Wiltshire - Care Choices

Transcription

Wiltshire
Care Services Directory 2014/15
Salisbury Cathedral
The comprehensive guide
to choosing and paying for care
• Home support • Specialist care • Useful contacts • Care homes
In association with
The Old Vicarage Care Home
“Small enough to be a home, large enough to make friends”
A beautiful 17th century building, set in a conservation
area. Tastefully furnished and decorated in keeping with
the area. Set in half an acre of garden which backs on to
the river Avon and Monkton Park. Conveniently located
in a quiet cul-de-sac in the centre of Chippenham.
Offering a friendly, relaxed, homely atmosphere.
• Full 24-hour care
• Established June 1968 with
experienced resident proprietors
• Large en-suite rooms
• Lifts to all floors
• Varied interesting menus
• Activities arranged
• Fully trained staff
For a friendly and informal chat please
ring Cheryl on 01249 653838
or email [email protected]
or visit www.oldvicwilliams.co.uk
54 St Mary Street • Chippenham • Wiltshire • SN15 3JW
Wiltshire Care Association
Country Care Homes is a family run business with two homes
in Wiltshire offering superb nursing and residential care.
Firlawn nursing home
Set in the village of Holt near Bradford-on-Avon which benefits
from beautiful National Trust gardens (The Courts), Firlawn
offers quality nursing care in a homely, comfortable setting.
‘The nursing care given to all residents is
of an exceptionally high standard and is
given with respect and understanding’
A local community nurse
For more information or to arrange a visit telephone
Matron on 01225 783333 or email [email protected]
Hill House residential home
Little Somerford, Malmesbury
Recently acquired by Country Care Homes, this former
home of the Chamberlain family offers all the grace and
charm of old style country living. Plans to develop Hill House
into a first class care home with top quality nursing facilities
are well under way making this an ideal place to live.
For more information or to arrange a visit telephone
Matron on 01666 822363 or email
[email protected]
The philosophy of Country Care Homes is to offer a country
house hotel experience where gardens and old style charm go
hand in hand.
www.countrycarehomes.co.uk
Your Home from Home
in the Heart of Swindon
Springfield Court Care Centre is a residential care home delivering
high standards of nursing care and specialising in dementia and end of
life care.
In addition to our residential care services, we offer Day Care facilities
at the home, seven days a week, for either full or half day sessions.
Transport to and from the Centre is available should this be required.
We also provide home delivery of our freshly prepared meals. Call our
friendly staff to find out more about what Springfield Court has to offer.
Springfield Court Care Centre (formerly The Cheriton Nursing Home)
01793 522149 | springfieldcourtcarecentre.co.uk
41 – 51 Westlecot Road | Swindon | Wiltshire | SN1 4EZ
Homecare that’s as individual as you
Link Homecare is the leading homecare service from Cleeve
Care Group and offers support and assistance to people needing
additional care at home.
Our carers can assist with washing, dressing and bedtime
routines. We can also prepare meals in your home and help
with housework, laundry and
shopping – whatever suits
your needs.
We offer 24 hour support to
all our clients, backed up by
a local team and emergency
assistance vehicles, so we
guarantee that we will get to
you whatever the weather.
CC-Wiltshire Care Directory-2014
01793 548984 | linkhomecare.co.uk
Contents
Welcome
6
Personal finances
36
Regions covered by this Directory 7
Seeking financial advice and help
36
First steps
9
How Wiltshire Council can help
38
Assessment 9
Other sources of information and advice 38
Care and support planning
9
Essential information 39
People in greatest need are our priority
9
Keeping people safe 39
Complaints, compliments and feedback 39
Out of county care 40
This Directory’s free helpline
40
How solicitors can help 40
Healthwatch Wiltshire
41
Care Associations in Wiltshire
42
The Wiltshire Care Association
42
The Registered Nursing Home Association
42
The Wiltshire Care Partnership
43
The Wiltshire Domiciliary Care Providers Association 43
44
Community living
11
Care in your own home
11
Equipment for independent living
11
Telecare and response service – keeping you safe
11
Adapting your home 11
Care at home agency checklist
13
Home care provider listings
15
Home improvement agency
25
Handyperson service
25
Occupational therapy
25
Community resources
27
Useful local contacts Other help that is available 27
Specialist care
28
People with a learning disability 28
Listings
Home care providers 15–23
Care homes / care homes with nursing 47–67
(See the map on page 7)
People with a physical impairment 28
People with a sensory impairment
28
People with mental health conditions 28
Dementia care 29
Residential dementia care checklist
29
Accommodation 30
Wiltshire Council’s Adult Placement Service 30
Sheltered housing
30
Extra care housing 31
Residential care including care homes that
provide nursing 31
My Home Life
33
Inspecting care services and checking quality
33
Care homes checklist 34
Paying for care 35
Personal budgets
35
Direct payments
35
East Wiltshire
Care homes
Care homes with nursing
47
49
North Wiltshire
Care homes
51
55
South Wiltshire
Care homes
57
61
West Wiltshire
Care homes
63
67
Index 68
Wiltshire Council’s distribution of this publication does not constitute their
support or recommendation of any of the products or services advertised or
listed within. All the listings in this publication are supplied by the Care Quality
Commission (CQC) and neither
Wiltshire Council nor Care Choices
can be held responsible for any
errors or omissions.
To obtain extra copies of this Directory, free of charge, call Wiltshire Council’s customer advisers on 0300 456 0111.
Alternative formats
This Directory is available electronically at www.carechoices.co.uk.
There is also a Browsealoud option for those requiring the information in the spoken word.
Visit www.carechoices.co.uk for further assistance with your search for care
5
Welcome
Welcome to the 2014/15 Wiltshire Care Services Directory
which provides information about the range of social care
services available in Wiltshire.
At Wiltshire Council we’re committed to supporting
vulnerable adults and older people. This is why
we’re investing in care services which help you live
independently in your own homes and communities for
as long as possible.
Supporting you to live independently in your own
homes underpins our Help to Live at Home (HTLAH)
programme. Since it was introduced in 2011, it has
resulted in a number of new services which have been
developed by local people, care providers and front-line
staff. This has ensured the services we provide are focused
on what you need and want.
We understand that for some of you living in your
own homes is simply not an option and for many of you,
living in supported accommodation or a care home is
your preferred choice. Therefore, this Directory contains
useful information about care homes which will help you
choose the right home for your needs.
It also provides details of services that support those of
you who care for others.
If you need any more information, please do not
hesitate to contact us. Our customer advisers are
dedicated to supporting you whether you are a customer,
a carer, or someone who is looking for more information
about adult care services in Wiltshire and can be
contacted on 0300 456 0111.
The Council has appointed/identified a number of
partners to deliver a range of services to you in your
home. These companies are: Medvivo who provide a
response service linked to telecare (assistive technology);
Telecare; community equipment and practical help in
the home provided by Medequip, independent support
planning and brokerage services provided by the Wiltshire
Centre for Independent Living and specialist financial
advice provided by Eldercare Group and Ashcourt Rowan.
Details of these organisations and the services they
provide can be found in this Directory.
In addition four companies have been chosen by the
Council and NHS to provide care and support services to
older people and others who need some extra assistance
to ensure they can continue to live the lives they want
as independently as possible. Each company works in a
different part of the county, see map below:
SN6
NORTH 1
SN16
SN4
■ CHIPPENHAM
RG7
■ CALNE
■ CORSHAM
SN13
SN11
■ MARLBOROUGH
SN8
SN12
EAST 2
■ MELKSHAM
BA11
■ BRADFORD
WEST 1
SN10
■ PEWSEY
EAST 1
SP11
SN9
■ WESTBURY
SP9
■ TIDWORTH
■ WARMINSTER
BA12
SP7
SP3
SOUTH 1
WEST 2
SP2
SP3
6
WOOTON
BASSETT
NORTH 2
BA14
Maggie Rae,
Corporate Director,
Wiltshire Council
■
SN15
SN14
■ TROWBRIDGE
Councillor Keith Humphries,
Cabinet Member,
Wiltshire Council
SN5
■ MALMESBURY
■ AMESBURY
SP4
SP1
■ SALISBURY
SOUTH 2
SP5
Leonard Cheshire
Disability
North and East Wiltshire
Tel: 01225 781129
Somerset Care
at home
West and North Wiltshire
Tel: 01225 702141
Mears Care Ltd
East and South Wiltshire
Tel: 0845 266 8944
MiHomecare
West Wiltshire
Tel: 01225 791015
This Directory’s helpline 0800 389 2077 – information on choosing and paying for care
Regions covered by this Directory
Home care providers 15
Care homes
East Wiltshire 47
East Wiltshire 49
North Wiltshire 51
North Wiltshire 55
South Wiltshire 57
South Wiltshire 61
West Wiltshire 63
West Wiltshire 67
OXFORDSHIRE
SOUTH
GLOUCESTERSHIRE
■ FARINGDON
■ ASHTON
A429
■ CRICKLADE
KEYNES
A419
BERKSHIRE
■ PURTON
■ MALMESBURY
■ SHERSTON
■ BRINKWORTH
■ LUCKINGTON
M4
■ SWINDON
■
■ BURTON
■ DRAYCOT CERNE
WOOTON
BASSETT
■ LYNEHAM
■
ALDBOURNE
■ CHIPPENHAM
■ CALNE
■ CORSHAM
A350
A4
■ MARLBOROUGH
■ BECKHAMPTON
■ FROXFIELD
■ MONKTON FARKEIGH
■
A346
■ MELKSHAM
BATH
■ DEVIZES
■ BRADFORD-ON-AVON
BATH AND
NORTH EAST
SOMERSET
■ TROWBRIDGE
■ WEDHAMPTON
■ WINGFIELD
A36
■ HAWKERIDGE
■ WEST GRAFTON
■ PEWSEY
■ UPAVON
■ MARKET LAVINGTON
■ COULSTON
■ COLLINGBOURNE DUCIS
■ WESTBURY
FROME
■ WARMINSTER
■ SHREWTON
■ HINDON
■ MERE
A303
■ AMESBURY
■ CODFORD ST PETER
■ STAPLEFORD
■ KINGSTON DEVERILL
■ TELFONT MAGNA
■ SWALLOWCLIFFE
A338
■ MIDDLE WINTERSLOW
■ WILTON
■ EAST KNOYLE
■ SALISBURY
A350
DORSET
HAMPSHIRE
■
HOMINGTON
■ LUDWELL
■ ANDOVER
A303
■ LARKHILL
■ CROCKERTON
SOMERSET
■ TIDWORTH
■ NETHERAVON
■
■ WHITEPARISH
■ BOWERCHALKE
■ DOWNTON
■ ROMSEY
A36
■ NOMANSLAND
7
Throughout Wiltshire, Celtic Care Services will provide you
with a high quality personalised care and support service to help you
to retain or regain your independence and
enable you to stay in the comfort of your own home.
Established in 2001, Celtic Care Services is a family owned and run domiciliary care provider. We are the
domiciliary care provider of choice in Chippenham, Corsham, Calne and surrounding towns and villages.
This is borne out by our customer base predominantly being made up of individuals who fund their
own care or are in receipt of Direct Payments. We have also recently expanded the areas we cover to
include Wootton Bassett, Swindon, Marlborough and surrounding areas with the opening of our new
branch in Chiseldon.
Domiciliary care is a real alternative to a residential or nursing home. We offer a wide range of flexible
services including all aspects of personal care including help getting up in the morning or accessing a
bath or shower, social care including
assisting you to go shopping or
accompanying you to groups or social
activities, and also complex care for
people with more individual health care
needs. These services are available to
children, adults and the more elderly
members of our community and can be
long term or for short periods; to help
during holidays or just to enable you
to regain your independence. All our
services are individually tailored to your
preferences and are continually adapted
to meet your changing needs.
Chippenham Branch
01249 651908
07866 464363
[email protected]
Swindon Branch
01793 741153
07891 933327
[email protected]
www.celticcare.co.uk
First steps
Wiltshire Council’s aim is to support people so they can live
independently for as long as possible. We will work with
customers, carers and care providers to make this happen.
This Directory outlines what support the council will put
in place to help you. We also have staff on hand to discuss
any long-term support you may require. This will help
ensure you have all the information so you can make the
right decisions for your care needs.
For information on care or support options your first step
is to contact our customer advisers on 0300 456 0111.
Assessment
If you want to take the next step and need to access
services you can ask for a community care assessment.
Everyone is entitled to receive an assessment regardless of
their financial situation.
You can be referred for an assessment by:
• yourself or a relative, friend or neighbour;
• a social worker or health professional such as a doctor
or health visitor; or
• any other agency.
You can have a carer, friend, relative or advocate with
you to help put your views and wishes forward. Your
doctor, district nurse or other health professional
who knows you well can also be involved if you
wish. If you do not speak English, or if you use British
Sign Language, we can arrange for an interpreter to be
present.
We will meet with you so that you can tell us what your
needs are. Our assessments focus on what you want to
achieve. We will encourage and assist you to contribute
as much as possible to your assessment, which means we
will talk through with you how best to meet your needs
and choices.
Further information is available in a factsheet from
Wiltshire Council. Call: 0300 456 0111 or visit:
www.wiltshire.gov.uk.
Care and support planning
Following your individual assessment, we will look
at whether you are eligible for services paid for by
the council. Everyone who is eligible for support will be
offered a choice of staff arranging care, or the transfer
of funds which they can use to purchase their own
care. This is called a direct payment. You will be
offered support and assistance throughout this process
either from the council or from the Centre
for Independent Living whose contact details are
on page 45.
We can help those who are not eligible for financial
support from us with information and advice and with
assistance in finding services. Alternatively, you may wish
to contact one of the local agencies listed on pages 15–23.
People in greatest need are our priority
Regardless of your financial situation, you are entitled to
information and advice from us about any care and support
needs you may have.
We follow central government guidance set out in a
document called ‘Prioritising of Needs Guidance’, which
has been issued to local councils across the country. The
aim is to make sure all decisions on who receives financial
help with care and support are made fairly, openly and
consistently. This means each council has to set criteria
to make sure support is allocated fairly and to those in
greatest need.
Eligibility criteria is divided into four bands representing
the seriousness of the risk to your independence: ‘critical’,
‘substantial’, ‘moderate’ and ‘low’.
Currently in Wiltshire you are eligible for funded care and
support services if your needs are assessed as ‘critical’ or
‘substantial’. This ensures that people in the greatest need
will get most help.
There are many council services which are not means
tested, including bus passes and Blue Badges.
For more information about this call our customer
advisers on 0300 456 0111 and ask for a copy of the
‘Fair Access to Care Services’ factsheet, or download the
factsheet from our website: www.wiltshire.gov.uk
9
Wiltshire’s award
winning care at
home service.
Winners of ‘putting
people first’ in the
south west region.
Providing a highly skilled care staff team and qualified nurses,
to individuals within their own homes.
We pride ourselves in being able to
offer you a service which is fourfold:
Using a person centred approach, First City provide outcome focused
care / support packages, which meets the needs, aspirations and
wishes of those receiving the service.
1. Professional Our aim is to recruit only the most
professional staff.
Through the life time of the support plan, the service is
provided in a flexible manner and continually reviewed to
ensure diversity and that the aims and goals of the service user
are always being met.
2. Reliable We endeavour to never let you down.
3. Flexible We will adapt to your individual needs.
4. Accessible We can be contacted 24 hours a day,
365 days a year.
Care and Support 24 hours 7 days a week
Services: Personal Care, Community Nursing, Respite Care,
Palliative Care, Day Centre Support, Companionship,
Waking Nights, Sleep-ins, Live-in Care, Activities Support,
Shopping, Domestic Support
Malmesbury
Your local branches:
Chippenham Tel: 01249 444900
Industry Park, Cricketts Lane, Chippenham SN15 3EQ
Swindon Tel: 01793 434222
Chippenham
Calne
Swindon
Marlborough
Devizes
Rochester House, Victoria Road, Swindon SN1 3AW
Salisbury Tel: 01722 320000
Boathouse Meadow Business Park,
Cherry Orchard Lane, Salisbury SP2 7LD
Email: [email protected]
www.firstcitynursing.co.uk
Amesbury
Wilton
Salisbury
Community living
Care in your own home
We know that lots of people want to stay in their own
homes and we want to help you to do this. However, if
you are finding it difficult to manage, you could consider
using the services of a care and support or domiciliary
care provider. These companies employ staff who can
help you with bathing, washing and dressing, as well as
practical support with shopping, laundry and cooking
meals.
Staff will be trained in personal care and safety
procedures, moving and handling, hygiene and infection
control and first aid. If you need nursing care at home,
many of these care providers employ registered nurses.
These companies can also help after a stay in hospital
with shopping, cleaning and preparing your house for
your return and so on.
Agencies providing care at home are monitored by the
Care Quality Commission (CQC) which regularly inspects
agencies and produces reports on their findings which
can be found on the CQC’s website: www.cqc.org.uk.
Equipment for independent living
If you are struggling to manage everyday tasks such
as bathing, climbing the stairs, or getting up from
your chair, it may be that an item of equipment
could make the task easier. If you would like an
assessment, contact our customer advisers on
0300 456 0111, or you can contact Medequip on
01249 815052. Medequip has assessors available to
advise you and provide you with the equipment
you need.
Your request may be dealt with immediately by the
person you talk to on the telephone, but if not they
will arrange for someone to visit you and assess how
best to resolve your difficulties. They may be able to
suggest alternative ways of doing something which
could mean there’s no need for any equipment.
Telecare and response service – keeping you safe
Telecare is sometimes called ‘assistive technology’. It aims to
promote your independence, improve your safety at home
and provide reassurance for you and your carers. It usually
consists of a base unit linked to a telephone and a personal
pendant which is worn around the neck, on the wrist or
attached to a belt.
Sensors automatically monitor the home environment.
These are linked to the base unit without the need for
wiring and can detect potential dangers such as gas, smoke
or overflowing water.
When the alarm is activated, trained staff at a monitoring
centre will respond and, if necessary, arrange for someone
to visit you at any time of the day or night. They may also
contact the emergency services if necessary.
This call centre monitoring and response service is
provided to us through Medvivo.
If you are interested in Telecare, we can discuss the
options with you so that you can decide which sensors will
assist you. If you want more information, you can telephone
our customer advisers on 0300 456 0111, Medequip
which provide this service under contract to us can be
contacted directly on 01249 815052.
Both Telecare and the response service can be
purchased for a small weekly charge.
Adapting your home
If you have mobility problems, you might benefit from
adaptations to your home. This is another service we can
provide.
A case coordinator will be allocated to you to make an
initial assessment of what you need. Major changes will
involve occupational therapists and referral for a meanstested Disabled Facilities Grant to help with some or all of
the costs. If you are on a low income, you may qualify for
a full grant.
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Care at home agency checklist
These questions may be useful when considering using
the services of a domiciliary (care at home) provider to
help you build up a picture of how your care needs will be
met in your own home.
For care packages which have been arranged by us,
contracts and care plans will have been completed
by your care manager and the agencies used will be
accredited by the Care Quality Commission.
People arranging and funding their own care, either
privately or through a direct payment, can choose their
© 2014 Care Choices Ltd
own worker or care agency.
It is important that people have choice and control
about how they are supported. Before deciding on which
agency will support you, ask them to discuss and agree a
support plan with you. This should cover the aspects to
your care that are important to you.
There are a wide range of activities or resources in your
community and your agency should be able to discuss
how you can access these so you can meet people with
common interests.
Agency 1 ....................................................................................................................................................
£ ................. p/h
Agency 2 ....................................................................................................................................................
£ ................. p/h
Agency 3 ....................................................................................................................................................
£ ................. p/h
Domiciliary care agencies – some things to consider:
• What experience does the agency have in your particular
field of need? Can they supply references for you to
check?
• What is the agency charging per hour? What is included
in that price?
• How long has the agency been operating?
• How can you contact the agency in an emergency or
outside office hours?
• How many carers would the agency assign to care for
you and would you see the same one every day? If not,
how does the staff rota operate and what happens if your
carer goes on holiday or is sick? Will you be notified in
advance that a different carer will be attending?
