2014 sphs annual report
Transcription
2014 sphs annual report
2014 sphs annual report 2 There is no room for stagnation in the Massachusetts health care landscape. On the national stage, the advent of health care reform and health insurance reform has left little room for error in anticipating the changing health care needs of a given community. At the Sisters of Providence Health System (SPHS), we have embraced a strategic repositioning process that promotes our commitment to continuous improvement of care and focuses on access to services, high quality, efficiency and cost containment. By “Expanding Our Horizons” in such a purposeful and well thought out manner, we are confident in our ability to adapt and transform care delivery so that we may continue to make a difference in the lives of those we serve well into the future. The 2014 SPHS Annual Report offers a snapshot of these important initiatives, recognition of our achievements and awards, and information about our financial performance. Taken together, these elements tell the story of our extensive commitment to the community we serve every day. 3 a letter from the president and ceo and chair of board of trustees 4 Managing new requirements resulting from health to make a positive difference in the world around us care reform, the continuing economic challenges in and a profound difference in the lives of those who Western Massachusetts, a shift in the region’s demo- need our healing touch. graphic make-up and the changing health care needs Dedication to our Mission, coupled with visionary of those we serve; these are a few of the challenges leadership and innovative strategies, are at the forefront we face every day at the Sisters of Providence Health of efforts to find creative solutions to the challenges System. But this road is one that we have successfully facing today’s health care providers. Admittedly, these traveled before. The Sisters of Providence have led are significant challenges. The potential effects of by example, showing us that transformation is the declining reimbursements, pressure to reduce hospi- key to sustaining our health care ministry. tal costs, additional government regulations and the The Sisters of Providence—courageous and pio- need for capital improvements cannot be minimized. neering women—came from Canada over 140 years But with an optimistic outlook, we search for oppor- ago to care for the greater Springfield community tunities within these challenges—opportunities for including the poor, the orphans and the immigrants growth through successful transformation. In short, working in the Holyoke mills. From these beginnings, by transforming our methods of health care delivery, the Sisters built a compassionate, healing presence with a watchful eye toward high quality, optimum by providing health care, food and shelter for the outcomes and maximum efficiency, we are able to homeless and needy, social services, and care of the have a positive impact on those who seek our care elderly and disabled. and service. At the Sisters of Providence Health System, we With dedicated colleagues in our facilities through- answer the call to preserve and strengthen their leg- out the region, the Sisters of Providence Health System acy of care and service to the community. We are part provides an array of services including acute care, of an extraordinary Mission; a Mission that allows us behavioral health, rehabilitation, home-care, hospice, Daniel P. Moen, President and Chief Executive Officer, SPHS The Sisters of Providence have led by example, showing us that transformation is the key to sustaining our health care ministry. 5 a letter from the president and ceo and chair of board of trustees…continued skilled nursing care, retirement living, diagnostic laboratories, and more. We are proud of our unique and comprehensive continuum of care that is incredibly responsive to the needs of the local community. Covering the 18 month period between January 1, 2013 and June 30, 2014 to reflect our change to a fiscal year, the 2014 Annual Report provides an overview of the accomplishments that result from the hard work and commitment of our caring physicians, nurses, staff and volunteers. But more importantly, it is a compelling story of the impact their combined efforts have had on the lives of our patients, our residents and their families. Daniel P. Moen President and Chief Executive Officer, SPHS 6 Kathleen M. Kane Chairperson, Board of Trustees, SPHS Kathleen M. Kane, Chairperson, Board of Trustees, SPHS Participating in a ceremonial ground breaking for the Sister Caritas Cancer Center Expansion are Springfield Mayor Domenic Sarno; Mohamed Hamdani, MD, Mercy surgeon; Daniel P. Moen, President and CEO, SPHS, Sister Mary Caritas, SP; Philip Glynn, MD, Director of Medical Oncology, Mercy Medical Center; Catherine Carton, MD, Medical Director of Radiation Oncology; Mercy Medical Center; Kate Kane, Chair, Board of Trustees, SPHS; and Sister Kathleen Popko, SP, President, Sisters of Providence. 7 Mission We, Sisters of Providence Health System and Catholic Health East-Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. We are sustained by an unwavering trust in God’s Providence. Core Values Reverence We honor the sacredness and dignity of every person. Commitment to those who are poor We stand with and serve those who are poor, especially those most vulnerable. Justice We foster right relationships to promote the common good, including sustainability of Earth. Stewardship We honor our heritage and hold ourselves accountable for the human, financial, and natural resources entrusted to our care. Integrity We are faithful to who we say we are. 8 At SPHS, our MISSION calls us to serve together, in the spirit of the Gospel, as a compassionate and transforming, healing presence. Accordingly, we remain mindful of our Core Values during our interactions with those we serve, and during our interactions with our colleagues. These Core Values—Reverence, Commitment to Those Who are Poor, Justice, Stewardship, and Integrity—serve as “anchors” of the 2014 SPHS Annual Report. 9 reverence We honor the sacredness and dignity of every person. 10 reverence Everyone needs a little help from time to time and how we respond to such need can make all the difference. Maintaining independence can mean the world to Many caregivers have a special relationship with elders who want to remain more independent, and to their patients, often forming close attachments over the family members who care for them. time. This is certainly the case at Farren Care Center, The Mercy Continuing Care Network has launched where caregivers say they feel as though they have Mercy Companions, a new private duty homecare lost one of their own family members when a resi- service that provides support to individuals who are dent passes away. In a moving tribute, Farren admin- recovering from an illness or injury or need assistance istrators, staff and residents joined together for the with the tasks of daily living. Services are tailored to annual Interfaith Memorial Service for deceased Far- meet the specific needs of each client, whether those ren residents. needs entail 24-hour care, healthy meal planning The program, entitled “We Remember Them,” and preparation, light housekeeping or personal care included both Christian and Jewish readings and services such as bathing, dressing, personal hygiene prayers. Those who were gathered sat silently, as and grooming. staff members read the names of Farren Care resi- “There is an increasing demand for elder care dents who had passed away. services that promote safety, quality of life and in- Mercy Hospice holds a similar Memorial Service dependence. Mercy Companions