Su me 2014 - Truman Medical Centers

Summer 2014
PINNACLE
THE MAGAZINE ABOUT TRUMAN MEDICAL CENTERS
A LEGACY OF EXCELLENCE
CONTENTS
Wellness
is how we roll.
But if you live in some areas of Kansas City’s urban core, a fresh
tomato or an ear of corn can be hard to come by. That’s why TMC
created two ways to offer fresh produce at affordable prices: the
Healthy Harvest Produce Market, which happens weekly spring
through fall at TMC Hospital Hill, and the Healthy Harvest
Mobile Market, a produce market on wheels, which makes
scheduled stops in communities around KC where healthy foods
are less accessible. Visit trumed.org to learn more.
trumed.org
Eating fresh fruit and vegetables is critical to a healthy lifestyle.
Pictured below: The Healthy Habits class at the Boys & Girls Clubs
of Greater Kansas City, Thornberry Unit, visits the TMC Healthy
Harvest Mobile Market.
WE ❤
NURSES
COVER: JOHN W. BLUFORD
FOUR
SIX
RICHARD AND
ANNETTE BLOCH
CANCER CENTER
AT TMC
LEGACY OF
EXCELLENCE
TEN
TWELVE
CHARLIE SHEILDS
NAMED CEO
2014 BOARD
RETREAT
THIRTEEN
FOURTEEN
2014 NURSING
AWARDS
PROJECT SEARCH
3
Grand Opening
John Bluford, Annette Bloch and Charlie
Shields
Bob Green, Betty Drees, Betsy Green
Entrance – The Richard and Annette Bloch Cancer Center at Truman Medical Center Hospital Hill
Don Alexander, Karlyn Wilkins, Peggy Dunn and
Doug Curran
Tom Holcom and Pete Walsh
Gerard Grimaldi, Mark Thornhill and Maria
Donnigan
JoBeth Herrick and Sharon Payne
A who’s who in Kansas City’s funding community attended
an open house event at the new Richard and Annette Bloch
Cancer Center at TMC in May. Many of TMC’s loyal and
generous funding partners toured the beautiful facility,
including Annette Bloch and
her family. The expanded
center, located in Hospital Hill
Center, is triple the size of the
former unit in the main hospital.
Philanthropic gifts of more
than $6 million funded the new
facility, oncology equipment and
patient programs.
Photos by Craig Sands
“I’m out of adjectives,” Annette Bloch said, as she surveyed
the space. “It’s great for patient dignity, great for patient care
and great for the dedicated staff.”
The Center offers the latest in
equipment and technology to
help fight the disease. Designed
to maximize patient comfort and
convenience, the Center includes:
• Private and semi-private
infusion bays – for receiving
treatment
• Resource Area – with printed
materials and computer access to
research your diagnosis
From its sweeping view to its
private infusion suites, the new
center drew raves from all in
attendance.
• Social Worker – to assist with
home care needs and planning
• Financial Resource Counselor –
to work with each patient to access
payment sources that best serve you
Infusion area - The Richard and Annette Bloch Cancer
Linda Lyon and Annette Bloch
4
Laura Pattee, David Fulk, Bridgett Myers,
Ashley Rieke
Sharon Payne, Annette Bloch, Sabrina Korentager,
Richard Korentager
Photos by J. Robert Schraeder
Tom Holcom, who co-chaired the Center at TMC Hospital Hill.
Cancer Center Capital Campaign,
says he’s still in awe everytime he sees the new facility.
Holcom, a two-time cancer survivor, said he has been treated
at well-known facilities and they don’t compare to the one at
TMC.
“You have a first-class oncology center at Truman Medical
Centers,” he said.
• Clinical Psychologist - to schedule appointments for those
wanting help with stress relief techniques and other aspects of
coping
• Appearance boutique – where patients are assisted in finding
a wig or prosthetic to fit their personal needs.
5
A LEGACY OF EXCELLENCE:
John W. Bluford
1999: Bluford
announced as
new President/
CEO of TMC.
2001: Corporate
Academy debuts.
TMC is the first
academic medical
center in the region
and one of the first
nationwide to offer
its own corporate
university.
1999
2001
2000: New Medical
Pavilion Clinic opens at
TMC to serve a broader
clientele.
6
2004: TMC named
“Most Wired” for the
first time. Would
subsequently be
named “Most Wired” in
2011, 2012 and 2013.
2003
2003: Center for the
Healing Arts created.
The Center works in
partnership with the
community to offer a
variety of programs,
initiatives and enrichment
opportunities that use
the arts creatively to
encourage a broader
understanding of people
in health and illness.
