Leicester City - Voluntary Action LeicesterShire

Transcription

Voluntary Action LeicesterShire
Leicester City
Outcomes Report 2011-2012
Foreword
This year of public spending reductions has been one of challenges for local communities, the voluntary
and community sector and public services. The effects of this can be seen in VAL’s research, which has
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VAL’s role at this time is more important than ever. We have undertaken important research that shows
the depth and breadth of the cuts to different communities which has provided valuable information for
commissioners and decision makers. We have brought groups together to look at collective solutions. We
have supported groups to adopt different business models and to be more enterprising in light of the lack of
public sector contracts. We have seen a record number of volunteers, who are able to maintain and develop
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This report describes in more detail some of the work that we have done this year, and what its impact has
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Leicester and the Police. The sections are:
Aim 1
Identification of community needs
Pg 4
Aim 2
Assisting local voluntary and community organisations
Pg 7
Aim 3
Effective communication and networking
Pg 14
Aims 4 & 5 Enabling views of the sector to be represented
Pg 16
Aim 6
Pg 19
Stimulating and supporting volunteering
Further performance information about the past and previous years is available on VAL’s website.
If you have any questions about this report or about VAL’s services, please don’t hesitate to contact me.
Kevan Liles
*OPLM,_LJ\[P]L=VS\U[HY`(J[PVU3LPJLZ[LY:OPYL
2
Leicester City Outcomes Report 2011-2012
Highlights of VAL’s year
6,870 people enquired about volunteering this
year, our highest ever number and an increase
of 64% on last year. Over half our enquirers
are from BME communities and over half from
young people under 25.
Despite the challenging economic climate,
local groups have been supported to raise
£692k this year. In addition to this, VAL led
a partnership of organisations to win £1m of
Transforming Local Infrastructure funding.
A new programme has worked with
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suitable opportunities.
721 people from 261 groups have accessed
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about opportunities, and 95% indicate that
volunteering has improved their skills or
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VAL carried out research into the state of the
sector, The Changing Impact of the Voluntary
and Community Sector, identifying the effect
of cuts on VCS groups on local communities.
From this we were able to identify actions
for the VCS alongside public services to
ameliorate the worst impacts.
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The City Mayor and his team have been able
to talk directly to the VCS and volunteers
through various events that VAL has
coordinated.
VAL has increased support to consortia of
organisations, for example a successful
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0TWYV]PUN-PUHUJPHS*VUÄKLUJLWYVNYHTTL
and provided packages of support for funding
programmes such as the Community Action
Against Crime Innovation Fund.
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and events this year, with over 69 events held.
Our children and young people and adult
social care forums have increased the number
and diversity of attendees, and delivered a
range of sessions with local public services.
There are 52 new signatories to the Leicester
Compact, and there is a new VCS and public
sector strategy group with membership from
both sectors, able to act strategically to feed
into the new Leicester City partnership.
3
1
Identifying needs in the local community
(04
To pro-actively identify the needs in the local community and facilitate improvement in service provision
to meet those needs.
Key figures
83%
of groups feel informed or well
informed about VAL’s services
and activities, an increase of
18% since last year.
76%
of groups say they are well
informed or very well informed
about strategies, policies and
partnerships.
69
events and network meetings
have been held, bringing the
sector together to analyse
need and plan to meet it.
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Stand up for Communities
=(3»Z:[HUK\WMVY*VTT\UP[PLZJHTWHPNU
launched this year, highlights our belief that funding
cuts to the voluntary and community sector are
funding cuts to communities and the services
they receive. Often these services help vulnerable
people, such as the elderly or disabled, so when
funding is removed the vital support they need is
removed too.
4
Cuts research and impact on
communities
As a result of VAL presenting our research,
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JVTTP[TLU[[V^VYR^P[O[OL=*:[VHZZLZZ[OL
impact of spending reductions, and form a task
force to identify ways to reinvest in services. VAL’s
research, The Changing Impact of the Voluntary and
Community Sector, found that 58% of participants
felt their ability to make a difference for their
ILULÄJPHYPLZOHKILLUHMMLJ[LK/HSMVMNYV\WZ^OV
received funding had seen that funding reduced,
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Findings were also highlighted by VAL and the
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received coverage from ))*9HKPV3LPJLZ[LY
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services requirements
=(3OHZ^VYRLK^P[O[OL*P[`*V\UJPS[VLUZ\YL
JSVZLYPU]VS]LTLU[VM=*:NYV\WZ^P[O[OLJVYL
offer for children and young people to ensure that
services are accessible for the children and young
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workshops and produced a written submission that
provided a set of principles, and highlighted the
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in the proposals, such as identifying the most
vulnerable people, emphasising the importance of
early intervention services, and involving children,
young people and families in the design of services.
BME research into the effects of
cuts
Working with groups to meet
needs
VAL’s research on the Changing Impact of the VCS
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^P[OPU[OL:WPUUL`/PSSZHUK/PNOÄLSKZHYLH[V
provide more detailed data on the gaps that are
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QVPU[S`KL]LSVWLK^P[O=*:NYV\WZSVJHSJV\UJPSSVYZ
HUK[OLHYLH471VU(ZO^VY[O
)PN3VJHS;Y\Z[
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VAL’s research into the impact of changes in
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nationally, and information from the research report
^HZ\ZLKI`5(=*(H[UH[PVUHSL]LU[Z[VPSS\Z[YH[L
the impact of reduced services on disadvantaged
people and communities.
1
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4H[[OL^»ZLZ[H[L[VILULÄ[MYVTTPSSPVUNYHU[
from the Big Lottery Fund under the Big Local Trust
programme. The Big Lottery Fund met with VAL
and other local stakeholders to identify local areas
[OH[OHKUV[ILULÄ[LKMYVTWYL]PV\ZPUP[PH[P]LZI\[
had the social capital to do so, including through
=*:NYV\WZHUK]VS\U[LLYZ=(3WYV]PKLKKL[HPSLK
research and information on the local community
and the impact of spending reductions that wasn’t
available from statutory sector data.
