May - Lewis Clark Valley Chamber of Commerce
Transcription
May - Lewis Clark Valley Chamber of Commerce
Ribbon Cutting See all of the latest ribbon cuttings around the valley. ID Legislatures are Back 2 We welcomed them back from the 2015 session. 7 Best of Ireland Join the Chamber on a trip to Ireland in 2015! 10 Lunch Exchange Business After Hours Wed. May 13, 12PM Quality Inn & Suites May 21, 5-7PM Morgan Stanley May 2015 CHAIRMAN'S THOUGHTS Scott shares his fond baseball memories and encourages valley residents to enjoy the upcoming World Series games. Leadership LC Valley page 2 The Lewis Clark Valley Chamber of Commerce is now accepting applications for their leadership program, Leadership LC Valley: Building A Strong Foundation. Do you want to help shape the future of our community? This leadership series will gather once a month to examine important issues and entities that are vital to our Valley’s future. WHAT'S HAPPENING See the events coming up this month. page 3 HOMETOWN PEP RALLY Support the LCSC Warrior baseball team by spending an afternoon in Brackenbury Square. Pre-registration discount ends July 1, 2015. All registrations must be submitted electronically by Friday, July 24, 2015. Visit www.lcvalleychamber.org to obtain the application. Leadership LC Valley will kick off with a retreat August 21-23, 2015 at the Palouse Divide Lodge. The leadership series will have monthly classes once a month from September through May (excluding December), and a commencement ceremony at the completion of the program. The individual classes will focus on tourism, government & infrastructure, economic development, media, healthcare, education, manufacturing & industry, and non-profits. page 16 HELLS CANYON HONEYS Find out how you can support the local non-profit roller derby team through sponsorships and at their bouts. page 19 502 BRIDGE STREET CLARKSTON, WASHINGTON 99403 [email protected] 509.758.7712 509.751.8767 FAX WWW.LCVALLEYCHAMBER.ORG You are cordially invited to The Lewis Clark Valley Chamber of Commerce Annual Auction May 8, 2015 7:30pm - 12:00am RSVP by May 1, 2015 509.758.7712 Formal or Theme Attire Lewis Clark Plaza 111 Main Street, Lewiston Silent Auction All-inclusive hors d’oeuvres & bar Belly Dancing | Henna Tattoos | Live Entertainment Event Sponsors: Live Entertainment chairman'sthoughts Let's Play Ball! “The one constant through all the years… has been baseball.” So said James Earl Jones’ character Terrance Mann in the iconic baseball film Field of Dreams. Baseball is a major part of who we are in the LC Valley. Those of us who have spent some time on a diamond, can appreciate the sensory overload of walking onto that field. The perfect mix of green grass, brown dirt, and white chalk. The sound of 5 or 6 balls popping into broken-in leather. The plink of a firmly hit line drive. The scrape of cleats on concrete. That unique aroma of bratwurst, cut grass, and bubble gum. What we experienced at Ebbets Field or Sportsman’s Park in the 1930s or 40s can still fill our senses at Safeco Field or Petco Park. And for us in the Valley, our own Harris Field. The good folks of St. Louis call their fair city Baseball Heaven, but at least for one week in late May every year; there is no better place on Earth for experiencing our national pastime than Lewiston, Idaho and the NAIA World Series. We get to meet young men from Tennessee, Oklahoma, Louisiana, and California, and let them show our kids about hard work, sportsmanship, and success. We get to root, root, root for the Warriors, but when they are not on the field; we get to find new favorite teams, for one game anyway. We get to know their colors, the accents of their fans, and their style of chatter from the dugout. If you build it, they will come. And they do, every year. SCOTT CORBITT Chairman, Lewis Clark Valley Chamber Sr. HR Manager, Clearwater Paper But we cannot take this slice of Baseball Heaven for granted. This amazing event deserves all of the support our Valley can muster. Come out and eat that only bag of peanuts in the shell you will eat all year. Climb the steps into the left field bleachers and bask in the late afternoon sun watching a ball game or sit in one of the green seats behind home plate to see the break on the pitcher’s curve ball. This tournament is a privilege to host so come out to the games. When you are asked to volunteer, be generous with your time. This is our tournament. Let’s own it. John Kinsella, as he was leaving the Field of Dreams and going into the corn, asked “Is this heaven?” No, Mr. Kinsella, it’s Lewiston. Play ball! -Scott ribboncutting LC Valley Ribbon Cuttings KENDALL SUBARU - APRIL 1 1720 21st Street, Lewiston 855.982.8870 HOMESTREET BANK - APRIL 9 1428 G Street, Lewiston 208.792.4000 MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION EDDIE'S RESTAURANT - APRIL 22 801 Elm Street, Clarkston 509.295.8947 WALMART - APRIL 24 306 5th Street, Clarkston 509.758.8532 WWW.LCVALLEYCHAMBER.ORG 2 what'shappening A Tasting Auction for YoungLife Wednesday, April 1 Friday, May 1 Time: 6-8:30PM Location: Lindsay Creek Vineyards 3107 Powers Ave, Lewiston Fee: $25 per ticket 208.310.0512 Local wine tasting and auction to support LCV YoungLife. Catering by Jollymore’s. An evening of fun! National Association of Letter Carriers Stamp Out Hunger Food Drive Saturday, May 9 Time: All day Location: Valley wide 509.758.0505 23rd Annual Food Drive to benefit the Asotin County Food Bank and the Community Action Partnership Food Bank. Holy Family Auction in Wonderland Northwest Children’s Home Gala and Charity Auction Saturday, May 2 Time: 6-11PM Location: Clarkston Event Center 841 6th St, Clarkston Fee: $100 per person- includes 3 course meal, silent & live auction, and dancing. 208.746.1601 x209 www.northwestchildrenshome.org Annual fundraiser benefiting the Northwest Children’s Home residents. QuickBooks Payroll Part 1 & 2 Tuesday, May 5 & Tuesday, May 12 Time: 5:30-8:30PM Location: LCSC, 500 8th Ave, Lewiston Fee: $45 208.792.2465 www.lcsc.edu/sbdc Join guest speaker Su Brown, CPA in learning how to use payroll services through QuickBooks. This is a two-part class. Pre-registration is required. Are You and Your Bicycle Ready to Ride? Wednesday, May 6 Time: 6:30-7:30PM Location: Lewiston City Library 411 D St, Lewiston Fee: Free www.lcvbikeandped.org Participants are invited to bring their bicycle to this basic fix a flat class and safety check. “A Whole New World” LC Valley Chamber Annual Auction Friday, May 8 Time: 7:30PM-12AM Location: Lewis Clark Plaza 111 Main St, Lewiston Fee: $60 per ticket 509.758.7712 www.lcvalleychamber.org Silent auction benefiting your Chamber of Commerce. All-inclusive food and drinks, formal or theme attire, belly dancing, henna tattoos, live entertainment. RSVP due by May 1st. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION Evita May 21-June 7 Time: 7:30PM/2PM Matinee Location: 805 6th Ave, Lewiston Fee: $8-17 per person 208.746.3401 www.lctheatre.org Andrew Lloyd Webber and Tim Rice’s Evita charts the rags-to-riches rise of the First Lady of Argentina. Saturday, May 9 Time: 4PM Location: 1002 Chestnut St, Clarkston Fee: Free 509.758.6621 www.holyfamilyclarkston.com Silent auction begins at 4PM and the live voice auction begins at 7PM. Concessions available. Bicycle Ride A Day Just For Mom 2015 Avista NAIA World Series Volunteers Sunday, May 10th Time: 10AM-2PM Location: Red Lion Hotel 621 21st St, Lewiston Fee: Various 209.748.1151 www.redlionlewiston.com Show your Mom just how much she is appreciated by treating her to The Red Lion’s Mother’s Day Brunch. Are You and Your Bicycle Ready to Ride? Tuesday, May 12 Time: 6:30-7:30PM Location: Asotin County Library 417 Sycamore St, Clarkston Fee: Free www.lcvbikeandped.org Participants are invited to bring their bicycle to this basic fix a flat class and safety check. Tina’s Hope for a Cure Saturday, May 23 Time: 10AM-12PM Location: Meet at Lewiston City Library Fee: Free www.lcvbikeandped.org All invited to this easy 10-mile round trip bicycle ride starting at Lewiston Library Parking Lot to Hells Gate State Park. May 22-29 Time: All day Location: LCSC Harris Field 500 8th Ave, Lewiston 509.792.2275 www.naiaworldseries.com Join the Volunteer Crew for the NAIA World Series May 22-29. Group and individual volunteers welcome! Business Valuation for Buyers & Sellers Friday, May 29 Time: 9-11:30AM Location: LCSC, 500 8th Ave, Lewiston Fee: $30 208.792.2465 www.lcsc.edu/sbdc How small businesses are valued: assets, goodwill, marketing, capital, resources, etc. Learn the role of the attorney, accountant, and lender. Guest speaker Chris Moore. Pre-registration is required. Saturday, May 16 Time: 6-9PM Location: Roger’s Toyota Scion 2203 16th Ave, Lewiston Fee: $50 per ticket 509.699.8433 www.tinashopeforacure.org Enjoy international cuisine, award winning beer and wine, and bid on fabulous auction items while supporting Cystinosis research. CONTINUED ON PAGE 13 WWW.LCVALLEYCHAMBER.ORG 3 lunchexchange Thank You! FOR ATTENDING THE APRIL LUNCHEON Visit Lewis Clark Valley hosted a fantastic luncheon on April 8. Michelle Peters focused the luncheon around the positive economic impact of tourism in the Lewis Clark Valley. There were various vendor booths from Red Lion Hotel Lewiston, Basalt Cellars Winery, River City Farms, Hells Gate State Park, Jack O'Connor Hunting Heritage and Education Center, and LCSC Campus Recreations. There were tons of giveaways and even some awards; Restaurateur of the Year winner Sam Worrell of Roosters, Outfitter of the Year winner Butch & Debby Odegaard of RiverQuest Excursions, and Hotelier of the Year winner Danielle Conklin accepting for Curt Johnson of Quality Inn & Suites. Thank you, Visit Lewis Clark Valley, for putting on a fun and inspiring luncheon! CONTACT INFO: 847 Port Way Clarkston, WA 99403 509-758-7489 Lunch Exchange Schedule Lunch Exchange will be held at the Quality Inn in Clarkston for January through June 2015 and at the Red Lion Hotel through December 2015. Advanced RSVP is required, please call the chamber office in advance to reserve your seat. May 13 June 10 July 8 Aug. 12 Sept. 9 Oct. 14 Nov. 11 Dec. 9 Avista NAIA World Series Art Beat ADA Community Action Partnership Twin County United Way State of the Valley Adcope/Red Lion LCVC/Rotary Sponsors are encouraged to bring visual aids, promotional items and to be creative with their 20 minute presentation. If you would like to get on the calendar to sponsor a luncheon, contact Kristina Bickford at the Chamber office today at 509.758.7712! MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 4 lunchexchange May Luncheon ARE YOU CONNECTING? You’re invited! As a member of the Lewis Clark Valley Chamber, you have a standing invitation to come have lunch with your fellow Chamber members at this month's Chamber Lunch Exchange. Know someone new to the area? Guests are welcome and encouraged! Introduce new employees, supervisors, managers or community group leaders from your business or organization. As though you’d need more reasons, attending the luncheon provides business advocacy, networking opportunities and memberto-member referrals. You’ll get to hear from informative speakers, and don’t forget 50/50 drawings, Ray-isms, and door prizes. The Chamber Lunch Exchange is generally held on the second Wednesday of each month unless otherwise stated. There’s always something special going on – don’t be left out! DON’T BE LEFT STANDING, OR WORSE………..HUNGRY! PLEASE RESERVE YOUR SEAT BY CALLING THE CHAMBER OFFICE IN ADVANCE!! 509.758.7712 Wed. May 13, 12-1PM Quality Inn & Suites Cost: $17, includes lunch Hosted by: Avista NAIA World Series ***As a reminder, advance RSVP is due for all luncheons, and all other chamber events that have an entrance or ticket fee. After you have reserved your spot, we will plan on you being there. If you find that you will not be able to attend, please call our office at least 24 hours prior to the event to avoid being charged. If you must cancel after the 24 hour period, or do not notify our office of your absence, please expect to receive an invoice for the missed event. A one-time exception will be granted for medical emergencies for either you or a family member.*** businessafterhours Business After Hours MIX BUSINESS AND PLEASURE! Network with your current or potential business associates at Business After Hours. Bring plenty of business cards, enjoy refreshments and door prizes. Join us at this free event for all chamber members and their employees. You’ll be greeted with a festive spring theme in the Morgan Stanley office and parking lot, delicious finger foods, wine from Basalt Cellars, and beer from Riverport Brewery. Come enjoy! Hosted By: Thursday May 21, 4-7PM 518 Diagonal Street, Clarkston MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION Join the Chamber Mobile Alerts Group Text LCVC to 87940 to join the Chamber’s Mobile Alerts Group. Through mobile alerts, you will be notified of upcoming Chamber events straight to your phone! Only one text message per week max. WWW.LCVALLEYCHAMBER.ORG 5 businessafterhours Thank You! FOR ATTENDING THE APRIL BUSINESS AFTER HOURS! We want to thank everyone who came out to celebrate Earth Day! This annual community event put on by Lewis Clark Recyclers, Inc. is always such a great time. We also want to thank all of the vendors who put on activities for the community, the sponsors for their support, and our amazing Chamber Members who came out. What a great event! CONTACT INFORMATION Lewis Clark Recyclers, Inc. 0334 2nd Street, Lewiston 208.746.1187 Business After Hours Schedule Business After Hours is held on Thursdays unless otherwise stated. May 21 June 18 July 16 Morgan Stanley Alternative Nursing Services P1FCU Aug. 20 Sept. 17 October Rustabakke Veterinary Tri-State Memorial Hospital Granite Concepts Showcase your business by hosting a Business After Hours in 2014! Contact Kristina Bickford at the chamber office to reserve your spot today, 758.7712 or [email protected]. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 6 ourvalley Idaho Legislative Welcome Back Luncheon On April 27, the Lewis Clark Valley Chamber of Commerce held its Welcome Back Luncheon for the three Idaho District 6 legislators at the Williams Conference Center on the Lewis-Clark State College campus. Thank you to all who attended! Sen. Dan Johnson and Reps. John Rusche and Dan Rudolph attended the luncheon. They gave opening statements about the 2015 Legislative session and took questions from the audience. Johnson serves as Vice President of the Local Government and Taxation Committee and also is on the Judiciary and Rules, and Joint Finance-Appropriations committees. Rusche is the House Minority Leader and serves on the Business, Health & Welfare, Ways & Means, and Environment, Energy & Technology committees. Rudolph is on Commerce and Human Resources, Revenue and Taxation, and Transportation and Defense. District 6 encompasses Nez Perce and Lewis counties. youngprofessionals Upcoming LCYP Opportunities May 2nd - EAA Fly-in and Open House Those who attended the April 15th LCYP networking mixer at the EAA hangar may remember them talking about the fly-in and open house this Saturday. For more information, email the club president, Bud Betz, [email protected] or call the hangar 208-816-4373. May 2nd - MAMBA Trail Build Event The Moscow Area Mountain Bike Association organizes these trail work sessions on Moscow Mountain May through October. This is a great way to learn about beautiful wooded trails for mountain biking, trail running, and hiking...and they're just 45 minutes away. Visit the site for more information: www.bikemoscow.org May 6 - LC Young Professionals monthly Coffee Kick-start 7:15AM at Blue Lantern Coffee House in Lewiston. Scott Corbitt, Chairman of the Board of the LC Valley Chamber of Commerce will be dropping in to talk about the Valley's Leadership Program starting this fall. May 8 - "A Whole New World" Chamber Annual Auction 7:30PM-12AM at the Lewis Clark Plaza. For tickets or more information on how to donate items to the silent auction, call Kacey Jackson at the Chamber office, 509-758-7712. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION EAA HANGER May 21 - Business After Hours at Morgan Stanley Come to the Chamber's monthly evening networking event at the Morgan Stanley office at 518 Diagonal St., Clarkston. Drinks, food, and door prizes provided. WWW.LCVALLEYCHAMBER.ORG 7 memberrenewals Member Renewals THANK YOU! Your membership in the Lewis Clark Valley Chamber of Commerce is a symbol of confidence in the work of the Chamber and its volunteers. We sincerely thank our members who renewed their membership for their ongoing support. Please remember these companies when you do business! If you don't see your business listed here, please contact Kristina Bickford, Membership Services Coordinator at 509.758.7712 or [email protected]. Advantage Advertising, Inc (208) 743-0633 Lindi's Music Notes (208) 790-0917 Albertsons - Clarkston (509) 758-5523 Lynda Geist (509) 256-3433 Applebee's Neighborhood Grill & Bar (208) 746-8000 Matt's Grill (509) 243-6008 Asotin County Library (509) 758-5454 Paramount Pest Control, Inc./Liqui Lawn (208) 743-2152 Barney, Chad DMD (208) 746-1771 Red Lion Hotel (208) 799-1000 Bulldog On-Site Services (208) 790-5000 Stout Flying Service, Inc. (208) 743-8408 Clearwater National Forest (208) 935-4253 US Bank - Clarkston (509) 758-2584 Heartland Payment Systems (509) 951-8782 Wal-Mart Supercenter (509) 758-8532 Howell Munitions & Technology (208) 743-7418 Wedgewood Terrace (208) 743-4545 ITC Systems (509) 758-0260 Wilkinson Orthodontics (208) 746-0479 Book Your Jet Boat Tour or Fishing Trips Today! It’s that time of year again. Book your fishing trip with one of these amazing outfitters. Need gift ideas? Want to thank your employees? A fishing trip would be a great gift…. www.riverquestexcursions.com www.steeldreamsfishing.com Linda M. Jones (208) 553-9027 newmembers Please extend a warm welcome to the following companies who joined the Lewis Clark Valley Chamber of Commerce. Be a good partner. Remember them when you do business. www.snakedancerexcursions.com Hells Canyon - South Entrance NEW DAY MASSAGE THERAPY Alisa Heil, LMP/Owner 1014 14th Street, Clarkston 509-254-7171 [email protected] Offering therapeutic treatments for women including maternity massage. 1.800.422.3568 541.785.3352 Jet Boat Tours Lodging - RV/Tent Fishing Charters www.hellscanyonadventures.com www.snakeriveradventures.com MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 8 It’s been a year already! A year of growth, support, and leadership from our members. The Lewis Clark Valley Chamber grew by nearly 15% during the 3-day Membership Event from May 20-22, 2014. We appreciate the support from all of our new members this past year. If your business joined the Chamber during this event, we thank you! Your support helps our Valley grow and develop in many ways. THANK YOU 5 R Photography Accurate Accounting Services Adventures Afloat Kirby Creek Lodge All Saints Catholic School Allen & Co Salon Amazing Athletes of the Inland NW Anytime Fitness As You Like it Cakes Black Sheep Sporting Goods Boyd Enterprises Boyer Gravel Bryden Canyon Golf Course BSN Sports C & L Farms C.E.D. Cannon Law Firm Cargill Realty CBDS Consulting, Inc. Sherri Skalicky Central Bark Pet Salon Century 21 - Ronda Laybourn Century 21 Price Right Jessica Bean & Allison Stensrude Century 21 Price Right-Gary Bergen Chad Barney, DMD Chris Blasko Citadel Computers LLC Clarity Concepts LLC Coldwell Banker Tomlinson Higgins Team Members that joined during the Membership Event in May 2014 Coldwell Banker Tomlinson Jennifer Menegas Coldwell Banker Tomlinson Rich & Marilyn Wilson Columbia Electric Complete Merchant Solutions CompuNet, Inc. Confluence Appraisals Consolidated Electrical Distributors, Inc. (C.E.D.) Cook Brother's Electric Curtis Fire Sprinkler Services Dan Johnson Dan Rudolph for Idaho House Edward Jones - Brad Melton Excel Transport, Inc. E-Z Rentals Granite Concepts Greco Construction, LLC Hacienda Lodge Motel Hammond Engineering & Development Co., Inc. Harman Agency Heather Smith - Mary Kay Hell's Canyon Electric Hell's Canyon Honey's Image Design Inland Northwest Home Inspections Jackson's Pay It Forward Foundation K & K Consultants Karma Hair and Tanning Keystrokes Design & Printing Kimball Tree Service Kristin Gibson Real Estate Lazer Heating & AC Inc. Lewiston Babe Ruth Lewiston Veterinary Clinic LHS Booster Club Lucky Acres Fencing Inc Lynndee's Swiss Salon Martial Arts America McGregor Company - Colfax Mike's Pole Barns, LLC Morgan Industries Moxie Salon Mule Deer Foundation Lewis Clark Chapter Murray Insurance, Inc. Neil & Brenda Heitstuman Nez Perce Ag, Inc. Northwest Handmade Goods Pacific Powertrain, Inc. Peters & Keatts Equipment, Inc. Phoenix Radiology, PLLC Pleasant Valley Log Homes R & J Lawn Service R. Todd Parkey Re/Max River Cities Riverview Animal Clinic Riverview Residential Home & Care Robert Leer Construction ROTO - Rooter Scotty's 3rd Base Grill Scruples Hair, Nail & Tanning Salon Seekins Precision Signs Now SinterFire Spence Hardware State Farm Insurance Rebecca Knudson Straw Power Vac Swiss Salon, Inc. Sysco Thain Rentals, Inc. The Diamond Shop The Hangar Mall The Outpost Tom Woods Insurance Inc. Transport Equipment, Inc. Twin City Electricians Unique Senior Care United Cargo Services, Inc. Valley Thunder Soccer Club Walla Walla Sweets Baseball Wantz Construction Warrior Kit Webb Store Smoke Shop Well Connected Electric West Tech Industries Western Floors, Inc. Wilkinson Orthodontics Women's Connection YCC (Your Chamber Connection) Young Life Zenner Family Farms C I Destinations “The difference is in the details” The Lewis Clark Valley Chamber of Commerce presents the Best of Ireland DAY BY DAY: INCLUSIONS: Day 1: Board your transatlantic flight to Dublin. Round trip airfare Day 2: Arrive in Dublin: Meet your C I Destinations Tour Manager and transfer to the family-owned Fitzpatrick Castle Hotel. A welcome dinner is included. Airline Fuel Surcharges, Taxes, and Fees 7 Nights First Class Hotel 9 Meals (7B, 2D) Sightseeing Per Itinerary Admissions Per Itinerary Professional Tour Manager Baggage Handling Hotel Transfers Day 3: Limerick: Today, you will enjoy a visit to the Glendalough Visitors Centre. Then continue on to Limerick and check into your hotel. Day 4: Cliffs of Moher: One of Ireland’s most spectacular sights. Day 5: Limerick to Killarney: City tour of Limerick, Adare Village. Day 6: Ring of Kerry - Killarney: The most famous and panoramic route in all of Ireland. Day 7: Killarney to Dublin: Blarney Castle, Blarney Woolen Mills, and free time in Kilkenny city. Day 8: Dublin:Enjoy a panoramic city tour. Day 9: Dublin - USA: Transfer to the airport for your flight home with special memories of Ireland. HIGHLIGHTS: 7 Nights at 4 Star Hotels Muckrose House Cliffs of Moher St. Patricks Cathedral Wicklow National Park Adare Village Blarney Castle Trinity College Book of Kells Old James Whiskey Distillery B ook by Ap ril 1, 2015 and S av e $ 1 00 per p erson . * $2999 memb $3199 er non-m embe r Departing October 13, 2015 For more information