Our Guide to Selling your Home
Transcription
Our Guide to Selling your Home
Our Guide to Selling your Home Different in so many ways 1 Selling with Bassets Contents Introduction....................................................2 Selling With Bassets.......................................3 Marketing Your Home....................................4 Securing You A Buyer.....................................6 Progressing Your Sale ....................................8 Conveyancing & Mortgage Processes.........10 Tips & Advice.................................................12 An Agent You Can Trust................................16 M y wife and I set up Bassets in 2002 in a small office on a back street in Salisbury. We were not estate agents by trade, but knowing what a poor reputation the industry had and having bought and sold several times, we were sure that we could do things a lot better. Estate agency isn’t a rocket science. To me, it’s about providing our clients with peace of mind and a stress-free move by combining our own skills with proactive marketing and a sound knowledge of the conveyancing and mortgage processes. By selling with Bassets, you will find the whole experience straightforward, highly professional and hopefully even enjoyable! This is for two main reasons. The sales process r Homer u o y g etin uye » Markring you a b SALE » Secu SSING YOUR » PROGRE S & E S KI L LERTI S P EX Your key objectives as a seller are directly linked with the three parts of the sales process. The overall sales process breaks down into: Firstly, we excel across the whole sales process working proactively at all times to market your home, secure you a suitable buyer and progress your sale smoothly through to completion. 1.marketing your home Secondly, everything we do is aimed at achieving your key objectives: 3.progressing your sale to completion • to sell quickly… • for the best possible price… • and with the minimum of stress. This Guide explains what good estate agents (and Bassets in particular) do to justify the commission you pay them and also provides you with some helpful tips on selling. The first section explains the three stages which make up the overall ‘selling experience’, how each stage relates to your objectives and what we do to ensure that we excel in every area. We also break down the conveyancing and mortgage parts of the sales process to make them more understandable. The second section includes advice on lots of topics such as how to choose the right estate agent and what to do to help sell your home quickly. Wherever your property is located, our offices in Salisbury, Amesbury and Fordingbridge will be happy to help – not just to sell your home, but also to help you ‘make the right move’. So please put your trust, and your home, in our safe hands - and let our award-winning service do the rest! Many thanks, David Clayton FNAEA CPEA MARLA Managing Director www.bassets.co.uk Your key objectives Quick Sale L OCAWLL E D GE KNO Introduction 2 Our key skills 2.securing you a suitable buyer Although many agents are great at selling themselves when valuing your home, their companies are rarely as good at marketing it proactively. Even fewer are good at encouraging offers and negotiating hard to secure you a suitable buyer at the right price. And fewer still put much effort into liaising with solicitors and others to keep your sale on track. Our ability to excel in all three areas relies heavily on all our staff having the knowledge, skills and expertise to get the job done and working together as a team. Local Knowledge, Skills & Expertise Our Sales teams are recruited primarily based on their knowledge of the local area as well as on their people, sales and communication skills. Induction and on-the-job training then builds up both their knowledge of estate agency and their understanding of how to ensure that we deliver on all fronts. And each member of staff must then study for and pass their formal industry exams within six months. Different in so many ways Best Possible Price StressFree MOVE Some of the key skills used during the selling process are: Valuation Skills • Using our knowledge of the local market and current market trends to advise you on the best strategy for selling your home. Marketing Skills • Advertising your home extensively and in a targeted way to reach the right buyers. • Showcasing your property to the full on viewings. Sales Skills • Encouraging potential buyers to come and see your home and then encouraging them to offer. Negotiation Skills • Negotiating hard to achieve the best possible price for you - and to protect that price if the buyer wants to renegotiate at any stage! Communication Skills • Keeping in touch with all parties at all times, highlighting and resolving potential problems quickly. 3 Marketing your home – To Achieve A Quick Sale 8 Week REVIEW You need an agent who is going to be realistic about the asking price they recommend and who will focus their marketing efforts on generating early interest and securing a buyer when your home is new to the market. If we haven’t secured a buyer during the first 8 weeks, then we will talk with you to develop a new plan of action to ensure we get your property sold. But how proactive will they be in phoning out to potential buyers? Will all staff come and see it first? How regularly and extensively will they advertise it? Will experienced staff, who really know your home and the local area, always conduct viewings? At Bassets, we know that it is crucial to price your home correctly at the start. And our extensive, targeted and pro-active approach to marketing is purposely focussed on securing you a buyer within the first 8 weeks. 