Involve Issue 13 - May 2008

I N V O LV E
INVO
ISSUE 13 MAY 2008
Mt Thompson’s West Chapel
Re-Opens Her Doors
InvoCare is a publicly listed
Australian company and the
largest provider of funeral
services in Australia and
Singapore.
A word from the CEO
Welcome to 2008 and as always, we look
In April we launched a new brand promise
forward to the challenges that lie ahead
through our traditional funeral brands.
of us. Once again, we are very pleased with
Our fresh approach is a result of consumer
our 2007 financial results which have set
feedback and reinforces our commitment
the benchmark for our future performance.
to giving families the time they need to
We celebrated the New Year with the
celebrate a life lived.
introduction of our Future Leaders Program.
We face the year ahead with confidence
This new initiative represents our commitment
that our people will continue to deliver
to investing in the future of our employees
outstanding service, our client families
by nurturing their talents so they may develop
will reap the benefits, and our performance
degree of professionalism
into the Future Leaders of our organisation.
will remain solid.
while assisting client families
on 31 March and was met with considerable
Our philosophy is:
• to demonstrate the highest
at a pivotal time in their lives
The new program was launched via webinar
enthusiasm by both our Future Leaders and
the media.
• to exercise responsibility as an
This year, InvoCare will continue to invest in the
industry leader by setting high
improvement of facilities across our Memorial
standards of service, safety
of 2008 has already seen the completion of
and fair business practice
several projects including the refurbishment
• to increase investor
value though sound fiscal
management and corporate
development
Parks and Funeral Homes. The first quarter
of our heritage listed Chapel in Queensland’s
Mt Thompson Memorial Gardens, significant
works in Pinegrove Memorial Park, and
several new locations for Simplicity and
White Lady Funerals.
We are also pleased to announce the
acquisition of Chippers Funerals Western
Australia. This acquisition is particularly
We are committed to helping
significant as it marks the reunification
our local communities;
of the Chippers family business within
offering personal attention and
demonstrating this commitment
to the families we are privileged
to serve.
2
the funeral industry.
Richard Davis
Chief Executive Officer
Giant Steps for Autism
Contents
It’s no surprise for those who work closely with Invocare’s CEO Richard
Davis to see him give his time to raise funds and awareness in support
of worthwhile causes.
InvoCare
For the past three years, Richard has participated in the Annual Giant Steps Bike Ride. Giant
Steps is a Sydney based not-for-profit organisation working towards developing intensive
therapeutic and educational programs to assist those suffering with autism.
Giant Steps also provides support to families and works hard to improve the understanding
A word from the CEO
2
Giant Steps for Autism
3
One on One with Mr Benjamin Chow,
AO BE
4
InvoCare Leads the Way
in Staff Development
5
In Appreciation
6
of autism in the wider community. Their mission is to develop best practice amongst carers
and professionals.
In March this year Richard Davis joined 30 other riders in a 300km ride through the Victorian Alps.
Their goal was to raise $200,000 to fund the upgrade of the Giant Steps Early Learning Building
and its associated facilities.
Over a period of 3 days, the riders completed 3 routes. The first was 108km from Bright to
Cemeteries & Crematoria
Northern Suburbs Memorial Gardens
Commemorates an Aussie Icon
8
A Garden for Eternity
9
Falls Creek and back. The second 106 km route was a greater challenge from Bright to Mount
Mt Thompson’s West Chapel
Re-Opens Her Doors
10
Hotham and back. For some, the 150km option of the Beechworth, Yackandandah and Myrtleford
Mobile Maintenance Crew
11
loop appeared more attractive. The final day consisted of a 65km ride from Bright to Mount Buffalo
Adopted Lifeline Family
11
and back.
Chinese Australians Celebrate
Qing Ming at Lung Po Shan
Memorial Gardens
12
Rallying Support for East Timor
13
As one of the ride veterans Richard performed extremely well and we all look forward to hearing
more about his future endeavours.
Simplicity Funerals
Simply Legendary
14
Simply Wonderful Service
14
Traditional Funerals
The New Face of Traditional Funerals
15
Charlie Amiel 100 Years
16
Gypsy Joker
17
Fallen Soldier Comes Home
17
Arrive Alive
18
Some Jobs aren’t ‘Just Jobs’
18
InvoCare Employee Ranks
Number 1 in Oztag
19
Junior Bowler
of the Year
19
World Youth Day 2008
20
White Lady Funerals
Richard Davis (pictured left) braves the elements as he rides proudly in support of autism
White Lady Wonder
22
In Loving Memory of
Madeleine Marie Jansen 23
Remembering our Mothers
23
I N V O LV E
3
One on One with Mr Benjamin Chow, AO BE
Mr Benjamin Chow has been a member of InvoCare’s Risk Committee and Nomination Committee since
February 2007 and is also InvoCare’s most recently appointed Non-Executive Director.
Daniela Baguley, InvoCare’s Communication Manager, spoke with Mr Chow who provided some
interesting insights which clearly demonstrate the value he brings to the InvoCare Board.
Q: What was your first job?
BC:My first job was with the Hooker
Corporation where I worked as a trainee
project manager. In 1973, I left to join Home
Units Australia and was there for one year
before the Hooker Group asked me to return
as the South East Asia Manager for Land
and Housing. My wife and I then moved to
Kuala Lumpur so I could take on the role.
Q: As the newest InvoCare non-executive
director, what attracted you to Board?
BC:For the last six years I have been the
Chairman of the Council for Multicultural
Australia – a federal government advisory
council. My role was primarily to assist the
government to implement its multicultural
policy. When InvoCare Chairman Mr Ian Ferrier
and Director Dr Tina Clifton approached me,
they were looking for another Director who
could address cultural diversity issues.
Given my experience, I felt that it would be a
great opportunity to contribute to an industry
as culturally sensitive as the funeral industry.
For me it is simply an extension of the work
I have been contributing to on the Council
for Multicultural Australia.
Q: How would you define your
management style?
listening to music. I like popular classics both
instrumental and vocal. I like Andrea Bocelli but
my favourite would have to be Sarah Brightman.
Q: Could you describe a professional
challenge that you’ve faced in the past
year, and how you overcame it?
BC:I have learned over the years that people are
the most important asset of any organization.
It does not matter whether you are working
with volunteers or paid staff, the challenge is
to achieve a culture in which people can work
cohesively together to ultimately achieve a
unified goal.
It is necessary to focus on the management of
the relationship between workers or groups of
workers so that they communicate effectively
and understand each other’s role.
Q: What would you nominate as the high
and low points of your career?
BC:A low point would have to be about twelve
years ago when I was involved in litigation with
a large corporation. I was naive enough to think
that I could win but on reflection it was a ‘loselose’ situation right from the start.
BC:Australia has a wonderfully diverse
population. According to the latest Census,
44% of Australians were born overseas
or have at least one parent born overseas.
Australians have come from almost 150
nations around the world and speak more
than 200 languages at home.
One of my high points occurred in 2004 when
I was working on a land development project
in Hobart. I managed to overcome intense
lobbying by several green and community
groups by working with them to achieve a
‘win-win’ position for all parties. Given the
tension that is common with interest group
objections to developments this was an
astonishing achievement.
My style reflects my commitment to help to
create a more inclusive society in Australia.
I like to see that we can utilise 100% of the
talents of 100% of our people.
