CTM: Institute for Communication Technology
Transcription
CTM: Institute for Communication Technology
CTM: Institute for Communication Technology Management CTM: The world’s foremost Institute at the intersection of tech and content. •CROSSROADS of Silicon Valley and Hollywood Telecom •INTEGRATION of corporations and academia Consumers USC CTM OEMs/ Devices Content & Social Media •DIVERSITY of stakeholders allow a broader, richer, view of the developing business environment •PLATFORM for new ideas and practices. A Forum for the Digital Ecosystem Telecom & Distribution Devices Services, Platform & Middleware Content & Software Strategy Intersections AT&T Hewlett Packard Alcatel-Lucent Disney Accenture Nestle Qwest Communications Motorola, Inc. Cisco Systems Adobe Deloitte & Touche Northrop Intel Qualcomm Fox Rogers Communications Telecom New Zealand USA Microsoft Huawei Warner Bros. Pricewaterhouse Coopers Occidental Petroleum Ogilvy TDS Best Buy Oracle Technicolor Telus IBM Verizon Time Warner Cable Rovi TCIM Universal Music Group Seagate SAP Entertainment West Wireless Hitachi Consulting Netflix DirecTV Ericsson YouTube Comcast Tata Consulting Services Cox = CTM Member = Participates in CTM Activities 3 What We Do • Institute for Industry Leaders • Global Consumer Research • Strategy for Corporations and Business Sectors • Executive Education • Thought Leadership and Vision 4 CTM Membership 5 Corporate Members of CTM 6 Other CTM Participants 7 CTM Board of Directors CHAIR Kelly King President South Central Region AT&T Operations, Inc. VICE CHAIR Sherri Brown Vice President Enterprise IT Infrastructure Networking & Hosting Services Disney Worldwide Services, Inc. INTERNATIONAL VICE CHAIR Ibrahim Gedeon Chief Technology Officer TELUS EXECUTIVE DIRECTOR Lucy Hood CTM University of Southern California Ghassan Abdo Worldwide Segment Executive Communication Service Providers & Network Equipment Providers Hewlett Packard Brian Angiolet Vice President, Marketing Telecome Regional Operations South/West Area Verizon Sergey Batalin Global Lead- Wireless Technology Consulting Practice Accenture Gerald M. Belson Global Consulting Leader Technology, Media and Telecommunications Deloitte Consulting, LLP Melva Benoit Senior Vice President Consumer Insight & Research Fox Broadcasting Company Jack Borsting Director & Dean Emeritus University of Southern California Deborah Bothun Advisory Leader Entertainment, Media & Communications PriceWaterhouseCoopers Jeff Burke Executive Director, Market Research & Competitive Intelligence Seagate William Davidson SVP, Global Marketing & Investor Relations QUALCOMM, Inc. Thomas A. Drake Chief Executive Officer TCIM Services, Inc. Darrell Jordan-Smith Vice President Oracle Marcelino Ford General Manager, Interactive Content & Ad Development Intel Shawn M. Kerns President and General Manager Occidental of Elk Hills, Inc. Kenneth R. Frank President, Solutions and Marketing Alcatel-Lucent Dr. Steve Gray Chief Technology Officer & VP Huawei Technologies Ian Greenblatt Director Content Strategy Motorola Joe Hanley Vice President Technology Planning & Services TDS Carla Hendra Chairman Global Strategy & Innovation Ogilvy & Mather Doreen Ida Vice President Nestlé USA Garrick Tiplady Rogers Communications, Inc. Dr. Alexis Livanos Corporate Vice President and Chief Technology Officer Northrop Grumman Laurie Miller President & Country Manager Telecom New Zealand Pieter Poll Chief Technology Officer Qwest Communications Chris Prekopa Director, Business Services Time Warner Cable Bill Rusitzky Sr. Director, Strategic & Technology Partner Alliances Adobe Systems, Inc. Suraj Shetty Vice President 8 WW Service Provider Marketing Cisco What CTM Offers Its Members • A Powerful Network of industry leaders involved in every facet of the digital media value chain. • World Class Research -- unbiased, international in scope, and tailored to our industry. • A Premier University. As part of USC’s Marshall School of Business, CTM delivers the services of a leading university. • Strategic Consultation. CTM helps its members to identify market opportunities, profitable business models and successful strategies for further growth. 9 CTM’s Core Activities Description Research & Strategy Internationally recognized faculty experts apply unbiased, rigorous analysis to consumer behavior and emerging management issues. Examples Global Mobile Study: Int’l survey of mobile users. Digital Home Survey: All consumers’ digital interactions with any device in their homes. Digital Health Study: Digital health usage. Leadership Education Events Business practitioners and leading strategists combine theory with practical knowledge in order to help participants create preferred futures for themselves, their companies and the industry as a whole. Advanced Management Program (AMP): Six day course for high-potential managers. Executive Leadership Program (ELP): Four day program for senior executives. Business leaders in telecommunications, Twice Yearly Executive Roundtable (ERT) technology, and entertainment combine innovative thinking with energetic Quarterly Strategy Summits dialogue, creating new understanding and insights. 