Britain`s soundtrack to attracting more tourists

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Monday 17 February 2014
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KUONI CRUISE
AIRLINE WIFI
DRESS THE PART
Tour operator unveils
new campaign...
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charge for internet?...
Amanda Greenwood
discusses travel clothing...
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Agents’ guide
Britain’s soundtrack to
attracting more tourists
Tourism agency enlists help of Rudimental, black cabs and tea...
T
he sound of
Rudimental’s
chart hit ‘Feel
the Love’; pouring tea
and the chimes of Big
Ben are all being used
in a new VisitBritain
campaign launched
today.
‘Sounds of GREAT
Britain’ has been created
using GBP2.5 million to
entice holidaymakers
from the USA, Brazil,
China, India, Gulf and
Europe to choose Britain.
Aiming to show
modern Britain, the
interactive campaign
also includes the noise of
a Wimbledon crowd; the
Dartmouth Steam Train
and LoveBox festival.
It also allows users to create a
personalised advert and itinerary of
Britain and post it on VisitBritain’s
LoveWall.
“This ad is something a little bit
Freak wave kills
cruise passenger
A
different and we hope it conveys
the humour and character of a
modern, confident Britain,” said
Joss Croft, marketing director at
VisitBritain. “We want to involve
people in creating their own British
experience – first online where they
can become the director of their
own bespoke tourism ad, and then
in reality following their individual
journey across Britain according to
their own interests and inspirations.
Britannia floated out of Monfalcone
heritage augmented by the latest
contemporary design. Today
is a landmark event for P&O
Cruises and for the British cruise
industry and is the start of a new
chapter in our future,” said Gerard
Tempest, Carnival UK’s chief
commercial officer.
Click here for full story "
A bottle of Prosecco was smashed against the ship
P
&O Cruises’ latest cruise ship
Britannia was floated out of
Fincantieri’s Monfalcone shipyard
near Trieste on Friday.
The ceremony involved the
traditional coin welding on the
open deck of the ship for good
luck and then had a bottle of
Prosecco smashed against its
hull by the ‘Madrina godmother’,
Travel Counsellor’s Louise Hunt.
“We wanted Britannia to
become a ‘Modern Classic’
with the core of P&O Cruises’
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Travel Counsellor Louise Hunt helped
weld the coin
Editor: Amanda Greenwood *
n elderly man died after a freak
wave struck a cruise ship on its
way to Tilbury on Friday.
Another passenger was
immediately air lifted to hospital after
the wave crashed through the window
of a restaurant onboard Cruise &
Maritime Voyages (CMV)'s Marco Polo
ship.
A small section of the ship's
Waldorf restaurant was damaged from
the wave but the ship sailed last night
after repairs were made.
"Our thoughts and prayers go
out to the passengers and their
families affected during this difficult
time," said Christian Verhounig,
chief executive of Cruise & Maritime
Voyages. "The safety and comfort
of our passengers is and will always
be of paramount importance. Marco
Polo undergoes stringent and
rigorous surveys and is inspected
regularly including a recent
annual dry docking survey and
certification. Marco Polo is a
purpose built deep sea ocean going
liner maintained and serviced in
full compliance of strict British and
International maritime regulations and
is efficiently manned by a professional
and dedicated crew. She also has
the added advantage of an ice
strengthened hull designed for special
voyages to the Arctic and Antarctica
Polar regions."
He added: "We have been
touched by the overwhelming
level of support received
from passengers who experienced the
freak wave incident and the fulsome
praise extended to the Captain, his
officers and hard working crew and
also by many of our customers who
cruise with us regularly onboard the
much loved Marco Polo."
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
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Kuoni unveils new
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Four killed in
Egypt bus attack
T
hree South Korean tourists
and a driver have been killed
from a bomb attack on a tourist
bus in Egypt.
A number of other tourists were
also hurt in the attack in the Sinai
peninsula as the bus prepared to
cross into Israel.
The bus is thought to have
been hit by a car bomb or
roadside bomb.
K
uoni has launched a new
in-store campaign to
promote stay and cruise
holidays today.
