HITO ANNUAL REPORT
HITO ANNUAL REPORT
Independent Board Chair Report
Chief Executive Officer Report
National Quality Assurance Manager Report
National Certificate Graduates
Board Chair Report
Dr Flora Gilkison
Dr Flora Gilkison
The HITO Board has voted to rename the organisation
the NZ Hair and Beauty Industry Training Organisation
Incorporated to better reflect the industries we are
representing. The term ‘HITO” will remain as this has
clear brand recognition in the sector.
2014 has been a busy year for all at HITO, but also frustrating. The
qualification suite that we have been working on for three years is still
being held up by the New Zealand Qualifications Authority (NZQA)
as HITO fights for the industry’s need to have assessment of the two
final units involve time in a commercial salon. As I travel through
the country and call into different salons, this stance is reiterated
time and time again. The industry expects that the final aspect of
their qualification will be completed in commercial salons. There are
constant remarks from salon owners that trainees coming straight
from a training provider are not at the same level as a trainee having
completed an apprenticeship.
Hairdressing is a real mix of both science and art. The science being
the ability to understand hair chemistry dynamics through colouring
and hair physics through heat. The art is double sided, the flair and
ability to consistently create hair styles and the art of being a good
communicator. The science and art competencies are required
to develop a client list and contribute effectively to the culture of a
commercial salon. All too often I am told by salon owners that they
need to either teach or retrain their aspiring employees who have
taken a hairdressing course at either a polytechnic or through private
providers. This thorny issue has been holding up the registration of
the hairdressing qualifications for a considerable time and should
never have occurred. What is required is a better alignment of NZQA
and TEC policies regarding tertiary providers and ITOs.
The good news is that the Barbering suite of qualifications has been
HITO will be a top achiever of TEC’s investment requirements.
to NZQA for approval, and we are also well into the development of
This relates to the number of programmes completed and unit
standard credits achieved by learners. It is pleasing to see that
HITO is in the top three of all ITOs and is thought of as a very well
performing ITO. This is down to selecting good apprentices, having
a very committed industry to ensure apprentices can work their
way through their qualifications and a very well engaged HITO
the Beauty suite of qualifications. It seems that we’ve been working
with NZQA for a very long time trying to get the Targeted Review of
The HITO strategic plan has several critical success factors (CSF) that
the Board uses to ensure our relevance and success in the industry.
My report will focus on these and describe how HITO is achieving
them. They are:
HITO meets apprenticeship targets, has apprentices who graduate
in a timely manner, and the industry demand for apprentices is high.
We have signed on more apprentices this year. However the mix
between first and second year hairdressing apprentices is not quite
as planned in the TEC Investment Plan. We do have good completion
and graduation numbers, showcased by the wonderful graduation
ceremony held in Auckland. It was a sight to see and an excellent
occasion for HITO. My congratulations must go to those involved in
supporting and staging such a meaningful celebration of success.
HITO has sought-after and innovative training tools.
We are in the middle of a large technology project with the expected
outcome that our training tools will be sought-after and that you, as
HITO has long term financial sustainability, audit reports not qualified
and resources used to grow the organisation.
HITO is financially sustainable with a healthy balance sheet and
surpluses continue to be made. The auditors again have reported the
organisation is well managed, and the financial policies and processes
well embedded and appropriate. The use of resources to grow HITO is
part of a technology project that is only partway through. The Board
looks forward to its culmination and the benefits industry will receive
from this project.
My thanks must go to my fellow Board members Anne Millar, Belinda
Robb, Christa Rowling, Jaye Clark, Malcolm Gibbons and Sharon van
Gulik (Deputy Chair). Also to Erica Cumming and her management
team who have shown strong commitment and who work tirelessly
to improve HITO and serve the industry.
an industry, will find them useful and innovative.
Dr. Flora Gilkison
HITO’s industries are growing in the NZ economy with wage rates
and business revenues increasing.
This is a demanding CSF for an Industry Training Organisation as
so many other economic and social aspects affect business. HITO
engaged independent industry consultants for sector information,
and it is pleasing to see that hairdressing as an industry is expected
to grow between 1.5 – 2% over the next year. Wage rates are still
comparatively low, but these are affected by just under 40% of
the workforce being part time.
