Proposal Portiate 28.01.2015

CLEANCO
FACILITY SERVICES
CONTENTS
01
02
03
INTRODUCTION
STRATEGY
CLIENTS
SERVICES
05
06
07
08
EQUIPMENTS
CORPORATE SOCIAL QUALITY
& MACHINERIES RESPONSIBILITY MANAGEMENT
09
10
HEALTH
& SAFETY
11
HUMAN
RESOURCES
LOCATION MAP
04
CUSTOMER SERVICE
1
Integrating people, facilities ,processes
and technology into a single interactive
solution, creating an optimal working
environment, ensuring smarter business
through optimized asset management
CLEANCO has garnered the reputation of being one of the
leading companies in the UAE for facility management.
We have a comprehensive range of services tailored to meet
client requirements and suited to their operating philosophy. We
work with the mission of proving services which are a
hallmark of excellence. We stand apart for our ability to get the
job done right - no matter how big, how complex, or how remote
the project.
CLEANCO seeks to provide services that always ensure the
clients satisfaction with respect to all contractual requirements.
This is achieved by the implementation and maintenance of the
Quality Management System through the organization. Our
commitment towards customer services is reflected in our
impressive client portfolio which includes Corporate, Industrial,
Government, Healthcare, Educational , Hospitality and
Residential sectors.
Our growth and improvement strategy remains squarely focused
on the innovation, service and results we provide our customers.
Our approach is to take a holistic view of the environmental,
economic and social impact of our offerings. We consider how
each solution increases efficiency, minimizes use of natural
resources and improves safety.
1
30 Years
SERVICE
ACROSS EVERY
SECTOR
ISO 9001
ISO 14001
OHSAS 18001
IRATA
( International
Industrial Access
Trade Association)
BICS
(British Institute of
Cleaning Science)
CMI
(Cleaning
Management
Institute,U.K)
2
CLEANCO
INTEGRATED FACILITY SERVICES
Quality
Service
At Great
Value
2
Founded in 1983, Cleanco has grown to become UAE’s leading
Facility Management Company. Our strategy has been strongly
focused on integrating people, facilities, processes and technology
into a single interactive solution, creating an optimal working
environment, ensuring smarter business through optimized asset
management
We offer a wide range of services such as Cleaning, Building
Maintenance, Support Services as well as Facility management. Our
growth and improvement strategy remains squarely focused on how
we tailor our solution as per clients’ needs, manage risk and engage
our team of 10,000 employees who relentlessly work towards
achieving company’s goal.
Our commitment towards customer services is reflected in our
impressive client portfolio which includes Corporate, Industrial,
Government, Healthcare, Educational, Hospitality and Residential
Sectors.
Meeting the challenges and continually exploring the concept of
Quality Services has allowed us to stride more consistently on the
road towards success. Our strategy remains squarely focused on the
innovation, service and results we provide our customers. Our
approach is to take a holistic view of the environmental, economic
and social impact of our offerings. We consider how each solution
increases efficiency, minimizes use of natural resources and
improves safety.
The overall strategy for the future is " Strengthening our foundation"
by managing the basics to improve organizational efficiency and
increase capacity and "Continuously innovating" by upgrading our
technological processes and operation management to a new level
which meets our client requirements.
cleanco has garnered the reputation of being one of
the leading companies in UAE for facilities management
3
C L I E N T S
3
SHARJAH CITY CENTER
DEIRA CITY CENTER
MALL OF EMIRATES
DUBAI AIRWINGS
GRAND HYATT
THURAYA COMMUNICATION
DEPARTMENT OF TOURISM
& COMMERCE MARKETING, DUBAI
GALADARI AUTOMOBILES
EMIRATES CABIN
CREW TRAINING COLLAGE
PULLMAN CITY CENTER HOTEL
AL NABOODA AUTOMOBILES
ANANTHARA RESORT
4
4
SERVICES
"We exceed customer expectations by
continually making our services better"
GENERAL CLEANING / CONTRACT CLEANING
ROPE ACCESS ( IRATA CERTIFIED )
HIGH LEVEL ACCESS CLEANING
MAINTENANCE & FIT OUT SERVICES
MAID SERVICES
MOVE-IN / MOVE-OUT CLEANING
POST CONSTRUCTION CLEANING
AUTO WORKSHOP SERVICES
SUPPORT SERVICES
(SKILLED MANPOWER SUPPLY )
5
The Right Solution to Manage your Facilities
6
EQUIPMENTS
& MACHINERIES
We engage in fast and personal service in order to assist our customers in
delivering results and hygiene levels.
