2010 Spring Issue - Tribal Wi-Chi-Way

NEWSLETTER
SPRING / SUMMER ISSUE
2010
Aboriginal Business Development
“TO LEAD OPPORTUNITY DEVELOPMENT IN THE ECONOMIC REALITY OF MANITOBA FIRST NATIONS”
TWCC VOLUME 11 • ISSUE 1
Contents
TWCC AMONG 50 FASTEST GROWING
COMPANIES
1
BOARD OF DIRECTORS
2
CEO GREETINGS
3
TWCC SERVICES - ASKI FINANCIAL
4
STAFF ANNOUNCEMENTS
4
MEMBER TRIBAL COUNCILS
5
CONTACT INFORMATION
5
TWCC SCHOLARSHIP PROGRAM
6
TWCC LENDING DEPARTMENT
7
FIRST NATIONS FARM CREDIT
8
FIRST NATIONS FARM ADVISOR
9
TWCC AMONG MANITOBA’S 50 FASTEST GROWING COMPANIES
IN 2010
HUMAN RESOURCES DEPARTMENT 10
FAR RIGHT IN GREY SUIT IS TWCC CEO - MR. ALAN D. PARK & EMPLOYEES IN OCTOBER 2009.
STAFF ANNOUNCEMENTS
10
DATES TO REMEMBER
11
The Board of Directors of Tribal Wi-Chi-Way-Way Capital Corporation is very
proud to be among MANITOBA BUSINESS Magazine’s 50 Fastest Growing
Companies 2010. TWCC ranks 12th.
TWCC ANNUAL GOLF TOURNAMENT 12
CANADA STUDENT LOAN PROGRAM
CALL CENTRE MANAGER
14
TWCC CHARITY OF CHOICE - UNITED
WAY CAMPAIGN
16
Do you or your company have
some news you would like to
announce in our newsletter? We
welcome any questions, comments
or suggestions.
Please
direct
them to:
Vickie Bushie,
Executive
Assistant
Tel: (204) 943-0888 x. 239
Toll free: 1-800-568-8488
Email: [email protected]
``This wonderful honour falls in line with our vision, mission and status of being
the financial services provider of choice for First Nations in Manitoba,’’ said
Grand Chief Morris Swan-Shannacappo, Chairman of TWCC. ``We have come a
very long way.’’
TWCC was established in 1993 with a staff of three to provide financial resources
to qualified Tribal Council member Aboriginal entrepreneurs and businesses
in Manitoba. Since then, TWCC has provided more than $34 million in loans
supporting 45 First Nations communities in Manitoba.
Today TWCC has more than 120 employees across three separate lines of business.
In addition to being a financial services provider, TWCC has two subsidiary
companies – ASKI Financial, which provides personal lending products, and
4528027 Manitoba Ltd., which provides Call Centre services to Davis + Henderson
in support of a government contract.
continued on page 3 CEO Message
© 2010 Tribal Wi-Chi-Way-Win Capital Corporation
1
TWCC
BOARD OF DIRECTORS 2010
GRAND CHIEF MORRIS
SWAN-SHANNACAPPO
CHAIR
ASHMEDE ASGARALI
VICE-CHAIR
KEEWATIN TRIBAL COUNCIL
JONATHAN FLETT
SECRETARY/TREASURER
ISLAND LAKE TRIBAL COUNCIL
EX-OFFICIO TBD
BOARD MEMBER
2
CHIEF GLENN HUDSON
BOARD MEMBER
INTERLAKE RESERVES
TRIBAL COUNCIL
JANET MOORE
BOARD MEMBER
SWAMPY CREE
TRIBAL COUNCIL
CHIEF NORMAN BONE
BOARD MEMBER
WEST REGION
TRIBAL COUNCIL
Tribal Wi-Chi-Way-Win Capital Corporation
(“TWCC”) has been established to provide
financial resources to qualified member Aboriginal
entrepreneurs and businesses in Manitoba. TWCC
was created through the efforts of five Manitoba
Tribal Councils and a number of Independent
First Nations.
TWCC
CEO GREETINGS
In early 2006, TWCC had just 28 employees before a growth
CHIEF EXECUTIVE OFFICER spurt that has increased the company in size five times and
boosted revenue by 200%.