This initiative will enable local residents to give their
ideas of how the money can be used to improve
the estate. VAL will be providing support and
undertaking community development with residents
VM:[4H[[OL^»Z[VKLSP]LY[OPZ^VYR
5PRRP6»)YPLUTHUHNLYMVY[OL*VU[HJ[7YVQLJ[PU
the area said,
Big Local will have such a positive
impact on the community over the
ten year span. Local people will
be able to influence the decisions
about how best the funding could
be used, and develop the skills
and confidence they need to take
action for change.
| Contact Project
5
1
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=(3^VYRLKHSVUNZPKL[OL*P[`*V\UJPS[VMHJPSP[H[L
HZLYPLZVM^VYRZOVWZMVY=*:VYNHUPZH[PVUZ
[VKL]LSVWH IPK[V[OL)PN3V[[LY`»Z
Improving Futures programme for families in
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Families.
;OLÄYZ[Z[HNLWYVWVZHS^HZ\UZ\JJLZZM\SI\[[OL
work done to build a partnership has improved
working relationships and multi-agency referral
mechanisms.
,]LU[ZY\UI`=(3PUJS\KL!

Adult health and social care forum

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event

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forum

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*P[`I\KNL[JVUZ\S[H[PVUTLL[PUN

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workshop
4LL[PUNULLKZ[OYV\NO
volunteering
=*:W\ISPJHUKWYP]H[LZLJ[VYVYNHUPZH[PVUZ
continue to involve volunteers to meet local
needs. There is a high level of new volunteering
opportunities being created in Leicester. In
particular 42 volunteer opportunities have been
KL]LSVWLKPU=(3»Z=VS\U[LLY*LU[YL^P[OH
ZWLJPÄJMVJ\ZVUJOPSKYLUHUK`V\UNWLVWSL"[OPZ
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research as being disproportionately affected by
spending reductions.

Personalisation forum

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Tackling poverty meeting

=*:HUKW\ISPJZLJ[VYZ[YH[LN`NYV\W

Voluntary sector care providers forum

Voluntary sector partnership mental
health forum

Volunteering network
The private sector and social businesses are
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VAL has worked with 12 new organisations in the
last year. There has also been an increase in sports
6
2
Assisting local voluntary and community groups
(04
To assist local voluntary and community organisations to function more effectively and deliver quality
services to their users, members or constituents.
Key figures
84%
79%
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ZH[PZÄLK^P[O[OLZLY]PJL[OL`
receive from VAL.
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to access VAL’s services.
funding has been raised by
R of
groups supported by VAL.
82%
of groups receiving support have
increased their capacity to run their
groups or services.
67%
of groups receiving training have
increased their capacity to run their
groups and services.
24%
of groups report growth in their
ÄUHUJPHS[\YUV]LY
88%
report growth in skills
development.
VAL training
VAL operates the biggest voluntary and community
sector training programme outside of London.
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KLSP]LYLK
77
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721
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[YHPUPUN
261
:VTLVM[OLJV\YZLZ[OH[=(3OHZY\UK\YPUN[OL
year are listed below.
Income generation and funding: an introduction
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for contracts, how good is your business idea,
3SV`KZ;:)M\UKPUNZLZZPVUTHRPUNHM\UKYHPZPUN
argument, thinking about trading.
Planning and performance management: ÄUHUJPHS
management, navigating the new health agenda,
personalisation, project planning, quality assurance.
Running a group:ÄYZ[HPKKH[HWYV[LJ[PVUTPU\[L
taking, roles and responsibilities of the committee,
starting a new voluntary group.
Volunteering: dealing with performance issues in
volunteers, getting volunteers, keeping volunteers,
managing volunteers, valuing volunteers,
volunteering and the law, working as a volunteer.
Workforce development and human resources:
LX\HSP[`HUKKP]LYZP[`SVUL^VYRPUN6*5[YHPUPUN
and facilitation, safeguarding children and young
people, supervision and appraisal.
7
7YHPZLMVY=(3»Z[YHPUPUN!
This course gave us ideas. I enjoyed the discussion and it really benefited us as
a group.
4HUHNPUN=VS\U[LLYZH[[LUKLL4HYJO
The pace of this session was just right. The trainer was knowledgeable and
engaged with attendees. The training materials were good and the handouts,
presentations and exercises very useful.
-PUHUJPHSYLWVY[PUNH[[LUKLL -LIY\HY`
Brilliant tutor who was very clear on all information presented.
9VSLZVM[OLJVTTP[[LLH[[LUKLL4HYJO
Absolutely brilliant – there was plenty of food for thought and we’ve got lots to be
getting on with now.
5H]PNH[PUN[OLULÔLHS[OHNLUKHH[[LUKLL-LIY\HY`
8
(K]PJLHUKZ\WWVY[[V=*:NYV\WZ
5\TILYHJJLZZPUNVUL[VVULZ\WWVY[
5\TILYHJJLZZPUN[YHPUPUN
261
5\TILYHJJLZZPUN[LSLWOVULHK]PJL
356
5\TILYVMUL^NYV\WZZ\WWVY[LK
78
;V[HSU\TILYVMVUL[VVULZLZZPVUZ
612
;V[HSU\TILYVMOV\YZZWLU[VUVUL[V
one sessions
526
;V[HSU\TILYVMWOVULHK]PJLZLZZPVUZ
;V[HSU\TILYVMOV\YZZWLU[VUWOVUL
advice
268
:\WWVY[[VVI[HPUM\UKPUN
More funding is desperately
needed for groups such as
ours, as demand for this service
is increasing, but funding is
decreasing and this makes for
a very unhappy future.
=*:NYV\W=(3HUU\HSZ\Y]L`
VAL has worked with grant funders to deliver
^VYRZOVWZ[V=*:NYV\WZ[VPUJYLHZLM\UKPUN
JVTPUNPUMYVTV\[ZPKLVM[OL*P[`HZ^LSSHZ
supporting organisations on developing enterprise
ideas and increasing traded income.
,_HTWSLZVMVYNHUPZH[PVUZ^LOH]LZ\WWVY[LK
include:
*VUMLKLYH[PVUVM0UKPHU6YNHUPZH[PVUZYLJLP]LK
MYVT[OL)PN3V[[LY`[VKLSP]LYH
YLNPVUHSZ[YVRLH^HYLULZZWYVQLJ[MVY[OL:V\[O
Indian community.