• If you’re not happy, how easy is it to make a complaint?
• Home care agencies providing personal care, must
be registered and inspected by the Care Quality
Commission. Ask to see a copy of their registration
certificate.
• If this is a private contract, ask for a copy of the agency’s
contract terms and read these carefully with someone
you trust. Get as much help as you can going over it and
ask any questions you may have before signing anything.
The Citizens Advice Bureau or Age UK could help with
this. Contact details can be found on page 44.
13
cloud
homecare
Quality care and
support in
Warminster and the
surrounding villages
We provide bespoke services to help you live independently in your own home
Personal support
Personal Care - washing, dressing and bathing etc.
Health Related Activities - prompting or administration of medication,
collection of prescriptions, and escorting to doctors, dentists and
hospitals etc.
“Mum’s greatest wish is to stay in her own home as
long as possible but without the amazing care given
by Cloud Homecare this would not be possible.
I could recommend Cloud Homecare to anyone.”
Tessa
Practical support
Washing up, tidying up, light cleaning, laundry, ironing, shopping, food
preparation, pension collection, assisting with pet care, and supervision
of gardening and home maintenance.
Social support
Companionship and conversation, visiting neighbours and friends, and
accompanying on shopping trips, days out and to social events.
Registered with CQC
“Before we discovered Cloud Homecare we were
seriously worried that my godmother would have to go
into a care home. This has enabled her to remain in
her home, whilst retaining a sense of her much-loved
independence”
Alice S
Tel. 01373 832597
[email protected]
www.cloudhomecare.co.uk
Live in Care
When you need support but wish to remain in your
own home, we can provide the care you need.
We provide long term and short term
care and respite.
Our carers are dedicated, trained, and carefully
chosen to meet your requirements.
Please call our friendly and professional
Regional Manager
Hilary Sinclair
Telephone: 01793 209126
www.gchc.co.uk
Good Companions Care Group
REGISTERED WITH THE CARE QUALITY COMMISSION
14
Purity care focuses on offering our service users
with the highest standard of care and customer
service in the home care industry.
Services includes:
• Cleaning, Ironing and preparing meals
• Washing, dressing or shaving
• Shopping, collecting prescriptions
• Company and help whilst recovering from illness
• Assistance with getting up and going to bed
• Accompanying you to appointments or social activities
• Medication assistance
• Pop in/security checks
Tel: 01793 423862
www.purity-care.co.uk
Home care provider listings
A & T (SALISBURY) LTD
Salisbury
Tel: 0772 146 0075
OP D PD LDA MH SI
ABICARE SERVICES LTD WDCPA Advert page 26
Bradford on Avon OP D PD LDA MH SI YA
Tel: 01722 343981
Salisbury OP D PD LDA MH SI YA
Tel: 01722 343981
AGINCARE UK LTD Chippenham Tel: 01249 652111
Salisbury
Tel: 01722 398688
Advert page 16
ALZHEIMER’S SOCIETY
Chippenham
Tel: 01249 443469
OP D YA
ALZHEIMER’S SUPPORT
Trowbridge
Tel: 01225 776481
D
AUDLEY CARE WHITE HORSE WDCPA
Marlborough Tel: 01488 687020 Advert 12
OP D PD YA
OP D PD LDA MH SI YA
AUTONOMY CARE LTD
Devizes Tel: 01380 739295
Advert page 22
OP PD LDA MH YA
ALABARÉ CHRISTIAN CARE AND SUPPORT
Salisbury
LDA MH AD
Tel: 01722 322882
BAILEY CARE WDCPA
Melksham
Tel: 01225 709494
OP D PD LDA MH SI YA AD
ALLIED HEALTHCARE GROUP WDCPA
Devizes
Tel: 01380 738820
Salisbury
Tel: 01722 416446
Swindon
Tel: 01793 849800
BECKFORD LODGE
Warminster
Tel: 01985 847755
BEECHES HOMECARE
Malmesbury
OP D PD MH SI
Tel: 01666 825496 Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol and drugs
Bands
WDCPA Member of the Wiltshire Domiciliary Care Providers Association – page 43
Advertisers are highlighted
15
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We have been providing care in Wiltshire
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WE CAN ASSIST WITH:
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08000 121 247 | www.liveincare.info
Salisbury - 01722 398 688
16
Fresh or frozen meals
◆ Safety visits / sitting
service General
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cleaning
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Laundry: Washing, drying and ironing
We operate 7 days Shopping:
a week, 365 You can go with the carer or
days a year and we are registered
Contactwith
Details:
the CQC. The we
areas
wedo
cover
can
it for you
are Bradford on Avon, Melksham,
Phone Number:
Medication
Trowbridge, surrounding
villages. prompting
01225 350612
Safety visits/ Sitting service
If you would like anymore information please don’t hesitate
E-mail: to
safe-care
contact us on any
of the contact
details.
Escort
to appointments
@blueyonder.
co.uk
If you would like anymore information
Phone Number: 01225 350612
please don't hesitate to contact us on
Website: www.
E-mail: [email protected]
safecare-wiltshire
any of the contact details.
Website: www.safecare-wiltshire.co.uk
.co.uk
We operate 7 days a week, 365 days a year.
The areas we cover are Bradford on Avon,
Melksham, Trowbridge, surrounding villages
Registered with the CQC
Home care provider listings continued
BLUE SKY ENABLING (WEST REGION)
Bath
Tel: 0844 225 1337
OP D PD MH YA
CAREWATCH NORTH WEST WILTSHIRE WDCPA
Trowbridge Advert page 24
Tel: 01225 719333 OP D PD LDA MH SI YA AD
BLUEBIRD CARE (WILTSHIRE NORTH)
Bradford on Avon
Tel: 01225 863565
CARONS CARE LINE
Warminster
Tel: 01985 850124
BUTTERFLY HOME HELP
Westbury
Tel: 01373 825951
OP D PD SI YA
Advert page 18
OP D PD MH SI YA
CANDLELIGHT HOMECARE WDCPA
Trowbridge
Tel: 01225 776000
CARE BUREAU, THE
Salisbury
Tel: 01722 414788
CARE MATTERS (WILTSHIRE) LTD
Warminster Tel: 01985 218055
CARE ON CALL (UK) LTD
Cricklade
Tel: 0870 606 0609
CAREPRIDE WILTSHIRE
Calne
Tel: 07855 059478
Advert page 20
OP D SI
OP D PD MH
CATHEDRAL GATE DOMICILIARY
CARE SERVICES WDCPA
Salisbury
Tel: 01722 340644
CELTIC CARE SERVICES LTD
Chippenham Tel: 01249 651908
OP D
OP PD LDA MH SI YA
Advert page 8
CHANTRY HOUSE
Westbury
Tel: 01373 828800
CLOUD HOMECARE LTD
Warminster Tel: 01373 832597 OP
Advert page 14
OP D YA
DUNRAVEN HOUSE AND LODGE
Salisbury
Tel: 01722 321055
OP D PD LDA MH SI AD
ELITE CARE WDCPA
Salisbury
Tel: 01722 323223
Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism
Bands
17
We offer:
Making Independence Possible...
Saxon Care is a home care agency providing quality private care in the comfort of your
own home. We enable you to retain your independence and offer a real alternative to
a residential or nursing home. Whether you require a short visit, or every hour of every
day, our team of dedicated and experienced support workers are on hand to ensure you
receive the very best levels of care.
Saxon Care is one of the first domiciliary care agencies in Wiltshire to utilise an electronic
call monitoring system, providing extra reassurance and the peace of mind that you or
your loved ones are receiving the highest quality care.
We are regulated by the Care Quality Commission (CQC) and received a 5 star rating in our
latest report which is available through our website.
With the help and support of Saxon Care, you or your loved
ones can continue to live at home for as long as possible.
• Personal daily care
• Help with getting up and getting
ready for bed
• Waking nights/Sleep-In Service
• Companionship/Sitting Service
• Help with shopping and meal
preparation
• Live-in care
• Accompanied visits to appointments
and social outings
• Domestic support such as laundry
and light cleaning
Tel: 01249 70 50 50
Web: www.saxoncare.com
DELIVERING QUALITY
SUPPORT AND CARE
ACROSS WILTSHIRE
A leading not-for-profit care provider, we
deliver a range of services across Wiltshire to
support people to live independently in their
own home, including:
Our qualified team of professional carers
help you or your family and friends,
live independently at home without upheaval
or change to your lives.
We take the time to understand your needs,
treating you as if you were part of our family...
Call 01373 825951
for more information
Butterfly
Professional Care
Family Values
An affordable alternative to residential care.
Home help and personal care services for Westbury and surrounding areas.
www.butterflyhomehelp.com
RegisteRed WitH tHe CARe QuAlity Commission
18
• Assistance throughout the day with washing,
dressing, bathing and showering
• Support with domestic tasks, such as cleaning,
laundry and shopping
• Companionship, holiday and respite support
• Home from hospital reablement as part of the
‘Help To Live at Home Scheme’
• PETALS – Specialist dementia support
• Complex care, assistance for people with a
variety of health needs
• Live-in care, providing a support and care
worker who lives with you in your own home
For more information, please call our
dedicated Wiltshire team on (01225) 702141.
www.somersetcare.co.uk
ENTERPRISE CARE
Salisbury
Tel: 01725 510166
INNOVATIONS WILTSHIRE LTD WDCPA
OP D PD MH SI
FIRST CITY NURSING WDCPA
Chippenham Advert page 10
Tel: 01249 444900
Salisbury
Tel: 01722 320000
Swindon
Tel: 01793 434222
FORGET ME NOT CARE AGENCY WDCPA
Westbury
Tel: 01373 858333
GOOD COMPANIONS
CARE GROUP
GRANHAM HILL OFFICES
Marlborough
Tel: 01672 514339
Advert page 20
Marlborough OP D PD LDA MH
Tel: 01672 514339 INSITU CARE LIMITED AMESBURY
Advert page 22
Amesbury
Tel: 01722 335435
INSITU CARE LTD WDCPA
Advert page 22
Salisbury OP D PD MH SI
Tel: 01722 335435
KEIRON STARNS CARE AGENCY
OP D PD SI
Warminster
Tel: 01985 844752
LEONARD CHESHIRE DISABILITY
Advert page 14
OP D PD MH YA
Trowbridge
OP D PD LDA SI YA
Tel: 01225 781129 LIFELINE HOMECARE
OP D PD LDA MH
HOME INSTEAD SENIOR CARE
BATH AND WEST WILTSHIRE
Corsham Advert page 20
Tel: 01249 847594
INDEPENDENT LIVING SOLUTIONS LTD
Salisbury
Tel: 01722 742442
Advert page 22
Westbury Tel: 0845 00 93 123
LIFEWAYS COMMUNITY CARE
Melksham Tel: 07795 367517
OP D PD LDA SI YA
MAGNASET LTD
Trowbridge
Tel: 01225 767571
Bremhill Wick Hill
Bands
19
At Innovations we are a local company with a
commitment to the East Wiltshire area. Established in
1997 we now offer a Domiciliary Care service to help
people to live in their own homes and to access their
community.
Our service is available to older people, people with a
learning or physical disability and people with mental
health support needs.
We can offer care or support which is tailored to your
personal needs. This could be on a long term or short
term basis. We will talk to you about what it is you need
but it could include things like getting up and going
to bed, washing, support to prepare meals, with your
medication and housework.
If you need to get out we can help you with shopping,
hospital appointments and accessing community facilities.
Care Matters (Wiltshire) Ltd
Providing Quality
Community Care Services
Est. 2003
If you live in Pewsey
or Marlborough or the
surrounding area and need
care or support, please feel
free to contact us.
Contact our Marlborough
office on 01672 514339
or email us on
[email protected]
to discuss your service
requirements.
Home.
There’s no place like it.
With our absolute focus on
quality of service, why are
we different ?
T: 01985 218055
Do you need help?
We can assist you with:
• Personal care • Wellbeing visits • Domestic duties
• Helping with getting up and getting ready for bed
• Companionship • Shopping • Cooking • Bathing
• Outings • Sitting service • Escorted trips
Care Matters is a small private care agency providing
home support services to people who wish to remain
independently in their own homes.
Areas covered are Mere, Warminster, Westbury and all
surrounding villages.
www.carematters-wilts.co.uk
[email protected]
20


Services include:
 Companionship
 Light housekeeping
 Local transportation
& errands
 Meal Preparation
 Respite Support
 Convalescence support
 Shopping
 Personal care
 Specialist dementia and
Alzheimer’s care
and much more ...



We turn up at the agreed
time … every time
We send the same person so
you always know who will call
We do not provide ‘care’ in
fifteen minute slots; with us
it’s minimum of an hour
Our staff do not wear
uniforms, so to everyone else
it looks like family or friends
are visiting
We are very proud of our
reputation for providing an
outstanding service
From just a couple of hours a week, our service is available up to
24 hours a day, 7 days a week.
Being able to continue living at home can be one of the most important
comforts in an older person’s life. That’s why Home Instead Senior Care
are here to help.
Winner: National
Care Provider of
the Year Award
Call us on 01249 847 594 or 01225 808 273
email [email protected]
www.homeinstead.co.uk/bathwestwilts
Approved by
the Care Quality
Commission
MEARS HELP TO LIVE AT HOME WILTSHIRE
Amesbury Advert outside back cover
Tel: 0845 266 8944
PEERCARE
Trowbridge Tel: 01225 710971
MENCAP - TROWBRIDGE
PRIME CARE AGENCY LTD
Salisbury
Tel: 01980 652526 LDA YA
MIHOMECARE WILTSHIRE
Melksham
Tel: 01225 791015/0333 121 8201 OP D PD LDA MH SI YA AD
PRINCESS HOMECARE WDCPA
Lyneham
Tel: 01793 852473
MY LITTLE ANGELS
Trowbridge
Tel: 01225 767806
PURITY CARE
OP D PD
OP D PD MH SI
Advert page 14
OP D YA
NURSE PLUS AND CARER PLUS
Salisbury Advert page 22
Tel: 01722 439810
REACH SUPPORTED LIVING SALISBURY
Salisbury
Tel: 01633 679899
OSJCT FLORENCE COURT
Trowbridge Tel: 0800 988 8133
SAFE CARE WDCPA
OTHEN CARE LTD Tidworth
Tel: 01980 846929
PA CARE AGENCY
Chippenham
Tel: 0772 008 3194
Advert page 48
OP D PD LDA
OP D PD LDA SI YA
SARSEN COURT
Devizes
Tel: 01380 735439
LDA
Advert page 16
OP D PD MH SI YA
SAXON CARE SOLUTIONS LTD WDCPA
Chippenham Advert page 18
Tel: 01249 705050
Bands
21
We provide personalised care packages
to suit your needs
•Dedicated,welltrainedstaffdelivercareinyourownhome
fromhalfanhourto24hours,sevendaysaweek.
•Familyrunbusinesswithover25yearsexperienceinprovidinghomecare
•Wecanhelpwithanythingfromcookingmeals,helpwithbathingand
dressingandotherduties.
Glastonbury Office: 01458 832692
Westbury Office: 0845 00 93 123
www.lifelinehomecare.co.uk
[email protected]
Just a call away
night or day
PROVIDING SPECIALIST DOMICILIARY
CARE SERVICES
s Care & Support 24/7 s
s Personal Care & Safety Checks s
s Domestic Chores s Shopping s Laundry s
s Accessing The Community s Appointments s
s Meal Preparation s Assistance with Medication s
s Waking Night/Sleep-In Service s
Office Opening Hours:
Specialising In
Monday - Friday
8am - 5pm
Learning Disabilities, Mental Health, Elderly,
Out Of Office Hours
Palliative Care, Parent Enabling &
On-Call System
Children’s Services
Autonomy Care Limited, Unit 5, Bath Road
Tel: 01380 739295
Business Centre, Devizes, Wiltshire, SN10 1XA Fax: 01380 829686
www.exalonautonomygroup.net
Registered In United Kingdom No: 6500134
Our experienced Care Workers are on hand to offer
assistance to the elderly, people with a learning, physical
disability or extra help following a stay in hospital.
+ Fully trained and DBS checked staff
+ Registered with the CQC - Care Quality Commission
+ Times to suit you, 24 hours a day, 7 days a week
+ Complex and continuous care packages
+ Out of Hours on call service - no call centres
+ Offering assistance with personal care, domestic work,
getting in/out of bed, bathing, day trips, assistance dressing,
social inclusion, companionship, life skills & much more..
Insitu Care
Committed to providing high quality
care in the community
• Personal care
• Emergency on-call
• Relief or holiday respite
• Washing/bathing
• Assistance getting up/
going to bed
• Meal preparation
• Shopping and housework
Call for information about all our services:
Salisbury – 01722 335435 or 07921 312119
Amesbury – 01722 335435 or 07725 830987
www.insitucare.co.uk
22
SHAFTESBURY COURT (MANOR CLOSE)
Trowbridge
Tel: 01225 760228
PD LDA
UNITED RESPONSE DCA
Chippenham
Tel: 01249 765504
LDA
SOMERSET CARE COMMUNITY SERVICES (WILTSHIRE)
Melksham Advert page 18
Tel: 01225 702141
VIP HOMECARE
Warminster
Tel: 01985 219619
SPIRE HOMECARE LTD WDCPA
Salisbury
Tel: 01722 327319
WESSEX CARE COMMUNITY SERVICES
Salisbury
Advert page 60
OP D PD LDA SI YA
Tel: 01722 336933
SPITTLEBOROUGH FARM
Wootton Bassett
Tel: 01793 841204
WILLOW HOUSE DCA
Amesbury
Tel: 01980 622220 PD LDA SI YA
SURECARE SERVICES (WESSEX) WDCPA
Trowbridge Advert page 16
OP D PD MH SI YA
Tel: 01225 760100
TRUE CARE
Trowbridge
Tel: 01225 767848
WILTSHIRE LINK HOMECARE
Swindon Tel: 01793 548984 OP D PD LDA SI YA
LDA YA
Advert page 4
OP D PD MH SI YA
TURNING POINT – WILTSHIRE
Salisbury
Tel: 01722 820950
OP LDA YA
TYDEMAN’S HOMECARE WDCPA
Wootton Bassett
Tel: 01793 851015
OP D
CARE PROVIDERS
Would you like your business to
be seen by thousands of relevant
care-seekers at their time of need?
Call Care Choices on 01223 206960 to
promote your business here.
Bands
23
Choice,
Support &
Independence
Providing quality
care in your own home
Carewatch North West Wiltshire has been helping
people remain independent at home for over 12 years.
We pride ourselves on the quality of our service which
is driven by our expert skills in recruiting the right care
workers.
Our care workers receive exemplary training and ongoing
development leading to recognised qualifications.
We have won awards for the training that we provide
and we support and encourage all of our staff to excel in
their career.
Our clients tell us that continuity of care is a very
important part of the service we provide so when you
choose Carewatch to support you, or a loved one at home,
you will have peace of mind that the same care worker will
be there for each visit, and at the same agreed time.
Carewatch can provide you or a loved one with, personal
support, complex care, palliative and respite care, light
domestic duties such as shopping and cleaning, and
administration of a Direct Payment or Individual Budget.
We take a person centred and integrated approach to the
care we provide, listening to the needs and wishes of the
client, their family, and working alongside other medical
professionals as necessary.
For more information please call:
or visit our website:
Carewatch home care is a flexible service, adapting and
changing to meet your requirements, this could involve
for example, increasing your care when a family carer is
on holiday, has other commitments or is ill.
In the UK there are nearly two million people receiving
care from family and friends, we recognise the need
for these carers to be supported to retain a degree of
independence for themselves. In response to this need,
Carewatch have teamed up with Carer Support Wiltshire
to provide free training to unpaid carers, and can assist
with providing carer cover if required.
This is an excellent opportunity for your carers to meet us
and experience the high quality training our care workers
receive. All our free training is carried out alongside
new and existing staff, so you will get a real feel of what
Carewatch is all about.
