Visitor`s Guide - Texoma Medical Center

ADMITTING/PATIENT ACCESS/REGISTRATION
Patient Access/Registration is located in the main lobby
of the hospital.
Hours are Monday – Thursday, 5:30 am – 6:00 pm
Friday, 5:30 am – 5:30 pm
Saturday, 8:30 am – 3 pm
Closed on Sundays and holidays.
All other times, please go to the Emergency Department
for patient registration.
VISITING HOURS
Family visits are important to the recovery of patients. We
value each family member’s demonstration of care and concern
for their loved one and have put together some guidelines to
allow both patients and families some structure to maximize
the benefit of visits and aid in the recovery and well-being of
patients. Family members and friends are welcome to visit daily
between 6:00 am and 8:30 pm. Some units and areas may have
special visiting hours or restrictions; please check with a member
of the nursing team for details. Please limit visitors to two people
at a time. If you have a fever, upper respiratory symptoms or an
undetermined rash, for the patient’s safety, we request that you
do not visit.
Intensive Care Unit
Visitors of patients in the second floor ICU are limited to
two immediate family members at a time. Visiting hours
are scheduled from 5:30 – 6:30 am, 10:00 am – Noon,
1:00 – 2:30 pm, 4:00 – 6:00 pm, and 7:00 – 8:00 pm. In most
cases, the visiting time range is two hours but we ask that
visiting time is limited to 30 minutes with a maximum of two
visitors in this two-hour range. The nursing staff may limit
visiting times according to the needs of the patient or the
activity within the unit. You may be asked to leave prior to the
end of the posted visiting time. We ask for your cooperation
and understanding in these circumstances.
Children under age 12 may not enter the ICU; some exceptions
may be made. Ask your family member’s nurse and be prepared
for the nurse to request a few moments to talk with the child
prior to making a decision. Cell phones and floral arrangements
are not permitted in the ICU.
Women & Children’s Center
Labor and Delivery
Fathers may visit at any time suitable to both parents. Other
visitors are limited to two people at any time. No children,
other than siblings of the baby, are allowed to visit.
Nursery
Only fathers and grandparents may visit the nursery; no
children are allowed. We request that all visitors wash their
hands at the nursery entrance before entering.
Pediatrics
A parent or other adult is requested to stay, at all times, with
pediatric patients under the age of 12 years. Visitors are limited
to two people at a time.
Postpartum
Visitors are limited to two people at a time. Children are not
allowed in the room if the baby is present.
TMC Behavioral Health Center
Each BHC patient is assigned a privacy code upon admission.
Visitors must present the code for staff to acknowledge that
the patient has been admitted to the BHC. It is the patient’s
responsibility to share the code with family and friends.
Reba McEntire Center for Rehabilitation
Visiting hours at Reba Rehab are between 10:00 am and
8:00 pm daily. Visitors are asked to plan their visits around the
patient’s therapy sessions. Family members are encouraged
to participate in their loved one’s rehabilitation program.
PARKING
Ample patient parking is available throughout the campus.
Visitor parking is located near the main hospital entrance. The
main entrance of the hospital is open from 5:30 am to 9:00 pm
daily. After 9:00 pm, all guests should enter through the
Emergency Entrance located on the south side of the hospital.
FAMILY ACCOMMODATIONS
A family member may be able to spend the night in the patient’s
room. For more information, contact a member of the nursing
team.
Overnight stays at TMC’s Reba McEntire Center for Rehabilitation
are considered on an individual basis. Please discuss any special
needs with a member of the rehabilitation team.
Family members of any patient, including but not limited to
those in ICU, may be able to stay at Reba’s Ranch House, a
home away from home for patients’ families. The Ranch House,
a service of the Texoma Health Foundation, is located behind
the hospital at 5036 Reba Drive. Space at Reba’s Ranch House
is limited and is available by referral only. Ask a member of the
nursing team about referral information.
CONDITION REPORTS
To assure patient privacy and confidentiality, any personal
information about a patient’s medical condition must come
from the patient or the patient’s physician. For patients in ICU,
a designated family member is welcome to call the nursing
station for condition updates.
SMOKING
For safety and good health, Texoma Medical Center is a
tobacco-free facility. This means tobacco use of any kind is not
permitted at any time in TMC buildings or on the grounds of
any TMC facility in Denison, Sherman, Bonham and Madill.
Tobacco use of any kind is also not permitted in privatelyowned or TMC-owned vehicles on TMC grounds.
MEALS
The TMC Dining Room is located on the first level. Visa,
MasterCard, Discover and debit cards are accepted. However,
the cashier will not be able to cash nor take personal checks.
Monday – Friday:
Breakfast 6:30 am – 9:30 am
Lunch 11:00 am – 2:00 pm
Dinner
5:00 pm – 6:30 pm
Snacks
6:30 am – 6:30 pm
Saturday & Sunday:
6:30 am – 2:00 pm
While we encourage visitors to eat in the Dining Room on
TMC’s first level, it is possible to order a guest meal tray.
Before mealtime, please purchase a guest meal coupon from
the Dining Room. The cashier will take the coupon to the Diet
Clerk who will place the order in our system. Patient and guest
trays will be delivered to the patient’s room simultaneously.
VENDING MACHINES
There are two vending machines located in the hospital. One
is near the Emergency Department and one is just outside the
Dining Room near the Gift Shop. The machines offer a variety
of drinks, snacks and candy.