is a service that each October for family members and friends who provides a ‘helping hand’ for individuals in their have lost loved ones over the past year. Based on own homes, whether they need an extended period the theme “We Remember,” those in attendance of care or assistance with errands,” said Christopher used the opportunity to pay their respects, reflect McLaughlin, Chief Operating Officer, Mercy Continu- on their loss and reconnect with Mercy Hospice staff ing Care Network. members who helped them through a difficult time. 11 reverence The program included inspirational readings and re- “Greenfield is home to the Franklin County Fair flections delivered by Mercy Hospice staff, poignant each year, but it isn’t possible to take our residents musical selections and a reading of the names of the out to the fair grounds to enjoy it,” said Jim Clifford, departed. Administrator, Farren Care Center. “By setting up the Small town fairs are a New England tradition and fair at Farren, transportation is no longer an issue and Farren Care Center staff members make sure Farren many more residents can participate in the fun. In residents have an opportunity to savor the sights, fact, many residents look forward to it all year.” sounds, smells and excitement of such a fair. Orga- A milestone birthday calls for a festive celebra- nized entirely by staff members, the annual “Farren tion and that’s the type of celebration Mount Saint Fair” brought all the trappings of a typical county fair Vincent Care Center hosted for resident Gladys Ross- right to the grounds of Farren. Residents not only meisel when she turned 100 years old. Residents participated in crafts and games such as ring toss, filled the auditorium at Mount Saint Vincent to sing pick-a-duck, jumping frogs and the wheel of chance, “Happy Birthday” to Gladys, enjoy cake and lemon- they also enjoyed a vintage specialty vehicle display ade, and listen to the music of a local performer. and had the chance to interact with horses, a cow, chickens and piglets. 12 Small things make a huge difference in the lives of those we serve. The annual “Farren Fair” gives residents the opportunity to savor the sights, sounds, smells and excitement of a traditional small town fair. 13 commitment to those who are poor We stand with and serve those who are poor, especially those most vulnerable. 14 commitment to those who are poor Acts of kindness and compassion make a huge difference in the lives of those we serve. According to Christian teachings, Jesus washed feet, removing calluses, (with special consideration the feet of his disciples on the night before his for diabetic individuals) and making follow-up ap- crucifixion. This display of humility, while probably pointments for individuals who needed more exten- shocking to the disciples, was in line with Christ’s sive care. many acts of service to others. According to Matthew In terms of health care reform, Mercy Medical (20:28), He came “not to be served but to serve, and Center’s efforts to assist Massachusetts residents to give his life as a ransom for many.” navigate the state’s health insurance “marketplace” “In washing the feet of his disciples, Christ pro- and sign up for coverage have been quite successful. vided a remarkable example of service that remains Under the national Affordable Care Act, expanded of- relevant today, particularly for those of us who serve ferings provide affordable health insurance coverage the homeless community,” said Doreen Fadus, Execu- to more Massachusetts individuals and families than tive Director of Community Health, Mercy Medical were allowed to qualify under previous state guide- Center. “To help celebrate the Easter season, we lines for coverage. brought this ritual to the Friends of the Homeless shelter in Springfield.” Proper foot care can be problematic for the homeless because they often don’t have access to facilities Mercy has taken a two-part approach to enrollment assistance for health insurance—outreach to the community and direct assistance at the time health care services are rendered. for bathing or washing their clothes. Nurses and care Outreach efforts involve case managers from providers from Mercy Medical Center’s Health Care Mercy’s Health Care for the Homeless and the Viet- for the Homeless and the Emergency Department namese Health Project who meet with clients in provided foot care for the homeless; washing their several Hampden and Hampshire County locations, 15 commitment to those who are poor 16 helping them to utilize the Massachusetts Health The Advisory Council is charged with helping the HPC Connector website or fill out and submit the neces- achieve its top priority: developing policies that re- sary forms. Additionally, a Mercy partnership with duce overall cost growth while improving the quality Friends of the Homeless, the Caring Health Center of patient care. and the Hampden County Sheriff Department’s After At Providence Behavioral Health Hospital, clinicians Incarceration Services has resulted in public events and care providers had the opportunity to attend to provide information about the state-sponsored a unique training workshop on the importance of program. resilience for those who have faced traumatic life At the same time, Mercy-based financial coun- events and situations. The program was presented selors facilitate direct enrollment in the program for by John Woodall, MD, a world renowned, board-cer- Connector-eligible patients who request this assis- tified psychiatrist who is Founder and Director of the tance upon admission to the hospital or when they Unity Project, a resilience learning system that was seek care in the Emergency Department, Providence developed to promote resilient strengths in youth. Behavioral Health Hospital or the Providence Prena- A resident of Newtown, Connecticut, Dr. Woodall tal Clinics. provided counseling services to family members of On the state level, Daniel Keenan, Senior Vice victims of the tragic school shooting that claimed the President of Government Relations, SPHS, has been lives of 20 young children and six adults. He drew on selected as a member of the Advisory Council for these experiences to explain how victims of trauma the Massachusetts Health Policy Commission (HPC). initially feel overwhelmed by their grief, and these As a member of the Advisory Council, Keenan joins feelings often lead to isolation and alienation from a wide range of health care leaders in guiding the others. Dr. Woodall also offered suggestions for skill- HPC’s implementation of the state’s landmark health building activities that Providence caregivers could care cost containment law. The Council consists of use to help patients enhance their resilience. representatives from across the health care field, Mercy Care-Holyoke (Providence Prenatal Center) including providers, payers, consumer and patient and Mercy Care-Forest Park marked National Wom- advocacy, business, labor, education and innovation. en’s Health Checkup Day by offering a number of commitment to those who are poor services, health screenings and information about Springfield native Vinny Del Negro is perhaps the special health care issues of women. The offices best known for his talent on the basketball court as a provided screenings for blood pressure and diabetes, former NBA player and coach, but he is also a longtime free physical and PAP screenings and STD testing for supporter of Brightside for Families and Children. On women without health insurance, HIV testing and a visit to Springfield, Del Negro made a stop at Bright- counseling, and referrals for mammograms. Assis- side to meet with clinicians and staff members and tance with Mass Health applications and information visit