Interface Edition 2

Interface
Interface
for Amadeus users in the Indian subcontinent
Edition 2/2016
Industry Speak
Page 5
Events
Page 11
Products+
Page 19
Provider
Page 31
Global News
Page 35
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CONTENTS
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Contents
June 2016
Industry Speak 05
•
•
Providers 31
Burning issues facing tourism in India today
• Emirates Cricket Tournament for Travel Agents in West India,
What the press has to say
• Malindo Air Seminar in Nepal and Bangladesh Market co-
co-sponsored by Amadeus.
sponsored by Amadeus
Events 11
• Bird Mobility @ Auto Expo 2016
• Bird Mobility participates in RIE 2016
• Holi Celebrations with our travel partners
• Women In Aviation International – India Chapter
• Bird Group participates in Arabian Travel Market 2016
• Bird Group associates with Hotel Investment
ConferenceSouth Asia (HICSA) 2016
• “Zorawar” @ iSkate
• Baaghi @ iSkate
Product+ 19
•
•
•
•
•
•
•
•
Amadeus Hotel Plus
Birdres Lounge
The “Bus” Tab
• Airlines Joining BSP recently
• PNR Claim implemented with Biman Bangladesh
• Airlines Migrated to ALTEA Suites
• Airlines Participating in ATC
Global News 35
•
•
Spring Airlines partners with Amadeus to bolster
international expansion
Singapore Airlines to adopt next generation Amadeus
Revenue Management technology
•
Copenhagen Airports underlines commitment to the cloud
with major 10 year Amadeus partnership
•
L ufthansa Group chooses Amadeus to deliver new load
control system
•
A madeus and LATAM renew partnership to power
international network expansion
New LP Entries Introduced to replace some earlier format
entries
Electronic Miscellaneous Document (EMD) -EMD Supporting
Documents – Service restrictions
Pro Printer: upgrade required to version 5.2P100
Amadeus Ticket Changer – ATC Reissue – Repricing with
Fare Family options
Air Passenger Duty Exemption in the United Kingdom (UK)
Published by:
Marketing & Corporate Communications
E-9, Connaught House, Connaught Place
New Delhi - 110 001
Graphics & Design by:
Marketing & Corporate Communications Team
For Private Circulation only
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Tidings
from Managing Director’s desk
India’s aviation on a new high
India’s airspace hasn’t always been so
lively or attractive. The government had
a monopoly on national air carriers and
strict aviation policies blocked foreign
ventures. That all changed with deregulation in 1994.
Air India, the country’s national carrier,
has been carrying the India flag around
the world for decades. Low-cost carriers
now rule Indian skies, with the likes of
Indigo and Spicejet accounting for two
thirds of the domestic market. While
most other airlines are removing frills,
however, Vistara, a new full-service
carrier, is adding them in.
Traffic figures for the month of
December 2015 released by aviation
regulator Directorate General of Civil
Aviation (DGCA) shows that in calendar
year 2015, Indian carriers flew 81.09
million domestic passengers, up 20 per
cent over the year 2014, making 2015
one of the better years for Indian
aviation.
Average domestic load factors in
the industry in 2015 was 82 per
cent compared to 76 per cent of the
previous year. The increase in domestic
capacity and increase in load factors
have resulted in large growth.
Between April 2015 and January 2016,
the number of international passengers
flying to and from India grew by 7.6%,
while domestic passenger traffic was
up 20.6%. By 2020, India’s airports are
expected to carry as many as 369
million passengers compared to the
current 190 million. As of today, just a
little over 2% of Indians take to the skies.
The huge potential has now forced
global aircraft makers to woo Indian
companies to buy more planes.
According to Boeing and Airbus,
the world’s two largest such firms,
India is expected to order more than
1,600 aircraft over the next 20 years.
Forecasted growth for India’s domestic
traffic is expected to be around 15%
for the current year.
By all means, India seems to be on
a cusp of a civil aviation revolution.
Aviation Industry in India holds around
69% of the total share of the airlines
traffic in the region of South Asia. This
time period, thus, is critical for the
industry and requires serious governance
and leadership to create global Indian
institutions.
To summarize, triggered by the reforms
that started almost 2 decades back,
India’s civil aviation sector is ready to
become one of the largest in the world.
While the opportunities are immense,
the vulnerability of our skies has also
grown manifolds.
In 2016, we will focus on the following
objectives, all aimed at improving
quality, pursuing partnerships with
key stakeholders and playing our part
in strengthening and broadening our
collaboration.
Let us aim in achieving our vision for
Amadeus, as a leading transaction
processor that is built around the
needs of its users and stakeholders,
providing the best and most accessible
information to the global travel and
tourism industry.
Here’s raising a toast to new
opportunities.
Ankur Bhatia
Managing Director
Amadeus Indian subcontinent
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Industry Speak
Aviation news
• Burning issues facing tourism in India today
• What the Press has to say
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INDUSTRY SPEAK
Burning issues facing tourism
in India today
By Anil Mathur
Tourism, like much else in India, presents
a fuzzy picture, with much scope for
confusion and even contradiction, reflected
in the classic example of half-full half
empty glass scene. But what cannot
be denied is the fact the fascinating
travel and hospitality industry is facing
some burning issues, calling for urgent
attention, so that the benefits of job
creation and contribution to the economy
are derived by all the stakeholders.
The much acclaimed Incredible India
campaign is due for a fresh lease of life,
taking into account the new developments.
Branding at the State and local level is
required as well as planning from down
to up, rather than the other way. The
E visa regime is being called a game
changer but for the full advantage to
flow, it should be made valid for multiple
entries, and for longer period. Safety and
security need greater attention in India,
even though it may be said to be issues
in many countries.
Many players in the industry narrate
stories of how cheating by touts and
others are harming tourism, and this
needs to be treated or curbed on a
war footing before more harm is done.
Airports need special attention, as that
is where the foreign tourist gets first
impression of the country.