The new promotion will
run across the tour operator’s
own stores and independent
travel agents with the strapline
‘incredible destinations, combined
with luxurious ships’.
During a four-week period a
new booklet will also be available
showing cruises from Celebrity,
Azamara, Seabourn, Cunard,
Crystal, Regent Seven Seas,
Star Clippers and Compagnie du
Make an idyllic
connection in Mauritius
Ponant.
“We felt this was the right
time to put cruise centre stage
throughout our retail network,”
said Derek Jones, Kuoni’s
managing director. “It’s been
a big part of our turn of year
marketing campaign, but now
the sale has come to an end we
wanted to do something with high
impact to give it stand out on the
high street.”
Kuoni soft-launched its cruise
programme in November and
has been training staff to sell
stand-alone cruises and the stay
packages.
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Editor: Amanda Greenwood *
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
How much does flight EDITOR’SEYE
WiFi cost?
• Email Amanda at [email protected]
• Follow Amanda on Twitter - @AJ_Greenwood
• Follow Travel Daily UK on Twitter - @TDUKnews
Your guide to
internet charges...
DRESSING THE PART
A
irlines have been
slowly introducing more
connectivity onboard flights
in recent years.
Rarely is it free, with carriers all
having their website own strategy
and price structure whether by
hour, day or device.
Handily momondo has sent
through this infographic detailing
the costs for some of the world's
top airlines.
The website is making up more
if these to help customers make
a more informed decision when it
comes to booking flights.
When it comes to style we all have our own rules. When
it comes to travel and style there is a tendency to either go
one way or another; suddenly self conscious or the "no one
here knows me I can dress how I please" mantra.
Clothing while in the process of travelling itself is
important. If you're heading to warmer of climes you won't
need a coat when you're there, but you need it to get over
the tarmac at your UK departure point. I'd say and vice
versa, but that's rarely is the case is it?
Your chosen attire for a flight immediately indicates the
type of holiday you are going on I think. I pretty much opt
Trade steps up
to help Preston
customers
for jeans and a T-shirt for any flight then switch my footwear
and jacket depending on each trip. Blazer and pumps =
business (and an upgrade, please); flip flops = beach holiday.
V
isit Guernsey and Premier
Holidays have been among the
travel organisations offering help to
customers affected by the collapse
of Preston Travel this week.
Visit Guernsey said it is
working with local contacts and
tour operators to help facilitate
bookings for any forward bookings
that the group’s customers had in
place.
Preston Holidays ceased trading
last Thursday with 144 customers
on holiday and 4, 500 forward
bookings although it is unclear
where the customers are.
“We are saddened to hear the
news of the collapse of Preston
Holidays who have sold holidays
to Guernsey for many years.
Our current concern is for their
customers especially for those who
are already on holiday in Guernsey.
Or as was the case on Saturday, fleece and CAT boots.
I will always choose comfort over anything else when it
comes to travel attire but I do not understand those who opt
for the onesie. Sweats, fine if you really have to, but really a
onesie? Aren't they like pyjamas? On Saturday I travelled 14
hours in total from Essex to Switzerland and was shocked
by the number of all in ones I saw. They were mainly on kids
We are working closely with all
our trade partners and contacts to
help ensure they are able to enjoy
the rest of their holiday and return
home safely,” said Mike Hopkins,
director of marketing and tourism.
Premier Holidays is just one
of the tour operators that have
stepped forward to offer travel
arrangements for those affected.
Click here for full story "
and travelling in the comfort of their own car but still, I feel
embarrassed on behalf of the entire British nation when they
bundle out at the service station on a French motorway. We
are better than this Britain, let's hope the next trends to roll
out following London Fashion Week will give us some more
inspiration.
The Latest
Travel News,
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Your Inbox!
Preston Travel sold holidays to Guernsey
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ON THE DECK
CLIA UPDATE
GODMOTHER
Simon Purchase
Managing Director of
Cruising Excursions
Andy Harmer
The UK director asks why do
we cruise?
