2014 sphs annual report

2014 sphs annual report
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There is no room for stagnation in
the Massachusetts health care landscape.
On the national stage, the advent of health care reform and health insurance reform has
left little room for error in anticipating the changing health care needs of a given community.
At the Sisters of Providence Health System (SPHS), we have embraced a strategic repositioning
process that promotes our commitment to continuous improvement of care and focuses on
access to services, high quality, efficiency and cost containment. By “Expanding Our Horizons”
in such a purposeful and well thought out manner, we are confident in our ability to adapt and
transform care delivery so that we may continue to make a difference in the lives of those we
serve well into the future.
The 2014 SPHS Annual Report offers a snapshot of these important initiatives, recognition of
our achievements and awards, and information about our financial performance. Taken together,
these elements tell the story of our extensive commitment to the community we serve every day.
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a letter from the president and ceo
and chair of board of trustees
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Managing new requirements resulting from health
to make a positive difference in the world around us
care reform, the continuing economic challenges in
and a profound difference in the lives of those who
Western Massachusetts, a shift in the region’s demo-
need our healing touch.
graphic make-up and the changing health care needs
Dedication to our Mission, coupled with visionary
of those we serve; these are a few of the challenges
leadership and innovative strategies, are at the forefront
we face every day at the Sisters of Providence Health
of efforts to find creative solutions to the challenges
System. But this road is one that we have successfully
facing today’s health care providers. Admittedly, these
traveled before. The Sisters of Providence have led
are significant challenges. The potential effects of
by example, showing us that transformation is the
declining reimbursements, pressure to reduce hospi-
key to sustaining our health care ministry.
tal costs, additional government regulations and the
The Sisters of Providence—courageous and pio-
need for capital improvements cannot be minimized.
neering women—came from Canada over 140 years
But with an optimistic outlook, we search for oppor-
ago to care for the greater Springfield community
tunities within these challenges—opportunities for
including the poor, the orphans and the immigrants
growth through successful transformation. In short,
working in the Holyoke mills. From these beginnings,
by transforming our methods of health care delivery,
the Sisters built a compassionate, healing presence
with a watchful eye toward high quality, optimum
by providing health care, food and shelter for the
outcomes and maximum efficiency, we are able to
homeless and needy, social services, and care of the
have a positive impact on those who seek our care
elderly and disabled.
and service.
At the Sisters of Providence Health System, we
With dedicated colleagues in our facilities through-
answer the call to preserve and strengthen their leg-
out the region, the Sisters of Providence Health System
acy of care and service to the community. We are part
provides an array of services including acute care,
of an extraordinary Mission; a Mission that allows us
behavioral health, rehabilitation, home-care, hospice,
Daniel P. Moen, President and
Chief Executive Officer, SPHS
The Sisters of Providence
have led by example, showing
us that transformation is
the key to sustaining our
health care ministry.
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a letter from the president and ceo
and chair of board of trustees…continued
skilled nursing care, retirement living, diagnostic
laboratories, and more. We are proud of our unique
and comprehensive continuum of care that is incredibly responsive to the needs of the local community.
Covering the 18 month period between January
1, 2013 and June 30, 2014 to reflect our change to a
fiscal year, the 2014 Annual Report provides an overview of the accomplishments that result from the
hard work and commitment of our caring physicians,
nurses, staff and volunteers. But more importantly, it
is a compelling story of the impact their combined
efforts have had on the lives of our patients, our residents and their families.
Daniel P. Moen
President and Chief
Executive Officer, SPHS
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Kathleen M. Kane
Chairperson,
Board of Trustees, SPHS
Kathleen M. Kane, Chairperson,
Board of Trustees, SPHS
Participating in a ceremonial ground breaking for the Sister Caritas
Cancer Center Expansion are Springfield Mayor Domenic Sarno;
Mohamed Hamdani, MD, Mercy surgeon; Daniel P. Moen, President
and CEO, SPHS, Sister Mary Caritas, SP; Philip Glynn, MD, Director of
Medical Oncology, Mercy Medical Center; Catherine Carton, MD, Medical Director of Radiation Oncology; Mercy Medical Center; Kate Kane,
Chair, Board of Trustees, SPHS; and Sister Kathleen Popko, SP, President,
Sisters of Providence.
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Mission
We, Sisters of Providence Health System and
Catholic Health East-Trinity Health, serve together in the
spirit of the Gospel as a compassionate and transforming
healing presence within our communities. We are sustained
by an unwavering trust in God’s Providence.
Core Values
Reverence
We honor the sacredness and dignity of every person.
Commitment to those who are poor
We stand with and serve those who are poor, especially those
most vulnerable.
Justice
We foster right relationships to promote the common good,
including sustainability of Earth.
Stewardship
We honor our heritage and hold ourselves accountable for the
human, financial, and natural resources entrusted to our care.
Integrity
We are faithful to who we say we are.
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At SPHS, our MISSION calls us to serve together, in the spirit
of the Gospel, as a compassionate and transforming, healing
presence. Accordingly, we remain mindful of our Core Values
during our interactions with those we serve, and during our
interactions with our colleagues. These Core Values—Reverence,
Commitment to Those Who are Poor, Justice, Stewardship, and
Integrity—serve as “anchors” of the 2014 SPHS Annual Report.
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reverence
We honor the sacredness and
dignity of every person.
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reverence
Everyone needs a little help from time to
time and how we respond to such need
can make all the difference.
Maintaining independence can mean the world to
Many caregivers have a special relationship with
elders who want to remain more independent, and to
their patients, often forming close attachments over
the family members who care for them.
time. This is certainly the case at Farren Care Center,
The Mercy Continuing Care Network has launched
where caregivers say they feel as though they have
Mercy Companions, a new private duty homecare
lost one of their own family members when a resi-
service that provides support to individuals who are
dent passes away. In a moving tribute, Farren admin-
recovering from an illness or injury or need assistance
istrators, staff and residents joined together for the
with the tasks of daily living. Services are tailored to
annual Interfaith Memorial Service for deceased Far-
meet the specific needs of each client, whether those
ren residents.
needs entail 24-hour care, healthy meal planning
The program, entitled “We Remember Them,”
and preparation, light housekeeping or personal care
included both Christian and Jewish readings and
services such as bathing, dressing, personal hygiene
prayers. Those who were gathered sat silently, as
and grooming.
staff members read the names of Farren Care resi-
“There is an increasing demand for elder care
dents who had passed away.
services that promote safety, quality of life and in-
Mercy Hospice holds a similar Memorial Service
dependence. Mercy Companions is a service that
each October for family members and friends who
provides a ‘helping hand’ for individuals in their
have lost loved ones over the past year. Based on
own homes, whether they need an extended period
the theme “We Remember,” those in attendance
of care or assistance with errands,” said Christopher
used the opportunity to pay their respects, reflect
McLaughlin, Chief Operating Officer, Mercy Continu-
on their loss and reconnect with Mercy Hospice staff
ing Care Network.
members who helped them through a difficult time.
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reverence
The program included inspirational readings and re-
“Greenfield is home to the Franklin County Fair
flections delivered by Mercy Hospice staff, poignant
each year, but it isn’t possible to take our residents
musical selections and a reading of the names of the
out to the fair grounds to enjoy it,” said Jim Clifford,
departed.
Administrator, Farren Care Center. “By setting up the
Small town fairs are a New England tradition and
fair at Farren, transportation is no longer an issue and
Farren Care Center staff members make sure Farren
many more residents can participate in the fun. In
residents have an opportunity to savor the sights,
fact, many residents look forward to it all year.”
sounds, smells and excitement of such a fair. Orga-
A milestone birthday calls for a festive celebra-
nized entirely by staff members, the annual “Farren
tion and that’s the type of celebration Mount Saint
Fair” brought all the trappings of a typical county fair
Vincent Care Center hosted for resident Gladys Ross-
right to the grounds of Farren. Residents not only
meisel when she turned 100 years old. Residents
participated in crafts and games such as ring toss,
filled the auditorium at Mount Saint Vincent to sing
pick-a-duck, jumping frogs and the wheel of chance,
“Happy Birthday” to Gladys, enjoy cake and lemon-
they also enjoyed a vintage specialty vehicle display
ade, and listen to the music of a local performer.
and had the chance to interact with horses, a cow,
chickens and piglets.
