the September 2016 Newsletter

SEPTEMBER
2016
What’s New at
Heritage Health Care Center
A WORD FROM OUR ADMINISTRATOR CHARLIE LEWIS
SPECIAL POINTS
OF INTEREST
 Fundraisers on the 9th, 14th and
23rd - Lobby and TR Dept.
 Labor Day September 5th
 Going Fishing September 13th.
 Men and Women’s Breakfast
 Casino September 21st
 Boxing Hall of Fame
September 26th
 Animal Visits from Humane
Society September 14th
 Resident Council Friday
September 2nd at 2:00pm in the
TR Dept.
 Residents outing/take-out sign up
sheets posted the 1st of every
month in TR department.
The first cool nights
have begun, and the
heavy dew in the morning is ushering in the
end of Summer.
The garden is producing tomatoes, basil, oregano at a fast pace. The
garlic is long picked
and dried out, and the
cucumbers are just
about to wrap up for
the year. The hot peppers evidently loved
the long, sunny and hot
temps, because they are
HOT!
it's aging talent and
more expensive players
to begin rebuilding. I
guess we won't have ARod around to strike
out to end games anymore... Uncle Bob, the
reigning President of
resident council gleefully records every
Yanks loss, and recounts the highlights in
the main dining room
at breakfast.
Our family night hopefully was a great success, a lot of hard work
went into the planning
and we hope it continues to grow.
Baseball is into the dog
days of summer, and
the Red Sox are tied for
1st place with Toronto
as I type this. The evil
The tree stump that
Empire has finally shed
Resident of the Month
Congratulations to our Resident of
the Month: John Leach
John has been here since March of 2015.
John is known as "Adirondack Jack Leach".
He was inducted into the NYS Outdoorsmen Hall of Fame in 2003. He wrote
book on Big Foot and his research in finding Big Foot mainly off the Black River region. John enjoys sitting outside in the
courtyard on a nice day and taking short
walks. He is always pleasant and friendly,
greeting you with a smile in passing.
Thank you John for being apart
all of our lives!
was supposed to be
carved is waiting for
someone with some
talent and time to come
and carve something
nice for our courtyard.
If anyone reading this
has a contact, please
have them get in touch
with me.
Let's all enjoy every bit
of summer weather
that's left before the
leaves start turning.
Remember- the day
you're living is a one
time only gift- spend it
wisely!
Charlie Lewis
Employee Hires
WELCOME!

