Winter 2015 - The Shelter Group

sights
In
Shelter
In this
Issue…
Each year, we honor
exceptional associates who
work in our Shelter Properties
and Brightview Senior Living
communities during award
ceremonies and special events.
C r e a t i n g
Each of Shelter’s communities – Brightview Senior Living’s and Shelter Properties’ –
are great places to live and great places to work in large part because of the high quality
and dynamic associates.
So, we decided to devote
this issue of Insights to
these “unsung heroes” whose
contributions are significant,
varied and very critical to
the overall success of our
company. Without them, our
bills wouldn’t get paid, reports
wouldn’t be produced, emails
wouldn’t go through and
paychecks wouldn’t go out.
The members of our support
departments are absolutely
essential to the smooth
In this issue, continued on page 2
Marilynn Duker
President, The Shelter Group
Celebrating Home Office Associates
Shelter’s Home Office is also comprised of over 100 associates who are committed to
making the communities great places to live and great places to work, and often work
‘behind the scenes’ to ensure the company’s mission is accomplished.
While the work of Home Office associates, countless ‘unsung heroes,’ goes largely unnoticed, quietly doing what they do, if they weren’t there doing it, they’d sorely be missed.
spotlight
In several of our Home Office
departments – Information
Technology, Human Resources,
Accounting and Compliance –
we have many outstanding
associates, some with very
long tenure, who do great
work every day to support our
communities. Because much
of what they do is “behind
the scenes,” however, they
may not always get the credit
and recognition they deserve.
C o m m u n i t i e s
Committed to creating quality communities by providing excellent service, The Shelter
Group has successfully developed, acquired and managed multi-family and senior living
communities for more than 30 years.
And, we know that the strong
reputation we enjoy, and the
fact that we were once again
selected by the Baltimore
Business Journal (BBJ) as the
number two Best Place to
Work among large companies,
is a result of the really
outstanding people who make
up our company.
We are very proud to be the
only company to finish in the
top two of BBJ’s awards for
four consecutive years.
Q u a l i t y
A sampling of the work of four Home Office departments — and a number of associates — follows:
1 Information Technology
IT
we help you today?
The mission of Shelter’s Information Technology (IT) team is to provide responsive, quality and
cost-effective information technology solutions
and services to enable associates to be successful in achieving their goals.
The IT Department consists of three teams, each responsible for a specific type of technology. Business
Information Systems, led by David Land, maintains
Yardi Voyager, PayScan, Business Intelligence and
other accounting, financial or property management
systems used by Shelter.
Network Infrastructure, managed by Jeff Elseroad,
designs, configures and operates the equipment and connections that comprise data and telephone
networks. In addition, Infrastructure maintains
email, Shelter Connect and various supporting
systems such as databases and web servers.
: How can
Finally, the IT Help Desk, headed by new associate
Ed Boston, serves as the initial contact for the entire
department. Help Desk team members address
the majority of issues and requests, such as those
related to accounts and passwords, desktops and
laptops, peripherals, PC software and connectivity.
Many tickets are also escalated to the Business Information or Network Infrastructure teams.
From requests for password changes to troubleshooting system access to training new associates,
IT’s Help Desk fielded over 12,000 tickets in 2014.
Recently, IT brought its outsourced Help Desk function back in-house to ensure expectations are
met or exceeded.
IT, continued on page 2
winter
2015
IT, continued from page 1
In this
Issue…
continued from page 1
functioning of our businesses.
Their accomplishments go well
beyond that and you’ll get a
sense of the scope of their
work in this issue. We are so
fortunate that the associates
mentioned here and the others
in their departments have
chosen to make their careers
at Shelter, and are grateful for
their many contributions.
This past month, we also
celebrated Charlie Rout’s 30th
anniversary – Shelter’s longest
serving Maintenance Supervisor.
I’ve known Charlie almost
as long as I have worked at
Shelter. He is an exceptional
person and is truly devoted to
the seniors he serves in Shelter
Properties, routinely going
above and beyond to meet their
needs, make them feel at home
and providing excellent service.
Pay attention to those
men behind the curtain.
Jeff Elseroad and James Sutton
have over 25 years of Shelter IT experience between them. They
have a long work history at Shelter
and have gained a great deal of
intrinsic knowledge about the
company along the way.
Jeff and James both started on the
Help Desk, and have made impressive progress in their careers.
Today, Jeff manages the Network
Infrastructure team and James is a Network Administrator.
What exactly do they do?
