Goodwill Industries of the Southern Piedmont

GOODWILL
2012 Community Report
Fletcher celebrates 15 years of
family sustaining employment
Our Mission
Changing Lives Through
the Power of Work!
Our Vision
All people in our region
have the opportunity to
reach their full potential
by achieving family
sustaining employment.
2012
Refections
Our Core Values
Goodwill RISES to reach its mission
by demonstrating the following core values:
RESPECT
We value the contribution of every individual.
INTEGRITY
We meet the highest ethical standards.
SERVICE
We make life better for individuals, families and communities.
EXCELLENCE
We embrace continuous improvement, bold creativity and positive
change.
The year 2012 is best summarized as the year we began our organizational
transformation to become a community leader, increase service impact, pursue
operational excellence and grow our business enterprises to make it possible for those
we assist to attain family sustaining employment.
Organizational highlights included the opening of two new stores, dramatic growth
of our GoodWork Staffing enterprise and achieving another three-year independent
accreditation of our workforce development services. Yet what stands out most are the
hundreds of individuals who came to Goodwill seeking to better themselves and the
conditions of their families by gaining job training and career development skills.
Last year we provided intensive career development services to more than 6,000
individuals, marking an increase of 68% over 2011. While the nation’s unemployment
rate remains high, we are extraordinarily proud that our staff set a new record of
providing more than one million hours of employment for individuals through our
Goodwill business enterprises.
Yet within our community, too many remain unemployed and struggle with additional
hardships such as poverty, homelessness, mental health issues and lack of education.
These challenges require renewed determination by Goodwill to create real solutions to
end joblessness. The development of a new strategic vision for our organization—one
that says we cannot be satisfied with simply getting someone a job if it does not lead
to family sustaining employment—underscores our commitment to increase mission
impact.
The year 2012 will be seen as a defining moment for this organization because we
took to heart the words of our founder Dr. J. Edgar Helms: “Friends of Goodwill, be
dissatisfied with your work until every person in your community has an opportunity to
develop to their fullest usefulness and enjoy a maximum of abundant living.”
STEWARDSHIP
We are stewards of our community by being socially, financially and
environmentally responsible.
Michael Elder
Laura Hampton
President & CEO
Chair, Board of Directors
inform
Board of Directors
Chair
Financial Stewardship
Revenues
Retail Services
Environmental Enterprises
GoodWork Staffing
Workforce Development Services
United Way
**Other Contributions
***Other Income & Fees
2012
2011
38,882,276
1,360,523
2,516,324
2,798,533
163,701
466,624
432,273
32,351,987
1,084,615
1,689,429
3,506,573
174,680
5,326,521
(458,767)
Total Revenue
46,620,253
43,675,037
Kieth Cockrell, Bank of America
Expenses
Wages, Taxes & Benefits to Clients & Staff
Occupancy & Depreciation
Supplies
Other Operating Expenses
Addition To Working Capital
27,479,628
7,526,537
1,900,596
4,540,383
5,173,108
24,502,029
6,494,123
1,682,171
4,180,424
6,816,291
Wayne Dozier, FedEx
Total Expenses
46,620,253
43,675,037
Laura Hampton, The Employers Association
Vice Chair
Marilynn Bowler, Southern Shows
Secretary/Treasurer
Jim Skibbens, Community Volunteer
Renee Alexander Sherrod, TIAA-CREF
Lee Armstrong Lumpkin, Community Volunteer
Andy Arnette, Bank of America
Sara Garces, Red F Marketing
Statement of Financial Activity
inform
Assets
Cash & Short-Term Investments
Accounts & Contributions Receivable
Inventory
Other Current Assets
Land, Building & Equipment (net)
Other Noncurrent Assets
2012
2011
15,311,971
1,674,796
3,290,125
418,939
23,793,141
676,963
11,841,133
1,015,781
2,786,597
367,606
18,297,988
447,860
John Quinn, JE Quinn & Associates
Total Assets
45,165,935
34,756,965
Jennifer Schwarz, Community Volunteer
Liabilities
Current Long-Term Debt & Lease Obligations
Accounts Payable & Accruals
Long-Term Debt & Lease Obligations
Other Noncurrent Liabilities
465,025
3,842,060
11,204,203
346,738
329,692
3,517,593
6,478,841
296,039
Total Liabilities
Net Worth (assets)
TOTAL LIABILITIES & NET WORTH
15,858,026
29,307,909
45,165,935
10,622,165
24,134,800
34,756,965
David Haggart, Childress Klein Properties
Jon Joffe, Carolinas Healthcare System
Bev Kothe, Bev Kothe Qualitative Research
Sherri McGirt, McNair Law Firm, P.A.
Lynn Murray, BB&T
Jay Norvell III, Wells Fargo
Tony Smith, Greer & Walker, LLP
Jean Veatch, Duke Energy
Regina Wharton, Fifth Third Bank
Mike Wiggins, Crosland Southeast
Adam Zembruski, Pharos Hospitality
Statement of Financial Position
Executive Leadership Team
Michael Elder, President & CEO
LaRita Barber, Senior Vice President, Community Engagement
Gary Barrett, Senior Vice President, Operational Support Services
Robin Carson, Senior Vice President, Business Ventures
Paulette Griffin, Senior Vice President, Workforce Development Services
Chris Jackson, Executive Vice President, Workforce Services & Organizational Development
Barbara Maida-Stolle, Executive Vice President, Retail
Revenue Sources
Goodwill Enterprises 89%
Contributions 2%
State & County Government 7%
Other 2%
Expenses
Programs 89%
Administration 10%
Fundraising 1%
inform
Circle of Family Sustaining Employment
When people hear the name Goodwill, they typically think
of donating or shopping. In reality, Goodwill represents the
highest level of stewardship with enormous community
impact.
