Spring • 2011 EmployEr profilES

Transcription

Formerly Green Thumb
Employer Profiles
Spring
•
2011
Experience Works is a national nonprofit organization that helps
unemployed low-income seniors receive training through local
community service assignments. Experience Works began in
1965 as Green Thumb, a rural demonstration project that provided
work for poor farmers. From that modest beginning, it grew to be a
leader in providing training, job placement and community service
for low-income older people. Currently programs are offered to
help mature individuals acquire the training they need to become
employable, enter the workforce, move into new career areas and
earn a decent wage.
Employers who hire Experience Works participants reap many
benefits which save them time and money. Older workers are
talented, dedicated, reliable, well-trained, and versatile employees.
Employers who hire and retain older workers report high rates of
satisfaction with the attributes they bring to the workplace.
The largest program offered by Experience Works is the Senior
Community Service Employment Program (SCSEP). This program,
funded under Title V of the Older Americans Act and administered
by the United States Department of Labor, helps thousands of
low-income individuals, age 55 or older.
Arkansas Business Spotlight
A Conversation with Brenda Edwards, Manager of
Environmental Services, Jefferson Regional Medical
Center (JMRC), Environmental Services Department,
Pinebluff, Arkansas
Please describe your business:
JRMC is a not-for-profit, private, regional hospital offering primary care
and a full range of specialties to the people of south Arkansas. Licensed
for 471 beds, our mission is to provide quality health services in a caring
environment to fulfill the needs of our patients, physicians, employers,
employees and community.
What makes your business special in the community?
JRMC is dedicated to excellent care and the Environmental Services
Department plays an integral part in making sure this happens. There
are nearly 100 employees working to ensure that the hospital and
nine other buildings are in top condition. JMRC employees are very
dedicated to their job and they truly care about the patients.
Walter Davis
What qualities do you look for in your employees?
The people we hire have a good work history and like to care for others.
We look for employees with a “servant’s heart.”
What advice would you give to people who want to work
in your type of business?
This type of work isn’t for everyone, but if an individual likes a fast pace
and a lot going on, then it’s a great opportunity. If someone wants to work
in our business, they have to care about people and be ready to put their
own personal agenda aside.
What are the benefits of hiring older workers?
Older workers understand what it means to have a job and take it
seriously. They are dependable and good mentors for younger workers.
I just don’t understand why anyone wouldn’t hire an older worker.
Have any of our referrals to your business been
successful?
Last year, we hired former Experience Works participant Walter Davis,
age 66. I am thrilled to have someone like him working in my department.
He is always cheerful and he’s even taught us a thing or two.
California Business Spotlight
A Conversation with Pete Eberhardt, President and CEO,
Laser Man, Inc., Oroville, California
We are a 3D agricultural and construction technology provider.
We look for people who have a thirst for knowledge and are reliable, loyal,
and committed to the company.
in your type of industry?
You should be a self-starter and investigate all of the new technology
possibilities and become part of the solution.
What have been the greatest changes in your industry in
the past ten years?
The greatest change in our industry has been the adoption of high-end
GPS components for survey, construction, and agriculture.
What are some of the jobs currently performed in your
business by older workers?
Older workers in our company perform administrative and accounting
duties.
Pamela Masterson
Mature personnel bring stability and a depth of knowledge to the
workplace that is not found in younger workers.
successful?
Yes, we hired former Experience Works participant Pamela Masterson.
Florida Business Spotlight
A Conversation with Kristi Campbell, Franchise Owner,
Home Instead Senior Care, Brandon, Florida
We provide non-medical in home care for our clients.
We look for employees who are compassionate, caring, and dependable.
You should have a genuine desire to provide high quality care that serves
the best interest of the client.
What have been the greatest changes in your business
in the past ten years?
The number of competitors providing similar services has increased.
What are some of the jobs currently performed by older
workers?
Typical jobs include providing companionship, light housekeeping, and
personal care.
Older workers often have a better understanding of our clients’ life history.
Georgia Business Spotlight
A Conversation with Alfonso Sistrunk, Regional Operation
Manager, Sizemore, Inc., Carrollton, Georgia
Sizemore, Inc., is the parent company of Sizemore Security Services,
Sizemore Staffing Services, and Sizemore Janitorial Services. Founded
in 1955, this privately held family-owned business has corporate
headquarters in Augusta. The Carrollton office is one of many scattered
throughout Georgia, and also operates in parts of Alabama, South
Carolina and Texas.
What makes your business special in the market?
Sizemore is a customer-driven organization dedicated to providing
services that are efficient, high-quality and profitable which allows their
customers to focus on their activities and conserve their resources.
Sizemore considers its employees its most valuable resource and it
is through their personal commitment to quality and customer service
that they achieve success. We look for employees who have a sense
of maturity and take their work seriously. They must also have a clean
background check. Because of the varied services provided by the
company, we have many different employment opportunities for
qualified candidates.
Alfonso Sistrunk and Kenneth Webb
No matter what type of work a person wants to do, he or she should dress
professionally, take the interview process seriously and, most importantly,
be ready to sell themselves as the best candidate for the job.
Older workers are dependable and dedicated to doing a good job.
Older workers can also be great mentors to younger workers. We
have seen the positive effects of mentoring firsthand.
successful?
Yes. We have hired seven former Experience Works participants over
the last several years. We recently hired 63-year-old Kenneth Webb.
