Our MissiOn - The Medical Center of Plano

pulse
6.2014
the
n e w s l e t t e r
Patient Portal Launches
The Medical Center of Plano
released its Patient Portal on
May 19. The portal is a secure
online reflection of data from
MCP’s electronic health records,
and is only accessible by a patient
or a third party the patient
designates as an authorized user.
Patients can now view their
allergies, conditions, discharge
summaries, hospital visit histories,
lab results, medications,
medication instructions, radiology
reports and upcoming
appointments from any place that
has internet access.
www.themedicalcenterofplano.
com/patient-portal/
They can also download and print
this information so that it is readily
available for scheduled
appointments, referral visits, or when
supporting a loved one’s care. F
Important Dates
June 2 – August 29 – Hope Fund Fridays
June 4 – Blood Drive
June 26 – Honor Baskets Raffle
June 11 – Education Fair
June 25 – Diversion – Continuing
Education Seminar
Make It Known – Take Me to Plano
By now you’ve probably
seen or heard about our
new campaign slogan,
“Take Me to Plano.”
Its goal is to let
everyone in our
community know that if
they want to receive
medical care of the
highest quality, they simply
need to say “Take me to Plano” – meaning, of course, The Medical
Center of Plano.
To help spread the message, we’ve distributed t-shirts that display our
new slogan on the front, and on the back the concluding words, “Above
all else, we are committed to the care and improvement of human life.”
These are the beginning words of our mission statement.
Employees received their shirts on May 16, as Hospital Week was
winding down. In a remarkable coincidence, we received that very
day a message from a patient who really connected with the theme
of our campaign.
When Clara was about to be transported by ambulance for
treatment of a medical emergency, she was told she would be taken
to the hospital that happened to be closest to her location at that
particular moment.
Her immediate response was “No, take me to Plano.”
Clara was adamant about where she wanted to receive care. She
expected the best, and knew that it would be found at The Medical
Center of Plano.
The day of Clara’s discharge was the same day our staff members
wore their t-shirts. She sent word asking if she
could have one of her own, to serve as a reminder
to her friends and family members that for the
best medical care in our area, the only words you
need to know are, “Take me to Plano.” F
Our Mission
Above all else, we are committed to the care and improvement of
human life. In recognition of this commitment, we strive to deliver high
quality, cost effective healthcare in the communities we serve.
Department Spotlight
Hope Fund Fridays Coming
This Summer
Throughout the summer employees
will be able to purchase color coded
wrist bands for $20 each month
(June 2 – August 29) to wear casual
dress on Fridays. Proceeds will benefit
the HCA Hope Fund. Wrist bands
may be purchased at the North
Information Desk. F
Honor Baskets Raffle
June 26 is the date of our annual Honor
Baskets Raffle, hosted by the 4th
Floor/Oncology staff. Located in the
atrium lobby from 7:30 a.m. – 4 p.m.,
this popular fundraiser honors cancer
survivors and benefits cancer research. F
New State of Texas
Requirements for CNAs
CNAs renewing their certification will be
required to complete 24 hours of in-service
education every two years. In-service
education may only be offered by providers
approved by the Texas Department of
Aging and Disability Services.
A listing of active status on the NAR
(Nurse Aide Registry) expires 24 months
after the nurse aide is listed on the NAR
or 24 months after the last date of verified
employment as a nurse-aide, whichever is
earlier. To view all requirements to renew
NAR go to: http://www.dads.state.
tx.us/providers/NF/credentialing/
NATCEP/
For additional information regarding a
CNA certification, please contact the
Texas Department of Aging and Disability
Services at 512-438-2050.
DADS will eventually have a free online
program that can be used to meet the
24-hour in-service education requirement.
Collin College offers an in-class program.
See www.collin.edu/ce/courses/nurse_
aide_inservice.html. Stone Academy
also offers an online program. See www.
stoneacademyoftexas.com. F
2
Department Name Outpatient Wound Care
Main functions: The Wound Care Center provides state-of-the-art outpatient
clinical wound care and hyperbaric medicine. We specialize in advanced
wound care, using a variety of clinical treatments, therapies, and support
services to treat chronic wounds. Our physician-driven, multi-disciplinary
approach to outpatient wound care obtains superior results in facilitating the
healing process.
Employees and their roles:
Medical Director - Physician who provides administrative supervision
over all medical activities.