ALAN PARK
TWCC is committed to developing our employees for sustainable success and strives for
continuous improvement in all areas of its business, added Alan Park, Chief Executive Officer
``We are all looking forward to a self-sufficient and sustainable Aboriginal economy and TWCC
will be a prime engine of growth behind it.’’
TWCC will be among the companies honoured at the 23rd Annual 50 Fastest-Growing Companies Banquet 2010
on March 18 at the Marlborough Hotel, Sky View Ballroom, 331 Smith St. in Winnipeg.
Back Row L-R: Bob Zebinski, Davis & Henderson, Grand Chief Morris Swan Shannacappo -TWCC Chair,
Chief Norman Bone - Board member, Ivan Davis - Director of Lending, Terry Ettawacappo - Director of
Accounting
Front L - R: Crystal Laborero - Director of Business Development, Ralph DeJong,, Davis & Henderson,
Alan D. Park - CEO, Jonathan Flett - Board member, Kathryn O’Gorman - Director of Operations
3
TWCC
TWCC SERVICES
•
EMPLOYER INCENTIVE
PROGRAM
Offering employees of your organization
access to short term loans?
• Taking advantage of the Employer Incentive
Program?
For further information contact us at 1-866-987-7180
or check out our website at www.askifinancial.ca
Askī Financial is an Aboriginal financial services
company, working with and for Aboriginal people. Notice to Existing Clients
We are not a traditional financial services company, You can now apply for a loan on line at
a building that people must go to. Instead, Aski bring www.askifinancial.ca.
financial services directly to our customers through
our Employer Partners – Aboriginal owned and led
businesses including First Nations bands, associations
MEET THE ASKI FINANCIAL TEAM
and organizations.
Askī Financials primary business is lending to employed
Aboriginal people through our unique Employer Benefit
Loan program, which allows for short-term loans.
These loans are available exclusively to employees
of Aboriginal businesses and organizations that have
become Askī Employer Partners. In essence, the loans
become a valuable benefit employers can offer their
employees.
NATASHA PRINCE
LOANS RELATIONS OFFICER
An internal move within ASKI has
taken place for Natasha Prince effective
Monday, May 10, 2010. Natasha’s
new title is “Loans Relations Officer”
Congratulations Natasha on this great
opportunity with Aski Financial.
Presently we have 67 Employer Partners through out
Manitoba and into North Western Ontario. Aski Financial
values our relationships with our Employer Partners
and appreciates the role they play in making payments
on behalf of employees. To show our appreciation,
Aski Financial introduced a new Employer Incentive
Program in 2009.
CHARLENE SIMPSON
Since the inception of the Employer Incentive
Program, Aski Financial has given back $12,290.00
collectively to our Employer Partners. Payments
are made quarterly and are based on the number of
loans employees receive in the quarterly period. The
Employer Partner does not have to track; we take care
of it all and send your organization a cheque quarterly.
ERMA BAKER
Are you interested in:
• Learning how to become an Employer
Partner?
4
PAYMENT PROCESSING
OFFICER
If you have any questions regarding
your Aski payments you can contact
Charlene Simpson toll free at 1-866987-7180.
ADMINISTRATIVE CLERK
Effective Monday, March 17, 2010,
Erma Baker started at ASKI Financial
as the Administration Clerk. She
will spend 2 days per week (Monday/
Tuesday) in the Call Centre and 3 days
per week (Wednesday – Friday) as
Administration Clerk for Aski Financial. Please join me
in congratulating Erma on this great opportunity with
TWCC.
