Online Payments Market Guide 2012

Transcription

INSIGHTS IN THE WORLDWIDE ONLINE PAYMENTS MARKET
OVER
400
COMPANIES
WORLDWIDE
INSIDE
Ecommerce Europe, the association representing companies selling products
and services online to consumers in Europe, strongly recommends this guide as a
rich, highly valuable source of business intelligence
Paul Alfing - Chair of the E-payments Committee - Ecommerce Europe
Merchants understand that diversifying their paym ent options, as well as
developing their cross-border business development, is key to building and increasing
their business. This is why the MRC welcomes The Paypers initiative in publishing the
guide, as it brings clarity and guidance to merchants' business options
Nicolas Vedrenne - Managing Director - Merchant Risk Council Europe
INSIGHTS IN THE WORLDWIDE ONLINE PAYMENTS MARKET
Authors
Ionela Barbuta
Sabina Dobrean
Monica Gaza
Mihaela Mihaila
Adriana Screpnic
Release | Version 1.0 | October 2012 | Copyright © The Paypers BV | All rights reserved
2
introduction
Introduction
You are reading the Online Payments Market Guide 2012, the
speaks about the main trends in shopping behaviour and also on
most complete and up-to-date reference source for online payment
MRC`s advocacies in these regions and their agenda in terms of
service provider - related information at global level. This guide is
payments. Rossini Zumwalt, leader of the eCommerce Payment
published once a year by The Paypers, the leading independent
& Risk Strategy team for Symantec, a member of the MRC Board,
source of news and analyses for professionals in the payment
dwells upon key milestones of her company`s success when it
industry.
comes to e-payments strategy and also identifies some differen
ces and similarities between the US and the European market
This third edition of the Online Payments Market Guide 2012
from an online payments perspective. Paul Alfing, the Chair of the
continues and expands the scope of a unique initiative – The PSP
E-payments Committee of E-Commerce Europe, the European
Buyer’s Guide by putting together a comprehensive overview of
umbrella organisation for webshops, discusses the MyBank
the entire global e-payments ecosystem, mapping out on-going
initiative, as the answer to online payments harmonisation in
developments, success stories and industry players in the market.
Europe. Susan Pandy, Senior Director, Internet & eCommerce,
Voices from all across the online payments ecosystem, including
NACHA — The Electronic Payments Association discusses ACH
stakeholders, payments services providers, payment gateways,
network growth and how it cultivates mobile payment options,
technology companies, merchants, processors, acquirers as well
while Leon Isaacs, Vice-President and Chair of the Public Affairs
as top industry experts have exposed their vision on the main
Working Group of EPIF, which represents the interests of the
developments in the online payments space or shared their expe
payment institution sector at a European level, highlights key
riences with online payments services implementations.
barriers and opportunities in cross-border business transactions.
Within a context where new players, technologies, business
Part 2 of the Online Payments Market Guide is a section dedicated
models and rivalries emerge every day, the Online Payments
to thought leadership contributions and regional (per continents)
Market Guide 2012 developed by The Paypers aims to serve a
initiatives in the field of online financial services. It features
twofold purpose. On the one hand, it aims to provide an arena
insights from the leading global providers of internet payment
where voices from all across the industry can expose their vision,
services, including Adyen (An Omni-Channel Payments Guide by
discuss trends and developments, business models and revenue
Roelant Prins, Chief Commerce Officer), Computop (White Label
opportunities, and argue the case for what they consider to be
Solutions give Banks and PSPs Global Reach and Competitive
the way forward in online financial services. On the other hand,
Advantage by Ralf Gladis, CEO), Digital River World Payments
the guide aims to be a comprehensive source of information for
(Going Global by Staying Local - The Challenges of a Multinational
industry professionals, allowing them to gain access to a rich,
Payments Program by Souheil Badran, General Manager) and
all-in-one reference material which lists over 400 profiles of
Wirecard (Cross-border eCommerce). Also featured is an article
companies in the online financial services ecosystem and features
by Joe Emig, VP Business Development - International Acquiring
both thought leadership articles and actual business cases
division of global card processor Payvision on secure e-commerce
providing information as well as food for thought.
solutions for children and global card payments within the limits of
parental consent.
The Online Payments Market Guide 2012 features a threepart structure, with Part 1 dedicated to insights from industry
Part 2 also includes exclusive contributions from industry experts,
stakeh olders and associations involved in the online payments
namely Innopay, an independent consulting firm, and Edgar Dunn &
ecosystem. In Part 1, Nicolas Vedrenne, Managing Director with
Company, an independent global financial services and payments
the Merchant Risk Council Europe (MRC), the merchant-led trade
consultancy. Jip de Lange, consultant at Innopay discusses the
association focused on online payments, fraud and e-commerce,
key trends in online payments, while Mark Beresford, Director at
introduction
Edgar Dunn & Company, focuses on the convergence of the online
unpopular fees associated with standard credit card processing
and offline channels, as the new omni-channel standard in Europe.
have prompted businesses to turn to alternative payment
solutions.
The regional trends in the PSP market are addressed by Datacash
(BRIC countries), PagBrasil (Brazil) Qiwi (Russia), CashU (Middle
However, we should keep in mind that merchants assess the
East), Brian Crozier (Canada) and Maverick China (China).
value of an alternative payment mechanism in the number of
customers it can attract, as well as the repeat transactions and loyal
In order to highlight more particular aspects of the market such as
customers. Furthermore, although generally pitched as a safer
emerging trends, directions for development, existing challenges
option for online payments than credit cards, alternative payment
and the best strategies to address them, this year`s edition will
methods can also become easy target for fraudsters. According to
also focus on the specifics of alternative payment methods, as part
data released by Javelin Research & Strategy and published in the
of a new section of the Guide. The alternative payments section
LexisNexis 2011 True Cost of Fraud Study, in July 2011 merchants
includes exclusive contributions from AfterPay`s CEO Stefan
that accept alternative payments reported that 27% of fraud takes
van den Berg on the company`s customer friendly open invoice
place with such products, up from 20% a year earlier. In such a
online payment solution. This section also features an article by
context, it seems that alternative methods may not be the perfect
John Broxis, Director at EBA CLEARING on MyBank and taking
fit for merchants` businesses.
e-commerce to the pan-European level. Finally, Victor Bacre,
Director of Business Development & Payment at Just A Game
Given the fact that the number of payment methods in the PSP‘s
and Mark Gerban, Senior Manager of Business Development &
portfolio is most important to large merchants, who rank it as
Payment at Gamigo go into detail as to why alternative payments
one of the most important factor that determines their choice of
are important for any worldwide business, and how your business
a PSP, we expect the latter to maintain their focus on alternative
will need to approach the alternative payment space.
payments as part of their business portfolio.
Part 3 will present in-depth company profiles mapping out nearly
The Online Payments Market Guide 2012 is a great means
400 key players in the global online payments space. Also, an
to stay informed and keep up to date with the latest industry
enhanced online company profiles database with advanced
perspectives, trends and developments, a highly useful document
search functionality will complement the PDF version of the Guide,
that should be kept at hand at all times. Finally, this document
allowing readers unprecedented access to and visibility into the
has been put together with the utmost care. If you discover
global e-payments market.
that, despite our efforts, it features information that is unclear or
erroneous, we very much appreciate your feedback.
The glossary will assist you in understanding many of the terms
used in this guide. Since this is an on-going project that will defini
Adriana Screpnic,
tely evolve, the glossary will also continue to grow.
Editor-in-Chief, The Paypers
It is no longer a secret that e-commerce can grow at a faster
rate if e-payments are made more widely available, but simply
relying on credit cards to make all purchases online is not enough.
Therefore, one must ponder on the merchant readiness to also
integrate alternative payment systems with their own business.
The increasing number of such payment options combined with
3
4
table of content
Table of contents
2
Introduction
5
VOICE OF THE INDUSTRY SECTION
6
Exclusive interview with Nicolas Vedrenne | Managing Director, Merchant Risk Council Europe
8
Exclusive interview with Rossini Zumwalt | Leader of the eCommerce Payment & Risk Strategy team for Symantec
10
E-commerce Europe | MyBank - The answer to online payments harmonisationin Europe?
12
EPIF | Cross-border business transactions: key barriers and opportunities
14
NACHA | ACH Network Growth Cultivates Mobile Payment Options
17THOUGHT LEADERSHIP SECTION
18
The Paypers | Online payments today and the potential impact of industry developments on the PSP market
22
Adyen | Adyen: A Multi-Channel Payments Guide
24
Computop | White Label Solutions give Banks and PSPs Global Reach and Competitive Advantage
26
Digital River World Payments | Going Global by Staying Local – The Challenges of a Multinational Payments Program
28
Wirecard | Cross-border eCommerce: What mail order companies should watch out for when considering going international
32
Payvision | Secure e-Commerce Solutions for Children
36
Innopay | Online payments develop further: 3 key trends
38
Edgar Dunn & Company | Online and offline converge as the new omni-channel standard in Europe
42
Datacash | Conquering BRIC Countries
44
PagBrasil | Brazil the Second Biggest e-Sales Opportunity in the World
46
QIWI | QIWI Wallet and the electronic payments system in Russia
48
CashU | Filling the Credit Card Gap in the Middle East
54
Brian Crozier | Alternative payments in Canada: A Snapshot
56
Maverick China Research | Online Payments in China
60
AFTERPAY | AfterPay, your customer friendly open invoice online payment solution
62
MyBank | Taking e-commerce to the pan-European level
64
Gamigo & Just A Game | Alternative Payment Methods: The Missing Link
66
Glossary
70
Company profiles
voice
of the
industry
6
VOICE OF THE INDUSTRY
Nicolas Vedrenne, Managing Director,
Merchant Risk Council Europe
An omni-channel approach is an
important component of the future
of retail. We foresee the future
of payments for retailers as a 360°
collaboration between fraud,
marketing & sales departments
With a Masters Degree from the Paris Business School (ESG
- Entertaining your customers while shopping: Abercrombie &
Paris), Nicolas Vedrenne developed his career in France,
Fitch introduced a new shopping experience a few years ago in
the UK, Latin America and Spain with the Société Générale,
an offline retail environment that included shopping in darkness
Sema Group and Monext, specializing in payment systems,
with high-volume music and staff wearing flip-flops in the winter.
fraud prevention, risk management and credit bureaus.
Shoppers with online habits are valuing a more entertaining and
In 1999, he was responsible for several Experian businesses
high quality shopping experience.
as the President Hispano America and CEO Spain. Since 2010,
- R eviews: This trend is related to “brand reputation”. Review
Nicolas has been in charge of the European Operations for the
sites are now becoming "the norm" as aggregators. Reading other
Merchant Risk Council, the world’s foremost global, nonprofit,
customer opinions before buying is a trend affecting both the
merchant-led organization focused on managing payments,
merchant (buying experience, shipping…) and the product (sold
preventing online fraud and promoting secure e-commerce.
quality of services or goods).
What are this year's main trends in shopping beha
In your opinion, what are the differences and similari
viours?
ties, from an online payments perspective, between
The Merchant Risk Council is witnessing the following shop
the US and Europe? Also, please elaborate on the
ping trends this year:
MRC`s advocacies in these regions and your agenda
- Social Shopping: Allows friends and other users to be involved
in terms of payments.
in the shopping experience.
From the Merchant Risk Council's perspective, the US tends to be
- Mobile: By 2013, we will most likely see mobile phones overt
a broader and easier market in terms of payments compared to
aking desktop computers as the most common Web access
Europe. It is commonplace for merchants to deploy the entire US
device worldwide.
market in a single integration. In the EU, however, we contend with
- M arketing campaigns based on customization: Relevancy
the added complexity of different languages and cultures.
is key! If email marketing is the top method for promoting your
sales, it is important to target your users with relevant offers if
In terms of payment methods, there are certain European coun
you don’t want to lose effectiveness and to ensure that your
tries where retailers have specific or local payment methods that
promotion does not end up in a spam folder.
add some complexity to the platform. Credit card issuing and
acquiring industries are somewhat simpler in US with a limited
With regard to emerging economies, markets like Brazil, China or
group of players, whereas in the EU, there is a complex spectrum
India will:
of players.
- Increase the frequency of mobile payments in comparison to US
or UK customers.
It is in the interest of the MRC to find solutions to simplify the rela
- Send more personal payments than US or UK customers.
tionship between merchants, acquirers, card schemes and issuers,
- Be more willing to take advantage of deals, offers and coupons
regardless of geography.
than US or EU customers.
- Show interest in integrated payments, coupons and other apps
Legislation in the EU differs from country to country. On behalf
in e-Wallets.
of its merchant members, the MRC supports the “Directive on
Payment Services” (PSD) for an EU-wide single market for pay
How can innovation on “customer-not-present (CNP)”
ments that aims to establish a modern and comprehensive set of
solutions for e-commerce transactions be intensified
rules applicable to all payment services in the European Union.
(in Europe vs US)?
Creating a more direct relationship between merchants, acquirers,
As an international association, we observe that both US and
card schemes and issuers will provide higher conversion rates, as
EU companies see "growth in emerging markets” as one of
well as generate a larger amount of sales while reducing the fraud
their biggest challenges. European companies seem to be more
rates. In addition, defining a common framework for the entire EU
tolerant to the change, finding it easier to understand the cultural
in terms of e-commerce operations, as articulated in the Directive
differences. On the other hand, US companies tend to spend
on Payment Services (PSD), is a key component of CNP innovation.
fewer resources on localisation because their "core market” is
large enough to generate significant revenue.
All initiatives that help turn first time buyers into recurring cus
tomers by means of new technologies will increase the success
What is your opinion on the level of customer/mer
of e-commerce companies. As an example, Apple and Amazon
chant readiness for change insofar as the advent of
learned a long time ago to use tokenisation. They also implement
an omni-channel experience is concerned? Do you
continuous improvement processes to their website usability .
feel emerging economies are best suited to pioneer
this transition in comparison to their more developed
Is the omni-channel approach the future of retail?
counterparts?
An omni-channel approach is an important component of the
With an omni-channel convergence, we are witnessing a situation
future of retail. As commented previously, 2013 will be the year
where the entry level for new or smaller companies, in creating
of mobile e-commerce. However, it will also include interaction
new channels, may be easier and cheaper than that of mobile
with customers shopping via "brick and mortar" stores, online
deployments for larger companies. Larger companies have
websites, direct mailing, catalogue, mobile app vs mobile website,
to contend with concepts like high traffic availability, secure
SmartTV, social networks and gaming. We foresee the future of
connections, marketing campaigns and consistently delivering
payments for retailers as a 360 degree collaboration between
high quality solutions. They cannot make mistakes in terms of
fraud, marketing and sales departments.
quality, risk assurance or information privacy.
International companies are exploring a go-local concept. Online
Smaller companies, however, can grow more organically, and
retailers are going offline and offline ones are going online.
learn from their mistakes with less consequences. For all these
Convergence is the key and payments will be in the center with
reasons, omni-channel initiatives become cumbersome projects
the emergence of e-Wallets and other initiatives to service both
for larger companies.
customers and merchants.
7
8
Rossini Zumwalt, Leader of the e-commerce
Payment & Risk Strategy team for Symantec
All of us should strive for a
robust community of merchants
and providers, with the best
interests of our customers always
at the forefront
Rossini Zumwalt is the leader of the e-commerce Payment
As one of e-commerce's leading professionals in
& Risk Strategy team for Symantec, and is responsible for
Payments, what are some of the key milestones of
managing the payments and risk services for all global
your success when it comes to ePayments Strategy?
markets. She directs a team that provides offerings including
In e-commerce, I believe that if you do not have a payments
payment expansion and services, order screening and fraud
focus, you might as well be giving your products and services
prevention, chargeback management and recovery, and
away for free, or driving your customers to your competitors.
billing operations for Symantec’s online Consumer, SMB and
The complexity of payments creates challenges for merchants on
Enterprise customers. Rossini started her e-commerce career
what types of payments to offer to their customers in a particular
at Symantec more than 7 years ago. She transferred in March
market. Symantec is a global organization that does business
2009 from the corporate headquarters in California to Europe
in almost every country in the world. When defining a payments
to establish and manage Symantec Software (Luxembourg)
roadmap, I consider many factors such as competition, customer
SARL which sells to European online consumers. Rossini also
preference, applicability to digital merchants, effectiveness in
serves as the Treasurer of the Merchant Risk Council and is a
recurring transactions, and return on investment. My collaborative
member of the European Advisory Board.
approach to defining our payments roadmap is highly dependent
on my sales team, trusted solution providers, payment researchers,
What is your role in the MRC organization and how
and other key parties to ensure that we have invested in the best
does it relate to MRC members?
types of payments that will grow the business.
I wear many hats at the MRC, including Global Board Member,
Treasurer, Co-Chair of the European Advisory Board, and strategy-
What do you foresee being the main industry
owner for Benchmarking. I am very passionate about the MRC and
challenges for ePayments Directors in the next
I want to continue to influence the direction, success and growth
3 years?
of the MRC globally.
The challenges will be the same but more complex. We will have
to enhance our fraud resources to handle more sophisticated
attacks coming from new channels of delivery...mobile and cloud
will continue to evolve as an offering and as a threat, as well.
For payments, I strongly believe that the industry needs to drive
better quality and efficiency. Some of the alternate payments
which are attempting to recommend or mandate certain payment
like Digital Wallets, Vouchers, and Real-Time Bank Transfers,
types and options for e-commerce that will be harmful to the
require that Payments professionals, both merchant and solution
merchant community. The MRC strongly believes that each
providers, define and influence better practices relating to
merchant has a very accurate understanding of what payment
chargebacks, security, faster fulfillment, and ultimately, a better
options fit best for each consumer's security concerns. Instituting
customer experience.
general and well-meaning laws may end-up producing the
opposite effect for consumer protection.
You have global responsibilities for an American
company but you chose Europe as your base. Why
Finally, the new Data Protection directive project is definitely
is that? And, how did your choice of 'location'
good news for payments professionals as it contemplates the
contribute to your professional development and to
European cross-border aspect of our business. As we see it,
the success of your company?
bringing uniformity across Europe is a good thing! However, we
Working for a US multinational, I am very fortunate to have the
would strongly recommend including some specific wording
opportunity to be based in Europe while managing its global
regarding crime prevention (fraud). As it currently stands, the
payment and risk organization. I have worked in corporate
project is limiting merchants in their ability to detect and prosecute
offices for most of my career, however, I have been amazed at
fraudsters, as well as to protect consumers in an adequate
my professional growth and discovery in the last 3+ years here.
manner.
Being based in Europe has truly helped me be more aware and
sensitive to the complexities of the European marketplace,
Finally, do you have any recommendations or advice
whether it concerns our customers, our products and especially
for your peers?
our payments.
As the old adage goes, 'You don´t know what you don´t know.'
Even the most recognized leaders in our industry, many of them
Few professionals have an exact vision of the
MRC members such as Apple, Microsoft, Go Voyage, Carphone
US vs. Europe market from an on-line payments
Warehouse, etc., attend webinars and industry 'experience
perspective. From your professional perspective,
sharing' events on a very regular basis. Innovation does not always
what are the differences and similarities?
come from big players but rather from a high level of interaction
When it comes to the US, which represents 50% of our overall
with players of many sectors, regardless of country origin or size.
market-share, I only have to worry about one currency, one
language and card payments, in general. In Europe and beyond,
We are in such a unique and challenging industry, however, the
the complexity expands exponentially with 20+ currencies,
vast opportunities available to us professionally and for our
languages and alternative payments that are unique in each
organization, are boundless. I am very passionate about our
market. In addition, the sharing of information with US colleagues
industry, hence, you will continue to hear me advocating strongly
is common-place, whereas in Europe it is not. The MRC is
through the MRC. All of us should strive for a robust community of
breaking ground in Europe on this important difference.
merchants and providers, with the best interests of our customers
always at the forefront.
When it comes to impending regulations, what is the
opinion of the MRC?
It's important to stress that the ultimate goal of a merchant is to
protect its consumers in a secured and 'easy to use' business
environment. Although we share the spirit and mission of the
various EU governing bodies when it comes to e-commerce
consumer protection, we are observing some regulatory drafts
9
10
Ecommerce Europe
MyBank - The answer to online payments
harmonisation in Europe?
But in the payment landscape, the fragmentation of local alternatives
for cards lead to limited choice for pan-European merchants.
Choice in payment methods that offer reach and conversion at fair
In order to improve reach at a pan-European level, cross-border
cost would be welcomed by merchants as well as the possibility
e-commerce has to be stimulated by harmonising online payment
(across Europe) to steer consumers towards preferred payment
systems. The European payments industry has to harmonise the
methods through surcharging. Unfortunately, what Europe is lacking
online payments landscape by implementing the MyBank scheme
is a variety in online payment solutions for cross-border transactions.
and offering accompanying services (such as e-mandates and
Currently we are witnessing card-based payments as the most
e-identity) to both merchants and consumers.
common cross-border online payment method, but there is a
lack of non-card based solution that allow such a similar reach.
Lack of consumer confidence is the main barrier
Having numerous efficient payment solutions, with large consumer
One key barrier for consumers, as identified in the Digital Agenda
reach, will be in the interest of both online retailers and consumers.
of the European Commission (2010), for shopping online is the
lack of confidence in the online payment methods. It is in the
One solution to rule them all
interest of the e-commerce sector to eliminate these barriers,
Web merchants’ main concern is that card-based payment
since this will foster e-commerce growth. Consumers want more
methods have high prices and are still considered as not secure
trustworthy online payment methods. The financial industry has to
from the consumers’ point of view. Card-based online payments
intensify innovation in the field of ‘customer–not-present’ solutions
are not the optimal solution to the cross-border problem, and
for e-commerce transactions and work on alternative solutions for
other solutions should be explored. Evidence shows there are
card payments. Improving the current range of payment options
viable solutions for Online Based electronic Payments (OBeP),
will fuel market growth even further.
which could satisfy the three main criteria to payment methods:
reach, conversion and cost. Reach: OBeP are based on Online
What makes the best payment mix?
Banking frameworks. Online Banking is already largely available to
Web merchants determine their optimal payment mix based on
European consumers, allowing great reach throughout the region.
three criteria: reach, conversion and cost. Reach is defined as
Conversion: Online Banking is considered as a safe environment
the number of potential buyers that have access to the mix of
by European consumers, which would trust a payment method
payment methods. The total reach of a merchant’s payment mix
based on this solution. Cost: OBeP have a higher security profile
determines whether an interested visitor is a potential customer.
than credit card based payments, allowing for lower costs.
The conversion determines the probability of that potential
customer becoming an actual customer: it determines business
Online Banking e-Payment (OBeP) solutions are common in
revenue, inter alia. Finally, fair cost of the payment partially affects
several European regions and are highly appreciated by merchants
the profitability of that customer. The cost of payments is among
and consumers. An OBeP solution that leverages the Single Euro
the merchants’ most important concerns, but only after both reach
Payments Area (SEPA) payment instruments (SEPA Credit Transfer
and conversion are satisfied.
(SCT) and SEPA Direct Debit (SDD)) would have the combined
reach of the SEPA payment instruments and the online banking
In their search for reach, merchants are better equipped to increase
offerings to start with. The challenge is to combine this with
the number of payment methods they offer than consumers are
conversion by means of a simple user experience and a trusted
willing to increase the number of payment methods they use.
environment. In terms of cost, OBeP based on SCT solutions does
Especially in cross-border e-commerce, merchants need to offer
not carry the credit risk associated with credit cards. Therefore,
more payment methods to guarantee reach.
it can offer lower costs.
Paul Alfing, Chair of the E-payments Committee, Ecommerce Europe
Although OBeP is currently used in several European countries,
the reach on a European scale is lacking. Not many online banking
customers have the ability to use OBeP services, compared with
the number of those able to use cards and online banks. Therefore
more online banks in Europe should start offering OBeP to
consumers and merchants and offer cross border interoperability.
MyBank - Unlocking e-payments in Europe
The only potentially successful pan-European initiative in this field
seems to be MyBank. MyBank is an initiative of EBA CLEARING,
a commercial organization that provides solutions for banks.
MyBank is a pilot that started of the 4th of July this year between
French and Italian banks until the end of this year. In total there are
about 28 supporting banks of different nationalities, but if these
Abo u t
the
co m pa n y:
Eco m m e r c e
banks will implement MyBank depends on the result of the pilot.
Europe is the association representing
companies selling products and/or
MyBank will unlock e-payments for all European countries, through
services online to consumers in Europe.
the familiar and trusted online banking portal in combination with
Founded by leading national e-commerce
the SEPA payment instruments SCT and SDD. Web merchants
associations, its mission is to advance
have great expectations for this solution, as it will combine reach
and conversion (the Online Banking portal is trusted by consumers)
the interests and influe nce of e-com
and offers a non-reversible payment (when based on SCT) and
merce in Europe through advocacy,
competitive fees. Important with MyBank is that banks should
communication and networking.
consider all payments within Europe as domestic transactions.
With SEPA, the European market for payment services should be
The goals of Ecommerce Europe are:
unified, however the cost of processing card payments still varies
greatly between countries.
1. Enhance the success of the European
B2C e-commerce industry;
2. P rovide for a strong and effective
To provide more choice of payment methods, there’s demand for
repres entation of B2C e-commerce
alternatives for cards that offer reach and conversion at fair cost.
industry in Brussels;
MyBank is a welcome solution as it allows the benefits of a familiar,
3. Advance the interest of B2C e-com
trusted payment method that does not allow for charge backs
merce industry with relevant stake
on a pan-European scale. Crucial for success is the adoption by
holders and institutions;
national banks of initiatives like MyBank.
4. In an environment where e-commerce
companies feel at home;
5. With new brand recognition and mem
bership engagement at all levels.
www.ecommerce-europe.eu
11
12
EPIF
Cross-border Business Transactions: Key
Barriers and Opportunities
Aside from the sheer inconvenience of the current system, there
are also the facts: that cross-border payments are expensive, in
terms of fees and foreign exchange rates charged by banks, and
Whatever business you are an expert or world leader in, it is quite
they are slow. In most circumstances, it takes at least two days
likely that making or receiving payments from another country is
between the money being sent and it being received – vital time in
one of the most problematic areas for your organization. In 2012,
the business cycle.
with all of the technological advancements that we have seen
over the last 20 years or so, it would be easy to think that moving
There is not sufficient space to describe why these imperfections
money from Manchester to Mumbai should be as easy as moving
exist, but let us examine whether online payments can help solve
money from Manchester to Macclesfield (around 10 miles away).
them and also what barriers there may be.
However, it is not!.Could the use of online and mobile payments
help in this area?
Online solutions
Online payments could provide a potential solution to a number
Before addressing the question it is important to clarify what we
of these problems. Firstly, simply by using the computer as a
mean by both business transactions and by online payments.
remote access device to their bank account, companies can
For the purposes of this article business transactions are taken
make payments without the need to leave the office or wherever
to be those sent between one business and another for business
the payer is..This simple improvement undoubtedly leads to
purposes or between a business and an individual for salary/
enhancements in productivity of several hours per day.
pension purposes.
If more complex linkages between banking systems and online/
Online payments are those made using an electronic device
mobile networks are developed, it is possible to see the actual
(computer, tablet or phone) at either end of the payment. This could
transfer time reduced to a same-day or next-day service.
be purely for access to a traditional type of banking system or it
This will, of course, require an improvement in inter-bank settle
could be by using a mobile wallet or stored value method.
ment times and conventions..It is possible, even in the current
environment, for business to make same-day payments, but it is
Current challenges
not seen particularly often for most business payments..Whilst a
There is undoubtedly potential for online solutions to assist
computer or a mobile phone can be seen as an excellent source
in this area – after all we are talking about a USD 13 trillion
for transmitting information, the funds for settlement will still have
market. But first, what is wrong with the current situation?
to move via a value mechanism and this could involve developing
Well, most international business payments are made from a desk
a separate system to the current banking systems or improving
or in a bank branch. For most smaller businesses, it still involves
the banking systems themselves.
completing a form in paper, physically leaving the office premises,
going to a bank branch and waiting in line with everyone else.
If a separate system is developed for online/mobile business-to-
For many organisations this last element alone can take a number
business payments, this would also have the benefit of introducing
of hours each day. For others, at least there is now the opportunity
significant price changes..Just look at how the development
of undertaking each transaction online and for storing the details
of the internet and the mobile phone has affected the price of
of regular beneficiaries..
international cross-border phone and data charges. A new system
will also enable payments to be made in those rural areas where
there are not many bank accounts.
Leon Isaacs, Vice-President and Chair of the Public Affairs Working Group EPIF
Naturally, there would be a number of challenges to be overcome
for this type of innovation to be successful. Probably the biggest
challenge is that there would have to be integration between
banking and internet/mobile networks at a payments level.
This really means having highly advanced security mechanisms..
Fraud and security breaches are key areas of attention in all
financial systems and it will be critical to address this here as well.
A connected area is that whatever system is used, it has to
engender trust. Not only is trust in the technical systems that are
being used essential, but it is vital that any customer using the
service knows that their money is going to be safe and that it gets
there on time. This involves regulators, bankers, mobile operators
and money transfer companies. They will all need to co-operate,
they will all need to be able to make money and they will all need
About the company: EPIF represents the
to keep the interests of the business customers in mind.
interests of the payment institution
sector at a European level. Its members
So far, banks in most developed countries offer some form of
represent the broad range of business
online cross-border payment to some of their business customers.
models covered by the Payment Ser
However there are many customers that do not yet have access
vices Directive (PSD) and include compa
to these services. The extension is now technically possible for
nies and national associations from
all banked businesses and there are not any specific know-your-
every part of Europe. EPIF seeks to
customer issues about the sender (for the sending bank) but
represent the voice of this industry
there are many challenges for the sending bank in respect of the
with EU institutions, policy makers and
receiving entity. This area is difficult to address as obtaining data
stakeholders. It aims to play a con
on the beneficiary is often difficult and banks have to resort to
structive role in shaping and developing
negative databases.
market conditions for payments in a
modern and constantly evolving envi
Making business payments online offers great potential to save
ronment.
time and money for businesses. If efficient services can really be
developed then everyone can win. However, to do this there needs
www.paymentinstitutions.eu
to be a truly cooperative effort between all stakeholders – banks,
regulators, money transfer companies and potentially mobile
Leon Isaacs is Vice-President and Chair
operators. Let us hope that we can move from competition to
of the Public Affairs Working Group
co-operation in this area.
at EPIF. He is also Managing Director of
the International Association of Money
T r a n s f e r N e t wo r k s ( IAMTN ) & C h i e f
Executive Officer - Developing Markets
Associates Limited (DMA).
13
14
NACHA –
The Electronic Payments Association
ACH Network Growth Cultivates Mobile
Payment Options
In January 2011, new rules to support mobile ACH payments
This study also pointed to the fact that many financial institutions
were incorporated into the NACHA Operating Rules, providing a
are strongly considering the ACH Network as part of their
framework for the financial services industry to accept, process
organizational mobile strategies. Large and medium financial
and/or originate mobile-initiated ACH consumer debit payments.
institutions say WEB has been the largest driver of volume over
The new rules augment existing requirements for internet-Initiated
the past few years and instrumental to retaining large business
Consumer Debit Entries, which are classified in the ACH Network
customers. Including WEB in product offerings is a smart business
using the WEB Standard Entry Class (SEC) Code. The adoption
decision. Overwhelming smartphone adoption rates, coupled with
of rules to support mobile transactions represents the first step in
steep advances in technology, has encouraged NACHA to further
solidifying the role of mobile payments in the ACH Network.
explore enhancements to the NACHA Operating Rules to support
industry innovation in the mobile channel.
Since introducing the rule, evidence suggests the ACH Network
experienced a rise in the number of mobile payments. Second
To that end, in August of 2012, NACHA introduced a new rules
quarter 2012 ACH Network WEB (Internet/mobile-initiated trans
proposal to expand use of the ACH Network for person-to-person
actions) volume climbed 9.3% over 2011, and today represents
(P2P) payments, which can be driven by mobile technology.
almost 20% of total Network volume. The growth may be
In the same way that online bill payment can leverage the mobile
partially attributed to expansive adoption of smartphones by U.S.
channel, various mobile methods are also used today to support
consumers, reaching almost 50% in 2012. Such soaring adoption
P2P payments. Given the convenience and portability afforded by
rates present a prime opportunity for financial institutions to
smartphones today, NACHA anticipates increased growth in P2P
ensure their product offerings include a mobile payment capability
and person-to-small business payments in the future.
to better serve customers.
In the strategic growth and direction of the ACH Network, NACHA
To capitalize on these opportunities in mobile ACH payments,
is paying close attention to developments in mobile technology.
financial institutions must leverage the WEB SEC Code, and
Engaging with industry partners, NACHA has provided input on
research by NACHA’s Internet Council shows financial institutions
how the ACH Network can be utilized within a “mobile wallet,”
plan to do just that. Thirty-one percent of large financial institutions,
whereby the smartphone replaces the physical wallet and
with assets exceeding USD 25 billion, already offer Internet-
extends broad capabilities to consumers and businesses that go
Initiated ACH consumer debits (WEB) to originators. Future
beyond payments to include a process for passing payments and
projections signal growing demand as 15% of small (with assets
information together. A report authored by the Boston and Atlanta
less than USD 1 billion) and 7% of medium (with assets between
Federal Reserve Banks and industry thought leaders states the
USD 1 billion and USD 25 billion) financial institutions indicate
mobile wallet can play a role to help reduce fraud and costs
strong interest to implement WEB transactions in the near future.
associated with fraud to financial institutions and businesses.
NACHA will continue its work with the industry delivering mobile
wallet solutions that capitalize on the ability of the ACH Network
to efficiently carry payments and related information to support
end-user requirements.
Susan Pandy, Senior Director, Internet & eCommerce, NACHA
About the company: NACHA manages
With mobile payment adoption growing, what can financial
the development, administration, and
institutions do to prepare for developments in mobile ACH?
governance of the ACH Network, the
First, financial institutions can ensure they process WEB
backbone for the electronic movement
transactions in compliance with the NACHA Operating Rules.
of money and data. The ACH Network pro
Furthermore, NACHA encourages financial institutions to
vides a safe, secure, and reliable net
participate in its Internet Council by providing insights and input to
work for direct account-to-account
continue to build an infrastructure that supports mobile payments
consumer, business, and government
in the ACH Network.
payments. Annually, it facilitates billions
of Direct Deposit via ACH and Direct
Financial institutions can assess how to best position their mobile
Payment via ACH transactions. Used by
solutions by working to:
all types of financial institutions, the
ACH Network is governed by the fair and
• Use a variety of resources to learn more about ACH and mobile
payments
• Assess the market for existing and potential ACH originators to
gauge interest and evaluate preferences
equitable NACHA Operating Rules, which
guide risk management and create
payment certainty for all participants.
As a not-for-profit association, NACHA
• Educate originators about rules, regulations and procedures
represents more than 10,000 financial
• Conduct a risk management and fraud prevention audit
institutions via 17 regional payments
• Anticipate internal procedural and external service changes
associations and direct membership.
• Create a blueprint for integration and implementation
Through its industry councils and
forums, NACHA brings together pay
For further information on developments with ACH Network mobile
ments system stakeholders to foster
payments, please visit NACHA’s Internet Council website at
dialogue and innovation to strengthen
http://tic.nacha.org.
the ACH Network
www.nacha.org | www.electronicpayments.org
www.payitgreen.org | https://direct.nacha.org
Susan Pandy is senior director of Inter
net & eCommerce at NACHA — The Elec
tronic Payments Association. In this
capacity, she oversees NACHA’s Internet
Council and its Mobile ACH Payments
Work Group, which explore payments
that originate from the mobile channel
and ways to enable efficient and effec
tive adoption in the ACH Network.
