PDF - Mears Transportation

January - February 2014
Volume 18
Issue 1
EMPLOYEE NEWS
As always, preparations for this event started
months in advance and required the efforts of
many dedicated volunteers. The 2013 Christmas
Party Committee (David Dease, Ron Jones,
Rodney Posey, Cathy Larson, Mickie Goelz,
Ariel Christenson, Donnie Dieterle, Amanda
Trosset, Michelle Brooks and Joy Fleming)
would like to thank the following individuals
for their support and contributions:
Adalisa Jackson-King
Julie James
Arlyn Moore
Justin Moore
Bill Langbein
Karl Clements
Bret Voisin
Kerri Ludwig
Cari Rubin
Kim Mouton
Carl Hobbs
Larry Duniho
Chris Earl
Linda Kauffman
Chris Recicar
Cindy Mackey
City Cab Company
Maintenance Team:
Robby Phelps, Andy
Valentin, Steven Ouy,
Denny Robles, Brian
Purdy and Carlos
Collazo
City Cab Company
Operations Team: Brian
Roy, Wayne Nassis,
Mike McGrath and
Lenny LaGrange
Dan Ford
Fritzner Montauban
Gordon King
Gwynn Sutterby
Hugh Dowling
Ian Kaufman
Janice Lowe
Jean Worthington
Jeff Goelz
Jennifer Campbell
Jim Ungvary
Joe Tuero
Jose Pujals
Judy Haley
Lisa Langdon and
Hello! Florida Staffers:
Brian Langdon, Joe
Drogo, Bill Bigelow,
Renee Mayo, Paola
Santagati, Cindy
Turner, Diana Perts,
Pat Wahl, Donna Fein,
Lori Babb, Steve Babb,
Mike Babb, Marilyn
Young, Tina Fawls,
Irene Hackworth and
Dave Langenbach
Lydia Cortez
(UK[OL9HMÅLWYPaL^PUULYZHYL!
Julie James
Angie Gomez
Karl Clements
Anna Cousins
Kesha Jenkins
Cari Rubin
Lee Bradley
Carlos Chavez
Lynn Callahan
Cassy Eye
Lynn Naylor
Chad Falhab
Marisol Badillo
Charles Sasser
Mark Bankston
Charlie Kauffman
Michael Rojas
Chris Earl
Miguel Rivera
Chris Olmeda
Mike Ferrara
Christopher Peters
Mohammed Khan
Claudia Jenkins
Monica Armstrong
Corey Reid
Ortancis Gaines
Prater Radiator, Inc
& Warehouse
Covottis Upshaw
Oscar Torres
Dan Lawler
Pam Ward
Ralph Martinez, Tom
Dukes and McEwan
Martinez & Dukes, PA
David Rose
Pat Mayberry
Donna Fein
Pooya Behbood
Ritz Carlton Orlando
Grande Lakes
Donnie Dieterle
Rafael Riano
Erin Considine
Ralph Cuevas
Erin Leonhardt
Renee Mayo
Evelyn Nelson
Robert Torres
Royal Battery
Fred Hammer
Robert White
Rodney Posey
(ZPUWYL]PV\Z`LHYZ[OLYHMÅLMVYV\Y*OYPZ[THZ
Party was dedicated to raising money to assist
The Russell Home for Atypical Children. This
year our wonderful employees and independent
contractors helped raise $10,569 to support the
Russell Home’s important work. (See related
photo on page 8.) THANK YOU ALL!
Lastly, our heartfelt thanks to the following
I\ZPULZZWHY[ULYZMVY[OLPYNLULYV\ZYHMÅLWYPaL
donations:
ABC Companies
Ameno Connector
Balloon Connections
Battery USA
Carroll’s Catering
Charles Sackett Repairs, LLC
Cheryl’s Distinctive
Creations, Inc.
Cigna
Roper YMCA – Jake
Steger
Rosen Center Spa
Marcia Lapetina
Darland’s Bakery
SeaWorld Orlando
George Montalvo
Michelle Rodriguez
Disney Cruise Line
Shadow Graphics
Hamer Diglel
Roy Richardson
Mike Lalikos
Domino’s Pizza LLC
#5128
Southern Truck
Hien Tran
Sonia Robinson
Specialty Vehicles
Ian Kaufman
Steve Theodorou
Standard Coffee
Ingrid Carvajal
Ulribe Thornbury
Streeter’s Weld Fab
Irving Valle
Vera Matilda
Sunbelt Tree Service
Jayson Bloser
Vic Kruppenbacher
T. Skorman
Productions
Jeanne Hamilton
Vic Laxson
Jennifer Campbell
Walt Kreiser
Jimmy Lawrie
Warren Young
John Hebert
Wayne Nassis
Nick Stein
Pamela Ocana
Patty Soto
Fun Planners
Gaylord Palms Resort
Rosemary Gates
Grower, Ketcham,
Rutherford, Bronson,
Eide & Telan, P.A.
Sandy Esteves
Hilton Bonnet Creek
Shannon Gravitte
JW Marriott Orlando
Grande Lakes
Pete Savoie
Shieva Jolly
Tonya Dease
Vanessa Velasquez
Warren Wagman
Kirby Rentals
Lancer Insurance
Linda & Murray Collins
Lisa Hayley Lundquist
Lou Holtz
Mandy Ilene Schiff
Max King
TIB – Transportation
Insurance Broker and
Mike Howery
Toyota
TRS
Midstate Fire Equipment of Central Florida
Unisource
Universal Orlando
NAPA
Vehicle Spa
Nickelodeon’s Family
Suites Hotel
Waldorf Astoria
Orlando Fluid Power
Westar
Party Guys
MEARS IN M OTION NEWSLETTER • January - February 2014
Talk of the Town
Restaurant Group:
Charley’s, Fishbones,
4VVUÄZO1VOUUPL»Z
Hideaway, Vito’s
Chophouse and Texas
Cattle Company
Michael Murray, Ent.
Orlando Freight Liner
2
Abdelhay Motassim
Walt Disney World
Zepp Products
Judy Ray
EMPLOYEE NEWS
WELCOME ABOARD
ON THE MOVE
We welcome Mike McAllister as the new Manager to the Hello!/
4LHYZ:[HMÄUN+LWHY[TLU[4PRLZWLU[THU``LHYZPU[OLHPYSPUL
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NYLH[KLHSVMTHUHNLTLU[L_WLYPLUJL[VOPZUL^YVSL^P[O[OL
:[HMÄUNKLWHY[TLU[
/LSSV(YPaVUHAccount Executive Rachel BellPZHZZ\TPUN
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7SLHZLQVPUPU^LSJVTPUNAaron Tharp[V/LSSV-SVYPKHHZ[OL
new Account ManagerH[[OL9P[a*HYS[VUVU;LHT/\NOLZ
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Jordan BickelOHZHJJLW[LK[OLWVZP[PVUVMAccount
ManagerVU;LHT+H]PZH[9VZLU:OPUNSL*YLLR1VYKHU
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[VHZTVV[O[YHUZP[PVUPU[V[OLVWLYH[PVUZYVSL
Natalie VilarOHZQVPULK[OL/LSSV-SVYPKH[LHTHZSales
Coordinator/LYIHJRNYV\UKPUJS\KLZH)HJOLSVYVM(Y[Z
KLNYLLPU*VTT\UPJH[PVUZMYVT<*-HUKTVYL[OHU`LHYZVM
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HUKKLSP]LYPUNHNYLH[ÄUPZOLKWYVK\J[[VLHJOJSPLU[>LSJVTL
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/LSSV-SVYPKH^LSJVTLZNicole WalkerHZHM\SS[PTLSales
Coordinator5PJVSLKPKHUV\[Z[HUKPUNQVIHZHMHSSPU[LYUHUK
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WEDDING ANNOUNCEMENTS
Hello! Florida Product Development
Manager *OYPZ[`3H^ZVU and
Johnny Hornbuckle were married on
October 12, 2013. Best wishes!