Idaho Business Spotlight
A Conversation with Jaime McDowell, Owner/Manager,
Moose Hill General Store, Twin Falls, Idaho
The Moose Hill General Store is a charming, homegrown shop with a
calm, aromatic atmosphere. The store sells treats, coffee, and crafts
made by local vendors.
We want employees who are honest, dependable self-starters who
enjoy interacting with people.
What advice would you give to people who
want to work in your type of business?
Individuals who want to work in our type of business
need to like marketing good quality, one-of-a-kind
products and enjoy working with people.
What have been the greatest changes in your
business in the past ten years?
The current economy has impacted businesses in our
community. Several stores have closed and we have
had high unemployment in this area at times.
Former EW participant Brenda Kelley at Moose Hill
What are some of the jobs currently performed
by older workers?
Many of the older workers make high quality crafts.
Older workers are honest, dependable, have great skills and
a strong work ethic.
successful?
Yes, we recently hired former Experience Works participant
Brenda Kelley.
Illinois Business Spotlight
A Conversation with Shelly Miller, Executive Director,
Provision Living at Godfrey, Godfrey, Illinois
Provision Living, LLC is a regional operator and investor in senior
housing properties, specifically focusing on independent living, assisted
living and assisted-living-based dementia services. The company is
based in St. Louis with operations in Illinois, Indiana, Missouri, Ohio
and Mississippi, representing more than 900 units and 400 associates.
Provision Living at Godfrey opened its doors in April 2010.
The Godfrey location has quickly developed a great reputation for
providing quality care. Our employees are dedicated and passionate
about their work, and because of that we offer “best in class”
personalized services.
Our employees must have passion for what they do and be team
players. They should also be able to live out the company’s vision,
mission and values. Our goal is to create a radiant organization
where people, including our residents and our employees, are loved,
inspired and able to thrive.
Not everyone is cut out to do this type of work. It is important for people to
realize that working with seniors takes a great deal of patience and care.
IL Former EW participant Deanna Allen and
Executive Director Shelley Miller
Mature workers know what it takes to get the job done and have the work
ethic required to be productive and an exemplary employee.
successful?
Yes. We hired former Experience Works participant Deanna Allen, age
57, last year as a Resident Associate for Provision Living. Ms. Allen is a
caring and dedicated employee and we are grateful to have her on board.
Indiana Business Spotlight
A Conversation with James Taylor, Site Director and
Melissa Winn, Recruiter, Alorica, Inc., Terre Haute, Indiana
Alorica is an inbound call center. We are a customer
service management provider that supports the entire
customer lifecycle, from front-office customer interaction
to back-office reverse logistics. We deliver fully integrated
solutions such as customer interaction management,
service logistics, depot and onsite repair services,
in-home integration, as well as total eBusiness solutions.
Alorica provides on site employment for 650-700 in Terre
Haute and we have nearly 20,000 associates worldwide.
What qualities do you look for in your
L to R: Alan Rivkind, James Taylor, Robin Branch, and Celia Case
employees?
Our employees need to have good customer service skills and the ability
to relate well to others. We can train individuals on systems and policy,
but we can’t teach them the basic ability to deal with other people.
Potential employees also have to love people, enjoy interacting with
others, and enjoy dealing with the public.
What are some of the jobs currently performed by
older workers?
Many of our older workers work in customer service positions. We have
full time, part-time and flex scheduling, but most of our staff work full time.
New employees have to be available full time during an eight to nine
week training period.
in the last ten years?
Ten years ago our computers had green screens (DOS) and the customer
service reps had binders on their desks. We now use a Windows-based
environment. Every department wants their information right away, so our
customer service staff has to deal with multiple windows open on their
monitors simultaneously.
Older workers know the importance of being on time. They have already
learned to keep their cars in working order and watch the weather to
make sure they show up for on time.
How long have your worked with Experience Works
and have any of our referrals been successful?
We have worked with the organization for about six months. We have
already hired two former Experience Works participants, including
Alan Rivkind.
Iowa Business Spotlight
A Conversation with Casey Mueller, Product Process Manager,
Best Buy, Mason City, Iowa
We are an electronics retailer connecting people and technology all
over the world.
We look for dependable, experienced people who can connect with
customers on a personal level.
What have been the greatest changes in
your industry in
the past ten years?
So many changes have happened in the retail
landscape over the last ten years. Customers are
more educated about our products. They expect their
investment in a product to provide an “experience”
either in the store or at home after they have made
a purchase.
Do you have any “go green” initiatives?
Best Buy supports going green and we are working
hard as a company to reduce our carbon footprint
and others through recycling programs and other
internal programs.
L to R : Casey Mueller and Ruth Holley
What are some benefits of hiring older workers?
We enjoy the experience older workers can bring to our stores that
our younger employees may not have acquired yet.
successful?
Yes. We hired former Experience Works participant Ruth Holley last
October as part of our Geek Squad Team.
Kentucky Business Spotlight
A Conversation with Debbie Ratliff, Bookkeeper,
Countryside Food Mart, West Liberty, Kentucky
This full-service grocery, complete with a deli and dining room, was
recently re-opened after being closed for almost a year.
Re-opening the store created job opportunities in this small community
of approximately 8,000 people. The store gives people more choices,
which is important in such a small town.
What qualities do you look for in your employees? Since we
work so closely with the public, we look for employees who are outgoing,
have a good personality and are willing to be a team player. We’re like
a family.
