Technik Connection - Lufthansa Technik AG

Transcription

The Lufthansa Technik Group Magazine
6.2015 November/December
A350 XWB services
Component support takes off
Lufthansa Technik Shannon
“An edge in the
market”
Innovation and Research
Automated repair
improves efficiency
Corporate Sales
“Thank you for your trust”
2 | Content
6
Lufthansa Technik Connection 6.2015
A350 component support takes off
With Finnair launching A350 operations, Lufthansa Technik
commenced the component support for the new customer.
Component Services
• A350 XWB services:
Component support takes off
New Aircraft Services
• Interview with Dean Raineri: “Highest technical reliability
from day one”
6
8
eServices
• MRO IT: Connectivity guaranteed
10
“Highest technical
reliability from day one”
Dean Raineri, Manager of Maintenance
Readiness, explains how Lufthansa Technik’s
strong commitment pays off for customers.
8
16
Identified at first glance
Lufthansa Technik Logistik Services has developed
an innovative procedure that saves time and money.
22
Strategic line maintenance partner
Wizz Air has extended its contract for line maintenance
services on its A320 fleet in Romania and Slovakia.
Aircraft Services
• Lufthansa Technik Landing
Gear Services UK:
Landing gear jubilee
• Wizz Air support extended:
11
22
Aircraft Base Maintenance
• Interview with Patrick Shine:
“An edge in the market” 12
Engine Services • Lufthansa Technik AERO Alzey:
Big in small engines
15
Innovation & Technology
• Repair cycle management: 16
• “AutoRep” project: 18
Automated repair of engine
components improves efficiency
Employee Portrait
• Andreas Britz: “Teamwork is
what makes us who we are”
20
Corporate Sales
• Interview with Wolfgang Weynell:
24
“Thank you for your trust and loyalty”
Events & Exhibitions
• Hamburg: Airport Days 2015
at Lufthansa Technik
• MRO Europe:
Services cut out for your needs
26
27
Categories
• News
3– 5
• Personalities
23
• Events 27
• Products & Services
28
• Contacts
30
Lufthansa Technik Connection
is a complimentary information service for Lufthansa Technik’s
family and friends. Published every two months.
This and earlier issues can be downloaded from our website
www.lufthansa-technik.com/connection
Publisher
Lufthansa Technik AG
Kai Raudzus · Marketing · HAM TS1/M
Weg beim Jäger 193 · 22335 Hamburg, Germany
Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
[email protected] · www.lufthansa-technik.com
Angela Huber-Saffer · Database management
Editorial Production
Editorial office: Flightlines, Hamburg
Design: Art Works! Werbeagentur, Hamburg
Photos: Lufthansa Technik AG, Lufthansa AG
Printing: Beisner Druck GmbH & Co. KG
News | 3
Split scimitar winglets installed on BBJ
Lufthansa Technik is the first MRO provider in Europe to install split scimitar winglets
on a Boeing Business Jet (BBJ). With this modification, the aircraft is the third BBJ in
the world to be equipped with these new, aerodynamically optimized winglets from Aviation
Partners Boeing, substantially reducing its fuel consumption.
B
etter is the enemy of good – this
general rule could also be deduced
from looking at the development of
aerodynamic wing tip devices for commercial aircraft. The latest configuration available for retrofit is the split scimitar design.
The unique feature of this design is that it
uses the existing blended winglet structure, but adds new aerodynamic scimitar
tips and a large ventral strake. The conversion process therefore consists of replacing the existing blended winglet aluminum
winglet tip cap with a new aerodynamically
shaped “Scimitar” winglet tip cap and
adding a new scimitar-tipped ventral
strake.
The new winglets have been on the
market since early 2014. The new design
has demonstrated a significant aircraft
drag reduction over the basic blended
winglet configuration, offering fuel savings
of 1.6 percent on sectors of 1000nm rising
to 2.2 percent on sectors of 3000nm. This
equates to an extra 65nm range.
Customer satisfied
The modification of the BBJ was carried
out by the specialists at Lufthansa Technik’s
VIP & Executive Jet Maintenance unit in
Hamburg. Among other things, they
reinforced various areas of the aircraft’s
structure, particularly in the wing tanks,
in order to install the winglets. The modification required a trailing edge wedge,
strengthened stringers and ballast weight
but no changes to avionics. The team also
carried out the complex painting tasks
associated with the installation. As Aviation
Partner Boeing, manufacturer of the retrofit
kit, provided the customer with an exchange
set, the complete modification required
just ten days. The conversion usually takes
about four weeks.
The customer was very satisfied: “The
results met my expectations completely.
This was a new task for Lufthansa Technik,
and the company fulfilled it on schedule
and in high quality. Even the new paint on
the wingtips where the installation took
place was adapted optimally to the complex existing color scheme.”
Tim Hallmayer
Phone +49-40-5070-67816
[email protected]
4 | News
Hamburg
Tulsa
Hamburg, Frankfurt,
Arnstadt, Alzey, Munich
Arnstadt
First VVIP Boeing
747-8 delivered
BBJ for East Asian
customer
BizJet International //
epresentatives of BizJet InterR
157 young people
national, the Jing Cheng Group
start training
and the Civil Aviation Authority
of China (CAAC) attended a
Lufthansa Technik Group //
157 young people have started delivery ceremony as the final
documentations were signed for
either traditional or dual-study
a completed Boeing Business
training programs with the
Jet. The handover took place
Lufthansa Technik Group, ten
at the BizJet facility in Tulsa,
more than in 2014. 78 of the
Oklahoma. During the ceremony
new trainees began programs
Mr. Zhao Wei, Jing Cheng Group
in Hamburg, 58 in Frankfurt,
President, and Brian Barber,
10 in Arnstadt, seven in Alzey
BizJet’s Vice President of Sales
and four in Munich. Today
and Marketing, signed the CerLufthansa Technik is home to
tificate of Final Acceptance and
560 young people on their way
to professions in technical aircraft the Interior Acceptance Certificate. The CAAC representative
services or aircraft logistics.
signed and presented the StanWith a total of 36 new trainees,
the number of places providing dard Airworthiness Certificate,
Certificate of Registration and
training as avionic technicians
radio license.
has been significantly expandThe BBJ’s main purpose is to
ed. Lufthansa Technik is taking
transport company associates
into account the increasing
making the interior unique comimportance of this specialty
pared to most of BizJet’s VIP
especially in the maintenance
completions. It has two VIP
organization in Frankfurt. This
sections, a business class style
trend is also a reflection of the
section in the center and can
significant expansion of entercarry up to 29 passengers. The
tainment offers on board. //
bed in the VIP section is movement-controlled, giving the passenger the ability to level the
bed at altitude. This is BizJet’s
ninth VIP completion for an East
Asian customer. //
100th A380
engine overhauled
N3 Engine Overhaul Services//
N3, the joint venture between
Lufthansa Technik and RollsRoyce, has released the 100th
Trent 900 engine on September
22, 2015. N3 Engine Overhaul
Services has held the license
for operating the Trent 900,
which is used to power the
Airbus A380, since July 2010.
N3 has since supported various
campaigns, such as the “Heat
Shield Campaign” or – exclusively for Lufthansa – the “Baffle
Plate Campaign”. The first
“Source Controlled Repair” on
the Fan Attrition Lining (a wear
layer in the intake on the Trent
900) was also successfully
introduced. N3 is the only company in the world that performs
this modification. It requires
a special approval from RollsRoyce.
The anniversary of the 100th
overhauled Trent 900 engine is
an important milestone in the
history of the engine overhaul
company. A total of more than
670 engines of the different
Trent series have been overhauled since the start of operations in 2007. //
VIP & Executive Jet Solutions//
Lufthansa Technik’s Completion
Center in Hamburg has
returned the first of three
Boeing 747-8s currently being
converted by the company
back to an undisclosed customer. This project was one of
the most complex undertaken
by Lufthansa Technik in its long
history of completions owing
to a cabin size of some 440
square meters and the wideranging requirements on the
part of the customer in terms of
equipment and quality. The
company is the only center in
the world to convert three
Boeing 747-8 in parallel into
VVIP aircraft.
“The completion of this 747-8
allowed us to demonstrate all
of our skills and competencies,”
commented Walter Heerdt,
who heads the VIP & Executive
Jet Solutions division. “It is the
most extraordinary aircraft that
we have completed to date,
featuring an unprecedented
level of elegance. It is only
thanks to the many years’
experience, professionalism
and passion of our employees
that we are able to deliver
such unique products to our
customers.” //
News | 5
Hamburg
Mumbai
Manila
Approval for
minor changes
Lufthansa Technik Philippines
// The engineering department
of Lufthansa Technik Philippines
has been granted authorization
for minor changes under the
Lufthansa Technik Design
Organization (EASA Part 21/J).
Since 2009, Lufthansa Technik
Philippines has been designing
minor repairs through its
engineers who hold Design
Engineering, Design Verification
and Compliance Verification
authorizations. The team eventually developed its capabilities
to author and verify not just
minor repairs, but also minor
changes. Lufthansa Technik
Philippines is thus able to
author and approve minor
changes for customer requirements. As these can be carried
out alongside base maintenance events, aircraft downtime is minimized.