Q: You’re a member of the Council of the
National Museum of Australia (NMA); what
does that involve?
Q: How do you spend your leisure time?
BC:I like to spend as much time as I can with
my family. I also like travelling, snow skiing and
4
BC:I think I contribute more in two areas.
The first area is to bring to the table my extensive
knowledge of cultural diversity policies and
issues. The second area is my business skills.
I sit on the Audit and Finance Committee as
one of only two members who come from
a business background. I also chair the
Sponsorship and Development Committee.
This committee focuses on engaging the
business sector, as well as communities,
to work with the NMA so we can procure
additional resource for the Museum.
Q: Do you think Australian museums
receive sufficient corporate support?
BC:The NMA is located in Canberra and
that poses a challenge in terms of engaging
the support of larger corporations. We have,
however, been successful in engaging many
medium size businesses in the Canberra area
especially those in the IT area.
Some of our most prominent non-local
supporters have been Shell and Singapore
Airlines. The latter was responsible for funding
the transportation of items for the “Sunken
Treasure Exhibition.” The exhibits were
provided by the Sultan of Brunei.
Q: You played a key role in the
establishment of Harmony Day. What
inspired you to create it, and what is
its purpose?
BC:Harmony Day occurs each year on the
21st of March. It coincides with the United
Nations Day for the Elimination of Racial
Discrimination. It is a very important part of
the Federal Government antiracism campaign.
The main messages are “say no to racism”
and “embrace social harmony”.
I am very pleased that celebration of Harmony
Day has now become a community movement.
It is celebrated by many large corporations
including AMP, Woolworths, Rio Tinto, Bunnings
Warehouse, many community organizations
including Girl Guides, Surf Life Saving Australia,
Scouts, Rotary Clubs, Lions Clubs and sporting
organisations such as AFL, Tennis Australia and
InvoCare Leads the
Way in Staff Development
On the 31st of March InvoCare officially launched an exciting new initiative in
recognition that the future success of our business is dependent on ensuring that
we invest in the development of leaders. Over the past 12 months, succession
management has been a key strategy for InvoCare, and recognising and retaining
key talent is more important than ever before.
The Future Leaders’ Program has been designed to develop leaders who have the energy,
ambition and commitment to grow the business further and most importantly, to lead and
support our staff in a way that inspires and empowers them.
Australian Cricket, not to mention universities,
schools and even hospitals.
Q: Was being awarded the Officer of the
Order of Australia in 2007 a significant
moment in your life?
BC:Of course it is a real honour for me to be
recognised. But I see it more as recognition
of the collective effort of many individuals and
organizations who worked with me over the
last thirty odd years to try to create a more
inclusive society for all Australians.
Q: How important do you believe it
is for people to receive validation for
their achievements?
BC:Recognition is good for morale but for
me personally, it is more important to focus
on promoting tolerance and acceptance within
our culturally diverse society. This is something
I am strongly committed to and will continue to
pursue – with or without personal recognition.
Q: Is there any particular aspect of
InvoCare’s operations that you plan
to focus on over the next 12 months
as a Member of the Board?
BC:I would like to see a focus on researching
the different religious and cultural groups that
make up the communities in which InvoCare
operates. This will help to identify the gaps
that exist and we can then introduce services
that meet the requirements of these particular
community groups.
My work with the Australian Partnership of
Religious Organisations (APRO) has provided
insight into the peak religious groups that exist
within Australia. Through consultation with
representatives of the Council of Churches
and other such peak bodies, we will be able
to ensure that we are meeting the needs of all
our communities.
Following a rigorous selection process, 21 candidates have been identified to take part in this
inaugural program. These candidates are representatives of both the funeral and cemetery
and crematoria divisions.
Our goal is to nurture each individual so they may develop the skill and confidence to take
on the challenges of a location level management role as the opportunity arises.
As a ‘first’ for InvoCare, and the funeral industry, the Program was officially launched via
webinar. The next 12 months will see each of the Future Leaders take on experiential learning
opportunities to develop their leadership skills. They have also been partnered with a coach
who will provide them with ongoing support and guidance.
The collaborative nature of the program is particularly significant. To foster the practice of
sharing knowledge, experiences and ideas the Future Leaders will have access to a dedicated
online community learning platform. Here they will be able to communicate their progress
via forums and blogs. As we progress through the stages of the Program, participants will
have the opportunity to meet and share their knowledge and learning experiences through
interactive workshops.
Launching the Future Leaders Program has attracted considerable attention from the media
and external organisations as well as a number of individuals expressing a desire to join our
organisation. For InvoCare, the Program represents the beginning of a new direction in employee
engagement and reinforces our commitment to maintaining our standards as an industry leader.
Our Future Leaders
Participants
WA
QLD
NSW
SA
Vic
Location
Neville Matheson
Simplicity Funerals Osborne Park
Jacinta Williamson
Mareena Purslowe & Associates Subicao
Chris Peck-Wheatland
Western Australia Shared Services
Kaye Kirby
Simplicity Funerals Miami
Julian Birkenshaw
Reed/Botcher (Simplicity Funerals) Ipswich
Jo Cadzow
Somerville Funerals Robina
Tammy Mills
Albany Creek Memorial Park
Mark Smith
Mount Thompson Memorial Gardens
Jo Anne Shaw
Ann Wilson Funerals Dee Why
Peter Hoy
Allen Mathews Funerals North Ryde
Sheridan Walder Toll
White Lady Funerals Rockdale
Kay Toovey
White Lady Funerals Roseville
Betty Gray
Simplicity Funerals Paddington
Genean Beetson
Simplicity Funerals Penrith
Joseph Griffin
Newcastle Memorial Park
Bruno Kuehne
Lakeside Memorial Park
Karen Hornhardt
White Lady Funerals Plympton
Mandy Pridham
SA Coordination
Shane Lockyer
Blackwell Funerals Brighton
Ben Quick
Le Pine Heritage Funerals
Emily Choy
Le Pine Asian Funerals
I N V O LV E
5
Our greatest rewards come from families who acknowledge the care and pride we take in our daily work.
We are always very grateful when someone
To Phil Quinn – Purslowe Funerals
through the whole day and felt confident that
takes the time to write to us about the impact
North Perth
everything was being run smoothly as requested.
we have made whilst serving their needs.
A short note to say “Thank you” for your
Trish showed exceptional attention to details.
Most importantly, it is a tribute to the calibre
assistance in making Mum’s farewell a
It was the little things she did that helped so
of our staff.
dignified and special tribute.
much. Trish always double checked every detail
I’m sure she would be so happy with it all.
with Michael and understood the difficulties
To Vicki Henkelman – Drysdale Funerals,
Just a short note of thanks for the assistance
you gave us recently when organising the
The family are missing her but know she
is in God’s care.
funeral of our late father and father in law
Sincerely
John (Jack) Mitchell.
Nance
The funeral was perfect; the venue,
the celebrant, the floral tribute, it all went
To All at Hansen and Cole
without a hitch which is testament to
We would just like to thank you for your
your professionalism.
FRUITS OF THE SPIRIT Galatians 5:22 which
We would like to personally thank Arthur and
Bob who came to the house on the night of
Jack’s death. They accommodated our needs
and the way they conducted themselves
was appreciated.
Could you please pass on our thanks to
Doug the celebrant whose maturity in years
and experience in life provided a sincere yet
simple funeral service which is just what we
had wanted. One of the mourners commented
gave my dad Basil John O’Connor. We were
blessed with your service, kindness and
soft spirit which helped us get through our
sorrowful days leading up to the funeral.