Embrace your job and put your heart into it. You need to work like you
are working for your own business.
Betty Cantrell at Countryside Food Mart
Mature workers are dedicated, caring and responsible. Our mature
workers set a wonderful example for all of our employees.
successful?
Yes, we hired 68 year old Betty Cantrell as head cook at Countryside
Food Mart. Her dedication and work ethic has earned the respect of
everyone and her delicious food keeps customers coming back for
more. Betty says it’s the best job she has ever had!
Louisiana Business Spotlight
A Conversation with David Bell, Owner, Bell’s Sporting Goods,
Lafayette, Louisiana
Bell’s Sporting Goods has served area schools and recreational
teams since 1946. The store sells athletic equipment and began
a fitness equipment division several years ago.
In the world of discount and big box stores, we pride ourselves in
going the extra mile to provide excellent customer service. Our staff
is well trained and they really care about our customers.
In our business, it’s important that our employees present
themselves well and are able to look people in the eye when they
talk to them. They also have to have a passion for what they do.
Former EW participant Antoine Pierre
and owner David Bell
Retail is a tough business, especially since there is so much competition.
There are long hours involved, so you better love what you do.
Older workers have life experience on their side and that gives them an
advantage that benefits employers.
Michigan Business Spotlight
Conversations with Laura Alexander, RN, Director of Compassionate Care Home Health Services, Inc. of
Saginaw and Laurie Crane, Office and Account Manager, Professional Contract Management, Inc. (PCMI)
of Portland.
Experience Works would like to thank both of
you for taking the time to speak with us. For
readers who are not familiar with Compassionate
Care and PCMI can you please describe your
business?
Laura Alexander, Compassionate Care: We are a private duty home
care agency providing quality, dependable, compassionate care for
each client in the comfort of their own home. We serve 47 counties in
Michigan with five offices across the state in Alpena, Grand Blanc,
Saginaw, Traverse City and West Branch.
Laurie Crane, PCMI: PCMI is an educational contracting company,
providing qualified employees for a variety of assignments within school
districts in Michigan. PCMI has been providing this service since 1995
and continues to expand our services to meet the changing needs of
our clients.
Since both of your organizations have
experienced growth recently can you please
tell us what qualities do you look for in your
employees?
Laura Alexander, Compassionate Care: Compassion – a heart to
help others. Respect – treating others the way you’d like to be treated.
Reliability – arrive to work on time every time. Commitment to Quality
– providing the best care possible every time
Laurie Crane, PCMI: We look for a positive, caring attitude,
dependability and a strong commitment to providing exceptional service.
Experience Works believes when a person is
suited for the career they choose they are more
likely to experience job satisfaction. What
advice would you give to people who want to
work in your type of businesses?
Laura Alexander, Compassionate Care: Remember that we are here
to provide compassionate care in a manner that maintains each client’s
dignity. We cannot cure every ailment, but we can make a positive
difference in the lives of our clients one day at a time.
Laurie Crane, PCMI: Since our business focus is providing services
to school districts, we would advise potential job candidates to have
a high degree of personal integrity, be open-minded, have the ability
to adapt to change and possess a willingness to learn and share
experiences with others. Creating and maintaining a positive work
environment on any assignment is key.
We have all seen many changes in recent
years; please tell our readers what have been
the greatest changes in your business/industry
Laura Alexander, Compassionate Care: We see more and more
people choosing to receive care at home and we see people with more
acute care needs choosing to receive the care they need in the comfort
of their own home.
Laurie Crane, PCMI: The greatest changes are those associated with
our clients’ need to save money while still delivering quality educational
services to their communities. The educational contracting industry has
grown and become much more diversified to meet the changing needs
of the school districts we service.
Experience Works is very proud to be able to
provide our partner businesses with candidates
for their employment openings. Both of your
companies have seen the value of hiring older
workers, please tell us what are some of the
jobs currently performed by older workers?
Laura Alexander, Compassionate Care: We truly value the
experience and dedication of older workers and we currently employ
older workers in a variety of capacities. Some are working in the office
in a supervisory or administrative role. Others are employed as direct
caregivers, providing nursing or home health aide services.
Laurie Crane, PCMI: Older adults work as administrators, coaches,
substitute teachers, paraprofessionals, custodians, food service, and
office staff, to name a few.
Experience Works would encourage all
businesses to be aware of the advantages of
hiring our mature workers please tell us your
experiences of the benefits of hiring older
workers?
Laura Alexander, Compassionate Care: We have been very pleased
with the level of dependability and commitment to quality we’ve seen in
so many of our mature employees.
Laurie Crane, PCMI: Our mature employees are both reliable and
dedicated. The school districts we service benefit from the experience
and knowledge our older workers possess.
How long have you been working with
Experience Works and have any of our referrals
been successful?
Laura Alexander, Compassionate Care: We have been working with
Experience Works for approximately six months now. Two individuals
you referred are currently working with us – we hope that several more
will begin with us as well.
Laurie Crane, PCMI: Our relationship with Experience Works is fairly
new, but we have already hired one participant.
Thank you so much for the opportunity to interview you both, we appreciate all
of our partner businesses and hope your businesses enjoy continued success.
Minnesota Business Spotlight
A Conversation with Jan Roers, Owner, People’s Express, Inc.,
Wadena, Minnesota
We provide transportation for elderly persons and individuals with
disabilities to their medical appointments. We are an older worker friendly
business – 89% of our employees are 55 years of age and over. Of our
52 drivers on staff, 46 are over 55.