with children at Providence Behavioral Health and resources on women’s health was also available. Hospital. Del Negro also had a personal conversation “Women often serve as caregivers for their fami- with a 12-year-old Brightside client who explained lies, putting the needs of their spouses, partners, how valuable the services at Brightside have been children, and parents before their own. As a result, to him and his family. The child also spoke about the women’s health and well-being becomes second- strong bond he has forged with his Brightside mentor ary,” said Maritza Smidy, M.Ed., Practice Manager of and how grateful he is for this relationship. Mercy Care-Holyoke and Mercy Care-Forest Park. Sponsored in part by a grant from the Springfield “The programs we offer on Women’s Health Check- Health Department and the Sisters of Providence up Day are aimed at empowering women to make Health System, a portion of the Friends of the Home- their health a priority, take steps to improve their less Shelter in Springfield was transformed into a spa physical and mental health, and lower their risks of setting to allow participants in a Women’s Spa Day certain diseases.” event enjoy haircuts, manicures and massages. 17 Mercy Medical Center’s Health Care for the Homeless program teams up with the Caring Health Center to offer information about the Massachusetts Health Connector. 18 commitment to those who are poor The activities were coordinated by the Health Care for the Homeless Department at Mercy Medical Center, and Hair West Spa West of Ludlow donated their services. Participants also received pamphlets and a presentation about Dress for Success, a program that outfits clients with appropriate clothing and tips for a successful job interview. In addition to the spa treatments and Dress for Success information, cervical screenings were also provided in the health clinic at the Friends of the Homeless Shelter. Acts of kindness and compassion make a huge difference in the lives of those we serve. Vinnie Del Negro (right) made a stop at Brightside to meet with clinicians and staff members and visit with children at Providence Behavioral Health Hospital. 19 justice We foster right relationships to promote the common good, including sustainability of Earth. 20 justice Relationships and team work make a huge difference in the lives of those we serve. The Mercy Internal Medicine Service (MIMS), one Senate Special Committee on Drug Abuse and Treat- of the first hospitalist programs in the country to pro- ment Options, chaired by State Senator Jennifer Fla- vide an in-house doctor 24 hours a day, 7 days a week, nagan (D-Leominster), held a hearing at Providence marked 20 years of service with a special celebration. Behavioral Health Hospital to gather information The event was a reunion of sorts, bringing together from those on the “front line” of the region’s opiate former and current MIMS providers, medical directors addiction epidemic—local treatment providers and and administrative founders who first developed the medical professionals. The session drew testimony MIMS hospitalist model. from providers throughout Western Massachusetts MIMS was founded at Mercy Medical Center in July of 1993, three years before the term “hospitalist” who offered recommendations about ways to prevent and treat drug addiction. was formally coined in a 1996 New England Journal Robert Roose, MD, MPH, Chief Medical Officer of of Medicine article. “Since its founding, MIMS has Addiction Services, SPHS, was among those who continuously been an innovator in the delivery of spoke at the hearing. He advocated for the expansion high quality hospital care. In addition to achieving of “options for medication assisted treatment for outstanding clinical outcomes, we have also success- patients struggling with opiate addiction that would fully implemented such advances as the Care Link include increasing access to methadone, buprenorphine electronic medical record and our most recent care treatment and naltrexone treatment.” According to management program known as CareConnect,” said Dr. Roose, the Department of Human Services, the Simon Ahtaridis, MD, MPH, Medical Director of MIMS. National Institute of Health and the Centers for Medicare As the issues associated with opiate addiction Services support increasing access to these medica- continue to gain public awareness, the Massachusetts tions because “they have been proven effective and 21 justice lifesaving in addressing this crisis at a national level.” proved vital as SPHS successfully responded to the Known for providing outstanding care, Mary’s weather emergency without an interruption in op- Meadow at Providence Place has been recognized by U.S. News & World Report with a ranking in the “There are no ‘snow days’ for essential staff in publication’s “Best Nursing Homes 2014,” which health care. When this type of storm is in the forecast, highlights the top nursing homes in every state and we swing into action with a plan for additional staff- nearly 100 major metropolitan areas. The ratings ing, equipment and supplies that may be needed,” cover almost 16,000 nursing homes nationwide. said Ann Shea, Emergency Preparedness Coordina- “Mary’s Meadow at Providence Place has devel- tor/Environment of Care Coordinator, Mercy Medical oped a reputation for providing high quality, individ- Center. “We provided overnight accommodations for ualized care for residents and patients in a beautiful, staff members who were willing to stay through the homelike setting. This recognition by U.S. News and storm and transportation for staff who were unable to World Report is another example of the remarkable come in to work on their own or needed a ride home.” commitment of our staff to those we serve every At the height of the storm, four drivers in 4-wheel day. We are privileged to manage the facility for the drive vehicles were on the road to transport staff. Sisters of Providence Congregation,” said Daniel P. Administrative House Supervisors stayed in contact Moen, President and Chief Executive Officer, SPHS. with the SPHS “command center” to coordinate When winter storm “Nemo” slammed into New England, dumping about two feet of snow and drawing comparisons to the Blizzard of ’78, forecasters provided plenty of advance notice of its magnitude and the need for preparations. These preparations 22 erations or service. transportation. In all, the drivers provided rides to 235 employees from Mercy Medical Center. Relationships and team work make a huge difference in the lives of those we serve. Robert Roose, MD, MPH, Chief Medical Officer of Addiction Services, SPHS, testifies before the Massachusetts Senate Special Committee on Drug Abuse and Treatment Options at Providence Behavioral Health Hospital. 23 stewardship We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. 