Our service is based on the use of high end cleaning products and equipments
that have a low environmental and health impact while at the same time being
highly effective.
We select products that offer superior cleaning effectiveness while also meeting
or exceeding state and federal environmental regulations.
In accordance with the scope of work and service specifications, all materials,
machinery tools and chemicals required for services will be provided by the
company.
We supply a comprehensive range of high quality branded
consumable products with regular and reliable deliveries
Hand & Skin Care
Plastic Sacks & Bin Liners
Toilet Rolls
Paper Hand Towels
Washing Liquids & Detergents
First Aid Kits
Medical Wipes & Gels
Personal Care Products
Use of high end cleaning products and
equipments that have a low environmental
and health impact
7
5
6
Corporate Social Responsibility
Towards a ‘Greener’ Enterprise
At the heart of CLEANCO is a corporate culture dedicated to contributing to society through our business
operations. CLEANCO support the environment and continually monitor our ethical and cultural standards to make
a positive impact on the surrounding physical and social environment.
We are an ethical company dedicated to ensuring that we use only those resources required to achieve our
legitimate business objectives, while doing what we can to conserve existing natural resources to ensure that there
will be sufficient resources for future generations, while also contributing to our communities.
Our Key Sustainability Objectives:
1) Develop, maintain and operate our resources in an environmentally responsible manner.
2)
Make a positive and commercially realistic contribution to improve the environment in which we operate.
3)
Use commercial cleaning products and equipments that have a low environmental impact while at the
same time being highly effective. Minimize our consumption of materials, fuel energy and water and
to recycle as much as economically feasible.
4) Eliminate or minimize any harmful effects of our activities upon employees, customers, neighbors and the public
“We identify the environmental impact of our operations on the natural
environment, reducing it and helping to preserve the biological diversity of the
destinations where we are present. We strive for energy efficiency and the
responsible use of resources.”
8
7
Q
UALITY MANAGEMENT
“We aim to have our name
recognized as a synonym
for quality and reliability”
Our service philosophy is to develop long term customer relationships based on a quality of service that goes beyond our
core cleaning functionality.
We ensure that other elements of our services delivery model reflect the quality of our cleaning in order to ensure that
our customers receive the very best service experience.
The management of CLEANCO has defined an effective Quality System which meets the requirement of ISO 9002:1994
and the company's Quality Policy.
The structure of the document quality system includes the following :
A) Quality Assurance Manual that includes the policies of CLEANCO which cover the requirements of the ISO
9002:1994 and makes a reference to the quality system procedure. This manual also includes a brief description of the
responsibilities and duties of the managerial positions in the company.
B) Company Procedures Manual that includes : The quality system procedures, which are implemented by CLEANCO;
the quality system procedures make reference to work instructions, quality plans and third party documents ( as required
) and clearly identify the responsibilities and authorities in the company.
C) Work instructions, Third party documents and Quality Plans that define how the servicing activities are performed
and inspected. The equality plans identify the responsibilities for inspection and approval of activities as well as the
records used as an evidence of inspection.
D) Records that demonstrate the conformance to specified requirements and the effectiveness of the quality system.
9
8
CUSTOMER SERVICE
Our top priority is our customer. Over the years, CLEANCO has maintained an
excellent business relationship with our clients, built on trust, cooperation and
mutual understanding.
We have Customer Relation Management System(CRM) for all our projects. Our
CRM and feedback system provides one to one solutions to customer's requirements
and communication that address client requirements.We have also implemented
Intelligent Biometric Attendance system using 3G network in all project across UAE
to control staff incoming and outgoing as per specified shift in project sites to
improve work force productivity.
Biometric Attendance system
Customer Relationship
Management System
10
Customer Feedback Form
Customer Service
“The goal as a
company is to
have customer
service that is
not just the
best but
legendary”
9
H E A L T H
&
S A F E T Y
Safety is a fundamental value of those who work for our business.
We believe that all injuries, work-related illnesses and accidents are preventable, and we strive for the highest
standards of safety and health performance.
