Kenmore Medical Centre - Oldroyd Publishing Group

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Kenmore
Medical Centre
60-62 Alderley Road, Wilmslow, Cheshire SK9 1PA
Telephone: (01625) 532244
Fax: (01625) 417900
Website: www.kenmoremedicalcentre.co.uk
Caring for your health is a partnership
between yourself and Kenmore Medical Centre
CONTENTS
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Practice profile
Who's Who: Doctors and staff
How to register with the practice
Surgery opening hours
Telephoning the practice
Making appointments
Chaperone policy
Home visits
Messages for doctors and nurses
Appointment delays and cancellations
Out-of-hours GP service
Specialist referrals
Medical clinics and nursing services
Repeat prescription requests/reviews
Test results
Pregnancy testing
Smoking cessation support
Immunisation and travel advice
Eastern Cheshire Clinical Commissioning Group Services
Non-NHS services
Carers' register
Kenmore Patients Group
Suggestions and complaints
Zero tolerance policy
Patients' medical records
Confidentiality
Access and parking/disabled patients
Ambulance and transport requirements
Medical emergencies
Your Local Pharmacist
Self-medication
Emergency calls
Useful telephone numbers
Practice boundary
ADVERTISING FEATURE
Westgate Dental Practice
...tomorrow's dentistry today!
Towards excellence...Peter Leyland BDS 1985
Opposite Kenmore Medical Centre
A private dental practice dedicated to providing the best possible patient care
• General dentistry and dental implants
• Mercury-free dentistry
• Crowns and veneers
• Dental hypnotherapy and relaxtion techniques
• Referrals accepted from other practices
75, Alderley Road, Wilmslow, Cheshire, SK9 1PA
Tel: 01625 523432
www.westgatedentalpractice.com
Smile with Style!
Going to the dentists may be something that fills you with dread whether it’s to
have a check-up, a filling or an extraction, but dentistry has changed so much for
the better and the aim now is for healthy mouths that stay healthy by having regular
check-ups. Teeth are for life and can last a lifetime if they are looked after properly.
You may be surprised to learn that, according to the Adult Dental Health Survey (UK)
of 1998, about three-quarters of the population have some form of gum disease and
more teeth are lost through gum disease than decay. So regular visits to the dentist
are vital, not only to monitor tooth decay, but also to help prevent gum disease.
However, dentistry is no longer just a case of filling and extracting teeth, as it was
for many years. Nowadays, many people turn to cosmetic dentistry, or ‘aesthetic
dentistry’, as a way of improving their appearance, much as they would try a new
hairstyle or perhaps even cosmetic surgery. The treatments can be used to straighten,
lighten, reshape and repair teeth. Cosmetic treatments include veneers, crowns,
bridges and tooth-coloured fillings.
Speak to your dentist who will be delighted to advise you on what is available, and
the costs involved, to give you a smile to be proud of.
Attract more business by placing your advert here. Simply call 0800 0234 196.
1
ADVERTISING FEATURE
One of the Family!
The keeping of pets and caring for animals has been
shown to have a beneficial effect on people and, as a
result, pet owners can live healthier and longer lives.
It follows therefore that whilst you and your family
are registered with this surgery, your pet should be
registered with a local Veterinary Surgeon. Just like
you, your pet needs a regular check-up and, like
children, needs regular injections for the prevention
of various diseases.
Professional pet care with
personal touch.
Family owned and run veterinary practice focusing
on maintaining continuity of care for your pet.
Surgical facilities on site with good parking
T: 01625 585500
e: [email protected] www.thevetsplace.com
Chestnut House, 6 Upcast Lane, Wilmslow, Cheshire SK9 6EH
We at The Vets Place can offer your pet a wide range
of services including preventative healthcare, dental
care and dietary requirements; as well as medical and
surgical procedures should they be required.
There can be no more worrying time than when your pet
goes missing from home. We therefore provide a microchipping service, which is currently free of charge. So
if your pet is lost, Veterinary practices, police and pet
rescue centres can scan over the lost pet, contact the
central computer and unite you with your pet.
