about viveks

HO M E SERVE C O RPOR ATE PR OFIL E
The founders of Vivek Limited have always practised Customer
ABO U T VI VE KS
Service as a way of life, this was even when it was not expected by
consumers and much before it had become a management
Vivek Limited is a professionally managed public limited
philosophy in most companies. Trust and Customer Care have been
company carrying four retail brands – Viveks, Jainson, Viveks
the core values of Viveks since inception and continues to be the
Digital 1 and AC Bazaar adding to the formidable strength of
driving force behind its accomplishments.
over 1000 employees. Vivek Ltd is one of the most leading and
trusted consumer electronics and home appliances retail chain
A testament to this is CII and McKinsey quoting Viveks as “more
in India. Viveks popularized several brands by creating visibility
trusted than the brands it sells”.
and has the distinction of being a market leader and
trendsetter with continuous support from the principal
Home Serve was started on 7th February 2012 with the experience
companies. Reliable services are ensured through cordial
and insights gained Viveks retail division and Viveks Service Centre.
customer relationships.
Home Serve is a one point service solution for repairs and
maintenance. The core services are Carpentry, Electrical, Plumbing,
Consumer Durables and Kitchen Appliances repairs. Home Serve
also provides Value Added Services like Recharge for DTH and
Mobiles, Door Delivery of Accessories, Safe Disposal of E-Waste and
Attractive Exchange Offers for Purchase of New Consumer Durables
and Kitchen Appliances.
Our consumers are mainly working professionals and the
home-maker, who face the challenge of servicing their products. Our
back-end and field-staff are sensitized to keeping the customer’s
dilemma in mind and understanding their problems, however small it
may be.
HOME SERVE’S MISSION IS TO BE THE CUSTOMERS
PREFERRED SERVICE SOLUTION.
AC R EPAIR S
CA L L C EN T RE
CON DI T I ONS A P PLY
IT RE PA I RS
O UR T E A M
HOME SERVE I S MADE UP OF SEASO NED PROFESSI ONAL S, WHO SE CO LLABORATI VE AP PROACH
AND DRI VE I S THE MAI N FORCE B EHIND VARI OUS ACCOMPL ISHMENTS.
M R. VI JAY BYS AN I KOD AN DA RA MAN
VICE PRESID EN T
Vijay has more than 9 years of business experience. Under his extraordinary leadership, Viveks Service Centre and Home Serve have
emerged into distinguished service centres. Vijay embarked on his journey with a small vision; today his success story is remarkable
in many ways. His journey has been manifested by his multiple ambitious and entrepreneurial ventures. This has not only enabled
Home Serve to achieve various milestones but also resulted in creation of a robust business model which is contributing towards
building the service sector.
M S. VA IS HNA VI VEN KATES H
HE AD – MARKETING AND C USTOM ER ACTIVATIONS
Vaishnavi, a Msc. Graduate from Manchester business School, UK, joined Home Serve in 2012. Vaishnavi
i started her career by
learning the intricacies of Marketing and Customer Care. Accumulating experience right from the base level, she innovates new
strategies to increase the reach of Home Serve. Vaishnavi also looks after the brand development.
MR. VIJAYAKUMAR MUTHUSAMY
MANAGER - REPAIRS
Vijayakumar has a vast experience of 11 years in the field of Sales and Service. He has worked with various companies like Dish TV,
Cosmic Info Systems, IDBI and Viveks Service Centre. He is involved in ensuring that every customer is provided with world-class
service, coupled with great vigour and hard work. He has not only contributed to customer retention but also to a large base of happy
customers .
MR. PRABHU MANOHAR
MANAGER - RETAIL
Prabhu has gained rich experience of 8 years in Marketing. He has worked with Essar Communications, Subhiksha
and multiple retail
i
chains. He joined Home Serve in 2012 and plays a key role in increasing the sales of the business. He is also involved in
implementation of marketing strategies to increase the visibility of Home Serve.
MS. SHANTHI RAVI
MANAGER - CUSTOMER CARE
Shanthi has 26 years of experience in the field of Management Information Systems and Customer Care from organizations like Air
India, Scope International, Ajuba Solutions and various other organizations. She has been working with Home Serve since 2012 and
is heading the Customer Care team. Her proactive and personalized approach has largely contributed to a satisfied customer base.
MS. SHRUTHI GOPINATH
MANAGER - DIGITAL MEDIA
Shruthi started as a product executive in Consim Info Private Limited and is currently managing the complete digital marketing
activities for Home Serve since 2012. She was instrumental in developing our online network and is keen in building engaging
communication strategies across all digital platforms.
MS. VANI THIRUGNANASAMBANDAM
ASSISTANT MANAGER - ACTIVATIONS
Vani has 18 years of experience in customer care and quality control from La Concorde Travels, Viveks Service
Centre and various
i
other organizations. She joined Home Serve in 2013 and plays a vital role in ensuring all the customers are provided with the best
pre-sale service and also makes sure every customer is welcomed into the Home Serve family with pride.
MR. SARAVANAN ANANDHAN
SUPERVISOR – HOME APPLIANCE
Sarvanan has 4 years of experience with IFB as a territory service executive and as a service supervisor for Eureka Forbes. He has
been associated with Home Serve from 2012, his technical knowledge and approachability has made many customers technology
friendly.
MR. VENUKRISHNAA SUBBIHA
IN-CHARGE - WHITE GOODS
Venukrishnaa has 13 years of experience with brands like Blue Star, Voltas and Hitachi. Such diverse experience
has given him the
i
ability to handle every task with ease ever since he joined Home Serve in 2013. A perfectionist by nature, every task undertaken is
completed meticulously with no delay.
C U STO M E R CA RE T E AM
H O M E S ERV E CON T ROL C ENTRE
FIELD REPAIR S TEAM
PPLU
LUM
MBBIN
I NG
G RE
REPA
PAIIRS
RS
D E L IV E RY VA N
LO G O SP E C I FI CATION S
Smallest size of the logo should not
be less 20mm x 13.5mm
C O LOU R PERCEN TAGES
T H E LO G O S H OU LD N OT B E ST RE C HE D
SPOK ESP E RSON ’S C O N TAC T
Vaishnavi Venkatesh
Mobile: +91 98843 41024
E-Mail: [email protected]
HO ME SE RVE
144, Royapettah High Road, Mylapore,
Chennai 600004. India
Help Desk: 1 800 3000 2200
E-Mail: [email protected]
Website: www.myhomeserveindia.com
/myhomeserveindia
REG IST E RE D OF F I C E
Vivek Limited,
150, Luz Church Road, Mylapore,
Chennai 600004. India
CARPENTRY
REPAIRS
ELECTRICAL
REPAIRS
PLUMBING
REPAIRS
CONSUMER DURABLE
REPAIRS
IT
REPAIRS
KITCHEN APPLIANCE
REPAIRS
MOBILE PHONE
REPAIRS
DTH & MOBILE
RECHARGE
E-WASTE
DISPOSAL
EXCHANGE
OFFERS
144, Royapettah High Road, Mylapore, Chennai 600004. India
[email protected] I www.myhomeserveindia.com I
/myhomeserveindia