Title VI Program

 LexTran - Transit Authority of Lexington Fayette
Urban County Government and Lexington Kentucky
109 West Loudon Avenue
Lexington, Kentucky 40508
Title VI
Program
SEPTEMBER 17, 2010
1 | P a g e CONTENTS Introduction .................................................................................................................................................. 5 Policy Statement ........................................................................................................................................... 5 1. Requirement to provide An Annual Title VI Certification and Assurance (Chapter IV, part 1) ............. 5 2. Requirement to Develop Title VI Complaint Procedures (Chapter IV, part 2) ...................................... 5 3. Requirement to record Title VI Investigations, complaints, and lawsuits (Chapter IV, part 3) ............ 6 4. Requirement to Provide Meaningful Access to LEP Persons (Chapter IV, part IV) ............................... 7 Introduction .............................................................................................................................................. 7 Basis for LEP .............................................................................................................................................. 7 Covered individuals ................................................................................................................................... 7 Who is a limited English proficient individual? ......................................................................................... 7 Requirements ............................................................................................................................................ 8 1. Four‐factor analysis ............................................................................................................................... 8 2. The frequency with which LEP persons come into contact with the program ............................... 16 3. The nature and importance of the program, activity, or service provided by the program; ......... 16 4. The resources available and costs to the recipient. ....................................................................... 17 Develop a Language Access Plan (LAP) ............................................................................................... 17 a. Identifying LEP individuals who need language assistance; ............................................................... 17 b. Developing language assistance measures; ...................................................................................... 17 Limited English Proficiency Procedure (LEP) ....................................................................................... 18 Process .................................................................................................................................................... 19 c. Training staff ....................................................................................................................................... 20 d. Providing notice to LEP persons .......................................................................................................... 20 e. Monitoring and updating the plan. ..................................................................................................... 20 3. Provide appropriate language assistance. .......................................................................................... 21 Dissemination of the Limited English Proficiency Plan ........................................................................... 21 5. Requirement to Notify beneficiaries of their rights under Title VI (Chapter IV, part V) ..................... 22 On our buses under the fare information ............................................................................................... 22 At our Training Center, Transit Center and at our Administrative Office ............................................... 23 On Our Website ...................................................................................................................................... 23 On our schedules .................................................................................................................................... 24 6. Requirement to Provide Additional Information Upon Request (Chapter IV, part VI) ....................... 24 2 | P a g e 7. Requirement to Prepare and Submit a Title VI Program (Chapter IV, part VII) .................................. 24 Summary of public outreach ................................................................................................................... 24 Guidance on Conducting an Analysis of Construction Projects (Chapter IV, part VII) ................................ 26 Guidance on Promoting Inclusive Public Participation (Chapter IV, part IX) .............................................. 27 1. Requirement to Collect Demographic Data (Chapter V, part I) .......................................................... 28 2. Requirement to Set System Wide Service Standards (Chapter V, part II) .......................................... 29 Overall Fixed Route Design ..................................................................................................................... 29 Operating Environment .......................................................................................................................... 30 Service Area ............................................................................................................................................ 30 Passenger Stops ...................................................................................................................................... 30 Hours of Operation ................................................................................................................................. 30 Service Levels .......................................................................................................................................... 31 Frequency of Service (Vehicle Headway) ................................................................................................ 31 Transfers and Timed Transfers ............................................................................................................... 31 Layover .................................................................................................................................................... 32 Loading Standard (Vehicle Load) ............................................................................................................ 32 PASSENGER AMENITIES AND INFORMATION ..................................................................................... 32 Bus Shelters and Benches ....................................................................................................................... 32 Public Timetable Availability ............................................................................................................... 32 Bus Color and Logo ............................................................................................................................. 33 Vehicle Identification Sign....................................................................................................................... 33 Vehicle Accessibility ................................................................................................................................ 33 PERFORMANCE STANDARDS ............................................................................................................... 33 Passenger Productivity ............................................................................................................................ 33 Schedule Adherence (On time Performance) ......................................................................................... 34 Monitoring Time points ...................................................................................................................... 35 Time Point checks: .................................................................................................................................. 35 On‐Going Evaluation ............................................................................................................................... 35 New Services ........................................................................................................................................... 36 Service Expansion Policy ......................................................................................................................... 36 3. Requirement to Set System Wide Service Policies (Chapter V, part III) ............................................. 37 Vehicle assignment ................................................................................................................................. 37 3 | P a g e Transit Security ....................................................................................................................................... 37 4. Requirement to Evaluate Service and Fare Changes (Chapter V, part III) .......................................... 38 Fare Changes ........................................................................................................................................... 38 Service Changes ...................................................................................................................................... 38 5. Requirement to Monitor Transit Service (Chapter V, part IV) ............................................................ 38 On‐Board Survey ..................................................................................................................................... 38 Ridership ................................................................................................................................................. 40 Ridership Comparison 2004 and 2009 ................................................................................................... 40 Appendix ..................................................................................................................................................... 41 4 | P a g e INTRODUCTION
LexTran (The Transit Authority of the Lexington-Fayette Urban County
Government) Lexington's public transportation system has been in existence in its
current form since December 1, 1973. LexTran operations are located on
approximately 159,114 square feet of land located at 109, 105 and 101 Loudon
Avenue in Lexington, KY 40508. LexTran also rents offsite office space at 105
Spruce Street Suite 125 Lexington KY 40507. LexTran’s service area is Fayette
County Kentucky.
POLICY STATEMENT
LexTran, assures that no person shall on the grounds of race, color, national origin,
or sex as provided by Title VI of the Civil Rights Act of 1964, and the Civil Rights
Restoration Act of 1987 (P.L. 100.259) be excluded from participation in, be
denied the benefits of, or be otherwise subjected to discrimination under any
program or activity. LEXTRAN further assures every effort will be made to ensure
nondiscrimination in all of its programs and activities, whether those programs and
activities are federally funded or not. In the event that LEXTRAN distributes
federal assistance funds to another governmental entity or contractor, LEXTRAN
will include Title VI language in all written agreements and will monitor for
compliance.
1. REQUIREMENT TO PROVIDE AN ANNUAL TITLE VI CERTIFICATION AND
ASSURANCE (CHAPTER IV, PART 1)
This requirement is fulfilled when LexTran submits its annual certification and
assurance to the FTA.