Congratulations to Hello! Arizona
Account Manager /VSS`)YV^U.
She and Michael Stephens exchanged
wedding vows on October 12, 2013.
Megan DeCarlo^PSSILTV]PUN[V+HSSHZ[V^VYRHZ
Product Development ManagerMVY/LSSV;L_HZ4LNHU
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>LJVUNYH[\SH[LKrista EdgrenMVYTLYS`+H:PS]HVUOLY
WYVTV[PVU[V/LSSV-SVYPKHAccount Manager at the
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Alleson Liebling^PSSILHZZ\TPUN[OLYVSLVMAccount
ExecutiveZLY]PUN[OL4VU[LS\JPH9LZVY[HUKRL`THYRL[
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THRPUN\ZZ[HUKV\[HIV]LHUKIL`VUK[OLYLZ[
LSSV(YPaVUHPZWSLHZLK[VHUUV\UJL[OH[Natalie
/
SheahanOHZHJJLW[LK[OLYVSLVMProduct Development
Manager5H[HSPLOHZKLTVUZ[YH[LKNYLH[VYNHUPaH[PVUHS
ZRPSSZHUKHUHTHaPUNHIPSP[`[VT\S[P[HZR0U[OPZUL^
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JVVYKPUH[VY>P[O5H[HSPL»ZNLU\PULLU[O\ZPHZTHUK
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MVY^HYK*VUNYH[\SH[PVUZ5H[HSPL
M EARS IN M OTIO N N EW SLETTER • January - Fe brua ry 2014
3
EMPLOYEE NEWS
25 YEARS
15 YEARS
Chuck Favorite
/LSSV-SVYPKH-PLSK:[HMMLY
Luis Martinez
:O\[[SL=HU+YP]LY
Gregory Moore
4V[VY*VHJO6WLYH[VY
Emmanuel George
:O\[[SL=HU+YP]LY
Tony Isker
/LSSV-SVYPKH-PLSK:[HMMLY
Cendy Knight
/LSSV(YPaVUH+PYLJ[VYVM
*YLH[P]L:LY]PJLZ
Stella Leysath
/LSSV-SVYPKH-PLSK:[HMMLY
Rusty McFatter
4HUHNLY60(6WLYH[PVUZ
Darrell Porter
+4,)VHYKPUN9LWYLZLU[H[P]L
Karren Umstead
*SPLU[:LY]PJLZ4HUHNLY
Marc Whitney
/LSSV-SVYPKH-PLSK:[HMMLY
Lisa Zafar
60(;H_P:[HY[LY
Joel Mollay
4V[VY*VHJO6WLYH[VY
Janet Pagan-White
***+PZWH[JO*VVYKPUH[VY
Karen MacLean
4V[VY*VHJO*HZOPLY
10 YEARS
John Wolfe
=7+PYLJ[VYVM/\THU9LZV\YJLZ
20 YEARS
Mike Cone
:HML[`+LWHY[TLU[4HUHNLY
Evelyn Naugle
/LSSV-SVYPKH-PLSK:[HMMLY
5 YEARS
Angel Santos
4V[VY*VHJO6WLYH[VY
4
MEARS IN M OTION NEWSLETTER • January - February 2014
John Klinge
/LSSV-SVYPKH-PLSK:[HMMLY
EMPLOYEE NEWS
5 YEARS Continued
Ariel Rodriguez
:O\[[SL=HU+YP]LY
Cindy Turner
/LSSV-SVYPKH-PLSK:[HMMLY
Deb Valyou
4+:)PSSPUN:WLJPHSPZ[
Stephanie Van Velzen
/LSSV-SVYPKH7H`YVSS(KTPUPZ[YH[VY
1 YEAR
John Ball4+:
Luis M. Collado4+:
Roger Conboy4+:
Hiram De Jesus, Jr.4+:
Deron Dillon4+:
Gabrielle Garrison/-
Arthur Gibbs III4+:
Elizabeth Harby***
-YHUR/LÅPU4+:
Richard Henry/Marsha Heppler/(A
Sheila Hernandez4+:
Michael Itani4+:
Kelly Kruger4+:
Krista Lawrence***
Cristal Legault4+:
Dashaya Miller***
Arlyn Moore4+:
Christopher Olmeda4+:
Ivan Payne4+:
Robert Powell4+:
Angel Quinones4+:
Khrystle Rader/Charles Ray4+:
Cameron Rust/Kenneth Salter4+:
Precious Shealey***
Ariel Sommers/Ruthie Lang/Tereatha Williams4+:
KUDOS
.YV\W:HSLZ4HUHNLY:HYHO)HYY`ZLUKZ2<+6:
[V+PYLJ[VYVM*SPLU[:LY]PJLZLee Bradley*SPLU[
:LY]PJL4HUHNLYZSusan AyarsAlex ColonNelson PimentelHUKKarren Umstead;YHUZWVY[H[PVU
:HSLZHUK6WLYH[PVUZ4HUHNLYArlyn MooreHUK
*VU[YHJ[:LY]PJL4HUHNLY3\_\Y`=LOPJSL+P]P
ZPVURebecca Katsur:
“Thank you for the outstanding job your team
does. Nelson and Karren were instrumental in
the success of a high-level group at the Grand
Floridian. The meeting planner was very pleased,
as was Disney. I know there are countless other
times all of your team goes above and beyond – I
wish I could recognize each one of them. Please
know how much they are appreciated.”
3LL)YHKSL`HKKZ!
“Please allow me to add my sincere appreciation
for the dedication and attention to detail that
our team continues to provide. This is one of the
many reasons that we continue to set the bar for
excellence in our industry and continue to be
‘The best in the business.’ Again, congratulations
for a job well done.”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
*VU[YHJ[LK-HJPSP[PLZ4HUHNLY;H_P+P]PZPVU*HYS
/VIIZZLUKZ2<+6:[V60(*\Z[VTLY:LY]PJL
9LWYLZLU[H[P]LCristina Marin:
6WLYH[PVUZ4HUHNLY3\_\Y`=LOPJSL+P]PZPVU
4PJOLSSL,UNYHTZLUKZ2<+6:[V:HSLZ
*VVYKPUH[VYPeggy Nance:
“I was walking through the airport checking out
the taxi podiums when I was approached by three
customers who had just exited the escalators.
;OL`^LYL]LY`JVUJLYULKILJH\ZL[OLPYÅPNO[
OHKJVTLPUÄ]LOV\YZLHYSPLY[OHUZJOLK\SLK([
that point I went to the Mears counter because
the customers had a town car reservation. There
were three agents at the counter. I introduced
myself and told the employees about the issue.