2004
2006: Lakewood
expansion.
2007: New Cardiology
Center opens at TMC
Hospital Hill.
2005: TMC first
hospital in area
to go tobaccofree. The policy
was expanded in
2006 to include
no longer hiring
smokers.
2005
2005: Hospital Hill ED
Renovation Complete.
2006: Bluford named
one of the 100 Most
Powerful People
in Healthcare by
Modern Healthcare
Magazine.
2006
2007
2009: Diabetes
Center opens at TMC
Hospital Hill.
2010: TMC is the
first hospital in
Kansas City, the
10th in the State
of Missouri to
achieve the Stage
Six designation of
the HIMSS Analytics
EMRAM. TMC
earned Stage 7 in
2013, first in region
to do so.
2009
2010
2009: Healthy
Harvest Produce
Market introduced
at TMC Hospital Hill.
2010: TMC
opens Health &
Wellness Center
at Bluford Library
in conjunction
with the Kansas
City Public Library
and Metropolitan
Community
Colleges.
2008: Bluford
elected NAPH
chair.
2008
2006:Bluford named
one of the Top 25
Minority Healthcare
Executives (also
named in 2010, 2012).
2006: Bluford elected
Chair of the Missouri
Hospital Association.
2005: TMC named to
top five performing
organizations in the
country in quality and
safety by University
HealthSystem
Consortium (UHC).
2007: Bluford named
Chair, Greater Kansas
City Chamber of
Commerce.
2011: New Lakewood
Family Birthplace opens.
2008: TMC becomes
one of the first hospitals in the United
States to install the
128-slice CT scanner
in Radiology.
2007: Walgreens
opens its first
hospital-based
pharmacy in the KC
area at TMC Hospital
Hill. Would open a
branch at Lakewood
in 2013.
2008: U.S. Bank
opens at TMC
Hospital Hill.
2006: Renovated Sickle
Cell Resource Center opens.
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2011: TMC Grocery Store
Project unveiled.
VIEW LOOKING EAST FROM TROOST AVE.
BEACON HILL MARKET
SCHEMATIC DESIGN
04.22.2014
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ALL DRAWINGS, RENDERINGS, AND WRITTEN INFORMATION
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ARCHITECT.
2011: Bluford receives
Northwestern University’s
Kellogg School of
Management’s Laura G.
Jackson Award for
exceptional leadership in
the healthcare industry.
7
2013: TMC Lakewood
breaks ground on the
construction of Fairmount
Family Medical Care.
2011
2012
2011: Bluford assumes
leadership of American
Hospital Association.
2012: Healthy
Harvest Mobile
Market debuts.
2013
2014: da Vinci
Robot comes to
TMC Lakewood.
2014: Richard &
Annette Bloch
Cancer Center
Opens.
2014
2014: Bluford retires.
2011: Healing Canvas
opens to serve Behavioral
Health clients.
2009: TMC opens
Sleep Center at
the Hyatt (now
Sheraton) Hotel.
2012: Bluford
appointed to the
Joint Commission
Resources (JCR)
Board of Directors.
2013: Bluford Receives
Gail Warden Leadership
Excellence Award from
National Center for
Healthcare Leadership.
2011: “From Separate to
Equal: The Creation of
Truman Medical Centers”
feature-length
documentary debuts.
2013: Bluford
Healthcare Leadership
Institute established
for college students
interested in pursuing
healthcare careers.
8
“Quality-net hospital”
To the Employees of Truman Medical Centers:
Innovative
In the summer of 1999 a newly assembled Leadership Team assumed the reins of Truman
Medical Centers. Over the course of sixty days, a full assessment of the institution was made by
meeting with and listening to more than 2,700 employees on what was needed to make TMC a
competitive player in the marketplace.
The desired and agreed upon attributes included the following:
• Become a customer-oriented organization commensurate with ”Service Excellence” and good
“clinical outcomes”
• Improve enterprise-wide communication, and emphasize clarity of mission, goals and strategies
• Become an innovative, creative environment with our employees and community partners and
have high expectations for results
• Improve our curbside appeal, both externally and internally by creating a clean aesthetically please
environment
Action-oriented
Determined
Well, in the summer of 2014 we stand here collectively as staff, physicians and our Board of
Directors in a much better place. Being designated by University Hospital Consortium as one
of the top 5 Academic Medical Centers in the Country was clearly our high water mark in
2005. Another milestone was achieving 75% support from the voters of Kansas City in our last
Health Levy Campaign. But reaching high levels of information technology implementation and
receiving a major competitive $4,500,000 CMS grant for chronic disease management is just as
impressive. New construction of our emergency room(s) and our Cardiology, Gastrointestinal
and Diabetes Clinics have been impactful. The new Healing Canvas Behavioral Health Building,
recently opened Oncology Center and the renovated Lakewood Campus represent only a
percentage of the $500,000,000 of capital improvements we have invested.