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/LUY`:TP[O*OHYP[`MVYMVVKO`NPLULHUKIHI`
hampers, weekly hot meals and skills training for
vulnerable members in the community.
;O\YZKH`5PNO[)PUNV*S\IYLJLP]LKMYVT
3LPJLZ[LY*P[`*V\UJPS(K\S[ZHUK*VTT\UP[PLZ
small grants programme for two trips for the
elderly.
2
2
*HZLZ[\K`! Transforming Local
Infrastructure
*HZLZ[\K`! Community Action Against
Crime Innovation Fund
=(3YLJLP]LKULHYS`TMYVT[OL)PN3V[[LY`»Z
Transforming Local Infrastructure programme. VAL
was the lead body and put together a proposal in
partnership with eight other organisations.
(ZHYLZ\S[VM=(3»ZPU]VS]LTLU[PU[OPZ/VTL6MÄJL
WYVNYHTTLÄ]L*P[`=*:VYNHUPZH[PVUZOH]LILLU
supported by VAL and have been successful in
VI[HPUPUNH[V[HSVM [VLUJV\YHNLNYLH[LY
community activism and to enable communities
to develop innovative approaches to tackling local
JYPTL=(3HZRLK[OL/VTL6MÄJL[VKLSP]LYH
free local workshop and we provided support to
organisations to develop their project proposals and
to enable organisations to link with the local policing
unit in their area.
This project will focus on: an improved relationship
with local business - working collaboratively
[VHKKYLZZ[OLULLKZVM[OLSVJHSJVTT\UP[`"
improved and rationalised local support for frontline
NYV\WZ"JYLH[PUNTVYLLMÄJPLU[LMMLJ[P]LHUK
enterprising local support for frontline groups.
*OPLM0UZWLJ[VY4HY[Ù)HSSPZYLZWVUZPISLMVYSVJHS
WVSPJPUNPU[OLJP[`HYLH/LZHPK
*HZLZ[\K`! Improving Financial
Confidence
A consortium that VAL supported has been invited
[V[OLÄUHSIPKZ[HNLVM[OL)PN3V[[LY`»Z0TWYV]PUN
-PUHUJPHS*VUÄKLUJLWYVNYHTTLMVYH
project. If successful it will make a real difference
[VZVTLVM3LPJLZ[LY*P[`»ZTVZ[KLWYP]LK
JVTT\UP[PLZPTWYV]PUN[OLÄUHUJPHSZRPSSZHUK
JVUÄKLUJLVMZVJPHSOV\ZPUNYLZPKLU[ZPU3LPJLZ[LY
VAL facilitated a series of meetings to develop
[OLIPK^P[OWHY[ULYZHUK^VYRLKJSVZLS`^P[O3/(
(:9([OLSLHKHNLUJ`HUKV[OLYZ[VWYV]PKL
feedback on the bid. Delivery partners involved
PU[OLIPKPUJS\KLK3LPJLZ[LY*P[PaLU»Z(K]PJL
)\YLH\*VTT\UP[`(K]PJLHUK3H^*LU[YL*H[JO
(J[PVU/VTLSLZZHUK[OL*P[`»Z4\S[P(JJLZZ
*LU[YLZ
The advisory service being offered
by Voluntary Action LeicesterShire
is key to their successful funding
bids, and Leicestershire Police will
do all we can to support community
action.
:\JJLZZM\SIPKZPUJS\KL!
9LZ[VYH[P]L1\Z[PJL0UP[PH[P]L[VKLSP]LY
HWYVQLJ[PU)LH\TVU[3L`Z5L^7HYRZ:[
4H[[OL^ZHUK/PNOÄLSKZ
*H[JOPUWHY[ULYZOPW^P[O,`YLZ4VUZLSS
*VTT\UP[`(ZZVJPH[PVU[V[HYNL[
children and young people (8-13) at risk of or
involved in anti-social behaviour.
3LPJLZ[LY5PY]HUH)V_PUN*S\I[V
actively engage with young people who are on
involved in anti-social behaviour.
2
:\WWVY[[V3LPJLZ[LY*P[`*V\UJPS :\WWVY[[VHKHW[[V
M\UKLK=*:VYNHUPZH[PVUZ
personalisation
=(3WYV]PKLKL_WLY[HK]PJL[VVYNHUPZH[PVUZ
delivering housing related services and adult health
and social care services who had received a letter
MYVT[OL*P[`*V\UJPSWYVWVZPUNHJ\[[V[OLPY
service contract.
VAL worked closely with the Public Law Project and
5*=6»Z5H[PVUHS*VTWHJ[(K]VJHJ`[VWYVK\JL
a template letter, which organisations could use to
respond to the proposed cuts letter. This advice
HUKZ\WWVY[LUHISLK=*:VYNHUPZH[PVUZ[VPUJYLHZL
their skills and ability to negotiate with Leicester
*P[`*V\UJPSMVYHMHPYLYJ\[ÔPJO^V\SKZ[PSSLUHISL
a service to be delivered.
Having a quick response from
VAL was very useful and helpful
in responding to the letter
received from the City Council
in relation to a proposed grant
reduction. We as a organisation
are very thankful to VAL who
gave us support, guidance and
provided all necessary support
on time.
*HZLZ[\K`! Sikh Community Centre
(ZHYLZ\S[VM=(3»ZHK]PJLHUKZ\WWVY[[OL:PRO
*VTT\UP[`*LU[YLOHZTHUHNLK[VVI[HPU[OLPY
ÄYZ[WH`PUNJSPLU[^P[OHWLYZVUHSI\KNL[HUKHYL
now planning the promotion and marketing of their
services to individuals on personal budgets.
The organisation needed support to prepare for the
impact of personalisation following impending cuts
MYVT3LPJLZ[LY*P[`*V\UJPS
I found it useful to have Amarjit from
VAL prepare not only me but also
the committee for the changes and
the introduction of personalisation
and how this will affect our funding
and how we run the project. VAL has
contributed throughout and without
them I would not be able to achieve
the outcome of actually putting the
new systems into place.