“With Lufthansa Technik Philippines’s expanded in-house
Design Organization Approval
capability, we can further boost
our turnaround times and our
efficiency in addressing customers’ design requirements,
streamlining the communication and approval processes,”
says Lufthansa Technik
Philippines President & CEO,
Dr. Burkhard Andrich. //
BBJ completions
for Royal Jet
GoAir extends
engine contract
VIP & Executive Jet Solutions//
Lufthansa Technik and Royal
Jet, the Middle East’s foremost
private charter company, have
signed an agreement for the
completion of two Boeing
737-700 BBJs. To be completed
at Lufthansa Technik’s VIP &
Executive Jet Solutions site in
Hamburg, the aircraft will be
redelivered in 2016.
The cabin interior was done by
the New York based designer
Edése Doret. Both cabins will
be very modern with a spectacular interior design. Both aircraft will be equipped with the
latest telecommunication and
entertainment technology to
meet the needs of the exclusive
customer base of Royal Jet.
Each aircraft will comfortably
accommodate 34 guests.
“Royal Jet is the benchmark
for private charter companies
in the region. It is our aim to
be the benchmark for global
operators offering VIP chartered
services” said Captain Patrick
Gordon, Interim President and
Chief Executive Officer of Royal
Jet. Lufthansa Technik’s Senior
Vice President VIP & Executive
Jet Solutions, Walter Heerdt,
explained: “We are very proud
that we have been selected
by Royal Jet and also given
the chance to materialize the
spectacular design of Edése
Doret.” //
Total Engine Support // GoAir,
the leading Indian low-cost carrier based in Mumbai, has substantially expanded its business
relationship with Lufthansa
Technik. In April 2014, GoAir
had already signed an initial
Total Engine Support (TES®)
contract, covering a total of 16
CFM-56-5B engine overhaul
events. The airline has now
extended the contract by
additional 18 engine overhaul
events to accommodate to the
growth of its fleet, consisting
entirely of Airbus A320 family
aircraft. The extended contract
is already in effect, making
Lufthansa Technik the preferred
MRO provider for component
and engine maintenance of
GoAir’s growing fleet. Wolfgang
Prock-Schauer, CEO of GoAir,
said: “The decision to extend
the contract was fairly simple
considering Lufthansa Technik’s
adaptability to GoAir’s requirements and good partnership.”
Lufthansa Technik provides a
door-to-door service, supporting the airline’s reliability target.
Lufthansa Technik’s partnership
philosophy, the service quality
provided and its pro-active
approach have been the essential ingredients in forging this
successful relationship. GoAir
offers domestic passenger services with over 140 daily flights
connecting to 22 cities. //
Hamburg
Website goes mobile
lufthansa-technik.com //
Lufthansa Technik’s website
has been updated to adapt to
the increasing use on mobile
devices. Lufthansa-Technik.com
is now displayed on the popular
devices in an ergonomic and
clear manner, enabling users
of smartphones and tablet
computers to make optimal
use of the website content. //
www.lufthansatechnik.com
Stay up to date!
Customer Newsletter // The
Lufthansa Technik’s online customer newsletter Connection
Flash supplements our popular
bi-monthly Lufthansa Technik
Group Magazine Connection
with first-hand news on innovative technologies and developments, new services and offers,
and future events. //
www.lufthansa-
technik.com/
customer-newsletter
6 | Component Services
Finnair’s first A350 made a
short stopover in Hamburg.
A350 component support takes off
With Finnair launching operations of its first Airbus A350 XWB, Lufthansa Technik commenced
the component support for the new customer. The airline will use the long-range aircraft, of which it
has 19 on order, to build up its international route network.
T
he Finnish airline took over its first
A350 aircraft from the manufacturer
on October 7, 2015. Lufthansa Technik
had the opportunity to demonstrate its
capabilities soon afterwards at the stopover
of the A350 at Hamburg Airport. The
aircraft’s visit was part of a European tour
before the upcoming official launch of
Finnair’s long-haul scheduled service with
this new aircraft type. Lufthansa Technik
provided the technical support during
the turnaround and also organized a
small ceremonial reception at the gate at
Hamburg Airport to mark the occasion.
In May 2015, as the first European airline to operate the A350, Finnair signed a
twelve-year contract with Lufthansa Technik.
As part of the exclusive Total Component
Support contract (TCS®), Lufthansa Technik
holds some 1,000 individual components
at the ready – from cockpit computers and
air conditioning systems to in-flight entertainment systems. The components will be
primarily repaired by Lufthansa Technik in
Component Services | 7
“Implementation as planned”
Connection spoke with Arne Ziessler, Head of Procurement – Aircraft Maintenance,
Finnair, about the airline’s A350 entry into service and the role of Lufthansa Technik.
How would you describe the
relationship of Finnair and
Lufthansa Technik in general?
Arne Ziessler: We have had a good working relationship with Lufthansa Technik
for many years. We have done projects
together in many areas of technical
support and got to know Lufthansa
Technik’s teams in charge of the services.
In past years, we have extended the
cooperation to new areas, most recently
to A350 component support. We have
established good communication channels
on all working levels.
What are the decisive arguments
for contracting Lufthansa Technik
to provide component support for
your new A350 fleet?
The A350 is the most important tool for
Finnair in implementing its growth strategy
in the coming years. In the area of technical support, components play a significant
role when looking at operations, especially
dispatch reliability. World class technical
capabilities and know-how, high reliability
of repair service and overall cost competitiveness were key factors in our decision.
Operation has commenced.
What are your first impressions?
We have been very happy with the new
aircraft. We have been able to implement
the flight program as planned and have
received very positive feedback from our
customers. Within the first month we have
been operating European flights with two
rotations daily. The long-haul flights to
Asia are about to start at the end of
November. We have enjoyed the positive
buzz around the new aircraft within our
company as well as in the media.
What do you expect of Lufthansa
Technik in the long term?
As a technical organization we are aiming
for world class technical support with
high cost efficiency. We believe this can
be achieved through the implementation
of advanced technologies and new innovations combined with process excellence
in all areas. We believe that the close
cooperation and the focus on continuous
development will enable us to achieve
these goals.
Learn more about
the visit of the Finnair
A350 in Hamburg.
The cockpit team enjoying the new aircraft.
the component workshops in Hamburg
and made available quickly worldwide in
the event of an AOG (Aircraft on Ground).
Lufthansa Technik’s main warehouse in
Frankfurt is the logistical backbone for the
provision of A350 component services.
The scope of the spare parts supply is
expanding with the growth of the A350
fleet operated by the airline, which has
firm orders for 19 aircraft of this type.
Component support is an important cornerstone of Lufthansa Technik’s service
portfolio for the A350, the latest generation
of Airbus long-range widebody aircraft.
The portfolio of maintenance services
Finnair has contracted furthermore
includes troubleshooting and the elimination of technical defects, as well as software management and the planned and
unplanned replacement of the auxiliary
power unit (APU). Since the launch customer of the A350 – an airline customer
from the Middle East – commenced flight
operations to Frankfurt at the beginning
of 2015, Lufthansa Technik was already
able to gain important experience in
the day-to-day maintenance of the new
long-range aircraft.
The A350 is offered with one engine
option only, the Rolls-Royce Trent XWB.
Lufthansa Technik and the engine manufacturer have been cooperating successfully for years, and both companies aim
at including the overhaul of the new
engine type in this cooperation. The joint
venture N3 Engine Overhaul Services is
already preparing for this task.
8 | New Aircraft Services
“Highest technical reliability
from day one”
Dean Raineri is responsible at Lufthansa Technik for preparing the trouble-free maintenance
of new aircraft types from the first day of operations. Using the current example of the Airbus A350,
he explains how Lufthansa Technik’s strong commitment, especially at the beginning of the life
cycle of a new type, pays off for customers when they introduce new fleets.
You’re very much in demand right now
at Lufthansa Technik. What’s behind
your job title?
Dean Raineri: My job title is Project Director
New Aircraft and Infrastructure Development Aircraft Maintenance. But in terms of
content and function, my job is especially
about preparing for the maintenance of
new aircraft types, so I would probably call
myself a Maintenance Readiness Manager.
What projects have you been
involved in recently?
I had project responsibility for the A380
and the 747-8. The 777 Freighter for
Lufthansa Cargo was the last type whose
introduction I supported actively within the
Lufthansa Group. My current project is
naturally the Airbus A350, which will be
delivered to Lufthansa in November 2016.
In parallel, Lufthansa Technik – and I
personally – have been involved in the
development of the 777X for quite a while,
covering maintenance aspects. The 777X
is expected to enter scheduled service in
the Lufthansa Group in 2020.
What is the most important goal of
preparing for entry into service?
Everything we do is focused on one point:
to structure our preparations so that we
have created the optimal preconditions for
the first day of operations and can handle
anything that might happen. We want this
head start so that we can move into a
solution mode quickly, not just for routine
needs, but also for unusual system behaviors or in the event of damage to the airframe. A good example is our NDT (nondestructive testing) team. With the right
tools, it should be in a position to perform
precise inspections of damages to composite structures. We also do not want to
be caught by surprise when composite
airframe repairs are necessary, so we prepare ourselves preventively.
What are the biggest challenges
during an entry into service?
The most important thing is that all our
organizational units know in due time what
to expect, and are familiar with the new
technological features of the aircraft systems and the changes in relation to current fleets. It’s also critical for us to master
the applications used for documentation.