The people who worked at Hansen and Cole
are very special they have been touched from
above. It takes a very special person to have
these traits.
be given.
the highest standard and make for a very
special place.
Finally thank you to you. Thanks for all the
organisational help that enabled us to give
Jack the send off he deserved.
Yours truly
Stephanie and Bryce
6
the funeral for Douglas Exon Job. You have
all done a wonderful job and made a rather
difficult day just a little bit easier.
Kind Regards
and James
Faye and Genelle
by us all. The grounds are maintained to
and the many tasks behind the scenes of
Patience and Respect and this is what you
family friend; no greater compliment could
tea room were fantastic and appreciated
involved in the process of planning, delivery
Michael, Helen, Marcia, Tristan, Job
Lots of love
Crematorium staff; the refreshments in the
We would like to congratulate everyone
is Love, Joy, Peace, Kindness, Gentleness,
that they thought he must have been an old
Could you also pass on our thanks to the
between families and their difference of opinions.
To Pamela Castensen – Mareena Purslowe
& Associates,
This letter is to convey our gratitude to Trish Barr
and her team for the service offered to our
family in the planning and the practical delivery
of the funeral for our Father and Grandfather,
Douglas Exon Job.
Trish, Barbara and Helen showed a great deal
of care, compassion and understanding to
the whole family. When needed, their discreet
assistance was offered to our Mother and
Grandmother, Lesley. We were never rushed
To Joanne McGrath
– Metropolitan Funerals,
It was good to talk with you today and express a
few feelings I had with regards to my experience
with your company.
My mother unfortunately passed away on
January 7 and after the initial shock of it all,
we realized that WE, my sisters and I had
the task of arranging the ceremony.
We were advised that Metropolitan was the
Home that we were to contact, and we are very
glad we did. Allen was the person who made
everything understandable and easy to live with.
As we were trying to come to grips with our
loss, there were so many things that had to be
decided. With Allen’s help and advice, we made
them and everything went beautifully.
From the very first meeting and right through
the whole process, everything was fitting of a
beautiful life.
My sincere thank you from my sisters and I.
Greg
In Appreciation
To Allan Drew – Allan Drew Funerals,
Again thank you. I would definitely recommend
To Richard Davis – Invocare CEO,
I need to express my heartfelt thanks
you, and when the time comes, use your
I would like to formally thank you for your
for yesterday.
services again.
wonderful financial support of our National
I realise, today, the problems that it created,
Christine
Conference in Alice Springs.
having to delay Dad’s funeral for so long.
It was extremely important to me that Mum
be there. I just didn’t consider much else at
the time. I know you were put in an awkward
situation, however at the time my main
consideration was Mimi.
I can say without any hesitation that this was the
The staff at Drysdale Funerals
We would like to formally thank Drysdale
Funerals for hosting and accommodating
the funeral of our son Ryan. We would like to
thank your staff for such empathetic, gentle
assistance with all the arrangements. Your
Thank you to you and your staff, once again
manager Chris Jones made a really difficult
Allan for a job well done. You smoothed things
time, less traumatic, less morbid.
out for me and made the day memorable.
children we were not prepared financially for
as I do seem to say to you, however, Mum will be
this situation. Chris made every effort to limit
with you also, when her time comes. She is 92.
our expense while keeping your company and
Thanks again for being understanding Allan.
our interests for Ryan at heart. Chris, with her
found the time a life-changing experience.
We have enclosed a certificate as a small but
heart-felt thankyou.
naturally caring nature also took a personal
interest in how our family were coping,
To Kaye Williamson – Simplicity Funerals
checking in on us from time to time offering
From the first contact I had with Kaye Williamson,
assistance where-ever she could.
I felt sure Simplicity was the company to go
On the day of the service (our dreaded day) Chris
with. Her handling of my initial enquiry was so
was professional and compassionate as was
understanding and friendly - Charlie was still in
Vicky, it isn’t just in the words, it is felt through
the hospital at the time but not expected to last
the tone and noticed in the manner. We lack the
much longer – and she understood how we were
words that truly express our gratitude but we
feeling and gave me all the information I needed
genuinely appreciate the experience and skill
to make my decision.
that is required for such a sensitive occupation.
When I received the call to say Charlie had
We would like to affirm, what we are sure you
died, I contacted my mother and told her I felt
already know – what exceptional staff members
Simplicity was the best company to go with.
Chris and Vicki are to your company.
I called Simplicity at 7.45am and spoke with
Regards
Carmen who just took over. After offering her
Trish and family
condolences, she took details of where he was
has held in recent decades. So many of our staff
As one would not expect to bury their healthy
I hope not to see you again for quite some time,
Sue
most moving Conference that Catholic Mission
Yours in Jesus
Martin Teulan BA DipEd, MA ThSt
National Director
and arranged everything and even for Robin to
come to my mother’s the next day to make the
final arrangements. From then on, everything
was organised, carried out efficiently,
professionally and with a compassionate
regard for our feelings at such a time.
I N V O LV E
7
InvoCare owns and operates
12 cemeteries and crematoria
in New South Wales and
Queensland. They have a strong
local heritage with some having
been places of memories and
tranquility since the 1930s.
Northern Suburbs Memorial
Gardens Commemorates
an Aussie Icon
In late 2007, members of the INXS fan club gathered to celebrate the 10th anniversary
of the passing of Michael Hutchence. The event was organised by longstanding
member of the INXS fan club – Lesley Sicilano who has taken the time to share her
sentiments with Involve readers.
It is 3pm on Saturday the 24th November 2007, a group of 15 INXS fan club members gather at
the Northern Suburbs Memorial Gardens to pay tribute to the Late Michael Kelland Hutchence.
We have come from all over to visit this memorial. One member has come from New Zealand,
others from Broome in WA and Mackay in Queensland, Adelaide, Brisbane, Melbourne
Those locations operating
and Sydney.
a cemetery and crematoria
We arrive at the memorial to a beautiful display of flags from all over the world signed by Michael’s
are known as Memorial Parks
pays individual respects and we have our photos taken behind the memorial. Then we gather in
and those operating only
a crematorium are called
Memorial Gardens. Both are
fans and gorgeous flowers placed on and around the Memorial. It is a beautiful sight. Our group
front of it and say a thankyou prayer for Michael and sing one of his songs “Shine Like it Does.”
It is a very emotional time.
Afterwards, Tom one of the Memorial Gardens’ staff, kindly brings out a CD player and the
beautiful voice of Michael is heard which enlightens everyone’s mood. We dance, we sing,
beautiful, tranquil and peaceful
and we reflect on what Michael Hutchence gave to the world and to us – his fans. Mrs Susie
environments where people
chats with us fans. We are honoured that she is there with us.
can reflect on a life lived.
Australia’s multicultural nature
Hutchence, patron of the Official Michael Hutchence Memorial site, is also in attendance, and
The fan club spend an hour at the memorial and leave with fond memories of our visit.
We would like to thank Daniela Baguley and Tom Vukelic and all the staff from the Memorial
Gardens for their attendance and for making our visit memorable.
is recognised with a range of
Thankyou.
burial, cremation and memorial
Kindest Regards
options on offer. These include
Lesley Siciliano
Asian sections designed by Feng
Organiser of the INXS.com Fan Club visit.
