
TRU Tobacco Prevention
Prevention and Outdoor Adventure (continued)
Community Awareness Campaigns:
nOver 350 people attended the Recovery Month
Celebration Awareness Event with music,
food and family friendly fun; consumers and
community partners were involved in the
planning and implementation of the event. A
Jazz Music Fund Raiser helped cover the cost of
the event.
n Over 2,500 youth attended Alcohol, Tobacco and
Other Drug (ATOD) presentations or programs.
nOver 500 people attended local Health Fair
Events where ATOD information and resources
were distributed.
nOver 1,000 residents within Pender, New
Hanover and Brunswick Counties were surveyed
on attitudes toward tobacco product use and
smoke free facilities; results were shared with
key stakeholders and policy makers.
nOver 2,000 youth were served within Pender,
Brunswick and New Hanover during the Great
American Smoke Out.
nOver 50 youth were served during the Kick Butts
Out of the Park event celebrating the benefits of
living tobacco free.
Outdoor Adventure Best Practices and
Programs
n 852 participants were served through Outdoor
Adventure Programs including:
n 62 youth were served in after-school
Teambuilding Programs in Brunswick, Pender,
and New Hanover Counties.
n 16 young adults were served through Youth
Build sessions with the Wilmington Housing
Authority.
Counties Served
Beaufort, Bertie, Brunswick, Camden,
Carteret, Chowan, Craven, Currituck, Dare,
Duplin, Edgecombe, Gates, Green, Halifax,
Hertford, Hyde, Jones, Lenoir, Martin, Nash,
New Hanover, Northampton, Onslow,
Pamlico, Pasquotank, Pender, Perquimans,
Pitt, Sampson, Tyrell, Washington,
Wayne and Wilson
Pender County
Community Awareness
Guiding Good Choices
I’m Special
Project Venture
Protecting You, Protecting Me
Reach Out Now (Underage Alcohol Prevention)
Staying Connected with Your Teen
n 36 youth were served in Program Elements
through a partnership with the New Hanover
County Sheriff’s Department.
Capacity Building and Technical Assistance
in the Region:
n Staff from the North Carolina Centers for
Prevention Resources (CPR) were trained in the
evidence based curriculum Team Awareness
to address workplace wellness and substance
abuse prevention in a corporate, non-profit and
organizational setting. The stress management
module has been implemented in several
locations including Coastal Horizons Center.
n In conjunction with the NC Centers for
Prevention Resources, 12 e-newsletters were
disseminated throughout the state that
provided state news, trainings, resources and
opportunities.
n Staff from the Eastern Center for Prevention
Resources (CPR) presented at the North
Carolina Foundation for Alcohol and Drug
Studies (NCFADS) Summer School, Addiction
Professionals of North Carolina (APNC) Fall
Conference and State of the Art Conference.
n In conjunction with the NC Centers for
Prevention Resources, the Eastern CPR hosted
training portals for 14 free webinars that
qualified for substance abuse professional credit.
n Staff from the Eastern Center for Prevention
Resources (CPR) provided National Prevention
Week and Above the Influence Toolkits to over
100 people and digital media reach included
more than 500.
Strategies Utilized
Community Environmental Scans to assess factors
contributing to the problem
Community Mobilization, Training and Empowerment
Policy Advocacy Work to change laws, policies, or social
norms and practices
Support for Law Enforcement of existing policies or laws
Community Awareness Campaigns
Market Tested Media Campaigns through billboards,
newspaper, theater slides, and a variety of print
Pender County (continued)
Toward No Drug Abuse
TRU Tobacco Prevention
New Hanover County
Alcohol Purchase Surveys
Community Awareness
Guiding Good Choices
I’m Special
No Fumo Tobacco Prevention
Program Elements
Reach Out Now (Underage
Alcohol Prevention)
Staying Connected with
Your Teen
Toward No Drug Abuse
n The NC Centers for Prevention Resources and
VISTA VetCorps Volunteer collaborated with
the NC National Guard on substance abuse
prevention and wellness initiatives.
Statewide Leadership:
n NC Substance Abuse Prevention Providers
Association (NCSAPPA) Board of Directors,
Secretary/Communications Officer; Executive
Committee; Policy and Advocacy Committee;
Quality Assurance and Standards Committee;
Workforce Development Committee.
n Addiction Professionals of NC (APNC),
Prevention/Education/Intervention Committee
Chair and Medication Assisted Treatments Ad
Hoc Committee Chair.
n NC Substance Abuse Federation representing
the NC Centers for Prevention Resources.
n NC Cooperative Agreement Advisory Board
(CAAB).
n NC State Epidemiological Workgroup (SEW).
n NC Sustainability Leadership Team.
n NC Partnerships, Alliances, Coalitions, and
Collaboratives (PACC) Coordinating Committee.
n NC Association for the Treatment of Opioid
Dependence (NCATOD) Chair.
n American Association for the Treatment of
Opioid Dependence (AATOD) Board member.
New Prevention Initiatives:
n Working to improve cultural competence and
access to services for veterans and military
families through VISTA VetCorps and the NC
Center for Prevention Resources.
n Implementing an evidence-based Workplace
Wellness model to address substance abuse
prevention and wellness in a corporate, nonprofit and organizational setting.
17
Medical Services and
Corporate Compliance
Performance Improvement Teams addressed
the following issues during the year:
n Initiation and Engagement of outpatient mental
The Consumer Satisfaction Survey for
2011-2012 from all three locations had the
following collective responses:
health and substance abuse consumers to
Of Outpatient Substance Abuse & Mental Health
achieve State required benchmarks;
Treatment consumers surveyed:
n Enhancements to laboratory drug testing results
of outpatient substance abuse consumers for
greater sensitivity of alcohol detection;
n Policy and Procedure revisions addressing
consumer admissions, medication management
and criteria for discharge as the agency realized
a greater number of consumers being referred
for mental health related issues.
n 92% indicated that “employees are sensitive to
my ethnic/cultural background”,
n91% indicated that “I have felt comfortable
asking questions about my treatment”,
n 92% indicated that “I feel safe in and around
this agency when I arrive or leave”,
n 92% indicated they “would recommend this
agency to a friend or family member”,
n The provision of more psychiatric service hours;
n Skill-building for clinical staff in the areas of
n 97% indicated that “I am making progress with
recovery”,
n 89% indicated that “I am able to get the kind of
Person Centered Planning;
n Trends pertaining to agency incidents reported
services that I need”,
n 90% indicated that “I am able to talk to my
to the State system;
n To develop greater separation of duties with
data management and billing as outlined by the
annual audit.
counselor when I need help”, and
n 87% indicated that “Staff are responsive to my
needs and concerns”.
n Measures taken to increase consistent
attendance of consumers participating
in Substance Abuse Intensive Outpatient
Treatment; and
n Migration to an improved electronic medical
records and billing system.