In the case of the A350, Airbus applied the
new international data standard S1000D
end to end. It’s a truly excellent system: all
the information is networked and the user
of the maintenance documents is guided
precisely to the relevant spot in the documents. The mechanics don’t have to search
as much as in the “old world” and they
find solutions faster. That’s an important
time advantage, especially when you want
to get an aircraft back into the air after an
AOG, for instance. But we need to get
used to this system in a timely manner, too.
What kind of reputation does Lufthansa
Technik have among its customers
for supporting the fleet introductions
of new aircraft types?
I think we’ve earned ourselves an outstanding reputation. Especially at the working
level, we often see very intensive partnerships develop between our mechanics and
the employees of customer airlines. That
helps the airlines when they start operating
new aircraft types, and it helps us too,
because we can collect and exploit experience from our line maintenance activities.
What are the advantages of
Lufthansa Technik’s early
commitment for customers?
Fundamentally, we take advantage of every
opportunity to position ourselves early
towards new aircraft types, gather experience, and use it for the benefit of our customers. The A350 is no exception to that.
For example, as a leading MRO and line
maintenance provider, we were contacted
actively by an airline from the Middle East
that has offered A350 service to Frankfurt
since the beginning of the year. Naturally,
we took immediate advantage of the opportunity and had mechanics trained and
licensed so that we could offer this service
as soon as the first aircraft – literally the very
first A350 ever to enter scheduled services –
was put into operation. I’m convinced that
our early commitment and our product
portfolio make us even more competitive,
New aircraft services | 9
and that the strength of our performance
and our quality are benefits we can pass
on to our customers. In contrast to aircraft
developers and manufacturers, we are
directly responsible every day for the
aircraft that have been entrusted to us for
maintenance, and that creates a very
different affinity for the products we deliver.
What experience has Lufthansa Technik
had with the A350 so far?
In comparison with the introduction of the
last new type, Airbus has taken a big step
forward in the development and maturation
process with the A350. We are pleased
that the OEM listened to the operators and
considered daily operation requirements
during the design process.
It’s important to bear in mind that when
the A380 was new, it introduced technological leaps in the aircraft’s design and in
its systems. The lessons learned ever
since have flowed directly into the A350 –
in the interests of Airbus’s customers, a
demanding level of technical reliability,
and stable operation. This helps us to the
degree that the preparation phase for the
A350 is a little calmer.
So preparations for the A350
are very low-key?
We’re not resting on our laurels. On the
contrary! We’re collecting our own first
operational experience. In parallel we’re
challenging Airbus and even Rolls-Royce
to elaborate on solutions to avoid known
technical deficits on legacy fleets that cost
us, in particular, a lot of time and work during maintenance, and we’re questioning
them until we’re satisfied with the solution.
That’s an ongoing process, and to date both
Airbus and Rolls-Royce have responded
positively to everything. It’s a good example
of how to handle lessons learned.
What challenges and advantages
does the system design of the A350
have for the MRO provider?
The classic aircraft systems haven’t really
changed – compared to the A380 – but the
A350 offers more options for air(craft)-toground communications. Additional communication means cover greater data volumes to be relayed to and from the aircraft,
be it data necessary for monitoring the airplanes’ health or modified software and data
packages to be installed on the aircraft’s
systems. Our proven software configuration
management application developed for the
A380 is being adapted to the A350, of
course. The system is up and running and
we’ve got a lot of experience with it.
What are the challenges of an aircraft
introduction for internal work processes,
and how can airlines use this experiences
for their own fleet introductions?
In our company we naturally have widespread responsibilities. We set up an entryinto-service project to ensure that a seam-
less exchange of knowledge takes place
continuously. Working together and developing joint solutions, ensures that all the
units that are accountable later on during
real operations identify themselves with
the preparation results.
Beyond our classic line services, we
want to offer entry-into-service support
too. Our in-house activities, such as our
preparations for the introduction of the
A350 at Lufthansa, focus strongly on our
own structures; entry-into-service consulting is likely to be important for our other
customers. It supports customers in their
preparations so that the introduction phase
is as smooth as possible.
What are your expectations
towards the upcoming A350
introduction at Lufthansa?
This new aircraft type isn’t unknown. All our
employees are aware and alert and our
people are preparing for it with enthusiasm.
Right now we’re intensively breaking down
that curiosity into real knowledge, which
produces a lot of genuine excitement about
the new technology waiting for us. It’s like
butterflies in your stomach!
www.lufthansatechnik.com/a350
10 | eServices
Jamila Jadran, Product Manager MRO IT.
Connectivity guaranteed
Perfect integration of the customer with the IT world of the
MRO provider is the basic prerequisite for an optimal material
supply process. Lufthansa Technik accepts a wide range of
industrially relevant platforms.
L
ufthansa Technik offers its customers
seamless IT connectivity and freedom of choice of IT tools that are
used for electronic communication and
data exchange between the customer and
MRO provider. Starting with consulting, the
services include the establishment of possible interfaces, an on-site phase-in, data
transmission as well as ongoing IT support
during the contract period.
Performance, security and ease of use
are important aspects when it comes to
connecting the customer’s IT systems to the
systems at Lufthansa Technik. Lufthansa
Technik offers the widest possible range
of options to ensure that customers are
always provided with the most suitable
solution. Jamila Jadran, MRO IT Product
Manager at Lufthansa Technik, explains the
underlying philosophy:
“Different airlines have different IT landscapes. We try to match every need.
Therefore, we want to be able to cooperate
smoothly with all customers, whether it
comes to material procurement or managing the whole technical operations process
of a customer’s fleet.”
The possibilities start with the direct use
of the Technical Operations WebSuite
manage/m®. The web-based system
developed by Lufthansa Technik is particularly in demand with airlines who want to
receive all services from a single source.
Lufthansa Technik also offers interfaces for
customers using their own IT setup. They
are currently available for a variety of functions within systems such as for example
AMOS and TRAX. Customers can thus
continue to use their trusted solution when
obtaining Lufthansa Technik services. The
relevant interface automatically converts customer requirements into
the Lufthansa Technik system
and process world – a very
favoured solution in regard
to material management.
In addition, customers
can connect to Lufthansa Technik using
the eCommerce platform Aeroxchange.
The interface solution includes services for
customers with a pool agreement, component MRO processes and material sale.
Customer flexibility ensured
The interfaces are configured within days
– an important aspect if there is only a
short period of time between conclusion of
the contract and commencement of service. The customer immediately receives
direct support until the interface is up and
running. This solution gives customers
freedom and flexibility. They can keep their
IT tool of choice – as always, customer
needs take top priority.
The development of the Technical
Operation’s WebSuite manage/m® and
B2B interfaces has not yet reached its
conclusion in the current state. The range
of IT interfaces will expand as there will be
new connections to further IT systems and
functionalities. Also, manage/m® will
continue to be developed in line with
customer wishes and needs, for example
through integration of various IT tools,
new functions and services.
Jamila Jadran
Phone +49-69-696-37386
[email protected]
Aircraft Services | 11
Sandra Eckstein, Managing Director of Lufthansa Technik
Landing Gear Services, celebrating the occasion.
Landing gear jubilee
Lufthansa Technik Landing Gear Services UK has just celebrated its 25th overhaul
of a landing gear shipset for a Boeing 777-300ER aircraft, making the company the most
experienced provider of overhauls for this landing gear type.
A
n aircraft’s landing gear must be
overhauled every ten years
according to the applicable maintenance program. At the end of 2015, 34
Boeing 777-300ER aircraft in operation will
have reached the ten-year mark. Lufthansa
Technik Landing Gear Services UK has
overhauled 25 landing gear shipsets at its
facility in Hayes near London for leading
European, Middle Eastern and Japanese
operators – a volume that represents
approximately 70 percent of the world’s
total overhaul market share for this type of
landing gear. Lufthansa Technik Landing
Gear Services has been fully committed to
this product for as long as the 777 landing
gears have been on the market. The company received authority approval for overhaul of the 777 landing gear in March 2004.
Since then, it has overhauled more than 200
777 landing gear shipsets of all variants
and weight configurations.
In October 2012, approvals from EASA
and FAA for the -300ER type followed and
the company was the first to offer the 777300ER overhaul as an independent MRO
provider. In 2015, the Japanese JCAB
approval was granted. Lufthansa Technik
Landing Gear Services completed the first
overhaul on a 777-300ER in February 2013
for its launching customer – an event that also
marked the first overhaul event performed
by any independent MRO organization.
The highest level of reliability
The experience Lufthansa Technik Landing
Gear Services has gained thus far from
777-300ER landing gear overhauls enables
the company to predict turnaround time
accurately, consult with customers on work
scoping and even identify needed improvements jointly with the OEM (Service Bulletins).
Sandra Eckstein, newly appointed Managing Director of Lufthansa Technik Landing
Gear Services, notes that these facts are
also a perfect foundation for meeting future
demand and developing business further,
especially when the latest generation of
aircraft is soon due for its first landing gear
overhaul: “Our customers expect the most
robust MRO solutions that maintain the
highest level of reliability and quality operations. The successful experience on previous
programs gives us a very high level of
confidence in our ability to achieve the performance criteria set by our customers.”
London-based Lufthansa Technik Landing Gear Services can overhaul all modern
Boeing aircraft landing gears, including
providing several loan and exchange
assets for the different products. The company’s support for the Boeing 777 since its
market introduction has resulted in a
wealth of technical experience and extensive repair capabilities for 777 landing
gears. It is precisely this kind of dedication,
experience and commitment to the best
product for the customer that will continue
to be key success factors to Lufthansa
Technik Landing Gear Services’ expansion
of its customer base.