10 Research 11 Pilot Initiatives: Social Media in the Enterprise • Identify the companies that lead in using social media as a channel in B2C and B2B communications and analyze success factors. • Quantify social media use (traffic volume), over various channels and devices (social network usage), and over user populations. • Define meaningful metrics to measure usage, traffic and effect. • Understand the key growth rates and 1-3 yr trend lines; explore the implications of this growth. How Much (Social) Media? • Research Director for the Global Information Industry Center (GIIC) • How Much Information (HMI) Study • Information value & IT strategy • Business process & business network redesign • IT forecasting & market transparency Dr. James Short, PhD Visiting Director of Research Social Media Research Timeline 90-day Exec Briefing • What execs need to know about social media • Three month project, Feb - April 2011 Social Media Field Studies, Social Influence Analysis • Scaled up project design based around core sponsor interests and available data • Six-month project, April – Sept 2011 • In discussions with: Cisco, Disney, ATT, HP, Qualcomm, Adobe, Nestle, SAP, IBM, MSN Digital Home Digital Home is a year-long research study carried out jointly by CTM and corporate sponsors. It provides insights into the connected, multi-screen digital home, including: • Adoption: Key factors that encourage, challenge, and inhibit adoption of new products and services. • Perceived value: Consumers' willingness to pay for new interactive multimedia services. • Media: TV, multichannel, over-the-top, mobile, games, PC, cable, satellite • Programming: Sports, Entertainment, Movies, DirecTV, Cable, YouTube, Hulu, Music, Games, Health, Telecommuting, Online Education **Current Digital Home survey: July 2010 , Sample size: 3000 15 Desktops And DVD Players Have Fully Penetrated; Laptops, Games Consoles, And DVRS Continue To Struggle To Become Fully Adopted; HD-DVD/Blu-Ray DVD Is An Early Adopter Device Some traditional devices are owned by everybody, advanced devices are owned only by Adopters; DVD Player ownership has dropped among all segments Based on those who own and use 9 11 9 Change 2% -2% 3% -7% 0% -1% 1% 1% 1% 2% 3% 161(A-I) Which best describes your ownership and/or usage of the following devices? (N =4462) 2% 6% -5% -4% 11% -8% -8% -8% The Technology Adoption Index The sample is normally distributed into three groups. “Early Adopters” and “Laters” have distinctive characteristics: • Early Adopters • ethnically diverse, slightly more educated • Most have been working for over a year and tend to have higher income • Laters • equally likely to be male or female • more likely to live in rural areas, less likely to have a full time job • less involved politically and are more religious 17 Source: CTM Digital Home Study Using Adoption Profiles For Prediction The size of the gap between the groups is just as important as the height of the bar Basic / Traditional Advanced Expert All groups are high, market is saturated The Majority is catching up Early Adopters are high, The rest are lagging behind For example: PC ownership, Cell phone usage 18 For example: WiFi enabled devices, Perceived importance of HD service The bars can describe device ownership, service usage, attitudes or behaviors Source: CTM Digital Home Study For example: Not subscribing to pay television as TV programs are now available online Aligning Strategy With Adoption Profile 19 Source: CTM Digital Home Study Technology Opportunity Matrix U.S. sample Affinity For Technology High Impact Moderate Impact Low Impact 20 Moderate Affinity High Affinity •Relationships and family •Health •Financial management •Career success •Working from home •Religion •Intimate relationship •Pets •Personal Entertainment •Shopping •Job search •Education •Commute Products and services will have greater value if they address personal freedom, time efficiency and personal privacy. 1000285 U.S. Sample Impact Low Affinity Global Mobile Study CTM’s flagship annual research study across 15 countries: • Global reach: Asia, Europe & Americas • Consumer focus : Preferences, habits, and use patterns in key markets • Consistency: Standardized survey for past 6 years. • Industry specific: Study reveals business implications for new services development. • Tailored for each company per research goals • US Smartphone Executive Briefing CTM members can receive specialized analysis, presentations and proprietary results for company specific questions. 