Alert Schedule and Method of Contact Type Phone 1

Advance Pay Agreement/Terms and Conditions
Name: ______________________________ Account: ___________________________
Your account number is needed to log in to the system the first time. By default, passwords are the last four digits of the social security
number of the primary person responsible for the account. User IDs can be set and passwords can be changed after intial log in to
MyEnergy Online.
___New Member
The minimum amount due to initiate service is $80 ( $50 credit balance + $5 membership fee + $5 application fee + $20
connect fee) PLUS applicable construction fees of $__________
___Existing Member
The minimum amount due to transfer the status of the account is $75 ($50 credit balance +
$20 connect fee + $5 application fee)
ESTIMATED debt management applied to the account $________________at 35%
Amounts are ESTIMATES,
Amounts are estimates,
pending FINAL READING
________
Alert Schedule and Method of Contact
Type
Phone 1
Phone 2
Type
E-mail
Text Message
Text Messages
Voice Alert
ESTIMATED credit balance to be applied for future energy use $______________
Initial
E-mail
Push Notifications
Account Profile Change
Returned Check Alert
Payment Confirmation
Service Connected
Service Disconnected
Service Reconnected
Low Balance Threshold
Balance and Usage Alert
High Usage Alert
Pending Auto Disconnect
*Service is subject to immediate disconnection if, at any time, the account does not have a credit balance, including
weekends, holidays and during inclement weather.
In consideration for participation in the Advance Pay Program, I hereby release, waive, discharge, and covenant not to sue and to hold
harmless the Horry Electric Cooperative, Inc. and its officers, agents, servants, and employees from any and all liability, claims, demands,
actions, and causes of action whatsoever arising out of or related to the disconnection of electricity in the event of and in response to a zero
balance in my Advance Pay Account. I expressly and unconditionally agree that, due to the nature of the Advance Pay Program, I am not
entitled to any advance notice before my electricity can be disconnected once my Advance Pay Account reaches a zero balance. I
understand it is my sole responsibility to keep the pending disconnect alert active and the method of contact current.
_______________________________________________
Member Signature
Date
______
_________________________________
Employee Signature
Date
Terms and Conditions for the Advance Pay Program
Terms and Conditions for the Advance Pay Program
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You will not receive a monthly bill. Daily account history will be available at www.horryelectric.com. It can also be
You willatnot
receive
a monthly
bill. Daily account history will be available at www.myusage.com. It can also be
obtained
any
time by
calling 843.369.2211.
obtained at any time by phone, toll free, at 1.877.775.5870.
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New members pay the Cooperative a sum of $80 to initiate service. This includes a $5 membership fee, a $5
New members
Cooperative
sum
ofwill
$80 be
to applied
initiate as
service.
This includes
a $5 membership
fee, If
a $5
application
fee, apay
$20the
connect
fee and a$50
that
a beginning
credit balance
on the account.
application construction
fee, a $20.00fees
connect
and $50
that will
appliedisas
a beginning
applicable,
mustfee,
be paid
up front,
but abedeposit
not
required. credit balance on the account. If
applicable, construction fees must be paid up front, but a deposit is not required.
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•
Existing members may convert to Advance Pay. The fees required of new members also apply to existing members.
Existing
members
convertwill
to Advance
Theany
feesoutstanding
required ofbalance
new members
apply tocredit
existing
The
deposit
held on may
the account
be appliedPay.
toward
and anyalso
remaining
willmembers.
be applied
The
deposit
held
on
the
account
will
be
applied
toward
any
outstanding
balance
and
any
remaining
credit
will be applied
to the purchase of future energy use. Debt management, if applicable, will be noted on the front of the agreement.
to the purchase of future energy use. Debt recovery, if applicable, will be noted on the front of the agreement.
Advance Pay accounts are not eligible for payment arrangements, credit extensions, special needs account status
A $12
per month feeinwill
all Advance
Pay accounts.
fee is to cover
the cost of equipment and services
or
for participation
anyapply
othertoprograms
or services
relatedThis
to payments
or billing.
associated with the program and is in addition to Horry Electric Cooperative’s standard monthly facility charge.
Electric service will be subject to immediate disconnection if at any time the account does not have a credit balance.
Advance
Payweekends,
accounts are
not eligible
for payment
credit extensions, special needs account status
This
includes
holidays,
and during
inclementarrangements,
weather.
or for participation in any other programs or services related to payments or billing.