Shui masters and the availability
“We dance, we sing,
and we reflect on what
Michael Hutchence
gave to the world and
to us – his fans.”
of outstanding crypts, vaults and
family mausoleums preferred by
many European communities.
There are hundreds of memorial
options to reflect the needs
Lesley Siciliano
of each individual and suit
all budgets.
Lesley stands proudly beside Michael’s memorial
8
A Garden for Eternity
When we think of award-winning gardens a memorial park or cemetery is perhaps furthest from
the mind. In reality, a cemetery is a homeland for family memorials that are a sustaining source
of comfort to the living. Therefore it is only fitting that the final resting place of our loved ones
resonates the utopian atmosphere we associate with the afterlife.
InvoCare is committed to satisfying a family’s expectations when it comes to defining the best
way of remembering a loved one. That is why several years ago the Annual Parks and Garden
Awards were introduced with the great support of staff from InvoCare’s Cemetery and
Crematoria division.
These awards provide a wonderful opportunity to showcase the beauty of the Parks and are
Newcastle Memorial Park
a testament to the high ideals of the staff who maintain them.
The 2007 awards held in November, were more than a mere horticultural assessment of the
Parks. The judge’s approach was to assess the Parks from a visitor’s perspective.
Whether from the perspective of someone attending a service or arrangement or someone
visiting a memorial, the primary goal was to ensure the overall appearance of the Park was
perceived as comforting and a peaceful setting. Above all, it was important to see evidence
that the Parks were cared for and well maintained and that memorials were appropriately fitting
for someone who had passed away.
The judging itself posed some interesting challenges. One main difference to consider was whether
the Park was dedicated to cremation memorials or whether it also had facilities for burials. The age
of the Parks also highlighted some significant contrasts in the landscape.
Deciding the winner was no easy task considering each Park has its own distinctly unique appeal.
Rookwood Memorial Gardens is not only InvoCare’s oldest Park but also located in of one of
the oldest cemeteries in Australia. Its beautiful heritage aspects, and those of Northern Suburbs
and Mt Thompson Memorial Gardens, are a contrast to the expansive open spaces and modern
facilities of Albany Creek and Lakeside Memorial Parks.
In New South Wales Forest Lawn Memorial Park was commended for its diversity and
The Chapel at Northern Suburbs Memorial Gardners
multicultural appeal. Lakeside’s intrinsic beauty made it a very strong contender and
Lake Macquarie was considered amongst the most picturesque.
In Queensland the stand out Parks were Mt Thompson and Albany Creek. Mt Thompson as
Brisbane’s oldest Memorial Garden exudes the charm of yesteryear and is a stark contrast to
Albany Creek’s modern, expansive landscape and modern facilities.
The degree of difficulty in nominating one overall winner was in the end, too great for the
esteemed judge, Richard Davis. InvoCare is therefore pleased to announce the winners were
Northern Suburbs Memorial Gardens and Newcastle Memorial Park.
Established in 1933, Northern Suburbs is amongst New South Wales’ oldest Memorial Gardens
and the second oldest of InvoCare’s Parks. Set on 40 acres filled with heritage roses and
surrounded by a natural bush backdrop the peaceful tones of this urban haven create an
atmosphere of serene comfort.
Newcastle Memorial offers a careful balance of old and new. The combination of the palm lined
drive beautifully complements the lush surrounds of the lakeside memorials and delicate rose
gardens making this picturesque setting hard to ignore.
Until next year’s awards InvoCare will continue to work with families to ensure their expectations
are exceeded in the quest to create the ultimate garden for eternity.
The heritage roses at Northern Suburbs Memorial Gardens
I N V O LV E
9
Mt Thompson’s West Chapel
Re-Opens Her Doors
It took more than 20 years from the time of
the first discussions to establish a crematorium
in Brisbane before it eventually happened.
Mt Thompson Memorial Gardens, Brisbane’s
oldest crematorium, officially opened on
September 11, 1934.
Mt Thompson has provided great solace
for many families over the years and is
the final resting place of many dignitaries:
Sir Colin Thomas Hannah – former Governor
of Queensland; Sir Arthur Leslie McDonald
– Chief of Air Force Staff; Sir John Lavarack
– Governor Queensland in 1946 and his wife
Sybil; the 13th Prime Minister of Australia
Rt Hon Sir Arthur William Fadden; even the
Chapel’s original architect Peter Addison and
his wife are memorialised in a family vault.
On February 6, Mt Thompson’s heritage listed
West Chapel officially re-opened; restored to
its original glory. The five month renovation
successfully captured the original essence
of the Chapel’s heritage, and returned to
the Brisbane community a Chapel that is a
beautiful and calming place to visit with an
authentic, historic ambience.
Original marble floors have been restored and
reminiscent of Mt Thompson’s earlier days, pews
have been removed from within the Chapel
and replaced with single chairs. A replica of
the original mural ‘Lifting the Veil of Convention’
by Queensland artist William Bustard was
produced by Queensland based studio artist,
Scott Christensen. The mural stands 12 feet
high gracing the inside of the Chapel.
“It is a privilege for me to lead you in this
The Chapel is heavily influenced by the Art
Deco movement of the 1920s and 1930s,
a period synonymous with opulence and luxury.
Lead lighting has been restored to meet
modern safety requirements yet still exemplify
the essence of the era. As well as honouring
the West Chapels heritage, modern features
have been introduced. Families can now enjoy
access to the latest audio-visual technology
to create a more personalised and interactive
memorial for their loved ones.
tranquillity and a place of comfort. So many
Holland Park’s Councillor Catherine
Bermingham and local RSL President
Mr Allan Hillier were amongst the honoured
guests attending the re-opening. Father
Gerard McMorrow, led the attendees in
prayer and formally blessed the Chapel.
One of the highlights of the evening was
Master of Ceremonies and local celebrant
Rod Schafferius sharing his personal sentiments
of Mt Thompson Memorial Gardens.
Holland Park’s Councillor Catherine Bermingham, Father Gerard McMorrow, InvoCare COO Andrew Smith, InvoCare
Cemetery & Crematoria GM Armen Mikaelian
10
ceremony because I have led so many families
and people as they farewelled their loved ones
in this place. I just love the West Chapel and all
that it represents.
For some 80 years families in Brisbane and
beyond have found this to be a place of
families almost immediately think of the
West Chapel when you say Mt. Thompson
crematorium. Even my own Aunty Venie
Sharrock was farewelled here in 1976 and
her ashes are placed in Wall No. 41. For my
mum’s family this is a place to come to pay
tribute and to remember.
So year after year this place has a history
of honour tribute and memory.
For decades to come I am sure this place will
remain a place for families to come to be able
to say goodbye with dignity and in honour,
continue many family traditions.”
Rod Schafferius - Celebrant
The West Chapel at dusk
Mobile
Maintenance
Crew
Meet Jye – fresh out of school with a
keen interest in the outdoors. Garry – his
background is carpentry and he likes power
boat racing and motor sports. Frank has
been working at Northern Suburbs Memorial
Gardens and wanted to add a little variety
to his work day. Daniel has a background
in horticulture and is keen to pursue this
vocation. Simon enjoys the outdoor life and
his desire for a tree change led him to grounds
keeping. Together they represent InvoCare’s
NSW cemeteries and crematoria division’s
inaugural mobile maintenance team. The crew
is committed to ensuring that the grounds of
our Parks are exceptionally maintained for the
benefit of all our visitors.