Carewatch can provide a complete package of care, or
can work with your existing care and support team; we
provide a totally flexible service.
 01225 719333
 www.carewatch-wiltshire.co.uk
www.carewatch-wiltshire.co.uk
Home improvement agency
This agency will work with you if you are receiving a
Disabled Facilities Grant (DFG) for a major adaptation to
your home such as installing a stair lift or a level access
shower.
However, should you wish to carry out adaptations
privately or are not eligible for a grant but would like some
support managing it, for example, someone to source
builders/oversee the work, they can do this for you, but
they will charge a fee.
Contact Medequip on 01249 815052.
Handyperson service
As finding someone to do small jobs can be difficult, we
commission a handyperson service. The service can help
with small jobs such as replacing a tap washer, tacking
down loose carpeting to prevent trips or installing a
grab rail to assist you up a step. You can access this
service whether you live in your own home or in rented
accommodation.
There is a charge for this service, but if you receive low
income benefits you may be entitled to the labour costs
free of charge up to a certain amount, but, there is always
a charge for materials.
For more information or to request the service
contact Medequip on 01249 815052.
Sherrington
Occupational therapy
Occupational therapists can help you lead a more
productive, active and independent life using a variety of
methods, including the use of adaptive equipment. They
can assess your home for hazards and point out things
that contribute to falls.
The reason you need occupational therapy can
determine how you access the service. Short-term
conditions, for example if you need support following an
operation, will mean you will access services through the
NHS. Speak to one of the healthcare professionals treating
you. They will discuss your needs with you and decide if
you would benefit from occupational therapy. They can
arrange an assessment with an Occupational Therapist
(OT) as part of your care.
For long-term conditions, such as a permanent physical
disability, occupational therapy is usually accessed
through your local council. You should contact us to
arrange an assessment with an OT, or you can be referred
for an assessment by:
• your GP or consultant (specialist doctor);
• a nurse;
• another healthcare professional;
• a social care professional.
If you do not want to access occupational therapy
through the NHS or Wiltshire Council, you could contact
an occupational therapist directly. If you decide to see a
private occupational therapist, make sure they are fully
qualified and are a member of a recognised body, such
as the British Association of Occupational Therapists (visit:
www.cot.co.uk).
Only healthcare professionals who are registered with
the Health Professions Council (HPC) are allowed to use
the title of Occupational Therapist. You can check that
your OT is registered by checking the Health and Care
Professions Council online register at: www.hpcheck.org.
An OT can carry out a health and social assessment
to identify what areas of your everyday life are
causing problems. They will discuss your needs with
you and explain what help is available. An assessment
and any advice or information they give you should
be free.
25
Achieving better independence...
With guaranteed peace of mind
Homecare enables anyone who needs some extra
day-to-day support to live independently in their own
home. If you would like some assistance with personal or
domestic tasks from Carers who are both friendly and
professional, Abi can help. Please call us for an
informal chat.
Live-In care is the perfect choice for anyone that wishes
to remain at home but have the reassurance of a full-time
live-in Carer on hand 24/7. If you need long or short respite
care then Abi’s fully trained, friendly and professional Live-In
Carers can help. Please call us for more information.
Abilink is an innovative and proactive care support service.
Delivered either through your television or through our
touch screen solution Abilink allows you to have 24 hour
access to a Carer, friends and family. Please call us for more
information and a demonstration.
If you need a helping hand around the home, whether it’s
a weekly clean or a major blitz, Abi provide an excellent
service, competitive prices and peace of mind. For cleaners
that are fully CRB checked, reliable and efficient please call
us for a quote.
To find out more information and see if we can help you or your relative please call
01722 343981
Quoting reference 007
Abi is the Number1choice for a career in Care in Wiltshire, please visit our website for more information.
www.abicare.co.uk
Community resources
There are many different resources in the various
communities in Wiltshire ranging from day centres
providing a hot meal, some company and activities to
keep fit, to walking groups, reading groups and so on.
Further information and details on what activities
are available in your area can be obtained from Age
UK Wiltshire and Age UK Salisbury District. These
organisations are funded by us to provide support and
advice to the majority of lunch clubs and day centres
across the county. Please see page 44 for Age UK’s local
contact details.
Other help that is available
Support for carers
A carer is someone who provides unpaid support to a
family member, partner, friend or neighbour. This could be
because they are ill, frail, or disabled, or have mental health
or substance misuse problems. Anyone can become a
carer. Carers can be any age and may or may not live with
you. If there is someone who helps and cares for you on a
regular basis, they will be a carer.
We understand that the caring role can be both
satisfying and exhausting. Carers are entitled to an
assessment and may be eligible for a range of services.
More information is available on the website:
www.wiltshire.gov.uk/adultcare/carers
To find out more about support for carers contact your
local carers’ support agency listed on page 44.
Respite care and short stays
Carers sometimes need a break and this can be provided in
several ways.
1. You can go into a care home yourself for a week or two to
give the person who looks after you a break.
2. Home-based respite care can be arranged when a care
worker moves into your home.
3. Family-based respite care may be arranged when you
move into another family’s home for a period.
The best option for you and your carer will depend on your
needs, the urgency of the situation and personal choice
and cost. There are a number of different schemes in
Wiltshire; contact our customer advisers on 0300 456 0111
for advice.
If you are thinking about long-term care, but have had
no experience of living in a care home, you may wish to
book in for a short stay to see what it’s like. This will help
you make an informed decision. If you have nursing needs,
you can get additional help with fees. See ‘Care homes with
nursing’ on page 31.
Support from the NHS
NHS Continuing Healthcare is ongoing care arranged
and funded by the NHS, when it has been assessed that
an individual’s primary need is a health need. It can be
provided in any setting. In a person’s own home, it means
that the NHS funds all the care that is required to meet the
assessed health needs. In care homes, it means that the
NHS also makes a contract with the care home and pays
the full fees for the person’s accommodation as well as their
care. For further information contact the Wiltshire Clinical
Commissioning Group on 01380 728899.
A national policy has been drawn up by central
government that sets out the types of conditions that will
meet the eligibility criteria for continuing care. Currently
these are:
• NHS Continuing Healthcare which is provided if you
have extensive healthcare needs. This is free of charge.
• Continuing Care is a package of care that involves
services and funding from both the NHS and ourselves.
You can ask for an assessment by health and social care
professionals if you think you may be eligible for either NHS
Continuing Healthcare or Continuing Care. They will visit you
to identify and prioritise your needs and the assessment will
be used to decide what services will be provided, where and
who funds them.
If your needs change, regular reviews will be carried out
and your care and/or funding arrangements will change to
meet them. You can pick up a leaflet about Continuing Care
from your GP or hospital.
27
Specialist care
People with a learning disability
The community team for people with a learning disability can be contacted on 0300 456 0111.
People with a physical impairment
Our adult care teams provide services for adults with a physical impairment.
They can be contacted on 0300 456 0111.
People with a sensory impairment
We have a specialist ‘Hearing and Vision’ team which
covers Wiltshire. This team takes referrals directly from:
• the public, including carers, relatives, friends
and neighbours;
• other professionals such as health, education,
environmental health and other social
services staff; and
• voluntary agencies.
Everyone can get information and advice. The team
also assesses an individual’s situation and helps decide
how best to meet their needs. This may be through our
services or from other sources.
Contact: telephone 01380 725201 (voice/text)
Minicom: telephone 01380 732126
SMS (Text): 07899 067466
People with mental health conditions
There are two locality based specialist mental health
social work teams in adult care which provide support for
adults with mental health social work needs. The team is
responsible for completing assessments and reviews and
for arranging specialist placements or services including
short-term supported housing or vocational support.
The initial point of contact to access mental health
services is usually your GP and assessments are carried
out in conjunction with your GP and the Avon & Wiltshire
Mental Health Partnership NHS Trust, the NHS mental
health provider in Wiltshire.
The mental health social work team is also responsible
for coordinating assessments under the Mental Health
Act 1983.
For information on care or support options your
first step is to contact our customer advisers
on 0300 456 0111.
The Avon and Wiltshire Mental Health Partnership NHS
Trust (AWP) provides specialist mental health services
based on individual need which help people to find
28
the best way to recover and stay well. The initial point
of contact to access mental health services is your GP.
They will discuss with you whether help and treatment is
best provided from primary health services, or whether a
referral to AWP for specialist services is needed.
AWP offers a Patient Advice and Liaison Service (PALS)
which is a free, confidential and impartial service available
to everyone who uses AWP services, their families, carers
or anyone who needs advice, information, support or
guidance with a particular issue.
PALS can help if you:
• are worried and not sure what to do or where to go;
• need clarity about a situation;
• want someone to listen to your experience
of services; or
• need information and help.
Telephone: 01249 468261
Freephone: 0800 073 1778
Dementia care
If you are worried that you or someone you know may have
dementia, it is important that you talk to your GP as soon as
possible. They will be able to rule out any other illnesses or
conditions that may have similar symptoms to dementia,
including depression and infections.
Once your GP has checked for any easily treatable
causes, then they will be able to talk to you about having
an assessment. They may refer you to the memory service,
which is for people who are concerned about their memory
and think it is affecting their day-to-day life. Here an assessor
will talk with you about your memory difficulties, complete
some further checks and discuss the impact of any problems
or issues.
Sometimes getting a diagnosis can take time, but this
should not put you off.
If you do not feel confident about talking to your GP, there
are local charities you can talk to. Alzheimer’s Support and
Alzheimer’s Society also have a dementia adviser service that
offers personalised information and signposting for people
with dementia and their carers – see page 44 for contact
details.
Residential dementia care checklist
For information about dementia care services,
such as care and support in your home or
residential and care homes with nursing, contact
Wiltshire Council on 0300 456 0111.
Support in the community
As it can be best for the person with dementia to stay in their
own home for as long as possible, a range of community
care services is available to facilitate this. We can help you to
access care in your home; sitting services, which provide a
break for any carer you may have; advice on equipment and
adaptations; day care centres and respite care.
These services can be provided directly by registered
providers to those who do not require financial help.
However, we will still be willing to offer an assessment of
need. You may have a choice of which agency you receive
your services from, whether or not we assist with the funding
of your service.
Listings of home care providers start on page 15; those
offering dementia care services are marked with D.
This offers a list of things to look for in care homes specialising in dementia. Please use it in conjunction with the care
homes checklist on page 34.
RESIDENTS
The best indication of a good home is that the residents
appear happy and responsive.
 Are there rummage boxes around the home to
stimulate residents?
 Are residents taking part in activities?
 Are residents talking to each other, staff and visitors?
 Do residents look well dressed and groomed?
 Do residents get to choose their clothes every day?
 Are people supported to stay independent and do things
for themselves e.g. getting dressed, making food etc.?
ACCESS
If the person with dementia needs, or is likely to need,
equipment or adaptations you may want to check that:
 there are adequate signs and cues for different parts of the
home such as dining room and bathroom
 the home has a policy about locking external doors.
BEDROOMS
You may want to find out whether the person with
dementia can have a single room and whether residents
are encouraged to bring in some of their own furniture and
possessions to increase familiarity.
ACTIVITIES
Residents should be stimulated without feeling stressed.
 Are reminiscence activities available?
 Are residents able to compile memory boxes?
 Do staff compile life story books, including
photographs and mementoes?
STAFF
It is important to note whether staff seem friendly and caring
towards residents and whether they treat residents with
respect.
 Do they have any training and experience in dementia care?
 Will the person with dementia have a member
of staff particularly responsible for their care?
 Is there a member of staff you can talk to about
your own worries about the person with dementia?
MANAGER/HEAD OF HOME
A manager who is caring as well as efficient can make all the
difference to a home.
 Does the manager have a knowledge of dementia and can
they deal with difficulties that may arise in an understanding
way?
 Is there a full assessment at home before a resident is admitted?
29
Accommodation
Wiltshire Council’s Adult Placement Service
This service provides long-term accommodation,
short-term stays, respite and day activities to:
• people with a learning disability;
• people with a mental health difficulty;
• older people;
• people with physical disabilities, head injury or sensory
impairment; and
• people requiring ‘Home from Hospital’ services.
Our service is provided in the households of approved
‘adult placement carers’ who offer support or care as
required by the person placed with them.
Once a person has been referred to us, usually by
their care management team, we match them with an
adult placement carer who has a vacancy. A series of
introductions are arranged to help them get to know
each other before deciding whether or not to set up
an adult placement. Our team then monitors each
placement to help ensure that the arrangement is an
enjoyable and fulfilling experience for all concerned.
For further information about adult placement, which
is also known as ‘Shared Lives’, please contact us at:
Wiltshire Adult Placement Service
Wiltshire Council, PO Box 2281, Salisbury,
Wiltshire SP2 2HX
Tel: 01722 438196
Sheltered housing
For some people sheltered or supported housing can offer
an alternative to a care home.
There is a diverse range of sheltered housing schemes
in Wiltshire. Some are bungalows; some are flats with
communal facilities. All of the stock is managed by different
registered providers (landlords). The landlord is responsible
for the upkeep and maintenance of the building and
grounds and housing services such as communal lighting
and heating. You pay rent to your landlord for your home
and service charges to your landlord for utilities and
maintenance of the scheme in which you live. Your service
charge includes the provision of an alarm service to access
help 24 hours a day, seven days a week.
Sheltered housing can be rented or owner-occupied
accommodation.
To apply for sheltered housing, you can download the
application form from the Homes 4 Wiltshire website and
return it to the Homes 4 Wiltshire team.
Alternatively, there is an easy read form available with
pictures to download, or you can contact the office for a
copy to be sent to you.
Website: www.homes4wiltshire.co.uk
Seend Barge - Kennet
30
Extra care housing
Extra care housing is a growing part of the housing
market. It can be owned, rented, part owned/rented
(shared ownership) or leasehold. Extra care housing can
broadly be described as housing into which a range of
care and support services can be delivered on-site 24
hours a day.
Extra care is gaining a reputation for offering
accommodation and care to people who would
otherwise be frequent users of acute services, largely
because they cannot look after themselves in unsuitable
housing. Models of extra care are various, because it is a
concept rather than a housing type.
Generally, an extra care scheme is a development of
flats and/or bungalows with a manager and care and
support can be available for tenants/leaseholders 24
hours a day, usually supported by a lifeline and other
technological assistance. There is normally a café or meal
provision available and an additional range of services
and activities which are open to tenants/leaseholders and
others living in the surrounding area.
For further information, please contact our customer
advisers on 0300 456 0111.
Some extra care schemes in Wiltshire
Ridgeway Community Housing Association
Meadow Court, Aston Close, Pewsey,
Wiltshire SN9 5AH
Tel: 01672 569150
Aster Living
Crammer Court, Church Walk, Devizes,
Wiltshire SN10 3AW
Tel: 01380 739694
Bedfordshire Pilgrim Housing Association
Rutland Crescent, Trowbridge, Wiltshire BA14 0NY
Tel: 01225 764400
Residential care including care homes that provide nursing
What is a registered home?
There are two types of residential home:
• C
are homes (personal care only)
If you are reasonably active but would like greater
security and care, a care home offering only personal care
may be the best option. Personal care includes bathing,
feeding, dressing and help with moving but it must be
paid for if your capital/savings exceed £23,250. See page
38 for more information.
• Care homes with nursing
If you think you may need nursing care in a home,
you will need to be visited by a social worker or a care
manager to determine what care you will need. This
might be in your own home, or in hospital, or in a care
home. You will be fully involved in planning your care
needs.
If a care home providing nursing care is the best solution
for you, your care manager will give you information to help
you find a home that meets your care requirements. The
cost of the nursing care part of your fees is paid by the NHS
to the home. The current amount is £110.89 per week.
It is important that you get your nursing determination
done before you go into the care home. You can contact
the nurse care management teams for your area at the
Clinical Commissioning Group. Personal care is not paid
for by the NHS and must be paid for if your capital/savings
exceed £23,250. See page 38 for further information.
When looking for appropriate care:
• remember that it could be your home for life;
• check that the home is properly registered;
• remember the care available must suit your needs;
• a careful and honest assessment by the care provider
should establish whether the home matches all your
needs, but bear in mind that your requirements
may change;
• c onsider if the home environment is sufficiently
safe/secure;
• ask what activities and facilities are offered; and
• ask if the care home normally does business with us at
fee levels we accept and, if not, should your funds reduce
and you seek financial support from us, you would have
to move or find someone else (known as a third party) to
help pay your care home fees.
See page 35 for more information about paying for care.
Comprehensive lists of care homes and care homes with
nursing in Wiltshire start on page 47.
31
Services Provided by Key Staff:
• Home Care, covering all aspects of
Key Staff Nursing & Domiciliary Care
Agency offers a bespoke service to those
wishing to stay in their own homes.
A tailor-made package of care is created
by a Registered Nurse in partnership
with each client taking into account their
personal requirements, thus achieving
and maintaining independence.
Key Staff pride themselves on a stringent
recruitment process including all
government and CQC requirements.
personal care and domestic duties.
• One to One Care
• Palliative Care
• Specialist Care and Nursing Services,
for example but not limited to;
Peg Feeds, Tracheotomy Care, Infusions,
Stoma Care, BiPap / CPAP.
• Respite Care
• Companionship
• Escort Services
• Live In Care
E:
E: [email protected]
[email protected] T:
T: 01531
01531 637481
637481 W:
W:www.key-staff.com
www.key-staff.com
1st
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Ledbury, Herefordshire,
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Because your home is your castle
Castle Care Wessex Ltd
23/07/2012 14:02
Unit 4, The Business Courtyard, Pyle Farm,
Trudoxhill, Frome BA11 5DL
E-mail - [email protected]
Tel 01373 836767 • www.castlecarewessex.com
We are a small family run care company providing 24-hour live-in care to
the South West. Live-in care enables people to remain in their own homes
with the reassurance that someone is there for them. This also works well for
respite care when clients need a little assistance to get back on their feet.
We offer domiciliary care (shorter drop in visits) in Warminster, Westbury,
Frome and the surrounding villages.
We also provide a variety of training courses.
Registered with The Care Quality Commission
and United Kingdom Homecare Association
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Personal Care • Shopping • Cleaning • Food preparation • Mobility issues • Social visits
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My Home Life
‘My Home Life’ is a UK-wide initiative, sponsored by Age
UK, City University and Dementia UK, aimed at promoting
quality of life for those who are living, dying, visiting or
working in care homes for older people. Its focus is on
‘what makes life good in care homes now, what could
make them better and how might we get there’. ‘My
Home Life’ has a website which gives information and
examples of good practice.
www.myhomelife.org.uk
Wiltshire Council as part of its commitment to working
with care homes to improve quality of life has invested
in the ‘My Home Life’ programme. Over the past four
years the council has supported more than 30 care
home managers to participate in the Leadership Support
Programme which gives the skills to integrate the best
practice themes detailed below into the day-to-day
culture of their care home.
‘My Home Life’ identifies 8 key themes that focus on
what best practice in care homes for older people looks
like in the 21st century.
4. Managing Transitions – moving to a care home is a
major transition in life which may involve considerable
losses, but with appropriate planning and support can
bring benefits and improved quality of life for older
people and their families.
5. Improving Health and Healthcare – recognition that
health is fundamental to quality of life.
6. Supporting Good End of Life – an emphasis on
personal need and dignity through which the resident,
their relatives, friends and staff are supported.
7. Keeping Workforce ‘Fit for Purpose’ – using research
and sharing good practice to identify and meet
the education and training needs of the care home
workforce.
8. Promoting a Positive Culture – promoting a positive
perception of life in care homes for all those involved
and highlighting good practice.
These eight themes provide a good starting point for
conversations with care homes when making decisions.
1. Maintaining Identity – by staff learning more about
residents’ lives it enables them to adopt a more personcentred approach to tailor care and support to each
individual’s needs.
2. Sharing decision-making – everyone’s contribution
being valued to help the care home function as a true
community.
3. Creating Community – through the relationship
between residents, their family, friends, staff and the
wider community.