Certified Wound-Care Physician - Physician who is certified in
Advanced Wound Care and Hyperbaric Medicine.
Director - Responsible for operations, management, and
strategic growth.
Clinical Manager - Responsible for the coordination of all
clinical activities.
HBO Safety Director - Responsible for all patient care, safety, and
operation issues related to hyperbaric oxygen therapy and
hyperbaric chambers.
Wound Care-Trained RNs (4) - Registered Nurses who are trained in
advanced wound care and manage their patients utilizing a case
management model.
Office Coordinators (2) - Perform various duties including insurance
verification, patient scheduling, and billing.
Something others may not know: Our Wound Care Center utilizes Hyperbaric
Oxygen Therapy for wound healing. HBOT allows the body’s oxygendependent, wound-healing mechanisms function more efficiently. While
enclosed in a chamber at greater-than-normal atmospheric pressure,
patients breathe pure oxygen saturating their blood plasma and allowing it
to carry from 15 to 20 times the normal amount of healing oxygen to the
body’s tissue. This year we anticipate that 18 percent of our projected 528
patients will benefit from the use of HBOT.
Other fun facts and statistics: Each year in the U.S., there are 1.1 million to 1.8
million new cases; approximately 8 million Americans suffer from chronic
wounds. Our center exceeds the national average with a 94 percent heal
rate; 28 percent of our patients are being treated for diabetic foot ulcers.
Location of Department: MOB III Suite 100
Additional information: Wound types seen – Diabetic ulcer, Pressure ulcer,
Arterial ulcer, Venous ulcer, Radiation injury, Thermal burn , Osteomyelitis,
Compromised flap or graft, Trauma wounds, Wound dehiscence, Insect bite,
Acute traumatic peripheral ischemia. F
The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | June 2014
Chaplain’s
Corner...
HR’s Dugan Tapped for Management Role
New this month to the MCP leadership team is
Ryan Dugan, who has been named Manager of
Human Resources.
Ryan began his career at MCP in September 2011,
when he accepted a position as a recruiter. In that capacity,
Ryan Dugan
he worked with most of the hospital’s departments on filling
ancillary and support vacancies. In March 2013, he transitioned into the
role of a HR Generalist.
Ryan was awarded a master’s degree in Healthcare Administration
from University of North Texas Health Science Center in May 2012. In
June of last year, he received his Senior Professional Human Resources
(SPHR) certification. Ryan’s areas of expertise include employee relations,
legal affairs, analytics, recruitment, and compensation.
Both of Ryan’s parents work in healthcare – his father as an
administrator, and his mother as an RN. With a family background such
as his, it’s little wonder his long-term career goal is to become the COO of
a hospital.
Ryan is a native of Humble, and resides in Grapevine. He has a
five-year-old son, Andrew. The love of his life, Nadine, is a critical-care
nurse in Mansfield.
Ryan’s leisure-time interests include live music, Boston Red Sox
baseball, and spending time with his family. F
Ten-Year Nurse Elevated to Manager
Congratulations to Darla Sindt, who has also been
promoted to a spot on MCP’s leadership team as Manager
of Case Management.
This month Darla marks a full decade of employment at
MCP. She started as a staff nurse in the 4th Floor Surgical
Darla Sindt
Oncology unit, and has also worked on an as-needed basis
as a member of the IV team. Darla holds a BSN from Illinois State University, and is currently hard
at work on an MBA. She grew up in Chatham, Ill. – home, she proudly
says, to the state’s cow-chip throw championship.
Her recreational interests include CrossFit, painting murals, and
woodworking. She and her twin 10 year-old boys live in Frisco. F
‘Great 100’ Honoree Returns to HCA
Please welcome Marty Higgins, who joins our leadership
team in the role of Director of Surgical Services.
Marty comes to MCP from Baylor Healthcare System,
where she served as Director of Surgical Services at the
company’s hospitals in Irving, Plano, and, most recently,
Marty Higgins
McKinney. Earlier in her career she was a nurse-manager
at Surgery Center of Plano from 1994 to 1998.
Marty has been recognized for her involvement in a number of quality
initiatives, and for having completed executive-development studies at
Southern Methodist University’s Cox School of Business. In 2013 she was
selected as one of the Dallas-Fort Worth area’s “Great 100 Nurses.”
