Leadership and Supervisory Skills

Leadership and
Supervisory Skills
6th & 7th August 2008 at
De Rhu Beach Resort & Spa
Kuantan, Pahang
Organized by:
No A9, Jalan Gebeng 2/6,
Kawasan Perindustrian Gebeng,
26080 Kuantan, Pahang Darul Makmur
Tel: +609 - 5801140/1141/1142
Fax: + 609-5801144
E-mail: [email protected]
Website: www.enigmamuiara.com
Leadership and Supervisory Skills
Today, managers or superiors (in general) are under a great pressure to achieve results, develop
subordinates and contribute to organisational success. There are many concepts and principles
available to help them to effectively manage their employees and to bring out the best in them.
Leadership has actually got a lot to do with maximising the human resource. Responsive leadership is a critical factor in organisational success because today’s workplace is characterised by
constantly changing dynamics. To be effective, leaders need to adapt their style to fit a broad
range of business and employee situations. Additionally, leadership must focus on how to revitalise the department or suffer difficult institutional circumstances.
At the end of this program, the participants will:
·
Understand the concept of situational leadership
·
Be able to apply appropriate leadership style to various situations
·
Develop a better working relationship
·
Develop interpersonal effectiveness
·
Be able to employ tools and techniques that would enhance their leadership skills
·
Be able to manage conflicts and convert them into positive forces
Target Group
Supervisors, Technical, Non-Technical and General Staff
Course Methodology
Highly interactive and participative. Workshop based, Role plays, Quizzes, Final Day
Assessment
Day 1 - Wednesday (6th August 2008)
Course Contents
HOW TO PORTRAY A “SUPERVISOR’S
IMAGE”?
·
A New Level of Thinking
·
Positive Mental Attitude
·
High Level of Commitment
·
A Picture of Confidence
·
Liaison, Monitor, Negotiator, Mediator
9.00 am – 9.15 am
Ice-breakers
9.15 am – 9.45 am
ABOUT LEADERSHIP
Levels of Leadership
·
Level 1: Position
·
Level 2: Permission
·
Level 3: Production
·
Level 4: People Development
·
Level 5: Person hood
9.45 am – 10.00 am
Day 2 - Thursday (7th August 2008)
9.00 am – 9.45 am
LEVEL 3 – PRODUCTION (Results)
Becoming Results Oriented
·
Understanding Goals & Targets
Setting standards, goals & targets
Morning Break
9.45 am – 10.00 am
Morning Break
10.00 am – 11.30 am
Leadership Behaviour
·
Task Behaviour
·
Relationship Behaviour
·
Applications of task and relationship
behaviour
·
Effective leadership
·
Characteristics of excellent leader
·
Your role as a Leader
10.00 am – 11.00 am
LEVEL 3 – PRODUCTION (Results)
Continued
Becoming Results Oriented
·
Performance monitoring
·
Managing non performance
·
Communicating change
·
Your role in supporting the change
11.30am – 12.30 pm
LEVEL 1 – POSITION (Job Knowledge)
Job Knowledge
·
Clarifying Job Responsibilities
·
Performing Task Analysis
·
Identifying performance standards
·
Preparing tools for self monitoring
11.00 am – 1.00 pm
LEVEL 4 – PEOPLE DEVELOPMENT
(Reproduction)
Delegation and Empowerment
·
Techniques for successful delegation
across department
·
Overcoming cross departmental barriers
·
Effective goal-setting in the delegation
and empowerment process
·
Developing people power through
delegation and empowerment
·
Opportunities to coach
·
Positioning self as a mentor
Leadership in…
·
Problem solving
·
Conducting meetings
·
Executing plans
·
Following Up
12.30 pm – 2.00 pm
Lunch
1.00 pm – 2.00 pm
Lunch
2.00 pm – 3.30 pm
LEVEL 2 – PERMISSION (Relationship)
Interpersonal Communication
·
3 levels of communication
·
Capitalizing the 3 “V”s of
Communication
·
Understanding personalities
·
Developing trust
·
Sending your message effectively
·
Understanding body language
2.00 pm – 3.30 pm
LEVEL 5 – PERSONHOOD (Respect)
Professionalism in Leadership
·
Visionary
·
Positive Attitude
·
Integrity
·
Self Discipline
3.30 pm – 3.45 pm
Tea Break
3.30 pm – 3.45 pm
Tea Break
3.45 pm – 5.00 pm
Becoming Effective Corporate
Communicator:
·
Adopting the Right Style – Passive,
Aggressive & Assertive
·
Handling peers and Colleagues across
departments
Giving and Receiving Constructive
Feedback
3.45 pm – 5.00 pm
LEVEL 5 – PERSONHOOD (Respect)
Continued
Professionalism in Leadership
·
Personal Organization
·
Sense of Responsibility
·
Accountability
·
Professional Image
Leadership and Supervisory Skills
About The Trainer
Maria Rufina
Maria Rufina is a thriving businesswoman and founder of Q~Performance Consultant, a training provider in
Malaysia which caters for both Multinationals and SMIs in the area of HUMAN CAPITAL DEVELOPMENT.