0 61% On the agenda would be: • Discussing the viewing levels and feed back to date and considering whether any home improvements might help secure a buyer. • Reviewing your home’s performance on Rightmove and reviewing any recent changes within the local market (e.g. are similar properties selling or being reduced in price). • Refreshing the marketing brochure with new photos and text. • Considering other ideas such as promoting an ‘open house’ to generate more viewings. 100 In 2012, we secured a sale on 61% of our sold properties within the first 8 weeks. 8 Week Marketing Plan Before marketing We will agree with you the best marketing and pricing strategy for your home. Next, all the sales team will come and view your home. At the same time, we will produce a marketing brochure within 48 hours including floor plans and sharp, bright photos. When you are happy with the brochure, we will automatically upload all the details, photographs and floor plans to: • www.bassets.co.uk and other local websites. • www.rightmove.co.uk and other national websites. • Several Facebook property pages. Going ‘Live’ As soon as your property is ‘live’, we will immediately: • Phone all ‘hot’ buyers to encourage them to view. • Email the brochure to all potentially suitable applicants and follow this up with a phone call. • Advertise your home in our office window. • Order a ‘For Sale’ board (if agreed). 4 Ongoing Marketing: • Regular Exposure Locally »» We guarantee to advertise your home at least three times in the local property paper. »» We will submit an editorial to the local paper. • Unique Viewings »» Only experienced staff (who know your home and the local area) will conduct viewings. »» All viewings will be undertaken using a detailed viewing questionnaire (completed by you) so we can tell potential buyers all about your home. • Regular Communication »» Feedback from viewings will be given to you within 24 hours and will also be available for you to access 24/7 on-line through our website. »» We will report more formally to you every three weeks on how your property is doing on Rightmove, what the housing market is doing and whether we would recommend any change in approach or strategy. “From the initial valuation of our home to us appointing them, Bassets were brilliant. Photos were taken, our house was on the internet the next day and the day after that we started to have viewings and then an offer. Four days in all to find us a buyer We couldn’t ask for a better service!” (Mr & Mrs W - Amesbury) www.bassets.co.uk Different in so many ways 5 Securing you a buyer - At The Best Possible Price Getting the price right initially and being proactive about marketing is key. But now you need an agent who is able to generate early interest in your home and who will negotiate hard on any offers received to achieve the best price possible. How proactive will your agent be in encouraging viewers to offer? Will they succeed in generating a competitive situation where potential buyers are under pressure to offer more? Will they negotiate hard to get the best possible price? Will they properly qualify buyers and explain their position to you clearly when putting offers forward? At Bassets, our extensive and targeted approach to marketing generates genuine early viewings and offers. This creates competition for your home and we can then use our negotiation skills to get the best possible price for you. 0 98% 100 In 2012, Bassets achieved 98% of the asking price on average across all our sold properties. How do we do it? • Getting the pricing and marketing strategy right from the start. • Generating as much interest as possible within the first 8 weeks through our extensive and targeted marketing. • Showing your home in its best possible light during viewings. REALISTIC ASKING PRICE + EXTENSIVE & TARGETTED MARKETING EARLY INTEREST & COMPETITION • Encouraging offers wherever possible. • Ensuring that potential buyers know about other interested parties - so they will need to be competitive with their offers! • Negotiating skilfully throughout to get you the best price possible. SKILFUL NEGOTIATION BEST POSSIBLE PRICE “Such a great service… You sold our bungalow within 6 weeks of advertising at the full asking price, even with the market the way it is! We wouldn’t hesitate to recommend you to anyone.” (2012 ESTA Testimonial) 6 www.bassets.co.uk Different in so many ways 7 Progressing your Sale - to Ensure a Stress-free Move Having now secured a buyer, you need an agent to be highly organised and proactive in getting the sale moving quickly. Then, your agent needs to stay in regular contact with you, your buyers and both sets of solicitors to keep the sale progressing smoothly. How proactive will the agent be in getting a mortgage valuation and survey booked in early on? Will they check to ensure that the buyer has instructed their solicitor and paid any ‘search monies’ promptly? Will they keep in close contact with your buyers so that any issues can be resolved quickly? Will you have access to a dedicated member of staff responsible for progressing your sale through to completion? At Bassets, we recognise that this is the most important part of the whole process. Your sale will be progressed by a dedicated member of staff. They will