Goodwill utilizes an entrepreneurial business model to
serve those in need. The sustainable businesses we
operate align with our mission, generate revenue to fund
programs, provide work training and create lasting jobs
leading to family sustaining employment.
Retail Stores
We sell the best donated
items in our stores.
Donations
The community donates
items to Goodwill.
Outlet
O
utl Store
We sell remaining
items by the pound.
Goodwill addresses and connects the needs of donors,
shoppers, individuals seeking jobs and employers.
This model not only provides opportunities for
people to donate goods, but also creates a
marketplace for the items to be sold and
converted into a currency that provides
the resources to put people to work.
Goodwill is good for individuals,
families, businesses and
the community.
Every Goodwill success story
begins with a donation.
premium book
recycling
Community
Recycling
ling
Jobs strengthen individuals,
families and the community,
and the process starts over.
Job Training
The revenue from your
donations helps people in the
community gain the confidence,,
skills, work experience and
co
competencies to attain family
sustaining employment.
We recycle the
unpurchased donations
to minimize waste.
Community Impact 2012
Who We Served
$20k
51%
female
49%
male
33
average age
68% black 22% white 10% other
3.6%
18% 2.5% veteran
no GED
20% criminal record
self reported
Goodwill
established
intensive
services
y o u t h
650
team members
71%
8
North & South Carolina
135
14,509
3000
hours of
active in
counties in
persons assisted
of payroll hours to
persons with barriers*
volunteers
contributed
service
$50,000,000
operating budget
*Barriers to employment include lack of education or work experience, physical, mental or emotional
disabilities, welfare dependency, criminal history, homelessness, transportation, or lack of childcare.
over 2,600,000 transactions
1
million
donor
visits
1,000,000
22
donation
52
locations
retail stores
payroll hours are generated by Goodwill
enterprises annually for persons with barriers*
Business Enterprises**
provided
139,000
435
hours of paid
transitional work
for
clients
Goodwill Construction Services
$3,900,000
revenue generated by Business Ventures
Goodwill Construction Services
32 3500
projects
hours of paid training
in the first full year of operation
3,100,000
$400,000
environmental enterprises
194,000
of payroll hours worked by persons
with barriers* to employment
over
750
for
1858
items sold
and
1965
persons placed
in employment
million revenue
over
no high
school
diploma
disability
$38.8 10,000,000
over
84% Household
income under
Retail
IMPACT
inform
Business Enterprises
in revenue
hours of temporary
employment paid by
GoodWork Staffing
pounds of electronic waste processed
85%
of product diverted
2,700,000 pounds
from area landfills
**Business Enterprises includes all revenue generating enterprises including Retail, The Goodwill Solution and
Business Ventures (Goodwill Recycling, GoodWork Staffing, Goodwill Construction Services and Online Book Store).
inform
2015 Strategic Vision
A New Era of Impacting and Changing Lives
We have long been committed to Changing Lives Through the Power of Work. Our
organization’s value as a social enterprise continues to reveal itself in so many
compelling ways.
When talking about our future in terms of strategy, we came to some powerful
realizations about who we want to be moving forward. Our strategic plan will strengthen
and sustain us as we move into a new era of impacting and changing lives. Leading
the way as a social enterprise, our focus will be on helping individual families achieve
family sustaining employment that allows them to pursue their dreams.
We have a new Vision
All people in our region will have the opportunity
to reach their full potential by achieving Family
Sustaining Employment.
We believe in family sustaining employment because it is ultimately part of the
American dream. It provides income benefits and other resources to support the needs
of a family.
In essence, family sustaining employment will help families do more than just live
paycheck to paycheck. We will see families thriving with wages and benefits that
provide stable opportunities, promote career advancement and provide a work
environment that meets the needs of the individual.
Community Leadership
GISP is recognized as a community
leader through strategic engagement,
partnerships and advocacy that
advance the issues
that improve the lives
of those we serve.
Build the Social
Enterprise
Service Impact
Holistic services lead beyond
job placement to family
sustaining employment.
Family
Sustaining
Employment
GISP builds on share of donated goods
market, significantly increases market
share in other business enterprises
and expands into other innovative
entrepreneurial business endeavors.
We realize that our Vision of family sustaining employment is not possible for the people
we serve without some shifts in how we manage the organization, deliver services, and
engage our donors, shoppers, clients, business community and other partners.
Operational
Excellence
All business areas deliver
timely, accurate and value
added services.
Leading the way as a social enterprise, our focus will be on transformational change
for the individuals and communities we serve. Our strategic priorities will be aligned
with our desire to engage as a community leader, to have greater service impact,
to leverage our strengths as a social enterprise to continue to build and expand our
business enterprises and to exemplify the highest levels of stewardship by pursuing
operational excellence.
As we shift from being great to amazing, we will be
bold and innovative, expanding our role as a leader in
transforming communities.
ADVOCATE
Jane
inspire
At Goodwill we see and hear stories everyday of people who strengthen our community
by helping those in need, but few individuals can match the passion for service
embodied by Jane McIntyre, CEO of United Way of Central Carolinas and the 2013
Jack Callaghan Cornerstone Award recipient. This award is presented annually to an
individual who has demonstrated a passionate commitment to helping people who face
barriers to employment, independence and self-sufficiency.
“Jane has always put her talents in the service of a clear principle: to help improve
the quality of life for all of those living and working in our community,” said Michael
Elder, CEO of Goodwill. “She is fueled by helping people overcome struggles in order to
transform their lives. She is a visionary and strong leader whose achievements create a
bigger impact across our region. We can all learn by her example to make a difference
on a daily basis.”
I believe.
Unemployment in the Charlotte metropolitan area is at a
historically high rate, although there has been a gradual
decline over the past two years to the current rate of 9.1%
(February 2013). Much of the recent decline, however, appears
to be related to people dropping out of the employment pool
altogether, rather than the creation of new jobs. In addition
to the number of people no longer looking for jobs because
they have given up, approximately 10% who are employed are
working part-time and/or in lower paying jobs than they prefer.