Eric Luttmer
Vice President,
Medical Services & Corporate Compliance
2011-2012 Outcomes & Progress
Substance Abuse Treatment
80
50
40
2011-2012 Outcomes & Progress
Mental Health Treatment
Rest of NC
Coastal Horizons
Center
70
Rest of North Carolina
Coastal Horizons Center
60
30
50
20
40
10
0
30
Employment
During
Treatment
Family
Relationship
Improvement
Mental Health
Symptoms
Improvement
Physical
Health
Improvement
Suicidal
Thoughts
20
Employment
Family
Mental Health
During
Relationship
Symptoms
Treatment Improvement Improvement
No Alcohol
Use
Reported
No
Drug Use
Reported
Physical
Health
Improvement
18
Hotline Services:
Crisis Line Hotline
Many situations leave individuals,
couples and families feeling
Crisis Line Hotline 2011-2012
Presenting Issues
overwhelmed, confused and hurting. Coastal
Family Issues
6%
Sexual Assault/
Shelter for Youth
Abuse 5%
5%
Drugs Involved 5%
Interpersonal
Financial Issues
Issues
6%
9%
Phone
Number
Assistance
6%
Depression
& Psychiatric
Issues
10%
Frequent Callers
23%
Domestic Violence
25%
Horizon Center’s Crisis Line Hotline is available to
assist people during this time of bewilderment,
24-hours a day, 7 days a week. Trained hotline
counselors assist Cape Fear neighbors struggling
with depression, suicidal thoughts, homelessness,
emotional distress, PTSD, sexuality, relationship
concerns, family conflict, child abuse, sexual
and domestic violence, parenting challenges,
and alcohol, prescription and other substance
Program Affiliations:
Crisis Line Hotline staff and volunteers maintain
active membership in, and the primary community
contact for:
n American Association on Suicidology
n National Lifeline Suicide Prevention Hotline
n Interagency Council of New Hanover County
n Tri-County Homeless Interagency Council
n Cape Fear & Brunswick County Volunteer
Centers
n Brunswick Resource Coalition
n North Carolina 2-1-1
use concerns. Information and referrals are also
Fiscal Year 2011-2012 Achievements:
provided to facilitate linkages with available, needed
n Hotline Services maintain after-hours crisis
resources. Trained crisis hotline specialists and
intervention support and on-call dispatch
community volunteers maintain Hotline Services,
services for Domestic Violence Shelter and
available for the Brunswick, New Hanover and
Services, Families First, Inc., Coastal Horizons’
Pender county region, and beyond, in cooperation
Mental Health and Substance Use programs’
with additional funding support provided
first responder duties for Brunswick, New
through Cape Fear Memorial Foundation, City of
Hanover and Pender facilities, as well as for
Wilmington, New Hanover County, and United Way
Rape Crisis Center – New Hanover & Brunswick
Counties.
of the Cape Fear Area.
Program Operations
In Fiscal Year 2011-2012:
n In partnership with United Way of the Cape Fear
Area, Hotline Services serves as primary database
manager for NC 2-1-1 human services agencies
n Crisis Line Hotline assisted 4,527 individual and/
and programs serving in Brunswick, Columbus,
or households requesting crisis counseling, or
New Hanover, and Pender counties. NC 2-1-1 is
information and referral services.
part of the national and statewide United Way
n 30% (1,223) of hotline callers were provided 20
initiative to create a streamlined, easy-to-access,
minutes or more crisis intervention counseling,
up-to-date mechanism for quality information &
suicide intervention/prevention, or crisis de-
referral services. The local four-county NC 2-1-1
escalation, and assessment to determine caller’s
service area netted 3,078 calls to the state’s
priority needs.
2-1-1 Call Center for access to agency
n 15% (615) of hotline callers were provided
information and linkages to available services.
direct community service linkages for follow-up
services.
n Hotline staff and volunteers provided over 1,300
hours of free crisis intervention counseling and
information and referral linkages.
Amy L. Feath
Director, Crisis Intervention Services
19
Rape Crisis Center – New Hanover & Brunswick
The Rape Crisis Center (RCC) of
Coastal Horizons Center continues
to provide free and confidential, 24-hour crisis
response to rape victims in need at the hospital,
and work with those victims from the moment they
present in the hospital all the way to the courtroom
and beyond. While working with victims and
loved ones who have experienced the devastating
effects of sexual assault, the Rape Crisis Center
staff assist victims to seek necessary resources, link
to appropriate agencies, and provide support and
advocacy with court officials and law enforcement.
The groups offered at the Rape Crisis Center have
been expanded for survivors of sexual abuse,
children, teens, and parents of survivors. Specialized
groups include, but are not limited to, addressing
trauma-related nightmares, substance use and
co-occurring sexual assault, and alternative healing
groups. As always, all the services and groups
remain free to victims. Rape Crisis Center continues
to depend on dedicated community volunteers to
ensure that hospital response is available 24/7/365.
In 2011-2012 fiscal year, dedicated volunteers
and interns provided over 9,300 hours of on-call
coverage.
The Rape Crisis Center of Coastal Horizons Center
continues to grow and reach out to its community.
Due to the Rape Crisis Center’s growth, services
have been expanded to specialized populations,
including: individuals with disabilities, the Hispanic
population, and those with co-occurring sexual
trauma and substance use disorder. This expansion
allows for even more thorough and effective
counseling, advocacy methods and outreach efforts
with community partners such as The disAbility
Resource Center, Voces Latinas, local area “Walk and
Talks” in predominantly Hispanic neighborhoods,
as well as the Wilmington Treatment Center.
In addition, staff provided clinically competent
services to 178 patients in collaboration with the
Wilmington Treatment Center. Rape Crisis Center,
through a Governor’s Crime Commission Grant, will
expand already existing therapy services for survivors
of sexual violence, for short-term therapy services,
with the addition of a new clinician. With such
high demand for mental health services to address
sexual trauma, RCC is proud to be able to provide
specialized therapy services to meet the needs
of the community. Lastly, Rape Crisis Center has
begun working with community partners to develop
protocols for serving victims of human trafficking
rescued in the area. The RCC advocates active on
this committee are sought out by local and state
partners, including UNCW and the North Carolina
Coalition Against Sexual Assault, to provide trainings
and information on the growing concern of human
trafficking.
Rape Crisis Center prides itself on the competent
and passionate staff who serve the victims of sexual
violence in both New Hanover and Brunswick
counties. Rape Crisis Center remains the only victim
services agency in Coastal, Southeastern North
Carolina comprised of direct services staff certified as
Victim Services Practitioners through the NC Victim
Assistance Network, and has 3 clinicians on staff. In
order to increase the ability of staff to successfully
service victims and remain the experts on sexual
violence, Rape Crisis Center staff participated in 172
professional development trainings. A Rape Crisis
Center advocate also serves on the North Carolina
Coalition Against Sexual Assault Board, serving
as a representative for programs located with in
our region and as Co-Chair for the Legislative
Committee, allowing Rape Crisis Center to provide
valuable input on services and key legislative issues
for programs across NC.
Another component of the Rape Crisis Center is
Primary Prevention Education, in all Pender County
high schools and 5 middle schools in New Hanover
County. The goal of primary prevention is to prevent
sexual violence before it occurs, while educating
teens on healthy, safe relationships. The prevention
team works to impart the prevention education
initiative through evidenced-based curriculums,
to ensure the proper methods of education. The
Prevention Education Team at the Rape Crisis Center
remains a leader in the Cape Fear area due to
effective education initiatives and community-based
efforts.
