A MessAgefroMfredButtrell
Transcription
A MessAgefroMfredButtrell
VOL 6, NO. 6 • JUNE 2013 A Message from Fred Buttrell W e are blessed and fortunate to work in such a respected and honorable profession, providing our neighbors and our communities with a tremendous service. Our continued success rests on our commitment to fulfilling our missions safely, every day with each and every flight. As individuals, we are provided daily opportunities for making decisions that could affect the safe and/or successful outcome of a mission or activity. We believe that safe operations are also the responsibility of each crewmember. We emphasize the need for the right safety culture so our flight teams can care for our patients and return home to their families at the end of each workday. It all begins with thorough daily briefings, pre-flight and post-flight checks, aircraft and equipment checks, weather status, any potential threats and obstacles facing the crew on their next mission, etc. As a unified team, each and every one of us is accountable for our program and overall corporate safety culture. It is critical we all are laser-focused on safety at all times so the mission is completed safety and we have an opportunity to make a difference for the patients we care for. Performing steps by memory or simply in haste as well as half-heartedly and unenthusiastically will perpetually lead to incidents and accidents and must be Realizing that the best technology and all of the investments in the world cannot compensate for poor training or poor decision making, Med-Trans maintains a world-class training program... avoided. I insist that anyone observing an unsafe act or condition will make an onthe-spot correction or halt the operation and bring it to the immediate attention of leadership or the safety team. Take a step back, look at your areas of operations, consider where you might be at risk and take the appropriate corrective action. Med-Trans has committed significant investment in the technology onboard all of our operating aircraft, to include our spare fleet. Our entire fleet of helicopters is 100% equipped with radar altimeters as an incremental risk mitigation measure to prevent Controlled Flight Into Terrain (CFIT) accidents. We also became the first operator in the industry to achieve 100% NVG Operations and today all AMGH companies continue to operate 100% NVG. This ultimately provides an enhanced level of safety for nighttime operations and reduces overall risks to our crews and patients. Additionally we have invested in Helicopter Terrain Avoidance Systems (HTAWS) as well as XM Satellite Weather to provide pilots with real-time weather updates in the cockpit. To avoid other aircraft in the increasingly busy national airspace system, we’ve also integrated Traffic Collision Avoidance Systems (TCAS) in the cockpit of the EC-135 aircraft. All MTC flights are tracked with SkyTrac technology that provides continuous Satellite monitoring for all aircraft and integrated ISAT Satellite phones to the aircraft to ensure communications are available beyond line of sight and outside normal cellular phone coverage areas. Looking into the crystal ball, some of the exciting new technologies that we continue to research and or test are; 3rd party auditors, flight simulators, two-axis autopilot and an enhanced OCC dispatch. Realizing that the best technology and all of the investments in the world cannot compensate for poor training or poor decision making, Med-Trans maintains a world-class training program designed to select the best pilots, train them on the best equipment, provide the best level of situational awareness and hone their skills to the specific requirements of the air medical transport industry. All medical crewmembers are also trained in NVG Operations and Crew Resource Management to augment and assist the pilot particularly Message continued on page 2 ... PA GE 1 Message continued from page 1 ... during critical phases of flight where pilot work load peaks. The best tool in our toolbox is a well-trained flight team! I ask that each and every one of you maintains a vigilance for safety, takes pride in your work and proudly continues to provide a human touch filled with compassion, care and the maximum possible comfort to patients, their families and loved ones. As a whole, our industry has made tremendous investments to control safe operations, identifying that our success hinges on our ability to work shoulder-to-shoulder towards our ultimate goal – zero accidents and incidents. Please continue to keep the spirit of an absolute commitment to safety, encompassing the Vision Zero mission of building