Our safety culture is based on prevention, hazard awareness, continuous improvement and compliance with
carefully developed procedures. Health & Safety policy confirms CLEANCO's commitment to pursue the highest
standards of Health and Safety performance in compliance with all applicable local, national and international
standards and clients requirements related to our business.
CLEANCO recognizes that all levels of Management and Employees have a vital responsibility and accountability in
the implementation and maintenance of our Health and Safety programme.
Specific roles and responsibilities have been assigned for the co-ordination and implementation of Health & Safety
Management system.
SAFETY
FIRST
11
HEALTH & SAFETY MANAGEMENT
We have an adequate safe conduct policy complying with the occupational health and
safety. Accident prevention program has included safety policy, organization and
responsibilities, system, development and implementation.
It is the policy that the Project Safety Program embodies the prevention of accidental
injury property damage, fire damage and that occupational health and safety - it is to be
regarded as a prerequisite in all operations.
The project team and all others workers on the jobs are expected to conduct their work in
a safe manner. Safety Officer/Project in Charge has to perform his part of the work using
safe methods. Work must be performed in a safe manner to eliminate injury, and damage
to property.
Within the cleaning work of this policy all operatives of the project team have a role to
play in maintaining the highest of health and safety and in accordance with the
requirements of rule and regulation of the local Authorities in Dubai, manual of accident
Prevention in cleaning and other relevant operations.
We must continue to improve of effectiveness of our Safety Program to assure compliance
with these and any like regulation which maybe imposed.
The elimination of injuries to the public and damage to property is equally as important as
any part of the Safety Program. Therefore, work must be performed in a safe manner to
control all hazards.
This policy forms the basis for a reduction in hazards and an improvement in health and
safety at work. Its effectiveness shall be result of individual combined efforts of every
member of the Project Team.
Employees trained on handling poisonous or harmful substance and on the required
personal hygiene and personal protective measures. It is our policy to reduce accidents,
injuries and work-related ill health to the lowest level practicable.
HSE TRAINING
Cleanco has established an HSE training procedure to ensure that all employees are
sufficiently trained and competent to carry out their duties in a safe manner that ensures
the protection of client, public, property and environment.
All new employees shall undergo HSE induction which is mandatory for everyone.
Based on the job descriptions and responsibilities organization will identify key HSE
trainings needed in the HSE training procedure. Front line staff and their line managers
will assess relevant HSE training needs for the project based on the competency
framework.
All personnel shall be trained for the task to be performed.
Formal trainings shall be provided where required and on
the job training shall be provided based on TNA.
12
Health &
Safety
Training
topics
Basic Janitorial Safety
Chemical Hazard
Awareness
Ladder Safety
Electrical Safety
Safe Working on
machinery
Manual Handling
Safe Cradle Operations
Scaffold Safety
Rope Access
Ergonomics
Display Screen
Equipment
Basic First Aid
Basic Fire Fighting
RELEVANT DEMONSTRATED EXPERIENCE
Cleanco has a long history of serving Jumeirah Group. In 1996,
Cleanco became the first cleaning company to serve Jumeirah Beach
Hotel. W S Atkins, the architect and consultant for the hotel selected
our company to perform complete construction clean up. We
responded quickly with 150 people working day and night to remove
tons of waste and debris from the site in time for the hotel’s
commissioning due date. Upon completion, we were asked to
continue with primary general cleaning of interiors. Our team dove
into the task with enthusiasm to deliver professional standards.
After our performance in the initial clean up period, we were awarded
the external cleaning contract with Jumeirah Beach Hotel in August
1997. We continue to provide these services today, 17 years later.
Cleanco's relationship with Jumeirah has grown since the initial day
and we are now proud to have added Burj Al Arab, Jumeirah Beach
Club, Emirates Towers, Madinat Jumeirah, and Bab Al Shams Desert
Resort & Spa, Emirates Boulevard Area and Offices, to the list of
Jumeirah Properties. Cleaning the exterior of the world's most
prestigious hotel, the Burj Al Arab initially presented a challenge . Its
distinct design requires careful planning and consideration to clean,
and out specialized rope access abseiling technicians excel at meeting
the demanding requirements of maintaining a flawless facade at the
Burj Al Arab. Our team undergoes elaborate training and re-fresher
courses, and is certified to Level 1, 2 and 3 by IRATA.