The benefits of Skill Development
schemes must reach the tourism sector
in full measure, with the knowledge
that skills - rather than just degrees give you the jobs. The need of adequate
language guides at the right places
cannot be emphasised enough.
It is well known that the China
outbound market is booming, or even
bursting, but are we prepared to cater
to it?
Wellness, medical, MICE, adventure are
segments which need to be nurtured,
so that India gets the best out of
these. The E visa for short yoga courses
is welcome but it should be extended to
other areas as well.
Technology is fast changing and the
challenge is to integrate it into the
industry. Amadeus has done pioneering
work in this and the burning issue is how
the industry can make best use of it.
Clearly, there can be no tourism without
the States, and many States, such as
Rajasthan , need better air connectivity.
For example, Jaipur should be capable
of handling international flights. Several
airports in many States are not functional
which should not be hapening.
The marketing effort through tourist
offices, embassies and through other
means must be augmented as soon as
possible. In days to come much more
is going to be heard on ethical tourism
policy by which all segments and
stakeholders, agents, portals and hotels,
will gain.
INDUSTRY SPEAK
Here is what some leading players have
to say about burning issues;
Bhim Singh,
Managing Director, Rajasthan Tours,
based in Jaipur, feels that ‘the state
must have more flights to Jophpur,
Jaisalmer and Bikaner, and Rajasthan
must get more exposure at international
events like ITB and WTM.’ Reliable data
and statistics must be made available
and more language guides must be
hired and trained. Domestic tourism has
kept the flag flying, in the absence of
increase in international arrivals.
Nimit Chowdhary,
Nodal Officer, IITTM, Noida
who has wide international exposure,
wants more stress on projects, rather
than class room teaching. Branding
should be done so that the local needs
and focus is met.
Anil Bhandari,
Chairman AB Smart Concepts,
feels that Swacchh Bharat, launched
in 2014, is yet to pick up. Safety and
security is a big issue. Visitor experience
should be enhanced. Connectivity and
way side amenities must be augmented,
along with other infrastructure which
is growing at a snail’s speed. Japanese
and Chinese language guides must be
increased.
Mukesh Goel
Director, Oriental Travels, says ‘top
priority should be given to stop cheating
and touts be removed from airports,
otherwise more harm will be done.’
J.Taneja
Managing Director, TSI, says that ‘the
challenge is to get the right people into
the industry.’
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Rajendra Kumar,
Director, Vivanta The Ambassador
Hotel New Delhi, feels that only those
dedicated to the industry must come
and stay on.
So we see that currently the industry
in our country is faced with a lot of
challenges and burning issues. There
is a huge potential and resources but
until these issues are not addressed
seriously, the industry will face only a
stunted growth and will not be able to
rise to the level it ideally should.
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SPEAK
What the Press has to say
INDUSTRY SPEAK
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Events
Across Amadeus Indian subcontinent
• Bird Mobility @ Auto Expo 2016
• Bird Mobility participates in RIE 2016
• Holi Celebrations with our travel partners
• Women In Aviation International – India Chapter
• Bird Group participates in Arabian Travel Market 2016
• Bird Group associates with Hotel Investment ConferenceSouth Asia
(HICSA) 2016
• “Zorawar” @ iSkate
• Baaghi @ iSkate
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EVENTS
Bird Mobility @ Auto Expo 2016
Bird Group participated in Auto Expo 2016 at India Expo Mart, Greater Noida
where we showcased products such as Segway, Bird Hoverboard, Gocycle,
Ninebot, Ninebot mini & NanoWin.
With over 108 new products launched and unveiled and over 7 lakh footfalls
receiv ed, the Expo strengthens the belief of the manufacturers in the Indian
automotive industry. The show witnessed various Bollywood stars including
Akshay Kumar, Katrina Kaif, Ranbir Kapoor, John Abraham, Alia Bhatt, Anil
Kapoor, Manoj Bajpayee turning up for various events. The cricketing fraternity
too had a fair share of representation in the form of Sachin Tendulkar, Zaheer
Khan, Virat Kohli, Piyush Chawla and former cricket legend Mohinder Amarnath.
Bird Mobility participates in RIE 2016
Bird Mobility participated in EO (Entrepreneurs’
Organization) RIE 2016 (R&R Lounge) at Taj
Palace, New Delhi. The group showcased
Segway & Bird Hoverboard to 142 members
of EO at the lounge. The theme for the event
was “ZindaDilli – Being Alive” which captures
the passion in the capital city of Delhi. The
Regional Integration Event (RIE) witnessed
members participating from all over the world.
It provided a great platform for networking &
learning activities with eminent speakers from
various industries and disciplines.
EVENTS
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Holi Celebrations with our travel partners
A celebration of Holi, a Hindu
festival that commemorates the
triumph of good over evil and marks
the beginning of spring. Amadeus
team from North, East & West
celebrated the festival with their
travel partners by personally visiting
them along with gulal, sweets,
colorful wigs & dhol.
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EVENTS
Women In Aviation International –
India Chapter
Ms. Radha Bhatia President Women
In Aviation International (WAI), (India
Chapter) hosted the first conference of
the newly formed India chapter of the
US based non profit organization Women
In Aviation on 15th April 2016. The Panel
discussion on THE INVISIBLE FORCE was
held at Dusit D2. The chief guest for the
conference is be Hon. Minister of state
for Skill development Mr. Rajiv Pratap
Rudy. The Lighting ceremony was done
by Mr. Rajiv Pratap Rudy, H. E. Mr Jan
Luyx, Radha Bhatia & Neelam Pratap
Rudy. The Program was convened by well
– known media personality Sonia Singh
and Fatima Karan. The panelists for the
event were Ms. CJ Collins, FAA Senior
Representative, South Asia and Dr. Renu
Parmar, IES, Senior Advisor, Government
of India, Ministry of Civil Aviation, Mr.
Ashwani Lohani, Chairman & Managing
Director, Air India Ltd, H. E Mr. Jan Luyx,
Ambassador of Belgium to India, Sri
Lanka, Bhutan, Bangladesh, Nepal &
Maldives, Dr. Frank, Fichert, Deputy Dean,
University of Applied Science, Worms
Germany, Ms. Sally Jones, Chief Financial
Officer, ExecuJet Aviation Group, Ms.