24 stewardship “The Sisters have embraced change over the years, always looking for new ways to take care of those society has forgotten.” daniel p. moen, president and chief executive officer, sphs Visitors to Mercy Medical Center may notice a radiant reds and greens, blues and violets and yel- colorful addition to the 299 Lobby: ten magnificent lows. The children, in particular, enjoyed basking in, stained glass windows gracing the wall of windows dancing on, and running through the wisps of color that runs from floor to ceiling. that the windows provided. The stained glass windows, which depict images In an effort to preserve the stained glass windows of the Holy Trinity and nature’s beauty, were among and allow more people to enjoy their beauty, the de- 24 windows originally commissioned for the chapel cision was made to remove the windows, refurbish at the former Providence Hospital which opened in them and place them at Mercy Medical Center and Holyoke in 1958. Over the years, Providence Hospital other locations throughout SPHS. evolved to become a behavioral health facility and The Mercy Continuing Care Network has launched the Chapel was transformed into a gym to provide a Mercy LIFE, a PACE or Program of All-inclusive Care for recreational outlet for inpatients. On sunny days, the the Elderly, which provides a full range of care designed stained glass windows flooded the gym floor with to keep individuals at risk for nursing home placement 25 stewardship healthy, active and residing in the community. Speaking at a special blessing and dedication With the opening of the new Medical Office Build- event, Daniel P. Moen, President and Chief Execu- ing at 175 Carew Street, we are meeting increasing tive Officer, SPHS, noted that the establishment of outpatient demand for primary care and other clinical Mercy LIFE aligns with the rich history of the Sisters programs and services, including Weldon Outpatient of Providence congregation. “The Sisters have em- Rehabilitation, Mercy Hearing Center, Mercy Orthope- braced change over the years, always looking for new dic Care Center, Mercy Radiology and Life Laboratory ways to take care of those society has forgotten,” he Services—all with the added convenience of close said. “With a larger number of seniors who are ‘aging proximity to hospital-based services. in place,’ there is an increased demand for individu- It is also worth noting that construction of the three- alized care and support services. Mercy LIFE is de- story, 75,000 square foot Medical Office Building is signed to help frail elders stay in their homes as long the result of an innovative partnership with Carew as possible by putting the right supports in place so Chestnut Partners. Under terms of the construction they are able to live their lives to the fullest.” and land lease agreement, Carew Chestnut Partners That sentiment was also echoed by Rachel Broudy, serves as developer and owner of the building. The MD, Medical Director of Mercy LIFE. “We establish re- Sisters of Providence Health System maintains own- lationships with the elders in our care, and this allows ership of the parcel of land and is leasing it to Carew us to get to know them as individuals with specific Chestnut Partners. needs. We develop their care plans accordingly,” she When you or a loved one is in the hospital, a com- said. “PACE is not a scientifically-complicated program; fortable environment can make all of the difference it is a ‘common sense’ approach to care that also in- for a stress-free and speedy recovery. Mercy Medical cludes a social component to combat the isolation of Center has completed a renovation initiative that aging. It is truly the best model of care that I have seen.” has converted seventy-five percent of our inpatient SPHS is also committed to improving our healing 26 this commitment. rooms to private rooms. spaces, and several construction and renovation proj- Mercy sought to create the maximum number of ects on the Mercy campus provide rich examples of private rooms to make the patient admission and Mercy LIFE The new Medical Office Building The CareConnect HUB New infusion treatment bays in the expanded Sister Caritas Cancer Center 27 stewardship 28 discharge processes flow smoothly. For patients, these televisions, and space to accommodate a supporting private rooms provide increased privacy, reduced family member or friend. The private infusion rooms risk of infection, less noise and more natural light in a are designed to comfort and support those who wish comfortable, healing environment. In addition, if a to be secluded during the infusion process. patient needs to have a personal conversation with a “This project will not only increase efficiency by health care provider, a private room can help promote consolidating Mercy’s outpatient Cancer Care pro- candid conversation and ensure confidentiality. grams in one collaborative space, it will also improve There is also great anticipation for the comple- the patient experience by increasing privacy and cre- tion of the expansion of the Sister Caritas Cancer ating a calm, nurturing environment,” said Moen. “We Center. This 15-million dollar project will add 26,000 are confident that this investment of our resources square feet to the existing Cancer Center footprint will ease the cancer journey for many individuals in and bring Radiation Oncology and Medical Oncology our community and insure their best opportunity for services together under one roof. Specifically, the survivorship and restored health.” expansion to the existing Radiation Oncology Treatment There is positive news to report about Mercy program will include a 12,500 square foot Medical Medical Center’s CareConnect, a comprehensive care Oncology Clinic with 12 exam rooms, as well as a integration system that focuses on flow redesign, 13,500 square foot Medical Oncology Treatment space quality and service improvement and the creation of with 32 infusion bays and two private infusion rooms. hospital-wide coordination. This multi-layered ap- The infusion bays include privacy screening, personal proach to patient-centered care has posted numerous stewardship successes in several areas, such as length of stay, all levels because front-line care givers, managers hospital readmissions and patient satisfaction. and senior leaders work together to identify issues, The CareConnect model improves care coordina- find solutions and monitor the results.” tion by utilizing staff in new ways that focus on their Mercy Home Care is committed to the delivery skills and expertise. Clinical Care Coordinators (C3s) of high quality health care every day, and that com- have been placed in the Emergency Department, mitment has earned the agency a perfect, deficiency- Surgical Services and all inpatient units, as well as free survey from the Massachusetts Department of the “HUB” of operations or “command center” for Public Health (DPH). To receive such a survey, Home care coordination within the hospital, where the use Care agencies must successfully complete a rigorous, of new technology enables real time performance unannounced evaluation that includes a review of management. medical records, clinical procedures, staffing levels Additionally, “Operational Rounding” is conducted and quality data. Surveyors also accompany staff weekly in patient care areas by members of the Mercy members on home visits and interview patients Senior Leadership Team and ‘Operational Coaches.’ about their experience with the agency. During rounding, discussions center on key initiatives “The very nature of such a DPH survey leaves no and the evaluation of recent quality data, as well as room for preparation prior to the arrival of reviewers. specific suggestions to improve care delivery using Consequently, this deficiency-free survey under- an “A3” model. (Improvements that result from an scores Mercy Home Care’s daily success in providing “A3” are often suggested by clinical staff members outstanding in-home nursing and rehabilitation ser- who work directly with patients every day.) vices to patients who are recovering from illness or “Heightened teamwork is an important element injury,” said Christopher McLaughlin, Chief Operating of the success of CareConnect, and Operational Officer, Mercy Continuing Care Network, Sisters of Rounding is designed to foster teamwork by building Providence Health System. relationships,” said Marjory Palladino, RN, BS, MSN, We leverage our resources in the best way pos- CRRN, Director of Care Coordination, Mercy Medical sible to expand our capacity to make a difference to Center. “For example, the A3 model engages staff at those we serve. 