please contact the Chamber at (509)758-7712. Space is limited. Sign up early to secure your seat! experienceireland The Best of Ireland THE LEWIS CLARK VALLEY CHAMBER OF COMMERCE WILL BE OFFERING A FULLY ESCORTED TOUR OF THE BEAUTIFUL COUNTRY OF IRELAND. Ireland is a country that has never lost a shared sense of community. Even in towns and cities, the pace of life is gentler there; people stop to chat in the streets, they are happy to give directions to tourists, they are glad you have come and they are sorry to see you go. Ireland has much to offer everyone. From storybook castles to magnificent gardens, wide open spaces to the bustle of international cities, breathtaking natural scenery to man-made megalithic structures, Ireland opens her arms and welcomes you to explore her ancient sites, traverse her green fields and discover her treasures. The scenery is gorgeous, the weather is mild (though changeable), there is a rich cultural heritage to discover, and a wealth of music and stories to share. But the real joy of Ireland lies in the friendliness of the people, the warmth of their welcome, and the ease with which they make you feel at home. Enjoy highlights such as Muckrose House, Cliffs of Moher, St. Patricks Catherdral, Wicklow National Park, Adare Village, Blarney Castle, Trinity College, Book of Kells, Old James Whiskey Distillery, and more! “This is truly an amazing opportunity to discover all that Ireland has to offer. We at the Lewis Clark Valley Chamber of Commerce are so happy to be able to offer these extraordinary trips,” said Kristin Kemak, President/CEO. For more information, please contact the Chamber at 509.758.7712. Click here to download a reservation form along with a full itinerary. C I Destinations presents the Best of Ireland with the Lewis Clark Valley Chamber of Commerce Departing October 13, 2015 HIGHLIGHTS: 7 Nights at 4 Star Hotels Muckrose House Cliffs of Moher St. Patricks Cathedral Wicklow National Park Adare Village Blarney Castle Trinity College Book of Kells Old James Whiskey Distillery *On $ $31 2999 m ly 99 n em if bo on-me ber mb o k Ap r il 1, ed by er 201 5 Please call the Chamber for more information at (509)758-7712. Our community is better with you in it. regence.com © 2014 Regence BlueShield of Idaho MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 10 4-person Scramble Friday, June 12 1:00 pm - Shotgun Start Clarkston Golf & Country Club Mixed • Mens • Womens Teams $100 per person (non-refundable) Portion of event proceeds will be donated to Entry fee includes green fee, goodie bag, games, and mulligans A pre-made lunch with deli sandwich, chips & cookie Dinner, 2 beverage tickets Details — Mixed teams must have at least 2 women. Womens’ teams must be 4 females. Bring a non-playing spouse or friend for dinner ($25) I nter link Volunteers **CART NOT INCLUDED.** Call the Clarkston Golf & Country Club 509.758.7911 to reserve in advance. Limited availability. www.clarkstongolfandcountryclub.com Tournament Entry Form Minimum team handicap of 50. Only one team member under 10. Player Names Address / Phone Avg Score / Handicap 1 2 3 4 Players @ $100 ❒ Check Enclosed Addl’ Dinner @ $25 Total Enclosed ❒ Please charge my VISA/Mastercard Name on Credit Card Card # Exp / V-Code / / (last 3 digits on back of card) Please return Entry Form and Payment to: Lewis Clark Valley Chamber, 502 Bridge Street, Clarkston, WA 99403 509.758.7712 • Fax 509.751.8767 • www.lcvalleychamber.org chambersponsors VISIONARY LEADERS ELITE LEADERS CORPORATE LEADERS MEDIA SPONSORS BUSINESS SPONSORS MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 11 committeenews Natural Resource Committee Meeting The Natural Resource Committee supports, promotes and protects the values and treasures of the Lewis Clark Valley by providing natural resource issue awareness and education to the business community. MEMBERS IN ATTENDANCE See the included Snapshot graphic for 2014 IDL accomplishments. Jason Sweeney, Kip Kemak, Mike Hanna, Scott Carlton, Jerry Klemm, Marvin Dugger, Carole Asbury, Belinda Campbell, Jason Achziger, Tom Eier, Mike Bowman, Jeff Smith and Chris Gerhart. APRIL PRESENTATION This month's meeting was an update on Idaho Department of Lands given by Chris Gerhart, Private Forestry Specialist, Clearwater Supervisory Area Office, Orofino. Chris offered a great update on who IDL is and what it does. IDL's mission is to professionally and prudently manage Idaho's endowment assets to maximize long-term financial returns to public schools and other trust beneficiaries and to provide professional assistance to the citizens of Idaho to use, protect and sustain their natural resources. Their agency structure consists Operations, Forestry & Fire Division, Lands & Waterways Division, Support Services and Director's Office. The agency's chain of command consists of Governor Butch Otter at the top, Land Board & Oil and Gas Conservation Commission below him and Director of IDL, Tom Schultz below them. Below the Director is Deputy Director and State Forester, David Groeschl who oversees the Forestry & Fire Division, Deputy Director Patrick Hodges who oversees the Lands and Waterways Division, Chief Operations Officer, Bob Brammer, Administrator Donna Caldwell who oversees the Support Services Division and Human Resource Officer Andrea Ryan. The work of the agency is carried out by staff in 10 Supervisory Areas including 14 office locations. The Forestry and Fire Division is based in Coeur d'Alene and provides programmatic guidance to field staff in fire management, forest management, forestry assistance and technical services. Lands & Waterways Division is based in Boise and provides programmatic guidance to field staff in endowment leasing, oil and gas regulation, public trust land administration and mining regulation. Support Services provides fiscal, IT, purchasing and records management. The Director's Office consists of Executive Staff, Communications and Human Resources. The agency's total endowment acreage consists of 3.3 million acres throughout the state. These acres include 16,890 acres of agriculture, 972,546 acres of forest lands, 1.4 million acres of rangelands, 15,437 acres of commercial real estate, 22,640 acres of conservation real estate and 727 acres of residential real estate. Endowment beneficiaries include the Public School Endowment Fund, Agricultural College Fund, Charitable Institutions Fund, Penitentiary Fund, School of Science Fund, State Hospital South Fund, University Fund, Normal School Fund and Capital Permanent Fund. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION Thank you Chris, for the informative update at this month's Natural Resource Committee meeting. NATURAL RESOURCES COMMITTEE Carole Asbury & Kip Kemak, Co-Chairs Mike Bowman, Program Chair NEXT MEETING: May 19 (3rd Tuesday) 12PM Quality Inn - Board Room Legislative update from our local Representatives. Our special THANKS to the Quality Inn for providing the Board Room for the NRC meeting. WWW.LCVALLEYCHAMBER.ORG 12 committeenews Governmental Affairs Committee MEETING MINUTES FROM APRIL 7, 2015 Meeting called to order at 12:06PM Attending: Mike Tatko, Tony Snodderly, Kathy Martin, Jerry Klemm, Tom Eier, Tim Barker, Clayton Steele, Doug Mattoon, Dave Pankey, Bert Sahlberg, Darren Williams, Pete Gertonson, Mike Hanna (4,075). However, when you talk about Gross Regional Product, manufacturing has 19 percent of the area's GRP at $401 million, followed by government ($300 million), health care and social assistance ($237 million) and retail trade ($184 million). Jerry Klemm gave a quick overview of what is happening at the Port of Lewiston with the likelihood that Hapag-Lloyd will no longer supply containers to the Port so that goods