Customer Handbook - Fort Pierce Utilities Authority

Fort Pierce Utilities Authority
Your Hometown Service People
Customer Handbook
fpua
About FPUA:
In 1972, the citizens of Fort Pierce voted by referendum to create Fort Pierce Utilities Authority, (FPUA). By City Charter, FPUA is governed
by an independent board. The FPUA Board consists of five members, one whom is the Mayor and the remaining members are appointed by
the City Commission.
The City Commission is also responsible for approving FPUA's rates and budget. Through a designated formula, annually FPUA transfers revenue to the City's General Fund which the City uses for various services for the citizens of Fort Pierce. Since 1972, FPUA has transferred over
100 million dollars to the City's General Fund.
For additional information, including rates, rules and regulations, deposits, and conservation, etc. visit www.FPUA.com.
Getting Started—Turning on your utilities
By Phone: Call FPUA at 772.466.1600
Online: www.FPUA.com
Click on Customer Service then click on Connect Services (Residential)
In Person: You may come to our Customer Service lobby located at 206 S. 6th Street and a representative will be happy to assist you.
What you need to start service - Have the following information at hand when you’re ready to start your FPUA service:
 Social Security Number
 Driver’s License or government issued identification
 Proof of residence—Copy of Lease, Settlement Agreement, Rental Receipt, etc. (must be signed by owner or authorized agents)
 Complete address where service is to be started
 Deposit, if applicable
Deposit Information
All residential applicants for new service will require a credit check, or they may pay a full deposit. The credit agency determines if you are
required to pay a full deposit (average two month bill), minimum deposit or no deposit. Residential deposits are credited to an account after
two years of satisfactory payments. Interest is paid annually and credited to your account.
Meter Turn on Policy
Electric Service
Circuit breakers must be turned OFF in order for electric service to be turned on. If you have a gold seal on your meter make sure outside
and inside breakers are on. If you do not have an outside breaker you may have to call us to reschedule when someone eighteen (18) or older will be present.
Natural Gas Service
Someone must be at the residence that is eighteen (18) or older in order to have the natural gas turned on. Our gas department will turn off
all valves and complete a pressure test in order to verify there are no gas leaks. They will also check the operations of the equipment and
ensure all equipment is up to code. If all equipment passes inspection, they will turn on the meter and light all pilot lights. Should there be
an issue with the equipment or leaks, the gas department will inform the accountholder of the situation and the approximate cost for repair.
Also, if there are any flammable items near the equipment the accountholder will be instructed to relocate the flammable items.
Water Services
Water valves inside the house must be turned to the OFF position in order for the service to be turned on. If we try to turn the service on
and the meter begins to run because there is water running in the home we will turn the outside gate valve off and leave the water meter
on, You will need to turn the outside water valve on before the water will work. If the outside gate valve is locked or you do not have one
you will need to reschedule when someone eighteen (18) or older is present.
FPUA Payment Options include:
Pay in Person
FPUA Pay By Phone
Administration Building
206 South Sixth Street
772.466.1600
Lobby Hours: Monday - Friday 9:00 am - 5:00 pm


When you pay your bill by phone, there is no charge
and you can rest assured that the payment from your
credit card or check is processed on time through our
secure connection.
To use this free service, call in your FPUA payment for
instant posting to your FPUA account. Call
772.466.1600.
FPUA Pay Online


When you pay your bill online, there is no charge and
you can rest assured that the payment from your credit
card or check is processed on time through our secure
connection.
Online Services gives you access and it’s free! Registering for FPUA’s Online Services gives you fast, easy access to manage and pay your accounts.
FPUA AutoPay




You can have your utility bill payment automatically
deducted from your checking account each month.
You save time, stamps, and never forget to pay your
monthly utility bill.
You still receive a monthly statement for review and
record keeping.
For more information visit www.FPUA.com or call
466.1600.
Call Center: Monday - Friday 9:00 am - 5:00 pm
Drive-Thru Hours: Monday - Friday 8:00 am - 5:00 pm
24-Hour Drop-Box: Located on West Side of Building *
Cash Plus
2059 S. U.S. 1 - K-Mart Plaza
Dixon Check Cashing
2410 Avenue D
Down South Brewage & Check Cashing
420 N. U.S. 1 - Inside Cartoon Carwash
Jackson Drugs
2301 Okeechobee Road
All bills are accepted at the above locations including: past
due accounts, disconnected accounts (which require reconnection), and current accounts. There is no charge for
payment at off-site locations. All payments at the off-site
locations are processed as if you are making the payment
at FPUA.
Seacoast Bank (Fort Pierce location)*
1901 S. U.S. 1
772.466.3401
* Drop box only, payments will be processed the next business day
Frequently Asked Questions
Who do I speak to for garbage pickup? The City of Fort Pierce handles all garbage pickup and can be reached at 772.467.3000, ask for Solid Waste.
Will Services be turned on the same day the account is opened? Services will be turned on the next business day in most cases. However, there are cases when
services may take longer to be installed or turned on.
Are payment extensions offered? Yes, payment extensions are granted on accounts one (1) time in a six (6) month period.
When is my bill due? Your bill will show your due date. It is twenty (20) days after the bill date. If payment has not been received by the twentieth day a reminder notice will be mailed and a penalty of 1.5% will be charged to the past due amount. If payment has not been received by the Thirtieth (30) day a $15.00 late charge will
be charged to the account. If payment is not received when this charge is applied a disconnect order will be processed for the next business day to disconnect service and a $35.00 reconnect fee will apply.
Important Numbers
Waste Management
772.462.1768
Waste Pro Garbage (Res & SL Village)
772.595.9390
St. Lucie County Landfill (Hazardous Waste)
772.462.1768
South FL. Water Management District
800.662.8876
City of Fort Pierce
772.467.3000
Sunshine Locates
Saint Lucie County
772.462.1100
Information & Referral/Crisis Intervention
Florida Public Service Commission
800.342.3552
811 or 800.432.4770
211