Do your pet a favour: contact The Vets Place and find
out more about the services we can provide for your
much loved pet.
Do you or a
family member
need care and
want to stay in
your own home?
This type of decision can be difficult for families.
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Transplants
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0300 123 2323
www.organdonation.nhs.uk
2
6
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Welcome to Kenmore Medical Centre
Kenmore Medical Centre provides primary care services to its registered list of approximately
12,500 patients. The surgery doctors and nurses offer a wide range of clinical skills and the
whole surgery team is committed to providing good quality care to our patients. In order to
maintain good quality services, the surgery limits registration only to those patients residing
within the defined practice area.
Non-UK citizens registering with the surgery are advised that doing so may not necessarily
entitle them to free access to other NHS services, (eg hospital treatment), and they are advised
to clarify their individual situation with the Eastern Cheshire Clinical Commissioning Group.
This booklet is intended to help you make best use of the surgery facilities and we are grateful
to the Kenmore Patients Group for their significant contribution to the content and layout.
Doctors
Who’s who in Kenmore Medical Centre
Dr Julia E Huddart MBChB MRCGP DCH DRCOG
Dr Julia Huddart graduated from Manchester University and spent several years working
in hospitals before doing GP training at Kenmore Medical Centre. She joined the practice
as a partner in 1985 and became the Lead Partner in 2003. Interests: Palliative Care and
Paediatrics. (2500791)*
Dr Stephen R Maxwell MBChB FRCGP MRCP MRCP&CH DRCOG DCH GP Trainer
Dr Stephen Maxwell graduated from Manchester University in 1983. He has worked in
Manchester and Preston hospitals and undertook his GP training in Heald Green before
joining Kenmore Medical Centre in 1989. Interests: Child Health, Respiratory Disease and
Medical Computing. (2833158)*
Dr Gill Scott MBChB DRCOG DFSRH
Dr Gill Scott graduated from Leicester in 1987. Initially working in Leicester hospitals, she
completed her training in Macclesfield District General Hospital before joining Kenmore
as a trainee doctor in 1990. Gill joined the practice initially on a job-share basis prior to
becoming a full partner in 1994. Interests: Family Planning, Gynaecology, Diabetes Care
and Epilepsy Care. (3194601)*
Dr Javed Sheikh MBChB MRCGP DFFP GP Trainer
Dr Javed Sheikh graduated from Liverpool University in 1996. Dr Sheikh joined the practice
in 2003. Interests: Cardiology, Gastroenterology. (4310866)*
Dr Rachel M Barnes BSc MBChB DRCOG DFSRH MRCGP
Dr Rachel Barnes graduated from Warwick in 2005. She joined the practice in 2010 as a
part-time GP. Interests: Women’s Health (6121010)*
Dr Sophie Summers MBChB MRCGP MRCS (ED) MSc DFSRH
Dr Sophie Summers graduated from Manchester in 2006. She joined the practice in 2013
as a part-time GP. Interests: Minor Surgery, Joint Injections, Women’s Health (6145499).
Dr Tom Steele M.Pharm (Hons) MBChB (Hons) DRCOG, MRCGP
Dr Tom Steele graduated from Liverpool in 2009. He joined the practice in 2014 as a parttime GP. Interests: Mental Health (7038252)*
Dr Dave Evans MBChB (Hons) MRCGP
Dr Dave Evans graduated from Liverpool in 2006. He joined the practice in 2014 as a parttime GP.Interests: End of life care, Elderley Care with Dementia (6140569)*
*GMC number
Visit our website on: www.kenmoremedicalcentre.co.uk
3
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Spare Keys
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4
Terry Barcilon SRN SCM RSCN MSc NP
In addition to managing the whole nursing team our nurse clinician and nurse prescriber holds
regular surgeries. She is available several days a week for 'book on the day' appointments
which are suitable for acute medical problems.
Nurses
Nurses run regular general and specialist clinics.