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Getaway
Who has become the
godmother of Norwegian’s
next ship? READ MORE J
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AS
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NEWS
Star Cruises to build 4,500
passenger vessel for Asia
market
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MEDIA
MEDIA
Thursday 17th Oct
October
tober 2013
2
P1
www.traveldailymedia.com/cruise/
www.traveldailymedia
a.c
com /c r
Thursday 24th October 2013
Royal
Roy
ya Caribbean appoints
ya
UK MD
P1
www.traveldailymedia.com/cruise/
Stuart Leven will
become managing
director under new
structure
Seabourn orders new
luxury cruise ship
R
oyal Caribbean International has
appointed Stuart Leven as managing
director for the UK, the latest move in the
company’s corporate restructure.
The move, which will also see Dominic Paul
expand his role to vice president international,
will mean Paul will add Latin America, Asia
Pacific and the Caribbean to his regions as
well as Europe, the Middle East and Africa.
The new UK structure will see Royal
appoint separate teams for Celebrity Cruises,
Azamara Club Cruises and Royal Caribbean.
Jo Rzymowska will lead the Celebrity
team and an executive is still to be named for
Azamara.
“We are evolving our business to be in
the best possible position for future growth,”
explained Dominic Paul. “Our new structure
in the UK and Ireland, and the industryleading management teams now taking
shape, means that we can confidently deliver
against the individual growth strategies of
Royal Caribbean International, Azamara Club
Cruises and Celebrity Cruises. We hope to be
able to announce the new leadership role for
Azamara Club Cruises very soon.”
Leven has previously worked for IHG,
Thistle and Guoman, Choice Hotels Europe
and KLM.
New vessel based on previous ships will join in 2016
A
n inquest has hea
heard
eard h
how
o a bungled
rescue operation
n, which
wh
hi left a critically
operation,
ill woman in 2C water for e
eight minutes, was a
“signifi
ficant contributo
ory fa
a
contributory
factor”
in her death.
Janet Richardson, w
ho
who
was a passenger onbo
oard
onboard
an Ocean Countess cruise
cru
uise
in 2011, was taken ill w
hile
while
on the Northern Lightss
sailing. However, while
e she
e
was being transferred from
m
the ship to the lifeboatt on a stretcher, the two
vessels drifted apart, p
lung
g
plunging
the 72-year old
into the North Sea.
At the hearing a wit
tness
ss revealed that the
witness
both travelling at around 10 knots. Richardson
was eventually pulled to safety using a long
pole but died in hospital three weeks later.
The Daily Mail quoted Colin Prescott, a
witness as saying: “I saw
the stretcher hit the side
of the vessel. They tried
to hold on to it, but it slid
down vertically like a hinge
and the blanket came off.
Mrs Richardson went one
way and the stretcher went the other. She just
floated off.’
He added: “There was abject panic on the
cruise ship – that is the only way I can describe
Questions being
asked over woman’s
death after falling
into sea
Editor: Amanda Greenwood *
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CLIA UK & IRELAND
Andy Harmer
The UK director explains why a
name is so important
BY
BY
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ON TH
THE
HE D
DECK
ECK
Mark D
Duguid
uguiid
president
Vice pr
residee commercial
product
management
at
& prod
duct m
a
Kuoni R
READ
EAD MORE J
MSC founder given
Order of Merit
T
he founder and group president of
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
CLICK HERE to read the guide
Southend Airport’s passenger
numbers continue to grow
▶ P4
I N S P I R E D B Y PA S S I O N
BY
WAY
Single man sabotages Chinese
Valentine's dates
A single man in China
has waged a campaign of
sabotage designed to stop
couples sitting together on
Valentine's Day.
According to a BBC
report, the unnamed man
started purchasing scores of odd-numbered cinema seats
in Shanghai, so that couples would be unable to sit next to
each other on the most romantic day of the year. His efforts at
scuppering Valentine's dates were then highlighted on social
media sites, which led other people to joining he campaign. As
a result, there were reportedly no side-by-side seats available
the main showing of the romantic movie 'Beijing Love Story' in
L
ondon Southend Airport has
continued to see a rise in
passenger numbers as it grows
its scheduled and chartered
departures.