29 integrity We are faithful to who we say we are. 30 integrity “There’s no question that a renewed sense of spirit and confidence is present throughout the Sisters of Providence Health System.” daniel p. moen, president and chief executive officer, sphs The Sisters of Providence Health System has been all colleagues who participated in the survey because named a 2013 Commitment to Excellence Award their input will help us focus on the most important winner by Press Ganey Associates, Inc. The Commit- areas for continued improvement,” said Daniel P. ment to Excellence Award recognizes facilities with Moen, President and Chief Executive Officer, SPHS. significant improvement in Employee Engagement. The success of Mercy Medical Center’s commit- This award recognizes SPHS for achieving the biggest ment to excellence in patient safety and patient care increase in colleague commitment scores of any hos- was reaffirmed when Mercy was honored with an “A” pital or health care system in the country that uses grade in the Fall 2013 update to the Hospital Safety the Press Ganey survey. Score, which rates how well hospitals protect pa- 3150 SPHS employees were invited to take the tients from accidents, errors, injuries and infections. colleague engagement survey and 2508 responded The Hospital Safety Score is compiled under the to it, for a participation rate of 80-percent. The over- guidance of the nation’s leading experts on patient all survey score increased from 4.09 in 2012 to 4.22 safety and is administered by The Leapfrog Group in 2013, moving SPHS from the 41st percentile to the (Leapfrog), an independent industry watchdog. The 67th percentile compared to Press Ganey’s national first and only hospital safety rating to be analyzed data base which includes hundreds of hospitals and in the peer-reviewed Journal of Patient Safety, the health systems. This improvement is also among the Score is designed to give the public information they most significant within CHE Trinity Health. can use for themselves and their families. “There’s no question that a renewed sense of At the same time, Mercy Medical Center was spirit and confidence is present throughout the Sis- ranked among the safest hospitals for surgery in ters of Providence Health System. We are grateful to Massachusetts, according to a study by Consumer 31 integrity Reports in the September 2013 issue. Mercy’s score OH), a leading health care financial consulting firm was the highest in Western Massachusetts. This is the specializing in operational benchmarking and perfor- first time Consumer Reports has released a compara- mance enhancement strategies. Mercy’s designation is tive report on surgical safety using publicly reported noted in the independent organization’s recent pub- information from 2,463 hospitals nationwide. lication: State of the Hospital Industry—2013 Edition. According to Consumer Reports, the Ratings re- Mercy Medical Center’s commitment to providing flect how hospitals “compare in avoiding adverse ef- outstanding stroke care continues to gain recogni- fects in Medicare patients during their hospital stay tion. For the third year in a row, Mercy has received for surgery. Specifically, the Ratings are based on the Get With The Guidelines®—Stroke Gold Plus the percentage of a hospital’s surgery patients who Quality Achievement Award from the American Heart died in the hospital or stayed longer than expected Association/American Stroke Association. The award for their procedure.” According to the report, Mercy recognizes Mercy’s commitment and success in Medical Center scored highly in knee replacement implementing a higher standard of care by ensuring surgery and several other areas, such as avoiding that stroke patients receive treatment according to bloodstream infections and avoiding surgical-site nationally accepted guidelines. infections, doctor-patient communication and the appropriate use of chest and abdominal scanning. 32 Get With The Guidelines—Stroke helps Mercy Medical Center provide the most up-to-date, re- “At Mercy Medical Center, we strive for top-decile search-based guidelines, with the goal of speeding quality performance in every patient encounter, ev- recovery and reducing death and disability for stroke ery day. This commitment is evidenced by various patients. The hospital earned the award by meeting performance improvement initiatives designed to specific quality achievement measures for the rapid eliminate several hospital-acquired conditions and diagnosis and treatment of stroke patients at a set achieve our quality and patient safety goals,” said Moen. level for a designated period. These measures include For the fourth consecutive year, Mercy Medical aggressive use of medications and risk-reduction Center has gained recognition as a Top 100 Community therapies aimed at reducing death and disability and Value hospital by Cleverley + Associates (Columbus, improving the lives of stroke patients. Mercy Stroke Committee members with the Stroke Gold Plus Quality Achievement Award. 33 integrity The Breast Care Center at Mercy Medical Center 34 their battle against breast disease. has been granted a three-year accreditation by the The Diabetes Education Center at Mercy Medical National Accreditation Program for Breast Centers Center has been awarded a four-year recertification (NAPBC), a program administered by the American by the American Diabetes Association’s (ADA) Educa- College of Surgeons. tion Recognition Program for providing high quality Accreditation by the NAPBC is only given to those education services to the patients it serves. The ADA centers that have voluntarily committed to provide the Education Recognition effort is a voluntary process highest level of quality breast care and that undergo which assures that approved education programs a rigorous evaluation process and review of their per- have met the National Standards for Diabetes Self- formance. During the survey process, the center must Management Education Programs. According to the demonstrate compliance with standards established ADA, programs that achieve Recognition status have by the NAPBC for treating women who are diagnosed a staff of knowledgeable health professionals who with the full spectrum of breast disease. The standards can provide participants with comprehensive infor- include proficiency in the following areas: center mation about diabetes management. leadership, clinical management, research, commu- Weldon Rehabilitation Hospital, at Mercy Medical nity outreach, professional education, and quality Center, has again been awarded accreditation by the improvement. A breast center that achieves NAPBC Commission on Accreditation of Rehabilitation Facili- accreditation has demonstrated a firm commitment ties (CARF). The three-year accreditation recognizes to offer its patients every significant advantage in Weldon’s Inpatient Rehabilitation Program for Adults integrity and Inpatient Rehabilitation Program for Children For the third year in a row, three Mercy Continuing and Adolescents. Weldon has also gained accredita- Care Network facilities have received the ‘Excellence in tion for its Stroke Specialty Program, making it the Action’ award from My InnerView, the nation’s leading only facility in Western Massachusetts to achieve provider of performance-improvement solutions for the distinction of delivering this high level of quality the senior care industry. Farren Care Center in Turners stroke rehabilitation. Falls, Mary’s Meadow at Providence Place in Holyoke, My InnerView ‘Excellence in Action’ award winners 35 integrity and Providence Care Center of Lenox have again association of home care agencies that