can be shipped. The Port is looking into options, but it's not looking good at this point. More announcements could take place this week. In terms of average earnings, of the 25,734 jobs reported, the average salary in 2014 was $42,060. Utilities led the way at an average salary of $85,395; followed by manufacturing at $65,197. The Idaho Chamber Alliance will hold its spring meeting on May 7-8 in Twin Falls. We will have representation there. One of the things that has been asked of each chamber is to get a feel for what their members think about the local option sales tax as well as other issues. Once this legislative session ends, a Survey Monkey will go out to Idaho chamber members to get their thoughts on the local option sales tax, transportation, and other issues. This will also help GAC shape the priority list of issues heading into the fall. Doug Mattoon gave a great update on Valley Vision and what it has been up to, such as fielding calls for a possible higher technical end call center and also a group interested in having oversized equipment loaded on barges and shipped out of Lewiston. Doug provided a handout that lists the jobs by Industry in Asotin and Nez Perce counties (34,652 jobs in 2014). The four biggest employment areas are Government (which includes public and college teachers) at 5,419 jobs, followed by health care and social assistance (5,056 jobs), retail trade (4,272 jobs) and manufacturing Doug also reported that Lewiston's unemployment rate is below the national average by more than 1 percentage point. Lewiston hs been below the national average since 2003. Tony Snodderly and Mike Hanna gave updates on what Sen. Crapo and Rep. Risch have been up to. Sen. Crapo spent four days in the area last week as part of his effort to visit 200-plus Idaho communities this year. He held meetings throughout the area last week, from Worley to Weippe. Both Tony and Mike discussed a few bills and issues covering Idaho's wilderness and fires. Meeting was adjourned at 1:03PM NEXT MEETING Scheduled for May 5, China Inn - 12PM All chamber members and their employees are invited to attend. Anyone interested in joining the committee can contact the chamber office. The tentative agenda will highlight transportation. what'shappening CONTINUED FROM PAGE 3 Ongoing Events Ongoing Volunteer Opportunities Time: Any Hour Between 8AM–5PM Location: LC Valley and multiple outlying area centers Main Office: 1816 18th Avenue, Lewiston 208.743.6573 | [email protected] www.lcearlychildhood.org Lewis Clark State College Workforce Training Courses Contact Info: Dan Faller LCSC Workforce Training www.lcsc.edu/wft Veterans Appreciation Day at Happy Day Restaurants Tuesday, May 12 Every 2nd Tuesday of each month Time: 11AM–3PM Location: All Happy Day Restaurants MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION Lancer Lanes & Casino FREE Poker Tournaments Fridays & Saturdays Time: 7PM & 9PM Location: Lancer Lanes & Casino 1250 Bridge St., Clarkston 509.758.4400 [email protected] www.lancerlanesandcasino.com The Christian Cowboy Balladeers Cowboy Church First Sunday of each month: 9-10:30AM Third Wednesday of each month: 6-7PM Location: Guardian Angel Barn The Christian Cowboy Balladeers invite you! Cowboy poetry and gospel music, come enjoy fellowship the way it used to be and enjoy award winning performers. Everyone is welcome! Idaho Department of Labor: Career Building Workshops Thursdays Time: 10-11:30AM Location: Idaho Department of Labor 1158 Idaho Street, Lewiston 1st Thursday of each month 10-11:30: Your Resume, Your Way. How to use a piece of paper to get your foot in the door. 3rd Thursday of each month 10-11:30: What to Wear, What to Say, How to Sell Yourself! 208.799.5000 x3522 WWW.LCVALLEYCHAMBER.ORG 13 membertomemberdiscount Member-to-Member Specials One of the many benefits of your chamber membership is cost savings and networking through member-to-member special offers. The program features discounted rates on products and services from chamber members, for chamber members. When you take advantage of these valuable products and services, you’re supporting your fellow members and your chamber. BEAUTY/SKIN CARE EVENT HOSTING MONA HAAS - INDEPENDENT SALES DIRECTOR 208.305.3270 www.marykay.com/mhaas5 Lewis-Clark State College has meeting, conference, and overnight accommodations available. We would like to invite you to host your next event on our campus. All chambers members will receive a 10% discount on room rental fees and overnight accommodations. For more information, please call or visit our website at www. lcsc.edu/summerstays HEATHER SMITH INDEPENDENT SENIOR SALES DIRECTOR 208.305.4461 www.marykay.com/ heathersmith83501 Create your ideal beauty experience. We offer custom skin care and consultations. You can always try before your buy! Party hostesses also receive great discounts and products. 20% discount for Chamber members! If shopping online, use discount code CHAMBER at checkout. *Must not currently be serviced by any other Mary Kay beauty consultant.* CONSULTING/FACILITATION NORTHWEST LEADERSHIP STRATEGIES 509.254.3688 jscott@nwLeadershipStrategies. com 15% discount for chamber members seeking leadership and organization development consulting and facilitation services, including: annual Retreat Facilitation, Communication Audits, Leadership Training and Organization Program analysis & design. CREDIT CARD PROCESSING HEARTLAND PAYMENT SYSTEMS 509.951.8782 [email protected] LEWIS-CLARK STATE COLLEGE 500 8th Ave. Lewiston 208.792.2060 HOTELS/MOTELS MOTEL 6 222 Bridge St., Clarkston 509.758.1631 Winner of Motel 6 Quality Award for the USA 2005. We have available an indoor pool and hot tub, pool parties, Executive Suites, and extra parking for your fishing boat. Have company coming to visit and need an extra room. Receive a 10% discount off our low rates. We will leave the light on for you. MOBILE MUSIC DJ MOBILE MUSIC 509.758.3301 [email protected] For chamber members, 15% off a rental sound system in the Lewis/Clark Valley. Outside areas, please call for rates and based on availability. Discount not to be used with any other offer or special. Call today to reserve our rental sound system for all your party needs! If you are a member of the chamber and are interested in offering discounts to fellow members, please contact Kristina Bickford at the chamber office, 758.7712 or [email protected]. MORTGAGE COMPANIES SUMMIT FUNDING 200 Main St, Lewiston Phone: (509) 751-2222 Mobile: (208) 790-2324 Fax: (509) 751-2228 [email protected] Summit Funding will waive the processing fee of $495 for any loan to all chamber members and their employees. PEST MANAGEMENT SUN PEST MANAGEMENT 1140 15th St., Clarkston 800.422.4803 [email protected] 15% discount for chamber members for soil sterilization, weed treatments and just plain ol’ insect/spider treatments. RENTAL SPACE FIRST CHRISTIAN CHURCH 840 10th St, Clarkston 509.758.2943 First Christian Church in Clarkston has space available for rent to any group. Our schedule is fairly open as of now. The cost to chamber members will be $25/meeting and $35/meeting if the kitchen is used. We have a fully functioning kitchen and a nursery, no worker provided. Also, we are available for weddings for $350 for the building. VIDEO PRODUCTION DAN WALKER PRODUCTIONS 208.791.7523 danwalker@dwproductions. com Video for Web Special, ONLY for Chamber Members! A 60-90 second professional production video for only $400. Dan Walker Productions comes to your place of business, interviews your spokesperson and gets shots of your business in action. Then, within 5 business days, your video is ready for review! Each video is posted on YouTube so it is easy to embed on your website and share on social media. The bonus is that you can add your video to your profile on the Chamber's online Business Directory and share the video via their social media as well! WATER - BOTTLED & BULK NORTHWEST PURE BOTTLED WATER 509.751.9305 One-month FREE machine rental and two FREE bottles of water, when you give us a try. (A $21 value) No cost analysis on your merchant statement. No application fee. No PCI fees and no annual fees. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 14 healthytips 10 Steps to Building Your Resilience TWO NEUROBIOLOGY EXPERTS EXPLAIN HOW TO WEATHER AND BOUNCE BACK FROM STRESS AND TRAUMA. It can be easy to feel like throwing in the towel when you're faced with adversity, tragedy, or even just plain old stress. But what if we could build an immunity to stress in the same way we take vitamins and antibiotics to boost our immunity to illness? A recent article in The Wall Street Journal explores the art of learning resilience with Dennis Charney, dean of the Icahn School of Medicine at Mount Sinai. Charney is a world-renowned neurobiology expert specializing in the treatment of mood and anxiety disorders. In Resilience: The Science of Mastering Life's Greatest Challenges, Charney and Steven Southwick, a psychiatry professor at Yale University, explain that people can train their brain to be more resilient by harnessing their stressors and using them to their advantage. Charney and Southwick observed common traits found in people who endured enormous amounts of stress from war, assault, and disasters (as well as other less traumatic events) and ultimately thrived. Here is their 10-step "prescription" to re-train your brain into becoming more resilient. 1. Keep a positive attitude. Although it may seem too simple, keeping a positive attitude is key to deflecting stressors. This can be difficult for some people--a large part of how optimistic you are is determined by genetics and the chemistry of your brain's reward circuits. One way to restructure your brain's response to stress is to stop pessimistic thoughts in their tracks. Ask yourself if there's any rational basis to feel negatively about a situation. Recognize that you're in control of whether the glass is halfempty or half-full. 2. Reframe your stressful thoughts. If the root of your stress can be linked to a particular event, try reframing the event in your head and realizing that failure is essential for growth. Much like optimism, you can learn to "alter the perceived value and meaningfulness" of the event by reframing it, assimilating it, accepting it and recovering from it. 3. Develop your moral compass. Altruism is strongly related to resilience, and strengthening your set of core beliefs can help. The authors note that there is a strong correlation between faith and religious or spiritual beliefs and resilience. 4. Find a resilient role model. Imitation is a powerful mode of learning. Our role models are so important in our lives that their values can influence our own values through psychological imprinting. Whether they're world leaders or friendly neighbors, find role models that you can look up to in times of stress. 5. Face your fears. Fear is normal. Don't be ashamed of being afraid, the authors note. Fear can be a powerful tool that can increase your self-esteem by helping you learn and practice skills necessary to overcome stress. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION 6. Develop active coping skills. Despite how painful it may be, try actively coping with your stressors instead of withdrawing and surrendering to them. The most resilient people use active rather than passive coping skills like minimizing appraisal of the stressor, creating positive statements about themselves, and actively seeking support from others. 7. Establish and nurture a supportive social network. Very few of us can "go at it alone," the authors note. Building a safety net of close relationships with friends or organizations can boost your emotional strength during times of stress. Plus you'll feel the validation of helping others deal with their own stressors. 8. Prioritize your physical well-being. Regular exercise is often touted as one of the keys to cleansing your mind of stress, and with good reason. Regular physical activity has been linked to improvements in mood, cognition, regulation of emotion, immunity, and overall self-esteem. Exercise may seem trivial when you're faced with mounting stress and anxiety, so try to think of it as a welcome reprieve rather than as yet another task to be completed. Again, it's all about framing your mindset. 9. Train your brain. Changing the way your brain works may seem like a daunting task, but with a little self-discipline it can be accomplished through regular and rigorous training. The authors suggest that working to build emotional intelligence, moral integrity, and physical endurance can all help deflect stressors. And don't forget to rest your brain--adequate sleep is central to all aspects of brain training. 10. Play to your strengths. Recognize, utilize, and grow your signature character strengths to actively prepare for difficult and stressful situations. If you have strong social skills or want to develop them, set aside time to spend with your social network. If you prefer staying in, try writing or pursuing your favorite artistic endeavors. Do what you're good at (or simply what you enjoy doing) and give yourself a pat on the back. You deserve it. By: Thompson Wall, Editorial intern, Inc. www.inc.com/thompson-wall/the-10-step-prescription-for-buildingresilience-to-stress.html WWW.LCVALLEYCHAMBER.ORG 15 beautifuldowntownlewiston Hometown Pep Rally Refresh the Valley Meet and cheer on your favorite LCSC Warriors before they begin competing at the Avista NAIA World Series! Thank you to the amazing volunteers who participated in the 2015 Refresh the Valley community clean-up day sponsored by Clearwater Paper Corporation on April 11! There were 50+ volunteers, big and small, who showed up to contribute their time to clean up and refresh Beautiful Downtown Lewiston and Clarkston. Saturday, May 16, 2015 11AM–2PM Meet & Greet - 11AM–1PM: Downtown businesses are hosting LCSC Warrior Baseball players – stop by each location to meet the players and ask for autographs. Prizes to those who visit all participating locations! The Lewis Clark Valley Chamber of Commerce, Beautiful Downtown Lewiston, and Lewiston Parks & Recreation are happy to host this annual volunteer event. We can't wait to see you all next year! BBQ in Brackenbury - 1–2PM: Head to Brackenbury Square for BBQ by Happy Day Catering, live entertainment, and pep rally speeches by the coach and players! Also enjoy the jumping castle and see the coloring contest entries. Join our Facebook event for updates about participating businesses and more! MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 16 ourvalley Was Today Worth Getting Out of Bed? We have all had those days when you just can’t seem to get it together. Sitting at your desk, knowing there is a pile of “to do’s” to get done and can’t seem to get to it. You push papers back and forth, check e-mails, check Facebook, reshuffle the “ to do” stack, organize a desk drawer, go get a cup of coffee and continue the whole day pretty much in this same manner. You may even make another “to do” list and swear right after you respond to an email you’ll get to it. Before you know it, its 5PM and time to go home. Looking back over the day, you realize absolutely nothing got accomplished and the whole day was worthless. Ever have one of those days? I bet you have. I know I have. What I have discovered is that one or two of these days are ok, it’s just part of being human. But string a few of them together and your