Puan Gayah Gulam Haidar Pengurus Kanan Telekesihatan

oleh:
Puan Gayah Gulam Haidar
Pengurus Kanan
Telekesihatan dan Kerajaan Elektronik
1
SINGOV
http://www.gov.sg
Government
Singapore
Success Criteria
Singapore
Singapore Survey
Effective
Promotion
Citizen/Resident
Business
SingPass
my cpf
myTax
GeBIZ
My HDBPage
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Non-Resident
1. A unified customer centric gateway to the Government
information for four different segments
2. Comprises of the following websites: Government
Citizens & Residents
Businessess
Non-Residents
Page 3
1. A portal provides
updates of news,
speeches
and
policies
about
Singapore and the
Government.
2. It is administered by
National Marketing
Division
under
Ministry
of
Information,
Communication and
the Arts.
Page 4
1. A single access point to all government online services,
owned by Ministry of Finance and managed by
Infocomm Development Authority of Singapore (IDA).
2. There are 7 etown as follows: Culture, Recreation & Sports;
Defence & Security;
Education, Learning & Employment;
Family, Community & Development;
Health & Environment;
Housing;
Transport & Travel.
3. eCitizen Helpers guides users in accessing government
online services.
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1. A portal that offers easy access to a whole range of
services and information useful for businesses.
2. It is managed by SPRING Singapore.
3. It helps local enterprises find their answer they need to
start, sustain and grow their business.
4. Enterprise Development Centers (EDC) is provided to
complement this portal.
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1. SingPass stands for “Singapore Personal Access”.
2. It is a common online password to allow citizens to
transact with any Government online services.
3. Some of the online services that are utilizing the SingPass
are: my cpf
myTax
My HDBPage
Bizfile
[email protected]
GeBIZ
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1. my cpf Online Services
2. myTax Portal
3. My HDBPage
Page 11
1. my cpf is an integrated service to enable members to
obtain information and services pertaining to CPF
schemes that are relevant to him or her at any particular
life stage.
2. This online service is administered by Central Provident
Fund Board, a comprehensive social security savings plan
for Singaporean in their old age.
3. User must log on to the service via SingPass.
4. It offers My Statement, My Messages, My Requests and
My Activities for better management of one CPF savings.
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5. Promotion: my cpf Voyage of Life (VOL)
Financial Outreach Programmes in Schools using VOL
Online demo
Online Calculators
Other Financial Outreach Programmes
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1. myTax portal is a safe and secure one-stop personalised
portal for taxpayers to transact with IRAS electronically.
2. It is owned by a statutory body in charge of tax collection
called Inland Revenue Authority of Singapore (IRAS).
3. It can be logged via SingPass or IRAS pin.
4. User can file income tax, transfer the balance from your
Parenthood Tax Rebate account to your spouse, view
return status, view account summary/payments, view and
settle late / non-filing of income tax forms, accounts and
documents and view correspondence/notices
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5. Promotion: IRAS provide assistance on e-filing.
Seminars are conducted to educate employers on the
online services.
E-filing demo in the portal.
Online quiz after the demo for user better
understanding.
Conduct monthly workshop.
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1. My HDBPage is personalised contents on HDB’s InfoWEB
for enhanced customer experience whereby customers
can make online enquiries on the status of their
transactions with HDB.
2. It is administered by Housing & Development Board
(HDB), a statutory board under the Ministry of National
Development which plans and develops public housing
towns.
3. It can be logged in via SingPass or HDB Security Pin
(SPINS).
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4. Promotion: Monthly Resale Seminar
Financial Calculator
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The percentage of users using
electronic means
vs.
nonnon-electronic means
at least once in the past 12
months
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Satisfactory level on overall quality of
Government electronic services
Page 31
1. Uniformity
Web Interface Standards (WIS)
TrustSg
Singapore Government Metadata Standard (SGMS)
2. The Public-Private-People Integration or 3PI
3. CitizenConnect Centres
4. Cut Red Tape Movement
Public Officers Working to Eliminate Red Tape (POWER)
Zero-In-Process (ZIP)
Pro-Enterprise Panel (PEP)
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1. Educational advertisements through print and outdoor
communication medium.