15
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thought
leadership
section
18
THOUGHT LEADRSHIP
The Paypers
Online Payments Today and the Potential
Impact of Industry Developments on the
PSP Market
While credit card companies have increasingly turned their
focus on testing and adopting strategies to combat online fraud
spanning the globe, alternative payment systems have started to
make inroads into the payment services industry by cashing in on
E-commerce has long been heralded as having the potential to
the consumers’ demand for more online payment options.
act as an engine for new revenue growth. At present, cross-border
e-commerce is far from being utilized to a full extent, or at least
Consumers will use PayPal, Google Checkout and other payment
this is what statistics so far suggest.
methods other than plastic for 23 percent of e-commerce
transactions in 2016, up from 20 percent today, a report released
In spite of the fact that much of the discussion in online retail
by Forrester Research indicates. The “U.S. Alternative Payments
is around fraud prevention, strong calls to action towards the
Forecast, 2011 to 2016” report states that non-card payments will
industry have been made with regard to more efficient e-payment
account for USD 110 billion worth of e-commerce transactions
services which are less sensitive to fraud, but also have more
in 2016, up from USD 64 billion in 2012. Forrester estimates that
cross border reach and lead to more sales conversion. Therefore,
consumers will spend USD 327 billion with online retailers in 2016,
“cross-border” and “sales conversion” are also highlights which
up from USD 226 billion this year.
should not be left to chance.
The online and mobile payment market is expected to undergo
The present article aims to underline the fact that, given the
significant growth with even some government institutions
constant changes in the industry, payment service providers need
supporting the development of alternative payment channels
to constantly re-examine the basis on which they deliver customer
across various sectors. Until recently, startups and non-traditional
propositions.
players have been the most active in the alternative payments
space. In this context, financial institutions must take advantage
Touted as one of the most important partners for companies
of the various options available while leveraging their existing
using online transactions, a payment service provider (PSP) is
payment infrastructure or risk-operational processes.
any service provider which enables online and offline transactions
for merchants. Such a provider offers retailers online services for
Keeping up with the ever evolving payment
accepting electronic payments by a variety of payment methods
landscape is a constant concern
such as credit card, bank-based payments such as direct debit,
bank transfer, and real-time bank transfer based on online banking.
As e-commerce continues to grow, new channels emerge with
consumers and merchants of various types. What we currently
witness is a convergence of e-commerce and traditional brick-
The increasing role of alternative payment methods
and-mortar retail. The market share of e-commerce has reached
When one thinks of innovation in the retail payments space,
a turning point for brick-and-mortar players, as they’ve decided
alternative payments are definitely on top of the mind. Over the last
to enter the e-commerce arena using the best of e-commerce
years, products such as PayPal, Amazon Payments and eBillme
learnings and capitalize on their unique advantages which
have addressed both consumers and merchants' need for solutions
e-commerce players lack. Consumer behaviour is increasingly
to the drawbacks associated with a credit card transaction
influenced by this growing convergence of multiple technologies
on single devices that are available on an “anytime, anywhere”
In general terms, alternative payment methods encompass non
basis, allowing the internet to evolve and grow its reach even
credit-card payment technologies including digital wallets, mobile
further. This is where the value of the mobile channel becomes
payments, real-time bank transfers and offline credit transfers.
more evident, because as far as convergence is concerned,
THOUGHT LEADRSHIP
Adriana Screpnic, Editor-in-Chief at The Paypers
smartphones are well-placed to allow consumers to carry out
multiple types of activities: pay online in social networking /
gaming environments, receive mobile transaction alerts, carry out
mobile money transfers, access funds and pay bills.
This trend is proof that all players active in the e-commerce space,
including PSPs, are in a hurry to enlarge their footprint, increase
revenues and grow market share. In this context, payments become
an important factor to be addressed for e-commerce to sustain
this growth.
About the company: The Paypers is the
leading independent source of news and
analysis for professionals in the global
Online payments tomorrow
pay m e n t co m m u n i t y. O u r p r o d u c t s
In terms of online payments, it goes without saying that regions
are created by payment experts and
such as Latin America, Mid-East/Africa and Asia Pacific are
have a special focus on all major
underserved, as compared to their US or Western European
d e v e l op m e n t s i n pay m e n t s - r e l at e d
counterparts. Nevertheless, these regions are witnessing strong
industries in cluding cards, online
economic growth and the emergence of a strong middle-class,
payment, online banking, e-commerce,
which provides a stable consumer base that wants to shop. In
mobile payments and e-invoicing. The
such a context, PSPs will clearly have to adapt their offering and
Paypers is also keen on keeping its
thus globalize their reach to better serve their merchants. PSPs
readership informed with regard to
could model such an evolution by either entering new markets or
online fraud prevention innovations
teaming up with local PSPs to broaden reach.
and the most significant trends in the
e-identity space, from a technological
The variety of online payment services is the result of two diametri
perspective.
cally opposed market tendencies. On the one hand, in an everevolving technological and social environment, market players
www.thepaypers.com
will seek to innovate on their own or partner with innovative
companies to bring even more different online payment methods
Adriana Screpnic is Editor-in-Chief at The
on the table. On the other hand, due to various factors, some of
Paypers, the leading independent source
the existing online payment methods might not find their own
of news and analysis for professionals
place in the future online payment landscape. As a result, some
in the global transaction services
of them will simply disappear or be involved in an acquisition or a
industry.
merge. PSPs need to stay alert and always be ready for a change.
Adriana has been actively involved
The near future will be a period of captivating possibilities for
in covering online payments-related
online payment providers which are flexible enough to keep their
topics for five years now. She enjoys the
transaction prices low and offer attractive features for retailers
dynamics of the global online payments
at the same time. Those PSPs that simply stick to credit card
ecosystem and is keen on tracking and
processing are expected to fall behind.
analysing the latest developments in
the field.
19
general
trends in
the online
payments
and
e-commerce
market
thought
leaders
discuss...
22
THOUGHT LEADRSHIP
Adyen
Adyen: A Multi-Channel Payments Guide
Adyen supports over a hundred payment methods worldwide,
including all major credit cards and every relevant payment
Adyen was founded on a single, straightforward proposition – to
method in Europe, North America, Asia Pacific, North America,
deliver innovation to the payment industry. Six years later, this one
Latin America and Oceania. New methods continue to be added
idea has given rise to a company that has pioneered advanced
every week.
payment technologies and processes that have optimized global
commerce via online, mobile, IPTV, point-of-sale (POS), mail/
Merchants using Adyen online have complete control over the
phone orders and direct electronic invoicing.
look and feel of their payment page thanks to advanced skin
technology, meaning that every aspect of a page can be optimized
Adyen is fully integrated with the global e-commerce environment,
to convert the maximum number of transactions. A recent addition
with a single solution that is suited to all countries, all requirements
to its suite of conversion analytics tools has been A/B Testing
and all relevant channels. In a market previously dominated by
of Payment Pages, a functionality which enables merchants
‘first generation’ payment providers offering basic services, Adyen
to experiment with different payment pages at the same time.
has taken a leap further forward; building a solution that meets the
A/B Testing routes shoppers through to slightly differently
needs that e-commerce merchants have today.
configured pages enabling merchants to measure the conversion
rates of each individual page and optimise accordingly.
Significantly increased conversion rates are possible thanks to a
A/B Testing of Payment Pages comes as standard as part of the
simplification of the payment experience for shoppers. Increased
Adyen solution.
shopping basket value has been achieved by extending the
functionality of the payment pages. A wealth of statistical and
Mobile
metrical data can be used to optimize every aspect of the payment
Mobile is increasingly seen as the primary channel for customer
process, thanks to technology that provides far deeper insight
interaction. Adyen has been developed to support all relevant
than any other competing solution.
mobile operating systems and is suitable for both native apps as
well as mobile websites.
From creating ultra-streamlined, single-click, single screen
payment processing, to generating unparalleled insights into
Innovative, mobile-optimised skin technology enables application
shopper behavior at the checkout stage, Adyen continues to
developers to adjust all features associated with the look and feel
thrust breakthrough after breakthrough into the payment arena.
of the mobile payment checkout process, and the same single-
Here’s how…
click functionality offered online also drives significantly increased
payment conversion rates on mobile.
Online
Adyen offers an innovative, easy-to-use, online solution which
Point-of-Sale (POS)
increases conversion rates and significantly reduces costs for
Adyen POS has been tailored to accommodate merchants of all
merchants. It does so by using a unique, redirect-based payment
sizes, from multinational brand name chains to small and medium-
page which hosts all transactions and removes the burden of
sized stores.
regulatory compliance from the merchant, allowing them to focus
on other areas of their business. The entire process is handled
with complete transparency and total insight into performance.
THOUGHT LEADRSHIP
Roelant Prins, Chief Commerce Officer, Adyen
Adyen’s multichannel approach creates possibilities for refunds
Again, as with other channels, merchants benefit from full control
where a cash register can be integrated with the Adyen solution,
over a centralised back office which provides full conversion
enabling historic transactions to be accessed instantly; or the
statistical information and the opportunity to utilise Adyen’s A/B
creation of in-store web shops where shoppers can order and
Testing for payment pages functionality.
pay in store using tablets as payment devices – particularly useful
when an item is out of stock or when selling an item that simply
isn’t economical to keep in store.
It also clears the way for benefits which extend to other areas
such gift voucher or loyalty programme integration; in-store queue
minimization; open invoicing to be offered to trusted customers, or
cross-channel, cross-country risk checks to be carried out at point
of sale; and smart routing of payments to the acquirer offering the
lowest costs and the highest conversion rates.
Adyen POS is as simple to use and easy to integrate online as it
is on mobile and that is because it utilises the same advanced
About the company: Headquartered in
technology across all payment channels.
Amsterdam, with offices in Boston, San
Francisco, London, Paris, Sao Paolo and
IPTV
Singapore, Adyen is the leading next
In addition to mobile, online and point of sale, Adyen provides the
generation service provider of global
same fully PCI-compliant solution for Samsung and Philips IPTV
payment solutions for international
platforms, with further platforms soon to be added. This means
merchants. Using the latest technology,
that an IPTV application or content provider using the Adyen
Adyen operates a highly scalable, cost-
solution is free to fully customise the look and feel of its payment
effective payment platform that sup
page, effectively being able to modify every last pixel on the
ports all relevant sales channels,
screen.
including online and mobile.
Adyen’s innovative payment solution,
Conversion-boosting payment methods such as Premium
built on over 15 years of industry expe
SMS and IVR are fully supported, in addition to more traditional
rience, enables merchants to signifi
methods such as Credit Card which is offered via easy digit entry
cantly increase online conversion by
on a remote control. Returning customers can even pay with just
optimizing the payment process, while
the click of a button, or by entering their three digit CVC code,
mitigating fraud and risk. It currently
which is an important factor for boosting conversions.
s u ppo r t s m o r e t h a n 2 0 0 pay m e n t
methods, 187 transaction currencies
and 16 settlement currencies used on
six continents.
www.adyen.com
Twitter: http://twitter.com/AdyenPayments
23
24
THOUGHT LEADRSHIP
Computop
White Label Solutions Give Banks and PSPs
Global Reach and Competitive Advantage
For banks and PSPs, getting it wrong risks seriously inhibiting the
ability of customers they serve to successfully transact in their
target country markets.
In today’s global e-commerce market, merchants are demanding
extra payment services to expand their cross-border commerce.
Preventing fraud and more
Markets such as China are more accessible than ever before,
But it doesn’t end there. Preventing fraud and guaranteeing
while the emergence of a new consumer class in Latin America
payments is critical when conducting business across borders or
represents a hot opportunity. Meanwhile, Europe and the US
overseas. The maintenance and continuous changes of software,
remain significant target markets for online retailers and other
the observation of new banking rules or the requirements of
offline business sectors looking to grow their customer base.
verification services demand more time, effort and money.
Yet, operating multiple systems and interfaces makes it difficult to
For acquiring banks and PSPs, extending services into new
undertake effective fraud prevention in the payment process and
territories represents a costly challenge that requires significant
ensure seamless payment processing. The good news is there is
upfront investment and effort-encompassing everything from
a better way.
delivering appropriate domestic payment options to managing
local, legal and regulatory requirements, risk management and
Partnering with Computop
fraud prevention in the payment process. All of which inhibits time
For over a decade we’ve been partnering with banks and PSPs,
to market.
providing the services and local insights they need to ensure their
customers can transact with confidence across regional borders
Furthermore, fast-moving global commercial trends mean that
and internationally.
banks and PSPs need to flex their geographic service portfolio as
the trading demographics of their customers flux and change.
Offering just one interface, Computop’s Paygate platform
is a powerful global payment solution that incorporates all
Achieving this – especially when transaction volumes and market
relevant local payment methods plus extensive fraud prevention
locations are difficult to predict or likely to evolve – makes Do-It-
capabilities.
Yourself solutions even more risky and potentially costly.
Available as a white label solution, Computop Paygate delivers
Managing complex payment landscapes
instant access to over 50 payment methods, including local and
Fast product delivery is a real challenge, especially in a complex
international payment options for ecommerce, mobile payment
geography like Europe. Banks and PSPs have to navigate a huge
and PoS solutions, giving banks and PSPs the ability to support all
number of payment options that range from online payments to
their customers’ online, mail and call centre transactions anywhere
wallet systems, local debit card schemes or immediate transfers
in the world. But that’s not all.
and secure invoice payment – and more.
The Computop added advantage
Resolving this means establishing bank relations and connecting
As a leading global PSP, our secure payment platform delivers
to dozens of payment solutions, potentially managing up to 30
significant benefits, including payment guarantees for many
contractual relationships to ensure the payment methods European
payment types plus a unique 90-day extended payment guarantee
consumers and businesses expect to encounter are available. In
for Visa and MasterCard transactions that’s highly valued by
addition, prices have to be posted in Euros, British Pounds Sterling
retailers and businesses whose delivery or lead time extends
and a range of non-EU currencies that take account of the Nordics
beyond 14 days.
as well as Central and Eastern European countries.
THOUGHT LEADRSHIP
Ralf Gladis, CEO, Computop
In addition to our standard payment services, we offer a range of
fraud protection and risk management services, which banks and
PSPs can extend to their customers, from credit scoring and card
About the Computop Paygate platform:
origin checks to GEO IP origin checks, device identification and
Computop Paygate is a PCI certified pay
velocity checks, ensuring they can transact with confidence.
ment platform that provides multi
channel service providers and retailers
When it comes to reporting we offer multiple options. Our white
with
secure
pay m e n t
solutions
label partners can opt to power their own reporting interface with
and efficient fraud prevention for
our data, or give their customers direct access to our reporting
international markets. With just one
systems which can be tailored to the exact look and feel they
interface needed, Computop Paygate
expect to see.
allows retailers access to over 50
payment methods including all relevant
Managing customer support is also a cinch. By utilising our
local and international payment options
supp ort services, white label partners ensure their customers
for e-commerce, m-commerce and POS
get instant access to experts who understand local payment
solutions. Leading e-commerce solutions
challenges and can resolve issues such as managing an open
from the likes of Demandware, hybris,
invoice in Germany or Switzerland, or undertaking credit scoring
Intershop, Magento, Oxid eSales and SAP
in the Nordics.
Business ByDesign all support Computop
Paygate as a preferred payment service
Examining the gains
solution for global payment processing.
When it comes to satisfying the needs of merchants fast, the
In addition, Computop offers Computop
Computop Paygate white label solution makes it easy for banks
Paygate as a white label solution to
and PSPs to achieve significant cost savings while rapidly
banks and payment service providers
facilitating payment processing and access to new geographies.
(PSPs) enabling them to provide their
All of which is important for expanding their payment portfolio and
customers with secure and seamless
generating additional revenue streams.
payment processing.
Outsourcing to a trusted partner like Computop ensures compre
About Computop: Computop is a leading
hensive service delivery plus the widest possible range of local
g l ob a l pay m e n t s e r v i c e p r ov i d e r
payment methods. All of which are important when it comes
( P S P ) t h at p r ov i d e s co m p l i a n t a n d
to extending the reach of customers looking to trade with the
s e c u r e e - co m m e r c e , P o i n t of S a l e
possible number of consumers.
(PoS), m-commerce and Mail Order and
T e l e pho n e O r d e r ( M O T O ) , g l ob a l ly.
Providing a ‘one-stop-shop’ to managing all the issues involved –
The company, founded in 1997, is head
including instant access to a technology platform and eradicating
quartered in Bamberg, Germany with
the need to manage local regulatory requirements, processing,
local teams also within China, the United
SSL certificates and encryption, customer facing support or
Kingdom and the United States of America.
fraud management – we make it easy for your customers to do
business, wherever they may be, while ensuring your brand stays
www.computop.com
uppermost in their mind.
[email protected]
25
26
THOUGHT LEADRSHIP
Digital River World Payments
Going Global by Staying Local The Challenges of a Multinational
Payments Program
Key Payment Localization Tactics
Localization is a process in which multinational merchants
replicate the experience a consumer would have if they were
buying from a local merchant or a merchant with a local branch.
As societies around the globe adopt internet and mobile
Important localization tactics include:
technologies in greater numbers, our increased connectedness
1. Translating your site and e-store to the local language
can make the world seem like a smaller place. Interactions that
2. Presenting pricing in local currency with local tax rates
once transpired over the course of days and weeks can now occur
3. Offering the locally preferred payment options
in an instant and access to information through mobile and the
4. Implementing the standard shipping and return policies
web has provided global consumers with greatly improved access
for the particular market
to products and services.
5. Offer local language customer support
Merchants are wise to take advantage of the global consumer’s
It can be labor intensive to implement payment localization tactics.
growing demand for the wide array of goods that are now available
They require resources and relationships within the region you’re
online. However, the world is not as small as today’s technology
selling into. What’s more, they can change frequently as customer
can make it seem. It is important to understand that, by itself,
behavior and preferences vary over time – this is especially true
ease of access to new markets via the web does not guarantee
when it comes to offering locally preferred payment options.
success. In fact, even for the most experienced global merchants,
So in addition to getting effective localized programs off the ground
today’s connected online marketplace remains a vast frontier—
in high-value global markets, merchants must also continuously
one that is ripe for exploration, yet riddled with new challenges.
monitor customer experience metrics, fine tune localization
tactics, and test again.
Entering New Markets: Beyond the E-Commerce Store
Getting your products found online by consumers in new markets
Local “Know-How” is Not Easily Accessible
is an important step, but it’s only one in the complex process that
In-depth understanding of the local market conditions, including
is multinational commerce. Program success requires that you
knowledge about the local culture, habits and purchasing beha
think about what happens once potential customers arrive at your
viors, is not something that can be learned from a book. It is
store, like what you have to offer, and are ready to purchase.
acquired over time, gleaned from the experience of doing business
in the country, and learned from making mistakes.
Gain Trust through Localized Payments
One of the most common mistakes merchants make when
In addition, moving into new markets adds administrative and legal
entering new markets is failure to take a localized approach to
complexity and an exponential increase in relationships with banks
the transaction itself—the payment process. This is a significant
and providers. As each country can apply their specific regulations
missed opportunity. Consumers in many parts of the world still feel
and each bank chooses their standard reporting format, it’s easy
hesitant to pay online due to security concerns and lack of trust in
to understand that back office processes for global operations can
the online payments infrastructure. So to convert online shoppers
be a messy project.
to buyers, merchants must gain the global consumer’s trust.
Success in local markets is not easily accessible and it comes
Building brand awareness in multinational markets is beneficial,
from a long-term commitment. To succeed, merchants can choose
but it can take time. An immediate way merchants can gain
to go local on their own, hiring a team of local experts in each
consumer trust and increase conversion in new markets is by
market, or they can partner with a global solution provider.
implementing a localized secure payments program in the region.
THOUGHT LEADRSHIP
Souheil Badran, General Manager, Digital River World Payments
Partnership: Important Considerations
Merchants who choose the partnership or outsourcing route still
face decisions that can impact their multinational e-commerce
success. Most leading global payments solutions providers
can help merchants offer requested payment methods in global
markets. However, a gap often lies between simply enabling
local payments and maximizing a merchant’s revenue generation
potential region by region.
To gain the greatest efficiency and ROI, consider working with a
provider who can do more than offer localized payments. A global
payments partner who is already active in the local market should
be able to handle each of the key localization tactics mentioned
above and also provide first-hand access of the most up-todate local market trends and data. You should be able to expect
aggregated benchmark metrics and best practices based on
About the company: Digital River World
the partner’s experience of working with other merchants in the
Payments is part of the Digital River
particular market.
group who builds and manages more
than 100,000 web stores for online
It is also important to be able to maintain control of your proprietary
brands across the world. Acting as
data, even when you have outsourced your payments program to
the merchant on record for these
a global partner. Because your transactional data will be key to
brands we have years of experience
manage, evaluate and optimize a global payments program – on
and unrivalled in house expertise in the
the local level as well as central.
global e-commerce area.
Digital River World Payments offers
Multinational Challenges are New Profit Opportunities
relevant payment options in nearly
Merchants who select the right global payments partner gain
every country and over 170 transaction
game-changing advantages that can increase revenue and profit.
and display currencies. Our solution
These include speed to market, cost savings, market flexibility,
features a wide range of customizable
and operational alignment.
services for managing the complete
payment lifecycle, including checkout
So don’t let the challenges of launching a multinational e-com
page optimization, A/B testing, real-time
merce program stop you from moving into new markets. Instead,
fraud detection, solutions to manage
be sure that you leverage the learning of global merchants who
PCI exposure and currency risk, as well
have blazed the trails ahead of you and global payments partners
as advanced back-office reconciliation
that understand the challenges multinational merchants face.
services and business intelligence
They can bring a wealth of past experience to your future efforts.
tools. To learn more, please visit our
website or follow us on Twitter.
www.digitalriverpayments.com
and follow @DigitalRiverPay on Twitter
27
28
THOUGHT LEADRSHIP
Wirecard
Cross-border E-commerce: What Mail
Order Companies should Watch out for
when Considering Going International
Credit cards are number one but alternative payment
methods are catching up
Credit cards are the primary means of payment accepted all
over the world. According to Forrester Research, almost half of
International e-commerce is surging ahead. More and more
the consumers questioned in seven European countries use
retailers are expanding abroad in order to attract new customer
credit cards powered by Visa, MasterCard, etc. to pay for goods
groups and sales markets. Looking abroad can also be worthwhile
purchased abroad. At the same time, the German eCommerce
for end consumers: they not only benefit from a substantially
Center Retail (ECC) confirms that alternative payment methods are
larger range of merchandise, it also makes it easier for them to
becoming increasingly popular with retailers and customers alike.
compare offers and prices, giving them the opportunity to pick out
As a result of the increased opportunities to use new technologies
some great deals. However, shop operators and customers will
and media, here too an increasing amount of goods and services
only reap the potential offered by international activities if they feel
are being ordered and paid for on line. Retailers who want to
that they have access to secure and reliable payment processing.
expand internationally should thus not only accept credit cards,
but also integrate alternative payment methods into their shops.
Wirecard Group – The world’s quality brand in the
Depending on the region, they should offer additional means of
payment sector
payment, which consider consumer needs and preferences,
As a one partner for all solutions, Wirecard Group ranks among
bearing in mind local requirements.
the world’s leaders when it comes to processing online payment
transactions, enhanced by the fraud and risk tools to support
The term “alternative payment methods” is used to refer to all
international processing. Wirecard Group offers its customers
(mostly) non-card based payment methods such as payment
from various industries best-in-class solutions and services that
services, wallets, voucher systems and bank-account based or
enable secure, smooth processing for electronic payments – no
pre-paid methods. They also include country-specific payment
matter whether these payments are carried out online, offline or
methods, which are popular with consumers and are generally
via mobile devices.
linked to their bank accounts. As a result, the acceptance of
alternative payment methods such as giropay in Germany,
The core of the Wirecard portfolio of services is a central platform
Przelewy24 (P24) in Poland, Alipay in China or MercadoPago in
that combines all distribution channels via a common interface,
Brazil is gaining importance for e-commerce merchants.
which offers savings in costs and processing effort for the
customer. The Wirecard payment platform enables the ability to
accept national and international payment methods. The payment
platform is built on a modular basis and allows customers to
select their preferred payment methods.
Payment as a key to success
Statistics have shown that consumers will often choose not to
complete a purchase if they cannot find their favorite payment
method when shopping online. That is a real challenge for
domestic e-commerce, but becomes increasingly complex when
international retailing is concerned.
THOUGHT LEADRSHIP
Cultural differences govern payment preferences
One fact is clear – namely, that cultural differences play a key role
in cross-border e-commerce. When expanding, all online retailers
have to decide which payment methods they want to offer online
in order to best reach their target groups. Wirecard, as a full
payment service provider with international experience, can help
with advice and hands-on assistance when selecting the right
payment methods for any proposed new target markets by taking
over payment processing for ongoing operations. This allows mail
order companies to focus on their core competences: their own
business.
Keeping an eye on the shop offering and risk
When considering the types of payments that should be
integrated, the focus is not only on the customer’s preferences
in individual countries. Risk factors also play a key role when
About the company: Wirecard AG is one
processing payments, and can be a crucial deciding factor for
of the leading international provi
smaller online operators. Irrespective of whether they are national
ders of electronic payment and risk
or international, shop operators have to be geared to their
management solutions. Worldwide,
customers’ wishes, and also, perhaps more importantly, know
the Wirecard Group supports over
and recognize their own risk thresholds with regard to payment
13,000 companies from various industry
defaults.
segments in their efforts to automate
their payment processes and minimize
Conclusion
cases of default. Wirecard Bank AG is a
Shop operators who are expanding into new markets benefit from
Principal Member of Visa, MasterCard
Wirecard`s end-to-end services and more than 85 international
and JCB and operates as a credit card
payment and risk management methods. Its international strategy
acquirer in 69 countries around the
means that Wirecard is a partner for shop operators who want to
world, involving over 100 transaction
develop new customer groups outside Germany.
currencies and 18 payout currencies.
Part of the Wirecard Group, Wirecard
Bank provides innovative solutions in
the fields of corporate banking, prepaid
and co-branded cards, along with
account products for both business
and private customers. Wirecard AG
is listed on the Frankfurt Securities
Exchange (TecDAX, ISIN DE0007472060, WDI).
www.wirecard.com
29
The Paypers - Insights in payments
The Paypers (www.thepaypers.com) is the leading independent source of news and analyses for professionals in
the global payment industry. Our products are created by payment professionals and cover all significant develop
ments in financial transactions, with a special focus on online payments, online banking, mobile payments,
e-invoicing, e-identity and SEPA. Our portfolio includes headlines, newsletters, company profiles, publications,
events, jobs, buyer’s guides and advertising via multiple media channels and social networks.
Insights in payments – this is what the Paypers is all about. On the one hand readers
get deep insight into the payment industry and on the other hand for companies the Paypers
offers a great advertising portfolio. For example, with our DIMOCO hub we handle mobile
payment transactions in the Central- and Eastern European countries. That means that we
are a niche player and the Paypers is an ideal partner for us
Margit Anglmaier - Vice President Corporate Communications - DIMOCO
News and analysis
The Paypers offers a wide range of news and analysis products:
• Real-time online news on our website, with breaking news on Twitter and LinkedIn
• Free daily headlines, covering the fast-paced developments in the global payment industry
• News | Paypers, weekly overview of this week’s most important news into your mailbox.
• RSS feeds for all news articles, selectable by category
• Online database with a searchable news archive dating back 7 years.
• Premium newsletters providing a bi-weekly overview of industry news and analysis
• Analyses on current market developments and future opportunities
• Research reports detailing developments in specific markets and industry niches
• Annual payment topic guides with a global market overview of companies, services and products.
The Paypers readership
the card
processor's
perspective
32
THOUGHT LEADRSHIP
Payvision
Secure E-commerce Solutions for Children
This presents payment services providers and their e-merchants
with a great opportunity to seize the momentum, within a respon
Global Card Payments within the Limits of Parental
sible, family-friendly environment. Kids subscribe to, or buy virtual
Consent
goods, products and services from e-merchants, approved by
their parents who gain full control over the amounts charged to
Children have become consumers in a booming e-commerce
their bank account through PayPal or card payment transactions.
market, but before merchants can tap into the great potential of
As part of Virtual Piggy’s vision on social responsibility, children
this huge consumer group, parents need to be reassured that
are empowered to save money and to donate to charity.
their kids play & pay in a protected online environment within
the limits of parental consent. This requires a secure, innovative
The online gaming industry is a growing branch of e-commerce,
payment solution; a platform, which safeguards kids’ privacy and
which is very appealing to children, particularly in Asia, Europe
gives parents’ full control of their teenagers’ online spending.
and the US. These markets can benefit tremendously from Virtual
This solution has been developed by Virtual Piggy and it has the
Piggy’s solution. As an independent global card processor, spe
power to become a great business enabler.
cializ ed in the online payment industry, Payvision has built an
extensive global acquiring network. By partnering with Payvision,
Virtual Piggy was founded in 2009, in California, and has success
Virtual Piggy can speed up a global roll-out of a unique solution,
fully provided merchants, parents and their kids around the
which embodies social responsibility by empowering parents,
globe with the first e-commerce solution, which permits children to
while allowing their children to enjoy the benefits of e-commerce
manage and spend money within a parental-controlled environ
and play within a protected environment. Payvision’s experts
ment. Merchants are being offered a secure solution, which
understand each and every aspect of global e-commerce, including
enables them to monetize kids, by registering and integrating the
the shifting landscape of mobile payments. This has become
Virtual Piggy Checkout button on their website.
relevant in a world in which teens increasingly use their mobiles to
engage online. By connecting to Payvision, e-merchants which are
integrated with Virtual Piggy, are able process in 150+ transaction
currencies and all regional card settlements, thus expanding their
global presence through profitable cross-border e-commerce.
Virtual Piggy and Payvision share a common expertise in the
comp lexity of risk management. Privacy rules and regulations
vary per country, but parents worldwide face similar challenges
when it comes to their children’s’ privacy and online protection.
The need to regulate and control card payments, on behalf of
teens, while securing their personal data and meeting parental
consent requirements, isn’t limited to geographical boundaries.
By fulfilling this global need, Virtual Piggy becomes a great
business enabler and by connecting its clients to Payvision’s
global network, parents and their children worldwide can benefit
from this innovative solution.
THOUGHT LEADRSHIP
Joe Emig, VP Business Development - International Acquiring, Payvision
In 2010, the American Federal trade Commission (FTS) initiated
a process to update and redefine its Children’s Online Privacy
Protection Act (COPPA), in order to enhance the protection of
children against unauthorized collection, use or disclosure of
personal information. COPPA has huge impact on merchants,
particularly in the gaming industry. Business models changed
to subscription based, where parents are charged periodically
for the games their children play. Surveys indicate that gamers
increasingly play & pay on mobile phones and on their tablets.
Children rather prefer to buy virtual goods, but their options are
restricted by their monthly subscriptions. Inside Virtual Goods
estimates that the overall market for virtual goods in the US is
headed towards USD 2.9 billion for 2012. Parental consent is
required for each child’s acquisition. Online providers of kids’
entertainment need one solution, which enables them to reach out
to their target audience, within a children-protective environment,
About the company: Payvision, indepen
in compliance with the law.
dent payment solutions provider spe
ciali zed in global card processing
According to Newzoo estimates, teenagers (age 10-20) in the US
for the e-commerce market, offers
and in EU are spending 12 hours a week online on average this
Acquir ing Banks, PSPs, ISOs and their
year. This average is up 13% since last year. In the US and EU
Merchants a secure, PCI Compliant,
combined, parents spend at least USD 1.2 billion on online and
PSD Licensed, international payment
mobile games played by their teens. Children engage with each
processing platform, enhanced with
other cross-border, through social media platforms and MMO
innovative technology. Payvision pro
gaming sites, on consoles, flat screens, tablets and on their mobile
vides its customers with 24/7 Support,
phones. Surfing the web for the best deals in youth entertainment
150+ transaction currencies and
and electronics, children have become great influencers, resulting
regional card settlement currencies,
in changing spending patterns of their parents, contributing to
a high-end reporting interface and a
the growth of e-commerce. One of the industries, which profited
solid risk management solution.
most, is the gaming industry.
Founded in 2002, Payvision is headquar
Peter Warman, CEO of Newzoo:”Online games for kids have
tered in Amsterdam and has expanded
always offered subscriptions as a way for parents to pay for their
its global services in over 40 countries
kids’ entertainment. In-game virtual item sales have become the
with offices in New York, Utah, Madrid,
predominant business model for online and mobile games. Virtual
Paris, London, Berlin, Singapore, Hong
Piggy offers an alternative to subscriptions for parents that fits
Kong and Macau.
nicely with the new business models and the freedom of choice,
that kids of today expect to have. Freedom in what games they
www.payvision.com
play as well as freedom in what they spend their money on.”
[email protected]
33
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36
THOUGHT LEADRSHIP
Innopay
Online Payments Develop Further:
3 Key Trends
regions. Another way traditional brick-and-mortar retailers are
trying to win back their business is by offering the opportunity of
ordering online and collecting the goods afterwards. The payment
Innopay has been spotting the latest trends in online payments for
can be made in the store, accommodating a clientele that is still
the last 10 years and through its clients it has developed a deep
uncomfortable paying online and leveraging existing logistics
understanding of the forces that shape this market. Developments
networks.
have been amazing throughout all these years and seem to be only
accelerating. In this short contribution we want to share the 3 main
1.2 Providers of online payments targeting traditional retailers
trends we envisage as shaping the online payments landscape for
The movement in the other direction is maybe even more
the years to come.
significant: payment service providers that offer online payments
are looking to the offline market to expand their offering. We see
1. Online payments move into new contexts
payment methods that were originally offered online now starting
Until recently, payments and payment methods were closely tied
to be offered in offline contexts as well, as the PoS terminal
to channels or contexts. Point of Sale (POS), online and mobile
functions basically as an internet-enabled device. This move not
contexts all had their own individual characteristics. Now the
only secures growth potential for years to come, but also increases
infrastructural characteristics of these channels are converging
the relevance of these payment methods as they become part
as the (mobile) internet is becoming the de facto infrastructure for
of consumers’ day-to-day routine. PayPal’s POS in-store pilot
every payment context. The world is becoming more and more ‘e’.
serves as the best example to illustrate such a convergence.
So the merger of offline and online is basically the disappearing
The company is trying to maintain its expansion by challenging
of the first and the latter taking over. In a few years’ time, we will
traditional payment systems and developing a so-called mobile
not be writing about e-payments or online payments because
wallet, which could be stored on a consumer’s smartphone or a
it will no longer be a meaningful category. We do still recognize
special PayPal card, letting shoppers pay for items at checkout.
channels and contexts, and online payments will diversify to cater
We see interesting differences between PayPal and Google in
for all these channels and contexts. We see traditional businesses
their mutual endeavour towards the offline world. Google is lining
moving into e-commerce, online payment methods developing
up the whole existing value chain where PayPal is setting up an
offerings in brick-and-mortar contexts and finally, we see mobile
alternative chain, almost entirely under its own control. For the
devices taking the internet literally everywhere.
development of the Google Wallet, the internet giant is working
together with various complementary service providers in the
1.1 Traditional retailers becoming multi- or omni-channel
chain (MasterCard, Citi, First Data and Sprint), having to line up
A growing number of successful traditional retailers are offering
and manage a complex web of players.
their products online. Some of these retailers are evolving from a
one-dimensional product offering towards a broader experience.