Sister Carole Brooks RGN
Sister Brooks is a fully trained diabetes nurse and runs shared-care diabetes surgeries with
Dr Scott. She also runs travel clinics and is the lead nurse for epilepsy care.
Sister Heather Davenport RGN HV RM Spec NP Nurse Prescriber
Sister Davenport is fully trained in and specialises in COPD/asthma care, smoking cessation
advice, well woman and HRT advice.
Sister Kathy Wellman RGN
Sister Wellman is fully trained in and specialises in coronary heart disease, hypertension,
family planning, travel advice and childrens immunisations.
Staff Nurse Alison Bisset SRN
Staff Nurse Bisset is our treatment room nurse and has a special interest in stroke
management.
Health Care Assistant Shirley Hindle NVQ Level 3, Elderly Care, Carers Link
Shirley carries out blood test and blood pressure checks and will be helping the surgery
achieve its health targets. She runs the lung function and pre-diabetes clinics.
Health Care Assistant Alison Holowko NVQ Level 3
Ally carries out blood tests, blood pressure checks and runs health checks. Ally will also help
the surgery achieve its targets.
Phlebotomist Alan Jackson
Alan carries out blood tests and blood pressure checks.
District Nurses
These are nurses employed by the Clinical Commissioning Group. They provide nursing
care to patients in their own homes, and are based at Wilmslow Health Centre. Contact
number: 01625 441196.
Midwives
Midwives from Macclesfield and Wythenshawe Hospitals are nurses who work in the
community, at the surgery and in hospitals who care for expectant mothers through their
antenatal, delivery and immediate postnatal periods. To find out more information about
how to see a midwife, please contact reception on 01625 532244.
Health Visitors
Primarily they are concerned with the healthcare and development of babies and young
children. They are based at Wilmslow Health Centre. Contact number 01625 441197.
Locum Doctors
Never leave a spare key in a convenient hiding place such as
back and front door locks - other people may have keys that fit.
Nurse CLINICIAN
Don't make it easy for the burglar.
Attract more business by placing your advert here. Simply call 0800 0234 196.
At times the practice employs locum (temporary) doctors to stand in for its own doctors. All
locum doctors are registered on a Performers List.
Visit our website on: www.kenmoremedicalcentre.co.uk
5
ADVERTISING FEATURE
Let our practice
publications
promote your
business
for you!
Training Doctors
In the tradition of general practitioner training, fully qualified doctors (GP Registrars) who
have chosen a career in general practice spend their final year with the practice to gain
further experience, under the care of one of the practice's qualified GP trainers. Occasionally
our GP Registrar may see patients in the presence of their trainer. During their year with the
practice they will be expected to video several actual consultations with patients, but this
will only take place with the patient's permission. Reception will notify you on arrival if the
doctor is videoing their consultations which you may decline if you so wish.
Medical Students
Medical Students also attend the practice as part of their training and may sit in during
consultations or consult on their own. Their work is carefully audited and one of the doctors
is on hand at all times. These consultations are always subject to your agreement.
Receptionists
The receptionists are trained to handle the wide variety of enquiries received by telephone
or directly at the reception desk. They may request additional information in order to direct
the enquiry most efficiently to a doctor or nurse.
Management, SecretaRial and Reception Staff
To place an eye catching
advertising feature in our vitally
important Practice Booklets and
our indispensable Appointment
Cards and Website
simply phone Veronica Smith
now on 0800 612 1516.
To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
General ManagerLynne Garner
Assistant Practice ManagerClaire Reid
Administrative Manager
Frances Booth
Reception ManagerCathy Starkey
Medical Secretaries
Jacqui Bamber Frances Booth
Patient REGISTRATION
Any changes to your registration details must be notified to the practice as soon as possible.
If you change your address and your new address is outside of the practice area, you will be
asked to register with a practice in your new locality. It sometimes comes as a surprise for
patients who move only a small distance to be asked to do this - if it is important to you,
you are advised to check with the practice that your new address is within the practice area.