A native of Jackson, Miss., Marty is a graduate of Baylor University,
and loves college football, cooking, and entertaining. She and husband
Russell were married just last December. They reside in Dallas.F
Our Diversity
The first church I ever
pastored was in the Texas Panhandle.
It was a church made up of farmers
and ranchers. I had always lived in the
city and knew nothing of life on a farm
or ranch. One day I was talking to one
of my deacons and asked him what the
best time was to visit farm families. He
looked at me and smiled a little. Then he
answered simply, “In the winter.”
This was one of my early lessons in
the differences among types of people.
With each church I pastored, I found a
different group of people with their own
set of customs. Each group was formed
not only by their common faith but by
the experiences and personalities of
each person in them. Each person
finding strength and purpose as they
share life together.
Now I am the chaplain (a special kind
of pastor) at a hospital. The differences
among the members of this group of
people are magnified, in that not only
are there many religions and faiths, but
also differences in language and cultural
background. And yet we as human
beings share a common struggle with
disease and pain. All of us know the
pain of loss. We also share the relief and
joy of coming through an illness and
being well again.
The other night I was with a family in
ER. The patient was a Roman Catholic
but parts of her family were followers of
Islam. I brought a rosary for the patient
and a copy of the Fortress of Islam. We
gathered around the patient and prayed.
When I was finished, the patient’s friend
wanted to recite part of the rosary in
Aramaic. So we gathered again and she
prayed the prayer and we all felt
comforted as we reached out to God.
On another occasion, the wife of one
of our pastoral-care volunteers was sick
in the hospital. A fellow volunteer who
happens to be a Hindu priest went to
pray for her. He prayed a Hindu prayer
in Hindi. The husband said later that it
(continued on page 10)
Published by and for The Medical Center of Plano healthcare team
3
MCP New Hires
New Hire Spotlight
On May 6, Karen Dinh started
her new job as an analyst in Risk
Management.
Why brought you to MCP? Why did
you choose MCP as a place to work?
I love the people. I had my little
one here and it was a great
experience.
Family?
Married, with three children.
What are your favorite ways to spend your free time?
I love to read, play the piano, and spend time with
my children.
Favorite stores?
Half-Price Books and Barnes & Noble.
Favorite restaurant?
Abuelo’s
Favorite movie/book?
Steel Magnolias, Summer of the Monkeys.
Favorite sports teams?
Texas Rangers, Dallas Mavericks, Dallas Stars,
Texas Longhorns.
What would your dream vacation be?
A Disney cruise.
Is thre anything else you’d like us to know about you?
I’m very excited to be here. I love to learn and enjoy
meeting new people. F
Reta Adere – Medical Telemetry
Tawana Benham – Surgical Oncology
Jennifer Bilek – Nursing Administration
Holly Chapman – Neuro Trauma ICU
Jordan Echols – Neuro PCU
Anavictoria Fortaleza – Surgical Oncology
Damon Fulce – Neurology EEG
Kimberly Golhashem – Dietary & Cafeteria
April Haddad – Operating Room
Lilian Mabiru – Orthopedics/Trauma
Angela Y. Moses – Cardiac Stepdown
Cynthia Paintsil – Cardiac Stepdown
Mariana Salgado – Dietary & Cafeteria
Angela Sibille – Surgical Oncology
Jennifer Smith – Critical Care Unit
Mark Staup – Facilities Management
Joanna Thomas – Emergency Room
Nicole Votaw – ICU Stepdown
Mohera Waleed – Laboratory
Leslee Welch – PB Emergency Dept.
Eathean B. Williams – PB Emergency Dept.
Stacy L. Winchester – Operating Room
Janaye Woods – Pharmacy
NEW LOCATION FOR BLOOD DRIVE
MCP Blood Drive
Wednesday, June 4
8:00 a.m. – 4:00 p.m.
The View (inside the hospital)
Carter BloodCare returns to MCP on
Wednesday the 4th to conduct our Summer
Blood Drive.
The hours will be 8 ’til 4 in The View.
Did you know that, within the general population,
38 percent of us are eligible to give blood, yet only 4
percent actually do?
At MCP there’s a daily need for transfused blood, but
current supplies remain well below the level considered
optimal. Every drop counts!
Please schedule your appointment by calling *91560.
Walks-ins are welcome but appointments take priority.