1.3 ‘Mobile’ brings online (payments) everywhere
This strategy entails moving their business online and making
The third development we behind the converging of online and
online payment methods available for customers. Others are mainly
offline contexts is that of mobile devices taking the internet
interested to leverage on their brand. Typically, merchants source
everywhere. Within the past years, the distinction between online
their POS acquiring services from their bank. Online payments are,
and mobile payments has become less clear. Mobile phones are
more often than not, sourced from a dedicated Payment Service
becoming ubiquitous. On their way, they are taking payments
Provider or gateway. Offerings from service providers combine the
along. Consumers are ‘online’, even when they act in a brick-
traditional acquiring services and the gateway role as we know
and-mortar context and traditional retailers are facing growing
it from online. Combining the two can bring advantages in cash
competition from online players.
management for merchants that serve different channels and
THOUGHT LEADRSHIP
Jip de Lange, Consultant, Innopay
2. ‘Check-out’ is becoming a focus point for innovation
Now that online payments have penetrated new contexts, what will
it take for them to be successful there? Online payments will have
to compete outside the boundaries of their traditional 'habitat' so
they have to bring something extra. Functionality around payments
has traditionally been quite limited, especially at the POS due to
the fact that it was heavily regulated. Now that the internet is one
common infrastructure, this will change and functionalities can be
added to the payment. Adding functionalities such as coupons
or loyalty schemes to the checkout is a daring move, because
it might affect conversion or speed. Nevertheless, it is what we
see happening, and this move may be the answer to the business
case that providers of payment services are struggling with, as
the payment itself is becoming a commodity. The challenge for
value-added services around the payment is to balance their
About the company: Innopay is an inde
functionality (and revenue) with conversion.
pend ent consultancy firm speciali sed
in payments and related transaction
3. Regulators are pushing for innovation
services. Our key practices include
Over the past decade, regulators have helped heavily changing the
o n l i n e a n d m ob i l e pay m e n t, c a r d s ,
payment landscape, especially in Europe. The speed of change after
e - i n vo i c i n g a n d e - i d e n t i t y. W e h e l p
SEPA has been slower than anticipated and regulators and central
professionals ‘structure & understand’
banks are looking for ways to speed this up. Examples are the
these topics and actively facilitate
PSD, that introduced a new category of licenced payment service
industry knowledge transfer. Our
providers and the increasing debate on ‘access to the account’. More
leading industry reports can be down
pressure can be expected on the financial sector to accommodate
loaded for free. With the experience
faster introduction of payment alternatives next to cards.
gained on both the demand and the
Because of their involvement, regulators should be aware of what
supply side, we are ideally positioned to
merchants and consumers are asking for. Recently, E-commerce
help our clients determine the direction
Europe, a pan-European association of online merchants, produced
of their growth. This often results in new
a position paper that clearly states online retailers are asking for in
products that we successively help to
the market. As opposed to what regulators might think, payment
‘develop & manage’ and bring to market.
costs are not the top priority, while reaching out to a larger number
On the other side, we help corporates to
of consumers is.
‘choose & use’ the transaction services
that fit their business needs from the
Conclusion
wide array of services on offer. Innopay
These are some trends Innopay expects to be shaping the
is a member of the European Payments
landscape for the coming years. In our analyses, we consider
Consulting Association (EPCA) and an
context the decisive element to design optimal payment solutions
associate member of the Euro Banking
for merchants and customers. Regulators, financial institutions and
Association (EBA).
service providers might also want to formulate solutions in terms of
end-customers and contexts to avoid Babel-like confusion.
www.innopay.com
37
38
THOUGHT LEADRSHIP
Edgar Dunn & Company
Online and offline converge as the new
omni-channel standard in Europe
Who is processing the payment for the retailer?
For an online-only retailer, probably the most important payment
processing component is provided by the PSP (the Payment
Edgar, Dunn & Company (EDC) has seen that retail customers are
Service Provider). The PSP connects the transaction with the
increasingly receptive to the cross-channel benefits associated
acquiring bank. By contrast, the merchant-acquiring bank usually
with an omni-channel strategy. Developing such a strategy is
connects directly with the physical retailer. This could be a result
becoming important for retailers seeking competitive advantage.
of more traditional cash handling services or other banking
Multichannel retailing is not a new phenomenon; a retailer often
services and the electronic payment processing being bundled as
starts from a single channel and expands into others later.
a single service offering by the bank. Those traditions are being
However, in the main these channels have been operated as
eroded as a result of technology, changes in European regulation
entirely separate businesses, with no degree of integration.
and the need for retailers to integrate their online and offline sales
Arguably, it was not until the advent of the internet that omni-
channels into an omni-channel solution.
channel retailing truly emerged and the benefits of a seamless
integrated approach recognised.
The new breed of PSP, or the PMC (Payment Management Com
pany), as EDC prefers to call them, is now able to play a greater
Online-only retailers are leading the way in service
role than merely provide a connection between the retailer
Online shoppers are accustomed to the ‘Amazon-experience’.
and the bank. PMCs today can provide a full collection service
There is a growing list of Amazon customer features, including wish-
whereby both the transaction and the funds can be processed
lists, recommendations, today’s deals, a simple returns policy,
on behalf of the retailer removing the need for an acquiring bank.
order tracking and barcode scanning. This is all delivered through a
PMCs are a lot more nimble and technologically savvy than many
consistent customer experience on various devices, be it a tablet,
of the traditional banks that are encumbered by legacy systems
a PC, the Kindle or via the smartphone Amazon app. In Europe
and are multi-faceted businesses that are less agile to adapt to
online shoppers have turned to Amazon to provide great and
multichannel retailers’ demand to innovate.
consistent customer service. In the UK alone, according to a recent
report from the market research group yStats.com, Amazon has
In terms of regulation, the Payment Services Directive (PSD) has
more unique website visitors than two of the largest UK multiple-
provided the legal framework for the creation of a European wide
channel retailers, Argos and Tesco, combined.
single market for payments and created the Payment Institution
(PI), a new category of provider. This is intended to improve
Adverse economic conditions are affecting both online and offline
competition by opening up payment markets to new entrants, thus
sales in different ways. Research into the high-street retailing
fostering greater efficiency and cost reduction. The PMCs, such as
sector from BNP Paribas confirms that higher inflation and the
Adyen and GlobalCollect, have seized this regulatory opportunity
rising unemployment rate means that the consumer spending in
to reconsider their role in the payments value chain. Furthermore,
the Euro area is expected to decline in 2012 making the outlook
as a result of technology changes, the PMCs are able to support
challenging for retailing. Italy and Spain are the most exposed with
offline devices, such as kiosks, self-service, POS devices and
retail sales contracting in 2012 and 2013 following cutbacks that
smartphone-based POS devices.
are affecting the household purchase power. Germany, France and
the UK are expected to record weak retail sales growth of 1-2%
on average in 2012/2013. Yet e-commerce is regularly reporting
double-digit growth across most European countries.
THOUGHT LEADRSHIP
Mark Beresford, Director, Edgar Dunn & Company
Compliance is also driving change in the payment
ecosystem
A more immediate complication for retailers has been the need
to be fully compliant with Payment Card Industry Data Security
Standards (PCI DSS). Some PMCs are also in the position to
help reduce the scope of PCI DSS compliance. Tokenisation is
not necessarily new but its application in a multichannel retailer
is a technology that can replace a payment card’s Primary
Account Number (PAN) with a surrogate value or token. Retailers
are looking at tokenization as a way to replace their databases
of sensitive card data with tokens and thereby reduce their
PCI DSS compliance scope. An almost accidental benefit of
tokenisation has been the ability for merchants to support their
integrated multichannel strategy – recognising returning customers
(either for a refund or a repeat purchase) across any sales channel
will considerably enhance the customer service experience.
An enhanced and efficient customer shopping experience is the
About the company: Edgar, Dunn & Com
key objective for most retailers.
pany (EDC) is an independent global
financial services and payments consul
All change on the demand side and the supply side
tancy. Founded in 1978, the firm is widely
In summary, the work that EDC has conducted with retailers and
regarded as a trusted advisor to its
PSPs has revealed a new type of relationship. EDC has found
clients, providing a full range of stra
that there has been a gradual but significant paradigm shift in the
tegy consulting services, expertise and
payment provider's role - meaning the role of the PSP and the
market insight. Mark Beresford has
acquiring bank is changing beyond recognition as a result of the
over 20 years consulting experience
technological innovation and the regulatory changes in Europe.
in the financial services industry and
An additional interesting development in Europe is the relationship
over 15 years in the payments sector.
between the online shop and the physical shop.
At EDC, based in the London office, he is
a Director where he supports a variety
Consumers are interacting with both and retailers are integrating
of payment providers and retail clients
their sales channels to give a seamless customer experience. With
based across Europe. Mark’s areas of
the mobile app and social media, retailers that are multichannel
expertise include Merchant Acquiring,
but operate in silos have to rethink their processes and systems
gift cards, prepaid, loyalty, mobile
right across their whole operation, from checkout, to delivery
payments and the impact of the various
and refund. The ‘Amazon-experience’ is expected to be the new
European regulations such as SEPA,
standard and traditional retailers are fighting back with their own
e- money Directive (EMD) and the PSD.
enhanced omni-channel shopping experience.
www.edgardunn.com
39
regional
trends in
the PSP
market
thought
leaders
discuss...
42
THOUGHT LEADRSHIP
DATACASH
Conquering BRIC Countries
Secondly, cardholders expect to be able to pay in instalments
(up to 70% of credit card purchases were paid in instalments in
The rapidly expanding economies of Brazil, Russia, India, and
2010). Other popular payments methods include Boleto Bancario
China account for more than 40% of the world’s population and
(29%), Online Debit (4%), cash on delivery (3%) and other payment
offer intrepid online retailers access to a combined e-commerce
methods (1%).
market value that already exceeds USD 150 billion. Getting a foot
hold into these markets may be considered complex and fraught
Russia: Cash in hand
with legal pitfalls but international payments expert Ajay Bhalla,
E-commerce in Russia is currently worth around USD 13 billion,
President of DataCash, offers sound advice on how to reap the
and is expected to continue to grow significantly as internet
rewards of international expansion.
and broadband penetration increases. The Russian consumer
payments market is still dominated by cash, for both face-to-face
One of the first considerations when considering BRIC is that the
transactions and online transactions although distrust in payment
payments landscape in each of the markets is very different. Whilst
cards has resulted in the development of alternative forms of
some nationalities feel confident using credit or debit cards, other
payment, including integration with kiosk network operators for
countries perceive local bank transfers as the safest and most
conversion into electronic money solutions.
convenient option so success depends on developing specific
local payment plans addressing the differing consumer purchasing
Russians are generally growing more comfortable with online
behaviours in each market.
purchasing, however, many are still worried about card fraud
which is high. This is changing as merchants implement security
and anti-fraud tools to boost transaction confidence and online
payments portals adopt digital identity solutions to provide
payment authentication services.
The fledgling mobile payments market in Russia is beginning
Source:
Barclays Capital
Russia eCommerce Market Analysis, Glenbrook 2011
eMarketer 2011
www.internetworldstats.com, World Bank
to take off and merchants and mobile phone operators are
developing applications for consumers to make online purchases.
For example, S7, one of Russia’s domestic airlines, has created
a mobile application that enables consumers to book tickets.
There are several other emerging alternative forms of payment
Brazil: Staggered payments
in the market as competitors try and replicate the success of
With an estimated volume of up to USD 12 billion, the Brazilian
e-Wallets.
e-commerce market is one of the fastest growing in the world
and is expected to double within the next four to five years.
India: Trust in local banks
With the proliferation of low cost tablets and 84% of smart phones
Although broadband penetration is low, over 50 million Indians
and tablets’ owners using handheld devices to shop online,
already shop online and mobile payments are gaining importance
m-commerce is expected to increase exponentially too.
given the number of Indian consumers with mobile phones.
Travel dominates Indian e-commerce, representing about 80% of
Credit cards are preferred for online purchases, representing up
current online transactions. The remaining 20% includes e-retail,
to 63% of ecommerce turnover, but local credit cards can only
digital downloads, paid content subscriptions, and financial
be used domestically meaning merchants will need a local bank
services.
account and a local acquirer to accept them.
THOUGHT LEADRSHIP
Ajay Bhalla, President of DataCash
The Indian payment landscape is fragmented and largely cashbased. Although credit and debit cards are widely distributed,
consumers mainly use them for point-of-sale transactions and
cash withdrawals. Indian consumers trust their local banks as a
security guarantee so they prefer to use their banks’ online services
such as Netbanking or Internet Bank Payments, submitting online
payments directly from their bank accounts. Online merchants
entering the Indian marketplace must gain consumer trust.
China: e-wallets and third party cards
China boasts nearly 193 million online shoppers and posts
growth rates over 100% each year. While affluent, urban Chinese
make up the current e-commerce consumer base, continued
About the company: Founded in 1996,
government support for infrastructure payments and general
DataCash Group Ltd (part of MasterCard
economic development should expand the marketplace to include
Incorporated) provides multi-channel
the broader population. When it comes to payment options,
global payment processing services
internationally branded credit cards are generally uncommon,
and advanced fraud prevention and
with consumers preferring debit cards, but again, online security
risk management solutions to mer
remains an obstacle. The Chinese online consumer is only pre
chants and banks. As a global part
pared to use an e-wallet or debit card online if it is issued by
n e r t o s o m e of t h e wo r l d ’ s m o s t
a trusted third party or if they can authorise the transaction
recognisable brands in the gaming,
directly with their bank. E-wallets and third-party cards are the
travel, retail and finance sectors,
two dominant online payment methods, making them the most
D ata C a s h co m b i n e s s m a rt t h i n k i n g
important payment methods to offer when expanding into China.
and an end-to-end solution to help its
customers transcend the complexities
Final thoughts
and expense associated with payment
Although each market is different, fraud prevention, trust and
p r oc e s s i n g . A d va n c e d t e ch n o l og y
security are the common connection. Demonstrating a proactive
f r o m D ata C a s h e n a b l e s c u s t o m e r s
and sophisticated approach to fraud is essential when trading
to accept and process transactions
in BRIC markets as well as considering the emerging payment
in over 177 currencies, from over 45
methods like mobile and e-wallets that developing markets have
payment brands across e-commerce,
embraced wholeheartedly. Working with the right international
m-commerce channels and cardholder
payments partner is essential. Ensure your payments partner
present channels – with the security
provides you with the full spectrum of available payment types
and confidence of tools tailored to
across your target markets; offers a sophisticated fraud and risk
meet exacting and expanding business
management system and has deep knowledge of local legislation
needs. DataCash customers protect
in the markets you want to operate in. On a practical level using
their brand and reputation, enhance
a ‘connect’ service that helps you set up necessary contacts with
end-user experience and capitalize on
domestic and international acquiring banks around the world
new global market opportunities.
will reduce the time and complexities associated with expansion
into new geographies.
www.datacash.com
43
44
THOUGHT LEADRSHIP
PagBrasil
Brazil - the Second Biggest e-Sales
Opportunity in the World
purchases in Brazilian currency (BRL) only. All national payment
methods are only directly accessible for Brazilian corporations.
No Brazilian bank or the two dominating credit card acquirers in
Brazil is the 5th largest internet market globally with more than 80
Brazil, Redecard and Cielo, would open accounts for international
million internet users out of a total population of more than 200
merchants or PSPs without a legal presence in Brazil. A solution for
million. In 2011, consumers spent more than USD 12 billion on
international PSPs might be to use a full service payment gateway
the web and according to AméricaEconomía Intelligence, Brazil
like PagBrasil (www.pagbrasil.com) and international merchants
represents about 60% of all B2C e-commerce in Latin America.
could consequently use PSPs connected to PagBrasil’s service.
In the entire Spanish and Portuguese speaking world, which
includes Spain and Portugal, Brazil is still by far the biggest
In addition, it is worth noting that banking and payment pro
market with 43% e-sales share, followed by Spain with 21% and
cessing fees are higher in Brazil than elsewhere. High interest
Mexico with 10%.
rates, taxes and default risks also have to be taken into account.
With the current scenario of the Brazilian prime interest rate being
According to the Brazilian Chamber of E-Commerce (Câmara
gradually reduced, the fees banks charge will unfortunately be
Brasileira de Comércio Eletrônico) sales currently generated
increased even more as banks compensate for lost earnings on
over the internet represent only 2% of the total retail sales of
interest. Despite the higher costs involved, it is more profitable
the biggest economy of Latin America, while developed markets
overall to offer national payment methods. Merchants who switch
like the US are already at 5%. E-sales are expected to continue
from international card acquirers to local payment methods
growing at a rate of up to 30% per year and double until 2020.
often not only increase, but multiply their sales immediately.
According to a recent study conducted by A.T. Kearney, Brazil has
Even those Brazilian consumers who own credit cards enabled
the second biggest online market potential in the world.
for international purchases don’t like to use them, because of
a 6.38% IOF tax (international financial transaction tax) that is
What do companies need to know before entering
charged in addition to a 3% to 7% foreign exchange surcharge for
the Brazilian market?
cross-border purchases.
Brazil is a huge market and it is often advisable for foreign
companies to enter the market by partnering with local firms.
Learning while keeping the exposure small can often result in
faster and more profitable growth. Local legislation, bureaucracy
plus tax and contribution requirements may involve financial risks
and important delay in time-to-market. According to a recent
study released by the World Bank and PwC, which covers 183
countries, no other country in the world requires more time to
comply with the fiscal law than Brazil. While the ‘total tax time’
indicator was found to be 178 hours in the US and 398 hours in
China for example, in Brazil it reached an incredible 2.600 hours.
Online payment processing in Brazil
The most important thing for international companies entering
Brazil to know is that national payment methods account for
90% of all online purchases. Even most of the credit cards issued
in Brazil, including international labels, are limited to national
THOUGHT LEADRSHIP
Ralf Germer, CEO, PagBrasil
Brazilian payment methods
Most Brazilian consumers use their credit cards for online
purchases, while businesses often prefer boleto bancário, a
broadly used push payment method supported by all Brazilian
banks and even supermarkets and other point of sales. It was
launched in 1993 and today accounts for over 2 billion transactions
per year. Credit cards represent 50% of all online purchases
and three quarters of these are with instalments. Brazilians are
accustomed to financing their private consumption by paying
in up to 12 instalments. Not offering instalments can result in
losing 30% or more of all potential sales. While the use of debit
cards shows a strong growth in stationary sales, it is insignificant
with online sales, as Brazilian acquirers process these for POS
transactions only. There is probably also less of a need because
of the existence of boleto bancário that is used for about 30% of
all internet purchases. Bank proprietary online payment methods
account for 10-15% and other payment methods such as national
bank transfer or cash deposit represent the remaining 5 to 10%.
Risks
The fraud risks directly associated with Brazilian payment
methods are similar to or in some cases even below international
levels. As the Brazilian payment market is a relatively closed
ecosystem, it is less vulnerable to internationally organized fraud
and apart from credit cards most other payment methods don’t
facilitate chargebacks. The biggest risks for merchants are of
About the company: PagBrasil is the
an operational nature and in the case of companies with a local
premier payment processing service
presence the biggest risks are often directly associated with the
in Brazil designed specifically for
Brazilian operation itself.
international payment providers and
e-commerce platforms. Clients gain
Resources :
access to the broadest set of local
1. Internet users Brazil:
payment methods, a tailored set of
http://www.internetworldstats.com/stats15.htm
2. Study e-commerce in Latin America: http://especiales.
advanced services and its cutting edge
IT infrastructure. The company is an
americaeconomia.com/2012/comercio-electronico-america-
expert in the entire sales and payment
latina-2012/estudio.php
p r oc e s s w i t h m o r e t h a n 1 5 y e a r s
3. “173 millones de tarjetas de crédito“ -
experience processing online payments
http://especiales.americaeconomia.com/2012/
in Brazil, one of the world’s largest
comercio-electronico-america-latina-2012/estudio.php
growing e-commerce markets.
4. World Bank and PwC: http://www.pwc.com/gx/en/
paying-taxes/download-order.jhtml
www.pagbrasil.com
45
46
THOUGHT LEADRSHIP
QIWI
QIWI Wallet and the Electronic Payments
System in Russia
E-commerce development in Russia is an indispensable require
During the annual press conference carried out by Electronic
ment for the transition to innovation in economics. Nowadays,
Money Association (which includes i-Free, WebMoney, Yandex.
electronic commerce is actively developing and electronic pay
Money, QIWI and other national industrial associations), the main
ment systems start to play an increasingly social role in the
tendencies for e-commerce segment development in the Russian
context of electronic government development. According to
market were emphasized, as follows:
results in 2011, e-commerce registered RUB 315 billion in turn
over, up by 29%, as compared to the similar index of the
previous year. Furthermore, Research Agency Data Insight pre
• the need to receive the status of the credit organization for elec
tronic money operators;
dicts market growth to RUB 710 billion by 2015. In 2011, the
• the development of offline acquiring and, as a result, -- joint pro
number of active accounts of Russian electronic commerce
jects of different companies on using electronic money offline;
mark et reached 34 million and this number continues to grow
• the struggle against cash at the state level.
promptly, while the average payment value reaches RUB 610.
According to key participants, new possibilities for carrying out
This shows that users’ trust in the internet market has obviously
the identification of clients will be opened by the implementation
increased. The most popular components of online payments are
of the Universal Electronic Card since 2013.
money transfers, payment for state services and penalties, air and
train tickets purchase and online shopping.
One of the association members – the QIWI Wallet – managed
2011 became a turning point in the Russian e-commerce branch
to succeed in branch and became one of the leaders of Russian
development, in many respects caused by the acceptance of
e-commerce, accounting for 40% of the total Russian electronic
the Federal law from 27.06.2011 of No. 161-FL «About national
market. Financial indices of the QIWI Wallet for the last year are
paym ent system», which has identified the status of electronic
extremely impressive. In comparison with the results of 2010, the
money. The adoption of the law became imminent, since there
company managed to reach a significant breakthrough. In 2011,
was no appropriate legal regulation with regard to electronic and
the QIWI Wallet turnover totaled RUB 67.3 billion, exceeding the
mobile payments. Thus, the law enactment is a big step towards
similar index registered during the previous year by 2.5 times.
electronic payment systems development.
The average payment value doubled, reaching RUB 610, and the
number of users reached more than 8 million, which exceeds by
35% the 2010 index. Also, the interest of partners has steadily
grown: the number of providers involved in the System grew to
6700, with the largest banks and online stores – Russian and
foreign – among them. Besides, the QIWI Wallet is permanently
involved in joint shares with partners, offering users bonuses,
discounts and gifts: in 2011 more than 100 promo-actions were
organized with the assistance of large internet service providers.
THOUGHT LEADRSHIP
Mikhail Rogov, Head of international business development, QIWI Wallet
The cancellation of credits and the replenishment of bank
Further development of electronic payments and electronic
accounts (turnover is RUB 35 billion), purchases in online stores
commerce in Russia will definitely be promoted by various
(RUB 9.5 billion), communication via mobile phones (RUB 6 billion)
methods to protect the participants’ interests, including the
and money transfers (RUB 3.3 billion) are leading categories of
insurance of risks connected to the use of electronic payment
payments. As payment functionality already became an integral
instruments. The QIWI Wallet, among other participants of the
part of state services, the QIWI Wallet reacted fast and integrated
electronic commerce system, actively takes steps to find the
this service into its payment applications.
solution to these problems.
Despite the fact that the share of electronic payments in Russia
grows fast enough and, according to the results recorded in 2011,
accounts for 1.5%, the Russian electronic commerce market
is still considerably lower than the US market. In order to turn
electronic payments into prevailing methods, participants need
About the company: QIWI is a unique
to solve a series of problems. In particular, it is necessary to
synergy of two payment services – cash-
provide the appropriate legal regulation and high-level security, to
in kiosks and e-wallet – each the acknow
reduce risks, as well as to ensure the necessary informational and
ledged leader in Russia and other CIS
technological conditions.
countries.
QIWI is an innovative company which
created the market of instant cash
payments in Russia, expanded its activi
ties to 20 countries and to new markets,
including electronic money.
QIWI kiosks: 130,000 machines; $12 bln. of
payments per year from 80 mln. payers per
month. QIWI Wallet: $2 bln. of payments
from 9 mln. clients per year.
Key goal of QIWI is to rethink electronic
money with a new approach to usability,
ecosystem and trans-border availa
bility.
www.qiwi.ru/en
47
48
THOUGHT LEADRSHIP
CashU
Filling the Credit Card Gap in the Middle
East
45% of credit card holders in the UAE prefer not to
But despite the skepticism, the Middle East’s internet culture
use their credit cards online
continues its progress to maturity. Customers are realizing that
With online commerce on the increase in the Middle East, the
there are more hassle-free solutions for them to choose from. For
e-commerce landscape is paving the way for an exciting online era
example, cashU Direct enables customers to make their booking
for consumers. This phenomenon offers new online opportunities
order online and then easily pay at a local store, payment kiosks,
for payment solutions providers like cashU, to service not only pro-
post offices and exchange houses. The service was launched as an
viders but to offer alternative solutions, especially to shoppers who
alternative payment option, providing buyers with a unique way to
choose to use prepaid cards rather than their credit cards online.
purchase their products. After buyers follow the purchase instructions recommended by the merchant, they will be presented with
Online payment service providers face many challenges to
a variety of available payment methods. Upon selecting cashU
penetrate the MENA region, as the online culture in the region
Direct, the buyer is presented with a payment voucher. The latter
has shied away from embracing credit cards for online purchases
is an image if the buyer is making the purchase online, or sent as
for many reasons and the number one reason is the cultural
an SMS if the buyer is making the purchase through a call center.
reluctance to use credit cards as people remain skeptical about
using credit cards online.
The prepaid service and cashU Direct offers everyone the possi
bilit y to buy online without discrimination on age, income or
A recent study by MasterCard has revealed that 45% of credit
nationality. This platform encapsulates the most sophisticated and
card holders in the UAE prefer not to use their credit cards
up-to-date fraud prevention and anti-money laundering systems.
to make online purchases. Another reason for low credit card
The solution enables customers to manage, control and in most
penetration in the region is the unbanked sector as the region’s
cases eliminate the exposure to fraud in a card-not-present
younger population does not possess bank accounts and has
situation.
limited access to credit cards. This is where cashU comes in.
Alternative payment methods fill a strong gap in the payments
cashU provides merchants with a unique payment solution which
market. Currently cashU serves more 950,000 online users across
reaches millions of po-tential (please eliminate the line) online
the globe and more customers choose to use these kinds of
buyers in the MENA region and helps both buyers and sellers
efficient payment methods that do not involve banks. Based in
overcome on-line payment obstacles. Essentially, alternative
Dubai, cashU serves global and regional online merchants with a
payment gateways are filling any gaps that credit cards may have.
complete suite of payment so-lutions built to cater for local culture
and the Arabic online buying habits and trends.
THOUGHT LEADRSHIP
Samar Mushainesh, Head of cashU prepaid and cashU Direct
There are four facets to cashU:
• c ashU Prepaid: the alternative online payment method that
About the company: cashU is a Payment
serves online shop-pers in all Arabic speaking and surrounding
S e rv i c e P r ov i d e r w i t h a foc u s o n
countries with secure, accessible and easy to use payment
internet payments in Middle East and
solutions, giving everyone the possibility to buy on-line without
North Africa. Our head office is in
discriminating on age, income, nationality or banking contacts.
Dubai, from where we serve global
• c ashU Direct: cashU Direct provides a service for accepting
and regional online merchants with a
cash and direct bank debit payments in real-time for Online and
complete suite of payment solutions
Call Center initiated purchases.
custom built to cater for local culture
• cashEx: CashEx acts as a payment collector on behalf of mer
and the Arabic online buying habits and
chants. We collect payments from customers residing in the
trends. The company was established
Middle East and North Africa, and who have bought services/
in 2002 by Maktoob (now Yahoo) and our
goods online. We help them pay in cash at their doorstep and
management team includes the region’s
we notify the merchant in “Real-time” about this collection to
most experienced online payment ex
process the order and release the service/good to the customer.
perts with a solid background in regio
• CPSP: CPSP delivers manual to fully integrated solutions for
nal and international banking, credit
managing electronic payments in several domains including
card processing, alternative paym ent
e-commerce, call centers, airlines and travel for every card-not
solutions and online monetization and
present information in both business-to-consumer or business-
marketing industries.
to-business environments.
cashU today serves online shoppers in
all Arabic speaking and surrounding
countries with secure, accessible and
easy to use payment solutions, giving
everyone the possibility to buy online
without discriminating on age, income,
nationality or banking contacts.
www.cashu.com
49
JOIN THE EPCA
PAYMENT SUMMIT
20-22 MARCH 2013
Egmont Palace
Brussels
REGISTER HERE
Among the speakers of past
EPCA Payment Summits:
PayVision - Vice President
Business Development
“How to respond to the increasing
e-payments complexity”
ModusLink - CFO
“E-payments as part of the total
value chain process”
QIWI - Chairman of the Board
“Building an alternative channel
and extending the payments offering in Russia”
Ogone – CCO
”The evolving role of PSPs and
changing merchants needs”
the psp market’s
‘coming-of-age’
The EPCA Payment Summit will offer insights from leading industry experts
on diversifying strategies of PSP’s to stay competitive.
PSP’s have seen a decade of uninterrupted growth. With the online channel
maturing, customers and web merchants are demanding more and more.
PSP’s have to think about how to answer to these increased demands to
maintain growth.
During the PSP-track on Thursday March 21st 2013, senior PSP managers, industry
experts and leading international merchants will debate key trends and shifting
PSP strategies.
• Should providers of online payments choose for volume or added value?
• Should they diversify or specialise?
• How do merchants select their service provider of choice?
There will be ample opportunity to exchange ideas about where the industry is going.
WHICH COMPANIES
TO EXPECT AT EPCA?
•
Merchants
WHO WILL ATTEND?
Over 200 financial transaction
professionals from Europe and abroad
will attend. Top level management
(Directors CFO’s CEO’s) in:
•
PSPs
•
Providers of alternative
•
Financial transaction services
Banks
•
Payment innovation
•
•
•
•
•
Card acquirers
payment methods
Policymakers
Processors
Consultancy firms
For more information: [email protected]
www.epcasummit.com
EPCA | Organised by Transactives
•
•
•
Business Development
E-commerce
Strategy
Stay informed with The Paypers!
[email protected]
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industry
experts
discuss...
54
THOUGHT LEADRSHIP
Brian Crozier
Alternative Payments in Canada:
A Snapshot
Alternative payments are gaining traction in Canada as the market
Visa and MC debit has only recently been introduced by a few
matures and global competition increases. PayPal leads the pack
major banks and the vast majority of non-credit card transactions
with over 4 million accounts that are linked to credit cards or bank
at POS in Canada are Interac debit.
accounts back stopped with a credit card for instant purchasing
power.
In order to duplicate the success of Interac PIN debit, many
leading retailers are starting to accept Interac online. Consumers
The global superstars of e-commerce
with online banking at any one of 4 major CDN banks can make an
PayPal has done a great job of making it easy for consumers to
instant payment for e-commerce transactions. The option is still
buy online and mainstream retailers would be wise to take notice.
considered an alternative despite the success of Interac at retail
The prepaid and gift card industry has made their products
POS. Payments from consumers with online banking is the next
available everywhere at retail, making it easier than ever for
MAJOR area of growth for domestic e-commerce and international
consumers to turn cash electronic. Virtual Account Numbers
transactions as well.
(VANs) are single or multi-use credit card vouchers designed for
online purchases without the plastic and popular with the younger
UseMyBank pioneered “instant online bank” payments in 2003
generation and online shoppers that want anonymity. The world’s
with international merchants leading the way, while domestic
leading cash over counter company, Ukash came into Canada by
merchants were still being weaned on credit cards.
storm a couple of years ago and is now distributed at over 25,000
convenience stores including Esso and MoneyGram and online at
Canadians are one of the world’s most wired and digitally social
UseMyCard. The popular ”e-money” is accepted online as cash
people with an e-commerce marketplace expected to double in
with a secure verification system that eliminates chargebacks to
the next 3 years.
merchants. This is the true equivalent of paying with cash at retail.
E-commerce sites need to realize that consumers want and expect
Payments from consumers with online banking in Canada are
the same payment options they have at retail offered online.
subject to sophisticated phishing and fraud attacks and can be
a risk to online merchants of chargeback. There are a number
The global superstars of e-commerce already know that offering
of proven methods the Canadian banks and PSPs can take to
more local payment options gives them a competitive advantage
virtually eliminate online bank payment fraud. It can be a one-time
and a larger online market.
password via SMS text message to the buyers' mobile phone
or a token, a small gadget that generates a different password
Canadian online retailers for the most part entered e-commerce
that must be entered for every online banking session. Having a
as an additional sales channel to their retail stores and telephone
second factor in addition to the password, makes online banking
orders. They have been accepting MOTO (mail order and tele
much more secure. It is like when you make an ATM withdrawal,
phone orders) with major credit cards for years and carried that
because you need both an ATM card and a PIN code. One
payment strategy over to the web. People without or those who
factor is something you know, the PIN, and the second factor is
did not want to use credit cards online could mail cheques or shop
something you have, the card or token. Even if someone steals
in person. The majority of Canadians have Visa and MasterCard
your password, say by phishing or a keyboard logger spyware
branded credit cards and "Interac" PIN debit cards.
program, they cannot access your account because they do not
have this device.
THOUGHT LEADRSHIP
Brian Crozier, E-commerce Entrepreneur
The peculiarities of the Canadian e-commerce market
The largest segment of e-commerce is airlines and travel, yet
Canada continues to remain credit card only for online travel
purchases.
The industry could easily shift volume from the more expensive
offline channel by opening up the payment gate to online bank
payments and other popular methods. The Europeans have been
making payments for airlines and travel purchases from their
online bank for years. We need to take those successful proven
methods and implement them.
Many American sites struggle to justify the expense of building
out a Canadian channel in a small market with expensive shipping
costs leaving the market to the domestic players. That is an
opportunity that Shop.ca has recently capitalized on. Shop.ca has
signed up close to 850 retailers and suppliers to offer their wares
through its website, and claims to offer the largest selection of any
About Brian: Brian Crozier founded
Canadian site, with more than 15 million items and
Net Payments Solutions specializing in
4,000 brands to create an online marketplace similar to Amazon,
"card-not-present” cross-border pay
aimed at Canadians, bringing shoppers and retailers together.
ments business in 1996. Pioneering some
of the first online bank payments with
Hudson’s Bay, the oldest company in North America is reporting a
UseMyBank and Pay900 services for
record 70% online growth as they expand their online selections.
e-commerce, Brian brings all the expe
Exclusive online and mobile offers and promotions are driving
riences accumulated from working
the next wave of consumer online spending and global brands
with the worlds’ leading e-commerce
reaching into Canada to get their share of the growing pie.
processors, payment service providers
Everyone in the e-commerce business needs to think globally
and global merchants.
and accept payments locally. Many leading global PSPs such
as Worldpay make it easier than ever to accept payments from
Brian currently offers international
around the corner or around the world.
companies a global payout platform
to electronically send funds to any
local bank account or major credit
card anywhere for much less than bank
wires and paper checks.
www.nxsystemsinc.com
55
56
THOUGHT LEADRSHIP
Maverick China Research
Online Payments in China
In recent years and after a long period of stalling, China’s
Figure 1: Frequency of Channel Use (% of Consumers Surveyed)
e-commerce market has been experiencing rapid growth.
As China’s population goes online, many are discovering
e-commerce websites for the first time, and payment providers
are finding new and innovative ways to overcome barriers that
have prevented growth in the past. The result is that e-payments
in China differ significantly from leading developed markets.