Inspecting care services and checking quality
The Care Quality Commission (CQC) registers, inspects
and reviews all adult social care and healthcare services in
England in the public, private and voluntary sectors. This
includes care homes, care homes with nursing, home care
agencies and NHS services, amongst others.
Since October 2010, all care providers have been
registered under a system introduced by the Health
and Social Care Act 2008, which brings adult social care,
independent healthcare and the NHS under a single set of
essential standards of quality and safety for the first time.
Following an inspection, each care home and home
care agency is given a report of how it rates against
national essential standards of quality and safety. Each
service’s report can be seen on the CQC website:
www.cqc.org.uk
The focus of an inspection is on the standards of care
that people who use the service receive and whether
they are happy with their care. Virtually all inspections are
unannounced.
For any enquiries or to register a concern or
a complaint, contact CQC by telephone: 03000
616161 or by email: [email protected]
The Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA
When considering care services, it’s always a good idea
to check a service’s inspection report on the Care Quality
Commission’s comprehensive website:
www.cqc.org.uk
33
Care homes checklist
Home 1 ......................................................................................................................................................
£ ................ p/w
Home 2 ......................................................................................................................................................
£ ................ p/w
Home 3 ......................................................................................................................................................
£ ................ p/w
First impressions
•
•
•
•
•
1 2 3
• Are there smoking and non-smoking areas?
• What arrangements are there for religious observance?
• Can you handle your own money?
If not, what arrangements are in place?
• Does a hairdresser/chiropodist visit?
• Are residents accompanied on visits to
the GP or hospital?
1 2 3
Staff
Were you met when you first arrived?
Do staff seem warm, friendly and polite?
Do the residents seem happy, active and sociable?
Does the home feel homely and welcoming?
Is the home fresh, clean and comfortably furnished?
Fees
• How much are the fees?
• Do the fees cover all the services available?
• Under what circumstances will the fees alter – e.g.
annually or according to increasing needs?
• Is the notice to terminate reasonable?
Transport
• Do the staff appear clean, cheerful and respectful?
• Do the staff talk to residents and how do they talk
to them?
• Are the staff formally trained?
• Is there an adequate number of staff on day and night?
1 2 3
• Is the home easy to get to for relatives and friends?
• Does the home provide its own transport?
Accommodation
1 2 3
• Are bedrooms single or shared? Is there a choice?
• Can you decorate and re-arrange your room
to suit yourself?
• Can you bring your own furniture and TV?
• Is there a call system for emergencies?
• Are there enough sockets in your room?
• Can you control the heating in your room?
• Can you lock your room and is there a secure
place for valuables?
• Is there a separate dining room? Bar?
• Are there toilet facilities within easy reach of the communal
facilities?
• Are there both showers and baths?
• Are bathrooms adapted to help people in and out
of the bath?
Accessibility
• A
re there any rules and restrictions, for example, going out
and the time of return?
• Can you choose when to get up and retire every day?
• How are residents involved in decisions about life in the
home?
• Is there a telephone where you can make and
take calls in private and comfort?
• Is alcohol served or permitted?
34
Visitors
•
•
•
•
1 2 3
Are visitors welcome at all times?
Is there somewhere to see them in private?
May your visitors join you at meals?
Can your visitors stay overnight?
Catering
1 2 3
•
•
•
•
How much choice do you get about meals?
Is the food varied and interesting?
Can the home cater for your dietary needs?
Can you have snacks or drinks any time
of the day or night?
• Can you eat in your room?
Activities
1 2 3
• D
oes the home have the right adaptations and equipment
to meet your needs?
• Are all areas accessible for wheelchair users?
• Does the home have extra wheelchairs and
walking aids?
• Is there adequate provision for people with sight or
hearing difficulties?
Life within the home
1 2 3
• C
an you continue to pursue your hobbies
and interests?
• What sorts of activities and entertainment are organised?
• Are outings and holidays arranged?
How much do they cost? £............... £............... £...............
• Are escorts available if necessary?
• Is a library service available?
• Can you have your own flower bed or
help in the garden?
• Can you stay in your own room if you want to?
Gardens
1 2 3
1 2 3
•
•
•
•
Contract terms
•
•
•
•
1 2 3
Are the grounds/gardens attractive?
Are all areas safe and accessible?
Is there somewhere to sit?
Are they quiet?
1 2 3
Can you retain your own room if away?
Can you have a short-stay or trial period?
Will you be given a statement of terms on admission?
Are all procedures, such as complaints,
clearly spelt-out?
Paying for care
The information here has been developed by a group
of public organisations and charities to help people
make better and more informed decisions about
paying for care and to encourage people to get
information and advice about the use of their money
in this regard.
Personal budgets
Personal budgets are an amount of money councils can
allocate to help people get the support they want due to
disability, frailty or vulnerability. Everyone who is eligible
for funded social care will be allocated a personal budget
once their needs are agreed.
There is no obligation for people to manage their
budgets themselves, and different options are available
to help plan and arrange suitable care for each individual.
People will be able to use their budget through a cash
payment, services arranged by us, or a mixture of both.
Direct payments
If you have been assessed as needing community care
services and are capable of managing a direct payment,
with assistance, if necessary, you can receive a payment
and organise and buy services yourself.
Direct payments can be used to arrange support
designed to meet your individual needs. We will agree
these needs with you and write them in your care plan.
A direct payment is sometimes given so that you can
arrange a short break (respite) or buy any equipment that
you need to stay independent. They can also be used to
pay for help with:
own home. We take into account what it would cost if we
provided the services instead.
Unless you are a carer, you will usually have to pay a
contribution to the cost of your services.
If you are interested in learning more about having a
direct payment or wish to access support with an
existing direct payment, we have commissioned the
Wiltshire Centre for Independent Living to provide this
service. They can be contacted on 01380 725400. You
can also contact our customer advisers on
0300 456 0111.
• p
ersonal tasks such as getting up, washing, dressing,
going to bed etc; and
• p
ractical tasks such as food preparation, cooking,
shopping and other related tasks to help you to live in
your own home.
You can choose to buy care from an agency or employ
your own personal assistant.
If you are a carer, you can get a direct payment to pay
for support or services which will help you to carry on
caring, although you cannot use the payment to support
the person you care for.
Direct payments cannot be used for:
• health services;
• p
ermanent care in a care home or care home with
nursing; or
• s ervices which are managed by us – such as our inhouse home care service.
The amount of money you receive depends on the level
of your needs and the support you require to live in your
35
Personal finances
One in four of us may need long-term care or support,
but few of us like to think about it until it happens.
Care can involve help in your own home as well as care
homes or care homes with nursing. If you, or a member
of your family, need care and support now or in the
future there are a number of important things you need
to consider.
The following is intended to help you get information
and advice in relation to your personal finances and how
to pay for care if you:
• are planning for retirement;
• are an older person considering getting help with care
and support for yourself;
• have a need to fund care immediately;
• are a family member, a carer or have Power of
Attorney (PoA) or deputyship of somebody
needing to fund their care;
• have a child with disabilities and want to ensure
they have financial security after you die; or
• are disabled and want to plan your financial
future to make the best use of compensation
payments, or if you think your ability to work
and support yourself financially may lessen
over time.
Seeking financial advice and help
There are three main ways of paying for advice.
• F
ees – by paying the adviser a fee, either at an hourly rate
or a set fee.
• C
ommission – by paying indirectly through commission,
which is deducted by the product provider from the
product(s) you invest in. As well as the initial commission
charged when the product is taken out, there may be
annual commissions, known as ‘trail commissions’.
• F
ees and commission – by paying a combination of
fees and commission.
Later life advisers
Advisers specialise in the financial needs of older people.
Those advisers who have taken steps to become
independently accredited can offer added reassurance that
they offer the practical help and guidance needed to make
the right decisions at the right time.
The later life adviser accreditation scheme has been
developed by the standard-setting body, the Financial
Services Skills Council (FSSC) in collaboration with the
specialist financial services consultancy.
36
Not all advisers offer all three payment options. Make sure
the adviser offers the payment option that you want. Ask
the adviser to explain what you’re paying for, how much it
will cost and how you will pay for it. If you want to pay by
commission, ask your adviser how this will be calculated
and whether this has any effect on the advice you will be
given. Make sure you understand and are comfortable with
the payment arrangements before proceeding. If you’re
getting investment advice, ask your adviser if the costs
include a review of your investments from time to time or if
you must pay for that service separately.
You can access both general information about paying
for care and information about accredited financial advisers
in your area through the Society of Later Life Advisers
(SOLLA):
www.societyoflaterlifeadvisers.co.uk.
The MoneymadeclearTM service also gives information
about finding independent financial advisers.
We have identified two such companies accredited
by SOLLA to provide these services to the people of
Wiltshire. These are:
Seeking financial advice and help continued
Ashcourt Rowan
2 Queen Square, Bath BA1 2HD
Telephone: 01225 475359
Web: www.ashcourtrowan.com/financial-planning
Local specialist based in Bath
Eldercare Group Ltd
Suite 4, Titmore Court, Titmore Green, Little Wymondley,
Hertfordshire SG4 7JT
Branch Office: Dursley, Glos.
Tel: 0800 082 1155
Web: http://eldercaregroup.co.uk
There are other companies that also offer this service, but it
is important to ensure they are accredited by the Society of
Later Life Advisers.
Before you think about the likely costs of any care and
support, it is important that you get information and advice
about the options open to you, both regarding the type of
services that might suit you, and also whether we might
contribute to the costs. If you don’t, you may make poor
decisions about either the care you organise, about how
you pay for it, or both.
If you need ‘nursing care’ you may be entitled to funding
from the NHS for all or part of the cost; you should ask us,
your hospital or GP whether you would be entitled to this.
There are different ways to pay for long-term care. If you
need care and support immediately or in the near future,
first check with us about any support we give. We assess
your care needs and those of your carers.
If your circumstances meet the conditions for support
and you wish us to pay towards the cost of services, we will
then assess your income and capital such as savings. If your
capital and income are below certain levels (locally set if
you continue living in your own home, but nationally set if
you decide to move into residential care) then we will pay
some or all of your long-term care costs.
We will also be able to help you with information about
the choices you have for meeting your care needs and how
to arrange care. Many people wrongly assume that they
will need residential care, whereas there may be options
available to stay at home.
We, your GP or other NHS services can also offer some
people help to try to regain their ability to manage
more independently through the use of equipment or
adaptations to your home, or through programmes of
rehabilitation. You should ask about this.
Also check what benefits you are entitled to. Not
all benefits are means tested and you may qualify for
Disability Living Allowance (DLA) if you are under 65 or
Attendance Allowance (AA) if you are over 65. AA/DLA (care
component) cannot normally be paid if we are funding
your care in a care home, or the NHS is.
If you don’t qualify for financial help from us, you will
normally have to pay the cost of care out of your own
income and savings.
If you move into residential care, the value of your home,
if you own one, will be taken into account and if you seek a
loan from us a charge may be placed against the property
pending its sale, although this doesn’t necessarily have to
take place immediately if you don’t wish it.
It is important to make sure you find out as much as
possible before making care funding decisions.
For further information, please contact our
customer advisers on 0300 456 0111.
Stockton
37
How Wiltshire Council can help
Regardless of your financial situation, our staff are happy to
offer you an assessment, and information and advice about
your care options, including moving into a care home or
care home with nursing.
If you have capital or savings of more than £23,250 you
will have to pay for any care services you require, but you
are still entitled to discuss your needs with someone at
Wiltshire Council who is trained to advise you. For further
information about options please look on our website for
‘Your Financial Contribution towards Your Social Care’.
If you have capital or savings of less than £23,250 you
may be entitled to funding from us. A financial assessment
will be undertaken to determine what we consider you can
afford to pay towards your care.
If you need to move into a care home, you may be
entitled to some of the following financial assistance and
support:
Twelve-week property disregard
If your former home is included in your financial
assessment, but your other capital/savings is less than
£23,250, and your income is not enough to meet your
care home fees, we may assist with the cost during the first
twelve weeks of permanent care if we agree that care is
needed.
This benefit will not be paid if your care home is funded by
us, but can be if the financial help provided by us is a ‘loan’
pending the sale of a property.
Running out of money
If your capital/savings are likely to reduce to £23,250, you
must let us know at least two months in advance as we
will step in to help with your care fees. We must conduct
an assessment of your situation and will normally make a
contribution towards your care costs. If the home you have
chosen charges more than we consider is appropriate, you
will need to find someone to help pay the difference – a
‘top-up’ payment. Whoever does this, whether family or a
benevolent charity, they should realise that they may have
to pay this for some time. Alternatively, you would have
to find a cheaper home, although before this happens we
will undertake a risk assessment to confirm that you are fit
enough to move.
Understanding your rights before moving into care
is essential. There are a number of financial products
and specialist companies who may be able to help. It is
important to seek advice before committing yourself.
Citizens Advice or Age UK can advise you further.
Deferred payment agreements
After the 12-week property disregard period, any financial
help from us will be in the form of a loan and a charge will
be placed against the value of your home and recovered
once your house has been sold. However, we may limit
how much we will pay and it may affect your entitlement
to pension credit or income support if your property is not
seen to be on the market, as it will be treated as capital by
the Department of Work and Pensions (DWP).
Attendance Allowance/Disability Living Allowance
(care component)
These are a non-means tested, non-taxable benefits from
the Department of Work and Pensions paid at the lower
rate of £54.45 per week for those needing care by day or
night, and at the higher rate of £81.30 per week for those
needing care both during the day and night. Everyone in
these circumstances can, and should, claim this benefit.
Lacock Abbey
Other sources of information and advice
Besides ourselves, you can get hold of information and
advice from the following organisation:
Age UK provides independent information and advice
38
on finding and paying for care – ring
Age UK Advice on 0800 169 65 65 or visit
www.ageuk.org.uk
Essential information
Keeping people safe
Wiltshire Council and its partner agencies expect health
and social care services to work in a way that respects
people’s dignity, independence, choice and safety and to
have a zero tolerance of abuse.
The council and its partner agencies recognise that
people can be abused physically, psychologically,
financially, sexually, be discriminated against or neglected.
This abuse can take place where a person lives, within a
care home or day service, in hospital, in custodial situations,
in a place where support services are being provided, or in
a public place.
It can be carried out by partners, relatives, friends,
volunteers or someone employed to provide a health,
housing or social care service.
All organisations providing health, housing and
social care services in Wiltshire should follow the Policy
and Procedures for Safeguarding Vulnerable Adults in
Swindon and Wiltshire (2007) and report any allegations or
suspicions that a vulnerable person is being abused.
Your concern will always be taken seriously. If you
would like more information about the abuse of
vulnerable people please contact our customer service
advisers and ask them to send you a free copy of
‘Keeping People Safe in Wiltshire’.
If you have any concerns about a vulnerable
person being harmed or neglected you should
contact our customer service advisers:
Tel: 0300 456 0111
Text phone: 01225 712501 Fax: 01225 713355
There is also information about forms of abuse on the
Wiltshire Council’s website: www.wiltshire.gov.uk
Disclosure and Barring Service (DBS)
The Disclosure and Barring Service (DBS) helps employers
make safer recruitment decisions and prevent unsuitable
people from working with vulnerable groups, including
children. It replaces the Criminal Records Bureau (CRB) and
Independent Safeguarding Authority (ISA).
For more information please see the DBS website:
www.gov.uk/government/organisations/disclosureand-barring-service
Complaints, compliments and feedback
If you receive care at home or in a care home you should
feel able to complain about any aspect of your life there
which affects your happiness or comfort. This might be
anything from the way you are treated by the staff to the
quality of the food you are served. You should also feel
free to make comments and suggestions about possible
improvements to your surroundings and the services
provided and compliment staff when things go well.
Making a complaint should not be made difficult for
you and should not affect the standard of care that you
receive. Care homes are required under government
regulations to have a simple and easy to use complaints
procedure.
If you are concerned about the care that you, a friend
or a relative are receiving in a residential home, it makes
sense to speak to the manager of the home about your
concerns before you take any further action. The problem
may be resolved quite easily once they are made aware of
it. However, if you need to make a formal complaint, you
should initially contact the registered owners of the home.
They have a duty to respond to any complaints made.
If your complaint is about a breach of regulations, contact
the Care Quality Commission:
Phone: 03000 616161
Website: www.cqc.org.uk
If we have arranged and funded a place for you in a
care home, another option is to complain to your social
worker/care manager or our customer complaints team.
Wiltshire Council
County Hall, Trowbridge, Wiltshire BA14 8LE
Tel: 0300 456 0111
39
Complaints, compliments and feedback continued
Complaints about care that you pay for yourself
You are able to ask the Local Government Ombudsman to
take up your case if you are not happy about how a care
home or service dealt with your complaint about care
that you pay for yourself.
The Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Phone: 0300 061 0614 or 0845 602 1983.
Out of county care
Did you know you can choose a care home outside your
home county? You may want to be closer to friends and
family members, or you may want to relocate to another part
of the country.
If your care home place is state-funded, your home county
local authority is still responsible for your care fees, even if you
choose a care home in another region. The home you choose
must be suitable for your assessed needs and comply with
the terms and conditions set by the authority. The fees that
your local authority will pay may vary. They may offer you the
fees you would receive if you remained within the county, or
they may offer you the fees that the local authority would pay
in your chosen region. You must seek further advice before
making your decision. If you’re self-funded, you obviously have
freedom of choice.
For information on care provision in other
regions, contact this Directory’s independent
helpline on freephone 0800 389 2077
with details of your requirements.
This Directory’s free helpline
This Directory’s free helpline provides an independent
information and help service encompassing care and
accommodation. A personalised report can be generated
for you, providing details of all home care providers, care
homes or care homes with nursing that meet your criteria
with supplementary information about choosing and
funding care.
One call to the freephone number 0800 389 2077 will
enable the service to build a profile of exactly what type
of care you’re looking for, while taking into account your
personal needs and interests.
The website: www.carechoices.co.uk allows you to
search by postcode or region for care homes, care homes
with nursing and home care providers that meet your
requirements across the country. Your search can then
be saved and emailed to others. You can also view an
electronic version of this Directory on the site and have it
read to you by using the ‘Browsealoud’ function.
Whatever your care needs, this Directory, the Care
Choices helpline and website will be able to point
you in the best direction, however you would like care
information presented.
How solicitors can help
A solicitor can give you impartial advice about wills, making
gifts, estate planning and Powers of Attorney (PoA). Some
can also offer guidance on immediate and long-term care
plans, ensuring (if applicable) the NHS has made the correct
contribution to your fees.
Lasting Powers of Attorney (LPoA) allow you to
appoint someone you trust to make decisions about your
personal welfare, including healthcare and consent to
medical treatment, and/or your property and financial
affairs. An LPoA is only valid once registered with the Office
of the Public Guardian. It allows for a person of your choice
to make decisions on your behalf at a time when you may
40
be unable.
The Court of Protection can issue Orders directing the
management of a person’s property and financial affairs if
they are incapable of managing their own affairs should
they not have an LPoA. The Court procedure is presently
very slow and the fees are quite expensive so preparing an
LPoA is always advisable, providing you have somebody
sufficiently trustworthy to appoint as your attorney.
An ‘advance directive’ allows you to communicate
your wishes in respect of future medical treatment, but
it is not legally binding. You may instead wish to make a
living will, properly known as an ‘advance decision’ setting
How solicitors can help continued
out treatment that you do not want to receive in specified
circumstances, which would legally have to be followed,
even if you die as a result.
Any proposed ‘Gift’ out of your estate needs careful
consideration of the benefits, risks and implications,
particularly on any future liability for care costs or tax
liability.
Long-term care: whether you remain in your own home
or move into sheltered or residential care, you may qualify
for financial assistance in the form of social care and NHSfunded care and welfare benefits.
If you don’t have your own solicitor, ask family or friends
for their recommendations. Contact several firms, explain
your situation and ask for an estimate of cost and an idea
of time scales involved. Many firms will make home visits
if necessary and will adapt their communications to meet
your needs. It’s important to find a solicitor who specialises
in this area of the law. The Citizen’s Advice Bureau offers an
advice service and will be able to recommend solicitors in
your area.
so that the lay perspective is properly represented.