Fatima Subramanian, Director – Fuel
Services and support, skyplan services.
EVENTS
Bird Group participates in
Arabian Travel Market 2016
Bird Group participated in the Arabian
Travel Market from 23rd April to 28th
April, 2016 at the Dubai International
Conference and Exhibition Centre. The
group showcased the hospitality vertical
with Dusit Devarana New Delhi, Royal
Park London, Forbury & Dusit D2. Arabian
Travel Market is a travel and tourism
event unlocking business potential
within the Middle East for inbound
and outbound tourism professionals.
Approaching its 21st year, the show has
grown to become the largest showcase
of its kind in the region and one of the
biggest in the world.
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Bird Group associates
with Hotel Investment
Conference South Asia
(HICSA) 2016
Bird Group participated in the 12th
edition of Hotel Investment Conference
South Asia (HICSA) from 05th - 06th
April 2016, at JW Marriott New Delhi
Aerocity. HICSA, a two-day conference
dedicated to the hospitality industry, is
widely viewed by global industry leaders
as the premier hospitality event for
the South Asian region Valued for its
networking opportunities and high level
contacts as much as for its content-rich
sessions, HICSA attracts overwhelming
participation from hotel owners, investors,
operators, bankers and industry specialists
who come together to share their best
practices, new ideas and the latest
market trends.
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EVENTS
“Zorawar” @ iSkate
Bird Group/Amadeus India hosted a press
conference on 28th March, 2016 for the
music video launch of Movie “Zorawar” at
iSKATE, Ambience Mall, Gurgaon. Present
at the venue were the lead actor Yo Yo
Honey Singh along with Gurdas Mann.
The story of the emotional journey of
a young Indian soldier, Special Agent
Zorawar Singh (Honey Singh) and his
search for his long-lost father.
Baaghi @ iSkate
iSKATE recently hosted a Press
Conference for Bollywood Movie
“Baaghi”. It is a story of a troubled
young man falls for the girl being
wooed by his rival, shortly after
arriving at a martial arts academy.
Movie stars Tiger Shroff and Shradha
Kapoor were present at iSKATE to
have an informal session with the
media. Fans also enjoyed stunt &
dance performances by Tiger Shroff &
Shradha Kapoor.
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Product+
Airline news & joint promotions
• Amadeus Hotel Plus
• Birdres Lounge
• The “Bus” Tab
• New LP Entries Introduced to replace some earlier format entries
• Electronic Miscellaneous Document (EMD) -EMD Supporting Documents
– Service restrictions
• Pro Printer: upgrade required to version 5.2P100
• Amadeus Ticket Changer – ATC Reissue – Repricing with Fare Family
options
• Air Passenger Duty Exemption in the United Kingdom (UK)
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P R O D U C T+
P R O D U C T+
Amadeus Hotel Plus
What is Hotels Plus ?
Objective
“Quality products &
quality service begin
with quality thinking.”
The aim is to display GDS and aggregator content in one screen.
Aggregators:
Albatravel
TBOHolidays
Destination Of The World
TravelCube
Bedsonline
Hotel.de
HRS
SunHotels (Pilote)
Travelguru
TransHotel
Teldar
Hcorpo
Benefits:
More properties in one place.
More flexible payment
Creating an active segment in the PNR
Destination Of The World
Completely integrated with current mid and back office
More money made upfront on every hotel sale
Easy to book Multi Room, Children and Meal Plan
Get in touch now
Please contact your nearest Amadeus Helpdesk at 1800-111-200,
www.amadeus.in or visit our Facebook page www.facebook.com/AmadeusSouthAsia
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Birdres Lounge
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Above Ground Levell Lounges are located in the domestic and international terminal at Kempegowda International
Airport, Bengaluru, and are created to soothe and relax the nerves of the travelers by easing the pre-flight fatigue.
These airport lounge services can be booked on Birdres web portal under the tab “Airport Lounge”.
The “Bus” tab
n
Bus operates on over 67000 routes and is
associated with 1800 reputed bus operators.
n
Now RED Bus is available on Birdres.com
n
On Birdres.com you can choose your bus and
your seat, check Seat Maps, perform Online
Cancellation & Mark-up fares.
n
Book from a choice of Luxury & Volvo Bus
with flexible payment options – Credit Limit &
Credit Card.
Get in touch now
Please contact your nearest Amadeus Helpdesk at 1800-111-200,
www.amadeus.in or visit our Facebook page www.facebook.com/AmadeusSouthAsia
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P R O D U C T+
P R O D U C T+
New LP Entries Introduced to replace some
earlier format entries
LP Description
“Leadership & learning
are indispensable to
each other”
LP serves the function of listing passengers by flight/date.
Examples:
With Board and Off Points:
Entry Suggested: LPC/G(C) U (10-99)
Description: LP has the option to combine filter parameters (G
and U) to give a list of Group names having number in party (U),
equal to or greater than 10.
LPC entry is used to Combine” two search criteria (G and U)
With only Board Point:
You can also search with only Off point
LP/6X9/01NOV/***BKK
To redirect output to Printer:
LP/<<FlightNumber>>/<<Flight Date>> /<<BoardPoint
OffPoint>>-P
Entry Suggested: LPC/G(C) U (10-99)
Description: LP has the option to combine filter parameters (G
and U) to give a list of Group names having number in party (U),
equal to or greater than 10.