“I would like to thank Peggy for stepping up to
being our UNCF 5k Run/Walk for Education
Team Captain by doing all the legwork. You Rock!
I really appreciate everything you did to get this
going. I may have been assigned Team Captain,
I\[`V\Y,U[O\ZPHZTHUK,MÄJPLUJ`LHYULK`V\
the title.”
“Cristina jumped on the phone and called about
Ä]LKPMMLYLU[WLVWSLPUHZWHUVMHIV\[[^VTPU\[LZ>OLUZOL^HZÄUPZOLK^P[O[OLSHZ[WOVUL
call, she somehow was able to get a car and a
KYP]LY[VHYYP]LH[[OLSVJH[PVUPUÄ]LTPU\[LZ
When I approached the customers and told them,
they were so happy, you could see the young lady
get a little emotional.
“It is moments like this that make me proud to
be a member of the Mears family. Upon further
investigation I was able to gather that Cristina
was not even on the clock. She was walking out
and without hesitation jumped into action. It is
because of employees like her I am able to wear
my Mears shirt with pride every day.”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
/LSSV-SVYPKH(JJV\U[4HUHNLY3PHUH3PWRV^P[a
ZLUKZ2<+6:[V-PLSK:[HMMLYZChuck Favorite
Ben JensenDave LangenbachHUKPat Wahl:
“Chuck and the arrival team for Wilson Elser
were great. Ben and Dave were awesome, too!
Dave went above and beyond to help us with
our coaches (he was my greeter for the group).
Having him there made it just a little smoother.
Ben was great on departures and helped with a
lot of pop-ups. This group demands exceptional
service and everyone was wonderful! Pat Wahl
made sure they got to the right place for dinner.
She kept me at ease!”
*VYL=HS\LZ!,MÄJPLUJ`,U[O\ZPHZT
*VYL=HS\LZ!,MÄJPLUJ`,U[O\ZPHZT
M EARS IN M OTIO N N EW SLETTER • January - Fe brua ry 2014
5
COMPANY NEWS
KUDOS Continued
3\_\Y`=LOPJSL*OH\MML\Y4VL(OTLKZLUKZ
2<+6:[V6WLYH[PVUZ4HUHNLY3\_\Y`=LOPJSL
+P]PZPVUMichelle EngramHUK[OL4LHYZ[LHT!
“I just wanted to say thank you. I’m sincerely
thankful to the men and women behind the scenes
who work diligently for such a big company that
I’m a proud partner of. Without your and their
tireless effort to support us, doing what we do
^V\SKILKPMÄJ\S[0»TWYV\KVM^OH[0KV0»T
very proud of Mears Transportation. And I’m very
thankful to all of you.”
*VYL=HS\L!Enthusiasm
/LSSV(YPaVUH(JJV\U[,_LJ\[P]L*OYPZ[PL
*OYPZ[PHUZLUKZ2<+6:[V(JJV\U[4HUHNLY
Holly Stephens:
“Holly did such an amazing job at Tempe Center
for the Arts. She was extremely professional,
assertive when she needed to be and got the job
done perfectly. I was so proud to have her on our
team!”
*VYL=HS\LZ!Respect & Enthusiasm
/LSSV(YPaVUH(JJV\U[,_LJ\[P]L)YPHUUH4VVK`
ZLUKZ2<+6:[V+PYLJ[VYVM*YLH[P]L:LY]PJLZ
Cendy Knight:
“Having Cendy as a part of our team is super
helpful! My site went really well and I think a lot
of that comes from our previous relationship with
them, but also because Cendy has that creative
background. There have been multiple sites and
meetings where she has really sold us because of
what she brings to the table. She puts in so much
time and effort; I just wanted you to know that
0]HS\LOLYHUK0RUV^[OLYLZ[VM[OLVMÄJL
does too!”
*VYL=HS\L!Enthusiasm
Business Manager
Rosemary GatesÄSSZPUMVY
Santa at St. Luke’s United
Methodist Church’s annual
Buddy Break Christmas
Party. Pictured with her are
Amari and Tyrill Golding.
Buddy Break is a caregiver
respite program that allows
kids with special needs to
make new friends and
enjoy various activities
while their caregivers
receive a much-needed break. This free service is provided
through partnerships with local churches. Rosemary
volunteers monthly with Buddy Break.
6
MEARS IN M OTION NEWSLETTER • January - February 2014
+YLHTÅPNO[:VHYZ(NHPU
,HJO`LHY4LHYZ;YHUZWVY[H[PVU.YV\WWHY[ULYZ^P[O+YLHTÅPNO[[VWYV]PKLVUJLPUH
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+YLHTÅPNO[NYV\WPUJS\KLK JOPSKYLUWS\ZKVJ[VYZU\YZLZHUK]VS\U[LLYZ^OV]PZP[LK
6YSHUKVMVYHQHTWHJRLK^LLRVMM\U(IVHYK4LHYZ4V[VY*VHJOLZ[OL`[YH]LSLK[V
4HNPJ2PUNKVT<UP]LYZHS:[\KPVZ0ZSHUKVM(K]LU[\YL:LH>VYSK)SPaaHYK)LHJO(UPTHS
2PUNKVT/VSS`^VVK:[\KPVZ+PZJV]LY`*V]LHUK]HYPV\ZZOVWWPUNKLZ[PUH[PVUZ6\Y
KYP]LYZHUKÄLSKZ[HMM^OVWHY[PJPWH[LÄUK[OLL_WLYPLUJLWLYZVUHSS`YL^HYKPUNHUKVM[LU
YLX\LZ[[OLHZZPNUTLU[`LHYHM[LY`LHY
7H[YPJPH7LHYJL4),+YLHTÅPNO[*V-V\UKLY;Y\Z[LLZLU[[OPZSL[[LY[V:HSLZ*VVYKPUH[VY
Jose Ulmos:
¸0Q\Z[^HU[LK[V^YP[LHWLYZVUHS[OHUR`V\[VL]LY`VULH[4LHYZ^OVTHKL+YLHTÅPNO[
Z\JOHNYLH[Z\JJLZZ,]LY`VULNVLZV\[VM[OLPY^H`[VOLSW[OL+YLHTÅPNO[JOPSKYLU
and I so appreciate it. It is great to see the drivers wearing the group T-shirts, etc. Thank you
for letting them do this. Thanks to Mears Event Staffer Nysha Lucky as well.
“I would also like to thank Azher Quereshi (the wheelchair taxi driver) for all his help this
year. He even said to me that if we needed him in the middle of the night, we just had to
phone him.
“I think moving to Mears Transportation was one of the best moves we made, and you are
HSSUV^WHY[VM[OL+YLHTÅPNO[MHTPS`0^PSSILBPU[OL<:DUL_[4H`HUK^PSSILIYPUNPUN
:HSS`>YHTWSPUN^P[OTL:OLPZNVPUN[VILOHUKSPUNHSS[OLL]LY`KH`TH[[LYZPU[OLVMÄJL
leaving me free to concentrate on PR and have a little bit of retirement!”
:WLJPHS[OHURZ[V[OLZL4V[VY*VHJO6WLYH[VYZ^OVZLY]LKK\YPUN+YLHTÅPNO[!