She is a trainer, facilitator and coach. To date, she has conducted over 400 trainings, facilitations and
consultations both locally and internationally. Some of the companies that have benefited from her expertise
are Golden Trust (Bahrain), EK Kanoo (Bahrain), Islamic Development Bank (Jeddah, Arab Saudi), Polwell
(Singapore), ExxonMobil, Esso Refinery, Aker Kvaerner, KWSP, Institut Pengajian Tinggi (IPTS) and UIA to name
a few.
Maria’s 9 best selling programs are; 9 “HOW”s of a Supervisor, Analytical Trouble Shooting, Dynamic
Teambuilding, How to be a Catalyst for Excellent Work Culture, Magic of “WOW”ing Customers, Professional
Office Management Practices, Presenting With Confidence & Substance!, Time Management Is Your Image,
Train The Trainer
“Strategies that work, Solutions that matter, Results that last” make up key words which define Maria Rufina’s
dedication into her scope of work. She merges the divergent and convergent aspects of a topic to create a
training flow that facilitates effective and interesting impart of knowledge and skills. Participants of various
levels be it operators, clerks, executives or senior managers, find her training inspiring, thus creating a
conviction in them to implement what they have learnt.
Her credentials in training & consultancy are; Certified Trainer for Workplace Training & Assessment
(Australian Standards) Certified Professional Facilitator by International Association of Facilitators, US
Faculty Member & Certified Trainer of Oxford Center of Learning , UK (OXCEL)
Member of the Malaysian Institute of Management
Maria Rufina’s humble career began as a QA Engineer in an electronics factory. By sheer hardwork, she was
promoted to a QA cum Training Manager. In her tenure here, she successfully led her team towards acquiring
the coveted ISO 9002 certification for 2 branches. She also led several QCC teams towards becoming gold
medalists in one of the QCC Conventions held by NPC. Besides, she also assisted in preparing the HQ for the
Prime Minister’s Excellence Award. Her career came to a turning point when she joined a Consultant firm as
the General Manager. This was where she pursued a career as a trainer and consultant at the same time.
A graduate from University Malaya, Maria Rufina holds a BSc (Hons) in Mathematics and MBA in Finance to
her credit. To add to her credibility, she is also often invited to share her views and expertise in the area of
Entrepreneurs Development and Human Capital Development on Astro Channel 4 (Berita Astro) and Channel
6 (Business News).
Maria Rufina is the Chairperson of the Women Entrepreneurs of the KL & Selangor Indian Chamber of
Commerce & Industry and is also one of the advisors for MIWSDF, a Social & Welfare Foundation in Ipoh.
Leadership and Supervisory Skills
Registration Form
1st Delegate (Mr/Mrs/Miss)
Name: ______________________________________
Position: ____________________________________
Department: _________________________________
Telephone: ________________Fax:______________
E-mail: _____________________________________
2nd Delegate (Mr/Mrs/Miss)
Name: ______________________________________
Position: ____________________________________
Department: _________________________________
Telephone: ________________Fax:______________
E-mail: _____________________________________
Payment Method:
3rd Delegate (Mr/Mrs/Miss)
(Please fax Registration Form (together with proof of
payment) to: + 609-5801144 or
E-mail to : [email protected] /
[email protected]
Name: ______________________________________
Position: ____________________________________
Department: _________________________________
Telephone: ________________Fax:______________
E-mail: _____________________________________
Cheque made payable to Enigma Mutiara Sdn. Bhd.
Account No: HSBC 362-493017101
Approving Manager (Mr/Mrs/Miss)
Name: ______________________________________
Position: ____________________________________
Department: _________________________________
Telephone: ________________Fax:______________
E-mail: _____________________________________
Organisation: ________________________________
Address: ____________________________________
For Enquiries, Please contact :
____________________________________________
Cancellations & Transfers:
In the event that delegates are unable to attend the
course, a substitute delegate is welcomed to attend
instead. Please provide the name and title of the
substitute 2 days prior to the Course. A refund less RM
300 administration charge will be made for written
cancellation received before 10 July 2008.
Training Coordinator
Enigma Mutiara Sdn Bhd
Enigma Mutiara Sdn Bhd
No A9, Jalan Gebeng 2/6,
Kawasan Perindustrian Gebeng,
26080 Kuantan, Pahang Darul Makmur
Malaysia
Tel: + 609-5801140/1141/1142
Fax: + 609-5801144
E-mail: [email protected]
Website: www.enigmamutiara.com