2. REQUIREMENT TO DEVELOP TITLE VI COMPLAINT PROCEDURES (CHAPTER
IV, PART 2)
Title VI Complaint Process
If an individual would like to file a complaint, LexTran will follow the process
detailed below:
1. RIGHT TO FILE A COMPLAINT. Any person who believes himself or any
specific class of persons to be subjected to discrimination prohibited by Title VI
may by himself or by a representative file a written complaint with LexTran. A
complaint must be filed no later than 180 days after the date of the alleged
discrimination.
5 | P a g e 2. COMPLAINT ACCEPTANCE. Once a complaint has been accepted by
LexTran for investigation, LexTran strives to complete a Title VI complaint
investigation within 90 days of the date that LexTran accepts the complaint for
investigation.
3. INVESTIGATIONS. The investigation will include, where appropriate, a review
of the pertinent practices and policies of the organization, the circumstances under
which the possible noncompliance occurred, and other factors relevant to a
determination as to whether LexTran has failed to comply with Title VI.
4. LETTERS OF FINDING AND RESOLUTION. After the investigation has been
completed LexTran will transmit to the complainant one of the following two
letters based on its findings:
a. A letter of resolution that explains the steps LexTran has taken or promises to
take to come into compliance with Title VI.
b. A letter of finding that states that the complaint is unfounded and that LexTran
is indeed in compliance with Title VI. This letter will include a detailed
explanation of why LexTran has determined that the issue in question is not a
violation of Title VI. The letter will also include notification of the complainant’s
appeal rights.
5. APPEALS PROCESS. The letter of finding will offer the complainant the
opportunity to provide additional information that would lead LexTran to
reconsider its conclusions. The parties in the complaint must provide this
additional information within 60 days of the date the letter of finding was
transmitted. After reviewing this information, LexTran will respond either by
issuing a revised letter of resolution or finding to the appealing party, or by
informing the appealing party that the original letter of resolution or finding
remains in force. LexTran will transmit these letters within 60 days of receiving
the appeal.
3. REQUIREMENT TO RECORD TITLE VI INVESTIGATIONS, COMPLAINTS, AND
LAWSUITS (CHAPTER IV, PART 3)
There are no current or past investigations, lawsuits or complaints against or
involving LexTran with respect to Title VI.
6 | P a g e 4. REQUIREMENT TO PROVIDE MEANINGFUL ACCESS TO LEP PERSONS
(CHAPTER IV, PART IV)
LIMITED ENGLISH PROFICIENCY PLAN
Introduction
Most individuals in the United States read, write, speak and understand English.
However, there are many individuals whose primary language is not English.
Individuals who do not speak English as their primary language and who have a
limited ability to read, write, speak or understand English can be limited English
proficient, or “LEP.” This language barrier may prevent individuals from accessing
services and benefits. For purposes of Title VI and the LEP Guidance, persons may
be entitled to language assistance with respect to a particular service, benefit, or
encounter.
Basis for LEP
There are two pieces of legislation that provide the foundation for the development
of an LEP plan: Title VI of the Civil Rights Act of 1964, and Executive Order
13166. In some circumstances, failure to ensure that LEP persons can effectively
participate in federally assisted programs may constitute discrimination based on
national origin under Title VI. In order to comply with Title VI, agencies should
take reasonable actions for competent language assistance. Executive Order 13166
clarifies requirements for LEP persons under Title VI. The Executive Order
requires the agency to examine the services it provides and develop and implement
a system by which LEP persons can meaningfully access those services.
Covered individuals
United States citizenship does not determine whether a person is LEP. It is possible
for a person who is a United States citizen to be LEP. It is also possible for a
person who is not a United States citizen to be fluent in the English language. Title
VI is interpreted to apply to citizens, documented non-citizens, and undocumented
non-citizens.
Who is a limited English proficient individual?
† Individuals who do not speak English as their primary language and who
have a limited ability to read, write, speak, or understand English can be
limited English proficient.
† Households where no one over age 14 speaks English “very well” are
linguistically isolated.
7 | P a g e Requirements
The U. S. Department of Transportation (DOT) issued its Policy Guidance
Concerning Recipient’s Responsibilities to Limited English Proficient (LEP)
Persons [Federal Register:
December 14, 2005 (Volume 70, Number 239)]. This policy states that DOT
recipients are required to take reasonable steps to ensure meaningful access to
programs by LEP persons. This coverage extends to the recipient’s entire program.
To do this, the recipient should:
(1) Conduct the four-factor analysis;
(2) Develop a Language Access Plan (LAP); and
(3) Provide appropriate language assistance.
There are four factors for agencies to consider when assessing language needs and
determining what steps they should take to ensure access for LEP persons: 1) The
number or proportion of LEP persons eligible to be served or likely to be
encountered by a program, activity or service of the recipient; 2) The frequency
with which LEP individuals come in contact with the program; 3) The nature and
importance of the program, activity or service provided by the recipient to people’s
lives; and 4) The resources available to the recipient and costs. A brief description
of the self-assessment undertaken in each of these areas follows.
1. Four-factor analysis
1. The number or proportion of LEP persons served or encountered in the eligible
service population ("served or encountered" includes those persons who would be
served or encountered by the recipient if the persons received adequate education
and outreach and the recipient provided sufficient language services)
8 | P a g e Fayette County, Kentucky
Total Population and Race Breakdown
Race
White
Black or African American
American Indian & Alaska Native
Asian
Native Hawaiian and Other Islander
Hispanic
Source: www.census.gov
2008
282,114
227,833
41,439
1,665
9,864
0
8,179
%
100%
80.80%
14.70%
0.60%
3.50%
0
2.90%
2006
270,789
214,535
37,362
298
8,849
91
14,376
%
100%
79%
14%
0.11%
3%
0.03%
5%
2000
260,512
211,120
35,116
507
6,407
83
8,561
%
100%
81%
13%
0.19%
2%
0.03%
3%
(http://factfinder.census.gov/servlet/ADPTable?_bm=y&geo_id=05000US21067&-qr_name=ACS_2008_1YR_G00_DP5&-context=adp&-ds_name=&-tree_id=308&_lang=en&-redoLog=false&-format=)
Population 5 years and over
English only
Language other than English
Speak English less than "very well"
Spanish
Speak English less than "very well"
Other Indo‐European languages
Speak English less than "very well"
Asian and Pacific Islander languages
Speak English less than "very well"
Other languages
Speak English less than "very well"
262,420
236,360 90.10%
26,060 9.90%
12,697 4.80%
14,502 5.50%
8,792 3.40%
4,610 1.80%
1,084 0.40%
6,003 2.30%
2,588 1.00%
945
0.40%
233
0.10%
Spanish speakers are the primary LEP persons likely to be encountered by
LexTran. In Fayette County the 2008 American Community Survey 1-Year
Estimates shows that the total population of individuals 5 and over was 236,360.