liaise regularly with all parties involved so that any issues are raised and resolved quickly. We will do our very best to smooth out as many bumps as possible by acting professionally, skilfully, knowledgeably and proactively at all times. The ‘conveyancing’ and ‘mortgage’ parts of progressing the sale are the most complex – and emotions can easily run high resulting in the sale falling through for no good reason! The flow chart on the next page shows the different stages of each process and how they link together at the end so that contracts can be exchanged. Our sales teams have a detailed knowledge of the processes involved and how to identify and deal with problems quickly to keep your sale on track – and your blood pressure down! 0 16% 100 30% of property sales across the UK typically fall through before completing each year. At Bassets, our fall through rate in 2012 was just 16%. 0 95% Other ways that we can alleviate some of the stress include: • Identifying any potential issues when we first market your home so that these can be relayed to buyers in the right way before any sale is agreed. • Providing you with a dedicated person in the office to follow your sale through to completion. • Providing regular updates by email and phone on how your sale is progressing. • Explaining clearly any potential problems or issues which arise and obtaining all the information necessary so that you can make an informed decision on how to move forwards. • Providing you with on-line access through our website so you can check up 24/7 on the progress being made. “Although I had a stroke while the sale was going through, the whole team seemed to work tirelessly to make sure that the sale went through quickly and smoothly. I cannot thank you enough.” (Mrs W - Salisbury) 100 In the 2012 Estate Agent of the Year Awards (ESTAs), Bassets received an average ‘service’ score of 95%, the second highest of all the UK ‘s small estate agencies. Progressing just one sale through to completion can be complicated - the diagram below shows some of the parties typically involved in a sale. And the more properties in the chain, the more involved – and stressful - it can get! “Bassets sold my late parents’ home in a very professional manner and with a high level of kindness and understanding.” (Mr S - Fordingbridge) 8 www.bassets.co.uk Different in so many ways 9 Conveyancing Process Mortgage / Survey Process Bassets qualifies buyer Conveyancing (Seller) Conveyancing (Buyer) depending on lender EITHER OR SURVEY not OK SURVEY OK SURVEY not OK 10 www.bassets.co.uk Different in so many ways 11 Tips & Advice Q2. Should I “find” somewhere first or should I “sell” first? It is vital nowadays to put your home on the market first. Q1. How do I choose the right agent? Speak to friends and family close by to see which agents they have used or would recommend, then check out their websites and facebook pages. Next, invite three agents to value your home and ask them questions such as: Marketing Your Home Progressing Your Sale Agent’s Terms What asking price do they recommend and why? NB Ensure that they give you clear evidence to back this up What steps will the agent take to check your potential buyer is in a good position to proceed and has the financial ability to do so? How many weeks will they tie you in for? NB Any longer than 10 weeks should be considered carefully! How quickly would they expect to have a buyer for you and what is the lowest price you should expect to achieve? How proactive will the agent be at chasing the return of forms, the payment of search monies and the arranging of surveys/ valuations to ensure that the sale gets going quickly? How many weeks’ notice will you have to give if you want to change agents? Where and how regularly do they plan to advertise your property? NB Regular paper advertising is vital (see Q3 opposite)! What types of buyers will your property appeal to most and how will they reach those buyers? Who will conduct the viewings and how will they ensure that buyers are given full information about your property and the local area and amenities? How will the agent ensure that they will get the best price possible from the the buyers? Who within the office will take personal responsibility for progressing the sale and what technical training have they received on the conveyancing and mortgage processes? How regularly will they liaise with solicitors and update you with progress? How will they ensure that any potential issues are picked up and resolved promptly (before they become a major issue)? What is the agent’s published ‘fall through rate’ for their sales? Don’t simply choose the agent who gives you the highest valuation Don’t simply choose the agent who gives you the lowest fee 12 What is their selling fee and are there any other costs you should know about? Why? So that we can find you a buyer and negotiate to get you the best price possible. Then you can go and search in earnest for a property to move to and negotiate hard on your purchase. This way, you remain in control of the process and save money! Q3. How important is it to advertise regularly in the local property papers? Most agents will only advertise your property once in the local papers – twice if you ask them very nicely or create a fuss! Their reason: “Everyone looks on-line”. This is absolutely wrong - the reason they don’t advertise regularly is because it costs them money! Salisbury, Amesbury and Fordingbridge are very traditional