2014 was highlighted by new events within HITO while
other aspects continued as “business as usual”. HITO’s
continued focus is on ensuring that employers have
staff with the qualifications that meet the needs of
their business and that staff have the opportunity to
gain nationally recognised qualifications. It was also a
year with a number of firsts for HITO, not to mention
a few changes.
One of the most significant achievements for 2014 for HITO was
the change in HITO’s formal name. This change is a significant
milestone, finally recognising the beauty industry as an equal partner
within our organisation. Although it may not be seen as an obvious
change within the sector, for HITO, changing our formal name to
‘New Zealand Hair and Beauty Industry Training Organisation Inc’
recognises many, many years of work with the beauty sector.
First beauty apprentice
On the back of that we were also delighted to have our first beauty
apprentice sign into an apprenticeship at the end of the year. This
is a very new concept for the beauty sector and no doubt one that
will take some time to bed-in. However, there is interest from some
employers who say they would value the chance to train someone
inside their workplace and give that person the opportunity to gain
their formal national qualification as part of that arrangement.
For the first time, HITO ran a Boot Camp for the Apprentice of the
Year regional winners in February 2014. It was an action-packed two
days with Mana Dave offering support to this initiative. It is without
doubt that all seven participants had the chance to learn and grow
in themselves from this experience. The agenda included practical
hairdressing sessions, observation of how to work with makeup in
a variety of situations, and how to best utilise social media to build
a professional brand, along with the chance to learn some public
speaking tips and then to use these by doing presentations. As a
result of this we have had a number of these new professionals
offering support to other industry events and also promoting
apprenticeship pathways as a way to gain qualifications. We believe
this was so successful that Boot Camp will now be an annual event
for our Apprentice of the Year regional winners as it is a wonderful
professional development opportunity.
After some years of consideration, in 2014 HITO decided to trial
hosting a graduation ceremony in Auckland for any graduate
who had gained their national certificate through HITO. We were
astonished at the level of interest in this and needed to shift
venues when we had in excess of 80 people apply to graduate.
The satisfaction of the graduates was wonderful to see, but also to
observe the pride of the employers, families and friends was a good
reminder that many people are involved in someone gaining their
qualification. This graduation was also particularly significant due
to the range of qualifications that the graduates had gained. These
included advanced cutting, barbering, beauty, business, hairdressing
and nails. It is certainly exciting to see that HITO does support people
to gain a variety of different qualifications across the barbering,
beauty and hairdressing industries.
Hosting the Global Forum
This year saw us focusing on regional competitions in May, followed
by a national competition in July. Four regional competitions were
held around the country, with ten competitors then selected to
compete for the gold medal at the National WorldSkills competition
in Hamilton. Again hairdressing was one of the largest events at
Nationals and certainly one that attracted a lot of attention from
spectators. It was awesome to see employers, parents and partners
there supporting this group of young stylists. Over three days
we watched the competitors vie for their place on the podium.
Interestingly, each of the competitors got placed in one or more
of the eight events, showing that each of the competitors had a
right to be there. Any of them could have taken out the medals.
Congratulations to Jenny Eastwood (gold medal), Ashlee van Wijk
(silver) and Nadine Gratton (bronze). These three medallists had the
chance to continue to train and compete at the WorldSkills Oceania
competition in April 2015 where it was determined who represented
New Zealand in Brazil in August 2015.
As part of the work that HITO has undertaken being involved in
the International Professional Standards Network (ipsn), it was our
responsibility to host our international colleagues for a meeting in
New Zealand. In conjunction with that, HITO ran a global forum.
The speakers’ key themes were based on future directions of the
beauty and hair sectors. It was a great opportunity to hear from a
range of local professionals sharing their thoughts on where the
industries are heading, and also giving us food for thought on the
best ways to get there.
Continuation of reboot
In 2013, the government announced a reboot subsidy for employers
who employed apprentices, and for the apprentice as a way to
support them purchasing tools or paying for some initial training.
While unexpected, the government extended this opportunity to the
31st December 2014. While it is unclear if employers chose to employ
a new apprentice to gain this subsidy, it was certainly well received by
both parties. Hopefully by now there is a greater sense of recognition
for apprenticeship training, and acknowledgement from the
government that this is a valued pathway of training and education.
