Strategic plan sets our three-year road map
Transcription
Strategic plan sets our three-year road map
March 8, 2016 Strategic plan sets our three-year road map Click these stories Celebrating Black History Month Botsford Commons team members honor heritage, traditions p. 2 Farmington Hills wows during survey Their exit conference only lasted 26 minutes p. 3 All in the family Working with a family member has definite advantages p. 4 Spotlight on Michael Smith “Because of my sight limitation, people had no clue what I was going to do or what I was capable of, and to some extent, neither did I.” I n January and February, Beaumont Health CEO John Fox visited all eight hospitals to share our organization’s three-year strategic plan in meetings with physician and hospital leaders. The plan outlines our strategies for addressing changes in the health care environment – such as the aging population, high-deductible health plans, rising consumerism and new models of care. It was developed with input from executive leaders across Beaumont Health at strategic planning sessions held last year; was reviewed and discussed by the Strategic Planning Committee of our board; and then endorsed by the Beaumont Health board. p. 5 “The world of health care continues to change rapidly,” said John. “This plan is our road map for success as we move from a reimbursement system that rewards us for caring for a high volume of patients to one that rewards us for high-quality and efficiency, an extraordinary patient experience and affordable cost.” Beaumont Health’s strategic plan has eight areas of focus called “imperatives” – each with defined objectives, actions and teams of leaders responsible for driving See, Strategic plan, continued on p. 2 2 Botsford Commons celebrates Black History Month with food, fun The team at Botsford Commons pulled out all the stops celebrating Black History Month. Staff participated in a soul food potluck, dressed in cultural attire and learned about African-American inventors who brought us the traffic light, dust pan, hair brush and more. Strategic plan Continued from front page implementation plans. Five of the imperatives are “foundational”meaning they are “must haves” for health care organizations. These include: •Clinical Alignment – working with our physicians around the delivery of low cost, high quality clinical care and industry-leading efficiency. •Patient and Family Centered Care – engaging patient and families in a care partnership model demonstrating transparency, collaboration and a culture of trust. “This means doing things with patients, not to them or for them,” said John. •Quality, Safety, Service and Finance – achieving industryleading performance in patient safety, quality, outcomes, patient experience and finance. “We need to learn from each other in quality, safety and service so all boats will rise across our organization,” explained John. •Learning Organization – creating a culture where acquiring and sharing knowledge is fundamental and ongoing. •Employer of Choice – being recognized as the employer of choice in Southeast Michigan and beyond. “Not only do we have to get compensation and benefits right, we need to build an environment of empowerment, trust, diversity and inclusion,” said John. Three other imperatives are “transformational,” meaning they are “game-changers” that will help differentiate Beaumont Health from competitors: •Beaumont Network – offering a broader, better coordinated network of care with our doctors that is focused on quality and value. •Consumer Brand – developing a consumer brand position that differentiates us in the market – supported by the values that we live every day. •Innovative Programs – being recognized regionally and nationally for leadership in providing distinctive clinical programs and services. Beaumont Health team members will learn more about our strategic plan through a series of Blend articles featuring interviews with the executive champions of each strategy starting this week. “We’ll be tracking our progress through a balanced scorecard with metrics for each area of focus,” said John. “We’ll be sharing the scorecard with our board, our leaders and also posting it on our intranet so that all team members can see how are doing.” 3 Beaumont, Farmington Hills shines in successful accreditation survey C ongratulations to the physicians, employees and volunteers at Beaumont Hospital, Farmington Hills for successfully concluding their five-day accreditation survey by the Healthcare Facilities Accreditation Program. In conjunction with Beaumont Health’s accreditation team led by Gayla Weaver, system director of Accreditation and Regulatory Survey Preparedness, the Farmington Hills team achieved excellent results. “This is an exceptional facility, and you should be proud of the work you do,” the lead surveyor said. “Most exit conferences don’t take just 26 minutes. Good work. Congratulations!” achieved. You were well prepared and it paid off.” Connie O’Malley, incoming Beaumont, Farmington Hills president, also congratulated the team and thanked the surveyors for their input. “This process is about helping us provide the very best