We want our employees to be considerate of others, caring, dependable,
flexible and patient.
You should consider your personality - you need to be able to adapt
to last minute changes and deal with difficult clients in a professional
manner.
Spiraling costs, particularly gas and flat reimbursement rates, have
impacted our business.
older workers in your business?
We have 52 drivers on staff and 46 are over the age of 55. When our
drivers arrive at a client’s home, they often need to help the individual
make sure they are comfortable and dressed appropriately for the trip.
Drivers are responsible for the paperwork that accompanies each
trip. Our employees can also offer assistance, such as helping with
registration, to our clients while they are at the doctor’s office.
Older workers are the backbone of our business model. It makes smart
business sense to focus our hiring on this group of amazing individuals.
They are able to be flexible and are unruffled by the unpredictable nature
of the job. Older workers also have the patience, empathy and solid work
ethic that make them ideal employees in our business.
successful?
Yes, we recently hired former Experience Works participant Gary Flicek.
Mississippi Business Spotlight
A Conversation with Gloria Jones, Executive Director,
Happy Start Learning Center, Macon, Mississippi
Happy Start Learning Center is an outreach mission of the Glory
Revealed Pentecostal Church. Our learning centers, located in Macon
and Starksville, provide childcare and age appropriate developmental
activities to children
8 weeks to 12 years.
This is a very rural community and our program plays an important role
in helping parents overcome some of their barriers to employment or
going to school. Not only do we strive to provide excellent learning
opportunities for the children, we also provide them with transportation
to and from the center. In just a few short years, each location has grown
by leaps and bounds and now we care for nearly 275 children. Plans are
underway to expand in the near future.
Aside from an interest in working with children, I look for people with
a ‘servant’s heart’. They must be passionate about helping others and
being a team player. I also strive to work with every employee to build
on their strengths so they can fulfill our mission of serving children and
their families.
Gloria Jones
Executive Director
People must obviously enjoy working with children and want to care for
others. If individuals want to work in this type of business, they need to
educate themselves and develop a plan. They should remember that the
greatest form of advertisement comes from the person being served.
Mature workers have great life experience and don’t have to make
excuses. They appreciate having a job and are proud to be a part of
a team.
successful?
Yes, we recently hired former Experience Works participant Martha
Jones. We think she is doing a wonderful job as a caregiver in the
classroom for our one year old children.
Martha Jones
Missouri Business Spotlight
Conversations with Dale Copenhaver, Center Manager, Lincare, Inc. of Clinton and
Angie Penrod, Office Manger, CMV in Home Health Care of Sikeston.
Dale Copenhaver: Lincare, Inc. provides respiratory
care, infusion therapy and medical equipment to
patients in the home. The Clinton office is one of
1,000 Lincare locations in 48 states.
Angie Penrod: CMV provides advanced personal
in-home care to elderly and disabled individuals in
order to help them remain in their own homes. Our
other Missouri offices are located in Cruthersville,
Poplar Bluff and Jackson.
What makes your business special in the
community?
Dale Copenhaver: Lincare is characterized by
responsiveness and clinical excellence and was
founded on the dedication to quality care. Our staff
is committed to providing quality care that helps
improve the quality of life for our clients. We have a
close relationship with our clients, and we are able
to work with their physicians to keep them informed
as well.
Angie Penrod: We provide excellent care and
assistance to our clients. We strive to make them
comfortable and enhance the quality of their lives.
In many cases, our employees become friends
and confidants to our clients, who look forward to
seeing them.
employees?
Dale Copenhaver: Our employees are dedicated
and truly care about our clients. Providing quality
service is of the utmost importance and our
employees go above and beyond to ensure our
clients are well taken care of. They not only address
the clients’ medical needs, but they are genuinely
interested in them and enjoy talking with them.
Angie Penrod: Our employees
have caring attitudes and are
always willing to help others.
They take their jobs very
seriously.
Earlene Jung, CMV
What advice would you
give to people who want
to work in your industry?
Dale Copenhaver: In this
business you have to be a
L to R: Lincare Center Manager Dale Copehaver
and former EW participant Don Mackie
people person with a caring spirit. It can also be the
perfect opportunity for someone who is considering
a second career – it’s very rewarding to know you
are making a difference.
Angie Penrod: This type of work is a great
opportunity for someone who really wants to
make a difference in the lives of others. People
need to realize that it’s not just a job – clients are
depending on them, so they
have to be very responsible.
What are the benefits of hiring older
workers?
Dale Copenhaver: Older workers have an excellent
work ethic and can certainly relate well to our clients.
They provide service with a genuine passion and
that is vital in making sure we meet the needs of
our clients.
Angie Penrod: Mature workers are very dependable
and responsible. They truly understand the needs of
our clients and relate well to them.
Have any of our referrals to your business
been successful?
Dale Copenhaver: Yes. We hired former Experience
Works participant Don Mackie, age 58, last November
as a service representative. Don really cares about
our customers and does a great job. We are glad to
have him on staff.
Angie Penrod: We hired 68-year-old former
Experience Works participant Earlene Jung as
a personal care homemaker.
Montana Business Spotlight
want to work in your industry?
Chuck Steffan: Be prepared to work in all weather
conditions. Have a flexible attitude and be able to
adapt well to last minute changes.