2. Contest is hold for online users to stand a chance to win
attractive prizes.
3. The existence of e-Lobby to promote usage of the online
services
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1.
2.
3.
4.
Look and feel
SingPass (Singapore Personal Access)
Survey
Singapore Government Online (SINGOV)
Page 34
The 19th ICM Decision on 7 December 2006 :
MDeC to undertake an audit on all of the Government
Agencies websites and advise YAB Chairman exactly where
they are in their websites and propose ways to enhance and
upgrade the websites.
1. The Malaysia Government Portals and Websites Assessment started in
2005 and has been conducted for 3 consecutive years.
2. The 2009 Malaysia Government Portals and Websites Assessment is being
undertaken at the moment, which started since 2nd of March, 2009. By
far, 9.8% of Main Assessment and 9.7% of Online Services Assessment are
completed.
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Year
Global EE-Government Report (Brookings Institution)
2002
21/198
2003
8/198
2004
83/198
2005
157/198
2006
36/198
2007
25/198
2008
11/198
2nd Among
Developing
Countries
Malaysia ranked at 11th place from 198 nations from 25th
place in 2007.
Malaysia improved in score from 36.9 to 42.8
Amongst the most highly ranked e-government nations
Ranking
Countries
South Korea
1
Taiwan
2
2006 2008 2007 2006
2nd win after 2006
1 as we
1 triumphed
64.7 The
74.9
60.3
Digital Opportunity Award
3
2 2006
58.7
51.1
49.8
United States
3
4
4
53.7
49.4
47.4
Dominica
9
14
11
45.0
41.0
40.0
Malaysia
11
25
36
42.8
36.9
32.7
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2008
Score
2007
Year
z
UNPAN
2002
2003
2004
2005
59/190
43/191
42/191
43/191
21/198
8/198
83/198
157/198
N/A
N/A
N/A
9/23
20/23
18/22
17/22
19/22
NA
NA
NA
NA
19/122
2006
N/A
36/198
14/32
Citizens’ Trust
Survey
2007
N/A
25/198
15/32
14/22
21/131
2008
34/189
11/198
18/34
N/A
21/130
2009
N/A
N/A
22/34
N/A
N/A
(2006-2007)
(2007-2008)
(2008-2009)
1.
Malaysian 2006 EG ranking has improved immensely in Brookings Institution (Brown University) study
from the position of 157 (2005) to 36 (2006) to 25 (2007) and 11 (2008) out of 198 countries.
2.
The researchers of Brookings Institution evaluated government Web sites based on numerous criteria,
including disability access, existence of publications and databases, presence of privacy and security
policies, contact information, and the number of online services
Source : www.insidepolitics.org
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1. To increase the number of Agencies obtaining 5-star and 4-star
rating.
2. To improve the service delivery of Malaysia Government Portals
& Websites.
STAR
2005
PERCENTAGE
2006
PERCENTAGE
2007
PERCENTAGE
5 STARS
4 STARS
3 STARS
2 STARS
1 STAR
(80 – 100)
(60 – 79)
(40 – 59)
(20 – 39)
(0 – 19)
TOTAL
0
9
61
440
343
853
0%
1.06%
7.15%
51.58%
40.21%
100%
0
16
124
434
251
825
0%
1.94%
15.03%
52.61%
30.42%
100%
3
85
387
412
165
1052
0.29%
8.08%
36.79%
39.16%
15.68%
100%
60%
52.60%
50%
40%
15%
20%
10%
39.13%
35.63%
30%
35.63%
0%
16.26%
16.26%
8.70% 8.70%
38
0%
5 S TA RS
Page 38
4 STARS
2007
2006
2005
39.13%
1.90%
0.28% 0.28%
30.40%
3 STARS
2 S TA RS
1 S TA R
Criteria
Definition
Phone Contact Information
Phone number that allows citizens to contact the respective government unit.