areas. Many buyers live locally and buy • based on the sale price or the initial asking price? NB It should be on the sale price! What is the cost of an Energy Certificate and, if it being offered free, how much is the withdrawal charge if you decide not to sell or to change agents? Instead make an informed choice - there is nothing worse than going onto the market over priced in the first place! Also, good agents are worth their weight in gold. For an extra few hundred £s, you will get more than your money back from a good agent who works and negotiates hard to secure you a quicker sale at a higher price and who provides you with a far better, more stress-free service. www.bassets.co.uk the local property paper, looking through it over the weekend before then searching out more detailed information on-line. The table below shows the results of a study conducted by Bassets in 2012 comparing the interest received on two different types of property when they were on the websites and in the property paper during the same week. % Enquiries/Viewings (Paper Advert) % Enquiries/Viewings (Websites) Bungalow 46% 54% Two Bedroom Property 21% 79% Is the fee • subject to a minimum (eg. £2,000 + VAT)?; or If instead, you find your dream property first and then put your own on the market, you are likely to feel duty bound to put in a high offer to show the seller how committed you are even though you haven’t sold. Then, you will feel pressurised to sell your own home for less than it is worth, creating stress and anguish and losing you money in the process! This shows that even for a smaller property, one in five potential buyers still respond to paper advertising. This increases to almost one in two for bungalows. Not a market you should be missing out on just because most agents are penny-pinching! At Bassets, we will advertise your home at least three times during the crucial first 8 week period to maximise your exposure and help secure you a buyer quickly. Q4. How will Bassets advertise our home using Social Media? Whether you use it yourself or not, four out of five internet users visit social networking sites such as facebook. At Bassets, we recognise how important social media is becoming as a means of marketing your home to a wider audience. With that in mind, we will advertise your home through facebook more widely than almost any other agent locally. The state of the art property search function on our own Facebook page doesn’t require buyers to have a Facebook account to view it. The search also allows: Different in so many ways • Potential buyers to ‘like’ your home and send it to their friends with one click; and • You to post a comment to tell everyone how much you’ve enjoyed living in the property, which you can then share with all your friends. Your home will also be listed on a variety of other facebook pages and portals. There is no doubt that social media can help significantly in getting you a quick sale! 13 Q5. What would you single out as Bassets’ unique selling point? We are different to other agents in many ways, however if we had to pick just one thing, it would have to relate to ‘Viewings’. The viewing process is the most under-valued and under-utilised role in estate agency, with many agents sending out staff who are ill-equipped and poorly-informed to do the job. Our unique viewing service involves: • All staff viewing your home before it comes onto the market so they can ‘push the right buttons’ when encouraging buyers to come and view. • Recognising that each viewing represents a prime opportunity for us to ‘sell’ your home – the potential buyers are a ‘captive audience’, so we make the most of it! Q7. What is an EPC and why do I need one? • how much the improvements are likely to cost; and EPC stands for Energy Performance Certificate. It is a legal requirement for sellers of most properties to have paid for an EPC before marketing can start. • Conducting viewings using a tried and tested format which ensures that we show your home in the best possible light, whilst highlighting any potential issues buyers may have so we have a chance to overcome them before it’s too late! • how much money you might save each year. The EPC also provides information on the Government’s new Green Deal scheme. Basically, if you want to make your property more energy efficient but don’t have the money, you can pay for certain improvements by paying an additional amount on top of your monthly bill to your utility company. The EPC should cost less than £100 and it lasts for 10 years. The penalty is £200 a day if you are caught without one. • Proactively using a detailed Viewing Questionnaire (completed by you) so we can talk sensibly and knowledgeably to buyers about the property (questions would include how long you have lived there, what sorts of neighbours you have, what guarantees are available and when the boiler was last serviced). A qualified “Domestic Energy Assessor” will need to visit your home for about 45 minutes. Their main objective is to assess how energy efficient your home is, and the assessment results EPCs came into force on 1st October 2008, so any in a score. The certificate then builds on this, property which has been sold or let out since • Accompanied viewings 6 days • Regular inspection visits to • Transparent ‘all inclusive’ identifying services with no hidden a week the property then should already have a certificate. If you charges! • Preparation of a professional to have utility companies lost