You can also search with only Off point
LP/6X9/01NOV/***BKK
To redirect output to Printer:
LP/<<FlightNumber>>/<<Flight Date>> /<<BoardPoint
OffPoint>>-P
The filter Option “G”:
filters Group PNRs on a flight. The secondary search criteria C
is used as G(C) to display only the GROUP names, and not the
passenger names in the group. If only G was used, without (C),
then the list would display Group name on a separate line, and
all the assigned names in the group on separate lines
The filter option “U”:
allows you to filter by number of passengers – Since a large
Party is defined as a PNR that has 10-99 passengers, the
secondary search criteria is 10-99
To redirect Output to Printer:
LPC/G(C) U (10-99)/<<FlightNumber>>/<<Flight
Date>>/<<BoardPointOffPoint>>-P
Examples:
P R O D U C T+
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List Group and Passenger Names:
The following entry (without (C)) can be used to even list out
assigned passenger names in the group. The “G” after the serial
number is used to indicate this is the group name.
List assigned names in group PNRs:
The following entry (with (N)) can be used to list out only
assigned passenger names in the group.
Entry: LP/W/Flight Number/Date
Description: LP/W provides a list of passengers by statuses
i.e whose itinerary for queried flight has one of the following
statuses: HL
Format:
LP/W/<<FlightNumber>>/<<FlightDate>>/
<<BoardPointOffPoint>>
To redirect Output to Printer:
LP/ W/<<FlightNumber>>/<<Flight Date>>/
<<BoardPointOffPoint>>-P
Entry Suggested: LX
Description: : LX lists all the cancelled passengers in the flight,
along with the last status (before cancellation).
It serves the same function as LED.
Format:
LX/<<FlightNumber>>/<<Flight Date>>
LX/FlightNumber>>/<<Flight Date>>/<<BoardPointOffPoint>>
You can specify only the Board point as well
LX/FlightNumber>>/<<Flight Date>>/<<BoardPoint>>
Or only a given offpoint
LX/FlightNumber>>/<<Flight Date>>/<<***OffPoint>>
To redirect Output to Printer:
LX/FlightNumber>>/<<Flight Date>>/<<BoardPointOffPoint>>-P
On the operating flight, the marketing PNR is preceded by an*
to distinguish it from the operating PNRs
Entry Suggested: LP/V/Flight Number/Date
Description: LP/V provides a list of passengers without ticketed
elements (PNRs which do NOT have FA FH nor SSR TKNE, TKNA
and TKNM elements) These elements get added at the time of
ticketing and issuance.
Format:
LP/V/<<FlightNumber>>/<<Flight Date>>/
<<BoardPointOffPoint>>
To redirect Output to Printer:
LP/V/<<FlightNumber>>/<<Flight Date>>/
<<BoardPointOffPoint>>-P
Ordering is based on booking class. Within the same class,
alphabetic order is followed There is an indication “G” in the
beginning of the line to differentiate a group name from an
individual name. Number of passengers in the PNR is displayed
before the name
There is an indication “N” to identify passengers booked in
group PNRs
Provides the following info in the display: Date of booking,
Status of Booking (HK,KK,HN etc ), Owner office of the PNR
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P R O D U C T+
Electronic Miscellaneous Document (EMD)
-EMD Supporting Documents – Service
restrictions
Overview:
The Electronic Miscellaneous Document (EMD) is the latest industry standard for Travel Agents to document the sale of an
airline ancillary service or e-ticket related financial charge.
The Amadeus EMD solution offers a wide set of functionalities, including the EMD passenger receipt for the traveller, the EMD
agent coupon and the EMD audit coupon for the travel agent. These EMD documents are printed once an EMD is ticketed.
The EMD passenger receipt, the EMD
agent and audit coupons are enhanced
in order to include the EMD restrictions
as listed below when applicable:
• Non-refundable
• Non-exchangeable
• Non-interlineable
• Consumed at issuance
not foreseen to have any impact on the
Travel agents IT third-party systems.
Customer Target: All Amadeus Travel
Agents across all markets and using
any channel (Selling Platform or Web
services)
Minimum hardware/software
requirements: Not applicable.
The EMD Reasons for Issuance Sub-Code
(RFISC) restrictions are taken from the
pricing record (TSM-P) of the EMD.
Implementation guidelines: No specific
action required by the customers at the
time of activation
Customer Value: Amadeus Travel
Agents will offer to their customers a
complete information on the after-sales
restrictions applicable on the purchased
airline ancillary services.
Competitive analysis: Amadeus offers
a complete EMD solution, fully compliant
with the latest industry mandates and
signed off by IATA, enabling agents to
issue documents for travel related services,
including unbundled airline services.
Customer Impact: This update of the
EMD supporting documents layout is
Main Benefits: Passengers will be
provided with complete information on
the restrictions of the airline service they
purchased via an Amadeus travel agent.
Agents will be provided with the same
information as the traveler
Key Features : The following service
information will be printed on the EMD
passenger receipt, the EMD audit and
agent coupons when applicable to
the service sold (The EMD Reasons for
Issuance Sub-Code (RFISC) restrictions
are taken from the pricing record (TSM-P)
of the EMD.)
• Non-refundable
• Non-exchangeable
• Non-interlineable
Consumed at issuance
P R O D U C T+
Illustration: Please see below.
Sample an EMD passenger receipt with EMD restrictions:
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Pro Printer: upgrade
required to version
5.2P100
Overview:
An upgrade to v5.2P100 is required for all users of
Pro Printer.
Customer Value: The new version of Pro Printer will be
PCI-DSS compliant and will be certified for Windows 10.
Customer Impact: Markets have to upgrade clients
installed on the customers’ computers. Upgrading from a
very old version (e.g. version 3 or 4) might require some
support to ensure a smooth migration.
This change is also applicable on EMD audit and EMD
agent coupons. Sample an EMD agent
coupon with service restrictions:
Customer Target: This rollout applies to all markets
worldwide with users of Amadeus Selling Platform or
Selling Platform Connect who are working with a Pro
Printer version older than 5.2P100.
Market Deployment: All markets are required to upgrade
to Pro Printer version 5.2p100. While the migration may be
problem free for the most recent clients, upgrading from
a very old version (ex. version 3 or 4) might require some
support to ensure a smooth migration.
Launch date by channel: Pro Printer v5.2P100 is already
available for installation in Acceptance in WebConfig. It is
mandatory to perform the upgrade before June 1st 2016.