Fax number
Fax number that allows citizens to fax in to the respective government
unit/department.
Address Information
Address information that allows citizen to contact the respective government
unit.
Email
Email address that allows citizens to contact the respective government
unit/department.
This may include webmasters and the officers, who are in-charge of the
government-related services.
Comments/Forum
Comment is defined as opinion expressed by a citizen upon reading issues in
a particular website or based on a citizen’s experience while
dealing/transacting with respective government unit/department. It is usually a
one-way channel.
•A guest book could be a comment channel if such facility is available.
•Forum, an Internet discussion group is also a channel for the citizen to send in
their comments.
•To overcome the negative remarks from being posted on the forum/comments,
the purpose and usage of the area must be communicated to visitors and how it
can affect the performance of a website.
Spamming activity within the forum should also be monitored.
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Criteria
Definition
E-mail Updates/Broadcast
Email update is defined as updated information being sent to the subscribers
who intend to be notified of any new information.
Newsletter’s subscribers can be considered as part of this criterion.
Announcement can be considered under broadcast.
Publications/Databases
Publications are referred to information available via online or downloadable
manner. Thus, offline publications are not considered here.
If majority of publications/databases are not available/ non-accessible online
or experiencing faulty link, then it should not be considered here.
Publication is usually explicitly stated as "publication" or sometimes
"information" in a website.
If it is an abstract, then it is not considered as publication.
Articles/news clipping are not considered as publication.
Databases are defined as data information with regards to the administration
of the government unit/department.
Searchable database would be counted as services only if they involve in
accessing information that result in a specific government service response.
Statistic is not considered as a database.
Example: Staff directory is considered as a database if the contact information
is available.
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Criteria
Definition
Video/Audio clips
Streaming/downloaded audio clips are clips with sound only and are meant to
be recorded for listening purpose.
Background sound is not an audio clip.
Streaming/downloaded video clips are clips with sound and moving picture
and are meant to be recorded for viewing purpose.
Flash is not considered as a video clip.
Flash in the cover page is not considered as a video clip.
Both audio and video clips must be related to the agency.
Search
A facility to seek information by typing in the queries.
The search function must be internal, that is within the agency's website.
Example: Search box.
Multi Language
Both Malay and English languages are encouraged to be included in the
portal/website.
Other language is an optional.
For portal/website with only Malay version, but a translation tool is provided,
then it is still considered as yes.
The whole content of a portal/website must be translated into the particular
language, be it foreign or Malay language. Discrepancy between the content
and its translation are also to be avoided.
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Criteria
Definition
W3C Disability
Accessibility
W3C disability accessibility is evaluated using the web link:
http://wave.webaim.org
It uses criterion automatic priority 1 that is the basic disability accessibility
criteria that all portals/websites should adhere to.
Allow users with poor eyesight to view the content of a website according to
his/her preferences by changing the size on the text, spacing and color.
Provide a built-in text reader in a portal/website.
Provide a link to speech-enable the site for the visually impaired.
Agency Policies
Website must display their policy for visitor’s viewing.
Client Charter
Client charter is a requisite in the portal/website and must be made available
for visitor’s viewing.
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Criteria
Definition
“Remember me” features
It provides users the ease of accessing a portal/website without having to
login for every visit.
Usually, there would be a tick box under the login - whether a user would
want to have this activated, for example auto login.
Auto complete for form is not considered here.
Website Personalization
Having sections catering to a specific audience in order to remove clutter.
Provide links so that users can view type of information tailored to their
needs; i.e. students, parents, teachers, and partners.
A quick and easy way to direct citizens to the information or services they
are seeking.
Privacy Policy
Privacy statement must be displayed for visitor’s viewing.
Disclaimer and terms & conditions cannot be considered as privacy
statement.
Provide encrypted pages to demonstrate site users’ protection.
Example: Prohibition on cookies and sharing personal information
No use of cookies
Cookies not always provide accurate identification of users.