2014 saw the continuation of the review of qualifications, further
explained in the National Quality Assurance Manager’s report. This
process has been much longer than anyone anticipated. During this
time there have been some changes in perceived policy within NZQA,
while the industry has remained solid on its view of what is wanted
from the barbering and hairdressing qualifications. For the beauty
sector, the process has been slower as some sectors have never
previously had national qualifications and are therefore taking some
time to get people to engage. What has been critical has been the
need for industry feedback to ensure that the qualifications that get
registered meet industry needs.
The Industry Awards were once again a highlight for me. This event
is about taking the time to celebrate success and recognise those
who shine in the industry. Again this year the Kitomba/ NZARH
(New Zealand Association of Registered Hairdressers) Business
Awards were held in conjunction with the HITO Annual Awards.
This year the awards were combined with the NZARH hosting the
Oceanic Masters competition and some of their awards during the
afternoon. This meant that the evening event was sold out with
people filling Shed 6 in Wellington. Each year I talk about the fantastic
people who gain recognition for their part in apprenticeship training,
and this year there was no shortage of fine talent pitching for the top
awards. It was with much pride that we recognised Nadine Gratton as
HITO Apprentice of the Year, with Courtney Jackson as the runner-up.
HITO Apprentice of the Year is now a well-recognised award and
one seen as being a true career achievement. We were delighted
to have Jasmine McBeth’s family attend the awards this year to see
the scholarship return to Taranaki to new recipient Jacqui Malcolm.
Also from Taranaki, the Tutor of the Year Award was a hard fought
battle with two tutors, Kirsty Ryan and Fiona Smith, from Western
Institute of Technology sharing the award. Dionne Hardwick from
Salon One the Cove was recognised for her training skills with the
Trainer of the Year award, and True Grit Hair Spa from Christchurch
took out the prestigious award for Training Salon of the Year. It was
exciting to see the range of winners taking out the Business and
NZARH awards as well. It is a reminder that successful business
does not happen by chance; it is about good planning and training
of the team so that everyone focuses on the business goals.
360 trainees completed their qualification in 2014
As we wind up another year, it is important to consider the true value
of training. In some areas of New Zealand we have a lower number
of employers engaging in apprenticeship training. It is easy to say
that it is hard work training the next generation, but it was just as
hard when we were the ones being trained. We were once that next
generation. It’s true that training is hard work, but the rewards of
seeing someone gaining their national qualification and knowing that
you were a significant contributor to that also provides a sense of
pride. From a business perspective, it is also imperative that training
leads to a national qualification. Qualifications are the new currency
of our young people and also a guarantee of a standard of quality to
I wish to thank the HITO Board for their leadership through the year.
This includes setting the direction that HITO should stay as a standalone ITO when there was much discussion regarding mergers, and
also the ongoing support with the review of qualifications. To the
HITO team, your work is critical to ensuring that HITO continues to be
a well-regarded ITO by government agencies and, more importantly,
by industry. Thank you to the team for the continued commitment to
the barbering, beauty and hairdressing sectors that we serve.
HITO CHIEF EXECUTIVE OFFICER
Clockwise from top right: HITO APPRENTICE BOOT CAMP: Laura Williams, HITO Apprentice of the Year 2013, learns about wig-wrapping
at Boot Camp; The HITO Regional Apprentice of the Year winners with HITO CEO Erica Cumming; Courtney Jackson, HITO Apprentice of
the Year Runner-up 2013 works on a mannequin.
National Quality Assurance
National Quality Assurance
as elementary styling techniques. The graduate will require some
supervision in the salon.
The New Zealand Certificate in Hairdressing (Emerging Stylist) level 4
After three years we believe we are very close to having the new
qualifications registered on the National Qualifications Framework
(NQF). While this has taken a long time, we are pleased to have
worked with very good representation from all parts of the industry.
The Advisory and Governance Group have listened to all feedback
and developed a set of qualifications. These will be:
The New Zealand Certificate in Hairdressing (Salon Skills) level 3
This qualification recognises a graduate from a one-year full-time
training programme it has a high content of support skills as well
This qualification will recognise a graduate from a year two full-time
programme. The graduate will be able to perform most styling
techniques and a limited range of chemical services. The graduate
will need general supervision in the salon.
The New Zealand Certificate in Hairdressing (Professional Stylist) level 4
This qualification replaces the existing Professional Stylist qualification.