Rape Crisis Center’s services are made possible
through the support of the NC Governor’s Crime
Commission, the NC Council for Women/Domestic
Violence Commission, the NC Coalition Against
Sexual Assault, United Way, Z. Smith Reynolds
Foundation, the NC Department of Health and
Human Services – Injury and Violence Prevention
Branch, the City of Wilmington, New Hanover
County, Brunswick County, and generous financial
and in-kind donors and volunteers from the
Brunswick, New Hanover and Pender communities.
New Hanover – Program Operations in Fiscal
Year 2011-2012:
n 357 new sexual violence victims/survivors sought
Rape Crisis Center services
n 67 family members, friends and/or loved ones of
victims received services
n 65 or 19% of new victims served were under
the age of 18
n 15% of new victims served were male, which is
a 2% increase from FY 10-11
n 18 Latina/Hispanic victims were served through
collaborations with Clinica Latina and the
addition of a bi-lingual advocate/counselor
nOver 1,900 hours of clinically competent services
were provided to community victims/survivors
n Rape Crisis Center staff or trained volunteers
responded to 69 victims at local hospitals to
provide information, advocacy and support.
79% of these victims reported the crime to law
enforcement
“RCC and my counselor
have brought me back to life
and helped me through the
numbness.”
Rape Crisis Center
New Hanover & Brunswick Counties
Client Age Breakdown 2011-2012
41-60 Years
17%
61+ Years
1%
0-17 Years
23%
26-40 Years
29%
18-25 Years
30%
20
Rape Crisis Center (continued)
n Community Child Protection Team – New
Hanover and Pender Counties
n Community Crisis Response Team
n New Hanover Sexual Assault Response Team
n Cape Fear Human Trafficking Response Team
n UNCW Relationship Violence and Sexual Assault
Response Team
n Domestic Violence Advocacy Council
n National and NC Association of Social Workers
n NC Coalition Against Sexual Assault
n NC Victims’ Assistance Network
n New Hanover High School Student Support
Team
n New Hanover County Child Watch
n New Hanover Community Sexual Violence
Prevention Task Force
n Blue Ribbon Commission Violence Prevention
Committee
n Leading Into New Communities (LINC)
Roundtable
n Partnership for Fatherhood Committee
n Community Crisis Collaborative
n United Way Health Vision Council
n Voces Latinas
n YWCA Women of Achievement Committee
n Mayor’s Committee for Persons with Disabilities
New Hanover Fiscal Year 2011-2012
Achievements:
n The Sexual Assault Response Team, facilitated
by the Rape Crisis Center, created a new client
satisfaction survey which will be provided
to survivors of sexual violence from each
agency affiliated with SART, such as local law
enforcement, the District Attorney’s Office and
The Carousel Center, to better ensure high
quality and competent victim care throughout
the prosecution process. SART also successfully
renewed all sexual assault response protocols for
New Hanover County.
n Rape Crisis Center provided 29 training sessions
for professionals in victim response, reaching
566 future members of law enforcement and
current social services/mental health providers.
nOver 3,000 youth and adults received sexual
violence awareness programming in cooperation
with: New Hanover High School, Ashley High
School, Noble Middle School, Pender County
Schools, the WIRE Community Center, Dreams
of Wilmington, the Salvation Army, Good
n
n
n
n
n
Shepherd Center, PORT Human Services,
Department of Social Services – New Hanover
and Brunswick Counties, and the New Hanover
County Sherriff’s Department. An estimated
3,070 additional community members received
information about our services at area health
fairs.
Rape Crisis Center is dedicated to providing
services to underserved populations populations at increased risk of sexual violence
- who are often not able to access services, due
to their circumstances. These victim outreach
efforts include: programming for clients at
Salvation Army Homeless Shelter, NHRMC
Behavioral Health Center, Cape Fear Community
College, PORT Human Services and Coastal
Horizons Center – Intensive Outpatient groups,
and Wilmington Treatment Center.
Rape Crisis Center assisted New Hanover
Regional Medical Center in seeking grant
funding to recruit and train new Sexual Assault
Nurse Examiner (SANE) nurses in an effort to
increase the number of SANE nurses in New
Hanover County. Awarded by the Governor’s
Crime Commission, the grant provides
colposcopes to improve the quality of the pelvic
examinations during the sexual assault forensic
examination completed in the emergency
departments.
In 2011-2012, Rape Crisis Center offered 82
support groups to adult, child and adolescent
survivors of sexual violence, with a total of 262
survivors attending.
RCC participated in the annual production of
the “Vagina Monologues” this year to celebrate
V-DAY 2012 in February, sponsored by the
UNCW Women’s Studies and Resource Center.
For the first time, Rape Crisis Center was the
sole beneficiary of all proceeds made from the
2012 production which was co-directed by
Jessica Green – RCC Underserved Advocate. In
addition, Katie Bennett – RCC Rape Prevention
Educator and Lauren Slusher – RCC Counselor/
Advocate were among the Monologues cast.
The Rape Crisis Center received $4,547 from this
annual fundraiser – a huge success!
The Annual Rock Against Rape (RAR) was held
at Capt’n Bills Backyard Grill in April. It was a
great awareness event, celebrating the 10th
anniversary of one of RCC’s most entertaining
fundraisers! Special thanks to all local supporters
and everyone who made RAR 12 possible musical performers (Blivet, Stairwell, Shine,
Velvet Jane, The Mishaps and The Devil’s Dove)
and collaborating partners: Sandy and Joy
of N. Kerr Spalon; Staff of Port City Sports
Performance; Emerging Leaders – United Way;
Weatherwood Music; and the staff of Capt’n
Bills Backyard Grill.
n To advertise and promote Rape Crisis Center
fundraising and awareness events, Rape Crisis
Center created a website, www.supportrcc.
org, where the community can learn about
upcoming fundraising and awareness events,
RCC services and staff, volunteer opportunities,
and make a direct contribution. The website is in
both English and Spanish.
n Other Sexual Assault Awareness Month activities
in April included: Proclamations by both the
New Hanover County Commissioners and
the Wilmington City Council; Teal Tuesdays
at UNCW, featuring teal hair extensions and
information about sexual violence; the 5th
Annual Teal Ribbon Mailing; UNCW “Pillow
Talk” program provided by the UNCW CARE
office; “A Call to Coaches” program at UNCW
co-sponsored by Domestic Violence Shelter
and Services and Rape Crisis Center; Jeans for
Justice; and a Media Forum hosted by Rape
Crisis Center Rape Prevention Education staff.
Special thanks also goes to Imago Hair Salon,
Moe’s Southwest Grill, The Fuzzy Peach, the
Cape Fear Rollergirls for their continued support
and generous donations to the Rape Crisis
Center.
Brunswick – Program Operations in
Fiscal Year 2011-2012:
n 108 new primary victims of sexual violence,
which is a 39% increase from the last fiscal year.
n 57 family members, friends, and/or significant
others of victims who sought services.
n An average of 16 continuing victims/survivors
utilized Rape Crisis Center services per month.
n 28 hospital crisis interventions were provide
with 86% of victims filing a preliminary law
enforcement report after the assault.
n 39% of new victims served were under the age
of 18.