After this date, previous versions of Pro Printer will not be
supported anymore.
Sample an EMD audit coupon with service restrictions:
Key features: Pro Printer v5.2P100 is PCI DSS compliant.
PCI DSS is the Payment Card Industry Data Security
Standard. The standard was created to keep under
control the way cardholder data is used and stored in IT
applications, with the objective of reducing credit card
fraud. Amadeus is constantly committed to maintaining
PCI DSS compliance for its applications. For this reason, all
previous versions of Pro Printer (i.e. older than 5.2P100)
will not be supported anymore after June 1st 2016. Pro
Printer v5.2P100 also introduces support for Windows 10.
Minimum hardware/software requirements: The
minimum requirements are the same as those for Pro
Printer v5.1P275 and they can be found here.
Main Benefits:
Support for Windows 10
PCI-DSS Compliance
•
•
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P R O D U C T+
Amadeus Ticket Changer – ATC Reissue –
Repricing with Fare Family options
Overview:
New ATC Reissue options are now
available to allow agents to target fares
belonging to a given fare family at
repricing time.
“Respect the training.
Honor the commitment.
Cherish the results.”
Customer Value: With the deployment
of airlines’ fare families for Travel
Agents, ATC users will now be able to
target fare families and to be sure that
the right range of service is associated
to the reissued ticket.
Customer Target: All ATC Reissue users.
Market Deployment : Activated by default
to all users in every market. Available in
cryptic, Selling Platform command page
and Web Services.
Launch date by channel: Available for
all users in production: April 6th 2016.
Minimum Hardware/Software
Requirements: ATC Reissue must be
activated.
Implementation guidelines: This
enhancement is activated by default to
all users in every market.
Key features: Two new repricing options
will be available.
/FF option to request the same fare
family(ies) as the one(s) requested at
first pricing time.
/FF-FareFamilyName to target a given
fare family.
Segment association can be specified
in these options, e.g /FF2,4-ECO or /
FF2,3 (segment association always
refers to segments present in the PNR).
If there is no segment association in the
fare family field, the fare family option
applies for all segments in the PNR.
Both options are combinable with all ATC
repricing entries: FXF, FXQ, FXE and FXO,
combinable with each other and with all
other ATC options except the fare basis
override option.
FQFn, as a follow-up entry, already
available at first pricing, will now
be available after repricing too. This
entry displays description of the fare
family(ies) used for the repricing. “n”
stands for the recommendation number
user wants to target.
Finally, new entry FQF/ATCn will allow
agents to display descriptions of both
fare families used at pricing time and
the fare families used at repricing time.
This will allow agents to compare new
services to the old services the traveler
was entitled to. Entry will help the agent
to identify if a service is missing /added
in the new itinerary compared to the
original one. This entry is available in
two modes:
• As a standalone request, to compare
fare family (ies) conditions from a
given ticket with the fare family (ies)
conditions resulting from repricing of a
new itinerary. New itinerary information
and ticket number are mandatory
in input, e.g. FQF/ATCPARNCE/A6X/
ECOFLEX/TKTYYY-ZZZZZZZZZ
As a follow-up transaction, to compare
services of the fare family(ies) used
at repricing with the original fare
family(ies) of the ticket being repriced.
Recommendation’s number is mandatory
to use this entry as a follow-up transaction,
e.g. FQF/ATC1.
•
Main Benefits : With introduction of
these new ATC repricing options, agents
will now be able to target a specific fare
family at repricing time and be sure to
propose the right level of service to his/
her customers. Clear display of fare
family (ies) description will also simplify
agent work when reissuing a ticket for
his/her customer.
Illustration: New entry FQF/ATC allows
agent to display description of both fare
family (ies) from the original ticket and
fare family(ies) of a new itinerary
P R O D U C T+
First pricing is done with fare family selection; fare
family BIZSVR is targeted:
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27
Service may have changed – Please check new contract
– this warning message warns the agents that condition
associated to each fare families might have changed
between first pricing and repricing (current fare families are
always used at repricing time).
To compare fare family used in previous ticket and fare
families used in the new pricing, FQF/ATC1 as a followup entry can be used by the agent:
PNR updated and repricing with fare family option. BIZSVR
is requested for the outbound, BIZ for the inbound:
Two new warning messages appear on top of the
repricing panel:
Fare Families: (for more details: FQFn) – this warning
message informs the agent that entry FQFn (n being the
recommendation number) can be used to display definition of
the fare family(ies) used for the repricing
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P R O D U C T+
Air Passenger Duty Exemption in the United
Kingdom (UK)
Overview:
The UK government has announced an
Industry mandate detailing a change to
the Air Passenger Duty (APD - Tax code
GB), Passengers up to and including
the age of 15 will be exempted from
this tax.
APD is a tax collected at departure
time from airports in Great Britain,
collected at time of payment for ticket
issue and reflected on the ticket.
This will apply for travel from the 1st
of March, 2016
Background: As per the mandate passed
by the UK Government, the APD will
be exempted for all passengers under
16 years of age travelling in lower
class. Since this mandate is applicable
for travels from the 1st March 2016
onwards, sales can effectively occur
from March 2015.
The mandate is currently being discussed
at the Industry level, and long term
solutions will be discussed in upcoming
working groups planned by IATA.
New change
Amadeus has implemented a partial
solution which will ensure that when the
age is provided in the input, the APD will
be exempted at pricing time.
Impacted areas
Pricing
When the age is provided in the input,
the APD will be exempted for passengers
under the age of 16, in the offline flow.
The age can be inputted by means of
any Passenger Type Code (PTC). The
following existing PTCs could be used
as needed: BNN, CNN, DNN, ENN, FNN,
GNN, INN, JNN, LNN, MNN, PNN, TNN,
UNN, VNN, YNN.
PTCs such as ANN (Age Restricted
Companion), SNN (Restricted Senior
Citizen) however will not be relevant for
younger passengers.
For example: For pricing a PNR with a
passenger of age 14 using FXP/RB14
would be exempt from the GB tax (FXP
in the transaction for PNR pricing, R is for
Restrictions and B14 is the PTC BNN with
NN substituted by the age).