Combining these numbers indicates that nearly 20% of our
region’s potential employment base is possibly either unemployed
or underemployed.
--United Way of Central Carolinas Community Needs Assessment
We must not, in trying to think about how we can make a big difference,
ignore the small daily differences we can make which, over time, add up to big
differences that we often cannot foresee.
- Marian Wright Edelman
GRADUATES
I am a business
owner.
inspire
Carlos & Robert
Robert Hunter
inspire
eager to establish a foothold in the construction industry that
they often stayed after hours to discuss information not
covered in class.
After graduating in 2010, Carlos and Robert opened
Hunter & Hunter General Services, LLC. Using the
skills and experience they gained at Goodwill, they
took on multiple residential construction projects,
while simultaneously calling on industry contacts
drawn from Goodwill’s professional network. After
months of cold calls and meetings without result,
the brothers grew discouraged. “There were days
that we wanted to quit,” said Robert, “but we
encouraged each other and kept pressing forward.”
Their persistence paid off when they became the
first minority contractors to land a commercial
contract with Gilbane, Inc., an industry leader in
building and construction.
Today Hunter & Hunter is a successful company
that has been awarded numerous commercial
building contracts across the state and employs
11 people, including former Goodwill construction
graduates. “People arrive at Goodwill with their
own set of hardships,” said Carlos, “but Goodwill
encourages them to keep trying and never give
up. Our goal is to do the same. Everybody
needs a second chance.”
For brothers Carlos and Robert Hunter, breaking into the construction
industry during the economic downturn took a leap of faith. Yet their
gamble to launch a new business paid off, thanks to the training they
received at Goodwill. For their perseverance and entrepreneurial spirit,
they were honored with Goodwill’s Good Work! Award.
Carlos and Robert participated in Goodwill’s Construction Skills Training
program, which armed them with the knowledge, skills and certifications
necessary to succeed in the business industry. “We had the heart to
do construction work, but we needed to sharpen our skills and gain an
insider’s perspective of the business side of operations,” said Carlos.
Their desire to learn and willingness to help others was apparent to all
who came in contact with them. “Carlos and Robert quickly showed
themselves as leaders and mentors,” said Brian Otto, General Manager
of Goodwill Construction Services. “Their example and drive gained
respect from staff and students alike.” In fact, the Hunters were so
Carlos Hunter
Fletcher
inspire
After graduating from Independence High School in 1996, Fletcher was referred to
Goodwill by a Vocational Rehabilitation counselor. He took part in Goodwill’s Work
Adjustment Training Program, which was designed for individuals with disabilities
who had difficulty obtaining or maintaining employment. Fletcher spent long days in
the Industrial Services Department, putting together pieces and parts for industrial
contract clients as he learned basic work skills.
Vocational Coaching Specialist David Washam remembers Fletcher as one of his
brightest students. “We could tell that he was brilliant with numbers and dates,” said
Washam. “After a few months of training, we wondered if Fletcher could handle our
Careers in Banking program.”
Handle it he did – with flying colors. Fletcher passed all of the requirements to enter
the course and soon after graduating, he landed a job with BB&T’s operations division,
where he has been a valued employee ever since.
“Fletcher rarely misses work,” said Tracy Clark, production manager for BB&T’s
operation division and Fletcher’s supervisor. “He has missed maybe 5 or 6 days in the
more than 15 years he has worked with us.” He also performed well during the bank’s
move to a more digital environment in 2007. Though some employees were unable to
successfully make the transition to digital imaging, Fletcher’s attention to detail and
abilities with numbers allowed him to smoothly adapt to the changes.
I work.
Known for his love of art, Fletcher has certainly left his mark on his department – he
draws intricate geometrical designs and his artwork can be seen in cubicles around
the room. “Fletcher is an artist, he handles his own expenses, pays bills and has a
credit card,” Clark said. “He is a shining example of how a strong work ethic and
eagerness to learn can help an individual achieve family sustaining employment.”
“He is a shining example of how a strong work ethic and eagerness to
learn can help an individual achieve family sustaining employment.”
GRADUATE
Theotis
Many people arrive at Goodwill looking for a job, but end up finding a career instead.
Such was the case for Theotis, a graduate of Goodwill’s Construction Skills Training
program and current employee of the Charlotte Housing Authority.
After facing numerous closed doors to finding employment, Theotis came to Goodwill
to learn how to make himself more marketable to employers. Although he had some
work experience prior to enrolling in the Construction Skills Training program, the
program benefited him in identifying his career goals and setting a clear path to
accomplish them.
“Our program helped Theotis in several ways,” said Lisa Stancil, Business
Development Representative with Goodwill. “It enabled him to obtain credentials to
complement his skills and also expanded his support network tremendously. Whenever
we were in a position to recommend him for job opportunities, we were more than
happy to do so.”
With newly-acquired job-seeking skills and direction, Theotis quickly rebounded onto
potential employers’ radars. “Goodwill prepared me to enter the workforce,” said
Theotis. “For the first time, I had a functional resume and became aware of managing
my finances. Most importantly, I narrowed my view of my career goals and was able to
pursue jobs that met my focused interests.”
After graduation, Theotis landed a job as a Floor Technician with Crothall Healthcare.
Although he was promoted twice during his employment, he did not receive a pay
increase. When a position as a Service Technician at the Charlotte Housing Authority
opened, Theotis asked for a recommendation from Goodwill and got the job. He has
since been promoted to Service Technician II and has a clear ambition in mind. “I
want to be a team leader in the maintenance field so that I can put my skills to use and
also help others who need assistance,” he said. Theotis is also considering returning to
school in the future, a goal he had long ago discarded. “My experience at Goodwill has
rekindled my educational ambition,” he noted.
