View Case Study - Honcoop Technology Services

BUSINESS
MERGER
CAUSES IT
STRAINS
THE CHALLENGE
DOWL is an engineering firm with over 475
employees, based in Alaska and with offices in
seven other states. Although DOWL had been
working with Honcoop Technology Services
since 2008, the company merged with HKM
Engineering, Inc., not only doubling the size
of the company, but complicating the WAN
system. Since DOWL had worked with Honcoop
for an Exchange update and a new phone
system deployment, the company felt confident
in Honcoop’s ability to handle the merger from
an IT perspective.
“I have found that working with Jeff has
been a positive experience. We rely on
Honcoop Technology Services extensively
due to the technical proficiency of the
staff. I am confident HTS is serving us
well. We have a great partnership and
can definitely see the value in what HTS
provides to us.”
DOWL, LLC
+ Client Profile
450+ employee civil engineering company with
offices across eight states and an internal IT
department.
+ Business Objectives
Exchange and WAN upgrades to handle a merger;
network and infrastructure upgrades; new phone
system; virtualization.
+ Solution
Smoother-running, more scalable network; the
right solution the first time; comprehensive
network design; new phone system.
+ Results
Integration of many offices; more efficient
network; reliable and stable technical solutions.
-Carol Snow, CIO
www.honcooptechnology.com
ABOUT HONCOOP TECHNOLOGY
Since 2008, Honcoop Technology Services has
provided a different approach to IT services; one
in which the client comes first, and the service
provided is a solution rather than a temporary
fix. Specializing in strategic consulting, HTS’
business model is based on service and quality,
rather than sales.
THE SOLUTION
Realizing that the growing pains associated
with a merger needed immediate support and
staff training, DOWL realized that their internal
IT department would need assistance with the
network merger. DOWL worked with Honcoop
directly to find a solution that worked, while
facing complex projects and short timeframes
to configure the solutions. Throughout the
entire process, HTS provided an Exchange
upgrade, WAN upgrade, and network changes
with switch & router upgrades between the two
companies (2008), ShoreTel phones (2007/2008),
virtualization to Hyper-V environment (2010)
with an upgrade in 2012, and WAN upgrade,
including Cisco routers (2014).
THE RESULTS
Since the solutions have been implemented,
DOWL has improved network performance.
The multiple offices are interconnected, making
projects and communication more efficient. The
network is stable, freeing up time for employees
to concentrate on projects. Honcoop’s level of
expertise leaves the employees with confidence
that they are getting the most value out of the
services. Not only is DOWL pleased with the
technical proficiency and responsiveness of
Honcoop, but how Honcoop takes the time to
make sure that the employees understand the
solutions that are being implemented.
We promise to focus on the needs of our
clients in the most ethical way possible. We
ensure that our clients have the systems
and software to provide the desired level of
functionality, while reducing overall costs. We
believe wholeheartedly in providing the most
transparent transactions possible, so that our
clients know at all times our motivations and
actions. Finally, we promise to treat our clients
as we would like to be treated – even going so
far as writing off service work that does not have
value to our clients.
Honcoop Technology Services has clients in
Montana, Wyoming, Arizona, Alaska, North
Dakota and South Dakota.
CONTACT US
(406) 272-1282
www.honcooptechnology.com
or visit us on Facebook or LinkedIn
5214 Laurel Road, Billings, MT 59101
www.honcooptechnology.com