Think about the series of highways
across the country that cars and
trucks drive every day. Imagine
the constant maintenance and
repairs that must occur to keep the
roads free of potholes and vehicles
running smoothly. Now think of
Shelter’s network as the highway,
and the systems and software as the
vehicles. Jeff and James ensure the
network is open and free of traffic
jams and monitor systems and
software for proper operation and
performance.
Yvonne Payne, the newest addition
to the team, brings additional compliance and accounting experience
and skills.
Although Jeff and James spend
much of their time behind the
scenes at work, they spend time on
stage during the weekends. Both
are accomplished musicians and
play in various bands: Jeff on guitar
and James on drums.
An old bird…with a
wonderful sense of humor.
The “Yardi Birds”.
LaTonya Lawson-Jones, Roxanne
Malozi, and David Meer have been
maintaining the company’s accounting and property management
systems for a combined 35 years.
Among many other responsibilities,
LaTonya supports Brightview; Roxanne, PAYscan; and David,
Shelter Properties.
Everyone on the Yardi team not
only maintains Yardi systems and
applications, but also provides
end-user support for associates.
In his long career here, he
has also worked with our
development team, conducting
many punch-out walks in new
communities and managed
renovations of a number of
our Park View communities. In
addition, he has been a terrific
mentor for many younger
associates who aspire to grow
and develop in maintenance
roles. We are extremely
fortunate to have Charlie on
our team.
We’ve had one of the busiest
and most productive years
ever at Shelter and Brightview.
We are grateful for the strong
performance our communities
and companies have achieved
this year.
But most of all, we are grateful
for the wonderful associates
who share and live out our
collective values and mission in
our communities every day and
for all those in the Home Office
who work tirelessly to support
the communities so that we
remain a great place to work
and a great place to live.
Human Resources: Team
Each member of Shelter’s Human Resources (HR) team
plays an important role in the employment life of every
Shelter associate throughout the associate’s employment
lifecycle.The Career Services team provides support for
recruiting, employee relations and risk management.
The Associate Services team provides support to current associates with paychecks, benefits and a myriad
of other services. Shelter’s Health and Wellness team
works across the organization, offering education on a variety of health related topics, promoting healthy
lifestyles for a better quality of life and working to control rising health care costs in which we all share.
The work of the Associate Services team is personal to
all of us as they handle paychecks and benefits.
A taste of activity.
To support the nearly 3,000 associates across the company, a taste of the activity they processed in
November 1 marked David Meer’s
20th anniversary with Shelter— serving in accounting and IT
capacities.
To this day, he considers himself
an accountant working in an IT
world. Regardless of team or title
name, David continues to amaze
with his ability to leap tall technical
obstacles in a single bound and at a pace faster than a speeding GL code.
Like Jeff and James, David is also
a musician. He plays guitar and
provides vocals and composition
for the Richard Walton Group, a
notable contemporary jazz band
based in Baltimore, Maryland.
2
HR
2014 included:
• 7 0,200 paychecks – of those, 7,280 are paper checks
that must be printed, folded, stuffed and mailed
• 3 ,700 W-2’s
• 1 ,250 inquiries about paychecks, withholdings, taxes
and payroll related questions
• 1 ,300 new hires to be set up in multiple systems and
enrolled in a variety of benefit plans
• 1 5,000 payroll data changes to update titles, departments, salaries, addresses, supervisors and a host of
other important pieces of information
•4
,800 inquiries about benefit plans, eligibility, coverage, claims and a host of other benefits questions
• 2 85 leaves of absence for associates on medical and
other personal leaves
• 3 3,800 documents electronically filed
HR, continued on page 3
2
Editor: Sarah H. Schlenker
HR, continued from page 2
• 1 ,320 verifications of employment to help associates qualify for mortgages and apartments, social services and other employment
• 2,700 performance reviews processed and filed
• 9,000 reports that are sent automatically and
2,100 ad hoc reports that are requested almost
daily by a variety of managers across the organization
The Associate Services team is highly crosstrained: if one of the members of the team is
out of the office, their critical work continues,
uninterrupted.
With the sampling of the teams’ work, it’s clear
the Associate Services team is important to each
of us.
Meet the team.
As the leader of the team, Almanda Steeple, Director of Associate Services, has a background
in human resources, operations, systems administration and project management, primarily in
the financial services sector. She joined Shelter
in 2011. Her unique combination of skills and experience allowed her to quickly master the many
tasks for which her team is responsible and the
eleven different software solutions they use daily.