Of the total population 4.80% or 12,697 persons spoke English less than “very
well”. Of the total population 5.5% of the population, 14,507 persons spoke
Spanish. Of the 14,507 persons, 61% or 8,792 persons reported speaking English
less than very well.” These Spanish-speaking LEP persons comprise 3.4% of the
total population of Fayette County in 2008. Of the other languages spoken 3,905
individuals, 1.5% reported speaking English less than very well.
According to the Kentucky Refuge Ministries, a non-profit charitable resettlement
agency authorized by the US State Department to assist refugees legally admitted
9 | P a g e to the US 979 refugees from other countries have arrived in Lexington from 20002010.
Refugee Arrivals for KRM-Lexington KY 2000 - May 2010
Albania
51
Azerbaijan
1
Bangladish
1
Belarus
2
Benin
4
Bhutan
100
Bosnia
26
Burma
4
Burundi
70
Central Africian Republic
2
Congo
150
Democratic Republic Congo
247
Cuba
35
Dominican Republic
1
Ethiopia
4
Iraq
127
Lebanon
1
Liberia
90
Martinique
5
Republic Moldooa
3
Russian Federation
13
Rawanda
3
Sierra Leone
2
Sudan
2
Togo
6
Uzbekistan
25
Vietnam
4
979
The English as a second language program for the same time frame reports:
Language
Language
Count
Spanish
2284
Japanese
204
Arabic
136
Chinese, Mandarin
131
Swahili
93
10 | P a g e French
73
Nepali
51
Korean
41
Vietnamese
41
Russian
30
Kirundi
30
Ukrainian
22
Gujarati
22
Tagalog
19
Creole
18
Telugu
18
Albanian
18
Urdu
17
Hindi
16
Twi
15
Cambodian
(Khmer)
11
Tamil
11
Farsi
11
Portuguese
10
Krahn-Liberian
English
9
11 | P a g e Bosnian
9
Bulgarian
9
Lingala
9
Marathi
7
Malayalam
7
Amahric
7
Bengali
7
Indonesian
6
German
5
Turkish
5
Ewe
4
Luganga
4
Pohnpeians
3
Fanti
3
Mandingo
3
Oriya
3
Hungarian
2
Thai
2
Ghanaian
2
Uzbek
2
Konkani
2
12 | P a g e Afrikaans
2
Yoruba
2
Chinese, Yue
(Cantonese)
2
Swedish
2
Akan
2
Tigriga
2
Romanian
2
Kannada
2
Burmese
2
Indian
2
Shona
2
Kiswahili
2
Panjabi
2
Mende
1
Mandinka
1
Waray-Waray
1
Khmer
1
Lombard
1
Sunda
1
Sinhala
1
Other
1
13 | P a g e Croatian
1
Kissi
1
Punjabi
1
Greek
1
Tagee
1
Luganda
1
Armenian
1
Haitian, Creole
French
1
Italian
1
Persian
1
Lithuanian
1
Grand Total
3477
These are the 55 languages that have been served by Saint Joseph Health System, one of
the Major Hospitals in the city, since the year 2000.
AFR Afrikaans
BEN Bengali
CHI Chinese
ALB Albanian
BOS Bosnian
CRO Croatian
AMH Amharic
BUL Bulgarian
DAN Danish
ARA Arabic
CAM Cambodian
(Khmer)
FAR Farsi
ARM Armenian
ASL American Sign
Language
14 | P a g e CAN Cantonese
CEB
Cebuano
FIN Finnish
FLE Flemish
FRE French
LAO
Laotian
SIN Sinhalese
FRC French Creole
LIN
Lingala
SOM
GER German
MAM Mam
SPA Spanish
GUJ Gujarati
MAN Mandarin
SWA Swahili
HAI
MIX Mixteco
TAG Tagalog
(Philippines)
Haitian Creole
HEB Hebrew
NEP Nepalí
HIN Hindi
PAN
JAP Japanese
PAS Pashto
KAN
PER Persian
Kanjobal
POL Polish
KOR Korean
POR Portuguese
KOS Kosovo
PUN Punjabi
KUN
RUS Russian
Kunama
TAI Taiwanese
Pangasinan
KIR Kirundi
Somali
TUR Turkish
TWI Twi
UKR Ukrainian
URD Urdu
VIE Vietnamese
Top five Language Usage (Saint Joseph Hospital Lexington KY 2005-2009)
2005
%
2006
%
2007
%
2008
%
2009
%
1 Spanish
93.5
Spanish
91.2
Spanish
86.9
Spanish
77.1
Spanish
75.3
2 Japanese
2
French Creole
1.3
Arabic
0.8
Chinese
1.3
Ukranian
2.6
3 Russian
1.1
Russian
1.2
Japanese
0.6
Swahilli
0.7
Russian
1.7
4 French
0.8
Arabic
0.8
German
0.6
Japanese
0.5
Arabic
1.2
5 Vietnamese
0.6
Japanese
0.8
Mandarin
0.5
Albanan
0.5
Mandarin
0.7
Phone system statistics January 1st - December 31st
15 | P a g e 2. The frequency with which LEP persons come into contact with the
program
As we have service every day, LEP persons may come into contact with LexTran
24 hours a day 7 days a week. The greatest opportunity for LEP individuals to
come in contact with our systems is on the bus, at our customer service office and
on the phone. This includes using are phone systems after hours when all our
offices are closed. Based on the information above the greatest potential is for our
personnel to come in contact with a Spanish speaking LEP person. To date, the
most frequent contact between LEP persons is with bus drivers. Translated
documents have included postings on the buses related to fares and transit rules
written in Spanish and information request also in Spanish as illustrated below.
3. The nature and importance of the program, activity, or service provided
by the program;
Public transportation is vital to many people’s lives. According to the Department
of Transportation’s Policy Guidance Concerning Recipient ‘s Responsibilities to
Limited English Proficient (LEP,) Persons, “Providing public transportation access
to LEP persons is crucial. An LEP person’s inability to utilize effectively public
transportation may adversely affect his or her ability to obtain health care, or
education, or access to employment.”
16 | P a g e 4. The resources available and costs to the recipient.
LexTran assessed their available resources that could be used to provide language
assistance. This included identifying bilingual staff, reviewing existing items that
involve professional translation services, determining which documents should be
translated, and deciding what level of staff training is needed. After analyzing the
four factors outlined in U. S. DOT policy guidance, LexTran developed the
following plan for providing language assistance to LEP persons.