Profile: Online Consumer Payments
Maverick China recently conducted a survey of 500 Chinese online
consumers regarding their behavior and attitudes towards online
payment. The individuals surveyed tended to make monthly online
Source: Maverick China Research, 2012
purchases totaling in one of two ranges: RMB 100-200 (USD16-32)
a month or the higher range of RMB 400-500 (USD64-80) a month.
While 80% of consumers had used a third-party payment provider
Whether individuals spent in the low or high range depended
to make payment within the last month, only 45% had made
significantly on their monthly income. However, income level had
payment with a debit card and only 35% with credit card. Part of
little impact on the way individuals made payments online.
the reason for this difference is that third-party payment providers
have taken the lead in responding to consumers' security
Part of what makes the Chinese e-commerce market unique is
concerns, which are still high in China today. Further, consumers
how online payments are being processed. In most developed
use third-party payment providers to make purchases from online
economies, online payments are generally processed by credit or
merchants that do not process payment any other way. The largest
debit card. Third-party payments, payments through companies
third-party payment provider in China, Alipay was developed for
like PayPal, generally make up a small minority of purchases.
the purpose of processing payments for sister company Taobao,
This is not the case in China. According to our research, about
China's largest online marketplace; today, we estimate that Alipay
half of payments made online in China are processed by a third-
processes payment for nearly 90% of China's online merchants,
party payment provider, as many as debit and credit cards put
making it not only the market leader for third-party payments, but
together. In our survey, approximately 80% of consumers had
the most comprehensive online payment platform in China.
made payment by third-party payment provider in the last month.
Alipay is the leading third-party payment provider in China, but
several other domestic companies, including Tenpay, 99Bill, and
Yeepay, also have significant market share. In our survey, we
queried consumers for their recognition of various third-party
payment providers in the Chinese market. Approximately 99%
of online consumers recognized Alipay. In contrast, international
payments leader PayPal only had 18% recognition among
respondents.
THOUGHT LEADRSHIP
Boaz Rottenberg, Co - founder of Maverick China Research
Figure 2: Third-Party Payment Provider Recognition
In China, e-commerce has experienced late but rapid growth led
by a unique mix of domestic companies. With a significant number
of debit cards issued and an established e-commerce sector with
popular online payment options, China's e-payments sector has
reached a significant stage of development. Third-party payment
providers, with Alipay in the lead, are the dominant force in the
online market and are here to stay.
About the company: Maverick China
Source: Maverick China Research, 2012
Research provides business-to-business
research and market entry services for
Areas of Development
clients seeking opportunities in China.
Third-party payment has clearly become the payment channel of
Maverick China is the leading source of
choice for China's online consumers. But other payment channels,
research and market strategy in China's
including prepaid cards and mobile POS--a kind of payment by
electronic payment sector; areas of
bankcard on delivery--are also seeing growth, as are payments
expertise include mobile payment, online
by mobile phone. Prepaid cards are an effective intermediate
payment, e-commerce, prepaid products,
for customers that want to make purchases online but are still
credit and debit cards, remittances
accustomed to cash payment, and mobile POS provides the
and contactless payments. Maverick
same security as cash on delivery for the growing portion of
China's Beijing-based team provides
the population with bankcards. As can be seen in Figure 1, of
o n - t h e - g r o u n d r e s e a r ch t h r o u gh
consumers that have tried paying for online purchases by prepaid
regularly published market reports
card or mobile POS within the last year, most have made payment
and customized research projects.
via these channels within the last three months.
www.maverickchina.com
Mobile payments are still relatively immature in China, but as of
[email protected].
2012 many market watchers see mobile payment poised for
takeoff. Like credit and debit cards, penetration of smart phones
Boaz Ro t ten be r g is co - fo u nder of
operating on 3G networks has grown significantly in recent
Maverick China Research and has served
years, giving China's innovative third-party payment providers
as Managing Director since 2006. He has
the opportunity to take their platforms mobile. The technology
managed projects for clients such
to allow consumers to make contactless payments with their
as Visa, American Express, Nokia, and
phones on location is now available as well. The shape of the
other leading Fortune 500 companies.
mobile payments sector in China is much less certain than online
Boaz also serves as the Vice-Chairman
payment, with banks, mobile operators, and third-party payment
of the Israeli Chamber of Commerce
providers all investigating possible solutions.
in China.
57
alternative
payment
methods in
focus
60
THOUGHT LEADRSHIP
AFTERPAY
AfterPay, Your Customer-Friendly Open
Invoice Online Payment Solution
In countries such as the Netherlands, Germany, Austria and in
Scandinavia, paying by open invoice or by direct debit for your
ordered goods are normal and well-accepted payment methods.
AfterPay is the leading open invoice and direct debit payment
In the Netherlands, consumer surveys show that between 25%
solution provider in the Netherlands. Its business units bring
and 30% of the population likes to pay by open invoice.
operational excellence, expertise and innovative power to
developing unrivalled post-payment solutions for customers
AfterPay’s ambition is to take payment by open invoice to the next
from a rapidly expanding variety of online industries. Many well-
level. AfterPay believes that there is a great future in store for the
known online retailers offer AfterPay as open invoice or direct
concept of paying after receiving your goods. Instead of sending
debit payment method for their online customers. AfterPay offers
paper invoices, more and more digital alternatives are used today.
a unique end-to-end financial solution for retailers and a customer
In the near future, consumers will be able to manage their invoices
friendly payment process for online buyers.
in their own secure online AfterPay application setting, where they
have several options for making the payment.
In the Netherlands, paying for ordered goods after receiving
them is an option favoured by over 25% of the Dutch population.
Offering AfterPay boosts revenues
Best practices show that by introducing AfterPay as a payment
As an online retailer, you and your customers do business in an
method, merchants can increase their conversion rates and sales
exciting, constantly and rapidly changing retail environment.
volumes immediately, in some cases up to 30%.
Merchants nowadays have to offer excellent services to build a
solid and profitable company. Offering the right mix of payment
Based on an increasing demand from local and international online
methods in your checkout becomes an increasingly strategic
retailers to expand its services internationally, AfterPay has exten
decision. Best practices show that offering the right mix of locally
ded its offering to Germany and Austria in September 2012. In order
preferred payment methods in combination with international
to gain the ability to deliver real added value for its merchants,
payment methods in a specific country will directly impact sales.
AfterPay has signed a cooperation agreement with arvato
infoscore, part of the international German provider of outsourcing
Allowing a customer to pay by open invoice is part of the service
services Arvato Bertelsmann. In 2013 AfterPay plans to start
concept of many successful online shops. In particular, new
offering its post payment services in more European countries.
names, foreign shops or smaller web shops will boost their
conversion ratios and improve sales by adding open invoice as
Why many online consumers like to pay by open invoice
payment method.
Since the early days of e-commerce, demand has existed for a
variety of online payment methods. In many European countries
Based on our background and experience, AfterPay understands
many successful (local) pre-paid payment methods and credit card
the many challenges that merchants have to face nowadays.
payment solutions exist. One of the main thresholds that prevent a
By offering standardized or tailor-made post payment methods,
large group of consumers from buying online is the fear not getting
AfterPay wants to help merchants in expanding the range of
their goods delivered, not being familiar with a particular webshop
service offered to their customers.
or first wanting to see or feel the ordered goods. Various studies
show that paying after the goods or services ordered online have
Because AfterPay manages the entire payment process and also
been delivered is favoured by a huge group of consumers and
provides a payment guarantee, offering AfterPay is a stress-free
helps in lowering the threshold of ordering.
payment method for both merchant and its customer.
THOUGHT LEADRSHIP
Stefan van den Berg, CEO, Afterpay
Full service post payment concept
AfterPay offers online retailers unique end-to-end post-payment
solutions. AfterPay takes over the entire process of risk
management, billing and collecting open invoices. On top of this,
the online retailer faces no default risk, payment risk or fraud risk
at all. AfterPay guarantees payment of all accepted open invoices
and direct debit payments. The retailer is thus guaranteed the fact
About STEFAN VAN DEN BERG: Stefan van
that these payments will take place!
den Berg (42) is CEO/Owner of AfterPay.
After having worked for over 14 years
To be able to deliver these services, the AfterPay team brings
in financial services in several banks,
together a combination of financial, IT and retail professionals.
Stefan made the transition to online
The team combines detailed knowledge of online retail with credit
payments services, after having worked
management and financial knowledge.
for a European Strategic Management
Consultancy Bureau. During his employ
It is AfterPay’ s goal to contribute to revenue growth for online
ment at Lacent, financial shared ser
retailers in a reliable and transparent way. In addition to our tech
vice center Wehkamp, Stefan got the
niques, compliant platform and applications, an important part of
opportunity to spin off the business
the AfterPay proposition is a professional customer contact centre
AfterPay in the summer of 2010.
that offers support for online consumers who have questions
about using open invoice as a payment method.
Since the privatization of AfterPay the
company has grown into the market as
From e-commerce to cross-channel retail…
market leader in the Netherlands in
In 2011 AfterPay introduced open invoice payments for
the field of online post payment in the
m-commerce. Paying by AfterPay has become an easy and
Netherlands. AfterPay has developed
accessib le payment method for Dutch mobile shoppers. In the
into a full payment method known by
spring of 2012 AfterPay also introduced post payment concepts
many consumers, that on the one hand
in physical stores.
relieves the retailer by handling the
complete recovery process and on the
There is an increasing demand from leading retailers for cross-
other hand provides a payment guaran
channel payment methods that are known by the public and easy
tee to the online retailer. The coming
to use either on the internet, on a mobile or in store. AfterPay aims
years AfterPay will continue to roll
to make post payment accessible for cross channel retail concepts.
o u t Af t e r Pay i n t o o t h e r E u r op e a n
countries.
How to start?
Adding AfterPay to your check out can be done by direct connec
Stefan van den Berg graduated in Busi
tion to the AfterPay application or by using a payment service
ness Economics at the University of
provider. AfterPay has standard connections with many payment
Groningen in the early 90s.
services providers throughout Europe.
www.afterpay.nl
61
62
THOUGHT LEADRSHIP
MyBank
MyBank
Taking E-commerce to the pan-European
level
Data privacy and security are key issues for consumers in selecting
an e-payment method. Prof. Georgios I. Doukidis from the Eltrun
E-Business Research Centre at Athens University of Economics
With the MyBank initiative, EBA CLEARING is rolling out an
and Business puts it:
online banking e-authorisation solution that operates on a
pan-European basis and offers major benefits to consumers,
“MyBank is a very interesting development because it
merchants and payment service providers: consumers can use the
addresses exactly the trust problems that Greek consumers
same payment method for e-commerce transactions anywhere
say prevent them from shopping on the internet with the
in Europe, merchants are not charged any interchange fees and
payment methods available today.”
payment service providers are able to offer their customers new or
enhanced e-payment services.
MyBank also responds to the call from e-merchants for panEuropean e-payment methods based on the SEPA instruments.
A look at the MyBank proposition: supporting
The solution is geared at delivering Europe-wide reach through the
e-commerce and European payments integration
online authorisation of SEPA Credit Transfers and, later, mandates
The SEPA payment instruments are at the heart of the future
for SEPA Core Direct Debits from customers throughout the
MyBank solution. By supporting these pan-European payment
continent. MyBank is also expected to deliver high conversion
instruments, MyBank can be used for both national and cross-
rates thanks to consumers’ trust in their online banking channel.
border transactions.
Last but not least, MyBank should reduce the fraud cost of
e-merchants since it requires a double authentication process for
Paying via MyBank is a very simple and secure matter. At the
the authorisation of a payment.
web shops of merchants supporting the solution, customers can
select the MyBank payment option. A pop-up window appears
E-merchants and e-merchant associations across Europe have
prompting customers to enter the name or BIC of their payment
embraced MyBank from the start as a solution that they feel will
service provider. They are immediately redirected to the online
meet some of their key payment-related needs. In its position
banking platform of their payment service provider. After entering
paper on e-payments, Ecommerce Europe urges the European
their regular log-on details, they are presented with a secure, pre-
payments industry to implement MyBank and offer accompanying
filled credit transfer or e-mandate form containing all the relevant
services to merchants and consumers.
payment details for their transaction.
The Italian e-merchant community, in particular, has voiced a
MyBank
strong interest in rolling out MyBank to its customers and has
also participated in the MyBank pilot testing. As Roberto Liscia,
President of Italy’s e-merchant association Netcomm, puts it:
A secure customer experience
“The Italian e-merchant community is very supportive
of this secure and simple e-payment method, which has
This approach combines maximal convenience with the necessary
the potential to be used by consumers everywhere in Italy
level of security, which should lead to high acceptance rates
and throughout Europe. MyBank will enable the Italian
among consumers. As customers are directed to their familiar
e-merchants to more easily expand their business and to
online banking site for authorising the payment transaction, they
also reach customers who do not feel comfortable using
will not be required to disclose their account information to any
any of the existing e-payment methods.”
third parties.
THOUGHT LEADRSHIP
John Broxis, Director at EBA CLEARING
A look into the future: responding to the need for
The solution will go live with almost complete reach in the Italian
e-identity services
market. Other communities, such as Luxembourg, Greece,
MyBank is more of an authorisation service than a payment
Sweden and Finland have also indicated a keen interest in
solution per se – it can be used to authorise the initiation of credit
implementing the solution.
transfers, e-mandates for direct debits and eventually maybe even
card payments in real time. It is this authorisation capability that
It is expected, however, that MyBank will position itself among
holds the key to future success. Payment service providers remain
the leading e-payment methods in Europe in the long run: as a
among the few regulated organisations, along with government
pan-European solution that offers high levels of convenience,
agencies, that register their customers through a passport when
familiarity and security to customers, holds a substantial potential
they set up an account.
for efficiency gains and cost savings for e-merchants and requires
little investment at the level of payment service providers, its
As we conduct more of our daily lives online, applying for
proposition will simply be too compelling to miss.
mortgages and social benefits, submitting tax forms and paying
invoices, the value of a trusted e-identity is only going to increase,
placing payment service providers in a uniquely privileged
position. MyBank could play a role in this context as a practical
solution facilitating online authorisation of payments and other
transactions at a pan-European level.
A look at the next steps: going live and building
About the company: EBA CLEARING is
up reach
the leading private provider of pan-
Following the successful completion of the pilot phase in October
E u r op e a n pay m e n t i n f r a s t r u c t u r e
2012 with participants from several European countries, MyBank
services. Over 200 banks are direct users
is scheduled to go live on 25th March 2013. In a first phase, the
of the single payment services EURO1
solution will support the authorisation of SEPA Credit Transfers.
and STEP1, which handle transactions
It is foreseen that MyBank will support SEPA Core Direct Debit
for a total value of over EUR 250 billion
e-mandates from October 2013. In parallel, EBA CLEARING plans
each day. The SEPA Credit Transfer (SCT)
to work on functionality that will enable consumers to fully benefit
and SEPA Direct Debit Services (SDD Core
from this solution in their mobile shopping experience.
and B2B) of the Pan-European Automated
Clearing House STEP2 extend reach to
MyBank is expected to experience a slow but steady build-up of
more than 4,700 banks in Europe. EBA
reach across Europe in the first couple of years after its launch.
CLEARING is currently working on the
Eurozone banks, in particular, are currently very busy with their
implementation of its pan-European
preparations for the SEPA Migration End-Date Regulation. Many
e-authorisation solution MyBank, which
of them will only be able to embrace MyBank once they have
is geared at facilitating e-commerce
completed their migration to the pan-European standards and
across Europe. MyBank is scheduled to
instruments that will help to pave the way for the Europe-wide roll-
be launched in March 2013.
out of MyBank.
www.mybankpayments.eu
63
64
THOUGHT LEADRSHIP
Gamigo & Just A Game
Alternative Payment Methods: The Mis
sing Link
Not only can a merchant have their products stolen through fraud,
or lose profits with chargebacks, but the merchants themselves
Let’s face it - Payments are the gateway to successful online
can also face hefty fines from card companies, if their systems are
business. If your company wants to succeed in any capacity,
compromised and their card data is stolen! It’s a double-whammy,
it will need to offer attractive ways for consumers to buy products.
and alternative payments provide this much needed solution.
Due to the advances in technology and social media, the mindset of
consumers has changed greatly over the past few years, especially
By reviewing a few different types of alternative payments (not
when compared to the aging credit card process. Consumers are
brands, as we are not looking to sell anything here!), there are a
looking for quicker and safer ways to pay, especially online, while
number of factors that need to be taken into account, when selec
merchants want to match this convenience.
ting alternative payments:
Then along came globalization, and “localized payment methods”
• Country
became the buzz. Companies have awakened, and have started
• Industry
to realize that if they want to do business on a world-wide scale
• Age
and succeed, they will need to offer more than just credit card
• Fraud/Chargeback Risk
options. And while there are still plenty of companies that still
• Profit Margin
need convincing in joining the payment revolution, some of the
biggest companies in the world are already onboard.
Country – What payment methods are the most popular and
trusted brands in the market a company is looking to enter?
Companies whom have relied on traditional credit card processing
For example, in Germany, credit cards have less than 23%
face a number of expensive problems, which include building
penetration for the entire population. ELV (Elektronische Lastschrift
and maintaining PCI compliance, while also fending off an ever-
Verfahren), also known as Direct Debit to some other areas, is
prevalent fraud risk. Many companies often do not take into
the most popular form of payment in Germany. Germans can
account the amount of money that PCI compliance will cost their
literally recite their bank account and bank number from memory.
bottom line, from which alternative payments can altogether
And while there is a large chargeback risk for ELV, it is most
reduce or completely eliminate these problems. And yes,
commonly used and considered almost a must for the German
while most PSPs will mention they can offer a PCI compliant
market.
system, a company must also take into account the conversion
percentage that could be lost due to tighter fraud rules, inflexible
Industry – This is a question of a company’s business model.
payment flows, and bouncing users around to other platforms or
Does your company work with tangible or intangible goods?
competitors!
As an example, for the online games market, hardcore gamers will
more often use pre-paid cards as opposed to casual or browser
Credit card innovation has been stifled for years, while alternative
gamers, whom would more likely rely on mobile payments.
payment companies in the US, such as PayPal, have rocketed off
to success. Due to the lack of innovation, Visa and MasterCard
Age – The age of your target group has a huge impact on the
left the field wide open for alternative payments to prosper,
choice of payments that should be offered. Specifically, age
since credit card payments offer a lack of flexibility to both the
actually determines the accessibility of a payment. For example,
consumer and merchant. For example, credit cards have age
credit cards are not usually permitted for individuals under the
restrictions and prevent younger age segments from purchasing
age of 18, and this makes it difficult to purchase anything online.
goods, while merchants have to deal with the risk of fraud.
THOUGHT LEADRSHIP
In order to reach these users, offering mobile payment or prepaid
cards as payment options would allow you to monetize these
“unreachable” users.
Fraud/Chargeback Risk – Knowing how prone an alternative
payment is to fraud or chargebacks will help determine if a
payment method is appropriate for your business model. As a
known fact, many popular e-wallets have a high risk for fraud,
which leads to lost inventory and chargebacks. Should your
company not have appropriate fraud tools, or have a very thin
profit margin, you might want to consider if offering an e-wallet is
appropriate.
Profit Margin – Payment costs are really operational costs.
For every 1% that you spend on a payment system, you lose 1%
of your overall profit margin. While alternative payments are quite
Just A Game GmbH is a globally operating
practical, some options can be very expensive. For example,
publisher for digital free2play games.
mobile payment allows for large market accessibility, but it comes
The company is a subsidiary of Cliq Digi
at a high price. In some countries, carriers can charge 50% or
tal AG and had a focus on two main busi
more of the transactional volume as a cost! This amount is often
ness areas – online social browser and
excessive for many business models. Try comparing these costs
mobile games for both iOS and Android.
to an online banking transfer!
gamigo is one of the leading publishers
Selecting alternative payments is a complicated task, but
of free-to-play online games. gamigo is
it certainly opens the door to untapped market potential.
among the first companies to discover
It’s amazing to see the number of international companies and
t h i s boo m i n g m a r k e t s e g m e n t, a n d
industries that have yet to adapt to the alternative payments trend,
published the first localized German-
but be assured, when their profits start falling, their time will come.
language MMOG in 2001. Since then,
the portfolio has continually been
expand ed and new territories added.
Today gamigo offers games which are
published across Europe and North
Victor Bacre,
America. gamigo is a wholly-owned
Director of Business
subsidiary of Axel Springer AG.
Development & Payment,
Just A Game
https://en.gamigo.com/
http://www.justagame.com/
Mark Gerban,
Senior Manager of Business
Development & Payment,
Gamigo
65
66
THOUGHT LEADRSHIP
Glossary
A
ACH Network
Automated teller machine (ATM)
The ACH Network is an electronic network for direct consumer,
An electromechanical device that allows authorised users,
business, and government payments. It is the vehicle for direct
typically using machine-readable plastic cards, to withdraw cash
account-to-account electronic transactions, and “via ACH” is
from their accounts and/or access other services, such as balance
the differentiating phrase that links ACH payments back to the
enquiries, transfer of funds or acceptance of deposits. ATMs may
Network.
be operated either online with real-time access to an authorisation
database or offline.
ACH Credits
ACH credit entries occur when an Originator initiates a transfer
Automated Clearing House
to move funds into a Receiver's account. For example, when
The Automated Clearing House (ACH) Network refers to the batch
an employer offers Direct Deposit, the employer originates
processing, store-and-forward system that enables electronic
the payment through the ODFI, which then initiates the credit
funds processing. Rather than sending each payment separately,
transaction to transfer the money into the consumer/employee's
ACH transactions are accumulated and sorted by destination for
account; the consumer is the Receiver.
transmission during a predetermined time.
ACH Debits
Authentication
In an ACH debit transaction, funds are collected from a Receiver's
The process of verifying the identity of the party connecting to the
account and transferred to an Originator's account, even though
system.
the Originator initiated the entry. For example, consumers
authorize a cable access company to debit their accounts for their
Authorisation
monthly bills. Once a month the cable access company initiates
Online payments often involve direct authorisation from the bank
a debit file through its ODFI to withdraw the money from the
of the consumer making the payment. This means that a check is
consumers' accounts. The cable company is the Originator, and
carried out immediately to check whether the consumer is entitled
the consumers are the Receivers.
and in a position to make the payment.
Acquiring
B
An acquiring bank (or acquirer) is the bank or financial institution
Boleto Bancario
that processes credit and/or debit card payments for products or
A credit transfer service which enables customers in Brazil to
services for a merchant. The term acquirer indicates that the bank
purchase software online and pay offline at any Brazilian post
accepts or acquires credit card transactions from the card-issuing
office, bank branch or through internet banking.
banks within an association.
C
Alternative payments
Chargeback
Payment methods that are used as an alternative to credit card
Reversal of a credit card payment. Chargeback is only possible
payments. Most alternative payment methods address a domestic
after settlement to the merchant has taken place.
economy or have been specifically developed for e-commerce
and the payment systems are generally supported and operated
by local banks. Each alternative payment method has its own
unique application and settlement process, language and currency
support and is subject to domestic rules and regulations.
THOUGHT LEADRSHIP
D
CNP (Card Not Present)
Debit card
Transaction type for credit cards where the card cannot be shown
Card enabling the holder to have his purchases directly charged
physically to the retailer, for instance in the case of e-commerce
to funds on his account at a deposit-taking institution (may
transactions and MOTO transactions. Is the opposite of Card
sometimes be combined with another function, that of a cash card
Present (CP) transactions.
or cheque guarantee card).
Card/Cash on Delivery (CoD)
Direct debit
Payment method with which payment (cash or by card) takes
Preauthorized debit on the payer’s bank account initiated by the
place when goods are delivered.
payee.
CP (Card Present)
Direct Payment
Transaction type for credit cards where the card is physically
The use of funds for making a payment. Individuals or organizations
present during the transaction and can be read, via a magnetic
can send or receive a Direct Payment as an ACH credit or debit.
stripe or chip.
E
Credit card
Electronic money
A card indicating that the holder has been granted a line of credit.
Value stored electronically in a device such as a chip card or a
It enables the holder to make purchases and/or withdraw cash up
hard drive in a personal computer.
to a prearranged ceiling; the credit granted can be settled in full
by the end of a specified period or can be settled in part, with the
E-wallet
balance taken as extended credit.
Prepaid wallet that allows consumers to maintain a credit that can
be used for (micro) payments on the internet. Most wallets can
Credit card company
also contain information regarding the payment account and credit
A company which owns the trademark of a particular credit card,
card, making it possible to ‘upload’ credit from these accounts.
and may also provide a number of marketing, processing or other
The wallet can also be used to pay for online purchases using the
services to its members using the card services.
credit card information (stored on the wallet).
Customer
ELV (Elektronisches LastschriftVerfahren)
A buyer, seller or holder of securities and financial instruments that
German Direct Debit system for online payment. Payment method
does not participate directly in a system. A participant’s holdings
which is very popular in Germany, although the payment is not
in a system often include securities and financial instruments of
guaranteed. ELV is a debit card, which in online transactions
which the participant’s customers are the beneficial owners.
behaves like a credit card.
Customer-not-present
EMV
Customer-not-present transactions the cardholder is not physically
A standard for credit cards that contain a chip. By having this chip
at the location when payments is taken. This is usually made
read by payment terminals more secure transactions are possible.
online or by telephone/fax. Customer-not-present transactions
The EMV chip will replace the signature on the sales slip of a credit
often require additional security questions or processes to avoid
card transaction.
fraud.
67
68
THOUGHT LEADRSHIP
Escrow payment
Payment that involves the services of an independent third party
N
NACHA - The Electronic Payments Association
(Trusted Third Party, or TTP). The third party removes the distrust
The national association which establishes the standards, rules
that may exist between parties by safeguarding the money (or
and procedures which enable depository financial institutions to
delivery) until the other party has fulfilled his part of the deal.
exchange payments on a national basis.
I
O
iDEAL
Omni-channel retailing
iDEAL is an internet payment method in the Netherlands, based
Omni-channel retailing is very similar to, and an evolution of,
on online banking. Introduced in 2005, this payment method
multi-channel retailing, but is concentrated more on a seamless
allows customers to buy securely on the internet using direct
approach to the consumer experience through all available
online transfers from their bank account.
shopping channels, i.e. mobile internet devices, computers,
bricks-and-mortar, television, catalog, and so on.
M
Mobile payment
Online shopping (online retailing)
Also referred to as mobile money, mobile money transfer and
A form of e-commerce which enables consumers to buy goods
mobile wallet generally refer to payment services operated under
or services from a seller over the internet without an intermediary
financial regulation and performed from or via a mobile device.
service. An online shop, e-shop, e-store, internet shop, webshop,
Mobile payment is an alternative payment method. Instead of
webstore, online store, or virtual store evokes the physical analogy
paying with cash, check, or credit cards, a consumer can use a
of buying products or services at a bricks-and-mortar retailer or
mobile phone to pay for a wide range of services and digital or
shopping centre. The process is called business-to-consumer
hard goods.
(B2C) online shopping.
Money transfer
Open invoice
Generally refers to one of the following cashless modes of payment
Details the amount a company owes to vendors and suppliers,
or payment systems: wire transfer, an international expedited
along with a due date for sending payment. Invoices can also
bank-to-bank funds transfer, electronic funds transfer, an umbrella
include additional information that relates to the past business
term mostly used for bank card-based payments, e-mail Money
transaction. Accounts payable clerks are often responsible for
Transfer, an online banking transfer between Canadian banks,
opening mail and finding all open invoices sent by vendors and
Giro, also known as direct deposit, money order, transfer by postal
suppliers. These individuals are the first employees to handle the
cheque, MoneyGram and others.
invoices.
Multi-channel retailing
P
Multi-channel retailing is the merging of retail operations in such
Payment gateway
a manner that enables the transacting of a customer via many
An e-commerce application service provider service that
connected channels. Channels include: retail stores, online stores,
authorizes payments for e-businesses, online retailers, bricks
mobile stores, mobile app stores, telephone sales and any other
and clicks, or traditional brick and mortar. It is the equivalent of
method of transacting with a customer. Transacting incudes
a physical point of sale terminal located in most retail outlets.
browsing, buying, returning as well as pre and post sale service.
Payment gateways protect credit card details by encrypting
sensitive information, such as credit card numbers, to ensure that
information is passed securely between the customer and the
merchant and also between merchant and the payment processor.
THOUGHT LEADRSHIP
Payment method
POS
A generic way in which a payment is carried out, for instance
Point of sale (POS) or checkout is the location where a transaction
by PIN card, credit card, internet banking, COD, premium SMS.
occurs. A "checkout" refers to a POS terminal or more generally to
When a payment method is not generic but specific, it is called a
the hardware and software used for checkouts, the equivalent of
payment product.
an electronic cash register.
Payment product
Prepaid
A specific version of a payment method used by a (commercial)
A payment that is made in advance for a service that has not yet
provider, for instance Visa and MasterCard, the internet banking
been used. The ‘credit’ can be stored on a(n) (electronic) carrier.
product of a particular bank, TPG Post COD services, the premium
SMS product of a provider, Mobile2Pay, Way2Pay, Rabo Direct
R
Betalen, MiniTix. In some cases a (specific) payment tool is used.
Remittances
A remittance is a transfer of money by a foreign worker to his or
Payment tool
her home country.
A tool that is used to carry out a payment with a payment
product, for instance a card, random reader, money transfer form,
S
‘acceptgiro’, mobile telephone.
SEPA
‘Single Euro Payments Area’. This is the vision, directive and
Payment processor
goal of the European Commission which means that citizens and
A company (often a third party) appointed by a merchant to handle
companies within the European Union have to be able to pay with
credit card transactions for merchant acquiring banks. They are
a single set of payment instruments. This set is the combination of
usually broken down into two types: front-end and back-end.
a bank account and instruments like money transfer, direct debit
and cards. SEPA signifies the end of international payments within
Payment Service Provider (PSP)
Europe.
A company that offers service in the area of payments. These
services consist of, for example, various payment modalities,
T
Electronic Bill Presentment and Escrow services. A Payment
Third-Party Processors
Service Provider acts as intermediary between buyer and seller.
For merchants that do not qualify or do not want a merchant
account, a third-party processor is a company that processes
PCI-DSS
payments (e.g. credit cards) on behalf of a merchant. With most
A payment card security standard that evaluates payment account
third-party processors, customers are typically forwarded from the
data security by assessing the company’s network architecture,
merchant's website to the payment processor's site to complete
software design, security policies, procedures and protective
the transaction.
practices. The PCI requirements have been developed by the PCI
Security Standards Council, which includes American Express,
V
Discover, JCB International, MasterCard and Visa.
Virtual goods
Non-physical objects purchased for use in online communities or
PIN
online games. Digital goods, on the other hand, may be a broader
A personal identification number (PIN) is a secret numeric
category including digital books, music, and movies. Virtual goods
password shared between a user and a system that can be
have no intrinsic value and are intangible by definition.
used to authenticate the user to the system. Typically, the user is
required to provide a non-confidential user identifier or token (the
user ID) and a confidential PIN to gain access to the system.
69
company
profiles
COMPANY PROFILES
Company
3pay|Mikro Ödeme
3pay|Mikro Ödeme, founded in 2008, the leading payment service provider of Turkey & MENA,
focusing on mobile payment (direct carrier billing), credit cards and gift cards. 3pay|Mikro Ödeme
is awarded with Red Herring Europe and Global; as one of the most innovative and fastest-growing
100 technology companies of Europe and the world.
Website
https://www.mikro-odeme.com/en-us/
Keywords for online profile
Turkey - Istanbul, Payment Service Provider, Direct Carrier Billing (Mobile Payment), Credit
Cards Payment, Gift Cards, Gaming Monetization, Digital Content Monetization, E-Commerce
Monetization
Contact
[email protected]
Geographical presence
Turkey, USA, Ukraine, Azerbaijan, Middle East
Market segment(s)
Gaming, Online Content, Mobile Content, Mobile Applications, E-Commerce, Social Networks,
Physical Goods
Active since
2008
Service provider type
Payment service provider, payment gateway, alternative payment method
Payment methods
Credit cards
With our VPOS we accept all major credit cards
Debit cards
With our VPOS we accept all major debit cards
Pre-paid cards
3pay|Mikro Ödeme issues prepaid cards with global partnerships like Zynga, Peak Games & Yonja,
distributed via retail shops
Online banking
N/A
E-wallet
3pay Wallet
Mobile / SMS / IVR
Direct Carrier Billing with all Turkish operators
Companies PSP is connected to
Denizbank, Yapı Kredi Bank(for VPOS)
Services
Unique selling points
3 pillars of 3pay|Mikro Ödeme are direct carrier billing, credit cards and gift cards; providing
convenience both for customers and merchants
Core services
Direct Carrier Billing
Pricing
Commission Based
Collecting payments
No
Distributing payments
Yes
Fraud prevention (measures)
Data Validation, 3DS, geographical checking, transaction limit checking, customer history
checking, black/white list, geo IP origin check, multi merchant purchase history
Fraud prevention partners
Local Partner Banks
Credit management (services)
Partial Charging, Credit Control, Online Void & Refund, Chargeback Management
Other services
3pay Mobile Application, Advanced Reporting & Monitoring Tool for Merchants, Marketing Support
for Merchants, Carrier Grade Support
Third parties
Turkcell, Vodafone Turkey, Avea, Denizbank, Yapı Kredi Bank
Technology
Direct connections
Yes
Batch processing
No
Per order processing
Yes
Merchant pages (direct model)
Yes
PSP pages (redirect model)
Yes
Interface
Yes
Security
https, pki
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COMPANY PROFILES
Company
2Checkout.com
Website
www.2checkout.com/community/
processor
Regional - Europe, North America, Latin America
Company
3V Transaction Services
Website
www.3v.ie
PSP
Company
99Bill
Website
www.99bill.com
PSP
Regional - Asia Pacific
Company
ABN Amro
Website
www.abnamro.com/en/index.html
Bank
Global
Company
Accelya
Website
w3.accelya.com
PSP
Regional - Europe, North America, Latin America, Middle East / Africa
Company
Acculynk
Website
www.acculynk.com
PSP
Regional - North America
Company
ACI Worldwide
Website
www.aciworldwide.com
PSP
Global
Company
ACM (United TranzActions)
Website
www.acmeft.net
PSP
Company
AIB Merchant Services
Website
www.aibms.com/index.php
PSP
Regional - Europe
Company
Aduno
Website
www.aduno.ch
PSP
Regional - Europe
73
A clever way of paying your bills
AcceptEmail, E-Billing & Payment via e-mail and mobile media
Increase customer service
By delivering your bills
into your customers’ inbox
AcceptEmail enables simple & secure
electronic billing, dunning and payment
utilizing the power of e-mail and
mobile.
Real-time generated images convey the
current bill status, resulting in a comprehensive EBPP experience in the
customers’ inbox.
In a 3-click process bills are paid straight
from within the email without manual data
(re)entry, resulting in full process
transparency & control for the payer.
Apart from improved customer service the
biller realizes lower DSO and reduced
collection costs.
AcceptEmail is available throughout Europe
in combination with many online payment
methods, debit – and credit cards.
www.acceptemail.com | [email protected] | +31 20 747 0123
COMPANY PROFILES
Company
AcceptEmail
AcceptEmail provides a comprehensive e-billing & payment service based on e-mail and social
media via a wide variety of local payment methods that we categorize in credit cards, debit cards
and online banking. AcceptEmail is integrated with on-line payment methods such as iDEAL (NL),
Giropay (GE), Maestro International and PayPal.