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Small things make a huge difference in the lives
of those we serve.
The annual “Farren Fair” gives residents the
opportunity to savor the sights, sounds, smells
and excitement of a traditional small town fair.
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commitment to
those who are poor
We stand with and serve those who are poor,
especially those most vulnerable.
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commitment to those who are poor
Acts of kindness and compassion make a
huge difference in the lives of those we serve.
According to Christian teachings, Jesus washed
feet, removing calluses, (with special consideration
the feet of his disciples on the night before his
for diabetic individuals) and making follow-up ap-
crucifixion. This display of humility, while probably
pointments for individuals who needed more exten-
shocking to the disciples, was in line with Christ’s
sive care.
many acts of service to others. According to Matthew
In terms of health care reform, Mercy Medical
(20:28), He came “not to be served but to serve, and
Center’s efforts to assist Massachusetts residents
to give his life as a ransom for many.”
navigate the state’s health insurance “marketplace”
“In washing the feet of his disciples, Christ pro-
and sign up for coverage have been quite successful.
vided a remarkable example of service that remains
Under the national Affordable Care Act, expanded of-
relevant today, particularly for those of us who serve
ferings provide affordable health insurance coverage
the homeless community,” said Doreen Fadus, Execu-
to more Massachusetts individuals and families than
tive Director of Community Health, Mercy Medical
were allowed to qualify under previous state guide-
Center. “To help celebrate the Easter season, we
lines for coverage.
brought this ritual to the Friends of the Homeless
shelter in Springfield.”
Proper foot care can be problematic for the homeless because they often don’t have access to facilities
Mercy has taken a two-part approach to enrollment assistance for health insurance—outreach
to the community and direct assistance at the time
health care services are rendered.
for bathing or washing their clothes. Nurses and care
Outreach efforts involve case managers from
providers from Mercy Medical Center’s Health Care
Mercy’s Health Care for the Homeless and the Viet-
for the Homeless and the Emergency Department
namese Health Project who meet with clients in
provided foot care for the homeless; washing their
several Hampden and Hampshire County locations,
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commitment to those who are poor
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helping them to utilize the Massachusetts Health
The Advisory Council is charged with helping the HPC
Connector website or fill out and submit the neces-
achieve its top priority: developing policies that re-
sary forms. Additionally, a Mercy partnership with
duce overall cost growth while improving the quality
Friends of the Homeless, the Caring Health Center
of patient care.
and the Hampden County Sheriff Department’s After
At Providence Behavioral Health Hospital, clinicians
Incarceration Services has resulted in public events
and care providers had the opportunity to attend
to provide information about the state-sponsored
a unique training workshop on the importance of
program.
resilience for those who have faced traumatic life
At the same time, Mercy-based financial coun-
events and situations. The program was presented
selors facilitate direct enrollment in the program for
by John Woodall, MD, a world renowned, board-cer-
Connector-eligible patients who request this assis-
tified psychiatrist who is Founder and Director of the
tance upon admission to the hospital or when they
Unity Project, a resilience learning system that was
seek care in the Emergency Department, Providence
developed to promote resilient strengths in youth.
Behavioral Health Hospital or the Providence Prena-
A resident of Newtown, Connecticut, Dr. Woodall
tal Clinics.
provided counseling services to family members of
On the state level, Daniel Keenan, Senior Vice
victims of the tragic school shooting that claimed the
President of Government Relations, SPHS, has been
lives of 20 young children and six adults. He drew on
selected as a member of the Advisory Council for
these experiences to explain how victims of trauma
the Massachusetts Health Policy Commission (HPC).
initially feel overwhelmed by their grief, and these
As a member of the Advisory Council, Keenan joins
feelings often lead to isolation and alienation from
a wide range of health care leaders in guiding the
others. Dr. Woodall also offered suggestions for skill-
HPC’s implementation of the state’s landmark health
building activities that Providence caregivers could
care cost containment law. The Council consists of
use to help patients enhance their resilience.
representatives from across the health care field,
Mercy Care-Holyoke (Providence Prenatal Center)
including providers, payers, consumer and patient
and Mercy Care-Forest Park marked National Wom-
advocacy, business, labor, education and innovation.
en’s Health Checkup Day by offering a number of
commitment to those who are poor
services, health screenings and information about
Springfield native Vinny Del Negro is perhaps
the special health care issues of women. The offices
best known for his talent on the basketball court as a
provided screenings for blood pressure and diabetes,
former NBA player and coach, but he is also a longtime
free physical and PAP screenings and STD testing for
supporter of Brightside for Families and Children. On
women without health insurance, HIV testing and
a visit to Springfield, Del Negro made a stop at Bright-
counseling, and referrals for mammograms. Assis-
side to meet with clinicians and staff members and
tance with Mass Health applications and information
visit with children at Providence Behavioral Health
and resources on women’s health was also available.
Hospital. Del Negro also had a personal conversation
“Women often serve as caregivers for their fami-
with a 12-year-old Brightside client who explained
lies, putting the needs of their spouses, partners,
how valuable the services at Brightside have been
children, and parents before their own. As a result,
to him and his family. The child also spoke about the
women’s health and well-being becomes second-
strong bond he has forged with his Brightside mentor
ary,” said Maritza Smidy, M.Ed., Practice Manager of
and how grateful he is for this relationship.
Mercy Care-Holyoke and Mercy Care-Forest Park.
Sponsored in part by a grant from the Springfield
“The programs we offer on Women’s Health Check-
Health Department and the Sisters of Providence
up Day are aimed at empowering women to make
Health System, a portion of the Friends of the Home-
their health a priority, take steps to improve their
less Shelter in Springfield was transformed into a spa
physical and mental health, and lower their risks of
setting to allow participants in a Women’s Spa Day
certain diseases.”
event enjoy haircuts, manicures and massages.
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Mercy Medical Center’s Health Care for the Homeless
program teams up with the Caring Health Center to offer
information about the Massachusetts Health Connector.
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commitment to those who are poor
The activities were coordinated by the Health
Care for the Homeless Department at Mercy Medical
Center, and Hair West Spa West of Ludlow donated
their services. Participants also received pamphlets
and a presentation about Dress for Success, a program
that outfits clients with appropriate clothing and tips
for a successful job interview. In addition to the spa
treatments and Dress for Success information, cervical screenings were also provided in the health clinic
at the Friends of the Homeless Shelter.
Acts of kindness and compassion make a huge
difference in the lives of those we serve.
Vinnie Del Negro (right) made a stop at Brightside to
meet with clinicians and staff members and visit with
children at Providence Behavioral Health Hospital.
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justice
We foster right relationships to promote the
common good, including sustainability of Earth.
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justice
Relationships and team work make a huge
difference in the lives of those we serve.
The Mercy Internal Medicine Service (MIMS), one
Senate Special Committee on Drug Abuse and Treat-
of the first hospitalist programs in the country to pro-
ment Options, chaired by State Senator Jennifer Fla-
vide an in-house doctor 24 hours a day, 7 days a week,
nagan (D-Leominster), held a hearing at Providence
marked 20 years of service with a special celebration.
Behavioral Health Hospital to gather information
The event was a reunion of sorts, bringing together
from those on the “front line” of the region’s opiate
former and current MIMS providers, medical directors
addiction epidemic—local treatment providers and
and administrative founders who first developed the
medical professionals. The session drew testimony
MIMS hospitalist model.
from providers throughout Western Massachusetts
MIMS was founded at Mercy Medical Center in
July of 1993, three years before the term “hospitalist”
who offered recommendations about ways to prevent
and treat drug addiction.
was formally coined in a 1996 New England Journal
Robert Roose, MD, MPH, Chief Medical Officer of
of Medicine article. “Since its founding, MIMS has
Addiction Services, SPHS, was among those who
continuously been an innovator in the delivery of
spoke at the hearing. He advocated for the expansion
high quality hospital care. In addition to achieving
of “options for medication assisted treatment for
outstanding clinical outcomes, we have also success-
patients struggling with opiate addiction that would
fully implemented such advances as the Care Link
include increasing access to methadone, buprenorphine
electronic medical record and our most recent care
treatment and naltrexone treatment.” According to
management program known as CareConnect,” said
Dr. Roose, the Department of Human Services, the
Simon Ahtaridis, MD, MPH, Medical Director of MIMS.