The consumer champion for health and social care
‘Your voice is our voice!’
Healthwatch Wiltshire is an independent organisation
which has an important role in assessing the
quality of health and social care services today and
influencing the design of services for tomorrow.
Healthwatch Wiltshire wants to make sure that
the people who use these services have a say in
how they are shaped and that their overall views
and experiences are heard and taken seriously.
What does Healthwatch Wiltshire do?
• Represents the local community, giving a stronger
voice to influence and challenge how health and
social care services are provided in Wiltshire.
• Provides and promotes effective information
about health and social care services
so people can make choices.
• Promotes, monitors and inspects the quality of publicly
funded health and social care services. For example, we
have the legal powers to ‘enter and view’ Care homes,
GP and dental practices, listening to the views and
experiences of service users, patients and unpaid carers.
We involve specially trained volunteers in this process
• W
ith the help of our volunteers, we reach out
and engage with people across what is a large
rural county made up of diverse communities.
Helping us to tell the ‘Wiltshire story’.
Chris Graves, Chair of Healthwatch Wiltshire says:
‘Healthwatch Wiltshire is committed to making EVERY
voice count, so we need you - children, young people
and adults - to join us in the challenge of making a health
and social care system that meets our needs. With a seat
on the Health and Wellbeing Board, and the Wiltshire
Clinical Commissioning Group, Healthwatch Wiltshire is
at the heart of local health and social care provision.’
For more information, please contact
Kingsbury House, Kingsbury Square, Melksham,
Wiltshire SN12 6HL
Tel: 01225 434218
Online: www.healthwatchwiltshire.co.uk
Twitter: @HWWiltshire
Facebook: www.facebook.com/healthwatchwiltshire
Healthwatch Wiltshire CIC is a community interest company limited by guarantee
and registered in England and Wales with company number 08464602. The
registered office is at Kingsbury House, Kingsbury Square, Melksham SN12 6HL.
41
Care Associations in Wiltshire
The Wiltshire Care Association
The Wiltshire Care
Association (WCA)
was formed in
1984 by care home
owners who were
determined to set and maintain standards of care and
accommodation in their homes, well above the
standards set by legislation in force at that time. Its
memberships are now drawn from all sectors that provide
all levels of care mainly for elderly persons from Wiltshire and
other counties.
WCA gives active support to its membership, advising
them on statutory matters such as government
regulations, the Disclosure and Barring Service (DBS) checks
and assisting in staff training and other activities to promote
the provision of quality services.
Association members through their elected committee
nominees liaise, meet and discuss care related matters with
the Care Quality Commission, Wiltshire Council Officers,
Local Authority Officers, Clinical Commissioning Group
Officers, Vulnerable Adults Units and other caring agencies
within the county, talking to them about their first-hand
experience of the frailties of some procedures and legislative
interpretations. Committee members regularly sit on
committees and meetings that plan, monitor, contract and
pay for care.
WCA is affiliated to the National Care Association
which enables members to have their opinions and
experiences discussed and brought to the notice of central
governmental agencies and committees and also keeps all
members fully up-to-date on a wide variety of care topics
through the six-weekly newsletters.
The last few years have brought an incredible amount of
changes to our routines, legislation, training requirements,
standards, trading conditions and administration of our
homes. Undoubtedly, there are more changes on the
horizon.
Membership keeps members informed, up-to-date and
prepared for the changes ahead.
Within the care homes and care homes with nursing
listings, members are indicated as WCA.
For membership application and an information
pack please contact Leslie Williams (Chair) on
01249 653838.
The Registered Nursing Home Association
The Registered Nursing Home
Association (RNHA), established
in 1968, is the authoritative voice
of nursing homes throughout the
United Kingdom.
The fundamental aims of care
homes that belong to the Wiltshire
branch of the association are:
• t o ensure that the client comes first in the provision of
high quality nursing care designed to meet individual
needs;
• t o ensure that the client is always treated in a dignified
manner which respects the individual’s right to make
decisions regarding their care;
• b
y constant endeavour, to review and improve
professional standards in order to provide a high quality
of life for vulnerable people;
• t o ensure that the professional status of care homes is
further developed; and
42
• to develop a forum that encourages the exchange of
expertise and practical experience in order to secure
high professional standards.
Care homes are subject to statutory inspection by the
Care Quality Commission. All members must, in addition
to this, fulfil the stringent criteria of the Registered Nursing
Home Association.
By fulfilling the exacting standards of the CQC and the
RNHA, the public can be assured that members achieve
the highest quality of care.
Members are denoted by RNHA.
For further information or advice, please contact:
Matthew Airey, Managing Director
Wessex Care Ltd Tel: 01722 336933
Wiltshire and Swindon Regional Chair and National
Director, Registered Nursing Home Association.
The Wiltshire Care Partnership
Working for care homes
across Wiltshire.
The Wiltshire Care
Partnership (WCP) is a
member-led organisation
whose role is to represent
and support independent
providers of residential and nursing care for older people
in Wiltshire, working alongside commissioners to achieve
the provision of high quality, safe services.
WCP provides a valuable channel of communication,
facilitating the exchange of information and ideas and the
sharing of best practice amongst members. WCP acts as
a voice for care providers and makes sure that their skills
and expertise are used effectively to achieve the best
outcomes for older people.
Membership of WCP is open to all independent sector
registered providers of residential and nursing care for
older people. Following the first AGM in September 2013,
50% of all homes in Wiltshire have joined WCP for the year
2013-14.
Key benefits of membership include:
• Monthly e-bulletin with key local, national and
members’ news, information, and links to events,
training and publications.
• Quarterly Forum meetings exclusively for members,
focused on issues of importance to care home providers,
•
•
•
•
•
and invitations to future WCP events and conferences
(free or at discount to members).
Regular email updates and quarterly e-surveys to
identify members’ needs and issues.
Voting power to elect the WCP Board and influence the
annual work programme.
The opportunity to engage with and influence the
agenda of commissioners and new local developments.
Access to a joint working programme with
commissioners focused on shared priorities.
Input to the joint work programme between WCP and
Wiltshire and Swindon Care Skills Partnership, to identify
and respond to the specific training and development
needs of local care home providers, registered managers
and staff.
If you are a provider of residential or nursing care for older
people in Wiltshire, please do consider joining Wiltshire
Care Partnership. The stronger the membership, the
better WCP can develop effective peer support, grow a
collective voice and influence, and work together with
commissioners to achieve the provision of high quality,
safe services to older people now and in the future.
To find out more about membership of WCP,
please email:
[email protected]
The Wiltshire Domiciliary Care Providers Association
The Wiltshire Domiciliary Care Providers Association
(WDCPA) was formed in 2004 to bring together registered
domiciliary care providers in Wiltshire.
All our member organisations, who between them
cover the whole of Wiltshire, account for thousands of
hours of care every week. Our members are made up of
both small and large providers, all providing high quality
care and support to individuals in their own homes.
The introduction of direct payment means that
individuals now have total choice in who provides their
care and support. All WDCPA member organisations can
assist in putting a plan together to make the best use of
funds available. Services on offer range from a short visit
of 15 minutes, to 24 hour live-in care.
To make it easier for people to find a provider, the
WDCPA has created a ‘Find a Provider’ search on the
website www.wdcpa.co.uk. By entering a postcode,
member organisations which provide care in the area will
be shown, along with contact numbers and a link to their
own mini page on the WDCPA website.
All members are registered with the Care Quality
Commission and many are members of the United
Kingdom Home Care Association. All member
organisations in this Directory are denoted by WDCPA
next to their listings.
If you require any information about care in
your home, please contact any one of the WDCPA
members, who will be more than happy to discuss
your requirements. If you need to contact the
WDCPA directly, please email [email protected]
or telephone 01225 719333.
43
Useful local contacts
Advocacy
Age UK
• A
ge UK (Salisbury District)
21 Brown Street, Salisbury SP1 2AS
Tel: 01722 335425
Web: www.ageuk.org.uk/salisburydistrict
• A
ge UK (Wiltshire)
13 Market Place, Devizes SN10 1HT
Tel: 01380 727767
Web: www.ageuk.org.uk/wiltshire
Salisbury Independent Self Advocacy Group
c/o Chamber of Commerce
7 Scots Lane, Salisbury SP1 3TR
Tel: 01722 413213
Web: www.southwiltsmencap.org.uk/SWM2/SISAG.html
SWAN Advocacy Network
Independent Advocacy and Independent
Mental Capacity Advocacy
26 Milford Street, Salisbury SP1 2AP
Tel: 01722 341851
Web: www.swanadvocacy.org.uk
Wiltshire People First
Independent Living Centre
Semington, Wiltshire BA13 6JQ
Tel: 01380 871900
Web: www.wiltshirepeoplefirst.org
Support for people with dementia and their carers
Alzheimer’s Society (North Wiltshire)
Unit 2, The Works, The Butts,
Chippenham SN15 3JT
Tel: 01249 443469
Web: www.alzheimerswiltshire.org.uk
Alzheimer’s Society (South Wiltshire)
29a Brown Street, Salisbury SP1 2AS
Tel: 01722 326236
44
Alzheimer’s Support (East Wiltshire)
5 Sidmouth Street, Devizes, SN10 1LD
Tel: 01380 739055
Alzheimer’s Support (West Wiltshire)
Park House, 1 Park Road,
Trowbridge BA14 8AQ
Tel: 01225 776481
Carers’ support
Carers’ Support Wiltshire
Independent Living Centre,
St George’s Road, Semington BA14 6JQ
Freephone: 0800 181 4118
Tel: 01380 871690 Fax: 01380 871758
Web: www.carersinwiltshire.co.uk
Citizens Advice Wiltshire
Wiltshire Citizens Advice has 13 outreach offices across
the county. The main offices are in Trowbridge, Devizes,
Chippenham, and Salisbury. Call: 0844 375 2775 (from a
landline) or: 0300 456 8375 (from a mobile).
Web: www.cabwiltshire.org.uk
• Chippenham office
3 Avon Reach, Monkton Hill, Chippenham SN15 1EE
Tel: 0844 375 2775
• Devizes office
New Park Street, Devizes, Wiltshire SN10 1DY
Tel: 01380 722242
• Salisbury office
18 College Street, Salisbury, Wiltshire SP1 3AL
Tel: 0844 375 2775
•T
rowbridge office
1 Mill Street, Trowbridge, Wiltshire BA14 8BE
Tel: 0844 375 2775
Equality and inclusion
Equal Chances Better Lives
DEVELOP Enhancing Community Support
3-4 New Road, Chippenham SN15 1EJ
Tel: 0845 872 5641
Useful local contacts continued
Wiltshire Racial Equality Council
Bridge House, Stallard Street, Trowbridge BA14 9AE
Tel: 01225 766439
Web: http://wiltsrec.wordpress.com
Patient and Liaison Services (PALS)
Great Western Hospitals NHS Foundation Trust
Great Western Hospital, Marlborough Road,
Swindon SN3 6BB
Tel: 01793 604031 (24 hour confidential answerphone available)
Email: [email protected] Web: www.gwh.nhs.uk
RUH Bath NHS Trust
Combe Park, Bath BA1 3NG
Tel: 01225 825656 Email: [email protected]
Web: www.ruh.nhs.uk
Salisbury NHS Foundation Trust
Salisbury District Hospital, Salisbury, Wiltshire SP2 8BJ
Tel: 01722 336262 Ext 2960
Web: www.salisbury.nhs.uk
Support for people with disabilities
Wiltshire Centre for Independent Living
Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB
Web: www.wiltshirecil.org.uk
Support for older and vulnerable people
Good Neighbours Scheme
Community First, Wyndhams, St Joseph’s Place,
Devizes SN10 1DD
Web: www.wiltsgn.org.uk
The Link Project
Community First, Wyndhams, St Joseph’s Place,
Devizes SN10 1DD
Web: www.wiltslink.org.uk
Support for people with mental health issues
Avon and Wiltshire Partnership PALS
Avon and Wiltshire Partnership NHS Trust, Jenner House,
Langley Park, Chippenham SN15 1GG
Tel: 01249 468261
Freephone: 0800 073 1773
Web: www.awp.nhs.uk
Time to change
15-19 Broadway, London E15 4BQ
Tel: 020 8215 2356
Web: www.time-to-change.org.uk
Wiltshire Information and Advice Service in
partnership with Alabaré
Office C, Unit 1A, Bath Road Business Centre,
Devizes SN10 1XA
Web: www.alabareinclude.com
Wiltshire MIND
107 Newtown, Trowbridge BA14 0BB
Web: www.wiltshiremind.co.uk
User-led organisations
Wiltshire & Swindon Users’ Network
Independent Living Centre, St George’s Road,
Semington BA14 6JQ
Tel: 01380 871800
Web: http://wsun.co.uk
Wiltshire Centre for Independent Living
Unit 1, 11 Couch Lane, Devizes, Wiltshire SN10 1EB
Web: www.wiltshirecil.org.uk
Wiltshire People First
Independent Living Centre, St George’s Road,
Semington BA14 6JQ
Tel: 01380 871900
Web: www.wiltshirepeoplefirst.org
Volunteering
Volunteer Centre Wiltshire
DEVELOP Enhancing Community Support
3-4 New Road, Chippenham SN15 1EJ
Tel: 01249 654089
Web: www.volunteercentrewiltshire.org.uk
Wessex Community Action
Greencroft House, 42-46 Salt Lane, Salisbury SP1 1EG
Tel: 01722 421747
Web: www.wessexcommunityaction.org.uk
45
We care. For life
Choosing a care home for your loved one is a
big decision. But it helps if the care centre that
you choose can meet a range of needs.
Brendoncare Froxfield offers quality person-centred nursing care for up
to 44 residents and has an 11 bedded dedicated unit for residents with
dementia. Our well trained team of nursing and care staff is skilled in
managing a range of long term conditions as well as End of Life care.
In addition, our Care for Life promise means that our residents will
never be asked to leave due to a change in their financial situation.
Why not visit Brendoncare Froxfield and
see our For Life care in action for yourself?
01488 684916
[email protected]
www.brendoncare.org.uk
Registered charity number: 326508
Marlborough Lodge
83/84 London Road, Marlborough
Wiltshire SN8 2AN / Phone: 01672 512288
Marlborough Lodge is a small family run care
home, specialising in dementia care, for up
to 18 older people. There is a very homely
atmosphere and residents are well supported
by a high level of experienced and well trained
staff. It is situated in a residential area, with
views of Savernake forest, close to a bus stop
and local shop. The sheltered patio and garden
are ideal for enjoying fresh air and sunshine; and
there is a car park at the rear of the property.
Caring for you
in Wiltshire
Four Seasons Health Care provides a range of high
quality residential, nursing and dementia care services
for clients looking for either long stay and short stay
respite care options.
Our highly trained care teams are there to ensure all your social and
medical needs are met.
In a Four Seasons care home, you are assured each person will be
treated as an individual, with a personalised care plan designed around
their specific needs, with the emphasis placed on enhancing well-being.
That’s why we’re one of the leading healthcare providers.
46
For further information please visit
www.fshc.co.uk/lp/wiltshire
Or contact the Home Manager at your local home.
Avonmead Care Home
Ladymead Care Home
Kingsmead Care Home
Westbury Court Care Home
11 Canal Way, Devizies,
Wiltshire SN10 2UB
T: 01380 729188 / 728262
65 Prospect Place, Old Town,
Swindon SN1 3LJ
T: 01793 422 333
Moormead Road, Wroughton,
Swindon SN4 9BY
T: 01793 845063
6 Station Road, Westbury,
Wiltshire BA13 3JH
T: 01373 825002
East Wiltshire
Baydon
Woodsend
Broad Hinton
Berwick
Bassett
Ogbourne
St Andrew
Avebury
FROXFIELD ■
A346
Bishops
Cannings
Roundway
Coate
Alton Priors
■ DEVIZES
Seend
Wilcot
■ WEDHAMPTON
Urchfont
South
p57
Rushall
■ MARKET LAVINGTON
Erlestoke
Oare
Easton
Royal
Great Bedwyn
Burbage
Tidcombe
Manningford
Bruce
■
Everleigh
East
Chisenbury
COLLINGBOURNE
Fittleton
DUCIS
Ludgershall
Enford
Netheravon
Fosbury
Collingbourne
Kingston
■ UPAVON
West Lavington
Shalbourne
■ WEST GRAFTON
■ PEWSEY
Milton
Libourne
Potterne
Worton
Chilton
Foliat
■ MARLBOROUGH
Bromham
East
p47
West
p63
Ramsbury
BECKHAMPTON
Rowde
M4
Mildenhall
■
North
p51
■
ALDBOURNE
TIDWORTH
■
East Wiltshire care homes
ADDINGTON CLOSE, 12,
ORDINARY LIFE PROJECT ASSOCIATION
Devizes, Wiltshire SN10 5BE
Tel: 01380 720001
ANZAC HOUSE (OSJCT) WCP
Moonrakers, London Road, Devizes,
Wiltshire SN10 2DY
Tel: 0800 988 8133 Advert page 48
BARTLETT HOUSE (OSJCT) WCP
Old Common Road, Ludgershall, Andover,
Hampshire SP11 9SA
Tel: 0800 988 8133 Advert page 48
OP D MH
OP D LDA
BRADBURY MANOR
Nursteed Road, Devizes, Wiltshire SN10 3AF
Tel: 01380 732620 PD LDA
CALLISTO
35a Wilcot Road, Pewsey, Wiltshire SN9 5EJ
Tel: 01672 514339
LDA MH
CASHEL COTTAGE
39 Raffin Lane, Pewsey, Wiltshire SN9 5HJ
Tel: 01672 562002 COOMBE END COURT (OSJCT) WCP
London Road, Marlborough, Wiltshire SN8 2AP
Tel: 0800 988 8133 Advert page 48
LDA
OP D
CRESCENT, THE 10, INNOVATIONS WILTSHIRE LTD
Pewsey, Wiltshire SN9 5DP
Tel: 01672 562266 OP LDA MH YA
DAUNTSEY HOUSE
9 Church Street, West Lavington, Devizes,
Wiltshire SN10 4LB Tel: 01380 812340 OP D
DRAMSDON
Rivar Road, Shalbourne, Marlborough,
Wiltshire SN8 3QE
Tel: 01672 870565 LDA YA
ELCOT CLOSE, 5, WHITE HORSE CARE TRUST
Marlborough, Wiltshire SN8 2BB
Tel: 01793 846000 Advert page 48
LDA YA
FORESTVIEW
60 Cherry Orchard, Marlborough,
Wiltshire SN8 4AS
Tel: 01672 512464 OP PD LDA YA
HAVEN, THE
High Street, Littleton Panell, Devizes,
Wiltshire SN10 4ES
Tel: 01380 812304 HEADS MEADOW
41 Ball Road, Pewsey, Wiltshire SN9 5BL
Tel: 01672 562022 OP D
LDA
Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Advertisers are highlighted
Bands
WCA Wiltshire Care Association member – see page 42 RNHA Registered Nursing Home Association – page 42 WCP Wiltshire Care Partnership – see page 43
47
East Wiltshire care homes continued
HIGHFIELD RESIDENTIAL HOME
The Common, Marlborough,
Wiltshire SN8 1DL
Tel: 01672 512671 OP
KEEPENCE HOMES
19 Wilcot Road, Pewsey,
Wiltshire SN9 5EH
Tel: 01672 562746 MARLBOROUGH LODGE WCA WCP
83/84 London Road, Marlborough,
Wiltshire SN8 2AN
MAYFIELD RESIDENTIAL HOME
99 Nursteed Road, Devizes,
Wiltshire SN10 3DU
Tel: 01380 723720 OP D
LDA
MERLIN’S BARROW
10 George Lane, Marlborough,
Wiltshire SN8 4BT
Tel: 01672 515747 LDA
OP D
OLD DAIRY, THE
11 High Street, West Lavington,
Wiltshire SN10 4HQ
Tel: 01380 813988 LDA
“Mum loves her new home”
• High quality care for older people
• Homes across Wiltshire
• A charity that focuses on people not profits
• Delicious home cooking
• Highly trained staff
• Putting people at the centre of all we do
Find out more by calling 0800 988 8133 or visit www.osjct.co.uk.