Website
www.acceptemail.com
Ownership
Private
Business model
Transaction based
e-billing, e-invoicing, e-bill, e-invoice, e-mail, credit management, invoice-to-cash, mobile,
e-mandate
Contact
Mr P.J. Kwakernaak | CEO | [email protected] | +31 20 747 0123
Global
Main client industries
It is a cross industry service with many customers in sectors as: Insurance | Telecom | Utilities |
Ticketing | Charity | Education | Internet | Publishers | Government | Retail | Travel
Active since
2006
E-invoicing & Payment Service Provider
Payment methods
Debit card
Yes - a/o Dankort, Bancontact/Mister Cash, Maestro, Giropay, BCMC, iDEAL
Online Banking enabled Payment
Yes - all local online banking systems and pay buttons
E-wallet
Yes, a/o PayPal
After payment
Yes
Escrow
No
Prepaid
Yes
Other channels
Offline
Our cooperation and partnership with fullfillment partners enables us to facilitate a fully automated
invoice-to-cash process for our customers. In case an AcceptEmail message does not arrive or
is not paid on time, we can automatically send a reminder text message to a mobile phone or
generate and send a paper bill or reminder via traditional snail-mail.
Mobile
AcceptEmail is available for mobile media
Online to offline
Yes - we bring online payment methods to offline corporates
Services
AcceptEmail reduces costs of billing, dunning and collection dramatically, and also improves
the DSO. AcceptEmail provides debtors easy 3-click secure payment from within the e-mail or
mobile media without manual data (re)entry, resulting in full control for the debtor and a convenient
alternative for paper bills or web-based portals.
Core services
E-Bill Presentment and Payment by email and mobile media
Multi-currency/Dynamic currency
conversion
Yes multi currency, no dynamic currency conversion
Chargeback/Refund options
Not applicable - part of the real time payment method.
Buyer protection policy
Not applicable - part of the real time payment method.
Pricing
Montly license fee + transaction fee per AcceptEmail
Fraud prevention (measures)/
Yes - depending on payment method and PSP
Risk management
a/o Ogone
Acceptation criteria (sign-up
process)
AcceptEmail is easily integrated and requires no investments in hardware; the application is fully
web-based (SaaS). There are no maintenance costs and companies can be up-and-running in a
short time. Signing-up via contract and client registration form.
Other services
AcceptEmail offers a multitude of reporting possibilities so billers have full insights in invoices/
payment requests send, opened, clicked and paid. AcceptEmail also supports credit management
(reminders), SEPA e-Mandates and smart SEPA Direct Debit notifications.
Future developments
Objective is to become the global standard in Electronic Bill Presentment and Payment via e-mail
and mobile.
75
76
COMPANY PROFILES
Technology
Integration technology
SOAP Webservices or Managed Account via a/o SFTP
Integration support
Yes - extensive, this is one of our USPs
Company
AirPlus International
Website
www.airplus.com/world/en/
PSP
Regional - Europe
Company
AlertPay (Payza)
Website
https://www.payza.com
PSP
Regional - Canada, US, UK
Company
Alipay
Website
www.alipay.com
APM
Regional - Europe, North America, Latin America, Asia - Pacific
Company
AlliedWallet
Website
https://www.alliedwallet.com
PSP
Global
Company
Aliaswire
Website
www.aliaswire.com
PSP
Regional - Middle East/Africa, Asia-Pacific
Company
Allopass
Website
www.allopass.com/us
PSP
Company
Allpay
Website
http://www.allpay.net
PSP
Local - UK
Company
Amazon Flexible Payments
Website
http://aws.amazon.com/fps/
APM
Company
America`s bankcard alliance
Website
http://americasbankcardalliance.com
processor
Local - US
78
Company
COMPANY PROFILES
Adyen
Adyen is a next generation payments company, transforming business globally with its omni
channel payment solution. Adyen provides a fully hosted payment solution that enables online
businesses to accept payments from anywhere in the world. As acquirer, Adyen directly connects
to Visa, MasterCard and other card schemes. Adyen natively supports e-commerce, mobile and
point-of-sale payments for credit and debit cards. Over 200 payment methods are available.
Website
www.adyen.com
Innovation, acquirer, point of sale, conversion, omnichannel, fraud control, global, independent
Contact
Roelant Prins, Chief Commercial Officer, [email protected]
Global
Market segment(s)
Active in all industries
Active since
Current platform operational since 2006
Payment service provider, payment gateway, acquirer, processor, issuer, bank,
alternative payment method
Payment methods
Credit cards
Visa, MasterCard, Amex, CB, JCB, MasterCard, Diners, Discover, UATP, AirPlus, Union Pay.
Many local and co-branded cards in Europe, Latin America and Asia.
Debit cards
Bancontact/Mister Cash, Maestro, Giropay, BCMC, Maestro, V-Pay, Dankort, Carte Bleue, CartaSi,
Postepay, Visa Debit and many others world-wide
Pre-paid cards
PaySafeCard, PostePay, Cash ticket, Ukash, PayPal, local national brands
Online banking
iDEAL, Sofortbank, Giropay, Nordea, SEB, POLi and many others
E-wallet
PayPal, Netteller, Click&Buy, Skrill, Qiwi, CashU and many others
Mobile / SMS / IVR
Fully hosted mobile solution for i OS, Android and other platforms, supporting all payment methods
Global coverage for SMS and IVR through partners.
Alternative payment methods
Over 200 payment methods supported world-wide.
Offline
Bank transfers in over 30 countries, a selection of local voucher payment methods.
Connected companies (#)
Over 80 acquirers. Several other connected partners for fraud checks, credit checks, SMS and
other services.
Acquirers, fraud services, logistic partners, credit management services, e-commerce platforms.
Settlement currencies (acquirers)
AUD, CAD, CHF, CZK, DKK, EUR, GBP, HKD, JPY, NOK, NZD, PLN, SEK, SGD, USD, ZAR
Services
One contract, setup within days, access to the world’s payment methods in all currencies
over mobile, website and point of sale, full direct processing and acquiring capabilities,
Risk management, single backoffice and unified reporting, world-wide payment expertise, local
offices on all continents
Core services
Payment platform for e-commerce, POS and mobile, acquiring, fraud management, reconciliation,
reporting
Pricing
Maximum transaction price of EUR 0,10. No setup or maintenance costs. Pricing for cards on
blend fees or interchange+ basis.
Collecting payments
Yes
Yes
Own risk module with velocity checks, referral lists, persistent cookies, device fingerprinting, proxy
piercing. All checks are fully configurable and extendable. Automated system proactively advises
on optimal risk settings based on historic transaction data.
In house
Yes, via third party, but fully integrated.
Other services
Payment routing, dynamic 3D-Secure, fully customizable payment pages, recurring and one click
payments using tokenization, native mobile payment pages, pay out, vouchers, POS solution for
face-to-face payments
Third parties
None, everything is developed and maintained in-house.
COMPANY PROFILES
Technology
Direct connections
Yes (Merchant PCI compliancy required)
Batch processing
Yes
Yes
Yes
Yes. Full customizable in look and feel, supporting one-click shopping, tokenization,
multi-language, DCC, split payments and many other features. Optimized for conversion,
supports A/B testing.
Interface
Web services, SOAP, XML. Reporting in CSV, RSS, XML, PDF and Excel. POS SDK available for
iOS, Android.
Security
Adyen is fully PCI Level 1 compliant, conforming to all relevant security mechanisms.
Company
American Express
Website
https://www.americanexpress.com
credit card company
Global
Company
Aramor Payments
Website
http://www.aramorpayments.com
PSP
Local - Canada
Company
Arvato Finance Services
Website
www.arvatofinance.com
PSP
Global
Company
AsiaPay
Website
www.asiapay.com
PSP
Regional - Asia - Pacific
Company
Atos Origin
Website
http://www.atosworldline.be
PSP
Global
Company
Atos Worldline
Website
sips.atosworldline.com
PSP
Regional - Europe
Company
Authorize.Net
Website
http://www.authorize.net
PSP
Local - USA
79
COMPANY PROFILES
Company
AfterPay B.V.
AfterPay, founded in 2005, is a well known open invoice payment service provider in the
Netherlands. Using a state-of-the-art platform, consumer friendly billing processes, direct
connections to PSP’s and local banks, AfterPay is able to offer excellent services to all
involved parties.
Website
www.afterpay.nl
Ownership
Parent company/main shareholders
Business model
open invoice and direct debit payment method
open invoice, direct debit, post payment, conversion, online payment, mobile
Contact
Mr. S.N. van den Berg, CEO, [email protected] +31(0)513 744 110
The Netherlands, Germany, Austria, Der Schweiz, Belgium (in 2013)
Retail, Travel, Telecom
Active since
2005
Payment method
Payment methods
Debit card
This information is not yet available
E-wallet
After payment
Yes (open invoice, direct debit, install payments)
Escrow
Prepaid
Other channels
Offline
No
Mobile
Yes
Online to offline
Yes, cross channel support
Services
Full service open invoice and direct debit payment services with payment guarantee for the
merchant. AfterPay contributes to sales and conversion for online retailers. Wellknown and
consumer friendly payment method, easy to use for e-commerce, m-commerce and cross channel
customers. Easy integration through various payment service provider or direct connection.
Core services
Open invoice payment method
conversion
This information is not yet available.
Chargeback/Refund options
No chargebacks. Guaranteed payment to merchant. Refunds are possible
Buyer protection policy
Yes, important part of the proposition. Buyer has to pay after having received the
ordered product(s)
Pricing
Fixed fee per accepted order in combination with percentage of the principal of the open invoice
for taking over the risk of nonpayment and fraud.
Risk management
Full own Risk management procedures and up to date risk application including consumer checks,
fraud prevention and offline manual verification.
Own extended database. Datapartner is Experian
process)
Merchant (ID check, company registry, address verification)
Other services
Soon to start: Business to Business open invoice payment method and retail credit
payment services.
Future developments
Installment payments, personal online consumer accounts for self management of post payments
by consumer, full cross channel support including offline payments, start offering AfterPay services
in more European countries
81
82
COMPANY PROFILES
Technology
Webservices (Soap), Online order management system
Integration support
Direct connection or by AfterPay connection at payment service provider platform, Plugins for
the leading eommcerce web applications (Magento, etc)
Transactions volume
Number of transactions (per year)
Approx. 1 mln in the Netherlands (2012)
Transactions value
Over € 70 mln (2012)
Company
B+S Card Service
Website
www.bs-card-service.com/en/
PSP
Regional - Europe
Company
Bank Associates Merchant Services
Website
www.bams.com
PSP
Regional - North America, Latin America
Company
BACS
Website
http://www.bacs.co.uk
PSP
Regional - Europe, North America
Company
Bank of America
Website
www.bankofamerica.com
bank
Local - USA
Company
BarclayCard/ePDQ
Website
www.barclaycard.co.uk/business/
credit card compnay
Global
Company
Bardo group
Website
http://www.bardo.com
PSP
Regional - Europe, Asia-Pacific, Middle East/Africa
Company
BeanStream Internet Commerce
Website
www.beanstream.com/public/index.asp
PSP
Company
Benchmark Payment Networks
Website
http://www.benchmarkpaymentnetworks.com
PSP
Local - USA
COMPANY PROFILES
Company
allpago
allpago founded in 2009 with offices in Berlin and São Paulo, provides scalable online payment
solutions such as Brazilian credit cards and Boleto Bancario for the Brazilian online market for local
and non Brazilian merchants that want to sell its digital services and products in Brazil. allpago is
PCI DSS Level 1 certified.
Website
www.allpago.com
Brazil, Boleto Bancario, payment gateway, IPSP, online payments, payment processing, PCI,
e-commerce
Contact
[email protected]
Latin America, Brazil
Market segment(s)
Software, Dating, eLearning, Gaming, Retail, Travel, Other
Active since
2009
Payment service provider, payment gateway,IPSP,
Payment methods
Credit cards
Amex, MC, VISA, JCB, Visa, MasterCard, Diners, Discover, ELO, Aura
Debit cards
Visa electron, ELO
Pre-paid cards
No
Online banking
No
E-wallet
PayPal Brazil, Moneybookers, ClckandBuy
Mobile / SMS / IVR
To be confirmed
No
Offline
Boleto Bancario
CIELO, REDECARD, FIRSTDATA (1Q2013)
Payon, Cardready, Clickandbuy, Moneybookers
BRL/EUR/GBP/USD
Services
In Brazil around 80% of all online transactions are executed through local payment methods.
allpago offers these local payment methods to foreign payment partners or merchants, also with
one-click or recurring functionalities, and transfers the collected funds at low tax rates abroad.
allpago holds a strategic partnerships with Paypal Brazil for third party processing.
Core services
Online payment processing, payment collection, reconciliation information (web), money remittance
at low tax rates, white label integration
Pricing
For more information, please contact our sales team: [email protected]
Collecting payments
Yes
Yes
device fingerprinting, IP geolocation, multi-merchant purchase history, global validation checks,
Verified by Visa, MasterCard SecureCode, velocity checks, persistent cookies, data validation,
geographical checking, parameter format checking, transaction limit checking, risk scoring, geo
IP-origin check, black/white list
ThreatMetrix, ReD, etc.
None
Other services
Tax and Legal Advisory for company foundations in Brazil
Third parties
Paypal Brazil
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Web services, XML, POST, iFrame (specifications available upon request)
Security
HTTPS, SSL+, PKI
83
84
Company
COMPANY PROFILES
AstroPay LLP
AstroPay is LatAm’s fastest-growing payment solution, covering over 85% of the region. We
understand the challenges facing merchants and consumers: rejections, chargebacks and high
charges. We are a safe, guaranteed solution and we work with the key financial institutions in
LatAm to give consumers the optimum online payment solutions.
Website
www.astropaycard.com
prepaid, card, virtual, boleto, Brazil, LatAm, online, payment
Contact
Mr. Sergio Fogel (CEO) skype ID: sfogel +598 98695151
Brazil, Argentina, Bolivia, Chile, Colombia, Costa Rica, Mexico, Peru, Uruguay and Venezuela
Market segment(s)
Ecommerce, Digital Goods and Services, Gaming, Travel and Entertainment, Gambling, High-Risk,
Other
Payment service provider, processor and alternative payment method (TEF/prepaid card/boleto
bancario)
Active since
2009
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club International, Elo, JCB and others
Debit cards
Maestro, Visa Electron, MasterCard, Visa and others
Pre-paid cards
AstroPay Card
Online banking
Brazil, Argentina, Chile, Colombia, Peru and Uruguay
E-wallet
Being implemented 2012/2013
Mobile / SMS / IVR
Being implemented 2012/2013
Prepaid card, online bank transfers, TEF, bar coded receipts, boleto
Offline
Boleto Bancario (with online integration)
Services
The only payment solution in LatAm exclusively dedicated to providing local payment solutions for
international merchants. One simple merchant integration provides access to all the major local
financial institutions, including banks and Boleto systems. Custom solutions available. Weekly
settlements to any country.
Core services
Cross bording, online payment processing, prepaid virtual cards
Pricing
Dependant on volumes and risk profiles. Contact us to receive a customized proposal:
[email protected]
Collecting payments
Yes
Yes
ID checks and compliance with monthly and daily limits
Payment guarantee
Other services
Cross selling, check-out customization, solution customization
Third parties
Technology
Direct connections
Yes
Batch processing
Yes
No
Interface
Security
COMPANY PROFILES
Company
Bill Me Later
Website
http://www.billmelater.com
APM
Company
Billeo
Website
www.billeo.com
APM
Company
Billing Revolution
Website
www.billingrevolution.com
PSP
Company
Billsafe
Website
www.billsafe.de
PSP
Local - Germany
Company
Bitcoin
Website
www.bitcoin.org
PSP
Regional - North America, Europe
Company
BKM (Interbank Card Center of Turkey)
Website
http://www.bkm.com.tr
PSP
Local - Turkey
Company
BluePay
Website
www.bluepay.com
PSP
Company
BNL POSitivity
Website
www.bnlpositivity.it/en/prodotti/
PSP
Regional - Europe
Company
BOC Credit Card (International)
Website
http://www.boci.com.hk
Afterpayments
Local - China
Company
Boku
Website
www.boku.com
APM
Regional - North America, Asia - Pacific, Europe
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86
COMPANY PROFILES
Company
Boleto Bancario
Website
http://www.boletobancario.com
PSP
Local - Brazil
Company
Boom Financial
Website
http://www.useboom.com
PSP
Local - US, Mexico
Company
BPC Banking Technologies
Website
http://bpcbt.com
PSP
Global
Company
Braintree
Website
https://www.braintreepayments.com
PSP
Local - US
Company
Buckaroo
Website
www.buckaroo.nl
PSP
Local - Europe
Company
Buyster
Website
http://www.buyster.fr
APM
Local - France
Company
Camtech
Website
www.camtech.com.au
PSP
Company
Canopus Software
Website
www.canopuslab.com
PSP
Company
Capital Payments
Website
http://capitalpaymentsprocessing.com
PSP
Local - US
Company
Card Complete Service Bank
Website
www.cardcomplete.com
bank
Regional - Europe
COMPANY PROFILES
Company
CardinalCommerce
Website
www.cardinalcommerce.com
PSP
Company
CardPay
Website
http://www.cardpay.com
PSP
Regional - Europe, Asia-Pacific
Company
Cardstream
Website
http://cardstream.com
PSP
Company
Cartasi
Website
www.cartasi.it/gtwpages/index.jsp
PSP
Regional - Europe
Company
CashRun
Website
www.cashrun.com
PSP
Company
CashSender
Website
www.cashsender.com
PSP
Company
cashU
Website
https://www.cashu.com
apm
Local UAE
Company
CCAvenue
Website
www.ccavenue.com
PSP
Company
Central Bank of China
Website
http://www.cbc.gov.tw
bank
Local - China
Company
Century Payments
Website
http://centurypayments.com
PSP
Local - US
87
COMPANY PROFILES
Company
Chase Paymentech
Chase Paymentech is a global leader in payment processing and merchant acquiring and a
specialist in customer-not-present (CNP) transactions. In 2011, Chase Paymentech processed
more than 24 billion transactions with a value exceeding $553 billion, including an estimated
half of all global Visa and MasterCard Internet transactions. In addition to the ability to authorise
transactions in more than 130 currencies, the company provides business analytics and information
services, fraud detection and data security solutions.
Website
www.chasepaymentech.co.uk
Customer not present, credit card processing, payment processing, CNP, recurring billing,
e-commerce, mail order, accept credit card
Contact
[email protected];
UK – 0845 399 1120
Rest of Europe - +353 1 726 2950
North America, Europe
Market segment(s)
Auction, e-Retailing (apparel, electronics, software), Travel, Events, Online Gaming, Digital
downloads, Social networking, Other
Active since
1985
Payment methods
Credit cards
Yes
Debit cards
Yes
Pre-paid cards
Yes
Online banking
No
E-wallet
Yes
Mobile / SMS / IVR
Yes
Yes
Offline
No
n/a
GBP, EUR, USD, CHF, DKK, SEK, NOK, ZAR, JPY, NZD, AUD, HKD
Services
Chase Paymentech is committed to its merchants and is synonymous in the payment processing
industry for secure and reliable payment solutions. Our systems and processing environments
are designed to help meet the specific needs of merchants backed by a consultative approach,
proactive relationship management, modern robust technology, and assistance in minimising fraud
and chargebacks.
Core services
Customer-not-present merchant acquiring and payment processing
Pricing
To discuss pricing, please contact us on +353 1 726 2950
Collecting payments
Yes
Yes
Chase Paymentech’s Safetech Fraud Tools - an innovative suite of solutions designed specifically
to combat fraud utilising continuous transaction monitoring, a customisable rules engine and
advanced fraud detection technologies.
n/a
No
89
90
COMPANY PROFILES
Other services
Orbital Payment Gateway - secure internet processing, browser-based virtual, 24/7 application
support, software development, online authorization, auto-close of daily, wide range of payment,
customer profile management/tokenisation, authorisation recycling - automatic resubmission
of transactions, recovery of declines, customised merchant parameters, effective reporting
and output, Risk management services - monitors unmatched refunds to sales, tracks VIS and
MasterCard monitoring thresholds, monitors daily patterns, monitors charge backs to sales,
merchant shopping program, online chargeback management, purchase card acceptance - Visa
and MasterCard, level I, II, III fields, full data between buyer and seller, business demand, paper
reduction, BIN ranges available weekly, recurring payment support - card account update service,
MasterCard SIIP program, recurring payment indicators, multiple payment methods, Spectrum SDK
- simplifies direct integration, manages connections, eases upgrades with templates
Third parties
No
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
HTTPS, VPN, MPLS, Web Services, SOAP, XML (specifications available upon request)
Security
HTTPS, SSL, SSL+, PKI
Company
Ceridian SVS
Website
www.storedvalue.com
APM
Global
Company
CheckAlt Payment Solutions
Website
http://www.checkalt.com
PSP
Local - USA
Company
Chess
Website
www.chess.nl
PSP
Regional - Europe
Company
Chinabank
Website
http://www.chinabank.ph
bank
Company
China PNR
Website
http://www.chinapnr.com
PSP
Local - China
Company
China Union Pay
Website
en.unionpay.com
PSP
Global
COMPANY PROFILES
Company
Chexx Inc.
Chexx Inc. makes sending payments a simple and cost effective part of your operations. We issue
real-money commissions, rebates and rewards on your company’s behalf to beneficiaries around
the world. Chexx Inc. checks, local electronic payments and prepaid cards are easy to order,
quickly delivered, and appreciated by beneficiaries everywhere.
Website
www.chexxinc.com
payout service, rebate service, refund service, payment disbursement, international payout service,
pay affiliates, pay panellists, pay commissions
Contact
Peter Sampson, VP of Corporate Development North America; Brian Weekes, VP Sales, Europe
Vancouver, Canada, Shannon, Ireland
Market segment(s)
Affiliate Payouts, Online Market Research, Pharmaceutical Research, Prize Fulfillment,
Reverse Logistics, Refund Issuing
Active since
2000
Payment service provider, payout service
Payment methods
Credit cards
No
Debit cards
No
Pre-paid cards
Chexx Inc. issues prepaid cards
Online banking
No
E-wallet
No
Mobile / SMS / IVR
No
No
Offline
Bank transfers in most European countries
Services
Core services
Outbound Payment Processing: cheque issuing; electronic transfers; prepaid cards.
Pricing
Upon request
Collecting payments
No
Yes
No
Other services
Online payment interface allows beneficiaries to choose which payment method they prefer while
securely collecting payment details.
Third parties
No
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Raven Online, Raven API, QuickDraw Payment Selection Tool.
Security
All systems PCI compliant
91
92
COMPANY PROFILES
Company
ChinaPay
Website
www.chinapay.com
PSP
Company
China Payment Services
Website
http://chinapaymentservices.com
PSP
Company
Chinova
Website
http://www.chinova.com
PSP
Local China
Company
Chronopay
Website
www.chronopay.com
PSP
Global
Company
CIBIL India
Website
http://www.cibil.com
Credit bureau
Local - India
Company
Cielo (Visanet Brasil)
Website
www.cielo.com.br/portal/main-page.html
PSP
Regional - Latin America
Company
Citi
Website
http://www.citigroup.com
PSP
Global
Company
ClearCommerce (FIS Global)
Website
www.fisglobal.com/index.htm
PSP
Global
Company
Click and Buy
Website
www.clickandbuy.com
APM
Company
CNG Processing
Website
www.cngpro.com
PSP
Regional - Europe
COMPANY PROFILES
Company
Cofidis
Website
http://www.cofidis.com/fr/accueil.php
PSP
Regional - Europe
Company
Cofinoga
Website
http://www.cofinoga.fr
PSP
Local - France
Company
Coinstar
Website
http://www.coinstar.com
PSP
Company
CollectivePOS
Website
www.collectivepos.com
PSP
Local - USA
Company
Commercegate
Website
www.commercegate.com
PSP
Regional - Europe
Company
Concardis
Website
www.concardis.com
PSP
Local - Germany
Company
CRB Africa
Website
http://www.crbafrica.com/crb/
PSP
Regional - Middle East / Africa
Company
CRE Secure Payments
Website
www.cresecure.com
PSP
Local - USA
Company
CreditCall
Website
http://www.creditcall.com
PSP
Company
Credorax
Website
http://www.credorax.com
PSP/Acquirer
Global
93
94
Company
COMPANY PROFILES
Compass Plus
Compass Plus provides comprehensive, fully integrated and flexible payments software and
services that help financial institutions stay competitive in today’s market. Our product offering
includes card and account management, payment processing, fraud management, Internet and
mobile banking and other systems necessary for developing and running successful electronic
payment projects of all scales.
Website
www.compassplus.com
Card management, payment processing, fraud management, open development, internet and
mobile banking, PCI, merchant management, terminal driving.
Contact
[email protected]
North/Latin America, Europe, Middle East/Africa, Asia/Pacific
Market segment(s)
Retail banking and payment software vendor
Active since
1989
Retail banking and payment software vendor
Payment methods
Credit cards
All major credit cards including Amex, MC, VISA, JCB, Visa, MasterCard, Diners, Discover
Debit cards
All major debit cards including Maestro, (e)Maestro, Visa electron, Visa Debit, China UnionPay,
MEPS, Debit Mastercard, etc.
Pre-paid cards
We offer financial institutions, merchants and other independant financial service providers
the capability to issue prepaid cards
Online banking
Yes
E-wallet
No
Mobile / SMS / IVR
Yes
Yes
Offline
Yes
No
No
Multi-currency
Services
Compass Plus:
- offers a complete and comprehensive fully-customizable range of retail banking solutions
- invests heavily in R&D which is reflected in our innovative product range
- has a proven track record of exceptional project implementation speeds
- has grown organically ensuring the seamless integration of our products
Core services
Our core products cover: card management, payment processing, fraud management, open
development, internet and mobile banking, merchant management, terminal driving, loyalty,
clearing and settlement
Pricing
Various pricing options available. Please speak to a Compass Plus representative.
Collecting payments
Yes
Yes
Online and offline transaction monitoring, object activity monitoring, geolocation, limit management
system, Verified by Visa, MasterCard SecureCode, check, black/ white list, proportional security
for remote banking and ATMs, access rights control management, PCI compliance, support of
EMV, etc.
Other services
Claims/dispute management, cash planning, EBPP, debt collection.
Third parties
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
No
No
Interface
Yes. Built-in interface library (50+) and the tools to build your own interfaces
Security
Company
Computop - the payment people
With Headquarters in Germany and offices in US, UK and China Computop is a leading global
payment solutions provider with more than 15 years of industry and consulting experience. The
Computop Paygate is the complete payment solution that provides merchants and White Label
Customers with: comprehensive international payment methods, global fraud detection and
prevention system, a 90 day extended payment guarantee for Verified by Visa and MasterCard
Secure Code transactions, payment guarantees for an array of other payment types, and organized
merchandise management and accounting system. In 2012, the Paygate processed over 73 million
transactions with a value of $7 billion, growing by 30% p.a.
Website
www.computop.com
multichannel payment, global and country specific payment methods, fraud prevention,
PCI solutions, tokenization, POS, mobile POS, innovative, flexible and scalable
Contact
DE +49(951)98009-0, [email protected] or UK +44(0)203 402 2363, [email protected],
US +1 646 701 7045, [email protected] or CN +852 2918 8295, [email protected]
Asia, Europe, North America
Market segment(s)
retail, airline/travel, gaming, gambling, events, pharmaceuticals, ticketing, content, digital
downloads, customized B2C solutions, B2B purchasing solutions
Active since
1997
Payment service provider
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club, Discover, JCB, China Union Pay
Debit cards
Bancontact/Mr Cash, Carte Bancaire, Dankort, ec/girocard, Maestro, Visa Electron
Pre-paid cards
Cash Ticket, paysafecard, Ukash
Online banking
eps, FASTERPAY, giropay, iDEAL, POLI, Przelewy24, Smart Debit, Sofortüberweisung, TrustPay,
PostFinance, SafetyPay, Smart Debit (take out)
Wallets
Alipay, amazon payments, ClickandBuy, PayPal, Qiwi Wallet, Skrill
Mobile / SMS / IVR
mPass
International Direct Debit, guaranteed payment by installments with Klarna and RatePay,
guaranteed payment on invoice with BillPay, BillSAFE, Domnowski. Additional alternative payment
methods include: IKANO Card, teleingreso, RatePay and loyalty card of Miles & More
Offline
Not yet
We will not disclose this information at this time
Please contact Computop for a complete list of connected processors and acquiring banks
worldwide
Any currency supported by merchant bank
Services
A global 90 day payment guarantee on credit card transactions reduces non-payment +++ China
Union Pay least cost routing to 90 Chinese banks +++ toll & tax calculations for logistics +++
receivables management +++ increased conversion through individual payment forms for all
channels +++ reduced order abandonment through international & country-specific payment
methods +++ efficient and affordable fraud prevention +++ reduced integration effort through
pre-integration with leading ERP and eCommerce vendors including: D&G, demandware, hybris,
INTERSHOP, Magento, Oxid eSales and SAP, which provides the synergy for smooth and worryfree integration +++ neutral industry & product consultancy
95
96
COMPANY PROFILES
Core services
Complete multichannel solution for global Payment Processing (ecommerce, mcommerce, Point
of Sales (POS), mail order/telephone order (MOTO) as well as “out of the box” mobile templates
for iPhone, iPad, Blackberry, Android, Windows and Symbian; Extensive Risk Management &
Fraud Protection
Pricing
Upon request and on a customized, project scope basis
Collecting payments
Yes, including credit cards, direct debits and global online bank transfers
No
Full risk management system including: Address Check, Credit Check, Card Origin Check,
Geo IP-Origin Check, Velocity Check, Black/White List, Device-ID Check, Computop ELV Score,
3D secure (Verified by Visa & MasterCard SecureCode), bank account/ credit card checks
Fraud Prevention & Risk Management Partners: arvato Infoscore, Bürgel, CEG, Creditreform,
deltavista, Quova, Schufa
Credit Control / Receivables Management
Other services
American Express B2B purchasing solution, recurring payments, subscription management,
MOTO SSL terminal, Computop Analytics backoffice with user rights management, fallback
payment system, Cash&Go mobile topup, batch file transfer, EPA settlement files, cardholder fund
transfer, Pseudo Card Number tokenization, Corporate Paypages through templates
Third parties
arvato systems, demandware, D&G Software, hybris, INTERSHOP, Lombego, Diva by MAC,
Mailplus by MAC, Magento, Midoco, OXID eSales, SAP Business ByDesign, WEBSALE, Xsite,
xtCommerce, ypsilon.net
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Web service (specifications available upon request); Name Value Pair (NVP)
Security
SSL, HMAC, Blowfish, PCI DSS level 1 Certified, certified bank data centers
Company
Ctopay
Website
www.ctopay.hk
Regional - Europe
Company
Cubepay
Website
www.cubepay.com
PSP
North America, Europe, Asia - Pacific
Company
CuentaDigital
Website
www.cuentadigital.com
PSP
Company
Cyberplat
Website
www.cyberplat.com
PSP
Europe, Asia - Pacific
Computop’s Multichannel International Payment and Collection Services
Make it Fast and Easy for Merchants to do Business around the Globe
When it comes to expanding their
businesses globally, companies need to
be assured they can offer and support
payment methods appropriate to the
markets they wish to enter.
But the fast changing payment
landscape means meeting local
customer preferences can be a
challenge.
While credit cards and Paypal are
accepted and used around much of
the world, doing business across
borders often demands providing
alternative payment methods.
In addition, managing the tricky
issue of international charge-backs
and protection against payment
default can represent a significant
headache. Getting it wrong can mean
missing out on the widest possible
number of target customers, limiting
conversion at the point of payment,
and potentially opening the door to
increasingly sophisticated fraudsters.
The Computop Difference
Computop perfectly understands what
it takes to trade with confidence in
complex markets like Europe, China,
North America and South America.
As a leading payment service provider
(PSP), its multichannel global payment
platform gives retailers instant access
to over 50 payment methods, including
all relevant local and international
payment options for e-commerce,
Mail Order/Telephone Order (MOTO),
mobile payment, and POS solutions.
As Computop is independent of banks
and other institutions, it’s able to offer
industry-neutral support and advice
to our customers. Operating regional
offices in Europe, North America and
Asia, we are able to offer ‘on the ground’
insights and know-how that takes
account of local market needs.
For example, we help eradicate the need
for organisations to set up Chinese bank
accounts, do credit checks and validate
buyer profiles while still allowing them
to securely sell into the vast buying
audience in China. In addition to this,
we can offer an array of international
and domestic alternative payment
methods that meet the needs of
consumers in territories as diverse as
Australia and New Zealand, Brazil or
Switzerland.
In the last year alone, Computop
has seen a 240 per cent increase in
demand from European and US retailers
looking for payment services that enable
them to take advantage of the booming
Asian economy.
Computop Paygate
Computop’s state of the art Paygate
platform is PCI certified, giving multichannel service providers and retailers
the ability to transact securely.
Plus, it can incorporate credit card
origin checks, GEO IP origin checks,
device identification and velocity
checks to help prevent fraud in the
payment process. Uniquely, it can also
extend Verified by Visa and MasterCard
SecureCode payment guarantees of up
to 90 days – ideal when delivery or lead
times extend beyond the traditional
14 day authorisation cut-off.
To read the full article please click here.
www.computop.com | DE: [email protected] • UK: [email protected] • US: [email protected] • CN: [email protected]
98
Company
COMPANY PROFILES
Counting House Ltd.
Counting House provides a global range of inbound and outbound payment processing services to
the online gaming community. Funding by multi currency credit card, cheque, direct debit and bank
transfer, and cashing out by multi currency cheque or EFT makes for a simple, streamlined and
positive experience for international players.
Website
www.countinghouseltd.com
PSP, credit card processing, international payout service, cashiering, igaming payments,
account funding, outbound payments
Contact
Paul Davis, LLC
Europe, Canada
Market segment(s)
Online Gaming, Peer to Peer Gaming
Active since
2008
Payment service provider, processor
Payment methods
Credit cards
MC, VISA branded cards
Debit cards
MC, Visa branded cards: Maestro, Visa electron, Carte Bleue, CartaSi, Visa Debit, Debit Mastercard
Pre-paid cards
Yes
Online banking
Yes
E-wallet
No
Mobile / SMS / IVR
Yes
Yes
Offline
Services
Counting House offers a global range of inbound and outbound payment processing services in
key jurisdications and is uniquely qualified to establish bespoke services in growth markets.
Core services
Inbound and outbound payment processing
Pricing
Upon Request
Collecting payments
Yes
Yes
IP geolocation, multi-merchant purchase history, global validation checks, Verified by Visa,
MasterCard SecureCode, velocity checks, transaction limit checking, risk scoring, black/ white list,
chargeback history
DataCheck, FraudPrevent, MaxMind
Other services
Expert consultation on payment preferences in key markets, licensing and international banking
Third parties
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
API, Online Banking Interface
Security
PCI compliant services
COMPANY PROFILES
Company
CQR Payment Group
CQR is one-stop-shop payment provider, giving access to card payments via our own acquiring
license and to 90 alternative payment solutions. With comprehensive Risk management approach
and full cash management we help merchants to get the most out of our partnership.