21 Smartphone usage is crossing the chasm Smartphone usage is becoming mainstream: highest growth is among 35-49 year olds Question asked: Is your cell phone a smartphone? – age breakdown, Global Mobile study, 2010 Mobile Internet browsing is growing and is an important factor when buying a new cell phone 23 Digital Health Initiatives Digital Home Health Survey •Sample of 3000 US Consumers •Results: August, 2010 Digital Home Health White Paper: Fall 2010 “Digital Home Health: Opportunities, Prospects & Challenges” •Value proposition & industry economics •Consumer willingness to pay •Key accelerators & barriers to adoption •Strategic effects of technology, security & privacy •Role of network service providers Body Computing Conference: USC Campus •Led by Dr. Leslie Saxon, national spokesperson for connected medicine •Presenters from wireless, biotechnology, pharmaceuticals, entertainment, investment banking, and governmental organizations •Focuses on emerging technologies which will facilitate patient care, change medical practice and improve quality of life 24 Strategy Many Factors, Many Tension Points • Monetizing the networks • How to be the “smart pipe” • Mobility, VOD and video games • More consumption than ever - but more fragmented. • Engaging users • Analog dollars for digital pennies? Telcos Content & Social Media Consumers OEMs/ Devices • Transformation of user experience • New functionality in TVs, PCs, set top boxes and mobile handsets How do we analyze? 26 Strategic Modeling CTM uses proprietary frameworks and business models to identify market opportunities, assess the viability of new technologies and services, and predict their adoption: •Global Acceptance of Technology (GAT): Technology diffusion framework that incorporates cultural norms, both social and organizational, to a greater degree than other models. •VISOR Business Model Framework: Defines how companies can evaluate the viability of new technology introductions or service offerings. VISOR examines the Value Proposition, Interface, Service Platform, Organizing Model, and Revenue / Cost Sharing factors. •Firecracker Futurecasting: Unique methodology applied to specific research questions typically chosen by CTM Board. Recent topics include: • • • • Telematics (Auto, Mobile) Telehealth Mobility in the Enterprise Smart Home (Smart Grid) 27 MBA Field Research Performed by USC’s Marshall School of Business MBA candidates for CTM Member Companies. Projects conducted during fall semester of the academic year with results delivered at the conclusion of the semester. Sponsoring companies for the most recent research projects included AT&T and Qualcomm. Recent Projects include: •Digital Signage Opportunities •Next Generation TV •Tele-Health •Augmented Reality 28 Executive Forums 29 Executive Round Table •Industry Leaders •Visionary views •Revenue focus •Private forum for senior executives across the industry •USC CTM’s Spring 2011 ERT: March 10, 2011 30 LA Broadband Summit • “The Challenges to Delivering 4G” • Partnership with Capital Tower Group and California Wireless Association • Prominent government and Industry leaders • Overcoming challenges to wireless deployment • Coverage in Forbes.com, LA Daily Journal, RCR Wirelesss 31 Leadership Education 32 CTM Leadership Education • Advanced Management Program (AMP) – Targeted at High-Performing Executives (SVP, VP) – Addresses issues relevant to all industry segments from “Chips to Content” – Next session: May 22-26, 2011 • Executive Leadership Program (ELP) – Targeted at Senior Executive Participants – Focuses on strategic planning from future perspective – Highlights the role of Vision and Values in leadership and the planning process – Next session: TBD, November 2011 33 Staff 34 Lucy Hood, Executive Director • • • • • • • • Former President, Fox Mobile Entertainment Global mobile strategy for News Corporation Introduced text messaging with Fox-AT&T on American Idol Internationally known speaker Digital Corporate Strategy Thought leader in the industry BA, Yale University MBA, Columbia University Graduate School of Business Lucy Hood, Executive Director 35 Francis Pereira, Ph.D. Director of Research • Digital Home Consumer Survey • Firecracker Scenario Planning Economic and business perspective • Technology Adoption Index • New applications and services • Ph.D., University of Southern California Elizabeth Fife, Ph.D. Associate Director, Industry Studies Global Mobile Data Study – 6th Year (Secretariat of International Consortium) Cross-cultural analysis of user behavior, usage and value of services Lifestyle compatibility Trends in mobility International Public/Private Research Studies Ph.D., University of Southern California Jay Tucker, Marketing Strategy & Communications Marketing & Media Management Specialist Former IT Director, Web Developer, and HR Professional Media literacy and technology instructor/trainer Created recruiting video and advertisements for Microsoft BA, Stanford University MA, Teachers College, Columbia University MBA, UCLA Anderson School of Management Steve Shepard, Ph.D. Resident Director, Education •Executive Education expert, well-known author and corporate education specialist: • International issues • Services convergence • Social implications of technological change • Consults with clients in 70 countries •Author: Telecom Crash Course, Videoconferencing Demystified, and Telecommunications Convergence: How to Profit from Technology, Services and Companies •Clients include AT&T, Verizon, Disney, IBM and Qualcomm Contact Us: [email protected]