visiting supporters` guide

WELCOME
VISITING SUPPORTERS’ GUIDE
CONTENTS
03 WELCOME TO LEICESTER CITY FOOTBALL CLUB
04 HOW TO FIND US
05 06 07 08 09 10 11 12 13 02
CAR PARKING
CYCLE PARKING
AT KING POWER STADIUM
KING POWER STADIUM MAP
SUPPORTERS WITH DISABILITIES
PREMIER LEAGUE ‘AWAY SUPPORTER INITIATIVE’
BANNERS, FLAGS & GROUND REGULATIONS
THINGS TO DO IN LEICESTER
CONTACT US
WELCOME TO LEICESTER CITY FOOTBALL CLUB
Thank you for choosing to visit King Power Stadium.
Our visiting Supporters’ Guide has been designed to help you get the most out of your visit to Leicester and King
Power Stadium, home of Leicester City Football Club.
We hope that our guide will help you prepare for your trip, however should you require any further information please
email [email protected] and our Supporter Liaison and Disability Access Officer will assist you.
As with our own home supporters we endeavour to provide an inclusive experience on a matchday for everyone. We
acknowledge that many supporters both home and away, travel far and wide to see their club in action. We pride
ourselves in offering the same care and attention to detail to our visiting supporters that is afforded to the home fans
throughout the season.
Leicester City Football Club expects its supporters and all attendees at King Power Stadium to conduct themselves
in an appropriate manner at all times. The Club will not tolerate racist, violent, threatening, abusive, obscene or
provocative behaviour or language and will take the strongest possible action against conduct that falls short of
our expectations.
Leicester City is committed to creating a passionate, inclusive, welcoming environment in which everyone is free
to enjoy the matchday experience. Should you be experience issues with supporter behaviour in your area of the
stadium, contact our LCFC Help team through one of the provided methods:
For immediate action:
SMS: Text 60066 and start your message with the word FOXES
Email: [email protected]
Tel: 0344 815 5000 (Option 4)
We would like to thank you for purchasing your tickets and wish you a safe journey to and from King Power Stadium.
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HOW TO FIND US
We want you to enjoy the King Power Stadium experience, and that starts with how to get here.
Transport links continue to be a key benefit of the location of Leicester City Football Club for supporters, customers
and visitors alike, with road and rail links both in close proximity to the stadium.
The main road links of the M1 and M69 motorways provide excellent access from the north
and south to the City’s already favourable central location. Non-road users can also
benefit from the great transport links with Leicester Train Station only a short distance away.
Supporters and customers living around the county boundaries and
beyond will find getting here relatively hassle-free.
By Road - From North & South:
There are two different routes into King Power Stadium from the
M1 and M69 Motorways - see the map on the following page for
full details.
By Train:
King Power Stadium is a five minute drive or 20 minute walk from
Leicester Railway Station, London Road, Leicester, LE2 0QB.
www.eastmidlandstrains.co.uk/train-times/
By Bus:
Please use the following links to find the most suitable route
to King Power Stadium:
www.arrivabus.co.uk
www.firstgroup.com
04
CAR PARKING
Parking spaces are available on a match-by-match basis
at our Filbert Street car park for £16 per space. Car park
spaces should be pre-booked preferably before the day of
the match, however late bookings can be made up until
10am on the day of the match (subject to availability).
Please contact the LCFC Sales Centre on 0344 815 5000
(Option 1) or visit the City Fanstore to purchase a space.
LCFC provides 10 car park spaces for visiting supporters with
disabilities at £16 per car. Please purchase directly from your
ticket office.
Parking is available on Freemans Common Business Park
(LE2 7SQ) on individual business car parks. The independent
car parks are run in aid of the Multiple Sclerosis (MS) Therapy
Centre. Parking is £4 and all proceeds go to the charity (see
map below for directions).
Further parking is available in the City Centre, signposted
on the approach roads and also at A nearby NCP car park
(LE2 7AN) next to the Leicester Tigers Rugby ground.
Car Sharing:
Car sharing is an initiative the Club would urge all supporters
to look into.
This will not only limit congestion, but also reduce the carbon
footprint of those travelling to matches at King Power
Stadium.
05
CYCLE PARKING
Leicester City promotes all forms
of ‘green’ travel and therefore
encourages supporters to utilise its
Cycle Park by cycling to King Power
Stadium.
We understand that for most visiting
supporters the journey to King Power
Stadium will be too far to consider
cycling but for some who may live
local to Leicester, it may offer an
attractive alternative to avoiding
the traffic, post-final whistle.
If you wish to cycle to the Stadium
the Cycle Park is located on King
Power Stadium car park and cyclists
should enter via Car Park B showing
their match ticket on entry.
There are 20 spaces available and
parking is on a first come first served
basis.
Cycle Parking is free of charge.
Please see map for more information.
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AT KING POWER STADIUM
Visiting supporters are accommodated in the corner of the North and East Stands and can enter the stadium via
Turnstiles 40-49 (dependent on ticket allocation) which will open up to 90 minutes before kick-off.
How to use your ticket to get into the stadium:
• Check your tickets for which turnstile you need to gain access to the stadium
• Once you approach the turnstile make sure you have your ticket ready
• Place your ticket into the reader
• Make sure the bar code is under the scanner facing up
• Once the light shows green proceed through into the stadium and
enjoy the match
• If the light shows red please notify a steward
Cash machine:
The nearest cash machine is located at Morrisons Superstore about a
10 minute walk away from the stadium (LE2 7LT - see map on page 5).
