Family events that parents and kids can enjoy together.
Transcription
Family events that parents and kids can enjoy together.
IAAPA Attractions Expo 2008 Aggressive Business Practices With Creative Flair Cincinnati, Ohio Background • 1867 Known as Parker’s Grove • 1886 Renamed “Ohio Grove, Coney Island of the West • Park grew into a regional attraction • 1.3 million in attendance • Known for beautiful landscape, cleanliness, quality customer service • Offered a wide a variety of attractions and promotional events 1984 - Rebirth • Coney Island donated land to the Cincinnati Symphony • Riverbend Music Center opened • Rebuilding of Coney Island began Challenges 1. Name: Old Coney 2. Facility • Numerous derelict buildings • Old ride queues and walkways • Infrastructure issues • Very small attractions package Opportunities • 6 original buildings to rehab or convert • Sunlite Pool and Zoom Flume continued to operate • Mini Golf, Pedal Boats, Picnic Grove, Pavilion and 4 Kiddie Rides • 100 acres located 10 miles from Cincinnati on an interstate highway • Market was still emotionally attached to the park • Crazy staff was willing to try anything Issues • Limited product • Slim capital budget • Inadequate marketing budget Coney Island’s Mission Statement … “to be the premier choice for family entertainment, by delivering exceptional customer service and outstanding product and memorable experiences.” Facility Improvements • Removed all unusable elements • Renovated key buildings • Softened grounds with landscaping and meandering walkways • Paint, paint, paint First Steps • Focused on families with young children • Provided exceptional customer service • Offered economical pricing • Created a clean and wholesome environment Marketing Efforts • Changed name back to Coney Island • Positioned as Cincinnati’s Summer Place • Re-introduced to the market Focus on Sunlite Pool Family-Friendly Attributes • Zoom Flume water slide • Silver Bullet water slide • 7 diving boards • Over an acre of shallow water Concentration on Memberships Membership Sales • Direct marketing • Retail sales partnerships – Families with young children – 10 mile radius – Priced and positioned as a membership Promotional Events We tried every event / stunt possible to jump start the process. • World’s Largest Cheese Coney which was 400’ long • Cannonball contests in Sunlite Pool • Worlds largest kazoo band • High wire acts at the pool Typical radio promotions evolved into events that added value to our members and ala carte customers. Family events that parents and kids can enjoy together. • • • • • • Safety Day All Dolled-up Day Kids’ Nite Out Kids Kamp Harry Potter Day Pirates of the Caribbean Group Sales • Concentrated on specific day catered picnics • Positioned the “Picnic” as the product, not a side element Old Fashioned Group Picnics • Grilled at your own private shelter • All you can eat and drink (soft drinks) menus • Team building Games Softball Sand Volleyball Horseshoes Labor Day AFL-CIO The largest union picnic in the Midwest is held at Coney Island. Includes AFL-CIO and 20 affiliated unions. Themed Picnics • • • • State Fairs Carnivals Luaus Western Barbecues • Fifties Special Events Established parks normally introduce a new marketable product. Coney Island staged special events like Summerfair. Strategy • Used park grounds as an event venue • Staged established city-wide events at Coney Island • Brought event customers to the park • Reintroduced to the community at large • Launched each operating season with a public event • Promoted Coney Island as the best location in the city for major events • Specifically targeted pre-season dates Appalachian Fest Senior Expo Cincinnati Flower Show Packaged Various Ways Rent equaled services rendered Traffic management Electrical needs Clean-up service Shared Revenues • Split of parking fees • Split of food and beverage sales • Park held rights to sell all liquids and basic fare • Festival limited specialty food vendors Coney Island Events Balloonglow Our first hot air balloon race was held on Memorial Day weekend. It eventually morphed into Balloonglow, which is held on July 3. September - Fall-O-Ween • Petting zoo • Hay maze • Pumpkin painting • Hay rides • Trick or treat trail Event is timed to keep us ahead of the highly competitive “Haunt” time period and allows us to do a family friendly event. Adult Events • Charity Walks & Runs • Minimum of 4 fundraising events annually • Corporate meetings • Banquets • Weddings Dances Weekend Hot Wax Hops and Big Band Dances Coney Island Today • Renovated Sunlite Pool and grounds • 22 Rides • Paddle boats and canoes on Lake Como • Outdoor concert halls Two event facilities which are the site of nearly 60 wedding and private events • • • • • Kid’s Town Live shows Arcade/games of skill Numerous food and beverage outlets Picnic grove hosts 350 corporate picnics Gross Revenue Performance Breakdown (as a percent of gross revenues) (Mean) Rides/Admissions/ Parking F&B Merchandise Games Other Coney Island 48.0% 39.8% 2.1% 2.0% 3.4% 2002 IAPPA Abstract 2007 IAAPA Abstract 62.2% 17.8% 5.9% 3.6% 4.5% 58.6% 26.3% 2.3% 6.4% 6.4% Gross Revenue Performance Ratio (as a percent of gross revenues) TOTALS 2005 - 2007 AVERAGE Cost of Sales 12.6% Concession Expense 10.7% Total Expenses 61.7% EBITDA 15.0% TOTAL EXPENSES AS A PERCENTAGE OF GROSS REVENUES Full-time Staff Seasonal Staff Total Fringes Marketing Utilities Insurance Repair/Maintenance/Other 14.4% 16.3% 5.1% 4.4% 3.5% 4.2% 13.8% Average Capital Expenditures for Plant Integrity $375,000