Develop a Language Access Plan (LAP)
a. Identifying LEP individuals who need language assistance;
We track some LEP individuals via our daily operations report with a code called
(FLE) foreign language event – when operators have passengers who speak little or
no English. Our customer service agents and our receptionist also have the ability
to document when these calls come in.
b. Developing language assistance measures;
LexTran has activated a contract with a firm to serve as a telephone service line
interpreter. We have a language translator via Babel fish on our website. We have
a RFP out for a new website and have asked for a more robust translation
mechanism to be added. We will also contract with a company akin to our
interpreter service for printing services beyond the translated documents we
currently have.
17 | P a g e Limited English Proficiency Procedure (LEP)
The purpose of this policy is to provide assistance to LEP passengers. This
procedure includes operators, Customer Service Representatives, street supervisors
and dispatchers. LexTran’s operations program falls under the direct supervision
of the Director of Operations and includes all operators and supervisors. LexTran
Customer Service falls under the Director of Community Affairs.
LexTran policy is that whenever a passenger with LEP boards the bus the bus
operator is responsible for presenting a flash card to the passenger to help identify
which language the passenger speaks. Customer service representatives are
responsible for assisting passengers with language barriers by contacting the
interpreter operator for assistance in communicating with passenger. It is the
responsibility of the dispatcher to dispatch a street supervisor to assist the bus
operator whenever he/she calls in with an LEP request. The dispatcher is also
responsible for logging the occurrence on the daily operations report.
18 | P a g e Process
All operators will be equipped with a language identification flash card. When a
passenger boards their bus and the passenger cannot speak English the operator
will use the flash card to help identify the passenger’s language.
After the operator identifies the language the passenger speaks he/she will contact
dispatch, let them know the language and request that a street supervisor meet
them en-route. If the operator is near the Transit Center he/she will take the
passenger to the customer service window and a CSR will assist.
Once the street supervisor or CSR makes contact with passenger he/she will follow
the following protocol. Contact Optimal Phone Interpreters at 1-877-746-4674.
Tell the operator what language is needed and your location. At this point the
operator will return with an interpreter. Stay on the line and follow the instructions
provided. The interpreter will need the street supervisor or customer service
representative, as well as the passenger, as part of the conversation.
19 | P a g e Once the interpreter completes the translation assist passengers to their proper bus
and communicate instructions to the bus operator.
c. Training staff
We are in the process of identifying means of training staff such as with frequently
used words.
d. Providing notice to LEP persons
Presently some of our signage and print material is already produced in Spanish.
We will be able to print documents in other languages via the written translation
services at a later date. Additionally we have the Census’s I speak card for use.
e. Monitoring and updating the plan.
This plan is designed to be flexible, and should be viewed as a work in progress.
As such, it is important to consider whether new documents and services need to
be made accessible for LEP persons, and also to monitor changes in demographics
and types of services, and to update the LEP plan when appropriate. At a
minimum, LexTran will follow the Title VI Program update schedule for the LEP
plan. Each update should examine the following:
• How many LEP persons were encountered?
• Is the existing language assistance meeting the needs of LEP persons?
• Has there been a change in the types of languages where services are needed?
• Have available resources, such as technology, staff and finances changed?
• Were any complaints received?
• Do staff members understand the LEP plan policies and procedures?
There are several methods that can be used to assist in answering these questions.
One method is to review customer comments and complaints to determine if
services are accessible to Spanish speakers. Census data will also be reviewed as it
becomes available to determine changes in the LEP population.
Future considerations for the LEP plan include:
• Translating other brochures (Bike and Ride) into Spanish
• Providing group travel training to LEP persons by working with bilingual staff
20 | P a g e This plan outlines five key areas of an effective LEP strategy: Identifying LEP
individuals who need language assistance, primarily through Census data;
Language assistance measures, including written and oral language services, and
responding to LEP persons on the telephone, in writing and in person; Training
staff, including coach operators, customer service representatives and management
employees; Providing notice to LEP persons through both oral and written
communications; and Monitoring and updating the LEP plan through a variety of
means.
3. Provide appropriate language assistance.
As mentioned above this is to be handled via telephone interpretation services and
via print media, some of which is currently in place. We will install a real-time
IVR in the next two years that will also provide information in Spanish.
Though the percentages are small we know that there are other languages spoken
in the area besides Spanish. We are attempting to determine those languages.
• When open houses or public meetings are held, set up a sign-in table, and have a
staff member greet and briefly speak to each attendee, in order to informally gauge
his/her ability to speak and understand English.
• Have the Census Bureau’s “I Speak Cards” at various events. While staff may not
be able to provide translation assistance at the time, the cards are an excellent tool
to identify language needs for future events/meetings.
• Post a notice of available language assistance at open houses/public meetings to
encourage LEP persons to self-identify.
Dissemination of the Limited English Proficiency Plan
LexTran will post the LEP Plan on its website at www.lextranonthemove.org.
Copies of the plan will be provided to any person or agency requesting a copy.
LEP persons may obtain copies/translations of the plan upon request.
Any questions or comments regarding this plan should be directed to:
Jared A. Forte
Assistant General Manager
LexTran – Transit Authority of Lexington, Kentucky
21 | P a g e 109 West Loudon Avenue
Lexington KY, 40508
Phone: (859) 255-7756 ext: 205
Fax: (859) 233-9446
www.lextran.com
[email protected]
5. REQUIREMENT TO NOTIFY BENEFICIARIES OF THEIR RIGHTS UNDER TITLE VI
(CHAPTER IV, PART V)
LexTran notifies beneficiaries of their rights under Title VI via the following:
On our buses under the fare information
The Transit Authority of Lexington, Kentucky, LEXTRAN, assures that no person
shall on the grounds of race, color, national origin, or sex as provided by Title VI
of the Civil Rights Act of 1964, and the Civil Rights Restoration Act of 1987 (P.L.
100.259) be excluded from participation in, be denied the benefits of, or be
otherwise subjected to discrimination under any program or activity. LEXTRAN
further assures every effort will be made to ensure nondiscrimination in all of its
programs and activities, whether those programs and activities are federally funded
or not. Customer complaints and or request for more information about this and
Title VI may be directed to LexTran through direct mail, electronic mail, web-site
customer comment form, customer comment card and by telephone.