“Thinking outside the bed”
Passionate
Better. For Everyone.
The industry wide innovations include our Corporate Academy, Healthy Harvest Market, and
Healing Arts programs are noteworthy and recognized nationally.
Our journey together occurred against the backdrop of one of the most challenging socioeconomic periods in our Nation’s history. Yet we were able to remain steadfast in our
commitment to serving the needs of the Kansas City Community.
In summary, I feel good about the positive impact we have made on our hospital(s) and the
communities we serve. We are “Better. For Everyone.”
I thank all of you for your loyalty and dedication to our mission. As I often say, “we work hard
and do hard work.”
Mentor
I wish you much continued success, just remember, “Everything Matters.”
Sincerely,
John W. Bluford
President and CEO
1999 - 2014
9
““Everything
Everything matters”
A
Charlie Shields
named new
President/CEO
of TMC
Prior to joining TMC, Shields worked for many years as
part of the management team at Heartland Health in St.
Joseph, MO, while at the same time serving in both the
Missouri House of Representatives (1991-2002), and as
a state senator (2002-2010). In 2009, Shields was elected
by his peers as president pro tem of the Missouri Senate.
During his tenure as TMC Lakewood COO, Shields has
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A
L
B
O
A
R
D
R
E
T
R
E
A T
president Peggy Dunn cited the
retreats, with nationally-known
guest speakers, as one of his many
accomplishments.
nation’s healthcare leaders.
Leavitt praised Bluford and TMC
for its unique mission and its
“Health reform is about economic ability to provide state-of-the
reform,” said Michael O. Leavitt, art facilities, despite economic
a former secretary of Health
challenges. “It’s not a safety net;
and Human Services. “And it’s
it’s a quality net.”
just not in the U.S. It’s globally.
We need to find new ways of
Leavitt knows a thing or two
delivering healthcare that are
about healthcare reform. As
dramatically different from how
HHS secretary, he led the
we have in the past.”
implementation of the Medicare
C
"Charlie was a great addition to the TMC team four
years ago, and I am confident that he has exactly the
right mix of business savvy, people skills and political
acumen to lead Truman through today's rapidly
changing healthcare landscape,” Bluford says. “I feel
very good about the future of Truman Medical Centers."
U
Healthcare policy is no longer
just an exercise in reform;
it has become a question of
economic policy, says one of the
Peggy Dunn,
Chair of TMC’s Board of Directors
Shields, currently the chief operating officer of TMC
Lakewood, replaces longtime CEO John Bluford who
announced his retirement in February.
N
Navigating Uncertainty in Healthcare
“Charlie has been an outstanding leader at
TMC Lakewood, and we are excited to have
him take on this new challenge, and continue
the legacy that John Bluford has built over
15 years.”
harlie Shields takes over the reins of Truman
Medical Center as the new president/CEO, beginning in
July.
N
overseen the transformation of the hospital, including
the addition of an award-winning birthing center, a
new dental coach serving the Independence School
District, and has added new business lines including
robotic surgery, an imaging center, a center for breast
cancer, and the new Fairmount Family Medical Care
clinic. Shields has instituted various programs directed
at recognizing and empowering physicians and
staff resulting in TMC Lakewood consistently being
recognized for both its growth and clinical quality.
“I am honored by the confidence shown in me,” Shields
said. "TMC is a valuable community asset, a great place
to work and most important, a great place to receive
care. We have a tremendously talented medical staff,
dedicated employees, loyal volunteers and a board
of outstanding community leaders. I couldn't be
more excited about the opportunity to help lead this
organization."
Leavitt’s keynote address
anchored the 10th Annual
Truman Medical Centers
Board Retreat held at the
Stowers Institute, where TMC
board members, leadership,
management and community
leaders came together to discuss
healthcare reform and the
challenges it brings to hospitals
and healthcare providers.
Leavitt, who served in the
Cabinet of President George
W. Bush as Administrator of
the Environmental Protection
Agency and Secretary of Health
and Human Services, is the
founder and Chairman of Leavitt
Partners where he advises clients
in the healthcare and food safety
sectors. He also served as the 14th
governor of Utah (1993-2003).