a culture of safety. You never know what type of unscheduled events may occur. Thank you for your continued diligence and compassionate care to those we serve. Frederick W.P. Buttrell President & CEO Spirit lands at PR event at Southwest Medical Center Spirit LIFELINE Takes Flight M ed-Trans recently launched a dedicated air medical helicopter flight program in Dickinson, North Dakota. This specialized air ambulance will support and assist the region’s first responders, hospitals and law enforcement with critically ill or injured patients. “With the population growth that Western North Dakota and Eastern Montana has been experiencing these past few years, regionalized placement of this aircraft closer in proximity to the patients and agencies it will serve was a must,” explains Tom Rohlfs, VP of Business Development for Med-Trans. Lifeline continued on page 3 ... PAGE 2 Spirit LIFELINE arrives at a PR event in Bowman, N.D. Lifeline continued from page 2 ... “The agreement with Med-Trans is another example of St Joseph’s and CHI’s continued Healthcare leadership and commitment to Dickinson and all of Southwestern North Dakota,” said Reed Reyman, President and CEO, St. Joseph’s Hospital and Health Center. Med-Trans will base its operations at St. Joseph’s Hospital in Dickinson, ND, serving as a community and regional asset. Basing at St. Joseph’s allows for timely responses throughout the service region that will benefit the most from Spirit LIFELINE’s specialized care and service. Hospital staff and citizens of the community showed up to check out the Spirit LIFELINE helicopter. Fred Buttrell, President/CEO of Med-Trans with Mercy Air Med’s crew members in front of memorial. West Des Moines EMS memorial honors helicopter crash victims T he service of three emergency workers who died in the line of duty was remembered in a ceremony recently in West Des Moines. Pilot Gene Grell, flight nurse Shelly Lair-Langenbau and paramedic Russell Piehl all died in a helicopter crash in northern Iowa in January while on their way to pick up a patient. The cause is being investigated. The helicopter crew’s names were recently added to the Iowa EMS memorial, located outside West Des Moines Fire Station No. 19. In all, eight people were honored in the ceremony. The ceremony coincided with the start of National Emergency Medical Services Week. PA GE 3 > HEROES IN ACTION LIFE FORCE 3 & 4 on a Murray County Ga scene call. Brownlee Running for ASTNA President O ur very own Ami Brownlee is running for ASTNA President-elect. Ami will bring 23 years of nursing experience to this position. Many of you know her from the HROB classes she has taught. Ami’s background includes; pediatrics, obstetrics, ICU, management, and ground, fixed wing and rotor wing experience. She has served on the ASTNA Board of Directors for the last 3 years and currently serves as the Secretary-Treasurer. Ami was actively involved in the Model State Guidelines Industry Task Force, she has been actively involved on the Subject Matter Advisory committee and has published several articles. Ami is a certified Flight Nurse, certified in Emergency Nursing and Inpatient OB. Ami is an ACLS, PALS,TNCC, ENPC, and Fetal Monitor Instructor. Please show your support for Ami as well as Med-Trans by voting in the upcoming ASTNA election in July! PAGE 4 Our Mission is YOU! We want you to experience the same level of customer service internally that Med-Trans is renowned for externally. We know that as your Human Resources Team, our positive attitudes and actions directly impact your personal experience with Med-Trans. We plan on exceeding your expectations! Your HR Team has several new members. Be sure to tap into our Team’s expertise when you have a question or issue: Debbie Henkes, HR Director:. . . . . . . . . . . . . . . . . . . . . . . . 972-829-8347 Chandra Burley, HR Partner:. . . . . . . . . . . . . . . . . . . . . . . . . 972-829-8437 Kelly Thompson-Camp, HR Specialist: . . . . . . . . . . . . . . . 