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COMPANY NEWS
Mears Proudly Sponsors UNCF 5k
*LU[YHS-SVYPKH»Z[O(UU\HS<5*-R9\U>HSRMVY,K\JH[PVU[VVRWSHJLVU5V]LTILYNP]PUNJVYWVYH[LZWVUZVYZHUKV[OLYZPU[OLJVTT\UP[`
HUVWWVY[\UP[`[VYHPZLT\JOULLKLKM\UKZ[VILULÄ[[OYLL<5*--SVYPKHTLTILYPUZ[P[\[PVUZ;OPZZ\WWVY[OLSWZWYV]PKLKLZLY]PUN-SVYPKHZ[\KLU[Z
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Z[\KLU[ZYLJLP]LJVSSLNLKLNYLLZH[<5*-TLTILYPUZ[P[\[PVUZHUK^P[O<5*-ZJOVSHYZOPWZ;VKH`[OLVYNHUPaH[PVUWSH`ZHJYP[PJHSYVSLPU
LUHISPUNTVYL[OHUZ[\KLU[ZH[[LUKJVSSLNLLHJO`LHY
>LHYLWYV\K[VZH`[OH[MVY[OPZ`LHY»ZL]LU[^LOHKV\YSHYNLZ[[\YUV\[[VKH[LHUK^LJV\SKU»[ILTVYL[OHURM\S[VLHJOHUKL]LY`WLYZVU^OV
[VVR[PTL[VYLWYLZLU[V\YJVTWHU`MVYZ\JOH^VY[O`JH\ZL
6\Y[LHTVYNHUPaLYZPeggy NanceKrista EstepaHUKMichelle EngramZLUK[OHURZ[V[OLMVSSV^PUNWHY[PJPWHU[Z!
(SL_*VSVU
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Luxury Vehicle Chauffeur Simon
:\TTLYSPUOVSKZOPZJLY[PÄJH[LMYVT
UNCF. Simon placed 3rd in the 60+ age
group. Congratulations!
M EARS IN M OTIO N N EW SLETTER • January - Fe brua ry 2014
7
COMPANY NEWS
*OYPZ[THZ9HMÅL)LULÄ[Z9\ZZLSS/VTL
Proceeds from our 2013 Christmas Party
YHMÅL^LU[[V;OL9\ZZLSS/VTLMVY
Atypical Children. Pictured (L to R) are
Cathy Larson, Joy Fleming and Rodney
Posey presenting the $10,569 check to
Judy Harris (second from L), Administrator at the Russell Home. Ms. Harris
is the daughter of the home’s founder,
Vantrease Russell.
Calypso Cay Resort (location code #221)
is now
:V\[O3HRL)\LUH=PZ[H:\P[LZ
4991 Calypso Cay Way
Kissimmee, FL 34746
407-997-1300
Shuttle Zone 4
Luxury Vehicle Zone 143
Taxi Zone 361
Country Inn & Suites Maingate
(location code #1069) is now
;OL0UUH[*HS`WZV
5001 Calypso Cay Way
Kissimmee, FL 34746
407-997-1400
Shuttle Zone 4
Luxury Vehicle Zone 143
Taxi Zone 361
Holiday Inn Express Lake Buena Vista
(location code #1077) is now
3HRL)\LUH=PZ[H/V[LS
8686 Palm Parkway
Orlando, FL 32836
407-239-8400
Shuttle Zone 4
Luxury Vehicle Zone 142
Taxi Zone 402
Royal Plaza (location code #1042) is now
)9LZVY[
1905 Hotel Plaza Boulevard
Orlando, FL 32830
407-828-2828
Shuttle Zone 4
Luxury Vehicle Zone 142
Taxi Zone 401
8
MEARS IN M OTION NEWSLETTER • January - February 2014
Gifts Bring Joy to Edgewood Youths
4LHYZ4LTWSV`LLZWHY[PJPWH[LKPU[OLHUU\HS,KNL^VVK)V`ZHUK.PYSZ@V\[O9HUJO*OYPZ[THZ
JLSLIYH[PVUOVZ[LKI`[OL9VWLY@4*(PU>LZ[6YHUNL*V\U[`Shieva JollyChris EarlPete Savoie
HUKDan Ford]VS\U[LLYLK[OLPY[PTL[VHZZPZ[PU[OLWYLWHYH[PVUZHUKPTWSLTLU[H[PVUVM[OLWHY[`
:L]LUHKKP[PVUHSLTWSV`LLZMYVT/\THU9LZV\YJLZ;YHPUPUN:HML[`HUK*SHPTZKVUH[LKNPM[ZMVY
[OLZL[LLUHNLYZ[OYV\NO[OL(UNLS;YLLWYVNYHT2YPZ2YPUNSLV\YV^U+HU-VYKTHKLHUV[OLYSP]LS`
HWWLHYHUJLMYVT[OL5VY[O7VSL^OPSL[OLYLZ[VM[OL4LHYZ[LHTOLSWLKZLY]LTLHSZHUKZTPSLZ[V
TPKKSLZJOVVSHUKOPNOZJOVVS[LLUHNLYZMYVT[OL,KNL^VVK9HUJO
;OLZLJOPSKYLUJVTLMYVTKP]LYZLIHJRNYV\UKZI\[[OL`HSSZOHYLKPU[OLQV`VM*OYPZ[THZ0[^HZ
Q\Z[HZT\JOHISLZZPUN[V\ZHZP[^HZ[V[OLT(M[LY[OLL]LU[2YPZ2YPUNSLZOHYLK[OH[HZVUL
`V\UNTHUYLJLP]LKOPZ(UNLSNPM[OLL_JSHPTLK¸)\[:HU[H[OLYL
HYL[^VNPM[ZOLYL(YL`V\Z\YL0NL[[^V&¹6UJLOL^HZYLHZZ\YLK
[OH[[OPZ^HZJVYYLJ[HSS[OH[JV\SKILOLHYKMYVT[OLZTPSPUN
`V\[OHZOL^HSRLKH^H`^HZ¸>6>¯>6>¯>6>¯¹;OHUR
`V\[V[OL4LHYZ4LTWSV`LLZMVYIYPUNPUN*OYPZ[THZJOLLY[V
[OLZL`V\UNTLUHUK^VTLU
CUSTOMER COMMENTS
/LSSV-SVYPKH:LUPVY(JJV\U[,_LJ\[P]L
Valerie Matalon(JJV\U[4HUHNLYLindsay
LeblangHUK(ZZPZ[HU[(JJV\U[4HUHNLY
Lauren RiffelYLJLP]LK[OLZL^VYKZVMWYHPZL!
“Val, you and your team are absolutely
fantastic! Thank you for your hard work and
dedication these past few months and certainly
this week. Our event was a huge success
because of you! I hope to work with you real
soon, and you can be sure we will tell all our
colleagues there is only one DMC in Miami!”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
3\_\Y`=LOPJSL*OH\MML\YVitorio Neves was
JVTTLUKLKI`HNYH[LM\SJ\Z[VTLY!
“I travel for work and often have the need for
transportation. Vitorio is an absolute pro. His
customer service values are outstanding. He is
the most reliable driver I have consistently used
in more than 15 years of extensive travel. He
is polite, sincere, honest and keeps an
immaculate vehicle. His professionalism is
unparalleled.
“I have been in hospitality my entire career.
Vitorio knows how to treat people and make
them feel special. He is absolutely the reason
why I call upon this service so often. I very
much appreciate Vitorio; he truly makes it easy!”