21
Rape Crisis Center 2011-2012
Relationship of Victim to Offender
Stranger
8%
Other/Not Disclosed
21%
Family Member
29%
Intimate Partner
6%
n Community Child Protection Team-Brunswick
County
n Brunswick County Sexual Assault Response
Team
n Elder Abuse Prevention Network
n Cape Fear Rapid Response Team
n NC Victim’s Assistance Network
n North Carolina Coalition Against Sexual Assault
Brunswick Fiscal Year 2011-2012
Achievements:
n The Rape Crisis Center Brunswick of Coastal
Horizons Center, Inc. (RCCB) operated with 3
full time employees, and provided 449 hours
of clinically-competent, individual and group
services for victims of rape and/or sexual assault/
abuse and their loved ones.
n RCCB also presented 41 rape and sexual assault
awareness and education programs to 1,945
Brunswick County residents and community
professionals including Brunswick Community
College, Smart Start providers, Guardian Ad
Litems and Therapeutic Foster Parents.
n April 2012 was Sexual Assault Activism Month
(S.A.A.M.) and RCCB asked Brunswick County
residents to be active in the fight to end sexual
assault in the community. The 3rd annual Jeans
for Justice campaign raised over $1,200 during
April. Rape Crisis Center Brunswick would like
to thank Dosher Memorial Hospital, Brunswick
County Department of Social Services, Coastal
Internal Medicine, and both the New Hanover
and Brunswick County District Attorney’s Office
for making the campaign a success. RCCB also
hosted its first ever Zumba®-Thon as part of
S.A.A.M. The event raised over $300 and was a
fun way to raise awareness of such an important
community issue.
n The Brunswick County Sexual Assault Response
Team (SART), co-chaired by a RCC advocate,
obtained dedicated office space in the District
Attorney’s Office located in the Brunswick
County Courthouse in Bolivia. This space will
be utilized by RCCB and other SART members
who are working with victims of sexual violence
involved in the criminal justice process. This will
allow further collaboration between RCCB and
the District Attorney’s Office and provide RCCB
Advocates the opportunity to provide services
to adult and child survivors who may not have
otherwise accessed support during the criminal
justice process.
n The Brunswick County Sexual Assault Response
Team awarded Detective Kristy Cox of Oak
Island Police Department as SART Detective of
the year.
n RCCB has coordinated with SART, Brunswick
Community College and Leland Police
Department to bring the North Carolina Justice
Academy to Brunswick Community College in
September 2012, to facilitate an “Introduction
to Sex Crimes Investigation” training for
local law enforcement. This training is an
exciting opportunity for Brunswick County
law enforcement to enhance their skills in
investigating crimes involving victims of rape
and/or sexual assault/abuse. In addition to
allowing law enforcement officers to gain
valuable experience, this training will increase
collaborative efforts between RCCB and local
law enforcement.
Rape Prevention 2011-2012 Achievements:
n The Rape Prevention Education Program is
excited to announce their partnership with
University of North Carolina Wilmington’s
Health Education Department and New
Hanover County Schools in implementing a
peer education program using an enhanced
version of Safe Dates, a healthy relationship
and sexual assault prevention curriculum.
This initiative focuses on students improving
healthy relationships, conflict resolution skills,
and recognizing and challenging the effects
of gender stereotyping. It is proven to reduce
the risk of sexual violence victimization and
perpetration. Over 800 New Hanover County
8th graders benefited from the UNCW mentor
facilitated program.
n The Rape Prevention Education team continues
to collaborate with key community partners on
outreach and community awareness as a part of
the Sexual Violence Prevention Task Force. The
Task Force held a Media Forum on April 27th
to discuss the impact that all types of media
have on sexual violence prevention. Several
community members and members of Star News
and WHQR media outlets participated in the
forum and are eager to continue these efforts
throughout the next year.
Acquaintance
36%
n Through continued collaboration with Pender
County Schools, the Rape Prevention Education
team of the Rape Crisis Center continued
facilitation of Safe Dates to all Pender County
High School’s 9th grade classes. This project
assisted in fulfilling a portion of the Healthy
Schools/Safe Students Federal Grant Initiative.
Over 650 Pender County 9th graders received
the 9 session evidence based curriculum
focusing on improving healthy relationships,
conflict resolution skills, and recognizing the
challenging effects of the media and gender
stereotyping. All the students participated in a
poster contest focused on healthy relationships.
Winners of the contest had their artwork posted
in the Pender County District Attorney’s Office
and Honorable Mentions were posted in the
Pender County library.
n The Rape Prevention Education team is excited
to present the updated curriculum Our Voice,
a young men’s mentoring program. The pilot
of this program took place in the summer of
2011 at Lake Forest Academy and included a
PSA recorded by the students that aired on the
New Hanover County Government Channel.
Facilitator trainings will be held for future Our
Voice Programs throughout the year.
nOver 300 men, women, and children put on
their high heeled shoes again this year and
took to the streets of downtown Wilmington
to protest sexual assault and gender violence
for the 4th annual “Walk a Mile in Her Shoes”
Men’s March. The theme for the 2011 event
was “Are you man enough?” in order to
challenge the idea of hyper-masculinity that is
often present in the media. This year’s event
raised over $7,000, with all proceeds benefiting
the Rape Crisis Center Prevention programs
throughout New Hanover, Brunswick, and
Pender Counties. This annual awareness event/
fundraiser continues to successfully show the
community that men are involved in the rape
prevention movement.
n The ever expanding Rape Prevention Education
learned it was selected for the 2012-2014
cycle of the Rape Prevention Education grant.
As a result of this grant, the RPE team will be
developing a new curriculum working with
providers and parents of Individuals with
Disabilities in order to prevent sexual violence
within this population.
22
Open House
Emergency Youth Shelter
Open House Youth Shelter is a
9-bed coed facility focused on
Program Operations In Fiscal Year 2011-2012:
Fiscal Year 2011-2012 Achievements:
n Open House provided 2,341 days of shelter
n Open House was the recipient of Corning’s 2011
improving male and female youth (ages 6 to 18
service, for 78 unduplicated youth between the
Operation Christmas fund. The money raised by
years of age) safety, well being, personal growth
ages of 6 and 18.
Corning’s generous employees and their families
and self sufficiency. We provide a positive peer
community and encourage youth’s personal growth
n 50% of youth served were female; 50% were
male.
was matched by Ashley Furniture Homestore to
purchase a new living room set for the shelter’s
through skill building and counseling, providing
n The average length of shelter stay was 30 days.
common area. Ashley Furniture Homestore
for basic food, clothing and shelter needs, as well
n 16 of the 78 youth served were considered
graciously donated the delivery of the furniture
as long-term residential services. Open House
Long-Term Foster Care youth, and 5 of those accepts referrals from the Departments of Social
youth stayed at Open House for a period of 90
Services, law enforcement, Juvenile Justice, school
days or more.
officials, other youth serving professionals, as well
as through self- and parent/legal guardian referrals.
