The AACC/SBC Excelerator Project
Transcription
The AACC/SBC Excelerator Project
Revving Up IT Workforce Development: The AACC/SBC Excelerator Project AACC Workforce Development Institute San Diego, CA January 31, 2003 What is the SBC Excelerator program? The SBC Foundation, the philanthropic arm of SBC Communications, announced the $25M SBC Excelerator program to help non-profit organizations create digital connections with America’s underserved populations. l l This initiative was based on a survey that cited the biggest obstacle for community-based organizations was the lack of technology knowhow and training. 1st Phase Awarded: April 2002 l SBC Foundation awarded $1M to AACC and BreakAway Technologies to fund pilot activities designed to address the critical information-technology workforce shortage in the U.S. — particularly among underserved groups. Community Colleges l AACC awarded grants to six community colleges in SBC service areas, based on their proven ability to offer technologytraining programs that can be expanded to help disenfranchised people gain the skills required to compete for local IT jobs. Henry Ford Community College, MI Los Rios Community College District, CA Northwestern Connecticut Community College, CT Columbus State Community College, OH Oklahoma City Community College, OK Partner South Texas Community College,TX 2002-2003 Community College Sites Grantee Colleges AACC SBC Excelerator Mentors l Serve as technical advisors assigned to grantee colleges. Because of their experience and skills in information technology (IT), curriculum development, faculty development, and outreach to underserved populations, mentors are a valuable resource to this project. Bristol Community College, MA College of Alameda, CA Frederick Community College, MD Cerritos College, CA Midlands Technical College, SC Richland College, TX Partner Grantee Colleges 2002-2003 Mentor Sites Mentors SBC Excelerator Grantees Los Rios Community College District, CA l Phil Cypret l Jan Wessell Columbus State Community College, OH l Carl Hemmeler Los Rios Community College District Excelerator Project Southwest Bell Telecommunications Training Improving Technology Access, Education and Training Goals • Recruit and train 40-50 students in • • telecommunications program for preparation as field technicians. Target the under represented populations. Develop entry-level curriculum that establishes a foundation of math for electronics and AC/DC theory. Recruit students for the program from communitybased organizations. Partners • AACC and Los Rios CCD • SBC Pacific Bell and AT&T Broadband • Sacramento Community Based • Organizations Working Connections Advisory members in Telecommunications Curriculum • Orientation (guest employers, site visits) • Electronics 93: Basic Electricity and • • • Electronics for Installation Specialists Electronics 93: Introduction to Telecommunications Cabling Electronics 50: Electronics Fabrication and Soldering Techniques Work Experience Career Ladder Telecommunications Field Technician Program Fiber Optics Certificate Security System Installer Associate of Science Degree in Electronics Schedule • • • • Session One: October 21, 2002-December 19, 2002 Session Two: January 21, 2003-March 21, 2003 Session Three: March 24, 2003-May 30, 2003 Course Location: • • Day Section: American River College Evening Section: Sacramento City College Outreach/Recruitment Team • Counselor who has been a • • • • telecommunications installer technician SBC HR Recruitment Managers AT&T Broadband HR Recruiter and Training Instructor Electronics Faculty Marketing Specialist Community Outreach Recruitment 15 Minute Recruitment Presentations at CBO Orientations • • • • • • • Hillsdale Career Center EDD Mark Sanders Career Center Mather Career Center Lemon Hill Career Center Sacramento County Dept. of Human Assistance Central City Career Center Yolo County Dept. of Social Services 1 ½ Hour Telecommunications Field Technician Training Program CBO Presentations • • • • Lemon Hill One Stop Career Center Mather One Stop Career Center Sam Panell Community Center Lord’s Family Life Center Antioch Progressive Church (retired SBC Installer is site coordinator) Public Service Announcements on Univision Hispanic TV On-Campus Recruitment • • • • • • • • Direct mail invitation to students who took an electronics class and dropped (address labels provided by colleges’ institutional research depts.) Direct mail invitation to Working Connections students Student e-mail accounts—orientation flyer sent to all students at program colleges with college e-mail accounts E-mail to all faculty—orientation flyer Instructors promoted program to students Orientation flyers provided to: -Counselors - Career Center - Cal Works - Student services - Placed in racks near high traffic areas 1 ½ hour day orientation at American River College 1 ½ hour night orientation at Sacramento City College Participant Demographics • • • • • • • • • • • 40 Students Enrolled 21 Students from Underrepresented Populations 36 Male Students 4 Female Students (A-A, A, AI and W) 15 White 6 African-American 2 Hispanic 6 Asian 1 American Indian 6 Multi-Ethnic 4 Not Indicated Student Case Management l Goals – Realistic marketing to prospective students – Orientation – Tutoring and coaching – Internships and Placement Placement Develop portfolio with personal positioning statement, statement of qualifications, resume, course certificate l Work with employers who: - Were contacted for internships - Provided work experience internships l Work with placement partners: Lee Hecht Harrison and Adecco l Leveraged Resources Working Connections student network l Working Connections counselors l Working Connections advisory group l Working Connections placement process l Mentor Colleges: Peralta and Springfield l Los Rios CCD Telecommunications Field Technician Training Program Improving: - Technology Access - Education - and Training Los Rios CCD Telecommunications Field Technician Training Program Questions & Answers Carl Hemmeler, Administrator Transitional Workforce Department The Team Approach Columbus State joins five other colleges representing diversity in: models (instructional modes and offerings) populations (socioeconomic, racial, ethnic, age, disability and gender) institutional type (large, small) geographic locations (rural, urban) The Team Goal: Enhance existing training programs in Information Technology to increase career options and career progress for disenfranchised individuals. Find our Students Identify disenfranchised individuals currently attending CSCC, or from previous programs; employees of our community partners, and consumers from county and state programs. Low-income adults Ethnic minorities Welfare-to-work clients At-risk youth Disabled Women Assessment Assess qualified students for placement in appropriate classes according to their skills, interest, and aptitude. Assessing Mechanics with Work Keys® Work Keys is an applied assessment system used to determine the student’s level of mechanical knowledge. ® Assessing Learning Challenges with Power Path® Power Path is a learning difficulty and disability diagnostic screening intervention system for individuals planning to enter basic skills and job training programs. ® Assessing Computer Skills with SIMNET® After the student completes the basic applied mechanical process, the student will complete a hands-on computer simulation evaluation. Counseling Individualized counseling session to discuss: Various assessment results Goals and objectives Individual education and career plan (IECP) Education Most students will be enrolled in: A+ Certification program Series of soft-skills training classes The remaining career path process will require from 20 additional weeks of training to as much as two years if the student decides to complete an Associate Degree program. A+ Certification® A moderate to fast-paced program designed for working professionals and careerchangers interested in a career (or serious hobby) repairing, installing, and/or supporting PC’s in a professional environment. Soft Skills Training Career Development Customer Care for IT Telephone support Assertive Communication Conflict Resolution Self Empowerment Problem Solving/Decision Making Placement Students will seek employment in IT positions. Our market indicates that the average starting salary is at least $25,000. Placement outcomes will consider the following: unemployed students will be placed in IT positions and students already employed in IT positions will seek higher salary positions. Outcomes Number enrolled Number completed Number placed/step-up Number showing wage progression Tracking/Reporting Individual student follow up Contact employers Mentoring Participant Demographics l First Session – 10 Students enrolled – 2 Males – 8 Females – All African-American – 4 Students Completed their program – 4 Students Continuing with education First Session Results…. l 40% of students enrolled in program completed their training. l 20% of students are enrolled in Winter Quarter 2003 as credit students. l The balance of the students completing the program will enroll for the Spring Quarter 2003 Life Skills Class l l l Self Empowerment Assertive Communication Conflict Resolution Career Development l l l Developing a Resume Cover/Thank You letter Interview Techniques Additional Basic Skills l l l l Introduction to PowerPoint Access Data Base Excel Spreadsheet Word In Conclusion . . . l Success is based on Commitment l Commitment is based on Student retention l Retention is based on Complete assessment l Assessment is based on Continuous improvement AACC/SBC Excelerator website l http://www.aacc.nche.edu/sbcexcelerator Contacts: l AACC Lynn Barnett, Vice President for Student, Academic and Community Development [email protected] Frances Villagran-Glover, SBC Coordinator [email protected] l Los Rios Community College District Jan Wessell, Economic Development Liaison [email protected] l Sacramento City College Phil Cypret, Dean of Technology [email protected] l Columbus State Community College Carl Hemmeler, Administrator [email protected]