Introducing the new Sworders Website

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UPCOMING AUCTION
ANTIQUE SALE
STANSTED
11TH MARCH 2015, 10:00AM
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Introducing the new Sworders Website
www.sworder.co.uk
[email protected]
01279 817778
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Introducing the new Sworders website
Our new website has been designed to give users a better, cleaner
visual experience on both desktop and mobile devices.
All of the auction catalogues are now fully integrated to a new
back office system supported by Microsoft Dynamics NAV.
If you are an existing customer we will create a new online account for
you, and you can modify your auction alert preferences to make sure you
receive only the auction alert emails that are relevant to your interests.
Your My Sworders account allows you to place absentee bids in the
knowledge that they will be transferred to our systems in real time.
You can modify or cancel bids up to 30 minutes before the sale start
time, and you will receive automated email confirmations throughout
the process. If you forget to place absentee bids the site will direct
you to live bidding half an hour before the sale start time.
Our new wishlist functionality allows you to ‘follow’ the lots that interest
you leading up to a sale. Plus our register your interest function lets
you choose lots of interest from previous sales so that if a similar
item is entered into a future sale you will be informed by email.
Our new post auction email alerts will tell you within hours of
the sale finishing the lot that you have been successful on, and
those you didn’t win with their winning hammer prices.
You can then settle your invoices directly using our secure SagePay online
payment facility by clicking on a link within your post auction email, logging
into your My Sworders account or using the Make a Payment page.
We hope you find the new web design and functionality at
Sworders easy to use, and wish you the best of luck bidding on
the extensive range of items coming up for sale in 2015.
www.sworder.co.uk
[email protected]
01279 817778
3
Registration & Login
How To Register
The registration process is very straightforward. We
ask for some basic details along with you auction
department interests.
Gauging your interests ensures that we only
communicate to you with item(s) of interest. You can
unsubscribe to our auction alert emails at any time.
Once registered you can place absentee bids, change
or cancel bids, and pay invoices online.
How To Login
Once you have an account you can login using the
button to the top right of the website or the key
icon on mobile devices.
You will need to enter your email address as the
username and then the password that was provided,
or chosen. You can change your password once
logged in using the My Account section of the My
Sworders section of the site.
If you forget your password you can use the
password reminder function.
www.sworder.co.uk
[email protected]
01279 817778
4
Bidding Online
The new website offers a real time absentee
bidding experience to all logged in users.
When viewing a catalogue in either list view,
or when browsing through lot detail views for
upcoming sales you will see a place bid button.
(If you are not logged in this button
will say login to bid)
Clicking on the place bid button on any lot will open
an overlay on the desktop/tablet, or a reveal with
smartphone devices allowing you to enter a bid.
It is important to note that the bid will be
rounded up to the nearest bidding increment
for the value being entered. These are clearly
explained in the bidding window.
On submitting the bid you will see a
message explaining that your bid has
been submitted to the bid basket.
You will then be offered the opportunity to
continue bidding, or to submit your bids.
If you choose to submit the bid/s they will be
passed in real time to our auction management
system and lodged against the sale.
You will then receive a bid confirmation email,
containing all of the bids for that auction. This will
include a breakdown of the bid values and any buyers
premium. It is important to note that these figures
will represent the maximum for the bid and you
may win the items at a rate lower than that stated.
You can at any time when logged in browse the
catalogue and see items that you have placed bids
on. It is easy to then change or cancel a bid from
this view. Alternatively you can make changes by
going to the My Sworders section of the website.
www.sworder.co.uk
[email protected]
01279 817778
5
Once an auction has finished and the auctioneer
has checked everything the website will issue
a post auction email to every bidder.
There is a button to click that will take you through to your
My Invoices section of the website (after login) where you
can pay securely using our SagePay payment gateway.
The email notification will tell you clearly the lots
that you have been successful on and the price at
which they sold. It will also show the buyers premium
inclusive of VAT and provide a total amount due.
Alternatively you can visit the Make A Payment page in the
Buying section of the website and enter your email address
and your invoice number, and the system will retrieve your
invoice and allow you to make an online payment.
www.sworder.co.uk
[email protected]
01279 817778
6
Using Our Website
Other functionality
The Add to Wishlist function allows logged in users to
browse a catalogue and click a button to add lots of
interest to a wishlist.
The wishlist items are stored in your My Sworders
section of the website where you can then view a
personalised catalogue and decide on which items to
bid on.
This allows collectors to filter broader catalogues
down to just the items of interest and to focus on
those items in a custom catalogue view.
Each item in the wishlist will display in the same
manner as a standard catalogued listing allowing you to
place an absentee bid.
Personalised Catalogues
Another new feature on the website is the ability to
turn a wishlist catalogue for an upcoming sale into a
personal catalogue PDF and download it directly to
your desktop.
This can be particularly useful if you are planning to
attend the saleroom, or bid using a live bidding service,
as it allows you to focus on the lots you are interested
in and make notes as the sale progresses.
To use this feature simply add items to your wishlist
and go to the My Sworders section of the website and
click the create a catalogue button above the chosen
auction. (Note this function only works with future
sales and cannot be used on archived sales)
www.sworder.co.uk
[email protected]
01279 817778
7
Email marketing preferences
Sworders want to make sure that you only ever receive
marketing communciatons that are entirely relevant to
your interests.
To that end our new emarketing system is designed to allow
you to change your preferences at any time. Simply log into your
My Sworders account and go to the My Preferences section.
Here you will be able to indicate the departments that you
want to receive email alerts from. Sworders typically email a
sale alert to interested users 10 days before a sale, and then on
the morning of the sale. From time to time we may send out an
email newsletter to subscribers.
You can unsubscribe from any email communications at any
time using the link at the foot of all of our emails.
Requesting a Valuation
Our new valuation service is available online from any of the
department pages.
Simply browse to the relevant department and fill in the details
requested. You can then add photographs of the item to help the
valuer to see your item. We always suggest that you try and take
the best photos possible.
Modern smartphones have excellent cameras. Make sure that you
photograph the item under good lighting conditions and try to
take photographs that are in focus.
When adding a description to items try to include as much detail
as possible. Valuations supplied on the basis of a website form
submission are subject to review on sight of the physical item and
should be treated as indicative.
www.sworder.co.uk
[email protected]
01279 817778