TWCC
MEMBER TRIBAL COUNCILS
INTERLAKE RESERVES
TRIBAL COUNCIL
SWAMPY CREE TRIBAL COUNCIL
Dauphin River First Nation #316
Pinaymootang First Nation #272 (Fairford)
Kinonjeoshtegon #268 (Jackhead)
Lake Manitoba First Nation #271
Lake St. Martin First Nation #275
Little Saskatchewan First Nation #274
Peguis First Nation #269
Chemawawin Cree Nation #309
Wuskwi Sipihk Cree Nation #324
Sapotaweyak #314
Mosakahiken Cree Nation #312 (Moose Lake)
Misipawistik Cree Nation #310 (Grand Rapids)
Mathias Colomb Cree Nation #311 (Pukatawagan)
Opaskwayak Cree Nation #315
Black Sturgeon #328
ISLAND LAKE TRIBAL COUNCIL
WEST REGION TRIBAL COUNCIL
St. Theresa Point First Nation #298
Garden Hill First Nation #297
Wasagamack First Nation #299
Red Sucker Lake First Nation #300
Ebb & Flow First Nation #280
Keeseekoowenin #286
Pine Creek First Nation #282
Skownan First Nation #281 (Waterhen)
Gamblers First Nation #294
0-Chi-Chak-KO-Sipi First Nation #279
Rolling River First Nation #291
KEEWATIN TRIBAL COUNCIL
Barren Lands First Nation #308 (Brochet)
Fox Lake Cree Nation #305 (Bird)
God’s Lake First Nation #296 (God’s Lake Narrows)
Manto Sipi Cree Nation #302 (God’s River)
Northlands Denesuline Nation #317 (Lac Brochet)
Bunibonibee Cree Nation #301 (Oxford House)
Sayisi Dene First Nation #303 (Tadoule Lake)
Shamattawa Cree Nation #307
Tataskweyak Cree Nation #306 (Split Lake)
War Lake First Nation #323 (Ilford)
York Factory Cree Nation #304 (York Landing)
INDEPENDENT MEMBER
FIRST NATIONS
Cross Lake First Nation #276
Fisher River Cree Nation #264
Sagkeeng First Nation #262 (Fort Alexander)
Nisichawayasihk Cree Nation #313 (Nelson House)
Norway House Cree Nation #278
CONTACT INFORMATION
HEAD OFFICE:
TWCC
Peguis First Nation
Peguis, MB R0C 1N0
WPG SUB-OFFICE:
TWCC
419 Notre Dame Avenue
Winnipeg, MB R3B 1R3
Tel: (204) 943-0888
Fax: (204) 946-5318
Email: [email protected]
Toll Free: 1-800-568-8488
Website: www.twcc.mb.ca
INTER-LAKE SUB-OFFICE:
FIRST NATION FARM CREDIT
27-2nd Avenue
Dauphin, MB R7N 3E5
Tel: (204) 638-6132
Fax: (204) 638-2854
Toll Free: 1-866-245-8871
Email: [email protected]
CANADA STUDENT
LOAN PROGRAM
DIRECTOR OF CALL CENTRE
OPERATIONS
419 Notre Dame Avenue
Winnipeg, MB R3B 1R3
Tel: (204) 947-5479
Fax: (204) 946-5318
Email: [email protected]
FNFC FARM ADVISOR
27-2nd Avenue
Dauphin, MB R7N 3E5
Tel: (204) 638-3763
Fax: (204) 638-2854
Toll Free: 1-866-288-8559
Email: [email protected]
ASKI FINANCIAL SERVICES
419 Notre Dame Avenue
Winnipeg, MB R3B 1R3
Tel: (204) 987-7180
Fax: (204) 987-7188
5
TWCC
TWCC SCHOLARSHIP AWARDS PROGRAM
SCHOLARSHIP
PROGRAM
PROVIDING FOR OUR FUTURE GENERATIONS IN BUSINESS DEVELOPMENT
Are you an Aboriginal student pursuing your post-secondary education
and majoring in disciplines related to the Financial Services Industry or
Business Development?
You may be eligible for a TWCC Scholarship Award!
There are five (5) $1,000.00 scholarship awards
available.
TO FIND OUT MORE:
www.twcc.mb.ca/scholarship.php
TWCC
Tel: (204) 943-0888 Toll Free: 1-800-568-8488
or email [email protected]
COMPLETED APPLICATIONS MUST BE RECEIVED BY FRIDAY, AUGUST 6, 2010
TWCC hosts it’s annual fundraising golf tournament every year to raise funds for our
scholarship program for First Nations youth who belong to one of our community
members within Manitoba.
6
TWCC
TWCC LENDING DEPARTMENT
IVAN DAVIS
DIRECTOR OF LENDING
Interest Incentive Program…
those who fail to make regular payments, the incentive
program will be void and their loan(s) will revert back
to the original interest rate at time of approval. These
clients would have to start from the beginning to get
back into the incentive program.
TWCC is proud to announce the
implementation of a new interest rate
incentive program to reward good
clients. Starting this year, any client of TWCC who
makes all their payments on time will receive a 1.0%
reduction on their interest rate on January 1, 2011. The
program will be ongoing and all clients can lower their
interest rate down to a minimum of 8.0%.