*VYL=HS\LZ!Respect, Integrity & Enthusiasm
4PJOLSSLAVUL;LHT3LHKLY^P[O-*<:(0UJ
4HYRL[PUNOHK[OPZ[VZH`HIV\[+PYLJ[VYVM
)\ZPULZZ+L]LSVWTLU[Karen PitcherelloHUK
:LUPVY:HSLZ*VVYKPUH[VYRachel Bustamante:
“I wanted to let you know how perfectly all
of our transportation turned out. Thank you
so much for all of your help in arranging the
details with me. I really appreciate all that you
did for us.”
*VYL=HS\L!Enthusiasm
:HSLZ*VVYKPUH[VYTeneisha NanceHUK4V[VY
*VHJO6WLYH[VYWarren YoungYLJLP]LK[OLZL
^VYKZVM[OHURZ!
“Thank you very much for all your help! The
motor coach transport was a success. As
always, it is a pleasure working with you and
your team. I appreciate all your effort and
professionalism.”
*VYL=HS\LZ!Enthusiasm & Respect
:HSLZ*VVYKPUH[VYPeggy Nance4V[VY*VHJO
6WLYH[VYZFrancisco GarciaChristopher
LuckieJames ShuttHUKMahadeo Surujballi
60(*\Z[VTLY:LY]PJL9LWYLZLU[H[P]LLorna
AllenHUK/LSSV-SVYPKH-PLSK:[HMMLYCindy
TurnerTHKLHNYLH[PTWYLZZPVUVU;VTHUK
5HUJ`4HKKLU^P[O9L[YV\]HPSSLVM6YSHUKV!
“Our conference for this year was very successful. We are very appreciative of the cooperation
that you gave us in planning our event. As you
RUV^^L[YPLK[VZ[H`HZÅ\PKHZWVZZPISL
during the weeks leading up to the event
and then had to move quickly at the end. We
KVU»[OH]L[OLÄUHSÄN\YLZ`L[VU[OL\ZLVM
the shuttle between OIA and the hotel, but it
seemed to go very smoothly at the airport. The
Mears personnel that we dealt with over the
three days that we spent at the airport were
extremely helpful and cordial. I would
especially mention Lorna, who always had a
smile and quickly moved our attendees along.
“As for the move from the hotel to the Mary
Queen of the Universe Shrine, your choice of
Cindy Turner as Coordinator could not have
worked better. Cindy had good suggestions for
us and made the moves exactly as I envisioned
them. Christopher, Francisco, James and
Mahado were professional in appearance and
actions, a real credit to the organization. The
attendees were very complimentary about the
entire experience. Thanks again for all your
assistance.”
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
9HJOLS(3V^LZ^P[O9\TILYNLY2PYR
*HSK^LSSWYHPZLK:HSLZ4HUHNLYOrtancis
GainesHUK4V[VY*VHJO6WLYH[VYSam
Knechel:
“Everyone had a great time on the Orange
County Bar Association Young Lawyers Section
trip, thanks in large part to you and your
company. Our driver, Sam, was excellent;
everyone loved him! Thank you!”
2LSS`*VUUVSS`4LL[PUN7SHUULY^P[O.SVIHS
7SHUULYZZLU[OLYJVTWSPTLU[ZMVY/LSSV
-SVYPKH-PLSK:[HMMLYZPat MorrisHUKDiana Perts:
“Please ensure your management knows that
Diana and Pat are must-haves at every meeting.
They are truly great!”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
3\_\Y`=LOPJSL*OH\MML\YLuis DuarteLHYULK
[OPZUV[LVMHWWYLJPH[PVU!
“I am emailing you to extend a most gracious
compliment about your associate Luis Duarte.
Wow! He is amazing. As a former corporate
L_LJ\[P]L0HS^H`ZÄUKP[ULJLZZHY`[V
compliment the best of the best.
“Luis took great care of us to and from Disney,
as well as on our airport trip. I was impressed
by his professionalism, optimistic personality,
and his graciousness. He truly takes pride in
OPZ^VYRHUKP[PZYLÅLJ[LKPU[OLJSLHUSPULZZVM
his vehicle.
“Thank you so much. I look forward to my next
visit to Orlando and will request Luis again for
my transportation needs.”
*VYL=HS\LZ!Enthusiasm & Respect
:HSLZ*VVYKPUH[VYLisa WilsonHUK3\_\Y`
=LOPJSL*OH\MML\YZ“Bo” Azeez, Jonel Edmond
Larry GrovesNadeem Iqbal“Shoby” Lodhi
HUKVictor RodriguezYLJLP]LK[OPZUV[LVM
[OHURZMYVT1\K`)HSJP[PZ^P[O(K]VJH[L
:OLYTHU/VZWP[HS!
“I recently traveled to Orlando with 22 nurses.
My assistant told me that you were so helpful,
patient and kind when she was planning our
trip. We are grateful to you. Our entire stay
was great, thanks to your very professional
drivers, too. “
*VYL=HS\LZ!Respect & Enthusiasm
(OHWW`J\Z[VTLYJVTWSPTLU[LK@LSSV^*HI
+YP]LYJason Bosini:
“I travel about 50 times a year and I would say
I am in a taxi roughly 20% of my time. I have
never had such a pleasant cab experience in
my life. Fabulous!”
7H\S>0ZZSLY4HUHNLYVM.YV\UK;YHUZWVY[H
[PVU:LY]PJLZ.YLH[LY6YSHUKV(]PH[PVU
(\[OVYP[`6YSHUKV0U[LYUH[PVUHS(PYWVY[HKKZ!
“Jason Bosini has made another favorable
lasting impression on one of his (our) taxi
customers. This is the third compliment on his
outstanding customer service I have received
in the last few months. What a wonderful asset
he is to Yellow Cab and the customers he
transports from the Airport. Please pass on to
him our appreciation.”
*VYL=HS\LZ!Respect & Enthusiasm
*VYL=HS\LZ!,MÄJPLUJ`,U[O\ZPHZT
M EARS IN M OTIO N N EW SLETTER • January - Fe brua ry 2014
9
CUSTOMER COMMENTS
:[LWOHUPL4L`LY^P[O*HYPIL9V`HSL
JVTTLUKLK:HSLZ*VVYKPUH[VYPeggy Nance
3\_\Y`=LOPJSL*OH\MML\YAngel CrespoHUK
3PTV\ZPUL*OH\MML\YSteven Poppick:
9LILJJH2H[Z\Y*VU[YHJ[:LY]PJL4HUHNLY
3\_\Y`=LOPJSL+P]PZPVUWHZZLKHSVUN[OPZ
JVTWSPTLU[MVY3\_\Y`=LOPJSL*OH\MML\Y
Anthony Reyes:
/LSSV(YPaVUH.LULYHS4HUHNLYHeather
HusomHUK(JJV\U[,_LJ\[P]LAlleson Liebling
WYV]PKLKNYLH[ZLY]PJL[V7LNN`)\YMVYK
7YVQLJ[4HUHNLY^P[O4HYP[a;YH]LS!
“Thank you for taking care of arrangements for
my family from the limo pick-up upon arrival
to the luxury van upon departure to Sanford/
Orlando Airport. Steven was absolutely
wonderful, very professional, patient and kind.