OSJ_Care Choice Wiltshire Advert_185x533_v1.indd 1
WHITE HORSE CARE TRUST
CQC “It has been a pleasure getting
to know you and your staff ”
Call
01793 846000
www.whct.co.uk
ema il: staff@ w hc t . co.uk
19/11/2013 10:28
Residential, nursing care, respite and community
services for people with learning disabilities in
Swindon and across Wiltshire.
Person centred
services
Preferred Provider
Supported by a fully
qualified workforce
Outreach services
Looking for care or support?
For independent, impartial information on your care options, call
this Directory’s helpline on freephone 0800 389 2077
We can generate a personalised report with details of care homes
or housing with care schemes that meet your needs and send you
additional information on choosing and funding care too.
Bands
48
East Wiltshire care homes continued
RENWICK
Dragon Lane, Manningford, Pewsey,
Wiltshire SN9 5JE
Tel: 01672 562022 LDA
ROSELAND AVENUE, 9, CORNERSTONES (UK) LTD
Devizes, Wiltshire SN10 3AR
LDA
Tel: 01380 728507 ROWDE
Furlong Close, Rowde, Devizes, Wiltshire SN10 2TQ
D LDA SI
Tel: 01380 725455 RUSHALL ROAD, 6
North Newnton, Pewsey, Wiltshire SN9 6JY
Tel: 01672 562022 LDA
SAMARIE
Dunkirk Hill, Devizes, Wiltshire SN10 2BD
Tel: 01380 739064 LDA
SARSEN HOUSE
West Overton, Marlborough, Wiltshire SN8 4ER
Tel: 01672 861139 LDA
SHALOM
1 Pen Close, Manor Lane, Baydon,
Marlborough, Wiltshire SN8 2JD
Tel: 01672 541351 LDA YA
SOUTHFIELD (OSJCT) WCP
Victoria Road, Devizes,
Wiltshire SN10 1EY
Tel: 0800 988 8133 Advert page 48 OP D PD LDA MH YA
STRATTON ROAD, 1
Pewsey, Wiltshire SN9 5DY
Tel: 01672 563429 LDA MH
STRATTON ROAD, 20,
INNOVATIONS WILTSHIRE LTD
Tel: 01672 564957 LDA
STRATTON ROAD, 27,
INNOVATIONS WILTSHIRE LTD
Tel: 01672 562691 LDA
TULLYBOY
2 Inlands Close, Pewsey,
Wiltshire SN9 5HD
Tel: 01672 562124 LDA
WEST FARM HOUSE WCP
Sunton, Collingbourne Ducis,
Marlborough, Wiltshire SN8 3DZ
Tel: 01264 850224 WHISTLEY DENE
Whistley Road, Potterne,
Devizes SN10 5TD
Tel: 01380 721913 WILCOT ROAD, 92,
WHITE HORSE CARE TRUST
Pewsey, Wiltshire SN9 5NL
Tel: 01793 846000 Advert page 48 OP
LDA SI YA
LDA YA
East Wiltshire care homes with nursing
ALDBOURNE NURSING HOME
South Street, Aldbourne, Marlborough,
Wiltshire SN8 2DW
Tel: 01672 540919 AVONMEAD CARE HOME
11 Canal Way, Devizes, Wiltshire SN10 2UB
Tel: 01380 729188 Advert page 46 BRENDONCARE FROXFIELD
Littlecote Road, Froxfield, Nr Marlborough,
Wiltshire SN8 3JY
Tel: 01488 684916 Advert page 46 HOLLY LODGE, WHITE HORSE CARE TRUST
Old Hospital Road, Pewsey, Wiltshire SN9 5HY
OP D PD LDA YA
OP D
OP PD YA
OP D
MARKET LAVINGTON NURSING
& RESIDENTIAL CENTRE WCP
39 High Street, Market Lavington, Devizes,
Wiltshire SN10 4AG Tel: 01380 812282
MERLIN COURT WCP
The Common, Marlborough, Wiltshire SN8 1JR
Tel: 01672 512454 OP D YA
Bands
49
Registered
Charity
No 1060478
Residential Care Home
for the Older Person
Rooms with En Suite facilities
Specialist Dementia Care Unit
Lansdowne Crescent East,
Derry Hill, Calne, Wiltshire SN11 9NT
Fees start at £574 per week
Caring, Professional Staff and a
lively environment
Tel: 01249 815555
Fax: 01249 818928
Visitors always welcome
For further details, please contact the
Manager at the above address
www.greensleeves.org.uk/kingston
award winning caring homes
Introducing Caring Homes in north wiltshire
FERFOOT
MIRANDA HOUSE*
Caring Homes is an independently owned multi-award winning care home
group with 57 quality care homes located throughout the United Kingdom.
Our care homes offer:
•
•
•
•
•
Gracious Accommodation
En Suite Bedrooms
Engaging Activities & Hobbies
Home Cooked Food (Appetito)*
Hairdressing & Chiropody
•
•
•
•
•
Residential & Nursing Care
Specialist Dementia Care*
Personalised Care Plans
Caring, Friendly & Professional
Caring For Complex Needs
FERFOOT
Chippenham SN14 6HH
Call 0808 137 1470
MIRANDA HOUSE*
Royal Wootton Bassett SN4 7AH
Call 0808 137 1476
www.caringhomes.org
Aw a r d w i n n i n g l u x u r y l i v i n g i n W i l t s h i r e
e Cedars Care Home
Cepen Lodge Care Home
The Cedars Care Home is located mid-way
between Salisbury and Southampton in the
peaceful village of Landford. We offer
residential, nursing and dementia care for the
elderly. The Cedars Care Home benefits from
the beautiful rural setting of the New Forest
National Park.
Cepen Lodge Care Home in Chippenham
provides outstanding dementia, residential
and respite care to the elderly of the north
Wiltshire area. Our warm, bright and airy home
is the perfect environment to foster a thriving
community of care that supports the highest
possible standards of living for our residents.
The Cedars Care Home
01794 399040
North Common Lane, Landford, Salisbury, Wiltshire SP5 2EJ
Cepen Lodge Care Home
01249 707280
West Cepen Way, Chippenham, Wiltshire SN14 6UZ
www.averyhealthcare.co.uk
50
North Wiltshire
Latton
Oaksey
■ ASHTON
Crudwell
■ CRICKLADE
KEYNES
A429
Minety
Easton
Grey
North
p51
Charlton
■ MALMESBURY
Lea
■ SHERSTON
Cleverton
■ LUCKINGTON
West
p63
North
Wraxhall Ford
South
p57
Colerne
■ LYNEHAM
Sutton
Benger
■ CHIPPENHAM
Gastard
A350
Thornhill
Compton
Bassett
■ CALNE
Derry Hill
Lacock
M4
Goatacre
Spirithill
■ CORSHAM
Box
WOOTON
BASSETT
Bradenstoke
Biddlestone
Hook
■
■ DRAYCOT CERNE
Kington
St Michael
Yatton
Keynell
Castle
Combe
BRINKWORTH
Dauntsey
■ BURTON
Nettleton
■
Lydiard
Millicent
■
Rodbourne
Hullavington
East
p47
PURTON
Braydon
Sandy
Lane
Stockley
Heddington
North Wiltshire care homes
ARUNDEL CLOSE, 1, UNITED RESPONSE
Chippenham, Wiltshire SN14 0PR
Tel: 01249 651112 LDA
BALLARDS ASH
Brinkworth Road, Wootton Bassett, Wiltshire SN4 8DS
Tel: 01793 840807 LDA
BOUNDARY ROAD, 18
Chippenham, Wiltshire SN15 3NN
Tel: 01249 656255 BROCKLEAZE, 27, UNITED RESPONSE
Neston, Corsham, Wiltshire SN13 9TJ
Tel: 01225 811902 LDA
COCKLEBURY FARMHOUSE
Cocklebury Lane, Off Darcy Close, Chippenham, Wiltshire
SN15 3QW
LDA YA
Tel: 01249 658670 DERRIADS
70 Derriads Lane, Chippenham,
Wiltshire SN14 0QL
Tel: 01249 652814 PD LDA YA
FAIRWAYS RETIREMENT VILLAGE, THE
Malmesbury Road, Chippenham,
Wiltshire SN15 5LJ
OP D PD MH SI
Tel: 01249 461239 OP D MH
FERFOOT CARE HOME WCP
Old and New House, Old Hardenhuish Lane, Chippenham,
Wiltshire SN14 6HH
OP D
Tel: 0808 137 1470 Advert page 50
CEPEN LODGE
West Cepen Way, Chippenham, Wiltshire SN14 6UZ
OP D PD
Tel: 01249 707280 Advert page 50 GABLES, THE WCA
Oak Lodge Close, Chippenham, Wiltshire SN15 1NG
OP PD LDA MH YA
Tel: 01249 658498 CLAREMONT RESIDENTIAL HOME WCA WCP
The Linleys, Gastard Road, Corsham, Wiltshire SN13 9PD
Tel: 01249 713084 GLANMOR
Bath Road, Chippenham, Wiltshire SN15 2AD
Tel: 01249 651336
CEDARS, THE (OSJCT) WCP
High Street, Purton, Wiltshire SN5 4AF
Tel: 0800 988 8133 Advert page 48
OP
MH
Bands
51
Fairfax House and Inwood House
Salisbury Christian Care Homes for the Elderly
Our homes are unique residential care homes, each with its own
charming character.
Surrounded by landscaped gardens, both homes are registered for 20 residents
receiving 24-hour care and are ½ mile from the city centre of Salisbury. We cater for all
types of elderly care and specialise in dementia care.
We have a team of well trained, engaging staff who care on an individual basis for each
resident. We enjoy outings, good home-cooked food, fun and laughter.
“
It’s very well run. They don’t
cut any corners. Everything is
so easy here, there’s nothing
to worry about.
Resident at Fairfax House
You can do exactly as you
please, when you please.
You are your own person
here, your own unit. They are
here to help but you make the
decisions.
Residents at Inwood House
”
Inwood House, 10 Bellamy Lane,
Salisbury SP1 2SP
Fairfax House, 85 Castle Road,
Salisbury SP1 3RW
01722 331 980
01722 332 846
North Wiltshire care homes continued
GOLDENLEY CARE HOME WCA
Forest Lane, Chippenham, Wiltshire SN15 3QU
Tel: 01249 443501 OP
GREENWAY PARK, 13
Chippenham, Wiltshire SN15 1QG
Tel: 01249 443965 LDA YA
HILL HOUSE RESIDENTIAL HOME
Little Somerford, Chippenham, Wiltshire SN15 5BH
HUNGERFORD HOUSE (OSJCT) WCP
Beechfield Road, Corsham, Wiltshire SN13 9DR
Tel: 0800 988 8133 Advert page 48
OP
OP D MH
HUNTERS MOON
Grittleton Road, Yatton Keynall, Chippenham, Wiltshire
SN14 7BH
OP LDA YA
Tel: 01249 783111 KINGSLEY ROAD, 29–33
Chippenham, Wiltshire SN14 0BF
Tel: 01249 445763
KINGSTON HOUSE WCA WCP
Lansdowne Crescent East, Derry Hill, Calne,
Wiltshire SN11 9NT
Tel: 01249 815555 Advert page 50 LDA
OP D PD
KINGTON ST MICHAEL RESIDENTIAL CARE HOME
81 Kington St Michael, Chippenham,
Wiltshire SN14 6JB
OP D MH
Tel: 01249 750737 LAURIESTON HOUSE
78 Bristol Road, Chippenham, Wiltshire SN15 1NS
Tel: 01249 444722 LEONORA HOME, PILGRIM HOMES
Wood Lane, Chippenham, Wiltshire SN15 3DY
Tel: 0300 303 1445 LILACS, THE
2a Lickhill Road, Calne, Wiltshire SN11 9DD
Tel: 01249 821422 MALMESBURY ROAD, 79
Chippenham, Wiltshire SN15 1PX
Tel: 01249 651992 MALTINGS, THE
Brewers Lane, Shelbourne Road, Calne,
Wiltshire SN11 8EZ
Tel: 01249 815377 PD LDA SI YA
MARDEN COURT (OSJCT) WCP
Quarr Barton, Calne, Wiltshire SN11 0EE
Tel: 0800 988 8133 Advert page 48
OP D MH
MEADOW LODGE
Sadlers Mead, Monkton Park,
Chippenham, Wiltshire SN15 3PE
Tel: 01249 656136 PD LDA YA
MOSSMEAD, 15,
Chippenham, Wiltshire SN14 0TN
Tel: 01249 461587 OAKLANDS, 74, UNITED RESPONSE
Chippenham, Wiltshire SN15 1RQ
Tel: 01249 654293 LDA
OLD VICARAGE, THE WCA WCP
54 St Mary Street, Chippenham, Wiltshire SN15 3JW
Tel: 01249 653838 Advert inside front cover ORCHARDS RESIDENTIAL HOME, THE
1 Perrys Lane, Wroughton, Swindon, Wiltshire SN4 9AX
OP D MH
Tel: 01793 812242 PAVENHILL, 89, WHITE HORSE CARE TRUST
Purton, Wiltshire SN5 4DA
OP LDA YA
Tel: 01793 846000 Advert page 48 OP D
PRIORY CARE HOME, THE WCA WCP
Greenway Lane, Chippenham, Wiltshire SN15 1AA
Tel: 01249 652153 OP D
QUARRYDENE
Pavenhill, Purton, Wiltshire SN5 4DA
Tel: 01793 773736 OP
LDA YA
OP
OP D
OP PD LDA YA
RIDGEWAY HOUSE (OSJCT) WCP
The Lawns, Wootton Bassett, Wiltshire SN4 7AN
OP D LDA
Tel: 0800 988 8133 Advert page 48
SELF UNLIMITED – HORSEBROOK, 45
Calne, Wiltshire SN11 8HG
Tel: 01249 811222 OP LDA YA
Bands
53
Stainsbridge House
Specialist dementia and Alzheimer’s care
Day Care
Respite Care
Permanent Care
If you care for someone who experiences dementia we can help.
Our day care service provides a day of stimulating and meaningful
activity for people with dementia whilst giving their family carers a
break. Our respite service is ideal for those seeking longer breaks,
perhaps a week or two, and our permanent care service provides a
safe and caring environment for those who are no longer able to live
in their own home. So, whatever your need, why not call us and see
how we can help?
*24 hour specialist care
*En-suite rooms
*Large, safe garden
Tel: (01666) 823757
101 Gloucester Rd, Malmesbury, Wilts SN16 0AJ
www.treasurehomes.co.uk
Moormead Nursing home is a small, family run home providing long
term and respite care in the beautiful village of Wroughton.
• 21 bright and homely bedrooms
• Well sort after home in Wiltshire
• Dedicated 24 hour care provided by
NVQ trained care staff
• Delicious range of home cooked
meals to suit every individuals needs
• Provides high quality individualised
care in a warm, friendly environment
Moormead
Nursing Home Ltd
Putting the older person’s interests first
Nursing Home Tel: 01793 814259
Office Tel/Fax: 01793 815229
www.moormead.co.uk
developed by the publisher of this Directory
With so many providers to choose from, where do you start?
www.carechoices.co.uk can help.
•
•
•
•
search care providers quickly and easily
search by postcode/town and care type
Information on standards of care
links to the latest inspection reports
• extra information, photos and direct
website links for hundreds of providers
• request a brochure
• checklists to take with you when you visit
Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.
54
North Wiltshire care homes continued
SEYMOUR HOUSE (OSJCT) WCP
Monkton Park, Chippenham, Wiltshire SN15 3PE
Tel: 0800 988 8133 Advert page 48
OP MH
SHELDON LODGE WCA
150 Sheldon Road, Chippenham, Wiltshire SN14 0BZ
OP D MH
Tel: 01249 660001 TRANQUILITY CARE LTD,
26 - 28 LADYFIELD ROAD
26 Ladyfield Road, Chippenham,
Wiltshire SN14 0AL
Tel: 01249 443082
STAINSBRIDGE HOUSE
101 Gloucester Road, Malmesbury, Wiltshire SN16 0AJ
OP D MH
Tel: 01666 823757 Advert page 54 WARRINGTON LODGE WCP
The Linleys, Gastard Road, Corsham,
Wiltshire SN13 9PD
Tel: 01249 280050
STUDLEY BETHESDA HOME
Church Road, Derry Hill, Calne, Wiltshire SN11 9NN Tel:
OP
01249 816666 WILLIAM STREET, 2, UNITED RESPONSE
Calne, Wiltshire SN11 9BD
Tel: 01249 817215 OP
OP D
LDA
North Wiltshire care homes with nursing
ASHGROVE HOUSE NURSING HOME RNHA WCP
63 Station Road, Purton, Wiltshire SN5 4AJ
OP D PD YA
Tel: 01793 771449 COTE HOUSE
24 Rowden Hill, Chippenham, Wiltshire SN15 2AG
Tel: 01249 653760 OP PD LDA YA
ATHELSTAN HOUSE (OSJCT) WCP
Priory Way, Burton Hill, Malmesbury,
Wiltshire SN16 0FB
Tel: 0800 988 8133 Advert page 48
FIRS CARE HOME, THE WCA
2 Lickhill Road, Calne, Wiltshire SN11 9DD
Tel: 01249 812440 OP D MH YA
AVON COURT NURSING AND
RESIDENTIAL HOME WCP
St Francis Avenue, Rowden Hill, Chippenham,
Wiltshire SN15 2SE
OP D PD MH SI
Tel: 01249 660055 BASSETT HOUSE CARE HOME WCP
Cloatley Crescent, Off Station Road,
Wootton Bassett, Wiltshire SN4 7FJ
Tel: 01793 855415 Advert inside back cover
BRUNEL HOUSE RNHA
The Wharf, Box, Corsham,
Wiltshire SN13 8EP
Tel: 01225 560100
BYBROOK HOUSE NURSING HOME
Middle Hill, Box, Corsham,
Wiltshire SN13 8QP
Tel: 01225 743672 CARING HANDS (WILTSHIRE)
Battle Lake Farm, Braydon, Swindon,
Wiltshire SN5 0AA
Tel: 01793 772777
OP D
GOATACRE MANOR CARE CENTRE RNHA WCP
Goatacre Lane, Goatacre, Calne,
Wiltshire SN11 9HY
Tel: 01249 760464 OP D PD
GREATHOUSE
Swindon Road, Kington Langley,
Chippenham, Wiltshire SN15 5NA
Tel: 01249 750235 PD YA
OP D PD SI
MIRANDA HOUSE NURSING HOME WCP
High Street, Wootton Bassett, Swindon,
Wiltshire SN4 7AH
Tel: 0808 137 1476 Advert page 50 OP D
OP D PD MH SI
SPRINGFIELD COURT CARE CENTRE RNHA
41–51 Westlecot Road, Swindon, Wiltshire SN1 4EZ
OP D LDA MH
OP
OP PD SI
WEST PARK ROAD, 63
Corsham, Wiltshire SN13 9LW
Tel: 01249 712425 WHITE LODGE
Braydon, Swindon, Wiltshire SN5 0AD
LDA YA
OP D PD YA
Bands
55
ALSO FROM THE PUBLISHERS
OF THIS CARE DIRECTORY
THE HANDBOOK FOR RELATIVES
YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS
OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.
We understand how confusing and emotionally
taxing arranging care services for a loved one can
be. A Care Directory can only take you so far on
this journey so we have published a further
information guide, Care Select.
Care Select has been written for the relatives of
someone needing care. It provides additional guidance
to the Directory and will delve into the practical and
emotional issues facing families and carers when
the time comes to find care.
CAN WE AFFORD IT?
WHAT IF I MAKE THE WRONG CHOICE?
HOW WILL I KNOW WHICH TO CHOOSE?