En nuestros autobuses conforme a la información del precio La autoridad del
tránsito de Lexington, Kentucky, LEXTRAN, asegura que ninguna persona sobre
la base de la raza, del color, del origen nacional, o del sexo en la manera prevista
por Title VI del acto de las derechas civiles de 1964, y el acto de la restauración de
las derechas civiles de 1987 (P.L. 100.259) se excluya de la participación adentro,
se niegue las ventajas de, o se sujete de otra manera a la discriminación bajo
cualquier programa o actividad. LEXTRAN más futuro asegura todo lo posible
será hecho para asegurar el nondiscrimination en todas sus programas y
actividades, si esos programas y actividades federal están financiados o no. Las
quejas del cliente y o la petición más información sobre este y el título VI se
pueden dirigir a LexTran a través del correo directo, correo electrónico, forma de
comentario del cliente del Web site, tarjeta del comentario del cliente y por el
teléfono.
22 | P a g e At our Training Center, Transit Center and at our Administrative Office
LexTran, The Transit Authority of the Lexington Fayette Urban County
Government and Lexington Kentucky hereby gives public notice that it is the
policy of the Authority to assure full compliance with Title VI of the Civil Rights
Act of 1964, the Civil Rights Restoration Act of 1987, Executive Order 12898 on
Environmental Justice, and related statutes and regulations in all programs and
activities. Title VI requires that no person in the United States of America shall, on
the grounds of race, color, sex, or national origin, be excluded from the
participation in, be denied the benefits of, or be otherwise subjected to
discrimination under any program or activity for which LexTran receives federal
financial assistance. Any person who believes they have been aggrieved by an
unlawful discriminatory practice under Title VI has a right to file a formal
complaint with LexTran. Customer complaints and or request for more information
about this and Title VI may be directed to LexTran through direct mail, electronic
mail, web-site customer comment form, customer comment card and by telephone.
En nuestro centro de formación, centro del tránsito y en nuestra oficina
administrativa LexTran, la autoridad del tránsito del gobierno urbano del condado
de Lexington Fayette y Lexington Kentucky da por este medio el aviso público que
es la política de la autoridad para asegurar conformidad completa con el título VI
del acto de las derechas civiles de 1964, el acto de la restauración de las derechas
civiles de 1987, el decreto 12898 en justicia ambiental, y los estatutos relacionados
y las regulaciones en todos los programas y actividades. El título VI requiere que
ninguna persona en los Estados Unidos de América, sobre la base de la raza, color,
sexo, u origen nacional, para ser excluido de la participación adentro, se niegue las
ventajas de, o se sujete de otra manera a la discriminación bajo cualquier programa
o actividad para los cuales LexTran reciba ayuda económica federal. Cualquier
persona que crea que han sido agraviados por una práctica discriminatoria ilegal
bajo título VI tiene una derecha de archivar una demanda oficial con LexTran. Las
quejas del cliente y o la petición más información sobre este y el título VI se
pueden dirigir a LexTran a través del correo directo, correo electrónico, forma de
comentario del cliente del Web site, tarjeta del comentario del cliente y por el
teléfono.
On Our Website
LEXTRAN - service
LexTran is committed to providing non-discriminatory service. To obtain more
information about this and TitleVI or to file a discrimination complaint: Click here
23 | P a g e On our schedules
Non-Discriminatory Service
LexTran is committed to providing non-discriminatory service. Customer
complaints or request for information about this and Title VI may be directed to
LexTran through direct mail, electronic mail, web-site customer comment form,
customer comment card and by telephone.
En nuestros horario Servicio no discriminatorio LexTran está confiado a
proporcionar servicio no discriminatorio. Las quejas o la solicitud de información
del cliente sobre este y el título VI se pueden dirigir a LexTran a través del correo
directo, correo electrónico, forma de comentario del cliente del Web site, tarjeta
del comentario del cliente y por el teléfono.
(Spanish to be added at the next printing)
6. REQUIREMENT TO PROVIDE ADDITIONAL INFORMATION UPON REQUEST
(CHAPTER IV, PART VI)
This requirement is acknowledged.
7. REQUIREMENT TO PREPARE AND SUBMIT A TITLE VI PROGRAM (CHAPTER
IV, PART VII)
Summary of public outreach
LEXTRAN SEEKS PUBLIC INPUT ON DOWNTOWN CIRCULATOR
Monday, November 5, 12:00-1:00 pm at the Lexington Public Library, 140
East Main Street
Friday, November 9, 12:00-1:00 pm at the Government Center Ballroom,
200 East Main Street
Monday, November 12, 5:30-7:00 pm, Commerce-Lexington, 330 East
Main Street
The scheduled public meetings will incorporate the use of remote keypad
technology acquired through a federal grant by UK and LexTran .
This technology will allow participants to “key-in” responses to various questions
for instantaneous viewing.
--------------------------------------Have a route suggestion? Ever wonder why LexTran operates the way it does? Or,
do you just have questions about riding the bus? Here’s your chance to meet face
24 | P a g e to face with LexTran General Manager Rocky Burke and let him know your ideas
for staying “On the Move.”
WHEN: Wed., July 23, 2008, 6:00-7:00 pm
WHERE: Lexington Public Library, 140 E. Main
Meeting Room “C” 4th Floor
WHEN: Tuesday, Nov. 18, 2008, 6:00-7:00 pm
WHERE: Northside Lexington Public Library,
1733 Russell Cave Rd
Reservations not needed. For more info, call 253-INFO.
LEXTRAN PUBLIC MEETING: SOUTHSIDE CIRCULATOR
WHEN: THURSDAY, AUGUST 21, 2008, 6:00-7:00 pm
WHERE: Anchor Baptist Church,
--------------------------------------------------Public Meetings Scheduled to Discuss Transit Planning
LEXINGTON, KY: April 20, 2009- Preliminary findings of a comprehensive
operational analysis will be presented to the general public during a series of
scheduled public meetings:
• Monday April 27, 12-1:30 pm- Lexington Public Library
Eagle Creek Branch 101 North Eagle Creek Drive
• Monday April 27, 5-7 pm- Lexington Public Library
Village Branch 2185 Versailles Rd.
• Wednesday, April 29, 5-7 pm- Lexington Public Library
Central Library 140 E. Main Street
• Tuesday, May 12, 5-7 pm- Forcht Bank, 2404 Sir Barton Way
• Wednesday, May 13, 12-1:30 pm- Lexington Public Library
Northside Branch 1733 Russell Cave Rd.