They can be used for security attacks because of their potential to be a target
of network attackers.
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Criteria
Definition
Feedback Form / Inquiry
Form
Feedback is defined as opinions expressed with regards to the website
functionality and usage experienced by a visitor/user.
Status update can be considered as feedback.
Complaint cannot be considered as feedback.
Agency has to response within 3 working days upon submission of
feedback/comment by a visitor.
Frequently Asked
Questions (FAQs)
FAQ section should be created in order to answer citizen’s enquiry/concern.
It is advisable for a portal/website to provide a form or contacts (e.g. email)
for other questions that are not listed in the FAQ.
Disclose the Disclaimer
Statement
To notify visitors on the disclaimer statement.
Portal/Website must display the disclaimer statement for visitor’s viewing.
Notice of Copyright
Copyright statement must be displayed in the portal/website to inform visitors
on the intellectual property matters.
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Criteria
Definition
Number of Online Services Online services are defined as services that can be fully transacted online
without having to physically visit the government unit/department, bank, post
office, etc.
Online service here is referred to as providing services within the portal/
website domain.
domain This is because some portals and websites have its affiliated
partners to conduct online services, which should be excluded.
Example: Room booking, online form submission, online tender/quotation
submission, inquiry/checking on status of transaction, etc.
No Advertisement
Advertisement must be related to the agency.
Not meant for commercial purpose.
purpose
Government-Linked Company (GLC) advertisement is considered a
commercial advertisement.
A government related tender/quotation notification is not considered as
advertisement.
Pop-up ads need to be avoided as it is de-legitimizing
Example: Banner, pop-up, fly-by advertisement
Security Policy
Security statement must be displayed for visitor’s viewing.
Disclaimer and terms & conditions are not considered as security statement.
Example: Use of software to monitor traffic on a particular portal/website.
RSS Feed
Summaries of Web site content that are published in the RSS format for
download.
It allows you to read the constantly updated contents in your RSS reader
without having to visit the website.
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Criteria
Definition
Link to Other Sites
Whether a "link to other websites/portals" section is available.
Links should be consolidated according to categories. Only relevant
sites/links can be considered here.
Each agency must be linked to myGovernment portal.
Link to MSC Malaysia website is a bonus,
“About Us” section
Basically it provides information on the respective government unit/
department.
It could either be explicitly stated under “About Us” section or in the
introduction page.
No Broken Link
The hyperlink on a particular portal/website that does not function nonexistence, e.g. URL has been changed, or the page has been moved.
Feature Additional
Technology
Any form of technology advancement.
Mobile web initiative or any type of sms features that can be accessed by
visitors.
Auto Notification
Notification will be prompted to visitors upon submission of feedback forms,
comments or enquiries on the website or upon bill payment on the portal.
Reference number is encouraged to be included with the response for
tracking purposes.
Example: Upon submission of comment/feedback, a pop-up window will be
prompted.
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Criteria
Definition
Support Link
Includes “Help”, troubleshooting and guidance to the visitors/users to use
the portal/website (e.g. step-by-step instruction on how to download a file).
It can be placed in the FAQ section.
Navigation Support
Site Map is considered as navigation support.
Quick link can also be considered as navigation support.
Features that adapt to visitors’/users’ profile/requirement
Example, gender, age, what to do, language etc.
Loading Time
Loading time of front page of agency’s portal/website (should not exceed 10
seconds; based on network speed of 100Mbps).
Browser Support
Statement of “Best Viewed” must be displayed.
Number of support browser(s) that could be accessed by visitors, at least
Internet Explorer (IE) and Mozilla.
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Criteria
Definition
“Laman Web Rasmi”
The phrase must be displayed on the government website/portals.
Display of Malaysia Crest
& Agency’s crest/logo
Agency’s crest/logo can also be displayed (but no mark will be given).
Display of MSC Malaysia
Logo
The MSC Malaysia logo must be displayed at least at the front page.
Displaying it at the sub page is encouraged.