National Institute of Health and the Centers for Medicare
As the issues associated with opiate addiction
Services support increasing access to these medica-
continue to gain public awareness, the Massachusetts
tions because “they have been proven effective and
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justice
lifesaving in addressing this crisis at a national level.”
proved vital as SPHS successfully responded to the
Known for providing outstanding care, Mary’s
weather emergency without an interruption in op-
Meadow at Providence Place has been recognized
by U.S. News & World Report with a ranking in the
“There are no ‘snow days’ for essential staff in
publication’s “Best Nursing Homes 2014,” which
health care. When this type of storm is in the forecast,
highlights the top nursing homes in every state and
we swing into action with a plan for additional staff-
nearly 100 major metropolitan areas. The ratings
ing, equipment and supplies that may be needed,”
cover almost 16,000 nursing homes nationwide.
said Ann Shea, Emergency Preparedness Coordina-
“Mary’s Meadow at Providence Place has devel-
tor/Environment of Care Coordinator, Mercy Medical
oped a reputation for providing high quality, individ-
Center. “We provided overnight accommodations for
ualized care for residents and patients in a beautiful,
staff members who were willing to stay through the
homelike setting. This recognition by U.S. News and
storm and transportation for staff who were unable to
World Report is another example of the remarkable
come in to work on their own or needed a ride home.”
commitment of our staff to those we serve every
At the height of the storm, four drivers in 4-wheel
day. We are privileged to manage the facility for the
drive vehicles were on the road to transport staff.
Sisters of Providence Congregation,” said Daniel P.
Administrative House Supervisors stayed in contact
Moen, President and Chief Executive Officer, SPHS.
with the SPHS “command center” to coordinate
When winter storm “Nemo” slammed into New
England, dumping about two feet of snow and drawing comparisons to the Blizzard of ’78, forecasters
provided plenty of advance notice of its magnitude
and the need for preparations. These preparations
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erations or service.
transportation. In all, the drivers provided rides to
235 employees from Mercy Medical Center.
Relationships and team work make a huge difference in the lives of those we serve.
Robert Roose, MD, MPH, Chief Medical Officer of Addiction
Services, SPHS, testifies before the Massachusetts Senate
Special Committee on Drug Abuse and Treatment Options
at Providence Behavioral Health Hospital.
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stewardship
We honor our heritage and hold ourselves
accountable for the human, financial and
natural resources entrusted to our care.
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stewardship
“The Sisters have embraced change over the years,
always looking for new ways to take care of those
society has forgotten.” daniel p. moen, president and chief executive officer, sphs
Visitors to Mercy Medical Center may notice a
radiant reds and greens, blues and violets and yel-
colorful addition to the 299 Lobby: ten magnificent
lows. The children, in particular, enjoyed basking in,
stained glass windows gracing the wall of windows
dancing on, and running through the wisps of color
that runs from floor to ceiling.
that the windows provided.
The stained glass windows, which depict images
In an effort to preserve the stained glass windows
of the Holy Trinity and nature’s beauty, were among
and allow more people to enjoy their beauty, the de-
24 windows originally commissioned for the chapel
cision was made to remove the windows, refurbish
at the former Providence Hospital which opened in
them and place them at Mercy Medical Center and
Holyoke in 1958. Over the years, Providence Hospital
other locations throughout SPHS.
evolved to become a behavioral health facility and
The Mercy Continuing Care Network has launched
the Chapel was transformed into a gym to provide a
Mercy LIFE, a PACE or Program of All-inclusive Care for
recreational outlet for inpatients. On sunny days, the
the Elderly, which provides a full range of care designed
stained glass windows flooded the gym floor with
to keep individuals at risk for nursing home placement
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stewardship
healthy, active and residing in the community.
Speaking at a special blessing and dedication
With the opening of the new Medical Office Build-
event, Daniel P. Moen, President and Chief Execu-
ing at 175 Carew Street, we are meeting increasing
tive Officer, SPHS, noted that the establishment of
outpatient demand for primary care and other clinical
Mercy LIFE aligns with the rich history of the Sisters
programs and services, including Weldon Outpatient
of Providence congregation. “The Sisters have em-
Rehabilitation, Mercy Hearing Center, Mercy Orthope-
braced change over the years, always looking for new
dic Care Center, Mercy Radiology and Life Laboratory
ways to take care of those society has forgotten,” he
Services—all with the added convenience of close
said. “With a larger number of seniors who are ‘aging
proximity to hospital-based services.
in place,’ there is an increased demand for individu-
It is also worth noting that construction of the three-
alized care and support services. Mercy LIFE is de-
story, 75,000 square foot Medical Office Building is
signed to help frail elders stay in their homes as long
the result of an innovative partnership with Carew
as possible by putting the right supports in place so
Chestnut Partners. Under terms of the construction
they are able to live their lives to the fullest.”
and land lease agreement, Carew Chestnut Partners
That sentiment was also echoed by Rachel Broudy,
serves as developer and owner of the building. The
MD, Medical Director of Mercy LIFE. “We establish re-
Sisters of Providence Health System maintains own-
lationships with the elders in our care, and this allows
ership of the parcel of land and is leasing it to Carew
us to get to know them as individuals with specific
Chestnut Partners.
needs. We develop their care plans accordingly,” she
When you or a loved one is in the hospital, a com-
said. “PACE is not a scientifically-complicated program;
fortable environment can make all of the difference
it is a ‘common sense’ approach to care that also in-
for a stress-free and speedy recovery. Mercy Medical
cludes a social component to combat the isolation of
Center has completed a renovation initiative that
aging. It is truly the best model of care that I have seen.”
has converted seventy-five percent of our inpatient
SPHS is also committed to improving our healing
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this commitment.
rooms to private rooms.
spaces, and several construction and renovation proj-
Mercy sought to create the maximum number of
ects on the Mercy campus provide rich examples of
private rooms to make the patient admission and
Mercy LIFE
The new Medical Office Building
The CareConnect HUB
New infusion treatment bays in the
expanded Sister Caritas Cancer Center
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stewardship
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discharge processes flow smoothly. For patients, these
televisions, and space to accommodate a supporting
private rooms provide increased privacy, reduced
family member or friend. The private infusion rooms
risk of infection, less noise and more natural light in a
are designed to comfort and support those who wish
comfortable, healing environment. In addition, if a
to be secluded during the infusion process.
patient needs to have a personal conversation with a
“This project will not only increase efficiency by
health care provider, a private room can help promote
consolidating Mercy’s outpatient Cancer Care pro-
candid conversation and ensure confidentiality.
grams in one collaborative space, it will also improve
There is also great anticipation for the comple-
the patient experience by increasing privacy and cre-
tion of the expansion of the Sister Caritas Cancer
ating a calm, nurturing environment,” said Moen. “We
Center. This 15-million dollar project will add 26,000
are confident that this investment of our resources
square feet to the existing Cancer Center footprint
will ease the cancer journey for many individuals in
and bring Radiation Oncology and Medical Oncology
our community and insure their best opportunity for
services together under one roof. Specifically, the
survivorship and restored health.”
expansion to the existing Radiation Oncology Treatment
There is positive news to report about Mercy
program will include a 12,500 square foot Medical
Medical Center’s CareConnect, a comprehensive care
Oncology Clinic with 12 exam rooms, as well as a
integration system that focuses on flow redesign,
13,500 square foot Medical Oncology Treatment space
quality and service improvement and the creation of
with 32 infusion bays and two private infusion rooms.