• Thursday, May 14, 12-1:30 pm-, Lexington Public Library
Beaumont Branch 3080 Fieldstone Way
The operational analysis performed by R.L.S. & Associates is based on results of
passenger surveys, rider counts and stakeholder interviews. Members of the public
will be given an opportunity to review results and recommendations and provide
input of their own.
25 | P a g e Public meetings regarding COA March 2010
• Monday March 1st—2:00 Tates Creek Library
• Tuesday March 2nd—2:00 Downtown Central Library
• Thursday March 4th—6:00 Northside Russell Cave Library
th
• Tuesday March 9 —6:00 KY Blood Center Beaumont
GUIDANCE ON CONDUCTING AN ANALYSIS OF CONSTRUCTION PROJECTS
(CHAPTER IV, PART VII)
When completing construction projects we prepare the documentation for a
categorical exclusion.
26 | P a g e GUIDANCE ON PROMOTING INCLUSIVE PUBLIC PARTICIPATION (CHAPTER IV,
PART IX)
When conduction public outreach and public involvement activities LexTran seeks
input from minority, low-income, disabled and LEP populations. LexTran widely
broadcast information about our public activities (the city’s government
information channel, flyers on buses, notices on the website, notices in multiple
papers including non-English publications, etc.) LexTran also schedules public
involvement meetings in transit-accessible locations to ensure the widest possible
participation from all groups. LexTran partnered with the University of Kentucky
in a grant program and purchased over two hundred key pads from turning point
27 | P a g e with the related computer and equipment to allow for live anonymous surveying
during public meetings.
1. REQUIREMENT TO COLLECT DEMOGRAPHIC DATA (CHAPTER V, PART I)
LexTran Currently makes use of Option C via a combination of Options A & B:
Demographic and Service Profile Maps, Charts and survey.
1. BASE MAP
The base map is found in the appendix.
28 | P a g e 2. DEMOGRAPHIC MAP
The demographic map is in the appendix.
3. CENSUS CHART
The census tract information is in the appendix.
4. SURVEYS
The results from the last survey are in the appendix.
2. REQUIREMENT TO SET SYSTEM WIDE SERVICE STANDARDS (CHAPTER V,
PART II)
LexTran provides fixed route service within the Lexington urban area and ADA
paratransit service throughout Fayette County. Its route structure is intended to
address transportation needs resulting from a dispersed development pattern with a
multi-centered regional transit system that includes connections between
neighborhoods and communities within the urban area and Fayette County.
LexTran asked the consultant who completed our last Comprehensive Operational
Analysis to help us develop service standards. These Service Standards provide a
tool for the guidance of those responsible for planning and operating the LexTran
system, and can be used to evaluate performance once the routes comprising this
system are in operation.
Overall Fixed Route Design
The LexTran fixed route system should have elements that are consistent
throughout the system. This consistency is important for the public to understand
how the system can be used. The following are basic parameters of the design of
the system.
♦ Routes should be separated into functional categories. The level of service on
individual routes will vary by its function.
♦ LexTran routes should be divided into four categories for the purpose of
determining route design and performance standards. These are Radial routes,
Express routes, Cross-town routes, and Community Circulator services.
29 | P a g e ♦ Routes should be predominantly bi-directional in nature. Large one-way loops
should be avoided if possible.
♦ Travel times between major destinations should be minimized by providing some
routes that operate on the fastest and most direct route, and by scheduling timed
transfers between routes to minimize wait times.
These Service Standards follow these general guidelines. They provide a tool for
the guidance of those responsible for planning and operating the LexTran system,
and can be used to evaluate performance once the routes comprising this system
are in operation. In some cases, all design and performance standards may not be
met because of cost, personnel, equipment, or other constraints. Every effort
should be made to provide service that is in conformance with these standards. The
process of identifying routes or portions of routes that either exceed or do not reach
these standards should be used to guide decisions in response to decreases or
increases in funding for LexTran service.
Operating Environment
LexTran routes should operate primarily along major arterials. It should also run
on some residential collector streets that are suitable for operation of LexTran
buses, and in some cases limited access highways. Because of the need to
minimize the impact of buses in residential areas, the use of smaller sized buses
will be considered on certain routes that circulate through residential areas.
Service Area
Service coverage should be defined as the area within 1/3 mile walking distance of
the nearest bus stop. LexTran shall serve to the extent feasible, all major
employers, hospitals, schools, and public housing within the Lexington urban area.
Passenger Stops
In order to provide a safe environment for passenger boarding and alighting,
LexTran has a policy of formally designating bus stop locations. All bus stops will
have signs indicating their location. Efforts will be made to include route and
schedule information at bus stops. The spacing of bus stops will vary by location,
but as a general rule, they should be located every 0.2 miles.
Hours of Operation
The hours of operation should be based on demand and relate to the route’s
function. The maximum span of service is from 5:30 a.m. to 12:00 a.m. on
weekdays and Saturdays, and from 5:30 a.m. to 9:00 p.m. on Sundays.
30 | P a g e Service Levels
Service levels for each route should be based on demand. To foster a systematic
approach, two levels of service are defined for different operating time periods.
The service level should be consistent through each time period.
♦ Peak service is generally between the hours of 6:00 a.m. and 9:00 a.m., and
between 3:00 p.m. and 6:00 p.m.
♦ Off-peak service is provided at all other times including the mid-day period
between 9:00 a.m. and 3:00 p.m. and in the evenings and weekends.
Every effort should be made to provide coverage throughout most of the service
area during the offpeak service periods. But since lower ridership is experience
during these times, a reduced number of routes may be operated.
Frequency of Service (Vehicle Headway)
Each route’s frequency should correspond to demand. Some routes may only
operate during the weekday peak period while others may run at all times with
relatively high frequencies. Maximum policy headways for Radial, and Express
routes are listed below. The maximum headway for crosstown and community
circulator routes is 60 minutes.
Maximum Headways by
Time Period
Peak
Off-Peak
30 minutes 60 minutes
This maximum headway in the off-peak periods should not be exceeded if the
route is to be operated. Headways should conform to regularly recurring clock
intervals.
Transfers and Timed Transfers
Scheduled arrival and departure times for LexTran routes having common transfer
points should be coordinated to the maximum extent feasible. Dwell time should
be avoided on routes for mid-route transfer points. Routes should be designed to
link in patterns that are consistent with consumer needs and desires, but also meet
acceptable travel times. Free transfers are provided by LexTran drivers upon
request by passengers when boarding buses.
31 | P a g e The main transfer location is the downtown transit center. Transfers are accepted at
other locations where routes intersect. The transfer ticket is only valid on the next
scheduled trip to which the passenger is transferring. Transfers cannot be used for
return trips.