Updated Event/Information
Notification
It is essential to provide updated information on the portals/ websites.
Obsolete information should be removed immediately.
It does not include archived information.
The phrase "Last update" must be displayed on the portals/websites.
Website Counter
A tool to count the number of hits/visits of a website.
A hit is a file sent to the browser by a web server.
A visit happened when someone visits a website. It might consist of one or
more hits.
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Criteria
Forms/
Documents
Definition
Forms can be downloaded and submitted online
Definition: Forms have the functionality to be uploaded to the system. Provide
notification to the sender via email or pop-up window.
FullyFully-online form
Definition: Online forms that can be submitted online without having to upload
them.
Ability to upload documents/pictures to the systems
Queries/
Feedbacks/Comments
Complaints
Definition: A stand-alone system that allows citizen to interact with the agencies
via online; with any of the above medium.
Integrated Transactions
Agencies provide link to integrated government agencies activities
Status Checking
Definition:
Any transaction that allows checking of status e.g. Bill status, application status.
It may be transacted via portal/website or mobile phone.
Poll/Survey
Definition: It must be relevant topics to stakeholders
Incentive
Definition : Encourage people to come back and use the services with any of the
initiatives below :Rebates/Discounts/Loyalty Points
Priority
Others
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Criteria
Definition
Indicative Notifications
Definition: Notifications prompted by any online transaction done.
Printer Friendly
Reference Number
Others
Flexibility of Payment
Mode of Payment
Definition: Freedom of payment mode within the agencies' portals and websites.
Credit Card
Electronic File Transfer (FPX)
Online Banking
Others
Mobile Payment
Definition: Payment for services using a mobile device
No User/Premium fees
Definition:
No user/premium fee should be imposed to the visitors in order to access a
particular portal/website.
Service charged is not considered as user/premium fee.
Security
Definition: To gain trust from the citizen to use the services
SSL
Digital Certificate/Trust marks/Digital signature
Login (Username & Password)
Session Control (Time out)
Others
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Agency
Sabah Forestry Department
2007
2006
Rank Score Rank
13
62
33
2005
Score
36
Rank
31
Score
37.5
Sabah Tourism Board
15
60
31
37
47
28.5
Water Department
19
56
38
32
42
31.5
State Computer Services Department
20
55
29
39
42
31.5
Ranau District Office
27
47
63
17
87
4
Tawau Municipal Council
28
46
44
28.5
57
23.5
Ministry of Tourism, Culture and
Environment
Sabah State Library
28
46
48
26
36
34.5
28
46
21
47
36
34.5
Department of Fisheries Sabah
28
46
19
49
47
28.5
Sabah Museum Department
29
45
65
15
59
22.5
Sabah Agriculture Department
29
45
65
15
63
20
Chief Minister’s Department
Penampang District Council
30
30
44
44
41
23
30
45
71
40
16
32.5
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Agency
Sabah State
2007
2006
Rank Score Rank
31
43
21
2005
Score
47
Rank
13
Score
52.5
Sabah State Department of Human
Resource Development
Sabah Foundation
31
43
50
25
61
21.5
32
42
23
45
31
37.5
Ministry of Rural and Entreprenuerial
Development
Menumbok Sub District Office
32
42
63
17
54
25
32
42
59
19
64
19.5
Science and Technology Unit
33
41
65
15
38
33.5
Department of Irrigation and Drainage
33
41
59
19
36
34.5
Sipitang District Office
34
40
N/A
N/A
53
25.5
Public Services Department Sabah
35
39
43
29
47
28.5
Sabah Land Development Board
35
39
N/A
N/A
88
0
Women’s Affairs Unit
36
38
72
11
88
0
Beaufort District Office
37
37
48
26
59
22.5
Kemabong Sub District Office
37
37
59
19
68
17.5
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Agency
Veterinary Services and Animal Industry