More importantly, she challenges her team to
continuously look for ways to improve systems,
automate and streamline processes, implement
available enhancements, identify new technology
partners and tighten internal controls. In her
free time, she enjoys reading and painting.
Christal Davis, Senior Benefits Administrator,
who has been at Shelter for more than 11 years,
manages Shelters benefits and has a strong
background in change management and leave
administration. When she is not working, she
enjoys spending time with her son.
Benefits Administrator, Jessica Green was added
to the benefits team last year to help support the
growing number of associates. She is responsible
for monitoring numerous data transmissions to
Shelter’s benefits vendors. In Jessica’s free time,
she enjoys attending concerts and spending time
with her goddaughter.
Part of the team since 2006, Deborah Robinson,
Shelter’s Payroll Administrator, handles payroll
operations, and previously worked on the tax
processing side of payroll. She has a passion for
reading when she is not at work.
The Mysteries of Accounting Accounting is one of those departments most
people realize is important but are unsure
exactly what it does. In fact, many people refer
to accountants as “bean counters” – those who
prepare financial statements to keep track of
how much revenue a company earns and how
much the company spends. But, at Shelter, the
Accounting team is so much more.
Shelter’s accountants have formed a strong
partnership with the Operations teams at all of
the communities managed by Brightview Senior
Living and Shelter Properties. Working together,
they provide timely and accurate financial statements and provide Operations with detailed
Working diligently to keep HR’s data up-to-date
since 2006, Margaret Rust, HRIS Administrator,
is the subject matter expert on Shelter’s timekeeping systems. She enjoys spending time with
her family, especially her grandchildren.
With a background in project management and
website configuration, DeShon Ray, HR Analyst,
joined Shelter seven years ago. She produces volumes of HR related reports and data used daily
by managers across the organization. In her free
time, DeShon enjoys artistic pursuits, particularly drawing.
Kelsey Krause, a student at Towson University
and the newest member of the team, is pursuing a Human Resources degree and interning at
Shelter. She is responsible for converting Shelter
associates’ paper files to an electronic, paperless
version. When she is not at work, Kelsey spends
her time going to the gym, hiking, fishing, cooking and baking.
Splitting her time between payroll and managing
the HR data systems, Lynnea Pinder, HRIS
monthly variance reports and financial analysis
How many times have you heard: “I don’t know;
it’s something they do in accounting?” Or, “It’s
some GAAP thing accounting asks us to follow.”
Payroll Assistant, who joined Shelter in 2011, is
the resident guru with FileBound, Shelter’s new
paperless filing solution. In her free time, she
enjoys outdoor activities with her daughter.
that are used on the monthly financial review
calls.
In addition, the accountants support Operations
by preparing reports for investors, banks and
regulatory agencies. They also work with Operations on annual budgets and reforecasts.
Behind the scenes.
While Shelter’s accountants have very visible
jobs, the accounting department also has a group
that provides vital accounting infrastructure
support to the organization: Senior Financial
Analyst, Debbie Mauk and her team of Mark
Nevarez, Report Writer, and Charlie Payne,
Financial Analyst, provide critical behind the
scenes financial support for each of Shelter’s
divisions.
A
3
For example, the budget
forms, or ‘shells,’ on
which the annual budgets
for Brightview and Shelter
Properties are based, have
been vastly improved over the years
to become an important tool for developing annual budgets. Debbie and
Charlie have spent countless hours
working with Operations to make
these shells more intuitive and easy
to use. The pair has also developed a
new staffing model which will further
help in the financial management of
the communities.
In addition to the budget shells and other financial tools, Mark is responsible for developing
and maintaining the back-end Yardi reports
used by Shelter’s Management team. In addition
to Resident Leases, Mark is also responsible for
over 100 custom reports including weekly sales
reports, move-in and move-out reports and
WAR reports.
In fact, as the company continues to grow, Mark
continues to modify existing reports and develop
new reports to meet the needs of Shelter and
Brightview’s management.
In their free time, Debbie, Mark and Charlie
have a number of interests.
Debbie enjoys working on her home, traveling
and being outside — specifically hiking, kayaking,
skiing, biking and gardening.
Accounting, continued on page 4
Insights winter 2015
Shelter
3
Accounting, continued from page 3
Because he works remotely in sunny Fort Myers,
Florida, Mark enjoys playing tennis throughout
the year.