hospital-wide coordination. This multi-layered ap-
The infusion bays include privacy screening, personal
proach to patient-centered care has posted numerous
stewardship
successes in several areas, such as length of stay,
all levels because front-line care givers, managers
hospital readmissions and patient satisfaction.
and senior leaders work together to identify issues,
The CareConnect model improves care coordina-
find solutions and monitor the results.”
tion by utilizing staff in new ways that focus on their
Mercy Home Care is committed to the delivery
skills and expertise. Clinical Care Coordinators (C3s)
of high quality health care every day, and that com-
have been placed in the Emergency Department,
mitment has earned the agency a perfect, deficiency-
Surgical Services and all inpatient units, as well as
free survey from the Massachusetts Department of
the “HUB” of operations or “command center” for
Public Health (DPH). To receive such a survey, Home
care coordination within the hospital, where the use
Care agencies must successfully complete a rigorous,
of new technology enables real time performance
unannounced evaluation that includes a review of
management.
medical records, clinical procedures, staffing levels
Additionally, “Operational Rounding” is conducted
and quality data. Surveyors also accompany staff
weekly in patient care areas by members of the Mercy
members on home visits and interview patients
Senior Leadership Team and ‘Operational Coaches.’
about their experience with the agency.
During rounding, discussions center on key initiatives
“The very nature of such a DPH survey leaves no
and the evaluation of recent quality data, as well as
room for preparation prior to the arrival of reviewers.
specific suggestions to improve care delivery using
Consequently, this deficiency-free survey under-
an “A3” model. (Improvements that result from an
scores Mercy Home Care’s daily success in providing
“A3” are often suggested by clinical staff members
outstanding in-home nursing and rehabilitation ser-
who work directly with patients every day.)
vices to patients who are recovering from illness or
“Heightened teamwork is an important element
injury,” said Christopher McLaughlin, Chief Operating
of the success of CareConnect, and Operational
Officer, Mercy Continuing Care Network, Sisters of
Rounding is designed to foster teamwork by building
Providence Health System.
relationships,” said Marjory Palladino, RN, BS, MSN,
We leverage our resources in the best way pos-
CRRN, Director of Care Coordination, Mercy Medical
sible to expand our capacity to make a difference to
Center. “For example, the A3 model engages staff at
those we serve.
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integrity
We are faithful to who we say we are.
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integrity
“There’s no question that a renewed sense of spirit
and confidence is present throughout the Sisters of
Providence Health System.” daniel p. moen, president and chief executive officer, sphs
The Sisters of Providence Health System has been
all colleagues who participated in the survey because
named a 2013 Commitment to Excellence Award
their input will help us focus on the most important
winner by Press Ganey Associates, Inc. The Commit-
areas for continued improvement,” said Daniel P.
ment to Excellence Award recognizes facilities with
Moen, President and Chief Executive Officer, SPHS.
significant improvement in Employee Engagement.
The success of Mercy Medical Center’s commit-
This award recognizes SPHS for achieving the biggest
ment to excellence in patient safety and patient care
increase in colleague commitment scores of any hos-
was reaffirmed when Mercy was honored with an “A”
pital or health care system in the country that uses
grade in the Fall 2013 update to the Hospital Safety
the Press Ganey survey.
Score, which rates how well hospitals protect pa-
3150 SPHS employees were invited to take the
tients from accidents, errors, injuries and infections.
colleague engagement survey and 2508 responded
The Hospital Safety Score is compiled under the
to it, for a participation rate of 80-percent. The over-
guidance of the nation’s leading experts on patient
all survey score increased from 4.09 in 2012 to 4.22
safety and is administered by The Leapfrog Group
in 2013, moving SPHS from the 41st percentile to the
(Leapfrog), an independent industry watchdog. The
67th percentile compared to Press Ganey’s national
first and only hospital safety rating to be analyzed
data base which includes hundreds of hospitals and
in the peer-reviewed Journal of Patient Safety, the
health systems. This improvement is also among the
Score is designed to give the public information they
most significant within CHE Trinity Health.
can use for themselves and their families.
“There’s no question that a renewed sense of
At the same time, Mercy Medical Center was
spirit and confidence is present throughout the Sis-
ranked among the safest hospitals for surgery in
ters of Providence Health System. We are grateful to
Massachusetts, according to a study by Consumer
31
integrity
Reports in the September 2013 issue. Mercy’s score
OH), a leading health care financial consulting firm
was the highest in Western Massachusetts. This is the
specializing in operational benchmarking and perfor-
first time Consumer Reports has released a compara-
mance enhancement strategies. Mercy’s designation is
tive report on surgical safety using publicly reported
noted in the independent organization’s recent pub-
information from 2,463 hospitals nationwide.
lication: State of the Hospital Industry—2013 Edition.
According to Consumer Reports, the Ratings re-
Mercy Medical Center’s commitment to providing
flect how hospitals “compare in avoiding adverse ef-
outstanding stroke care continues to gain recogni-
fects in Medicare patients during their hospital stay
tion. For the third year in a row, Mercy has received
for surgery. Specifically, the Ratings are based on
the Get With The Guidelines®—Stroke Gold Plus
the percentage of a hospital’s surgery patients who
Quality Achievement Award from the American Heart
died in the hospital or stayed longer than expected
Association/American Stroke Association. The award
for their procedure.” According to the report, Mercy
recognizes Mercy’s commitment and success in
Medical Center scored highly in knee replacement
implementing a higher standard of care by ensuring
surgery and several other areas, such as avoiding
that stroke patients receive treatment according to
bloodstream infections and avoiding surgical-site
nationally accepted guidelines.
infections, doctor-patient communication and the
appropriate use of chest and abdominal scanning.
32
Get With The Guidelines—Stroke helps Mercy
Medical Center provide the most up-to-date, re-
“At Mercy Medical Center, we strive for top-decile
search-based guidelines, with the goal of speeding
quality performance in every patient encounter, ev-
recovery and reducing death and disability for stroke
ery day. This commitment is evidenced by various
patients. The hospital earned the award by meeting
performance improvement initiatives designed to
specific quality achievement measures for the rapid
eliminate several hospital-acquired conditions and
diagnosis and treatment of stroke patients at a set
achieve our quality and patient safety goals,” said Moen.
level for a designated period. These measures include
For the fourth consecutive year, Mercy Medical
aggressive use of medications and risk-reduction
Center has gained recognition as a Top 100 Community
therapies aimed at reducing death and disability and
Value hospital by Cleverley + Associates (Columbus,
improving the lives of stroke patients.
Mercy Stroke Committee members
with the Stroke Gold Plus Quality
Achievement Award.
33
integrity
The Breast Care Center at Mercy Medical Center
34
their battle against breast disease.
has been granted a three-year accreditation by the
The Diabetes Education Center at Mercy Medical
National Accreditation Program for Breast Centers
Center has been awarded a four-year recertification
(NAPBC), a program administered by the American
by the American Diabetes Association’s (ADA) Educa-
College of Surgeons.
tion Recognition Program for providing high quality
Accreditation by the NAPBC is only given to those
education services to the patients it serves. The ADA
centers that have voluntarily committed to provide the
Education Recognition effort is a voluntary process
highest level of quality breast care and that undergo
which assures that approved education programs
a rigorous evaluation process and review of their per-
have met the National Standards for Diabetes Self-
formance. During the survey process, the center must
Management Education Programs. According to the
demonstrate compliance with standards established
ADA, programs that achieve Recognition status have
by the NAPBC for treating women who are diagnosed
a staff of knowledgeable health professionals who
with the full spectrum of breast disease. The standards
can provide participants with comprehensive infor-
include proficiency in the following areas: center
mation about diabetes management.
leadership, clinical management, research, commu-
Weldon Rehabilitation Hospital, at Mercy Medical
nity outreach, professional education, and quality
Center, has again been awarded accreditation by the
improvement. A breast center that achieves NAPBC
Commission on Accreditation of Rehabilitation Facili-
accreditation has demonstrated a firm commitment
ties (CARF). The three-year accreditation recognizes
to offer its patients every significant advantage in
Weldon’s Inpatient Rehabilitation Program for Adults
integrity
and Inpatient Rehabilitation Program for Children
For the third year in a row, three Mercy Continuing
and Adolescents. Weldon has also gained accredita-
Care Network facilities have received the ‘Excellence in
tion for its Stroke Specialty Program, making it the
Action’ award from My InnerView, the nation’s leading
only facility in Western Massachusetts to achieve
provider of performance-improvement solutions for
the distinction of delivering this high level of quality
the senior care industry. Farren Care Center in Turners
stroke rehabilitation.