Tadas Juozonis
Phone +44-20-8589-1760
[email protected]
www.ltlgs.com
12 | Aircraft Base Maintenance
“An edge in the market”
Interview with Patrick Shine, Managing Director & CEO of Lufthansa Technik Shannon,
on the renaming of the company and its role in the global Lufthansa Technik aircraft base
maintenance network.
What is the unique offering of
Lufthansa Technik Shannon?
Pat Shine: We are the only Lufthansa
Technik facility in Europe that performs
heavy checks on Boeing 757 and 767
aircraft. So, with many other companies
focusing on the A320 and 737, it certainly
gives us an edge in the market. It has
been predicted that the demand for 757
and 767 heavy checks would decline
severely, but we are actually seeing an
increase in demand for these events.
In addition, the majority of the Top 10
Aircraft Leasing Companies are headquartered in Ireland which enables
Lufthansa Technik Shannon to tap into
the aircraft transition business for the
supported aircraft types and we have
successfully developed this service
offering in recent years.
The heavy maintenance business is very
cyclical. How do you adapt to that?
Most airlines are not putting airplanes
down between the end of June and the
end of September, the peak tourist season
in Europe. There has always been a summer gap for passenger aircraft, but it has
become more pronounced in recent
years. This causes a significant challenge
for base maintenance companies.
Aircraft Base Maintenance | 13
We have different responses to counteract this trend. Apart from maximizing our
flexible working hours system, we aim to
get into products that are not so cyclical,
such as heavy maintenance for freighter
aircraft. We also seek to offer overhaul
events for aircraft coming from the southern hemisphere. The season there is the
inverse of ours and there are some operators who are prepared to fly their planes
up here for the quality that is in Lufthansa
Technik facilities and if the price is right.
Which role does the Lufthansa
Technik network play in coping
with this dynamic business?
With the peak demand in the winter season, having a network is definitely a kind of
safety valve. Following completion of the
Lufthansa Technik base maintenance network’s “SixToONE” integration project
there is now a network-wide view of all the
slots we have available. Within this “virtual
company” all locations – Sofia, Budapest,
Malta, Shannon, Hamburg and Berlin,
together with recent start-up Puerto Rico in
the Americas – are working based on the
same standards and on the same planning
basis. This standardization within our virtual company allows us offer alternatives to
our customers or to quickly move work
elsewhere within the network should the
need arise.
Have your business relationships
with customers in Shannon
changed with Lufthansa Technik
bundling its base maintenance
locations in a network?
I think our customers, many of whom are
in fact network customers, more and more
get used to the idea that they can go to any
one of our locations and get the uniform
standard they expect to be delivered. In
essence we are now truly complying with
their expectations in this respect. While
each facility is responsible for its own
result and our performance is measured
through a standard set of Key Performance Indicators, we know that we are all
part of a brotherhood in the network. We
strive to support each other to serve the
interests of our customers.
What’s more, the business we are in is
still a relatively small community where
personal contacts and connections matter
greatly. All the organizations have built up
strong connections with our customers –
be it in engineering, in quality or in materials – and this helps greatly in trying not to
disappoint customers by finding solutions
even when our bays are full.
Our approach is always to try find an
answer to the question: How can we say
Yes to the customer? Now we can do that
with confidence due to the creation of our
network.
The renaming of Shannon Aerospace into Lufthansa Technik Shannon at the beginning of 2015 is bringing
the Lufthansa Technik brand strongly into both the local and national consciousness in Ireland.
Is there a key benefit customers
are looking for in Shannon?
Reliability is very important to our customers, particularly when it comes to the
redelivery date. Being competitive here
actually means delivering the plane when
you say you will, which allows customers
to plan better. When we say the airplane
will be ready on a certain date, we more
often than not hit that date.
Shannon Aerospace has been renamed
Lufthansa Technik Shannon at the
beginning of the year. What is the status?
When we decided we were going to
change the company name, it was a very
emotional day for me as I had joined the
company at the very start of its life. However, I knew the old name didn’t fit any
more with the network concept. Although
Shannon Aerospace was a strong brand,
we didn’t lose anything by changing. On
the contrary, I believe we gained more by
moving to the Lufthansa Technik brand.
The change has been coming along slowly
but surely, and everybody understands
that this is a natural progression as we
continue to improve our business. I believe
that there is widespread acceptance
among employees. We changed our
mindset. We understand and believe that
we are truly part of Lufthansa Technik now.
�
Please continue on page 14
14 | Aircraft Base Maintenance
We have also taken the opportunity to
spruce up the facility and it is looking really
good. I am very pleased as it brings the
Lufthansa Technik brand strongly into both
the local and national consciousness
again in a positive way.
and help get Puerto Rico up and running
quickly and to plan resulting in the
smoothest start-up ever say our internal
leaders and our customers.
Where is Lufthansa Technik Shannon
headed in the future besides
What is the customers’ perception of
continuing its stronghold in 767 and
the name change?
757 heavy maintenance?
Customers are remarking how well the
For one, we have a particular interest in
facility looks. Just one example: We have
Shannon in further developing the lease
now painted the bays equipment in unique transitions business and providing any
colors, one for each bay. It makes it easier
other services related to this business
to keep all the equipment in the bay, and
such as technical records research – really
it is easier to see if
anything with
there is equipment
which we can
that doesn’t belong
support that cusWe can offer credible
in that bay. A welltomer group. It is
solutions to all our customers.
cared-for facility
certainly a niche
gives customers a
we want to develPatrick Shine
good feeling that we
op but also to
will take care of their
support its roll-out
aircraft in the same way. I believe customers in our other network locations for all the
are happy to see their airplanes in Shannon. aircraft types that our network handles.
I believe we are well set to deal with the
challenging situations and variable work
How much of Shannon’s or the other
scopes in these transitions, where we
network facilities’ DNA has been
basically have to manage multiple parties
transferred to Lufthansa Technik’s
with differing requirements.
new base maintenance facility in
Furthermore, we do have a Part 147
Puerto Rico?
training school attached to our facility. We
I think the start-up of Lufthansa Technik
are trying to develop that business as well,
Puerto Rico was a great test of the blue
working in a complimentary fashion with
print we created for our network under the
Lufthansa Technical Training. Lastly, as far
SixToONE project. A number of people
as our role in the network is concerned, I
from Shannon and the other Lufthansa
think the power of our global spread at the
Technik base maintenance companies
moment is such that I am sure we can offer
have gone down to support the start-up
credible solutions to all our customers.
on site. I think it was really fantastic to see
That’s the power of Lufthansa Technik.
the network overcome the challenges
“
Lufthansa Technik Shannon, formerly
Shannon Aerospace Ltd. (SAL), spezializes in the overhaul of short- and mediumrange aircraft. The services offered
include basic overhauls (D-checks) and
annual checks (C-checks) on the Boeing
737 Classic und Next Generation, 757,
767 and MD-80 types and the Airbus
A320 family of aircraft. With 32,000
square meters of facilities at Shannon
irport in Western Ireland, the mainteA
nance, repair and overhaul (MRO)
company provides services to over
50 airlines and employs a workforce
of more than 500. //
www.lufthansa-technik.
com/lht-shannon
A
ustrian Airlines has signed an
exclusive ten-year agreement with
Lufthansa Technik AERO Alzey
for the provision of Engine MRO services
for four PW150A powered Q400 aircraft.
Austrian Airlines, currently operating
18 Q400 aircraft, added the new aircraft
to its fleet in late 2014 and beginning
of 2015.
Austrian Airlines
“After a challenging tendering program
we have selected Lufthansa Technik
AERO Alzey for the PW150A MRO services covering our four additional aircraft
since we trust that they will meet our high
expectations. We believe that this will be
most beneficial to our airline and will
provide the best service and operational
stability for our demanding Q400 operation” said A
ustrian Technical Management
Director Engineering Klaus Schludnig.
“We are proud and happy to support
Austrian Airlines with engine MRO services
for the four PW150A powered aircraft
says Martin Hach, COO of Lufthansa
Technik AERO Alzey. “We are looking
forward to meet the expectations by
providing exceptional services assuring
a reliable operation of these engines.”
InterSky
Already in 2010, InterSky and Lufthansa
Technik AERO Alzey entered into an
exclusive contract to support InterSky’s
fleet of PW123 powered Q300 aircraft
with engine MRO services. In 2013, InterSky added PW127M powered ATR72 to
its fleet and to the existing MRO contract.
Now the airline has again prematurely
prolonged their partnership by signing a
contract that extends the duration of the
existing contract until 2023.
“We decided to further extend the contract due to the confidence in our partner
Lufthansa Technik AERO Alzey, supporting us on our growth path by providing
very flexible and world-class engine
MRO services for our fleet of PW100
powered aircraft” said Renate Moser,
CEO of InterSky. “Since the start of the
contract we have built a trustful and
Engine Services | 15
Big in small engines
With a series of new contracts, Lufthansa Technik AERO Alzey is underlining its claim
as the leading provider of MRO services for regional aircraft engines. Important contracts
were signed with Austrian Airlines and Intersky as well as Finnair and Norra.
reliable relationship with InterSky and we
are very proud and honoured to prematurely extend the existing contract a second
time,” says Martin Hach.