:\YPUKLY2H\Y)HY[OJLU[YLTHUHNLY
9H^HS*VTT\UP[`(ZZVJPH[PVU9HOH[+H`*LU[YL
Thirteen organisations also signed up to the
3LPJLZ[LY*P[`*VTWHJ[HZWHY[VM[OPZWYVJLZZ
11
2
:\WWVY[MVYLU[LYWYPZL
Volunteering and workforce
development support
*HZLZ[\K`! Norton House
*HZLZ[\K`! Volunteering at Kirton
Lodge
(ZHYLZ\S[VM=(3»ZHK]PJLHUKZ\WWVY[5VY[VU
/V\ZLOHZW\YJOHZLKHWYVWLY[`[VWYV]PKLTV]L
VUHJJVTTVKH[PVUMVYP[ZZLY]PJL\ZLYZ5VY[VU
/V\ZLWYV]PKLZZ\WWVY[LKSP]PUNWSHJLZ^P[OPU
eight homes. VAL met with the organisation in
2010 to discuss diversifying their income in light of
their core contract going out to tender. We provided
business planning advice, which looked at how the
organisation could change its business model and
NLULYH[LPUJVTLMYVTJSPLU[ZVUOV\ZPUNILULÄ[
secure another accommodation property and
income from personal budgets.
*HZLZ[\K`! Network for Change
=(3WYV]PKLKHK]PJLHUKPUMVYTH[PVU[V5L[^VYR
MVY*OHUNL[VLUHISL[OLT[VKL]LSVWUL^ZLY]PJLZ
to meet the needs of their clients on personalised
I\KNL[Z5L[^VYRMVY*OHUNLHJJLZZLKHNYHU[
which has helped them to develop branding,
redesign their website and design an information
booklet as well as purchase an internal IT system to
better manage client data and client payments.
Kirton Lodge is a homeless shelter for women and
children in Beaumont Leys and receives clients on
YLMLYYHSMYVT3LPJLZ[LY*P[`*V\UJPS9LZPKLU[ZOH]L
often had a traumatic journey and are a vulnerable
NYV\WNLULYHSS`SHJRPUNPUJVUÄKLUJL=(3^VYRLK
with the manager to identify how they could
engage volunteers as administrators and tutors
to support the residents in learning new skills in
literacy, numeracy and crafts. VAL is also working
alongside the centre to encourage and support the
residents into volunteering to allow them to take the
ÄYZ[Z[LWZIHJRPU[VHTVYLZ[Y\J[\YLKSPMLZ[`SL
In terms of recruiting
volunteers this work from
VAL will really help us with
the range of services we
provide. Due to financial cuts
it is difficult, and additional
support from volunteers such
as admin or mentors would
really help me, my team but
most importantly the service
users.
;LYYP*OHWTHUTHUHNLYVM2PY[VU3VKNL
12
*HZLZ[\K`!
Futures Unlocked
As a result of VAL’s advice, Futures Unlocked has
been able to redesign their training programme for
]VS\U[LLYZÔVWYV]PKLZ\WWVY[[VL_VMMLUKLYZ
,SSLU:VSSH[OLVYNHUPZH[PVU»Z]VS\U[LLYHUK
pathways development coordinator, attended a
training and facilitation two-day course at VAL and
was eager to use the information gained in the
course to develop her own organisation’s training
course.
4HY[PU)LSSH[=(3Z\WWVY[LK,SSLU[VYL]PL^
the session plans for training volunteers who
^LYLZ\WWVY[PUNL_VMMLUKLYZHUKTHKL
recommendations on how to improve the session.
2
I recently ran the revised training
programme and I was delighted
with the adjustments. It made
me more confident as a trainer
and certain that the attendees
had learnt everything we wanted
them to. Martin was outstanding,
inspirational and informative. I
would highly recommend this
course to anyone delivering any
form of training; novice or expert.
,SSLU:VSSH-\[\YLZ<USVJRLK
13
3
(04!
To facilitate effective communication or networking and collaboration amongst local voluntary and
community groups.
Key figures
67%
of groups feel that there is good or
very good communication between
groups.
231
*P[`NYV\WZOH]LH[[LUKLK
meetings this year.
83%
VMNYV\WZMLLSJVUÄKLU[HIV\[QVPU[
working with other groups.
Adult health and social care
forum: meeting vulnerable
people’s needs
;OL=*:HK\S[OLHS[OHUKZVJPHSJHYLMVY\TOHZ
IYV\NO[[VNL[OLYH^PKLYHUNLVMV]LY=*:
NYV\WZ[VL_HTPULHUKZOHWL^H`ZPUÔPJO[OL`
can provide the best outcomes for vulnerable user
groups and work effectively with commissioners in
the new emerging health structures. Discussions
OH]LILLUOLSK^P[ORL`W\ISPJZLJ[VYVMÄJPHSZZ\JO
HZ+LI>H[ZVUHUK:\L*H]PSS[VMLLKPU[VRL`
partnerships.
>VYROHZPUJS\KLKH[HZRNYV\WVU[OL*SPUPJHS
*VTTPZZPVUPUN.YV\WZHUKOV^[VTHYRL[[OL
=*:[V[OLT"^VYRZOVWZVU[OL*P[`*V\UJPSHK\S[
ZLY]PJLZYL]PL^"HUKWYV]PZPVUVML]PKLUJLHUKRL`
PUMVYTH[PVUVMULLKI`=*:WYV]PKLYZPU[V[OLQVPU[
Z[YH[LNPJULLKZHZZLZZTLU[1:5(MVYOLHS[OHZ
NHWZPU[OLVYPNPUHS1:5(OHKILLUPKLU[PÄLK
14
)\KNL[IYPLÄUNZ
=(3WYV]PKLKHZ\TTHY`VM*P[`*V\UJPSI\KNL[
WYVWVZHSZMVY[OL=*:NP]PUNPUMVYTH[PVUVURL`
changes and an opportunity to respond to these
through a workshop. Based on these discussions
a joint response to the budget consultation
was produced, which was endorsed by 25
groups representing the diversity of the sector.
