GP Newsletter - Leicester`s hospitals website

August
University Hospitals of Leicester
NHS Trust
GP Newslette
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Welcome to August’s edition of GP latest news…
Admission avoidance GP hotline calls
We have revamped our offering of <48 and
>48 hour admission avoidance / ambulatory
clinics for GPs, to find you can click here:
Letters on ICE
Please be aware that ICE cannot
support branch
surgery addresses.
It was agreed that all letters would be
transmitted to the main surgery address to
deal with this problem.
Currently we continue to receive large
number of letters back that relate to a GP
practice branch surgery. Please could we ask
you to kindly remind staff working within the
practice to check the patient letters against
all surgery sites to avoid any potential delays
to patient care.
Dr Andrew St John
Responsible Officer – e communications
Leicester Algorithm
using HbA1c in diagnosing
diabetes or identifying people
at high risk
of diabetes
Click below for
the Leicester
Algorithm:
http://www.leicestershospitals.nhs.uk/
professionals/gp-education/leicesteralgorithm-for-using-hba1c-in-diagnosingdiabetes-or-identifying-people-at-highrisk-of-diabetes/
We received 155 calls in July
I need to speak to - by service area
Allergies
Cardiology
Dermatology
Diabetes & Endocrinology
ENT
Gastroenterology
Haematology
Hepatology
Immunology
Infectious Diseases
Medicine
Nephrology
Neurology
Oncology
Ophthalmology
Orthopaedics
Paediatrics
Radiology
Respiratory
Rheumatology
Stroke
Surgery
Urology
Vascular
Totals
What happened to the patient?
1
8
5
3
10
11
13
1
3
2
10
3
17
1
1
6
2
2
4
7
3
9
7
1
155
Number of patients who received
no UHL intervention following
discussion with a consultant
79
Number of patients admitted
into the hospitals
24
Number of patients diverted
to an urgent clinic
27
Totals
130
Calls by category
I need to speak to
When will my patient be seen
I would like a copy of
Information I have received is unclear
Other
I cannot find
Totals
130
6
8
6
5
0
155
GP Feedback
“The consultant calling me
back was hugely helpful
and this deflected a possible
admission, thanks.”
Potential savings generated by the hotline
The price of an outpatient appointment or admission can vary
considerably depending on the specialty and condition of the patient,
the following are some approximate costings to give an indication of
potential savings the hotline has generated,
working on the principles that:
An emergency admission costs
A short stay admission costs
An urgent outpatient appointment costs
A routine outpatient appointment costs
Emergency admission x79 patients
Short stay admission x79 patients
Urgent outpatient appointment x79 patients
Routine outpatient appointment x79 patients
£2,116
Total savings to the health
£800
economy of anywhere
£704
£163
Paul between
Smalley,£12,877 and
£167,164
during July.
£167,164Pathology IT Manager
on
£63,200 0116The
cost per call
258average
6707 or
£55,616
this month was £15.40
[email protected]
£12,877
GP hotline calls...
Total calls made to GP hotline by practice
Clinical
Microbiology
user survey
Our Clinical Microbiology
survey is constantly trying to
improve the way in which our
service is delivered to you.
To help us do this we have designed a user
service and we would love to hear your views.
http://www.surveymonkey.com/s/396JRW5
Thanks for your help with this, your
comments really will be instrumental in
delivering quality improvements to you.
Your responses to this survey will be strictly
confidential, although please feel free to
include your contact details if you
would like to receive a
personal response.
We will be back to you in
due course to let you
know about the survey
responses and the plan.