Website
www.cqrpayments.com
PSP, online payments, payment processing, alternative payments, merchant account, acquirer,
issuer, prepaid
Contact
Business Development:
Joy Morozov - [email protected]
Callum Waddell - [email protected]
Partner Program:
Martin Hein - [email protected]
Europe
Market segment(s)
Retail, Consumer Electronics, Gambling, Gaming, Transport Ticketing, Travel, Financial Service
Providers, Payment Service Providers
Active since
2007
Payment service provider, processor, acquirer, issuer, alternative payment method, merchant
account, Risk management, cash management
Payment methods
Credit cards
Visa, MasterCard, Amex, Diners, PostePay, Kalibra, SanPaolo
Debit cards
Maestro
Pre-paid cards
Paysafecard, Ukash, Ticket Premium
Online banking
Giropay, iDEAL, MisterCash, EPS, Sofortüberweisung, Direct eBanking, SporoPay,
Nordea Solo, P24
E-wallet
ClickandBuy, Skrill (Moneybookers), Kalixa, Neteller, Click2Pay, PayPal, Moneta, Instadebit
Mobile / SMS / IVR
Paybox
Western Union
Offline
Offline Bank Transfer, Multibanco, LINK Pagos
12 Acquirers
Contact us for a detailed list of acquirers
EUR, GBP, USD, CHF, AUD, CAD
Services
One-stop-shop payment provider: CQR provides all payment services from one source
Risk management: our state-of-the-art Risk management solution and customisable settings are
designed to help merchants combat fraudulent attempts
Increased conversion: CQR is experienced in enhancing payment pages to ensure high conversion
rates
Core services
Payment Processing, Acquiring, Card issuing, Cashier, Risk management, Cash management
Pricing
Contact us for a customized pricing offer
Collecting payments
Yes
Yes
Automatic Risk Scoring Platform incl. 80 risk checks: payment limit checks, velocity and
dissimiliarity checks, customer checks, white and black list.
Payment Risk & Anti Money Laundry teams for advance transaction monitoring.
GB Group, Cellent
No
Other services
Customizable Payment Pages, Multicurrency and Multilanguage Cashier,
Reconciliation&Settlement, Reporting, Card Payouts, 3DSecure, KYC
Third parties
No
99
100
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes (pages are customizable)
Interface
XML, SOAP, JSON, HTTP(S), CSV, PDF
Security
PCI Level 1 certified, HTTPS, Basic authentication, WS-Security, AES, RSA
Company
Cybersource
Website
www.cybersource.com
PSP
Global
Company
Dalpay
Website
https://www.dalpay.com/en/
PSP
Company
Datatrans
Website
www.datatrans.ch
PSP
Regional - Europe
Company
Dexia Direct Net
Website
www.dexia.com
PSP
Regional - Europe
Company
Dibs Payment Services
Website
www.dibspayment.com
PSP
Regional - Europe
Company
Digital Garage
Website
www.garage.co.jp/en/econtext
PSP
Regional - Asia - Pacific, North America, Latin America, Europe
Company
Diners Club
Website
http://www.dinersclubinternational.com
PSP / credit card company
Global
Company
DirectOne
Website
www.directone.com.au
PSP
Local - Australia
102
Company
COMPANY PROFILES
DataCash
DataCash, a MasterCard Company, provides multi-channel global payment processing services
and advanced fraud prevention and Risk management solutions to merchants and banks. As
a global partner to some of the world’s most recognisable brands DataCash combines smart
thinking and an end-to-end solution to help its customers transcend the complexities and expense
associated with payment processing.
Website
www.datacash.com
PSP, Online Payments, Fraud Prevention & Risk management, International, Multi Channel
Contact
DataCash Sales Team: [email protected],
DataCash Partners Team: [email protected]
Tel: +44 (0)870 727 4761
Europe, North/Latin America, Middle East/Africa, Asia/Pacific
Market segment(s)
Retail, Airline, Travel and Leisure, Ticketing, Gaming, Digital Content Downloads, Finance,
Education, Government, Telecommunications and many others.
Active since
1996
Payment service provider, payment gateway, processor, fraud and Risk management system
Payment methods
Credit cards
MasterCard, Visa, American Express, JCB, Diners Club International, Discover & Branded Store
Cards
Debit cards
Maestro (International and Domestic), Visa Electron, Visa Debit, Laser, CarteBleue, Dankort, China
Union Pay, MisterCash/Bancontact & much more. Please contact the DataCash Sales Team for
a full list ([email protected])
Pre-Paid Cards/Cash Alternatives
Ukash, PaySafecard, ToditoCash, TeleIngreso, Neosurf, Dineromail, Boleto Bancario, Western
Union.
Online banking
Yes
E-wallet
PayPass, PayPal, ClickandBuy, Click2Pay, Moneta, Neteller, Skrill, WebMoney, Alipay, Amazon
Payments, CashU, ePay, Abaqoos, InstaDebit, EUTeller, EWire.
Mobile / SMS / IVR
Yes
Over 45 alternative payment types worldwide and constantly growing (Europe, North/Latin America,
Middle East/Africa, Asia/Pacific) including: AliPay, iDEAL, Giropay, ACH, BACS, CUP, eCheck, ELV,
Sofortüberweisung, eps, WebMoney, Direct Bank Transfers & many more. Contact the DataCash
Sales Team for a full list & global coverage.
Offline
Bank transfer solutions available in most European countries
DataCash is connected into an array of global acquirers, fraud prevention, Cardholder partners,
POS systems, eCommerce platforms, alternative payment services, loyalty and prepaid card
solution partners and more.
Please contact the DataCash sales team for more information.
DataCash process multiple curriences for merchants anywhere in the world. For more information
on a list of settlement currencies please contact the DataCash sales team.
Services
One provider for all your global multi channel payments and fraud & Risk management needs!
DataCash enables merchants to process payments efficiently, seamlessly and securely through
multiple channels in any geographic location; helping to drive business growth, revenue & ensure
a consistently positive payments experience for customers.
Core services
Online payment processing, fraud & Risk management
Pricing
For current pricing please contact our Sales team:
[email protected], +44 (0)870 727 4761
Collecting payments
Yes
Yes
COMPANY PROFILES
Fraud & Risk management
(measures)
Full Verification Tools, Real-time & near real-time screening of all card and alternative payment
types (including PayPass), Globally Shared Negative Database with integration into MasterCard’s
global Positive and Negative Database, +130 Rich Data Capture & Checks, +350 Complex
Rules specific to Industry, Behavioural Analytics, Device ID, Secure & Dynamic Web-Based User
Interface, Third Party Integrations such as Perseuss and MasterCard’s EMS (Expert Monitoring
System), Full Outsource Fraud & Risk management inclusive of Screening Reviews, Sophisticated
Fraud Modelling, Analytics & Reports
Fraud & Risk Prevention Partners
DataCash is integrated into multiple third party fraud prevention partners including but not limited
to: 192.com, Iovation, Google Maps, Perseuss, MasterCard, Electoral roll, ThreatMetrix.
No
Other services
Cardholder Present Solution, Mobile Payment Service, Hosted Pages & Tokenization solutions,
Dynamic Currency Conversion, Split Shipment, Recurring Payments, Payouts, Chargeback
management, Local Acquiring and Sophisticated Reporting Management Service.
Third parties
Contact the DataCash sales team for more information.
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Main point of XML over HTTPS as well as Web services, SOAP + XML (specifications available
upon request)
Security
HTTPS, SSL, PKI, Digital Certificates for merchants and Unique DataCash Customer Identification
which is reset on a yearly basis.
Company
Deutsche Card Services GmbH (DeuCS)
Deutsche Card Services broadens the range of Deutsche Bank’s cash management services.
Its international full-service solutions include debit and credit card acceptance and other non-cash
payment methods, risk minimization and further value added services. It is not for nothing that
DeuCS was repeatedly named “best acquirer for international merchants”.
Website
www.DeuCS.com
Contact
T +49 (0) 221-99577-0 F T +49 (0) 221-99577-730 E [email protected]
Europe and globally via Deutsche Bank’s Global Transaction Banking
Market segment(s)
all types of trade and service provison in e-commerce, mail and telephone order and at the point
of sale, b2b and b2c
Active since
2008 (1999)
Acquirer and payment service provider (PSP)
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club, Discover, JCB, IKANO, AirPlus
Debit cards
Visa, V Pay, MasterCard, Maestro, Bancontact/Mister Cash, Carte Bancaire, Dankort, girocard,
GeldKarte
Pre-paid cards
Cash-Ticket, paysafecard
Online banking
giropay (DE), eps (AT), iDEAL (NL), Przelewy24
E-wallet
Amazon Payments, ClickandBuy, PayPal, PostFinance
Mobile / SMS / IVR
mpass
Invoice and instalment service providers BillPay, BillSAFE, Klarna, RatePay
Offline
Invoice, cash on delivery, prepayment, Direct Debit (DE, AT, NL)
Numerous
Numerous
EUR, USD, GBP, CAD, CHF, DKK, JPY, NOK, PLN, SEK, ZAR and roughly
120 transaction currencies
103
104
COMPANY PROFILES
Services
Thanks to its highly qualified resources as well as detailed global and local expertise Deutsche
Bank and its repeatedly named “best acquirer for international merchants” can offer:
higher sales and lower losses, less work and complexity, flexibility and tailor-made solutions,
more transparency and leaner procedures, better liquidity, security and reliability
Core services
Acquiring for CNP, CP and ATM, payment service provision and receivables management
Pricing
Pricing is based on individual calculation, please contact [email protected]
Collecting payments
Yes (acquirer)
Yes (acquirer)
3-D Secure, Verified by Visa, MasterCard SecureCode, IP geolocation, multi-merchant purchase
history, global validation checks, velocity checks, data validation, geographical checking,
parameter format checking, transaction limit checking, risk scoring, geo IP-origin check, black/
white list, solvency checks, account checks, card checks, AVS, address verification services
retail decisions (ReD), arvato infoscore, BÜRGEL, Deltavista, Domnowski, SCHUFA, KUNO
receivables management, purchase on credit, payment guarantee, instalment payment
Other services
Comprehensive online administration tools free of charge: Automatic Information System (AIS),
Business Information System (BIS), Chargeback Information System (CIS) and Debtor Information
System (DIS); SSL terminal for easy and quick mail order transactions; extensions for online-shop
Third parties
Numerous
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
several data or GUI based payment interfaces
Security
HTTPS, SSL, HMAC, blowfish encryption, pseudo card numbers, first European acquirer to
become PCI certified in 2004
Company
Discover Network
Website
www.discovernetwork.com
Credit card compnay
Local - USA
Company
Docdata Payments
Website
www.docdatapayments.com
PSP
Regional - Europe
Company
Documetric
Website
www.documetric.com
PSP
Regional - Europe
Company
Dotpay
Website
www.dotpay.pl
PSP
Local - Poland
COMPANY PROFILES
Company
Digital River World Payments
Digital River World Payments is a full-service payment provider. We design and develop trusted
global payment programs for e-commerce companies across the globe since 1994. Our service
focuses not only on the transaction itself but also on the important pre-and post-transaction events
that ultimately affects your business results.
Website
www.digitalriverpayments.com
Twitter: @DigitalRiverPay
payment gateway, PSP, online payment, payment processing,
global payments, PCI, fraud prevention, alternative payments
Contact
[email protected]
[email protected]
[email protected]
North/Latin America, Europe, Asia/Pacific
Market segment(s)
Retail, Travel, Online Services, Gambling, Gaming, Direct Selling
Active since
1994
Payment methods
Credit cards
Visa, MasterCard, Amex, JCB, Diners, Discover
Debit cards
International debit cards such as Maestro International, Visa Debit and Electron. Local cards (credit
and debit) such as CarteBleue, Carte Aurore, 4 Étoiles, Carte Cofinoga, Dancard, CartaSi, Laser
Card and UK Maestro. More than 60 local debit cards in China, 6 local debit cards in India and
20+ local debit cards in South Korea.
Pre-paid cards
Local cash cards in India
Online banking
iDEAL in Netherlands; Sofortbanking and Giropay in Germany; EPS in Austria; Nordea in
Denmark; Swedbank, SEB, Handelsbanken and Nordea in Sweden; Sampo, Nordea, Aktia, OP,
Paikallisosuuspankki, Säästöpankki in Finland; 39 banks in India; 19 banks in South Korea.
E-wallet
PayPal, AliPay, Yandex
Mobile / SMS / IVR
Local solutions in India and South Korea. In other markets a mobile checkout solution is available.
Boleto Bancario in Brazil, Card installments in Brazil, Mexico and South Korea
Offline
Electronic Fund Transfers (bank transfer) in 20+ European countries, Direct Debit in Austria,
Germany (ELV), Netherlands, Bpay in Australia, Boleto Bancario in Brazil, Checks
50+ Local card acquirers, financial schemes and institutions wordwide
Information available upon request
AUD, CAD, CHF, CZK, DKK, EEK, EUR, GBP, HKD, JPY, LVL, NOK, NZD, PLN, SEK, SGD, THB,
USD, ZAR, BRL, MXN, INR, TWD, AED, HUF, LTL, RUB, TRY
Services
Digital River World Payments is a full-service payment provider helping e-commerce companies
succeed with their online business across the globe since 1994. We offer:
- Extensive in-house e-commerce and e-payment experience and expertise.
- Global coverage of traditional and alternative payment options.
- Holistic Payment Lifecycle Management approach for an optimized payments program.
Core services
The core of our business is the payment processing capability supported by our in-house PCIcertified payment platform. Our service focuses not only on the transaction itself but also on the
important pre-and post-transaction events that affects online sales reuslts. Our offering therefore
includes tools for an optimized customer payment experience, fraud management solutions,
chargeback management, reconciliation services, business intelligence reporting and payout
services.
Pricing
Please contact a sales representative or [email protected] for current pricing.
Collecting payments
Yes
Yes
Real-time fraud prevention solution Transaction Defender.
Full support for fraud protection measures provided by payment schemes such as CVV/CVC,
3DSecure and AVS
107
108
COMPANY PROFILES
No
Other services
FX services, business intelligence reporting, Page Builder - self service checkout page creation
tool, Page Optimizer - A/B testing for checkout page, reconciliation management services,
chargeback management services, subscription management global tax services, payouts,
advanced matching engine for offline payments (bank transfers)
Third parties
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Multiple options (API’s, web service) available
Security
Level 1 PCI compliant, PSD license holder
Company
DPS Payment Express
Website
http://www.paymentexpress.com/index.html
PSP
Company
Dragonfish
Website
www.dragonfishtech.com
PSP
Company
Dragonpay - online banking
Website
http://www.dragonpay.ph
PSP
Local - Philipines
Company
Dutch Payment Group
Website
http://www.dutchpaymentgroup.com
PSP
Local - The Netherlands
Company
Dwolla
Website
https://www.dwolla.com
PSP
Local - US
Company
Earthport
Website
www.earthport.com
PSP
Regional - Europe, Middle East / Africa
COMPANY PROFILES
Company
eBillme
Website
www.ebillme.com
PSP
Local - USA
Company
EBS
Website
www.ebs.in
PSP
Company
Ecapay
Website
www.ecapay.net
PSP
Company
eCard
Website
www.ecard.pl
PSP
Local - Poland
Company
Echo
Website
www.echo-inc.com
PSP
Company
e-commerce Brasil
Website
http://www.ecommercebrasil.com.br
PSP
Local - Brazil
Company
EFT Global
Website
http://www.eftglobal.com
PSP
Global
Company
eLayaway
Website
http://www.elayaway.com
APM
Local - US
Company
Elavon
Website
www.elavon.com
PSP
Company
eMerchantPay
Website
https://www.emerchantpay.com
PSP
Global
109
110
COMPANY PROFILES
Company
European Merchant Services (EMS)
Website
www.EMScard.com
PSP
Global
Company
EcorePay
Website
www.ecorepay.com
PSP
Global
Company
eNets
Website
www.enets.com
PSP
Company
EOS payments solutions
Website
www.eos-payment.com
PSP
Global
Company
e-pay Asia
Website
http://www.epay-asia.com
PSP
Regional Asia-Pacific
Company
ePay Worldwide
Website
www.epayworldwide.com
PSP
Regional - Europe, North America, Asia - Pacific
Company
eps (stuzza.at)
Website
http://www.stuzza.at
PSP
Local Germany
Company
eProcessing Network
Website
www.eprocessingnetwork.com
PSP
Local - USA
Company
Equens
Website
www.equens.com/index.jsp
PSP/ Processor
Regional - Europe
Company
Escalion
Website
www.escalion.com
PSP
Regional - Europe
COMPANY PROFILES
Company
Escrow
Website
http://www.escrow.com
APM
Local - US
Company
eService (www.eservice.pl)
Website
http://www.eservice.com.pl
APM
Local - Poland
Company
Etisalat
Website
http://www.etisalat.ae/eportal/en/home/index.html
Payment gateway
Local - UAE
Company
eTranzact
Website
www.etranzact.com
PSP
Regional - Europe, North America, Middle East / Africa
Company
E-xact Transactions
Website
www.e-xact.com
PSP
Local - USA
Company
EuroCommerce
Website
www.eurocommerce.ie
PSP
Company
Euronet Worldwide
Website
http://www.euronetworldwide.com
PSP
Global
Company
Euroline
Website
www.euroline.se
PSP
Regional - Europe
Company
eWay
Website
www.eway.com.au
PSP
Company
eWise
Website
www.ewise.com/corporate/index.html
APM
111
COMPANY PROFILES
Company
Experian
Website
http://www.experian.com
PSP
Global
Company
Failsafe Payments
Website
www.failsafepayments.com
PSP
Global
Company
FasterPay - online banking
Website
https://www.fasterpay.co.uk
APM
Local - UK
Company
Finnish Web Payments Plc (Suomen Verkkomaksut Oyj)
Finnish Web Payments
Finnish Web Payments Plc is the leading online payment service provider in Finland. We co-operate
with banks and other financial institutions as well as software service providers enabling more
efficient payment transfers online. Our Payment service offers a straightforward solution for
companies and organizations for accepting all Finnish payment options with a single contract.
Website
www.webpayments.fi
Fin-FSA licensed payment service provider, settlements in SEPA area, direct debit,
online payments, credit cards, online banking, invoicing and installment payments
Contact
[email protected] Tel. +358 207 181 824
Northern Europe and Scandinavia. Customers in UK, Germany, France, Sweden, Finland, Lithuania,
Latvia, Estonia.
Market segment(s)
All companies from Global 2000 to smallest merchants and non-profits. Physical and intangible
goods, digital content, travel, tickets, subscriptions, services, software licenses, gaming,
membership fees, non-profits, recurring payments.
Active since
2007
Payment Service Provider
Payment methods
Credit cards
Visa, MasterCard, Eurocard, American Express (Amex) and Diners via PayPal
Debit cards
Visa, Visa Electron, MasterCard, Maestro
Pre-paid cards
No
Online banking
All Finnish banks: Nordea, OP-Pohjola (Osuuspankki), Sampo Pankki (Danske Bank),
Handelsbanken, Tapiola, Paikallisosuuspankki (POP), Ålandsbanken, Aktia, Säästöpankki,
Nooa Säästöpankki, S-Pankki
E-wallet
PayPal
Mobile / SMS / IVR
No
PayPal, Klarna, Collector and Joustoraha invoice and installment payment services.
Offline
No
About 300 e-commerce platform service provider partners, 20 payment method provider partners
and 10 distribution partners across Europe.
All payment method providers in Finland.
EUR. Settlements allowed to non-EUR accounts, too.
113
114
COMPANY PROFILES
Services
Only licensed all inclusive PSP for selling to Finland. All Finnish payment methods with a single
contract. Affordable monthly fee based pricing (no percentage paid). Collection, settlements and
reconciliation included to any bank account in SEPA area. 100% payment guarantee. Over 90%
conversion rate. Hosted, embedded or fully integrated payment page.
Core services
Online payment processing, merchant account, collection, settlements, reconciliation, automated
accounting reports, fraud prevention, cross border transactions
Pricing
For Merchants: monthly fee 89€ + flat transaction fee. Merchant account is included in monthly
fee. No opening or setup fee, no commission. For detailed pricing, visit: www.webpayments.fi
For Partners: please contact the Sales team: [email protected] Tel. +358 207 181 824
Collecting payments
Yes, collecting and daily settlements are included in the monthly fee.
Yes, split payments and settlements are supported to multiple merchants.
Fully automated risk analysis and control platform with over 100 checks included in the monthly
fee. Anti Money Laundering (AML) measures, IP geolocation, credit scoring, address verification,
VISA CVV2 and MasterCard CVC2, Verified by VISA, MasterCard SecureCode, blacklisting, TUPAS,
statistical transaction analysis and much more.
Payment guarantee, invoicing and installment payments (consumer credit service)
Other services
Collection, settlements and reconciliation with any tax rate included. Fraud prevention. Customer
service for merchants and consumers is available in English, Swedish and Finnish. Direct
connection to any payment method available with seller’s own merchant account.
Third parties
Compliant industry solutions: Amadeus, Hotellinx; shop software connections: IBM WebSphere,
Magento, ePages, osCommerce, VirtueMart, ÜberCart/Drupal, Typo3, Wordpress, Workspace,
ZenCart, PrestaShop, MyCashFlow, CloverShop and over 100 other e-commerce platforms (that
we know of). Open API for easy integration to any software; easy integration to almost any ERP or
accounting system (incl. SAP) possible with automated XML reports.
Technology
Direct connections
Yes, also possible to use own contracts with acquirers and banks.
Batch processing
Yes, in recurring payments.
Yes
Yes, either hosted embedded payment page or fully integrated one.
Yes
Interface
HTTPS Post, Web services (SOAP and REST), Hosted Embedded Widget, Hosted page, Payment
page bypassing
Company
First National Merchant Solutions
Website
www.firstnationalmerchants.com
PSP
Local - USA
Company
FIS GLOBAL
Website
http://www.fisglobal.com
PSP
Regional - Europe, North America, Latin America, Asia-Pacific
Company
FrontStream Payments
Website
http://www.frontstreampayments.com
PSP
Local - USA
116
Company
COMPANY PROFILES
First Atlantic Commerce
First Atlantic Commerce (FAC) is a secure, PCI certified payment gateway that offers custom,
online payment solutions to merchants and banks. FAC provides merchants with online credit and
debit card processing and alternative payment solutions such as global check issuing services,
EFT, wallets and Ukash through a single, secure interface.
Website
www.firstatlanticcommerce.com
payment gateway, merchant accounts, global online payments, credit card processing, website
payments, payment service provider, internet payments, online payments
Contact
Tricia Lines Hill, SVP, Business Development & Marketing. E: [email protected] T:+1.441.294.4625
Assist merchants globally through solutions in the UK, US, Europe, Latin America, Caribbean, and
Mauritius
Market segment(s)
Retail, Travel (Airlines, Hotels, Car Rentals), Ticketing, Prepaid Phone & VoIP, Digital Content,
Internet & Technology (ISPs, Web Hosting), Social Gaming, Group Coupons, Licensed Forex
Active since
1998
Payment gateway
Payment methods
Credit cards
Amex, Visa, MasterCard, Locally issued cards in Brazil, Argentina, Chile, Mexico
Debit cards
Visa & MasterCard branded debit cards, Maestro, Laser, Local Brazil, Argentina, Chile,
Mexico debit cards
Pre-paid cards
Solutions available via partners
Online banking
Yes (solution dependent)
E-wallet
Moneybookers/Skrill & DineroMail
Mobile / SMS / IVR
No
Ukash, Moneybookers, EFT, Check issuing, e-wallets, online cash payments, bank deposits,
bank transfers
Offline
Bank transfers (solution dependent), checks, prepaid cards
9 Acquirers
Acquirers and Alternative Payment Providers (more information available upon request)
USD, EUR, AUD, HKD, DKK, SEK, ZAR, GBP, CAD, NZD, CHF, NOK, JPY, SGD, AED, MUR, KES
Services
- Custom, online, multi-currency payment solutions
- Secure, PCI DSS Certified Payment Gateway
- Low Transaction Fees
- Global Merchant Accounts
- Exceptional Customer Service & Satisfaction
- Standalone Verification Services (AVS, Card ID Verification, 3-D Secure)
- Access to Alternative Payments Options through a Single Interface
- South American payment methods
- 14 Years Of Experience
Core services
Payment gateway, Online payment processing, Standalone or Bundled Verification Services, Global
Merchant Accounts through partner Acquirers
Pricing
Tiered, according to volume (very competitive)
Collecting payments
FAC facilitates direct merchant accounts with acquiring banks
FAC facilitates direct merchant accounts with acquiring banks
North American AVS, Card ID verification (CVV2/CVC2/CID), and 3-D Secure™ (Verified by Visa,
MasterCard SecureCode) -- available as standalone or bundled service, Access to dedicated Fraud
Prevention services
Coming soon
No
Other services
Cloud based payment gateway services for e-commerce acquiring banks, Bank 3-D Secure
certifications, Recurring Payments, Tokenization, Real-time reporting, Hosted Payment Page
Third parties
Multiple e-commerce platforms such as 3DCart, osCommerce, VirtueMart, and Magento
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Web services, SOAP, XML (specifications available upon request)
Security
HTTPS, SSL+, SFTP, SSH encryption
Company
Gate2play
Website
http://www.gate2play.com
PSP
Regional - Middle East/Africa
Company
Gate2Shop
Website
www.g2s.com
PSP
Regional - Europe, North America, Latin America, Asia-Pacific
Company
gcash - service of Globe Telecom
Website
http://gcash.globe.com.ph
PSP
Local - Phillipines
Company
GHL Systems
Website
www.ghl.com
PSP
Regional - Asia/Pacific, Europe, Middle East/Africa
Company
Giropay
Website
www.giropay.de
APM
Local - Germany
Company
Global Payments
Website
www.globalpaymentsinc.com
PSP
Global
Company
Global Prepaid Exchange
Website
http://www.globalprepaidexchange.com
APM
Local - UK
Company
Gluepay
Website
www.gluepay.com
PSP
Regional - Europe
117
118
Company
COMPANY PROFILES
First Data
Around the world, every second of every day, First Data makes payment transactions secure,
fast and easy for merchants, financial institutions and their customers. First Data leverages its vast
product portfolio and expertise to drive customer revenue and profitability. Whether the choice
of payment is by debit or credit card, gift card, check or mobile phone, online or at the checkout
counter, First Data takes every opportunity to go beyond the transaction.
Website
www.firstdata.com
payment gateway, PSP, online payment, payment processing
multi-currency, PCI, e-commerce, processor, acquirer
Contact
Jonathan O’Connor; 404-908-3422
Market segment(s)
Gambling, Gaming, Retail, Travel, Other
Active since
1976
Payment service provider, payment gateway, acquirer, processor
Payment methods
Credit cards
Amex, JCB, Visa, MasterCard, Diners, Discover, China Union Pay, EU Direct Debit, UK Domestic
Maestro, PINless Debit (STAR, NYCE, PULSE), PAyPal, Google Wallet, Bill Me Later, Acculynk
Pay Secure
Debit cards
China Union Pay, EU Direct Debit, UK Domestic Maestro, PINless Debit (STAR, NYCE, PULSE),
Pre-paid cards
First Data Gift Card
Online banking
Yes
E-wallet
PayPal, Google Wallet
Mobile / SMS / IVR
SMS in all European countries, IVR in USA and Australia
No
Offline
Services
First Data offers a flexible environment to facilitate an end-to-end solution for US Domestic &
International merchants to easily and seamlessly aggregate and support sub-merchants under a
PF/PSP model that fully enables on-boarding, payments, funding and reporting.
Core services
Online payment processing
Pricing
For current pricing, please contact our sales team
Collecting payments
Yes
Yes
device fingerprinting, IP geolocation, multi-merchant purchase history, global validation checks,
Verified by Visa, MasterCard SecureCode, velocity checks, data validation, geographical checking,
white list
First Data Fraud FlexDetect solution (partner with Accertify)
No
Other services
Third parties
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
No
No
Interface
Security
HTTPS, SSL+, PKI
Company
GoldMoney
Website
http://www.goldmoney.com
PSP
US, UK
Company
Google Wallet
Website
www.google.com/wallet
PSP
Local - USA
Company
Gropay
Website
http://www.gropay.com
PSP
EUR
Company
GSI Commerce
Website
www.gsicommerce.com
PSP
Company
Heartland Payment Systems
Website
www.heartlandpaymentsystems.com
PSP
Local - USA
Company
Heidelpay
Website
www.heidelpay.de
PSP
Local - Germany
Company
Hipay - eWallet
Website
https://www.hipay.com
APM
France, Belgium
Company
HomeATM
Website
www.homeatm.net
PSP
Regional - North America, Asia - Pacific
119
COMPANY PROFILES
Company
GlobalCollect
GlobalCollect (est. 1994) is the world’s premier Payment Service Provider of local e-payment
and fraud prevention solutions for international Customer Not-Present (CNP) businesses such
as internet, mail and telephone orders. Our scalable online payment platform offers an unrivalled
portfolio of local payment methods in over 170 countries and currencies – which enables you to
realize your global ambitions and expand your e-commerce activities across the world.
Let GlobalCollect open the world for your online business. Email us at [email protected]
or visit our website at www.globalcollect.com.
Website
www.globalcollect.com
Collecting PSP, payment gateway, fraud screening, e-payments, mobile
Contact
[email protected]
North/Latin America, Europe, Middle East/Africa, Asia/Pacific)
Market segment(s)
Travel, Retail, Gaming, Financial Services, Social Media, Telcos, Ticketing, Portals, Digital Content,
Publishing, Music, and more
Active since
1994
Payment service provider (collecting)
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club International, Discover, JCB, more than 15 local
cards in Latin America
Debit cards
Bancontact/Mister Cash, Maestro, Giropay, (e)Maestro, Visa Electron, Dankort, Laser, Delta, Carte
Bleue, CartaSi, Postepay, Visa Debit, BancNet, eNETS, Debit Mastercard, Carte Bancaire, CartaSi,
Carte Bleue, Alipay, Chinese debit cards, Carte Blanche
Pre-paid cards
Ukash, Paysafecard
Online banking
iDEAL (Netherlands), Sofortüberweisung/Sofort Banking and Giropay (Germany), Nordea Solo
(Sweden, Finland, Denmark), ING HomePay (Belgium), eCard (Poland), eNETS (Singapore), bPay,
E-wallet
PayPal, WebMoney, cashU, Alipay, Yandex, Moneybookers
Mobile / SMS / IVR
SMS in 60+ countries, Mobile hosted payment pages
Direct Debits, Virtual bank accounts, konbini (Japan), Pay-easy (Japan), Ukash, Paysafecard,
Boletos, Western Union, Pago Facil, Invoicing, Cheques,
Offline
Bank transfers worldwide acceptance, local acceptance in 55+ countries, payouts
(cross‑border payments)
More than 15 acquirers
GlobalCollect is bank independent and has partnered with leading international financial institutions
like First Data, AIB, BNP, HSBC, Wells Fargo, WorldPay, Barclays, Elavon, Euroline, and others.
EUR, GBP, USD (others upon request)
Services
GlobalCollect advices your company on how to increase your international market share
significantly by enabling you to provide customers with the ability to pay with their preferred
payment method and in a local currency.
Core services
Online payment processing; FX; Process transactions in 28 languages; Fraud screening;
Full service provider facilitating all back office processes (from payment matching/reconciliation
to refund processing and charge backs); Multi-currency fund remittance; Consultancy of local
legislation and end consumers’ payment preferences.
Pricing
Upon request on a customized basis.
http://www.globalcollect.com/online-payments/worldwide-offices/
Collecting payments
Yes
Yes
IP geolocation, Anti Money Laundering (AML) - controls & behavioral analysis, global validation
checks, 3D Secure (Verified by Visa, MasterCard SecureCode), velocity checks, data validation,
geographical checking, parameter format checking, transaction limit checking, risk scoring,
geo IP-origin check, black/ white list, AVS, CVV, CVC, Bin Check, Customized Rule Sets, Real time
fraud screening, lost/stolen cards
121
122
COMPANY PROFILES
Retail Decisions (ReD), Quova, Experian, InterCard
Other services
Full-serve-provider, currency conversion, multi-lingual 24x7 consumer support, single-interface
connection to our payment platform, professional services (Checkout conversion, FX, Fraud
Management, Project Management).
Third parties
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
XML, redirect to hosted checkout pages and/or a web terminal.
Security
Connection to payment platform based on SSLv3, with 2048 bit ciphers and up.
Company
HowPeoplePay.com
HowPeoplePay.com is a collecting PSP, founded in 2011 by a dedicated international team of
experienced payment processing professionals. Our platform meets the highest standards in
security, performance and availability. With a broad range of online payment solutions we help you
to meet the increasing expectations and desires of your customers.
Website
www.howpeoplepay.com
iDeal, Pay.On, Credit Cards, Multi Currency, E-invoicing.
Contact
E: [email protected]
T: +31 (0) 20 6234029
F: +31 (0) 20 6246040
Bivan BV / HowPeoplePay.com
Rokin 91-III
1012 KL Amsterdam
Europe
Market segment(s)
Retail
Active since
2010
Payment methods
Credit cards
Visa, MasterCard
Debit cards
No
Pre-paid cards
Yes
Online banking
Yes
E-wallet
PayPal
Mobile / SMS / IVR
No
iDeal
Offline
No
EURO, USD
COMPANY PROFILES
Services
At HowPeoplePay.com, we understand that managing payments requires an extremely high degree
of trust. Therefore we make sure that our system always meets the highest standards. Our payment
platform is fully PCI DSS compliant and meets the highest safety requirements of Visa and
MasterCard. HowPeoplePay.com is certified by Currence (iDEAL).
Core services
Multicurrency Payment Processing, MOTO, Risk Management
Pricing
See Website
Collecting payments
Yes, fully certfified in the Netherlands
Yes, fully certfified in the Netherlands
Account validation through known BIN range, address verification service, anonymous proxy
check, chargeback rate by BIN or BIN range, identifies doublet within Timeframe, transactions
amount restriction, uniqueness check, velocity check, Plausibility Checks, amount restriction for
registration transaction, correlation detection,geo IP origin check, 3D secure code, black/whitelist,
external checks (afendis risk check, CEG Creditreform, Deltavista risk check, Deutsche post direct,
Gatekeeper Risk monitoring, intercard 4safe, Schufa Credit Standing and Scoring, Infoscore,
Telego! creditPass, Threat metrix risk check)
Pay.On
No
Other services
Multicurrency, MOTO
Third parties
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Yes
Security
A PCI-DSS v2 certified infrastructure Verification of their data center by more than 16,000 internal
and external monitoring systems in London The highest standard of availability
Company
hyperWALLET
Website
www.hyperwallet.com
PSP
Global
Company
Icepay
Website
www.icepay.com
PSP
Global
Company
InComm
Website
http://www.incomm.com
APM
Local - USA
Company
ING
Website
www.ingcommercialbanking.com
Bank
Regional - Europe, North Amercia
123
124
Company
COMPANY PROFILES
iDEAL
Online payments
through your own bank
iDEAL is the payment standard for secure and direct online payments.
- Consumers pay safely and quickly through their own online banking portal.
- 10 Million Dutch consumers use online banking. All of these are free to use iDEAL.
- 55% of Dutch online consumers prefer iDEAL above other payment methods. (according to our
latest 2012 figures)
Website
www.ideal.nl
Ownership
Dutch banks
Business model
Scheme owner
e-Payments Scheme, OBeP, iDEAL, Netherlands, Online Banking e-Payments, Payment Guarantee
Contact
Product Management iDEAL, [email protected]
Europe
Web shops, ticketing, travel, prepaid top-up, bill payments
Active since
2005
Alternative payment method
Payment methods
iDEAL
Other channels
Mobile
iDEAL Mobile
Services
Payments made with iDEAL are guaranteed and cannot be revoked. iDEAL has provided a major
impulse to the e-commerce market in the Netherlands. It is the most preferred means of payment
both by Dutch online shoppers and web merchants. Consumers can use iDEAL straight away
without registering, downloading software or opening a special account.