GIFT SHOP/FLOWERS
The TMC Gift Shop is located on the first level north of the
main lobby. It is open Monday – Friday 8:00 am – 8:00 pm,
Saturday 10:00 am – 4:00 pm and Sunday 9:30 am – 5:00 pm.
The Gift Shop has gifts and greeting cards, toiletries and
sundries, plants, silk flowers and used books. Hot and cold
sandwiches, drinks and snacks are also available in the Gift
Shop. For your convenience the Gift Shop accepts cash,
Visa, MasterCard and Discover.
PASTORAL CARE
TMC chaplains are specially trained to offer guidance and
support to patients and visitors of all denominations. To
contact a chaplain, call extension 4118; or call 0 for the TMC
operator; or ask a member of the nursing team.
The Chapel is located near the main lobby on the first floor and
is open 24 hours a day. You will also find chapels at TMC’s Reba
McEntire Center for Rehabilitation in Denison and at the TMC
Behavioral Health Center in Sherman.
ATM
An automated teller machine (ATM) is located in the vending
area by the Emergency Department.
SECURITY ESCORTS
The Security department provides an escort to the parking lots
after dark, when officers are available. If you wish an escort,
please call the TMC operator at extension 0.
LOST AND FOUND
To turn in an item or to inquire about lost articles, please
call TMC Security at extension 4095. If no one is available to
take your call, please leave a message with your name and
telephone number or call the TMC operator at extension 0
and request that a Security staff member return your call.
INTERPRETERS
You have the right to communicate regardless of visual, sensory,
speech, hearing, language and/or cognitive impairments at no
cost to you (FREE). TMC Case Management can provide a list
of foreign language interpreters during regular business hours.
Please call extension 4462 for assistance.
WiFi ACCESS
WiFi accessibility is available throughout the hospital for
patients and visitors.
BLUETOOTH RESTRICTIONS
Due to possible interference with medical equipment,
TMC asks all patients and visitors to turn off Bluetooth
headsets and disable the Bluetooth function on all mobile
devices that are brought into the hospital.
Important Phone Numbers
Note: All TMC extensions beginning with the numbers
1,2,3,4,5 & 6 may also be dialed direct from outside the
hospital by dialing 903.416-followed by the extension.
Texoma Medical Center.......................... 903.416.4000
Patient Rooms
TMC Main campus..................... 416-4 + room number
Reba McEntire Center
for Rehabilitation....................... 416-1 + room number
5
Admitting/Patient Access................. 4150, 4151, 4152
6
Business Services
(billing, insurance, financial assistance)................. 4005
Chaplain.........................................................4118 or 0
4
Gift Shop – main campus...................................... 4058
1
Nursing Supervisor........................................4263 or 0
Radiology Services................................................ 4284
Reba McEntire Center for Rehabilitation.............. 1000
3
Reba’s Ranch House.................... 903.463.REBA (7322)
Monday – Friday (open 8:00 am)
Saturday/Sunday (open 9:00 am)
2
Security
Emergencies............................................................... 0
Security Office...................................................... 2104
TMC Behavioral Health Center............................. 3000
TMC Center for Sleep Disorders........................... 4240
1
Texoma Medical Plaza
2
TMC Center for Wound Healing and Hyperbaric
Medicine............................................................... 3650
TMC Center for Wound Healing
and Hyperbaric Medicine
3
TMC Behavioral Health Center
TMC Diabetes LifeCenter...................................... 4112
4
Reba’s Ranch House
TMC Medical Supply (Downtown Denison)........... 5555
5
Reba McEntire Center for Rehabilitation
TMC Medical Supply and Scrubs (adjacent to the
hospital)................................................................ 5575
6
Urgent Care Center
TMC Outpatient Physical Rehabilitation and Wellness
Center................................................................... 4241
TMC Outpatient Surgery Center........................... 4040
this is
your
hospital.
Access of Care
UHS of Texoma, Inc. does not discriminate against any person on
the basis of race, color, national origin, disability, or age in admission,
treatment, or participation in its programs, services and activities,
or in employment. For further information about this policy, contact:
Risk Manager, 903.416.4000, TDD 214.767.8940.
Texoma Heart Center............................................ 4250
Waiting Areas
Emergency............................................................ 4198
ICU – 2nd level...................................................... 4298
3rd floor................................................................ 4398
4th floor................................................................ 4498
5th floor................................................................ 4598
6th floor................................................................ 4698
Urgent Care Center-Denison................................. 7544
Volunteer Services................................................ 4056
5016 S US Hwy 75 • Denison, TX 75020
903.416.4000 • www.texomamedicalcenter.net
Physicians are on the medical staff of Texoma Medical Center, but, with
limited exceptions, are independent practitioners who are not employees
or agents of Texoma Medical Center. The hospital shall not be liable for
actions or treatments provided by physicians.
120074
Visitor’s
Guide
FLOOR PLANS
1
4
3
2
The
Birth Place
at Texoma
Medical
Center
5
Level 1
Level 3
Admissions
Cafeteria
Chapel
Emergency Department
Gift Shop
Human Resources
Laboratory
Medical Records
Pharmacy
Radiology
Sleep Lab
Labor & Delivery
Nursery
Level 2
Level 6
Cardiology
Endoscopy
ICU
Surgery
Patient Rooms
Level 4
Patient Rooms
Dialysis
Level 5
Patient Rooms
6