Conversations with Chuck Steffan, Chief
Operations Officer, Missouri Basin Well
Service, Inc. of Sidney and Duane Mitchell,
Founder, Mitchell’s Oil Field Service, Inc.
of Sidney.
Chuck Steffan: We are a family owned trucking
company that services the oil fields in western
North Dakota, hauling fresh water, oil, production
water and sand. Our service area covers western
North Dakota, Eastern Montana and northwestern
South Dakota. We are based out of Belfield, North
Dakota with satellite operations in Bowman, Watford
City and Beach, North Dakota and Sidney, Montana.
Duane Mitchell: Mitchell’s Oil Field Service, Inc.
(MOFS) is a construction and trucking company
serving the oil and gas industry in the Williston Basin
of Northern Montana and North Dakota, Cedar Creek
Anticline in South Montana and North Dakota and the
Buffalo Field in South Dakota. Formed in 1977, MOFS
is headquartered in Sidney Montana and has offices
in Glendive and Baker Montana, Watford City,
Bowman and Killdeer North Dakota.
employees?
Chuck Steffan: They should be safety conscious,
experienced, honest, adaptable, trainable, and have
a good attitude and work ethic.
Duane Mitchell: Three things are very important be physically fit, willing to work outside in all kinds
of weather and have mechanical abilities.
Duane Mitchell: Be prepared to do physical work that
requires a constant focus on staying safe and out of
harm’s way.
your industry in the past ten years?
Chuck Steffan: The greatest changes have been in
the improved technology used in oil well drilling and
enhanced safety practices.
Duane Mitchell: Safety has become a much greater
issue. We spend a lot of time and resources to
promote safety. We also use machines whenever
possible to move pipes and heavier materials. In
years past, our workers moved these materials.
What are some of the jobs currently
performed by older workers?
Chuck Steffan: Some of the jobs performed by older
workers in our company include driving trucks to haul
water, oil and sand.
Duane Mitchell: Older workers in our business
generally work as supervisors or truck drivers.
workers?
Chuck Steffan: They are more mature, usually have
some experience and can be more reliable.
Duane Mitchell: Because of their experience, older
workers may often have a better understanding of
how the weather can impact driving and working
conditions
Have any of our referrals to your business
been successful?
Chuck Steffan: Yes. We hired former Experience
Works participant John Garvey.
Duane Mitchell: We have been working with
Experience Works for about a year and we already
have hired one former participant, Mark Kensey.
Nebraska Business Spotlight
A Conversation with Marty Javis, Director of Marketing,
SuperSavor and Russ’s Market, Lincoln, Nebraska
Our parent company, B & R Stores, is a locally owned and employee
owned corporation with 17 stores located in southeast Nebraska and
western Iowa. We have about 2000 employees working in our stores
right now. Of our 2000 employees, nearly 1000 are employee-owners.
You must be customer service oriented, able to work in a fast paced
environment and have an open availability because the stores are
open 24/7.
What have been the greatest changes in your industry
Technology advances. There is a greater variety of jobs available and
the growth in the market is not limited to just supermarkets any more.
There are more stores that sell groceries and other products.
older workers?
Some of the positions held by older workers include cashier, food
consultant, demo person, janitor, and courtesy clerk.
Joe Gandara and Mike Regester
Older workers are rich with life experiences and knowledge!
How long have you been working with Experience Works
and have any of our referrals been hired?
We have been working with Experience Works for over a year and
we have hired one former participant, Joe Gandara.
New Jersey Business Spotlight
A Conversation with Dolores Calicchio, Chief People Officer,
Bayada Nurses, Moorestown, New Jersey
Bayada Nurses provides nursing, rehabilitative, therapeutic, and
personal care services to people of all ages in the comfort of their
own homes. Bayada employs more than 13,000 nurses, therapists,
aides, and social workers from more than 180 offices in 18 states.
We believe our clients deserve home health care services delivered
with compassion, excellence, and reliability, our Bayada Nurses core
values. We want employees who believe in these values, and who
consistently demonstrate the highest level of skill, competence, and
sound judgement in their work.
What advice would you give to people who want to
work in your industry?
People who work in home care need to be able to put the clients’ needs
above their own. It is critical that people working in home care have the
skills and expertise to provide one-on-one care for people in their homes.
Home care is hard work but very rewarding.
What have been the greatest changes in your industry in
the past ten years?
The demand for our services is greater than ever, and will continue to
grow. There has been a reduction in the number of nurses and therapists
in the workforce, so recruiting them is even more important. There has
been an increase in the number of home care companies, although many
do not offer the depth and breadth of services that Bayada Nurses offers,
and many companies contract with caregivers instead of employing them.
Bayada Nurses puts a great deal of effort into education and training for
our employees, since we are committed to providing our clients with the
highest quality care possible.
Hiring workers who have a good amount of experience behind them
pays off in problem-solving and handling more complex issues.
New York Business Spotlight
A Conversation with Sam Bonetto, President, Kohler Machine
Products, Inc., Lockport, New York
Our company manufactures screw machine products.
We want our employees to have a good work ethic, come to work
on time and be able to get along with their fellow workers.
People who want to work in our type of business
should take an interest in what they are doing and
develop good work habits.
your business in the past ten years?
There has been an increase in competition from other
companies overseas.
What types of jobs do older workers
currently perform in your business?