To access the Clinical
Microbiology ‘ user
handbook’, click the link below:
http://www.leicestershospitals.nhs.uk/
aboutus/departments-services/pathology/
clinical-microbiology/handbook/
264 East Park Road
705 Aylestone Road
Asquith Surgery
Barrow Health Centre
Barwell & Hollycroft Medical Centre
Birstell Medical Centre
Bridge Street Medical Practice
Bowling Green Surgery
Broom Leys Surgery
Bushloe End Surgery
Castle Mead Medical Centre
Countesthorpe Health Centre
Dishley Grange Medical Practice
Downing Drive Surgery
East Park Medical Centre
Enderby Medical Centre
Forest House Surgery
Freeman’s Common Health Centre
Glenfield Surgery
Groby Road Medical Centre
Hazlemere Medical Centre
Highfield Medical Centre
Highfields Surgery
Highgate Medical Centre
Hockley Farm Medical Practice
Ibstock House Surgery
Johnson Medical Practice
Kings Way Surgery
Latham House Medical Practice
Long Lane Surgery
2
2
4
1
7
1
1
2
1
4
1
1
3
6
3
1
1
4
2
5
1
2
6
1
8
1
8
1
7
2
Invitation
Long Street Surgery
Manor Medical Centre
Market Harborough Medical Centre
Medical Centre
Oakham Medical Practice
Pasley Road Health Centre
Petworth Drive Surgery
Pinfold Gate Medical Practice
Ratby Surgery
Rushy Mead Health Centre
South Wigston Health Centre
SSAFA Health Centre Walk in
St Matthews Centre
Station view Health Centre
Student Health Centre
Syston Health Centre
The Central Surgery
The Centre Surgery
The Croft Medical Centre
The County Practice
The Leicester Medical Group
The Limes Medical Centre
The Melbourne Centre
Old School Surgery – Kibworth
The Surgery – 2 Baxter’s Close
The Wycliffe Medical Practice
Westcotes Health Centre
Whittack Health Centre
Willowbrook Medical Centre
Woodbrook Medical Centre
Totals
1
1
1
1
2
1
1
2
1
2
2
2
1
1
1
1
1
1
1
1
2
5
1
1
2
10
1
3
11
1
93
GP hotline exclusions
Please note the GP hotline does not deal with
the following queries, please continue to use
the existing processes which are:
Pathology
Radiology
Please call Pathology on 0116 258 7634 for
the following:
• GP Hotline - 0116 258 3289 / 0116 258 6969
• For results not received down the Link if
you have received results that are not for
your patient
• Problems with the Link
• Not wanting paper reports/ or want to
receive paper reports
Blood Sciences
• Results Enquiry Line - 0116 258 6531.
Used primarily for giving results not
available electronically. GPs can also
request additional chemical pathology /
haematology tests on this line.
• Microbiology/Virology Results Enquiry Line
- 0116 258 6536
• Blood Sciences Primary Care Liaison:
Anthony Hales - 0116 258 6564
• Bookings - 0116 258 8765 - modality
options
ICE
• New user set up of GP/ practice staff please
contact: 0116 258 8000
• Please note any enquires in relation to
the non-receipt of electronic (inpatient /
outpatient letters) need to be logged with
the Health Informatics service desk on;
0116 295 3500, please do
not report these directly
with UHL.
Countdown:
Change to units for Haemoglobin
To comply with Pathology Harmonisation
from 1st September 2012 the units for
Hb will change.
Results will be given in g/l not g/dl:
If you have any questions
or require further
information, please
contact Jo Melbourne
on 0116 258 6554
Example: Hb 10.2g/dl will become: 102g/l
Podcasts
This month’s podcast sees local
GP Leslie Borrill chatting with –
Dr Angie Doshani, Consultant in
Obstetrics & Gynaecology about
Polycystic Ovary Syndrome
To watch and download (print / save)
your CPD reflection form and certificate,
please click here:
http://www.leicestershospitals.nhs.uk/EasySiteWeb/static/videos/
GP%20Podcast%20-%20Polycystic%20Ovary%20Syndrome.wmv
GP Education
Currently available
for GP booking:
•
•
•
•
•
Endocrinology course
Endocrine Disease in Pregnancy
Ethnicity in Rheumatology
Safe Surgery in Primary Care
Schedule of Digestive
Diseases Seminars
• Palliative Care for
Out-of-hours
Clinicians
And finally…
For general information such as referring to us, GP
education and previous editions of the GP newsletter,
you can find it all (home or at work) by clicking here:
University Hospitals of Leicester
NHS Trust
For further details and
booking please click here:
http://www.leicestershospitals.nhs.uk/
professionals/gp-education/
Consultant update
Joiners
Valter Fraccaro
Esther Moss
Sonia Agarwal
Imaging
Women’s & Perinatal
Women’s & Perinatal
Leaver
Irene Peat
Oncology
http://www.leicestershospitals.nhs.uk/professionals/