Theotis was awarded Goodwill’s Good Work! Award for his strides in gaining progressive
responsibilities throughout his employment. “Connecting with Goodwill helped Theotis
progress financially toward family sustaining
employment,” said Lisa. “He now has the
resilience and drive to bounce back from
obstacles and keep moving forward. He has
always been sure of his ability to succeed, but
now he also knows that his Goodwill family is
cheering for him in the stands.”
I can support my family.
“For the first time, I had a functional resume and became aware of
managing my finances. Most importantly, I narrowed my view of my career
goals and was able to pursue jobs that met my focused interests.”
- Theotis
GRADUATE
inspire
VOLUNTEER
inspire
inspire
at Hampton Inn & Suites because she knows there’s no substitution for relevant realworld experience.”
“People are looking for a mentor more than just a job,” said Mae. “Lots of employers
today expect a new hire to figure things out on her own, without regard to an
individual’s life circumstances. Goodwill offers people opportunities for professional
and personal growth by giving them the support they need to succeed.”
Apart from enjoying her interactions with the students, Mae has found the rewards
of volunteering to be mutually beneficial. “Volunteering with Goodwill has helped
me advance my career,” said Mae. “I have improved my public speaking skills, met
wonderful people and hired hardworking employees. I believe that I get more out of
volunteering than I give.”
Volunteer Program
I volunteer.
Mae
A volunteer’s impact at Goodwill is immeasurable. Not only do they
teach important career-building skills to our clients, but they also
serve as mentors, networking contacts and potential employers
long after the class sessions are over. For Mae Nelson, General
Manager of Hampton Inn & Suites in Pineville, defining success
in volunteerism isn’t linked to helping someone make a buck, but
rather helping make a difference in a person’s life.
A prolific volunteer with Goodwill since 2001, Mae was recently
honored for her contributions to Goodwill with the HELMS
Volunteer of the Year Award. She has served as a guest speaker to
the Hospitality & Tourism classes, conducted mock interviews with
students and offered industry insight into developing a state-ofthe-art hospitality curriculum. In addition, she has hired Goodwill
graduates for various jobs at the hotel she manages, including
management track positions.
“Mae is a great example of how professionals in our community
can share their specific talents with those served by Goodwill,” said
Kilby Watson, Community Engagement Manager. “She has always
extended a warm invitation to our students to attend a learning tour
Volunteers and interns play an integral part in helping
Goodwill change lives through the power of work. Through
their valuable contributions of time, knowledge and support,
individuals in our Champions for Good volunteer program
strengthen and enrich our organization and make it possible
for us to create lasting change in our community. To
learn more about volunteer opportunities, please contact
Community Engagement Manager Kilby Watson at
(704) 332-0316 or [email protected].
$64,552
In 2012 volunteers provided 2,962.50 hours of service
resulting in an estimated financial value of $64,552.88.
The satisfaction rate of our volunteers’ experiences
increased from 87% to 100% satisfaction in 2012.
engage
Social Enterprise Excellence
Definition of a Social Enterprise:
“Social enterprises are businesses operated by non-profits with
the dual purpose of generating income by selling a product or
service in the marketplace and creating a social, environmental
or cultural value.”
Goodwill Recycling
One of Goodwill’s most successful enterprises is its electronic
recycling business, which has grown dramatically over the
past five years. The business provides asset recovery and demanufacturing services using the highest industry standards for
environmental safety and data security. In addition, Goodwill and
the City of Charlotte have formed a partnership to recycle or refurbish the City’s computers and
electronic equipment. The enterprise diverted 2.7 million pounds of product from area landfills
and established significant relationships with Piedmont Natural Gas, Boston Gear, Boy Scouts of
America, Samaritan’s Purse and American Red Cross.
For more information, call (704) 916-1662.
According to Forbes magazine, Goodwill is one of the best social enterprises of our time.
Goodwill’s social enterprise programs have three primary goals: to create jobs, provide work
experience opportunities and to earn revenue to create a sustainable business model to support
our mission of Changing Lives Through the Power of Work.
In 2012 Goodwill’s Business Enterprises employed over 400
individuals. Goodwill is committed to job creation.
Business Ventures
Our innovative business ventures complement our mission, leverage our unique strengths,
empower individuals with barriers to employment to gain the necessary skills and competencies
to join the workforce, while providing the community with important value added services that
generate revenue to support our program services.
In 2012, Goodwill’s business ventures* generated $3.9
million in revenue, which was 34% above 2011 revenue.
Goodwill Construction Services
Goodwill Construction Services is a licensed general contractor for
both commercial and residential projects in the Charlotte metropolitan
area. Fully bonded and insured, it offers clients the opportunity to meet
their construction needs while investing in the welfare and future of
our community. 2012 represented Goodwill Construction Services’ first
full year of operation with 32 projects, 3,500 hours of paid training for
clients and over $400,000 in revenue.
To learn more, visit www.goodwillconstructionservices.com.
GoodWork Staffing
GoodWork Staffing specializes in providing industrial, clerical, and
management employees to a wide variety of companies. We offer
temporary, temp-to-hire, executive recruiting, outsourcing, direct-hire,
on-site management and payroll services. The revenue generated by
GoodWork Staffing placements supports Goodwill’s job training and
employment services. In 2012 GoodWork Staffing opened an office in
Concord, NC, which brought the total number of offices to three. The enterprise also established
significant relationships with Mecklenburg County, City of Charlotte and T.J. Maxx and increased
billings by over 38% and hours by over 35% from 2011.
To learn more, visit www.goodworkstaffing.com.
*Business Ventures includes all revenue generating enterprises with the exception of Retail and The Goodwill Solution.