13
13
PROJECT MANAGEMENT
We provide a level of operations expertise unique among general cleaning services. Combining deep functional skills and
process, and service-industry experience, we aim to exceed all expectations and satisfy every individual project needs. We
apply services to achieve and sustain step-change performance improvement.
MOBILIZATION
Investing in mobility is like investing in any other important business activity, and its success will largely depend on how closely
it is aligned. The selection of the appropriate processes and application to mobilize is the most important elements we master
in order to reap the benefits of mobility.
We require one month mobilization period from date of confirmation of contract
Demobilization will be followed strictly as per the contract. If the client terminates the service prior to the contract period or
the project commencement date is postponed; demobilization charge will be applied, depending on the contract period.
MAN HOUR DISTRIBUTION
A detailed report of the Scope of Work and Man Hour distribution will be submitted, once the contract has been signed.
GOVERNING LAW
Both parties must comply with all applicable laws and regulations of the United Arab Emirates. If the proposal and any
subsequent contract agreement that cannot be settled amicably, resolution will be sought from UAE court.
TERMS OF PAYMENT
Payment of all services rendered is due within 30 days of invoicing.
Any late payments are subjected to late fees and the services may be cancelled without prior notice if period of non-payment
exceeds 90 days.
14
10
HUMAN
RESOURCES
Our values describe how our employees behave. They are the basis of our business relationships. We continuously
deliver new value to our customers, with employees who relentlessly pursue their dreams, work enthusiastically and
consistently achieve selfdetermined goals.
HR management provides the support for implementing the necessary planning tools, having in mind the necessary
flexibility to cope with unforeseen situations.
JOB DESCRIPTION
A high performance culture supported by rewards and development is key to the delivery of individual and business
objectives.This is driven by the alignment of clear and challenging responsibilities and priorities and ensuring that
employees are aware of how their work impacts CLEANCO. There is a written job description for each position and
for each employee. Job descriptions become the basis for the assessment of an employee’s work performance.
15
11
TRAINING
&
BRIEFING
Our dedication to providing reliable and professional service is backed by
our commitment to extensive staff training which meets the Cleaning
standards. Adequate training programs are developed at the level of each
operating departments. The objective is to retain and motivate employees
allowing them to develop their skillswithin the framework.
We impart highly professional hands on training which is affiliated and
certified by British Institute of Cleaning Sciences (BICS) and Cleaning
Management Institute (CMI) UK. Necessary training is imparted to all
our workers at our Training Centre. Our Rope access team undergoes
elaborate training and refresher courses, and is certified to Level 1, 2 and
3 by IRATA.
Refresher training courses will be conducted throughout the term of
contract to ensure highest quality standards are met. Records of the training and updates will be maintained on site and a copy is provided on a
regular basis for the Facility Department.
Our Balance Score Card System started as an approach for performance
measurement providing employees with richer and more relevant information about the activities they are performing and results they are
achieving, increasing the likelihood of organizational objectives being
achieved.
CLEANCO have developed a comprehensive series of strategic Key
Performance Indicators (KPI) and Key Result Areas (KRA) as part of our
commitment to more evidence-based reporting and promoting an
environment of alignment and self-management.
16
LOCATION MAP
To Jebel Ali
Exit
36
Dubai
Marina
TECOM - C
Al - Shafar Tower
25th Floor
2503-2504-2505-2506
Sheikh Zayed RD
Marna
The Greens
Dubai
Internet city
Damac Bldg
Layola Oak
Hotel & Suites
Dubai
Media
City
TECOM
Metro Station
Grand
Millenium
Al Mafaq Road
Media
Rotana
Knowledge
Village
Sheikh Zayed Rd
To
khail
& Emirates Road
Exit
36
Mall o
the em f
irates
TO Dubai
41
Underpass
Wellington
Internationa
l
School
CLEANCO CLEANING SERVICES
& BUILDING MAINTENANCE
25th Floor, Al Shafar Tower 1, 2503
Al Barsha 2, TECOM - C,
PO Box 429, Dubai, United Arab Emirates
www.cleancodubai.com
[email protected]
cleancodubaiservices
Ph : +971 4 450 3633
Fax : +971 4 450 3534