CaroMont Care Advocates

CaroMont Care Advocates
A Community-Based
Patient Advisory Council
Find out how we care.
2014
The 2014 CaroMont Care Advocates
The CaroMont Care Advocates (CCA) is a diverse group of
patients, family and community members who meet regularly
to advise CaroMont Health on how we can provide better
patient-centered care and fulfill our mission to provide
exceptional health care to the communities we serve.
The purpose of this council is:
ƒƒ To identify specific opportunities for process improvement, patient access and
health of the community.
ƒƒ To help integrate CaroMont Health into the community.
ƒƒ To provide supportive channels of communication between families and all
CaroMont Health entities.
ƒƒ To provide input and feedback on delivery of services for patients and their families.
ƒƒ To provide input regarding new and existing program development.
ƒƒ To promote an environment offering excellent and safe healthcare through
collaboration of families and staff.
CaroMont Care Advocates
This is how we care.
“I have been very encouraged and impressed with CaroMont’s
commitment to our community through the CaroMont Care
Advocates Council members. The openness of leadership to
comments and suggestions, their efforts to engage people
from the community, their transparency concerning issues and
concerns, and their responsiveness to suggestions have energized
us as council members to a deeper level of commitment and
involvement. CaroMont is markedly a better place for all the effort
and work leadership and individuals have given and continue to
give to make CaroMont Regional a leader in our region and state
in patient care and patient safety. I am excited for all that is taking
place and for what the future holds.”
- David Belle Isle
“As a CaroMont Care Advocate, I have been impressed by how the
administration and employees critically examine processes and
work toward making CaroMont Regional the best it can be. By
being a part of this examination process, my input has been heard
and put into action, contributing to and improving the overall
health and well-being of our community.”
- Synthia Kearney
“I’ve been impressed to see that the suggestions and ideas that
we shared were listened to and acted upon. There’s value in the
work of the committee, and I’m pleased to have been a part of it.”
- Michael Meeks, Sr.
“I’ve been most impressed with the hospital’s
willingness to listen and respond positively to
our ideas and suggestions. In my opinion, the
biggest of these improvements has been in the
Emergency Department. To see CaroMont receive
the council’s feedback in such an open manner
is very impressive, it shows me how important
patient care truly is to them. I am looking forward
to seeing more great things happen!”
- Tabetha Nail
“Being a part of the CaroMont Care Advocates
has given me a real and clear understanding of
the mission and goals of CaroMont Health. All
the departments have been very welcoming and
receptive to our suggestions.”
“In the last five years or so I’ve spent a lot of
time in area hospitals, not as a patient but as a
family member. I’ve spent countless hours in
emergency departments, waiting rooms, ICUs,
CCUs, PCUs and many patient rooms. These
experiences have shown me to appreciate
excellent medical facilities, and I’ve come to trust
the care and convenience of CaroMont Regional.
The ideal combination of superior care and
accessibility can be life-saving and benefits not
only the patient, but allows family and friends
the ability to provide comfort, companionship
and most importantly, advocacy. The CaroMont
Care Advocates offers me an opportunity to help
make CaroMont Regional the very best medical
center anywhere.”
- Heather Stancil
- Carolyn Niemeyer
“As a volunteer, former patient and spouse of a
former patient I have come to appreciate what a
wonderful hospital we have in Gaston County.
By being a part of the CaroMont Care Advocates
I hope to learn even more about CaroMont
Regional so that I have facts and information and
can be an advocate for the hospital throughout
the community.”
“Serving on the CaroMont Care Advocates has
made me aware of the enormity of running an
organization as large as CaroMont Health. It is
refreshing to see an organization as determined
to make changes in order to better serve their
local community. I appreciate the effort made
by management to institute change and the
progress made based on our suggestions.”
- Kevin Stewart
- Charlotte Sautner
“It is a privilege to be a member of the CaroMont
Care Advocates. It is a superb platform for
members to present ideas and suggestions with
a goal of improving the operations and patient
experience for all who visit CaroMont Regional
Medical Center.”
- Tony Sissons
CaroMont Care Advocates Activities
ƒƒ CaroMont Medical Group Transition of Care Committee
ƒƒ Gaston Hospice Robin Johnson House
ƒƒ Emergency Department Improvement Discussion
ƒƒ Environmental Services Discussion
ƒƒ Performance Improvement Council
ƒƒ Lean Six Sigma Workshop
ƒƒ Marketing Campaign Focus Group
ƒƒ Medicare Shared Savings Program
ƒƒ CaroMont Hospitalist Program Discussion
ƒƒ Highly Reliable Organization and Patient-Centered
Care Discussion
ƒƒ Center for Mental Wellness Community Services
ƒƒ Healthcare Political Discussion
ƒƒ Ebola Preparedness Update
CaroMont Care Advocates Members
Donyel Barber
May Carter Barger
David Belle Isle
Martha A. Burris
Jake Gray
Edie Hancock
Synthia Kearney
Michael Meeks, Sr.
Regina Moody
Tabetha Nail
Carolyn L. Niemeyer
Tony Sissons
Kevin Stewart
Charlotte Sautner (2015 member)
Heather Stancil (2015 member)
Find out how we care.
704.834.2000 | caromonthealth.org