DellSW_BGMX US CS.indd
Transcription
DellSW_BGMX US CS.indd
BGMX adds application intelligence and control with Dell SonicWALL Customer profile NSA 3500 gives BGMX real-time visualization to drill down on network traffic Company BGMX Retail Solutions Industry Retailer Integration Country United States Users 70 retailer customers Website www.bgmx.net Challenge • Cumbersome firewall administration • Lack of application visualization Solution • Dell™ SonicWALL™ NSA 3500 with application intelligence, control and visualization • Dell SonicWALL TZ 100 firewalls Benefits • Application intelligence, control and visualization • Signature database of over 3,000 applications and millions of malware threats • Reassembly-Free Deep Packet Inspection® • Breakthrough multi-core hardware “Now I click and drill down to see everything my customers are doing along with the bandwidth being used.” Erin Desko Chief Technology Officer BGMX Retail Solutions provides a fully integrated services platform and support network for approximately 70 regional operators, small chains, and independent retailers in the grocery and convenience store sectors. BGMX manages VMware® servers and networking facilities to host Midax® Point-of-Sales (POS) solutions, and uses TrustWave® scanning solutions to help its customers comply with PCI-DSS and SAS-70 requirements. “My customers absolutely love it. Now I’ve got a good handle on bandwidth going in and out, who is using it, and what should be throttled, like Facebook.” Erin Desko Chief Technology Officer “For our customers, security and reliability are absolutely businesscritical. We make sure there are no security breaches between our internal, external auditing and VLAN structures. Everything passes through here on a separate VLAN for any credit switching,” explains Erin Desko, chief technology officer at BGMX. “It comes into our fiber trunk, then goes back to our customers via RBS WorldPay link.” The challenge: cumbersome administration and lack of application visualization BGMX’s primary challenge is having the proper bandwidth to adhere to all VLAN specifications in PCI compliance standards. Desko also must meet even tighter SAS-70 regulations, as well as his bank’s internal security guidelines. After concerns that an existing Cisco® firewall would not meet compliance requirements, Desko decided to migrate traffic to an alternative solution. “As far as I am concerned, the Cisco firewall failed miserably,” said Desko. “I found the Cisco firewall too much work to manage and configure; I need a firewall that is easy to manage. It’s also critical for me to have visualization into the applications and Web sites used by customers, and see how much bandwidth VPNs are eating up.” BGMX evaluated replacement solutions from Cisco and Juniper Networks®, before deciding to migrate traffic from the Cisco firewall to a Dell SonicWALL Network Security Appliance (NSA) 3500. 2 “Firewalls from Cisco and Juniper were very cryptic. The speed and ease of use was simply not there,” said Desko. “I found that the Cisco product was very cumbersome and hard to use, especially in rules and interoperability. It wasn’t worth the hassle.” The solution: NSA 3500 with application intelligence, control and visualization for impenetrable protection Desko deployed a pair of Dell SonicWALL NSA 3500 high-performance NextGeneration Firewalls in high availability auto-failover mode at the corporate gateway, and another pair at a colocation facility. Desko then had a security specialist test his network security. He found that extended multiple attacks compromised his Cisco firewall—but despite repeated efforts were unable to penetrate the NSA 3500, even after two days of trials. “The NSA 3500 is easy to configure, easy to use and right out of the box,” said Desko. “PCI compliance is basically built in. That, plus automatic failover, made the choice a no-brainer.” At remote customer retail sites, BGMX deployed Dell SonicWALL TZ 100 firewalls to provide secure site-to-site VPN connectivity with the corporate gateway. Desko initially faced difficulty integrating the solution with the remaining Cisco infrastructure, but resolved the issue quickly using Dell SonicWALL Support. “The response time was incredible,” said Desko. “I called at midnight, and they worked with me to fix my problem over the phone in just a few hours.” The results: real-time application intelligence, control and visualization A tightly integrated feature of the NSA 3500, Dell SonicWALL Application Intelligence and Control provides BGMX with granular application control and real-time visualization. Leveraging a continuously expanding signature database of over 3,000 applications and millions of malware threats, the NSA 3500 lets Desko identify and control applications regardless of port or protocol, prioritize or throttle bandwidth, and deny Web site access. As a result, Desko can now easily view, control and prioritize bandwidth for credit card transactions, loyalty programs, and Electronic Benefit Transfers. “Visualization makes my life so much easier. Half my days used to be going through logs and chasing down problems,” said Desko. “Now I click and drill down to see everything my customers are doing along with the bandwidth being used.” To meet customer service agreements, Desko needs to control the use of business-inappropriate Web sites. Dell SonicWALL’s Application Intelligence, Control and Visualization has enabled Desko to uncover serious issues and lock down inappropriate sites. “My customers absolutely love it. Now I’ve got a good handle on bandwidth going in and out, who is using it, and what should be throttled, like Facebook,” said Desko. “For customers using VoIP, I can make sure that voice traffic is prioritized to avoid latency issues.” The future: migration of all network traffic to Dell SonicWALL BGMX has seen rapid network growth in the past year and anticipates more customers logging directly onto their servers to do store orders through their systems. To accommodate growing demand, BGMX plans to migrate all traffic to Dell SonicWALL appliances over the next six months. “There is no question in my mind I want to move away from Cisco and over to Dell SonicWALL as quickly as possible,” said Desko. “Depending on their size and location, I plan on implementing a Dell SonicWALL firewall—from TZ 100s to NSA 3500s or higher—for all of our customers.” “For customers using VoIP, I can make sure that voice traffic is prioritized to avoid latency issues.” Erin Desko Chief Technology Officer View all Dell SonicWALL case studies at www.sonicwall.com Copyright Dell Inc., October 2010. All rights reserved. Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions. This case study is for informational purposes only. Dell makes no warranties—express or implied—in this case study. Dell™ and SonicWALL™ are trademarks of Dell Inc. and all other Dell SonicWALL product and service names and slogans are trademarks of Dell Inc. Reference number 10011402 08/12 DSNWL 262TM2
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