Briana Gonzalez-CNA

Joe Ortiz– Maintenance

Shane Sedrel-DON

Mike Kelly– PTA

Carrie Jones-Craig-CNA

Juliana Nwachukwa-CNA

Ayana Neal-CNA

Taka Reese-CNA

Brandy Reese-Unit Manager
26 Awesome Ways to Spend Fall in Upstate New York!
Cider Mills and Apple Orchards
A. Apple Dave’s Orchards, Warwick, NY
B. Eagle Mills Cider Mill and Family Fun Park, Broadalbin, NY
C. Fly Creek Cider Mill and Orchard, Fly Creek, NY
D. Burrville Cider Mill Fun Park, Watertown, NY
E. The Cider Mill, Endicott, NY
Fall Festivals
A. Festivals of Witches, Sleepy Hollow, NY
B. Norwich Pumpkin Festival, Norwich, NY
C. Naples Grapes Festival, Naples, NY
D. Warwick Apple fest, Warwick, NY
E. Taste of Hudson valley, Poughkeepsie, NY
Family Farm Activities
A. Dukeman Farm Market, Pawling, NY
B. Stuarts Fruit Farm, Granite Springs, NY
C. Indian Ladder Farms, Altamont, NY
D. Liberty Ridge Farm, Schaghticoke, NY
E. Ellms Family Farm, Ballston Spa, NY
Foliage Tours
A. Scenic drives through the Catskill and Hudson valley; Bear Mountain State Park, Harriman State park
B. Escapade Bike Tours along the Hudson, Cooperstown and Charlotte Valley, Saratoga Springs, NY
C. Railroad Fall Foliage Train, Milford, NY
D. Above the Clouds Hot Air Balloon Ride, New Hampton, NY
E. Lake Placid Marina & Boat Tours, Lake Placid, NY
Halloween Themed Fun
A. Albany Ghost Tours, Albany, NY
B. Headless Horseman hayrides & haunted Houses, Ulster, NY
C. The Great Jack-O’-Lantern Blaze, Croton-on-Hudson, NY
D. District of the Dead, West Seneca, NY
E. Hudson Halloween Parade, Hudson, NY
Www.vacationsmadeeasy.com
PAGE 2
PAGE 3
THE PERFECT MICHELADA
Nutritional Facts
Ingredients
12oz Light Beer
1 tsp hot sauce
2 tbsp. lime juice
1 salt
Instructions:
1. Dip your glass into a shallow bowl of lime juice or water to wet the edges. The dip into
a shallow plate filled with salt to cover the rim of the glass with salt.
2. Cut your lime in half and squeeze the lime juice evenly into two tall glasses. Add the
tabasco and mix together. Fill the glasses with ice.
3. Add 1/2 of the bottle of beer and garnish with a lime wedge. Enjoy outside in the sun!
Serving Size: 6 oz.
Amount Per Serving
Calories 54 Calories from Fat 0
% Daily Value *
Total Fat 0g 0%
Saturated Fat 0g 0%
Monounsaturated Fat 0g 0%
Polyunsaturated Fat 0 g 0%
Cholesterol 0mg 0%
Sodium 70mg 3%
Total Carbohydrate 5g 2%
Dietary Fiber 0g 0%
Sugars 1g
Protein 1g
* Percent Daily Values are based
on a 2,000 calorie diet.
QUICK TIPS FOR LASTING CUSTOMER SERVICE
A SPECIAL THANK YOU!
LEARN YOUR BUSINESS – Be An Expert
We would like to thank the businesses/volunteers out in the community
who have and continue to donate to
our facility in enhancing the
experiences for the residents who
reside here at Heritage Health Care
Center.
SMILE: This is the most simple and often the most power ful tip for customer ser vice (and
most other interpersonal interactions).
MAKE THE CUSTOMER FEEL WELCOME-Use an appropriate greeting to make your
customer feel welcome. Customers nearly always have a choice of which businesses and
organizations they use, they didn’t have to pick yours and they don’t have to pick yours in
the future.
ANTICIPATE NEEDS- A great waiter knows when to refill your glass or bring the check,
just as a great company anticipates what their guest’s need, often before they know it
themselves.
GIVE RESPECT-It costs nothing to be courteous, but you can pay dearly if you aren't.
TREAT EVERYONE LIKE A VIP. "There's only one boss," Sam Walton once said, "the
customer. He can fire everybody from the chairman on down simply by spending his money elsewhere."

Holland Farms

Our Volunteers Elizabeth, Tom, Sandy,
Dawn, Ms. ODouney, Karen Harris and
her group.
Thank you very much!!!!
LISTEN-You are unlikely to be able to help all your customers effectively if you don’t listen to
their needs.
BE TRUE TO YOUR WORD-Only ever offer a customer or client something that you are sure
you can give them.
SHOW IMMEDIATE ACTION AND SOLUTIONS, NOT BLAME - Sometimes
things mess up, but apologies, which matter, mean nothing if they aren't followed by action. Well done is better than well said.
BE MEMORABLE-FOR THE RIGHT REASON-We tend to remember positive and negative
experiences more vividly than average day-to-day ones. Try to make every customer’s
experience a positive one that they’ll remember and talk to others about.
In short, providing great guest experience isn't its own department,
it's everybody's job!
“Pumpkin Spice and
Everything Nice’
Pinterest
Heritage Health Care Center
At Heritage Health Care we Strive for Quality of Care
Phone: 315-797-7392
Fax: 315-797-8267

Our Mission Statement is that Heritage Health Care Center is dedicated to
providing quality health care. Our goal, through professional and restorative services, is to improve an individual's independence, dignity, and self esteem.

Our Vision is we see ourselves as able to respond and adapt to the ever chang-
ing individual and community health related needs.

Our Core Values are Trust, Planning, Customer Service, and Accountability
Share your good news! Send all your news
(engagements, awards, births, etc...) to me!
E-Mail: [email protected] or call ext. 320.


TR Department is looking to receive donation of variety magazines, art supplies, puzzles, word
search booklets, DVD movies, CD’s-music, socks (mix-matched is okay), assorted buttons.
TR Department is asking for family email addresses so we can inform you of upcoming events
and notices. Please e-mail Michelle at [email protected] or call 797-7392 ext. 320. Thank you!
KUDOS RECOGNITION!!!
Congratulations to Kristen Crawford– Social Worker! Kristin has been recognized
for going above and beyond by several residents, for making time to bring in items
that have become lost, helping resolve issues between residents, and always finding
time to bring a smile to those who are feeling a bit down. Way to go, Kristin!
Thank You and Keep doing what you’re doing; a Great Job!!
Fun at The Root Farm