Online Book Store
Goodwill’s online book store represents one of the highest levels of stewardship by taking a
donated item and getting the greatest value by selling it online. By selling donated text books,
reference books and other out of print publications online, Goodwill has been able to create
a business that in its first full year reached $1 million in sales while generating paid work
opportunities for individuals with employment barriers. The work experience provides skills
training in inventory control, shipping and receiving, and e-commerce.
To learn more, call (704) 372-3434.
Retail Stores
Every Goodwill success story begins with a
donation, whether in the form of clothing,
household items, electronics or financial support.
Our 22 retail stores serve as the connection
between the community’s donations and our job
training and employment programs. With every
purchase made at a retail store, someone in the
community is one step closer to finding family
sustaining employment. 2012 represented a record-breaking year for Retail
with $38.8 million in earned revenue, with the Ballantyne, Huntersville and Pineville stores each
reaching $2 million in sales. Five stores performed double-digit comparable growth and twelve
stores experienced 5% comparable growth. Retail hired over 80 team members from the agency’s
transitional work opportunities and 81% of all promotions were from internal candidates.
To find a location near you, visit www.goodwillsp.org.
2012 represented a record breaking year for Retail with $38.8
million in earned revenue, with the Ballantyne, Huntersville
and Pineville stores each reaching $2 million in sales.
The Goodwill Solution
A new program targeting the moving industry, The Goodwill
Solution helps ease the pain of moving for both residential and
corporate customers. In partnership with Pack Rat, Goodwill will
place a temporary storage unit on your property where you can
donate unwanted or unused items. Goodwill will arrange for free
pick-up and drop-off of the unit when you are ready.
To learn more, visit www.thegoodwillsolution.com.
engage
6
Career Development Continuum
Enhanced Client Experience
5
In 2012, Goodwill’s board and staff spent countless hours evaluating
and assessing the impact of programs and services. In accordance
with the agency’s 2015 Strategic Vision and Commitment to Service
Impact, an enhanced Career Development Continuum was designed to
better equip individuals to attain family sustaining employment.
4
Early indications provide evidence that with the new design,
relationships with our clients are being strengthened. We know more
about our clients’ needs and thus are better able to provide the
necessary supports and referrals to ensure the highest level of job
readiness.
The journey to family sustaining employment begins with a
conversation that develops into a relationship.
Skills
Development
and Job Training
3
Career
Planning
2
Accessing
Services
1
Initial
Assessment
When you walk through
the doors at Goodwill, a
life transformation
begins. Intake specialists
meet with new clients to
gather basic information
and assess skills needed
to prepare them for
career opportunities.
A second, in-depth
interview is conducted to
identify risk factors for
unemployment based on
each client’s personal
situation. Risk factors
include poverty, health
issues, homelessness,
substance abuse, criminal
background, limited
education and lack of
transportation or childcare.
The client is connected to
additional services, such
as the Benefit Bank, to
mitigate the effect that
these risk factors can
have on securing and
maintaining employment.
Securing
best-match work
opportunities
A career specialist helps
the client identify career
goals and creates a
customized curriculum to
help them to reach those
goals.
The client begins learning
new job skills to make
them more competitive in
the job market. Based on
the client’s own unique
skills and circumstances,
these services may include:
Using Goodwill’s vast
array of job seeking tools
and network of industry
contacts, the client is
matched to paid work
opportunities best suited
to their skills and
interests. Resources such
as Goodwill’s Job Center,
career fairs, resume prep
and mock interviews help
the client prepare to
secure employment.
Family
Sustaining
Employment
As the client navigates
their intended career
path, Goodwill will
provide ongoing support
to advance the client’s
work-related goals. New
services that Goodwill is
developing include
regular check-ins with
clients and employers
to discuss employment
challenges, resiliency
coaching and continued
career planning.
transitional work experience
industry-specific training
job preparedness
life skills coaching
Goodwill’s Career Development Continuum represents progressive
evolution in the agency’s approach to service delivery.
• The new continuum transitions from a program-based delivery
system to a comprehensive menu of services, available to all
clients, at a single location.
• There is a more holistic approach that considers the entire
family unit’s needs.
• The addition of services address and provide support for
basic needs, skills development and the ability for individuals
to cope with ongoing challenges and change.
• There is a shift in focus from clients merely finding a job to
instead securing family sustaining employment–work that will
support an entire family–through wages, access to benefits
and career advancement opportunities.
• Long-term client relationships are supported at both the
individual and organizational levels.