Falls, Mary’s Meadow at Providence Place in Holyoke,
My InnerView ‘Excellence in Action’ award winners
35
integrity
and Providence Care Center of Lenox have again
association of home care agencies that promotes
been recognized for continuous quality improvement
home care as an integral part of the health care de-
and superior resident and patient satisfaction.
livery system.
According to My InnerView, the ‘Excellence in Action’
In her nomination, Brumley was credited with
award recognizes skilled nursing facilities that have
working hard to return to the job she loved—making
successfully made quality a priority to better serve
a difference in her patients’ lives as a home health
the needs of their residents and family members. The
aide—following a serious car accident. A Mercy Home
award is presented to skilled nursing facilities that
Care employee for eight years who also serves on the
maintain a significant response rate and score in the
agency’s Quality Committee, Brumley is described as
top ten-percent of qualifying facilities on the ques-
“a wonderful, caring aide who is always able to take
tion “Would you recommend this facility to others?”
on an extra assignment.”
with respondents rating the facility as “excellent.”
Brenda Brumley of Mercy Home Care has been
named “Home Health Aide of the Year” by the Home
Care Alliance of Massachusetts, a non-profit trade
36
We remain committed to quality, service excellence and continuous improvement, so we can provide
the very best care to those we serve.
2014
community
benefits
Extending a Profound Legacy into a Third Century of Service
37
2014 communityintegrity
benefits
a “…compassionate and
transforming healing presence
within our communities.”
The spirit of Community Benefit1 is rooted in the
Sisters of Providence Health System’s (SPHS) history
and embedded within its Mission of being a “…compassionate and transforming healing presence within
our communities.” The ministry of the Sisters of
Providence is a profound legacy of compassion and
service that continually inspires SPHS’ firm commitment to address unmet health needs, to collaborate
with others to improve the health of the communities
we serve, to address the root causes of health disparities
and to educate community members about prevention
and self-care.
sphs major community benefit impact areas
healthcare for the homeless
high risk maternal and infant health
patient and family support groups
protecting vulnerable children in crisis
vietnamese health project
38
2014 community benefits
2014 community benefit expenditures
(Estimated for 12 months ending 6/30/14(1))
community benefits programs
expenditures amount
Direct Expenses
$2,214,060
Employee Volunteerism
2,532
Other Leveraged Resources
96,250
Sub Total Program Expenses
$2,312,842
net charity care
expenditures amount
HSN Assessment
$1,670,686
HSN Denied Claims
82,906
Free/Discount Care1,678,296
Sub Total Net Charity Care
$3,431,888
Corporate Sponsorships
2014 Total Community Benefits Expenditures
1
48,560
$5,793,290
ommunity benefits are programs or activities that meet at least one of these community benefit objectives: 1) improve access to health services;
C
2) enhance health of community; 3) advance medical or health care knowledge; 4) relieve or reduce the burden of government or other community efforts.
39
statement of operations
statement of operations
12 months ending 6/30/14
revenues
thousands
Patient Revenues
Acute Care
$199,908
58.7%
Continuing Care
37,979
11.1%
Behavioral Health
33,281
9.8%
Reference Laboratory
11,954
3.5%
Physician
18,943
5.6%
Government Transitional
15,213
4.5%
Contributions and Grants
3,759
1.1%
19,721
5.7%
$340,758
100.0%
Other Revenues
Other
Total Revenues
expenses
Salaries and Wages
$153,983
46.5%
Employee Benefits
33,882
10.2%
129,033
39.0%
12,203
3.7%
2,039
0.6%
$331,140
100.0%
Supplies and Nonsalary
Depreciation
Interest
Total Expenses
Gain From Operations
40
thousands
$9,618
sphs statistical summary
patient care
12 months ending 6/30/14
acute care (mercy medical center)
continuing care network
Acute Medical Discharges
5,454
Skilled Nursing Days
93,857
Surgical Discharges
2,591
Rest Home Days
51,552
Home Care Visits
106,683
Rehab Discharges
520
Births
1,258
Total Discharges
9,823
Hospice Days
11,506
behavioral health
Emergency Department Visits
72,961
Ambulatory Surgeries
7,357
Oncology Procedures
49,602
Radiology Procedures
153,389
Laboratory Tests
Therapy Procedures
1,995,072
137,281
payor mix
Medicare (including Managed Care)
39.7%
Medicaid and Other Government
26.5%
(providence behavioral health hospital)
Psychiatric Days
Adult
11,476
Older Adult
5,138
Children and Adolescents
6,371
Detox Days
Acute Residential Treatment Days
10,363
3,190
Methadone Doses
308,022
Counseling Hours
54,829
Family Stabilization Visits
36,733
Commercial and Other Non-Government 33.8%
100.0%
41
donors
42
providence circle
With profound gratitude, we acknowledge the generosity of our multi-year giving society donors who help
us sustain the Mission, Legacy and Vision of our founding Sisters of Providence. Through their support, we can
continue to be a transforming, healing presence in Western Massachusetts.
Ms. Sharon A. Adams
and Mr. Edward Moore
Arrow Security Co., Inc.
Bacon Wilson, P.C. Attorneys at Law
Mr. and Mrs. Gary Beauregard
Mrs. Yvonne M. Boudreau
The Brennan Family Foundation
Dr. and Mrs. Martin E. Bur
Chuck and Gwen Burke
Mr. and Mrs. Charles R. Casartello, Jr.
Cebula Electronics Corporation
Mr. Todd S. Cieplinski
Mr. and Mrs. Frank Colaccino
Atty. and Mrs. Joseph B. Collins
Mr. and Mrs. William A. Collins
Crosstown Courier Service
Mrs. Lisa M. Davis
Irene E. and George A. Davis Foundation
Mr. and Mrs. John D. DeBarge, Sr.
Mr. and Mrs. Clement J. Deliso, Jr.
Mr. and Mrs. John E. Dowd, Jr.
The Dowd Insurance Agencies
Mary K. Downey Costello, Esq.
Mr. Steve T. Drakulich
Ellen and Thomas Dziura
Mr. and Mrs. Douglas K. Engebretson, FAIA
Entre Computer Center
Excel Dryer Inc.
Mr. and Mrs. Robert J. Fafard
Atty. and Mrs. Maurice J. Ferriter
Mr. and Mrs. Dennis A. Fitzpatrick
Fitzpatrick, Moran, Costa and Haag-Rickert
Mr. and Mrs. Edward J. Fleming, III
Mr. and Mrs. Richard Fulkerson
Mr. Ken Furst and Ms. Karen Wilson
Dr. Philip F. Gaziano
and Dr. Felicitas Thurmayr
Atty. and Mrs. Henry E. Geberth, Jr.
Dr. and Mrs. Philip T. Glynn
Mr. and Mrs. Robert E. Grandpre
Mrs. Ligia P. Guerin
Mr. and Mrs. Michael F. Hall
Dr. and Mrs. Mohamed P. Hamdani
Hampden County
Physician Associates, LLC
Health New England
Healthtrax Corp. Health & Fitness Div.
Mr. and Mrs. Tom Henshon
Mr. David M. Hobert
Ms. Elizabeth M. Huller
HDAIR Hurley & David, Inc.