Although the practice boundaries are shown on the map at the back of this booklet, this is
only a guide. Our reception staff will be able to confirm whether your new address is within
the area if you give them the exact address.
Patients who change address without notifying the practice will be de-registered and their
records forwarded to Cheshire Health Agency.
Opening Times
8.00am to 6.30pm Monday to Friday SOME WEDNESDAY AND THURSDAY EVENINGS
TO 8.30PM PLEASE CONTACT RECEPTION FOR MORE INFORMATION.
Closed Weekends and Bank Holidays
For approximately eight Wednesday afternoons each year, the practice is closed for staff
training from 1.00pm; these are advertised well in advance on the practice website and the
patient group newsletter. During these times emergency cover is provided by the Eastern
Cheshire Out-of-Hours Service 01625 502999. The pharmacy will remain open and access
will be by the fire door at the side of the building. The pharmacy is open from 8.30am to
6.30pm Monday to Friday.
Visit our website on: www.kenmoremedicalcentre.co.uk
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ADVERTISING FEATURE
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To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196.
Telephoning the Practice (01625 532244)
Your call will be answered by a pre-recorded message which will give you a number of
choices, so that you can select the service you need. If you have any difficulty following
the instructions then either press two on your telephone, or wait on the line and your
call will automatically go through to a receptionist. If your call can wait, please avoid
calling the practice between 8.00 and 9.30am. This is our peak time for incoming calls and
consequently the queuing time for held calls is longest. The secretaries are available to take
calls between 9:00 to 10:30am and 2:00 to 3:30pm.
Making aN Appointment
• Telephone 01625 532244 between 8.00am and 6.30pm
• by internet on our website www.kenmoremedicalcentre.co.uk
In order to be able to make appointments via the internet, you have to be registered to do
so. For details ask at the reception desk.
A routine appointment to be seen by a doctor can be arranged up to five working days
ahead. Only doctors can arrange follow-up appointments for patients up to six weeks ahead
where they feel this is necessary eg patients referred for tests/investigations. Normal
consultations are for 10 minutes; if felt necessary, longer consultations may be requested.
An appointment is for one patient only and does not cover accompanying family members
or carers. Telephone consultation appointment slots are also available, bookable in advance.
If you provide us with your mobile number, we will send you an appointment reminder by
text. For further details ask at reception.
Owing to other commitments, the doctor of your choice may not always be available, but all
doctors and nurses have access to your up-to-date medical record.
Making AN URGENT SAME DAY Appointment
Urgent same day appointments with the doctor or a nurse clinician are available for patients
with urgent medical problems. Telephone between 8.00 and 11.00am for the morning
emergency surgery and after 12 noon for the afternoon emergency surgery (3.00 - 5.45pm).
Should the nurse clinician require it, she has free access to the duty doctor as the two
surgeries run in parallel with each other.
Please note that appointment times are only approximate. Some problems will take longer
to deal with than others - we expect our patients to respect that delays may occur because
of the nature of this service. If, after an initial assessment, the clinician seeing you feels that
your problems will be more appropriately dealt with in a longer routine appointment, you
will be asked to rebook one.
Attending the surgery for an Appointment
When you arrive at the surgery please enter your details into the automated check in
position or advise reception. If appropriate, details of the number of patients waiting to see
the doctor will be displayed on the screen.
Visit our website on: www.kenmoremedicalcentre.co.uk
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Chaperone Policy
When booking your appointment with the doctor please consider whether you are likely to
need a chaperone; if you think you will require a chaperone it would be helpful if you would
let our reception staff know when booking that appointment. For more information on the
practice’s Chaperone Policy see the notice at the automated check-in position.
Home Visits
These are for patients who are genuinely unable, through illness or infirmity, to come to
the Practice. They are not for patients who do not have their own transport; these patients
should use public transport or taxis or request family or neighbours' assistance. A doctor
may phone the patient to decide if a home visit is necessary. Please remember the Doctors
can see three or four patients in the surgery in the time it takes to do one home visit.