It contains all the skills the existing qualification has and some
additional requirements regarding health and safety plans and
portfolio work. Graduates of this qualification can work independently
and are commercially competent.
We also have two advanced qualifications to register with NZQA.
These will be:
The New Zealand Certificate in Hairdressing (Advanced Cutting
Skills) level 5 and;
Further work will occur on the following qualifications to endeavour to
get approval to develop these:
New Zealand Certificate in Hairdressing (Advanced Colouring
Skills) level 5
New Zealand Certificate in Prosthetics and Performance
Makeup level 5
New Zealand Certificate in Specialised Skin Care Therapy
The new barbering qualifications are now registered. These are:
New Zealand Certificate in Specialised Epilation Therapy
The New Zealand Certificate in Barber Skills level 3.
This qualification recognises a graduate from a one-year
full-time training programme, and;
Visit the Beauty TRoQ website at beautytroq.com to see more details
of the development of these qualifications as the working groups
continue to seek feedback and amend the content.
The New Zealand Certificate in Commercial Barbering level 4.
This qualification replaces the existing barbering qualification.
It contains all the skills the existing qualification has and some
additional skills including wet shaving and developing a health
and safety plan. Graduates of this qualification can work
independently and are commercially competent.
The New Zealand Certificate in Salon Skills (Introductory) level 2
A new qualification designed to provide entrants into the barbering,
beauty and hairdressing industry with the skills employers are looking
for. This includes presentation, communication, understanding how
services flow and where they can provide support.
Work on the beauty qualifications has been progressing well.
A governance group has managed this process with working groups
set to represent specific disciplines. We have approval to develop
seven qualifications in the beauty field. These are:
New Zealand Certificate in Makeup and Skin Care
(Introduction) level 3
This year the ipsn welcomed Japan into the network and have
benchmarked both their hairdressing and beauty qualifications
against the ipsn standard. This benchmarking brings with it a new
dimension of hairdressing and beauty therapy skills.
We hosted the ipsn delegates in September. They attended the HITO
Graduation and the Global Forum.
New Zealand Certificate in Beauty Therapy level 4
New Zealand Certificate in Makeup Artistry level 4
New Zealand Certificate in Nail Technology level 4
New Zealand Certificate in Spa Therapy level 5
New Zealand Diploma in Beauty Therapy level 5
Vocational Pathways is a career road map for secondary school
students. The pathways divide vocations into six pathways. It provides
information on achievement standards and unit standards that will
assist them in their career. The Vocational Pathways is also used
as a guide for Schools and Tertiary Providers when designing
programmes. HITO has been involved in this to set guidelines for
hairdressing and barbering standards, tied in with the Salon Skills
qualification mentioned above.
Literacy in our industries
HITO continues to have a strong focus on the levels of literacy and
numeracy within our industries. We continue to work with Off Job
Training tutors and industry trainers to provide support and strategies
where needed. We measure the improvement in literacy skills of
our trainees at the beginning and midpoint of training. Support and
assistance, where needed, can be arranged to align with areas where
the learner needs stronger literacy or numeracy ability.
2015 will see some changes to qualifications and moderation
processes for the Quality Assurance Team. With the introduction
of the new qualification design, there will be new quality assurance
processes implemented by NZQA with input from HITO. NZQA
believe this process will provide the needed confirmation that the
qualification holder will meet the needs of industries. To ensure this
happens, we need direct and accurate feedback from you if you are
asked to comment on how graduates meet your expectations.
Moderation of training providers will continue for those that choose
to use unit standards within their programme. This moderation
information will be used as part of the evidence that the provider
meets the new quality assurance processes above. However, there
will be options for providers not to use unit standards, and no external
moderation of these providers will take place unless agreed and
funded by the provider.
Development of unit standards and qualifications will continue,
There will be some new skills that trainees will learn during training
for all industries and you will see these included in the training
manual and training record book. There are new requirements being
developed around health and safety in the workplace. These will be
in the qualifications.
The Quality Assurance team this year has included Tania Berryman.
Beauty Moderation and Development Officer, Maria Aiulu, Quality
Assurance Administrator and Merran Kopua.