Department
Sabah Fishermen & Fishery Corporation
2007
2006
Rank Score Rank
37
37
43
2005
Score
29
Rank
55
Score
24.5
37
37
59
19
69
17
State Treasury Sabah
38
36
52
23
68
17.5
Nabawan District Office
38
36
29
39
18
48.5
Sabah Urban Development Corporation
38
36
51
24
49
27.5
PUSPANITA Sabah State Branch
39
35
61
18
61
21.5
Sabah Town and Regional Planning
Department
Sabah Wildlife Department
39
35
61
18
40
32.5
39
35
57
20
55
24.5
Kota Kinabalu Industrial Park
39
35
65
15
55
24.5
Ministry of Resource Development and
Information Technology
Kota Kinabalu City Hall
39
35
59
19
61
21.5
40
34
N/A
N/A
47
28.5
40
34
59
19
73
15
40
34
57
20
30
38.5
Ministry of Youth, Culture and Sports
Development
Sabah Credit Corporation
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Agency
Environment Protection Department
2007
2006
Rank Score Rank
40
34
30
2005
Score
38
Rank
45
Score
29.5
Sabah Public Works Department
40
34
35
34
54
25
Putatan Sub District Office
40
34
59
19
55
24.5
Ministry of Infrastructure Development
41
33
63
17
64
19.5
Ports and Harbour Department
41
33
54
22
45
29.5
Beluran District Office
41
33
63
17
57
23.5
Kunak District Office
42
32
65
15
61
21.5
Sabah Islamic Affairs Department
43
30
61
18
64
19.5
Ministry of Local Government and
Housing
Department of Industrial Development
and Research
Sabah Economic Development
Corporation
Sabah Public Complaints Bureau
43
30
63
17
63
20
43
30
63
17
55
24.5
43
30
43
29
42
31.5
45
28
50
25
44
30
Sabah Public Works Department
40
34
35
34
54
25
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Agency
Sabah State Sports Board
2007
2006
Rank Score Rank
46
27
54
2005
Score
22
Rank
60
Score
22
Ministry of Industrial Development
46
27
59
19
45
29.5
Ministry of Agriculture Development and
Food Industry
Keningau District Council
46
27
63
17
73
15
47
26
52
23
53
25.5
Sabah Social Welfare Department
47
26
?
?
64
19.5
Kuala Penyu District Office
48
25
57
20
47
28.5
Kudat District Office
48
25
N/A
N/A
73
15
Papar District Office
48
25
57
20
64
19.5
Penampang District Office
48
25
29
39
55
24.5
Usaha Maju Foundation
48
25
51
24
50
27
Ministry of Community Development and
Consumer Affairs
Sabah Forest Development Authority
49
24
65
15
60
22
50
23
70
12
63
20
Kota Belud District Office
50
23
67
14
73
15
Sabah State Economic Planning Unit
51
22
N/A
N/A
87
4
Page 55
Agency
Sabah State Rubber Industry Board
2007
2006
Rank Score Rank
51
22
64
2005
Score
16
Rank
60
Score
22
Kota Belud District Council
55
18
70
12
60
22
Kota Marudu District Office
58
14
68
13
73
15
Sandakan Municipal Council
59
13
X
X
X
X
Cabinet and Policy Division
60
12
50
25
51
26.5
Ranau District Council
61
11
X
X
X
X
Semporna District Council
62
9
X
X
X
X
Sipitang District Council
62
9
X
X
X
X
Sabah Housing and Town Development
Authority
Kinabatangan District Office
62
9
N/A
N/A
46
29
62
9
N/A
N/A
75
14
Tenom District Council
65
5
X
X
X
X
Tuaran District Council
65
5
X
X
X
X
Beaufort District Council
N/A
N/A
N/A
N/A
X
X
Labok\Sugut Beluran District Council
N/A
N/A
X
X
X
X
Page 56
Agency
2007
2006
2005
Kinabatangan District Council
Rank Score Rank
N/A N/A
X
Kota Marudu/Pitas District Council
N/A
N/A
X
X
X
X
Kuala Penyu District Council
N/A
N/A
X
X
X
X
Tambunan District Council
N/A
N/A
X
X
X
X
Kudat Town Board
N/A
N/A
X
X
X
X
Kunak District Council
N/A
N/A
X
X
X
X
Lahad Datu District Council
N/A
N/A
X
X
X
X
Nabawan District Council
N/A
N/A
X
X
X
X
Papar District Council
N/A
N/A
X
X
X
X
Ministry of Finance
N/A
N/A
67
14
49
27.5
Keningau District Office
N/A
N/A
65
15
61
21.5
Tambunan District Office
N/A
N/A
57
20
53
25.5
Rural Development Corporation
N/A
N/A
51
24
46
29
Lahad Datu District Office
X
X
68
13
80
11.5
Tenom District Office
X
X
X
X
47
28.5
Page 57
Score
X
Rank
X
Score
X
Government
will be seen as more
"open” by allowing
more interaction
between
government and
its
citizens
Blog is an
embedding
Innovation /
latest technology
Assurance of
certain policy,
steps,
opinions, etc.