business begins to suffer. This article is simply to share a tool that I fall back on that helps to overcome one of those days. This process will get you out of the sand trap of having a “busy yet accomplishing nothing” day. There are many things I can share with you regarding how you got into this mode in the first place, but this article is strictly about helping you take action today. Right now! This one action will propel you forward, help you to feel as if you did something productive, and satisfy the need to feel as if getting out of bed was worth it today. Drum roll please……here we go!! Pick three things! And your nose is not one of them! Seriously, pick just three things to accomplish that really have high value. Make that phone call you’ve been putting off, finish the proposal that has been nagging at you, craft that marketing piece that really will make an impact, or whatever it is that will truly makes a difference in your business. Make sure the tasks you choose will truly have an impact. Don’t just write the report, do something that matters. (Using your fingers, count off these five amazing words when trying to decide what your three things will be. 1. Will 2. This 3. Make 4. Me 5. Money? Or 1. Will 2. This 3. Make 4. A 5. Difference?) That’s it! Three actionable items that are valuable and critical to move you and your business towards your ultimate goal of success. When you have completed your three things, I give you my permission to push paper around, check e-mails, and be as unproductive as you wish, because you know you made a difference today. But I have a sneaky suspicion that when these three items are done, you will be motivated to do more…. But don’t worry, if you’re not…. You have at least done something of true value for the day. Tomorrow will be better. If it’s not and you find yourself in a routine of unproductivity, maybe it’s time to look at the root cause of the issue. But that’s for another article and another day. Today, writing this article was one of my three things to accomplish, and I feel really good about it. Now on to my next two items! Here’s to you having a truly productive and effective day! This article contributed by: Wendie Kause, Owner of Kause Success Management If you would like further information about coaching, guest speaking or group training, contact Wendie at [email protected] Our community is better with you in it. regence.com Schweitzer Engineering Laboratories offers a complete range of solutions that improve how electric power is delivered. Our mission is simple—make electric power safer, more reliable, and more economical. Explore the possibilities at www.selinc.com MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION © 2014 Regence BlueShield of Idaho WWW.LCVALLEYCHAMBER.ORG 17 ourvalley Marketing Matters UNDERSTANDING YOUR IDEAL CUSTOMER We live in a unique marketing situation where we are attempting to reach three very different and distinct generations: Boomers, Generation X, and Millennials. Our three target generations have their own unique flavor and life experiences. Our challenge is to understand why they are unique, what motivates and inspires them, and then create an effective advertising message that engages their attention. Each generation is flavored by their experience of life and world events that took place. Here are some distinguishing characteristics of the three ideal customers you may be trying to reach: Boomers: There are approximately 76 million Boomers who are 50 to 64 years old. Many are approaching retirement or already retired. The world they grew up in was influenced by World War II and the Korean War. Many may have served during Viet Nam and remember the tensions of the cold war with the former Soviet Union. Today they are very connected to their homes and strive to remain independent, yet they value the opinions of their children. Health in all aspects is important to them. Traditional media influences them. For example, they read the newspaper, use the yellow pages, listen to the radio, and watch broadcast, cable TV, and local news. Many are using Facebook. Generation X: There are approximately 46 million Generation Xers who are 35 to 49 years old. They are sometimes called the ‘sandwich’ generation because they care for older parents and are raising families of their own. They’re the first generation raised by single parents or had mothers working outside the home. They were influenced by video games, MTV, music downloads, and block buster movies. Today, they spend time in their cars shuttling between work and activities for their children. Value and bargains are important to them. Media that influences them are social media such as Facebook, Instagram, YouTube, Pintrest and Twitter. They rely on news apps on their phones or follow local news on their Facebook newsfeed. They listen to the radio in their cars or apps on their phones. They are heavily influenced by online reviews. If they are interested in a business, they first check the website before visiting. They get their video content from sources like Netflix, Roku, Hulu and Amazon Instant Video, or if they can afford it, cable and satellite TV. Millennials or Generation Y: There are approximately 80 million Millennials between the ages of 18 and 34 years old. They are considered the ‘social and always connected’ generation. They have lived through social change and the Great Recession. They are fiercely independent and feel passionate about making a difference in the world. They live online and engage with each other through texting, gaming, and social media. Millennials follow news through local news sites on their Facebook and Twitter feeds. Many watch video content via wifi by using Netflix, Hulu plus, YouTube, Amazon Prime, or rent movies from Redbox. They listen to the radio in the car or choose apps like Pandora, Spotify, or iHeart radio. Because they have tight budgets, they look for bargains through Facebook groups, Craigslist, or Amazon. They get much of their information from Facebook and are hugely influenced by online reviews from websites like Yelp and Tripadvisor. They research businesses online and like to choose to do business with companies who support good causes. When businesses have a clear understanding of their ideal customer, they can deliver a marketing message that moves their prospect to action. The goal is to attract your ideal customer to your business, deliver a positive customer experience, and earn repeat business and positive online reviews. Appreciating the unique qualities of the three generations Boomers, Generation X and Millennials will help. Written by Judy Broumley, Marketing Specialist Nelly Broadcasting, LLC. 2470 Appleside Blvd. Suite B Clarkston, WA 99403 509.751.0976 Energy for Life. avistautilities.com MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 18 ourvalley Local Non-Profit Roller Derby Team Needs Your Help Your local roller derby team needs your help and is currently seeking sponsorships for the 2015 season. We need all the support we can get and would love to create something awesome that helps us as well as your business. While the Hells Canyon Honeys have been in the area for a few years, 2014 was our first “official” year. 2014 was a big year for us: We became a recognized 501c3 nonprofit, had an active presence in local volunteering, and perhaps most exciting – hosted our first public scrimmages and bouts! With a solid rookie year under our belts, the Honeys are gearing up for an even bigger and better sophomore year. We really hope you’ll join us in all the fun! To receive our full sponsorship packages, to request Honey volunteers, or for any other questions, please contact our Public Relations Chair, Laurel Smith