And Charlie, who is working on a Master’s in
Applied Information Technology at Towson
University, enjoys reading, cooking and being
outside – especially camping and hiking. He is
also an avid Orioles and Ravens fan.
c
4 Compliance
Compliance ensures that this will not happen to
Shelter.
: The art of affordable housing
Simply stated, Shelter’s
Compliance team ensures the integrity of Shelter’s affordable housing mission.
Consisting of 48 properties, including one property undergoing refinancing, as well as 3 new or planned communities at various stages
of development, Shelter Properties’ portfolio
reflects the creativity and initiative of Shelter’s
development group in the wide variety of affordability products deployed.
In its over 30 year history, Shelter utilized virtually every major affordable housing program.
These programs include the federal Low-income
Housing Tax Credit (LIHTC), tax-exempt private
activity bonds, the federal HOME program, Section 8 project-based rental assistance, Section 811 project-based rental assistance and
numerous state and local agency programs.
Shelter’s Compliance team primarily focuses on
two of them – LIHTC and project-based rental
subsidies through HUD’s Section 8 program.
There isn’t the space here to detail the specifics
of LIHTC or Section 8 but it’s sufficient to say
that LIHTC is administered by the Internal Revenue Service (IRS) – the same folks responsible for the long 1040 form.
THE SHELTER GROUP PORTFOLIO
(as of 01/01/2015)
No. of No. of Properties Units
Brightview Senior Living
354,583
Shelter Properties Managed
485,580
In Development
141,680
Total
9711,803
Shelter manages properties in 10 states.
4
That LIHTC is complicated and fraught with risk for
the unwary property owner is an understatement.
Why compliance?
Think of LIHTC compliance as a three-legged
stool. Knock one of these legs out, and the whole
thing collapses.
The first leg maintains the rent restrictions required by the IRS and the state agencies that
represent the IRS; the second leg ensures residents are qualified as “low-income” and the third
leg ensures the properties are properly maintained
and continuously available for occupancy.
Most essential is the review and approval of all
tenant income certifications by a compliance
analyst prior to either move-in or lease renewal.
This centralized review process is referred to as
“Pre-audit.”
Rolled out in 2007, pre-audits effectively eliminated non-compliance for tenant eligibility and
rent setting. In 2014, the compliance team reviewed and approved certifications for all 5,306
affordable units in the portfolio at least once, calculated allowances for tenant-paid utilities for
47 properties and prepared and submitted over 300
certifications to housing agencies including HUD
and the IRS, investors and tax credit syndicators.
Seven properties in the affordable portfolio also
receive project-based rental subsidies through
HUD’s Section 8 program for 893 units. The
subsidies, totaling over $9 million for the year,
require maintenance of a coordinated reporting
and monthly subsidy billing system involving
Shelter’s Accounting and Financial Services and
the Operations team as well as Compliance.
Failure to adequately maintain the requisite Section 8 tenant documentation can be quite
costly. In a recent case, HUD cited an owner/
agent in Alabama for inadequate tenant
documentation for four Section 8 properties
and demanded repayment of over $435,000 in
unsubstantiated subsidy billings.
At the front line.
Tenishia Tillery and Mary Miller, the Compliance Department’s two senior analysts, and
Dalkish George, Compliance Analyst, supported
by LaWan Rhodes, Administrative Assistant,
continue to maintain the compliance program
at Shelter.
Between them, Tenishia and Mary have over
40 years of experience in affordable housing
compliance and management.
“Acquired” by Shelter in 1994 when the property
she was managing was purchased by a Shelter
affiliate, Mary joined the Compliance department as an analyst and was later promoted to
Senior Analyst. In her free time, Mary enjoys
working on puzzles as well as working on her
Eldersburg home with her husband.
Tenishia came to Shelter from Maryland’s
Department of Housing and Community Development (DHCD), where she worked in
the Section 8 contract administration department. Living in Cambridge, on Maryland’s
eastern shore, Tenishia is studying for her
bachelor’s in theology and loves to read and travel.
Dalkish, or ‘Kish’ as he is called, recently
joined the Compliance team. Previously, he
served as the Assistant Manager at Park View at Laurel I and II, one of Shelter Properties affordable housing communities for independent seniors in Laurel, Maryland. In his spare
time, he enjoys spending time with his wife
and two sons. He also performs in a steel band
and works in video production and editing.
In her role, LaWan keeps track of over 200 annual monitoring visits by state and local agencies, syndicators or investors and HUD.
She also ensures that Shelter’s property
records are kept up to date and reports and
payment vouchers are filed timely with HUD’s
contract administrator. When LaWan isn’t
working, she is active in her church and with
her extended family. She also works on several
house projects.