Jackson Lewis LLP
Ms. Lynn M. Johnson
Mr. Harry Kalamarakis
The Kalia Family—
Kamal, Kellie and Narayan
Ms. Kathleen M. Kane
and Mr. Craig Knowlton
Dr. and Mrs. Robert J. Kasper
Mr. and Mrs. Dean L. Kavanagh
David R. Kelley, MD
Mr. and Mrs. Joseph A. Kelly
Mr. and Mrs. John A. Kendzierski
Mr. Stephen L. Killian
Ms. Rita F. LaBrecque
R.E. Laplante Construction, Inc.
Mr. and Mrs. Joseph J. Lawler
Life Supply Corporation
Dr. and Mrs. Robert L. Lounsbury
Atty. Paul L. Mancinone
Mr. David F. Mathews
Mr. Michael F. McCarthy
Mr. and Mrs. Michael McCormick
Rev. and Mrs. Robert P. McGurn
Mr. Christopher J. McLaughlin
Dr. John T. Megas, Jr.
Mrs. Joan M. Methe
Meyers Brothers Kalicka, P.C.
Mr. Daniel P. Moen
Atty. and Mrs. Marshall T. Moriarty
Murray & Glynn, P.C.
Mr. Alfonso W. Nardi
Dr. Gerald Nash and Dr. Shirin Nash
National Ambulance
Mr. Peter Newland
Carla W. Newton, Esq.
Mrs. Nancy M. Nichols
Nixon Peabody, LLP
Mr. Edward J. O’Leary
Mr. and Mrs. Patrick J. O’Toole
Mr. and Mrs. Theodore J. Ondrick, Jr.
Mr. and Mrs. Leonard F. Pansa
Mr. and Mrs. Peter J. Pappas
Mr. Joseph A. Paul
Mr. Timothy S. Pelletier
Ms. Sherill Pineda
Mrs. Cecile L. Ploran
ProShred Security
Ms. Marilyn M. Riddle
Mr. Thomas W. Robert
Mr. and Mrs. James H. Ross
Mr. Philip H. Ryan
Mr. and Mrs. Kevin Saremi
Scanlon Insurance Agency, Inc.
Mr. and Mrs. Paul J. Sears
Shatz, Schwartz & Fentin, P.C.
Atty. Peter W. Shrair
Mr. and Mrs. James Shriver
Mr. and Mrs. John E. Sjoberg
Springfield Radiation Oncology Associates
St. Germain Investment Management
Mrs. Marie M. Stebbins
Mrs. Gladys B. Sullivan
Sullivan, Hayes & Quinn
Synergistics, Inc.
Mr. Mark W. Teed
Mr. and Mrs. William E. Toner, Jr.
Mr. and Mrs. James H. Tourtelotte
Mr. and Mrs. Brian P. Tuohey
Mr. Arthur A. Twombly
Westfield Bank
Dean M. Whalen, Esq.
Dr. Scott A. Wolf, DO MPH
43
our 2014 donors… with deep gratitude for their generosity
donors of $250 or more during the time period 1/1/13 to 6/30/14.
Anonymous
Accountable Care Associates, LLC
Ms. Sharon A. Adams
and Mr. Edward Moore
Advance Manufacturing Co., Inc.
Agawam Junior High School
Dr. Simon A. Ahtaridis
Alano Club of Springfield, Inc.
Alekman DiTusa, LLC
All States Material Group
Altria Client Services, Inc.
Ms. Marie Alvarez
American Legion Post #325
Mrs. Laura A. Ames
Dr. Algernon D. Anatol
Mrs. Katherine C. Anderson
Andrew Associates, Inc.
Mr. Lou Arasate
Ora Gaylord Arooth Trust
Arrow Security Co., Inc.
Bacon Wilson, P.C. Attorneys at Law
Ms. Jacqueline Baldyga
Balise Motor Sales
Ballroom Fever, Inc.
Bank of America
Estate of Julia Baraniuk
Ms. Linda C. Barnet
Mrs. Mary E. Barnett
Barr & Barr, Inc.
Mr. and Mrs. Joseph J. Barry
Mr. and Mrs. Gary Beauregard
L.E. Belcher, Inc.
Ms. Debora Bellows
Ms. Laurie M. Benoit
44
Berkshire Bank Foundation—
Pioneer Valley
Big Y Foods, Inc.
Mr. Daniel J. Bishop, Jr.
and Ms. Terri L. Pierrepont
Dr. and Mrs. David R. Bishop
Ms. Shannon C. Blake
Dennis and Florence Bolduc
Mr. David Bonomi
The Booster Assocation of South Hadley
Mr. Christopher T. Borowiec
Mrs. Yvonne M. Boudreau
Braman Termite & Pest Elimination
Mr. and Mrs. David L. Brassard
John H. Breck, Jr. & Barbara N. Breck
Charitable Foundation
Mrs. Helene T. Brennan
Bristol-Myers Squibb
Broadway Office Interiors
Ms. Debra E. Bromley
Ms. June L. Brown
Atty. and Mrs. Theodore C. Brown
Mr. Antonio E. Bullon
Dr. and Mrs. Martin E. Bur
Burkhart Pizzanelli, P.C.
Mr. Gary C. Butler
Ms. Susan F. Byrum
Mr. Charles M. Callahan, III
Ms. Carol F. Campbell
Gale D. Candaras, Esq.
Mr. and Mrs. Kenneth D. Cardwell
Dr. and Mrs. John P. Carey
Carr Property Management, Inc.
Mr. and Mrs. Vincent Caruso
Mr. and Mrs. Charles R. Casartello, Jr.
Mr. Alan E. Cassanelli
Mrs. Kelly M. Cerino
Dr. and Mrs. David M. Chadbourne
Chase, Clarke, Stewart & Fontana
Chicopee Savings Bank
A.L. Cignoli Co.
Mr. Jeffrey S. Ciuffreda
CJM-LDM Charitable Fund
Clark & Falcetti, Inc.
Martin J. Clayton Insurance Agency, Inc.
Mr. and Mrs. James T. Clifford
Mr. and Mrs. Frank Colaccino
Atty. and Mrs. Joseph B. Collins
Mrs. Donald F. Collins
Ms. Mary Collins
Mr. and Mrs. William A. Collins
Collins Electric Co., Inc.
Collins Pipe & Supply Co., Inc.
Christopher H. Comey, MD
Conklin Office Services, Inc.
Rev. Msgr. Christopher D. Connelly
Consolidated Health Plans, Inc.
Convergent Solutions, Inc.
T.J. Conway Company
Cool Beans
Trust Under Agreement Joseph J. Cooligan
Costello & Leiter P.C.
Country Bank for Savings
Mr. Vincent E. Cox
Mr. and Mrs. Stewart Creelman
Mr. Randy Crochier, Sr.
Alice E. Cronin Charitable Trust
Ms. Regina E. Curtis
CyberGrants, Inc.
Mr. Stephen G. Czuchra
Mrs. Judith M. Danek
Daniel O’Connell’s Sons, Inc.
Mrs. Lisa M. Davis
Mr. and Mrs. John D. DeBarge, Sr.
Ms. Diane L. Demers
Ms. Kathleen Dennis
Mr. Dennis J. DiCampli
Dimauro Carpet & Tile, Inc.
Roman Catholic Diocese of Springfield
Atty. John M. Discenza
Discount Office Furniture, Inc.
Doctors Express
Mrs. Roberta G. Doering
Mr. and Mrs. John Donahue
Mr. and Mrs. Richard G. Dooley
Mr. and Mrs. John E. Dowd, Jr.
The Dowd Insurance Agencies
Mr. Henry M. Downey, Jr.
Mary K. Downey Costello, Esq.
Downey, Sweeney, Fitzgerald & Co., P.C.
Mr. Steve T. Drakulich
Mrs. Diane Dukette
Mr. and Mrs. Thomas M. Dumais
Ellen and Thomas Dziura
Eastern States Exposition
Easthampton Savings Bank
Thomas H. Ebert, MD
Egan, Flanagan and Cohen, P.C.
Atty. Alan H. Einhorn
Emergency Medicine Solutions, LLC
Mr. and Mrs. Douglas K. Engebretson, FAIA
Mr. David Engelbrecht
Environmental Risk Advisors, LLC
our 2014 donors… with deep gratitude for their generosity
Epic Health Services
Excel Dryer Inc.