Telephone before 10.30am and give the receptionist the full details. Urgent home visits can
be requested at any time and will be passed on to the duty doctor for assessment.
Messages for Doctors and Nurses
Doctors and nurses cannot take outside calls whilst holding surgeries or clinics. Telephone
requests for advice or information should be made before 11.00am. Receptionists will
record details in the message book. If appropriate the doctor or nurse will call back after the
morning surgery. If you are unavailable on the number when called, the doctor/nurse will
not leave messages due to our confidentiality requirements, nor make further calls.
Appointment Delays and Cancellations
If surgeries have to be cancelled for any reason, our receptionists will try to notify you as
quickly as possible.
Doctors endeavour to see patients on time, but if they are running seriously late for any
reason or emergency, you will be informed. Delays of this kind are rare but unavoidable, and
your patience is requested.
If you are unable to keep an appointment, please inform reception as far in advance as
possible, or if you are registered for Emis Access then you can cancel your appointment via
the website, in order that it may be used for another patient.
Patients who repeatedly fail to keep appointments or cancel them at short notice may, if
they persist after a written warning, be removed from the practice list.
GP Out-of-hours Service Telephone 01625 502999
Please stop and consider whether your call to out of hours is really necessary; we find
that many of the calls to the Out of Hours Service could really be dealt better with during
ordinary hours at the surgery.
The service is based alongside the Accident and Emergency Department at Macclesfield
Hospital. A nurse will either give advice on the basis of the information you give or will
arrange for a doctors consultation, either at an out-of-hours centre or by a home visit.
The service operates:
• Weekdays 6.30pm to 8.00am
• Weekends and Bank Holidays
• When the surgery is closed for training sessions
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For 24 hour information click to: www.kenmoremedicalcentre.co.uk
You may also contact the new 111 service
To do this Dial 111 from your telephone
You may also contact NHS Direct on 0845 4647
or online at www.nhsdirect.nhs.uk
Specialist Referrals
The practice uses the computerised 'Choose and Book' system for referring patients to
hospital specialists on the NHS. Under this system the doctor referring you will discuss your
referral with you and offer you a choice of hospitals.
If you have access to the internet or know someone who can access it for you, there is
also some comparative 'performance' information available off the Dr Foster website
www.drfosterhealth.co.uk under the 'Information for the Public' section (also accessible via
the surgery website).
Medical Clinics and Nursing Services
The practice nurses provide supporting services to the doctors by running their own clinics.
Details of regular clinic sessions are available at reception.
Nurse-led clinics include:
• Cardiac Clinics for the monitoring of patients with coronary artery disease
• Hypertension clinics for the monitoring and treatment of hypertension
• Well woman and well man checks for advice on health matters, including self-examination
• Blood tests requested by the doctor
• Family planning and cervical smears
• Maternity service: antenatal and postnatal care (midwives)
• Menopause/HRT clinic: regular weekly sessions
• Epilepsy: advice and monitoring
• Asthma/respiratory care and pulmonary disease management
• Diabetes control and care
• Immunisations: routine immunisation for children and adults, and for overseas travel
Repeat Requests and Prescription Reviews
Prescribed drug treatments are offered by mutual consent with patients; any possible
side-effects are explained. Medication regimes are reviewed by doctors regularly - review
dates are printed on the prescriptions. You should make an appointment before the date of
the review. Please retain a copy of your list of repeat medications for your own information
and safety, even if you leave a copy with your pharmacist.
If you are on regular medication, repeat prescriptions can be requested:
• by post (enclose a stamped addressed envelope)
• by using the "repeat prescription box" at the main surgery entrance, when the surgery is
open, or posted through the post box at the main entrance door when the surgery is closed
• by fax 01625 417900
• if registered for internet booking, using the practice website www.kenmoremedicalcentre.co.uk
Please contact reception for internet registration details.
For your own safety the practice does not accept medication requests by telephone.