Open House is licensed, every two years, through
n 57 of the 78 youth served were reunified with
their families upon discharge.
n Based on self-report, 93% of youth discharged
from the shelter remained in the same Emergency Foster Care placements for periods of
placement 60 days post-discharge.
obtained licensure for regular Foster Care services
to allow the spectrum of assistance for families and
youth in discord, from emergency, temporary and
respite care, to longer term residential care services.
Since then, Open House has seen a dramatic
increase in the number of days of shelter service.
Funding support through City of Wilmington,
New Hanover County, U.S. Department of Health
And Human Services – Family and Youth Service
Bureau, Federal Emergency Management Assistance,
foster care, and Child/Adolescent Crisis Respite
reimbursements all support shelter services.
room walls.
n In June, Corning volunteers also gave the facility
the North Carolina Division of Social Services for
up to 90 days. Additionally in 2011, Open House
in addition to some fresh artwork for the living
an “Extreme Makeover” which included a fresh
coat of paint in all of the living areas. Youth
and Corning volunteers worked side by side to
construct and paint new bookshelves, and to
select colors for the walls of their rooms.
n In order to make the stay at Open House
Open House Residential Team maintains active
memberships and participation on:
n New Hanover County Community Child
Protection Team
n North Carolina Child Fatality Review Team
n New Hanover County Child Abuse Prevention
Coalition
n National Runaway Switchboard
n FEMA Emergency Food and Shelter Local Board
n Tri-County Homeless Interagency Council
n WIRE Center for youth
Emergency Youth Shelter a bit more like home,
residential staff works tirelessly to identify and
obtain various donations from community
members, including new flat screen TVs for the
shelter living room, and new basketball goal for
the backyard.
n Open House has been adopted by local Girl
Scout Troop 426, lead by Sandy Crumrine. The
enthusiastic young scouts have earned several
badges while cooking and making holiday
decorations with the youth. In April, the troop
installed a small raised-bed vegetable garden
n Youth Action Coalition
in the backyard. Progressive Gardens donated
the supplies, and the know how. Open House
Open House Emergency Youth Shelter
2011-2012 Youth Age Breakdown
Open House Emergency Youth Shelter
2011-2012 Counseling Services
youth have enjoyed fresh tomatoes, peppers,
cucumbers, and basil right from the garden, and
have learned a new appreciation for gardening.
6-12 years
18%
17 years & up
20%
Clinical – Group
Counseling
Clinical – Family 13%
Counseling
10%
Informal Family
Counseling
8%
Informal Group
Counseling
14%
n Since the beginning of 2012, Open House
has hosted four Secret Chef Events in which
a local celebrity chef cooks a delicious meal
for the youth on a day that is unannounced.
The ingredients available are a surprise to the
celebrity chef, and the specific time and day
13-16 years
62%
Clinical – Individual
Counseling
33%
Informal Individual
Counseling
22%
are a surprise to the youth and shelter staffthat’s why we call it “Secret Chef”! The result
23
is that the youth learn how to make tasty and
Baptist Church, Athena Bryson, the Carolina
nutritious meals with little preparation and on a
Beach Veggie Wagon, Chili’s, Cottle Organic Tip
budget! So far, the youth have enjoyed cooking
Top Farms, Great Harvest Bread Co., and Pat
with Steve Schnitzler, CEO of Port City Java,
Susan Jalbert, founder and owner of Chow
Bella Chefs, and Susan Jones, self-proclaimed
“foodie”.
n A weekly Teen Empowerment and Education
Bradshaw.
n The Open House Emergency Youth Shelter is
committed to educating the youth on fun and
easy ways to avoid obesity. Thanks in-part to the
Landfall Foundation, Open House has completed
Group is facilitated by in-house Rape Crisis
a 2nd year of our health and wellness program,
Center staff and interns .Topics explored include
“Apple-A-Day” which exposes and educates the
self-esteem, long- and short-term goal setting,
youth to a variety of healthy activities including:
positive affirmations, and stress reduction
yoga on the beach, weight lifting, laser tag,
techniques.
tai-chi in the park, swimming, ice-skating, karate
n Substance Abuse Prevention Group and
substance use assessment and treatment
plans are facilitated through Coastal Horizons’
and basketball, and teaches them healthful
wholesome meal planning and preparation.
n Over a 12 month period, Open House
Adolescent Substance Abuse and Prevention
Emergency Youth Shelter provided over 839
services. Substance Abuse Prevention educator
hours of health and wellness activities thanks
from Coastal Horizons’s Prevention team leads
in-part to the Wilmington YMCA who has
a weekly group that encourages youth to stay
drastically reduced the price of an annual
drug-free and proposes alternative activities to
membership for the 3nd year in a row. Another
using.
philanthropic contributor, Jenny McGaha, owner
n New Hanover County Gang Task force partnered
of the Body Aligned Pilates Studio, donated her
with Open House to educate the staff about
time and studio once a week to teach the youth
how to identify and refer youth to their services
the core-strengthening and stress-reducing art
for prevention and intervention. In 2011, Gang
Task Force and Open House youth participated
“Since I’ve been here,
I’ve been happier and my
attitude has been more
positive. Being here has
made me peaceful. I really
enjoyed myself.”
“ Thank you for
taking me in
with open arms.”
of Pilates.
n Thanks to Open House Shelter’s Clinical
in Program ELEMENTS, a youth empowerment
Supervisor, Celine Adair, and two Masters Level
program that challenges youth to overcome fear
Clinical Interns, Open House was able to provide
by scaling Coastal’s Outdoor Adventure high
shelter youth and their families with a total of
ropes course.
268 hours of free and confidential individual and
included the Open House Emergency Youth
family counseling in a 12month period.
Shelter in monthly visits allowing shelter youth
n In the stressed economy this past fiscal year,
Open House Emergency Youth Shelter looked
n Open House Emergency Youth Shelter has
their club while they are living at Open House.
n The Cameron Art Museum has also gratuitously
to work along side of Master artist Hiroshi
for every way to stretch their food budget to
been developing ongoing collaborations with
the limit to make sure growing teenagers have
multiple community agencies to increase the
sufficient nutritious food available. The Open
youth’s exposure to the arts and humanities.
House Shelter residential team would like to
Throughout the school year; Dreams of
donated a Wrightsville Beach parking pass,
thank the following “food & meal benefactors”
Wilmington joined the youth at the shelter
allowing Open House to park at the beach
for donating yummy, and often home-grown
weekly to teach everything from sculpture,
free of charge. This generous donation has
and home-made, goodies for the youth: Pine
weaving cloth and painting. Also, the Brigade
helped Open House youth who must stay at the
Valley Church of God, Nourish NC, Krazy Kones
Boys & Girls Club has allowed for any and all
shelter during the summer maintain as sense of
of Carolina Beach, The Sojourners of Masonboro
Open House youth to be honorary members of
normalcy, as well as a tan!