972-829-8427 Benefits Questions:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chandra Burley Time System Questions: . . . . . . . . . . . . . . . . . . . . . . Kelly Thompson-Camp Posting Open Positions:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chandra Burley New Hire Paperwork:. . . . . . . . . . . . . . . . . . . . . . . . . Kelly Thompson-Camp Workday How-To’s:. . . . . . . . . . . . . . . . . . . . . . . . . . . Kelly Thompson-Camp Leadership & Mgmt. Dev:. . . . . . . . . . . . . . . . . . . . . . . . . . . Debbie Henkes Mentoring Program:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Debbie Henkes Employee Relations:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Debbie Henkes Chandra Burley Recruiting: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chandra Burley Debbie Henkes We are proud to support you! An Ethical Workplace Is Your Call You can help keep unethical and illegal activity out of the workplace by REPORTING IT. Corporate policy prohibits retaliation against anyone who brings forward a good-faith report of inappropriate conduct or activity. Report by: 1. Informing your chain of command; or, 2. Inform HR; or, 3. Contact the Compliance Office; or, 4. If you still feel uncomfortable reporting to any of these individuals, you have the option of reporting to the ComplianceLine at 800-399-2319. The ComplianceLine is a hotline that is a toll free, 24/7 number where you have the option of reporting your complaint anonymously. **Please keep the non-retaliation policy in mind before you consider using the hotline.** Make sure you provide as much detail as possible so that your complaint can be properly and thoroughly investigated. ComplianceLine A Commitment To Compliance Report! It’s Your Duty and It’s the Right Thing To Do. PA GE 5 Regional One staff becomes 100% certified A ccording to the Board of Certification for Emergency Nursing “BCEN”, certification equals excellence. On May 6th, 2013, the entire Regional One staff received their certification wings. When the program started in May of 2003, there was one CFRN. Less than a year later, one person (JR Bacon) received his FP-C certification. For several years, the crew had only a handful of certified staff. As the quest for CAMTS began, the need for certification became a high priority. A TRACER review class was completed by all the staff, and after countess hours of studying and preparing, the staff attained their goal of 100% certification. At the ceremony, Spartanburg Regional Healthcare System (SRHS) Chief Nursing Officer (CNO) Susan Duggar said that while many departments within the healthcare system are working on certification, Regional One is the only department in the history of the healthcare system to attain this goal. Jimmy Greene, Director of EMS, Ground, and Air Transportation for SRHS was on hand to pin the wings on alongside the CNO. “Seeing the program grow from it’s infancy, to 100% certification is an awesome experience” said Greene, a > HEROES IN ACTION Med-Trans’ Florida Show-N- Tell with nursing students from Palm Beach College PAGE 6 longtime supporter of the program. Each crewmember received a set of CFRN or FP-C wings. Two members of the staff excelled by having both certifications, and were awarded both sets of wings during the ceremony. Education and Training S C and Georgia had 54 flight crewmembers rotate three CAMTS approved Critical Care Simulations in Spartanburg on April 16, 17 and 18. The simulations involved critical management of Septic patients, STEMI’s, and active CVA transfers. Team members also had additional training on the use of the new ReVel ventilator’s by Carefusion, which is being utilized across the Med-Trans footprint. These vents have the normal transport capabilities but also include PRVC mode Med-Trans in Amarillo hosted the first TNATC at it’s facility May 15-17. Great Success! MTLI 2013 TNATC was completed by 20 people in Marion, SC from Air Reach, Airmed, GHS Med-Trans, Regional One and Meducare. PA GE 7 PAGE 8 National EMS Memorial Service T Best Wishes Curt Smith he National EMS Memorial service will be held Saturday, June 22nd in Colorado Springs, CO at 6PM MDT. There will also be a national moment of silence and all EMS agencies across the country are encouraged to participate in that. Directions for that can be found on the website www.nemsms.org. Our Mason City crew--Gene, Russ and Shell will be honored this year and all of their families will be in attendance. The link for the live stream: http://nemsms.org/live I am not sure; however, I do believe Curt is the first pilot to retire after 30 years from Med-Trans and possibly the first MedTrans Employee to retire. Over the years a lot of employees have come and gone, but, Curt Smith has remained constant. Curt is an excellent mentor for other pilots, he has a perfect work ethic. He is a well rounded Pilot with a background in, law enforcement, military, utility, and EMS. He’s always been the favorite pilot of the medical crew, because of his calm nature, he is comforting to everyone. Curt is a true professional pilot. Speaking on behalf of the entire crew here at Careflight, Curt you will be missed. I will miss all the valuable answers to my questions over the past 12 years. Thank you, Tom Manus Careflight Base Manager FEEDBACK AND PRAISES