One of the complaints we hear on a regular basis is the
rate we charge on our loans. We hope that this is a
benefit to our clients and the start of a process where
we can provide loans to our clients at rates comparable
to conventional lending institutions. If you have any
questions, please contact toll free the Dauphin 1-866288-8599 or Winnipeg office (204) 943-0888 or call
toll free 1-800-568-8488 or email [email protected] for
Clients are required to continue making their payments more details.
on time in order to enjoy the reduced interest rate. For
MIKE THOMAS
LOANS OFFICER
Business Forum a Huge
Success
by the three Manitoba entrepreneurs. There was also a
trade show featuring a variety of service providers and
local partners.
Several organizations representing federal, provincial
and local interests joined together to make the forum
a success! Some of the organizations included; BDC
Aboriginal Banking, CIBC, Louis Riel Capital
Corporation, Manitoba Entrepreneurship, Training
and Trade, Office of Small and Medium Enterprise,
and the Women’s Enterprise Centre of Manitoba. The
Aboriginal Business Service Network was the major
sponsor.
Once Again, TWCC was one of
several major business service providers in Manitoba
who have joined together to organize and host a Business
Forum at the Parkland Recreation Complex in Dauphin,
Manitoba,. The forum was held on Thursday, March 11
2010. The forum was intended for business owners who
are looking to grow their business and individuals who
Stay tuned to see where and when the next Business
are looking to at starting up their own business.
Service Provider Forum will be held.
The forum agenda included a variety of seminars on
topics such as ‘How to Start a Business’; ‘Tax Tips For more information contact:
for Small Business’ and ‘Selling to the Government’. Mike Thomas
There were also two panel presentations: the first Business Service Officer
was to highlight the business services and financing TWCC
options that are available to entrepreneurs throughout (204) 943 – 0888 or 1-800-568-8488
Manitoba. The second panel ‘From Dream to Reality’ [email protected]
focused on the challenges and triumphs experienced
7
TWCC
FIRST NATIONS FARM CREDIT
motivation. It helps you to organize your time and
resources so that you can make the most of your life.
By setting sharp, clearly defined goals, you can better
measure your achievements. You can see forward
SETTING GOALS
progress in what previously may have seemed like a
The first step in setting goals is to long pointless effort. You will also raise your selfconsider what you want to achieve in confidence as you recognize your ability and competence
your lifetime. By setting a lifetime in achieving the goals that you have set.
goal you can plan where you want to be in five, ten or
even twenty-five years. Just make sure the goals you When you have achieved a goal, take the time to enjoy
the satisfaction of your success. Absorb the implications
are setting can be genuinely achieved.
of the goal achieved and observe the progress you have
Goal setting can be a powerful process for thinking made.
about your future and for motivating yourself to turn this If the goal was a significant one, reward yourself. This
vision into reality. The process helps you choose where will help build confidence in setting your next goal in
you want to go in life and where to concentrate your life.
efforts. Properly set goals can be incredibly motivating
as you get more into the habit of setting and achieving If you don’t already set goals, do so now. As you
make this technique a part of your life, you’ll find your
goals, which you’ll find builds self confidence.
career accelerating and you’ll wonder how you ever did
When setting goals, ask yourself the following without it till now! Make sure to set goals over which
you have as much control over as possible. There is
questions:
nothing more heart breaking than failing to achieve
What life skills, information and knowledge do I need a goal for reasons beyond your control such as bad
business environments, poor judgment, bad weather,
to achieve this?
injury or just plain bad luck.
What resources, help or assistance do I need and where
Just remember that you must develop an action plan if
can I obtain them?
you plan to succeed. Be very specific with the terms that
What can block my progress or am I making any you can accept. Confront your fears and expectations
immediately and put your plan on paper. This can apply
assumptions?
to any business or goal you may have in life.
Is there a better way of doing things?
Megwich
Goal setting techniques are used by people in all fields
of life. It gives you long-term vision and short-term L Pascal
LARRY PASCAL
FARM LOANS OFFICER
First Nation Farm Credit (Manitoba) Corporation was established, under control of Tribal Wi-ChiWay-Win Capital Corporation (“TWCC”), to provide financial and/or technical support to First Nation
farmers throughout Manitoba. The Farm Loan Program is available to any First Nation member wishing
to start, expand or acquire a viable farming operation in Manitoba.