The team will call Castlebrook their home base
and will divide their attentions between Pinegrove,
Forest Lawn and Castlebrook Memorial Parks.
Under the supervision of each location’s Park
Superintendent, the crew will carry out specific
maintenance tasks to ensure the highest
standard of presentation in each of the Parks.
Pictured from left to right Jye Goodlet, Daniel Lee, Frank Barbara and Simon Jones, the mobile Maintenance Team get
ready to start their day
Our visitors will reap the rewards of beautifully maintained
and presented Memorial Parks and Gardens.
Pinegrove, Forest Lawn and Castlebrook
have embraced the new venture and are
working closely with the crew to ensure the
achievement of our maintenance goals.
the program will make a significantly positive
The crew will enable existing maintenance
staff throughout the various Parks to continue
their maintenance regime while the crew
concentrates on the finer details. This will
include a “lift and level” program (ensuring the
level and uniform nature of all memorial plaques)
to be scheduled in the winter months. Overall,
are more resources to cope with regular
impact on the vista of the Parks and improve
safety standards for Park staff and visitors.
Increased staffing levels will also ensure there
maintenance schedules of fertilisation, irrigation
and general maintenance of plants and gardens.
Ultimately, our visitors will reap the rewards of
beautifully maintained and presented Memorial
Parks and Gardens.
Adopted Lifeline Family
Sadly there are many Australian families that struggle to make ends meet. For these families,
Christmas can be a time of despair rather than rejoicing. Organisations such as Lifeline do their
utmost to support struggling families, but every extra bit helps.
Last Christmas, the staff of Allambe Memorial Park, Somerville Funerals and the Gold Coast
Operations funeral division thought about what they could do to make a difference for one family
registered with Lifeline. Each staff member donated ten dollars to ensure the season was a
joyous occasion for a single Queensland grandmother raising her nine year old grandson.
Their generosity meant the family could enjoy a beautiful Christmas hamper and one very happy
nine year old received a brand new bike.
It is a privilege to be associated with such a thoughtful and generous group of people.
Allambe Memorial Park’s Operations Manager Wayne
Fuller and Concierge Brad Holcombe worked hard to
ensure a special Christmas for a Lifeline family
I N V O LV E
11
Chinese Australians Celebrate Qing Ming
at Lung Po Shan Memorial Gardens
The Multicultural Unit’s Phillip Lam assists Feng Shui Master Cheung Hon to light the incense for the cleansing ceremony
With each Spring comes the feeling of rebirth
and time for Chinese families to celebrate the
ancient tradition of Qing Ming. On 30 March
this year, almost 600 Chinese Australians
visited Lung Po Shan Chinese Memorial
Gardens at Pinegrove in Sydney’s west.
Literally meaning ‘Clear and Bright’, the Qing
Ming is a time for people to remember and
honour their ancestors. Young and old visit
their ancestors’ graves, cleaning or sweeping
memorial sites and offering up prayers and
gifts of food, drink and special paper money
to cleanse any bad spirits.
In China, Hong Kong, Malaysia and Thailand
the Qing Ming festival is officially a public
holiday. This year was the 10th anniversary of
Qing Ming festivities at Lung Po Shan and was
commemorated with the memorial planting of
28 Cyprus Pines.
The native Cypress Pines were specifically
selected for their tall and upright nature,
symbolising a straight line up to heaven.
The 8 in 28 also has numerological significance
for many Chinese people, as it represents
prosperity. The Beijing Olympics, for example,
12
are scheduled to commence at 8:08pm and
8 seconds on 8/08/08.
Each of the memorial Cypress Pines were
given a special name inscribed on a plaque
underneath the tree. Meaningful words such
as Prosperity, Longevity, Happiness and
Health, were chosen from suggestions
contributed by community members.
The 28 trees were planted by Chinese and Local
Government dignitaries, as well as local families
whose ancestors are memorialised within the
Lung Po Shan Chinese Memorial Gardens.
Pinegrove Memorial Park strives to cater
for people from all religions and cultural
backgrounds, and the Chinese community has
welcomed the pair of granite dragons on the
elegant gateway or Pailaw and feng shui post
(wah bui pole) that have been situated within
the grounds of Lung Po Shan.
InvoCare’s Multicultural Unit was honoured
by the presence of Auburn Mayor Le Lam,
and Auburn Councillor Jack Au, Mr James
Chan, President of the Australian Buddhist
Association, Ms Cheryl Cumines, Vice
President of the Chinese Heritage Association
of Australia, Councillor Tony Bleasedale from
Blacktown City Council, InvoCare Director
Mr Benjamin Chow and renowned Feng Shui
Master Cheung Hon who was also responsible
for the garden’s design.
“In ancient times, we celebrated Qingming
with dancing, singing, picnics and kite flying
and coloured boiled eggs would be broken to
symbolise the opening of life. In the capital, the
Emperor would plant trees in the palace grounds
to celebrate the renewing nature of spring and in
the villages, young men and women would court
each other,” said Mayor Le Lam.
“The traditional cypress pine trees that we
plant here today create the best flow of cosmic
energy to keep our ancestors happy and
represent a straight line to heaven.
I am honoured to be asked to plant one
of these pine trees and I pay tribute to my
ancestors in this action.”
Qing Ming is a time for
people to remember and
honour their ancestors.
Some
Jobs aren’t
‘Just Jobs’
A poem by Lee Allen
(Tobin Brothers Funerals Canberra)
To do as we do requires the utmost
empathy and care,
So families truly understand, we are
always there.
Twenty four hours a day, the week
of seven days,
To assist in helping others when their world
seems such a maze.
Burning incense is believed to ward off bad spirits
Silent words, a quiet ear, a gentle
helping hand,
Until they find their inner strength and
they’re able to stand.
It may take a day, a month, a year or maybe
just a week,
Though until we know we’ve done our all
our job is incomplete.
Whether we’re at Tobin Brothers, or a White
Lady in disguise,
We pride ourselves in doing our best and
expect no pay rise.
As we know our job’s not a job, it has its
own rewards,
Making a difference to someone’s day and
knowing we’re the cause.
Feng Shui Master Cheung Hon, President of the Australian Buddhist Society Mr James Chan, InvoCare COO
Mr Andrew Smith, Mayor Le Lam and Blacktown Councillor Tony Bleasedale
To hold a hand, to give a smile, to even
wipe a tear,
To listen when they’re angry or sad, to let
them know we’re here.
I’m proud to work at White Lady and even
Tobin Brothers,
For the dignity, respect and all care given,
I wouldn’t work for another.
We don’t expect a thank you, verbally
or by card,
We do as we do because we choose to,
be it easy or hard.
Everyday has its own rewards, and every
day is new,
With a woman’s understanding, and gently
guiding you through.
We will talk of all your needs, have
compassion for your loss,
If there is anything I can’t answer, I would
ask my boss.
Entrusting us with your loved one, we take
the extra care,
To give and do all we can, so you
Hundreds of families gather to pay their respects at Lung Po Shan Memorial Gardens
understand we’re there.
I N V O LV E
13
Providing families with a simple,
dignified, respectful and affordable
approach to arranging a funeral.