My mother and family members said Angel
was great, professional, patient and as my
mother says ‘very sweet.’ Thanks again. I truly
appreciate your kindness and assistance in
taking care of my needs. Please pass along my
appreciation to the drivers, too.”
“Matt Guillen at the Dolphin called to report
HZWLJPÄJJOH\MML\YHUKOPZJ\Z[VTLYZLY]PJL
Matt had loaded a family into one of our luxury
vans, driven by Anthony. Unfortunately, these
guests had been storing three car seats in the
Dolphin’s luggage/storage room but only two
of the car seats were there at the time of their
departure. The guest was very upset about
this and Anthony was kind enough to step in
and offer immediate guest recovery with the
use of his personal car seat. The guest was still
concerned with what their third child would
use when they arrived home. Anthony, noticing
the guest’s concern, let the guest take the car
seat home for their personal use until the car
ZLH[PZZ\L^HZÄN\YLKV\[4H[[^HZL_[YLTLS`
pleased with how kind Anthony was to help
out in this situation. Matt described Anthony as
always displaying great customer service.”
“I wanted to let you know what a WONDERFUL job Heather and Alleson did on my AT&T
program to Scottsdale. As many programs do,
this one had its challenges, but Heather and
Alleson helped us through them every step of
the way. It was truly a partnership from the
beginning and I don’t know what I would have
done if they had not been there to support me!
I cannot say enough about their professionalism
and their willingness to do whatever it took to
keep the client happy. I look forward to working
with them in the future.”
*VYL=HS\LZ!Enthusiasm & Respect
6\YJ\Z[VTLYZLY]PJL[LHTWHZZLKHSVUN[OPZ
JVTWSPTLU[[OH[HKPZ[YLZZLKN\LZ[ZLU[PU
HWWYLJPH[PVUVM3\_\Y`=LOPJSL*OH\MML\Y
Eddie Diaz:
“A passenger called to compliment our
company for going above and beyond. She
OHKL_WLYPLUJLKWYVISLTZB^P[OOLYHYYHUNLK
[YHUZWVY[H[PVUDZVHTHUHNLYHNYLLK[VHZZPZ[
on the return for the inconvenience. The
THUHNLYZLU[HS\_\Y`[V^UJHYBKYP]LUI`D
Eddie. The guest said he was so professional
and friendly; she wanted to express her
appreciation for a job well done.”
*VYL=HS\LZ!Respect, Integrity & Enthusiasm
3LUVYL:JOHLMLY:LUPVY4HUHNLY^P[O+)
4LL[PUNZHUK,]LU[ZL_WYLZZLKOLYNYH[P[\KL[V
:HSLZ*VVYKPUH[VYErin Leonhardt:
“Once again, you have done an outstanding
job! Thank you for all of your support with
the D&B Program. As always, we had a lot of
changes and you responded quickly and your
manifests were accurate. I don’t know how you
do it! Great job!”
*VYL=HS\LZ!,MÄJPLUJ`,U[O\ZPHZT
4HY`;\YULY2PUKLYNHY[LU;LHJOLYH[3HRL
>OP[UL`,SLTLU[HY`:JOVVSNH]LHU¸(¹
[V:HSLZ*VVYKPUH[VYLisa WilsonHUK4V[VY
*VHJO6WLYH[VYZRandy ColonHUKThomas
Sesic:
“Thank you so much for all of your help! We
had a wonderful experience and such pleasant,
friendly drivers. You made this such an easy
experience for this ‘old teacher!’ “
*VYL=HS\LZ!Respect, Enthusiasm and Safety
/LSSV-SVYPKH:LUPVY(JJV\U[,_LJ\[P]LMika
DuynhouwerHUK(JJV\U[4HUHNLYMichelle
Wilkie LHYULK[OLHWWYLJPH[PVUVM5HUJ`
)YVLYZ,]LU[7SHUULY^P[O,__VU4VIPS!
“Thanks for everything you did to make the
National Council Meeting so successful. Each
restaurant was a huge hit, so great job on
creating and executing not 1, not 2, but 3
fabulous evenings. The logistics were spot-on
and coming through on the last-minute gift
request was a huge help. Looking forward to
continued success on our next 2 programs.”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
/LSSV3HZ=LNHZ(JJV\U[4HUHNLYBrittany
Willis^HZJVTWSPTLU[LKI`2HYSH)H\THU
4LL[PUN,]LU[4HUHNLY^P[O,_WLYPLU[!
“I cannot stop thinking about how great
everything went! The centerpieces at the
speedway, the aerialist, paparazzi and pretty
much everything at the Gatsby Dinner were
my favorites, and spectacular. Brittany is
KHYSPUNHUK0HTJVUÄKLU[OLYLTLYNPUNZRPSS
set will take her far in this business. Her
H[[P[\KLPZZWV[VUBL]LU^OLUD0^HZOV\UKPUN
her about the waivers and DVDs on the
coaches. Impressive!”
*VYL=HS\LZ!Respect & Enthusiasm
*VYL=HS\LZ!Enthusiasm & Respect
10
MEARS IN M OTION NEWSLETTER • January - February 2014
7H\S4LHYZ0007YLZPKLU[/LSSV+LZ[PUH[PVU
4HUHNLTLU[4LHYZ;YHUZWVY[H[PVU.YV\W
HKKZ!
“Great job, ladies! This is a big win and a very
sincere note from Peggy. Though I know you do
great work every day, program after program,
it’s nice to hear it from a very important client.”
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
Chairman Paul Mears, Jr. shared this letter he
received from a grateful father in Maryland:
“Your drivers are amazing! My family and I
had the honor of investing a week with Give
Kids the World in early October. What an
experience! I haven’t seen that kind of ‘servant
leadership’ in staff and volunteers in a very
long time. We had a blast! There are no words
to describe the fun we had while at the village
and the amusement parks. The people, food
and accommodations were perfect.
“I have enclosed a DVD of highlights from our
trip that I put on YouTube. By no means does
the DVD cover all we saw and experienced
^OPSLPU-SVYPKHI\[P[^PSSNP]L`V\HÅH]VY
for all the fun we had while away from home.
Juliana, our youngest daughter, was stricken
^P[OJHUJLYMVY[OLÄYZ[[PTLPU^OLUZOL
^HZÄ]L`LHYZVSK:OLPZUV^VUJOLTV[OLYHW`
after dealing with cancer for the third time.
There are no words to describe the joy I saw on
her face when she went on many of the rides,
LZWLJPHSS`:WHJL4V\U[HPUMVY[OLÄYZ[[PTL
(she went on the ride three more times after
that). To see her face light up was incredible.
There are just no words.
“Thank you for your kindness and compassion
for sick kids and their families.”
*VYL=HS\LZ!Respect, Integrity, Safety
& Enthusiasm
CUSTOMER COMMENTS
7H\SH)YLLK^P[O4VUHS[V*VYWVYH[L,]LU[Z
^HZ]LY`WSLHZLK^P[O[OLZLY]PJLWYV]PKLKI`
/LSSV3HZ=LNHZ*YLH[P]L:LY]PJLZ4HUHNLY
Patrick Peel:LUPVY(JJV\U[,_LJ\[P]L
Rebekah Johnson+PYLJ[VYVM6WLYH[PVUZ
Kristina Ghiloni HUK7YVK\J[+L]LSVWTLU[
4HUHNLYKrista England:
“As always, it is a total pleasure working with
you. You are so creative and make the entire
experience both fun and rewarding. Not to
mention that the end result is always
outstanding. We had some challenges thrown
at us this year, and yet you managed to create
an amazing event inside less-than-inspiring
surroundings. And our client was so happy!