Finnair/NORRA
In October, Finnair and Nordic Regional
Airlines (NORRA) signed an exclusive longterm contract for the maintenance, repair
and overhaul (MRO) of Nordic Regional
Airlines CF34-10 engine fleet. With this new
agreement, Lufthansa Technik AERO Alzey
www.lhaero.com
and Finnair further expand their successful
relationship which already includes a
variety of MRO activities for several years.
“The CF34-10 MRO agreement will
provide Finnair and Nordic Regional Airlines with pre-defined engine shop visit
packages which support our operation
and maintenance cost optimization over a
long period of time,” stated Jari Huhtinen,
VP Technical Operations at Finnair. “We
greatly value the cooperation with Finnair
and Nordic Regional Airlines and deeply
respect their trust displayed to Lufthansa
Technik AERO Alzey by choosing us as a
long-time partner for serving their CF34-10
engine fleet,” said Martin Hach, commenting on the agreement.
Lufthansa Technik AERO Alzey today is
one of the leading independent service
providers for CF34-series turbofan engines
as well as for the PW100-series and
PW150 turboprop engines. With its new
series of contracts, Lufthansa Technik
AERO Alzey underlines its aspiration to be
the MRO provider of choice in its market
segment.
16 | Innovation & Technology
no
vation b
y
In
f
S
upplying internal and external customers globally with aircraft materials holds many challenges in terms
of logistics. Timely identification of the
required spare parts in particular offers a
variety of options in the supply and return.
Lufthansa Technik Logistik Services has
now developed a new procedure called
gate.control (gate = Global AsseT Expert)
to identify materials in the international
component cycle and enable direct shipping of spare parts from the customer to
the closest MRO operation (Maintenance,
Repair & Overhaul) and back again if
required.
Project Manager Dr. Aaron Scholz from
Lufthansa Technik Logistik Services
explains how it works: “gate.control allows
serviceable and non-serviceable spare
parts to be identified early on. This is
made possible thanks to a remote procedure, which consists of non-influencable
control software, hardware for recording
information and a predefined process,
which defines the responsibilities of all
parties involved.”
Mobile data capture
The aircraft material can therefore be identified already at the customer site. The
central element here is a box of about one
cubic meter in size that was developed
specially for this purpose. It has four overview cameras and an exterior camera,
which are used to produce photographic
documentation of the aircraft material and
the packaging condition. The mobile detail
camera allows the nameplate to be cap-
k
ni
Lu
Lufthansa Technik Logistik Services has developed
th
a n s Te c h
an innovative procedure to identify aircraft material in the
a
international repair cycle. gate.control saves time and reduces
the transport costs. See this innovation at work by following
the video link below.
tured in high resolution so that part and
serial numbers can be checked. A scanner
is used to digitize any accompanying
documents.
More than 90 percent of all aircraft
components at Lufthansa Technik can be
captured in the box. The remaining materials are photographed using the exterior
camera and can therefore likewise be
incorporated in the predefined standard
process. The data capture process is
controlled by software to guarantee that
the information intake is standardized
and handled identically every time.
Direct material routing
The information package is then transmitted
to the responsible technical department
at Lufthansa Technik Logistik Services.
Specially trained employees are responsible
for carrying out the binding identity and
quantity control and also certificate checks.
The material is booked into the Lufthansa
Technik merchandise management system
and the documents created are sent to
the providers locally. This new procedure
allows the aircraft material to be sent
physically from the customer directly to
the MRO operation (and back again if
required) without a Lufthansa Technik
Logistik Services employee having to be
on the ground with the customer.
The gate.control remote procedure
shortens the turnaround times for aircraft
material by up to 45 percent and leads
to reductions in transport costs of up to
40 percent. Moreover, warehousing and
routine costs are minimized and – thanks
to consistent and standardized photo
documentation – data quality is improved.
There are currently three gate.control
boxes available with trained personnel in
Singapore, Mexico and Paris. Additional
boxes are planned with the result that the
number of specially trained employees will
also increase accordingly. A patent has
meanwhile been registered for the procedure and the gate.control box.
Innovation & Technology | 17
Follow this video link to see
how gate.control creates new
efficiencies in the international
repair cycle. www.lufthansatechnik.com/gate
18 | Innovation & Technology
Proud of the achievement:
The AutoRep development team.
www.lufthansatechnik.com/autorep
Innovation & Technology | 19
Digital damage detection
In close cooperation with the Institute for
Aircraft Production Technology at the
TUHH (IFPT) and the Fraunhofer Institute
for Laser Technology (ILT), two robot based
systems were developed for milling and
welding damaged components. The partner
BCT Steuerungs- und DV-Systeme GmbH
was responsible for path planning and
data transfer, IBG Technology Hansestadt
Lübeck GmbH looked after overall system
integration while TRUMPF Laser- und
Systemtechnik GmbH devoted itself to the
welding aspects of the system integration.
The process starts by digitally detecting
the component damage, using the robot-
controlled optical metrology of the AutoInspect process. The damage data generated is recorded and transferred to the
milling robot and then to the welding robot
for repair. The milling robot first cuts out
the damaged areas (so-called patches)
from the component. To enhance the
quality of the automated repair, a substantial increase in the precision of the milling
robot was achieved during the AutoRep
development phase. The final step of the
repair is performed by the laser welding
robot. Cracks can also be repaired automatically, their repair however does not
even require milling prior to welding.
It became apparent during the research
project that highly individual repair steps,
which require a particular skill set and
occur rarely, can be performed more
effectively manually than with a robot.
Activities such as applying large-scale
patches to combustor components will
therefore still be performed by skilled
workers in the future. The repair robots on
the other hand will be used wherever high
process reliability and productivity are
required. Initially the automated process
chain should be used for repairs to combustor components, such as the outer
liner of the CFM56-5B/-7B engine types,
and then on all engine components with
complex geometries that are rotationally
symmetric, such as cases, and subsequently also on those that are not rotationally symmetric, for example fan blades.
k
ans
ni
th
f
I
n addition to the inevitable wear and
tear, engine components develop individual damages such as small cracks,
which can only be detected and repaired
with considerable overhead during the
engine overhaul process. In the framework
of its “AutoInspect” research project
Lufthansa Technik has already succeeded
in automating the multi-stage and energyintensive inspection processes and reducing them to a single process step. Within
the “AutoRep” follow-on project, new and
innovative production processes and intelligent automation technology have been
developed. With its automated, adaptive
process chain, AutoRep is expected to
support future manual repair processes.
vation b
Lu
In the framework of the “AutoRep” project, Lufthansa Technik has developed
a fully automated process chain for repairing engine components,
using innovative production processes and intelligent automation technology.
no
y
In
Automated repair of engine
components improves efficiency
a Te c
h
Productivity increase
With its AutoRep research project, Lufthansa
Technik has succeeded in integrating both
robots and employees in the partly automated repair process. Employees are not
only relieved of monotonous routine tasks
through the use of robots, instead they are
more closely integrated in areas where a
high level of manual skill, creativity and
flexibility are required. With humans doing
what they do best in any case, they remain
indispensable as an essential link in the
new adaptive process chain.
Thanks to the successful development
of an automated adaptive process chain,
productivity is increased and the quality of
the repair is further enhanced. Many other
areas of Lufthansa Technik could also
benefit from the new technology, since all
data can be transferred to other systems
and processes. By the time the research
project concludes at the end of 2015, the
process of industrializing the results, i.e.
implementing them in operation, should
commence.
Michael Ernst
Phone +49-40-5070-67367
[email protected]
Thiemo Ullrich
Phone +40-40-5070-4153
[email protected]
20 | Employee Portrait
“Teamwork is what
makes us who we are”
Andreas Britz is an enthusiastic globetrotter with a major fascination for aviation. He has
been working as a Senior Project Manager in the VIP & Executive Jet Maintenance unit in
Hamburg since 2012. And he knows exactly what matters most: teamwork.
Employee Portrait | 21
Andreas Britz checking a cabin structure.
“T
eamwork is what makes us who
we are at Lufthansa Technik,”
says Andreas Britz. “Above all it
is important to trust the team and to exclude
nobody. Solutions for problems often
come from unexpected sources.” Interaction
and a good working atmosphere are a top
priority for the manager. The colleagues
share a joke and a laugh and also breakfast together in the mornings in the core
team. A further important principle is
“Question why! Why question?” Andreas
Britz explains the apparent antithesis:
“In the initial phase when everything is still
relatively simple, I ask the team many
questions about the project, we question
things. In complex work phases on the
other hand, I know that my people always
give their best. Too many questions at this
stage can also be counter-productive.”
Open to change
It was no different when the SOFIA
(Stratospheric Observatory For Infrared
Astronomy) airborne observatory made a
guest appearance in the Lufthansa Technik
hangars in Hamburg. The modified
Boeing 747SP with infrared telescope on
board has been in use since 2010 for
NASA and the German Aerospace Center
(DLR). It allows research to be carried out
into the development of galaxies or the
formation of stars and planetary systems.
The full overhaul of this unique research
jumbo took place at the end of last year
in Hamburg.
“Even we ourselves had never seen an
aircraft of this kind before,” says Andreas
Britz. Work on the unique 747 was an
absolute highlight for everyone in the team
and an amazing challenge. “After all, it’s
not every day you get to have NASA in the
hangar,” smirks Senior Project Manager
Andreas Britz.