Simplicity offers:
• A simple and practical
approach making arranging
a funeral an easy to
understand and smooth
process for families
• Affordable and flexible options
Simply Legendary
enabling families to tailor the
funeral service to their needs,
expectations and budget
Funeral Director David Pearson leads the way for Richard Coles in his Coca Cola Ambulance
Led by Funeral Director David Pearson, Simplicity Funerals in Osborne Park recently
conducted the funeral service for the Late Mr Richard Coles. A long serving Variety Club
• Support for individuals
Basher and Captain of the Vintage Coca Cola Ambulance, Richard Coles dedicated his time
and communities through
to raising money for sick and disadvantaged children.
information and education
Richard was taken to Pinnaroo Cemetery from Simplicity’s Osborne Park Chapel in WA in his
beyond the funeral service
horns according to tradition on arrival at their destination.
trusty ambulance accompanied by a cortege of more than 20 themed Bash Cars sounding their
• 45 locations throughout
Australia
Simply Wonderful Service
To Jenny Smith - Simplicity Funerals
I would like to thank you on behalf of Tina Cheung (our very regular disabled passenger), and
Sir Roden Cutler Charities Inc, for the opportunity you offered us to make calls overseas for our
passengers and those we help.
I can't tell you how much this meant to Tina, who rang Vietnam, and was able to speak to
her brothers and sisters. As she was speaking to each family member another would run to a
neighbouring house to call another relative for her to speak too. She thanked me several times
for organising this for her.
She also spoke about how kind and helpful the people were at Merrill Lynch and the lovely
food that she was offered (although she did say she was too shy to have more so only had
one lovely sandwich).
Tina also spoke about how nice the person was who took her home.
Please pass on our sincere thanks to all those involved at Merrill Lynch and please remember
our charity for next year.
Again, many thanks
Christine Baramilis
Sir Roden Cutler Charities Inc
14
some of the oldest names in
The New Face
of Traditional
Funerals
the Australian funeral business.
To Embrace a Lifetime, We Give You Time
Through generations of
A new brand advertising campaign for our
traditional funeral brands was launched to our
traditional funeral staff in all states on 31 March.
The launch included a behind the scenes look
into the making of the television commercial.
InvoCare has 73 traditional style
locations in Australia including
experience in the funeral
industry, and the strong heritage
associated with our names, the
traditional style brands bring
a wealth of experience to the
arranging process. Our staff fully
understand the requirements of
different cultures and religions.
Staff are recognised by their
traditional, smart attire.
The service offered is as
professional as it is personal.
Introducing a new brand commitment,
‘To Embrace a Lifetime, We Give You Time’ the
advertising campaign comprises television, radio
and press and commenced nationwide on 6 April.
A distinguishing feature of the campaign
is the supporting role our funeral directors
play in the television commercial and press
advertisements to localise the respective brands.
The campaign was carefully researched before
the launch. Insights into the behaviour of
funeral service consumers and feedback from
focus groups to the creative concepts allowed
the campaign to be fine tuned to meet the
current and future needs of our customers.
Filmed at Le Pine Funerals Eltham, Victoria
Laurie Marshall (Area RM Traditional Funerals Newcastle
Region, NSW) is prepared by makeup for the shoot
contemporary funeral service through the
eyes of a teenage girl. Images of the girl’s
grandfather are scanned into a computer to
produce a DVD shown in the chapel service.
The story depicted in the commercial directly
encourages the growing use of PowerPoint
and DVD presentations at the services
conducted by our traditional brands.
Direction for the development of the campaign
was provided by a task group comprising
Ian McKenzie (GM InvoCare Marketing and
Communications), John Fowler (GM InvoCare
Funerals Victoria), Greg Bisset (GM InvoCare
Funerals NSW), Andrew Pulsford (RM Traditional
Funerals NSW), Joanne McGrath (Area RM,
Traditional Funerals NSW) and David Donnelly (MD
Instinct and Reason, Market Research Company).
the new television commercial shows a
The filming of Laurie Marshall (Area RM Traditional Funerals Newcastle Region NSW)
I N V O LV E
15
The Adelaide Rowing Club form a guard of honour as they farewell Charlie
Charlie Amiel
100 Years
According to Charlie, some of his best rowing
magazine articles about rowing. In the mid
was as a representative of the Port Adelaide
1990’s he handed his 90 volume collection
Amateur Athletic Club and the Port Adelaide
of scrapbooks to the Mortlock Library,
Rowing Club.
covering the period 1913 to 1979. The library
• SARA Life Member (from 1950)
In 1947 he was appointed manager of the
now has 8 meters of scrapbooks on rowing
1947 SA King Cup crew and went on to row
and it is thought to be amongst the best
in Perth on the wide expanses of the Swan
collection of rowing memorabilia in Australia
• WL Foundation Member (1976)
River. Charlie earned the ire of the RSL and
and a great contribution to the history of
• SARA Chief Historian
the good burghers of Perth for organising a
rowing in Australia.
• SARA Vice President (1950-2003)
On Thursday 7 February, Blackwell Funerals
conducted the funeral of Prospect resident
training session on Anzac Day, just prior to
the race day.
Charlie’s thanksgiving funeral mass was
celebrated at St Laurence’s Church North
After retiring from active rowing Charlie
Adelaide. At the conclusion of the mass,
immediately joined the Union of Old Oarsmen.
members of the Adelaide Rowing Club formed
Upon his retirement he was presented with an
a guard of honour to farewell Charles outside
award for exemplary service.
the Church. As his coffin was carried from the
Club (ARC). He was also an old scholar of
Charlie retired from his 50 year post as
Church the rowers gave the ‘chant of a dozen’.
Christian Brothers College in Wakefield Street.
Vice President of the South Australian
This is the call given by the cox near the end
Rowing Association at the age of 97!
of the race for one final effort.
at club level yet he maintained he was never
All through his life Charlie collected local,
Charles Amiel died peacefully in his sleep
a contender for State competitions.
national and international newspaper and
on Sunday 3 February 2008.
and centenarian, Charles Wallace Amiel.
Charles began rowing in 1927 with the
Mercantile Rowing Club and became a
founding member of the Adelaide Rowing
His passion for the sport led him to compete
16
Gypsy Joker
On Friday 4 January 2008, Purslowe Funerals
in Midland was asked to assist in a most
memorable funeral service.
Mr. Terry McCormish, better known as “Gorilla”
was a bikie and member of the Gypsy Jokers
Club for more than 30 years. Some 300 bikies
travelled from all parts of WA and Australia
to attend Gorilla’s funeral service and see
him laid to rest at the Midland cemetery with
full honours from members of the Gypsy
Jokers Club.
According to legend, Terry was one of the
“Old School” and a 1%’er. His family and
many friends gathered at the cemetery to
celebrate his life with stories and an outdoor
multimedia tribute.
Location Manager Raymond Letchford leads the coffin procession through the guard of honour
Fallen Soldier
Comes Home
Purslowe Funerals recently conducted the
Funeral of SAS Patrol Commander Sergeant
Matthew Locke who was sadly killed in action
in Afghanistan.
Purslowe Funerals’ Troy Lewitzka was
responsible for arranging and conducting
the funeral with the assistance of Location
Manager John Tidman and a number of
Purslowe and Shared Services Staff.
Almost 1,000 mourners attended the service
in the Norfolk Chapel at Karrakatta Cemetery.
Amongst the many local and interstate
dignitaries coming to pay their respects were
the Prime Minister, Leader of the Opposition
and the Head of Defence. Sergeant Locke was
afforded full military honours.