Donors & Volunteers
2012 Donors, $1 - 1,000
Cheryl Abrams
Richard Adanusa
Jerry Adcock
Lillian Allen
Robert Allen
The Almeida family
Alston & Bird, LLP
Gale Ammons
Earl Anderson
Yaw Appiah-Dankwa
Andy Arnette
Blas Arroyo
Shawkee Abdul Azeez
Aimeri Baddouh
Melvin Bailey
Edith Baker
LaRita Barber
Thomas Barnhardt
Barnhardt Foundation
Colleen Beale
Paula Beaver
Daniel Bedaso
Lisa Bell
Lawerence Berkovich
Kimberly Best-Staton
Donald Biddy
Danielle Bittle
Randi Blakeney
Howard Blanken
Linda Blum
Billy Bonny
Carolyn Boone
Keith Boothe
Christopher Bradford
Dietrich Brown
George Brown
Dara Brownlow
James Buchanan
Justin Butler
Cabarrus Regional Society for HR
Management
Kristie Campbell
Tiffany Capers
Madelon Capozziello
Carl Carew
Chris Carmichael
Marsha Carsner
William Carson
Dawne Chambers
Leslie Chestnut
Pranjali Chetty
Mo Cieri
Melissa Clemons
Thomas Collins
William Colon
Xavier Conde
Erica Cooper
Shirley Cooper
Leon Cox
Robert Crow
Ed Crowell
Randolph Cumberlander
Julie Currin
George Curtis
The Darton Group
Floyd Davis
Carson Dean
Dirk Decker
Cheryl Dover
Wayne Dozier
Betty C. Edwards
Walter Edwards
Ericka Ellis-Stewart
Charles England
Joe Forquer
Sara Garces Roselli
Margaret Garmon
Garrett & Garrett
Ronald Garrick
Stephen Gibbons
Leslie Gillock
D. Godbey
Susan Goode
Shirley Goodman Anderson
Gloria Green
Sandra Grzemski
Laura Guptill
R. David Haggart
John Hamrick
Matthew Hartsock
Michelle Hartzell
Nicholas Headen
Kathleen Hill
Jennifer Hinson
David Hodgkins
Michelle Horton
Novell Horton
Mary Howell
Judy Hoyle
Nicole Hudson
Jennifer Hurd
James Hyde
Jonathan Ingram
Chris Jackson
Terry Jenkins
Denise Jenkins-Agurs
Jon Joffe
Bernadette Johnson
Jim Johnson
Ryan Johnson
Douglas Jones
Edward Jones
Terrence Jones
Fouad Kabia
Linda Kappauf
Anne Karpathakis
Tara Keener
Ryan Kelly
Clarence Kennon
Jeffrey Kent
Kathryn King
Yolanda King
Willie Knotts
Jeffrey Kramer
Peter Lawry
Matthew Leatherman
Charles Lee
Page Leggett
Carl Leonard
James Lesnett
Paula Lesso
Anthony Levan
Levi Strauss Foundation
Doug Lichon
Matthew Litaker
Alveta Faye Little
Guido Lozano
Catherine Lynch
John Mackay
Robert Macnab
Glenn Manning
Jonathan Massey
Elizabeth Matthews
Kay May
Lisa Mayhew-Jones
William McClellan
Bruce McClintock
Julianne McCollum
Bill McCoy
Sherri McGirt
Glen McLaughlin
Patrick McWeeney
Nicole Monjure
John Moore
Sandra Moore
Raymond Moss
Walenda Moss
Gary Mullinax
Darwin Murphy
Lynn Murray
Emmanuel Musewu
Joe Myers
Barbara Neidinger
Neighboring Concepts PLLC
Denita Newby
Dawn Newsome
Natalee Nieves
Charles Nifong, Jr.
Jay Norvell, III
Jeremy O’Doffin
Yvonne Oliver
Kathy Ortiz
Ina Pascal
Chinwe Peele
Pinkney Family Fund
Melvin Pook
John Quinn
Ryan Raimey
Fernando Ramirez
William Rapp
Cecil Raysor
Red Thread Productions, Inc
Donald Redding
Tyler Reiriz
Katy Ridnouer
Lynette Rinker
Leonard Russ
Gregory Russell
Julie Ryberg
Kay Saville
Schneider National Foundation
Julie Schuyler
Jennifer Schwarz
Dorothy Seale
Margaret Setzev
Donnie Shell
David Shore
Teresa Simers
Charles Siners
Inderjit Singh
Lester Sisk
Jim Skibbens
David Smith
Thomas Smith
Harold Soice
Jason Solomonson
John Spurrier
Stacy S. Jesso Revocable Trust
Lisa Stancil
Kathleen Stewart
Wenwu Tang
John Tate
Beverly Tatum
Joan Taylor
Charles Thomas
Sidney Thompson Butz
Jonathan Tobe
Irving Torres
Esther Ungerer
Shannon Vandiver
Tim Veeck
DONORS
2012 Donors, $1001 - 5000
Alon Argov
Arnold Foundation
James Artis
Naresh Atma
Karen Barnes
Gary Barrett
Brian Bobbie
Anitra Brown
Kathleen Buck
John Bynum
Charles Cathy
Rodney Caudle
William Cross
Enith Sotelo Deese
Efie Dotse
Suzanne Duval
Michael Elder
Linda Griffith-Lawson
Harvard Business School Association
David Hill
Linda Hills
Teresa Hymes
Gaurav Jain
Sonia Jawaid
Ricky Jones
Worede Kidane
Elizabeth Lewis
Walter Louis
Lee Lumpkin
Shawn Manning
Erin Marsh
Michael Martin
Kenneth Melching
Dale Merritt
Matthew Moosman
DeCarlo Peele
Ursula Pizarro
Diane Powell
Mr. Rednecheck
Christopher Reynolds
Sean Rivinus
James Rowe
Eric Saltrick
Kay Sanborn
Elizabeth Sherrill
Norma Short
Dorerk Simms
Oscar Smith
Deryl Smoak
Adedoyin Solomon
Kelly Stanton
Albert Sullivan
Greg Taylor
Oscar Tiborczszeghi
Christina Welsh
Glenn Williams
Martha Williams
Aaron Winkle
Jason Zellers
2012 Donors, $5,001+
Bank of America Charitable Foundation
George W. and Ruth R. Baxter
Foundation
Microsoft Corporation
The Lucille P. and Edward C. Giles
Foundation
Wells Fargo
Volunteers
Sabrina Adair
Rosetta Anderson
Alexandra Arrington
Louis Ascanio
Andy Bach
Michael Baity
Nicole Baker
Flavour Elise Balls
Robert Bayless, Jr.