It
must be focused to
and maintained by
an individual, not
an organization.
Example:
• Blog Menteri
• Tokoh
Portal/ Websites ~ feedback
forum
Page 58
Avoid to try to win over all sides all the time. It would be nice to
have unanimous support, but sometimes you have to bite the
bullet (do your best!)
Page 60
1. Bahagian Pengurusan Dan Kewangan
2. Institut Latihan Sektor Awam Negeri Sabah
3. Jabatan Arkib Negeri Sabah
4. Pusat Rekod Arkib Negeri Sabah
5. Jabatan Cetak Kerajaan
6. Halal Sabah
7. Islam Hadhari
8. Jabatan Kehakiman Syariah Negeri Sabah
9. Jabatan Peguam Besar Negeri
10. Unit Khas
11. Pusat Penyelidikan Perhutanan Sepilok
12. Koperasi Serbaguna Sanya Bhd.
13. Jabatan Tanah & Ukur
14. Jawatankuasa Kualiti
61
15. Pejabat Hal Ehwal Dalam Negeri & Penyelidikan
16. Pejabat Hasil Bumi
17. Pejabat Mufti Negeri
18. Majlis Hal Ehwal Anak Negeri
19. Pejabat Hal Ehwal Anak Negeri
20. Pejabat Perhubungan Negeri Sabah
21. Pejabat Setiausaha Kerajaan Negeri
22. Unit Pengurusan Kualiti
23. Pejabat Timbalan Setiausaha Kerajaan Negeri
(Pembangunan)
24. Pejabat Timbalan Setiausaha Kerajaan Negeri (Pentadbiran)
25. State Education Unit
26. Unit Pemimpin Kemajuan Rakyat
27. Unit Pengurusan Harta Kerajaan
28. Institute For Development Studies (Sabah)
62
29. Mahkamah Anak Negeri
30. Mahkamah Anak Negeri
31. Borneo Development Corporation S/b
32. Environmental Action Committee
33. Borneo Housing Mortgage & Finance Bhd.
34. Sabah Parks Trustee Board
35. Sabah State Cultural Board
36. Sabah Art Gallery
37. Jabatan Keretapi Negeri Sabah
38. Pejabat Daerah Kecil Banggi
39. Pejabat Daerah Kecil Membakut
40. Pejabat Daerah Kecil Paitan
41. Pejabat Daerah Kecil Sook
42. Pejabat Daerah Kecil Tamparuli
42. Pejabat Daerah Kecil Telupid
43. Pejabat Daerah Kecil Tungku
63
44. Pejabat Daerah Kecil Pagalungan
45. Pejabat Daerah Pitas
46. Pejabat Daerah Tongod
47. Pejabat Daerah Tuaran
48. PEMADAM Negeri Sabah
49. Suruhanjaya Perkhidmatan Awam Negeri
50. Sabah Energy Corporation
51. Sabah Ports Authority
52. Sabah Agriculture Park
53. Conservation Areas Information and
54. Monitoring System
55. Pejabat Dewan Undangan Negeri
64