Please bring personal photo identification, issued either by
a state (driver’s license or ID card), school, or the U.S.
government (passport, military ID, or green card).
Sponsored by the We Care Committee F
4 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | June 2014
Flag Day and Other June Holidays
From the Population-Specific Council
It’s June, it’s summer, and there are all
kinds of ways to celebrate people and
diversity throughout the world.
Exploring diversity is an incredible
activity that allows us to learn and
expand our minds. We don’t need
an actual holiday or celebration to
learn about diversity, but it can
make it a little more fun.
Here are a few of the many
diversity holidays being celebrated
this month. Children’s Day is celebrated in more than
45 countries, as is Flag Day here in the U.S., along
with Fathers’ Day, Juneteenth, World Oceans Day,
World Refugee Day, and the Summer Solstice. Also,
the Dragonboat Festival in China, and Inti Raymi
(the Festival of the Sun) in Peru, as well as Race Unity
Day in the Baha’i faith, Shavuot in Judaism,
Ramadan in Islam, and St. Peter and St. Paul’s Day
among Christians.
Pick a holiday you don’t know anything about from
the preceding list, and then check it out. If you do, you
will notice that the celebrations are about bringing
people together, lifting people up, and taking care of
our world. Let’s follow the path of the diversity
holidays and celebrate the diversity in our lives.
Purpose of the Population-Specific Council
We cultivate a desire to understand, a capacity for
tolerance, and an ability to appreciate the diversity
that is Plano, Texas. Through the exploration of
other populations, we enhance our understanding and
reduce the challenges and fears of the unknown. We
promote a welcoming and supportive multi-cultural
atmosphere for all members of our community. In
this spirit, we encourage a campus-wide climate of
respect, openness and awareness that celebrates and
treasures our diversity.
Your Representatives on the Population-Specific Council
Shannon Biggers – ICU Stepdown
Miguel Blasini – FNS
Katayoun Dadyan – Pharmacy
Angela Fisher – Patient Access
Jim Goodwin – Administration
Shelly Haven – Surgical Oncology
Sara Hernstrom – Service Excellence
Lisa Phillips – Center for Learning
Eduardo Rojas – Guest Services
Desiree Singleton – CLE
A Continuing Education Seminar
Brought to You by Your Ethics Education Committee
Diversion
Wednesday, June 25
12:30 to 1:30 p.m.
Classrooms 1 and 2
For Physicians, Nurses, and Staff Members
Lunch will be provided
Speakers
Michael Epshteyn, Pharm. D., M.S.M.
Rosemary Griffin, R.N., L.N.C.
Khang Tran, M.D.
Jean Waddle, M.D.
Shanna Warren, M.A.M., S.P.H.R.
Objectives
• Recognize organizational consequences of
drug diversion.
• Describe current and future methods of deterring
drug diversion.
• Explore the organizational procedures surrounding
suspected drug diversion. F
Education Fair for ALL Employees
What does the future hold for you?
Come and find out!
Wednesday, June 11
11 a.m. to 2 p.m.
Main Hospital
2nd Floor
Classrooms 1 and 2
Make plans for your future
and have a slice of pizza too!
This Education Fair has been organized to provide
information to employees who are interested in
obtaining associate’s, bachelor’s, master’s, or doctoral
degrees or certifications in healthcare-related fields of
study, including nursing.
More than a dozen organizations have notified MCP
that they plan to attend. F
F
Published by and for The Medical Center of Plano healthcare team
5
May 17 at Plano Super Bowl
1st Place - “King Pins” from Radiology:
David McGrain, Derrell Hayden,
Calvin McCormick, Frank Skidmore
Best Dressed - “The Hot Mess” from Scheduling
High-Score Bowlers
Game 1 - Ross Williams of Surgery Center of Plano, 200
Game 2 - Kellie Williams of Finance, 186
Thanks to all who participated! The event raised $853
for our Hope Fund.. F
The Winning Team, “King Pins” from Radiology
Cardiac Stepdown
NS PCU
CCU
Finance
Facilities
OSU
FNS
Guest Services
6 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | June 2014
ER Patient Access
HR and Employee Health
Women’s Services
Radiology #2
Nutrition
Surgery Center of Plano
Scheduling #1
5th Floor
NS ICU
CLE
Endoscopy
IT & S
Radiology #3
Scheduling #3
Scheduling #2
Registration
Respiratory
Published by and for The Medical Center of Plano healthcare team
7
Nurses Week – May 6-12
Hospital Week – May 11-17, 2014
Staff Members Enjoy Barbecue Meal Served
by the Leadership Team
Newly hired nurses celebrate their profession.