8
TWCC
FARM ADVISOR REPORT
DALE MYHRE
FARM ADVISOR
named chair of the National Aboriginal Agriculture
Council (NAAC). NAAC is a national body that work
as a group to assist/promote First Nation producers.
CONTINUED SUCCESS
FOR EBB & FLOW FIRST
NATION BISON
While markets are growing, supply is not. Manitoba
First Nations are being requested to increase their
production. Chief Beaulieu has also been in contact
with First Nations Bison producers across the prairies
Herd manager Maurice Mousseau of the First Nations
to investigate the possibility of joint ventures.
Bison Co-op at Ebb & Flow is a busy man. In addition
to caring for the Band herd, he manages the care of
Another long-term goal would see some of the unhealthy
over 200 young bison for the feeding station. There are
processed foods sold to young people replaced with First
five participating First Nations communities and two
Nations natural foods. Bison meat has less cholesterol
independent producers involved in the co-op.
than pork or chicken and is high in iron and vitamins.
The benefits to those suffering from diabetes and heart
Many of the jobs like loading bison for transport and
problems could be life changing.
unloading feed are done outside of normal business
hours. Maurice doesn’t mind, as he is happy to be part
of the growing business.
Bison is a very healthy meat. Buyers in Europe are
especially interested, as they know that First Nations
products are grown naturally. Producers Sabrina
Houle and Chief Harvey Nepinak have returned from
Germany where they met with retailers and cooking
show experts.
A recent meeting with a major food chain and another
with an Ontario company interested in the health aspects
of bison meat show how the market is expanding.
Spearheading these meetings were Chief Ralph Beaulieu
and provincial bison specialist Ray Salmon.
Ivan Davis, Director of Lending at TWCC, is pursuing
ways to help the Coop expand. Mr. Davis was recently
The Farm Advisor provides First Nation farmers with up-to-date information on cattle, bison, elk, hay,
crop production, financial planning, markets and government programs available. The Farm Advisor
will organize seminars to discuss important agriculture related issues. If you have any concerns regarding
your farm operation, the Farm Advisor is available to meet with you. These services are available to any
First Nation farmer in Manitoba.
For more information on TWCC’s Farm Advisor please call: 1-866-288-8559.
9
TWCC
HUMAN RESOURCES DEPARTMENT
JODY SCHWEID
HUMAN RESOURCES
MANAGER
TOTAL COMPENSATION
Did you know that your compensation at
work does not only include your base salary? Many other
benefits companies offer all contribute towards your total
compensation. At TWCC we strive to provide our employees
with a rewarding work experience by offering stimulating
projects, professional development opportunities, leading
edge technology, career path planning and a very competitive
total compensation package!
•
•
•
•
•
•
Computer Loans for Staff
Full on-site gym facilities – no membership fees
Corporate Gifts, such as: Shirts, jackets, bags, cups,
etc.
Professional Development Opportunities
Annual paid vacation and personal leave
And many more……..
We would like to thank all our employees for their
achievements and appreciate their ongoing commitment to
excellence at TWCC! If these look like benefits that you
would also like to enjoy you can visit our website at www.
twcc.mb.ca for any future employment opportunities.
STAFF ANNOUNCEMENTS
At TWCC we invest in the welfare of our employees, as
they are the life-blood of the company. By attracting and
retaining the best employees available, we are working
towards building ongoing success for both our organization
and our employees!
Listed below are some of the extra benefits we offer our
employees, which are above and beyond base pay:
• Competitive Pay with possible annual increases
and bonuses;
• Internal hiring practices – Move up within the
Company;
• Full Group Insurance for full and part-time
employees;
• Family and Spousal Benefits including Prescription
Drugs, Health and Dental, Short and Long Term
Disability, Employee Assistance Program
• Life Insurance and 5% Company matched Pension
Plan
• Free Parking
• Free Coffee and Tea
• Rooftop Patio and BBQ
• Monthly Potlucks
• Cable TV and Internet Access
• Quiet Room and Computer Room
• Pool Table/Ping Pong Table/Tournaments/
Recreational Activities
• Seasonal Sports Teams
• Quarterly Social Committee Events
• Annual rewards and recognition
• Eco-Pass Program
10
VICKIE BUSHIE
EXECUTIVE ASSISTANT
Effective Monday, May 10, 2010,
Vickie Bushie started her new role as
TWCC’s new Executive Assistant.