Sueyoshi in the clay studio, complete with an
outdoor kiln and fully-equipped, on-site studio.
n For the 2nd year in a row Lanier Parking
24
Contributors
Funders/Grantors
Brunswick County
Brunswick County Criminal
Justice Partnership
Program (CJPP)
Brunswick County Juvenile
Crime Prevention Council
(JCPC)
Brunswick County Drug,
DWI & Mental Health
Treatment Courts
Brunswick Community
Foundation
Cape Fear Memorial
Foundation
City of Wilmington
CoastalCare
Communities in Schools of
Cape Fear
CVS Caremark
Dolphin After-School
Enrichment Program
East Carolina Behavioral
Health
Enforcing Underage
Drinking Laws (EUDL)
FEMA - Emergency Food &
Shelter Program
Good Shepherd Ministries
iContact
Kate B. Reynolds Charitable
Trust
Katherine Kennedy Home
Landfall Foundation
SAMHSA National Institute
on Drug Abuse –
Clinical Trials Network
(NIDA-CTN) - via Duke
University
New Hanover County
New Hanover County
Department of Social
Services
New Hanover County Drug
& DWI Treatment Courts
NC Coalition Against Sexual
Assault
NC Council for Women/
Domestic Violence
Commission
NC Department of Public
Health
NC Department of Health &
Human Services - Injury &
Violence Prevention
NC Department of Health
& Human Services –
SPF-SIG & Center for
Prevention Resources
& Human Services SAPTBG / Block Grant
& Human Services –
Juvenile Detention
Center
NC Governor’s Crime
Commission
New Hanover County
Sheriff’s Office – Gang
Task Force
Pender County Schools Safe Schools/Healthy
Students
Office of Juvenile Justice &
Delinquency Prevention
(OJJDP)
Pender County Juvenile
Crime Prevention Council
(JCPC)
SAMHSA Center for
Substance Abuse
Prevention (CSAP) - Drug
Free Communities
United Way of the Cape Fear
Area
US Department of Health
& Human Services Administration for
Children & Families-Family
& Youth Services Bureau
US Department of Housing
& Urban Development
(HUD)
Wells Fargo / Wachovia
Foundation
Z. Smith Reynolds
Foundation
Businesses/Individuals
A Boxed Event
A Second Time Around
A Tent Event
ABRA Auto Body & Glass
Zac & Celine Adair
Juanita Adams
Virginia Adams, PhD
Pat & Rainey Aderhold
Jen Adler
Tim Akins
Oscar Alatorre
Joan Alsbury
American Property Experts
Starr Anders
Kami Anderson
Karen Anderson
Neil Anderson
Beverly Andorfer
Laura & Joseph Ankrah
Arby’s Restaurant – Monkey
Junction
Shelia Armour
Isis Arrieta-Dennis
Trey Arrnet
Sarah, Arsenoff
Ashley Furniture Homestore
Atlantic Bread Company
Beverley Atwood, M.D.
Morgan Avery
Hugo Ayala
Michelle Baeza
Jerry Bagnell
Ann Marie Bailey
Cpl. T.N. Baker
Pat Baker
John & Eileen Balance, Sr.
Ed Baldogs
Allison Ballard
Rhonda Ballard
Jonathan Barfield, Jr.
Barfield & Associates Realty
Deb & Russ Barlaan
Devin Barlaan
Ray Barnes
Clifford Barnett
Jessie Barnhart
Jack Barto
Baxley Smithwick, PLLC
Cheryl Beall
Kendra Bean
Autumn Beam
Beauty Bar Boutique
Gregg Bennett
Dr. John Bennett
Karen Bennett
Katie Bennett
Suzie Bennett
Sheriff Prentis Benston
Kathleen Berkeley, Ph.D &
Harry Tuchmayer
Angelina Bernard
Elizabeth Bernardo
Kelly Bile
Sandy Bill
Steve Bilzi
Bilzi Consulting
Fred Bingham
Jason Black
Shawn & Casey Black
Tommy Black
Tommy Black Band
Cathy Blackburn
John Blackwell
Bladen County Sheriff’s
Office
Jessica Bleau
Diana Bliss
BLIVET
BLUSH Haus of Beaute
Christine & Anica Bly
Christine J. Bly &
Mark E. Burns
Sara Bode
Deborah & Charles
Boedeker
Mike Boedeker
Mebane Boyd
Mark Boyer
Annie Boyle
Virginia Boyle
Jermaine Bozier
Brigade Boys & Girls Club
Lori Brinkley, MSW, LCSW
Simon Britton & Family
Molly Brodbeck
Heather Brookshire
Mary Brown
Tom Brown
Will Brown, Jr.
Pat Broyles
Kate Bruce & Mark Galizio
Kathleen Bruschaben
Brush Dental Care
Athena & Carlos Bryson
Barbara Buechler
Cyndi Buell
Kacie Bull
Jimmie Bullis
Anthony Buntyn
Tony Burke
Megan Burress
Matthew & Jenifer Burns
Susan Burns
Camber Caldwell
Rebecca & Cloe Caldwell
Sylvia Caldwell
Gene Cannon
Lou Cannon
Chris Cantrell
Janie L. Canty-Mitchell,
Ph.D.
Becky L. Caouette
Cape Fear Jewish Men’s
Association – Temple of
Israel
Cape Fear Optimist Club
Cape Fear Roller Girls
Capt’n Bills Backyard Grill
Carmike 16 Cinema
Carolina Ale House
Carolina Beach Veggie
Wagon
Denise Carlin
Lynn Carlson
Macio Carlton
Sam Catlett
Rick Catlin
Catlin Engineers & Scientists
Ann Caudill
LaRendra Caudill
Leslie Champion
Dep. Chapman
Karen Chapple
Chili’s – Wilmington
Chrysalis Center for
Counseling
Erin Churchill
Ciao Bella Cooks, LLC
City Club at de Rosset
CJB Foundation
Carissa Clark
John Clifford
Cameron Cockman
Julie Coddington
Dennis Coffey
Mr. & Mrs. Steve Coggins
Anthony Collins
Debra Collins
Erin Collins
Pat Collins
Andrew Comer
Anthony & Joann TurzerCommesso
Community Boys & Girls
Club
John Conley
Suzanne Cook
Diana Corbett
Corning, Inc.
Lois Correll
Dep. H. Cortez
William Cosper
Ashley Cottle
Det. Kristy Cox
Jen Crafts
Ellie Craig
Aubrey Crowder
Sandy Crumrine
Arthur Culbreath
Curry Valley Indian Bistro
Cruiser’s Car Wash
Matt Daddio
Sarah Dalmas
Mary Dandridge
Denise Daniels
Verda Darrell
Meg Davenport
Hon. Ben David
Hon. Jon David
Dave & Suzanne Davis
Johnsie Davis
Andrew Daw
Lisa Dawkins
L.S. “Bo” Dean & Michael
Freeze
Sande DelColle
DelManos Design
MIchael Denoyer
Megan Derr
Gene Deslauriers
Elizabeth B. Dettle
Roxanne Devane
Scott Diggs
Tracie Dinnwiddie
Mr. & Mrs. Tom Dodson
Jim Dolan
Danielle Dorn
Tally Domin
Samantha Dooies
Gayle Dortch
Shaon Dosey
J. Arthur Dosher Memorial
Hospital
Suzanne Drexler
Howard Drexler
Haley Drum
Joe Durham
Alicia M.M. East
Victoria C. Eastburn
Van Eddinger
Kelli Edens
Christy Edwards
Tina Edwards
Valerie Edwards
Det. Egerton
El Cerro Grande
Elderhaus
Tabitha Elger
Elks Lodge
Elijah’s
Janet Ellerby, Ph.D.