VP Business Development
Ben Harris reads
a proclamation from
Plano’s mayor.
Special Delivery
Women’s
Services employees
participated in the
annual Baby Fair at
The Shops of
Willow Bend Mall
on Saturday, May 3.
The event was
sponsored by MCP
and DallasChild
Magazine. F
8 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | June 2014
Introducing the 2014-2015 Employee Advisory Group
Nicole Bullock, Amanda Casson, Gary Costen, Renee Elsner, Edgar Fanniel, Joveda Fitzsimmons, Lydia Flavius, Mercy George, Tracy Greco, Amy
Greif, Hunter King, Jeanie Kroeker, Nicole Langley, Diane McClurg, Chris Nicolas, Rosealie Schwambach, Mary Shavers, Adam Webster, Dorothy
Weisz, Gailann White. Not Pictures: Alexandra Adams, Amy Atnip, Miriam Hurtado, DeeDee McPhail, Theresa Rickert, Eric Wilson
Charter/Purpose Statement
To establish an advisory forum that provides the employees of The Medical Center of Plano (MCP) an
additional voice to express concerns and issues; and the formulation of suggestions, recommendations and
ideas to continuously improve the work environment.
To contact the Employee Advisory Group, email to [email protected] F
National Stroke Awareness Month
The Medical Center of Plano team recognizes May as National Stroke Awareness Month to increase public awareness of stroke in an effort to conquer it.
Published by and for The Medical Center of Plano healthcare team
9
Excellence Always Employee Recognition Congratulations to our employees who were mentioned
favorably in cards and letters and recognized by managers last month. Their caring ways have been recognized by our guests
and fellow employees. Thank you for delivering Excellence Always. The *s indicate multiple compliments!
6th Floor
Rose E. Akwaowo*
Brandy Askins-Bussing*
Bhagya Balasa*
Shannon Biggers*
Fang Brister*
Jessica Bozby*
Diana Dake**
Jamarr Days*
Patience Enwere*
Mario Garcia*
Lauren Hooper*
Sharmila Kanuru*
Kimberly Kennedy*
Megan Morris*
Patience Mutuka*
Isabelle Njomgang*
Lillian Olutatwa*
Esther Opoku*
Jacqueline Pennell*
Jennifer Ratcliff**
Tisha Rushing*
Minerva Tamayo*
Van T. Tang*
Duangjira Tosomboon*
Nicole Votaw*
Jeanie Kroeker
Kathy Rana
Cardiac Rehab
Alyssa Costilla
Carla Holmgren
April Severyn
NSICU
Paula Perez
Charles Tsuro
Gina Hancock
Jenny Dinyain
Michele Evanyk
Employee Health
Rosemary Griffin*
Vacation Photos
Needed
Guest Services
Bertha Brady
Bailey Browder
Christi Crane
Garry Higgs
Eduardo Rojas
Human Resources
Lisa Dodson**
Ryan Dugan***
Efel Gonzalez***
Bonnie Gurley
Camilla Norder*
Matt Yancey
Elyse Yapp
Laboratory
Nicole Leclair
Chris Mitchell
Kim Kelley
Estella Gonzales
Robert Allen
Addie Robinson
Kayla Long
William Lin
Whether your
summer plans include
a voyage to some
distant port of call, or
a little R&R right here
in North Texas, please
share with us what
you did to get away
from it all.
Send one of your best vacation photos to
Bailey Browder (bailey.browder@
hcahealthcare.com) in Guest Services for our
annual employee around the world photo layout in
the August issue of the PULSE.
Here’s an idea – why not pose for it wearing
your “Take Me to Plano” t-shirt? F
NSPCU
Chip Hatton***
Heather Anderson***
Michelle Packard**
Abel Gonzalez***
Jamarr Days
Monica Olmeda****
Rozina Ladak ***
Carla Brandt**
Farheen Makani****
Pattie Lynch***
Ann Gines*****
Jessie Lamarque**
Noel Corpus*****
Parissa Mahoubi
Caroline Karori**
Anju Kuruvilla
Jeff Hanson
Yogi AbdulMutakabbir**
Maria Ruiz****
Bethany Choate
Tulip Bulactin
Chris Andrew
Nora Rivera**
Sheri Wright
Becca Geerdts
Faith Eiwo
Nursing Adm.