WHAT IF MUM DOESN’T AGREE?
WHAT ARE THE CARE OPTIONS?
CAN WE AFFORD IT? CAN WE AFFORD IT?
WE AFFORD IT? WHAT IF MUM DOESN’T AGREE?
CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW
OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE THE
IT? CAN WE AFFORD IT? CAN WE
CHOOSE? HOW WILL I KNOW WHICH TO CHOOSE? HOW WILL
AGREE? WHAT IF MUM DOESN’T AGREE? WHAT
OPTIONS? WHAT ARE THE CARE OPTIONS? WHAT ARE
AS A READER OF THIS CARE CHOICES
DIRECTORY YOU CAN CLAIM
YOUR FREE COPY OF CARE SELECT
(USUALLY £9.95), JUST CALL OUR
HELPLINE ON 0800 389 2077*
WHAT ARE THE CARE OPTIONS? WHAT IF I MAKE THE WRONG CHOICE?
CAN WE AFFORD IT?
CAN WE AFFORD IT?
CAN WE AFFORD IT?
CAN WE AFFORD IT?
CAN WE AFFORD IT?
ARE THE
THE CARE
CARE OPTIONS?
OPTIONS?
WHAT ARE
WWW.CARESELECT.CO.UK
*While stocks last
South Wiltshire
Tilshead
Figheldean
Durrington
■ LARKHILL
■
SHREWTON
■ AMESBURY
Winterbourne
Stoke
Norton
Ferris
Wylye
Stourton
■ HINDON
■ MERE
A303
■ EAST KNOYLE
Steeple ■ STAPLEFORD
Langford
Stoford
South
Newton
■ TELFONT MAGNA
Tisbury
■ LUDWELL
Charlton
East
p47
West
p63
A350
Alvediston
Donhead
St Andrew
A338
Winterbourne
■
MIDDLE
WINTERSLOW
■ SALISBURY
Britford
Bishopstone
Broad
Chalke
Donhead
St Mary
North
p51
Newton
Tony
Boscombe
Great
Durnford
Idmiston
■ WILTON
Fovant
■ SWALLOWCLIFFE
■ BOWERCHALKE
A303
Bulford
Camp
■
Nunton
HOMINGTON
Farley
Whaddon
CharltonAll-Saints
WHITEPARISH
■
■ DOWNTON
Redlynch
NOMANSLAND
■
A36
South
p57
South Wiltshire care homes
ALBANY HOUSE
The Square, Tisbury, Salisbury,
Wiltshire SP3 6JP
Tel: 01747 870313 ALDERBURY
40 Spiders Island, Salisbury, Wiltshire SP5 3BG
Tel: 01722 710072 BRAMLEY HOUSE
Castle Street, Mere, Wiltshire BA12 6JN
Tel: 01747 860192 OP
PD LDA
BUCKLAND COURT (OSJCT) WCP
South Mill Road, Amesbury, Salisbury,
Wiltshire SP4 7HR
Tel: 0800 988 8133 Advert page 48
OP D PD
OP D
AVONDALE, TURNING POINT
62 Stratford Road, Salisbury, Wiltshire SP1 3JN
Tel: 01722 331312 PD LDA YA
CLAREDON HOUSE
3 Christie Miller Road, Salisbury, Wiltshire SP2 7EN
Tel: 0118 958 1950
LDA MH YA
BEAMONT WAY, 32
Amesbury, Wiltshire SP4 7UA
Tel: 01980 676788 CLEVELAND LODGE WCA WCP
Church Lane, Figheldean, Salisbury, Wiltshire SP4 8JL
Tel: 01980 670584 OP D YA
BEMERTON LODGE (OSJCT) WCP
Christie Miller Road, Salisbury, Wiltshire SP2 7EN
Tel: 0800 988 8133 Advert page 48
BRADBURY HOUSE
The Portway, Salisbury, Wiltshire SP4 6BT
Tel: 01722 349144 LDA YA
OP D
PD LDA
DALWOOD FARMHOUSE
Hindin Road, Dinton, Salisbury, Wiltshire SP3 5EY
Tel: 01722 717922 LDA
DENNETT’S SUPPORT
20 Woodstock Road, Salisbury, Wiltshire SP1 3TJ
Tel: 0782 447 9190
LDA MH SI YA AD
Bands
57
Personal dignity and freedom
of choice are paramount in
our daily care
At Ashley Grange our quality nursing and residential care includes:
Full time nursing and residential care and respite care
❚ 24-hour trained nursing & experienced care staff
❚ Person-centered care, individuals’ needs
assessed, encourage family participation
❚ Residents’ care supported by Private, Health
Service, Mental Health Professionals, GP’s,
Specialists and Consultants
❚ Occupational therapy, physiotherapy arranged
❚ Residents with physical disabilities, physical
frailty, dementia / mental health issues
❚ Short-term and long-term respite care also
available
❚ Nurse call system throughout
❚ Comfortable, user-friendly en-suite rooms
❚ Nourishing, varied and tasty menus
❚ Hairdressing & chiropody by appointment
❚ Activities, hobbies, entertainment & outings
❚ Open at any time for visitors
❚ Many heartfelt testimonials
For more information please contact the Matron
Manager, Directors or Managing Director
Matron Manager: 01725 512811
Managing Director: Mrs De La Haye
Operations Director: Mr De La Haye
Ashley Grange, Lode Hill, Downton, Salisbury, Wiltshire SP5 3PP
w w w. a s h l eyg ra n ge . co . u k
South Wiltshire care homes continued
DOUGLAS ARTER CENTRE
Odstock Road, Salisbury, Wiltshire SP5 4JL
OP PD LDA SI YA
Tel: 01722 320318 SHAPLAND CLOSE
Wilton Road, Salisbury, Wiltshire SP2 7EJ
Tel: 01722 419777 DUNRAVEN HOUSE AND LODGE
12 Bourne Avenue, Salisbury, Wiltshire SP1 1LP
Tel: 01722 321055 ST PATRICK’S HOUSE
1a Porton Road, Amesbury, Salisbury,
Wiltshire SP4 7LL
Tel: 01980 626434 FAIRFAX HOUSE WCA 85 Castle Road, Salisbury, Wiltshire SP1 3RW
OP D PD MH SI
FIVES COURT (OSJCT) WCP
Angel Lane, Mere, Warminster, Wiltshire BA12 6DH
Tel: 0800 988 8133 Advert page 48
HERBERT HOUSE
39 Christie Miller Road, Salisbury, Wiltshire SP2 7EN
Tel: 01722 324432 HOLLYGROVE, TURNING POINT
49 Roman Road, Salisbury, Wiltshire SP2 9BJ
Tel: 01722 415578 OP D
MH
OP LDA YA
HOLMWOOD CARE HOME WCA WCP
30 Fowlers Road, Salisbury, Wiltshire SP1 2QU
OP D PD MH SI
Tel: 01722 336933 Advert page 60 HULSE ROAD, 15
Salisbury, Wiltshire SP1 3LU
Tel: 01722 326490
LDA
STRATFORD COURT (OSJCT) WCP
Stratford Road, Salisbury, Wiltshire SP1 3JH
Tel: 0800 988 8133 Advert page 48
STRATFORD LODGE
4 Park Lane, Castle Road, Salisbury,
Wiltshire SP1 3NP
Tel: 01722 421504 PD LDA
LDA
OP D MH
LDA
TOWER HOUSE RESIDENTIAL HOME WCP
43 Manor Road, Salisbury,
Wiltshire SP1 1JT
OP D PD LDA MH SI AD
Tel: 01722 412422 TOWER VIEW RESIDENTIAL HOME
34 Manor Road, Salisbury, Wiltshire SP1 1JS
D PD LDA MH SI YA AD
Tel: 01722 321055 WILLOW HOUSE WCA
101 Countess Road, Amesbury, Salisbury,
Wiltshire SP4 7AT
Tel: 01980 622220 LDA YA
INWOOD HOUSE WCA
10 Bellamy Lane, Salisbury, Wiltshire SP1 2SP
OP D PD MH SI
WILLOWCROFT (OSJCT) WCP
Odstock Road, Salisbury, Wiltshire SP2 8BG
OP D LDA MH
Tel: 0800 988 8133 Advert page 48
LUMA CARE LTD
42 Rollestone Street, Salisbury, Wiltshire SP1 1ED
LDA YA
Tel: 01722 341031 WILTON ROAD, 44
Salisbury, Wiltshire SP2 7EG
Tel: 01722 410724 MILFORD MANOR CARE HOME WCA WCP
Milford Manor Gardens, Salisbury,
Wiltshire SP1 2RN
OP D PD MH SI
Tel: 01722 336933 Advert page 60 WOODFALLS CARE HOME
Vale Road, Woodfalls, Salisbury,
Wiltshire SP5 2LT
Tel: 01725 511226 PENNINGS VIEW
Porton Road, Amesbury, Salisbury,
Wiltshire SP4 7LL
Tel: 01980 624370 WYLYE HOUSE
27 Wyndham Road, Salisbury,
Wiltshire SP1 3AB
Tel: 01722 338987
LDA
MH
D
LDA
Bands
59
✓ Residential care
✓ Nursing care
✓ Dementia care
Homes you will love. Care you will appreciate.
At Porthaven we are proud to have been described
as running the best care homes in the country.
Our homes are beautifully designed, clean and
spacious. We provide a range of interesting, enjoyable
activities and an excellent menu of food.
At our homes we understand the business of caring well,
offering residential, nursing and dementia care as well
as respite care for those who require a shorter stay.
There is, however, another element, and one which
makes a difference to all our residents: a positive attitude
to caring and a genuine interest in others.
You will sense this from the moment you walk in the
front door; it’s unmistakable.
Call your nearest Porthaven Care Home and arrange
your visit with one of our Home Managers today.
We look forward to hearing from you.
Wiltshire Heights Care Home
✓ Tailored activities
and dedicated
activities room
✓ Private ensuite
bedrooms
✓ Expert care staff
✓ Excellent menu
✓ Restaurants and
private dining
room
✓ Landscaped
gardens
16 Cottle Avenue, off Berryfield Road, Bradford on Avon BA15 1TA
Tel: 01225 435582
✓ Respite care
(Sat Navs: BA15 1ST)
You’ll like us!
www.porthaven.co.uk/bradford-on-avon
Supporting lives, supporting choice
Nursing, residential and community care services.
High-quality care at an affordable price.
Our customers and their individual needs are at the heart of
everything we do. We are passionate about providing the best
quality of individual care possible and promoting independence,
comfort, security, companionship, fun and laughter. We are
locally accountable, family focused, professionally qualified, very
experienced, award winning, hands on, approachable, visible and
always contactable.
Little Manor, Kimberly House, Milford Manor,
Holmwood and Castle View.
We offer specialist nursing, dementia and frail older person
residential care in five boutique homes full of character and
individuality. We also offer tailored day-to-day support to adults
(18+) living in the community.
Wessex Care Ltd,
11 Tollgate Road,
Salisbury,
Wiltshire SP1 2JA
www.wessexcare.com
Contact us on:
01722 336933
e: [email protected]
To see real homely quality care,
visit us first.
Looking for care or support?
For independent, impartial information on your care options,
call this Directory’s helpline on freephone 0800 389 2077
We can generate a personalised report with details of care homes
or housing with care schemes that meet your needs and send you
additional information on choosing and funding care too.
60
South Wiltshire care homes with nursing
ASHLEY GRANGE NURSING HOME RNHA WCP
Lode Hill, Downton, Salisbury,
Wiltshire SP5 3PP Advert page 58
Tel: 01725 512811 OP D PD LDA MH SI YA
LITTLE MANOR NURSING HOME WCA RNHA WCP
Manor Farm Road, Salisbury,
Wiltshire SP1 2RS
OP D PD MH SI
Tel: 01722 336933 Advert page 60 BRAEMAR LODGE RNHA
18–20 Stratford Road, Salisbury,
Wiltshire SP1 3JH
Tel: 01722 439700 MARISTOW NURSING HOME RNHA WCP
16 Bourne Avenue, Salisbury,
Wiltshire SP1 1LT
OP D PD YA
Tel: 01722 322970 CAMELOT CARE HOMES LTD WCP
1 Countess Road, Amesbury, Salisbury,
Wiltshire SP4 7DW Tel: 01980 625498 OP
OP PD
CASTLE VIEW NURSING HOME WCA RNHA WCP
8 Old Castle Road, Salisbury, Wiltshire SP1 3SF
Tel: 01722 336933 Advert page 60 OP D PD MH SI
CEDARS CARE HOME, THE
Northlands, Landford, Salisbury, Wiltshire SP5 2EJ
OP D PD
CLOUDS HOUSE
East Knoyle, Salisbury, Wiltshire SP3 6BE
Tel: 01747 830733 MILFORD HOUSE
Milford Mill Road, Milford, Salisbury,
Wiltshire SP1 1NJ
Tel: 01722 622082 Advert page 62 OP PD YA
SALISBURY MANOR CARE HOME
Wilton Road, Salisbury,
Wiltshire SP2 7EH
Tel: 01722 447100 OP D PD YA
OP AD YA
GLENSIDE HOSPITAL
FOR NEURO REHABILITATION, THE
Glenside Manor Healthcare Services Limited,
South Newton, Salisbury, Wiltshire SP2 0QD
Tel: 01722 742066
OP D PD MH SI YA
HARNHAM CROFT NURSING HOME WCP
76 Harnham Road, Salisbury,
Wiltshire SP2 8JN
Tel: 01722 327623 HAYS HOUSE NURSING HOME WCP
Sedgehill, Shaftesbury, Dorset SP7 9JR
Tel: 01747 830282 OP PD SI
OP
KIMBERLY HOUSE NURSING HOME WCA RNHA WCP
1 Fowlers Hill, Salisbury, Wiltshire SP1 2JF
Tel: 01722 336933 Advert page 60 OP D PD MH SI
LAVERSTOCK CARE CENTRE WCP
London Road, Salisbury,
Wiltshire SP1 3HP
Tel: 0808 166 9045 Advert page 62
OP D
Bands
61
RH
Romney House
Quality Care
11WestwoodRoad◆Trowbridge◆WiltshireBA149BR
S ituatedinaquietresidentialareaourhomehas
20rooms,with24hourcare.Ourlargeloungeand
conservatorylookoutoverthehalfacregarden.
Lifttofirstfloor◆Homecooking
Regularvisitsbychiropodist,optician&Vicar
◆Weeklyvisitsbyhairdresser,physiotherapist&masseuse◆Regularsummeroutings
◆
◆
Please call Nicky on 01225 753952
for further information
Web: www.romney-house.co.uk
award winning caring homes
Laverstock Care Centre - salisbury
Laverstock Care Centre is a
modern purpose built home
providing residential, nursing and
specialist dementia care for
elderly people located in the
historic city of Salisbury.
• Modern Nursing Care Facilities
& Services
• Specialist Dementia Care
Design & Layout
• Personalised Care Plans
• Hospitality Services
• En Suite Bedrooms
• Rich & Engaging Activities
• Highly Trained 24hr Nursing Staff
• Restaurant Standard Cuisine
• Central Location
For further information call 0808 166 9045
London Road, Salisbury
Wiltshire SP1 3HP
www.caringhomes.org
Feel right at home
with Barchester care homes
At Barchester, people always tell us they feel
right at home as soon as we welcome them
through our doors, and that's music to our ears.
After all, we pride ourselves on our genuine
warmth and friendliness – it's all part of the
first-class care and support that we provide
to the people of Wiltshire and beyond.
If you'd like to take a look
around – or just need a bit
of friendly advice – your
local Barchester care home
will be happy to help.
Henford House
Warminster, BA12 9PB
01985 881 730
Milford House
Salisbury, SP1 1NJ
01722 622 082
White Lodge
Swindon, SN5 0AD
01666 718 761
The Wingfield
Trowbridge, BA14 9EN
01225 560 035
www.barchester.com
Nursing care • Residential care • Dementia care • Respite care and short breaks
62
West Wiltshire
A350
Whitley
■ MONKTON FARKEIGH
Broughton
Gifford
Lower
Wraxall
Winsley
■ BRADFORD
-ON-AVON
■ TROWBRIDGE Bulkington
Westwood
■ WINGFIELD
North
p51
A36
■
MELKSHAM
Bradford
Leigh
Southwick
North
Bradley
West
Ashton
Steeple
Aston
COULSTON
■ HAWKERIDGE
East
p47
Dilton
Marsh
■
Edington
Bratton
■ WESTBURY
Upton Scudmore
Chapmanslade
West
p63
Corsley
Heath
South
p57
■ WARMINSTER
Boreham Bishopstrow
Horningsham
■ CROCKERTON
Longbridge
Deverill
Sutton Veny Knook
Tytherington
Chitterne
Heytesbury
■
CODFORD
ST PETER
Sherrington
Corton
Brixton Deverill
Monkton Deverill
■ KINGSTON DEVERILL
Stockton
A303
West Wiltshire care homes
ABLE (ACTION FOR A BETTER LIFE)
57 King Street, Melksham, Wiltshire SN12 6HE
Tel: 01225 707669 ALEXANDER HEIGHTS CARE HOME Avonpark, Winsley Hill, Limpley Stoke,
Bath, Avon BA2 7FF
Tel: 01225 721301 ALPINE VILLA RESIDENTIAL CARE HOME
70 Lowbourne, Melksham, Wiltshire SN12 7ED
Tel: 01225 706073 BATH ROAD, 4
Bradford-on-Avon, Wiltshire BA15 1SP
Tel: 01225 864280 MH
OP
OP D MH
PD LDA MH
BERRYFIELD ROAD, 17,
Bradford-on-Avon, Wiltshire BA15 1SU
Tel: 01225 864397 BERRYFIELD ROAD, 19,
Bradford-on-Avon, Wiltshire BA15 1SU
Tel: 01225 868058 BOWS
324 Frome Road, Trowbridge,
Wiltshire BA14 0EB
Tel: 01225 774 4444 YA
BRAMPTON COURT, 10,
Melksham, Wiltshire SN12 6TH
OP D PD LDA MH SI
Tel: 01225 707233 BROOKSIDE (OSJCT) WCP
Ruskin Avenue, Melksham, Wiltshire SN12 7NG
Tel: 0800 988 8133 Advert page 48
OP D MH
CHANTRY GARDENS
69 Chantry Gardens, Southwick, Trowbridge, Wiltshire
BA14 9QT
PD LDA SI YA
Tel: 01225 766381 DURLSTON LODGE
115c Hilperton Road, Trowbridge, Wiltshire BA14 7JJ
PD LDA MH SI YA
Tel: 01934 429448
GREENGATES
9 Redland Lane, Westbury, Wiltshire BA13 3QA
Tel: 01373 822727 OP D
Bands
63
specialist care homes for the elderly
Equality Care is a well-established, family run organisation whose directors are actively
involved in running the homes. We know that quality of care and value for money are what
clients are looking for, and we believe that we have the ability to help the people we support
to enjoy meaningful lives on a day-to-day basis.
We have an excellent reputation that comes from attracting and retaining the best staff and
providing levels of training and staffing that go way above the norm.
longbridge deverill nursing home
Church Street, Longbridge Deverill, Warminster BA12 7DJ
Tel: 01985 211511
A brand new purpose-built luxury care home with Nursing and specialist secure Dementia
unit supporting adults over 55. The home has stunning views, leisure suite with pool, terrace
restaurant, bar, cinema screen, hairdressing salon, Doctor’s surgery and comes with the same
high level of care you would find across all our homes.
“This is the only home that is good enough for my husband”
staverton house
51a Staverton, Trowbridge BA14 6NX
Tel: 01225 782019 (option 2)
Specialist secure Dementia care home supporting adults over 55. The garden is accessible at
all times; great activities programme, hair salon, weekly massage and other therapies.
“I like being here. There’s always something to do.”
longbridge deverill house
Church Street, Longbridge Deverill, Warminster BA12 7DJ
Tel: 01985 214040
Residential care home for frail elderly and early dementia.Lovely gardens and rooms with
character. Pets welcome.