The 50-year old took care of this special
overhaul from the outset. As Product Sales
Manager, he was involved in 2012 in
bringing SOFIA to Hamburg for the overhaul. A feasibility study was carried out
initially on the part of Lufthansa Technik –
the special features of the aircraft ultimately
also present special technical challenges
for the overhaul. Take for example, the
four by six meter side hatch in the rear
fuselage, which opens in-flight for the infrared telescope. Or the fact that the 2.7-meter
telescope weighs some 17 tons – making
SOFIA significantly heavier than a regular
Boeing 747SP.
Following the positive project assessment, the issue for Lufthansa Technik was
to convince NASA to place the order for
the overhaul with a company outside
of the United States – something that only
rarely happens. “The DLR, which is
involved in SOFIA, was an important partner for us in this endeavor,” adds Andreas
Britz.
The trust and confidence of the American Space Agency in the German maintenance experts quickly grew during the layover. To such an extent that more tasks
were ultimately assigned than originally
planned. The wing gear support end fitting
is an example of this. “The structure of the
landing flaps in the 747SP is different to
that in the normal version. To remove the
fitting, we had to find a way to move the
beam in front of it. We were so successful
in doing this that NASA then decided we
should do the other side straight away.”
Andreas Britz is always open to change
and not just in terms of where he lives. At
Lufthansa Technik he can look back over a
32-year career, from positions in Germany
as a mechanic and in the U.S. in line
maintenance, in various countries in the
Far East and the Middle East.
Enthusiasm for flying
Britz worked as a mechanic himself for 17
years before moving to the Sales Division
of Lufthansa Technik for a period of ten
years. He is just as much at home with
cultural differences as he is with technical
know-how. “Of course it helps me that I
understand the language of production
precisely,” he says. “I can also see the
customer’s perspective just as easily.” He
caught the much renowned “flying bug”
at a young age. And when he talks today
about how fascinated he was as a young
boy at Frankfurt Airport to see how these
large aircraft can take off at all, one gets
the impression that enthusiasm for flying
still drives him today.
This combination of enthusiasm and
openness to new things can ultimately be
seen today when procedures and processes have to be reorganized. Innovation
is also his main focus here. For example,
he abolished the follow-up lists in his team
during the SOFIA overhaul. Instead there
is a large board in his office on which the
team can place colorful index cards. “We
now have far fewer open questions than
before in the lists. The colleagues often
find a solution themselves before they
write a new card. We therefore only discuss the major problems at our meetings,”
he says as he explains the new system.
22 | Aircraft Services
www.lufthansatechnik.com/
linemaintenance
The Hungarian low-cost carrier Wizz Air has extended its contract with Lufthansa
Technik Maintenance International for line maintenance services on its A320 fleet
in Romania and Slovakia.
L
ufthansa Technik has been supporting Wizz Air with technical services
since the start of its flight operations
in 2004. The Hungarian carrier already
relies on the Total Component Support
(TCS®) of Lufthansa Technik for many
years, and Lufthansa Technik Budapest
regularly performs base maintenance
checks for its A320 aircraft fleet. In addition, Lufthansa Technik provides wheels
and brakes support und Subcontracted
Continuing Airworthiness Management
Tasks (SCAMT). The new line maintenance
agreement once again underlines the
special partnership between the airline
and the MRO provider. It runs for eight
years from November 2015 and reflects
updated conditions and scopes of work.
“Line maintenance services are critical
to keep Wizz Air aircraft operating on
time, so we’re happy to continue our
relationship in Romania and Slovakia with
Lufthansa Technik Maintenance International as our strategic line maintenance
partner,” said Diederik Pen, Chief Operations
Officer of Wizz Air. “They perform consistently at the level that meets our high standards for reliability and quality and they
continue to manage the increased workscope resulting from our growth while
maintaining a competitive price. That allows
us to keep our fares low and attractive to
our customers in Romania and Slovakia.”
Personalities | 23
Support at six stations
Lufthansa Technik Maintenance International currently supports Wizz Air with
line maintenance services for 16 A320200 a
ircraft in Romania and other countries. Under the new agreement, Lufthansa
Technik Maintenance International will
perform line maintenance at six stations
in Romania and Slovakia, with the possibility of enlarging the network with new
stations. Lufthansa Technik Maintenance
International will look after the airline’s
growing fleet, including the new A321neo
aircraft if they are stationed by Wizz Air
in Romania.
As part of the agreement, Lufthansa
Technik Maintenance International will
continue to manage the line maintenance network and be responsible for
the entire fleet stationed in these countries. Operations Manager Martin Ebner
is the single point of contact for all line
maintenance issues. The comprehensive
services also include preventive maintenance and performance monitoring of
the fleet managed by Lufthansa Technik
Maintenance International.
Jens Henningsen, Senior Sales Executive Europe of Lufthansa Technik, said:
“For us, the extension of the contract is
very important, as the high service level
of our line maintenance services also
reflects the performance in other areas.”
Reliability and flexibility
Lufthansa Technik Maintenance International is investing considerably in backshops for sheet metal, heavy tooling and
ground support equipment at the stations
Bucharest Otopeni Airport, Cluj Interna-
tional Airport, Timișoara International
Airport, Târgu Mureș International Airport
and Craiova International Airport in
Romania, and Košice International Airport
in Slovakia. The company also evaluates
the setup of a line maintenance hangar
in Romania, to enable even greater
expansion of the scope of work and
independence from weather conditions,
thus avoiding the costs of rotating
aircraft to other stations of Wizz Air.
Ulrich Hollerbach, Chief Executive
Officer of Lufthansa Technik Maintenance
International, commented: “It is a great
honor for Lufthansa Technik Maintenance
International to be selected once again
by Wizz Air and to support the growth of
the carrier as a strategic partner. The
contract is also very important for us with
regard to the line maintenance market
for low-cost airlines in general.”
Martin Ebner, LTMI Operations Officer
Line Maintenance Romania, adds: “Over
the last five years we have delivered
a very high level of technical reliability
and flexibility in our partnership with
Wizz Air, which is one of the most
demanding low-cost airlines in Europe.
I strongly believe that this performance
was the basis for the continuation of the
contract.”
Martin Ebner
Operations Manager for Wizz Air
Phone +49-151-58944512
[email protected]
Jens Henningsen
Senior Sales Executive Europe
Phone +49-40-5070-2994
[email protected]
R ichard Haas has
been appointed Director
Sales Middle East & Africa
effective October 1, 2015.
Prior to his appointment
Richard Haas was heading
the sales office of Lufthansa
Technik for North East Asia in Hong Kong
and Sales & Marketing of the Group subsidiary Lufthansa Technik Philippines in
Manila. Before his time in Asia, Haas held
several management positions in logistics
companies outside and within the Lufthansa
Group in Europe and North America.
Benjamin S cheidel
has been appointed as
Director Sales for the North
East Asia region effective
October 1, 2015. Scheidel
has comprehensive knowl
edge of, and extensive
experience in, various fields of aviation
management. After he graduated with a
degree in International Business and Marketing he joined Lufthansa Cargo Spain/
Portugal in 2003. Whilst with Lufthansa
Cargo, Scheidel held various key positions
in business development and turnaround
management before he was appointed as
Head of Sales Planning, Marketing and
Product Management for Asia/Pacific and
Middle East in 2010. Benjamin Scheidel
joined Lufthansa Technik in 2013 as Senior
Regional Manager Sales and was promoted
to Corporate Key Account Manager in 2014.
S ven -U ve Hüschler
has been appointed the
new Chief Executive Officer
of Spairliners. This decision
was announced by the
Spairliners Supervisory
Board. Sven-Uve Hüschler
brings an extensive and successful background in aircraft component MRO to his
new position as CEO. Before joining
Spairliners in 2013, he handled different
positions in strategy and business development at Lufthansa Technik and led strategy execution projects for aircraft component services worldwide. Prior to this latest
promotion, Hüschler held the position of
Chief Financial Officer.
24 | Corporate Sales
“Thank you for your trust and loyalty”
Wolfgang Weynell, Senior Vice President Corporate Sales & Marketing, will hand over the reins
at the end of the year to the three new regional Corporate Sales Vice Presidents for Asia, America
and EUMEA. Connection spoke to the outgoing Head of Sales about the current changes and
outlook for the leading MRO provider.
sales teams. These specialists ensure that
clearly shows that size is not an end in itself:
we can also get costings and answers out
being of a certain size is necessary to
to customers much faster because we
remain a player in this market in order to be
now have full product representation in the
noticed both by the customer and by the
offices in the customers’ respective time
manufacturers. Moreover, thanks to the
zones. We have
expertise we have
also expanded in
demonstrated over
the regions in
the years in develterms of producoping repairs and
We have achieved an
tion. In Tulsa, for
improving the serincredible amount as a team.
example, we have
vice life of compoWolfgang Weynell
invested heavily in
nents and engines,
component capawe have proven that
What have been the most important
bilities, assuring
we are a valuable
milestones this year to date?
growth in this region at a rate of 30 to 40
We could further grow our customer base and and competent partner for our customers
percent per year. Material supply has also
sign significant contracts with new or existing and the manufacturers as well. This is an
been decentralized. We have established
customers for all products which safeguards extremely important step for safeguarding
new local pools in order to ease concerns
the future.
the growth plans of our company. It is espefor customers in relation to material availcially important that we were able to win
ability on site. And finally, we have brought
What is the current status of
Finnair as a customer for the A350 compocustomer services such as AOG support
nent supply. We had to fight off tough compe- restructuring in the area of sales?
and customer account management for
We already started some years ago to
tition to win this initial customer, but now we
the product divisions into the regions so
bring both the sales organization and proare already in intense discussions with addithat we are also more closely integrated in
duction closer to the customer. As it is our
tional customers. The same applies for the
clear target to grow at least with the overall the regions on the fulfillment side.