Lihn Tran
OSU
Caron Cumbie***
Dominique Parsons**
Jan Song**
Joni Wilson*******
Juddy Carrier******
Julie Kite*****
Rachel Perry
Rosalie Schwambach*
***
Patient Access
Agnes Garza
Alicia Benson
Angela Fisher
Brad Brown
Brinda Nichols
Cassy Barlow
Connie Gilbert**
Debra Rutledge
Emily Cooper
Gay Maxwell
Heather Smith
Jan Carley
Janifer Segrest
Karen Powell
Karen Trout
Kathy Bohanon
Kiley Robinson
Kim Clopton
Linda King
Rosemary Brass
Sonja Ignjatov
Theresa Morgan
Tina Andrews
Tom St. Clair
Wanda Fulton
PBX
Robert Powell***
Pauline Fichera*
Olivia Rudd**
Barbara Springfield*
Charmaine Bratton*
Shirley Gray*
Yanira Terry
Women’s Services
Bola Akinwusi*
Naouale Alami
Stefanie Bassford**
Margo Brooks
Lena Cain***
Helen Cruz
Bette Dickinson*
Kelley Ellis
Lydia Flavius
Faith Gay-Wilson*
Amy Greif**
Bindu Mani**
Amy McCarthy
Damini Patel
Meg Reed*****
Lori Sanchez
Keysla Square*
Kandice Trinh*
Lilli Vinson
Chaplain’s Corner ((continued from page 3)
had been very comforting both to him and to his wife. We
comfort one another with our concern for each other.
Gideons International, the organization which places
Bibles in hospitals and hotel rooms, brought me a number of
New Testaments in tongues other than English. Languages
represented include Arabic, Chinese, Hindi, Japanese,
Korean, Punjabi, Russian, Spanish, and Urdu. These are in
addition to the English Bibles and copies of the Quran
(donated by our local mosque) we have placed at each nurses’
station. We also have copies of some of the Hindu vedas.
Every day I see nurses and doctors who dedicate their lives
and their hard-earned skill to caring for their patients. Patients
and families tell me all the time what a great hospital we have.
They talk about the compassion of the staff. We are in this
battle to save lives together.
Blessings, Chaplain Garry Higgs
10 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | June 2014
Excellence Always...
Connect to Purpose
Name
Laura Hagood
Employees of the Month
Job Title
Manager
Department
Radiology
How long have you worked in
healthcare?
Thirty-six years
How long at MCP?
Thirty years
What motivated you to pursue a job/career in healthcare?
I enjoy helping people. A close family member I
admired was a technologist and encouraged me to
pursue healthcare as a career.
How does your job at MCP connect you to the patient (either
directly or indirectly)?
Rounding within the radiology department and
walking the hospital hallways gives me the
opportunity to interact and help patients every day.
I get to witness how the decisions we make directly
impact their care and experiences.
What has been your most memorable experience in
healthcare and how has it strengthened your sense of purpose
in your chosen line of work?
Early in my career, I was working at a large Dallas
hospital in the ER when a patient who had been
involved in a motor-vehicle accident was brought to
the x-ray trauma suite for imaging. She was nine
months pregnant and in critical condition. The ER
physician had to make a decision on the spot whether
to perform a C-section while the patient was on the
x-ray table. The mother did not make it but the baby
was saved. Just being a witness to that event affected
me deeply.
MCP’s Reward and Recognition Committee
saluted another six of your co-workers in May, this
time for being “Excellence Always” standouts in the
“Willing” category.
W–Willing – I will
• Maintain a high level of comptency and the
credentials required to provide the highest level
of care possible;
• Exceed the expectations of everyone I
encounter;
• Be flexible with regard to the challenges and
changes that we face in healthcare every day.
The honorees were
Becky Skariah – Case Management
Jennifer Burks – Respiratory
Tracy Greco – FNS
Kathy Rana – Employee Health
Lynda Morley – Nursery
Shuang Chen – Neuro ICU
Inadvertently omitted from last month’s
recognition for excellence in “Leadership” was
Sandra Castaneda.