Congratulations Vickie on this great
opportunity with TWCC.
ELMA MERCREDI
DIRECTOR OF BUSINESS
SUPPORT
Effective Monday, April 15, 2010,
Elma Mercredi assumed the position
as TWCC’s new Director of Business
Support.Congratulations Elma on this
great opportunity with TWCC.
GLEN STEVENSON
JR ACCOUNTING
TECHNICIAN
Effective Monday, May 31, 2010, Glen
Stevenson started his new role at TWCC
as the JR Accounting Technician. Please
welcome Glen and congratulate him on
this great opportunity at TWCC.
TWCC
HUMAN RESOURCES DEPARTMENT
CHRISTINE PETERS
STAFF ANNOUNCEMENTS
FINANCE OFFICER
ASKI FINANCIAL
CRYSTAL LABORERO
DIRECTOR OF
BUSINESS DEVELOPMENT
As you may already know Tribal WiChi-Way-Win Capital Corporation
(TWCC) is the parent company of
wholly owned subsidiary, Aski Financial. I am no
longer heading up Aski Financial and have moved
within the family to a new exciting position in
TWCC.
Any enquires regarding Aski Financial can be
redirected to our new Corporate Relations Officer,
Karl Zadnik at kzadnik@askifinancial.ca.
TWCC is looking to move into other financial service
products for our communities and I am happy to say
that I will be managing a number of projects for them.
I am looking forward to this new challenge and can’t
wait to share our initiatives with you. Below is my
new contact information.
Regards,
Crystal Laborero
Director, Business Development
Tribal Wi-Chi-Way-Win Capital Corp.
Phone: 204-943-0888 ext. 231
[email protected]
www.twcc.mb.ca
Effective Monday, May 10, 2010,
Christine Peters started her new role at
Aski Financial as the new Finance Officer
for Aski Financial. Congratulations on
your new role.
JADE MONKMAN
2010 GOLF TOURNAMENT
COORDINATOR
Effective Tuesday, May 25, 2010, Jade
Monkman started his new role as the
Golf Tournament Coordinator for this
year’s 2010 Annual Golf Tournament at Larter’s Golf
Course on August 17, 2010. Please contact Jade for more
information on our annual tournament.
Jade Monkman
Golf Tournament Coordinator
TWCC
Phone: (204) 943-0888 ext. 234
[email protected]
www.twcc.mb.ca
DATES TO REMEMBER
KARL ZADNIK
TWCC Social Committee is inviting employees and
their immediate family to the TWCC Family Fun
Day on July 17, 2010. An internal invitation will be
sent out to all staff.
CORPORATE RELATIONS
OFFICER
ASKI FINANCIAL
TWCC offices will be closed on the following STAT
holidays:
Effective Monday, May 10, 2010, Karl
Zadnik started his new role at Aski
Financial as the new Client Relations
Officer. Please welcome Karl and congratulate him on
this great opportunity at TWCC.
July 1
Canada Day
August 3
Civic Holiday
September 7 Labour Day
11
TWCC
TWCC ANNUAL GOLF TOURNAMENT
7th ANNUAL
GOLF TOURNAMENT
TUESDAY, AUGUST 17, 2010
(rain or shine)
Larters at St. Andrews Golf & Country Club
Shot-gun Start @ 12:30 PM
Registration at 11:00 AM
$200/PERSON
TWO-PERSON BEST BALL FORMAT
Includes Registration Package, Green Fees, Golf Cart, Lunch &
Dinner Banquet
EARLY BIRD REGISTRATION
IF YOU REGISTER BY JULY 30, 2010 YOUR NAME WILL
BE ENTERED TO WIN A FREE GOLF REGISTRATION
TO OUR TOURNAMENT. WINNER WILL BE NOTIFIED
BY FRIDAY, AUGUST 6, 2010.
For further information, please contact:
Jade Monkman
Golf Tournament Coordinator
Tel: (204) 943-0888 x. 234 or Cell: (204) 951-9666
or email [email protected]
www.twcc.mb.ca
ALL PROCEEDS IN SUPPORT OF THE TWCC SCHOLARSHIP AWARDS PROGRAM
12
TWCC
TWCC ANNUAL GOLF TOURNAMENT
Register to golf!