The Shelter Group | 218 North Charles Street, Suite 220 | Baltimore, MD 21201 | Telephone 410-962-0595 | www.thesheltergroup.com
Shelter
happenings
For the fourth consecutive year, the Baltimore Business Journal (BBJ)
selected The Shelter Group and Brightview Senior Living as one of Baltimore’s Best Places to Work – the
only company to finish in either first or second place for four straight years.
The Shelter Group and Brightview Senior Living were awarded second place in the large company category
as a result of a confidential, online associate survey that was conducted by the BBJ during the summer.
Congratulations to the associates at The Shelter Group and Brightview Senior Living!
In Development
The excitement in development continues.
At the end of 2014, Shelter Development
began construction on three new Brightview communities.
As Brightview Senior Living’s New York
metro-market continues to grow, construction began on Brightview Paramus
and Brightview Warren.
Brightview Paramus, in Paramus, New
Jersey, is conveniently located in a densely
populated market known as the shopping
center capital of Northern New Jersey
and beyond. The community will provide
170 apartment homes of Independent
Living, Assisted Living and a Memory Care
neighborhood.
Brightview Warren is located directly
adjacent to the town center of this sought
after suburban town in Northern New
Jersey and will provide 106 Assisted Living
and Memory Care apartments.
Construction also began on Brightview
Canton. The community will be located
in a desirable southern suburb of Boston
and will provide 160 Independent Living,
Assisted Living and Memory Care apartment homes.
On the affordable side, substantial renovations have begun at Park View at Ellicott
City, an 81 apartment home community
(From top to bottom) Brightview Paramus,
Brightview Warren and Brightview Canton
for independent seniors in Ellicott City,
Maryland, initially developed by Shelter
15 years ago. The renovation will provide a total refreshing of the community as well as an
update to all major systems.
Shelter Development has also been busy preparing two new construction projects that will
begin in 2015 as well as several additional substantial renovations. More to come on these
communities soon.
Student interns from Cristo Rey Jesuit High
School have returned to The Shelter Group
for another year.
Pictured, from l to r: Gregory Peterson, Sharnajah
Byers, Genesis Cisneros and Jennifer Velasquez.
Park View at Miramar Landing
Awarded Highest Honor in Active
Adults Category
Management companies from across Maryland
gathered in Baltimore for Maryland Multi-
Housing Association’s (MMHA) 18th annual Star Awards in fall, 2014.
Designed to honor members of the Association
who exhibit the most outstanding communities and professionals in the multi-housing industry,
MMHA Star Awards are awarded based on
comprehensive and competitive scoring from
community inspections and associate interviews.
MMHA awards STAR Certifications and highly
coveted gold, silver or bronze recognition –
prestigious honors for the management companies, communities and associates.
In 2014, Park View at Miramar Landing won gold
and Park View at Randallstown won silver in
the Active Adult Community category. Monarch
Mills and Park View at Box Hill were designated
STAR Certified communities.
“Congratulations to the teams at Park View at Miramar, Park View at Randallstown, Monarch Mills and Park View at Box Hill for a job well
done,” said Diane Edwards, Senior Vice
President of Operations. “Our associates are
outstanding, and I am so fortunate to lead this
extraordinary team.”
Insights winter 2015
Shelter
Helping Families in Need…Shelter’s Service
Committee Packs to Give Back at the Maryland Food Bank
The Shelter Group’s Service Committee participated in the Maryland Food Bank’s Pack
to Give Back event in November, joining hundreds of volunteers from area businesses to back holiday meals.
United Way Campaign
With ongoing renovations at The Shelter Group’s Home
Office during the late summer and early fall, the United
Way Campaign Team creatively executed a successful 2014
campaign.
Home Office associates Colleen Wheat, David Meer, Mary Hueg, Sarah Schlenker, Tiffany Nicolette and Walter Neighoff helped pack boxes of traditional holiday foods for Marylanders in need.
Volunteers packed 23,400 holiday boxes – the equivalent of more than 90,000 meals –
during the event.
The spirit of giving and the enthusiasm for raising awareness of the United Way, and the organization’s health and
human service programs, led to tremendous engagement
from Home Office associates. The overall contribution made
to the United Way was the highest contribution yet.