Funeral Directors Troy Lewitzka and John Tidman leading the hearse into Karrakatta
One of the most touching moments was when
his wife Leigh spoke to those present about
her life and relationship with Matt and their
young son Keegan. A DVD presentation also
featured in the service. John Williamson was in
attendance and sang “True Blue” as a tribute
to Sergeant Locke.
The service concluded with a volley from the
firing party, the Last Post and Rouse. The
funeral was a most touching tribute to a brave
soldier. It was a great honour for Purslowe
Funerals to be able to assist the SAS and the
family at this time.
The gun carriage bearing the coffin is led by members of the SAS to the Norfolk Chapel
I N V O LV E
17
The Purslowe hearse takes the opportunity to spread the ‘safe driving’ message
Arrive Alive
Throughout the Christmas and New Year
The last campaign was launched on Friday
Location Managers Hugh Torpy and Raymond
periods the nation typically sees an increase
7 December 2007 and supported by Perth’s
Letchford worked alongside the organisers
in traffic accidents. In an effort to heighten
Purslowe Funerals. A convoy of police and
and were supported from Shared Services
awareness of driving safely on the roads
emergency vehicles formed a procession
staff. In addition to attracting considerable
over the holiday period, the WA Police and
through the streets of Perth and were led
television coverage, the event provided a
Emergency services promotes an annual
by two Purslowe hearses.
worthwhile opportunity for Purslowe Funerals
to reinforce the safe driving message.
“Arrive Alive” campaign.
Rallying Support for East Timor
South Australia’s Blackwell Funerals
recently sponsored a Rotary Club initiative
to provide better health care facilities in
Timor-Leste. The International Infancy,
Midwifery, Obstetrics and Gynaecology
Aid Programme (IMOG) aims to address
the distressingly high rate of infant,
neonatal and maternal mortality in areas
of need around the world. Their mission
is to support and strengthen local health
services and systems to save lives and
improve the health of mothers and babies.
Behind the wheel of the Porsche was Peter
Mayer accompanied by navigator Patricia
Melzer. The entry’s only incident occurred at
the end of day two. Luckily a split oil hose for
the clutch was detected only 500 meters from
the mechanic’s workshop and a replacement
A total of 34 cars failed to finish due to crashes
or mechanical failure and another 16 retired at
various stages due to “incidents”.
Overall, the rally was a great success with the
Porsche arriving 16th out of 79 in Late Classic
and 20th overall out of 137 competitors.
hose ensured the car would remain in the race.
IMOG has a five year program sanctioned
by the Ministry of Health to strengthen the
District Health System for reproductive health
& safe motherhood in the Bobonaro District
of Timor-Leste.
The most recent Adelaide Classic Car
Rally provided the ideal opportunity for
Blackwell Funerals to show support for
this worthwhile initiative.
Pictured from left to right David Lloyd of Blackwell Funerals, driver Peter Mayer and Dr Bruno Giorgio (one of the project
founding members) resting on the bonnet
18
InvoCare Employee Ranks Number 1 in Oztag
Wollongong’s Hansen & Cole Funerals’
Directors’ Mick Bourke recently refereed at
the Australian Oztag Championships held in
Coffs Harbour and proudly walked away as the
number 1 ranking referee in Australian Oztag.
It was a very tough weekend for Mick with a
lot of rain falling from Friday up until Saturday
and finally clearing in time for the finals on
Sunday. He refereed the under 23s between
the ACT and The Wolves (a composite side
made up of players from the St George and
Canterbury areas). The game was locked up
at full time with the scores at 5 all. The ACT
eventually came running out winners with the
score at 8 to 5 in extra time. Mick claimed
it was one of the fastest games he has ever
had to referee. The game ran at full pace with
players demonstrating all the skills that you
would expect from a well drilled rugby league
side. Mick paid tribute to his linesmen Bob
Cummings and Gary Green and claims he
could not have done without as they made
him look good.
Mick proudly sports his Oztag referee uniform
included ranking 4 in the 2006 Australian
Warwick Hansen and the staff at Hansen &
Championships, refereeing the Oztag World
Cole have been great ‘Mick’ supporters for
Cup in New Zealand in February 2007,
over the past 2 years alongside legendary
Mick, who originally took up refereeing
the 2007 Queensland State Cup, the 2007
rugby league referee Bill Harrigan, and former
Oztag to keep fit, has refereed the game
NSW Junior State Cup, ranking 2nd in the
NRL referee Tony Kelly. Mick is grateful for all
for approximately five years. Over the
NSW Senior State Cup and first in the 2007
their support and the input they have had which
past 12 months his achievements have
Australian Oztag Championships.
has helped him attain his current success.
Junior Bowler
of the Year
Supporting young Lawn Bowlers is the latest
initiative of the Gold Coast’s Somerville Funerals.
As a long time supporter of Lawn Bowls on
the Gold Coast, Somerville Funerals has been
sponsoring a variety of tournaments and
providing the annual Bob Davis Cup for the Club
winner of the 1st Division Pennant for many years.
At the 2007 end of year presentations,
Somerville Southport’s Location Supervisor
Jenny Crewes, was impressed by the growing
numbers of young people involved in the
sport, and approached the District President,
Kevin Goldie, with the suggestion of an
encouragement award for young players for
the 2007 season. Jenny is pictured here with
Robert Wild receiving his award for Junior
Bowler of the Year at the 2007 end of year
presentation night.
Robert Wild, 2007 Junior Bowler of the Year and Jenny Crewes, Somerville Funerals Location Supervisor
I N V O LV E
19
Pictured from left to right, Andrew Hogan General Manager, Purslowe Funerals, Purslowe Funerals Location Manager Raymond Letchford and Archbishop Barry Hickey
and Perth WYD Director Anita Parker
World Youth Day 2008
From 15 – 20 July, Sydney will play host to
World Youth Day (WYD). Organised by the
Catholic Church, World Youth Day enjoys the
reputation of being the largest youth event in
the world.
promotional and fundraising activities.
leave for Sydney. The highlight however,
The funding has been distributed through
was the judging of the Sand Sculpture
InvoCare’s traditional funeral brands across
competition held at Scarborough Beach
the states to aid local Catholic churches and
on Saturday 23 February.
diocesan in their promotional and fundraising
activities for WYD. The fundraising activities
Young people from throughout the
The event will mark the first visit to Australia
of His Holiness Pope Benedict XVI and will see
thousands of young people gather to celebrate
the Catholic faith.
It is anticipated to be the largest event
Australia has ever hosted. Around 220,000
international visitors are expected to make
the pilgrimage to Sydney throughout the
week-long event, which is more than the
Sydney 2000 Olympics.
In WA, Purslowe Funerals’ contribution went
Barry Hickey on the judging panel. Other
towards supporting numerous activities within
judges included senior management and
the four key parishes within the Archdiocese
staff from the Catholic Education Office,
of Perth.
Local Councillors and Members of The City
In support of the occasion, InvoCare has
generously pledged $40,000 towards
Walkathon, Cross and Icon Procession and the
20
have been many and varied and following
are some of the examples of support given
throughout the various states.
The activities include coordinating meetings,
workshops and events such as the Pilgrimage
final commissioning Mass before the delegates
Archdiocese descended on Scarborough
Beach to participate in the competition.
Purslowe Funerals’ Jennifer Ottaviano
and Raymond Letchford joined Archbishop
of Stirling local council, and members of the
Knights of the Southern Cross. A great time
was had by all.