Layover
The amount allocated for layover time will be a minimum of 7 percent of the total
cycle time. Additional layover time may be provided as necessary to achieve clock
headways. Layover should be avoided at locations where through passengers are
expected. This includes mid-route locations and along one-way loops.
Loading Standard (Vehicle Load)
Maximum loading standards are to ensure that most passengers will have a seat for
at least the majority of their trip. The maximum average load factor is calculated
by dividing the total number of passengers passing the maximum load point by the
number of seats passing the maximum load point during the operating period being
considered. Since this is an average, individual trips may exceed the standard. The
loading standard for LexTran routes should be a maximum average load factor of
1.2 during the weekday peak periods, and 1.0 at all other time periods. For
individual trips, this should not be exceeded for time periods greater than 10
minutes.
PASSENGER AMENITIES AND INFORMATION
Bus Shelters and Benches
Bus stops with more than 25 passengers boarding on a daily basis should have a
bus shelter. Benches should be provided at bus stops with more than 15 passengers
per day. In addition, since a large percentage of LexTran passengers transfer,
passenger amenities should be provided at all major transfer locations. These key
bus stops should have bus shelters or other means of weather protection for
passengers. Schedule information for all routes should be displayed or available to
passengers.
Public Timetable Availability
Route and schedule brochures will be available upon request from bus drivers and
from LexTran office clerks. They will also be displayed and made available at the
downtown transit center and a number of other employment and activity centers
throughout the City as determined appropriate by LexTran staff.
32 | P a g e Bus Color and Logo For easy identification of LexTran services, a LexTran color scheme and logo will
be designed and updated from time to time. This will be used consistently on
LexTran buses, letterheads, tickets, bus stop signs, and other printed materials or
objects.
Vehicle Identification Sign
Identification signs will display the route the bus is traveling on at all times. When
routes are interlined at the downtown transit center, the signs will be changed upon
entering the downtown area and before reaching the transit center.
Vehicle Accessibility
All LexTran vehicles should be wheelchair lift equipped and all LexTran vehicles
and facilities will be accessible to disabled persons as required by the Americans
with Disabilities Act.
PERFORMANCE STANDARDS
Passenger Productivity
LexTran should regularly evaluate the performance of individual bus routes based
upon the revenue to cost ratio, passengers per revenue hour and passengers per
revenue mile. It will assure that each route performs at a rate equal to at least 50%
of the system wide average for that transit mode. Other performance standards,
such as on-time performance, should also be monitored. Standards for individual
route productivity should be based on actual experience. Current productivity
levels should be used to determine the category that each route is placed in. The
“good” category is all routes above the system average. The “satisfactory”
category is all routes about 75 percent of the system average. The “marginal”
category is all routes between 50 and 75 percent of the system average. The
“unsatisfactory” category is all routes under 50 percent of the system average.
These should be refined based on actual experience after the proposed route
changes are implemented. Separate standards are created for radial routes,
crosstown/circulator routes, and express routes.
Performance Standards
Radial Routes
Category
33 | P a g e Passengers/
Passengers/
Farebox
Good
Satisfactory
Marginal
Unsatisfactory
Revenue Hour
>22
16-22
11-16
<11
Revenue Mile
>1.5
1.1-1.5
0.8-1.1
<0.7
Recovery
Rate
>15%
10-15%
5-10%
<5%
Crosstown/Circulator Routes
Category
Good
Satisfactory
Marginal
Unsatisfactory
Passengers/
Revenue Hour
>15
10-15
7-10
<7
Passengers/
Revenue Mile
>1.2
0.7-1.2
0.4-0.7
<0.4
Revenue/Cost
Passengers/
Revenue Hour
>10
7-10
4-7
<4
Passengers/
Revenue Mile
>1.0
0.6-1.0
0.3-0.6
<0.3
Revenue/Cost
>10%
7-10%
4-7%
<4%
Express Routes
Category
Good
Satisfactory
Marginal
Unsatisfactory
>8%
5-8%
3-5%
<3%
Those routes performing marginal or unsatisfactory will be scrutinized for ways to
improve productivity. Routes significantly exceeding the “good” standard will be
considered for improved service.
Schedule Adherence (On time Performance)
It is expected that a critical success factor for LexTran routes will be providing
convenient and reliable transfers. Therefore, on-time performance will be closely
monitored. The routes with unsatisfactory performance will be candidates for
corrective action.
On‐Time Performance Category Good Satisfactory Marginal Unsatisfactory 34 | P a g e Percent Between 0 and 5 minutes Late >90% 85‐90% 80‐85% <80% Monitoring Time points
Time Point checks:
• Daily each LexTran street supervisor select at least 15 to 20 time point
locations throughout the system to conduct checks.
• The supervisor will sit and wait at the schedule time point and will log in the
actual time the bus arrives and departs.
• Buses are considered late if they depart a time point more than 5 minutes
late.
• LexTran on time performance goal is 95%
On-Going Evaluation
Data determining the total number of passengers, the number of passengers per
vehicle mile and vehicle hour, and the revenue/cost ratio, for each route and
service should be collected on a monthly basis using farebox-operating records.
Other performance indicators such as schedule adherence should also be
monitored. Performance information for the system and for each individual route
should be produced on a monthly basis. This report should show the actual
productivity measures for that particular month and be the basis of an on-going
evaluation of individual LexTran bus routes. Route evaluation should follow a
two-step process. The first step is to identify how each route performs in terms of
ridership and cost effectiveness compared with the performance standards.
Once this screening process is completed, the second step is a detailed evaluation
of each route that is either not performing up to standard or is performing well
above average. These routes could be subject to a number of actions including
frequency reduction, service span revision, realignment, rescheduling, route
consolidation or other restructuring, extensive marketing efforts, or elimination.
The period of time that performance indicators are calculated will relate to internal
and external reporting requirements. Typically, they should be compiled on a
monthly basis. Comparisons with the previous month, the same month for the
previous year, and with a two or three year running average should be included to
identify trends.
The performance achieved by LexTran routes should be used to modify the
performance standards. For example, routes categorized as “good” can be those
that exceed the system average for the particular measure. Acceptable routes are
those falling between 75 and 100 percent of the system average. Marginal routes
are between 50 and 75 percent of the system average, while unacceptable routes
are below 50 percent of the system average. Routes that fall in the unacceptable
35 | P a g e category in two of the three principle measures will be subject to a detailed
analysis.