promotes been recognized for continuous quality improvement home care as an integral part of the health care de- and superior resident and patient satisfaction. livery system. According to My InnerView, the ‘Excellence in Action’ In her nomination, Brumley was credited with award recognizes skilled nursing facilities that have working hard to return to the job she loved—making successfully made quality a priority to better serve a difference in her patients’ lives as a home health the needs of their residents and family members. The aide—following a serious car accident. A Mercy Home award is presented to skilled nursing facilities that Care employee for eight years who also serves on the maintain a significant response rate and score in the agency’s Quality Committee, Brumley is described as top ten-percent of qualifying facilities on the ques- “a wonderful, caring aide who is always able to take tion “Would you recommend this facility to others?” on an extra assignment.” with respondents rating the facility as “excellent.” Brenda Brumley of Mercy Home Care has been named “Home Health Aide of the Year” by the Home Care Alliance of Massachusetts, a non-profit trade 36 We remain committed to quality, service excellence and continuous improvement, so we can provide the very best care to those we serve. 2014 community benefits Extending a Profound Legacy into a Third Century of Service 37 2014 communityintegrity benefits a “…compassionate and transforming healing presence within our communities.” The spirit of Community Benefit1 is rooted in the Sisters of Providence Health System’s (SPHS) history and embedded within its Mission of being a “…compassionate and transforming healing presence within our communities.” The ministry of the Sisters of Providence is a profound legacy of compassion and service that continually inspires SPHS’ firm commitment to address unmet health needs, to collaborate with others to improve the health of the communities we serve, to address the root causes of health disparities and to educate community members about prevention and self-care. sphs major community benefit impact areas healthcare for the homeless high risk maternal and infant health patient and family support groups protecting vulnerable children in crisis vietnamese health project 38 2014 community benefits 2014 community benefit expenditures (Estimated for 12 months ending 6/30/14(1)) community benefits programs expenditures amount Direct Expenses $2,214,060 Employee Volunteerism 2,532 Other Leveraged Resources 96,250 Sub Total Program Expenses $2,312,842 net charity care expenditures amount HSN Assessment $1,670,686 HSN Denied Claims 82,906 Free/Discount Care1,678,296 Sub Total Net Charity Care $3,431,888 Corporate Sponsorships 2014 Total Community Benefits Expenditures 1 48,560 $5,793,290 ommunity benefits are programs or activities that meet at least one of these community benefit objectives: 1) improve access to health services; C 2) enhance health of community; 3) advance medical or health care knowledge; 4) relieve or reduce the burden of government or other community efforts. 39 statement of operations statement of operations 12 months ending 6/30/14 revenues thousands Patient Revenues Acute Care $199,908 58.7% Continuing Care 37,979 11.1% Behavioral Health 33,281 9.8% Reference Laboratory 11,954 3.5% Physician 18,943 5.6% Government Transitional 15,213 4.5% Contributions and Grants 3,759 1.1% 19,721 5.7% $340,758 100.0% Other Revenues Other Total Revenues expenses Salaries and Wages $153,983 46.5% Employee Benefits 33,882 10.2% 129,033 39.0% 12,203 3.7% 2,039 0.6% $331,140 100.0% Supplies and Nonsalary Depreciation Interest Total Expenses Gain From Operations 40 thousands $9,618 sphs statistical summary patient care 12 months ending 6/30/14 acute care (mercy medical center) continuing care network Acute Medical Discharges 5,454 Skilled Nursing Days 93,857 Surgical Discharges 2,591 Rest Home Days 51,552 Home Care Visits 106,683 Rehab Discharges 520 Births 1,258 Total Discharges 9,823 Hospice Days 11,506 behavioral health Emergency Department Visits 72,961 Ambulatory Surgeries 7,357 Oncology Procedures 49,602 Radiology Procedures 153,389 Laboratory Tests Therapy Procedures 1,995,072 137,281 payor mix Medicare (including Managed Care) 39.7% Medicaid and Other Government 26.5% (providence behavioral health hospital) Psychiatric Days Adult 11,476 Older Adult 5,138 Children and Adolescents 6,371 Detox Days Acute Residential Treatment Days 10,363 3,190 Methadone Doses 308,022 Counseling Hours 54,829 Family Stabilization Visits 36,733 Commercial and Other Non-Government 33.8% 100.0% 41 donors 42 providence circle With profound gratitude, we acknowledge the generosity of our multi-year giving society donors who help us sustain the Mission, Legacy and Vision of our founding Sisters of Providence. Through their support, we can continue to be a transforming, healing presence in Western Massachusetts. Ms. Sharon A. Adams and Mr. Edward Moore Arrow Security Co., Inc. Bacon Wilson, P.C. Attorneys at Law Mr. and Mrs. Gary Beauregard Mrs. Yvonne M. Boudreau The Brennan Family Foundation Dr. and Mrs. Martin E. Bur Chuck and Gwen Burke Mr. and Mrs. Charles R. Casartello, Jr. Cebula Electronics Corporation Mr. Todd S. Cieplinski Mr. and Mrs. Frank Colaccino Atty. and Mrs. Joseph B. Collins Mr. and Mrs. William A. Collins Crosstown Courier Service Mrs. Lisa M. Davis Irene E. and George A. Davis Foundation Mr. and Mrs. John D. DeBarge, Sr. Mr. and Mrs. Clement J. Deliso, Jr. Mr. and Mrs. John E. Dowd, Jr. The Dowd Insurance Agencies Mary K. Downey Costello, Esq. Mr. Steve T. Drakulich Ellen and Thomas Dziura Mr. and Mrs. Douglas K. Engebretson, FAIA Entre Computer Center Excel Dryer Inc. Mr. and Mrs. Robert J. Fafard Atty. and Mrs. Maurice J. Ferriter Mr. and Mrs. Dennis A. Fitzpatrick Fitzpatrick, Moran, Costa and Haag-Rickert Mr. and Mrs. Edward J. Fleming, III Mr. and Mrs. Richard Fulkerson Mr. Ken Furst and Ms. Karen Wilson Dr. Philip F. Gaziano and Dr. Felicitas Thurmayr Atty. and Mrs. Henry E. Geberth, Jr. Dr. and Mrs. Philip T. Glynn Mr. and Mrs. Robert E. Grandpre Mrs. Ligia P. Guerin Mr. and Mrs. Michael F. Hall Dr. and Mrs. Mohamed P. Hamdani Hampden County Physician Associates, LLC Health New England Healthtrax Corp. Health & Fitness Div. Mr. and Mrs. Tom Henshon Mr. David M. Hobert Ms. Elizabeth M. Huller HDAIR Hurley & David, Inc. Jackson Lewis LLP Ms. Lynn M. Johnson Mr. Harry Kalamarakis The Kalia Family— Kamal, Kellie and Narayan Ms. Kathleen M. Kane and Mr. Craig Knowlton Dr. and Mrs. Robert J. Kasper Mr. and Mrs. Dean L. Kavanagh David R. Kelley, MD Mr. and Mrs. Joseph A. Kelly Mr. and Mrs. John A. Kendzierski Mr. Stephen L. Killian Ms. Rita F. LaBrecque R.E. Laplante Construction, Inc. Mr. and Mrs. Joseph J. Lawler Life Supply Corporation Dr. and Mrs. Robert L. Lounsbury Atty. Paul L. Mancinone Mr. David F. Mathews Mr. Michael F. McCarthy Mr. and Mrs. Michael McCormick Rev. and Mrs. Robert P. McGurn Mr. Christopher J. McLaughlin Dr. John T. Megas, Jr. Mrs. Joan M. Methe Meyers Brothers Kalicka, P.C. Mr. Daniel P. Moen Atty. and Mrs. Marshall T. Moriarty Murray & Glynn, P.C. Mr. Alfonso W. Nardi Dr. Gerald Nash and Dr. Shirin Nash National Ambulance Mr. Peter Newland Carla W. Newton, Esq. Mrs. Nancy M. Nichols Nixon Peabody, LLP Mr. Edward J. O’Leary Mr. and Mrs. Patrick J. O’Toole Mr. and Mrs. Theodore J. Ondrick, Jr. Mr. and Mrs. Leonard F. Pansa Mr. and Mrs. Peter J. Pappas Mr. Joseph A. Paul Mr. Timothy S. Pelletier Ms. Sherill Pineda Mrs. Cecile L. Ploran ProShred Security Ms. Marilyn M. Riddle Mr. Thomas W. Robert Mr. and Mrs. James H. Ross Mr. Philip H. Ryan Mr. and Mrs. Kevin Saremi Scanlon Insurance Agency, Inc. Mr. and Mrs. Paul