The retreat also was the last
for outgoing TMC President/
CEO John Bluford. TMC board
Part D Prescription Drug
Program.
Part of the reason for that
program’s eventual success was
the ability to join forces with
others to ensure the needs of the
patients were met. And Leavitt
feels that is the key to any changes
in healthcare moving forward.
TMC President/CEO John Bluford, Michael
Leavitt, and TMC Board Chairman Peggy
Dunn.
“The skill set for the
21st century will be the
ability to collaborate
and build alliances with
others.”
Michael O. Leavitt
“The skill set for the 21st century,”
he said, “will be the ability to
collaborate and build alliances
with others.”
Leavitt said he was ultimately
optimistic about where healthcare
is going. He feels that instead of
politicians attempting to repeal
the Affordable Care Act, the
debate will now move to how to
change it.
“It will go through several
iterations of reform before we get
it right,” Leavitt said. “And we will
get it right.”
Former Utah Gov. Michael Leavitt
addresses the audience at Stowers Institute
11
11
In Celebration of
Nursing
Heirsteiner Award Winners
Cameron Elefson
Tarloh Seneh
Emilie Bone
Samantha Freeman
Project SEARCH
The transition from school to the workplace can be difficult
for students with disabilities or special needs. A unique program called
TMC Hospital Hill:
Diane Schmid
TMC Lakewood:
Martha Murrell
In a beautiful Nurses Week awards ceremony, TMC
nurses were honored for their successes. And in a special
presentation, one of TMC’s longtime nursing leaders was
surprised with an award of her own.
Lakewood COO Charlie Shields opened the event with
the keynote lauding TMC nurse for their dedication and
compassion.
“Whenever I talk to someone about their stay in the
hospital, they never talk about the equipment or the
physical space,” he said. “It’s always about how well they
were treated. And our nurses are an integral part of
that.”
Lynette Wheeler, TMC Chief Nursing Officer, said a staff
nurse came to her with the idea of honoring someone
who had mentored her. She rallied her fellow nurses and
raised enough funds to endow an award.
Beginning next year, the Carol Evrard Award for
Mentoring and Leadership will be awarded to a nurse
for his or her leadership potential. Evrard, Senior
Director Nursing Practice, has worked at TMC for more
than 15 years.
The announcement capped an evening of stellar
achievement for TMC’s nursing staff. (See list at right.)
The Hiersteiner Award, established in 1997 by Jean
and Walter Hiersteiner, honors staff RN excellence in
patient care. Winners were Diane Schmid and Martha
Murrell, pictured above.
12
From left: LPN of the Year nominee Kristy Willoughby-Randolph,
Hospital Hill LPN of the Year Dena Killday, and Lakewood LPN of
the Year Kimberly Carmichael
The LPN Award was established Advanced Practice Nursing:
in 2008 to honor excellence in
Debbra Bersano, TMC
patient care by a staff LPN.
Lakewood
LPNs of the Year
TMC Hospital Hill:
Dena Killday
TMC Lakewood:
Kimberly Carmichael
The Nursing Excellence Awards
were established in 2009 as part
of TMC’s corporate Journey
to Excellence acknowledging
outstanding RNs in the
following categories: Clinical
Practice; Education and
Professional Development;
Emerging Leader; Experienced
Leader; Nursing Quality;
Community Outreach and
Advanced Practice Nursing.
Nursing Excellence Awards
(Corporate awards)
Clinical Practice: Amanda
Carroll, TMC Hospital Hill
Project SEARCH provides a pathway to employment success for these students.
Bridget Mumphrey
The Project SEARCH model teams a local business, TMC Lakewood, a school district and
community agencies that support the job search effort. The partnering agencies include
Truman Employment Services, Missouri Department of Vocational Rehabilitation, and the
Kansas City Regional Office of the Missouri Division of Developmental Disabilities. The
program is dedicated to workforce development that benefits the individual, community and
workplace. The ultimate goal is competitive employment for the students.
In addition, scholarship
recipients for the Nursing
Excellence in Education Fund
(NEEF) were announced.
The NEEF Scholarship fund was
created through the generosity
of current and former TMC
employees. The scholarship
was established to create a
solid financial foundation for
the advancement of nursing
excellence at TMC.