Unacceptable routes should receive a more detailed analysis in step two. At this
level in the performance evaluation process, a route’s performance in all standards
is analyzed. This detailed evaluation should examine performance by time period,
day of week, and route segment. A variety of measures should be considered for
action including redesign, schedule reduction, schedule increase, marketing
activity, and other actions. Each route should be reviewed annually. Routes should
be reviewed more often if ridership trends are negative, special requests for
services are received, or other special circumstances are noted.
The evaluation process should also include routes with good performance. These
should be candidates for more frequent service or some other kind of service
increase.
New Services
Newly established transit routes, after having operated for two years, should
operate with performance standards at no less than 50% of the system wide
average in two of the three performance measures for its functional category. If a
newly established transit route or service fails to operate at the specified level for
three consecutive months, following the initial two year period, then LexTran
should evaluate alternative means to achieve the productivity standard or the route
shall be terminated.
Service Expansion Policy
Improvements to and expansion of the LexTran system will be based on the
LexTran Comprehensive Operational Analysis and the Lexington Area
Metropolitan Planning Organization Long Range Transportation Plan. However,
the following standard will be used when evaluating a new area for fixed route
service:
• The combined employment and population density for each census tract to be
served should be at least 1,500 per square mile for the majority of the new service
area.
The evaluation process should also include routes with good performance. These
should be candidates for more frequent service or some other kind of service
increase.
36 | P a g e 3. REQUIREMENT TO SET SYSTEM WIDE SERVICE POLICIES (CHAPTER V,
PART III)
Vehicle assignment
These are the following procedures that LexTran dispatcher uses when assigning
buses:
• Due to load capacity the following routes requires 40 foot buses (3 Tates
Creek, 4 Newtown, 5 Nicholasville Rd, 6 North Broadway, 7 North
Limestone, 8 Versailles Rd, 10 Hamburg Pavilion, 14 UK Commonwealth
Stadium and 15 Red Mile Rd).
• Due to maneuverability problems the following route requires a 35 foot bus.
(1 Georgetown Rd).
LexTran assigns buses daily based on the position that the buses are parked the
night before the next morning pull out. These buses are assigned to routes from the
front roll back until all buses are assigned.
Transit Security
LexTran has deployed security cameras at our Transit Center and our
Administrative/Maintenance Facility. LexTran also contracts with the Local
police to have officers stationed at our Transit Center based on the following
schedule.
Monday- Wednesday
0800-1 200 (4)
1600-2200 (6)
Thursday - Saturday
0800-1 200 (4)
1500-2330 (8.5)
Sunday
1300-1 700 (4)
Total Hours
71.5
We have also deployed cameras on our 55 of our fixed route vehicles. The
entire fleet will be outfitted and updated via ARRA funds. LexTran has not
37 | P a g e on a continual basis identified one corridor over another in terms of security
and have found that it is in our best interest to cover our entire system; for
our passengers, our operators and the Authority itself.
4. REQUIREMENT TO EVALUATE SERVICE AND FARE CHANGES (CHAPTER V,
PART III)
Fare Changes
The last fare increase initiated by LexTran was on July 1, 2001, the regular adult
fare was .80 and it was increased to a $1.00. The last service decrease occurred in
2003. This was prior to the passage of a tax referendum providing LexTran with a
dedicated source of local funding. We have discussed a fare increase in the future.
Service Changes
For LexTran a major service change is defined as changes in service that would
cause a 25% or greater change in service miles or hours in service. We have only
had one service change that met the major service reduction requirement and it was
on a non minority route.
5. REQUIREMENT TO MONITOR TRANSIT SERVICE (CHAPTER V, PART IV)
The information below is in addition to the Demographic maps/data based on
Census Tract information that we use.
A Comprehensive Operational Analysis (COA) was initiated in November 2008
and completed in 2009. A ridecheck, which included an on/off passenger count
and a running time check, was conducted and tabulated in January 2009. An onboard passenger survey was also conducted during this time, as was demographic
research and a compilation of LexTran operational and historical ridership data. A
series of stakeholder interviews were also conducted in December 2008 and
January 2009. An on-site analysis of each of the LexTran routes was done during
the week of March 9, 2009. On-Board Survey
A total of 1,238 surveys were completed and verified to create a database that is
representative of the total daily weekday ridership. About 25 percent of the
ridership, or 3,203 passengers, uses a student fare, down from 41 percent in 2004.
Of the total survey respondents, eighty (80) percent reported walking to the bus
stop. The next greatest percentage of passengers reported driving to a parking lot,
then taking the bus. This group makes up thirteen (13) percent of the passengers.
38 | P a g e Six (6) percent reported getting a ride with someone else, and only one (1) percent
reported riding a bicycle to get to the bus stop. Exhibit E- 1 depicts the methods
by which passengers reported arriving at the bus stop.
Exhibit E-1
Access to the Bus
Exhibit E-2 shows the trip purpose for LexTran passengers. The greatest
percentage of passengers reported using LexTran service to get to and from
work. This makes up thirty-eight (38) percent of the total respondents.
Traveling to and from school and college were the second largest percentages of
trip purposes. Both of these categories represented fifteen (15) percent each of
the total trips for LexTran.
Exhibit E-2
39 | P a g e Trip Purpose
Ridership
On weekdays, Route 9 – Stadium/Greg Page had the highest weekday ridership of
all LexTran routes with 2,295 boardings. The second highest was Route 4 –
Versailles with 1,224 passengers. Route 3S – Nicholasville Road also has over one
thousand passenger boardings on weekdays. The three lowest routes with less than
50 boardings are the Routes 33 – Northside Circulator, 41X – Commuter Express,
and 36 – Southside Circulator. The Route 41X – Commuter Express has only two
morning inbound and two afternoon outbound trips. On Saturdays, Routes 3S –
Nicholasville Road and 4S – Versailles Road have the highest ridership with over
700 passenger boardings. Route 6N – Leestown Road has the lowest Saturday
passenger levels among the regular daytime routes. Also on Sundays, Routes 3S –
Nicholasville Road and 4S – Versailles Road have the highest ridership.
The table below shows the comparison of ridership for each route in the LexTran
system in 2004 and currently in 2009. As shown, weekday ridership increased
significantly on all routes except for Route 9 – Stadium/Greg Page and Route 31 –
True Blue Express. All other routes increased since 2004. Route 7 – Hamburg
increased by 121.5 percent, or more than double the 2004 level.
RIDERSHIP COMPARISON 2004 AND 2009
40 | P a g e APPENDIX
The appendix includes separate attachments for the demographic maps and
onboard surveys. 41 | P a g e