Thank you for another successful campaign. Your efforts
continue to help make a difference in the lives of others
each day!
pr om ot i ons
Home Office
Alyssa Hodgson
Administrative Assistant to
Development Assistant
LaTonya Lawson-Jones
System Software Specialist
to Senior System Software
Specialist
Brightview Senior
Living
Alyssa Humphreys
Brightview Westminster Ridge
Resident Assistant, Wellspring
Village to Resident Assistant,
Assisted Living
Deserae Robinson
Brightview Towson
Resident Assistant to
Senior Resident Assistant
Diane Culpepper
Brightview Great Falls
Concierge to Senior Concierge
Diane Vance
Brightview Fallsgrove
Resident Services Director to
Wellspring Village Director
Georgia Togba
Brightview Mt LaurelDining
Server to Resident Assistant
Giovanni Faudale
Brightview Westminster Ridge
Cook to Executive Chef
Loretta Broxton
Brightview Greentree
Wellness Nurse to
Assisted Living Manager
Mark Norris
Brightview Perry Hall
Executive Chef to
Dining Service Director
Mary Clower
Brightview Fallsgrove
Housekeeper to
Senior Housekeeper
Monica Lewis
Brightview Baldwin Park
Resident Assistant to
Wellness Nurse
Naresh Bala
Brightview Greentree
Resident Assistant to
Senior Resident Assistant
Shirley Younger
Brightview Rolling Hills
Senior Concierge at Brightview
Westminster Ridge to
Vibrant Living Director
Stacey O'Brien
Brightview Concord River
Wellness Nurse to
Assisted Living Manager
Susan Lewis
Brightview South River
Wellness Nurse to
Health Services Director
Susie Kim
Brightview Towson
Community Sales Associate to
Senior Vibrant Living Assistant
Tovonya Watts
Brightview Greentree
Resident Assistant, Assisted
Living to Resident Assistant,
Wellspring Village
Viviene Taylor
Brightview Fallsgrove
Resident Assistant to
Senior Resident Assistant
Shelter Properties
Benjamin Jorden
Cambridge Commons
Porter to Maintenance
Technician
Gloria Kieffer
Tanya Chipman
Westbrook Commons
Brightview Commons
Property Manager to
Resident Services Coordinator Senior Property Manager
Jade Jackson
to Assisted Living Manager
Brightview East Norriton
Amber Johnson
John Ferrara
Concierge to Senior Concierge Nicole Harrod
Brightview North Andover
Tatiana Waller
Park View at Dundalk
Brightview South River
Wellness Nurse to
John Agniadis
Brightview Fallsgrove
Maintenance Technician to
Resident
Services
Coordinator
Health Services Director
Brightview Westminster Ridge to Wellspring Village Director Resident Services Coordinator Maintenance Supervisor
Resident Assistant to
Christine Stevens
to Assisted Living Manager
Louis Marist
Pereze Hylton
Senior Resident Assistant
Manor at Yorktown
Tiara Eggleston
Monarch Mills
Brightview Severna Park
Dining Room Manager to Chef Joshua Graf
Brightview Towson
Maintenance Technician to
Resident Assistant to
Brightview Great Falls
Cynthia Mcmullin
Vibrant Living Assistant to
Maintenance Supervisor
Assisted
Living
Manager
Vibrant Living Assistant to
Brightview GreentreeDining
Senior Vibrant Living Assistant
Vibrant
Living
Director
Raymond Haigis
Rebecca Ritter
Server to
Timothy Germuth
Park
View at Severna Park
Brightview
White
Marsh
Senior Dining Server
Julia Friend
Brightview Severna Park
Maintenance Supervisor to
Cook to Chef
Brightview
North
Andover
Daniel Gonce
Dining Server to
Senior Maintenance Supervisor
Resident Assistant to
Brightview Towson
Sarah Morrison
Senior Dining Server
Senior
Resident
Assistant
Sheri Pardon
Maintenance Supervisor at
Brightview Westminster Ridge
Timothy Zielinski
Park View at Severna Park
Park View at Dundalk to
Justin Morris
Resident Assistant to
Brightview Rolling Hills
Property Manager to
Maintenance Director
Brightview GreentreeDining
Senior Resident Assistant
Driver at Brightview Catonsville Senior Property Manager
Server to
Deborah Syring
Sarah Wingate
to Maintenance Director
Senior Dining Server
Brightview Country Club
Brightview Greentree
Kiera Delaney
Heights
Dining Server to
Resident Services Coordinator Brightview Greentree
Senior Dining Server
Dining Server to
to Assisted Living Manager
Senior Dining Server
Shelter
Insights winter 2015