Core services
Online Banking e-Payments scheme
conversion
Offered via CPSP’s
Pricing
For pricing, please contact one of the participating acquiring banks or CPSPs. For further
information: see our website www.ideal.nl | merchants
Risk management
iDEAL leverages all available safety features of regular online banking. Adding to that, merchants
undergo screening before being allowed to accept iDEAL transactions.
process)
Merchants: iDEAL contract with an acquirer or CPSP, proof of identity, Chamber of Commerce
registration, Corporate bank account
Consumers: No separate sign-up neccessary
Future developments
SEPA-compliant settlement (SEPA Credit Transfer)
Technology
APIs, XML, pre-formatted payment pages, etc
Integration support
Offered by Acquiring banks, CPSP’s, various IT providers and open source community.
Transactions volume
Number of transactions (per year)
94 million (2011)
Transactions value
EUR 7 billion (2011)
Company
Inpay
Website
http://www.inpay.com
APM
Company
InspirePay
Website
https://inspirepay.com
PSP
Local - USA
COMPANY PROFILES
Company
Interac
Website
www.interac.ca
PSP
Local - Canada
Company
InternetSecure
Website
www.internetsecure.com
PSP
Local - USA
Company
Intrix technology, Inc.
Website
http://intrix.com
Processor
US
Company
Intrum Justitia
Website
http://www.intrum.com
Afterpayments
EUR
Company
Intuit Payment Solutions
Website
http://payments.intuit.com
Processor
Local - USA
Company
iPay88
Website
www.ipay88.com
Afterpayments
Company
iPayDNA International
Website
http://www.ipaydna.biz
PSP
Company
IPS
Website
www.ipspay.net
PSP
Global
Company
IRN Payment Systems
Website
http://www.irnpayment.com
Processor
Local - USA
Company
IRS
Website
http://www.irs.gov
Afterpayments
Local - USA
125
126
COMPANY PROFILES
Company
Israel Credit Cards
Website
https://www.cal-intl.com/Cal_International.html
PSP
Local - Israel
Company
ISD Financial
Website
www.isdfinancial.com
PSP
Local - USA
Company
Ixaris
Website
www.ixaris.com
PSP
Global
Company
Jambopay
Website
https://www.jambopay.com
PSP
Kenya and Africa
Company
Javien Digital Payment Solutions
Website
www.javien.com
PSP
Local - USA
Company
JCB International Credit Card
Website
www.jcbcorporate.com
Credit card compnay
Global
Company
JetPay
Website
http://www.jetpay.com
PSP
Local - USA
Company
Jumio (NetSwipe technology)
Website
https://pay.jumio.com
APM
Local - USA
Company
Kaban
Website
www.kaban.com.ph
PSP
Local - Philippines
Company
KBC/CBC Online
Website
www.kbc.com
PSP
Regional - Europe
COMPANY PROFILES
Company
Klarna
Website
www.klarna.se
Afterpayments
Regional - Europe
Company
Kwedit now Paynearme
Website
https://www.paynearme.com
PSP
Local - USA
Company
Lancore
Website
http://www.lancorepayment.co.uk
PSP
Local - UK
Company
Lateral Payment
Website
www.lateralpayments.com
PSP
Company
Leap Payments
Website
http://www.leappayments.com
Processor
Local - USA
Company
Leetchi
Website
http://www.leetchi.com/en
APM
Local - France
Company
Litle & Co
Website
www.litle.com
PSP
Local - USA
Company
Liqpay
Website
https://liqpay.com
PSP
Local - Russia
Company
Lloyds Banking Group
Website
http://www.lloydsbankinggroup.com
PSP
Local - UK
Company
MasterCard
Website
www.mastercardpaymentgateway.com
Credit card company
Global
127
Secure Payments
with Acceptance.
www.acceptance.de
www.acceptance.de
Acceptance. Payment Experts—
Personal. Reliable. Customized.
Efficient cashless payments
Paying for purchases with cards and e-wallets has become almost
second nature. Benefit from our expertise in the card payment
industry: the deployment of cutting-edge technologies ensures
fast and precise processing and, at the same time, Acceptance
reduces your accounting workload by delivering electronic invoice
data directly to your systems. You save time and your staff can
focus on other essential concerns.
Who is Acceptance?
Acceptance is a brand of Lufthansa AirPlus Servicekarten GmbH,
the leading international provider of solutions for credit card
payments for more than 20 years. Since Lufthansa AirPlus
Servicekarten GmbH has vast experience with international
payment transactions, you can count on a state-of-the-art
settlement services. Acceptance will process your transactions
using the renowned systems deployed by Lufthansa AirPlus
Servicekarten GmbH.
Acc Anz Hauser-Katalog EN_2.indd 2
Award-winning solutions
Lufthansa AirPlus Servicekarten GmbH has received numerous
awards, including as Germany’s most customer-oriented service
provider.
Advantages
You can expect and will enjoy expertise, efficiency, experience,
reliability and security for every detail of your payments transactions as well as a 24/7 authorization service.
More information
To learn more about Acceptance, please go to
www.acceptance.de.
19.10.12 15:20
COMPANY PROFILES
Company
Lufthansa AirPlus Servicekarten GmbH
Acceptance is the brand of Lufthansa AirPlus for transaction management. Thanks to Lufthansa
AirPlus’ many years of experience in the international payment industry, you and your customers
are able to benefit from our state-of-the-art all-in-one solutions which provide the security of
comprehensive card acceptance. To process transactions we use reliable systems developed by
Lufthansa AirPlus.
Website
www.acceptance.de
Acquirer, Airline, Fraud prevention, Multi-Currency, Dynamic Currency Conversion DCC,
Account Billing Updater ABU, e-commerce, Merchant services
Contact
T +49 (0) 61 02 204-822 | F +49 (0) 61 02 204-809
[email protected]
Europe, North America, Asia
Market segment(s)
Retail, Travel, Airline, Hotel, Car Rental, eCommerce, POS, B2B
Active since
1993
Acquirer, Payment Service Provider, Alternative payment method, Processor, Financial Institution
Payment methods
Credit cards
Visa, MasterCard, UATP, AirPlus, JCB
China UnionPay (CUP planned for 2013)
Debit cards
VISA Electron, Visa V-pay, Maestro, Girocard/ec-cash, UATP, AirPlus, Bancontact/Mister Cash,
Dankort, PostFinance Card, Maestro PayPass, MasterCard PayPass, Meeting Card
Pre-paid cards
N/A
Online banking
Giropay, Sofortüberweisung.de, eDankort, iDEAL, PostFinance eFinance and more
E-wallet
PayPal
Mobile / SMS / IVR
Mpass, MasterCard PayPass
ELV, BillPay, RatePay
Offline
> 50
Accelya, Datacash EuroCommerce, Amadeus, Ogone, Atos, FirstData Telecash, all German
Network Companies and others
Processing of all relevant global currencies. Contact us for specific information.
Services
We offer Visa, MasterCard, JCB and other payment methods in more than 50 countries with special
focus on Airline, e-commerce, Hotel and car rental sector. We offer processing of various local
payment methods and internet wallets via our web-based solution ‘PayTool’ and ‘PaySoft’ and
support connections to many shop modules. We are fully PCI certified.
Core services
Online payment processing, Authorization, Clearing/Settlement, Chargeback processing, Invoicing,
Reconciliation information, BSP processing, Fraud Prevention, B2B, POS terminals, Principal
member of Visa/MasterCard and Bank-independent, Processing of charge cards and Meeting card.
Pricing
Please contact Acceptance offices for more information about pricing, at [email protected] or
+49 (0) 6102204822
Collecting payments
No
Yes
Fraud Prevention System (FPS), 3D Secure (Verified by Visa, MasterCard SecureCode, JCB
J-Secure), velocity checks, transaction limit checking, risk scoring, geo IP-origin check, black/
white list, BIN Check
No
Other services
Not applicable
Third parties
Global Distribution Systems, Computer Reservation Systems
129
130
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Security
HTTPS, SSL+, PKI
Company
Mazooma
Website
www.mazooma.com
PSP
Local - USA
Company
Mercadotecnia Ideas y Tecnologia
Website
http://www.mitec.com.mx/mit/index.htm
PSP
Company
Mercadopago
Website
http://www.mercadopago.com
Processor
Company
MicroBilt
Website
http://www.microbilt.com
PSP
Local - USA
Company
Millennium Payment
Website
www.millenniumpayment.ca
PSP
Local - Canada
Company
Mi-Pay
Website
www.mi-pay.com
PSP
Regional - Europe, Middle East/Africa
Company
Misys India
Website
http://www.misys.com
PSP
Local - India
Company
Mobile-For
Website
www.mobile-for.be
PSP
Local - Belgium
COMPANY PROFILES
Company
Merchant e-Solutions
Merchant e-Solutions provides Internet-based payment processing solutions for merchants and
banks. MeS currently processes more than $14 billion dollars in payments for more than 65,000
merchants, supporting 150 global currencies, all major credit, debit and alternative payment
solutions. Merchant e-Solutions is headquartered in Redwood City CA.
Website
http://merchante-solutions.com
payment gateway, online payment, payment processing, e-commerce payment, mobile payment,
multi-currency, PC!, alternative payments, processor, acquirer,
Contact
Kevin Gallagher, GM e-Commerce. [email protected]
North/Latin America
Market segment(s)
E-commerce
Active since
1999
Payment service provider, payment gateway, acquirer, processor,
Payment methods
Credit cards
Please select as many of the alternatives already provided below (if applicable) and then add
your own: Amex, MC, VISA, CB, JCB, Visa, MasterCard, Diners, Discover, UATP, AirPlus, Kalibra,
PostePay, SanPaolo, Cofinoga, Aurore, Delta etc.
Debit cards
Please select as many of the alternatives already provided below (if applicable) and then add your
own: Bancontact/Mister Cash, Maestro, Giropay, BCMC, (e)Maestro, Visa electron, Dankort, Laser,
Delta, Carte Bleue, CartaSi, Postepay, Visa Debit, BancNet, PPS, China UnionPay, Alipay, 99Bill,
eNETS, MEPS, Poli, Visa CPC, Debit Mastercard, Carte Bancaire, CartaSi, Carte Bleue, Chinese
debit cards, Carte Blanche, etc.
Pre-paid cards
ExamplePay issues prepaid cards, distributed via retail shops
Online banking
No
E-wallet
PayPal
Mobile / SMS / IVR
Mobile for the Apple and Android platforms
Bill me Later, PayPal
Offline
No
#3 Acquirers
No
Services
1 - PCI-compliant payment authorization and capture services for merchants
2 - Developed and managed in-house to enable rapid industry updates
3 - Payment Gateway (API) that provides a simplified gateway interface that’s ideal for high volume
merchants
4 - Web-based access to real-time authorization and batch settlement reports, plus access to daily
deposits, monthly statements
Core services
Online payment processing, reconciliation information (web)
Pricing
For current pricing, please contact us at [email protected]
Collecting payments
No
Yes
Identity Mind
Underwriting Management, PSP/PF Support, Tax ID Validation, MATCH, OFAC Checks,
Web Crawling, Site Inspection and Web Site Validation Services
Other services
Risk Tools and Fraud Prevention
Third parties
131
132
COMPANY PROFILES
Technology
Direct connections
Yes - to MasterCard, Visa, American Express, Discover, Bank of America (UATP), Adyen, PayVision,
JP Morgan (ACH), Wells Fargo (ACH), Alpine Bank (ACH)
Batch processing
Yes
Yes
Yes
Yes
Interface
Web services, HTTPS, dialup (via TNS), SSL (via TNS), phone (via Voxeo)
Security
End to end encryption using SSL & PKI
Company
ModusLink
Website
www.moduslink.com
PSP
Regional - North America, Latin America, Europe, Asia - Pacific
Company
Mollie
Website
www.mollie.nl
PSP
Local - The Netherlands
Company
MOLPAY
Website
http://www.molpay.com
PSP
Local - Malaysia
Company
Moneo
Website
http://www.moneo.com
APM
Local - France
Company
Moneris
Website
www.moneris.com
PSP
Local - USA
Company
Moneta
Website
http://monetagroup.com
PSP
Local - USA
Company
Moneta RU
Website
www.moneta.ru
PSP
Company
Monext
Website
http://www.monext.fr
PSP
Local - France
COMPANY PROFILES
Company
Skrill Holdings (Moneybookers)
Website
www.skrill.com
PSP
Global
Company
MoneyDirect
Website
www.moneydirect.com
PSP
Company
MoneyGram
Website
www.moneygram.com
PSP
Global
Company
mopay
Website
www.mopay.com
PSP
Global
Company
mPayy
Website
www.mpayy.com
PSP
Local - USA
Company
Multisafepay
Website
www.multisafepay.com
PSP
Regional - Europe
Company
MyBank
Website
www.mybankpayments.eu
APM
Regional - Europe
Company
MyECheck
Website
www.myecheckcorporate.com
PSP
Local - USA
Company
MyGate
Website
http://mygate.co.za
PSP
Company
MyPaymentNetwork
Website
www.mypaymentnetwork.com
PSP
Local - USA
133
BOOST YOUR
ONLINE SALES!
MultiCards Internet Billing is a provider of credit card
processing and payment solutions to thousands of
vendors worldwide. MultiCards offers a one-stop
solution for internet Billing, enabling you to accept
all major credit cards and other online payment
solutions. Simple and secure!
Contact MultiCards and find out how you
can easily boost your online performance!
ACCEPT ONLINE PAYMENTS:
Simple, flexible and reliable with one of the most experienced payment
solution providers in the Netherlands. As one of the pioneers in the
sector (since 1995), MultiCards offers solutions that can boost your
online sales by 50-80%!
GET
SET UP!
CALL +31 (0)40 2926378
OR VISIT
MULTICARDS.COM
Multicurrency GBP, EUR, USD
Easy signup and implementation: one-stop show
Real-time online account stats
24/7 technical support team
Reason enough to visit the global specialist at MultiCards.com
MultiCards® is a registered trademark and a division of PM International BV with
international headquarters in The Netherlands.
€£$
COMPANY PROFILES
Company
MultiCards Internet Billing
MultiCards Internet Billing is a provider of online credit card and debit card processing and other
payment solutions to website businesses and retailers worldwide. MultiCards was one of the
pioneer companies offering this type of service since 1995 and is a PCI / DSS certified Payment
Service Provider (PSP) and Payment Facilitator (PF)
Website
www.multicards.com
payment service provider, online credit card processing, online payment solutions
Contact
Mr. Michel Hendriks, [email protected], +1 877 292 6378/+31 40 292 6378
The Netherlands, Europe
Market segment(s)
Retail, Travel, Dating, other
Active since
1995
Payment methods
Credit cards
Visa, MasterCard, American Express
Debit cards
Visa Electron, Maestro
Pre-paid cards
Yes
Online banking
iDEAL (Dutch), Direct E-Banking (international)
E-wallet
Yes
Mobile / SMS / IVR
Yes
Yes
Offline
Yes
EUR/GBP/USD and other on request.
Services
Free tech support 24/7, personal service, real-time dedicated online account management,
longstanding history and expertise.
Core services
Online payment processing, reconciliation information (web), Third Party Internet Payment
Gateway, Direct Merchant Accounts through European Banks.
Pricing
https://www.multicards.com/en/pricing/
Collecting payments
Yes
Yes
Fraud score, negative card database, bounce email system, velocity checks, IP & Country blocking
and propriatairy tools.
Maxmind, IPLocation, McAfee
No
Other services
No
Third parties
Third Party Internet Payment Gateway
Technology
Direct connections
Yes
Batch processing
No
Yes
Yes
Yes
Interface
https post scripts and web templates, api, major shopping carts
Security
McAfee scanning
Company
NAB Transact
Website
www.transact.nab.com.au
PSP
135
136
COMPANY PROFILES
Company
Netcash
Website
https://www.netcash.com/engine/overview/welcome
PSP
US, Cyprus
Company
Netpay International
Website
http://www.netpay-intl.com
PSP
Israel, Cyprus, US
Company
Netrada Payment
Website
http://www.netrada.com/#/en/services/service-portfolio/financial-services.html
PSP
Local - Germany
Company
NetSecure Payments
Website
http://takekudos.com/index.php?page=About_Us
PSP
Local - US
Company
NetSignature
Website
http://www.netsignature.net
PSP
Local - Egypt
Company
Netspend
Website
www.netspend.com
PSP
Local - USA
Company
Nordea
Website
www.nordea.com
PSP
Regional - Europe
Company
Obopay
Website
www.obopay.com
PSP
Regional - North America, Latin America, Asia - Pacific
Company
Offerpal Media
Website
www.offerpalmedia.com
PSP
Regional - Europe, North America, Middle East/Africa, Asia - Pacific
Company
Orca
Website
www.orcaone.com
PSP
Local - USA
COMPANY PROFILES
Company
Nets Holding A/S
Nets is one of northern Europe’s leading companies for payment solutions, information services
and digital security solutions, with one of the most extensive and innovative product portfolios in
Europe. Our ambition is to become an even stronger partner to our customers by supporting their
business nationally as well as internationally.
Website
www.nets.eu
Contact
Nets Holding A/S, Lautrupbjerg 10, 2750 Ballerup, Denmark, Telephone: +45 44 68 44 68
Northern Europe (Denmark, Norway, Sweden, Finland, Estonia)
Market segment(s)
Bank sector, individual banks, merchants and corporates
Payment service provider, payment gateway, acquirer, processor, alternative payment method,
identity provider, clearing house
Payment methods
Credit cards
Amex, JCB, MasterCard, Visa, CUP
Debit cards
Dankort, BankAxept, VISA Elektron, Maestro
Pre-paid cards
Prepaid cards, prepaid closed loop (private label cards), gift cards
Online banking
Online bank services
E-wallet
No
Mobile / SMS / IVR
Yes
Loyalty cards, giro payments, debit and credit transfers
Offline
Extensive views of offline in POS terminals
Services
Full Risk management system including: Real-time surveillance of issuer and acquirer transactions,
pro-active blocking, merchant applications, data investigation
No
Other services
Domestic and SEPA direct debit and credit transfer payment scheme management, clearing
services, hot back-up 24-7
Technology
Direct connections
10 data centrals in Denmark and Norway, more than 250 issuers, SWIFT, online
infrastructure network
Batch processing
Issuer and acquirer service providing, payment and clearing
No
Company
Pagamento Digital - BuscaPe
Website
http://www.pagamentodigital.com.br/buscape/institucional/comprador/
PSP
Local - Brazil
Company
PagBrasil
Website
http://www.pagbrasil.com
PSP
Regional - North/ Latin America, Europe
Company
Pago
Website
www.pago.de
PSP
137
COMPANY PROFILES
Company
Ogone
Ogone is a leading European Payment Service Provider with international reach. Thousands
of businesses worldwide trust Ogone to manage, secure and collect their online and mobile
payments, help prevent fraud and drive their business. Ogone is connected through certified links
with more than 200 different banks and acquirers and is thus able to provide over 80 international,
alternative and prominent local payment methods
Website
www.ogone.com
ogone, payment, payments, gateway, online, merchant, internet, fraud, mobile, collecting
Contact
Mr Pierre Willaert – Head of Sales – [email protected] BE +32 2 286 96 11 – NL +31 297 255 411
– FR +33 1 70 70 0903 – UK +44 20 31 47 49 66 – DE +49 30 22 15 10 750 – CH +41 44 277 55 00
– AT +43 1 890 63 85 00
Europe, India and US & more than 200 acquiring connections worldwide
Market segment(s)
Auction, retail (apparel, electronics, software), travel, ticketing, other
Active since
1996
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club, JCB, UATP, AirPlus, Cofinoga, Discover, Aurore
Debit cards
Maestro, Laser Card, Visa Electron, Bancontact/Mister Cash, Carte Bleue, Postepay, Dankort, EPS,
iDeal, ELV, Billpay
Pre-paid cards
Paysafecard, Cash-Ticket, Tunz, Prosodie, Spaar&Pluk, Intersolve
Online banking
Giropay, iDeal, EPS, PostFinance, eDankort, ING Homepay, KBC, CBC, Belfius,
Sofortüberweisung.de
E-wallet
Checkout by Amazon, PayPal, WallieCard, 1euro.com, PayPass, CashU
Mobile / SMS / IVR
mPass, PingPing
RatePay, Klarna, AfterPay
Offline
Bank transfer, Payment on Delivery, Payment by e-mail, Checkpay of PostNL
200
EBS, TUNZ
All currencies accepted by the acquirers
Services
Seamless & secure online & mobile payments
Core services
Online payment processing, fraud prevention, reconciliation, mobile payments, collecting services
Pricing
Please contact our Sales Team – [email protected]
Collecting payments
Yes
Yes
PCI DSS, 3-D Secure, blocking rules and filters, scoring module, 3rd parties
Ethoca, Perseuss
Payment by invoice, tokenization, scheduled payments, Klarna, Billpay
Other services
Consultancy, merchant account facilitation
Third parties
Specific industry solutions partners: Amadeus, Sabre Airline Solutions, Radixx, micros fidelio,
Ticketscript Shop software connectors: Magento, ePages, Actinic, XT Commerce, OS Commerce,
Oxid
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Saas
Security
HTTPS, SSL+, PCI-DSS Level 1
139
COMPANY PROFILES
Company
Optimal Payments
Optimal Payments is a leading, global provider of online payment processing solutions that include
merchant accounts around the world, a proprietary NETBANX payment gateway and risk and fraud
management services. Founded in 1996, Optimal is a publically listed company, LSE: (OPAY.L),
with offices and employees around the world. Optimal provides payment solutions for thousands
of e-commerce and MOTO businesses including many multinational and international brand
name organizations. Optimal also provides custom tokenization and white label payment gateway
solutions to large B2B enterprises and government agencies. Loyalty rewards and affiliate
programs are also available.
Website
www.optimalpayments.com
NETBANX, NETELLER, NET+, merchant accounts, merchant acquiring, online payment gateway,
global credit card processing, mulitcurrency, local payments, online direct debit, e-wallet, prepaid
credit card, tokenization, risk and fraud management, PCI DSS compliance
Contact
Sales
North America
1.866. 826.8003
United Kingdom
+44 (0) 1223 44 6040
[email protected]
U.S., Canada, Europe, UK, Asia/Pacific, Africa + many International countries
Market segment(s)
NETBANX services target a wide range of online market segments including apparel, jewelry, home
furnishings, office supplies, books, electronics, health and beauty products, sporting goods, digital
downloads, telecommunication services, webhosting and domain name registration, membership
groups, online auction sites, fundraising organizations, subscription services, travel agencies,
government services and companies accepting B2B payments. NETELLER services include a
consumer ewallet and prepaid credit card in 190+ countries.
Active since
1996
Payment methods
Credit cards
Visa, MasterCard, Amex, JCB, Diners, Discover
Debit cards
CartaSi, Maestro, Visa
Pre-paid cards
Net+
Online banking
Directebanking and Giropay in Germany, iDEAL in the Netherlands, Interac Online in Canada,
POLi in Australia, Dineromail in Mexico and Quick Bank Transfer in Japan and India
E-wallet
NETELLER, PayPal
Mobile / SMS / IVR
Mobile, IVR
Online direct debit, online banking, ewallets, and stored value solutions
Offline
Mobile swipe
Acquiring banks, processors and financial networks around the world
contact us for complete listing
Over 100 processing and settlement currencies servicing 190 countries
Services
Through its NETBANX brand Optimal Payments offers single integration solutions that include
global acquiring, a proprietary online payment gateway for acceptance and processing of
credit/debit cards, online direct debit, local payments as well as, risk and fraud management
services. The NETELLER brand offers an online consumer ewallet available in 190+ countries and
13 languages and the Net+ prepaid credit card.
141
COMPANY PROFILES
Core services
Payment strategies that increase transaction approval ratios
Payment options that increase consumer check-out conversions
Credit/debit card and alternative payments processing
Multicurrency processing and settlement
PCI DSS compliant, geo-redundant platform
Single integration - consolidated processing
Extensive fraud detection
Hosted payment pages and virtual terminal
Scheduled billing options
Credit card tokenization
Customer profile management
Comprehensive back-office reporting
White label gateway option
Pricing
Available upon request
Collecting payments
Yes
Yes
The Optimal NETBANX payment gateway includes hundreds of real-time fraud detection and
prevention tools including AVS, CVV and CVV2, referencing of positive and negative databases,
geo-IP address verification, BIN lookup, transaction velocity, phone number verification,
age verification, and device fingerprinting. The NETBANX gateway also runs a proprietary
“Risk Rules Engine” that can be configured and customized based on a business model, industry
sector or geographic location.
Maxmind, Threatmetrix, G2, Verified by Visa, MasterCard SecureCode, Cardinal Commerce, Verifi,
Ethoca
No
Other services
PCI DSS compliance consulting.
Third parties
Available upon request
Technology
Direct connections
Yes
Batch processing
Yes
Yes / No
Yes
Yes
Interface
Security
All services domiciled in Optimal Payments’ Level one PCI certified data centers in North America
and Europe. Security features of Optimal Payments’ transaction API’s include channel level
encryption at all points in transit (sslv3), non-repudiation and integrity via digital signatures of
requests and responses.
Company
Pago Facil
Website
http://www.e-pagofacil.com/espanol/site/default.php
PSP
Local - Argentina
Company
PagoPago
Website
http://www.pago.me
PSP
Local - Brazil, US
Company
PagoRapido - online banking
Website
http://www.pagorapido.it/eng/
PSP
Local - Italy
143
144
Company
COMPANY PROFILES
PacNet Services Ltd.
PacNet is a leading international PSP that specializes in processing cross-border transactions
in local currencies for e-commerce and direct response companies. In addition to international
merchant accounts and CNP transaction processing, PacNet also offers multi-currency cheque,
postal order, direct debit and refund processing.
Website
www.pacnetservices.com
electronic payment processing, cheque processing, loan advances, loan repayments, recurring,
multi-currency, credit card processing, international payment processing.
Contact
Brendan Mahar, VP Sales North America; Brian Weekes, VP Sales Europe
Global
Market segment(s)
E-Commerce, Catalogue, Mail Order, Nutriceutical, Cosmetic, Online Lending, Charity,
Not-for-Profit
Active since
1994
Payment methods
Credit cards
Visa, MasterCard and all international Visa, MasterCard branded credit cards.
Debit cards
Maestro, Visa electron, Carte Bleue, CartaSi, Visa Debit, Debit Mastercard, Dankort, all Visa /
MasterCard partnered brands
Pre-paid cards
Yes
Online banking
Yes
E-wallet
No
Mobile / SMS / IVR
Yes
Yes
Offline
Cheque and Postal Order Processing, Direct Debit / Check by Phone, Bank Transfer Collection,
Cheque Issuing
Currencies of all major and many developing markets
Services
PacNet offers one-stop access to a global menu of local payment services enabling merchants to
securely accept more payments in more places without long lead times or high fees.
Core services
Online payment processing, cheque processing
Pricing
Upon request
Collecting payments
Yes
Yes
Full Risk management system including risk scoring and flagging, black/ white list, as well as easy
integration to third party providers.
DataCheck, FraudPrevent, MaxMind
purchase on credit, payment guarantee
Other services
No
Third parties
No
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
RAVEN online interface, RAVEN API, MarketDirect Secure Hosted Payment Page
Security
PCI compliant solutions
Company
Pagosonline
Website
http://www.pagosonline.com
PSP
Local - Colombia
Company
Parallel Solutions
Website
http://parallelsolutions.com
Processor
Local - US
Company
PayEase
Website
http://www.payeasenet.com
PSP
Regional - North America, Asia-Pacific
Company
Payo (dev by eWise)
Website
http://www.payo.com
PSP
Local - UK
Company
Pay.One
Website
http://www.payone.com
PSP
Local - US
Company
PayPro Global
Website
http://www.payproglobal.com
PSP
Company
PayPros
Website
http://www.paypros.com
PSP
Local - Canada
Company
pay4later
Website
http://www.pay4later.com
Afterpayments
Local - UK
145
146
COMPANY PROFILES
Company
PayByCash
Website
www.paybycash.com
APM
Regional - Europe, North America, Middle East/Africa, Asia - Pacific
Company
Point.se
Website
http://www.point.se/sv/Sweden/Start/
PSP
Local - Sweden
Company
Paybox Services
Website
http://www1.paybox.com
PSP
Regional - Europe
Company
PayByFinance - Hitachi Capital
Website
www.hitachicapital.co.uk
PSP
Regional - Europe
Company
Paydutch
Website
www.paydutch.nl
PSP
Regional - Europe
Company
PayFair Group
Website
http://www.payfair.eu
APM
Local - Belgium
Company
Paygate
Website
www.paygate.co.za
PSP
Company
Paylane
Website
http://paylane.com
PSP
Regional - Europe
Company
PayLeap
Website
www.payleap.com
PSP
Local - USA
Company
PayLid
Website
www.paylid.com
PSP
Global
COMPANY PROFILES
Company
Paylife
Website
www.paylife.at
PSP
Local - Austria
Company
Paymate
Website
www.paymate.com
PSP
Regional - North America, Asia - Pacific
Company
Payment Data Systems
Website
http://www.paymentdata.com
PSP
Local - USA
Company
Payment Logistics
Website
http://www.paymentlogistics.com
Processor
Local - USA
Company
Payment21
Website
www.payment21.com
PSP
Company
Payment Network
Website
www.sofort.com
APM
Regional - Europe
Company
PayPros
Website
http://www.paypros.com
Processor
Local - USA
Company
Payment Principals
Website
http://www.payprin.com
PSP
Local - USA
Company
Paymium
Website
http://paymium.com
PSP
Local - France
Company
PaymentOne
Website
www.paymentone.com
PSP
Local - USA
147
148
COMPANY PROFILES
Company
Payment Vision
Website
http://www.paymentvision.com
PSP
Local - USA
Company
Paymentwall
Website
http://www.paymentwall.com
PSP
Local - USA
Company
paymundo
Website
http://www.paymundo.com
Processor
Company
Paynova
Website
www.paynova.com
PSP
Company
PayOn
Website
www.payon.com
PSP
Global
Company
Payone
Website
www.payone.de
PSP
Regional - Europe
Company
Payoneer
Website
www.payoneer.com
PSP
Global
Company
Payumi
Website
https://www.payumi.com
PSP
Local - UK
Company
PayPal
Website
www.paypal.com
APM
Global
Company
PayPoint
Website
http://www.paypoint.com
PSP
Regional - Europe
150
Company
COMPANY PROFILES
PayUnity
PayUnity is one of Central Europe’s leading PSPs which provides easy implementation and
scalable performance. More than 100 payment options and partners are available on PayUnity´s
highly reliable platform.
Our implementation and consulting services guarantee tailor-made solutions for your individual
needs. We care for you, 24/7/365.
Website
www.payunity.com
payment gateway, PSP, online payment Payment Service Provider, Austria, Risk Management,
multi-currency, alternative payments, Swipe
Contact
E-Mail: [email protected],
Phone +43 1 717101 6374
Europe incl. CEE and SEE
Market segment(s)
Retail, Travel, Airlines, Auction, Gambling, Gaming, Other Digital Content, Pharmacy
Active since
2010
Payment methods
Credit cards
Amex, MC, VISA, JCB, Visa, MasterCard, Diners, Discover, AirPlus, CartaSi, other
Debit cards
Maestro, Visa electron, Dankort, CartaSi, Postepay, Visa Debit, Debit MasterCard, Poste Italiana,
other
Pre-paid cards
paysafecard, Ukash, Lufthansa Miles & More, neosurf, Transkasa
Online banking
Giropay, eps, iDeal
E-wallet
PayPal, mypaysafecard, Klarna Account, ClickandBuy, Skrill, Google Checkout
Mobile / SMS / IVR
paybox Austria
Klarna, Billpay, other
Offline
Upon request
> 100
PayLife, card complete, Wirecard, Concardis, B+S, SecureTrading, HSBC, Barclaycard, BNP,
CartaSi, Deutsche Card Services, Elavon, PBS, Postbank, Valitor, AIB Merchant Services, European
Merchant Services, Pago, Chase Paymentech, paysafecard, Envoy Services, Bank Austria, Erste
Bank, Raiffeisen, BAWAG, Volksbank, Hypo, Luottokunta, Handelsbanken, ABN Amro, ING, Fortis,
Bank BPH, SIX Telekurs, PostFinance, other
dependend on acquirer - PayUnity supports > 190
Services
Broad range of payment methods, high scalability, risk, payment and integration consulting,
real time risk management, Inhouse product management and Constant Innovation Programmes
(e.g. projects together with merchants, product novelties, swipe solutions, in-app payments,
multi-media-payment reconciliation, …)
Core services
Online Payment Processing, Risk Management, Reconciliation Information, Payment Consulting,
Project partnerships
Pricing
Individual solutions need individual pricing upon request
Collecting payments
No
No
MasterCard SecureCode, velocity checks, data validation, geographical checking, parameter
format checking, transaction limit checking, risk scoring, geo IP-origin check, black list, white lists,
individual lists
Intercard, Deutsche Post, Schufa, Infoscore, CEG Creditreform, other
Upon request
Other services
Free testing account for all products
Third parties
Not yet
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Security
HTTPS
Company
paysafecard group
Over the past twelve years, paysafecard has established itself as Europe’s favourite safe and easyto-use alternative prepaid payment method. The smart payment solution is designed for users who
don’t have a credit or debit card or who don’t want to use their credit card for online purchases on
the Internet. paysafecard is available at more than 450,000 outlets in 31 countries worldwide.
Website
www.paysafecard.com
alternative payments
Contact
[email protected]
North/Latin America, Europe
Market segment(s)
Games, Social Media & Communities, Phoning & Messaging, Internet Services, Music, Movie &
Entertainment, Sportsbetting, Bingo, Poker
Active since
2000
Alternative payment method
Payment methods
Credit cards
Not applicable since own payment product
Debit cards
Pre-paid cards
paysafecard issues prepaid vouchers, distributed via retail shops
Online banking
E-wallet
Mobile / SMS / IVR
paysafecard is also available for mobile payment
Offline
paysafecard is availalbe at over 450,000 sales outlets worldwide and can be used more than
4,000 webshops
more than 4,000 webshops
Not applicable
Services
paysafecard is designed for users who don’t have a credit or debit card or who don’t want to use
their credit card for online purchases on the Internet. Users simply authorize a payment by entering
a 16-digit PIN. Thousands of e-businesses are benefiting from new customers by offering this safe
and uncomplicated payment solution. paysafecard is available at more than 450,000 outlets across
Europe and America.
Core services
Pricing
Collecting payments
Other services
Third parties
151
152
COMPANY PROFILES
Technology
Direct connections
paysafecard`s payment service can be integrated through a web-based API accessing our servers
via secure, client-certificate-authenticated ssl connection.
Also paysafecard’s SOPG (service oriented prepaid gateway) offers a SOAP xml web service for
payment processing that can bu used with any SOAP-capable client system.
Batch processing
paysafecard`s payment service can be integrated through a web-based API accessing our servers
via secure, client-certificate-authenticated ssl connection.
Also paysafecard’s SOPG (service oriented prepaid gateway) offers a SOAP xml web service for
payment processing that can bu used with any SOAP-capable client system.
Interface
Security
Company
PayPoint Net
Website
www.paypoint.net
PSP
Company
PaySimple
Website
www.paysimple.com
PSP
Company
Paystream
Website
http://www.paystreamadvisors.com
PSP
Regional - Africa
Company
Paythru
Website
www.paythru.com
PSP
Regional - Europe, North America, Latin America, Asia - Pacific
Company
PayU
Website
www.payu.pl
PSP
Local - Poland
Company
PayXpert
Website
www.payxpert.com
PSP
Regional - Europe, Latin America, North America, Middle East/Africa
Company
Payzone
Website
http://www.payzone.co.uk
PSP
Local - UK
COMPANY PROFILES
Company
Payvision
Payvision, independent payment solution provider, specialized in global card processing, offers
Acquiring Banks and PSPs/ISOs a secure PCI-DSS / PSD international payment processing
platform. Payvision provides its customers 24/7 Support, 150+ transaction currencies and regional
card settlement currencies, a high-end reporting interface and a solid risk management solution.