Visit our website on: www.kenmoremedicalcentre.co.uk
11
Allow two working days for processing of prescriptions, including those supplied to you by
consultants/specialists you may have seen at other clinics/hospitals. In order not to waste
medication, please check your medicine cupboard before requesting renewals.
Certain local pharmacies have arrangements for direct collection of repeat prescriptions
after you have requested them from the practice; see your pharmacist to arrange this.
Electronic Prescription Service
This is a new NHS service which gives you the chance to change how your GP sends your
prescription to the place you choose to get your medicines from. This means that you no
longer collect your prescription from the surgery as the GP will have sent it electronically to
the pharmacy of your choice.
For more information ask at any pharmacy, speak to a receptionist or go online at www.
hscic.gov.uk/epspatients
If you are on four or more medications you can buy a prepayment certificate which can lead
to savings over three months or one year.
Test Results
Doctors and nurses will advise patients whether and how discussion of results will be needed.
As a general rule, the surgery will not contact patients about test results that are normal.
All clinical staff within the practice have access to an individual's test results for discussion,
ensuring continuity of care during holiday or absences by your regular GP.
Pregnancy Testing
For a free pregnancy test, a urine sample must be supplied in a suitable container. Allow three
days for results to be returned to the surgery from Macclesfield Hospital. Routine same-day
pregnancy tests are not provided by the practice, but this service can be purchased from
local pharmacies.
Smoking Cessation Support
Weekly appointments are available with the Community Stop Smoking Adviser. Stop
Smoking Group sessions are available within the practice area.
Immunisation and Travel Advice
Routine immunisations required within the UK, eg tetanus and polio, can be given by
appointment at nurses' general clinics.
Regular travel clinics are run by the nurses. Here they give advice on aspects of healthcare
for people planning to travel overseas, but note that appointments should be made well
in advance of proposed travel. A charge may be made for some vaccines given at these.
As appointments for these clinics may not be available at short notice, patients urgently
requiring vaccines may be advised to contact local commercial travel advice clinics.
EASTERN CHESHIRE CLINICAL COMMISSIONING GROUP Services
Several services are provided by independent providers, funded by the ECCCG. These
health professionals work as part of our extended primary care team. These treatments are
available only on referral by doctors for specific services, such as:
Physiotherapy
Chiropody (High risk patients only) Counselling
Clinical psychology
Ultrasound scanning
Community Psychiatric Nurse
Audiology
12
For 24 hour information click to: www.kenmoremedicalcentre.co.uk
Non-NHS Services
These services include:
• Private medical certificates
• Insurance and legal reports
• Certificates for private medical insurers
• Fitness to drive examinations
• Some foreign travel vaccinations and certificates
• Completing private medical treatment and claim forms
Allow seven days for the completion of forms/letters
Information on these services, for which charges are made, can be obtained from the
receptionists. Greater detail on fees can be discussed with a practice secretary.
Fees are updated annually in line with BMA recommendations.
Carers
The practice maintains a register of carers. If you wish your details to be added to the
register please contact the Health Care Assistant Shirley Hindle on 01625 532244. When
you ring the surgery for an appointment please inform reception that you are a carer and
where possible we will try and make you an appointment around your caring responsibilities
subject to availability and our appointment system.
If you are providing ongoing help and support to someone with a disability or illness, you
may wish to register with Cheshire Carers on 0800 085 0307.
Kenmore Patients' Group
A Patients Group holds regular meetings along with practice personnel to discuss ways of
improving the quality of services to patients and assisting the practice in communicating
news and information to its patients. A KPG newsletter is published several times a year
and is displayed in / can be collected from the waiting room. If you have any comments or
suggestions you can email the patient group at [email protected] Anyone interested
in joining this group is invited to contact the Kenmore Patients Group Chair c/o the General
Manager.
If you are interested in joining the Kenmore Virtual Group please complete a form at
reception with your email address. The purpose of this group is so that we can exchange
views, participate in patient surveys and with whom we can consult with from time to time
by email.