Jennifer Bingham
Michelle Boyd
Jennie Bracey
Deon Bradley
LaShawn Brewster
Jackie Butch
Keli Cable
Lisasue Carnes
Ronald Casella
Allison Chalecki
Elizabeth Chavel
Meeka Clay
Michelle Clement
Talia Clemons
Elizabeth Cobb
Pariss Coleman
Ray Collins
Anna Coomber
Ameshia Cooper
Aneshia Cooper
Bonnie Copeland
Ormond Cottle
Wonderland Dawson
Diane Day-Lawes
Samuel DeBerry
Jody Dennis
Larri Diggs-Jones
Jarett Dimarzio
Camorie Donnell
Kristi Ervin
Kristen Evans
Dynisha Faust
Sherill Ferrier
Margaret Fogarty
Charlene Forney
Tiffany Foster
Marlon Fuller
Vicki Gardin
RahmalGarner
Cheryl Godwin
Debra Goodman
Joseph Gordon
Shawn Grady
Jennifer Grant
Teresa Gudely
Myrna Hall
Felicia Harris
Ricki Hart
Sharon Herrman
Ted High
Carla Hilliard
Deneen Horton
Nicole Hudson
Jessica Humphrey
Jo Hunt
Jacqueline Jackson
Brian Jeng
Stephanie Johnson
Monica Johnson
Leona Johnson
VOLUNTEERS
engage
Sandra Vermillion
Joseph Vicario
Gregg Walker
Tom Warshauer
Sherry Waters-Wilson
Nathan Wells
Shelly White
Billy Whitesides
Mike Wiggins
Delorus Williams
Kathleen Williams-Dunkin
Andrew Wilson
Keith Wilson
Stanley Wisniewski
Vera Witherspoon
Ken Wittenauer
Tonia Woodbury
BruceWray
Ann MarieYoung
Dorothy Young
Ellen Zaremba
Tony Zeiss
Adam Zembruski
Rasheedah Jones
Janelle Joyner
Beatrice Kearce
Bryan Keller
Jeff Kennedy
Catherine Kenzig
Peter Keplin
Tiffany Lan
Edana Lewis
Joseph Mahfood
Robert Marcy
Christina Martinez
Anitra Massey
Courtney Mayfield
Melicia McCain
Lakeisha McCormick
Sarah McDowell
Yvonne McJetters
Pam McKenna
Christil McKenzie
Delisa Megill
Roslyn Meyers
Roger Meyers
Charisse Miller
Tchernavia Montgomery
Barbara Moore
Alan Morgan
Christina Morrisey
Jason Murphy
Michael Navarro
Mae Nelson
Latrice Nesbit
Earl Norflett
Jay Norvell
MichelleNuckles
Judy Pagan
Dan Pascal
Patricia Poole-Felder
Steve Potchatek
LaTamela Potts
Kimberly Powell
Terrence Powell
Dacia Randolf
Angela Rasheed
Donna Reid
Desiree Rew
Janice Richardson
Nicholas Riggins
Rudy Rodriguez
Lisa Rodriguez
Kristin Rutherford
Jasmine Sams
Alba Sanchez
Barbara Scannell
Kellie Scarborough
Allen Sendler
Tawana Sheriod
Tara Shiver
Dorothy Siler
Cathy Smedelay-Martin
Eric Smith
Charlisa Spencer
Michael Steele
Melissa Swanson
Shannel Sykes
Ming Tang
Patrick Trencansky
Angela Vestal
Gerita Waithe
Cynthia Wallace
Edwin Warren
Robert Weeks
Evangeline White
Katrina Williams
Hadassah Williams
Doneisha Wilson
Denise Wilson
Maria Wright
Kapa Yang
Daniel Zacharski
Adam Zembruski
inform
Lincolnton
Retail Stores/Donation Centers
Albemarle Road
9305 Albemarle Road
Charlotte, NC 28227
704-567-9474
Pineville
10118 Johnston Road
Charlotte, NC 28210
704-341-0165
Ballantyne
16025 Lancaster Hwy.
Charlotte, NC 28277
704-414-7441
Sardis Road
1909 Sardis Road North
Charlotte, NC 28270
704-841-8600
Computer Works
2913 Freedom Drive
Charlotte, NC 28208
704-916-1655
South Boulevard
6607 South Boulevard
Charlotte, NC 28217
704-552-2878
Cornelius
19710 Kunkleman Drive
Cornelius, NC 28031
704-987-1920
Steele Creek
12716 South Tryon Street
Charlotte, NC 28273
704-587-6183
Freedom Drive Outlet
2901-A Freedom Drive
Charlotte, NC 28208
704-394-6017
University
1725 Harris Houston Road
Charlotte, NC 28262
704-595-9611
Harris Boulevard
3710 W. W.T. Harris Blvd.
Charlotte, NC 28269
704-597-1776
Weddington Road
2515 Plantation Center
Drive
Matthews, NC 28105
704-814-7477
Huntersville
14420 N. Statesville Road
Huntersville, NC 28078
704-875-6076
Mt. Island
2905 Mt. Holly
Huntersville Road
Charlotte, NC 28214
704-916-3344
Concord
5511 Poplar Tent Road
Concord, NC 28027
704-782-0829
Dixie Village
2549 W. Franklin
Boulevard
Gastonia, NC 28052
704-864-2225
Franklin Square
1004 S. Church Street
Lowell, NC 28098
704-824-1322
Lincolnton
510 Vaughn Way
Lincolnton, NC 28092
704-732-2467
Donation Centers
Ballantyne Area
9121 Bryant Farms Road
(near Hawk Ridge
Elementary School)
SouthPark Mall
6231 Fairview Road
(between Nordstrom
parking deck and Rite Aid)
McKee Road
4911 McKee Road
(near Providence
Road intersection)
Habitat Restore
1133 N. Wendover Road
Rama Road
1805 Rama Road
(at railroad tracks)
Huntersville
13123 Alexanderana Road
(Good News Home
Parking Lot; small items
only please)
Mint Museum Area
2901 Randolph Road
(near Sam Drenan
Street)
Concord Mills
Corner of Pitt Stop Court
and Thunder Road NW
(beside Autobell)
Shelby
CLEVELAND
Gastonia
MECKLENBURG
Pineville
Tega Cay
1600 Gold Hill Road
Fort Mill
Near Powell Place
Road
& Hwy 160
Matthews
Fort Mill
Monroe
YORK
Rock Hill
UNION
• Retail Stores/Donation Centers
• Donation Centers
• Job Connections and JobLinks
Waxhaw
1900 Providence Road
South
Albemarle
636 NC 24/27 Bypass
East
(Stanly County Plaza,
across from Ingles
Grocery)
STANLY
Charlotte
GASTON
Lancaster
1142 Highway 9
Bypass
Lancaster, SC 29721
803-313-9881
Rock Hill
1926 Mt. Gallant Road
Rock Hill, SC 29732
803-324-1831
CABARRUS
Concord
Monroe
1213-B Roosevelt Blvd.