The Essex airport has seen a
57.1% increase in numbers in 2013
compared to 2012 but fell short of
one million passengers registering
969, 950.
The airport has now completed
an extension and has become
totally operational, with Thomson,
QUOTE OF THE DAY
"We felt
this was the
right time to
put cruise
centre stage
throughout our
retail network"
Derek Jones,
Kuoni’s managing
director
EasyJet and Aer Lingus among the
flights taking off this year.
We are convinced it is those
high standards of service that are
responsible for London Southend
becoming so popular over the
past 12 months, and why we are
extending the terminal to ensure
that standards are not compromised
as passenger numbers grow over
time,” said David Lister, operations
director at the airport.
Click here for full story 
IAG renews
Travelport deal
I
nternational Airlines Group
(IAG) has renewed its multiyear, full-content agreements with
Travelport.
British Airways and Iberia will
continue to publish fares and
inventory for all flights and will
work to include more ancillary
content too.
Both airlines are trialing
Travelport’s Rich Content and
Branding technology to allow
them to control hotel their content
and ancillaries are visually
represented and described to
travel agents.
“We are wholly committed
to supporting the travel agency
channel and we are pleased
to have reached a multi-year
agreement with Travelport,”
said Silvia Cairo, head of group
commercial planning and policy
at IAG.
Click here for full story 
Keep Your Finger
on the Pulse!
Shanghai's Xintiandi district last week.
The campaign was apparently sparked after the man's last
relationship ended last Valentine's Day. And while they seem like
the actions of someone who is a little bitter and twisted, the man
later claimed it was only a joke.
Man climbs 450m cliff face with
no ropes
A man has been filmed
climbing a 1,500 foot
(457 metre) sheer rock
face without any safety
equipment.
American free climber
Alex Honnold scaled the face
of the El Sendero Luminoso
cliff in Mexico - which has a
difficulty rating of 5.12 (the maximum being 5.15) - in just three
hours, without relying on harnesses or ropes. And the video has
now gone viral on YouTube. More than 600,000 people have
watched the clip.
Honnold is known for conquering high peaks without the use
of safety equipment but his latest climb could be his greatest yet.
"I would stop at the occasional good foothold and shake it out,
but for the most part I kept a very steady pace," Honnold told
Planet Mountain after his climb.
He previously found fame free-climbing The Phoenix - the
USA's first recorded 5.13a climb. CLICK HERE to watch the El
Sendero Luminoso climb.
London parking space sells for
US$670,000
A parking space in
London has been sold for
the staggering price of
GBP400,000 (US$670,000).
Valued at almost double
the average price of a house
in the UK, the underground
parking space is located in
the Kensington area of London, close to the Royal Albert Hall,
and can hold two cars.
Orange News notes that the public car park is located just
around the corner, which offers parking for just GBP35.10 per
day. This means that for GBP400,000, you could park your car
here for the next 31 years.
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This is not the first time the car park has lured in high-end
motorists; a similar space in the underground area recently went
on sale for a bargain GBP275,000.
Editor: Amanda Greenwood *
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
▶ P5
RiverCruises
HOW TO SELL
TOP TIPS AND ALL YOU NEED TO KNOW
CLICK HERE TO READ THE GUIDE
European Waterways opens
Burgundy base
New TI’ME HQ to drive regional
expansion
TI’ME Hotels Management
has opened its new headquarters
in Dubai and a regional office
in Cairo, as the midscale hotel
company speeds up its regional
expansion efforts. New hotels
in Luxor, Qatar, Abu Dhabi and
Ajman are expected to open
in the next 18 months, taking
the group's total portfolio to 11
properties. The new Dubai head
office covers 360m² on the fourth floor of the Al Fattan Plaza, next
to Dubai International Airport. The company has also acquired office
space in Cairo, which will be operational by 1 March 2014.
Air Arabia to launch Cairo flights
E
uropean Waterways has
opened a new operation
base in Burgundy following a
GBP250,000 investment and
government grant.