It highlighted a number of potential impacts to
communities, particularly for those using children
and young people’s services, adult social care
WYV]PKLKI`[OL=*:HUKZ\WWVY[LKOV\ZPUN
;OPZSLK[VHTLL[PUN^P[O[OL*P[`4H`VY:PY7L[LY
:V\SZI`+LW\[`4H`VY9VY`7HSTLYHUK*HIPUL[
SLHKMVY/LHS[OHUK*VTT\UP[`0U]VS]LTLU[
4HUQ\SH:VVKÔLYLZL]LYHSHJ[PVUZ[VOLSW
mitigate these impacts were agreed, including the
formation of a task group to identify strategies for
reinvestment.
*OPSKYLUHUK`V\UNWLVWSL
manifesto group
(NYV\WVM=*:HNLUJPLZPZ^VYRPUNVU[OL
development of a children’s manifesto for Leicester
and Leicestershire to give better information,
IHZLKVU=*:PU[LSSPNLUJLHIV\[ÔPJOZLY]PJLZ
work well and improve children’s lives, in order to
PUÅ\LUJLW\ISPJWVSPJ`HUKWYHJ[PJL;OLTHUPMLZ[V
will be supported by evidence of need data and will
offer the public sector a wealth of information about
ÔH[[OL=*:J\YYLU[S`WYV]PKLZ=(3PZ^VYRPUN
JSVZLS`^P[OSVJHSH\[OVYP[`VMÄJLYZVULVM[OL*OPSK
7V]LY[`*VTTPZZPVULYZ[VMLLKIHJR[V[OL*OPSK
7V]LY[`*VTTPZZPVUHUK=*:TLTILYZVM[OL
*OPSKYLU»Z;Y\Z[)VHYK
Personalisation forum
Volunteering network
VAL continues to host the personalisation forum.
The forum’s views are represented at the adult
social care transformation group. The forum has
ILJVTLHWSH[MVYTMVY3LPJLZ[LY*P[`*V\UJPS
to directly engage with the sector on issues
including the resource allocation system, the early
intervention and prevention strategy and the carer’s
Z[YH[LN`4LTILYZOH]LPKLU[PÄLKHUKL_WSVYLK
models of brokerage to open up the market place
for the sector. It has also provided an arena
where topics such as budget cuts, new areas of
development such as ‘choose my support’ and
tailoring services to meet the needs of individuals
receiving personal budgets can be discussed.
The volunteering network meets on a quarterly
basis. It successfully brings together both staff and
volunteers who “manage” volunteers from a wide
range of voluntary and community organisations
and from other sectors. Topics for meetings this
`LHYPUJS\KLKY\UUPUNHMVJ\ZNYV\W^P[O*P[`
*V\UJPSH[[LUKHUJL]VS\U[LLYZHUK[OLSH^HUK
volunteers with support needs. In a survey 74%
of members state that the network helps them feel
well-informed locally.
The personalisation provider forum
has proved an invaluable link with
local policy and the transformation
of adult social care and health. With
this support we have been able
to pilot and develop our own self
directed support service.
.HII`)YPULY*,65L[^VYRMVY*OHUNL
3
7YHPZLMVY[OL]VS\U[LLYPUNUL[^VYR
It’s a great network and
I always go away with
something new.
Great place to share good
practice, learn from one
another and build professional
relationships.
We always try to attend
the volunteering network
meetings which are a great
opportunity to take a step back
from the day to day business
and discuss issues with
volunteer managers from other
organisations.
15
4
Enable views of the sector to be represented
54
(04:HUK!
;VLUHISL[OLKP]LYZL]PL^ZVM[OLSVJHS]VS\U[HY`HUKJVTT\UP[`ZLJ[VY[VILYLWYLZLU[LK[VL_[LYUHS
bodies, developing and facilitating structures which promote effective working relationships and twoway communication. To enhance the voluntary and community sector’s role as an integral part of local
planning and policy-making.
*P[Ì\KNL[JVUZ\S[H[PVUZHUK
TLL[PUN^P[O*P[`4H`VY
0U1HU\HY`=(3MHJPSP[H[LKHZLZZPVUMVY=*:
NYV\WZ[VSVVRH[[OL*P[Ì\KNL[WYVWVZHSZPU
the areas of children and young people, adult
health and social care, and communities and
neighbourhoods.
2L`PZZ\LZPKLU[PÄLK^LYL[OH[[OLWYVWVZLKJ\[Z
^LYLKPZWYVWVY[PVUH[L[V[OL=*:PUSPNO[VM[OL
.V]LYUTLU[»ZILZ[]HS\LN\PKHUJL[OH[[OLYL
would be impacts on local communities if they lose
]P[HS=*:ZLY]PJLZHUK[OH[[OLYLPZHUPUJYLHZL
PUKLTHUKMVY=*:ZLY]PJLZHYV\UKJHYLTLU[HS
health and advice services due to the increase of
people being made redundant.
=(3JVVYKPUH[LKHQVPU[YLZWVUZLMYVT=*:
NYV\WZ;OL*P[`4H`VYTL[^P[O[OL=*:
YLWYLZLU[H[P]LZMYVT[OL=*:HUK7\ISPJ:LJ[VY
:[YH[LN`.YV\WHUKHNYLLKHJ[PVUZ[V^VYR
together to limit the impact of the budget on
vulnerable communities.
;OL4H`VYSPZ[LUZ¶JOPSKYLUHUK
young people’s groups meet
and greet
=(3MHJPSP[H[LKHUVWLUZLZZPVU¸;OL4H`VY
3PZ[LUZ¹^P[O*P[`4H`VY:PY7L[LY:V\SZI`H[[OL
children and young people’s forum to enable the
=*:[VMLLKIHJRRL`PZZ\LZHUKJOHSSLUNLZMHJPUN
[OLJOPSKYLUHUK`V\UNWLVWSL=*:ZLJ[VYPUSPNO[
of the budget cuts.
16
Key figures
100%
44%
52
152
of representatives say they have
the skills and knowledge to
perform their role.
of groups say that
YLWYLZLU[H[P]LZYLÅLJ[HUK
promote their interests.