Fall 2013 Recipients
Lakewood Long Term Care:
Jennifer Johnson
Hospital Hill Critical Care:
Melissa Monahan
Behavioral Health: Rita Paul
Hospital Hill Telemetry: Nada
Education/Professional
Petrovic
Development: Rosemary Friend,
TMC Lakewood
Hospital Hill Perioperative
Services: Jennifer Stallbaumer
Experienced Leader: Andrea
Verba, TMC Lakewood
Spring 2014 Recipients
Hospital Hill Telemetry:
Emerging Leader: Hannah
Stephanie Atomsa, RN
Young, TMC Hospital Hill
Lakewood LDRP: Brigette Cady
Quality: Heather Murray, TMC
Hospital Hill
Hospital Hill – Behavioral Health
Inpatient: Devin Donegan
Community Outreach: Raquel
Garcia, Community Health
Hospital Hill NICU: Ashley
Education
Henry
Truman Medical Center Lakewood has teamed with the Independence School District to give
students in their final year of high school an opportunity to learn valuable job skills through
hands-on work experience in a Project SEARCH program.
Kyle King
“Lakewood’s partnership with
the Independence School
District continues to grow
and produce great outcomes
for the community. Project
SEARCH is particularly special
in that we can have such a
positive influence in training
and readying students for
employment in the healthcare
field. It is just good business.”
Charlie Shields
Chief Operating Officer
Truman Medical Center Lakewood
Students interested in Project SEARCH underwent a rigorous interview process to gain
acceptance to the program. They then had to meet all requirements that TMC employees
meet to secure a position. Through this process, students learned what they must do to gain
competitive employment, from interviewing to resum development. Once accepted, the
students spent their senior year on-site at TMC Lakewood.
During the 2013-2014 school year, six students participated in three 10-week internships
to explore different career fields. The students worked in several departments including
Rehabilitation Services, Sterile Supply, Labor and Delivery, the Auxiliary Gift Shops, Dietary
Services and Environmental Services.
We had two Project SEARCH students and it was wonderful to see them flourish and come
out of their shell. Both of our interns completed the tasks with competency and proficiency.
It was a pleasure to work with them,” said Vicki Ross, Director of Rehabilitation Services at
TMC Lakewood.
The Independence School District provided an on-site special education teacher to work with
the students on job readiness and independent living skills.
Program organizers say the students displayed and understood the importance of following
directions, being on time and working as a member of a team.
“We have had a very successful year with three out of the six interns already placed in
competitive employment,” said Barbara Warner, program director for employment services
at TMC Behavioral Health. “We look forward to continuing this program and have already
selected 6 candidates for next school year.”
13
2301 Holmes
Kansas City, MO 64108
www.trumed.org
TRUMAN MEDICAL CENTERS
Best
at its
SUMMER 2014
TERI SCOTT
Teri W. Scott, DNP, APRN-BC,
joined TMC in April as the new
Corporate Director of Advanced
Practice Providers. In this role she
will provide oversight, coordination and integration of Advanced
Practice Providers (APPs) across
the Truman Medical Centers continuum of care.
JANIE NESS
Janie Ness is TMC’s new Corporate
Director of Financial Counseling
Center Services. Janie started with
TMC in February 2006 and has
served as Interim Director of FCC
since March 2014. Prior to this, Janie
served as manager of the TMC Hospital Hill Financial Counseling Center from 2006 to 2009. She assumed
the position of Manager of the TMC
Lakewood Financial Counseling Center in May 2009.
ROZANNE PRATHER
Rozanne Prather, TMC Charitable Foundation marketing director, was named
Volunteer of the Year by the Northland
Regional Chamber of Commerce at their
annual Excellence in Education Banquet.
She was commended for contributing her
time and talent to many worthy causes,
including her church and her children’s
schools.
RON TANKEL
A manuscript by Ron Tankel, BS, CTRS,
recreational therapist for TMC Behavioral
Health, has been accepted for publication in
a national magazine, The American Journal
of Recreation Therapy. His article, “Therapeutic Recreation and the 12 Steps, “is a
description of a community-based treatment
program designed to address physical health
issues associated with severe and persistent mental illness.
CECELIA CLARK
Congratulations to Cecelia Clark, RN,
4 Green at TMC Hospital Hill, who was
named the recipient of the Daisy Award for
April 2014.
Pinnacle is published by Truman Medical Centers Public Relations, Marketing and Brand Management Department. To contact the Pinnacle editorial team: E-mail: [email protected]
Phone: 816.404.3785 Fax: 816.404.3779
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vision. If you prefer not to receive our mailing, please write to Truman Medical Centers, Office of
Marketing and Public Relations, 2301 Holmes, Kansas City, Mo. 64108 or call 816-404-3785.