Jobs that older workers perform include single machine
operators, inspectors, machinists and mechanics.
R to L: Owner Sam Bonetto, former EW participant, Michael Trosky and
Roger Seivers, supervisor
An older worker can do just as much as anyone else.
How long have you worked with Experience Works
We have been working with the organization since 2010. We have
hired one former participant, Michael Trosky.
North Dakota Business Spotlight
A Conversation with Alaina Olson, Director of Human
Resources, Cooperstown Medical Center, Cooperstown,
North Dakota
The Cooperstown Medical Center is an 18-bed
Critical Access Hospital with 24-hour emergency
medical services, a 48-bed Medicare/Medicaid
Certified Skilled Nursing Home, a Rural Health
Clinic, and a 12-unit assisted living/housing
complex.
employees?
We seek knowledgeable and accountable
employees who value those we serve and treat
our customers and each other with respect,
empathy, courtesy, and compassion.
in your industry?
Individuals who want to work in health care need to be professional and
knowledgeable, yet compassionate and caring. They need to present
themselves in a professional manner by being organized and timely. It
may sound simple, but they need to always strive to be the best person
that they can be.
What have been the greatest changes in your business/
industry in the past ten years?
Health care is a very dynamic industry. Changes have occurred in
medical practices, patient care, and precautionary measures. Even new
and emerging diseases can change how we complete everyday tasks.
I believe that the greatest change in the health care industry has been the
growing focus on increasing the quality of life of the patients we care for.
older workers?
Older workers have typically performed jobs in our activities department.
This includes assisting with daily activities that are focused on improving
the physical and mental health of our nursing home residents.
Ohio Business Spotlight
A Conversation with Sarah Somers, Administrator,
Muskingum County Home, Zanesville, Ohio
We are a 24 hour long term care facility.
We look for employees who are dedicated, care about doing the job right,
like working as part of a team and are kind and cheerful with the elderly.
What advice would you give to people who want to work in
your type of business?
Individuals who want to work in our type of business should be flexible.
This kind of work can be rewarding because they will make a true difference in the lives of others.
What have been the greatest changes in your business in
the past ten years?
Funding cuts have made this work more challenging, but we are
dedicated to providing quality care to our clients.
What are some of the jobs currently performed in your
business by older workers?
Older workers perform jobs in a variety of areas including housekeeping,
food service and nursing.
Mature workers understand how to create a calm and cooperative
work environment.
Mike Moore and Sarah Weber Somers
Oklahoma Business Spotlight
A Conversation with Toni Ashley, RN, Clinical Administrator,
Mays Plus, Shawnee, Oklahoma
Mays Plus provides a range of home and community health services in
ten locations across the state. We provide personal aide, homemaking,
housekeeping, and companionship services to our clients.
We look for employees who are mature, organized, and willing to work.
They should understand our clients’ barriers. Potential employees are
required to pass a background check with OSBI.
If someone is thinking about working in a business like ours, he or she
should have a strong work ethic, be willing to work, and understand the
kinds of barriers our clients often face.
It is hard to find quality employees who are honest and able to multi-task.
older workers?
Typical jobs include assisting with meals, light housekeeping, and
shopping. Those who work as companions visit with clients and assist
with small tasks such as reading and writing personal letters.
Older workers are often more compassionate and are willing to work.
successful?
Yes. We have hired former Experience Works participant Wilda Wells
in our Shawnee office.
Dyanna Johnston, Regional Director Shawnee and Ardmore offices
Oregon Business Spotlight
A Conversation with Lee and David Manuel, Owner,
Hot Springs Lake, La Grande, Oregon
Hot Lake Springs has played a role in the history of Northeast Oregon
for nearly 200 years. The spring is the largest of its kind in the world,
releasing 2.5 million gallons of water a day and filling the eight acre
Hot Lake. In 2003, the Manuel family began the challenge of restoring
Hot Lake Springs to its original splendor. Currently the property features
a 20-room bed and breakfast, the Hot Lake Coffee Company and the
Hot Lake gift shop. We also offer foundry tours and historical tours of
the property.
Hot Lake Springs attracts thousands and thousands of visitors every
year. Our family is very passionate about our business and we expect
the same from our employees. Honesty and the ability to relate to a
diverse group of people are also extremely important qualities.
work in your type of business?
In this type of work, it’s extremely important for employees to be
committed to doing a good job and to understand that their behavior
reflects on the entire operation. It’s about making sure that clients
have the best possible experience.
Ramona Equiro
The best employee is mature enough to be dependable and loves
life enough to be flexible.
successful?
Yes. A partnership between Experience Works and Hot Lake Springs
resulted in 55-year-old Ramona Equiro being hired by our business to
work in food service. After only three months, she was promoted to
Food Service Quality Control Team Leader.
Pennsylvania Business Spotlight
A Conversation with Kermit Kohl – Senior Vice President
of Human Resource, Furmano Foods, Northumberland,
Pennsylvania
Furmano Foods is a fourth generation family-owned business,
which processes and grows mainly tomatoes and beans. We
do food processing and growing. About 85% of our business
is for the food service market and the remainder for retail.
We have approximately 275 employees in the winter and 550
in the summer. About 54% of our workforce is over age 50,
we have 15 full time employees 65 and older. The oldest
full-time employee is now 76.
A good work ethic.
What have been the greatest changes in your business/
industry in the past ten years?