UL^*P[`NYV\WZHYLZPNULK\W
[V[OL*VTWHJ[IL[^LLU[OL
W\ISPJZLJ[VYHUK[OL=*:
groups are signed up to the
*VTWHJ[PU[V[HS
28%
VMNYV\WZMLLS[OH[[OL*VTWHJ[
has improved relations between
the sectors. An increase of 9%
on last year.
63%
of groups say they have been
involved in at least one local,
regional or national consultation
over the year.
The sector was able to inform him about their key
JOHSSLUNLZHUKOV^[OL=*:JV\SK^VYR[VILWHY[
of the solution, give views on the process of the
core offer review, which had been a major concern
to those involved, and contribute to discussions
HIV\[[OL*P[`4H`VY»ZWSLKNL[VKL]LSVWHNVSK
Z[HUKHYK`V\[OZLY]PJL=(3HUK[OL=*:OH]L
remained involved in these developments.
54
=VS\U[LLYZTLL[^P[O*P[`4H`VY
5H[PVUHSZ[H[PZ[PJZHWWSPLKSVJHSS`ZOV^[OLYLHYL
nearly 73,000 volunteers in Leicester committing
OV\YZ^LLRS`^VY[OTPSSPVULHJO`LHY
yet this group is seldom consulted and their voice
rarely feeds through to public policy.
VAL held a focus group of volunteers to meet with
[OL3LPJLZ[LY*P[`4H`VYPU6J[VILY;OL
key messages from volunteers included: concerns
around the increasing professionalisation of
]VS\U[LLYPUNZ\JOHZWHWLY^VYRHUKYLN\SH[PVU"
the importance of having a volunteer co-ordinator
^P[OPU[OL]VS\U[LLYPU]VS]PUNVYNHUPZH[PVU"HSHJR
of short term volunteering opportunities and of
volunteers with daytime availability.
5
*P[`4H`VY:PY7L[LY:V\SZI`JVTTLU[LK
Going out to meet volunteers is
one of the best things about being
City Mayor. I never cease to be
impressed at the huge amount that
volunteers do for our city and for
our fellow Leicester residents. The
commitment of volunteers is a key
part of what makes our city works so
well and it is vital to our continued
development.
=(3^VYRPUN^P[O[OL:[YVUNLY*VTT\UP[PLZ
partnership, is overseeing a two-year co-ordinated
programme of volunteer-promoting activities to
KL]LSVWYLZWVUZLZ[V[OLÄUKPUNZ
c*P[`4H`VY:PY7L[LY:V\SZI`^P[O]VS\U[LLYZ
17
4
:[HUK<WMVY*VTT\UP[PLZ
IYPLÄUNZ[VJV\UJPSSVYZHUK
ZLUPVYVMÄJLYZ
We have ensured that all partners, councillors and
*HIPUL[OH]LJVWPLZVM[OLChanging Impact of
the Voluntary SectorYLZLHYJOHUKSVJHS47ZOH]L
ILLUZLU[[OLÄUKPUNZ(ZHYLZ\S[KLJPZPVUTHRLYZ
have up-to-date information on the contribution
VM[OL=*:HUKOV^[OPZPZILPUNHMMLJ[LKI`
ZWLUKPUNJ\[ZHZ[OL`THRLKPMÄJ\S[ZWLUKPUN
KLJPZPVUZ;OLIYPLÄUNZOH]LPUJS\KLKTLL[PUNZ
^P[O!*P[`4H`VY:PY7L[LY:V\SZI`+LW\[`4H`VY
9VY`7HSTLY(ZZPZ[HU[4H`VY4HUQ\SH:VVK
(ZZPZ[HU[4H`VY=P+LTWZ[LY(UK`2LLSPUN*OPLM
6WLYH[PVUZ6MÄJLY*P[`*V\UJPS"4PYHUKH*HUUVU
+PYLJ[VYVM+LSP]LY`*VTT\UPJH[PVUZHUK7VSP[PJHS
.V]LYUHUJL";YHJPL9LLZ+PYLJ[VY:[YH[LNPJ
*VTTPZZPVUPUN":PTVU:HKSLY7HY[ULYZOPW
7SHUUPUNHUK7LYMVYTHUJL;LHT"3Pa2LUKHSS47
HUK1VU(ZO^VY[O47
=*:HUKW\ISPJZLJ[VYZ[YH[LN`
group
=(3^VYRLK[VYLZOHWL[OL*VTWHJ[NYV\WMVY
[OL*P[`PU[VHTVYLTLHUPUNM\SHYLUH[VKL]LSVW
Z[YH[LNPJYLSH[PVUZOPWZIL[^LLU[OL=*:HUK[OL
public sector this year, resulting in a more focused
Z[YH[LNPJTLL[PUN5L^=*:YLWYLZLU[H[P]LZOH]L
been selected through an open process, and
4HUQ\SH:VVKHZ[OL(ZZPZ[HU[4H`VYWVY[MVSPV
OVSKLYMVY[OL=*:PZUV^HTLTILYLUZ\YPUN[OH[
issues and ideas are fed into cabinet.
5
;OL*OPSK7V]LY[`*VTTPZZPVU
HUK[OLSVJHS=*:
*OPSKYLUHUK`V\UNWLVWSL»ZNYV\WZOHK
YHPZLKJVUJLYUZ[OH[[OLYL^HZUVSVJHS=*:
YLWYLZLU[H[PVUVU[OL*P[`*OPSK7V]LY[`
*VTTPZZPVUHUHYLH[OH[[OL`^LYLJVTTP[[LK
[VZ\WWVY[PUN=(3JVU[HJ[LK[OL*VTTPZZPVU
HUK+LW\[`4H`VY9VY`7HSTLYHUK^HZHZRLK
[VJVVYKPUH[LH^VYRZOVWMVY[OL=*:HUK[OL
commissioners to look at the local issues on
child poverty. From this positive session the
*VTTPZZPVUOHZUV^HWWYVHJOLK=(3[VSVVRH[
Z\WWVY[PUNHJVUMLYLUJLMVY[OL^PKLY=*:[VPUW\[
into the creation of the delivery plan on reducing
child poverty.