The practice aims to nurture partnership with patients by giving the highest possible
standards of service while expecting responsibility in observing the necessary conditions
attached to those services.
Complaints
A procedure for dealing with patients' grievances or complaints operates in accordance
with national criteria laid down by the NHS. Advice on how to make a complaint is available
at reception - where you can collect an information leaflet. If you wish to discuss your
complaint informally, you can do this by contacting the General Manager in writing, or by
telephone on 01625 532244. It is preferred that any formal complaint is made in writing and
forwarded to the practice within 48 hours when it will be dealt with thoroughly, speedily
and confidentially.
Visit our website on: www.kenmoremedicalcentre.co.uk
13
Zero Tolerance Policy
The practice operates a Zero Tolerance Policy for verbal or physical aggression against its
doctors and staff, and retains the right to remove from the practice list any patient who
demonstrates threatening or abusive behaviour or language. Removal from the registered
list will be notified by letter, giving reasons.
Patients' Medical Records
Patients’ records, held in computerised form, are fully protected as required under statutory
guidelines for patient confidentiality and data protection. Information from records is
released only with the permission of the patient, although this may be assumed where a
patient is being referred to another health professional. The NHS is currently developing a
Centralised Patient Records system whereby information from their computerised records
will be downloaded from the surgery to a central computer. The NHS has published specific
guidance to patients wishing to opt out of this arrangement. Full details and the necessary
application forms are available from reception.
Patients' Rights To Access Medical Records
Patients have the right of access to their medical records; request forms for a copy of
records (for which there is an administration charge) are available in reception.
Confidentiality
Please note that the practice must conform to the rules of medical confidentiality. This
means we cannot provide any information to anyone other than the patient without the
written consent of the patient.
Freedom of Information - Publication Scheme
A Publication Scheme is a guide to the classes of information the practice intends to
routinely make available. The 'Kenmore Scheme' is available from the practice manager.
Access for Disabled Patients
For patients in wheelchairs or who are unable to climb the steps at the main entrance,
there is a lift access from inside the main entrance which will take you to the ground floor
reception area and then to the first floor consultation rooms. If you require assistance with
the lift, please press the bell.
Car Parking
Spaces for parking up to 30 cars are provided within the practice grounds. These are
available only for use by patients or visitors to the surgery. There are also parent and child
and disabled parking spaces available. You are asked not to leave your car parked there after
your surgery visit is finished.
At busy times the surgery car park may be full, so why not make life easier and get fitter by
walking or cycling to the surgery.
Ambulance and Transport Requirements
Patients requiring non-emergency ambulance transport should contact Mersey Ambulance
Service on 0845 112 0999. Local "community cars" transport can be booked through reception.
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For 24 hour information click to: www.kenmoremedicalcentre.co.uk
Medical Emergencies
In an emergency dial 999 for an ambulance. Accident and Emergency Departments are
located at your nearest hospital:
Macclesfield District General, Victoria Road, Macclesfield 01625 421000
Wythenshawe Hospital, Southmoor Road, Wythenshawe 0161 998 7070
Stepping Hill Hospital, Poplar Grove, Stockport 0161 483 1010
Management Of Sudden Chest Pain In Adults
It is important that there is no delay in your being assessed and treated for a possible heart
attack if you experience sudden chest pain. The quickest way to do this is to dial 999 –
telephoning the surgery will only cause delay. Once an ambulance call has been made the
crew will notify the Accident and Emergency department that you are on your way.
This will alert the cardiac team to be waiting with equipment and drugs – with a heart
attack, the quicker these drugs are given the more effective they will be.
You do not need to be concerned that your pain may turn out not to be a heart attack –
there can be false alarms – but getting to A & E without delay offers the best chance of a
good outcome if you are having a heart attack.
(This advice has been disseminated by the Macclesfield A&E Consultants to all surgeries in
the area.)