Supporters are encouraged to bring sufficient cash with them as card
payments will not be accepted within the stadium concourses.
Merchandise:
The City Fanstore is located at King Power Stadium on the corner of the North and West Stands. On a matchday the
City Fanstore is open from 9am to kick-off until kick off and will reopen after the match for up to 45 minutes after the
final whistle. We also have a shirt printing stand and mobile shop situated around the stadium, see the above map
for their locations.
07
08
INFORMATION FOR SUPPORTERS WITH DISABILITIES
King Power Stadium has accessible friendly facilities available on a matchday.
Dedicated accessible support stewards
LCFC have a dedicated team of Accessible Support Stewards to assist supporters with disabilities.
Audio Descriptive Commentary
Through the Club’s Disabled Supporters Association and Alan March, of Alan March Sport Ltd, an
audio descriptive commentary service is available FREE to supporters inside the stadium, giving
the visually impaired the best possible matchday experience.
Unlike traditional radio broadcasts, the Alan March team,
who have been specifically trained for audio descriptive
commentaries, do not use a summariser and instead
focus on making sure its listeners don’t miss a kick of
the action inside King Power Stadium.
Audio Descriptive Commentary sets can be collected
from our matchday staff entrance. Please refer to the
map opposite for location.
CITY
FANSTORE
SUB
TICKET OFFICE 1
WEST STAND
STAFF
ENTRANCE
1884
SPORTS BAR
MAIN
MEDIA AND WELLER
HOSPITALITY
ENTRANCE
RECEPTION ENTRANCE
Supporters with hearing loss
If you require assistance please contact our Supporter Liasion & Disability Access Officer on email [email protected]
prior to the game.
Accessible toilet facilities using the radar key system
All accessible toilets in King Power Stadium are fitted with RADAR locks. Supporters are advised to bring their own key.
Keys are however available from our designated support stewards.
Visiting supporters with disabilities will be seated in the visitors’ section of King Power Stadium.
09
PREMIER LEAGUE ‘AWAY SUPPORTER INITIATIVE’
As a visiting supporter travelling to King Power Stadium our aim is to ensure each fan has an enjoyable matchday
experience regardless of the result.
We are committed to offering supporters of visiting teams a comparable admission price compared with that of
the home support and also offer an equal level of service in all aspects of what we do both inside and outside the
stadium.
During your visit to King Power Stadium we have a variety of activities taking place including:
• Welcome to King Power Stadium – a special welcome and thank you for travelling to King Power Stadium
• Staff wearing your Club colours – our kiosk staff at the stadium will be wearing your club colours when serving you!
• Projected images – match highlights & images and stats of current and ex players that have played for both
Leicester City and your club.
10
BANNERS, FLAGS & GROUND REGULATIONS
King Power Stadium upholds the highest standards of health and safety and the following information is in line with the
stadium’s Ground Regulations.
We know that many supporters like to display flags at football matches and King Power Stadium will always be as
accommodating as possible.
The use of banners and/or flags at King Power Stadium is at the discretion of the Club’s operations and stewarding
personnel. No political or offensive banners are permitted. Security or stewarding personnel will remove any banner
or flag which they believe is affecting other supporters’ enjoyment.
Flags or banners must be fire retardant (please bring your fire retardant certificate with you) and any containing poles
or sticks are banned from the ground. Please note there is limited space to display flags, therefore please contact
[email protected] in advance for further guidance. No surfer flags are permitted.
Supporters are reminded that they are subject to the terms and conditions of the Ground Regulations, as well as
the rules and regulations of the relevant competition. Ground Regulations are displayed in all concourses and also
outside of the stadium.
For information on our ticketing Terms and Conditions and Ground Regulations visit www.lcfcdirect.com.
11
THINGS TO DO IN LEICESTER
Leicester is a unique city and a wonderful place to visit, with a superb range of visitor attractions.
It’s a city that combines the finest English traditions with multicultural activities and the cosmopolitan buzz of city life.
Below are some suggestions so you can discover it for yourself...
Richard III
Find out about the archaeological search and monumental discovery of
the final resting place of Britain’s last Plantagenet King in Leicester’s city
centre...
National Space Centre
The UKs largest attraction dedicated to space exploration and space
science, an amazing building filled with rockets, satellites, Martian
surfaces and other amazing artefacts...
Great Central Railway
The UK’s only double track, mainline heritage railway. It’s the only place
in the world where full size steam engines can be seen passing each
other - just as it was when steam ruled the rails...
For further information visit www.visitleicester.info
12
Cycling In Leicester
Cycling is a great way to get around our city. It’s healthy,
environmentally friendly, and affordable. In a busy city like Leicester it
may also be the quickest way to get around. Whether you are a keen
cyclist or a complete beginner, the information provided will help you
navigate around Leicester’s cycling scene. For more information please
visit www.leicester.gov.uk/transport-and-streets and select ‘Cycling in
Leicester’.
CONTACT US
Our Fan Liaison Assistants are on hand to help you make the most of your visit to King Power Stadium. If you have any
enquiries before, during or after your visit then please do not hesitate to contact us.
Address: Leicester City Football Club, King Power Stadium, Filbert Way, Leicester, LE2 7FL
Information: 0344 815 5000 (option 4) or [email protected] | 0344 815 5000 (option 1) or [email protected]
Supporters with disabilities: [email protected]
Website: www.lcfc.com
Reporting a Hate Crime: Please text 60066 and commence your message with “Foxes...” and explain the issue,
providing seat details and the nature of your concerns.
13