patient care. We will be seeing survey teams often as we work toward Joint Commission accreditation in the next three years. We must continue to hardwire the practices we learned to maintain the standards demonstrated this week for future accreditation efforts.” “This is the seventh time I’ve been part of this survey,and this is the very best survey results we’ve achieved. You were well prepared and it paid off.” The staff handled the multiple requests with ease and reduced the number of noncompliant issues from 40 in the survey three years ago to 20 for the week. Also, many issues were fixed before the surveyors completed their visit. First-hand experience of great patient care HFAP surveyors were first introduced to patient care at Farmington Hills when the nurse surveyor became ill and visited the Urgent Care Center as a patient the day before the survey began. She recovered and joined the team on day two of the survey. While acknowledging that, “Getting medical treatment isn’t traditionally part of my inspection,” she said, “You are providing outstanding patient care here at Beaumont, Farmington Hills. I can attest to that personally from the care I received here at the beginning of my stay.” Comments from the other surveyors were equally complimentary: –Paul LaCasse, D.O., MPH The facilities surveyor concurred, saying, “As I leave town after a survey, I ask myself two questions. One, would I want to send my family to his hospital? I can definitely say, ‘yes.’ And two, would I want to work with these people? Again, my answer is ‘definitely yes.’ You have a great team. Thank you, it was a pleasure.” Kudos from leadership “I’m pleased to say we were recognized for our hard work and congratulated for the wonderful care we are providing at Beaumont, Farmington Hills,” said Paul LaCasse, D.O., MPH, who now serves as Beaumont Health’s executive vice president, Post-Acute Care Division and Diversified Business Operations after many years as Farmington Hills’ CEO. “This is the seventh time I’ve been part of this survey, and this is the very best survey results we’ve Maureen D’Agostino, vice president, System Performance Excellence, commented, “Given the multiple changes in processes – including going live on Epic in the inpatient and physician practices just a few months ago – the whole Farmington Hills team did an amazing job. My thanks to all for achieving these outstanding results, and my special thanks go to the accreditation team and Gayla Weaver, who has been instrumental in getting the organization survey-ready.” Next up: Royal Oak Beaumont Hospital, Royal Oak is the next site to be surveyed this year. Surveyors from the Joint Commission are expected to arrive for a five-day unannounced survey before May. Stay survey-ready every day: visit the Accreditation page on the Beaumont Health intranet for tools and information. 4 It's all in the family for some team members at Beaumont Health To many, leaving for work may be a much-needed break from the demands of family life, but for Beaumont Health employees, Nick Sally, Tyrone Sally, Jill Skurnowicz and Julie Higgins, working at Beaumont Health has actually brought them closer to their loved ones. Tyrone Sally, a nurse in the Emergency Center at Beaumont Hospital, Troy, recently started working with his son, Nick Sally, a technical aide. Tyrone, who has been at the Troy hospital for more than 16 years, put in a good word for Nick. “He was trying to figure out what he wanted to do in college, and working odd jobs. So, I suggested ‘Why don’t you come work at Beaumont where they’ll appreciate hard work and treat you professionally,’” said Tyrone. After nine months, both father and son say they have found many benefits in working together in the EC. “I don’t see any negatives with working with my father. He keys me into terminology, because I’m entry level. He’s the best to go to for advice and guidance,” said Nick. The father and son try to work the same shifts so they can carpool, and if the work flow allows it, they’ll even take lunch together. “We’ve always been close. But now we spend more time together. It lets him see a side of me he’s never seen before, and now he realizes why dad comes home tired sometimes,” said Tyrone. For CRNAs Julie Higgins and Jill Skurnowicz, being sisters and employees in Surgery at Beaumont Hospital, Farmington Hills isn’t the biggest bond they share – they are identical twins. Jill graduated from nursing school before her sister and encouraged Julie to follow in her footsteps. After both became CRNAs, the sisters split their time between positions in Hawaii and Farmington Hills. However, according to Julie, “Beaumont was always our home base.” After Julie got married, the sisters decided to settle down and take permanent positions at Beaumont, Farmington Hills. Jill started at Beaumont first, and according to both Jill and Julie, there was a lot of confusion in the surgery department when the other twin was hired. “One negative is that we’re identical. Jill was working in Farmington Hills before me, and then I showed up and people kept on calling me by her name. I would talk to surgeons in the OR and tell them I had never met