at 208.791.9415 or mslaurelsmith@ gmail.com Women’s Flat Track Roller Derby is for women 18 and over. These women come from a variety of backgrounds, ages, ethnicities, careers, and personalities, but the things we agree on, strive for, believe in, and take pride in are simple: teamwork, dedication, athleticism, empowerment, support, and community involvement. If you are interested in more regarding what roller derby and the Hells Canyon Honeys are all about, you may request a copy of our bylaws, check out our website at hellscanyonhoneys.com, or just look us up on facebook. By choosing to support the Hells Canyon Honeys, you are supporting all that we stand for and do. Here are just some of the few things you can expect to see us involved in for 2015: •A full April-August schedule (home and away) •Earth Day •NAIA World Series •Old Fashioned 4th of July •Rockin’ on the River •Tough Enough to Wear Pink •Hot August Nights •Valley Parades MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION Strong Bonds. Strong Community. Strong Athletes. Strong Role Models. WWW.LCVALLEYCHAMBER.ORG 19 ourvalley Does Your Business Provide Good Online Customer Service? Providing excellent customer service is crucial for any business, whether that service is provided across the counter in a local brickand-mortar store or over the Internet. Online customers can be impatient, and dealing with customer complaints over the Internet can be especially challenging. In most cases, your tone of voice and body language can't be used to communicate online, so it's even more important to choose your words carefully. When responding to customer complaints via e-mail, chat rooms, or other online venues, keep these four tips in mind: •Be honest. Today's customers are both savvy and skeptical. For better or for worse, online anonymity makes it easier for them to dispense with social graces that would temper otherwise polite behavior. So don't try to bamboozle them. Be straightforward and transparent. If your company made a mistake, say so. If you don't know the answer to customers' questions, tell them you'll research the issue and get back to them. •Ask questions. A stock response to a specific question is sure to irritate. It's like putting customers on hold for half an hour with canned recordings repeatedly telling them that "your call is important to us." So gain a comprehensive understanding of their issue before responding. Identify the basic problem, give them an opportunity to vent their feelings, and evaluate the issue to determine how best to help. That doesn't mean you need to agree with their complaint, but showing that you're actively listening — whether by e-mail or in person — can defuse emotions and help you get to the root of the problem. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION •Be polite. It's easy for e-mail responses to be misinterpreted, so take care with your words. In some cases, you may want to ask a co-worker to review your response before it's sent. Reread e-mails to make sure the message won't be perceived as rude. Use the person's name and let him or her know that you're personally handling the problem. If possible, end conversations on a positive note. •Follow through. Deliver what you promise. If the item was defective, make it right. If the customer wants a discount and it fits within your policy to provide it, don't hesitate. Whether you're dealing with customers online or in person, go the extra mile. Make sure your good customer service standards translate to online situations as well. Su Brown & Associates, PLLC 77 Southway Suite B Lewiston, ID 83501 [email protected] www.subrown.com WWW.LCVALLEYCHAMBER.ORG 20 ourvalley City of Lewiston Parks and Recreation Events • Orchards Pool and Bert Lipps Pool Opening Day - Sunday, June 7, 1PM Both pools will be open 7 days a week. Season passes, both for family and individual, go on sale June 8. • P1FCU Rec Mobile - June 8 through August 14 Kids are encouraged to "Get Out and Play" with this series of organized afternoon activities at parks in Lewiston and Clarkston. • Movies Under the Stars- June 19 through July 31 Every Friday night (except July 3) a family movie will be shown on a new inflatable movie screen at Pioneer Park. Bring your family, friends, blankets and chairs! SENIOR CLASSES AND TRIPS • Lap Top for Seniors - Tuesdays, June 16, July 21, August 18 Learn how to navigate and operate a laptop computer in this new class offered for seniors. The class will also teach participants how to secure and protect a computer. Registration is due by the Friday before each class. • Strawberry Celebration and Wine Tasting - Saturday, June 27 Enjoy the afternoon picking strawberries at Green Bluff and the evening tasting wine at Arbor Crest. Trip is $45/participant. Register by Monday, June 15. Registration for classes/events may be done in person at the Lewiston Community Center, 1424 Main Street, Monday through Friday from 8AM to 5PM or by calling 208.746.2313. GREEN BLUFF'S STRAWBERRY CELEBRATION UPCOMING EVENTS • Maintenance Week - May 10-17 The Aquatic Center will be closed this week to repair, fix and clean the facility inside and out to prepare for the upcoming summer schedule. • Community Volunteer Day- Saturday, May 16 Join the staff as they get the Lagoon Waterpark ready for summer. Each volunteer helping will earn a FREE daily admission pass for every 3 hours worked. Volunteers ages 12-14 will need an adult with them. • Waterpark FREE Splash Day! - June 6 This kickoff event is to celebrate the opening of the outdoor Lagoon Waterpark. Invite friends and enjoy the FREE admission from 11:30AM-6PM. Come ride the waves, twist down the water slides and relax in the lazy river! CARDBOARD BOAT REGATTA • LC Valley Cardboard Boat Regatta - June 28, 6:30-8:45PM Take the challenge! Gather a team together and build a humanpowered boat made of corrugated cardboard that's capable of navigating the pool. Three different ways to win: Best in Show, Cardboard Boat Race, Last Man Standing. $30 per team, register through City of Lewiston Parks and Recreation at the Lewiston Community Center For more information, visit www.theaquaticcenter.org, stop by 1603 Dustan Loop in Clarkston, or by calling 509-758-0110. MAY 2015 LEWIS CLARK VALLEY CHAMBER CONNECTION WWW.LCVALLEYCHAMBER.ORG 21 may2015 SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY •A County Commissioner SATURDAY 1 2 8 9 MAY DAY 3 4 • Asotin County Commissioners, Asotin Courthouse Annex Building, 9AM • Nez Perce County Commissioners, Brammer Building, 1:30PM MOTHER'S DAY FRIDAY • Ambassador's Meeting, Mystic Cafe, 1PM • Henna Party, Chamber Office, 3:30PM • Government Affairs Committee Meeting, China Inn, 12PM 12 14 13 • "A Whole New World", Silent Auction, Lewis Clark Plaza 7:30PM 15 18 • Asotin County Commissioners, Asotin Courthouse Annex Building, 9AM 19 16 ARMED FORCES DAY • Chamber Luncheon, Quality Inn, 12PM • Lewiston City Council Meeting, LCSC Telecommunications Classroom, 6PM • Clarkston City Council Meeting, City Hall, 7PM 17 7 6 CINCO DE MAYO 11 10 • Asotin County Commissioners, Asotin Courthouse Annex Building, 9AM • Nez Perce County Commissioners, Brammer Building, 1:30PM 5 20 21 22 23 28 29 30 • Business After Hours, Morgan Stanley, 5-7PM • Natural Resources Meeting, Quality Inn, 12PM • Nez Perce County Commissioners, Brammer Building, 1:30PM 24 MEMORIAL DAY 25 31 • Asotin County Commissioners, Asotin Courthouse Annex Building, 9AM • Nez Perce County Commissioners, Brammer Building, 1:30PM • Lewiston City Council Meeting, LCSC Telecommunications Classroom, 6PM • Clarkston City Council Meeting, City Hall, 7PM 26 27 • Board of Director Meeting, Red Lion, 12PM
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