The cruise line’s new facility
in the French town will allow the
luxury barge company to carry out
refurbishment programmes during
the winter and allow on-going
maintenance of its vessels.
This winter the company has
added new air-conditioning units
on Renaissance and Panache
and re-carpeted La Belle Epoque,
L’Impressioniste and L’Art de Vivre.
In addition new on-deck spa
pools have been added to the
Anjodi and L’Art de Vivre.
Click here for full story "
12345
67890 T
DAY IN NUMBERS
2.5
Million spent on
VisitBritain's new
campaign
4
People killed in
Egypt bomb attack
969, 950
Passengers at
Southend Airport in
2013
Tucan offers
agent discount
ucan Travel is offering a
discounted rate on four of its
most popular group tours.
The tours to Central America,
eastern Africa, Peru and Sri Lanka
depart throughout the year and
range from GBP319 to GBP469
in price for up to 12 days and
includes all accommodation and
transport (excluding international
flights) as well as included
excursions.
Agents must have booked a
client on a Tucan tour to apply for
the discount and need permission
from the branch manager.
Jac McPherson, sales and
marketing manager said: “Our
Agent Adventures were a huge
success last year with tours
departing around the world. Travel
agents were given a taste of the
kind of services they provide to
their clients every day without the
usual obligations that can be found
on familiarisation trips."
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UAE-based low-cost carrier
Air Arabia will commence flights
to Cairo this month. Launching
on 27 February 2014, the airline
will operate three weekly flights
to the Egyptian capital direct
from its home base of Sharjah.
Services will operate every
Tuesday, Thursday and Saturday
using a 180-seat Airbus A320
aircraft, leaving Sharjah at 1300. Cairo will become Air Arabia's fifth
destination in Egypt, following Alexandria, Assuit, Luxor and Sohag.
The new route will also take the airline’s total international network to
90 destinations.
IHG brings Staybridge Suites to Al
Khobar
InterContinental Hotels Group
(IHG) has signed a 20-year
management agreement for a
189-room Staybridge Suites
hotel in Al Khobar, Saudi Arabia.
The new property will become
the first Staybridge Suites in the
Gulf city, and the third in Saudi
Arabia. It will form part of a larger
mixed-use development which
will also feature a range of retail
and F&B outlets. IHG currently operates 24 hotels in Saudi Arabia with
a further nine due to open in the next five years. The new Staybridge
Suites will expand its portfolio in Al Khobar to five hotels.
airberlin doubles Abu Dhabi flights
airberlin has announced
plans to add a second daily flight
to Abu Dhabi. From October
2014, the airline will offer both
morning and evening departures
from Berlin's Tegel International
Airport, offering 8,344 seats per
week to Abu Dhabi. Combined
with its partner Etihad Airways,
this will boost the two carriers'
total frequency between the UAE and Germany to 56 weekly flights.
In addition, the codeshare agreement between the two carriers will
be expanded this month to include six destinations in India, served by
Etihad.
Emirates to fly A380 to Glasgow
Emirates will celebrate a
decade of operations to Glasgow
with a special one-off Airbus
A380 flight to Scotland's largest
city. The double-decker aircraft
operate flight EK027 on 10 April
2014, departing from Dubai
International Airport at 0750
and landing at Glasgow Airport
at 1235. The service will mark
the A380's debut at a Scottish airport. Emirates began operations at
Glasgow Airport on 10 April 2004 and has since carried 2.3 million on
the route. The airline currently operates two daily flights in the route.
Editor: Amanda Greenwood *
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
▶ P6
Make a
lasting connection.
Enjoy an absolute beachfront location.
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Holidays Extras is the market leader for holiday
add-ons, including airport parking, hotels,
lounges and travel insurance. The company which ranked number 19 in The SundayTimes
Best Companies to Work For in 2013 - offers an
award winning insurance service for all types of
travel, including cruise and coach insurance.
+),-"%"*.&1"&*.0-* ",+(& &".2&/%
+(&!43/-.*!((&*5(+(..&./* "
Holiday Extras prides itself on offering a wide
range of flexible insurance policies that are
underwritten by Allianz Global Assistance.