Bailey Elliot
Tammi Emeka
Encore Magazine
Lillian Ene
Cara Enright
Enterprise Leasing Company
– SE, LLC
Mary Ann Eskridge
Meredith Everhart
Windy Ezell, MA, LPC
Fairy Circle Consignment
Family Dollar
John & Teresa Farnell
Amy Feath
Shane Fernando
Scott Ferris
First Baptist Church
First Citizens Bank
First Federal Bank
Lance Fischer
Dana Fischetti
Mr. & Mrs. Walter Flippin
Laura Floyd
Scott Floyd
Susan Flynn
Nick Frank
Ann Marie Frazier
Mr. & Mrs. Howard Frazier
Adam Freeman
Summer Freeman
Brian Friend
Gail Futch
Matthew Futch
Collyn Gaffney
David Gaffney
Melisa Gallison
Annie Garriga & Cary Kunz
Gateway Fitness
GE
Emily Gerstner
GFWC of South Brunswick
Islands Women’s Club
Dan Gill
Kenneth Gillard
Delanie Gillis
Mark & Nancy Gillis
Mr. & Mrs. Bill Ginna
Girl Scout Troop # 746
Ned Glascock
GlaxoSmithKline
BJ Glenn
Go Gas Corporation
Jane Goldsworth
Lauren Gonzalez
Pat & Jim Goodman
Kim Gougeon
Joy Grady
Edward & Lee Graham
Sadie Graham
Antionette Gray
Great Harvest Bread Company
Eugene Green
Jennifer Green
Jessica Green
Ken & Annie Green
Victoria Greene
Richard Greer
Lisa Grkman
Bob Gruber
Clayton Gsell
Mr. & Mrs. Ron Gunther
Lindsey Gurley
Lauren Habig
Nan & Phil Habig
Mr. & Mrs, Colin Hackman
Ed Hackman
Maddy Hagood
Adam Hall
Alyssa Hall
Rep. Susi Hamilton
Pauline Hankins
Hanover Men’s Cuts
Tony Harker’s Automotive, Inc.
Harmony Yoga – Wilmington
Mr. & Mrs. A.W. Harrell
Lori Harris
Rick Harris
Mandi Harrison
Christy Hart
Jess Hartman
Ziaollah Hashemi, M.D.
Grant & Tina Hatch
Peggy Hatter, RN, SANE
Sharon Hatton
Edgar Haycod
Dr. Hayes
Chip Hayley
Edgar Haywood, III
Susan & William Hawley
Gloria & Daniel Hegarty
Hendrick Honda
Cindy & Frank Henry
Suzanne Hentz, M.D.
Kendra S. Herbert
Chris Herd
Cassandra Herion
Jose Hernandez, Ph.D.
Margee Herring
Mr. & Mrs. Tilghman Herring
Timothy Herring
Sara Hesse
Mark Hertzog
Joshua Heying
Hibachi Bistro
Marisol Higgins
Dr. Hilaman
Brooklyn Hildebrandt
Oazie & Dawn Hill
Mike Hilliarn
Dr. Hiltz
Luke Hiyyshs
Lauren Hollifield
Robert & Elizabeth Hollis
Peggy Holmes-Hairston
Amber Honeycutt
Ms. Honeyman
Aimee Horrigan
House of Blues – Myrtle Beach
25
Mr. & Mrs. Kenny House
Rick Houston
David Huffine
Buffy Hughes
Paula Humphrey
Jaime Hunt
Caitlyn Hunter
Katja Huru
Dawn Hutchinson
Jamie Huyen
Lisa Huynh
ICF Consulting
Sherry Ikalowych, MD, MS
Rep. Frank Iler
IMAGO Salon
Sarah Imler
Tom Imler
Amelia Incze
Indochine
Shaina Inman
Inner Solutions
IronGate Partners, Inc.
Island Passage
Sandra Jackson
Theresa Jackson-Henderson
Rachel Jaklik
Bob Jalbert
Susan Jalbert
Patricia N. Jalbert
Nathan Jarvis
Mya Jarvis
Jellybeans Family Skating
Center
Nicole Jenkins
Matt Jensen
Kathleen Jewell
Johnny Mercer’s Fishing Pier
Arlene Johnson
Brian Johnson
David & Patricia Johnson
Gwen Johnson
Acquinetta Johnson-Beatty
Johnson Lambe Company
Macy Johnston
Peter Johnston
Kim Johnston
Chris Jones
Lucas Jones
Susan Jones
Krishan Joon
Connie Jordan
Greg Jordan
Wendy Joyner
Jumpin’ Java
Jungle Rapids
Justin & Aimee
Kassandra’s Harp
Stacy Kassis
Maggie Keelin
Curtis Keith
Lannin Kerry
Erin Kiffmeyer
Rachel Kiliany
Joshua Kinchen
Bob King
Bob King Automall
Ed Kirby
Hal Kitchin
Abby W. Knight
KOHL’S
Keli Kotler
Simm Korney
Steve Krasnipol
Krazy Kones
Landfall Foundation
Lynn Lancaster
Lanier Parking
Claire Lanin
Jessica LaVarnway
Law Office of Pauline
Hankins, PA
Ashley Lee
Warren & Gloria Lee
Rich Lenoy
Rhonda Leverett
Megan Liebal
Steve & Pollyana Stickland
Likens
Wayne Lofton
Ana Lonesky
Lori’s Golf Shoppe
Howard & Elisabeth Loving
Joseph Lowe
Lumina Station Shopping
Center
Hon. James MacCallum
Erin MacLeod
Connie Majure-Rhett
Natalie Malek
Margarette Malganedo
Mr. & Mrs. Bernie Malman
Mandala Art Therapy
Chawdni Manooa
Hannah Manson
Ned Marable
Mr. & Mrs. Gary Marinko
David & Shona Martin
Hannah Martin
Mary Martin
Masonboro Baptist Church
MassMutual Financial Group
Maxim Healthcare
Hannah Mays
Jessica McAlear
Rep. Danny McComas
Lois McCormack
Hayley & James McCoy
Jane McDermott
Dr. McEntire
Jenny McGaha
Dick & Bobbie McGraw
Ms. McGrew
Megan McGugan
McKay Healing Arts
Michael McKean
Herb McKim
McKim & Creed
Katherine McKnight
Dana McKoy
Sheriff Ed McMahon
Gary McNair
Jennie McNeilly
Ralph Mcnestea
Andy McVey
Mollie Meisterman
Deb Mejer
Clare Mercanti
Lori Messinger & Boo Tyson
Craig Michael
Stefani Michael
Michelle Mickulee
Ashley Hearne Miller
Erin Miller
Mr. & Mrs. Gary Miller
Tonya Millhouse
Mr. & Mrs. Harmon Mishoe
Alei Mitchell
Ashley Mitchell
Moe’s Southwest Grill
Elisa & Sandy Morgan
Tikila Morgan-Perry
Mary Moore
Robert & Lois Moore
Monkee’s of Wilmington
Clint Mosley
Amanda Moira Muffley
Chip Munna
Murchison Taylor
David Murgo
Denise Murray
Musser Company
Lisa Namm
Nature of the Game
Paintball
Carolyn Nesbitt
Becky Netzer
Margot Nevins
New Hanover County
Sheriff’s Office
New Horizons Elementary
School
New Hanover Regional
Medical Center
Kim Niggel
Nickie Nimorwicz
Nora E. Noel, Ph.D.