We make cross-border e-commerce domestic and profitable.
Website
http://www.payvision.com/card-payments/payvision
Payment Solutions Provider, Global Card Processing, cross-border ecommerce
Contact
[email protected]/ +31 2079 423 00 - Netherlands office
New York, Utah, London, Madrid, Paris, Berlin, Singapore, Hong Kong and Macau
Market segment(s)
Online payment processing, e-commerce
Active since
2002
Payment methods
Credit cards
Amex, VISA, CB, JCB, MasterCard, Diners, Discover, AirPlus
Debit cards
Maestro, Giropay, (e)Maestro, Visa electron, Carte Bleue, Visa Debit, China UnionPay, Alipay,
Visa CPC, Debit Mastercard, Carte Bancaire
Pre-paid cards
No
Online banking
Ideal
E-wallet
PayPal
Mobile / SMS / IVR
Yes
No
Offline
No
300+ PSPs
No
CAD Canadian Dollar, CHF Swiss Franc, CZK Czeck Koruna, DKK Danish Krone, EUR Euro, GBP
Pound Sterling, HUF Hungarian Forint, ISK Iceland Krona, JPY Japanese Yen, NOK Norwegian
Krone, PLN Polish Zloty, SEK Swedish Krona, THB Thailand Bath, TRY Turkish Lira, USD United
States Dollar, ZAR South African Rand, AUD Australian Dollar, HKD mHong Kong Dollar, NZD
New Zealand Dollar, INR Indian Rupee, MYR Malaysian Ringgit, SGD Singapore Dollar
Services
Payvision built an international network of business relationships with Acquiring Banks, Payment
Service Providers, ISOs and their Global Merchants in the USA, Europe, Asia and the Pacific,
connecting over 300 trusted business partners with more than 5,000 web merchants worldwide,
processing over 100 million transactions a year. By connecting them, through one payment
platform, to Payvision’s global acquiring network, Payvision enables its e-commerce partners
to expand their geographic footprints.
Core services
Global card processing, Domestic Global Acquiring, Underwriting, Fraud/Risk Monitoring,
Interchance Optimization, Multi currency processing, Innovative payment solutions
Pricing
Blended rate, Interchange Plus etc
Collecting payments
Yes
Yes
Payvisions’ Best Practice internationally approved Underwriting Protocol, with a solid and secure
card payment processing platform and high-end Reporting Tool + the traditional measures like:
MasterCard SecureCode, velocity checks, data validation, geographical checking, parameter
format checking, transaction limit checking, geo IP-origin check, black/ white list)
In-house Solutions
Credit transactions, receivables management, online void and refund
Other services
Mobile payment systems
Third parties
No
153
154
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
No
Yes
Interface
Web services using SOAP or HTTP POST, HTTP POST for CheckOut, file using Payvision API sent
via FTP for BatchProcessor
Security
PCI-DSS compliant
Company
PBS
Website
https://www.peertransfer.com
PSP
Local - North America, Asia - Pacific
Company
PeerTransfer
Website
https://www.pesapal.com
PSP
Local - Kenya
Company
Pesapal
Website
https://www.pesapal.com
PSP
Local - Kenya
Company
Pivotal Payments
Website
www.pivotalpayments.com
PSP
Company
Planet Payment
Website
www.planetpayment.com
PSP
Regional - Europe, Latin America, North America, Asia - Pacific
Company
Plastyc
Website
www.plastyc.com
PSP
Local - USA
Company
Platnosci
Website
www.platnosci.pl
PSP
Local - Poland
Company
PlaySpan
Website
www.playspan.com
PSP
Global
COMPANY PROFILES
Company
Plimus
Website
www.plimus.com
PSP
Global
Company
Point
Point is established in 9 European countries. More than 800 dedicated employees. Installed POS
base of 650,000 payment devices makes us one of the largest payment service providers in
the business. We oversee more than10 million transactions every day. Our 250,000 clients range
from smal independent stores to multi-nationa high street retailer. Point is a VeriFone company.
Website
www.pointinternational.com
Point Group is a leading proider of multi-channel payment solutions in Europé. Point group helps
merchants in the Nordic, Baltic and France to deliver more efficient sales of merchandise and
services through the provision of innovative and secure electronic payment solutions. Point is
a VeriFone company, the global leader in secure electronic payment solutions.
Contact
Corporate information Lena Eklund [email protected] +46 70 392 64 94
www.pointinternational.com
Market segment(s)
Multichannel payments
Active since
2004
Payment methods
Credit cards
Yes
Debit cards
Yes
Pre-paid cards
Yes
Online banking
Yes
E-wallet
Yes
Mobile / SMS / IVR
Yes
No
Offline
No
Services
No
No
Other services
Technology
Direct connections
No
Batch processing
No
No
Company
POLi - online banking
Website
http://polipayments.com
APM
Local - Australia, New Zealand
Company
Postbank Transact
Website
www.postransact.com
PSP
Regional - Europe
155
156
Company
COMPANY PROFILES
PostFinance, Swiss Post
PostFinance’s e-payment solution makes it easy for you to collect online shop payments.
Customers pay for their purchases online or on their mobile phone, making invoices superfluous.
Website
www.postfinance.ch
PSP, online, payment, Switzerland, virtual, shop, easy, connect
Contact
[email protected], +41 848 382 423
Europe & more than 200 acquiring connections worldwide
Market segment(s)
insurance, telecom, utilities, ticketing, charity, education, internet, publishers, auction, gaming,
retail, travel.
Active since
1906
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club, JCB, UATP, AirPlus, Cofinoga, Discover, Aurore
Debit cards
PostFinance Card, Maestro, Solo, Laser Card, Visa Electron, Bancontact/Mister Cash, Carte Bleue,
Dankort, EPS, iDeal, ELV
Pre-paid cards
Wallie-card, Paysafecard, Cash-Ticket
Online banking
PostFinance E-Finance, ING Hompeay, KBC, CBC, Dexia DirectNet, Centea, $
E-wallet
Checkout by Amazon, PayPal
Mobile / SMS / IVR
mPass, PingPing
RatePay, Klarna, AfterPay, Billpay
Offline
Bank transfer, Payment by e-mail
Services
Fraud Management Tools
support 24/7
Core services
Online payment processing, fraud prevention
Pricing
For current pricing, see our company profile at: https://www.postfinance.ch/en/biz/prod/eserv/
epay/providing/offer.html
Collecting payments
Not yet
Not yet
PCI DSS, 3-D Secure, blocking rules and filters, scoring module
Ethoca, Perseuss
Other services
Merchant account facilitation
Third parties
Specific industry solutions partners: Amadeus, Sabre Airline Solutions, Radixx, micros fidelio,
Ticketscript Shop software connectors: Magento, ePages, XT Commerce, OS Commerce
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Saas
Security
HTTPS, SSL+, PCI-DSS Level 1
158
Company
COMPANY PROFILES
ProgressSoft Corporation
Since 1989, ProgressSoft has been a leading provider of real-time payments and imaging
solutions for the banking and financial sectors. Serving a diversified client base of 550 banks
in 23 countries, the company offers solutions in the fields of Electronic Image-based Check
Clearing, Mobile Payment, Corporate Banking & Cash Management, ACH Payment and Intelligent
Signature Recognition.
Website
www.progressoft.com
ProgressSoft, Electronic Check Clearing, Mobile Payments, Corpoarate Banking, Cash
Management, Automated Clearing House, Direct Debit, Direct Credit, Automated Signature
Verification
Contact
Mr. Michael Wakileh – CEO
Tel: +962 6 56 23 000
Email: [email protected]
Mr. Ali Fada – CTO
Tel: +962 6 56 23 000
Email: [email protected]
Middle East/Africa/South Asia
Market segment(s)
Retail (software)
Active since
1989
Real-time Payment Solutions Provider
Payment methods
Credit cards
No
Debit cards
No
Pre-paid cards
No
Online banking
No
E-wallet
No
Mobile / SMS / IVR
No
No
Offline
Bank Transfer
No
No
No
Services
24 Years of Experience in Payment Solutions.
- Provider of unprecedented solutions, such as the World-first Electronic Image-based Check
Clearing Solution.
- Accumulated expertise in working with various banking environments and smoothly integrating
with numerous heterogeneous systems.
- Ability to engage in nationwide scope projects, elevating payment platforms of all banks in one
country with robust solutions that operate with 0 downtime.
- Provider of the Collaborative Countrywide Mobile Payment Solution
Core services
Electronic Image-based Check Clearing, Automated Clearing House (Direct Debit/Direct Credit),
Mobile Payments, Automated Signature Verification.
Pricing
No
Collecting payments
Yes
Yes
Signature Verification of Checks and any other Financial Documents
No
Other services
Third parties
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
No
No
Interface
Web Services, SOAP, XML, Message Queues and TCP
Security
HTTPS, SSL, PKI, Digital Certificates and Digital Signatures
Company
Premier Payments Online
Website
http://premierpaymentsonline.com
Processor
Local - USA
Company
Prepaid Service Company
Website
www.prepaidservicescompany.com
PSP
Regional - Europe
Company
Prepay Solutions
Website
http://prepaysolutions.com
APM
Regional - Europe
Company
Process Pink Payments
Website
http://processpink.com
PSP
Local - USA
Company
ProPay
Website
www.propay.com
PSP
Global
Company
Pure Commerce
Website
www.pure-commerce.com
APM
Global
Company
Qenta - currently Wirecard CEE
Website
http://www.wirecard.at
PSP
Regional - Europe
Company
Rabobank Internetkassa
Website
www.rabobank.nl search for 'online kassa‘s'
Bank
Local - Netherlands
159
160
Company
COMPANY PROFILES
QIWI Wallet
QIWI is a unique synergy of two payment services – cash-in terminals and e-wallet – each the
acknowledged leader in Russia and other CIS countries.
QIWI is an innovative company which created the market of instant cash payments in Russia,
expanded its activities to 20 countries and to new markets, including electronic money. QIWI
terminals: 130,000 machines; $12 bln. of payments per year from 80 mln. payers per month.
QIWI Wallet: $2 bln. of payments from 9 mln. clients per year. Key goal of QIWI is to rethink
electronic money with a new approach to usability, ecosystem and trans-border availability.
Website
http://w.qiwi.com
eWallet, payment scheme, online payment, payment processing multi-currency,
alternative payments, bank, issuer
Contact
Mike Rogov, [email protected]
Russia, Kazakhstan, Ukraine
Market segment(s)
All
Active since
2007
issuer, bank, alternative payment method
Payment methods
Credit cards
Visa, MasterCard
Debit cards
Visa, MasterCard
Pre-paid cards
Visa
Online banking
No
E-wallet
QIWI Wallet
Mobile / SMS / IVR
Mobile. MTS, Beeline, MegaFon - Russian mobile networks prepaid accounts
QIWI Wallet
Offline
Bank transfers, Visa Personal Payments, MasterCard MoneySend, money remittance systems
30000 online and offline merchants and service providers, 8000 agents incl 200 banks, 2 acquirers,
8 PSPs
Not applicable
EUR/USD/GBP/RUB
Services
QIWI is a unique synergy of two payment services – cash-in terminals and e-wallet – each the
acknowledged leader in Russia and other CIS countries.
QIWI terminals: 130,000 machines; $12 bln. of payments per year from 80 mln. payers per month.
QIWI Wallet: $2 bln. of payments from 9 mln. clients per year.
Core services
Online payments from Russia and CIS, cash payments collecting
Pricing
Upon request
Collecting payments
Yes
Yes
To be disclosed upon request
No
No
Other services
QIWI Visa virtual and plastic cards, Visa Paersonal Payments, MasterCard MoneySend
Third parties
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Security
HTTPS, SSL+, PKI
COMPANY PROFILES
Company
Rahaxi
Website
www.rahaxi.com
PSP
Regional - Asia - Pacific, Europe, Middle East/Africa
Company
Raphaels Bank
Website
http://www.raphaelsbank.com
Bank
Local - UK
Company
Ratepay
Website
www.ratepay.com
PSP
Local - Germany
Company
Realex Payments
Website
www.realexpayments.co.uk
PSP
Regional - Europe
Company
RBK Money
Website
http://rbkmoney.com
PSP
Local - Russia, UK
Company
Recurly
Website
www.recurly.com
PSP
Company
ReD
Website
http://www.redworldwide.com
PSP
Global
Company
Redecard
Website
www.redecard.com.br
PSP
Company
RentPayment
Website
www.rentpayment.com
PSP
Regional - Europe
Company
Revo Payments
Website
www.revopayments.com
PSP
Local - USA
161
162
COMPANY PROFILES
Company
Revolution Money
Website
www.revolutionmoney.com
PSP
Local - USA
Company
Rixty
Website
www.rixty.com
PSP
Local - USA
Company
RocketPay
Website
www.rocketpay.com
PSP
Local - USA
Company
Rollcomm
Website
www.rollcomm.com
PSP
Regional - Europe, Middle East/Africa, Asia- Pacific
Company
Rosoom
Website
http://dubaitrade.ae
Payment gateway
Local - Dubai
Company
RT Lawrence Corporation (RTL)
Website
http://www.rtlawrence.com
PSP
Local - USA
Company
RuPay
Website
http://www.npci.org.in
Credit card company
Local - India
Company
Saferpay
Website
www.saferpay.com
PSP
Local - Germany, Switzerland
Company
SafetyPay
Website
www.safetypay.com
PSP
Company
Sagepay (Protx)
Website
http://www.sagepay.com
PSP
Local - UK, Ireland
164
Company
COMPANY PROFILES
SafeCharge
With over 12 years of experience in the e-commerce industry, SafeCharge combines financial
expertise and technological know-how to deliver a complete set of global payment methods
together with a powerful fraud prevention system. Designed and customized to suit the unique
processing needs of e-commerce merchants, SafeCharge’s payment solution provides maximum
sales conversion with a fully-integrated Risk management platform that accurately recognizes and
minimizes potential online risks, while at the same time increasing profits.
Website
www.safecharge.com
Payment gateway, online payment solutions, merchant accounts, international credit card
processing, online card payment, mobile payments, Risk management
Contact
Sales Team at +44 20 3051 3031 or [email protected]
Market segment(s)
Online Forex, Digital goods, software, Games, online Gambling, dating, retail Other
Active since
2000
payment gateway, credit card processing, online card payment
Payment methods
Credit cards
Visa, MasterCard, American Express, Diners Club, JCB, Discover, Union Pay
Debit cards
Visa Debit, Mastercard debit, Maestro
Pre-paid cards
Paysafecard, toditoCash, Neosurf, Bancontact Mister Cash, MB, Ticket Premium, teleingresso,
others…
Online banking
Direct debits, Online banking in Europe
E-wallet
Clickandbuy, PayPal, Dineromail, Abaqoo, Instadebit, ePay.bg, ewire, Moneta.au, cashU,
Webmoney
Mobile / SMS / IVR
Mobile payments- web and inApp
BPay, Sofort, teleingreso, Sporopay, EPS, Euteller, Giropay, Poli, WebMoney, Przelewy24, Gluepay,
iDeal, Transferencia, UseMy Bank, la Caixa, bank axess, Bank Link, Int Direct Debit, others.
Offline
SafeCharge offers offline bank transfers. The end user prints a voucher and pays at his bank, which
then wires the funds to the merchant’s bank account.
Services
Best of breed payment processing and Risk management for e-commerce and m-commerce
businesses. Offering a wide range of solutions to optimize the solution for each industry and
maximize the conversion.
Core services
Global multi-platform payment processing, fraud management
Collecting payments
Yes
Yes
SafeCharge’s comprehensive fraud detection solution is a web-based ruling system developed by
expert industry professionals. Combining sophisticated algorithms with historical transaction data,
the system’s self-learning database identifies subtle patterns in buying habits and characteristics
of online fraud perpetrators, aiding the SafeCharge Risk management team’s decision making.
Enhanced verification methods allow merchants to customize their transaction rules and define
their report tools according to specific parameters.
Other services
ID Verification, Name on card check, AVS check, 3D secure, CVV2 check, fingerprint
Third parties
Cybersource, Quava, Arcot
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Web services, SOAP, XML, HTTP(s) GET/POST, HTTP(s) redirect
Security
HTTPS, SSL
COMPANY PROFILES
Company
Secure Paytech
Website
www.securepaytech.com
PSP
Regional - Europe
Company
Secure Vault Payments - online banking
Website
http://www.securevaultpayments.com
APM
Local - USA
Company
SecureNet Payment Systems
Website
www.securenet.com
PSP
Local - USA
Company
SecureTrading
Website
www.securetrading.com
PSP
Company
Sentegra
Website
www.sentegra.com
PSP
Regional - Europe
Company
Sepay
Website
www.sepay.nl
PSP
Local - Netherlands
Company
SIBS
Website
http://www.sibs.pt
PSP
Local - Portugal
Company
SmartPay
Website
http://www.smartpayltd.com
PSP
Local - Australia, New Zealand
Company
Social Gold/Jambool
Website
www.jambool.com
PSP
Global
Company
SterlingCommerce
Website
www.sterlingcommerce.com
PSP
Global
165
COMPANY PROFILES
Company
Smart2Pay
Smart2Pay is a Payment Service Provider offering alternative, non-reversible online payment
methods (online bank transfer, wallets, vouchers, mobile payments, cards). With a new frictionless
payment product Smart2Pay allows Merchants to collect funds from Customers locally in over
70 countries by signing one single contract through one technical interface that can be completed
within 1 week.
Website
http://www.smart2pay.com
PSP, online payments, alternative payments, frictionless payment product, guaranteed
Contact
James Flinterman - CEO, [email protected] Andre Boesing - Business development,
[email protected] Stefan Iancu - Head of IT and Product Management,
[email protected]
Worldwide, Latin America, EMEA, Asia/Pacific
Market segment(s)
Airline, Travel, Retail, General E-commerce, Gaming
Active since
2002
Payment methods
Credit cards
MasterCard, Visa, JCB, Amex, Diners, Sorocred, Aura, Hipercard, etc.
Debit cards
CarteBleue, Maestro, Visa Electron, Discover, etc.
Pre-paid cards
OneCard, Ukash, CashU, PaySafeCard, ToditoCash, Gash, etc.
Online banking
Yes (currently we cover over 25 different countries)
E-wallet
Yes, various
Mobile / SMS / IVR
Mozca, Pagtotal, Mobile Money, Gcash, etc.
156 payment methods in over 70 countries
Offline
Bank Transfer in more than 30 countries
#35 Acquirers
Various
Various
Services
- Largest payment portfolio of alternative methods worldwide
- Flexible offering according to merchant’s needs
- In-house IT allows for customized solutions on-the-fly
- Licensed Payment Institution (EU-Dutch Central Bank)
Core services
Online Payment Processing with; Customizable Payment Flows, Customizable UI, Dynamic
Currency Conversion, Fraud Prevention, Conversion Analytics
Pricing
Pricing is negotiated on a case by case basis
Collecting payments
Yes
Yes
IP geolocation, multi-merchant purchase history, global validation checks, data validation,
white list, etc.
Please contact us for detailed information
Credit management is not available
Other services
Third parties
167
168
COMPANY PROFILES
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
Web services, SOAP, HTML FORM POST (specifications available upon request)
Security
HTTPS, SSL+, hash strings, inhouse developed tools
Company
Streamline
Website
www.streamline.com
PSP
Regional - Europe
Company
StreamPay
Website
http://streampay.net
PSP
Local - Latvia
Company
Stripe
Website
https://stripe.com
PSP
Local - USA
Company
Sungard
Website
www.sungard.com/avantgard
PSP
Global
Company
Swedbank
Website
http://www.swedbank.com
Bank
Regional - Europe
Company
T-Chek Systems (www.tchek.com)
Website
http://www.tchek.com
PSP
Local - USA
Company
Telecash
Website
www.telecash.de
PSP
Local - Germany
Company
Telchina
Website
http://www.telchina.org
PSP
Local - China
COMPANY PROFILES
Company
TeleIngresso
Website
http://www.teleingreso.es
APM
Local - Spain
Company
Telego!
Website
http://www.telego.com
PSP
Local - US
Company
Tenpay
Website
http://global.tenpay.com
PSP
Local - China
Company
The Logic Group
Many household names across Europe depend on us for their payment solutions, loyalty schemes
and expert consulting services. Up to 60% of organisations in our target markets use The Logic
Group solutions. Our clients process in excess of 3 billion transactions a year which is equivalent to
over 35% of the total UK card payment transactions.
Website
www.the-logic-group.com
The Logic Group partners with leading organisations to enhance the effectiveness, security and
profitability of their customer interactions. We focus on the secure management of information
and transactions delivering improved customer insight and loyalty, trusted card processing and
payment environments coupled with flexible IT infrastructures across all points of interaction.
Contact
Mr. Mark Kusionowicz, Marketing Director, [email protected],
tel:+44 (0) 1252 776 700
Europe
Market segment(s)
Financial Services; Fuel, Utilities and Energy; Hospitality; Leisure and Entertainment; Retail;
Transport and Communications
Active since
1986
Payment methods
Credit cards
All major credit cards including Visa, MasterCard, American Express, Diners
Debit cards
International debit cards such as Maestro International, Visa Debit and Electron
Pre-paid cards
Yes
Online banking
No
E-wallet
Yes
Mobile / SMS / IVR
Hosted mobile payment pages and IVR transactions
Paypal
Offline
Yes
Services
Retail Decisions (ReD), Experian
No
Other services
Couponing, Loyalty schemes, Insight services, Consultancy
Technology
Direct connections
Yes
Batch processing
Yes
Yes
169
170
COMPANY PROFILES
Company
Thai Epay
Website
www.thaiepay.com
PSP
Company
Ticket Surf
Website
http://www.ticket-surf.com
APM
Local - France
Company
TimesofMoney
Website
www.timesofmoney.com
PSP
Local - India
Company
Tinypay.me
Website
https://tinypay.me
PSP
Company
Todito Card
Website
http://www.toditocard.com/index.php
PSP
Local - Mexico
Company
Transaction Network Services
Website
www.tns.com
PSP
Global
Company
Transecute
Website
www.transecute.com
PSP
Company
TransUnion
Website
www.transunion.com
PSP
Local - Mexico
Company
Travelex
Website
www.travelex.com
PSP
Global
Company
Traxpay
Website
http://traxpay.com
PSP
COMPANY PROFILES
Company
TrustPay
Website
http://www.trustpay.eu/home-2
PSP
Local - Slovakia
Company
TSYS
Website
www.tsys.com
PSP
Global
Company
Twitpay
Website
http://blog.twitpay.com
APM
Local - USA
Company
UAE Exchange Centre LLC
UAE Exchange, founded in 1980, is an leading player in the Money Remittance and Money
Exchange Business with a presence in 30 countries across the globe. The company has provides
a wide array of services to its customers with specfic focus on innovative payment solutions. The
Company makes use of latest and emerging technologies like Payment Kiosks, Online Transaction
processing, Prepaid Cards, Mobile platforms to facilitate transction processing.
Website
www.uaeexchange.com
Contact
Aterta Lahcen
North America, Europe, Middle East, Africa, Asia, Pacific
Market segment(s)
Financial Services
Financial Services provider, Issuer of Prepaid cards
Payment methods
Credit cards
UAE Exchange allows transactions to be paid using Credit cards in select countries where
it operates
Debit cards
UAE Exchange allows transactions to be paid using Debit cards in select countries where
it operates
Pre-paid cards
UAE Exchange issues Payroll and Travel Cards in UAE. These cards can be used for making
retail purchases
Online banking
Has a online transaction portal www.money2anywhere.com which allows the customers to
undertake remittance transactions online.
E-wallet
No
Mobile / SMS / IVR
SMS for all Remittance Transactions, Facility to avail information through Mobile using USSD
No
Offline
Bank transfers for transactions done through money2anywhere portal
Services
IP geolocation, global validation checks, velocity checks, data validation, geographical checking,
parameter format checking, transaction limit checking, geo IP-origin check, black list scanning, etc.
No
Other services
No
Technology
Direct connections
Yes
Batch processing
Yes
No
171
172
COMPANY PROFILES
Company
TWYP
Website
www.twyp.nl
PSP
Regional - Europe
Company
UATP
Website
www.uatp.com
PSP
Company
Ukash/Smart Voucher
Website
www.ukash.com/global/en/home.aspx
APM
Company
UnifiedPost
Website
www.unifiedpost.com
Bank
Regional - Europe
Company
Unisys
Website
http://www.unisys.com/unisys/
PSP
Global
Company
Upclick
Website
http://www.upclick.com
PSP
North America, Europe, Asia- Pacific
Company
United Payment Services
Website
https://www.unitedpaymentservices.com/default.aspx
Procesor
Local - USA
Company
UseMyServices
Website
www.usemyservices.com
PSP
Company
Valitor
Website
www.valitor.com
PSP
Regional - Europe
Company
Velocity Payment Services
Website
http://paymentservices.velocitysc.com/default.aspx
PSP
Local - USA
COMPANY PROFILES
Company
Veracity Payments
Website
www.veracity.com
PSP
Local - North America
Company
Finnish Web Payments Plc (Suomen Verkkomaksut Oyj)
Website
www.webpayments.fi
PSP
Regional - Europe
Company
Verifone
Website
www.verifone.com
PSP
Global
Company
Verotel
Website
www.verotel.com
PSP
Company
Vincento Payment Solutions
Website
http://www.vincento.co.uk
PSP
Local - UK
Company
VISA
Website
www.corporate.visa.com/index.shtml
Credit card company
Global
Company
WebMoney
Website
www.webmoney.ru
PSP
Regional - Europe, Asia - Pacific, Latin America
Company
Wells Fargo
Website
www.wellsfargo.com
PSP
Global
Company
WePay
Website
www.wepay.com
PSP
Local - USA
Company
WeXpay - eWallet
Website
http://www.wexpay.com
PSP
Local - France
173
All payment providers
promise single-source
solutions. But how many
of them have their own
bank?
Wirecard AG is one of the leading payment companies,
and its positioning is very clear: a combination of payment
processing and bank services. We have our own banking
license, which allows us to offer all international credit card
acceptances and all of the relevant eCash applications –
using a single platform. A real one-stop shop.
Portfolio
www.wirecard.com
Payment
Risk management
Banking services
Key facts 2011
A transaction volume
of EUR 15.5 billion
85 payment methods
13,000 customers
COMPANY PROFILES
Company
Wirecard AG
Wirecard AG is one of the leading international providers of electronic payment and
Risk management solutions. Worldwide, Wirecard Group supports companies from various
industries in their efforts to automate their payment processes, to introduce innovate payment
services and to minimize fraud. Wirecard uses its own bank as a credit card acquirer and issuer in
all of Europe. Founded in 1999, Wirecard has offices throughout Europe, the Middle East, and Asia.
Wirecard AG is TecDAX listed at Deutsche Börse Frankfurt, Germany.
Website
www.wirecard.com
eCommerce, mobile payment, Risk management, acquiring, issuing, credit cards, online banking,
POS payment processing
Contact
[email protected] I +49 89 4424 1400
Europe, Middle East, Asia/Pacific
Market segment(s)
Airlines, Hotels, Travel Sites, Travel Agents, Cruise Lines, Mail order, TV Shopping, Brick and mortar
shops, Direct sales, Distributions, Downloads (Music/Software), Sports betting, Poker, Casino,
Games, MNO, Financial Institutions
Active since
1999
Payment service provider, global payment gateway, issuing processing platform, mobile wallet
platform, acquirer, processor, issuer, bank, call center
Payment methods
Credit cards
Visa, MasterCard, American Express, JCB, UATP, Diners Club, Discover, UnionPay, AirPlus
Debit cards
Maestro, Visa Electron, Dankort, Carte Bleue, Carte Bancaire, Laser, CartaSi, PostePay, China
UnionPay, Hipercard, Aura, Sorocred, local Chinese debit cards and more. For more information
contact us.
Pre-paid cards
mywirecard 2go Visa, mywirecard MasterCard, paysafecard, cashticket, Ukash
Online banking
giropay, sofortüberweisung.de, Bancontact/MisterCash, InstantBank, iDEAL, Przelewy24, eKonto,
POLi, Maybank2u, CIMB Clicks, eNets, Debito Bradesco, Transferencia Bradesco and more.
For more information contact us.
E-wallet
PayPal, Moneybookers, WebMoney, @QUICK, Moneta.ru, YandexMoney, Alipay and more.
For more information contact us.
Mobile / SMS / IVR
paybox, PremiumSMS
payment on invoice, cash in advance, wire transfer to virtual bank accounts, Boleto Bancário,
Mercado Pago and more. For more information contact us.
Offline
SWIFT, SEPA-Credit Transfer, SEPA-Direct Debit, Direct Debit, EBICS, EPS, local bank transfers
worldwide and more. For more information contact us.
Wirecard Bank AG (Multi-Regional Acquirer) and all major acquirers worldwide, partnerships or
interfaces with industry-specific service providers
All major acquirers and banks worldwide
All relevant transaction and settlement currencies
Services
Centralization of payment transactions from many and various distribution and procurement
channels on a single platform, combination of software technology and bank products, global
gateway for all services, covering the whole value chain with own bank (multi-brand acquirer),
multi-national payment acceptance and settlement, innovative software-based banking products
(SCP-virtual credit cards, payout cards, co-branded cards)
Core services
Payment gateway, online/mobile/POS/onboard payment processing, fraud & Risk management,
batch processing, in- and outbound connectors, key management and protocol conversion, virtual
terminal, acquiring services, payment acceptance, issuing of innovative card-based payment
solutions + prepaid cards, mobile payment solutions, co-branding solutions, financial services like
banking, currency management, reconcilliation, call center
Pricing
Flexible prizing models, depending on requirements and volumes.
Collecting payments
Yes
Yes
175
176
COMPANY PROFILES
Full Risk management system including data analytics, automated pattern detection, decision
logic, case management, transaction check (account validation, address verification, blacklists,
velocity check, IP/BIN check), consumer check (scoring, address validation and verification, age
verifictation, identity check, sanction list), 3D-Secure Verified by Visa, MasterCard SecureCode,
CUP-Secure, CVC-Verification, device fingerprinting, AVS and fraud prevention
Interfaces to various 3rd party data providers (Experian, Quova and others)
purchase on credit, credit scoring, credit control, receivables management, online void and refund,
factoring, payment guarantee, etc.
Other services
Strategy Management & Decisioning Solutions, Consumer Identification & Credit Rating (Integration
to various credit agencies), Point-of-Sale Payment Processing and Acquiring, Call center services
(stationary, virtual and hybrid), Issuing bank: co-branded prepaid cards (Visa and MasterCard),
Payout cards, Virtual Card Supplier Payout Solution
Third parties
Extended industry-specific integration options
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
REST, SOAP, HTTPS/XML, ISO8583, various batch file formats (specifications available
upon request)
Security
HTTPS, SSL+, sFTP, PGP encryption
Company
Yandex.Money
Website
money.yandex.ru
PSP
Local - Russia
Company
Yeepay
Website
www.yeepay.com
PSP
Local - China
Company
YESpay
Website
www.yes-pay.com
PSP
Company
Youlayaway
Website
www.youlayaway.com
Afterpayments
Company
YuuPay
Website
http://www.yuupay.mobi
PSP
Local - Singapore
COMPANY PROFILES
Company
WorldPay
Tried and trusted by thousands of businesses all over the world, the WorldPay service supports
the complex payment processing requirements of the largest enterprises. Accepting and
reconciling the widest ranges of international and country-specific payment methods accepted
through any one gateway, we process millions of payments every day safely and securely.
Website
www.WorldPay.com
PSP, merchant services, acquiring, payment, multi currency, international, cross border,
alternative payments, fraud risk management
Contact
+44 (0)845 301 6251
Local numbers available on www.WorldPay.com
Europe, North America, Asia/Pacific
Market segment(s)
All segments domestic and international
Active since
1993
Payment methods
Credit cards
Visa (incl. VbV), MasterCard (incl. MCSC), American Express, Diners, JCB, Carte Bancaire/ Carte
Bleue, Maestro/Switch, Laser, Discover, Dankort, China UnionPay,
Debit cards
Maestro, ELV, Laser, Debit MasterCard, China UnionPay, Paga Verve, MisterCash
Pre-paid cards
Webmoney, Intercash, Paysafecard, Neosurf, Astropaycard, China UnionPay, PostePay
Online banking
iDeal, GiroPay, Sofort Poli, Euroteller, EPS, Nordea, Swedbank, Bank Austria, Raiffeisen Zentral
Bank, Erste Bank, PayU, Hal-Cash, Banklink, Poli, Przelewy, eNETS, Sporopay, Nordea Solo
(E-Betalning), Trustpay, InstaDebit
E-wallet
PayPal, CASHU, AliPay, Mazooma, Moneybookers, Moneta, eWire, ePay, Yandex, Webmoney,
QIWI, Paga, Abaqoos,
Mobile / SMS / IVR
Paypal, Boku, Paybox
Other alternative payment methods
Direct Debits US (ACH) Netherlands, Germany (ELV) and Spain; Post Pay Vouchers Dineromail,
Boleta, Balota, MultiBanco, TeleIngreso; Pre Pay Vouchers AstroPayCard, PaySafeCard, TicketSurf,
NeoSurf, ToditoCard
Offline
Offline Bank Transfer, Cheque, Cash on Delivery
50+ Acquirers
50+ major acquirers and banks world-wide
Australian Dollar, Canadian Dollar, Danish Krone, Czech Koruna, Euro, Hong Kong Dollar,
Hungarian Forint, Japanese Yen, New Zealand Dollar, Norwegian Krone, Polish Zloty, Singapore
Dollar, South African Rand, Swedish Krona, Swiss Franc, Sterling, UAE Dirham, US Dollar
Services
Expertise: Decades of experience helping multi-national companies expand internationally.
Capacity: High capacity/TPS option for peak load processing.
Risk management: Tools for fraud detection and prevention with consultancy services for analysis,
design and optimisation.
Identity and eligibility management: International age and identification services built-in.
Multi-channel: Internet, telephone and mail order, face-to-face.
Core services
Payment gateway, acquiring, foreign exchange, alternative payments and fraud risk management.
Pricing
Based on requirements and volumes. Visit www.WorldPay.com for further information.
Collecting payments
Yes
Yes
Tiered risk management services to suit including: Risk management experts to analyse your
business and design appropriate fraud strategies, tactics systems and procedures; Screening
systems to automate detection and prevention; Age and identity checking; Industry specific checks
(for example airlines and hotels); Data sharing to ensure fraudulent activity across merchant and
sectors; Pioneering Dispute Management System; Proven track record reducing fraud for large
enterprises.
192.com
Full Range
177
178
COMPANY PROFILES
Other services
FX services, Corporate Global Banking, Cash & Liquidity Management, Acquiring/Merchant
Services
Third parties
ExampleCredit, ExampleUnion
Technology
Direct connections
Yes
Batch processing
Yes
Yes
Yes
Yes
Interface
HTML, XML (specs on request), numerous shopping carts, increasing numbers of CRM systems
Security
HTTPS, SSL+, PCI DSS Compliant
Company
Zaakpay
Website
https://www.zaakpay.com
PSP
Local - India
Company
ZipMark
Website
https://www.zipmark.com
PSP
Local - USA
Company
Zong
Website
www.zong.com
APM
Global

Online Payments Market Guide 2012

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