(K\S[OLHS[OHUKZVJPHSJHYL1:5(
A workshop was held on the joint strategic needs
HZZLZZTLU[1:5([VLUHISL=*:NYV\WZ[V
highlight potential gaps in the research, to share
their data, and consider engagement with the
sector. A comprehensive and well thought out set
VMYLZWVUZLZMYVTZLUPVYZ[HMMVMHU\TILYVM=*:
organisations were submitted including data in
VYKLY[VIL[[LYPUMVYT[OLUL^1:5(
*OHUNLZHZHYLZ\S[VM=*:PUW\[PUJS\KLK[OL
revision of the section on health and wellbeing
(mental health), inclusion of a section on sensory
SVZZPTWYV]LKKH[HVUZL_\HSOLHS[OHUK
highlighting the needs of younger adults with
technology and palliative care.
The group is currently working on procurement and
commissioning for the local authority, delivering
HNHPUZ[[OLWSLKNLZMVY[OL*P[`[OH[[OL*P[`4H`VY
put in place, joint planning around consortium
IPKKPUNHUKZLSLJ[PUN=*:YLWYLZLU[H[P]LZMVY[OL
UL^*P[`7HY[ULYZOPW
18
5
6
(04
7YV]PKLH]VS\U[LLYJLU[YL[OH[TH[JOLZWLVWSL^P[OVWWVY[\UP[PLZ"Z[PT\SH[LZHUKLUJV\YHNLZSVJHS
PU[LYLZ[PU]VS\U[HY`HUKJVTT\UP[`HJ[P]P[`"KL]LSVWZUL^]VS\U[LLYVWWVY[\UP[PLZ"WYVTV[LZNVVK
WYHJ[PJL^VYRPUN^P[O]VS\U[LLYZ"PKLU[PÄLZHUKYLZWVUKZ[VWYVWVZHSZ[OH[TH`PTWHJ[VU]VS\U[LLYPUN"
informs strategic thinking and planning around volunteering.
Key figures
6,870
people enquired about
volunteering was in the year,
71% over target and an increase
of 64% on last year.
57%
of volunteer enquirers are from
)4,JVTT\UP[PLZ MYVT
women and 57% from young
people under 25.
99%
VM]VS\U[LLYZÄUKP[LHZ`[V
ÄUKV\[HIV\[]VS\U[LLYPUN
opportunities.
95%
of volunteers identify that
they have increased skills or
JVUÄKLUJL[OYV\NO]VS\U[LLYPUN
99%
of volunteers are happy with
their placement.
estimated value of
isthethecontribution
these new
million ]VS\U[LLYZTHRL[V[OL*P[`
193
79%
new volunteering opportunities
have been developed, 24 of
these in the public sector and 11
in the private sector.
1VI*LU[YL7S\ZHUK=(3
partnership
200 jobseekers have met with VAL to discuss
volunteering as a result of VAL’s partnership
^P[O1VIJLU[YL7S\Z[VZ\WWVY[WLVWSL^P[O
]VS\U[LLYPUNHZHWH[O^H`[V^VYR1VI*LU[YL
staff have been trained by VAL on volunteering
issues, and an outreach service is being provided
H[,SKVU:[YLL[1VI*LU[YLMVYUL^JSHPTHU[Z
VAL’s advisor talks to clients about volunteering
HZH^H`VMTHPU[HPUPUNHUKKL]LSVWPUNZRPSSZ"
PUJYLHZPUNLTWSV`HIPSP[`"HUKOH]PUNJ\YYLU[
referees.
;OL1VI*LU[YLTHUHNLYPKLU[PÄLK[OH[
It has been a helpful
development and it’s popular
with our customers.
There are plans to undertake similar sessions in
[OL*P[`*V\UJPS4\S[P(JJLZZ*LU[YLZ
VMNYV\WZHYLJVUÄKLU[PU
their abilities to recruit and
85% in their ability to manage
volunteers.
6
=VS\U[LLYPUN7S\Z¶ZLY]PJL
tailored to help overcome
barriers
;OLQV\YUL`PU[V]VS\U[LLYPUNPZKPMÄJ\S[MVYZVTL
WLVWSLK\L[VHYHUNLVMIHYYPLYZHUKZWLJPÄJ
support needs. Volunteering Plus is a pilot scheme
designed to help potential volunteers to overcome
the barriers they face and successfully go on to
volunteer with tailored support and one-to-one
mentoring.
To date 59 individuals have successfully accessed
this service.
34% of those who have accessed the service have
started volunteering.
Case study
Sharon Bransgrove
:OHYVU)YHUZNYV]LPZHNLKHUK\ULTWSV`LK
:OLOHZSLHYUPUNKPMÄJ\S[PLZHUKZ\MMLYZ^P[OHSHJR
VMJVUÄKLUJL:OHYVUZ[HY[LKVU[OL=VS\U[LLYPUN
7S\ZWYVNYHTTLPU-LIY\HY`:OLZHPK
:OHYVU^HU[LK[VOLSWWLVWSLHUKOHKZVTL
L_WLYPLUJLPUJH[LYPUN>LMV\UKHUVWWVY[\UP[`H[
:HMMYVU:\WWVY[MVY,SKLYS`ZLY]PUNHUKILMYPLUKPUN
at their lunch club.
I’m now buzzing and so excited
(\KYL`4H[OLYVM:HMMYVU:\WWVY[MVY[OL,SKLYS`
said,
c:OHYVU]VS\U[LLYPUN
Sharon has settled in very well.
She loves doing the washing
up and is very helpful.
Developing volunteer
opportunities - responding to
changing needs
VAL has observed an interesting new area
of volunteering emerging with a focus on
disadvantaged communities.
Case study
LOROS Leicester Marathon
- stewards
Issues
=VS\U[LLYTHYZOHSSZKPKUV[YLÅLJ[[OL
demographic of Leicester.
Lack of one-off /short term volunteering
opportunities.
5LLKMVYOPNOU\TILYVM]VS\U[LLYZ
people).