BASE NAME COMMENTS Air Reach Receiving: Kim and Brian were professional and courteous. Pt even mentioned how nice the flight was after they left.Amarillo Referring: I am Joshua a current CNA at Parmer Medical Center in Friona Texas. your staff is always very pleasent and professional, i would recommend lifestar to all .. You all are amazing, today we had the pleasure to meet Tacie and Leland. You all have an awesome team ShandsCair Referring: I am new to Florida and this was my first air transport here. Ron and Steve were fabulous. Thanks for all you do. Sevierville Patient: Jeff and Joel were great. Please let them both know how much we appreciated their help with our Grandmother. They even called me on my cell phone as soon as they arrived and stayed with my grandmother so she would not be alone. GREAT JOB!!!! Receiving: Jeff and Joel provided a calm atmosphere when we were in chaos. Mason City Referring: Gordy & Krissy are super people. They are so wonderful to work with. Referring (Safety): Pt. was very obese & they did an exceptional job at loading this pt. PA GE 9 Life-Guard Selected for 2013 Regional EMS Award Med-Trans representatives L to R: Mike LaMee, Skeet Baise and Bert Levesque were available to answer questions at the event. Carilion Clinic Patient Transportation / Life-Guard VIP Day S enior Director Krista Henderson provided a brief presentation, focusing on the safety of our ground and air ambulance system and how it integrates with the health system as a whole. All executives were provided an opportunity for a flight on a Life-Guard helicopter, where Assistant Chief Pilot Mike Lamee and Flight Paramedic Joey Amos continued discussions on safety and aircraft capabilities. CCPT ground crew members Timothy Treignor, Michael Gibson, and Jesse Saunders provided similar presentations with the CCPT ground ambulances and the Children’s Hospital specialty care unit. I want to extend a personal thank-you to each of you for making the VIP day a huge success yesterday. The goal of this event was to showcase CCPT and Life-Guard so that members of the Carilion Clinic executive team and board would leave with a better understanding of our commitment to the values and mission of the system. We exceeded all expectations yesterday and the positive comments and feedback were overwhelming. I am so proud of each of you for stepping up and showing your commitment and dedication to making all of our services shine. You are an amazing team and I am so proud to have the honor of leading this department. Krista Krista D. Henderson, MSN, RN, CPHQ Senior Director Carilion Clinic Patient Transportation 431 McClanahan Street Roanoke, VA 24014 PAGE 1 0 C arillion Life-Guard was recently informed that they were selected for the 2013 Regional EMS Award for Contribution to EMS Health and Safety! This award was given based on the following: nFirst program in the Commonwealth, with an exemplary safety record since our inception in 1981. nSuccessful voluntary CAMTS re-accreditation this year, noting our introduction of Just Culture as a best practice. nStandardization of aircraft this year, all meeting and exceeding NTSB recommendations for safety equipment. nExceeding FAA standards for required pilot training, through our transition to MTC. nContinued flight crew commitment to LZ safety training for all primary EMS agencies, using a new, more engaging format through the new LZSI video, as well as hot load training for area hospitals. nCommitment of the flight crew to provide training for local EMS providers on disease specific classes such as stroke, STEMI, InducedHypothermia, and Sepsis. nContinued commitment to DUI prevention through participation in localhigh schools’ mock crash events during prom season. nInternal health promotion through the crew initiatives such as “exercisebuddies”, the Roanoke 100 Miler, and the upcoming Color Run 5K. nOne of 3 VA HEMS programs participating in a state-wide study on HEMS MUtilization (Project Synergy), with a national presentation on the Mresults at last year’s Air Medical Transport Conference (AMTC). nCrew and leadership team collaboration on fatigue management, with anational presentation on our results at last year’s AMTC. nState-wide presentation on Crew Resource Management at last year’s VAOEMS Symposium. nInclusion of the NeoPeds team into survival and aviation training this year. None of this was possible without the flight crew engagement. Thank you ALL for your hard work and dedication to your program! Our nomination will move forward to the VA OEMS for consideration for the same award at the state level. This will be announced at the November VA OEMS Symposium.