For cases where the aforementioned
PTCs are not compatible with the way
the fare is filed, the Exempt tax option
can be used at Pricing time, which allows
the GB tax to be exempt and the TST
remains automatic.
For example: FXP/R,ET-GB will exempt
GB tax
Reservation
As mentioned above, Amadeus has
implemented a filing workaround which
is dependent on the age and the date
of birth of the passenger being input
in the flow. This is to ensure that APD
is exempted from pricing as regards to
passengers over 12 and under 16.
This solution will work for any channel
used (Cryptic, Web Services, Edifact,
front-end) as long as the age and the
date of birth is provided correctly in the
request to the Pricing system.
Additionally to the pricing entry,
Amadeus recommends to enter the PTC
and the Date of Birth in the passenger
name as follows:
Ex: NM1JOHN/SMITH MR(B15)
(IDDOB20AUG2002)
This information will be then reported in
the RET/HOT file and can be more easily
extracted by Revenue Accounting in case
of auditing.
Besides, Amadeus advises to fill in SSR
DOCS with Date of Birth as well to be
aligned with IATA recommendations.
SR DOCS TG HK1-----20AUG02-F-JOHN-SMITH
For further details and long-term
solutions please contact Amadeus.
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P R O D U C T+
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Providers
Airline news & joint promotions
• Emirates Cricket Tournament for Travel Agents in West India,
co-sponsored by Amadeus.
• Malindo Air Seminar in Nepal and Bangladesh Market co-sponsored by
Amadeus
• Airlines Joining BSP recently
• PNR Claim implemented with Biman Bangladesh
• Airlines Migrated to ALTEA Suites
• Airlines Participating in ATC
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PROVIDERS
Airline News
Functionalities and Enhancements
Emirates Cricket Tournament for Travel Agents in West
India, co-sponsored by Amadeus.
Emirates held a Cricket Tournament for
Travel Agents in Mumbai on the 12th
-13th March and 19th -20th March 2016.
Amadeus was one of the sponsors of
the event. Top travel agents along with
team Amadeus were the participants in
the event which was a great success.
On 10th March 2016 gala dinner
was hosted by Emirates where Entire
Emirates team was present with South
African Cricket team player Jhonty
Rhodes was the star of the event.
All sponsors were called on stage for a
group Picture with Jhonty Rhodes.
Lax Rangers were the winner of the
Tournament, while each player was
given a participation memento on both
the days after each match.
Malindo Air Seminar in Nepal and Bangladesh Market
co-sponsored by Amadeus
Malindo Air and Amadeus held a
seminar for travels agents in Nepal &
Bangladesh Market.
The event was held on 29th Feb,
2016 and 06th Mar, 2016 in
Bangladesh and Nepal respectively.
Malindo Air team presented their flight
operations and general airlines policy.
Around 100 participants from the
trade attended the workshop in both
markets., Amadeus also showcased
its products to the agents. The event
was a great success in both Nepal
and Bangladesh markets.
PROVIDERS
Airlines Joining BSP recently
Airline
Market
Date
TAAG (DT)
India
March 2016
Delta Airlines (DL)
Bangladesh
Feb 2016
Malindo (OD)
Nepal
Feb 2016
PNR Claim implemented with
Biman Bangladesh
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Airlines Migrated to ALTEA
Suites
Amadeus Group is pleased to announce that airlines below
migrated to ALTEA Suites:
Airlines
Date
Swiss
January 2016
China Airlines
March 2016
Mandarin Airlines
March 2016
Airlines Participating in ATC
Amadeus Ticket Changer maximises efficiencies by
automating airline ticket reissues and refunds.
Amadeus announces addition of few more airlines in ATC
(Amadeus Ticket Changer) as below.
Amadeus implemented PNR Claim with Biman Bangladesh
Airline in Bangladesh Market in March 2016.
Travel Agents will now be able to claim the pnr for groups
on Amadeus system using the following entry below:
ROBGXXXXX (xxxxx – represents the airline record locator)
Airline
Market
Date
Turkish Airlines
All Markets
March 2016
Cathay Pacific and
Dragon Air
All Markets
April 2016
Oman Air
All Markets
April 2016
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Global News
Across the Amadeus world
• Spring Airlines partners with Amadeus to bolster international expansion
• Singapore Airlines to adopt next generation Amadeus Revenue
Management technology
• Copenhagen Airports underlines commitment to the cloud with major 10
year Amadeus partnership
• Lufthansa Group chooses Amadeus to deliver new load control system
• Amadeus and LATAM renew partnership to power international network
expansion
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G LO B A L N E W S
Spring Airlines partners with Amadeus to
bolster international expansion
North Asia’s largest low-fare airline adopts Amadeus Ticketless Access to give travel agencies a more
efficient way to sell its content, as the airline targets international markets for higher growth.
Amadeus today announces a
partnership with Spring Airlines, North
Asia’s largest low-cost carrier, furthering
our commitment to power Chinese
travel companies global expansion.
At a time when airlines around the
world are scrambling to make inroads
into the Chinese air travel market – in
line to become the world’s largest in
two decades – Spring Airlines is setting
its sights on the international market
to accelerate growth. The Shanghaibased airline expanded its international
capacity by 165 per cent in the first
10 months of 2015, and capped off a
momentous year with an order for 60
new A320 aircraft.
Filling those aircraft will be critical,
and the airline is counting on the
travel agency channel to help it do
that. The partnership with Amadeus
will see Spring Airlines adopt Amadeus
Ticketless Access with our unique light
ticketing technology to promote its
domestic and international routes and
affordable fares through Amadeus’
global travel agency network. Spring
Wang Zhenghua
Chairman of Spring Airlines
“
We are confident in Amadeus’ position as a global
leader to help us embrace a bigger role in the
international market, bringing more travellers into
China.