There have been lots of laws and regulations passed that affect the
food industry. Also, a lot of technology has been developed, for example
an electronic sorter for tomatoes. Even the tractors have GPS now!
Do you have any “go green” initiatives?
Furmano’s is committed to sustainability, stewardship of the land, and
environmental responsibility. We also encourage healthy eating and
nutritional knowledge.
What types of jobs do your older workers perform?
Workers of all ages do the type of work they prefer, from farm work, to
heavy work on the loading docks, to fork lift operation and monitoring the
machines that do what was formerly done by human hands. They work
shifts 24 hours a day, five days per week in winter and six days per week
in summer.
If I could use one word to describe the benefits of mature workers, it
would be dependability. We can always count on them to be there on
time and ready to work.
How long have you been partnering with Experience
Works?
For over a year. We have hired three individuals previously enrolled with
the Senior Community Service Employment Program.
Puerto Rico Business Spotlight
A Conversation with Bianca Rosales, Human Resources
Officer, Caregivers of Puerto Rico, San Juan, Puerto Rico
Caregivers of Puerto Rico was founded in 2000 and provides home care
services to elderly individuals and veterans. The company has served
more than 5,000 clients all over Puerto Rico.
Our mission is to provide excellent service to our elderly, disabled or
convalescent clients who need help with basic needs at home and
in the hospital. Our commitment to providing quality, personalized
services comes from the owners’ and employees’ own experiences
with the search for care for their loved ones.
We want our employees to have work experience, but they also
must be dedicated and have a passion for what they do.
work in your type of business?
If a person wants to work for a business like ours, they must care
about people and be dedicated.
Rosa M. Franqui
Older workers come with their own personal experiences of serving
the elderly with care and love.
Have any of our referrals been successful?
Yes. We hired 58-year-old Rosa M. Franqui. The experience of caring
for her own family and the training she received from Experience Works
is the reason we hire former participants like Ms. Franqui.
South Carolina Business Spotlight
A Conversation with Mary Charles Davis, Regional Manager,
Woda Management and Real Estate, Woda Group, LLC.,
Hardeeville, South Carolina
Founded in 1990, the Woda Group currently owns and manages
over 125 properties with approximately 4,800 units in nine states
located in the Midwest, Northeast and Southeast regions of the US.
The company is dedicated to providing affordable housing units for
families and seniors. Last year, Woda Management and Real Estate
offices opened in Hardeeville, Goose Creek and Charleston.
We address the need for affordable housing. If people have a stable,
affordable place to live, it makes it so much easier for them to be
successful.
We want employees who are serious about doing a good job and have
a good attitude.
What advice would you give people who want to work in
If a person really enjoys helping people and helping families become
stronger, this type of work is for him or her. It is also important to have
a good attitude, lots of patience and a caring heart.
One of the benefits of hiring older workers is that they are dependable
– they show up ready to work and do whatever it takes to get the job
done. They are dedicated and not distracted by other issues.
successful?
Yes. We recently hired 59-year-old Martha Wright. The Experience Works
participant is a property manager.
South Dakota Business Spotlight
A Conversation with Rose Cordier, Business Manager
Rosebud Sioux Tribe, Rosebud, South Dakota
We look for employees who are punctual, friendly, and willing to learn.
want to work in jobs you have available?
I would advise them to have a pleasant attitude and be
helpful to coworkers and the public.
your business in the past ten years?
Our government has grown and we administer many
more programs than we did ten years ago.
Our older employees work as office staff, clerical,
receptionist, advisors, and committee members. Last
year we hired three individuals who were enrolled with
Experience Works - Charles Whitepipe, Jr. and Archie Little are full time
counselors and Jesse Barrera was hired for a seasonal position. Currently
12 people are in training on the Rosebud Reservation.
Charles Whitepipe, Jr.
How long have you been working
with Experience Works?
We have been partners for many years – as long as
we can remember.
workers?
Our tribe recognizes the knowledge and expertise
many of our elders possess. We encourage our
older workers and tribal members to share their
knowledge with those who are willing to learn
from them.
Archie Little
Texas Business Spotlight
A Conversation with Angela Mackay, Talent Acquisition
Manager, N.E.W. Customer Service Companies, Inc.
NEW is a provider of extended product service plans and buyer
protection programs for over 150 million consumers. For over 27 years,
the company has helped major retailers build customer loyalty through
a program of end-to-end service and replacement solutions. Last year,
NEW handled more than 24.8 million consumer calls through its
contact centers.
Our corporate headquarters is located in Sterling, Virginia. NEW delivers
customer care and product support 24 hours a day from ten companyowned call centers throughout North America, in addition to an extensive
work-at-home program. We have worked with Experience Works in
several states, including Texas.
In our industry, reliability is essential for success. Also, our industry
is always evolving, so it is essential to stay abreast of the latest
technological developments.
Individuals who want to work for our company as customer service
representatives should be confident, in tune with their customers, and
familiar with the products. It is also important to understand that when
customers are frustrated, they are often upset about the situation and
not with the person on the other end of the phone who is trying to help.
The biggest change in our business has been moving from the traditional
brick and mortar business to our current work from home model.
What are some typical jobs currently performed by older
workers in your business?
Most of our older employees begin as customer care representatives.
We try to promote from within, so there are opportunities to move up
through the ranks to other positions.
What are some benefits of hiring older workers?
In the call center industry, reliability and a quick response to our
customers’ needs is critical. Older workers tend to understand this
need for reliability.
successful?