Mary Nunn
Oak Island Police
Department
Ocean City Cheverolet
Lance Oehrlein
Richard Ogle, Ph.D.
Cheryl Ogle Morgan
Mr. & Mrs. Kevin O’Grady
Michelle Ohm
Ryan Olsen
Olive Garden
Alafeez Olokunola
Khalilah Olokunola
Operation Christmas Fund
Deborah O’Neill
Bill O’Reilly
Catha O’Reilly
Ryan Olsen
Margie L. Ozier
Laura Padgett
Brandi Page
Edward Panas
Vilma Panas
Peggy Pancoe Rosoff
Papa Johns Pizza
Marlon & Deanna Parker, Jr.
Michelle Parkin
RA Parson
Passion Parties
Pathfinder Wealth
Counseling
Bob Pauley
Linda Pearce
Katie Peel, Ph.D. & Amy
Schlag
Cecelia Peers
Oriana Perez
Allen Perry
Perry’s Emporium
Amy Phillips
Kathy Pigeon
Pine Valley Church of God
Pine Valley Market
Jen Pittman
Danielle Polich
Deborah L. Pollard, Ph.D.
Thurston Pope
Port City Java
Jean Porter
PORT Human Services
Port City Sports
Performance, LLC
Thom Potratz
Hugh Potts
Candra Powell
PPD. Development, Inc.
Alexis Price
Progressive Gardens
Lisa Propst
PT’s Olde-Fashioned Grille
Beth Quinn
Eric & Charlotte Rayburn
Mr. & Mrs. Randy Reeves
Kitty Renn
Mr. & Mrs. Lawrence
Reynolds
Haskell Rhett
Luna Rhinelander
Mr. & Mrs. Nick Rhodes
Shawnetta Rhodes
Joyce Richards
Candy Richardson
Chadwick L. Roberts, Ph.D.
Eryn Roberts
Hon. Robin WickesRobinson
Lt. Travis Robinson
Julie Rogers
Roger Rogers
Trisha Rogers
Luke Rogue
Arie Romstadt
Eddey & Gracie Roque
Nancy Rosa
Natalia & Carmen Rosa
RSM McGladrey
Geraldine Russell
Rob Russell
Page Rutledge
Barbara Sabatini
Mayor Bill Saffo
Darra Samosky
Sharon Sandberg
Pam Sander
Tom Savage
Lisa Savitts
Michelle Scatton-Tessier,
Ph.D.
Henry Schmitz
Steve & Justine Schnitzler
Savannah Scoggins
Brennan L. Scott
Tina Scott
Mary Scov
Kelly Sellars
Elizabeth Sessoms
Dianna Setaro
Elijah Setzer
Helen Setzer
Rob Setzer
Sean Setzer
Trish Sewell
Connie R. Shea
Bruce Shell
Dr. Earl Sheridan
Ann Sherman-Skiba
SHINE
Nancy Shoaf
Terry Shrewberry
Silver Coast Winery
Sarah Simkins Key
Jeff Simmons
Diane Simpson
Kirk Singer
SkipperGraphics Printing &
Design
Karen Slater
Peggy Sloan
Adam Slusher
Cathy Slusher
Lauren Slusher
Malorie Slusher
Mike Slusher
Dale Smith
Johanna Smith
Southport Police
Department
Southport Women’s Club
Ron Sparks
Tonya Spencer
Christy Spivey
Jerry L. Spivey
St. James Service Club
STAIRWELL
Crystal Stamey
Rebecca Stancil
Julia Steffen
Flo A. Stein
Andrea Stough
Erica Straka
Pam Stephens
Monica Stewart
Suzanne Strum
Mr. & Mrs. Clyde Stunson
Kammie Sturgill
Peggy Styes
Michelle Sullivan
Superior Mechanical, Inc.
Surf Trails, LLC
Jean-Anne Sutherland
Trish Svizeny
Pauline Swain
Jackie Syezezniack
TANGLEZ Hair Salon
Chelsea Taylor
Ted’s Tackle
Ten Pin Alley
Eric Tessier
Thalian Hall Association
The Acupuncture
Alternative
The City Club at de Rosset
THE DEVIL’S DOVE
The GWFC – South
Brunswick Island
The Islands – Fajita Bar
THE MISHAPS
The Queensboro Shirt
Company
The Traveler Store
Jason Thigpen
Tonya Thompson
Tickled Pink Sophisticated
Gifts
Tidal Creek Cooperative &
Food Market
Dr. Todd
David Toma
Randy Tomsic
Benton Toups
Gaines Townsend
Sam Townsend
John Turner
Nathan Tuttle
Two Wheeler Dealer
Bicycle Shop
Lisa Tyson
Marten Buie Tyson
UBS Financial Services
UNCW Campus & Catering
UNCW Campus Life
Facilities Advisory Board
UNCW CARE
UNCW Centro Hispano
UNCW Honors Scholars
Program
UNCW – Kenan Auditorium
UNCW – Marketing &
Communications
UNCW Men’s Basketball
UNCW – Office of Institutional
Diversity & Inclusion
UNCW One-In-Four
UNCW Panhellenic Council
UNCW – Photography Club
UNCW Reservations
UNCW Upperman African
American Cultural Center
UNCW Women’s Studies &
Resource Center
UNCW Women’s Studies
Student Assoc.
UNITED WHFMS
Jan Vandervliet
Mary Ann Van Meter
Debra Vann
Mark Varno
Caitlyn Varrone
Amy Vaughan
Karen A. Vaughn, L.Ac.
VELVET JANE
Verizon Wireless
The Village School
Virginia Williamson School
Melissa D. Vititoe
Tyler Wagoner
Elizabeth Walker
Kimberly Waller
Katy Ward
Kay Warren
John Watkins
Jamie Watson
Gwen Wearren
Wealth Coach of NC
WECT/WSFX
Ken Weeden & Associates
Dr. Weingarten
Jonathan Weiss
Frances Weller
Katherine S. Weller
Harold Wells
Jason Wheeler
Wheel Fun Rentals
Scott Whisnant
Andrew Willetts
Charles E. Willetts
Annette Williamson
Wilmington Chamber of
Commerce
Wilmington SeaDawgs
Wilmington Sharks
Wilmington Star-News
Shawnetta Wilson
Wine & Design Studio
Sandi Winstead
Megan Winters
Wolftracks T-Shirts & Designs
Amanda Wolod
Monica Wonbuick
Madison Wood
Worsley Corporation
Loretta Wortham
Sandy Wuensch
Mr. & Mrs. Chick Young
Emily Youngman
Gary Younts
Elisabeth Zeitler
Zoe’s Kitchen
Dr. Zukoski
Willie Stargell Office Park
615 Shipyard Boulevard
Wilmington, NC 28412
910.790.0187 phone • 910.790.0189 fax
www.coastalhorizons.org

Coastal Horizons Center, Inc.

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