,,
Airlines content is available as of
today to Amadeus travel agents in
Hong Kong, Japan, Macau and Taiwan
– key growth markets for the airline
– and will be rolled out to Amadeus
subscribers worldwide by the end of the
year.
agencies greater access to our low
fares, which we expect to translate
into increased flight bookings. We are
confident in Amadeus’ position as a
global leader to help us embrace a
bigger role in the international market,
bringing more travellers into China.”
Wang Zhenghua, Chairman of Spring
Airlines said, “We have big ambitions
to expand both regionally and
internationally, and the travel agency
channel is a critical component to
supporting that growth. We are pleased
to partner with Amadeus to give
the world’s largest network of travel
With Amadeus’ unique light ticketing
technology, Amadeus-connected travel
agencies can now easily search, process
and book Spring Airlines’ content using
the same booking flow as that used
for traditional carriers, without being
subjected to any surcharge. Spring
Airlines’ affordable fares displayed via
G LO B A L N E W S
Amadeus will have parity with all other
third party distribution channels.
With direct access to Spring Airline’s
inventory, travel agents can view the
airline’s real-time fares and availability
in the same screen as all other airlines,
and make bookings seamlessly with
the complete integration of traditional
shopping, booking and back-office
processes.
Decius Valmorbida, Vice-President of
Distribution Marketing, Amadeus, said,
“Our light ticketing technology is unique
in the marketplace. It allows travel
agents to book flights with low -cost
and hybrid carriers in the same way
as they do with full-service carriers –
bringing great possibilities for growth in
the travel agency channel. We are very
pleased to be partnering with Spring
Airlines to support their international
expansion with this technology.”
Hazem Hussein, Executive Vice
President, Airline Commercial, Amadeus
Asia Pacific commented, “Spring Airlines
is often lauded as the most successful
budget carrier in China and a model for
efficiency. We couldn’t be more proud
that they have chosen to work with
Amadeus as they move into their next
phase of growth. By giving our travel
agency partners an easier way to book
Spring Airlines flights, we are enabling
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them to cater to growing demand for
low-cost travel to and from China.
Likewise, the partnership will pave the
way for increased yield for the airline,
and is a testament to our ongoing
commitment to help Chinese travel
players expand their reach to the global
market.”
In 2015, Amadeus saw an 11%
increase over 2014 in total bookings
on LCCs by travel agencies. Today,
more than 80 LCCs and hybrid carriers
distribute their fares to travel agencies
through Amadeus.
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G LO B A L N E W S
Singapore Airlines to adopt next generation
Amadeus Revenue Management technology
Singapore Airlines to adopt Amadeus Altéa Network Revenue Management, Amadeus Dynamic
Pricing and Amadeus Altéa Group Manager solutions.
Amadeus announces a deepening of their partnership with
Singapore Airlines, with the airline signing up for the full suite
of Amadeus Revenue Management solutions. This will provide
the airline with the necessary platform to future-proof its
revenue management capabilities, allowing the carrier to react
more nimbly in the face of a rapidly evolving landscape.
With this agreement, Singapore Airlines will adopt Amadeus
Altéa Network Revenue Management, a next generation O&D
based Revenue Management system designed with the future
in mind, fully integrated with new merchandising practices
such as dynamic pricing, fare families and ancillary sales.
Drawing on data from multiple sources, it will provide faster,
more accurate and intelligent recommendations on the best
price and packaging of airline offers.
“A changing landscape requires a revolutionary approach.
Traditional revenue management is no longer adequate to
support the complex needs of network carriers, and this is
where ‘big data’ creates opportunities for more sophisticated
practices. Amadeus is in a unique position to offer solutions
“
Hazem Hussein,
Executive Vice President,
Airline Commercial, Amadeus Asia Pacific
Singapore Airlines and Amadeus have
enjoyed a longstanding partnership that
has been built on a shared commitment
to innovation and customer service.
,,
that extract value from our extensive data, so that airlines
can meet traveller purchasing habits across a variety of
channels and devices,” said Julia Sattel, Senior Vice President,
Airline IT, Amadeus IT Group.
Singapore Airlines will also adopt the Amadeus Dynamic Pricing
and Amadeus Altéa Group Manager solutions.
Singapore Airlines had a clear vision for the next stage of
its revenue management and pricing strategy, and we are
pleased to have been chosen to bring this vision to life.”
G LO B A L N E W S
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Copenhagen Airports underlines commitment
to the cloud with major 10 year Amadeus
partnership
Landmark agreement, including both Kastrup and Roskilde airports, will provide IT foundation to
support Copenhagen’s vision to become the leading air transport hub for Northern Europe.
The airports will adopt a wide range of Amadeus solutions replacing their current Air Traffic
System, including a cloud-based AODB and RMS, hosted entirely off-site.
Copenhagen Airports, the company that
owns and operates the Copenhagen
airports of Kastrup and Roskilde, has
chosen Amadeus as a long-term IT
partner. This strategic partnership, in
which Amadeus will provide Copenhagen
Airports with next-generation cloudbased technology, will provide far
reaching benefits including an improved
operational performance and customer
experience.
The agreement will see nine Amadeus
solutions being implemented to
replace the current Air Traffic System,
transforming operations across a
diverse range of areas:
lAirport Collaborative Decision
Making Portal: enables all partners
at the airport such as airlines, ground
handlers and refueling companies to
access a common portal and consistent
operational information, thus greatly
improving operational efficiency and
situational awareness.
l Airport Operational Database
(AODB): acts as the central ‘brain’ for
the airport. The cloud-based AODB
will provide real-time, consistent and
timely information to all stakeholders
and systems. Copenhagen’s new AODB
will be hosted off-site, removing the
need for any local infrastructure. It will
be delivered as Software-as-a-Service
(SaaS) which by design simplifies IT
systems and reduces the complexities
of systems integration between siloed
stakeholders and data providers.
l Baggage Reconciliation System
(BRS): an innovative reconciliation
solution which matches real-time
passenger, flight and baggage data
from check-in until flight departure.
Moving to Amadeus’ BRS will enable
Copenhagen to retire three legacy BRS
systems and ensure 100% baggage
reconciliation.