In NSW, both Hansen & Cole
Funerals and Tobin Brothers
Canberra Funerals also
supported local diocesan
fundraising activities. In the
diocese of Wollongong, Bishop
Peter Ingham graciously
accepted the contribution and
acknowledged Hansen & Cole’s
keen support of the 2008 World
Youth Day activities.
Pictured from left to right, Carla Brookes – Marketing Manager, Wollongong Diocese WYD Committee, Joan
Hamilton,– Location Manager for Hansen & Cole, Warwick Hansen - Regional Manager, The Most Reverend
Bishop Peter Ingham – Bishop of Wollongong, Mike Deasy – Catholic Missions – Diocese of Wollongong,
Daniel Hopper – Wollongong Diocese WYD Committee
Purslowe Funerals’ Jennifer Ottaviano and Raymond Letchford team up with other judges and some of the entrants
World Youth Day is anticipated
to be the largest event Australia
has ever hosted with more
visitors than the Sydney
2000 Olympics.
Archbishop Mark Coleridge of the Canberra and
Goulburn diocesan was the grateful recipient of Tobin
Brothers’ WYD donation and commended Tobin
Brothers on their charitable community involvement
Archbishop Mark Coleridge of Canberra and
Goulburn diocesan acknowledges the support
of Tobin Brothers Canberra Funerals
I N V O LV E
21
White Lady Funerals and
Mareena Purslowe & Associates
are staffed entirely by women
bringing a refreshing, modern
touch to the funeral industry.
They:
• Uniquely feature all female
staff, elegant white uniforms
with burgundy hats and a fleet
of white vehicles
• Offer funeral services for those
who want greater diversity
in honouring the life of
a loved one
• Reflect an eye for detail as
White Lady Funerals’ Plympton Location Manager Pauline Frontino, Lynette Donnellan and General Manager
of Funerals in South Australia, Jason Maher
White Lady Wonder
they draw on a loved one’s life
Lynette Donnellan is a highly valued member
to work with and gain valuable experience
to personalise arrangements
of the South Australian White Lady team. She
from some of White Lady Funerals’ founding
as well as producing
began her career with White Lady Funerals in
team members.
Adelaide on the 6th of January 1998 and what
attendance cards and
a baptism of fire it turned out to be! Lynette
memorial books and providing
eager to start the day’s assignments. Donning
memorial candles to families
at the end of the service
• Provide an after service
was welcomed by a frenzy of White Ladies
her hat, Lynette set out to work on the first
of three funerals assigned to her – she was
designated as hearse driver (a challenge she
had never faced before).
On her first day, White Lady Funerals
care that is second to none
conducted nine funerals. The second day was
throughout the White Lady
the same. By day three, things had slowed
Funeral homes Australia wide
Despite feeling slightly overwhelmed at the
down with only eight services scheduled.
end of day one, Lynette decided that she
could definitely do this. Ten years down
22
Working directly with families to arrange and
conduct services, is a vocation of choice
for Lynette. “There is no other work I would
prefer,” said Lynette. In her ten years of
service, Lynette has conducted well over
1,000 funeral services and has worked with
some families on more than one occasion.
Lynette is currently on long service leave.
Rather than taking time-out to enjoy a well
earned rest, she has kept herself busy
preparing for her son Eli’s marriage which
happened in March. She even hosted
the reception.
Our congratulations to Lynette on the
the track, thanks to her calm and efficient
truly outstanding job she has performed
demeanour, Lynette can look back and laugh
as a funeral director. We just hope that
at being ‘thrown in at the deep end’. What a
Gordon Ramsay doesn’t discover her
way to learn! Lynette however, was fortunate
culinary prowess!
In Loving Memory of Madeleine Marie Jansen
In January this year an article appeared
Her wish was for her ashes to be scattered
Anyway I could go on and talk about my mum,
in Queensland’s Warwick News in an
under a Weeping Willow tree or by a body of
the late Madeleine Marie Jansen for the next
attempt to solve the mystery of plaque
water. A Willow Tree because of her strong ties
few months and still not come to an end of her
to the Old Religion. I promised mum and have
life’s story because of the type of person she
fulfilled it. It took my wife Charmaine, son Jacob
was on this earth. All I can really say is that I
and I four months of Sundays driving around
am very proud to have been her son and to be
South-East Queensland looking for that special
the closest to her in our family.
on a tree in a local council park. The
name on the plaque was Madeline
Maree Jansen and beside the plaque lay
a White Lady rose. A little investigative
work put us in contact with Pierre
place where mum would be happy to be.
We found it and I scattered mum’s ashes under
Jansen, Madeleine’s son. He was more
that tree, gave her a good swig of Scotch and
than happy for the opportunity to pay
Dry to keep her company on her trip.
tribute to his late mother and shares the
She was and is still loved by all her many close
following with us.
This photo is the epitome of my mum the late
Madeleine Marie Jansen. My name is Pierre
and I am one of her sons.
MAY SHE REST IN PEACE. She’ll probably be
too busy having fun and causing a stir in the
fifth dimension.
By Pierre Jansen
friends. She was the life of any party and lived
life day by day to the fullest, she was very
generous with everything she had. On a few
occasions that I know of in the past she had
noticed a family who were down in the dumps
Mum passed away peacefully in her favourite
and hard up for money and not knowing them
chair at home on the 20th December 2006
from a bar of soap would hand over a few
with my wife Charmaine and I by her side.
hundred dollars to them just to help. I know this
My last words to her were “enjoy your trip
because I was there with her. I have seen grown
mum we love you” and she answered me
men cry because of her generosity and her
saying “OK” and she was gone.
willingness to help others because she could.
Madeleine Marie Jansen
Remembering our Mothers
Mothers’ Day has its origins in the ancient
Local musicians welcomed guests with
Roman festival of Matronalia which celebrated
beautiful flute and violin music. Those attending
the Goddess of childbirth, Juno. The first
the service were also given seeds to plant and
‘modern’ Mother’s Day was organised in 1908
candles to light in memory of their loved ones.
by Anna Jarvis in memory of her own mother,
a social activist and peace crusader.
Chaplain Tracey Hockey, President of Motor
Neurone – Jim Benson and ABC presenter
Mothers play an important part in our lives,
Verity James were the morning’s guest
and for many it is important to maintain the
speakers delivering messages of love and
ritual of Mother’s Day, even after our mothers
thanks to mothers past and present.
or grandmothers have passed away.
Each year Mareena Purslowe & Associates
observe this tradition. On Sunday 11 May, to
celebrate the centenary year of Mothers Day,
The angelic voices harmony singers “The
Latest News” smoothed raw emotions as they
accompanied the candle lighting ceremony.
they held two Memorial Services at Fremantle
White doves were released to conclude the
Cemetery and the Purslowe Funeral Homes
services and guests were invited to share a
Chapel in North Perth.
morning tea with the ladies from Mareena
Local residents welcomed the opportunity to
Lighting candles in memory of our mothers
Purslowe & Associates.
pay tribute to dearly loved family members
We extend a special thank you to Sian, Jacinta,
who are no longer with us. On this poignant
Helen, Trish, Carol and Pauline who gave of
occasion, families were able to share this difficult
their time to ensure the success of the morning
time with others who understood their loss.
and for making the services so beautiful.
Families gather to watch the doves being released
I N V O LV E
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