Boeing 787. We succeeded in contractually
From contract through to fulfillment:
market growth we decided as one of many
securing the supply of a large fleet with
we are now significantly closer to the
important measures to split sales for the
Air Europa which already amount to more
customer in every respect.
entire group into three large Corporate
than 140 Boeing 787 aircraft supported by
Sales Areas: Asia, Americas and EUMEA,
Lufthansa Technik.
Does this also apply
We have almost completed the project for each run by a Sales Vice President for the
for aircraft overhaul?
entire Lufthansa Technik Group. This is
converting the Interkont cabin for the whole
Yes, we started with the overhaul locations
Lufthansa widebody fleet. This was extremely mainly driven to be closer to our customin Europe in the framework of the SixToOne
ers and to be part of region. The three
challenging for all product divisions involved
concept, where we are working in line
Vice Presidents will report directly to the
and likewise a tremendous success. This
with a uniform production and planning
placed serious pressure on our base mainte- Board of Management in the future. This
process at all locations. This has made
nance operations network, but we were able means that the decision-making processes
our network extremely flexible. Customers
have been moved out to the region and
to successfully win through.
experience the same environment everygreatly accelerated to the benefit of our
Extending cooperation with the manufacwhere. We also commenced operations
customers. Above and beyond Corporate
turers is another important aspect. Our
in Puerto Rico a few weeks ago. The team
Sales, we have also opened joint offices in
combination of large parent group and the
is highly motivated and the first layovers
which our colleagues from Product Sales
expertise and size of Lufthansa Technik
have gone very smoothly.
are jointly based together with our group
opened the doors for us in this respect. This
How does Lufthansa Technik stand
in the highly competitive MRO market?
Wolfgang Weynell: We will bring 2015 to a
close very successfully. All product divisions
are one step further ahead and at good
capacity for the most part. We have taken
many important steps for the future, especially
the introduction of new aircraft and new
engine types. These measures will help us
to secure the future of Lufthansa Technik for
the next decades.
“
Corporate Sales | 25
You are handing over responsibility
to three successors – you therefore
had to cover a very broad field of
work in the past.
Let me correct that please: I didn’t have
to – I was privileged to. It really was a
wonderful time. We have a broadly
established base of more than 700 customers, many for more than 20 years,
and many of the customer faces have
remained unchanged for the same period
of time. We have built up great trust over
the years and it is paramount that we do
not let this trust down now. Customers
have to be able to rely on us, we will
always deliver what we promised.
I have mixed feelings as I take my
leave. On one hand, there are many
really good friends I won’t get to see as
often. On the other hand, I can leave
with an easy mind: we have grown in the
markets and are very well positioned
with our team – another good reason
why I can happily let go after 39 years.
I would like to take this opportunity
once more to say a big thank you to our
customers for their trust and loyalty, but
also a big thank you to our own team for
the incredible amount we have accomplished as a team in the past years.
Follow this link for an
additional interview video
with Wolfgang Weynell.
www.lufthansa-technik.
com/interview-weynell
26 | Events & Exhibitions
Airport Days 2015
at Lufthansa Technik
A
varied program including many highlights awaited the more
than 80,000 visitors to this year’s Airport Days at Hamburg
Airport, where Lufthansa Technik has its headquarters.
Among other events, a group from the blogger scene reported live
from an exclusive program in Lufthansa Technik’s workshops and
from the large fly-in on the apron at Hamburg Airport.
There were more than enough opportunities for fascinating pictures
and stories thanks to Noratlas, Boeing E-3A AWACS, DC-3, DC-6,
Super Constellation, DLR Airbus A320 ATRA, Beluga and more
than 70 other aircraft highlights.
This QR code leads
you to impressions
from the Airport Days.
Events & Exhibitions | 27
Services cut out
for your needs
Lufthansa Technik’s presence at the MRO Europe underscored
its approach to expanding its industry leadership through powerful
innovations, which ultimately promote the entire sector.
Meet us at...
21 – 22 January 2016 | Lima
MRO Latin America
A conference and a showcase form the
core of the region’s leading MRO event.
Here MRO providers, airlines, OEMs,
lessors, and industry experts meet.
3 – 4 February 2016 | Dubai
L
ufthansa Technik made a valuable
contribution to MRO Europe, which
took place in London in mid-October,
with a series of expert presentations on current issues affecting the MRO industry. The
conference presentation by Product Manager
Carsten Wortmann on the challenges of
introducing new aircraft types, in the concrete
case illustrated with the A350, integrated
seamlessly with the main topic of the event.
New aircraft and engine technologies place
new demands not only on manufacturers and
operators but also on maintenance companies
such as Lufthansa Technik. A dedicated A350
cockpit photo wall exemplified how Lufthansa
Technik’s A350 world-class technical services
are cut out for its customer needs.
The more than 7,000 trade fair visitors
also had the opportunity to find out about
two additional premieres from Lufthansa
Technik. GATE (Global AsseT Expert), a
product innovation from Lufthansa Technik
Logistik Services, celebrated its trade fair
debut. Innovative solutions are needed to
sustain Lufthansa quality and safety levels,
i.e. the entire supply chain must be optimized. GATE Project Manager Dr. Aaron
Scholz highlighted the advantages of the
product in the global material supply chain.
Detailed information on this innovation can
be found on page 16.
MRO Middle East
Finally, the conference participants heard
details of Lufthansa Technik’s “Paperless
Maintenance” program for the first time.
Program Manager Gerald Frielinghaus
explained how the paper-based complaints
system in aircraft maintenance is being
replaced step by step by digital procedures.
With the information available in real-time,
follow-up processes can be started without
delay. And as the time required for documentation/paperwork is reduced, maintenance staff can concentrate on their primary
task, i.e. working on the aircraft. The paperless maintenance program thus achieves a
noticeable gain in efficiency.
The MRO Middle East is the opportunity
highlighting all aspects of the MRO
industry in a region with its rapid growth.
Preparing future success
MRO Russia & CIS brings together
Russian & CIS airline technical and
engineering management with MRO
providers, component suppliers
and manufacturers.
Other prominent topics included the potential
of 3D printing processes as well as the possibility to use drones for aircraft maintenance.
The trend toward increasing pressure by aircraft, engine and component manufacturers
on MRO providers, through their entry into
the market for maintenance, overhaul and
repair, was also noticeable at MRO Europe
2015. By developing innovative products and
processes and responding to the challenges
of digitization, Lufthansa Technik illustrated
the path it is taking to remain successful in
the MRO market in the future also.
16 – 21 February 2016 | Singapore
Singapore Airshow
Asia’s largest aerospace and defense
event ranges among the most renowned
air shows in the world.
25 – 26 February 2016 | Moscow
MRO Russia & CIS
14 – 16 March 2016 | Casablanca
MRO Africa
Representatives of African airlines meet
with experts in maintenance issues, and
the latest industry trends are presented.
A dedicated A350 cockpit photo wall exemplified how Lufthansa Technik’s world-class A350 services
are cut out for its customer needs. Visitors to the Lufthansa Technik booth also had the opportunity to
find out about product innovations.
Follow this link to find
out more about Lufthansa
Technik’s participation and
presentations at upcoming
fairs and conferences.
lufthansa-technik.com/events
28 | Products & Services
Airbus
World of services
Our range of products and services can be
tailored for commercial and private fleets of
every mix, kind and age.
A300/A310
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT9D, PW4000-94,
GE CF6-80C2
Total Support Services
Total Support Services are the first choice for
any customer wanting to enjoy cost-efficient
and reliable flight operations and focus on his
core business at the same time.
• Total Operational Support (TOS®)
• Total Technical Support (TTS®)
• Total Base Maintenance Support (TBS™)
• Total Material Operations (TMO®)
• Total Component Support (TCS®)
• Total Engine Support (TES®)
• Total Landing Gear Support (TLS™)
• Aircraft Leasing & Trading Support (ALTS®)
A318
A300
A319
A318
Single Services
Single services and shop load events such as
letter checks, engine overhauls or repairs of
single components are at the core of a unique
assembly of products and services.
• Aircraft Services
• Component Services
• Engine Services
• Landing Gear Services
• VIP & Executive Jet Solutions
A320
A319
A321
A320neo
H otl i ne
A321
49
- 4 0 - 5 0 70
Hotline
24/7
k
AOG des
308
Please follow this link for the complete MRO service portfolio and more
details about Lufthansa Technik’s
solutions for fleets of any size.
www.lufthansa-technik.com/services
A330
-4
eServices
Lufthansa Technik’s Technical Operations
Websuite manage/m® allows operators
to manage their technical operations via a
web-based system.
+
Special Services
The world’s leading manufacturer-indepenent
MRO provider offers a product portfolio
reaching beyond traditional MRO services
from the manual.
• Composite Repairs (ARC®)
• Engine Parts & Accessories Repair (EPAR)
• Maintenance Management Services (MMS)
• Logistics & Training
• AOG Services
• Surface treatment
Original Equipment Innovation – OEI
Lufthansa Technik has successfully
established a line of cabin products.