Making Use of your Local Pharmacist
You can count on your local pharmacist to help you with any questions you might have
about your medical conditions or treatments. Pharmacists are available to assist you
without an appointment, up to six days a week. As highly trained health care professionals,
they adhere to the same rules of privacy and confidentiality as your doctor. This extensive
training makes them experts about your medications. So, when you need information, help
and understanding about making the most of your medicines, ask your pharmacist.
Pharmacists are qualified to give good advice about the availability and use of over-thecounter medicines. They can also advise on self-care medications to deal with mild symptoms.
Some factors to consider when taking medications include allergies, medical history
and possible interactions between medications or with food and supplements. Keep
your pharmacist informed about any changes in your personal medical profile, and share
information about any over-the-counter (OTC) medications, herbal remedies, vitamins or
dietary supplements you might be taking.
Self Medication
Before buying a medicine tell the pharmacist:
• Who it is for - if it is for a child, state the age
• What the symptoms are
• How long the symptoms have been present
• What treatment, if any, has been tried already
• What other medicines are being taken for any other ailment
• If the patient is pregnant or breastfeeding
• If the patient is sensitive or allergic to aspirin or any other medicines
If you are taking OTC medication then please let your GP know so that this information can
be entered into your clinical notes.
Visit our website on: www.kenmoremedicalcentre.co.uk
15
EmergeNcy Calls Outside Normal Surgery Hours
Kenmore Medical Centre Practice Area
Out-of-Hours Service ................................................................................................ 01625 502999
For medical advice you can call 111 or after 6.30pm and weekends.............. 01625 502999
For serious emergencies contact the emergency services on................................................ 999
Useful Telephone Numbers
District Nurses............................................................................................................... 01625 441196
Midwives.................................................................................................... 01625 661145 or 661153
Hospitals
Macclesfield District General Hospital..................................................................... 01625 421000
Wythenshawe Hospital.............................................................................................. 0161 998 7070
Stepping Hill Hospital ................................................................................................ 0161 483 1010
Pharmacies
Boots - Grove Street.................................................................................................... 01625 523320
Boots - Waitrose .......................................................................................................... 01625 530876
Co-op Healthcare - Kenmore..................................................................................... 01625 528860
Co-op Healthcare Wilmslow Health Centre........................................................... 01625 535663
Co-op Healthcare Chapel Lane.................................................................................. 01625 525353
Numark............................................................................................................................ 01625 523414
Williams ......................................................................................................................... 0845 609 9100
Dental Services
Dental Access Centre................................................................................................... 01625 432526
Emergency Dental Service.......................................................................................... 01625 669039
Support Groups
Aids Helpline...................................................................................................................0800 567123
Alcoholics Anonymous............................................................................................... 0845 769 7555
ChildLine.................................................................................................................................0800 1111
Citizens Advice Bureau................................................................................................ 01625 426303
CRUSE (Bereavement Support)................................................................................ 0161 236 8103
Drug Dependency (Barnabus Centre) ..................................................................... 01625 422100
Relate (Marriage Guidance)....................................................................................... 0870 240 4246
Samaritans.................................................................................................................... 0845 790 90 90
Saneline (Mental Health Support)............................................01625 429050/0845 7767 8000
Victim Support.............................................................................................................. 0845 303 0900
PRACTICE BOOKLETS
are specially prepared by
Neighbourhood Direct Ltd
A MEMBER OF THE OLDROYD
PUBLISHING G R O U P L T D
Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER
Tel: 01253 722142 Fax: 01253 714020
Website: http://www.opg.co.uk Email: [email protected]
COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by
any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher.
The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed
out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.
16
For 24 hour information click to: www.kenmoremedicalcentre.co.uk
ZZ/JC 2.16 (ebook)
D63055F-19
Dr Julia E Huddart
Dr Stephen R Maxwell
Dr Gill Scott
Dr Javed Sheikh
Dr Rachel Barnes
Dr Sophie Summers
Dr Tom Steele
Dr Dave Evans
Mrs Terry Barcilon
Practice Booklets are published by Neighbourhood Direct Ltd. 01253 722142