These solutions are in addition to the
Amadeus Airport Fixed Resource
Management Solution (RMS), which
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G LO B A L N E W S
was developed jointly with Copenhagen
Airports, and deployed last year. With
an advanced method of capturing
stakeholder information, the cloudbased RMS offers the best possible
recommendations on how to allocate
fixed airport resources such as stands
and gates, thus enabling Copenhagen
to increase its capacity with a smaller
infrastructure investment.
Christian Poulsen, CIO and VP for
Assets & Technology at Copenhagen
Airports, describes the role IT plays in
supporting their strategic objectives: “We
have an ambitious vision to become a
world-class hub for Northern Europe.
Our objective is to grow from 25 to 40
million passengers per year, and as a
part of this focus we are optimising our
infrastructure to better help our airline
partners to serve the increasing number
of international routes and operations.
John Jarrell, Head of Airport IT at
Amadeus, said: “We look forward to
helping Copenhagen harness the power
of the cloud through this landmark
agreement. Airports around the world
are considering how new approaches to
technology can help increase capacity,
efficiency, the passenger experience and
open new revenue streams, whilst also
delivering more competitive services to
Christian Poulsen
CIO and VP
Assets & Technology at Copenhagen Airports
“
We have chosen Amadeus as a strategic partner.
Amadeus has the proven experience and leading
cloud capabilities to deliver an operational traffic
IT solution which will enable us to meet our goals
whilst in parallel ensuring we keep our focus on
continued innovation.
,,
their airline customers. With the ongoing air traffic capacity constraints
that exist in Europe we are seeing a
shift in the industry as airport operators
such as Copenhagen Airports, a
company consistently recognised for its
efficiency and emphasis on innovation,
take advantage of the benefits of the
cloud.”
Amadeus’ Airport IT division was created
in 2011 and has seen rapid organic
growth as well as the acquisition of
UFIS Airport Solutions in 2014 and more
recently the acquisition of Air-Transport IT
Services in 2015.
G LO B A L N E W S
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Lufthansa Group chooses Amadeus to deliver
new load control system
Lufthansa Group signs major framework contract for Amadeus Altéa Departure Control Flight
Management.
This new contract sees the Lufthansa Group adopt the full Amadeus Altéa Suite across its
network carriers.
Ensuring a stable and safe load control
– or in other words, that the weight
and balance of the aircraft is optimised
– is one of the main operational
challenges airlines face. Load control
plays a vital role in increasing
efficiency, on-time performance and
reducing fuel costs. And so with this in
mind, Lufthansa Group and Amadeus
have reached an agreement that
will see the group’s airlines adopt
Amadeus Altéa Departure Control Flight
Management, starting with Lufthansa,
Swiss International Air Lines, Brussels
Airlines and Lufthansa Cargo.
Amadeus Altéa Departure Control
Flight Management automates aircraft
load control and optimises every
flight departure by analysing the
passenger and cargo load, calculating
fuel requirements and defining the
optimal aircraft load distribution. Once
implemented across Lufthansa Group,
the system will optimise loads for the
group’s 3,000 daily flights.
“A stable flight handling for our
worldwide operation is one of our main
Julia Sattel
SVP, Airline IT at Amadeus
“
Lufthansa was looking to replace its legacy system
with a new, state-of-the-art flight management
solution, and we are pleased that Amadeus Altéa
Departure Control Flight Management was chosen.
objectives, but so is using a flexible
product,” says Claus Filkorn, Postholder
Ground Operations, Lufthansa German
Airlines. “After evaluation of the
available options, we have chosen
an established, new generation flight
management system. Our agreement
with Amadeus means we can expect
automated fuel calculations and
functional improvements.”
“Lufthansa was looking to replace its
legacy system with a new, state -ofthe-art flight management solution, and
we are pleased that Amadeus Altéa
Departure Control Flight Management
,,
was chosen,” comments Julia Sattel,
SVP, Airline IT at Amadeus. “Lufthansa
is one of the first airline groups to adopt
the solution across all of its network
carriers. That will enable the group to
further centralise its load control sites
and improve operational efficiency.”
In 2015, Lufthansa Group’s airlines
carried over 100 million passengers,
whereas Lufthansa Cargo carried 1.6
million tons of freight and post.
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G LO B A L N E W S
Amadeus and LATAM renew partnership to
power international network expansion
Amadeus has reached an agreement
with LATAM Airlines Group S.A.
(“LATAM”) for global distribution
services. Opening new routes and
reaching partnership deals with other
fellow carriers is a big part of a
network expansion strategy, but it
is just as crucial to ensure that new
content is made available to the
widest possible customer base.
With the full content agreement in
place, travel agencies subscribed to
the Amadeus system will have access
to all of LATAM’s flights and other
services. Flight availability, pricing and
other conditions provided to Amadeus
travel agencies will be the same as
in other channels, including LATAM’s
website. Moreover, LATAM and
Amadeus have agreed to continuous
cooperation to accelerate LATAM’s
merchandising capabilities with
ancillary services to be made available
to Amadeus travel agencies.
José Luis Rodríguez
VP, Ancillary Revenue & Tours
LATAM Airlines Group
“
Our collaboration with Amadeus will allow us to
continue making use of an important distribution
channel worldwide, allowing us to specifically target
our growing network of international markets
The airlines that are part of LATAM
Airlines Group already serve more
than 70 million passengers a year,
making LATAM the biggest airline
group in Latin America with over 140
destinations. LATAM and its affiliates
recently announced the launch of six
new international routes, including the
first direct flight by a Latin American
carrier to Africa (Johannesburg) by
TAM Airlines.
Joost Schuring, Vicepresident Latin
America and Caribbean at Amadeus,
,,
explains that “travelers today are
looking for consistency, transparency
and choice. They want to be able
to book their flights through their
preferred channel knowing that they
will get the best service from the
airline they choose to fly with. We
are delighted to work together with
LATAM to meet the traveler’s needs
and preferences”.
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