yours, then don’t worry - we can retrieve • what score and the property if• Notification • Advice on Buying-To-Let Inventory /could Schedule achieve of of change of occupation and letting out your property Condition meter readings it on-line within a few seconds free of charge. certain improvements were made; Summary of our Services • Prompting buyers for balanced feedback and finding out how the property ranks with others they have seen. Feedback is then given to you promptly, and is also available on-line through our website using a secure login 24/7. • Advice and assistance on complying with ever changing Regulations and Legislation • Pro-active marketing in our three Town/City Centre offices and on numerous national and local websites • Thorough Tenant Referencing using a specialist agency • Collection of Rent and the pursuing of arrears • Preparation of all Tenancy Agreements and Notices • Prompt payment of rental income into your bank account OFfice contact• details Award winning service from • Detailed monthly and annual statements experienced, professional staff Salisbury Q6. As sellers, what can we do to help get a quick sale? Before Marketing • Fix any outstanding DIY jobs. • Prioritise carefully when spending money on improvements and if redecorating. • Make rooms look lighter and brighter as this will show off the space better. • Do one room well and finish it rather than lots of rooms half-heartedly! • Give your property real ‘kerb appeal’ by ensuring your drive, front garden and porch make a good first impression. • De-clutter and de-personalise rooms (you can store as much in the garage as you want!). • Make sure that as much floor space as possible is visible to viewers (if necessary, move furniture to the edges of the room to help with this). Before a Viewing • Leave your home tidy and make sure that it smells clean (if you have pets). • Leave space for viewers to park. • Go out and take any dogs with you. • Dress the dining table with some fresh flowers or a fruit bowl. 14 27 Castle Street Salisbury SP1 1TT When You Have an Offer • Listen carefully to any information given to you by the agent regarding those offering on your property and their ‘buying position’. A good agent will advise you on how to proceed to enable them to negotiate the best price possible for you. A303 A345 Phone: (01722) 415141 Email Sales: [email protected] A360 A303 A36 A36 Amesbury A303 • If you do have a best and final offer from a ‘good’ buyer which is perhaps slightly lower than you wanted, then don’t reject it completely. Instead, ask the potential buyer to wait while you go and view some properties yourself. Try making an offer based on the lower offer you are considering and see how you get on! A338 A36 A36 15 High Street Amesbury SP4 7ET A30 Phone: (01980) 676722 Email Sales: [email protected] A36 A354 A36 A338 Once the Sale is Agreed Fordingbridge • Negotiate hard on any onward purchase (please ask us for tips). 31 High Street Fordingbridge SP6 1AS • Choose a good and proactive local solicitor (please ask for recommendations). • Complete all the legal paperwork and return it to your solicitor quickly. • Keep calm – issues often come up from the survey or via solicitors. We will always be there to help and advise the best way to overcome any minor issues before they grow into a bigger problem. www.bassets.co.uk A354 A338 8 @basset1 Bassets In The Community A31 Phone: (01425) 200690 Email Sales: [email protected] Salisbury Property Hub Different in so many ways 15 An Agent you can trust 2012 ESTA Awards Faye Chandler, Jill Gannon and David Clayton of Bassets with TV’s Phil Spencer Professional Accountability Bassets is a member of the National Association of Estate Agents (effectively our industry body) with all staff having to study and pass the Technical Award in Residential Sales within six months of joining. We are also a member of The Property Ombudsman Scheme (if ever you have a complaint) and also of the Office of Fair Trading. Preferred Partner Our Salisbury Office has been selected to be part of the Guild of Professional Estate Agents and two major part exchange and asset companies have chosen us as their local partner agent for 2013. In April 2012, we were voted the UK’s 2nd best small estate agency, (see photo) an improvement of the previous three years where we had been the top agent in just Wiltshire, Hampshire and Dorset. Supporting Our Local Communities Each office has a designated budget to spend each year on local charities and community projects. The activities and organisations we support and/ or sponsor include the Great Amesbury Duck Race, the Fordingbridge Players, the Winterslow Amateur Dramatics company, The Unit (a children’s charity in Salisbury), the Amesbury, Durrington and Fordingbridge Shows and many more. We also support several larger local charities including The Trussell Trust, the Salisbury Foodbank, the Dogs Trust and the Rotary Club of Salisbury. Also, all our staff spend one working day each year working within the community. Award Winning Service The ESTAs is a national competition open to all estate agents across the country. It is the only one in our industry which is based on anonymous customer feedback. Buyers and sellers score us on the quality of the service provided throughout the marketing and buying/selling process. 16 This approach helped Bassets to win the Salisbury Chamber of Commerce ‘Business Commitment to the Community Award’ in 2011. Friend of www.bassets.co.uk