We look forward to the challenges ahead to implement the
HITO NATIONAL QUALITY ASSURANCE MANAGER
Clockwise from top right: HITO GRADUATION: HITO Apprentice of the Year Laura Williams speaks at Graduation; HITO graduates celebrate
the occasion, HITO staff Kylie Dalley, Fi Nelson, and Loretta Thompson receive their qualifications (with HITO CEO Erica Cumming).
Clockwise from top right: HITO ANNUAL AWARDS AND WORLDSKILLS NATIONALS: True Grit Hair Spa accept the Training Salon of the Year
Award; Jenny Eastwood competes at WorldSkills Nationals; The WorldSkills Nationals competitors; Caitlin Parrant competes at WorldSkills Nationals;
HITO Apprentice of the Year Runner-up Courtney Jackson and HITO Apprentice of the Year Nadine Gratton; HITO Trainer of the Year Dionne
Hardwick and her employer Angela King; Nadine Gratton competes at WorldSkills Nationals; HITO Tutors of the Year Kirsty Ryan and Fiona Smith.
National Certificates Issued
Where consent has been given to publish names
Professional Stylist &
Cherie Ivy Brightwell
Briar Jo Hamill
Chloe Louise Turner
Angie May Sturzaker
Anri Van Zyl
Hayley Faith Crofts
Chelsea Dakota Harris
Amie Rosa Lee
Holly Louise Singh
Joanna Marie Wolff
Kimberlie Paige Dunn
Melissa Lesley Back
Nikita Louise Dawson
Jocelyn Van Beyere
Jemma Lewis Louise
Jenna Nicole Dunning
Jennifer Ann Smart
Michaela Rose Powell
Paige Sharee Cox
Regina Wing Yan Tang
Teegan Kay Anderson
Sarah Michelle Helm
Shai Ashley Ropiha
Toni Ann Fowler
Tania Joy Wright
Leanne Van der Sluis
Vienna Van Driel
(L3) Nail Technology
Pranish Siwan Chetty
Zara Ashleigh Logan
SALON SUPPORT (L3)
Zara Rose Levy
Clockwise from top right: Ashlee van Wijk competes at WorldSkills Nationals,
the HITO Graduation medal, Jacqui Malcolm competes at WorldSkills Nationals,
work by Jocelyn van Beyere for See Your Work in Print, Model: Georgie Malcolm
Photographer: Jonny Knopp, work by Antoinette Goodfellow for See Your Work in
Print, Model: Holly Hardy Photographer: Sinead McClay
Clockwise from top right: Work by Nikole Porter-Despard for See Your Work in Print, Photographer: Von Photography, Make-up: Kelli Michelle;
Instragram snaps from the 2014 Industry Awards.
Continuing training programmes as at Dec 2014
Beauty Services (Beautician)
Beauty Service (Nail Technology)
Beauty Services (Cosmetology)
Train the Trainer Award
IT: TEC part-funded Industry Trainee or Apprentice
MA: TEC part-funded Modern Apprentice
NZA: TEC part-funded New Zealand Apprentice
NF: TEC non-funded training
all fund types all levels
(Strands in Hairdressing
& Barbering Practice) 100
(Nail Technology) 5
Not Stated 0.4%
Final assessments completed
Learner age range
15-19 years 365
20-24 years 439
Unit Standard 2759 313
Unit Standard 10650
Unit Standard 2757 319
25-29 years 112
30-34 years 47
35-39 years 28
40-44 years 22
45-49 years 23
50-54 years 7
Gateway participation numbers
Gateway school participation numbers
Gateway student numbers
Clockwise from top right: Jennifer Finch and Ashlee van Wijk at the Industry Awards; The team from The Powder Room at the Industry Awards;
Work by Julieanne Hartshorne for See Your Work in Print, photographer: Chelsea Sargeant, Makeup: Sarah Abelen, Model: Shey Marie; Past
Jasmine McBeth Scholarship winners with Denise and Murray McBeth; Work by Alannah Flitcroft for See Your Work in Print, Model: Lily Carley;
HITO Northern Regional Apprentice of the Year 2014 Kevin Price with this trainer Rachel; The Industry Awards; 2014 Jasmine McBeth Memorial
Scholarship recipient Jacqui Malcolm and 2014 Apprentice of the Year Runner-up Courtney Jackson.
HITO NATIONAL OFFICE
95 Thorndon Quay
PO Box 11 764, Manners Street
T: (04) 499 1180 | F: (04) 499 3950