Thanks again for your commitment and dedication
to “Excellence Always”! F
What inspires or motivates you to continue working
in healthcare?
I am proud to say that I get to work with an
incredible group of people. Family is such an important
part of our daily lives. Quite simply, I consider MCP
and its Radiology Department to be family! F
An Ounce of Prevention
The quality of a person’s life is in direct proportion
to their commitment to excellence, regardless of
their chosen field of endeavor.
Vince Lombardi
MCP staffed the annual screening for
melanoma and other cancers on Saturday,
May 17. A little more than 300 people were
tested. Nurse-Manager Shelly Haven was
the coordinator of the event. F
Published by and for The Medical Center of Plano healthcare team 11
A Message from the CEO
Charles Gressle
Like many of you, I’ve begun proudly
wearing my “Take Me to Plano” t-shirt.
The purpose of the campaign of which
these shirts are a part is to remind friends, neighbors,
physicians, and others in the community that for
medical care of the highest quality, all you need to say
is “Take me to Plano.” The Medical Center of Plano,
that is – Plano’s first and best hospital, which soon will
mark 40 years of service excellence.
I hope you will join me in spreading the word
throughout our community and beyond. Show how
much it means to you to be a member of MCP’s elite
team – one with an inspiring mission that’s expressed by
the words, “…above all else we are committed to the
care and improvement of human life.”
Now I want to proceed without further ado to my
report on our progress with respect to MCP’s three
pillars of success – Quality, Service and Stewardship.
Quality
We received notification several weeks ago that our
Hospital Safety Score from the Leapfrog Group was
again an “A.” What a powerful testament to the quality
of care we provide and the dedication of our staff !
On a related note, our Infection Prevention team says to
keep up the good work in the area of hand hygiene. We
recently achived an overall compliance of 83 percent.
Let me also remind you that, if you work with oxygen
tanks, please store each in the rack where it belongs,
whether “Full,” “Partial,” or “Empty.” This will help
ensure that full tanks can be quickly located when needed.
Service
If you are one of the many who have already
completed your AIDET skills lab, I’d like to thank you
for following through on this crucial step in our journey
to excellence. If you haven’t registered for a lab yet,
please do so today on Healthstream. Each MCP
employee is required to attend a lab session that verifies
his or her proficiency in the use of AIDET.
During June, our “Excellence Always” Standard of
the Month is Attitude. Ways you can uphold this
standard include
• Bringing a positive and enthusiastic attitude to
work every day;
• Showing compassion toward our patients
and co-workers;
• Approaching problems with a solution.
If you know of a co-worker who displays an
exemplary attitude, I urge you to nominate him or her
for “Employee of the Month,” using our online
recognition program.
Also in the area of Service, I’m excited about the
launch of our new Patient Portal, which provides
safe-and-secure online access to personal medical
records. Patients can see test results, discharge
summaries, and other useful information about their
stay with us.
Now for a staffing update.
• Effective May 5, we hired six off-cycle RN
interns for a CCU/ICU internship.
• We also have five international RNs who will
join our team on June 2.
• Our goal is to hire at least 25 RN interns for all
departments by next month.
Our leaders and the members of our HR team will
continue to collaborate closely on filling all vacancies
at MCP with the most qualified candidates available.
Stewardship
Our construction project is on schedule for
completion as planned. Employee parking is critical
during this time to leave space for our guests. Please
follow all parking practices including those recently
announced for MOB III parking garage. Currently
these include the basement and levels three and four.
Here’s something else to bear in mind as we move
into summer – “Hope Fund Fridays,” which will be
observed during the months of June, July, and August.
They’re a way to celebrate the season and keep our
parent company’s employee-assistance fund top-ofmind. Each month you’ll be able to purchase a $20
wristband that entitles you to wear specified types of
casual dress to work on Fridays.
In closing, a couple of quick reminders about special
events coming up this month. On June 4, we’ll have our
quarterly Blood Drive for Carter BloodCare. And June 26
is the date of our annual Honor Baskets Raffle, hosted by
the 4th Floor/Oncology staff. It’s a fundraiser that honors
cancer survivors and benefits cancer research.
Until next month, I AM HCA and I’m committed
to “Excellence Always.” Thank you for joining me in
that commitment.
Sincerely,
Charles F
12 The Medical Center of Plano | 3901 w 15th st | plano tx 75075 | themedicalcenterofplano.com | June 2014