Ms. Doreen T. Fadus
Andy and Karin Fafard
Mr. and Mrs. Robert J. Fafard
Mrs. Jamie G. Fairley
Ferriter & Ferriter, LLC
Fidelity Charitable Gift Fund
First American Insurance Agency, Inc.
Fitzgerald Attorneys at Law, P.C.
Fleming Industries, Inc.
Ms. Dawn Fleury
Florence Savings Bank
Mr. David T. Florian, CPCU
Mr. and Mrs. Rene Foley
Fortier Painting Inc.
Fountain Plating Company, Inc.
Freedom Credit Union
Atty. Ellen W. Freyman
Mr. and Mrs. Mark M. Fulco
Mr. and Mrs. Richard Fulkerson
Mr. Anthony J. Gabinetti
Mr. George W. Gajda, BSN
GAP Foundation
Mrs. Barbara L. Garde
Ms. Holle P. Garvey
The Garvey Group, Inc.
Mr. and Mrs. Richard E. Garvin
Ms. Laura M. Gaston
Mr. Jules O. Gaudreau
The Gaudreau Group
Miss Helen D. Gawron
Dr. Philip F. Gaziano
and Dr. Felicitas Thurmayr
Atty. and Mrs. Henry E. Geberth, Jr.
Mercy Medical Center Gift Shop
Sarah Gillett Services for the Elderly, Inc.
Mr. Harry Gilligan
Mr. Rick Giombetti
Give with Liberty—
Liberty Mutual Foundation Match
Dr. and Mrs. Philip T. Glynn
Ms. Nicole L. Gochinski
Ms. Fernanda F. Gomes
Ms. Laura E. Gormally
Mr. and Mrs. James H. Graham
Mrs. Bonnie Gralia
Mr. and Mrs. Robert E. Grandpre
Dr. Roberta M. L. Green and Mr. Ralph Genella
Greenfield Co-Operative Bank
Ms. Lisa E. Grenier
Ms. Betty Grimaldi
Mr. and Mrs. Thomas J. Grondalski
Mr. Armand J. Grondin
Mrs. Ligia P. Guerin
Mr. Raymond A. Guilmette, Jr.
Ms. Berline Guirand, BSN
Dr. and Mrs. Mohamed P. Hamdani
Hampden Bank
Hampden Bank Charitable Foundation, Inc.
Hampden County Physician Associates, LLC
Hampden Papers, Inc.
Hampshire Community United Way, Inc.
Harley-Davidson of Southampton
Harry Grodsky and Co., Inc.
Ms. Jane A. Hathaway
Haymond Law Firm
Health New England
Health Partners New England, Inc.
Health Resources in Action
Mr. and Mrs. Andrew T. Henshon
Mr. Thomas Hodovanec
Mr. Joseph P. Hofmann
Hollingsworth Logistics Group Foundation
Ms. Leialoha Holmquist
Holyoke Mall Company LP
City of Holyoke, MA
Gas & Electric Department
Raymond R. Houle Construction Co.
Estate of Vinetta E. Howard
Mrs. Jeanne L. Hume
HDAIR Hurley & David, Inc.
Mr. Stephen Ieraci
ING
Gloria Jenkins
Jewish Endowment Foundation
of Western Massachusetts
Mrs. Cheryl A. Johnson
Mr. and Mrs. David C. Johnson
Ms. Lynn M. Johnson
Mrs. Suzanne P. Jones
Deb and Tony Jorge
Mr. and Mrs. John H. Joyce
Mr. Harry Kalamarakis
The Kalia Family—Kamal, Kellie and Narayan
Ms. Kathleen M. Kane and Mr. Craig Knowlton
The Dan Kane Singers, Inc.
Mr. and Mrs. Dean L. Kavanagh
Mr. and Mrs. Michael Keating
Mr. and Mrs. Daniel F. Keenan, Jr.
David R. Kelley, MD
Mr. Joseph C. Kelley
Mr. and Mrs. Joseph A. Kelly
Mr. and Mrs. John A. Kendzierski
Ms. Alice C. Kennedy
Ms. Geraldine M. Kennedy
Mr. and Mrs. Mark E. Kent
Keyes and Donnellan, P.C.
Estate of John E. Kiley
Knights of Columbus Council 1721
Dr. and Mrs. Stanley H. Konefal, Jr.
Andrew and Lisa Kowal
Mr. and Mrs. Stephen Krevalin
Ms. Helen C. Krumsiek
Mr. and Mrs. James T. Krupienski
Mr. John Krzeminski, Jr. and Ms. Joan Partyka
Mrs. Marion C. Kulik
Ms. Janice A. Labas-Lucht
Ms. Janet Labrecque
Ms. Denise V. Laizer
Mrs. Maureen A. Lanzoni
Mr. and Mrs. Joseph W. Larkin
Mrs. Jill M. LeGates
Ms. Barbara I. Leshinsky
Lester Halpern & Company P.C.
Life Care Center of Wilbraham
Lincoln Financial Group
Mr. and Mrs. Steven Link
Revocable Trust of John F. Loughman
Dr. and Mrs. Robert L. Lounsbury
Mrs. Janet B. Lussier
Mr. and Mrs. William J. Lyons, III
Dan Magrath
The Most Reverend Joseph F. Maguire
Mr. and Mrs. David J. Makowicz
Atty. Paul L. Mancinone
Mansir Printing
The Marchant Family Charitable Fund
Marcotte Ford Sales, Inc.
Ms. Claire A. Margosiak
Mr. Joseph A. Marois
Arthur & Rebecca Marshall
Restricted Fund for Mercy Hospital
Massachusetts College of
Pharmacy and Science—Worcester
Massachusetts Senior Care Foundation
Ms. Kathleen A. McAuliffe
Mrs. Maura C. McCaffrey
Mr. Michael F. McCarthy
Mr. and Mrs. Michael McCormick
McCormick-Allum Company, Inc.
Dr. and Mrs. Stephen W. McKenna
Mr. Christopher J. McLaughlin
McLaughlin Paper Co., Inc.
Mrs. Doris McNeil
Dr. John T. Megas, Jr.
Mr. Roland N. J. Menard
Mercier Carpet Service, Inc.
Mrs. Joan M. Methe
Meyers Brothers Kalicka, P.C.
Rick Miller
Richard Mindess, MD
Modern Concrete Pumping, Inc.
Mr. Daniel P. Moen
Mrs. Barbara A. Moffat
Ms. Colette Molnar and Mr. Donald McMahon
Monson Savings Bank
Morgan Stanley
Atty. and Mrs. Marshall T. Moriarty
Mrs. Beverly S. Morton
Dr. Mark J. Mullan and Dr. Sara H. Mullan
Mr. Alfonso W. Nardi
Dr. Gerald Nash and Dr. Shirin Nash
National Ambulance
New England Business Machine Co., Inc.
New England Orthopedic Surgeons, Inc.
New England Pathology Associates, P.C.
New England Surgical Group, LLP
Mr. Peter Newland
Ms. Anissa H. Newman
Mrs. Nancy M. Nichols
Mr. and Mrs. Howard W. Nicholson, Jr.
NiSource Charitable Foundation
Nixon Peabody, LLP
Nuvo Bank & Trust Co.
O’Connell Care at Home
The O’Connell Companies, Inc.
William R. O’Connell Memorial Fund
45
our 2014 donors… with deep gratitude for their generosity
O’Connell Oil Associates
Margaret E. O’Donnell &
Agnes K. O’Donnell Charitable Fund
Dr. John P. O’Grady
O’Reilly, Talbot & Okun Associates, Inc.
Laurie A. O’Shea
Jeffrey J. Ochs, MD
Omnicare, Inc.