Monroe, NC 28110
704-289-3246
Moving Soon to
4109 West Highway 74
Monroe, NC 28110
Shelby
445 Earl Road
Shelby, NC 28150
704-484-8553
Cornelius
LINCOLN
Lancaster
LANCASTER
Job Connections and JobLinks
Charlotte Job
Connection
2122 Freedom Drive
Charlotte, NC 28208
704-372-3434
Gastonia Job
Connection
412 South Broad Street
Gastonia, NC 28054
704-916-1610
Concord Job
Connection
5511 Poplar Tent Road
Concord, NC 28027
704-782-0837
Lincolnton Job
Connection
510 Vaughn Way
Lincolnton, NC 28092
704-732-6844
Charlotte Youth
Job Connection
(ages 14-24)
2122 Freedom Drive
Charlotte, NC 28208
704-372-3434
www.
youthjobconnection.
com
Charlotte JobLink
5125-A South Blvd.
Charlotte, NC 28217
704-527-3195
Shelby JobLink
404 East Marion Street
Shelby, NC 28150
704-480-5414
Partner Spotlight
City of Charlotte
Creating work opportunities through social innovation and hands-on job
training are at the center of Goodwill’s partnership with the City of Charlotte.
Hundreds of people with barriers to employment have benefited from this
relationship by learning a professional trade, resulting in more than 50,000
hours of paid job training last year. The City was recently awarded the
Corporate Champion Award for its outstanding support of Goodwill’s mission through
hiring, donating and volunteering.
Goodwill has partnered with the City on its sustainability efforts, including recycling,
construction and staffing services. By recycling or refurbishing the City’s used
computers and electronics equipment, Goodwill diverted 2.7 million pounds of e-waste
from area landfills last year. Goodwill Construction Services has led numerous “green”
initiatives to benefit Charlotte, such as residential energy efficiency improvements.
Through the GoodWork Staffing division, Goodwill has helped place temporary workers
in jobs for Animal Control and Solid Waste Services. All revenue generated by these
social enterprises goes directly into job training and employment services offered by
Goodwill.
Youth also benefit from this multifaceted partnership. Through its involvement with the
Mayor’s Youth Employment Program, Goodwill has provided job training to high school
students and offered ongoing support to program graduates through mentoring, paid
internships and summer employment.
Community Link
When the right people are brought together, they are able to create
powerful partnerships and robust strategies for change. For nonprofit
agency Community Link, its collaboration with Goodwill is one of the
driving forces behind increasing financial stability in Mecklenburg
County.
Community Link has partnered with Goodwill since 2008 to provide free tax
preparation services for the community through the Volunteer Income Tax Assistance
(VITA) program. More than 1,500 people have benefited from this program to receive
free tax assistance, resulting in nearly $2 million being refunded in tax returns.
Goodwill recently honored Community Link with the Corporate Champion Award for
its work in helping people achieve economic independence. “As we developed our
Financial Literacy initiative, we reflected on strong organizations that could help us
grow the program and selected Goodwill,” said Randall Hitt, Chief Advancement
Officer at Community Link. “Partnering with them is critical to reaching a working
population who will greatly benefit from additional dollars that they can use for daily
expenses and sustained housing.”
This partnership has proven that collaboration can be a powerful alternative to
conventional mechanisms for effecting change. “Our partnership is successful
because we’re each bringing relevant resources that result in a much larger
accomplishment than if we had tried to do it alone,” said Randall.
THANK YOU
engage
Thanks to Our Partners
Each year, many individuals and companies partner with us to provide
services, funds, in-kind donations and volunteers to build a brighter future
for people with barriers to employment. We offer our sincerest thanks for
generously supporting our mission.
Ada Jenkins Center
Barnhardt Foundation
Lucille P. and Edward C. Giles
Foundation
George W. & Ruth R. Baxter
Foundation
Lancaster County
Department of Social Services
Carolinas Refugee
Resettlement Agency
Lancaster, SC Communities in
School, Youth Build, USA
Charlotte Housing
Authority
Legal Services of the
Southern Piedmont
Charlotte Saves
McGill Rose Garden
Chester County Department
of Social Services
Mecklenburg County
Area Mental Health
Cleveland County
JobLink Center
Mecklenburg County
Department of Social Services
Division of Vocational
Rehabilitation
Palmetto Youth Connection
Employment Security
Commission
“Goodwill has long been at the forefront of helping the low-to-moderate
income population through its employment and training services.”
- Randall Hitt, Chief Advancement Officer at Community Link
engage
Gaston County Jail Annex
Work Release Program
Gaston County JobLink
Gaston County Urban League
Rock Hill Carolina
Community Action
Union County Department
of Social Services
York County Department
of Social Services
What We Believe
GOODWILL
I believe.
We believe that work forms the cornerstone of
our relations with other people, affects our selfesteem, and allows each of us to become positive,
productive and independent members of our
community.
We believe that human dignity and a sense of selfworth are greatly enhanced through working and
contributing to the community.
We believe that helping people to be successful
in the world of work is critical in preventing and
minimizing some of the fundamental social
problems that exist in our society.
We believe that the family must thrive for the
individual to succeed.
We believe in the power of work!
2122 Freedom Drive • P.O. Box 668768 • Charlotte, NC 28266
704-372-3434 • www.goodwillsp.org