J. Sears Shatz, Schwartz & Fentin, P.C. Atty. Peter W. Shrair Mr. and Mrs. James Shriver Mr. and Mrs. John E. Sjoberg Springfield Radiation Oncology Associates St. Germain Investment Management Mrs. Marie M. Stebbins Mrs. Gladys B. Sullivan Sullivan, Hayes & Quinn Synergistics, Inc. Mr. Mark W. Teed Mr. and Mrs. William E. Toner, Jr. Mr. and Mrs. James H. Tourtelotte Mr. and Mrs. Brian P. Tuohey Mr. Arthur A. Twombly Westfield Bank Dean M. Whalen, Esq. Dr. Scott A. Wolf, DO MPH 43 our 2014 donors… with deep gratitude for their generosity donors of $250 or more during the time period 1/1/13 to 6/30/14. Anonymous Accountable Care Associates, LLC Ms. Sharon A. Adams and Mr. Edward Moore Advance Manufacturing Co., Inc. Agawam Junior High School Dr. Simon A. Ahtaridis Alano Club of Springfield, Inc. Alekman DiTusa, LLC All States Material Group Altria Client Services, Inc. Ms. Marie Alvarez American Legion Post #325 Mrs. Laura A. Ames Dr. Algernon D. Anatol Mrs. Katherine C. Anderson Andrew Associates, Inc. Mr. Lou Arasate Ora Gaylord Arooth Trust Arrow Security Co., Inc. Bacon Wilson, P.C. Attorneys at Law Ms. Jacqueline Baldyga Balise Motor Sales Ballroom Fever, Inc. Bank of America Estate of Julia Baraniuk Ms. Linda C. Barnet Mrs. Mary E. Barnett Barr & Barr, Inc. Mr. and Mrs. Joseph J. Barry Mr. and Mrs. Gary Beauregard L.E. Belcher, Inc. Ms. Debora Bellows Ms. Laurie M. Benoit 44 Berkshire Bank Foundation— Pioneer Valley Big Y Foods, Inc. Mr. Daniel J. Bishop, Jr. and Ms. Terri L. Pierrepont Dr. and Mrs. David R. Bishop Ms. Shannon C. Blake Dennis and Florence Bolduc Mr. David Bonomi The Booster Assocation of South Hadley Mr. Christopher T. Borowiec Mrs. Yvonne M. Boudreau Braman Termite & Pest Elimination Mr. and Mrs. David L. Brassard John H. Breck, Jr. & Barbara N. Breck Charitable Foundation Mrs. Helene T. Brennan Bristol-Myers Squibb Broadway Office Interiors Ms. Debra E. Bromley Ms. June L. Brown Atty. and Mrs. Theodore C. Brown Mr. Antonio E. Bullon Dr. and Mrs. Martin E. Bur Burkhart Pizzanelli, P.C. Mr. Gary C. Butler Ms. Susan F. Byrum Mr. Charles M. Callahan, III Ms. Carol F. Campbell Gale D. Candaras, Esq. Mr. and Mrs. Kenneth D. Cardwell Dr. and Mrs. John P. Carey Carr Property Management, Inc. Mr. and Mrs. Vincent Caruso Mr. and Mrs. Charles R. Casartello, Jr. Mr. Alan E. Cassanelli Mrs. Kelly M. Cerino Dr. and Mrs. David M. Chadbourne Chase, Clarke, Stewart & Fontana Chicopee Savings Bank A.L. Cignoli Co. Mr. Jeffrey S. Ciuffreda CJM-LDM Charitable Fund Clark & Falcetti, Inc. Martin J. Clayton Insurance Agency, Inc. Mr. and Mrs. James T. Clifford Mr. and Mrs. Frank Colaccino Atty. and Mrs. Joseph B. Collins Mrs. Donald F. Collins Ms. Mary Collins Mr. and Mrs. William A. Collins Collins Electric Co., Inc. Collins Pipe & Supply Co., Inc. Christopher H. Comey, MD Conklin Office Services, Inc. Rev. Msgr. Christopher D. Connelly Consolidated Health Plans, Inc. Convergent Solutions, Inc. T.J. Conway Company Cool Beans Trust Under Agreement Joseph J. Cooligan Costello & Leiter P.C. Country Bank for Savings Mr. Vincent E. Cox Mr. and Mrs. Stewart Creelman Mr. Randy Crochier, Sr. Alice E. Cronin Charitable Trust Ms. Regina E. Curtis CyberGrants, Inc. Mr. Stephen G. Czuchra Mrs. Judith M. Danek Daniel O’Connell’s Sons, Inc. Mrs. Lisa M. Davis Mr. and Mrs. John D. DeBarge, Sr. Ms. Diane L. Demers Ms. Kathleen Dennis Mr. Dennis J. DiCampli Dimauro Carpet & Tile, Inc. Roman Catholic Diocese of Springfield Atty. John M. Discenza Discount Office Furniture, Inc. Doctors Express Mrs. Roberta G. Doering Mr. and Mrs. John Donahue Mr. and Mrs. Richard G. Dooley Mr. and Mrs. John E. Dowd, Jr. The Dowd Insurance Agencies Mr. Henry M. Downey, Jr. Mary K. Downey Costello, Esq. Downey, Sweeney, Fitzgerald & Co., P.C. Mr. Steve T. Drakulich Mrs. Diane Dukette Mr. and Mrs. Thomas M. Dumais Ellen and Thomas Dziura Eastern States Exposition Easthampton Savings Bank Thomas H. Ebert, MD Egan, Flanagan and Cohen, P.C. Atty. Alan H. Einhorn Emergency Medicine Solutions, LLC Mr. and Mrs. Douglas K. Engebretson, FAIA Mr. David Engelbrecht Environmental Risk Advisors, LLC our 2014 donors… with deep gratitude for their generosity Epic Health Services Excel Dryer Inc. Ms. Doreen T. Fadus Andy and Karin Fafard Mr. and Mrs. Robert J. Fafard Mrs. Jamie G. Fairley Ferriter & Ferriter, LLC Fidelity Charitable Gift Fund First American Insurance Agency, Inc. Fitzgerald Attorneys at Law, P.C. Fleming Industries, Inc. Ms. Dawn Fleury Florence Savings Bank Mr. David T. Florian, CPCU Mr. and Mrs. Rene Foley Fortier Painting Inc. Fountain Plating Company, Inc. Freedom Credit Union Atty. Ellen W. Freyman Mr. and Mrs. Mark M. Fulco Mr. and Mrs. Richard Fulkerson Mr. Anthony J. Gabinetti Mr. George W. Gajda, BSN GAP Foundation Mrs. Barbara L. Garde Ms. Holle P. Garvey The Garvey Group, Inc. Mr. and Mrs. Richard E. Garvin Ms. Laura M. Gaston Mr. Jules O. Gaudreau The Gaudreau Group Miss Helen D. Gawron Dr. Philip F. Gaziano and Dr. Felicitas Thurmayr Atty. and Mrs. Henry E. Geberth, Jr. Mercy Medical Center Gift Shop Sarah Gillett Services for the Elderly, Inc. Mr. Harry Gilligan Mr. Rick Giombetti Give with Liberty— Liberty Mutual Foundation Match Dr. and Mrs. Philip T. Glynn Ms. Nicole L. Gochinski Ms. Fernanda F. Gomes Ms. Laura E. Gormally Mr. and Mrs. James H. Graham Mrs. Bonnie Gralia Mr. and Mrs. Robert E. Grandpre Dr. Roberta M. L. Green and Mr. Ralph Genella Greenfield Co-Operative Bank Ms. Lisa E. Grenier Ms. Betty Grimaldi Mr. and Mrs. Thomas J. Grondalski Mr. Armand J. Grondin Mrs. Ligia P. Guerin Mr. Raymond A. Guilmette, Jr. Ms. Berline Guirand, BSN Dr. and Mrs. Mohamed P. Hamdani Hampden Bank Hampden Bank Charitable Foundation, Inc. Hampden County Physician Associates, LLC Hampden Papers, Inc. Hampshire Community United Way, Inc. Harley-Davidson of Southampton Harry Grodsky and Co., Inc. Ms. Jane A. Hathaway Haymond Law Firm Health New England Health Partners New England, Inc. Health Resources in Action Mr. and Mrs. Andrew T. Henshon Mr. Thomas Hodovanec Mr. Joseph P. Hofmann Hollingsworth Logistics Group Foundation Ms. Leialoha Holmquist Holyoke Mall Company LP City of Holyoke, MA Gas & Electric Department Raymond R. Houle Construction Co. Estate of Vinetta E. Howard Mrs. Jeanne L. Hume HDAIR Hurley & David, Inc. Mr. Stephen Ieraci ING Gloria Jenkins Jewish Endowment Foundation of Western Massachusetts Mrs. Cheryl A. Johnson Mr. and Mrs. David C. Johnson Ms. Lynn M. Johnson Mrs. Suzanne P. Jones Deb and Tony Jorge Mr. and Mrs. John H. Joyce Mr. Harry Kalamarakis The Kalia Family—Kamal, Kellie and Narayan Ms. Kathleen M. Kane and Mr. Craig Knowlton The Dan Kane Singers, Inc. Mr. and Mrs. Dean L. Kavanagh Mr. and Mrs. Michael Keating Mr. and Mrs. Daniel F. Keenan, Jr. David R. Kelley, MD Mr. Joseph C. Kelley Mr. and Mrs. Joseph A. Kelly Mr. and Mrs. John A. Kendzierski Ms. Alice C. Kennedy Ms. Geraldine M. Kennedy Mr. and Mrs. Mark E. Kent Keyes and Donnellan, P.C. Estate of John E. Kiley Knights of Columbus Council 1721 Dr. and Mrs. Stanley H. Konefal, Jr. Andrew and Lisa Kowal Mr. and Mrs. Stephen Krevalin Ms. Helen C. Krumsiek Mr. and Mrs. James T. Krupienski Mr. John Krzeminski, Jr. and Ms. Joan Partyka Mrs. Marion C. Kulik Ms. Janice A. Labas-Lucht Ms. Janet Labrecque Ms. Denise V. Laizer Mrs. Maureen A. Lanzoni Mr. and Mrs. Joseph W. Larkin Mrs. Jill M. LeGates Ms. Barbara I. Leshinsky Lester Halpern & Company P.C. Life Care Center of Wilbraham Lincoln Financial Group Mr. and Mrs. Steven Link Revocable Trust of John F. Loughman Dr. and Mrs. Robert L. Lounsbury Mrs. Janet B. Lussier Mr. and Mrs. William J. Lyons, III Dan Magrath The Most Reverend Joseph F. Maguire Mr. and Mrs. David J. Makowicz Atty. Paul L. Mancinone Mansir Printing The Marchant Family