Their insurance ranges from cover for single trips
and annual policies, to business trips, winter
sports, weddings and cruises. Holiday Extras also
offer Latitude, a competitively priced insurance
service for those up to the age of 89 with preexisting medical conditions. It covers everything
from medical expenses and delays to lost baggage.
"((&*$/-1"(&*.0-* "2&/%+(&!43/-.
It’s free to sell Holiday Extras’ travel insurance,
and partners working with the company can
benefit from the in-house insurance team’s help
and expertise. In addition to this, there is an
online training platform, where partners can test
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Editor: Amanda Greenwood *
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
▶ P7
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• Achieving the room night target
set for the group segment in the
marketing plan through achievement
of personal sales goals.
• Research and identify potential
group business sources
• Maximise yield for available event
facilities
• Account management
responsibilities
You must have previous experience of
working for an online travel business to
be considered for this role.
The successful Marketing Manager will
take ownership of the online marketing
strategy across multiple markets. You
will hold responsibility for all customer
lead generation and acquisition
activity, ensuring that it is fully
integrated and optimised across the
entire customer journey. Acquisition
activities include PPC, SEO, online
display advertising, partnerships,
affiliates, eCRM and social media. You
will need to champion the needs of the
travel arm of the business and manage
in house teams to produce marketing
outcomes.
You need to have a track record of
delivery in B2B marketing within travel,
and you must have had exposure and
experience of working within the airline
sector.
Experience of working in an
international environment is also a
benefit.
TO APPLY CLICK HERE 
Responsibilities
Skills needed
• Experience in working the Swiss
market
• Existing portfolio of Swiss and
European accounts
• Experience in third party MICE
market
• Preferably already in a position
within a luxury hotel or hotel chain in
Switzerland or in Europe
• Experience in hotel/travel business:
about 10 years
TO APPLY CLICK HERE 
TO APPLY CLICK HERE 
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Sales Manager
London
.................. £35-45k EUR90k
This is an exciting, newly created,
senior role at a well-established and
renowned international hotel group.
We are seeking an experienced
sales director with a demonstrable
background in the international MICE
segment.
Responsibilities include leading group
sales strategy; account management
through clients and third party
booking organisations and being a
spokesperson for group strategies with
clients and industry bodies.
Candidates will already be working in
the hotel or hospitality/travel segment
within a global hotel organisation, a
leading international MICE/events
company or a global airline.
BuSales Manager – Leisure
Segment
Ramada Plaza JBR, Duba
Guest Relations Officer
Celebrity Cruises,
Worldwide
.............................................
.............................................
Responsibilities
Responsibilities
• Analyse local market trends and
competitor activity to recommend
strategies
• Lead sales for European markets
• Develop customer accounts and
travel in local area and Europe to
drive business to hotel
• Attend Europe exhibitions and
roadshows three or four times a
year
• Negotiate room rates/packages with
DMCs and wholesale clients
Skills required
• Two years sales experience in UAE
• Positive attitude and good
communication skills
• Commitment to delivering high
customer service
TO APPLY CLICK HERE 
Advertise with TDUK today! Email us at
[email protected]
TO APPLY CLICK HERE 
• Provides all services of the Guest
Relations Desk
• Answers inquiries pertaining to
Guest Relations services and
general information
• Responds to guest concerns
in a considerate, professional,
and positive manner by showing
empathy and actively listening
• Takes ownership of guest concerns
Skills required
• Minimum of one year hospitality
management experience in an
upscale hotel, resort or cruise line
• Knowledge of the principles
and processes for providing
personalized services
• Solid communication, problem
solving, decision-making, and
interpersonal skills
• Advanced computer software skills
required, including Microsoft Excel
TO APPLY CLICK HERE 
Editor: Amanda Greenwood *
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888
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Monday 17 February 2014
Editor: Amanda Greenwood *
▶ P8
| Editor-in-Chief: Mark Elliott *
30 St John's Lane, London, EC1M 4NB Tel: +44 (0) 207 2530888