them before, and they would say that they had worked with me for years. I would have to show them my badge for them to believe me. They were dumbfounded,” said Julie. To solve the problem, they began wearing different colored surgery caps, Jill blue and Julie pink. Other than the occasional case of mistaken identity, both sisters adore working with each other. “It’s absolutely fabulous. I work with my best friend … and it provides great continuity of care to the patients and doctors, because we are so alike, we do things the same way,” said Jill. The twins enjoy working together and they believe they are better at what they do because they work together. “We bounce ideas off each other and we force each other to be better. We are very competitive and we have a fun competition doing our best and pushing each other,” said Julie. Jill left her full time position in August 2014 to become a doctor of naturopathic medicine, but still works contingent at Farmington Hills. “She doesn’t work as often now. We are just as close, but I do miss her every day. It’s different when she’s not here,” said Julie After completing her studies, Jill hopes to return and join Beaumont’s Integrative Medicine Program. “I can’t wait to come back to Beaumont Health. I want to help grow the program, and I want to have my best friend by my side while I’m doing it,” said Jill. Get social with Beaumont Health You may have noticed Facebook became a little more sentimental recently. With the addition of Facebook's new emojis, you can now interact with posts by choosing like, love, haha, wow, sad or angry to express your reaction. The 200th baby born at the Karmanos Center for Natural Birth – love! Nutritional information about Girl Scout cookies – wow! Ski helmets donated by Beaumont Children’s – like! We look forward to your continued engagement and feedback with the Beaumont Health and Beaumont Children’s Facebook pages. 5 W hen Michael Smith joined the Beaumont Health team more than 31 years ago, he set out to prove himself. His drive didn’t stem from the normal jitters that come with starting a new job. He had a greater mission: to show sighted people that a blind man has the ability and will to succeed. “Because of my sight limitation, people had no clue what I was going to do or what I was capable of, and to some extent, neither did I,” Michael said. After losing his job assembling transmissions, he worked with a counselor who suggested going to an agency that assists people with disabilities. “I didn’t want to go because I thought New Horizons was for more severely impaired people than just being blind, but he told me I was going. So I went,” said Michael. At New Horizons, he and a counselor put together his resume and sent it out to prospective employers. “Nobody called us back. Nobody was interested,” he said. But a few months later, he got a call from the New Horizons counselor. “She told me Beaumont was looking to hire minorities. I told her I knew nothing about health care, but she told me to go anyway,” he said. “The people at Beaumont liked me. The man conducting the interview asked me, ‘Can you do it?’ I said ‘Yes,’ and they gave me a medical book and told me to go sell,” said Michael. Preparing for his new job took a lot of time and effort. “I had to get phone numbers and books read to me on cassette by sighted volunteers. I came the next day prepared with the tape and called these people and tried to sell. It was a lot of extra work for me but I had to do it. It takes work for a blind person to show sighted people we can do it,” he said. Today, he is an information clerk for Material Handling at Beaumont Hospital, Royal Oak. When materials need to be transported in the hospital, team members contact Michael to coordinate. He is a master information collector, and fields requests using software called Jobs Access with Speech, and a special system he created that collects and stores contact information on a spreadsheet. The JAWS software reads what is displayed on the computer screen allowing him to navigate. “Now with computers, there’s no reason a blind person can’t have a job,” Michael said. He spent the first 21 years of his life with visual impariments, and in 1972 he lost his sight. “I used to be able to read a newspaper. I used to be able to read a book. I used to be able to see people, colors and TV. Those things are gone now, but I thank God for the memory of them. People ask if I wonder what somebody looks like, and I say to them it is not important how someone looks, it is what comes from the heart of that individual that matters the most,” Michael said. Michael is an avid oldies music fan. He hosts an online radio show and has spun some tunes at Beaumont for special events. He also loves to write and has written extensively about his service dogs. EDITORIAL TEAM Lynn Anderson, Julie Antioch, Rebecca Calappi, Beth Montalvo, Scott Roush, Philip Sherman and Scott Spielman Photographers Elizabeth DeBeliso, Mark Nuytten and Tony Simler We welcome comments, feedback, letters to the editor and story ideas. Just email [email protected] and we’ll get back to you.
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