We look forward to continuing our partnership
going forward and continuing to raise the bar
with amazing parties. Thank you for your total
professionalism, timeless support and patience.
It’s a pleasure working with Hello! Las Vegas.”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
/LSSV-SVYPKH(JJV\U[4HUHNLYGabrielle
GarrisonHUK-PLSK:[HMMLYTeresa AnoLHYULK
[OPZJVTWSPTLU[YLJLU[S`!
“Gabrielle was a pleasure to work with. She
was very proactive and very professional.
Teresa on site was great! I look forward to
working with you again. As a former DMC
operations executive, I have high standards
and you guys surpassed my expectations.”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
(OHWW`J\Z[VTLYWYHPZLK4V[VY*VHJO
6WLYH[VYKismet Diallo:
“Kismet was amazing for our return trip! Such a
professional! She sure represents Mears well!”
*VYL=HS\L!Enthusiasm
*P[`*HI-PLSK6WLYH[PVUZ:\WLY]PZVYIan
KaufmanYLJLP]LK[OLZL^VYKZVMNYH[P[\KL
MYVT9PJOHYK)SLKZVL=PJL7YLZPKLU[*LU[YHS
<:^P[O:PTWSL_.YPUULSS!
“I wanted to send you a note of thanks. I
traveled in one of your taxis from Rosen Shingle
Creek to the Orlando airport and left my cell
phone in the cab. It was returned to the hotel
that day by your company – it is greatly
appreciated! Additionally, when one of my
staff tried to tip the person who returned it, he
refused the tip – said it was his honor to return
the lost property. Please express my sincere
thanks, and thank you for creating a great
culture at Mears.”
:HSLZ*VVYKPUH[VYJose UlmosHUK/LSSV
-SVYPKH-PLSK:[HMMLYTina FawlsYLJLP]LK[OL
HWWYLJPH[PVUVM:HTHU[OH.SV]LY7YVNYHT
*VVYKPUH[VYMVY;OL:\UZOPUL-V\UKH[PVUVM
*HUHKH!
“We have another DreamLift coming to Disney
World. We would really like to work with
Mears again as you always treat us so well!
Our experience with Mears last month was
incredible and Tina did a fantastic job of
assisting us to ensure we were back at Orlando
(PYWVY[[VTHRLV\YÅPNO[
1LMM)V_LY)\ZPULZZ+L]LSVWTLU[4HUHNLY
^P[O4LYP[:WLJPHS[`=HJH[PVUZHUK<S[PTH[L
=HJH[PVUZOHK[OPZ[VZH`HIV\[:LUPVY:HSLZ
*VVYKPUH[VYRachel BustamanteHUK4V[VY
*VHJO6WLYH[VYZLuis CastroJack HenkleHUK
William Speigle:
¸0^HU[LK[VZOHYLB[OLZL^VYKZZLLILSV^D0
received from my client on an outstanding job
by all of you on his recent trip. I would like to
add my personal thanks for your excellent
service and I look forward to working with
each of you again on future bookings.”
.YLN,SSPV[[^P[O,(;65,SLJ[YPJHS3VUKVU
:HYUPH>PUKZVYOHK[OPZ[VZH`!
“Thanks for all of your help, Jose.”
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
(NYH[LM\SJ\Z[VTLY^YV[LPU[VJVTWSPTLU[
*OLJRLY*HI+YP]LYFrantz St. Germain:
“We received a note from Ken Keene saying
thank you to driver Frantz St. Germain. Frantz
recovered and returned his keys.”
*VYL=HS\LZ!Enthusiasm & Integrity
:HSLZ4HUHNLYLinda SchwarzHUK4V[VY
*VHJO6WLYH[VYZGary HucklesbyOlga Velez
HUKVirginia Velez^LYL[OHURLKI`1HTPL.YH`
^P[O36*:VM[^HYL!
“Please thank all the drivers for me. They did
a great job, and I appreciate all your help
through this process.”
*VYL=HS\LZ!Enthusiasm & Respect
(NYH[LM\SJ\Z[VTLYWYHPZLK*P[`*HI+YP]LY
Jack Hicks:
“Just a quick note to praise Jack, whose
services I have used on multiple occasions to
transport my parents to and from doctors’
visits and visits with each other as they are in
separate locations for a while (one in a
BWO`ZPJHSDYLOHIMHJPSP[`HUKVULPUHZZPZ[LK
living).
“He is very engaging and great with my
parents. He is dependable and very safetyconscious when transporting passengers who
use wheelchairs. We always know we are in
good hands with Jack. Both of my parents’
facilities enjoy working with him and he is well
respected by facility staffers. Jack represents
well and I wanted to share that.”
*VYL=HS\LZ!Respect, Safety & Enthusiasm
“I wanted to send my appreciation to you and
all of the staff at Hammock Beach Resort,
TPC Sawgrass, and Mears Transport.The
reviews from our customers on the trip were
outstanding. The motor coach operators were
well organized and on time.”
9HJOLS)\Z[HTHU[LHKKZOLY[OHURZ[V)\ZPULZZ
4HUHNLYRosemary GatesHUK/LSSV-SVYPKH
-PLSK:[HMMLYMichelle Zwieg:
“A shout out to Michelle who worked on
ÄUHSPaPUN[OPZNYV\W^OPSL0^HZV\[ZPJR:OV\[
out to Rosemary for arranging the beverages/
coolers for their airport transfers.”
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
*P[`*HI+YP]LYAzher QureshiYLJLP]LK[OPZ
UV[LVMHWWYLJPH[PVU!
“It was a great service. The driver helped me
with everything I needed: Address, locations,
talking to people, etc., for a right price. I’m
going to call him every time I need a cab again.
Great! Great! Great!”
*VYL=HS\LZ!Enthusiasm & Respect
;OPZTLZZHNLVMNYH[P[\KL^HZWHZZLKHSVUNMVY
@LSSV^*HI+YP]LYHamer Diglel:
“He was most helpful and made us feel really
^LSJVTLHM[LYHSVUNÅPNO[MYVT[OL<2¹
*VYL=HS\L!Enthusiasm
3\_\Y`=LOPJSL*OH\MML\YMoe AhmedYLJLP]LK
[OLZL^VYKZVMWYHPZL!
“Moe was the best Mears chauffeur we have
ever had. He was on time, pleasant and absolutely wonderful to deal with. His knowledge
of the area and driving skills were exemplary.”
*VYL=HS\LZ!Respect, Enthusiasm & Safety
*VYL=HS\LZ!Respect, Integrity & Enthusiasm
M EARS IN M OTIO N N EW SLETTER • January - Fe brua ry 2014
11
CUSTOMER COMMENTS
/LSSV-SVYPKH:LUPVY(JJV\U[,_LJ\[P]L
Alison Davis*YLH[P]L:LY]PJLZ4HUHNLYHolly
SteinebronnB[OLUD(JJV\U[4HUHNLYMegan
DeCarloHUKB[OLUD:HSLZ*VVYKPUH[VYJordan
BickelLHYULK[OPZJVTWSPTLU[YLJLU[S`!