Payments can be made in any amount. However, service turned off due to a credit deficit will remain disconnected
Electric
service willbalance
be subject
immediate
disconnection
at isany
time
the account
doesonnot
have a credit
balance.
until
the outstanding
andto
a minimum
credit
balance of if
$10
paid
(Payments
made
accounts
subject
to
This includes weekends,
holidays,and
andconfirmed
during inclement
disconnection
must be received
before weather.
8:30 a.m. on the disconnection date in order to avoid the minimum
credit balance requirement of $10).
Payments can be made in any amount. However, service turned off due to a credit deficit will remain disconnected
until
theAdvance
outstanding
and
a minimum credit
balance of $10.00
paid (Payments
on accounts
to
If
your
Paybalance
account
is disconnected
for nonpayment
for 6isconsecutive
days,made
the account
will besubject
permanently
disconnection If
must
be received
and confirmed
8:30have
a.m.to
oncontact
the disconnection
dateand
in order
avoid
the minimum
disconnected.
permanent
disconnection
occurs,before
you would
Horry Electric
start atonew
Advance
Pay
credit
balance
requirement
of
$10.00).
account.
If a returned check or chargeback is received on an account, the amount of the return and a $35.00 return item fee
will be charged back to the member’s account immediately. If this causes the credit on the account to be exhausted,
If a returned
is received onThe
an account,
the amount
of thetoreturn
andpayment
a $35 return
fee if the
service
will becheck
subjectortochargeback
immediate disconnection.
Cooperative
has the right
decline
by check
will be charged
the member’s
accountinimmediately.
If this causes the credit on the account to be exhausted,
account
reflects back
two ortomore
return payments
the last 24 months.
service will be subject to immediate disconnection. The Cooperative has the right to decline payment by check if the
account
or morePay
return
payments
in the
last 24 months.
If
at anyreflects
time antwo
Advance
member
wants
to convert
the account back to a standard billing account, a deposit
may be required. The amount will be determined based on current policy and a credit check, paid for by the member.
If at any time an Advance Pay member wants to convert the account back to a standard billing account, a deposit
may member
be required.
amount
will
bebe
determined
on current
policy
and a creditascheck,
by policies,
the member.
The
willThe
comply
with
and
bound bybased
the Bylaws
of the
Cooperative,
well aspaid
all for
other
rules
and regulations of the Cooperative and all applicable electrical codes. This includes, but is not limited to, purchasing
be bound
by the
Bylaws
of the
well
as all by
other
rules
The member
will comply
andenergy
from
the Cooperative
all thewith
electric
for use
on the
premises
at Cooperative,
the applicableas
rate
charged
the policies,
Cooperative.
,
to
purchasing
and
regulations
of
the
Cooperative
and
all
applicable
electrical
codes.
This
includes,
but
is
not
limited
All charges and fees, such as returned check fees, meter tampering fees, etc. apply to the Advance Pay account. Service
fromnot
thebe
Cooperative
allelectrical
the electric
energy
use on the premises at the applicable rate charged by the Cooperative.
will
connected if
code
is notfor
met.
All charges and fees, such as returned check fees, meter tampering fees, etc. apply to the Advance Pay account. Service
will not
be connected
code
is responsible
not met.
The
member
is solelyifinelectrical
control of
and
for maintaining a credit balance on the account, managing the
account and updating the alert settings. Contact information must stay current in order to receive alerts of account
The member
is solely in
control
of and
responsible
activity
and disconnect
alerts
by phone
and
by e-mail. for maintaining a credit balance on the account, managing the
account and updating the alert settings. Contact information must stay current in order to receive alerts of account
activity and
disconnect
alerts
by phone
and by e-mail.
Account
history
such as
energy
use, charges,
and payments are available at www.myusage.com or by phone, tollfree, at 1.877.775.5870.
Account history such as energy use, charges, and payments are available at www.horryelectric.com, MyEnergy online
or by phone at 843.369.2211.
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Payments made with cash, a personal check, money order or cashier’s check can be made in our office during
regular business hours. Payments can also be made by calling at 843.369.2211 or online at www.horryelectric.com.
Transaction fees will apply. Payments made online through your financial institution are also accepted; however, these
payments do not post to your electric account immediately.
In compliance with the Terms and Conditions of mobile carriers, we must send out an activation message to each
phone with active text alerts. Each member must OPT in by replying “YES 123” to code “352667”.