“I was flabbergasted by the kindness of the staff when I arrived.”
the old vicarage
51 Staverton, Trowbridge BA14 6NX
Tel: 01225 782019 (option 1)
Residential care home for frail elderly and early dementia. Secluded garden and mostly ground
floor rooms. Pets welcome.
“It’s all very agreeable here. I can make my own choices”.
Please visit our website, give us a ring or visit
one of our homes for more information.
www.equality-care.co.uk
[email protected]
West Wiltshire care homes continued
HAWTHORNE GROVE, 39, VOYAGE 1 LTD
Trowbridge, Wiltshire BA14 0JF
Tel: 01225 767441 HIGH STREET, 10
Semington, Trowbridge, Wiltshire BA14 6JR
Tel: 01380 870061 HILLCREST HOUSE CARE HOME
Avonpark, Winsley Hill,
Limpley Stoke, Bath, Avon BA2 7FF
Tel: 01225 723939
ILP RESIDENTIAL
32 Shire Way, Westbury, Wiltshire BA13 3GF
Tel: 01373 864945 LAVENDER HOUSE & PRIMROSE LODGE
62 The Down, Trowbridge, Wiltshire BA14 7NQ
Tel: 01225 753485
LILAC GROVE, 6, SENSE
Trowbridge, Wiltshire BA14 0HB
Tel: 01225 766200 PD LDA SI
LDA
D
LDA
LDA YA
PARK STREET, 82
Trowbridge, Wiltshire BA14 0AT
Tel: 01225 777728
LDA YA
PEEL HOUSE
398, The Spa, Melksham, Wiltshire SN12 6QL
01225 702037
PHOENIX HOUSE
318 Station Road, Holt, Trowbridge,
Wiltshire BA14 6RD
Tel: 01225 783127 PD LDA YA
OP PD LDA YA
ROMNEY HOUSE WCA
11 Westwood Road, Trowbridge,
Wiltshire BA14 9BR
Tel: 01225 753952 Advert page 62 OP D PD SI
SANDMAR
18 Wingfield Road, Trowbridge, Wiltshire BA14 9EB
OP MH YA
Tel: 01225 775060 LONGBRIDGE DEVERILL HOUSE RNHA WCA WCP
Church Street, Longbridge Deverill,
Warminster, Wiltshire BA12 7DJ
OP D PD LDA
Tel: 01985 214040 Advert page 64 SHAFTESBURY COURT (MANOR CLOSE)
Manor Close, Trowbridge, Wiltshire BA14 9HN
Tel: 01225 760228 PD LDA
SPRINGHEAD, 1
Sutton Veny, Warminster, Wiltshire BA12 7AG
Tel: 01985 840990 PD LDA
MALLARD CLOSE, 3,
Melksham, Wiltshire SN12 6TQ
OP D PD LDA MH SI
Tel: 01225 707215 ST GEORGE’S ROAD, 67A,
Semington, Wiltshire BA14 6JQ
OP D PD LDA MH SI
Tel: 01380 870168 MEAD, THE 7–8
Portway Lane, Warminster, Wiltshire BA12 8RB
Tel: 01985 215800 ST MARGARET’S GARDENS, 5,
Melksham, Wiltshire SN12 7BT
Tel: 01225 709691 NEWTOWN, 65A
Trowbridge, Wiltshire BA14 9AA
Tel: 01225 777728 OLD RECTORY, THE
27 Stallard Street, Trowbridge,
Wiltshire BA14 9AA
Tel: 01225 777728 OLD VICARAGE, THE WCA WCP
51 Staverton, Trowbridge, Wiltshire BA14 6NX
Tel: 01225 782019 Advert page 64 PD LDA SI
MH
STARBROOK
35a Dursley Road, Heywood, Wiltshire BA13 4LG
Tel: 01934 429448
LDA
LDA YA
STAVERTON HOUSE WCA WCP
51a Staverton, Trowbridge, Wiltshire BA14 6NX
Tel: 01225 782019 Advert page 64 D MH
OP D MH
STREET, 77 THE, ABILITY ASSOCIATED LTD
Kilmington, Warminster, Wiltshire BA12 6RW
Tel: 01985 844800 LDA
LDA YA
Bands
65
West Wiltshire care homes continued
SYCAMORE GROVE, 56,
Trowbridge, Wiltshire BA14 0JD
D PD LDA SI
Tel: 01225 763056 WILLOWS, THE WCA
72 Boreham Road, Warminster,
Wiltshire BA12 9JN
Tel: 01985 215757 WATERSMEAD (OSJCT) WCP
White Horse Way, Westbury,
Wiltshire BA13 3AH
Tel: 0800 988 8133 Advert page 48
WINGFIELD ROAD, 22
Trowbridge, Wiltshire BA14 9ED
Tel: 01225 762043 OP D PD
WESTBURY LODGE
130 Station Road, Westbury, Wiltshire BA13 4HT
D LDA MH SI YA
Tel: 01373 859999 WILLOW VIEW
63b Boreham Road, Warminster,
Wiltshire BA12 9JX
Tel: 01985 219377
PD LDA YA
LDA
PD LDA MH SI YA
WOODMEAD (OSJCT) WCP
Portway, Warminster, Wiltshire BA12 8QR
Tel: 0800 988 8133 Advert page 48
WREN HOUSE RESIDENCE
FOR THE RETIRED & ELDERLY RNHA WCP
32 Vicarage Street, Warminster,
Wiltshire BA12 8JF
Tel: 01985 212578 OP D
OP
West Wiltshire care homes with nursing
BLENHEIM HOUSE SPECIALIST CARE
27 Shurnhold, Bath Road, Melksham, Wiltshire SN12 8DD
OP D PD MH
Tel: 01225 709271 RAVENSCROFT
Hilperton Road, Trowbridge, Wiltshire BA14 7JQ
OP PD YA
Tel: 01225 752087 FIRLAWN NURSING HOME RNHA
The Street, Holt, Trowbridge, Wiltshire BA14 6QH
OP D PD
Tel: 01225 783333 Advert page 3 SUTTON VENY HOUSE NURSING HOME
Sutton Veny, Warminster, Wiltshire BA12 7BJ
Tel: 01985 840224 FOUNTAIN PLACE NURSING HOME
Avonpark, Winsley Road, Limpley Stoke,
Bath, Avon BA2 7FF
Tel: 01225 723919 TROWBRIDGE OAKS
RESIDENTIAL AND NURSING HOME WCP
West Ashton Road, Trowbridge, Wiltshire BA14 6DW OP D PD LDA MH SI YA AD
Tel: 01225 774492 OP
OP
HENFORD HOUSE
Lower Marsh Road, Warminster, Wiltshire BA12 9PB
OP PD
Tel: 01985 881730 Advert page 62 WESTBURY COURT CARE HOME
Station Road, Westbury, Wiltshire BA13 3JH
LONGBRIDGE DEVERILL NURSING HOME
RNHA WCA WCP
Church Street, Longbridge Deverill,
Warminster, Wiltshire BA12 7DJ
OP D PD LDA
Tel: 01985 211511 Advert page 64 WESTBURY RESIDENTIAL AND
NURSING HOME, THE WCP
86 Warminster Road, Westbury, Wiltshire BA13 3PR
Tel: 01373 825868 OP PD
OP
WILTSHIRE HEIGHTS CARE HOME
Cottle Avenue, Off Berryfield Road,
Bradford on Avon, Wiltshire BA15 1TA
OP D YA
OP D MH
WINGFIELD, THE WCA
70a Wingfield Road, Trowbridge,
Wiltshire BA14 9EN
Tel: 01225 560035 Advert page 62 OP D
MAVERN HOUSE NURSING HOME RNHA
Corsham Road, Shaw, Melksham, Wiltshire SN12 8EH
Tel: 01225 708168 Advert page 66 OLD PARSONAGE, THE
The Street, Broughton Gifford, Melksham,
Wiltshire SN12 8PR
Tel: 01225 782167 OP D
Bands
67
Index
A
A & T (Salisbury) Ltd Abicare Services Ltd
Able (Action for a Better Life) Addington Close, 12, Ordinary Life
Project Association Agincare UK Ltd Alabaré Christian
Care and Support Albany House Aldbourne Nursing Home Alderbury Alexander Heights Care Home Allied Healthcare Group Alpine Villa Residential
Care Home Alzheimer’s Society Alzheimer’s Support Anzac House (OSJCT) Arundel Close, 1, United Response
Ashgrove House Nursing Home Ashley Grange Nursing Home Athelstan House (OSJCT) Audley Care White Horse Autonomy Care Ltd Avery Healthcare
Avon Court Nursing And
Residential Home Avondale, Turning Point Avonmead Care Home B
Advertisers are in bold
15
15
63
47
15
15
57
49
57
63
15
63
15
15
47
5 1
55
61
55
15
15
50
55
57
49
Bailey Care 15
Ballards Ash 51
Barchester62
Bartlett House (OSJCT) 47
Bassett House Care Home 55
Bath Road, 4 63
Beamont Way, 32 57
Beckford Lodge 15
Beeches Homecare 15
Bemerton Lodge (OSJCT) 57
Berryfield Road 17, Ordinary Life
Project Association 63
Berryfield Road, 19, Ordinary Life
Blenheim House Specialist Care 67
Blue Sky Enabling (West Region) 17
Bluebird Care (Wiltshire North) 17
Boundary Road, 18 51
Bows 63
68
Bradbury House Bradbury Manor Braemar Lodge Bramley House Brampton Court, 10, Ordinary Life
Project Association Brendoncare Froxfield Brockleaze, 27, United Response Brookside (OSJCT) Brunel House Buckland Court (OSJCT) Butterfly Home Help Bybrook House Nursing Home C
57
47
61
57
63
49
51
63
55
57
17
55
Callisto 47
Camelot Care Homes Ltd 61
Candlelight Homecare 17
Care Bureau, The 17
Care Choices Care Providers
23
Care Choices Helpline
48, 60
Care Choices Website
54
Care Matters (Wiltshire) Ltd 17
Care On Call (UK) Ltd 17
Care Select 56
Carepride Wiltshire 17
Carewatch North
West Wiltshire 17
Caring Hands (Wiltshire) 55
Caring Homes
50, 62
Carons Care Line 17
Cashel Cottage 47
Castle Care Wessex
32
Castle View Nursing Home 61
Cathedral Gate
Domiciliary Care Services 17
Cedars Care Home, The 61
Cedars, The (OSJCT) 51
Celtic Care Services Ltd,
Chippenham
17
Celtic Care Services Ltd,
Swindon
8
Cepen Lodge 51
Chantry Gardens 63
Chantry House 17
Claredon House 57
Claremont Residential Home 51
Cleveland Lodge 57
Cloud Homecare Ltd 17
Clouds House 61
Cocklebury Farmhouse 51
Coombe End Court (OSJCT) Cote House Country Care Homes
Crescent, The 10, Innovations
Wiltshire Ltd
47
55
3
47
D
Dalwood Farmhouse 57
Dauntsey House 47
Dennett’s Support 57
Derriads 51
Douglas Arter Centre 59
Dramsdon 47
Dunraven House And Lodge 17, 59
Durlston Lodge 63
E
Elcot Close, 5, White Horse
Care Trust Elite Care Enterprise Care Equality Care Limited
47
17
19
64
F
Fairfax House 59
Fairways Retirement Village, The 51
Ferfoot Care Home 51
Firlawn Nursing Home 67
Firs Care Home, The 55
First City Nursing 19
Fives Court (OSJCT) 59
Forestview 47
Forget Me Not Care Agency 19
Fountain Place Nursing Home 67
Four Seasons Health Care
46
G
Gables, The Glanmor Glenside Hospital for Neuro
Rehabilitation, The Goatacre Manor Care Centre Goldenley Care Home Good Companions Care Group
Granham Hill Offices Greathouse Greengates Greensleeves Homes Trust
Greenway Park, 13 51
51
61
55
53
19
19
55
63
50
53
Index continued
H
Harnham Croft Nursing Home Haven, The Hawthorne Grove, 39,
Voyage 1 Ltd Hays House Nursing Home Heads Meadow Henford House Herbert House High Street, 10 Highfield Residential Home Hill House Residential Home Hillcrest House Care Home Holly Lodge,
White Horse Care Trust Hollygrove, Turning Point Holmwood Care Home Home Instead Senior Care
Bath and West Wiltshire Hulse Road, 15 Hungerford House (OSJCT) Hunters Moon I
ILP Residential Independent Living Solutions Ltd
Innovations Wiltshire Ltd Insitu Care Limited Insitu Care Limited Amesbury Inwood House K
Keepence Homes Keiron Starns Care Agency Key Staff
Kimberly House Nursing Home
Kingsley Road, 29–33 Kingsmead Care Home
Kingston House Kington St Michael Residential
Care Home L
61
47
65
61
47
67
59
65
48
53
65
49
59
59
19
59
53
53
65
19
19
19
19
59
48
19
32
61
53
46
53
53
Leonora Home, Pilgrim Homes Lifeline Homecare Lifeways Community Care Lilac Grove, 6, Sense Lilacs, The Little Manor Nursing Home Longbridge Deverill House Longbridge Deverill
Nursing Home Luma Care Ltd 53
19
19
65
53
61
65
67
59
M
Magnaset Ltd 19
Mallard Close, 3, Ordinary Life
Malmesbury Road, 79 53
Maltings, The 53
Marden Court (OSJCT) 53
Maristow Nursing Home 61
Market Lavington Nursing
& Residential Centre 49
Marlborough Lodge 48
Mavern House Nursing Home 67
Mayfield Residential Home 48
Mead, The 7–8 65
Meadow Lodge 53
Mears Help to Live at
Home Wiltshire 21
Medequip32
Mencap - Trowbridge 19
Merlin Court 49
Merlin’s Barrow 48
MiHomecare Chippenham 21
MiHomecare Wiltshire 21
Milford House 61
Milford Manor Care Home 59
Miranda House Nursing Home 55
Moormead Nursing Home
54
Mossmead, 15, Ordinary Life
My Little Angels 21
N
Ladymead Care Home
Laurieston House Lavender House &
Primrose Lodge Laverstock Care Centre 46
53
Newtown, 65a Nurse Plus And Carer Plus Nurse Plus And Carer Plus,
Swindon 65
61
Leonard Cheshire Disability 19
O
Oaklands, 74, United Response 65
21
22
53
Old Dairy, The 48
Old Parsonage, The 67
Old Rectory, The 65
Old Vicarage,
The (Chippenham) 53
Old Vicarage, The (Trowbridge) 65
Orchards Residential Home, The 53
Orders Of St John
Care Trust, The
48
OSJCT Florence Court 21
Othen Care Ltd 21
P
PA Care Agency Park Street, 82 Pavenhill, 89, White Horse
Care Trust Peel House Peercare Pennings View Phoenix House Porthaven Care Homes
Prime Care Agency Ltd Princess Homecare Priory Care Home, The Purity Care Q
Quarrydene R
Ravenscroft Reach Supported Living Salisbury
Renwick Ridgeway House (OSJCT) Romney House Roseland Avenue, 9,
Cornerstones (UK) Ltd Rowde Rushall Road, 6 21
65
53
65
21
59
65
60
21
21
53
21
53
67
21
49
53
65
49
49
49
S
Safe Care 21
Salisbury Christian Care Homes 52
Salisbury Manor Care Home 61
Samarie 49
Sandmar 65
Sarsen Court 21
Sarsen House 49
69
Index continued
Saxon Care Solutions Ltd 21
Self Unlimited – Horsebrook, 45 53
Seymour House (OSJCT) 55
Shaftesbury Court
(Manor Close) 23, 65
Shalom 49
Shapland Close 59
Sheldon Lodge 55
Somerset Care Community
Services (Wiltshire) 21
Southfield (OSJCT) 49
Spire Homecare Ltd 23
Spittleborough Farm 23
Springfield Court Care Centre 55
Springhead, 1 65
St George’s Road, 67a, Ordinary
Life Project Association 65
St Margaret’s Gardens, 5, Ordinary
St Patrick’s House 59
Stainsbridge House 55
Starbrook 65
Staverton House 65
Stratford Court (OSJCT) 59
Stratford Lodge 59
Stratton Road, 1 49
Stratton Road, 20,
Innovations Wiltshire Ltd 49
Stratton Road, 27 ,
Innovations Wiltshire
49
Street, 77 The, Ability
Associated Ltd 65
Studley Bethesda Home 55
Surecare Services (Wessex) Sutton Veny House
Nursing Home Sycamore Grove, 56, Ordinary
67
67
T
Tower House Residential Home 59
Tower View Residential Home 59
Tranquility Care Ltd,
26 - 28 Ladyfield Road
55
Trowbridge Oaks Residential
and Nursing Home 67
True Care 23
Tullyboy 49
Turning Point – Wiltshire 23
Tydeman’s Homecare 23
U
United Response DCA 23
V
VIP Homecare W
Warrington Lodge Watersmead (OSJCT) Wessex Care
Community Services 23
55
67
23
West Farm House 49
West Park Road, 63 55
Westbury Court Care Home 67
Westbury Lodge 67
Westbury Residential and
Nursing Home, The 67
Whistley Dene 49
White Horse Care Trust
48
White Lodge 55
Wilcot Road, 92,
White Horse Care Trust 49
William Street, 2,
United Response 55
Willow House 59
Willow House DCA 23
Willow View 67
Willowcroft (OSJCT) 59
Willows, The 67
Wilton Road, 44 59
Wiltshire Farm Foods
32
Wiltshire Heights Care Home 67
Wiltshire Link Homecare 23
Wingfield Road, 22 67
Wingfield, The 67
Woodfalls Care Home 59
Woodmead (OSJCT) 67
Wren House Residence
for the Retired & Elderly 67
Wylye House 59
Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept
responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the listings. Care Choices Limited
does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights
in the titles Care Choices and HOMES Directories and their design.
Care Choices™ is a trademark of Care Choices Limited.
ISBN 978-1-910362-05-1 Printed in England.
Ref. No: 4001/Wiltshire6/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is
prohibited. This publication is available free of charge from Wiltshire Council.
Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770.
Publisher: Robert Chamberlain. Director of Sales: David Werthmann.
Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield.
Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy.
Senior Sales Executives: Debbie Feetham, Elaine Green.
Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder.
Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey.
Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.
70
Bassett House
care home
Caring for our elderly
Bassett House is a luxury care home
providing accommodation for frail older
people together with a specialist unit for older
people with dementia.
We are committed to achieving the highest
standards of care for your loved ones, as we
understand their needs for choice, dignity,
independence and quality of life.
We think of ourselves as a “Second family” for all our
Residents as we share a common interest in providing the
special attention and care that only a family can give.
We are there to share our Residents’ joys and
accomplishments and to offer that extra encouragement
during difficult times. We know the importance of a kind
word, a gentle touch and the warmth of a smile. We match
the love and concern with our skills and compassion.
Bassett House is a home for sixty three older people. It
is set off the main road amid landscaped gardens.
If you would like more information about the services
we provide, would like to arrange a visit to the
home or just want advice
about your individual
circumstances please
contact Julie Beale, the
Home Manager, on
01793 855415 or
our head office on
020 8861 6000 or
by email at:
[email protected]
or [email protected]
Cloatley Crescent, Off Station Road, Royal Wootton Bassett, Wiltshire SN4 7FJ
SPOT THE DIFFERENCE...
THERE ISN'T ONE. This is because Mears Care will
enable you to continue living the life you want in your own home.
Our team of experienced care workers provide at home care and support
and will work with you to create a personal and flexible service.
This can include:
•
•
•
•
Support to regain independence after a stay in hospital
Personal care such as help with washing and dressing
Help with managing day to day things such as paying bills
Support to get out and about in the community
Our specially trained staff are experienced in supporting people of all ages,
from those who want a little bit of extra help to people with more complex needs,
such as dementia.
To find out how Mears can help you
continue living life as you want contact:
Tel: 0845 266 8944
Help to Live at Home
in partnership with Wiltshire Council

Wiltshire - Care Choices

Transcription

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