“Your ears should be burning, Alison. I just
enjoyed lunch with the team and tried to
describe the magical environment/atmosphere
Hello! Florida conceived and executed in
Conway. Obviously, they want/need photos
because I was unable to capture such
excellence with my meager grasp of the English
language, although my passion may have
helped a bit. Who besides you deserves praise
on the accomplishment? Can’t remember a
more impressive transformation of space on
any scale. You did yourselves proud in front of
a most discriminating audience.”
:JV[[:[PMM^P[O:[HY^VVK=HJH[PVU6^ULYZOPW
OHKNYLH[[OPUNZ[VZH`HIV\[:HSLZ4HUHNLY
Linda Schwarz HUK/LSSV-SVYPKH7YVNYHT
4HUHNLYMary Johnson:
“As always, thank you for your support of our
event these last several years. Without a doubt
we continue to appreciate the hard work of
`V\HUK`V\YVUZP[L[LHTZPUJVYYHSSPUN
plus people every year. We have such a sense
VMJVUÄKLUJLILJH\ZLVM`V\YVUNVPUNZ\Wport, and our associates have provided us very
positive feedback regarding the transportation
to and from the event each year.
“Something I’m thankful for year after year is
V\YJVUÄKLUJLPU`V\HUK`V\Y[LHT»ZHIPSP[`
to make our transportation run smoothly and
without incident.”
(SPZVU+H]PZHKKZ!
3PUKH:JO^HYaHKKZ!
¸/VSS`1VYKHUHUK4LNHU[OPZÅH[[LYPUN
compliment truly needs to go to you three.
Holly, you envisioned this and oversaw the set
onsite with Megan. Jordan coordinated putting
the elements together for me. Thanks for
making me look so good!”
“I received this from a client that I work with
every year and have done so for the last 6
`LHYZ>L[YHUZMLY[OLH[[LUKLLZMYVT[OLPY
SVJHSVMÄJL[VHSVJHSOV[LSMVYHUHWWYLJPH[PVU
luncheon. My lead staff has always been Mary
Johnson, and she does a wonderful job.”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`
7L[L+L9VZH^P[O:PLTLUZ>LZ[PUNOV\ZL
9L[PYLLZ(ZZVJPH[PVUJVTWSPTLU[LK:HSLZ
*VVYKPUH[VYPeggy NanceHUK4V[VY*VHJO
6WLYH[VYBill Reardon:
“Our coach trip was enjoyed by all who took
part and it exceeded expectations. I received
a lot of very positive feedback regarding the
whole experience, including the great job done
by our driver, Bill.”
*VYL=HS\LZ!Enthusiasm & Respect
(T`*>HSZO:LUPVY9LWYLZLU[H[P]L^P[O
<UP]LYZHS7HY[ULY/V[LSZ^HZ]LY`WSLHZLK
^P[O[OLZLY]PJLWYV]PKLKI`)\ZPULZZ4HUHNLY
Rosemary GatesHUK3PTV\ZPUL*OH\MML\YSam
Masieh:
“I wanted to thank you again for setting up
T`JLY[PÄJH[LYLKLTW[PVUHUK[VSL[`V\RUV^
how great our driver, Sam, was. I used this
service to go out to dinner to celebrate my
birthday and he went above and beyond to be
courteous and to make it special, even
decorating and having ‘Happy Birthday’ play
as we drove away from my house! He was
great and my friends and I thoroughly enjoyed
ourselves. Thank you again!”
*VYL=HS\LZ!,U[O\ZPHZT,MÄJPLUJ`9LZWLJ[
([OHURM\SJ\Z[VTLYL_WYLZZLKOLYHWWYLJPH[PVU
MVY3\_\Y`=LOPJSL*OH\MML\YEverett McClung:
“I am writing in a letter of commendation
regarding Mr. McClung. He was my driver
previously and did an excellent job and was
very professional. As a result, while vacationing
at the Summer Bay Resort in August, when the
villa I was staying in collapsed into a sink hole
and my son and I lost all of our belongings and
had no transportation available, I remembered
Everett and called him to ask him to pick us up
and take us home. I told him it wasn’t a joke
- that it was a serious situation and would he
please help. He immediately replied ‘of course’
and was at the site in 45 minutes. He patiently
listened to my babble for the next 45 minutes
while driving my son and me back to my
home. He was very gracious, courteous and
professional. As a result I have requested him
to be my driver again. I so hope he is available!
I wanted to let you know what a valuable
chauffeur you have representing Mears
Transportation.”
*VYL=HS\LZ!9LZWLJ[,MÄJPLUJ`,U[O\ZPHZT
*VYL=HS\LZ!Enthusiasm & Respect
12
MEARS IN M OTION NEWSLETTER • January - February 2014
4V[VY*VHJO6WLYH[VYJeanne Hamilton
YLJLP]LK[OLZL^VYKZVMNYH[P[\KL!
“We the members of Mt. Olive AME Church,
under the leadership of the Rev. Dr. Mark E.
Crutcher, would like to express our sincere
appreciation to Jeanne Hamilton who was the
driver for our recent trip to Madison, Florida.
“We experienced her warm and pleasing
personality along with her great sense of
humor. We want you to know how much we
enjoyed traveling with her and how much we
appreciate her driving expertise. It is employees
like Jeanne, who provide excellent customer
service, that contribute to the maintaining of
clientele. Our prayer is that God will continue
to shower her with His blessings.”
+YP]LY4HUHNLY>HYYLU>HNTHUHKKZ!
“I would like to congratulate Jeanne on a job
well done. She continues to go above and
beyond, time and time again.”
*VYL=HS\LZ!Respect, Integrity & Enthusiasm
(NYH[LM\SJ\Z[VTLYZLU[OPZ[OHURZMVY[OL
ZLY]PJLWYV]PKLKI`3\_\Y`=LOPJSL*OH\MML\Y
Silvetta Auguste:
“I want to say how much of a help one of your
drivers was when I was in town. Ms. Auguste
drove me to the hospital because my child had
a food allergy. She was very helpful and very
professional. She should have some recognition
for her work.”
*VYL=HS\LZ!Enthusiasm & Respect
NEWSLETTER CREDITS
Published bimonthly through the
teamwork of:
Cher Brutus, 4+:6WLYH[PVUZ
Chris Earl, :HML[`
Joy Fleming,,TWSV`TLU[
Rosemary Gates, Sales
Shannon Gravitte,.V]»[*VTT\UP[`9LSH[PVUZ
Heather Husom,/LSSV(YPaVUH
Julie James,;YHPUPUN+L]LSVWTLU[
Kraige Jean,4V[VY*VHJO6WLYH[PVUZ
Bill Langbein, 7YPU[.YHWOPJ:LY]PJLZ
Julie Mezzina,/LSSV-SVYPKH6YSHUKV
Emily Nicolas,/LSSV-SVYPKH-[3H\KLYKHSL
Lynn Pool,;YHPUPUN+L]LSVWTLU[
Jose Pujals,7YPU[.YHWOPJ:LY]PJLZ
Cari Rubin,/\THU9LZV\YJLZ
David Taitano,;H_P;YHPUPUN
Jim Ungvary,/\THU9LZV\YJLZ
Heidi Ziegler, 4+:6WLYH[PVUZ
Melissa Zorko,/LSSV3HZ=LNHZ