Yes, we recently hired former Experience Works participant Sheila Ratliff.
Texas Federal Business Spotlight
A Conversation with Lynda Notgrass, General Manager,
Best Western Granbury Inn & Suites, Granbury, Texas
(Texas Federal)
The Best Western Granbury Inn & Suites is an award winning hotel
in the heart of the Historic District of Granbury.
We look for employees who are stable, dependable, team players
and have superior customer service skills
What have been the greatest changes in your industry
The economy has affected the hotel industry as it has affected the
tourism and gas drilling industries.
older workers?
Jobs performed by older workers at our hotel include guest
services, breakfast hostess and laundry services.
If you are looking for a dedicated, loyal, hard worker, hire
an older worker.
How long have you been working with Experience
Works and have any of our referrals been hired?
We have worked with the organization for four years and we have
hired three former Experience Works participants: Vivian Cordova,
Yvette Kraemer and Patricia Hays.
Texas Best Western former Experience Works
participant, Vivian Cordova
Virginia Business Spotlight
A Conversation with Robin Marion, Human Resource
Manager, Lowe’s, Abingdon, Virginia
We are a home improvement and appliance store providing quality
service, superior products and helpful advice for home improvement
needs.
Our store just celebrated its first year anniversary in this location. The
store has provided a much needed boost to the local job market - right
now, we have approximately 125 employees. We expect to hire as many
as 50 additional employees this spring.
One of our core values is outstanding customer service. Lowe’s
employees are dedicated and customer service driven. We want
our customers to have an excellent shopping experience and we
do everything we can to make sure that happens.
Be willing to work hard. For example, Ms. Marion began
with Lowe’s as a part-time cashier eight years ago and
worked her way through several positions before being
hired as the Human Resource Manager. It’s wonderful
that employees have the opportunity to learn and grow
within the company.
They are dedicated, dependable and it is an honor
to work with them. They provide a real inspiration to
the team.
Tommy Burke and Robin Marion
West Virginia Business Spotlight
A Conversation with William Ward, Office Manager,
DoD Contractors. org, LLC, Hinton, West Virginia
DOD Contractors.org, LLC is a certified ServiceDisabled Veteran-Owned Small Business (SDVOSB)
with offices in Virginia and West Virginia. The company
specializes in operational contract support compliance
training, consulting, and logistics to a variety of government
and commercial clients.
The official opening of the Corporate Headquarters in Hinton in January
has given a little bit of hope to the rural community. The company looks
forward to broadening our operations in West Virginia, which will create
job opportunities in the economically challenged areas. We currently
operate with a staff of five full-time employees and anticipate that 20-25
people will be hired within the next few months. We are committed to
hiring locally and providing above average paying jobs.
Computer knowledge is a must, with an emphasis on Microsoft Office.
Excellent written and verbal communication skills are also high on the list.
William Ward, DoD Contractors
your industry/type of business?
We encourage people to develop and strengthen technical writing skills
to meet the growing demand. Also, knowledge and understanding of
government contracts is crucial, as well as the ability to be an efficient
and effective project manager.
Older workers generally have the stability to provide what employers
need – without an adjustment period. Their great practical experience
is also a bonus.
Have any of our referrals to DoD Contractors been
successful?
Yes. Through the Experience Works Senior Community Service
Employment Program, I was able to update my job skills and re-connect
in the community. In August 2010, I was hired as the office manager for
DoD Contractors Corporate Headquarters.
Wisconsin Business Spotlight
A Conversation with Steve Wagnitz, Co-owner and President,
Midwest Textile Manufacturing Corporation, Suamico,
Wisconsin
Midwest Textile specializes in contract sewing for many types of products
that include presentation folders, portfolios, protective covers, flags, and
hunting products – to name a few. Since 1988, we have offered custom
designed products that can be sewn in any shape, size or form.
What makes your business special in the
community?
The business has grown over 3000 percent and continues
to grow even with foreign pressures. MTM believes quality
and service are becoming more important than ever in the
changing global economy. We are proud that our labels
say “Handcrafted in the U.S.A.” That’s definitely a rarity
these days.
employees?
We employ people who are excited about sewing and
production. Also, with approximately 40 employees, it
is important that everyone works as a team.
Steve Wagnitz and Sally Caelwaerts
Older workers are reliable and appreciate that they have a job.
I appreciate their dedication and good attitudes.
successful?
Yes. We hired former Experience Works participant Sally Caelwaerts,
age 59, last September. She was hired as a seamstress and we are
happy to have someone with her skills and work ethic working for us.
Wyoming Business Spotlight
A Conversation with Jeanne McGregor, Manager, Wyoming
Trading Company, Casper, Wyoming
Wyoming Trading Company is a gift and coffee shop
specializing in Wyoming souvenirs.
employees?
The qualities that we look for include reliability, good
attitude and a neat appearance. It is also important
that they are willing to work different shifts.
Sales clerks do a little bit of everything: selling products,
making espresso drinks, helping with clean-up, and
reconciling the register drawer at opening and closing.
WY former participant, Carmella Fernandez
and manager, Jeanne McGregor
Most older people are more dependable, have more patience
and can work flexible schedules.
How long have you been working with Experience Works
We have been working with the organization for seven months
and we have already hired one referral, Carmella Fernandez.

Spring • 2011 EmployEr profilES

Transcription

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