Charitable Fund Marcotte Ford Sales, Inc. Ms. Claire A. Margosiak Mr. Joseph A. Marois Arthur & Rebecca Marshall Restricted Fund for Mercy Hospital Massachusetts College of Pharmacy and Science—Worcester Massachusetts Senior Care Foundation Ms. Kathleen A. McAuliffe Mrs. Maura C. McCaffrey Mr. Michael F. McCarthy Mr. and Mrs. Michael McCormick McCormick-Allum Company, Inc. Dr. and Mrs. Stephen W. McKenna Mr. Christopher J. McLaughlin McLaughlin Paper Co., Inc. Mrs. Doris McNeil Dr. John T. Megas, Jr. Mr. Roland N. J. Menard Mercier Carpet Service, Inc. Mrs. Joan M. Methe Meyers Brothers Kalicka, P.C. Rick Miller Richard Mindess, MD Modern Concrete Pumping, Inc. Mr. Daniel P. Moen Mrs. Barbara A. Moffat Ms. Colette Molnar and Mr. Donald McMahon Monson Savings Bank Morgan Stanley Atty. and Mrs. Marshall T. Moriarty Mrs. Beverly S. Morton Dr. Mark J. Mullan and Dr. Sara H. Mullan Mr. Alfonso W. Nardi Dr. Gerald Nash and Dr. Shirin Nash National Ambulance New England Business Machine Co., Inc. New England Orthopedic Surgeons, Inc. New England Pathology Associates, P.C. New England Surgical Group, LLP Mr. Peter Newland Ms. Anissa H. Newman Mrs. Nancy M. Nichols Mr. and Mrs. Howard W. Nicholson, Jr. NiSource Charitable Foundation Nixon Peabody, LLP Nuvo Bank & Trust Co. O’Connell Care at Home The O’Connell Companies, Inc. William R. O’Connell Memorial Fund 45 our 2014 donors… with deep gratitude for their generosity O’Connell Oil Associates Margaret E. O’Donnell & Agnes K. O’Donnell Charitable Fund Dr. John P. O’Grady O’Reilly, Talbot & Okun Associates, Inc. Laurie A. O’Shea Jeffrey J. Ochs, MD Omnicare, Inc. Ms. Lois E. Osetek Atty. and Mrs. Joseph M. Pacella Mr. and Mrs. John J. Pajak Ms. Zelia Palatino Mr. and Mrs. Leonard F. Pansa Mr. and Mrs. Peter J. Pappas Mr. Joseph F. Partyka Pat Parker & Sons Florist Ms. Lisa Patenaude Mr. Joseph A. Paul Mr. Timothy S. Pelletier People’s United Bank PeoplesBank Mr. Joseph L. Peters Mrs. Susan N. Pickett, RN Mrs. Esther M. Pietryka Ms. Sherill Pineda Pink Mass/Celebration of Hope Committee Mrs. Cecile L. Ploran Francis J. Podbielski, MD Polish National Credit Union Mr. and Mrs. Charles E. Pompea Miss Barbara A. Prackneck Priority Payment Systems Professional Drywall Construction, Inc. ProShred Security Ms. Pamela Psholka Mrs. Doris M. Purcell Quality Health Ideas LLC Ms. Cynthia A. Redin, Esq. The Luce and James Reiss Charitable Fund 46 Reminder Publications, Inc. Ms. Michelle Rice Mr. Bruce Rivest Mr. Thomas W. Robert Robinson Donovan Ms. Lynn Roda Mr. Stanley J. Rogalski Dr. Michael H. Rosen, MD Mr. and Mrs. James H. Ross Mr. Michael Roy Ruby Tuesday Ms. Tracey L. Ruvolo Ms. Clare E. Ryan Mr. Philip H. Ryan Sacred Heart Church Mr. and Mrs. James Sadowsky Mr. and Mrs. Ronald Sadowsky The Law Offices of Mark E. Salomone Mr. Neal J. Salvey Mr. and Mrs. Barry Sanborn Mrs. Karen M. Sander-Buscemi Mr. John S. Sarat, Jr. Mr. and Mrs. Kevin Saremi Savage Arms Inc. Savers Bank The Scrambled Eggs Group of AA Mr. and Mrs. John C. Scribner Mr. and Mrs. Paul J. Sears Secord & Associates, Inc. Mr. and Mrs. Michael A. Serafino The Service League Foundation, Inc. Mrs. Elizabeth A. Shanahan Mr. and Mrs. Thomas P. Shea Sheridan Healthcare, Inc. Shore Technical Services, LLC Mr. and Mrs. James Shriver Ms. Amy Cora Simmons Sisters of Providence, Inc. Mr. and Mrs. John E. Sjoberg Mr. Dennis A. Skowera Smart Scan LLC Mr. and Mrs. Robert E. Snyder Mr. Kenneth C. Spafford Springfield College Springfield Radiation Oncology Associates St. Germain Investment Management Mrs. Lois E. Stebbins Mrs. Marie M. Stebbins Stone Cutters Mass Widows Sons Mrs. Elizabeth A. Stroshine Styrolution America, LLC Mr. Kevin L. Sullivan, BSN Sullivan Paper Co. Sullivan, Hayes & Quinn Sumner and Toner Insurance Agency, Inc. Susans Cafe LLC Mr. and Mrs. Robert Suzor Dr. and Mrs. William Swanson Ms. Patricia M. Swiatlowski Mr. Michael Talbot Dr. Mary C. Tarail Elizabeth and John M. Tattersall TD Bank TD Bank, N.A. Telco Holdings, Inc. TelServ, LLC Mr. and Mrs. Hector F. Toledo Toner Plastics, Inc. Top Truck Services Corp. Mr. Hector L. Tourigny Mr. and Mrs. James H. Tourtelotte Ms. Michele A. Tracey Mr. Xu Ba Tran TRUIST—Altruism, connected. Mr. and Mrs. Brian P. Tuohey Mr. Robert E. Turner Mr. Arthur A. Twombly Dr. Beata J. Tyminska U.S. Trust/Bank of America Unemployment Tax Control Association, Inc. Mr. Billy S. Ung United Bank United Way of Central and Northeastern CT United Way of Greater Waterbury United Way of Pioneer Valley UnitedHealth Group Valley Press Club Ms. Jennifer Van Berkel Mr. and Mrs. Kevin B. Vann Mr. and Mrs. Patrick J. Veale Mr. and Mrs. Gary S. Veratti, Jr. Mr. William J. Wagner Ms. Bianca Walker Ms. Pamela Wallace, RN, BSN Waterfront Tavern & Restaurant Atty. Steven R. Weiner and Ms. Diane H. Miller Mr. Ernest P. Welker Western Builders, Inc. Western Mass Critical Care P.C. Westfield Bank Mr. Peter Weston Mr. and Mrs. Kenneth G. Whitaker Wicked in Pink Run Wingate Healthcare, Inc. Dr. Scott A. Wolf, DO MPH Wolf & Co., P.C. Ms. Judith A. Woodger Mr. Harold Yagoda Ms. Jean Zaleski Mr. James Zarvis Ms. Seanna B. Zimmerman Ms. Susan D. Zimmerman sphs leadership and foundation board sphs 2014 board of trustees officers board of trustees, 2014 sphs 2014 senior leadership team sphs 2014 foundation board members Kathleen M. Kane, Chairperson Joanne M. Beauregard John E. Sjoberg, Vice Chairperson Sr. Mary Caritas Geary, SP Daniel P. Moen President & CEO John E. Sjoberg Chairperson Daniel P. Moen, President William A. Collins Christopher T. Borowiec Dean M. Whalen, Esq., Secretary Rev. Msgr. Christopher D. Connelly Thomas W. Robert, Treasurer (Officer but not a Trustee) Christopher Comey, MD Sharon A. Adams, RN Senior Vice President, Patient Care Services, Chief Nursing Officer & Chief Quality Officer Mark M. Fulco Senior Vice President, Strategy & Marketing Henry Downey Daniel F. Keenan Senior Vice President, Government Relations Michael Keating Daniel F. Keenan, Esq., Assistant Secretary (Officer but not a Trustee) Clayton Fitzhugh Sr. Ann M. Horgan, SP John Joyce Kathleen M. Kane Paul Marchese Sr. Ruth F. McGoldrick, SP Leda M. McKenry, PhD Paul Mancinone Daniel P. Moen Mark J. Mullan, MD Sr. Joan C. Mullen, SP Shirin Nash, MD Vanessa Otero sphs annual report team Editorial Mary Orr Mark Fulco Amy Lantaigne John E. Sjoberg Dean M. Whalen, Esq. Christopher J. McLaughlin COO, Continuing Care Network Leonard F. Pansa Senior Vice President, Human Resources & Administrative Services Thomas W. Robert Senior Vice President, Finance & Chief Financial Officer Scott A. Wolf, DO Senior Vice President, Medical Affairs, Chief Medical Officer, Chief Operating Officer Yvonne Boudreau Senior Vice President, Mission Tim Osner Senior Vice President, Behavioral Health Services (Interim) Sr. Mary Caritas Geary, SP William A. Dávila, Ed.D., MSW, LCSW John E. Dowd, Jr. David Griffin, Jr. Joseph Kelly John Kendzierski James T. Krupienski, CPA, MSA Paul L. Mancinone Paul J. Marchese Diane Dukette Vice President, Fund Development Daniel P. Moen President & CEO Barbara Moffat Edward O’Leary (Emeritus) Michael Pellerin Thomas Robert Senior Vice President, Finance and CFO Deborah Saremi, Esq. Marie Stebbins (Emeritus) Dean Whalen, Esq. Margaret Williams Design Frank Mastromatteo Photography Frank Mastromatteo iStock Mary Orr Silver Photography 47 mercycares.com | 1-800-my-mercy mercy medical center | weldon rehabilitation hospital | providence behavioral health hospital life laboratories | brightside for families & children | mercy home care | mercy hospice | mercy life mercy companions | mercy lifeline | mercy adult day health | mount saint vincent care center beaven kelly home | farren care center | saint luke’s home | mary’s meadow at providence place