Outcome
4HYH[OVU]VS\U[LLYZSV[Z^LYLV]LYZ\IZJYPILK
Increased uptake of volunteering roles within the
*P[Ì`L[OUPJTPUVYP[`WLVWSLWHY[PJ\SHYS``V\UN
(ZPHUWLVWSL4PJR5L^[VU]VS\U[LLYJVVYKPUH[VY
MVY3LPJLZ[LY4HYH[OVUZHPK
Case study
6
Outdoor Pursuits Centre litter clearance volunteer
Issue
:OVY[HNLVM]VS\U[LLYVWWVY[\UP[PLZMVY\UKLY
year olds 491 (7% of) enquirers about volunteering
are under 18 years old, but only 20 volunteer
opportunities are billed as available for under 18’s.
Outcome
*YLH[PVUVMZHML]VS\U[LLYVWWVY[\UP[PLZMVY
anyone over the age of eight years old. Positive
SPURKL]LSVWLK^P[O+\RLVM,KPUI\YNO»Z(^HYK
:JOLTL+H]PK9VIPUZVUZLUPVYPUZ[Y\J[VYZHPK
The young people enjoy canoeing
and this is another way to get them
out paddling, plus they do it for
free. They are very useful, they
get stuck in and are enthusiastic.
Case study
Coping with Cancer – befrienders,
counsellor, telephone support volunteers
Issue
The help from VAL has been
most valuable and has become
an integral part of the staffing
required on the course.
Feedback from the runners in
the past has pointed directly to
the enthusiasm of the young
volunteers. We are becoming a
little dependant on their presence
now so long may it continue!
Attracting high capacity volunteers to do
emotionally challenging work.
Outcome
:HYHO;OVYW]VS\U[LLYJVVYKPUH[VYH[*VWPUN^P[O
*HUJLYZHPK
I have been very impressed with
the standard of volunteer that has
come to us from VAL. I find the staff
knowledgeable and helpful, and I
really appreciate the training and
networking opportunities.
21
6
Case study
Guru Tegh Bhadur Day Care Centre –
escort, volunteer helper
Issue
SVZZVMM\UKPUNW\[[PUNHZX\LLaLVUYLZV\YJLZMVY
services for vulnerable people.
Outcome
VAL have provided a very
supportive service so I am
able to recruit volunteers. With
funds being reduced we really
appreciate all the help we get.
It’s really useful for volunteers
too as they gain confidence
and can have references for
future employment.
.\Y\;LNO]VS\U[LLYJVVYKPUH[VY
Case study
Leicester City Council Libraries Service city space supervisor
*P[`]VS\U[LLYPUNZ[YH[LN`
highlights the importance and
]HS\LVM]VS\U[LLYPUNPU[OL*P[`
3LPJLZ[LY:[YVUNLY*VTT\UP[PLZWHY[ULYZOPWIVHYK
and VAL have created an action plan designed to
VW[PTPZL[OLL_PZ[PUNPU]LZ[TLU[PU]VS\U[LLYPUN
PU3LPJLZ[LY[VTH_PTPZLILULÄ[[VJVTT\UP[PLZ
volunteer-involving organisations and volunteers
themselves. The action plan puts a spotlight on
the contribution of volunteers and brings together
strands of work which support higher quality
volunteering.
;OLHJ[PVUWSHUYVSSZV\[MYVT(WYPS:[YVUNLY
*VTT\UP[PLZ]PJLJOHPY5PJR*HY[LYZHPK
The development of a
volunteering strategy has been
invaluable in looking at an
area of civic life with too low a
public profile. The action plan
is a one-off opportunity for the
city to step-up its approach to
volunteering.
Issue
Low educational attainment in Leicester.
Outcome
Development of a volunteer-run homework club.
22
Full list of groups VAL has worked with this year
;OPZPUJS\KLZNYV\WZ[OH[OH]L
HJJLZZLKUL[^VYRZL]LU[Z
HUKV[OLYTLL[PUNZPUKP]PK\HS
Z\WWVY[HUK[YHPUPUNPUJS\KPUN
HYV\UK]VS\U[LLYPUN
2 Funky Arts
[O3LPJLZ[LY:[7OPSPWZ(PY:JV\[.YV\W
UK[O3LPJLZ[LY:JV\[.YV\W
5L[^VYR6SKLY7LVWSL»Z-VY\T
[O3LPJLZ[LY:[.\[OSHJZ:JV\[.YV\W
(HWRH*LU[YL
(IIV[Z9VHK;HISL;LUUPZ*S\I
Action Deafness
Action for Blind People
(J[PVUMVY*OPSKYLU
(J[PVU/VTLSLZZ
Active Youth-Diversity & Unity Young People’s
Project
Addaction Leicestershire
Adhar Project
(+/+:VS\[PVUZ
(+77YVQLJ[Z*VTT\UP[`0U[LYLZ[*VTWHU`
(K\SSHT/V\ZPUN(ZZVJPH[PVU
(K\S[+`ZSL_PH:\WWVY[.YV\W
(K]HUJL,TWSV`TLU[
(K]HUJL:\WWVY[3[K
(MYPJHU*HYPIILHU*P[PaLUZ-VY\T(**-
(MYPJHU+L]LSVWTLU[.YV\W7YVQLJ[
(MYPJHU>VTLUZ:\WWVY[.YV\W
(MYPRHU*HYPIILHU,K\JH[PVU>VYRPUN.YV\W
(*,
(MYV+Y\T.LULYH[PVU
(MYV0UUV]H[PVU.YV\W
(NL<23LPJLZ[LY:OPYL9\[SHUK
Aikman Avenue Tenants
(QHUP>VTLUHUK.PYSZ*LU[YL3[K
AkwaabaAyeh
(S/\KH0ZSHTPJ,K\JH[PVU*LU[YL
(SSL_[VU@V\[O*VTT\UP[`*LU[YL
Allsorts
(SWOH:VJPHS,U[LYWYPZL
(SaOLPTLY»Z:VJPL[`3LPJLZ[LYZOPYL9\[SHUK
(UHUK4HUNHS+YVW0U3\UJOLVU*S\I
(UH[VSPH,K\JH[PVUHS*\S[\YHS:VJPL[`
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