Please fax, mail or email to:
TWCC
419 Notre Dame Ave.
Winnipeg, MB R3B 1R3
Tel: (204) 943-0888
Fax: (204) 946-5318
Toll Free: 1-800-568-8488
Email: [email protected]
Contact Name:
Company:
Address:
City, Prov, P/C
Tel: (
)
Fax: (
)
TWO PERSON BEST-BALL FORMAT $200.00 per person
# of
Golfers X $200.00 Total $
Dinner Only:
X $50.00 Total $
Golfer Participant Names
Please return completed form by email to [email protected], fax to (204) 946-5318 or dropoff/mail to address below.
* Please contact Jade Monkman to arrange special requests for food allergies.
Make cheques payable to:
TWCC Annual Golf Tournament
419 Notre Dame Ave.
Winnipeg, MB R3B 1R3
Payment must be received no later than August 17, 2010 at noon.
* Refunds will be issued if notification is received by 4:30 pm on August 10, 2010. No cancellations
within two days of the tournament.
13
TWCC
CANADA STUDENT LOAN PROGRAM
KATHRYN O’GORMAN
DIRECTOR OF OPERATIONS
GLEN SUTHERLAND
FLOOR LEAD SUPPORT
As you know TWCC is going
through
some
organizational
restructuring. I accepted the new
role as “Floor Support Lead”. This
new role will keep my finger on the
pulse of the call centre. I will be
responsible for all aspects of the floor support functions
including real time monitoring, floor coverage, problem
management, Quality, Adherence, Service Levels, and
first call resolution to name a few. I look forward to
building strong relationships and empowering CSR’s
to reach the next level in higher performance.
Don’t lower your expectations
to meet your performance. Raise
your level of performance to meet
your expectations. Expect the best
of yourself, and then do what is
necessary to make it a reality.
We are an organization that is focused on rewarding
folks for their performance. However, we also recognize
the value of employees who have made a long-term
commitment to our organization.
Please join us in congratulating the associates listed
below who are celebrating a milestone anniversary in
-Glen Sutherland
2010:
JERILYN ROULETTE
Amy Spence and Glen Sutherland: Eight years
Alisha Roberts, Teresa Woodhouse, Patricia Stevenson
and Jerilyn Roulette: Six years
Candace Stagg: Five years
Sandra MacDonald, LeeAnne Woodhouse, Fran
Robertson and Michelle Paypompee: Three years
Gayle Parisien, Gilbert Chartrand, Indira Rambally,
Jennifer McLeod, Mona Campbell, Tal Sparling,
Monica Yeryk, Amanda McPherson, Cindy Brown, Ted
Rennie, Janna Coutu, Wally Anderson, Charlene Pinch,
Claudine Coutu, Courtney Thurier, Deanna Parisien,
Nancy Palmer, Lois Hartley, Griseida Ventura Cruz,
Carol Neustaedter, Crystal Mousseau, Jessica Russell,
Lynnel Sinclair, Miranda Mcleod, Shayna Mousseau,
Terrance Birston and Vanessa Sanderson: Two years
-Kathryn O’Gorman
14
TEAM LEADER
T E A M = Together Everyone
Achieves More
With the new changes in the teams
recently, I believe we need to
reform bonds with our people. New
additions to the team are great, and it’s a chance to
learn more about the people we work with everyday.
I would like to welcome wholeheartedly to my team:
Lynnel Sinclair, Marion Cook, Carol Neustaedter,
Cindy Brown, Hannah Thurier, Pam Davis, Christine
Woodhouse, Ted Rennie, and Teresa Woodhouse. My
focus for this upcoming period with be on strengthening
the ties between my team and myself by doing more
team building activities during our huddles as well as
creating a new team name.
I believe that we can grow closer, and achieve the
highest results in the call centre. Once we are ready, I
will issue a challenge to the other teams, and I’m sure
we will succeed. Look forward to more exciting things
to come, and other Team Leaders beware as we are
coming to get you…eventually.