• Cabin Management & IFE Systems
• Aircraft & Cabin Equipment
• Connectivity
• Patient Transport Solutions
Airbus
A300/A310
A340
A330
Airbus A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56
Completion
Airbus
A319
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A320
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus
A321
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Completion
Airbus A330
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF6-80,
PW4000-100, Trent 700
Completion
Airbus A340
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, Trent 500
Completion
A350
A340-300
Airbus A350
Line Maintenance,
Component Services,
Engine Services:
Trent XWB
A380
Airbus A380
Line Maintenance
Base Maintenance
Component Services
Engine Services: Trent 900
Completion
Products & Services | 29
Boeing
737
Regionals
Boeing 737
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-3
Completion
737 NG
737
Boeing 737NG
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
747
737NG/MAX
Boeing 747
Q-Series
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW100, PW150
Q-Series
CRJ
Boeing
757
Line Maintenance
Base Maintenance
Component Services
Engine Services:
RB211-535
Completion
757
767
CRJ 700
CSeries
Boeing 777-9X
vorläufige Zeichnung
777
777X
Bombardier CSeries
in preparation
E-Jets
ERJ 190
Embraer
E-Jets 170/175, 190/195,
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Boeing 767
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW4000-94, CF6-80C2
Completion
767
777
Bombardier CRJ
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Line Maintenance
Base Maintenance
Component Services
Engine Services: JT9D,
PW4000, CF6-80C2
Completion
757
747-8
Bombardier Q400
Boeing 777
Business Jets
Airbus Corporate Jets
Line Maintenance
Base Maintenance
Component Services
Completion
ACJ
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56, V2500-A5
Completion
Boeing 777X
Boeing Business Jet
in preparation
Airbus Corporate Jetliner Line Maintenance
BBJ
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Completion
787
Boeing 787
Line Maintenance
Component Services
Engine Services*
Completion
Bombardier
Challenger, Learjet,
Global Express.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
*schedule to be defined
787
MD-11
MD-11
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CF6-80C2, PW4000-94
Bombardier
Boeing Business Jet (BBJ)
Challenger Family
Embraer
Embrear Executive Jets
Embraer
Legacy, Lineage.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
30 | Contacts
Senior Vice President
Corporate Sales & Marketing
Wolfgang Weynell
p +49-40-5070-2547
[email protected]
Corporate Sales
Americas
Frank Berweger
p +1-305-379-1222
[email protected]
Corporate Sales
EUMEA
Robert Gaag
p +49-40-5070-68406
[email protected]
Let’s talk about solutions
Director Sales
Eastern Europe
and CIS
Dmitri Zaitsev
p+49-40-5070-5404
[email protected]
Director Sales
USA and Canada
Director Sales
Europe
Sahib Ajjam
p+1-305-677-5199
[email protected]
Georgios Ouzounidis
p+49-40-5070-5295
[email protected]
Director Sales
Middle East, Africa
Director Sales
Latin America
and Caribbean
www.lufthansatechnik.com/sales
Richard Haas
p+49-40-5070-3053
[email protected]
Jörg Femerling
p +1-305-379-2604
[email protected]
America and Canada
Europe, Middle East and Africa
Canada
Dan Hepworth
p +1-514-245-0143
[email protected]
BeNeLux
Rudi Preud’homme
p +32-2-752-8690
[email protected]
Dubai
Chile
Carlos Sotomayor
p +56-2-2573-7770
[email protected]
Italy
Emanuela Marabese
p +39-02-58571483
[email protected]
Turkey
Lessors North America
United Kingdom
Lydia Martin
p +1-818-232-5956
[email protected]
Paul Conway
p +44-7812-091074
[email protected]
Ziad Al Hazmi
p +971-4-4057-557
[email protected]
Fulya Türköz
p +90-212-465 55 57
[email protected]
Contacts | 31
Corporate Sales
Asia Pacific
Gerald Steinhoff
p +65-6733-5539
[email protected]
Director
Corporate Sales
VIP & Special Mission
Director
Corporate Sales
Lessors & Banks
Line Maintenance
Worldwide
Wieland Timm
p +49-40-5070-2548
[email protected]
Andreas Kehl
p +49-40-5070-4780
[email protected]
Michael Struck
p +49-69-696-69660
[email protected]
Affiliates & Corporations
Director Sales
North East Asia
Benjamin Scheidel
p+852-2846-6370
[email protected]
Lufthansa Technik
AERO Alzey
Phone+49-6731-497-0
Fax +49-6731-497-197
[email protected]
www.lhaero.com
Lufthansa Technik Milan
Phone+39-02-585714-24
Fax +39-02-748-64924
cesare.ghermandi@
lht-milan.com
www.lht-milan.com
Lufthansa Bombardier
Aviation Services
Phone+49-30-8875-4600
Fax +49-30-8875-4511
[email protected]
www.lbas.de
Lufthansa Technik
Brussels
Phone +32-2-752-8660
Fax +32-2-752-8673
[email protected]
www.lufthansa-technik.com/
brussels
Lufthansa Technik
Philippines
Phone +63-2-855-9311
Fax +63-2-855-9309
[email protected]
www.lht-philippines.com
Lufthansa LEOS
Phone+49-69-696-8222
Fax +49-69-696-93888
[email protected]
www.lufthansa-leos.com
Lufthansa Technik
Budapest
Phone +36-1-296-3000
Fax +36-1-296-3001
[email protected]
www.lht-budapest.com
Lufthansa Technik
Component Services
Phone +1-954-440-7014
Fax +1-954-302-3925
[email protected]
www.lht-componentservices.com
Director Sales
South East Asia
and Australia
Robin Johansson
p +65-6733-9081
[email protected]
Asia and Australia
Australia & Pacific
Joseph Giarrusso
p +61-3-9551-9064
[email protected]
China
Steven Wang
p +86-10-6465-1593
[email protected]
Japan
Hidenori Sato
p +81-45-309-2777
[email protected]
Lufthansa Technik
Intercoat
Phone +49-4191-809-100
Fax +49-4191-2826
[email protected]
www.lht-intercoat.de
Lufthansa Technik
Landing Gear Services UK
Phone+44-20-8589-1941
Fax +44-20-8589-1901
[email protected]
www.lht-landinggear-uk.com
Lufthansa Technik
Logistik Services
Phone+49-40-5070-5331
Fax +49-40-5070-8667
[email protected]
www.ltls.aero
Lufthansa Technik
Maintenance International
Phone+49-69-696-141910
Fax +49-69-696-90942
[email protected]
ltmi
Lufthansa Technik
Malta
Phone+356-2560-4000
Fax +356-2560-4190
[email protected]
www.lht-malta.com
Lufthansa Technik
Puerto Rico
Phone +1-787-230-7700
[email protected]
www.lht-puertorico.com
Lufthansa Technik
Services India
Phone+91-22-935-37409
Fax +91-99-5800-5695
[email protected]
india
Phone +353-61-370-000
Fax +353-61-361-100
[email protected]
lht-shannon
Airfoil Services
Phone +603-6145-3612
Fax +603-6141-6810
[email protected]
www.airfoilservices.com
Ameco Beijing
Phone +86-10-6456-1122
ext 4100/4101
Fax +86-10-6456-1823
[email protected]
www.ameco.com.cn
BizJet International
Phone +1-918-832-7733
Fax +1-918-832-8627
[email protected]
www.bizjet.com
Hawker Pacific Aerospace
Phone+1-818-765-6201
Fax +1-818-765-5759
Lufthansa Technik Shenzhen [email protected]
www.hawker.com
Phone+86-755-2777-5925
Fax +86-755-2750-0269
Heico Aerospace
[email protected]
Phone +1-954-961-9800
www.lht-shenzhen.com
Fax +1-954-987-7585
[email protected]
Lufthansa Technik Sofia
www.heico.com
Phone+359-2-4601-777
Fax +359-2-4601-251
IDAIR
[email protected]
Phone+49-40-5070-69416
www.lht-sofia.com
Fax +49-40-5070-64144
[email protected]
Lufthansa Technik
www.idair.aero
Turbine Shannon
Phone+353-61-365-512
lumics
Fax +353-61-360-513
Phone+49-40-5070-61361
[email protected] | www.ltts.ie
[email protected]
www.lumics-consulting.de
Lufthansa Technik
Vostok Services
N3 Engine
Phone+7-495-981-5850
Overhaul Services
Fax +7-495-981-5852
Phone+49-3628-5811-0
[email protected]
Fax +49-3628-5811-8240
[email protected]
vostok
www.n3eos.com
Lufthansa
Technical Training
Phone+49-69-696-2751
Fax +49-69-696-6384
[email protected] | www.ltt.aero
Spairliners
Phone +49-40-5070-66499
Fax +49-40-5070-66742
[email protected]
www.spairliners.com
One-stop cure.
Find out more
about our Total
Support Services.
A single remedy to take care of everything: created
by one of the world’s leading MRO providers, our
Total Technical Support (TTS®) is on hand whenever
you need it. Our full range of services is a renowned
treatment for all kinds of fleets and operator
requirements. So that you can clear your mind and
stay focused on what you do best: flying.
Lufthansa Technik AG, [email protected]
Call us: +49-40-5070-5553
www.lufthansa-technik.com/total-support

Technik Connection - Lufthansa Technik AG

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