Ms. Lois E. Osetek
Atty. and Mrs. Joseph M. Pacella
Mr. and Mrs. John J. Pajak
Ms. Zelia Palatino
Mr. and Mrs. Leonard F. Pansa
Mr. and Mrs. Peter J. Pappas
Mr. Joseph F. Partyka
Pat Parker & Sons Florist
Ms. Lisa Patenaude
Mr. Joseph A. Paul
Mr. Timothy S. Pelletier
People’s United Bank
PeoplesBank
Mr. Joseph L. Peters
Mrs. Susan N. Pickett, RN
Mrs. Esther M. Pietryka
Ms. Sherill Pineda
Pink Mass/Celebration of Hope Committee
Mrs. Cecile L. Ploran
Francis J. Podbielski, MD
Polish National Credit Union
Mr. and Mrs. Charles E. Pompea
Miss Barbara A. Prackneck
Priority Payment Systems
Professional Drywall Construction, Inc.
ProShred Security
Ms. Pamela Psholka
Mrs. Doris M. Purcell
Quality Health Ideas LLC
Ms. Cynthia A. Redin, Esq.
The Luce and James Reiss Charitable Fund
46
Reminder Publications, Inc.
Ms. Michelle Rice
Mr. Bruce Rivest
Mr. Thomas W. Robert
Robinson Donovan
Ms. Lynn Roda
Mr. Stanley J. Rogalski
Dr. Michael H. Rosen, MD
Mr. and Mrs. James H. Ross
Mr. Michael Roy
Ruby Tuesday
Ms. Tracey L. Ruvolo
Ms. Clare E. Ryan
Mr. Philip H. Ryan
Sacred Heart Church
Mr. and Mrs. James Sadowsky
Mr. and Mrs. Ronald Sadowsky
The Law Offices of Mark E. Salomone
Mr. Neal J. Salvey
Mr. and Mrs. Barry Sanborn
Mrs. Karen M. Sander-Buscemi
Mr. John S. Sarat, Jr.
Mr. and Mrs. Kevin Saremi
Savage Arms Inc.
Savers Bank
The Scrambled Eggs Group of AA
Mr. and Mrs. John C. Scribner
Mr. and Mrs. Paul J. Sears
Secord & Associates, Inc.
Mr. and Mrs. Michael A. Serafino
The Service League Foundation, Inc.
Mrs. Elizabeth A. Shanahan
Mr. and Mrs. Thomas P. Shea
Sheridan Healthcare, Inc.
Shore Technical Services, LLC
Mr. and Mrs. James Shriver
Ms. Amy Cora Simmons
Sisters of Providence, Inc.
Mr. and Mrs. John E. Sjoberg
Mr. Dennis A. Skowera
Smart Scan LLC
Mr. and Mrs. Robert E. Snyder
Mr. Kenneth C. Spafford
Springfield College
Springfield Radiation Oncology Associates
St. Germain Investment Management
Mrs. Lois E. Stebbins
Mrs. Marie M. Stebbins
Stone Cutters Mass Widows Sons
Mrs. Elizabeth A. Stroshine
Styrolution America, LLC
Mr. Kevin L. Sullivan, BSN
Sullivan Paper Co.
Sullivan, Hayes & Quinn
Sumner and Toner Insurance Agency, Inc.
Susans Cafe LLC
Mr. and Mrs. Robert Suzor
Dr. and Mrs. William Swanson
Ms. Patricia M. Swiatlowski
Mr. Michael Talbot
Dr. Mary C. Tarail
Elizabeth and John M. Tattersall
TD Bank
TD Bank, N.A.
Telco Holdings, Inc.
TelServ, LLC
Mr. and Mrs. Hector F. Toledo
Toner Plastics, Inc.
Top Truck Services Corp.
Mr. Hector L. Tourigny
Mr. and Mrs. James H. Tourtelotte
Ms. Michele A. Tracey
Mr. Xu Ba Tran
TRUIST—Altruism, connected.
Mr. and Mrs. Brian P. Tuohey
Mr. Robert E. Turner
Mr. Arthur A. Twombly
Dr. Beata J. Tyminska
U.S. Trust/Bank of America
Unemployment Tax Control Association, Inc.
Mr. Billy S. Ung
United Bank
United Way of Central
and Northeastern CT
United Way of Greater Waterbury
United Way of Pioneer Valley
UnitedHealth Group
Valley Press Club
Ms. Jennifer Van Berkel
Mr. and Mrs. Kevin B. Vann
Mr. and Mrs. Patrick J. Veale
Mr. and Mrs. Gary S. Veratti, Jr.
Mr. William J. Wagner
Ms. Bianca Walker
Ms. Pamela Wallace, RN, BSN
Waterfront Tavern & Restaurant
Atty. Steven R. Weiner
and Ms. Diane H. Miller
Mr. Ernest P. Welker
Western Builders, Inc.
Western Mass Critical Care P.C.
Westfield Bank
Mr. Peter Weston
Mr. and Mrs. Kenneth G. Whitaker
Wicked in Pink Run
Wingate Healthcare, Inc.
Dr. Scott A. Wolf, DO MPH
Wolf & Co., P.C.
Ms. Judith A. Woodger
Mr. Harold Yagoda
Ms. Jean Zaleski
Mr. James Zarvis
Ms. Seanna B. Zimmerman
Ms. Susan D. Zimmerman
sphs leadership and foundation board
sphs 2014 board of
trustees officers
board of
trustees, 2014
sphs 2014 senior
leadership team
sphs 2014 foundation
board members
Kathleen M. Kane, Chairperson
Joanne M. Beauregard
John E. Sjoberg, Vice Chairperson
Sr. Mary Caritas Geary, SP
Daniel P. Moen
President & CEO
John E. Sjoberg
Chairperson
Daniel P. Moen, President
William A. Collins
Christopher T. Borowiec
Dean M. Whalen, Esq., Secretary
Rev. Msgr. Christopher D. Connelly
Thomas W. Robert, Treasurer
(Officer but not a Trustee)
Christopher Comey, MD
Sharon A. Adams, RN
Senior Vice President,
Patient Care Services,
Chief Nursing Officer
& Chief Quality Officer
Mark M. Fulco
Senior Vice President,
Strategy & Marketing
Henry Downey
Daniel F. Keenan
Senior Vice President,
Government Relations
Michael Keating
Daniel F. Keenan, Esq.,
Assistant Secretary
(Officer but not a Trustee)
Clayton Fitzhugh
Sr. Ann M. Horgan, SP
John Joyce
Kathleen M. Kane
Paul Marchese
Sr. Ruth F. McGoldrick, SP
Leda M. McKenry, PhD
Paul Mancinone
Daniel P. Moen
Mark J. Mullan, MD
Sr. Joan C. Mullen, SP
Shirin Nash, MD
Vanessa Otero
sphs annual
report team
Editorial
Mary Orr
Mark Fulco
Amy Lantaigne
John E. Sjoberg
Dean M. Whalen, Esq.
Christopher J. McLaughlin
COO, Continuing Care Network
Leonard F. Pansa
Senior Vice President,
Human Resources
& Administrative Services
Thomas W. Robert
Senior Vice President, Finance
& Chief Financial Officer
Scott A. Wolf, DO
Senior Vice President, Medical Affairs,
Chief Medical Officer,
Chief Operating Officer
Yvonne Boudreau
Senior Vice President, Mission
Tim Osner
Senior Vice President,
Behavioral Health Services (Interim)
Sr. Mary Caritas Geary, SP
William A. Dávila, Ed.D., MSW, LCSW
John E. Dowd, Jr.
David Griffin, Jr.
Joseph Kelly
John Kendzierski
James T. Krupienski, CPA, MSA
Paul L. Mancinone
Paul J. Marchese
Diane Dukette
Vice President, Fund Development
Daniel P. Moen
President & CEO
Barbara Moffat
Edward O’Leary (Emeritus)
Michael Pellerin
Thomas Robert
Senior Vice President, Finance and CFO
Deborah Saremi, Esq.
Marie Stebbins (Emeritus)
Dean Whalen, Esq.
Margaret Williams
Design
Frank Mastromatteo
Photography
Frank Mastromatteo
iStock
Mary Orr
Silver Photography
47
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