-Jerilyn Roulette
TWCC
CANADA STUDENT LOAN PROGRAM
AMANDA MCPHERSON
WALLACE ANDERSON
TEAM LEADER
CUSTOMER SERVICE
REPRESENTATIVE
The Loan Sharks are committed to
focusing on call quality for the month
of March and lowering their not ready
times to increase call volume. Within
the group, we are focused on creating
meaningful and informative one on
one’s sessions and monthly team meetings to discuss
current issues and changes. The call center had recently
gone through a seating arrangement change to create
new relationships with surrounding employees. The
team has also gained a few new members to the team
bringing the total group number to 25 Loan Sharks.
We are gearing towards meeting all the Fantastic Four
targets for the month March with great emphasis on
successful completion of the customer satisfaction
survey for each call.
-Amanda McPherson
ALISHA ROBERTS
TEAM LEADER
It’s a New Team, a New Station
to sit at, even a New Team Name,
RAPrrrrrrrS. Our focus is Quality
not Quantity, we wanna~bees 100%,
plus we are no longer a Loan Ranger
or a Loanie~TuneZ, so all in all it’s
a fresh new start. There are great opportunities in our
horizon therefore we are trained for success, so we shall
succeed!
Hello everybody! Summer is almost
here and the call centre at TWCC
is busy as usual assisting all our
customers with their Canada Student
Loans.
There has been a lot of growth in our work environment
and staff since I began working here in June 2008.
We’ve tripled in size since the beginning of 2008. I
enjoy working here at TWCC with all the friendly staff.
We enjoy many staff functions like Pool Tournaments,
games, contests and other things like Quality lunches
for CSR’s who achieve excellent quality assessments.
There are also incentive prizes awarded for call centre
quality. We’ve had prizes like gift certificates, MP3
players and concert tickets. All staff members received
genuine leather jackets for our Christmas gifts too. We
were recently delivered a brand new Ping Pong table
and Billiard Table for our staff which are located on the
2nd floor of our building. Also we have top of the line
exercise equipment in the basement of our workplace
for all staff who wish to use them. There’s always plenty
of opportunities at TWCC and many things to do! One
staff function was on March 12/10 is at Rumour’s
Comedy Club which I’m sure everyone enjoyed. I’m
sure there will be much laughter throughout the year.
I had a great year and I am looking forward to another
good year working at TWCC. Hope you had a good
Spring & an excellent Summer 2010!
- Wally Anderson
-Alisha Roberts
15
TWCC
TWCC CHARITY OF CHOICE
TWCC was
recognized
by
the
United Way
for
last
year’s TWCC United Way Campaign and received four
awards in the following categories:
Workplace Campaign Award - This award celebrates
and acknowledges businesses, organizations and
employee groups that demonstrate outstanding
involvement, contributions and leadership during
United Way’s annual campaign. Gold Award - 70%
of TWCC employees donated an average of $104 each
($2/week) to United Way.
Circle of Success Award - United Way’s Circle of
Success Awards celebrate and recognize corporate
giving and commitment: $5,000 - $9,999 Diamond
Corporate Quantum Leap Award - For increasing
donations by 25% and a minimum of $1,000 or more
this year.
Employee Quantum Leap Award - For increasing
workplace donors and/or donations by 25% and a
minimum of $1,000.
O f f i c e
olympic
organizers
showing
participants
how
to
compete in
the events
held
at
TWCC as
part of our United Way Campaign - Tuesday, Nov. 24th
and Wednesday, Nov. 25th.
· The first 40 people with pledge forms completed
and handed in to either Deanna Parisien and/or Verna
Woodhouse on or before 4:00 PM, Monday, November
23, 2009, were eligible to participate in the Olympics.
·There were a maximum of 10 teams competing for
1st, 2nd, & 3rd place (bragging rights) and each team
consisted of four employees
· There were a total of two events (timed) – on Tuesday
and the Wednesday.
· Participants formed their own teams and others had
their teams selected.
· All pledge forms that were handed early were
automatically entered into a draw for a $50.00 Aski
card.
Value Statement:
“TWCC is a nationally recognized, successful, progressive, diversified, and self-sustaining financial
services institution. First Nations owned and operated we subscribe to holistic First Nation values and
cultural traditions that nurture the health and well-being of our clients, stakeholders and staff. Our
committment is to accountability, transparency, quality of service and organizational success.”
16
© 2010 TWCC, Volume 11, Issue 1